Dell™ E178FP Flat Panel Monitor User's Guide
About Your Monitor
Product Specific Problems
Appendix
Using Your Adjustable Monitor Stand
Using the OSD
Notes, Notices, and Cautions
Throughout this guide, blocks of text may be accompanied by an icon and printed in bold type or in italic type. These blocks are notes, notices, and cautions,
and they are used as follows:
NOTE: A NOTE indicates important information that helps you make better use of your computer.
NOTICE: A NOTICE indicates either potential damage to hardware or loss of data and tells you how to avoid the problem.
CAUTION: A CAUTION indicates the potential for property damage, personal injury, or death.
Some warnings may appear in alternate formats and may be unaccompanied by an icon. In such cases, the specific presentation of the caution is mandated by
regulatory authority.
Information in this document is subject to change without notice.
© 2007-2008 Dell Inc. All rights reserved.
Reproduction in any manner whatsoever without the written permission of Dell Inc. is strictly forbidden.
Trademarks used in this text: Dell, the DELL logo, Inspiron, Dell Precision, Dimension, OptiPlex, Latitude, PowerEdge, PowerVault, PowerApp, and Dell OpenManage are trademarks of
DellInc Microsoft and Windows are registered trademarks of Microsoft Corporation ENERGY STAR is a registered trademark of the U.S. Environmental Protection Agency. As an ENERGY
STAR partner, Dell Inc. has determined that this product meets the ENERGY STAR guidelines for energy efficiency.
Other trademarks and trade names may be used in this document to refer to either the entities claiming the marks and names or their products. Dell Inc. disclaims any
proprietary interest in trademarks and trade names other than its own.
February 2008 Rev. A02
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2
Security lock slot
Attach a lock to secure your monitor.
Attach the optional Dell Soundbar.
Dell Soundbar mounting brackets
Refer to this label if you need to contact Dell
for technical support.
3
Barcode serial number label
4
5
Regulatory rating label
Stand removal button
List the regulatory approvals.
Press to release the stand.
VESA mounting holes ( 100mm - behind
attached stand)
6
7
Use to mount monitor.
Help organize cables by passing them through
the holder.
Cable holder
Side View
General
Model number
E178FP
Flat Panel
Screen type
Active matrix - TFT LCD
Screen dimensions
Preset display area:
Horizontal
17 inches (17-inch diagonal viewable image size)
337.9 mm (13.3 inches)
Vertical
270.3 mm (10.6 inches)
Pixel pitch
0.264 mm x 0.264 mm
Viewing angle
Luminance output
Viewing angle 160° (vertical) typ, 160° (horizontal) typ
300 cd/m ²(typ)
Contrast ratio
Faceplate coating
Backlight
800:1 (typ)
Anti-glare with hard-coating 3H
4 CCFLs backlight
Response Time
5 ms typical (Black to White)
Resolution
Horizontal scan range
Vertical scan range
30 kHz to 81 kHz (automatic)
56 Hz to 76 Hz
Optimal preset resolution
Highest preset resolution
1280 x 1024 at 60 Hz
1280 x 1024 at 75 Hz
Preset Display Modes
The following table lists the preset modes for which Dell guarantees image size and centering:
Display Mode
VGA, 720 x 400
Horizontal
Frequency (kHz)
Vertical Frequency
(Hz)
Pixel Clock
(MHz)
Sync Polarity
(Horizontal/Vertical)
31.5
31.5
37.5
37.9
46.9
48.4
60.0
67.5
64.0
80.0
70.1
60.0
75.0
60.3
75.0
60.0
75.0
75.0
60.0
75.0
28.3
25.2
-/+
-/-
VGA, 640 x 480
VESA, 640 x 480
VESA, 800 x 600
VESA, 800 x 600
VESA, 1024 x 768
VESA, 1024 x 768
VESA, 1152 x 864
VESA, 1280 x 1024
VESA, 1280 x 1024
31.5
-/-
40.0
+/+
+/+
-/-
49.5
65.0
78.8
+/+
+/+
+/+
+/+
108.0
108.0
135.0
Electrical
The following table lists the electrical specification:
Video input signals
Analog RGB: 0.7 Volts +/-5%, 75 ohm input impedance
Synchronization input signals
separate horizontal and vertical,
3.3V Cmos or 5V TTL level, positive or negative sync.
AC input voltage / frequency / current
Inrush current
100 to 240 VAC / 50-60 Hz / 1.5A (RMS) Max.
110V: 30A (Max.)
220V: 60A (Max.)
Physical Characteristics
The following table lists the physical characteristics:
Signal cable type
D-sub: Detachable, Analog, 15pin, blue connector, attached to the
monitor
Dimensions (with stand):
Height
380.6 mm (14.98 inches)
374.7 mm (14.75 inches)
140 mm (5.51 inches)
Width
Depth
Weight
4.63 kg (10.2 lb )
3.69 kg (8.1 lb)
5.85 kg (12.9 lb )
Monitor (Stand and Head)
Monitor Flat panel only (VESA Mode)
Weight with packaging
Environmental
The following table lists the environmental limitation:
Temperature:
Operating
5° to 35 °C (41° to 95 °F)
-20° to 60 °C (-4° to 140° F )
Nonoperating
Humidity:
Operating
10% to 80% (noncondensing)
5% to 90% (noncondensing)
Nonoperating
Altitude:
3,657.6 m (12,000 ft) max
12,192 m (40,000 ft) max
Operating
Nonoperating
Power Management Modes
If you have VESA's DPMS compliance display card or software installed in your PC, the monitor automatically reduces its power consumption when not in use.
This is referred to as Power Save Mode. If input from keyboard, mouse or other input devices is detected by the computer, the monitor automatically resumes
functioning. The following table shows the power consumption and signaling of this automatic power-saving feature:
Power Management Definition
VESA's Mode
Video
H-sync
V-sync
Power Used
Power Saving
LED color
ON
Active
Yes
Yes
maximum 40W
0%
Green
typical 34W
<=2W
Power Saving
Blanked
Blanked
Blanked
Blanked
No
Yes
No
--
Yes
No
No
--
>80%
>80%
>80%
>80%
Amber
Amber
Amber
Off
<=2W
<=2W
Switch Off
<=1W
messages will appear depending upon the selected input.
In Power SaveMode
Press computer power button
or any key on keyboard or move mouse
Pin Assignments
VGA Connector
The following table shows pin assignments in the VGA connector:
Pin
Number
15-pin Side of the
Connected Signal Cable
1
Video-Red
Video-Green
Video-Blue
GND
2
3
4
5
Self-test
GND-R
6
7
GND-G
8
GND-B
9
Computer 5V/3.3V
GND-sync
GND
10
11
12
13
14
15
DDC data
H-sync
V-sync
DDC clock
Plug and Play Capability
You can install the monitor in any Plug and Play-compatible system. The monitor automatically provides the computer system with its Extended Display
Identification Data (EDID) using Display Data Channel (DDC) protocols so the system can configure itself and optimize the monitor settings. Most monitor
installations are automatic; you can select different settings, if required.
LCD Monitor Quality & Pixel Policy
During the LCD Monitor manufacturing process, it is not uncommon for one or more pixels to become fixed in an unchanging state. The visible result is a fixed
pixel that appears as an extremely tiny dark or bright discolored spot.
In almost every case, these fixed pixels are hard to see and do not detract from display quality or usability. A display with 1 to 5 fixed pixels is considered
normal and within competitive standards. For more information, see Dell Support site at: support.dell.com.
Caring for your Monitor
CAUTION: Before cleaning the monitor, unplug the monitor from the electrical
outlet.
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To clean your antistatic screen, slightly dampen a soft, clean cloth with water. If possible, use a special screen-cleaning tissue or solution suitable for
the antistatic coating. Do not use benzene, thinner, ammonia, abrasive cleaners, or compressed air.
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Use a slightly-dampened, warm cloth to clean the plastics. Avoid using detergent of any kind as some detergents leave a milky film on the plastics.
If you notice a white powder when you unpack your monitor, wipe it off with a cloth. This white powder occurs during the shipping of the monitor.
Handle your monitor with care as darker-colored plastics may scratch and show white scuff marks more than lighter-colored monitor.
To help maintain the best image quality on your monitor, use a dynamically changing screen saver and power off your monitor when not in use.
Appendix
Dell™ E178FP Flat Panel Monitor User's Guide
FCC Notice (U.S. Only)
FCC Class B
This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the manufacturer’s instruction
manual, may cause interference with radio and television reception. This equipment has been tested and found to comply with the limits for a Class B digital
device pursuant to Part 15 of the FCC Rules.
This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions:
1 This device may not cause harmful interference.
2 This device must accept any interference received, including interference that may cause undesired operation.
NOTICE: The FCC regulations provide that changes or modifications not expressly approved by Dell Inc. could void your authority to operate this
equipment.
These limits are designed to provide reasonable protection against harmful interference in a residential installation. However, there is no guarantee that
interference will not occur in a particular installation. If this equipment does cause harmful interference with radio or television reception, which can be
determined by turning the equipment off and on, you are encouraged to try to correct the interference by one or more of the following measures:
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Reorient the receiving antenna.
Relocate the system with respect to the receiver.
Move the system away from the receiver.
Plug the system into a different outlet so that the system and the receiver are on different branch circuits.
If necessary, consult a representative of Dell Inc. or an experienced radio/television technician for additional suggestions.
The following information is provided on the device or devices covered in this document in compliance with the FCC regulations:
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Product name:E178FP
Model number:E178FPb
Company name:
Dell Inc.
Worldwide Regulatory Compliance & Environmental Affairs
One Dell Way
Round Rock,TX 78682 USA 512-338-4400
CAUTION: Safety Instruction
CAUTION: Use of controls, adjustments, or procedures other than those specified in this documentation may result in exposure to shock,
electrical hazards, and/or mechanical hazards.
Read and follow these instructions when connecting and using your computer monitor:
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To help avoid damaging your computer, be sure that the voltage selection switch on the power supply for the computer is set to match the alternating
current (AC) power available at your location:
¡
115 volts (V)/60 hertz (Hz) in most of North and South America and some Far Eastern countries such as Japan, South Korea (also 220 volts (V)/60
hertz (Hz)), and Taiwan.
¡
230 volts (V)/50 hertz (Hz) in most of Europe, the Middle East, and the Far East.
Always be sure that your monitor is electrically rated to operate with the AC power available in your location.
NOTE: This monitor does not need or have a voltage selection switch for setting the AC voltage input. It will automatically accept any AC input voltage acco
defined in the “Electrical Specifications" section.
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Do not store or use the LCD monitor in locations that are exposed to heat, direct sunlight, or extreme cold.
Avoid moving the LCD monitor between locations with large temperature differences.
Do not subject the LCD monitor to severe vibration or high impact conditions. For example, do not place the LCD monitor inside a car trunk.
Do not store or use the LCD monitor in locations exposed to high humidity or dusty environment.
Do not allow water or other liquids to spill on or into the LCD monitor.
Keep flat panel monitor in room temperature conditions. Excessive cold or hot conditions can have an adverse effect on the liquid crystal of the display.
Never insert anything metallic into the monitor openings. Doing so may create the danger of electric shock.
To avoid electric shock, never touch the inside of the monitor. Only a qualified technician should open the monitor case.
Never use your monitor if the power cable has been damaged. Do not allow anything to rest on the power cable. Keep the power cable away from
where people could trip over it.
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Be sure to grasp the plug, not the cable, when disconnecting the monitor from an electric socket.
Openings in the monitor cabinet are provided for ventilation. To prevent overheating, these openings should not be blocked or covered. Avoid using the
monitor on a bed, sofa, rug, or other soft surface, as doing so may block the ventilation openings in the bottom of the cabinet. If you place the monitor
in a bookcase or an enclosed space, be sure to provide adequate ventilation and air flow.
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Place your monitor in a location with low humidity and minimum dust. Avoid places similar to a damp basement or dusty hallway.
Do not expose the monitor to rain or use it near water (in kitchens, next to swimming pools, etc.). If the monitor accidentally gets wet, unplug it and
contact an authorized dealer immediately. You can clean the monitor with a damp cloth when necessary, being sure to unplug the monitor first.
Place the monitor on a solid surface and treat it carefully. The screen is made of glass and can be damaged if dropped or hit sharply.
Locate your monitor near an easily accessible electric outlet.
If your monitor does not operate normally - in particular, if there are any unusual sounds or smells coming from it - unplug it immediately and contact an
authorized dealer or service center.
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Do not attempt to remove the back cover, as you will be exposed to an electrical shock hazard. The back cover should only be removed by qualified
service personnel.
High temperatures can cause problems. Don't use your monitor in direct sunlight, and keep it away from heaters, stoves, fireplaces, and other sources
of heat.
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Unplug the monitor when it is going to be left unused for an extended period of time.
Unplug your monitor from the electric outlet before any service is performed.
Hg Lamp(s) inside this product contains mercury and must be recycled or disposed of according to local, state or federal laws. For more information, Go
Contacting Dell
You can contact Dell through the Internet and by phone:
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For support through the web, go to support.dell.com.
For worldwide support through the web, use the Choose A Country/Region menu near the bottom of the page, or see the web addresses listed in the
following table.
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For support by e-mail, see the e-mail addresses listed in the following table.
NOTE: Toll-free numbers are for use within the country for which they are listed.
NOTE: In certain countries, support specific to Dell™ XPS™ computers is available at a separate telephone number listed for participating countries. If
you do not see a telephone number listed that is specific for XPS computers, you may contact Dell through the support number listed and your call will
be routed appropriately.
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For support by phone, use the phone numbers and codes provided in the following table. If you need assistance in determining which codes to use,
contact a local or an international operator.
NOTE: The contact information provided was deemed correct at the time that this document went to print and is subject to change.
Country (City)
International Access Code
Country Code
Service Type
Area Codes,
Local Numbers, and
Toll-Free Numbers
City Code
Web and E-Mail Address
Anguilla
Online Support
toll-free: 800-335-0031
E-mail Address
Technical Support,
Customer Service, Sales
Antigua and Barbuda
Online Support
1-800-805-5924
Technical Support,
Customer Service, Sales
Aomen
Country Code:853
Technical Support
toll-free:0800-105
34 160 910
Customer Service
(Xiamen, China)
Transaction Sales
(Xiamen, China)
29 693 115
Argentina (Buenos Aires)
International Access Code: 00
Country Code: 54
Online Support
E-mail for Desktops and
Portables
E-mail for Servers and
®
EMC Storage Products
City Code: 11
Customer Service
toll-free: 0-800-444-0730
Technical Support– Dell
PowerApp™, Dell
toll-free: 0-800-222-0154
PowerEdge™, Dell
PowerConnect™, and Dell
PowerVault™
Technical Support
Services
toll-free: 0-800-444-0724
Sales
0-810-444-3355
Aruba
Online Support
toll-free: 800-1578
Technical Support,
Customer Service, Sales
Australia (Sydney)
Online Support
support.ap.dell.com
support.ap.dell.com.contactus
International Access Code:
0011
Technical Support
Technical Support for XPS
computers onlycomputers
only
Country Code: 61
City Code: 2
toll-free: 1300 790 877
Home and Home Office
toll-free: 1300-655-533
toll-free: 1800-633-559
Medium and Large
Business
Small Business, Education,
Local Government
toll-free: 1800-060-889
Customer Service
Online Support
toll-free: 1300-662-196
support.euro.dell.com
Austria (Vienna)
08 20 24 05 30 81
International Access Code:
900
Technical Support for XPS
computers onlycomputers
only
Country Code: 43
Home/Small Business
Sales
08 20 24 05 30 00
City Code: 1
Home/Small Business Fax
08 20 24 05 30 49
08 20 24 05 30 14
Home/Small Business
Customer Service
Home/Small Business
Support
08 20 24 05 30 17
08 20 24 05 30 16
Preferred
Accounts/Corporate
Customer Service
Preferred
08 20 24 05 30 17
Accounts/Corporate
Support
Switchboard
0820 240 530 00
Bahamas
Barbados
Online Support
Technical Support,
Customer Service, Sales
toll-free: 1-866-874-3038
Online Support
1-800-534-3142
Technical Support,
Customer Service, Sales
Belgium (Brussels)
International Access Code: 00
Country Code: 32
Online Support
support.euro.dell.com
Technical Support for XPS
computers onlycomputers
only
02 481 92 96
General Support
General Support Fax
Customer Service
Corporate Sales
Fax
02 481 92 88
02 481 92 95
City Code: 2
02 713 15 .65
02 481 91 00
02 481 92 99
Switchboard
02 481 91 00
Bermuda
Bolivia
Online Support
1-877-890-0751
Technical Support,
Customer Service, Sales
Online Support
Technical Support,
toll-free: 800-10-0238
Customer Service, Sales
Brazil
Online Support
0800 970 3355
International Access Code: 00
Country Code: 55
City Code: 51
Customer Service and
Tech Support
Technical Support Fax
Customer Service Fax
Sales
51 2104 5470
51 2104 5480
0800 970 3390
British Virgin Islands
Technical Support,
Customer Service, Sales
toll-free: 1-866-278-6820
Brunei
Technical Support
(Penang, Malaysia)
604 633 4966
Country Code: 673
Customer Service
604 633 3101
(Penang, Malaysia)
or toll-free: 801 1012
Transaction Sales
(Penang, Malaysia)
604 633 3101
or toll-free: 801 1012
Canada (North York,
Ontario)
Online Order Status
support.ca.dell.com
Online Support
International Access Code:
011
AutoTech (automated
Hardware and Warranty
Support)
toll-free: 1-800-247-9362
Customer Service
Home/Home Office
Small Business
toll-free: 1-800-847-4096
toll-free: 1-800-906-3355
toll-free: 1-800-387-5757
Medium/Large Business,
Government, Education
Hardware Warranty
Phone Support
XPS Computers Only
toll-free: 1-866-398-8977
Computers for
toll-free: 1-800-847-4096
Home/Home Office
Computers for
toll-free: 1-800-387-5757
Small/Medium/Large
Business, Government
Printers, Projectors,
Televisions, Handheld,
Digital Jukebox, and
Wireless
1-877-335-5767
Sales
Home and Home Office
Sales
toll-free: 1-800-999-3355
Small Business
toll-free: 1-800-387-5752
Medium/Large Business,
toll-free: 1-800-387-5755
Government
Spare Parts and
Extended Service
1 866 440 3355
Cayman Islands
Online Support
1-877-262-5415
Technical Support,
Customer Service, Sales
Chile (Santiago)
Online Support
Country Code: 56
Sales and Customer
Support
toll-free: 1230-020-3397
or 800-20-1385
City Code: 2
China (Xiamen)
Online Support
support.dell.com.cn
592 818 1350
Technical Support E-mail
Customer Service E-mail
Technical Support Fax
Country Code: 86
City Code: 592
Technical Support – XPS
toll-free: 800 858 0540
computers only
Technical Support – Dell™
Dimension™ and Dell
Inspiron™
toll-free: 800 858 2969
Technical Support – Dell
OptiPlex™, Dell Latitude™,
and Dell Precision™
toll-free: 800 858 0950
Technical Support –
toll-free: 800 858 0960
Servers and Storage
Technical Support –
Projectors, PDAs,
toll-free: 800 858 2920
Switches, Routers, etc.
Technical Support –
toll-free: 800 858 2311
Printers
Customer Service
toll-free: 800 858 2060
592 818 1308
Customer Service Fax
Home and Small Business
toll-free: 800 858 2222
toll-free: 800 858 2557
Preferred Accounts
Division
Large Corporate
Accounts GCP
toll-free: 800 858 2055
toll-free: 800 858 2628
toll-free: 800 858 2999
toll-free: 800 858 2955
Large Corporate
Accounts Key Accounts
Large Corporate
Accounts North
Large Corporate
Accounts North
Government and
Education
Large Corporate
Accounts East
toll-free: 800 858 2020
Large Corporate
Accounts East
Government and
Education
toll-free: 800 858 2669
Large Corporate
Accounts Queue Team
toll-free: 800 858 2572
toll-free: 800 858 2355
toll-free: 800 858 2811
toll-free: 800 858 2621
Large Corporate
Accounts South
Large Corporate Accounts
West
Large Corporate
Accounts Spare Parts
Colombia
Online Support
01-800-915-4755
Technical Support,
Customer Service, Sales
Costa Rica
Online Support
0800-012-0231
Technical Support,
Customer Service, Sales
Czech Republic (Prague)
International Access Code: 00
Country Code: 420
Online Support
support.euro.dell.com
22537 2727
Technical Support
Customer Service
Fax
22537 2707
22537 2714
Techical Fax
Switchboard
Online Support
22537 2728
22537 2711
Denmark (Copenhagen)
International Access Code: 00
Country Code: 45
support.euro.dell.com
7010 0074
Technical Support for XPS
computers onlycomputers
only
Technical Support
7023 0182
7023 0184
Customer Service –
Relational
Home/Small Business
Customer Service
3287 5505
Switchboard – Relational
3287 1200
3287 1201
Switchboard Fax –
Relational
Switchboard –
Home/Small Business
3287 5000
3287 5001
Switchboard Fax –
Home/Small Business
Dominica
Online Support
Technical Support,
toll-free: 1-866-278-6821
Customer Service, Sales
Dominican Republic
Online Support
1-800-156-1588
Technical Support,
Customer Service, Sales
Ecuador
Online Support
Technical Support,
Customer Service, Sales
(calling from Quito)
toll-free: 999-119-877-655-3355
Technical Support,
toll-free: 1800-999-119-877-655-3355
Customer Service, Sales
(calling from Guayaquil)
El Salvador
Online Support
800-6132
Technical Support,
Customer Service, Sales
Finland (Helsinki)
Online Support
support.euro.dell.com
0207 533 555
0207 533 538
0207 533 533
0207 533 530
0207 533 540
International Access Code:
990
Technical Support
Customer Service
Switchboard
Fax
Country Code: 358
City Code: 9
Sales under 500
employees
Sales over 500
employees
0207 533 533
France (Paris) (Montpellier)
International Access Code: 00
Country Code: 33
Online Support:
support.euro.dell.com
Technical Support for XPS
computers only
0825 387 129
Home and Small
Business
City Codes: (1) (4)
Technical Support
Customer Service
Switchboard
0825 387 270
0825 823 833
0825 004 700
04 99 75 40 00
Switchboard (calls from
outside of France)
Sales
Fax
0825 004 700
0825 004 701
04 99 75 40 01
Fax (calls from outside of
France)
Corporate
Technical Support
Customer Service
Switchboard
Sales
0825 004 719
0825 338 339
01 55 94 71 00
01 55 94 71 00
Fax
01 55 94 71 01
Germany (Frankfurt)
International Access Code: 00
Country Code: 49
Online Support
support.euro.dell.com
069 9792 7222
Technical Support for XPS
computers only
Technical Support
069 9792-7200
0180-5-224400
City Code: 69
Home/Small Business
Customer Service
Global Segment
Customer Service
069 9792-7320
069 9792-7320
069 9792-7320
069 9792-7320
Preferred Accounts
Customer Service
Large Accounts Customer
Service
Public Accounts Customer
Service
Switchboard
069 9792-7000
support.euro.dell.com
00800-44 14 95 18
00800-44 14 00 83
Greece
Online Support
Technical Support
International Access Code: 00
Country Code: 30
Gold Service Technical
Support
Switchboard
Gold Service Switchboard
Sales
2108129810
2108129811
2108129800
Fax
2108129812
Grenada
Online Support
toll-free: 1-866-540-3355
Technical Support,
Customer Service, Sales
Guatemala
Online Support
1-800-999-0136
Technical Support,
Customer Service, Sales
Guyana
Online Support
Technical Support,
toll-free: 1-877-270-4609
Customer Service, Sales
Hong Kong
Online Support
support.ap.dell.com
support.dell.com.cn/email
00852-3416 6923
International Access Code:
001
Technical Support – XPS
computers only
Country Code: 852
Technical Support –
00852-2969 3188
Dimension and Inspiron
Technical Support –
OptiPlex, Latitude, and
Dell Precision
00852-2969 3191
Technical Support –
00852-2969 3196
Servers and Storage
Technical Support –
Projectors, PDAs,
00852-3416 0906
Switches, Routers, etc.
Customer Service
00852-3416 0910
Large Corporate
Accounts
00852-3416 0907
Global Customer
Programs
00852-3416 0908
Medium Business Division
00852-3416 0912
Home and Small Business
Division
00852-2969 3105
India
Online Support
support.ap.dell.com
Portable and Desktop
Support
Desktop Support E-mail
Portable Support E-mail
Phone Numbers
080-25068032 or 080-25068034
or your city STD code + 60003355
or toll-free: 1-800-425-8045
Server Support
E-mail
Phone Numbers
080-25068032 or 080-25068034
or your city STD code + 60003355
or toll-free: 1800 425 8045
Gold Support Only
E-mail
Phone Numbers
080-25068033
or your city STD code + 60003355
or toll-free: 1-800-425-9045
XPS Support Only
E-mail
Phone Numbers
080-25068066
or toll-free: 1-800-425-2066
Customer Service
Home and Small Business
toll-free: 1800-4254051
Large Corporate Accounts
toll-free: 1800-4252067
Sales
Large Corporate
Accounts
1600 33 8044
Home and Small Business
Online Support
1600 33 8046
support.euro.dell.com
Ireland (Cherrywood)
International Access Code: 00
Country Code: 353
City Code: 1
Technical Support
XPS computers only
Business computers
Home computers
At Home Support
Sales
1850 200 722
1850 543 543
1850 543 543
1850 200 889
Home
1850 333 200
1850 664 656
Small Business
Medium Business
Large Business
Sales E-mail
1850 200 646
1850 200 646
Customer Service
Home and Small Business
01 204 4014
Business (greater than
200 employees)
1850 200 982
General
Fax/Sales Fax
Switchboard
01 204 0103
01 204 4444
U.K. Customer Service
(dial within U.K. only)
0870 906 0010
Corporate Customer
Service (dial within U.K.
only)
0870 907 4499
U.K. Sales (dial within
U.K. only)
0870 907 4000
Italy (Milan)
Online Support
support.euro.dell.com
Home and Small
Business
International Access Code: 00
Country Code: 39
City Code: 02
Technical Support
Customer Service
Fax
02 577 826 90
02 696 821 14
02 696 821 13
02 696 821 12
Switchboard
Corporate
Technical Support
Customer Service
Fax
02 577 826 90
02 577 825 55
02 575 035 30
Switchboard
Online Support
02 577 821
Jamaica
1-800-440-9205
Technical Support,
Customer Service, Sales
(dial from within Jamaica
only)
Japan (Kawasaki)
Online Support
support.jp.dell.com
Technical Support – XPS
computers only
toll-free: 0120-937-786
International Access Code:
001
Technical Support outside
of Japan – XPS computers
only
81-44-520-1235
Country Code: 81
City Code: 44
Technical Support –
Dimension and Inspiron
toll-free: 0120-198-226
81-44-520-1435
Technical Support outside
of Japan – Dimension and
Inspiron
Technical Support – Dell
Precision, OptiPlex, and
Latitude
toll-free:0120-198-433
81-44-556-3894
Technical Support outside
of Japan – Dell Precision,
OptiPlex, and Latitude
Technical Support – Dell
PowerApp, Dell
toll-free: 0120-198-498
PowerEdge, Dell
PowerConnect, and Dell
PowerVault
Technical Support outside
of Japan – PowerApp,
PowerEdge,
81-44-556-4162
PowerConnect, and
PowerVault
Technical Support –
Projectors, PDAs, Printers,
Routers
toll-free: 0120-981-690
81-44-556-3468
Technical Support outside
of Japan – Projectors,
PDAs, Printers, Routers
Faxbox Service
044-556-3490
044-556-3801
24-Hour Automated
Order Status Service
Customer Service
044-556-4240
044-556-1465
Business Sales Division -
up to 400 employees
Preferred Accounts
Division Sales - over 400
employees
044-556-3433
044-556-5963
Public Sales - government
agencies, educational
institutions, and medical
institutions
Global Segment Japan
Individual User
044-556-3469
044-556-1657
044-556-2203
Individual User Online
Sales
Individual User Real Site
Sales
044-556-4649
Korea (Seoul)
Online Support
support.ap.dell.com
Technical Support for XPS
computers only
toll-free: 080-999-0283
International Access Code:
001
Technical Support,
Customer Service
toll-free: 080-200-3800
Country Code: 82
Technical Support –
Dimension, PDA,
Electronics, and
Accessories
toll-free: 080-200-3801
City Code: 2
Sales
toll-free: 080-200-3600
2194-6202
Fax
Switchboard
2194-6000
Latin America
Customer Technical
Support (Austin, Texas,
U.S.A.)
512 728-4093
Customer Service (Austin,
Texas, U.S.A.)
512 728-3619
Fax (Technical Support
and Customer Service)
(Austin, Texas, U.S.A.)
512 728-3883
Sales (Austin, Texas,
U.S.A.)
512 728-4397
SalesFax (Austin, Texas,
U.S.A.)
512 728-4600
or 512 728-3772
Luxembourg
Online Support
Support
support.euro.dell.com
342 08 08 075
International Access Code: 00
Country Code: 352
Home/Small Business
Sales
+32 (0)2 713 15 96
Corporate Sales
Customer Service
Fax
26 25 77 81
+32 (0)2 481 91 19
26 25 77 82
Malaysia (Penang)
International Access Code: 00
Country Code: 60
Online Support
support.ap.dell.com
toll-free: 1 800 885 784
Technical Support - XPS
computers only
Technical Support - Dell
Precision, OptiPlex, and
Latitude
toll-free: 1 800 880 193
toll-free: 1 800 881 306
City Code: 4
Technical Support -
Dimension, Inspiron, and
Electronics and
Accessories
Technical Support -
PowerApp, PowerEdge,
PowerConnect, and
PowerVault
toll-free: 1800 881 386
Customer Service
Transaction Sales
Corporate Sales
Online Support
toll-free: 1800 881 306(option6)
toll-free: 1 800 888 202
toll-free: 1 800 888 213
Mexico
001-866-563-4425
International Access Code: 00
Country Code: 52
Technical Support
Sales
50-81-8800
or 01-800-888-3355
Customer Service
Main
001-877-384-8979
or 001-877-269-3383
50-81-8800
or 001-800-888-3355
or001-866-851-1754
Montserrat
Online Support
Technical Support,
toll-free: 1-866-278-6822
Customer Service, Sales
Netherlands Antilles
Online Support
001-800-882-1519
Technical Support,
Customer Service, Sales
Netherlands (Amsterdam)
International Access Code: 00
Country Code: 31
Online Support
support.euro.dell.com
Technical Support for XPS
computers only
020 674 45 94
Technical Support
020 674 45 00
020 674 47 66
020 674 42 00
Technical Support Fax
City Code: 20
Home/Small Business
Customer Service
Relational Customer
Service
020 674 4325
020 674 55 00
Home/Small Business
Sales
Relational Sales
020 674 50 00
020 674 47 75
Home/Small Business
Sales Fax
Relational Sales Fax
Switchboard
020 674 47 50
020 674 50 00
Switchboard Fax
Online Support
020 674 47 50
New Zealand
support.ap.dell.com
support.ap.dell.com/contactus
toll-free: 0800 335 540
International Access Code: 00
Country Code: 64
Technical Support for XPS
computers only
Technical Support,
0800 441 567
Customer Service, Sales
Nicaragua
Online Support
001-800-220-1377
Technical Support,
Customer Service, Salesz
Norway (Lysaker)
Online Support
support.euro.dell.com
Technical Support for XPS
computers only
815 35 043
International Access Code: 00
Country Code: 47
Technical Support
671 16882
671 17575
Relational Customer
Service
Home/Small Business
Customer Service
23162298
Switchboard
671 16800
671 16865
Fax Switchboard
Panama
Online Support
011-800-507-1264
Technical Support,
Customer Service, Sales
Peru
Online Support
0800-50-669
Technical Support,
Customer Service, Sales
Poland (Warsaw)
Online Support
support.euro.dell.com
57 95 700
International Access Code:
011
Customer Service Phone
Customer Service
Sales
57 95 999
Country Code: 48
57 95 999
City Code: 22
Customer Service Fax
Reception Desk Fax
Switchboard
57 95 806
57 95 998
57 95 999
Portugal
Online Support
support.euro.dell.com
Technical Support
Customer Service
Sales
707200149
International Access Code: 00
Country Code: 351
800 300 413
800 300 410 or 800 300 411 or
800 300 412 or 21 422 07 10
Fax
21 424 01 12
Puerto Rico
Online Support
toll-free: 1-866-390-4695
or 1-866-851-1760
Technical Support
Customer Service and
1-877-537-3355
Sales
St. Kitts and Nevis
Online Support
toll-free: 1-866-540-3355
Technical Support,
Customer Service, Sales
St. Lucia
Online Support
toll-free: 1-866-464-4352
Technical Support,
Customer Service, Sales
St. Vincent and the
Grenadines
Online Support
toll-free: 1-866-464-4353
Technical Support,
Customer Service, Sales
Singapore (Singapore)
NOTE: The phone
numbers in this section
should be called from
within Singapore or
Malaysia only.
International Access Code:
005
Country Code: 65
Online Support
support.ap.dell.com
Technical Support – XPS
toll-free: 1800 394 7464
computers only
Technical Support –
Dimension, Inspiron, and
Electronics and
toll-free: 1800 394 7430
Accessories
Technical Support –
OptiPlex, Latitude, and
Dell Precision
toll-free: 1800 394 7488
Technical Support –
PowerApp, PowerEdge,
PowerConnect, and
PowerVault
toll-free: 1800 394 7478
Customer Service
Transaction Sales
Corporate Sales
Online Support
toll-free: 1800 394 7430(option6)
toll-free: 1 800 394 7412
toll-free: 1 800 394 7419
support.euro.dell.com
02 5441 5727
Slovakia (Prague)
International Access Code: 00
Country Code: 421
Technical Support
Customer Service
Fax
420 22537 2707
02 5441 8328
Tech Fax
02 5441 8328
Switchboard (Sales)
Online Support
02 5441 7585
South Africa (Johannesburg)
International Access Code:
09/091
support.euro.dell.com
011 709 7713
Gold Queue
Technical Support
Customer Service
Sales
011 709 7710
011 709 7707
Country Code: 27
City Code: 11
011 709 7700
Fax
011 706 0495
Switchboard
011 709 7700
Southeast Asian and Pacific
Countries
Technical Support,
Customer Service, and
Sales (Penang, Malaysia)
604 633 4810
Spain (Madrid)
Online Support
support.euro.dell.com
Home and Small
Business
International Access Code: 00
Country Code: 34
City Code: 91
Technical Support
Customer Service
Sales
902 100 130
902 118 540
902 118 541
902 118 541
902 118 539
Switchboard
Fax
Corporate
Technical Support
Customer Service
Switchboard
Fax
902 100 130
902 115 236
91 722 92 00
91 722 95 83
Sweden (Upplands Vasby)
Online Support
support.euro.dell.com
Technical Support for XPS
computers only
77 134 03 40
International Access Code: 00
Country Code: 46
Technical Support
08 590 05 199
Relational Customer
Service
08 590 05 642
City Code: 8
Home/Small Business
Customer Service
08 587 70 527
020 140 14 44
Employee Purchase
Program (EPP) Support
Technical Support Fax
Sales
08 590 05 594
08 587 705 81
Switzerland (Geneva)
International Access Code: 00
Country Code: 41
Online Support
support.euro.dell.com
0848 33 88 57
Technical Support for XPS
computers only
Technical Support – Home
and Small Business
0844 811 411
0844 822 844
0848 802 202
0848 821 721
City Code: 22
Technical Support –
Corporate
Customer Service – Home
and Small Business
Customer Service –
Corporate
Main
0848 335 599
022 799 01 90
Fax
Sales
022 799 01 01
Taiwan
Online Support
support.ap.dell.com
support.dell.com.cn/email
toll-free: 0080 186 3085
International Access Code:
002
Technical Support – XPS
computers only
Country Code: 886
Technical Support –
OptiPlex, Latitude,
Inspiron, Dimension, and
Electronics and
toll-free: 0080 186 1011
Accessories
Technical Support –
toll-free: 0080 160 1256
servers and storage
Customer Service
toll-free: 0080 160 1250
(option 5)
Transaction Sales
Corporate Sales
Online Support
toll-free:0080 165 1228
toll-free: 0080 165 1227
support.ap.dell.com
Thailand
Technical Support
(OptiPlex, Latitude, and
Dell Precision)
toll-free: 1800 0060 07
International Access Code:
001
Technical Support
(PowerApp, PowerEdge,
PowerConnect, and
PowerVault)
toll-free: 1800 0600 09
Country Code: 66
Customer Service
toll-free: 1800 006 007
(option7)
Corporate Sales
Transaction Sales
Online Support
toll-free: 1800 006 009
toll-free: 1800 006 006
Trinidad/Tobago
1-888-799-5908
Technical Support,
Customer Service, Sales
Turks and Caicos Islands
Online Support
Technical Support,
toll-free: 1-877-441-4735
Customer Service, Sales
U.K. (Bracknell)
Online Support
support.euro.dell.com
International Access Code: 00
Country Code: 44
Customer Service Online
support.euro.dell.com/uk/en/ECare/Form/Home.asp
Sales
Home and Small Business
Sales
0870 907 4000
01344 860 456
City Code: 1344
Corporate/Public Sector
Sales
Customer Service
Home and Small Business
Corporate
0870 906 0010
01344 373 185
0870 906 0010
Preferred Accounts (500–
5000 employees)
Global Accounts
01344 373 186
01344 373 193
01344 373 199
Central Government
Local Government &
Education
Health
01344 373 194
Technical Support
XPS Computers Only
0870 366 4180
Corporate/Preferred
Accounts/PAD (1000+
employees)
0870 908 0500
Other Dell Products
0870 353 0800
General
Home and Small Business
Fax
0870 907 4006
Uruguay
Online Support
Technical Support,
toll-free: 000-413-598-2521
Customer Service, Sales
U.S.A. (Austin, Texas)
Dell Services for the Deaf,
Hard-of-Hearing, or
Speech-Impaired
toll-free: 1-877-Dell™TY
(1-877-335-5889)
International Access Code:
011
Fax
toll-free: 1-800-727-8320
support.dell.com
Country Code: 1
Technical Support
XPS
toll-free: 1-800-232-8544
toll-free: 1-800-624-9896
toll-free: 1-800-247-9362
Home and Home Office
Portable and Desktop
AutoTech
Small Business
toll-free: 1-800-456-3355
toll-free: 1-877-671-3355
Medium and Large
Business
State and Local
Government
toll-free: 1-800-981-3355
Federal Government
Healthcare
toll-free: 1-800-727-1100
toll-free: 1-800-274-1550
toll-free: 1-888-977-3355
toll-free: 1-800-274-7799
toll-free: 1-877-459-7298
K-12 Education
Higher Education
Printers, Projectors, PDAs,
and MP3 Players
Customer Service
Automated Order Status
Small Business
toll-free: 1-800-624-9897
toll-free: 1-800-433-9014
toll-free: 1-800-456-3355
toll-free: 1-877-671-3355
Medium and Large
Business
State and Local
Government
toll-free: 1-800-981-3355
Federal Government
Healthcare
toll-free: 1-800-727-1100
toll-free: 1-800-274-1550
toll-free: 1-888-977-3355
toll-free: 1-800-274-7799
toll-free: 1-800-695-8133
K-12 Education
Higher Education
Employee Purchase
Program (EPP)
Financial Services
toll-free: 1-877-577-3355
toll-free: 1-800-283-2210
Leases and Loans
Dell Preferred Accounts
(DPA)
Sales
1-800-289-3355 or 1-800-879-3355
toll-free: 1-888-798-7561
Dell Outlet Store
Software and Peripherals
Sales
toll-free: 1-800-671-3355
U.S. Virgin Islands
Venezuela
Online Support
toll-free: 1-877-702-4360
Technical Support,
Customer Service, Sales
Online Support
0800-100-4752
Technical Support,
Customer Service, Sales
Setting Up Your Monitor
Dell™ E178FP Flat Panel Monitor User's Guide
Connecting Your Monitor
1. Turn off your computer and unplug its power cable.
2. Connect the blue (analog D-sub) display connector cable to the corresponding video port on the back of your computer. (The graphic is for illustration
only. System appearance may vary).
3. Connect the power cable for your display to the power port on the back of the display.
4. Plug the power cables of your computer and your display into a nearby outlet. Your monitor is equipped with an automatic power supply for a voltage
range from 100 to 240 Volt at a frequency of 50/60 Hz. Be sure that your local power is within the supported range. If you are unsure, ask your
electricity supplier.
5. Turn on your display and computer.
If your monitor displays an image, installation is complete. If it does not display an image, see Troubleshooting.
Using the Front Panel Buttons
Use the control buttons on the front of the monitor to adjust the characteristics of the image being displayed. As you use these buttons to adjust the controls,
an OSD shows their numeric values as they change.
The following table describes the front panel buttons:
A
The 'MENU' button is used to open the on-screen display (OSD), select function icons, exit from menus and sub-menus, and to ex
MENU
B
Brightness/Contrast Hot
Key
B
C
Use these buttons to adjust (decrease/increase ranges) items in the OSD.
NOTE: You can activate automatic scroll feature by pressing and holding either + or - button.
- and + buttons
C
Use this button to activate automatic setup and adjustment. The following dialog will appear on screen as the monitor self-adjus
input:
Auto Adjust In Progress
Auto Adjust
Auto Adjustment
button allows the monitor to self-adjust to the incoming video signal. After using 'Auto Adjustment', you can
monitor by using the 'Pixel Clock' and 'Phase' controls in the OSD.
NOTE: Auto Adjust will not occur if you press the button while there are no active video input signals, or attached cables.
D
The green LED indicates the monitor is on and fully functional. An amber LED indicates DPMS power save mode.
The Power button turns the monitor on and off.
Power Button &
Indicator
On Screen Menu/Display (OSD)
Direct-Access Functions
Function
Adjustment Method
Auto adjustment
Use this button to activate automatic setup and adjustment. The following dialog will appear on
screen as the monitor self-adjusts to the current input:
Auto Adjust In Progress
Auto Adjustment
button allows the monitor to self-adjust to the incoming video signal. After
using 'Auto Adjustment', you can further tune your monitor by using the 'Pixel Clock' and 'Phase'
controls in the OSD.
NOTE: Auto Adjust will not occur if you press the button while there are no active video input
signals, or attached cables
Brightness / Contrast
With the menu off, press
button to display the 'Brightness' and 'Contrast' adjustment menu.
The 'Brightness' function adjusts the luminance of the flat panel.
Adjust 'Brightness' first, then adjust 'Contrast' only if further adjustment is necessary.
"+" increase 'brightness'
" - "decrease 'brightness'
The 'Contrast' function adjusts the degree of difference between darkness and lightness on the
display screen.
"+" increase the 'contrast'
"-" decrease the 'contrast'
Using the OSD
Accessing the Menu System
1. With the menu off, press the MENU button to open the OSD system and display the main features menu.
A
D
Function icons
B
E
Main Menu
Resolution
C
Menu icon
Sub-Menu name
2. Press the - and + buttons to move between the function icons. As you move from one icon to another, the function name is highlighted to reflect the
function or group of functions (sub-menus) represented by that icon. See the table below for a complete list of all the functions available for the monitor.
3. Press the MENU button once to activate the highlighted function. Press -/+ to select the desired parameter, press menu to enter the slidebar
then use the - and + buttons, according to the indicators on the menu, to make your changes.
4. Press the MENU button once to return to the main menu to select another function or press the MENU button two or three times to exit from the OSD.
Icon
Menu Name
and Sub-
menus
Description
EXIT
This is used to exit out of the Main Menu.
Positioning: 'Positioning' moves the viewing area around on the monitor screen.
Horizontal When making changes to either the Horizontal or Vertical settings, no changes occur to the size of the viewing area; the image gets
Vertical shifted based on what you select.
Minimum is '0' (-). Maximum is '100' (+).
Image
settings:
Auto Adjust Even though your computer system can recognize your new flat panel monitor on startup, the 'Auto Adjustment' function will optimize
the display settings for use with your particular setup.
NOTE: In most cases, 'Auto Adjust' produces the best image for your configuration; you can directly access this function via Auto
Adjustment
hotkey.
Pixel Clock The Phase and Pixel Clock adjustments allow you to more closely adjust your monitor to your preference. Select Image Settings in
the main OSD to access these settings.
Use the - and + buttons to adjust interference. Minimum: 0 ~ Maximum: 100
Phase If satisfactory results are not obtained using the Phase adjustment, use the Pixel Clock adjustment and then use Phase again.
NOTE: This function may change the width of the display image. Use the 'Horizontal' function of the 'Position' menu to center the
display image on the screen.
Color
Settings:
Adjusts the color temperature and saturation.
Normal Selected to obtain the default (factory) color settings.
Preset
Blue Preset This color setting gives a bluish tint and is used for text-based applications such as spreadsheets, programming, text editors, and so
on.
Red Preset This color setting gives a reddish tint and is used for color-intensive applications such as photograph image editing, multimedia,
movies, and so on.
User Preset Use the +/- buttons to increase or decrease each of the three colors (R, G, B) independently, in single digit increments, from '0' to
'100'.
NOTE: 'Color temperature' is a measure of the 'warmth' of the image colors (red/green/blue). The two available presets ('Blue' and
'Red') favor blue and red accordingly. Select each one to see how each range suits your eye; or utilize the 'User Preset' option to
customize the color settings to your exact choice.
OSD
Settings:
Each time the OSD opens, it displays in the same location on the screen. 'OSD Settings' (horizontal/vertical) provides control over this
location.
Horizontal - and + buttons move OSD to the left and right.
Position
Vertical - and + buttons move OSD down and up.
Position
OSD Hold The OSD stays active for as long as it is in use.
Time: 'OSD Hold Time': Sets the length of time the OSD will remain active after the last time you pressed a button.
Use the - and + buttons to adjust the slider in 5 second increments, from 5 to 60 seconds.
NOTE: Default 'OSD hold time' is 20 seconds.
OSD Lock Controls user access to adjustments. When 'Yes' (+) is selected, no user adjustments are allowed. All buttons, except Menu, are
locked.
All buttons can be locked or unlocked. Press the 'Menu' button for over 15 seconds to unlock the OSD menu.
NOTE: When the OSD is locked, pressing the 'Menu' button will take the user directly to the 'OSD settings' menu, with 'OSD Lock'
preselected on entry. Select 'No'(-) to unlock and allow user access to all applicable settings.
Language:
Language sets the OSD to display in one of five languages (English, Español, Français, Deutsch, Japanese).
NOTE: The language chosen affects only the language of the OSD. It has no effect on any software running on the computer.
Factory
Reset:
Factory Reset returns the settings to the factory preset values for the selected group of functions.
Exit is used to exit out of Factory Reset menu.
For All settings, all user adjustable settings are reset at one time except Language settings.
IR - This feature will help reduce minor cases of image retention.
Enable LCD Conditioning: If an image appears to be stuck on the monitor, select LCD Conditioning to help eliminate any image
retention. Using the LCD Conditioning feature may take several hours. Severe cases of image retention are known as burn-in, the
LCD Conditioning feature does not remove burn-in.
NOTE: Use LCD Conditioning only when you experience a problem with image retention.
Below warning message appears once user select "Enable LCD Conditioning":
NOTE: Press any button on the monitor to terminate LCD Conditioning at any time.
DDC/CI (Display Data Channel/Command Interface) allows you to adjust the monitor parameters (brightness, color, balance,
etc.) via software applications on your PC.
Select Disable to disable this feature.
For best user experience and optimum performance of your monitor, keep this feature enabled.
NOTE:If user select 'disable' for DDC/CI,the warning message will appear on screen.Then user can select Yes or No according to
need.
Automatic Save
With the OSD open, if you make an adjustment and then either proceed to another menu, or exit the OSD, the monitor automatically saves any adjustments
you have made. If you make an adjustment and then wait for the OSD to disappear the adjustment will also be saved.
OSD Warning Messages
A warning message may appear on the screen indicating that the monitor is out of sync.
Cannot Display This Video Mode
Optimum resolution 1280 x1024 60Hz
This means that the monitor cannot synchronize with the signal that it is receiving from the computer. Either the signal is too high or too low for the monitor to
use. See Specifications for the Horizontal and Vertical frequency ranges addressable by this monitor. Recommended mode is 1280 X 1024 @ 60Hz.
NOTE: The floating 'Dell - self-test Feature Check' dialog appears on the screen if the monitor cannot sense a video signal.
Occasionally, no warning message appears, but the screen is blank. This could also indicate that the monitor is not synchronizing with the computer.
Using the Dell™ Soundbar (Optional)
The Dell Soundbar is a stereo two channel system adaptable to mount on Dell Flat Panel Displays. The Soundbar has a rotary volume and on/off control to
adjust the overall system level, a blue LED for power indication, and two audio headset jacks.
1. Headphone connectors
2. Power indicator
3. Power/Volume control
Soundbar Attachment to the Monitor
1.
2.
3.
4.
5.
Working from the rear of the monitor, attach the Soundbar aligning the two slots with the two tabs along the bottom rear of the monitor.
Slide the Soundbar to the left until it snaps into place.
Connect the Soundbar with the power brick.
Plug the power cables of the power brick into a nearby outlet.
Insert the lime-green mini stereo plug from the rear of the Soundbar into the computer's audio output jack.
NOTICE: Do not use with any device other than Dell Soundbar.
NOTE: Soundbar Power Connector - 12V DC output is for optional Dell Soundbar only.
Product Specific Problems
Dell™ E178FP Flat Panel Monitor User's Guide
Monitor Specific Troubleshooting
Self-Test Feature Check (STFC)
Your monitor provides a self-test feature that allows you to check whether your monitor is functioning properly. If your monitor and computer are properly
connected but the monitor screen remains dark, run the monitor self-test by performing the following steps:
1. Turn off both your computer and the monitor.
2. Unplug the video cable from the back of the computer. To ensure proper Self-Test operation, remove the Analog (blue connector) cables from the back of
computer.
3. Turn on the monitor.
The floating 'Dell™ - Self-Test Feature Check' dialog box should appear on-screen (against a black background) if the monitor cannot sense a video
signal and is working correctly. While in self-test mode, the power LED remains green. Also, depending upon the selected input, one of the dialogs
shown below will continuously scroll through the screen.
4. This box also appears during normal system operation if the video cable becomes disconnected or damaged.
5. Turn off your monitor and reconnect the video cable; then turn on both your computer and the monitor.
If your monitor screen remains blank after you use the previous procedure, check your video controller and computer system; your monitor is functioning
properly.
OSD Warning Messages
For OSD-related issues, see OSD Warning Messages
Common Problems
The following table contains general information about common monitor problems you might encounter.
COMMON SYMPTOMS
WHAT YOU EXPERIENCE
POSSIBLE SOLUTIONS
No Video/ Power LED off
No picture, monitor is dead
l
l
l
Check connection integrity at both ends of the video cable
Electric outlet verification
Ensure power button depressed fully
No Video/ Power LED on
Poor Focus
No picture or no brightness
l
l
l
Increase brightness & contrast controls
Perform monitor self-test feature check
Check for bent or broken pins
Picture is fuzzy, blurry or ghosting
l
l
l
l
l
Press Auto Adjust button
Adjust Phase and Clock controls through OSD
Eliminate video extension cables
Perform monitor reset
Lower video resolution or increase font size
Shaky/Jittery Video
Wavy picture or fine movement
l
Press Auto Adjust button
l
l
l
l
Adjust Phase and Clock controls through OSD
Perform monitor reset
Check environmental factors
Relocate and test in another room
Missing Pixels
LCD screen has spots
l
l
Cycle power on-off
These are pixels that are permanently off and is a natural defect that occurs in LCD
technology
Stuck-on Pixels
LCD screen has bright spots
Picture too dim or too bright
Screen not centered correctly
l
l
Cycle power on-off
These are pixels that are permanently on and is a natural defect that occurs in LCD
technology
Brightness Problems
Geometric Distortion
l
l
l
Perform monitor reset on "All Settings"
Press Auto Adjust button
Adjust brightness & contrast controls
l
l
l
l
Perform monitor reset on "Position Settings Only"
Press auto-adjust button
Adjust the centering controls
Ensure monitor is in proper video mode
Horizontal/Vertical Lines
Screen has one or more lines
l
l
l
l
Perform monitor reset on "All Settings"
Press Auto Adjust button
Adjust Phase and Clock controls via OSD
Perform monitor self-test feature check and determine if these lines are also in self-
test mode
l
Check for bent or broken pins
Sync Problems
Screen is scrambled or appears
torn
l
l
l
l
Perform monitor reset on "All Settings"
Press Auto Adjust button
Adjust Phase and Clock controls via OSD
Perform monitor self-test feature check to determine if scrambled screen appears in
self-test mode
l
l
Check for bent or broken pins
Boot up in the "safe mode"
LCD Scratched
Screen has scratches or smudges
Visible signs of smoke or sparks
Monitor malfunctions on & off
l
l
Turn monitor off and clean the screen
Safety Related Issues
Intermittent Problems
l
l
Do not perform any troubleshooting steps
Monitor needs to be replaced
l
l
l
l
Ensure monitor is in proper video mode
Ensure video cable connection to computer and to the flat panel is secure
Perform monitor reset on "All Settings"
Perform monitor self-test feature check to determine if the intermittent problem
occurs in self-test mode
Missing Color
Wrong Color
Picture missing color
Picture color not good
l
l
l
Perform monitor self-test feature check
Check connection integrity at both end of the video cable
Check for bent or broken pins
l
l
Change the color to "User Preset"
Adjust R/G/B value of "User Preset"
Image Retention (from a
static image)
Faint Shadow from the static image
displayed appears on the screen
l
l
Use the Power Management feature to turn off the monitor at all times when not in
use. Alternatively, use a dynamically changing screensaver left on the monitor for a
long period of time.
In OSD Menu, under Reset to Factory Settings, select Enable LCD Conditioning.
Using this option may take several hours before the image is eliminated.
NOTE: Image Burn-in is not covered by your warranty.
Product Specific Problems
SPECIFIC SYMPTOMS
WHAT YOU EXPERIENCE
POSSIBLE SOLUTIONS
Screen image is too small
Image is centered on screen, but does not
fill entire viewing area
l
Perform monitor reset on "All Settings"
Cannot adjust the monitor
with the buttons on the
front panel
OSD does not appear on the screen
l
Turn the monitor off and unplug the power cord and
then plug back and power on
The monitor will not go into No picture, the LED light is green. When
l
Move mouse or hit any key on the keyboard on the
computer or activate video player, then access the
OSD to set both Audio/Video to " off " state.
power saving mode.
press "+", "-" or "Menu" key, the message
" No input signal " will appear.
No Input Signal when user
controls pressed
No picture, the LED light is green. When
press "+", "-" or "Menu" key, the message
" No input signal " will appear.
l
l
l
Check the signal source Make sure the Computer is
not in power saving by moving mouse or pressing
any key on the keyboard.
Check whether the signal cable is plugged in and
seated properly. Re-plug the signal cable if
necessary.
Re-boot the computer or video player.
OSD Lock
All buttons are locked except the "menu"
button. No user adjustments are allowed.
l
Press the "menu" button for over 15 seconds to
unlock the OSD menu.
Using Your Monitor Stand
Dell™ E178FP Flat Panel Monitor User's Guide
Attaching the Stand
NOTE: Stand is detached when the monitor is shipped from the factory.
1. Place the stand on a flat surface.
2. Fit the groove on the back of the monitor onto the two teeth of the upper stand.
3. Lower the monitor so that the monitor mounting area snaps on/locks to the stand.
Organizing Your Cables
After attaching all necessary cables to your monitor and computer, (See Connecting Your Monitor for cable attachment,) use the cable holder to
neatly organize all cables as shown above.
Using the Tilt
With the built-in pedestal, you can tilt the monitor to best suit your viewing needs.
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