Use and Care Manual
Induction Cooktop
Models: RNCT304 and RNCT365
o f C o n t e n t s
Instructions .................................1
Cures................................................4
Cooperation.............................................5
Care and Cleaning .............................................7
Before You Call for Service...................................8
Parts and Accessories..........................................9
Warranty and Service .......................................10
Warranty Card.....................................Back Cover
Part No. 107241 Rev. A
Important Safety Instructions
Installer: Please leave this guide with the appliance.
DANGER
DANGER – TO REDUCE THE RISK OF INJURY TO
Consumer: Read this use and care manual completely
before operating this appliance. Save it for future reference.
PERSONS IN THE EVENT OF A COOKTOP GREASE FIRE:
For warranty and service information, see page 10.
•
SMOTHER FLAMES with a close-fitting lid, cookie sheet
or metal tray, then turn off the cooktop. BE CAREFUL TO
PREVENT BURNS. If the flames do not go out immediately,
EVACUATE AND CALL THE FIRE DEPARTMENT.
If you have any questions, call:
Dacor Customer Service
(800) 793-0093 (U.S.A. and Canada)
Monday — Friday 6:00 a.m. to 5:00 p.m. Pacific Time
•
•
NEVER PICK UP A FLAMING PAN - you may be burned.
DO NOT USE WATER, including wet dish clothes or towels
- a violent steam explosion may result.
•
Use a fire extinguisher ONLY if:
Have the complete model and serial number identification
for your cooktop ready. These numbers are located on the
product data label located on the bottom of the chassis.
Write these numbers below for easy access.
◊
You have a Class ABC extinguisher and you already
know how to operate it.
◊
The fire is small and contained in the area where it
started.
Always contact the Dacor Customer Service Team about
problems or situations that you do not understand.
◊
◊
The fire deent is being called.
You can e with your back to an exit.
Model number ___________________________________
Serial number ___________________________________
Date of purchase _________________________________
RNING
Perr other medical device should use
car an induction cooktop when it is
netic field generated by an induction
peration of a pacemaker or other medical
ur doctor or medical device manufacturer
icular situation.
Important Information About
Safety Instructions
Safety Symbols and Labels
WARNING
ORTANT: To avoid the possibility of explosion or fire, do not
ore or use combustible, flammable or explosive vapors and
liquids (such as gasoline) inside or in the vicinity of this or any
other appliance. Also keep items that could explode, such as
aerosol cans away from the cooktop. Do not store flammable or
explosive materials in adjacent cabinets or areas.
DANGER
DANGER – Immediate hazards that WIL
personal injury or death.
WA
WARNING – Hazards or unLD result in
WARNING
WARNING – NEVER use this appliance as a space heater to
severe personal injury or death
heat or warm the room.
CAUTI
CAUTION – Hazards or unsafe practices that COULD result in
WARNING
WARNING – NEVER cover any slots, holes or passages in the
chassis with materials such as aluminum foil. Doing so blocks
air flow through the appliance and may create a fire hazard.
Aluminum foil linings may also trap heat, causing a fire hazard.
minor personal injury or property damage.
The Important Safety Instructions and warnings in this
manual are not meant to cover all possible problems and
situations that can occur. Use common sense and caution
when installing, maintaining or operating this or any other
appliance.
State of California Proposition 65 Warnings:
WARNING: This product contains one or more chemicals
known to the State of California to cause cancer.
Since we continually improve the quality and performance
of our products, we may need to make changes to this
appliance without updating these instructions.
WARNING: This product contains one or more chemicals
known to the State of California to cause birth defects or
other reproductive harm.
manual.
READ AND SAvE ThESE INSTRUCTIONS
1
Important Safety Instructions
General Safety Precautions
To reduce the risk of fire, electric shock, serious injury or death when using your cooktop, follow basic safety precautions,
including the following:
WARNING
WARNING
•
•
If you receive a damaged product, immediately contact your
dealer or builder. Do not install or use a damaged appliance.
•
•
Do not tamper with the controls.
Do not place or store items that could melt or catch fire on
the cooktop, even when it is not in use.
Use this unit only in the manner intended by the
manufacturer. If you have any questions, contact the
manufacturer.
•
Do not cover the cooktop with anything except properly
selected utensils. Decorative covers may cause a
fire hazard or damage to the cooktop if an element is
accidentally turned on with the cover in place.
•
The glass surface is resistant to impact but not unbreakable.
If a pan or other object is dropped on it with sufficient force
it can crack or pit. Do not operate the cooktop if the ceramic
glass top is broken or severely pitted. If the cooktop should
break, cleaning solutions and spill-overs may penetrate the
broken cooktop and create a risk of electric shock. Contact
a qualified technician immediately to replace a damaged/
pitted cooktop.
•
•
Do not use the cookop as a counter to store utensils or
other items.
Clean and maktop regularly as instructed
in this manop, ventilation filters and
range hoould catch fire. Clean only
the paual. Clean them only in the
ma
•
•
Make sure that the cooktop has been properly installed
and grounded by a qualified installer according to the
accompanying installation instructions. Have the installer
show you the location of the circuit breaker panel or fuse
box so that you know where and how to turn off power to
the appliance.
•
s to come in contact with a hot
is hot. They can melt or burn and
surface.
ose or hanging apparel while using the
not allow clothing to come into contact with
the cooktop or surrounding areas during and
iately after use.
Do not install, repair or replace any part of the cooktop
unless specifically recommended in the literature
accompanying it. A qualified service technician mus
all other service.
•
not hang flammable or heat sensitive objects over the
cooktop.
•
•
•
Before performing any type of service, make
power to the cooktop is turned off at the c
panel or fuse box.
If the cooktop is near a window, do not use long curtains as
window treatment. The curtains could blow over the top and
create a fire hazard.
Only use the cooktop for cooking ta
appliance as outlined in this mant
intended for commercial or in
•
•
•
To avoid the possibility of fire, do not leave the cooktop
unattended when in use. Boil over causes smoking and
greasy spill-overs that may cause injury.
DO NOT TOUCH HOT COOKTHE
IMMEDIATE AREA UNDER THE ENSIL,
DURING OR IMMEDIATELY AFTEese areas may
be hot (even when it appears to be che glass surface
heats because it is in contact with the hot cooking vessel.
Keep flammable items, such as paper, cardboard, plastic
and cloth away from hot surfaces. Do not use aluminum foil
directly on the glass, it can melt and damage the glass.
When deep fat frying:
•
•
Make sure individuals who use the cooktop are able to
operate it properly.
◊
Be certain that the pan is large enough to contain the
desired volume of food without overflow caused by
the bubbling of the fat. Never leave a deep fat fryer
unattended.
Never allow anyone, including children to sit, stand or climb
on any part of the cooktop. Doing so may cause damage,
serious injury or death. Do not leave children or pets alone
or unattended in the area around the cooktop. Do not allow
children to play with the controls or touch other parts of the
cooktop.
◊
◊
Avoid frying moist or frost-covered foods. Foods with
high water content may cause spattering or spilling of
the hot fat.
Heat fat slowly, and stir together any combination
of oils and fats prior to applying heat. Utilize a deep
fat frying thermometer to avoid heating the fat to
temperatures above the flash point.
•
•
Do not store items of interest to children on top of or above
the cooktop. Children could be burned or injured while
climbing over the appliance.
◊
Turn on the range hood.
Do not heat unopened canned food. Pressure build up may
cause the container to burst and cause injury.
•
•
Use extreme caution if adding water to food in a hot utensil.
The steam can cause serious burns or scalds.
•
•
Use potholders to handle hot utensils.
Do leave food on the cooking zones. Boil-overs can cause
smoking or greasy spill-overs that can ignite.
Hold the handle of the utensil to prevent movement when
stirring or turning food.
2
Important Safety Instructions
WARNING
Do not allow pans to boil dry. Do turn on the cooktop
with empty cookware on the cooking zone. Doing so can
damage the pan and/or the cooktop.
CAUTION
Do not set cookware with sharp edges on the bottom
(such as support legs with sharp corners) on the cooktop.
Damage to the glass surface may occur.
•
•
•
•
Do not use towels or bulky cloth as potholders.
•
Do not allow acids (citrus juices, tomato sauces, etc.) to
remain on the cooktop surface. The porcelain finish may
stain. Remove any residue from the hot zone with a razor
scraper.
Always use potholders when removing cookware from the
cooktop. Use only dry potholders. Wet potholders can cause
steam burns.
•
•
Never use the cooktop surface as a cutting board.
•
Use high heat setting only when necessary, and never when
not monitoring the utensil. Use low to medium settings to
heat oil slowly. Hold the handle of the utensil to prevent
movement when stirring or turning food.
Do not try to remove heavy spills with a sharp object such
as a knife or metal spatula. Sharp objects may scratch the
cooktop’s surfaces.
•
•
Wipe up all spills on the cooktop.
•
Do not slide cookware across the cooktop. Sliding may
damage the finish. Lift utensils to reposition them. Utensils
with rough surfas should be avoided since they can
scratch the glace.
Use only the types of cookware specified in this manual.
Personal injury or damage may result from the improper use
of cookware. Do not use utensils that do not attract and hold
a magnet and never use a steel plate or griddle to heat a
nonmagnetic utensil, which can cause INJURY or DAMAGE
to the cooktop elements and controls.
•
•
Do not plgriddles or grills across two
elemenwo elements will create stress
on tult in cracking.
•
•
Use utensils of the proper size, material and construction
for the particular type of cooking task. Utensils need to be
large enough to contain the desired quantity of food without
boil-overs or spill-overs. Choose pans with easy to hold
handles that will stay cool while cooking. Do not use utensi
with loose handles. Avoid using pans that are too heavy
lift safely.
heated, can be harmful to birds.
arate, well-ventilated room during
e to the cooktop, do not place hot cookware
ktop.
IMPORTANT
UTENSIL HANDLES SHOULD BE TURNED INW
NOT EXTEND OVER ADJACENT SURFACE U
COUNTERS. To reduce the risk of INJURY a
due to unintentional contact with the uten
the utensil should be positioned so that
and does not extend over adjacent s
edges.
unit generates, uses and can radiate radio frequency
ergy and, if not installed and used in accordance with
the instructions, may cause harmful interference to radio
communications. However there is no guarantee that
interference will not occur in a particular installation. If this unit
does cause harmful interference to radio or television reception,
which can be determined by turning the unit off and on, the
user is encouraged to try to correct the interference by one or
more of the following measures:
•
•
To avoid accidental activation do not
place any objects or fluids ontrols.
Cook meat and poultry than
internal temperature of at leultry to an
internal temperature of at least king to these
temperatures usually avoids foodillness.
◊
◊
◊
Reorient or relocate the receiving antennae.
Increase the distance between the unit and receiver.
Connect the unit into an outlet or a circuit different from
that to which the receiver is connected.
•
When an oven that has a self-cleaning feature is installed
below the cooktop, it is not recommended that the induction
cooktop be used during the oven self clean process.
3
Cooktop Features
About the Cooktop
•
Induction cooking is totally different from traditional types
Cooktop
controls
of cooking. A magnetic induction element below the
cooking surface heats utensils (magnetic only) directly.
Induction cooking is much more efficient because less
energy is lost heating the cooktop itself. Also, food that
spills on the cooktop does not burn since the cooktop is
much cooler.
7 inch
1400 Watt
1800 Watt
8 inch
1850 Watt
2500 Watt *
(
)*
(
)
III
I
•
Dacor induction cooktops have 4 or 5 circular cooking
zones. Below each cooking zone is the magnetic
induction cooking element. Each cooking zone has
its own set of controls. The control keys are activated
by touching it with your fingertip. Pressing hard is not
necessary because the keys are not pressure sensitive.
NOTE: Spills or cleaning solutions on the keys can
cause unwanted operation. Dry the area with a clean
cloth and reset the control to correct.
9 inch
2300 Watt
3200 Watt
8 inch
1850 Watt
2500 Watt *
(
)*
(
)
III
I
Element
position icon
(RNCT304 only)
* In power b(see page 6)
p Layout
•
All of the induction elements under the cooking zones
feature temperature limiters to ensure a safe operating
temperature for the cooktop. The elements automatically
cycle on and off. At higher power settings, the induction
element will stay on for longer periods of time.
7 inch
1400 Watt
11 inch
(
)*
1800 Watt
(
2400 Watt
Control Panel
III
(
)*
3700 Watt
ON/OFF Key: Turns on the corresponding cooking
II
A
zone.
Power Light: Turns on when the indicated co
is on.
B
9 inch
2300 Watt
3200 Watt
8 inch
1850 Watt
(
)*
)
C
Power Level UP (▲) Key: Touch this k
raise the power level.
2500 Watt *
III
I
D
Power Level DOWN (▼) Key: T
repeatedly to lower the powe
* In power boost mode
(see page 6)
Cooktop
controls
E
“No Pan Detected” Light: rned on
and no pan is detected, this n. Power
to the cooking zone shuts off ietected
for 30 seconds. See the facing padditional
conditions that may cause the light o come on.
RNCT365 Cooktop Layout
I = Group 1
II = Group 2
III = Group 3
F
Power Level Indicator Lights: A series of indicator lights
around the circle light up to indicate the current power
level (1 to 8).
A
G
Residual Heat Indicator Light: Indicates that the
corresponding cooking zone is still hot due to heat from
hot pots or pans. See page 6 for more details.
C
B
D
Power Boost Indicator Light: This light indicates that
power boost is on. See page 6 for more details.
E
H
H
The Dacor induction power management feature regulates
the amount of power the elements can draw at the same
time. The elements are divided into groups. If you set both
controls on the same group to the higher power settings,
power to both elements will be reduced slightly and cooking
times will be slightly longer. When cooking on two elements
at a higher setting, Dacor recommends using an element
from one group and an element from another group.
G
F
Control Panel Layout - All Models
4
Cooktop Operation
Determine Cookware Size
Before Using the Cooktop...
IMPORTANT: Using cookware that is a lot smaller than
the cooking zone wastes energy and may cause the “no
pan detected” light to come on and shut off power to the
cooking zone.
•
Be sure all packing materials, labels or tape are
removed from the cooktop surface.
•
•
Wipe the cooktop with a clean, damp sponge and dry.
•
Do not use cookware that is more than 1/2 inch larger
in diameter than the cooking zone being used.
Apply Dacor Cooktop Cleaning Creme, according to the
Care and Cleaning section.
•
For optimal performance, use pots or pans that are
between 1/2 inch smaller and 1/2 inch larger than the
cooking zone being used.
•
•
During the first uses of the cooktop, you may smell
a slight burning odor or see light smoke. These
conditions are normal for a new glass ceramic cooktop.
Cooking
zone
Be certain that the cookware and glass surfaces are
clean and dry before you place a pot or pan on the
cooktop and turn on an element.
Selecting the Proper Cookware
WARNING
This appliance is equipped with one or more surface units of
different size. Always use utensils that have flat bottoms. Use
utensils that best match the surface unit size (smaller utensils
on smaller surface units) and are a minimum of 4 inches in
diameter.
•
•
Utensils affect overall safety and cooking perform
It is important to select them carefully. Imprope
selected utensils will not cook efficiently or e
All utensils used on an induction cookto
magnetic (must attract and hold a ma
labeled by the manufacturer for us
cooktop is best. Utensils with pon
will not heat properly, may cathe
no pan detected light to co
Optimal Pan Size
Cookware Placement
IMPORTANT: Center the cookware in the cooking zone.
Cookware that is off center may cause the “no pan
detected” light to come on and shut off power to the
cooking zone.
•
Use medium to heavy-with
flat and smooth bottomskware that
matches the amount of fooared and
closely matches the diameter of the cooking
zones. Use tight fitting lids to ren heat, odors and
steam.
Cooking
zone
Do not use:
• Cooking utensils that have bottoms that are rounded,
convex, concave or are warped.
Correct
Incorrect
•
Utensils made of materials that are poor heat
conductors.
•
•
Griddle plates that cover more than one cooking zone.
Dirty pans or pans with greasy build-up.
5
Cooktop Operation
Power Boost
Your induction cooktop is equipped with a power boost
Operating the Controls
feature. Use power boost to bring large quantities of
water or food to cooking temperature faster. Power boost
increases the induction element power up to 39%, for 10
minutes. NOTE: Power boost can only be used on one
element group at a time (see cooktop layouts on page
4).
WARNING
Turn on the induction cooktop only after placing the
•
•
•
cookware on the element.
Do not leave metallic utensils or lids on the cooking surface
since they can become hot or may warp.
To use power boost:
Even though the cooktop itself does not heat, it still
becomes hot due to the pots and pans placed on top of it
becoming hot.
1. Make sure the cooktop surface is clean and dry.
2. Place the pan on the desired cooking zone and center
it.
•
For safe operation, know which control adjusts each
element (see page 4 ).
3. Locate the ON/OFF key for the selected cooking zone.
Touch and hold yor finger on the ON/OFF key for one
second. When twer light turns on, remove your
finger.
1. Make sure the cooktop surface is clean and dry.
2. Place the pan on the desired cooking zone and center
it.
3. Locate the ON/OFF key for the selected cooking zone.
Touch and hold your finger on the ON/OFF key for one
second. When the power light turns on, remove your
finger.
4. Select pohing the DOWN (▼) key
momehe UP (▲) key repeatedly.
5. Win on the control panel, touch
The power boost light will come
ter about 10 minutes when power
lly turns off.
4. Select the desired power level by touching the UP (▲)
or DOWN (▼) key repeatedly. The more power level
lights illuminated, the higher the power.
s
NOTE:
and experience will ultimately determine the
r levels that work best for you. Don’t be afraid
experiment to arrive at your own preferred cooking
settings. You may want to take notes when you find a
setting that works good for a particular food item. There
is a blank table in the back of this manual to help.
– If a power level is not selected within 10 seco
control will turn off.
– You can change the power level setting
during the cooking process.
– When selecting a power level, yo
finger on the UP (▲) or DOW
desired power level is displur
finger.
•
There is some variation in the efficiency of pots used.
All pots do not behave in exactly the same way since
the different metals conduct the electromagnetic waves
from the induction elements differently.
Recommende
Type of Cooking
Rapid heat up/rapid rolling boil
Low level rolling boil
Frying
r of Lights
Auto Shut-off Feature
8
•
If the cooktop is on for too long, it will shut-off
automatically in the interest of safety. If one of the
elements is on for an unusually long period of time, and
the control settings are not changed, the cooktop will
shut off automatically and the residual heat indicator
will light. The amount of time before the cooktop shuts
down varies with the power setting and the type of
cookware in place on the element.
6 to 7
7 to 8
4 to 7
2 to 3
1
General cooking or searing
Simmer
Keep warm*
*CAUTION: Avoid bacteria growth, keep food above 140ºF.
•
The cooktop may be restarted again after shut-off
takes place according to the Operating the Controls
section.
Turn off power to the cooking zone by touching the ON/
OFF key or simply remove the pan from the cooktop. 30
seconds after removing a pan the control for that cooking
zone will shut off automatically. The corresponding residual
heat indicator light will remain on until the heat from the
hot pan has cooled. NOTE: If a pan is placed on the same
cooking zone before 30 seconds has elapsed the cooking
zone will remain on at the same setting.
6
Care and Cleaning
•
Burned on food
Cleaning the Cooktop Surface
1. Soften using a moist cloth or paper towel over the
soil for 20 to 30 minutes.
WARNING
Unless otherwise specified, make sure that all cooking
2. Wipe clean, dry and apply Dacor Cooktop Cleaning
Creme (see following section).
•
•
zones are cool enough to safely touch before cleaning.
•
Metal marks – Utensils/pans will occasionally leave
marks. If the cleaning creme does not remove marks
use a mild cleanser (i.e.: Bon Ami) to remove.
Always clean the cooktop cautiously. If using a damp
sponge or cloth, wait until the cooktop has cooled to prevent
steam burns.
Rinse and dry surface and apply Dacor Cooktop
Cleaning Creme. NOTE: Magnetic stainless steel
and porcelain coated steel/iron pans are less likely to
leave marks than other types of cookware. Uncoated
cast iron pans are more likely to cause marking on the
glass. Always avoid sliding cookware across the glass.
•
•
To avoid dangerous fumes and damage to the cooktop, use
only the cleaners specified. Use them only as instructed. Do
not use abrasive cleaners or scrubbers. They may cause
permanent damage.
When removing heavy spills, use only the included razor
blade scraper or a plastic spatula. Do not remove heavy
spills with sharp objects like a knife or metal spatula. Using
objects other than those specified may scratch the surfaces.
•
•
Water spots
1. Apply ite vinegar, rinse and dry.
2. ApCleaning Creme.
Sc
Cleaners To Avoid
These types of cleaners can discolor, scratch, stain, mark
or etch the glass or painted trim:
removed. Avoid scratches by
and removing gritty food spillages
e cooktop clean and apply Dacor
aning Creme often. Surface scratches will
the cooking capability.
•
•
•
Glass cleaners containing chlorine bleach or ammonia
Caustic cleaners, such as oven cleaners
Abrasive cleaners (i.e. metal scouring pads, Scotch
Brite, sponges, S.O.S. pads)
o use Dacor Cooktop Cleaning
me
•
Powder or liquid cleaners containing chlorine
abrasives/cleaners
•
Flammable cleaners
Regular use of Dacor Cooktop Cleaning Crème on the
glass surface will protect the surface and make it easier
to remove food soil and water spots.
Special Cleaning Methods
The following applies to the glass
•
To clean the cooktop, be sure it is cool, then apply
about 1/4 teaspoon of Dacor Cooktop Cleaning
Creme*, to the ceramic glass surface with a lightly
dampened clean cloth. Use a second clean cloth
to remove any remaining cleaner residue. Wipe the
cooktop surface with a dry cloth to completely eliminate
any remaining moisture.
•
Sugar, syrup, tomato spE
TYPES OF SPILLS IMHE
COOKTOP SURFACE IASTIC
SPATULA OR THE INCLUBLADE
SCRAPER ONLY. THIS TYPEAN-UP IS THE
ONLY ONE THAT IS DONE WHN THE COOKTOP
SURFACE IS HOT! After scraping, allow the cooking
surface to cool, then use a dry towel or sponge to wipe
up residue.
* See the Parts and Accessories section for reorder
information.
1. Remove the utensil/
pan from the surface
and turn the control
off. Angle the scraper
slightly and push the
spill or residue off the
heated surface as
shown. Do not scratch
or gouge.
2. Let the surface cool and remove any residue, then
apply the cleaning creme.
7
Before You Call for Service
Problem Solution Guide
Before you call for service, please review the potential problems, possible causes and remedies shown in the table.
Problem
Possible Cause
Remedy
Nothing works.
Cooktop is not connected to electrical
power.
Have cooktop connected to a
proper electrical power supply by
a licensed electrician.
Power supply is off.
Check to make sure the power is
turned on at the circuit breaker
or fuse box. Check for tripped
circuit breaker or blown fuse.
Power failure.
Call power company.
High temperature detected inside
cooktop.
Be sure the appliance vent holes
are not blocked.
Cooktop turns on and/or changes settings
unexpectedly.
Fluids, food or cleaning solutions
other objects covering control p
ills/cleaning solutions on
ol panel can cause
d control operation.
ea with clean cloth, reset
trol(s) to desired setting. Do
ot place any objects near the
controls.
Power surge f
A power surge from the power
source can cause the cooktop
to shut down. Reset controls to
resume operation.
No g utensil, can Do not put empty cookware on
down (safety
cooktop. Do not allow pans to
boil dry.
Cooking zone (induction element) cycle
on and off more often than usual.
tered on cooking zone. Re-center cooking utensil.
e cooking utensil is not flat Use flat bottomed utensil.
ex or concave.
tensil/pan is too small in diameter Use a smaller cooking zone or
the cooking zone being used.
larger utensil.
Material of utensil is poor heat
conductor.
Try a different cooking utensil.
Utensil/cooktop vibrates or buzzes.
No pan detected light comes on.
Improper utensil used.
Make sure utensil meets
requirements on page 5.
Cooktop or cookware wet or greasy.
Make sure cooktop/cookware is
clean and dry before use.
No pot or pan placed on cooking zone.
Cookware not magnetic.
Use proper cookware. See
page 5.
Cookware curved or warped on
bottom.
Cookware not centered on cooking
zone.
Center cookware on cooking
zone as shown on page 5.
Cookware too small for cooking zone.
Move pot or pan to smaller
cooking zone.
8
Before You Call for Service
Problem
Possible Cause
Remedy
Food does not heat.
No power.
See nothing works, above.
Non-magnetic utensil used.
Induction cooktops will not work
unless utensil is magnetic. Try
another type of utensil.
No pot or pan placed on cooking zone.
Cookware not magnetic.
Use proper cookware. See page
5.
Cookware curved or warped on
bottom.
Cookware not centered on cooking
zone.
Center cookware on cooking
zone as shown on page 5.
Cookware too small for cooking zone.
Move pot or pan to smaller
cooking zone.
Supply voltage too low.
Have a licensed electrician check
supply voltage.
Error code appears on display
An element may have overh
ror code E2 indicates that an
ent has over-heated. Turn
the control and allow the
lement to cool. Make sure that
all cooling vents on the chassis
are not blocked and make sure
there is nothing covering the
top of the cooktop, other than
proper utensils. Element should
reset after cooling and begin to
work again. If element is still not
functional, call for service.
tems lying on or near Clean up any spills and remove
ay cause an error code
yed and the cooktop may
any items near the controls.
top needs to be reset.
Turn off power to the cooktop,
wait 10 seconds then turn power
back on to see it the error code
clears. If the error code returns,
call for service.
Parts and Accessories
Description
Part Number
A300
Dacor Cooktop Cleaning Creme
Razor blade scraper (Ceran scraper)
82499
9
Warranty and Service
Getting Help
Before you request service:
1. Review the Before You Call For Service section of this manual (page 8).
2. Use the helpful tips found in our Problem Solution Guide.
3. Become familiar with the warranty terms and conditions of your product.
4. If none of these tips or suggestions resolves your problem, call our Customer Service center at the number
below.
Dacor’s Customer Service center is available 6:00 a.m. – 5:00 p.m. Pacific Time
For warranty repairs or questions and for Dacor Distinctive Service (DDS) in the US and Canada
Phone: (800) 793-0093, extension 2822
For non-warranty repairs or questions in the US and Canada
Phone: (800) 793-0093, extension 2813
Contact us through our web site at:
Warranty
OF COVERAGE
What Is Covered
l be provided by a Dacor designated service
y during regular business hours. Please note
e providers are independent entities and are not
ents of Dacor.
CERTIFICATE OF WARRANTIES
DACOR ELECTRIC COOKTOPS
WIThIN ThE FIFTY STATES OF ThE U.S.A
DISTRICT OF COLUMBIA AND CANAD
Dealer display and model home display products with a
production date greater than 5 years, products sold “As
Is,” and products installed for non-residential use, which
include but are not limited to religious organizations, fire
stations, bed and breakfast and spas carry a one year parts
warranty only. All delivery, installation, labor costs and other
service fees are the responsibility of the purchaser.
FULL ONE-YEAR WARRANTY
The warranty applies only to the D
the first use purchaser, starting al
retail purchase or closing dat,
whichever period is longer. Warrproducts
purchased brand new from a Dacod Dealer or
other seller authorized by Dacor.
Warranty will be null and void on product that has altered,
defaced, or missing serial numbers and tags.
If your Dacor product fails to function within one year of
the original date of purchase, due to a defect in material or
workmanship, Dacor will remedy it without charge to you.
The owner must provide proof of purchase or closing
statement for new construction upon request. All Dacor
products must be accessible for service.
All cosmetic damage (such as scratches on stainless steel,
paint/porcelain blemishes, etc.) to the product or included
accessories must be reported to Dacor within 60 days of
the original purchase date to qualify for warranty coverage.
*Warranty is null and void if non-ETL or non-CUL approved
product is transported from the U.S.A.
Consumable parts such as filters and light bulbs are not
covered and are the responsibility of the purchaser.
10
Warranty and Service
OUTSIDE ThE FIFTY STATES OF ThE U.S.A., ThE
DISTRICT OF COLUMBIA AND CANADA:
Out of Warranty
Should you experience a service issue beyond the
standard warranty period, please contact us. Dacor reviews
each issue and customer concern to provide the best
possible solution based on the circumstances.
LIMITED FIRST YEAR WARRANTY
If your Dacor product fails to function within one year of
the original date of purchase due to a defect in material or
workmanship, Dacor will furnish a new part, F.O.B. factory
to replace the defective part.
THE REMEDIES PROVIDED IN THE ABOVE EXPRESS
WARRANTIES ARE THE SOLE AND EXCLUSIVE
REMEDIES. THEREFORE, NO OTHER EXPRESS
WARRANTIES ARE MADE, AND OUTSIDE THE FIFTY
STATES OF THE UNITED STATES, THE DISTRICT OF
COLUMBIA AND CANADA, ALL IMPLIED WARRANTIES,
INCLUDING BUT NOT LIMITED TO, ANY IMPLIED
WARRANTY OF MERCHANTABILITY OR FITNESS FOR
A PARTICULAR UOR PURPOSE, ARE LIMITED
IN DURATION TYEAR FROM THE DATE
OF ORIGINAE. IN NO EVENT SHALL
DACOR BCIDENTAL EXPENSE OR
CONSES. IN THE EVENT DACOR
PREIT, DACOR SHALL BE
ENRSEMENT OF ALL COSTS AND
ING ATTORNEY’S FEES, FROM
TOMER. NO WARRANTIES, EXPRESS
RE MADE TO ANY BUYER FOR RESALE.
All delivery, installation, labor costs and other service fees
are the responsibility of the purchaser.
What Is Not Covered
•
Slight color variations may be noticed because of
differences in painted parts, kitchen lighting, product
placement and other factors; this warranty does not
apply to color variation.
•
•
Service calls to educate the customer on proper use
and care of the product.
Service fees for travel to islands and remote areas,
which include but are not limited to, ferries, toll roads or
other travel expenses.
•
•
Consequential or incidental damage, including but not
limited to food or medicine loss, time away from work
or restaurant meals.
Failure of the product when used for commercial,
business, rental or any application other than f
residential consumer use.
do not allow limitations on how long an
rranty lasts, or do not allow the exclusion or
n of inconsequential damages, therefore the
e limitations or exclusions may not apply to you. This
arranty gives you specific legal rights and you may also
have other rights that vary from state to state.
•
•
•
•
Failure of the product caused by improp
installation.
Replacement of house fuses, fuse
circuit breakers.
Damage to the product caulood,
power interruption, poweof God.
Liability or responsibilitounding
property including cabinetgs and other
structures or objects around uct.
•
Breakage, discoloration or damae to glass, metal
surfaces, plastic components, trim, paint or other
cosmetic finish caused by improper usage, care, abuse
or neglect.
11
Notes
12
NO POSTAGE
NECESSARY
IF MAILED
IN THE
UNITED STATES
BUSINESS REPLY MAIL
FIRST-CLASS MAIL PERMIT NO 1600 CITY OF INDUSTRY CA
POSTAGE WILL BE PAID BY ADDRESSEE
DACOR
ATTN WARRANTY PROCESSING DEPT
PO BOX 90070
CITY OF INDUSTRY CA 91715-9907
WARRANTY INFORMATION
IMPORTANT:
Your warranty will not be activated until you activate it online or return this form to Dacor. If you have purchased more
than one Dacor product, please return all forms in one envelope or activate the warranty for each product online.
Please rest assured that under no conditions will Dacor sell your name or any of the information on this form for mailing list purposes. We
are very grateful that you have chosen Dacor products for your home and do not consider the sale of such information to be a proper way
of expressing our gratitude!
Owner’s Name:
Last (Please Print or Type)
First
Middle
Street:
City:
State:
Telephone:
Zip:
Zip:
Purchase Date:
Dealer:
City:
Email:
State:
Your willingness to take a few seconds to fill in the section below will be sincerely
1. How were you first exposed to Dacor products? (Please check one only.
A. T.V. Cooking Show
B. Magazine
C. Appliance Dealer Showroom
D. Kitchen Dealer Showroom
E. Home Show
F
wner
2. Where did you buy your Dacor appliances?
A. Appliance Dealer
B. Kitchen Dealer
C. Builder Supplier
uilder
Other
3. For what purpose was the produ
A. Replacemen
B. Part of a
C. New Home
D. Other
4. What is your household i
A. Under $75
B. $75,000 – $10
C. $100,000 – $15000
D. $150,000 – $200,000
E. $200,000 – $250,000
F. Over $250,000
5. What other brands of appliances do you have in your kitchen?
A. Cooktop
B. Oven
C. Dishwasher
D. Refrigerator
6. Would you buy or recommend another Dacor product?
Yes
No
Comments:
Thank you very much for your assistance. The information you have
provided will be extremely valuable in helping us plan for the future
and giving you the support you deserve.
Web site:
Corporate phone:
(800) 793-0093
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