Symantec Patio Umbrella NIS2005 User Manual

User’s Guide  
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Contents  
Chapter 1  
Installation  
System requirements ......................................................... 5  
Before installation .............................................................11  
Install Norton Internet Security ....................................12  
After installation ................................................................14  
For more information .......................................................17  
Chapter 2  
Chapter 3  
Feature summary  
Security protection features ...........................................22  
Spam filtering features ....................................................25  
Ad blocking features .........................................................27  
Getting started  
Start Norton Internet Security .......................................30  
Start Norton Internet Security from the Internet  
Explorer toolbar ........................................................30  
About the main window ...................................................31  
Activate your product .......................................................33  
Temporarily turn off security protection .....................35  
Turn off Auto-Protect temporarily .................................37  
Turn off spam filtering .....................................................39  
Chapter 4  
Responding to emergencies  
What to do if a virus is found .........................................42  
If Norton AntiVirus cannot repair a file ......................43  
Look up viruses on the Symantec Web site ................44  
If your product won’t install ...........................................45  
If your computer won’t start ...........................................46  
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4
Contents  
If you need to use Emergency Disks ............................48  
Chapter 5  
Frequently asked questions  
Explore the Symantec service and support  
Web site ......................................................................49  
How can I find the version number? ............................49  
If you need to uninstall ....................................................50  
Troubleshoot virus and threat protection ....................51  
Troubleshoot security protection ...................................55  
Troubleshoot Norton AntiSpam .....................................62  
Troubleshoot Ad Blocking ...............................................65  
Troubleshoot LiveUpdate .................................................66  
Service and support solutions  
Index  
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Installation  
1
Before installing, take a moment to review the system  
requirements.  
System requirements  
To use Norton Internet Security, your computer must  
have one of the following Windows operating systems  
1
installed:  
1
1
1
1
1
Windows 98/98SE/Me  
Windows 2000 Professional  
Windows XP Professional/Home Edition  
Windows XP Tablet PC Edition  
Windows XP Media Center Edition  
Installation of Norton Internet Security is not supported  
on Windows 95/NT 4.x, Macintosh, Linux, the server  
versions of Windows 2000/XP computers, or Windows  
XP 64-bit edition.  
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6
Installation  
System requirements  
Your computer must also meet the following minimum  
requirements.  
Operating System Requirements  
Windows 98/98SE  
1
1
1
1
1
133-MHz or higher processor  
96 MB of RAM  
200 MB of available hard disk space  
Internet Explorer 5.5  
CD-ROM or DVD-ROM drive  
Windows Me  
1
1
1
1
1
150-MHz or higher processor  
128 MB of RAM  
200 MB of available hard disk space  
Internet Explorer 5.5  
CD-ROM or DVD-ROM drive  
Windows 2000  
Professional  
1
1
1
1
1
133-MHz or higher processor  
128 MB of RAM  
200 MB of available hard disk space  
Internet Explorer 5.5  
CD-ROM or DVD-ROM drive  
Windows XP  
Home/  
Professional/  
Tablet PC/Media  
Center Editions  
1
1
1
1
1
300-MHz or higher processor  
128 MB of RAM  
200 MB of available hard disk space  
Internet Explorer 5.5  
CD-ROM or DVD-ROM drive  
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Installation  
7
System requirements  
Supported email and instant messenger  
programs  
Norton Internet Security adds security features to the  
following email and instant messenger programs.  
Feature  
Supported programs  
Norton AntiSpam  
integration  
Most POP3 email programs, including:  
®
®
1
1
1
1
1
1
Microsoft Outlook Express 5.5 and later  
Microsoft Outlook 2000/XP/2003  
®
Eudora 5.0 and later  
®
Netscape Messenger 4.x  
Netscape Mail 6.0/P  
Yahoo! Mail and Yahoo! Mail Plus on the Web  
Not compatible with the following email clients and  
protocols:  
1
1
1
1
AOL  
Lotus Notes  
IMAP  
POP3 clients that use SSL (Secure Sockets Layer)  
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8
Installation  
System requirements  
Feature  
Supported programs  
Most POP3 and SMTP email programs, including:  
Norton AntiVirus  
email scanning  
1
1
1
1
1
Microsoft Outlook Express 4, 5, 6  
Microsoft Outlook 97/98/2000/XP/2003  
Netscape Messenger 4  
Netscape Mail 4, 6, 7  
Eudora Light 3, Eudora Pro 4, Eudora 5, Eudora 6.0,  
Eudora 6.0J  
1
1
1
1
1
1
Pegasus 3  
IncrediMail XE  
Becky! Internet Mail 1.x, 2.0  
AL-Mail32 1.11  
Datula 1.x  
PostPet 2.1, 2.06, 3.0  
Norton AntiVirus does not support the following email  
clients and protocols:  
1
1
1
1
1
AOL  
IMAP  
POP3s with Secure Sockets Layer (SSL)  
Web-based email such as Hotmail and Yahoo! Mail  
Lotus Notes  
Norton AntiVirus  
instant messaging  
scanning  
1
1
1
1
AOL Instant Messenger 4.7 or later  
Yahoo! Messenger 5.0 or later  
Windows Messenger 4.7 or later  
MSN Messenger 4.6, 4.7, 6.0 or later  
Version 5.0 is not supported.  
Privacy Control  
instant messaging  
scanning  
1
1
AOL Instant Messenger, version 4.3 or later  
MSN Messenger and Windows Messenger, version 4.6  
or later  
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Installation  
9
System requirements  
About encrypted email connections  
Norton Internet Security does not support email  
connections that use Secure Sockets Layer. Secure  
Sockets Layer (SSL) is a Netscape protocol designed to  
provide secure communications on the Internet. If you  
use an SSL connection to access your email, you are not  
protected by Norton Internet Security.  
To send email messages through SSL connections, turn  
off Privacy Control and Norton AntiSpam.  
In Norton AntiVirus, you must turn off incoming and  
outgoing email protection.  
To send email through SSL  
1
In the main window, click Privacy Control.  
2
In the lower-right corner of the window, click Turn  
Off.  
3
In the main window, double-click Norton AntiSpam.  
4
In the lower-right corner of the window, click Turn  
Off.  
5
In the main window, click Options > Norton  
AntiVirus.  
w
If you set a password for Options, Norton Internet  
Security prompts you for the password before you can  
continue.  
6
7
In the Options window, click Email.  
Uncheck Scan incoming Email (recommended).  
Uncheck Scan outgoing Email (recommended).  
Click OK.  
8
9
10 Resend your email.  
Compatibility with other software and hardware  
Norton Internet Security works well with Symantec  
pcAnywhere and most routers, Internet connection  
sharing programs, and popular VPNs.  
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10 Installation  
System requirements  
Symantec pcAnywhere  
You should have no problems using Symantec  
pcAnywhere as either a client or host with Norton  
Internet Security. For maximum protection, if you run a  
Symantec pcAnywhere host, edit the rule to limit its use  
to only the computers with which you use it. Symantec  
pcAnywhere passwords are also necessary for maximum  
security.  
Routers  
Norton Internet Security adds to the protection provided  
by the router. In some cases, you might want to reduce  
the protection provided by the router so that you can use  
programs like NetMeeting or MSN Messenger. Norton  
Internet Security also provides features that might not be  
available with cable and DSL routers, such as privacy  
protection.  
Internet connection sharing programs  
For basic protection, install Norton Internet Security on  
the gateway computer. For maximum protection against  
Trojan horses or other problem programs that initiate  
outbound communications, install Norton Internet  
Security on all computers that share the connection. You  
must have a license for each copy of Norton Internet  
Security that you install.  
Virtual Private Networks  
Norton Internet Security works with the following Virtual  
Private Networks (VPNs):  
1
1
1
1
1
1
Symantec Enterprise VPN  
Symantec Gateway Security  
Nortel  
VPNremote  
PGP  
SecureRemote  
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Installation 11  
Before installation  
With most VPNs, when the VPN client is active, you  
cannot see the Internet or other computers on your local  
network. You can see only what is available through the  
VPN server to which you are connected.  
Before installation  
See “Create  
Emergency Disks”  
on page 47.  
Before you install Norton Internet Security, prepare your  
computer. If your computer cannot start from a CD,  
create Emergency Disks.  
Prepare your computer  
Quit all other Windows programs before you install  
Norton Internet Security. Other active programs may  
interfere with the installation and reduce your protection.  
If you have a recent version of Norton Internet Security  
Professional, Norton Internet Security, or Norton  
Personal Firewall, the installer can import and use your  
antispam training settings. If you have an older version  
of these products, the installer prompts you to remove  
the older version.  
You must also uninstall any antivirus programs that are  
installed on your computer. For more information, see  
the user documentation that came with the programs.  
If you’re using Windows XP  
Windows XP includes a firewall that can interfere with  
Norton Internet Security protection features. You must  
turn off the Windows XP firewall before installing Norton  
Internet Security.  
To turn off the Windows XP firewall  
1
On the Windows XP taskbar, click Start > Control  
Panel.  
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12 Installation  
Install Norton Internet Security  
2
In the Control Panel window, do one of the following:  
2
In the default Category View, click Network and  
Internet Connections, and then click Network  
Connections.  
2
In the Classic View, double-click Network  
Connections.  
3
Right-click the active connection icon, and then click  
Properties.  
4
In the Properties window, on the Advanced tab,  
uncheck Protect my computer and network by  
limiting or preventing access to this computer  
from the Internet.  
5
Click OK.  
Install Norton Internet Security  
You can install Norton Internet Security from a CD or  
from a file that you download. If you have not already  
done so, close all other Windows programs.  
To install Norton Internet Security  
1
Do one of the following:  
See “If the opening  
screen does not  
appear” on  
2
If you are installing from a CD, insert the CD into  
the CD-ROM drive, and then, when the opening  
screen appears, click Install Norton Internet  
Security.  
page 14.  
2
If you downloaded your copy of Norton Internet  
Security, double-click the file that you downloaded,  
and then click Install.  
2
3
In the Norton Internet Security Setup window, click  
Next.  
If prompted, read the License Agreement, and then  
click I accept the License Agreement.  
If you decline, you cannot continue the installation.  
4
If product key text boxes are present, type the  
product key for activation.  
5
6
Click Next.  
In the Pre-Install Scanner window, click Start Scan to  
scan your computer for viruses before the installation.  
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Installation 13  
Install Norton Internet Security  
If an infection is detected in an active program,  
Norton AntiVirus may close it. Save all your data  
before you begin.  
7
Do one of the following:  
2
If you want to end the scan, click Stop Scan.  
If a virus is detected, for each file that you want to  
delete, click Delete.  
2
8
9
If you want to see the results of the scan, click View  
Details, and then click OK to exit.  
Click Next.  
10 Select an installation type. Your options are:  
Install Now  
Custom  
Install using the most common  
settings. This is the best choice for  
most users.  
View an additional window that  
will allow you to install without  
accounts and Parental Control.  
w
If you do not install these  
features, you will have to use Add/  
Remove Programs in the Windows  
Control Panel to create accounts or  
use Parental Control.  
See “Customize your installation”  
on page 14.  
11 Click Browse to select a folder into which you want to  
install Norton Internet Security, if it is other than the  
default location.  
12 Click Next.  
13 Confirm the installation location, and then click Next  
to install Norton Internet Security.  
14 Do one of the following:  
2
To restart your computer now, click Restart  
Windows Now.  
2
To restart your computer later, click Restart  
Windows Later.  
w
Your computer is not protected until you restart.  
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14 Installation  
After installation  
15 Click Finish.  
Customize your installation  
During installation, if you select the Custom installation  
type, you can select the component programs that you  
want to install.  
To customize your installation  
1
Follow the Norton Internet Security installation  
procedure to step 10, select Custom, and then click  
Next.  
2
In the Install Accounts and Parental Control window,  
select whether you want to install Accounts and  
Parental Control.  
w
If you do not install these features, you will have to  
use Add/Remove Programs in the Windows Control  
Panel to create accounts or use Parental Control.  
3
Click Next to continue installation at step 13.  
If the opening screen does not appear  
Sometimes a computer’s CD-ROM drive does not  
automatically run a CD.  
To start the installation from the Norton Internet  
Security CD  
1
On your desktop, double-click My Computer.  
2
In the My Computer window, double-click the icon for  
your CD-ROM drive.  
3
In the list of files, double-click Cdstart.exe.  
After installation  
After Norton Internet Security is installed and you have  
restarted your computer, the Configuration Wizard  
appears.  
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Installation 15  
After installation  
Use the Configuration Wizard  
The Configuration Wizard lets you activate and register  
Norton Internet Security and complete post-installation  
tasks. You must be online to activate your product.  
w
If you choose not to register the software by using the  
Configuration Wizard or if registration fails for some  
reason, you can register by visiting the Symantec Web  
To use the Configuration Wizard  
1
In the opening Configuration Wizard window, click  
Next.  
If you downloaded your copy of Norton Internet  
Security, the License Agreement window appears.  
2
3
Read the License Agreement, and then click I accept  
the License Agreement, and then click Next.  
If you decline, you cannot continue the installation.  
In the Product Activation window, click Activate and  
register your product now.  
4
5
Click Next.  
In the first Registration window, in the drop-down list,  
select the Country/Region from which you are  
registering.  
6
7
If you would like information from Symantec about  
Norton Internet Security, check the methods by which  
you want to receive that information, type your email  
address and/or your phone number, and then click  
Next.  
If you would like to receive postal mail from  
Symantec, check the check box, and then type your  
name and address.  
8
9
Click Next.  
In the Activation window, if product key text boxes  
are present, type the product key for activation.  
10 Verify that you are connected to the Internet, and then  
click Next.  
11 In the Activation Complete window, click Print key  
to print a copy of the product key for your records,  
and then click Next.  
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16 Installation  
After installation  
12 In the Subscription window, review the subscription  
information, and then click Next.  
13 The Next Steps window lists the following post-  
installation tasks that Norton Internet Security  
automatically performs:  
Run LiveUpdate  
Ensures that you have the latest  
virus protection  
Run the Home  
Network Wizard  
Allows your computer to  
communicate with other  
computers on your network, if one  
exists  
Specify private  
information  
Identifies the information that you  
want Privacy Control to protect  
w
If the Use Norton Internet Security instead of Windows  
Firewall check box and the Do not share Norton security  
status with other products check box appear, Symantec  
recommends that you leave them checked and use  
Norton Internet Security to protect your computer.  
14 Click Close to begin these tasks.  
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Installation 17  
For more information  
For more information  
The product documentation provides assistance for using  
Norton Internet Security. You can find the information  
that you need on your computer and on the Web.  
Use online Help  
Help is available throughout your Symantec product.  
Help buttons and links to more information provide  
assistance that is specific to the task that you are  
completing. The Help menu provides a comprehensive  
guide to all of the product features and tasks that you can  
complete.  
To use online Help  
1
At the top of the main window, click Help & Support  
> Norton Internet Security Help.  
2
In the Help window, in the left pane, select a tab. Your  
options are:  
Contents  
Index  
Displays the Help by topic  
Lists Help topics in alphabetical  
order by key word  
Search  
Opens a search box in which you  
can type a word or phrase  
You can also print any topic in Help.  
To print a topic in Help  
1
In the Help window, click the Contents tab.  
2
In the Contents list, select the topic that you want to  
print, and then click Print.  
3
Select whether you want to print only the selected  
topic or the topic and all of the subtopics under it.  
4
Click OK.  
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18 Installation  
For more information  
Window and dialog box Help  
Window and dialog box Help provides information about  
the program. This type of Help is context-sensitive,  
meaning that it provides help for the dialog box or  
window that you are currently using.  
To access window or dialog box Help  
4
Do one of the following:  
2
In the window, click any Help link.  
2
In the dialog box, select Help or More Info.  
Access the User’s Guide PDF  
The Norton Internet Security User’s Guide is provided on  
the CD in PDF format. You must have Adobe Reader  
installed on your computer to read the PDF.  
w
If you purchased this product as an electronic download,  
Adobe Reader was not included. You must download it  
from the Adobe Web site.  
To install Adobe Reader from the CD  
1
Insert the CD into the CD-ROM drive.  
Click Browse.  
2
3
4
5
6
In the CD window, double-click the Manual folder.  
If applicable, double-click the Adobe folder.  
Double-click the program file.  
Follow the on-screen instructions to select a folder for  
Adobe Reader and complete the installation.  
Once you have installed Adobe Reader, you can read the  
PDF from the CD.  
To read the User’s Guide PDF from the CD  
1
Insert the CD into the CD-ROM drive.  
Click Browse.  
2
3
4
Double-click the Manual folder.  
Double-click the PDF.  
You can also copy a User’s Guide to your hard disk and  
read it from there.  
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Installation 19  
For more information  
To read a User’s Guide from your hard disk  
1
Open the location into which you copied the PDF.  
Double-click the PDF.  
2
Symantec products on the Web  
The Symantec Web site provides extensive information  
about all Symantec products. There are several ways to  
access the Symantec Web site.  
To access the Web site from the Help menu  
4
Select the solution that you want. Your options are:  
Help and Support Takes you to the product support  
page of the Symantec Web site,  
from which you can access the  
knowledge bases and downloads  
for your product.  
Symantec Security Takes you to the Security Response  
Response  
page of the Symantec Web site,  
from which you can update your  
protection and read the latest  
information about antithreat  
technology.  
More Symantec  
solutions  
Takes you to the Symantec Store  
Web site, from which you can get  
product information on every  
Symantec product.  
Within your Symantec product, the Reports page  
contains a link to the Symantec online Virus  
Encyclopedia, as does the Windows Explorer toolbar.  
To access the Web site from the Reports page  
1
In the main window, under Norton AntiVirus, click  
Reports.  
2
On the Reports page, click View Online Virus  
Encyclopedia.  
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20 Installation  
For more information  
To access the Symantec Web site from Windows  
Explorer  
1
Open Windows Explorer.  
2
On the toolbar, on the Norton AntiVirus menu, click  
View Virus Encyclopedia.  
This option connects you to the Symantec Security  
Response Web page, from which you can search for  
information on all types of viruses.  
To access the Symantec Web site in your browser  
4
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Feature summary  
2
Use the information in this section to familiarize yourself  
with the product.  
This section includes the following information:  
1
A list of all of the features in the product  
A brief description of each feature  
1
The feature summary can help you determine which  
feature to use to solve a problem. Read the feature  
descriptions to locate the correct component to use.  
See “Use online  
Help” on page 17.  
For more information on any of the features listed, see  
the online Help.  
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22 Feature summary  
Security protection features  
Security protection features  
Norton Internet Security includes a suite of security tools  
that help keep your computer safe from security threats  
and privacy intrusions.  
Security protection features include:  
Personal Firewall  
Protects your computer from Internet attacks, dangerous  
Web content, port scans, and other suspicious behavior.  
Intrusion  
Detection  
Scans each piece of information that enters and exits  
your computer and automatically blocks any Internet  
attacks.  
Outbreak Alert  
Notifies you of security threats affecting Internet users  
worldwide and recommends actions to ensure that you  
are protected.  
Network Detector  
Lets you customize security settings for different  
networks. This makes it easy for mobile users who  
connect to the Internet from the road to stay protected at  
all times.  
Internet Explorer  
toolbar  
Lets you customize security settings for individual Web  
sites without leaving your browser.  
Privacy Control  
Alert Assistant  
Parental Control  
Gives you several levels of control over the kind of  
information that users can send via the Web, email, and  
instant messenger programs.  
Helps you understand security issues, suggests how you  
can resolve problems, and advises you on avoiding  
future security problems.  
Lets parents choose the Web sites and newsgroups that  
their children can visit and the types of Internet  
programs that children can use.  
Password  
protection  
Protects Norton Internet Security options from  
unauthorized changes.  
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Feature summary 23  
Virus and threat protection features  
Virus and threat protection features  
Norton AntiVirus provides comprehensive virus  
prevention, threat detection, and repair software for your  
computer. It automatically detects and repairs known  
viruses. Norton AntiVirus detects viruses and other  
potential risks in instant messenger attachments as well  
as in email messages, Internet downloads, and other  
files. Easy updating of the virus definitions over the  
Internet keeps Norton AntiVirus prepared for the latest  
threats.  
Norton AntiVirus includes expanded threat detection of  
both known and emerging threats, such as spyware and  
other files that could put your computer at risk. Norton  
AntiVirus also scans files inside of compressed files.  
Norton AntiVirus continually monitors your computer  
and protects it from known and unknown threats using  
the following features:  
Auto-Protect  
1
1
Loads into memory when Windows starts, providing  
constant protection while you work.  
Checks for viruses every time that you use software  
programs on your computer, insert floppy disks or  
other removable media, access the Internet, or use  
document files that you receive or create.  
1
Monitors your computer for any unusual symptoms  
that may indicate an active threat.  
Automatic  
LiveUpdate  
Updates your program and virus definitions  
automatically.  
Compressed file  
protection  
Detects and repairs viruses inside of compressed files.  
Email protection  
Protects incoming and outgoing email messages,  
preventing your computer and other computers from  
infection.  
Instant messenger Scans for and detects viruses in instant messenger  
protection attachments.  
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24 Feature summary  
Virus and threat protection features  
Bloodhound  
technology  
Detects new and unknown viruses by analyzing an  
executable file’s structure, behavior, and other attributes  
such as programming logic, computer instructions, and  
any data that is contained in the file.  
Password  
protection  
Protects Norton AntiVirus options from unauthorized  
changes.  
Norton QuickScan  
Automatically runs once LiveUpdate updates your  
computer with program updates and virus definitions.  
Checks for infections that have processes running in  
memory and infections that are referenced by start-up  
folders and files.  
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Feature summary 25  
Spam filtering features  
Spam filtering features  
As email becomes more popular, many users are  
receiving an increasing amount of the unsolicited  
commercial email messages known as spam. Not only  
does spam make it difficult to identify valid email  
messages, some spam contains offensive messages and  
images.  
Norton AntiSpam incorporates several powerful features  
to reduce your exposure to unwanted online content.  
Integration with  
email programs  
Adds buttons to the toolbar in supported email  
programs, if you choose  
Allowed and  
Blocked lists  
1
Uses user-defined address list to expedite scanning  
of email  
1
1
1
Accepts all mail from Allowed list  
Treats all mail from Blocked list as spam  
Allows and blocks email from entire domains as well  
as individual email addresses  
Automatic import Automatically imports lists of addresses from supported  
of addresses  
email programs to keep your list of allowed email  
senders in sync, if you choose  
Self-training  
1
1
Uses outgoing mail to refine spam definition  
Adds the recipients of your email to the Allowed list,  
if you choose  
1
Prevents spammers from using your personal email  
addresses to get around the spam filter  
Custom spam rules Lets you identify email addresses and text that should  
and should not be filtered  
Yahoo! Mail and  
Yahoo! Mail Plus  
filtering  
Moves spam email to a separate folder in your Yahoo!  
email account  
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26 Feature summary  
Spam filtering features  
Language filtering Blocks all email written in the language or languages  
you specify  
Automated update Updates copies of Symantec spam definition files  
of spam  
automatically (subscription required)  
definitions  
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Feature summary 27  
Ad blocking features  
Ad blocking features  
Many Web sites are using more aggressive techniques to  
draw attention to the ads on their pages. Some have  
begun using larger, more prominent ads, while others  
rely on ad windows that appear when you enter or leave  
the site. Along with increasing the amount of time that it  
takes to display Web pages, some ads contain offensive  
content, cause software conflicts, or use HTML tricks to  
open additional browser windows.  
The following features can help you better control these  
unwanted advertisements.  
Ad blocking  
Blocks ads based on user-defined criteria  
Pop-up blocking  
Blocks pop-up windows based on user-defined criteria  
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28 Feature summary  
Ad blocking features  
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Getting started  
3
This section contains information about starting your  
Symantec product and the features that are available in  
the main window.  
It is not usually necessary to open your Symantec  
product to benefit from the protection features that it  
provides. Automatic features that are set during  
installation provide you with basic protection.  
Open your Symantec product to view status information,  
customize option settings, perform basic tasks, and  
temporarily disable automatic features.  
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30 Getting started  
Start Norton Internet Security  
Start Norton Internet Security  
Norton Internet Security protects any computer on which  
it is installed. You do not have to start the program to be  
protected.  
To start Norton Internet Security  
4
Do one of the following:  
2
On the Windows taskbar, click Start > Programs  
> Norton Internet Security > Norton Internet  
Security.  
2
On the Windows XP taskbar, click Start > All  
Programs > Norton Internet Security > Norton  
Internet Security.  
2
2
On the Windows desktop, double-click the Norton  
Internet Security icon.  
In the Windows System tray, double-click the  
Norton Internet Security icon.  
In Windows XP, the system tray is called the  
notification area.  
Start Norton Internet Security from the  
Internet Explorer toolbar  
Norton Internet Security adds a button to the Internet  
Explorer toolbar.  
To start Norton Internet Security from the Internet  
Explorer toolbar  
4
On the Internet Explorer toolbar, click the Norton  
Internet Security icon, and then click Configure  
security settings.  
w
You may not be able to access the Norton Internet  
Security icon on the Internet Explorer toolbar, depending  
on your computer’s configuration.  
To display the Norton Internet Security button  
4
In Internet Explorer, on the View menu, click  
Toolbars > Norton Internet Security.  
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Getting started 31  
About the main window  
About the main window  
Use the main window to access program components, set  
options, and access online Help.  
To explore the main window  
1
On the left side of the main window, select a category,  
such as Statistics or Subscription Status.  
A description or an expanded list of options appears  
in the center of the window.  
2
At the top of the main window, click a button. Your  
options are:  
Block Traffic/Allow Stops and starts all communication  
Traffic  
to and from your computer.  
LiveUpdate  
Starts LiveUpdate, where you can  
update threat definitions, Norton  
Internet Security, and any other  
installed Symantec products.  
Options  
Customizes general features of  
Norton Internet Security.  
Help & Support  
Accesses Help for Norton Internet  
Security.  
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32 Getting started  
About the main window  
3
Inside the main window, under Status & Settings,  
click any of the feature names to see a brief  
description of the feature and access configuration  
options for the feature.  
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Getting started 33  
Activate your product  
Activate your product  
Product activation reduces software piracy and ensures  
that you have received genuine Symantec software.  
If you did not activate your product when first prompted,  
you will receive an Activation Needed alert every day  
until you activate the product.  
w
You must activate your product within the time period  
specified by the alert or the product will stop working.  
You can activate your product from the Activation  
Needed alert or from the Activation option on the Help  
menu. Activation should take just a few minutes.  
To activate your product from the Activation Needed  
alert  
1
In the alert, click Activate Now.  
Click OK.  
2
3
4
On the Activation screen, click Next.  
On the Activation Successful screen, click Finish.  
To activate your product from the Help menu  
1
At the top of the main window, click Help and  
Support > Activation.  
2
3
On the Activation screen, click Next.  
On the Activation Successful screen, click Finish.  
If you have problems activating  
If you cannot connect to the Symantec servers to activate  
your product, first check to see if you have parental  
control software or an ISP that might be blocking the  
connection. If that doesn’t resolve the issue, you can  
activate by phone.  
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34 Getting started  
Activate your product  
Check for connectivity blocking  
A connectivity problem can occur if you are using  
parental control software or are using an ISP that  
provides parental controls. If you suspect that parental  
controls are blocking the connection, configure the  
parental controls so that they do not block the activation  
procedure. You will need to log in to your parental control  
software as an administrator, or log in to the Internet  
through your ISP as an administrator, to change your  
configuration.  
Activate by phone  
If parental controls are not the problem, or if you cannot  
reconfigure your parental controls to resolve the issue,  
you can activate by phone.  
To activate by phone  
1
Disconnect from the Internet.  
Attempt activation again.  
2
3
After the connection fails (which could take a minute  
or two), select Activate my software by phone, then  
click Next.  
4
Follow the prompts provided.  
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Getting started 35  
Temporarily turn off security protection  
Temporarily turn off security protection  
There may be times when you want to temporarily turn  
off security protection. For example, you might want to  
see if it is preventing a Web page from appearing  
correctly.  
Only Supervisor users can temporarily turn off security  
protection. Child and Teenager users cannot turn off any  
portion of the program.  
w
Turning off security protection also turns off all of the  
individual security features.  
To temporarily turn off security protection  
1
In the main window, click Security.  
2
In the lower-right corner of the window, click Turn  
Off.  
3
In the pop-up window that appears, in the drop-down  
list, select how long you want to turn off security  
protection, and then click OK.  
To ensure that your computer remains protected, you can  
turn on security protection manually if you complete  
your task before the time that you specified concludes.  
To turn on security protection  
1
In the main window, click Security.  
2
In the lower-right corner of the window, click Turn  
On.  
If the Norton Internet Security icon appears in the  
Windows system tray, you can use it to turn on and turn  
off security protection.  
To turn off security protection using the icon in the  
Windows system tray  
1
In the Windows system tray, right-click the Norton  
Internet Security icon, and then click Disable Norton  
Internet Security.  
2
In the pop-up window that appears, in the drop-down  
list, select how long you want to turn off security  
protection, and then click OK.  
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36 Getting started  
Temporarily turn off security protection  
To ensure that your computer remains protected, you can  
turn on security protection manually if you complete  
your task before the time that you specified concludes.  
To turn on security protection using the icon in the  
Windows system tray  
4
In the Windows system tray, right-click the Norton  
Internet Security icon, and then click Enable Norton  
Internet Security.  
You can also turn off individual security features. For  
example, you might want to see if the Personal Firewall  
is preventing a program from operating correctly.  
To turn off a security feature  
1
In the main window, select the feature that you want  
to turn off.  
2
3
In the lower-right corner of the window, click Turn  
Off.  
In the pop-up window that appears, in the drop-down  
list, select how long you wish to have the feature  
turned off, and then click OK.  
To ensure that your computer remains protected, you can  
turn on the feature manually if you complete your task  
before the specified time frame concludes.  
To turn on a security feature  
1
In the main window, select the feature that you want  
to turn on.  
2
In the lower-right corner of the window, click Turn  
On.  
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Getting started 37  
Turn off Auto-Protect temporarily  
Turn off Auto-Protect temporarily  
If you have not changed the default option settings, Auto-  
Protect loads when you start your computer to guard  
against viruses, Trojan horses, worms, and other  
malicious threats. It checks programs for viruses as they  
are run and monitors your computer and removable  
media for any activity that might indicate the presence of  
a virus. When a virus or virus-like activity is detected,  
Auto-Protect alerts you.  
In some cases, Auto-Protect may warn you about a virus-  
like activity that you know is not the work of a virus. If  
you will be performing such an activity and want to avoid  
the warning, you can turn off Auto-Protect.  
w
If you have set a password for Options, Norton Internet  
Security asks you for the password before you can view  
or change the settings.  
To turn off Auto-Protect  
1
In the main window, click Options.  
If a menu appears, click Norton AntiVirus.  
2
3
4
In the Options window, under System, click Auto-  
Protect.  
In the Auto-Protect pane, uncheck Enable Auto-  
Protect.  
In the Options popup window, select the period  
during which you want Auto-Protect turned off.  
To turn on Auto-Protect  
1
In the main window, click Options.  
If a menu appears, click Norton AntiVirus.  
2
3
In the Options window, under System, click Auto-  
Protect.  
In the Auto-Protect pane, check Enable Auto-  
Protect.  
If the Norton Internet Security icon is visible in the  
Windows system tray, you can use it to turn on and turn  
off Auto-Protect.  
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38 Getting started  
Turn off Auto-Protect temporarily  
To turn on or turn off Auto-Protect using the Norton  
Antivirus icon in the Windows system tray  
4
In the Windows system tray, right-click the Norton  
Internet Security icon, and then do one of the  
following:  
2
Check Enable Auto-Protect to turn on Auto-  
Protect.  
2
Uncheck Enable Auto-Protect to turn off Auto-  
Protect.  
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Getting started 39  
Turn off spam filtering  
Turn off spam filtering  
By default, Norton AntiSpam remains active once it is  
installed. If for any reason you want to temporarily  
disable it, you can turn it off from within the program  
itself.  
To turn off spam filtering  
1
In the main window, under Norton AntiSpam, click  
Status & Settings.  
2
3
In the System Status pane, click AntiSpam.  
On the right side of the main window, click Turn Off.  
To turn on spam filtering  
1
In the main window, under Norton AntiSpam, click  
Status & Settings.  
2
3
In the System Status pane, click AntiSpam.  
On the right side of the main window, click Turn On.  
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40 Getting started  
Turn off spam filtering  
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Responding to  
emergencies  
4
If you have an emergency, read these sections to try to  
find the solution to your problem.  
Common problems include:  
1
1
1
1
Virus threats  
Trouble restarting your computer  
Lost or missing files  
Possible disk damage  
w
If you purchased this product to address any of the  
problems listed above, read these sections first.  
Immediate installation of the product may not always  
provide the best solution to your problem.  
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42 Responding to emergencies  
What to do if a virus is found  
What to do if a virus is found  
w
If after reviewing the information in this chapter, you  
have not resolved your problem, see “Frequently asked  
questions” on page 49.  
Viruses can be found during a manual or scheduled scan  
or by Auto-Protect when you perform an action with an  
infected file. Threats and security risks can appear  
during an instant messenger session, when sending an  
email message, or during a manual or scheduled scan.  
If Norton AntiVirus finds a virus or a file containing a  
virus or a potential security risk on your computer, there  
are several possible resolutions to the problem:  
Resolution  
Action  
Fix infection  
Removes the virus from the file or if the threat is a worm  
or Trojan horse, deletes the file.  
Quarantine  
infection  
Makes the file inaccessible by any program other than a  
Symantec antivirus program.  
You cannot accidentally open the file and spread the  
virus, but you can still evaluate it for possible  
submission to Symantec.  
Delete infection  
Manual Removal  
Removes the virus from your computer by deleting the  
file that contains the virus, worm, or Trojan horse. Delete  
should be used only if the file cannot be repaired or  
quarantined.  
Lists infections that Norton AntiVirus is unable to  
automatically remove. However, the Manual Removal  
window lets you launch the Symantec Web site for a tool  
or instructions to remove these infections.  
See “Use online  
Help” on page 17.  
The online Help contains more information about this  
feature.  
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Responding to emergencies 43  
If Norton AntiVirus cannot repair a file  
If Norton AntiVirus cannot repair a file  
One of the most common reasons that Norton AntiVirus  
cannot automatically repair an infected file is that you do  
not have the most up-to-date virus definitions. Before  
running LiveUpdate to update your virus definitions,  
ensure that QuickScan is turned on (it is turned on by  
default). After LiveUpdate updates your virus definitions,  
QuickScan automatically checks for infections that have  
processes running in memory or infections that are  
referenced by start-up files and folders.  
If that does not work, read the information in the report  
window to identify the types of files that cannot be  
repaired, and then depending on the file type, take one of  
the following actions:  
File type  
Action  
Infected files with .exe, .doc, .dot, or Use the Repair Wizard to solve the  
.xls file name extensions (any file can problem.  
be infected)  
For more information, see the online  
Help. See “Use online Help” on  
page 17.  
Hard disk master boot record, boot  
Replace using your operating system  
record, or system files (such as IO.SYS disks.  
or MSDOS.SYS) and floppy disk boot  
record and system files  
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44 Responding to emergencies  
Look up viruses on the Symantec Web site  
Look up viruses on the Symantec Web  
site  
The Symantec Web site contains a complete list of all  
known viruses and related malicious code, along with  
descriptions. You must be connected to the Internet to  
look up viruses.  
To look up viruses  
1
On the left side of the main window, under Norton  
AntiVirus, click Reports.  
2
In the Reports pane, click View Online Virus  
Encyclopedia.  
The Symantec Web site opens in your Internet  
browser.  
3
Use the links on the Web page to access the virus  
information that you want to view.  
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Responding to emergencies 45  
If your product won’t install  
If your product won’t install  
w
You must be running Windows in order to install your  
Symantec product.  
If you try to install your product on a computer that has a  
virus and you choose not to run the Symantec Pre-Install  
Scanner, start over and run the Symantec Pre-Install  
Scanner as directed.  
If you cannot run the Norton AntiVirus Pre-Install  
Scanner, but you can connect to the Internet, go to  
from the Symantec Security Check Web site.  
Once the virus has been repaired, delete the installation  
files that were left behind in the folder after you tried to  
install the first time.  
To delete remaining installation files  
1
On the Windows taskbar, click Start > Run.  
In the Run dialog box, type %TEMP%  
Click OK.  
2
3
4
5
Close the window.  
After you delete the temporary files, begin installation  
again and run the Symantec Pre-Install Scanner to be  
sure that you have removed all of the viruses.  
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46 Responding to emergencies  
If your computer won’t start  
If your computer won’t start  
If you have a virus or threat on your computer, you need  
to start the computer from an uninfected disk to remove  
the virus.  
Suggestion  
For more information  
Restart from the CD and scan your  
computer’s hard disk for viruses.  
See “Scan for viruses using the CD” on  
page 46.  
If you have access to another  
computer, create a set of Emergency  
Disks and start your computer from  
the Emergency Disks.  
See “Create Emergency Disks” on  
page 47.  
See “If you need to use Emergency  
Disks” on page 48.  
Scan for viruses using the CD  
w
You might need to change your computer’s BIOS Setup  
options to start from the CD-ROM drive. To do so, see the  
documentation that came with your computer.  
To start from the CD and scan for viruses  
1
Insert the CD into the CD-ROM drive.  
2
Restart your computer.  
Your computer displays the following information:  
2
1 Boot from Hard Drive  
2 Boot from CD-ROM  
2
3
Press 2 Boot from CD-ROM to restart from the CD.  
After the computer restarts, the Emergency program  
automatically begins to scan for and remove viruses.  
4
When Norton AntiVirus has finished scanning,  
remove the CD from your CD-ROM drive.  
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Responding to emergencies 47  
Create Emergency Disks  
Create Emergency Disks  
Emergency Disks are used to start your computer in case  
of a problem.  
If your computer can start from a CD, you can use the  
product CD in place of Emergency Disks and do not need  
to create them.  
If you downloaded the software, the program for creating  
Emergency Disks (NED.exe) is included in the download.  
Locate the downloaded software on your hard disk, and  
then follow the instructions to create emergency disks,  
shown below.  
If you cannot start your computer from a CD, you can use  
these instructions to create Emergency Disks on another  
computer or go to  
download the Emergency Disk program. Follow the  
instructions included in the download to create the  
Emergency Disks.  
Alternatively, you can download the Emergency Disk  
program from  
Follow the instructions that are included in the download  
to create the Emergency Disks.  
w
You will need several formatted 1.44-MB disks.  
To create Emergency Disks  
1
Insert the CD into the CD-ROM drive.  
Click Browse CD.  
2
3
4
5
6
7
Double-click the Support folder.  
Double-click the Edisk folder.  
Double-click NED.exe.  
In the Welcome window, click OK.  
Label the first disk as instructed, and then insert it  
into drive A.  
8
9
Click Yes.  
Repeat steps 7 and 8 for the subsequent disks.  
10 When the procedure is complete, click OK.  
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48 Responding to emergencies  
If you need to use Emergency Disks  
11 Remove the final disk from drive A.  
12 Test the first disk in the set to ensure that you can use  
it to restart your computer.  
13 Store the Emergency Disk set in a safe place.  
If you need to use Emergency Disks  
You can use Emergency Disks to restart your computer  
and scan for viruses or run DOS-based recovery utilities.  
To use Emergency Disks  
1
Insert Emergency Disk 1 into drive A, and then  
restart your computer.  
The Emergency program runs in DOS.  
2
Select the program that you want to run.  
For DOS program help, press the F1 key while you  
are running the program.  
3
Follow the on-screen instructions for inserting and  
removing the Emergency Disks.  
4
When the Emergency program is done, remove the  
Emergency Disk from drive A, and then restart your  
computer.  
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Frequently asked  
questions  
5
The information in this chapter will help you solve the  
most frequently encountered problems.  
Explore the Symantec service and  
support Web site  
On the Symantec service and support Web site, you can  
find the latest protection and program updates, patches,  
online tutorials, Knowledge Base articles, and virus  
removal tools.  
To explore the Symantec service and support Web site  
1
Follow the links to the information that you want.  
2
How can I find the version number?  
You can check the version number of your product on  
your computer.  
To check the version number  
1
Start your product.  
2
3
Click Help and Support.  
On the Help menu, click About <your product  
name>.  
4
If applicable, in the About dialog box, select your  
product name.  
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50 Frequently asked questions  
If you need to uninstall  
If you need to uninstall  
See “Use online  
Help” on page 17.  
Instructions for uninstalling are available in the online  
Help.  
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Frequently asked questions 51  
Troubleshoot virus and threat protection  
Troubleshoot virus and threat protection  
Check here for possible solutions to issues that might  
arise with Norton AntiVirus.  
How do I make Auto-Protect load when I start  
my computer?  
If the Norton AntiVirus Auto-Protect icon is not visible on  
the lower-right corner of the Windows taskbar, Auto-  
Protect is not loaded. Failure to load Auto-Protect may be  
due to one of the following situations:  
You may have started Windows in safe mode. Windows  
restarts in safe mode if the previous shutdown did not  
complete successfully. For example, you may have  
turned off the power without choosing Shut Down on the  
Windows Start menu.  
To restart Windows  
1
On the Windows taskbar, click Start > Shut Down.  
In the Shut Down Windows dialog box, click Restart.  
Click OK.  
2
3
Norton AntiVirus may not be configured to start Auto-  
Protect automatically.  
To set Auto-Protect to start automatically  
1
In the main window, click Options.  
If a menu appears, click Norton AntiVirus.  
2
3
In the Options window, under System, click Auto-  
Protect.  
Ensure that Start Auto-Protect when Windows starts  
up is checked.  
Norton AntiVirus may not be configured to show the  
Auto-Protect icon in the Windows system tray.  
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52 Frequently asked questions  
Troubleshoot virus and threat protection  
To show the Auto-Protect icon in the Windows system  
tray  
1
In the main window, click Options.  
If a menu appears, click Norton AntiVirus.  
2
3
In the Options window, under System, click Auto-  
Protect.  
Ensure that Show the Auto-Protect icon in the  
Windows system tray is checked.  
How do I stop a virus that continues to infect my  
files after I have scanned and removed the virus?  
A virus may continue to infect files for several reasons.  
The virus might be in a program file with an unusual  
extension for which Norton AntiVirus is not configured  
to search.  
To reset Norton AntiVirus scanning options  
1
In the main window, click Options.  
If a menu appears, click Norton AntiVirus.  
2
3
In the Options window, under System, click Manual  
Scan.  
Under Which file types to scan for viruses, click  
Comprehensive file scanning.  
4
5
Click Manual Scan > Bloodhound.  
Ensure that Enable Bloodhound heuristics is checked,  
and then click Highest level of protection.  
6
7
Click OK.  
Scan all of the disks that you use and repair all  
infected files.  
The source of the infection could be a floppy disk. Scan  
all of the floppy disks that you use to ensure that they are  
free of viruses.  
The virus might be remaining in memory after you  
remove it from the boot record. It then reinfects your boot  
record. If the problem is a Trojan horse or worm that was  
transmitted over a shared network drive, you must  
disconnect from the network or password protect the  
drive to let Norton AntiVirus delete the problem.  
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Frequently asked questions 53  
Troubleshoot virus and threat protection  
Why is Norton AntiVirus unable to repair my  
infected files?  
If Norton AntiVirus cannot repair your infected files, you  
may not have the most current virus protection on your  
computer. Update your virus definitions regularly to  
protect your computer from the latest viruses.  
If, after using LiveUpdate, the virus cannot be removed,  
the file may be corrupted, or contain a new virus. Do one  
of the following:  
1
1
Quarantine the file and submit it to Symantec.  
Replace the infected file with a clean copy, if one  
exists, and delete the infected file.  
Why am I unable to receive email messages?  
If you are using a firewall, it may block access to the  
Internet features of Norton AntiVirus and prevent receipt  
of Email messages.  
You can temporarily turn off email protection and  
attempt to download your email messages again.  
To temporarily turn off incoming email protection  
1
In the main window, click Options.  
If a menu appears, click Norton AntiVirus.  
2
In the Options window, under Internet, click Email.  
Uncheck Scan incoming Email.  
Click OK.  
3
4
5
6
Download your email messages.  
Check Scan incoming Email to turn email protection  
back on.  
Your email client may have timed out. Make sure that  
timeout protection is turned on.  
If you continue to experience problems downloading  
email messages, turn off email protection.  
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54 Frequently asked questions  
Troubleshoot virus and threat protection  
To turn off email protection  
1
In the main window, click Options.  
If a menu appears, click Norton AntiVirus.  
In the Options window, under Internet, click Email.  
Uncheck Scan incoming Email.  
Uncheck Scan outgoing Email.  
Click OK.  
2
3
4
5
Why am I unable to send email messages?  
If you get the message Norton AntiVirus was unable to  
send your email message because the connection to your  
email server was disconnected, your email client may be  
set to automatically disconnect after sending and  
receiving email messages. To resolve this issue, turn off  
this option within your email client. Consult your email  
client manual for instructions on how to do this.  
If you are using a firewall, it may block access to the  
Internet features of Norton AntiVirus.  
For Norton AntiVirus to scan outgoing email messages  
for viruses, it intercepts and scans the messages before  
they are sent to your email provider. To resolve this  
issue, turn off Norton AntiVirus outgoing email scanning.  
To turn off outgoing email scanning  
1
In the main window, click Options.  
If a menu appears, click Norton AntiVirus.  
2
3
4
In the Options window, under Internet, click Email.  
Uncheck Scan outgoing Email.  
Click OK.  
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Frequently asked questions 55  
Troubleshoot security protection  
Troubleshoot security protection  
Check here for possible solutions to issues that might  
arise with Norton Internet Security.  
Does Norton Internet Security work with my ISP’s  
proxy server?  
Norton Internet Security works with most proxy servers.  
However, you might have to change some settings to  
maintain full protection.  
To determine whether the Personal Firewall works  
with your proxy server  
1
In the main window, click Statistics.  
2
3
In the Statistics window, click More Details.  
Under Network, look at the All Bytes Sent and All  
Bytes Received counters.  
4
Use your browser to connect to a Web site.  
The All Bytes Sent and All Bytes Received counters in  
the Norton Internet Security Statistics window should  
increase as you access Web pages. This indicates that  
the Personal Firewall is correctly configured to work  
with your proxy server.  
5
To close the Norton Internet Security Statistics  
window, on the File menu, click Exit.  
If the All Bytes Sent and All Bytes Received counters stay  
at 0, then the Personal Firewall is probably not  
monitoring the port used by your proxy server. You need  
to determine which ports your proxy server is using for  
HTTP communications, and then configure the Personal  
Firewall to monitor those ports.  
To determine which port to monitor for HTTP  
communication  
1
Use your browser to connect to a Web site.  
In the main window, click Statistics.  
In the Statistics window, click View Logs.  
2
3
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56 Frequently asked questions  
Troubleshoot security protection  
4
On the Connections tab, in the Remote Service Port  
column, look at the information.  
There should be a port number following the IP  
address of the site that you viewed with your browser.  
This number is the port number that is used to access  
your proxy server for your Web connection.  
5
Record the port number.  
To specify which ports to monitor for HTTP  
communication  
1
At the top of the main window, click Options. If a  
menu appears, click Norton Internet Security.  
2
On the Firewall tab, under HTTP Port List, do one of  
the following:  
2
2
To add a port to the HTTP Port List, click Add, and  
then type the number of the port that you want to  
monitor for HTTP communication.  
To remove a port from the HTTP Port List, select  
the port number in the HTTP Port List, and then  
click Remove.  
3
Click OK.  
Can Norton Internet Security protect a Web  
server?  
To protect a Web server, you must create a firewall rule  
that allows inbound TCP connections on port 80. The  
easiest way to create these rules is via a Norton Internet  
Security alert.  
To create rules for a Web server using an alert  
1
On the Web server, view your Web site by typing the  
IP address in the address bar of your browser.  
An alert appears.  
2
3
In the alert, on the drop-down menu, click  
Automatically configure Internet access.  
Click OK.  
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Frequently asked questions 57  
Troubleshoot security protection  
Can Norton Internet Security protect an FTP  
server?  
To let an FTP server run behind Norton Internet Security,  
you must create the following rules:  
1
1
1
Allow inbound TCP connections on port 21.  
Allow outbound TCP connections on port 22.  
Allow inbound TCP connections on ports 1024 to  
5000.  
The easiest way to create these rules is via an alert.  
To create rules for an FTP server using an alert  
1
In the address bar of your browser, type ftp://  
followed by the IP address of your FTP server.  
An alert appears.  
2
3
In the alert, on the drop-down menu, click  
Automatically configure Internet access.  
Click OK.  
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58 Frequently asked questions  
Troubleshoot security protection  
What is wrong with this Web site?  
If you cannot connect to a Web site with Norton Internet  
Security turned off, there might be a problem with the  
Internet or your Internet service provider. If your  
connection is working, it’s possible a Norton Internet  
Security feature is preventing you from viewing the site.  
Problem  
Solution  
It could be Cookie Many Web sites require that cookies be enabled on your  
Blocking  
computer to display correctly.  
It could be  
Parental Control  
If you have set up Parental Control to block certain  
categories of Web sites, it may be blocking the site that  
you are attempting to view. When Parental Control blocks  
a site, it always displays a message telling you that the  
site is blocked.  
It could be a  
firewall rule  
A firewall rule might be blocking the Web site. When this  
happens, you will usually see a message saying that you  
could not connect.  
It could be ActiveX Some Web sites display only ActiveX controls or Java  
or Java blocking  
applets. If you are blocking them, nothing appears on  
these sites.  
It could be Content Sometimes blocking content on the Internet prevents an  
Blocking entire Web site from appearing in your browser.  
Why can’t I post information online?  
If you are unable to post information to a Web site, it may  
be because Privacy Control is blocking the information.  
Check the Private Information list to see if the  
information that you are trying to enter is being blocked.  
Why did an email message I sent never arrive?  
If you choose to block an email message containing  
private information, Norton Internet Security  
immediately deletes the email message. Your email  
program will indicate that the message was sent, but the  
recipient will not receive it.  
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Frequently asked questions 59  
Troubleshoot security protection  
If your email program maintains copies of sent messages  
in its Sent or Out folder, you can reopen the email  
message, remove the private information, and send the  
message again.  
Why won’t a program connect to the Internet?  
You might not be able to use a program to connect to the  
Internet for any of the following reasons.  
Problem  
Solution  
The program might belong in a  
Determine if the program belongs in a  
category of programs that is restricted restricted category, and then block or  
for this account. permit category access.  
There is no firewall rule that lets the Add a firewall rule for the program.  
program create a connection to the  
Internet.  
There is a firewall rule that blocks the Modify the firewall rule for this  
program from creating a connection  
to the Internet.  
program to permit it to connect to the  
internet.  
Norton Internet Security could be  
Use Parental Control to adjust account  
blocking your account from using this settings.  
program on the Internet.  
Why doesn’t Norton Internet Security notify me  
before letting programs access the Internet?  
If Automatic Program Control is turned on, Norton  
Internet Security creates rules for programs that it  
recognizes and notifies you the first time that a  
recognized program accesses the Internet. You will not  
be notified of subsequent access attempts.  
Why can’t I print to a shared printer or connect  
to a computer on my local network?  
Norton Internet Security blocks the use of Microsoft  
networking to prevent someone from connecting to your  
computer over the Internet.  
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60 Frequently asked questions  
Troubleshoot security protection  
To allow the use of your local network, including file and  
printer sharing, place the computers on your local  
network in the Trusted Zone.  
Why can’t I connect to the Internet via my cable  
modem?  
If your network accesses the Internet via a cable  
connection, you may need to make your computer’s  
NetBIOS name visible. While the NetBIOS name is  
visible, the files and folders on your computer remain  
hidden.  
To make your NetBIOS name visible  
1
In the main window, double-click Personal Firewall.  
2
In the Personal Firewall window, on the Advanced  
tab, click General.  
3
In the General Rules dialog box, click Default  
Inbound NetBIOS Name.  
4
5
Click Modify.  
In the Modify Rule dialog box, on the Action tab, click  
Permit.  
6
7
Click OK.  
In the General Rules dialog box, click OK.  
In the Personal Firewall window, click OK.  
8
Some Internet service providers scan the ports on users’  
computers to ensure that they are keeping to their  
service agreements. Intrusion Detection might interpret  
this as a malicious port scan and stop communications  
with your cable system. If this occurs, you need to let  
your cable provider run port scans.  
To allow ISP port scans  
1
In the main window, double-click Intrusion  
Detection.  
2
3
In the Intrusion Detection window, on the AutoBlock  
tab, click Exclusions.  
In the Exclusions dialog box, select the IP address  
your ISP uses for port scans.  
Your ISP can provide this information.  
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Frequently asked questions 61  
Troubleshoot security protection  
4
5
Click Exclude.  
Click OK.  
How can a Web site get my browser information?  
The Browser Privacy settings prevent your browser from  
sending browser information. However, some diagnostic  
sites on the Internet might report browser information  
even though the Browser Privacy settings are blocking it.  
If you are blocking Java, ActiveX, or scripts, the site  
might be using one of these methods to retrieve the  
information. Sometimes when Web servers do not get the  
information from the browser, they use the last piece of  
browser information that they received instead. You  
might see the information from the last person who  
viewed the site.  
Privacy Control filters cookies by removing them from  
the responses your computer sends to Web sites. Some  
sites display information about your browser by using  
JavaScripts that run within the browser and do not  
communicate with the Web site. Since the JavaScript  
runs entirely locally, the Web site does not have access to  
that information.  
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62 Frequently asked questions  
Troubleshoot Norton AntiSpam  
Troubleshoot Norton AntiSpam  
Check here for possible solutions to issues that might  
arise with Norton AntiSpam.  
Why do I still receive spam?  
Several factors make it difficult to completely eliminate  
spam. For example, different people will consider  
different classes of email messages to be unwelcome or  
intrusive. Some, for instance, do not want to receive  
anything they have not specifically requested. Others are  
glad to receive items regarding their interests or  
profession even if they have not specifically requested  
them.  
Also, for every new method that is developed to control  
spam, there are numerous spammers trying to develop  
ways to circumvent it. This on-going contest of wills and  
skills is one reason Symantec maintains up-to-date spam  
definitions.  
Finally, not all unwanted messages are unauthorized.  
Some companies require you to accept email messages in  
exchange for certain services. Many users do not  
understand that in doing so they are agreeing to, in  
effect, accept spam.  
How will email messages from addresses on my  
Blocked list be handled?  
Norton AntiSpam moves email messages from these  
addresses to the Norton AntiSpam folder and marks  
them in the subject line as spam.  
What if I mistakenly put an address on the  
Blocked list?  
The only result will be that you will not see any email  
messages from this address in your main list. But if you  
periodically review the contents of your spam folder, you  
will be able to retrieve any email messages from that  
address and then correct the entry in your list.  
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Frequently asked questions 63  
Troubleshoot Norton AntiSpam  
Why did an email message someone sent me  
never arrive?  
Some legitimate email messages may contain elements  
that are characteristic of spam messages. This may have  
caused Norton AntiSpam to incorrectly identify the  
message as spam. Depending upon the filters you have  
created in your email program, the message may be in  
your spam or trash folder.  
To avoid losing email messages from this person, add  
them to your Allowed list.  
Does Norton AntiSpam check for email-borne  
viruses?  
Norton AntiSpam does not check for viruses. To scan  
incoming email messages for viruses, you must install  
Norton AntiVirus.  
Why does so much spam include clusters of  
meaningless characters?  
These and other unusual elements in spam are intended  
to confuse spam filters that look for keywords.  
How do I keep my spam protection updated?  
To some degree, Norton AntiSpam updates itself by  
learning from your outgoing email messages and other  
data. However, to receive up-to-date copies of Symantec  
spam definitions, you must subscribe to this service. You  
can then choose to have these definitions updated  
automatically.  
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64 Frequently asked questions  
Troubleshoot Norton AntiSpam  
Why do I need a subscription to spam  
definitions?  
Though the product is self-training, local spam  
definitions are developed only by the criteria you input  
and from the sample of email messages you process.  
Symantec spam definitions are developed from a much  
larger set of information and can prevent you from  
seeing many of the more common types of spam.  
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Frequently asked questions 65  
Troubleshoot Ad Blocking  
Troubleshoot Ad Blocking  
Check here for possible solutions to issues that might  
arise with Ad Blocking.  
Does Ad Blocking block all advertising on the  
current page?  
Ads that are integrated with standard content—for  
instance text statements—will not be blocked.  
Will Pop-up Window Blocking block all pop-ups  
or only pop-up ads?  
Ad Blocking blocks all pop-ups that are started  
automatically during a Web page load. If a site uses pop-  
ups for special alerts or additional information, you  
might want to disable Pop-up Window Blocking while  
viewing that site.  
Are there security issues associated with  
advertisements?  
While clicking on an ad should only display more  
information or direct you to another site, some  
advertisers will use ads to entice you into installing new  
functionality on your system. These may range from  
adding new menus to installing spyware. You should be  
especially wary of ads that invite you to install novelty  
cursors or other entertaining add-ons. These frequently  
include user agreements that require you to allow  
companies to track your browsing or to provide them  
with personal information, among other things. Such  
clauses are typically hidden deep in the text where many  
users will not bother to read them.  
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66 Frequently asked questions  
Troubleshoot LiveUpdate  
Troubleshoot LiveUpdate  
Check here for possible solutions to issues that might  
arise with LiveUpdate.  
What if I can’t use LiveUpdate?  
When new updates become available, Symantec posts  
them on the Symantec Web site. If you can’t run  
LiveUpdate, you can obtain new updates from the  
Symantec Web site.  
To obtain updates from the Symantec Web site  
1
On the Internet, go to securityresponse.symantec.com  
2
Follow the links to obtain the type of update that you  
need.  
What if I run LiveUpdate on an internal network?  
If you run LiveUpdate on a computer that is connected to  
a network that is behind a company firewall, your  
network administrator might set up an internal  
LiveUpdate server on the network. LiveUpdate should  
find this location automatically.  
If you have trouble connecting to an internal LiveUpdate  
server, contact your network administrator.  
Why is Automatic LiveUpdate having problems  
connecting?  
Automatic LiveUpdate does not recognize proxy settings  
that are configured in the Internet Options Control Panel.  
To ensure that your proxy settings are used by Automatic  
LiveUpdate, you must configure them in the Symantec  
LiveUpdate Control Panel.  
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Service and support  
solutions  
The Service & Support Web site at  
products. Customer Service helps with nontechnical  
issues such as orders, upgrades, replacements, and  
rebates. Technical Support helps with technical issues  
such as installing, configuring, or troubleshooting  
Symantec products.  
Methods of technical support and customer service can  
vary by region. For information on support offerings in  
your region, check the appropriate Web site listed in the  
sections that follow.  
If you received this product when you purchased your  
computer, your computer manufacturer may be  
responsible for providing your support.  
Customer service  
The Service & Support Web site at  
1
1
1
1
1
1
1
Subscribe to Symantec newsletters.  
Locate resellers and consultants in your area.  
Update your product registration.  
Find out about orders, returns, or a rebate status.  
Access Customer Service FAQs.  
Post a question to a Customer Service representative.  
Obtain product information, literature, or trialware.  
For upgrade orders, visit the Symantec Store at:  
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68 Service and support solutions  
Technical support  
Technical support  
Symantec offers two technical support options for help  
with installing, configuring, or troubleshooting Symantec  
products:  
1
Online Service and Support  
Connect to the Symantec Service & Support Web site  
and then select your product and version. You can  
access hot topics, Knowledge Base articles, tutorials,  
contact options, and more. You can also post a  
question to an online Technical Support  
representative.  
1
PriorityCare telephone support  
This fee-based (in most areas) telephone support is  
available to all registered customers. Find the phone  
number for your product at the Service & Support  
Web site. You’ll be led through the online options  
first, and then to the telephone contact options.  
Support for old and discontinued versions  
When Symantec announces that a product will no longer  
be marketed or sold, telephone support is discontinued  
60 days later. Technical information may still be  
available through the Service & Support Web site at:  
Subscription policy  
If your Symantec product includes virus, firewall, or Web  
content protection, you may be entitled to receive  
updates via LiveUpdate. Subscription length varies by  
Symantec product.  
After your initial subscription ends, you must renew it  
before you can update your virus, firewall, or Web  
content protection. Without these updates, you will be  
vulnerable to attacks.  
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Service and support solutions 69  
Worldwide service and support  
When you run LiveUpdate near the end of your  
subscription period, you are prompted to subscribe for a  
nominal charge. Simply follow the instructions on the  
screen.  
Worldwide service and support  
Technical support and customer service solutions vary  
by country. For Symantec and International Partner  
locations outside of the United States, contact one of the  
service and support offices listed below, or connect to  
under Global Service and Support.  
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70 Service and support solutions  
Worldwide service and support  
Service and support offices  
North America  
Symantec Corporation  
555 International Way  
Springfield, OR 97477  
U.S.A.  
Australia and New Zealand  
Symantec Australia  
Level 2, 1 Julius Avenue  
North Ryde, NSW 2113  
Sydney  
+61 (2) 8879-1000  
Fax: +61 (2) 8879-1001  
Australia  
Europe, Middle East, and Africa  
Symantec Authorized Service Center http://www.symantec.com/region/reg_eu/  
Postbus 1029  
+353 (1) 811 8032  
3600 BA Maarssen  
The Netherlands  
Latin America  
Symantec Brasil  
Market Place Tower  
Av. Dr. Chucri Zaidan, 920  
12° andar  
São Paulo - SP  
CEP: 04583-904  
Brasil, SA  
Portuguese:  
Spanish:  
Brazil: +55 (11) 5189-6300  
Mexico: +52 55 5322 3681 (Mexico DF)  
01 800 711 8443 (Interior)  
July 20, 2004  
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Index  
browser information 61  
A
activate  
and register 15  
software 15  
activation  
C
phone 34  
CD-ROM drive, starting from 46  
checking for version number 49  
Configuration Wizard  
features 15  
using 15  
Cookie Blocking, troubleshooting 58  
cookies 58  
problems 33  
procedure 33  
active content, troubleshooting 58  
ActiveX controls 58  
Ad Blocking, troubleshooting 65  
Adobe Reader  
installing 18  
using to view PDF 18  
Alert Assistant 22  
Automatic LiveUpdate and proxy  
settings 66  
D
disabling  
Auto-Protect  
security protection 35  
Windows XP firewall 11  
displaying the Norton AntiVirus  
toolbar 30  
downloading protection from  
Symantec Web site 66  
description 37  
failure to load on startup 51  
functions 23  
turn off 37  
turn on 37  
B
E
blocking  
email  
browser information 61  
cookies 58  
protection 23  
supported clients 8  
Emergency Disks  
creating 47  
Bloodhound technology,  
description 24  
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72 Index  
Emergency Disks (continued)  
using 48  
emergency recovery procedures 41  
instant messenger  
Internet  
F
features  
about 22  
Intrusion Detection 22  
ad blocking 27  
automatic update 26  
Configuration Wizard 15  
email filtering 25  
main window 31  
security protection 22  
virus and threat protection 23  
file extensions  
J
L
LiveUpdate button, main window 31  
about 43  
unusual 52  
firewall  
features 31  
LiveUpdate button 31  
and LiveUpdate 66  
and network 66  
troubleshooting 58  
Windows XP 11  
firewall rules  
for FTP servers 57  
for Web servers 56  
folders and NetBIOS 60  
FTP servers 57  
internal LiveUpdate server 66  
troubleshooting 60  
using LiveUpdate 66  
Norton AntiSpam  
H
Help  
ad blocking features 27  
Allowed and Blocked lists 25  
pop-up blocking features 27  
spam blocking features 25  
troubleshooting 62  
online 17  
window and dialog box 18  
Help & Support menu 31  
I
Norton QuickScan 24  
infected files  
cannot repair 53  
reinfected 52  
installing 12  
components 14  
O
online  
Help 17  
Virus Encyclopedia 44  
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operating systems 5  
Options button, main window 31  
S
security protection, turning off 35  
P
Parental Control 22  
password protection 24  
options 22  
Personal Firewall  
Service and Support 67  
starting  
about 22  
troubleshooting rules 58  
phone activation 34  
Pop-up Window Blocking  
about 27  
troubleshooting 65  
ports, determining active HTTP 55  
post-install tasks 15  
Privacy Control 22  
problems  
Auto-Protect failure to load 51  
from the CD-ROM drive 46  
spam blocking 39  
your Symantec product 29  
Symantec Web sites 19, 66  
activation 33  
troubleshooting Ad Blocking 65  
troubleshooting LiveUpdate 66  
troubleshooting Norton  
AntiSpam 62  
troubleshooting security  
protection 55  
troubleshooting virus and threat  
protection 51  
T
expanded detection 23  
how Norton AntiVirus detects 23  
toolbar, displaying Norton AntiVirus  
from 30  
Trojan horses transmitted over a  
network 52  
proxy servers 55  
R
registering your software 15  
removing  
troubleshooting  
other antivirus programs 11  
previous copies of your Symantec  
product 11  
activation 33  
ActiveX and Java 58  
Ad Blocking 65  
browser information 61  
cable modem connections 60  
Cookie Blocking 58  
firewall rules 58  
repairing viruses 23  
required computer configuration 5  
restarting  
after installation 13  
Windows in safe mode 51  
LiveUpdate 66  
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74 Index  
troubleshooting (continued)  
networks 60  
requirements 6  
Norton AntiSpam 62  
printing 60  
Web sites 58  
Windows Me system requirements 6  
Windows XP system requirements 6  
U
uninstalling 50  
other antivirus programs 11  
previous copies of your Symantec  
product 11  
unknown viruses 24  
updating  
from Symantec Web site 66  
protection 66  
User’s Guide PDF  
on CD 18  
opening 18  
V
version number, checking 49  
virtual private network (VPN) 10  
Virus Encyclopedia 19  
virus protection updates 23  
viruses  
automatic protection 23  
descriptions 23  
looking up on the Symantec Web  
site 44  
unknown 24  
viewing descriptions 44  
VPN (virtual private network) 10  
W
Web assistant 22  
Web servers 56  
Web sites 19, 49, 66  
Windows  
operating systems 5  
safe mode 51  
system tray icon 35, 38  
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SYMANTEC SOFTWARE LICENSE AGREEMENT  
Norton Internet Security  
IMPORTANT: PLEASE READ THE TERMS AND  
CONDITIONS OF THIS LICENSE AGREEMENT  
CAREFULLY BEFORE USING THE SOFTWARE.  
SYMANTEC CORPORATION AND/OR ITS  
SUBSIDIARIES (“SYMANTEC”) IS WILLING TO  
LICENSE THE SOFTWARE TO YOU AS THE  
INDIVIDUAL, THE COMPANY, OR THE LEGAL  
ENTITY THAT WILL BE UTILIZING THE  
SOFTWARE (REFERENCED BELOW AS “YOU”  
OR “YOUR”) ONLY ON THE CONDITION THAT  
YOU ACCEPT ALL OF THE TERMS OF THIS  
LICENSE AGREEMENT. THIS IS A LEGAL AND  
ENFORCEABLE CONTRACT BETWEEN YOU  
AND SYMANTEC. BY OPENING THIS  
disk of Your computer and retain the original  
for archival purposes;  
C. use the Software on a network, provided that  
You have a licensed copy of the Software for  
each computer that can access the Software  
over that network;  
D. after written notice to Symantec, transfer the  
Software on a permanent basis to another  
person or entity, provided that You retain no  
copies of the Software and the transferee agrees  
to the terms of this license; and  
E. use the Software in accordance with any  
additional permitted uses set forth below.  
PACKAGE, BREAKING THE SEAL, CLICKING  
THE “ACCEPT” OR “YES” BUTTON OR  
You may not:  
A. copy the printed documentation that  
accompanies the Software;  
OTHERWISE INDICATING ASSENT  
ELECTRONICALLY, OR LOADING THE  
SOFTWARE, YOU AGREE TO THE TERMS AND  
CONDITIONS OF THIS AGREEMENT. IF YOU  
DO NOT AGREE TO THESE TERMS AND  
CONDITIONS, CLICK THE “I DO NOT ACCEPT”  
OR “NO” BUTTON OR OTHERWISE INDICATE  
REFUSAL, MAKE NO FURTHER USE OF THE  
SOFTWARE, AND CONTACT SYMANTEC  
CUSTOMER SERVICE FOR INFORMATION ON  
HOW TO OBTAIN A REFUND OF THE MONEY  
YOU PAID FOR THE SOFTWARE (LESS  
SHIPPING, HANDLING, AND ANY  
B. sublicense, rent, or lease any portion of the  
Software; reverse engineer, decompile,  
disassemble, modify, translate, make any  
attempt to discover the source code of the  
Software, or create derivative works from the  
Software;  
C. use the Software as part of a facility  
management, timesharing, service provider, or  
service bureau arrangement;  
D. use a previous version or copy of the  
Software after You have received and installed  
a disk replacement set or an upgraded version.  
Upon upgrading the Software, all copies of the  
prior version must be destroyed;  
E. use a later version of the Software than is  
provided herewith unless You have purchased  
upgrade insurance or have otherwise  
separately acquired the right to use such later  
version;  
F. use, if You received the software distributed  
on media containing multiple Symantec  
products, any Symantec software on the media  
for which You have not received a permission  
in a License Module;  
G. use the Software in any manner not  
authorized by this license; nor  
H. use the Software in any manner that  
contradicts any additional restrictions set forth  
below.  
APPLICABLE TAXES EXCEPT IN CERTAIN  
STATES AND COUNTRIES WHERE SHIPPING,  
HANDLING, AND TAXES ARE REFUNDABLE)  
AT ANY TIME DURING THE SIXTY (60) DAY  
PERIOD FOLLOWING THE DATE OF  
PURCHASE.  
1. License:  
The software and documentation that  
accompanies this license (collectively the  
“Software”) is the property of Symantec, or its  
licensors, and is protected by copyright law.  
While Symantec continues to own the Software,  
You will have certain rights to use the Software  
after Your acceptance of this license. This  
license governs any releases, revisions, or  
enhancements to the Software that Symantec  
may furnish to You. Except as may be modified  
by a Symantec license certificate, license  
coupon, or license key (each a “License  
Module”) that accompanies, precedes, or  
follows this license, Your rights and obligations  
with respect to the use of this Software are as  
follows.  
2. Content Updates:  
Certain Software utilize content that is updated  
from time to time (including but not limited to  
the following Software: antivirus software  
utilize updated virus definitions; content  
filtering software utilize updated URL lists;  
some firewall software utilize updated firewall  
rules; and vulnerability assessment products  
utilize updated vulnerability data; these  
You may:  
A. use one copy of the Software on a single  
computer. If a License Module accompanies,  
precedes, or follows this license, You may make  
the number of copies of the Software licensed to  
You by Symantec as provided in Your License  
Module. Your License Module shall constitute  
proof of Your right to make such copies;  
updates are collectively referred to as “Content  
Updates”). You shall have the right to obtain  
Content Updates for any period for which You  
have purchased maintenance, except for those  
Content Updates that Symantec elects to make  
available by separate paid subscription, or for  
any period for which You have otherwise  
separately acquired the right to obtain Content  
B. make one copy of the Software for archival  
purposes, or copy the Software onto the hard  
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Updates. Symantec reserves the right to  
designate specified Content Updates as  
requiring purchase of a separate subscription at  
any time and without notice to You; provided,  
however, that if You purchase maintenance  
hereunder that includes particular Content  
Updates on the date of purchase, You will not  
have to pay an additional fee to continue  
receiving such Content Updates through the  
term of such maintenance even if Symantec  
designates such Content Updates as requiring  
separate purchase. This License does not  
otherwise permit the licensee to obtain and use  
Content Updates.  
will be that Symantec will, at its option, replace  
any defective media returned to Symantec  
within the warranty period or refund the money  
You paid for the Software. Symantec does not  
warrant that the Software will meet Your  
requirements or that operation of the Software  
will be uninterrupted or that the Software will  
be error-free.  
TO THE MAXIMUM EXTENT PERMITTED BY  
APPLICABLE LAW, THE ABOVE WARRANTY IS  
EXCLUSIVE AND IN LIEU OF ALL OTHER  
WARRANTIES, WHETHER EXPRESS OR  
IMPLIED, INCLUDING THE IMPLIED  
WARRANTIES OF MERCHANTABILITY,  
FITNESS FOR A PARTICULAR PURPOSE, AND  
NONINFRINGEMENT OF INTELLECTUAL  
PROPERTY RIGHTS. THIS WARRANTY GIVES  
YOU SPECIFIC LEGAL RIGHTS. YOU MAY  
HAVE OTHER RIGHTS, WHICH VARY FROM  
STATE TO STATE AND COUNTRY TO  
COUNTRY.  
3. Product Installation and  
Required Activation:  
There are technological measures in this  
Software that are designed to prevent  
unlicensed or illegal use of the Software. You  
agree that Symantec may use these measures  
to protect Symantec against software piracy.  
This Software may contain enforcement  
technology that limits the ability to install and  
uninstall the Software on a computer to not  
more than a finite number of times for a finite  
number of computers. This License and the  
Software containing enforcement technology  
require activation as further set forth in the  
documentation. The Software will only operate  
for a finite period of time prior to Software  
activation by You. During activation, You will  
provide Your unique product key  
6. Disclaimer of Damages:  
SOME STATES AND COUNTRIES, INCLUDING  
MEMBER COUNTRIES OF THE EUROPEAN  
ECONOMIC AREA, DO NOT ALLOW THE  
LIMITATION OR EXCLUSION OF LIABILITY  
FOR INCIDENTAL OR CONSEQUENTIAL  
DAMAGES, SO THE BELOW LIMITATION OR  
EXCLUSION MAY NOT APPLY TO YOU.  
TO THE MAXIMUM EXTENT PERMITTED BY  
APPLICABLE LAW AND REGARDLESS OF  
WHETHER ANY REMEDY SET FORTH HEREIN  
FAILS OF ITS ESSENTIAL PURPOSE, IN NO  
EVENT WILL SYMANTEC OR ITS LICENSORS  
BE LIABLE TO YOU FOR ANY SPECIAL,  
CONSEQUENTIAL, INDIRECT, OR SIMILAR  
DAMAGES, INCLUDING ANY LOST PROFITS  
OR LOST DATA ARISING OUT OF THE USE OR  
INABILITY TO USE THE SOFTWARE EVEN IF  
SYMANTEC HAS BEEN ADVISED OF THE  
POSSIBILITY OF SUCH DAMAGES.  
IN NO CASE SHALL SYMANTEC’S OR ITS  
LICENSORS’ LIABILITY EXCEED THE  
PURCHASE PRICE FOR THE SOFTWARE. The  
disclaimers and limitations set forth above will  
apply regardless of whether You accept the  
Software.  
accompanying the Software and computer  
configuration in the form of an alphanumeric  
code over the Internet to verify the authenticity  
of the Software. If You do not complete the  
activation within the finite period of time set  
forth in the documentation, or as prompted by  
the Software, the Software will cease to function  
until activation is complete, which will restore  
Software functionality. In the event that You are  
not able to activate the Software over the  
Internet, or through any other method specified  
during the activation process, You may contact  
Symantec Customer Support using the  
information provided by Symantec during  
activation, or as may be set forth in the  
documentation.  
7. U.S. Government Restricted  
Rights:  
4. Sixty (60) Day Money Back  
Guarantee:  
RESTRICTED RIGHTS LEGEND. All Symantec  
products and documentation are commercial in  
nature. The software and software  
If You are the original licensee of this copy of  
the Software and are not completely satisfied  
with it for any reason, please contact Symantec  
Customer Service for a refund of the money You  
paid for the Software (less shipping, handling,  
and any applicable taxes except in certain  
states and countries where shipping, handling  
and taxes are refundable) at any time during  
the sixty (60) day period following the date of  
purchase.  
documentation are “Commercial Items,” as that  
term is defined in 48 C.F.R. section 2.101,  
consisting of “Commercial Computer Software”  
and “Commercial Computer Software  
Documentation,” as such terms are defined in  
48 C.F.R. section 252.227-7014(a)(5) and 48  
C.F.R. section 252.227-7014(a)(1), and used in  
48 C.F.R. section 12.212 and 48 C.F.R. section  
227.7202, as applicable. Consistent with 48  
C.F.R. section 12.212, 48 C.F.R. section  
252.227-7015, 48 C.F.R. section 227.7202  
through 227.7202-4, 48 C.F.R. section 52.227-  
14, and other relevant sections of the Code of  
Federal Regulations, as applicable, Symantec's  
computer software and computer software  
documentation are licensed to United States  
5. Limited Warranty:  
Symantec warrants that the media on which the  
Software is distributed will be free from defects  
for a period of sixty (60) days from the date of  
delivery of the Software to You. Your sole  
remedy in the event of a breach of this warranty  
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Government end users with only those rights as  
granted to all other end users, according to the  
terms and conditions contained in this license  
agreement. Manufacturer is Symantec  
Corporation, 20330 Stevens Creek Blvd.,  
Cupertino, CA 95014.  
U.S.A., (ii) Symantec Authorized Service  
Center, Postbus 1029, 3600 BA Maarssen, The  
Netherlands, or (iii) Symantec Customer  
Service, 1 Julius Ave, North Ryde, NSW 2113,  
Australia.  
10. Additional Uses and  
Restrictions:  
A. In the event this Software contains the  
Norton Security Center component, any  
disclaimer of damages herein shall apply to  
such component.  
8. Export Regulation:  
Certain Symantec products are subject to  
export controls by the U.S. Department of  
Commerce (DOC), under the Export  
Administration Regulations (EAR) (see  
strictly prohibited. You agree to comply with  
the requirements of the EAR and all applicable  
international, national, state, regional and local  
laws, and regulations, including any applicable  
import and use restrictions. Symantec products  
are currently prohibited for export or re-export  
to Cuba, North Korea, Iran, Iraq, Libya, Syria  
and Sudan or to any country subject to  
applicable trade sanctions. You agree not to  
export, or re-export, directly or indirectly, any  
product to any country outlined in the EAR, nor  
to any person or entity on the DOC Denied  
Persons, Entities and Unverified Lists, the U.S.  
Department of State’s Debarred List, or on the  
U.S. Department of Treasury's lists of Specially  
Designated Nationals, Specially Designated  
Narcotics Traffickers, or Specially Designated  
Terrorists. Furthermore, You agree not to  
export, or re-export, Symantec products to any  
military entity not approved under the EAR, or  
to any other entity for any military purpose, nor  
will You sell any Symantec product for use in  
connection with chemical, biological, or nuclear  
weapons or missiles capable of delivering such  
weapons.  
9. General:  
If You are located in North America or Latin  
America, this Agreement will be governed by  
the laws of the State of California, United States  
of America. Otherwise, this Agreement will be  
governed by the laws of England and Wales.  
This Agreement and any related License  
Module is the entire agreement between You  
and Symantec relating to the Software and: (i)  
supersedes all prior or contemporaneous oral or  
written communications, proposals, and  
representations with respect to its subject  
matter; and (ii) prevails over any conflicting or  
additional terms of any quote, order,  
acknowledgment, or similar communications  
between the parties. This Agreement shall  
terminate upon Your breach of any term  
contained herein and You shall cease use of and  
destroy all copies of the Software. The  
disclaimers of warranties and damages and  
limitations on liability shall survive  
termination. Software and documentation is  
delivered Ex Works California, U.S.A. or Dublin,  
Ireland respectively (ICC INCOTERMS 2000).  
This Agreement may only be modified by a  
License Module that accompanies this license  
or by a written document that has been signed  
by both You and Symantec. Should You have  
any questions concerning this Agreement, or if  
You desire to contact Symantec for any reason,  
please write to: (i) Symantec Customer Service,  
555 International Way, Springfield, OR 97477,  
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