Talkswitch Telephone TS 100 User Manual

Owners  
Instruction Manual  
TalkSwitch TS-100  
Multi-Feature Telephone  
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Table of Contents  
Telephone Part Identification.................................................. iii  
Telephone Display Iddentification ..........................................iv  
Important Safety Instructions .................................................... v  
Telephone Usage .......................................................................... 1  
Telephone Features .................................................................... 4  
Using The Telephone With TalkSwitch.................................... 8  
Customizing The Telephone for Talkswitch ......................... 10  
Caller ID Features ...................................................................... 11  
Telephone Service Problems .................................................. 16  
Maintenance Information ......................................................... 16  
Telephone Repair ....................................................................... 16  
Troubleshooting .......................................................................... 17  
FCC Information.......................................................................... 18  
Limited Warranty........................................................................ 19  
Additional support marterials can be found at  
www.talkswitch.com/ support  
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ii  
Telephone Part Identification  
7
8
9
10 11 12 13  
14 15  
16  
17  
18  
27  
28  
1
2
3
4
5
6
19  
20  
21  
22  
23  
24  
25  
29  
30  
31  
26  
32  
33  
34  
35 36 37  
38 39  
20 Options Button  
21 Transfer  
1
Handset Hook  
Store Button  
Volume Button  
Mute Button  
2
3
4
5
6
7
8
9
22 Cancel Transfer  
23 Conference  
Memory Dial Button  
Handset Cord Jack  
Line Cord Jack  
Data Cord Jack  
Hook Switch  
24 Do not Disturb  
25 Voicemail  
26 5 Auto Memory Buttons  
27 Tone / Pulse Switch  
28 Ringer Volume Switch  
29 Speakerphone Volume  
30 2.5mm Headset Jack  
31 Headset On/Off Switch  
32 RJ-Type Headset Jack  
33 Microphone  
10 Delete Button  
11 Review Up/Down Buttons  
12 LCD Display  
13 Menu Button  
14 Green Message /  
Extension In Use LED  
34 HoldLED  
15 Red New Call LED  
16 Dial Button  
35 Hold Button  
36 Speakerphone/Headset LED  
37 Speakerphone/Headset Button  
38 Redial Button  
17 PBX 24/90V Message LED  
18 Multi-Angle Display  
19 Hold/Flash Button  
39 Pause Button  
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iii  
Telephone Display Identification  
1
2
3
4
5
7
1 &  
2
6
8
9
7
1
2
Extension In Use icon. This icon displays, along with the MESSAGE LED  
whenever any phone is using the phone line.  
Voice Mail Message Waiting. When using Central Office or TalkSwitch  
Voice Mail, this icon displays and the MESSAGE LED illuminates when a  
new message is waiting.  
3
4
Current Time  
CW displays when you receive a call on the same line you are currently  
using (Call Waiting)  
5
6
Current Date  
Call # displays when viewing Caller ID. This shows the order of the  
data you are viewing.  
7
NEW displays and the NEW CALL LED illuminates when new Caller ID  
data is received. To clear this icon and turn off the NEW CALL LED, you  
need to review the Caller ID information.  
8
9
Phone number data of incoming and outgoing calls.  
Alpha/numeric data. Displays Caller ID names, phone status, and line  
status.  
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iv  
Important Safety Instructions  
Always follow basic safety precautions when using your telephone equipment to  
reduce the risk of fire, electrical shock, and injury.  
1. Read and understand all instructions in the Owner’s Instruction Manual.  
2. Read all warnings and follow all instructions marked on the product.  
3. Unplug this product from the wall outlet before cleaning. Use a damp cloth  
for cleaning. Do not use liquid or aerosol cleaners.  
4. Do not use the telephone near water. For example, do not use near a bathtub,  
wash bowl, kitchen sink, laundry tub, swimming pool, or in a wet basement.  
5. Do not place this product on an unstable cart or stand. The product may fall  
causing serious damage to the product.  
6. Use only the type power source indicated on the label. If you are not sure of  
the type power supply to your home, consult your dealer or local power company.  
7. Do not place any objects on the telephone line cord. Do not locate the telephone  
where the line cord will be walked on.  
8. Do not block or cover ventilation slots and openings in the bottom of the  
telephone. The openings should never be blocked by placing the telephone on a bed,  
sofa, rug, or other similar surfaces. The telephone should never be placed near or  
over a radiator or heat register. The telephone should never be placed in a built-in  
installation unless proper ventilation is provided.  
9. Never spill liquid on the telephone or push objects of any kind through  
ventilation slots. Liquid or objects may touch dangerous voltage points or short out  
parts that could result in a risk of fire or electrical shock.  
10. Do not disassemble this product. Opening or removing covers may expose you  
to dangerous voltages or other risks. Incorrect reassembly can cause electrical  
shock when the product is subsequently used.  
11. Do not overload outlets and extension cords. Some telephones require AC  
power from an outlet. Overloading the outlets can result in the risk of fire or electric  
shock.  
12. Avoid using a telephone during a local thunderstorm. There may be a remote  
risk of electrical shock from lightning.  
13. Do not use a telephone to report a gas leak in the vicinity of the leak.  
14. Unplug the telephone from the wall outlet and refer servicing to qualified  
service personnel under the following conditions:  
• When the line cord is frayed or plugs damaged.  
• If liquid has been spilled into the telephone.  
• If the telephone has been exposed to rain or water.  
• If the telephone does not operate properly by following the operating instructions.  
(Adjust only those controls covered by the operating instructions. Improper  
adjustment of other controls may result in damage and will often require extensive  
work by a qualified technician to restore the product to normal operation.)  
• If the telephone has been dropped or the housing damaged.  
• If the telephone exhibits distinct change in performance  
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v
Telephone Usage  
INSTALLATION  
1. Connect the adapter. Plug the large part of the adapter into the wall outlet and the  
adapter tip to the jack at the rear side of unit. (Use only 9V DC. 200mA, center positive  
Class 2 adapter.)  
2. Connect the telephone line cord.  
a. To connect to TalkSwitch  
• Use the new line cord to connect the LINE jack of your new caller ID phone to  
the modular wall jack associated with your TalkSwitch extension.  
b. To connect to a phone line.  
• Use the existing line cord supplied to connect the LINE jack of your answering  
machine to the wall modular line jack.  
• Use the new line cord supplied to connect the telephone’s jack of your new  
Caller ID phone to the PHONE jack of your answering machine.  
• Set your answering machine to answer the phone after 2 or more rings.  
3. Follow the procedure “Unit Setup” to set up your unit.  
4. Place the unit on a flat table or mount it on a wall. If you desire to place it on a wall, use  
the wall mount bracket and short line cord supplied to accomplish the wall mounting.  
24/ 90V MESSAGE WAITING LAMP  
If your phone is installed behind a different PBX than TalkSwitch, you will need to set the  
MW switch in order to receive the Message Waiting indication.  
TalkSwitch uses FSK Message Waiting Indicator. This light in the upper right  
corner is not used for FSK Message Waiting Indicator. The green ‘Message’  
indicator above the Caller ID display will light when new messages are left in  
your voice mailbox.  
1. To use with a different PBX, remove the directory cover by moving the holding clip up,  
and pulling the clear cover up.  
2. Once the directory cover is removed, locate the switch below the holding clip.  
3. For 90V PBX Message Waiting Indication, move the switch to the position marked  
“90V”. For 24V PBX Message Waiting Indication, move the switch to the position  
marked “24V”. If connecting directly to telephone lines, move the switch to the center  
“OFF” position. (See following page)  
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1
Telephone Usage  
4. Replace and secure the directory cover by placing the directory cover on and moving  
the holding clip down.  
Warning: Setting this switch in a position other than OFF can cause this  
phone to function incorrectly. When enabled, this feature is  
for certain PBX systems, and not meant for direct Central  
Office (CO) interface. If connecting to TalkSwitch or CO  
telephone lines, make sure this switch is set to OFF.  
WALL MOUNT INSTRUCTIONS  
1. Install wall mount bracket in wall mount position and route cords as shown in diagram  
below.  
2. Connect the adapter and the line cord. See Steps 2 & 3 on preceding page for specific  
instructions.  
3. Push out the handset hook and reattach in opposite direction for the wall mount  
position, plug the coiled cord into the handset, and then plug the other end of the cord  
into the case.  
4. Place the handset on the base.  
1
2
AC POWER  
ADAPTER  
Wall Jack  
Desk  
Wall  
Wall Mounting Bracket Positions  
Wall Jack Mounting Views  
4
3
Desk top position  
Handset Hook  
Wall mount position  
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2
Telephone Usage  
FACTORY PRESETS  
The following table shows you the factory settings for your unit:  
Display  
Setting  
Language  
English  
LCD Contrast  
Area Code  
LDSCode  
3
no setting  
1
Access Code  
- <- No Hunt Group selected  
Note: After you have set up the unit completely for the first time, use the  
MENU button to review or reprogram the Language, Contrast, Area  
Code, LDS Code or Access Code.  
SETUP  
After the adapter is connected, the display will show as indicated below for setting  
1. [SET LANGUAGE] appears on the display. Press the REVIEW  
UP ( ) button to select the language. E - English, F - French,  
S - Spanish, and then press the DIAL button to confirm the  
selection.  
E
SET LANGUAGE  
2. When [LCD CONTRAST] appears, press REVIEW UP ( )  
button to set the contrast darker, and then you can press  
REVIEW DOWN ( ) button to set the contrast back to the  
preset.  
2
LCD CONTRAST  
3. When [SET AREA CODE] appears, useREVIEW UP( ) button  
and REVIEW DOWN ( ) button to set your local area code.  
-
-
-
REVIEW UP ( ) button - to change the digit from -. 0 to 9  
REVIEW DOWN ( ) button - to move to the next digit.  
When you are finished setting the local area code, press  
Dial.  
SET AREA CODE  
4. When [SET LDS CODE] appears, press REVIEW UP( )  
button to change the long distance code from -, 0, 1, 2, -9.  
When you are finished, Press DIAL. The display will indicate  
as shown (Stand-By Screen) and be ready to receive incoming  
1
SET LDS CODE  
calls. You have to set the LDS code as 1 when you are in the USA or Canada.  
5. When [SET ACCESS CODE] appears, use REVIEW UP ( ) button and REVIEW DOWN  
( ) button to set your access code. The Code can range from _ to 9. The Access  
Code is used to obtain an outside line when using TalkSwitch (without Direct Line  
Accessenabled and some Centrex applications. This feature can be used with  
Caller ID and Memory Locations. If you do not have Direct Line Accessenabled, then  
set this code to 9.  
6. The time and date are automatically set when a caller ID (CID) number is received.  
The unit will keep the current time accurately, and is updated each time a CID number  
is received.  
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3
Telephone Features  
PULSE AND TONE DIALING  
1. If your telephone line accepts a touch-tone dialing, set the PULSE/TONE switch to  
the Tone position. In order for the phone to function properly with TalkSwitch, this  
switch must be set to Tone. If your telephone line requires a rotary (pulse) dialing,  
set the PULSE/TONE switch to the Pulse position.  
Note: In order for the Caller ID callback to work (see Using the Caller ID  
Function), you must set thePULSE/TONEswitch to the Tone position.  
RECEIVING A PHONE CALL  
1. Be sure the RINGER switch is set to the HI or LOW position.  
2. When the phone rings and the callers information shows on the display window  
(refer to Using the Caller ID Function), lift the handset or press the SPEAKERPHONE  
button and begin your conversation.  
3. Set the Ringer switch to the OFF position when you do not want to be interrupted by  
the phone ringing. Remember to set the ringer switch back to Hi or Low when you  
want to receive calls again.  
PLACING A PHONE CALL  
1. Lift the handset or press the SPEAKERPHONE button and wait for a dial tone.  
2. Dial the telephone number you wish to call. The number will appear on the display  
window.  
SPEAKERPHONE BUTTON  
(AC Adaptor must be used to ensure proper function)  
1. Receiving Incoming Calls  
a. When the phone rings and the callers information shows on the display window  
(refer to Using the Caller ID Function), press and release the Speakerphone  
button and talk normally into the built-in microphone from a distance of 5-6  
inches.  
b. You can adjust the volume of the caller s voice by sliding the VOLUME CONTROL  
on the right side of the phone.  
c. After the conversation has finished, press the SPEAKERPHONE button to hang  
up.  
2. To Make A Call  
a. Press and release the SPEAKERPHONE button.  
b. When you hear a dial tone, dial the number or press the auto memory button just  
as you would on any other push-button telephone. The number will appear on  
the display window.  
c. When your party answers, adjust the sound level of his or her voice by sliding  
the VOLUME CONTROL located on the right side of the phone.  
d. After the conversation has finished, press SPEAKERPHONE to hang up.  
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4
Telephone Features  
DURATION COUNTER  
A built-in counter will start counting from your reference 6 seconds after you lift the  
handset or 6 seconds after you dial a telephone number.  
MUTE BUTTON  
Press MUTE to speak without the person on the phone hearing your conversation. The  
MUTE Indicator will light up and remain lighted until you resume your conversation. To  
resume your conversation, press MUTE. The MUTE indicator will go out and your call  
can continue.  
AUTOMATIC MEMORY  
To Store A Number In Memory:  
1. Press the STORE button, [MEMORY STORING] appears on the display window.  
2. Dial the telephone number (15 digits maximum) to store in memory.  
Note: The memory locations can be chained together to store numbers of  
longer length.  
3. Press STORE again.  
4. Press the desired memory location.  
To store in an auto memory button (located on right-hand side of base) - Press  
1, 2, 3, 4, 5.  
To store in a keypad memory location - Press one of the keypad buttons (l, 2, 3,  
or 0).  
5. Use pull out memory index to write in name and the memory button where it is stored.  
To Dial A Phone Number In Memory  
1. Lift the handset and wait for a dial tone.  
2. Press any memory location.  
To dial an auto memory button (located on right-band side of base) - Press the  
desired auto memory button (1, 2, 3.... or 5).  
To dial a keypad memory location - press the MEM DIAL button first, and then  
the desired keypad button (1, 2, 3.... or 0).  
3. The number will be displayed and dialed automatically.  
VOLUME BUTTON  
A built-in amplifier feature allows you to increase the listening volume in the receiver of  
the handset when speaking with your party. When needed, press the VOLUME button to  
achieve three different levels. The volume will go back to default after you hang up the  
handset.  
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5
Telephone Features  
REDIAL BUTTON  
1. If the number you dialed is busy, or you want to call the last number dialed again, lift  
the handset, or press and release the hookswitch for a new dial tone.  
2. Press REDIAL. The number will appear on the display window.  
3. The last number called (31 digits maximum) will automatically be redialed.  
Note: If you use a hunt group such as 9to get external dialtone first, you  
may encounter problems with dialing out since it takes time for  
TalkSwitch to switch from internal dialtone to external dialtone so  
the 1st digit of the phone number may be missed by the phone  
company.  
PAUSE BUTTON  
The PAUSE button allows you to insert a 3.6-second pause in the dialing sequence. This  
is particularly useful if you are connected to a PABX system where you must dial an  
access code (usually the number 9) to obtain an outside line.  
1. Press the PAUSE button once and release at any point in the dialing sequence where  
a pause is desired.  
2. The PAUSE button can be pressed more than once to create a longer pause.  
HOLD BUTTON  
1. To place a call on hold using TalkSwitch, be sure to use the HOLD/FLASH button  
located at the top right NOT the HOLD button located at the bottom left. The HOLD  
button located at the bottom of the phone should only be used when the phone is not  
connected to a phone system.  
2. To retrieve a caller simply press HOLD/FLASH + 7. If you hung up the phone after  
putting a call on hold, the phone will ring back within 60 seconds. Answer the phone  
and you will be connected to the caller.  
HOLD/ FLASH BUTTON  
This telephone provides a line break signal for putting callers on hold or to transfer calls.  
1. To place a call on hold using TalkSwitch, be sure to use the HOLD/FLASH button  
located at the top right not the HOLD button located at the bottom left. The HOLD  
button located at the bottom of the phone should only be used when the phone is not  
connected to a phone system.  
2. To retrieve a caller simply press HOLD/FLASH + 7. If you hung up the phone after  
putting a call on hold, the phone will ring back within 60 seconds. Answer the phone  
and you will be connected to the caller.  
Flash can also be used when storing numbers in memory locations when Direct Line  
Access has been enabled on Local Extensions connected to TalkSwitch.  
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6
Telephone Features  
HEADSET COMPATIBLE  
This telephone will accept a 2.5mm cell phone-style headset or an RJ-type headset. To  
enable headset mode, move the switch on the right side of the phone (see Page 7 for  
switch location) to the ON position. The SPEAKERPHONE button is used to connect or  
disconnect from a call.  
Note: With the headset switch turned to the ON position, the speakerphone  
feature will be disabled.  
DATA PORT  
This is a connection which is in parallel with the telephone line. It allows the connection  
of a device such as a modem, caller ID, or an answering machine.  
CALL WAITING DISPLAY  
CALL WAITING SYMBOL  
CW  
PM 8:59 9/24CNAELWL# 36  
555-1234  
JACK SMITH  
Call Waiting Caller ID tells you there is another call waiting, and lets you know who the  
caller is before you answer it. The call waiting information will be shown on the units  
display.  
The CALL WAITING (CW) symbol will flash for 16 seconds along with the telephone  
number and name of the person who is on call waiting. If connected to TalkSwitch, press  
the FLASH button twice quickly to put the existing call on hold and answer the new call.  
Note: It is recommended that you do not use Call Waiting in conjunction  
with TalkSwitch as it is impossible for the system to handle a second  
call automatically while the 1st call is being handled by the system.  
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7
Using The Telephone With TalkSwitch  
The TS-100 Phone is designed to work specifically with the complete line of TalkSwitch  
Phone Systems. You may skip this section if you are not using a TalkSwitch in  
conjunction with this phone.  
hold /flash  
Place a caller on hold  
The caller hears music-on-hold and is waiting for  
you to either transfer the call, or pick it back up  
hold /flash  
Take a caller off hold  
You are now re-connected with the caller.  
transfer  
Transfer a caller  
transfer  
Example  
call to extension 114.  
1
1
4
transfers the  
You then have two choices …  
1. Wait for the extension to pick up or  
i) Once the extension picks up the phone  
you may talk to them while the caller is  
still on hold.  
ii) If they want to speak to the caller, you  
hang up your extension, and the caller is  
immediately connected to the other  
extension or,  
iii) If they do not want to speak to the caller,  
or the line was busy, you will need to  
cancel the transfer by pressing  
cancel transfer  
Now you are reconnected to the caller.  
2. Hang up your extension immediately  
The call is transferred to the office  
extension immediately upon hanging up  
the phone.  
Note: If using the phone  
with TalkSwitch it is  
recommended that you  
do NOT use the HOLD  
button on the phone. Use  
the hold /flash instead.  
Under some situations the call may bounce  
back to you. In this case, you will hear  
a stutter ring followed by a long pause.  
Simply pick up the phone and you are  
re-connected to the caller.  
transfer  
Transfer to voicemail?  
*
transfer  
1
1
4
Example  
caller to voicemail to extension 114  
transfers a  
*
Hang up the phone to complete the transfer.  
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Using The Telephone With TalkSwitch  
cancel transfer  
Cancel a Transfer?  
You are now connected with the caller, and any  
transfer you attempted has been aborted.  
Make a Conference Call  
3 Local Extensions  
1. Establish a call with a local extension.  
2. Place local extension on hold.  
3. Call the second local extension.  
4. Connect the three extensions.  
2 Outside / 1 Local Caller  
hold /flash  
conf.  
1. Establish a call with an outside party.  
hold /flash  
2. Place the outside party on hold.  
3. Establish a second call with an outside party.  
4. Connect the three parties.  
conf.  
do not disturb  
Do No Disturb  
Toggles Do Not Disturb Onand Off. A prompt  
will inform you of the new mode settings.  
Retrieve Voicemail  
vmail  
Access to your voice mailbox. We strongly  
recommend that you password protect your  
voice mailbox. You may wish to pre-program  
your voicemail soft-key as each extension will  
have a unique voice mailbox number  
Making Outbound Calls  
Hunt Groups  
Direct Line Access Enabled  
tel #  
9
x
+ tel #  
Call an outside number  
x
x
hold /flash  
hold /flash  
x
x
x
Intercom call to an extension  
Leave a voicemail message  
x
x
x
x
x
x
*
*
x
represents any number on the key pad from 1 to 9  
Note: Voicemail and Do Not Distrub features may need to be reprogrammed  
if you are using Direct Line Access. See the following page for  
details.  
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9
Customizing the Telephone For Talkswitch  
Your TalkSwitch phone has all features automatically programmed for you, however  
there are a few modifications you may like to do to customize the phone for your use.  
Voicemail  
You will need to program the voicemail button for your own voice mailbox. As each  
person's mail box number is different this feature cannot be pre-programmed. Follow  
these steps …  
1. Determine your voice mailbox number. It is usually the same as your extension, and  
is numbered between 111, and 118.  
2. Power on your TalkSwitch Phone by plugging it into the AC power.  
3. Once the phone has powered on, press the following keys  
a.  
b.  
c.  
d.  
e.  
f.  
STORE  
*
*
(or your voice mailbox number)  
1
1
1
STORE  
vmail  
Direct Line Access:  
If you have Direct Line Access enabled for this phone you will need make the following  
changes, otherwise you may skip this section.  
1. You have direct access to outside lines, so there is no need to dial '9' before you dial  
your number.  
3. The 'vmail' button should be re-  
programmed with  
2. The 'do not disturb' button should be  
reprogrammed with  
a.  
STORE  
a.  
b.  
c.  
d.  
e.  
f.  
STORE  
b.  
c.  
d.  
e.  
f.  
hold /flash  
hold /flash  
*
*
*
2
6
(mailbox number)  
1
1
1
STORE  
STORE  
do not disturb  
g.  
vmail  
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10  
Caller ID Features  
MESSAGE LIGHT  
An indicator marked NEW CALL will light up to let you know when there are new calls  
received.  
If you have a TalkSwitch voice mailbox associated to the local extension where this  
phone is connected, another indicator marked MESSAGE will flash to alert you of new  
messages. Dial * * + your extension numberto access messages. If Direct Line Access  
is enabled, you will need to press HOLD/FLASH first.  
The MESSAGE indicator also monitors the units situation. When the phone is in use, the  
MESSAGE indicator will be on continuously. If the indicator is flashing quickly, it means  
the phone is ringing. If it is not ringing and the light is flashing, the unit has experienced a  
power outage. Take the handset off hook then back on hook again to stop the flashing  
light.  
MESSAGE WAITING  
This units MESSAGE WAITING DETECTION is for both FSK and Stutter Tone Systems.  
IF YOUR SERVICE IS FSK (Including TalkSwitch):  
1. If you have a voice mailbox service from the phone company, the MESSAGE indicator  
will flash and [MESSAGE WAITING] will appear on the display for 20 seconds when  
a message waiting signal (on) from the Central Office or TalkSwitch is received.  
2. The MESSAGE indicator will go off and [MSG WAITING OFF] will appear for 20  
seconds if the message waiting off signal is sent from the Central office or TalkSwitch.  
IF YOU ARE IN AN AREA WHERE AN FSK SIGNAL IS NOT AVAILABLE:  
1. This unit will check your line for a stutter dial tone every time you hang up or each time  
a call goes unanswered. The MESSAGE indicator will flash when there is a message  
waiting.  
2. You may experience some delay in seeing the MESSAGE indicator light up even  
though there are messages in your rnail box. This delay is due to regulatory matters  
and does not indicate a problem with the unit.  
This unit may not be activated or deactivated under certain conditions. For example,  
when you retrieve your message from an outside phone (not your own telephone  
number), the MESSAGE indicator may not be canceled when you return home. If you  
experience this situation, pick up the receiver and hang up. The MESSAGE indicator will  
cancel.  
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11  
Caller ID Features  
RECEIVING CALLS  
1. When the telephone is not in use and a new call is received, the display will show the  
NEW symbol, the phone number, the caller s name, and time and date of the call for  
20 seconds. The RPT (repeat) symbol will appear if the call has come in more than  
once.  
REPEAT SYMBOL  
8:59 8/24 CNAELWL# 06  
AM  
RPT 765-555-1234  
NEW SYMBOL  
JOHN SMITH  
8:59 8/24 CALL# 05  
AM  
NEW  
TOTAL CALLS 06  
2. After 20 seconds with no activity, the display will default to the Stand-By screen and  
remain on until another call is received or a button is pressed.  
NEW SYMBOL  
AM 8:59 8/24 NEW 06  
TOTAL CALL 08  
TOTAL NEW CALLS  
REVIEWING CALLS  
1. When the NEW symbol is flashing on the Stand-By screen, you have new incoming  
calls. Next to the NEW symbol is the total number of new calls. Press the REVIEW UP  
( ) or REVIEW DOWN ( ) button to review the incoming stored calls.  
2. The NEW symbol attached to each call will be removed after you review the call.  
3. If the NEW symbol is still flashing when the display goes back to the Stand-By  
screen, there are new calls that you have not yet reviewed.  
4. The reviewed number can be stored into any of the auto memory buttons or keypad  
memory locations by pressing the STORE button first, then one of the memory buttons  
5. When you have reached the end of the call records, the display will indicate [-END  
OF LIST- ] , confirming there are no more calls stored.  
CALL# 00  
- END OF LIST -  
Note: If the telephone number received is more than 10 digits, the unit will  
only store the first 10 digits into memory.  
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12  
Caller ID Features  
DELETING CALLS  
1. To delete an individual call: When reviewing calls, you can delete an individual call by  
pressing the DELETE button once. The display will be erased line by line and the rest  
of the records will be renumbered.  
765-555-1234  
JOHN SMITH  
2. To delete all calls: When reviewing calls, you can delete all calls by pressing and  
holding DELETE for more than 3 seconds. Then [DELETE ALL]will appear. Press  
DELETE to confirm you really want to erase all records. [-NO CALLS-] appears on the  
display to show there are no calls stored in memory.  
8:59 8/24CALL# 06  
AM  
DELETE ALL?  
CALLING BACK FROM THE CALLER ID LIST  
When reviewing received calls, there are two ways to dial the telephone numbers  
shown on the display by pressing DIAL.  
1. With the handset in its cradle (on-hook), press DIAL. [PICKUP PHONE...]will appear  
in the LCD display to ask you to pick up the handset. The number will be dialed after  
you pick up the handset.  
HANDSET SYMBOL  
CALL# 36  
CW  
PM 8:59  
9/24 NEW  
914-655-1234  
PICKUP PHONE...  
2. If you pick up the handset, review the calls, and press DIAL, the displayed number  
will be dialed immediately.  
Note: The HANDSET symbol will light up in the upper left hand corner of  
the LCD display when the handset is picked up.  
If [SET AREA CODE] appears prior to [PICKUP PHONE...]or dialing, it means you have  
not programmed the local area code. Please hang up the telephone and program the area  
code.  
1. If a local call (a telephone number with the same area code as you set) is reviewed  
and its 7-digit number displayed, press DIAL to dial the number displayed.  
2. If a long distance call (a telephone number with a different area code than you set) is  
reviewed and its 10-digit number (3-digit area code + 7-digit telephone number) is  
displayed, press DIAL to dial the number displayed.  
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13  
Caller ID Features  
OPTIONS BUTTON  
The OPTIONS button allows you to change the format of the displayed number The  
available format follows:  
7-digit  
7-digit telephone number.  
10-digit  
11-digit  
3-digit area code + 7-digit telephone number.  
long distance code 1 + 3-digit area code + 7digit telephone number.  
If a local call, and its 7-digit number is displayed:  
Pressing OPTIONS once will change it to a 10-digit format (your area code + 7-digit  
number).  
Pressing OPTIONS twice will change it to an 11-digit number (1 + your area code +  
7-digit telephone number).  
Pressing OPTIONS three times will go back to the original 7-digit telephone number.  
For example: Your area code is 205 and you are reviewing telephone  
number 785-2883. When the desired format of the telephone number  
is reached, press DIAL to dial the displayed number.  
Press Option button twice  
1 + (205) 785-2883  
Press Option button once  
(205) 785-2883  
Original  
785-2883  
PM10:36 8/24 CALL#06  
CALL#  
CALL#  
PM10:36 8/24 NEW 06  
NEW  
PM10:36 8/24 NEW 06  
785 - 2883  
DANIEL WHITE  
120 - 578 - 5288  
205 - 785 - 2883  
DANIEL WHITE  
DANIEL WHITE  
Note: Since the LCD can only display 10 digit telephone numbers, when  
you change the format to 11-digits, only the first 10 digits can be  
seen, but it will dial 11-digits after you press DIAL.  
If a long distance call, and its 10-digit number is displayed,  
Pressing OPTIONS once will change it to an 11-digit number (1+ 3-digit area code +  
7-digit telephone number).  
Pressing OPTIONS twice will remove the 3-digit area code and change to display  
only the 7-digit telephone number.  
Pressing OPTIONS three times will go back to the original 10-digit number.  
For example: your own area code is 205, and you are reviewing telephone  
number 914-656-5756.  
When the desired format of the telephone number is reached, press DIAL to dial the  
displayed number.  
Press Option button twice  
656-5756  
Press Option button once  
1+(914) 656-5756  
Original  
(914) 656-5756  
CALL#  
CALL#  
CALL#  
PM  
PM  
8:29 8/24 NEW 06  
NEW  
8:29 8/24 NEW 06  
PM  
8:29 8/24  
06  
191 - 465 - 6575  
914 - 656 - 5756  
656 - 5756  
SMITH JOHN  
SMITH JOHN  
SMITH JOHN  
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14  
Caller ID Features  
MESSAGE ERROR  
The display indicates [-ERROR-]if your unit receives a call that has an error in the  
transmission or reception.  
CALL#  
PM  
8:59 8/24  
08  
- ERROR -  
NO DATA SENT  
[-NO DATA SENT-] will be displayed if there is no caller ID (CID) number sent from  
the telephone company while ringing.  
12/31  
PM4:34  
-NO DATA -  
PRIVATE CALLS  
If the caller has exercised the option to block his number from being sent, [PRIVATE  
NUMBER] and his name will alternately display on the screen when this information  
is received.  
If the caller has exercised the option to block his name from being sent, [PRIVATE  
NAME] and his telephone number will be displayed on the screen.  
If the caller has exercised the option to block his name and number from being sent,  
then [PRIVATE CALLER] will be displayed on the screen.  
8:59 8/24 CALL# 06  
PM  
7:59 9/24 CALL# 05  
PM  
9:27 9/28 CALL#13  
NEW  
PM  
NEW  
---------------------  
PRIVATE NUMBER...  
785-2541  
PRIVATE NAME  
PRIVATE CALLER  
JOHN SMITH  
UNKNOWN CALLS  
When the telephone company is unable to provide information of the callers  
telephone number, [UNKNOWN NUMBER] and his name will alternately display on  
the screen when this information is received.  
When the telephone company is unable to provide information of the callers name,  
[UNKNOWN NAME] and his telephone number will be displayed on the screen.  
When the telephone company is unable to provide information of the callers name  
and number, [UNKNOWN CALLER] will be displayed on the screen.  
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15  
Telephone Service Problems  
If you have any problems with your telephone equipment service, determine if  
the problem is with your unit or the telephone company lines. BEFORE CALLING THE  
TELEPHONE COMPANY, be aware that they may charge you for a service call if the  
problem is caused by your telephone equipment.  
Maintenance Information  
Treat your telephone equipment with care for trouble-free performance. Avoid  
dropping the handset. Carefully place the handset on-hook after use.  
Avoid putting near heating appliances and devices that generate electrical noise (for  
example, motors and florescent lamps).  
Clean your telephone equipment with a damp cloth. Stains may be removed with  
a mild soap. Do not use liquid or aerosol detergents or cleaning agents.  
Do not expose to direct sunlight or moisture  
Retain the original package in case you need to ship it at a later date.  
Telephone Repair  
DONOTATTEMPTTOREPAIRTHISPRODUCTYOURSELF. CallWaitingCallerIDTelephones  
must be returned to your reseller for repair or replacement.  
You can return your telephone to your reseller for repair or replacement in  
accordance with our LIMITED WARRANTY. If shipped, make sure you obtain a WRA number  
for proper authorization on the repairs.  
Centrepoint Technologies warrants THIS PRODUCT against defects in material and  
workmanship in accordance with our LIMITED WARRANTY. If your telephone is returned  
for repair, include a copy of your sales receipt containing the date-of-purchase. DO NOT  
INCLUDETHEORIGINALSALESRECEIPT.  
If date-of-purchase is not included, the factory date printed on the label on the bottom  
of your telephone will be used as the date-of-purchase. The factory date allows six  
months for distribution and sale of this product.  
If you return your telephone for repair, the warranty period is not extended. The  
original date-of-purchase continues to apply to your warranty.  
RETURN-FOR-REPAIR PACKAGING If you are returning a unit to us for repair, package it  
carefully, preferably in the original carton. Be sure to include your return address, a copy of  
the sales receipt showing date-of-purchase, and a note describing the problem you have  
with your Call Waiting Caller ID Telephone. Shipping must be prepaid. If the telephone is in  
warranty, it will be repaired or replaced, at our option, at no cost to you, and it will be  
returned shipping prepaid.  
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16  
Troubleshooting  
PHONE DOES NOT RING  
1. OFF/LOW/HI ringer switch is set to OFF position  
2. Line cord is disconnected at telephone outlet or at telephone end.  
3. Phone is OFF HOOK. Make certain the hookswitch is depressed when the handset is  
in the cradle.  
4. SPEAKERPHONE indicator is on. Turn off speakerphone.  
NO DIAL TONE  
Wire is disconnected at telephone jack or at wall jack. Test the telephone in a  
different wall jack. If it works, the first jack may be defective.  
HAVE DIAL TONE BUT CANNOT DIAL OUT  
Check if the PULSE/TONE switch is at the correct position.  
REDIAL BUTTON DOES NOT FUNCTION  
The telephone may have been momentarily disconnected from the telephone jack.  
BLANK SCREEN  
Check if the adapter is connected properly  
CALLERS ARE NOT DISPLAYED ON THE SCREEN  
1. Verify that you have subscribed to the appropriate service (Caller ID and Call Waiting  
Caller ID) from your telephone company. If you only subscribed to the Caller ID service  
this unit will not display the call waiting caller ID information.  
2. Check if your answering machine is set to answer the call before 2 rings.  
NO CALLER INFORMATION IS DISPLAYED WHEN HEARING THE  
CALL WAITING AUDIO SOUND  
Verify that you have subscribed to the Call Waiting Caller ID service from your  
telephone company.  
MESSAGE ERROR HAPPENS FREQUENTLY  
Caller information was not transmitted properly. Check with your telephone company  
to see if there is a problem with your phone line.  
Since our special design will always retain your stored call records, we encourage you  
to disconnect all the telephone cords and adapter; and then reinstall the unit step by step  
per this instruction manual before you ask for service.  
SPECIAL NOTE: The call records will not be erased when the adapter is  
disconnected. A special E2PROM design allows the unit to always  
retain your stored call records after you disconnect the adapter  
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17  
FCC Information  
Part 68 is a Federal regulation which requires equipment to be tested and registered with  
the FCC prior to its connection to the network. This equipment complies with Part 68 of  
FCC rules. On the bottom of the telephone is a label that contains, among other  
information, the FCC Registration Number and the Ringer Equivalence Number (REN) for  
this equipment. You must, upon request, provide this information to your telephone  
company.  
The Ringer Equivalence Number, which is used to determine the number of devices  
you may connect to your phone line, indicates the amount of power that your telephone  
draws from the telephone company line during ringing. If you have more than one  
telephone (or other terminal device) connected to the telephone company line, you should  
total the ringer equivalence numbers (REN s), and be sure that the total is not more than  
five. Your telephones may not ring if the total is more than five. Also, in some rural  
locations, your telephone may not ring if the REN total is more than three.  
RESTRICTIONS You must not connect your telephone to coin-operated lines or party  
lines.  
INSTALLATION This model telephone must be connected to the telephone company  
lines through a modular jack. The required USOC for the modular jack is RJ11C for desk  
mounting and RJ11W for wall mounting. The USOC number is printed on the label on the  
bottom of your telephone.  
HEARING-AID COMPATIBILITY The handset on your telephone will work with  
magnetically-coupled hearing aids. You can use a hearing aid equipped with a T  
(Telephone) switch.  
IN CASE OF TROUBLE If your telephone should cause problems on the telephone line,  
the telephone company can temporarily disconnect your service. The telephone company  
must then notify and allow you to correct the problem.  
The telephone company may from time to time change its lines or equipment. They must  
notify you if planned changes will affect your telephone service, to allow you to take  
steps to prevent interruptions.  
Part 15 regulates the electromagnetic energy emitted by equipment to minimize  
interference to radio, television, and other wirless devices. This telephone complies with  
Part 15 of the FCC Rules. In the unlikely event that interference occurs, move the  
telephone and/or radio, television, etc. to increase the separation distance.  
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18  
Limited Warranty  
Centrepoint Technologies warrants this phone against defects in  
material and workmanship for a period of one (1) year from the date of  
original purchase. This warranty is in lieu of all other express warranties.  
During the warranty period, Centrepoint Technologies agrees to repair  
or, at its option, replace the defective product, or any part of it without  
charge for parts or labor. This is your exclusive remedy. This warranty  
does not cover damage resulting from accident, misuse, abuse, improper  
installation or operation, lack of reasonable care, the affixing of any  
attachment not provided by Centrepoint Technologies with the product  
and loss of parts. The warranty is voided in the event any unauthorized  
person alters or repairs the unit.  
Telephone companies use different types of equipment and offer various  
types of services to customers. Centrepoint Technologies does not  
warrant that this product is compatible with the type of equipment  
of any particular phone company or the services provided by it.  
CENTREPOINTTECHNOLOGIESDISCLAIMSANYIMPLIEDWARRANTY,  
INCLUDINGTHEWARRANTYOFMERCHANTABILITYANDTHEWARRANTY  
OFFITNESSFORAPARTICULARPURPOSE, ASOFTHEDATEONEYEAR  
FROMTHEORIGINALPURCHASEOFTHEPRODUCT.CENTREPOINT  
TECHNOLOGIESASSUMESNORESPONSIBILITYFORANYSPECIAL,  
INCIDENTALORCONSEQUENTIALDAMAGES.  
THISWARRANTYGIVESYOUSPECIFICLEGALRIGHTS, ANDYOUMAY  
HAVEOTHERRIGHTSWHICHVARYFROMSTATETOSTATE. SOMESTATES  
DONOTALLOWTHEEXCLUSIONORLIMITATIONOFSPECIAL,INCIDENTAL  
OR CONSEQUENTIALDAMAGESORLIMITATIONSONHOWLONGAN  
IMPLIEDWARRANTYLASTS, SOTHEABOVEEXCLUSIONANDLIMITATION  
MAY NOT APPLY TO YOU.  
Manual Rev 2.0  
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19  
1545 Carling Ave., Suite 510, Ottawa, ON, K1Z 8P9  
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