INSTRUCTIONS on INSTALLATION & USE for the FIRST EDITION RANGE
FEW14, FEW12, FEW10
Hotpoint recommends, for your own safety and to ensure you get the best possible results from your
Washing Machine, you read through this booklet and follow these steps thoroughly.
Installation Guide
Electrical Guide
STEP 2
STEP 4
STEP 6
STEP 8
STEP 1
Dispose of packaging material in a safe
place and remove any labels.
Choose a location for your washing
machine where possible on a solid floor,
with the electrical sockets and water
supply tap easily accessible.
Please read instructions thoroughly to
ensure you understand each stage
before you begin.
Allow sufficient space: 600mm width,
600m depth and 900mm height.
DO NOT install in a bath or shower
room.
Remember you may be charged for a service call if a
problem with your washing machine is caused by
incorrect installation or misuse.
WARNING: This appliance must be earthed.
Dispenser Drawer
Programme Selector Dial
STEP 3
Read through this section to familiarise
yourself with the different
compartments within the dispenser
drawer.
A wash chart is provided to help you to
select your required programme.
Examples given for the maximum washing load
weight for different fabric types.
NOTE: Always follow manufacturer’s dosage
recommendations.
Using your Machine
Options Guide
STEP 5
How to start your selected programme
and how to stop or change the
programme if so required.
All available optional wash features are
explained within this section - These
allow you to adjust your selected wash
programme to suit your needs.
NOTE: In addition to the temperature of the
incoming water, the selection of optional wash
features will affect the programme times.
NOTE: Progress indicator lights show what stage in
the programme cycle has been reached.
A Typical Wash Programme
Troubleshooting
STEP 7
Please refer to the Troubleshooting
section if you have any problems when
using your washing machine.
A picture guide provides a clear
explanation how to set a wash
programme.
READ BEFORE
CONTACTING
SERVICE!
There may be nothing wrong!
DO NOT overload the washing machine.
NOTE: Hotpoint recommend, on completion of
your programme, that you switch off both the
electricity and water supply to the appliance.
Read the rest of these instructions to get the best from your appliance, remember to fill in your guarantee registration.
Keep this Book in a safe place for quick reference.
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Electricity Supply
STEP 1
STEP 2
WARNING: The appliance must be earthed.
TECHNICAL DETAILS
Fuses
Your appliance comes fitted with a plug and a 13 amp (13A) fuse. If
you need to replace the fuse, use only those rated at 13 amp (13A)
and ASTA approved to BS1362. To change the fuse lift the holder to
vertical position and lift the fuse out. To replace the fuse, insert the
fuse and push fuse holder down into the locked position. Correct
replacement is identified by colour coding or the marking on base of
plug.
FEW14
FEW12
FEW10
Models
59.5cm wide
Dimensions
Capacity
85cm high
60cm deep
WARNING: Do not use the plug unless the fuse holder is in the locked
position and the top cover firmly replaced.
from 1 to 5.5kg
Changing the Mains Lead
If you have damaged the existing lead and need a new one, contact
Hotpoint Service UK on: 08709 066 066 or
302 200). A charge will be made.
Electric
Connections
voltage 220/240 Volts 50Hz
maximum absorbed power:
1700W-2100W
up to 1400rpm - FEW14
up to 1200rpm - FEW12
up to 1000rpm - FEW10
3
DR
Spin Speed
NOTE: AL
MOVE T
ALONG T
We strongly advise that fitting a new lead is carried out by a qualified
electrician.
Control
Seek professional advice if you need to use an extension lead.
D
programme D
temperature 60˚C
run with a 5.5kg load
programmes
according to
IEC456
WHICH
YOU U
Changing the Plug
directive
If you need to change your plug, if it does not fit your socket: isolate
the machine from the mains supply. Cut off the supplied plug and
safely dispose of the discarded plug. DO NOT plug into any other
socket.
HOOKE
LEVEL TO
(*see Ge
NOTE: If you change the plug, the colour of wires in the mains lead
may not match the colour of the markings which show the different
terminals in the plug.You must wire it as shown below:
Green and yellow (Earth)
wire to terminal marked ‘E’,
symbol , or coloured
green and yellow.
4
LEVEL?...
13A ASTA approved fuse to
BS1362.
YOUR MACHINE WILL BE NOISY IF THE TWO FRONT F
ADJUSTED SO THE MACHINE STANDS FIRM AND LEV
When adjusting the feet, use a spirit level to check the machin
side to side and from front to back.
Brown (Live) wire to terminal
marked ‘L’ or coloured red.
Blue (Neutral) wire to
terminal marked ‘N’ or
coloured black.
- Move your machine into its f
(take care not to trap or kink
- Turn one or both front feet a
hand, until the feet cannot be
- The spring on each foot will s
loose.
If it is placed on a fitted carpet, adjust the feet to ensure th
ventilation beneath the washing machine.
CE marking certifies that this appliance conforms to the following
EEC directives:
Low Voltage Equipment - 72/23/EEC & 93/68/EEC
Electromagnetic Compatibility - 89/336/EEC, 92/31/EEC & 93/68/EEC
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Installation
1
REMOVE TWO TRANSIT FIXINGS...
Follow these instructions to remove the TWO transit fixings.
IMPORTANT:
It is important the transit
bolt and spacer come out
intact (see pic).
Situated, one either
side of the rear panel,
BOTH transit bolts
(complete with
spacers) MUST be
removed before use...
Failure to do so may
cause damage to
your machine!
For safety,insert
one of the
plastic covers
(supplied with
your machine)
over the hole.
Unscrew the
bolt using a
13mm spanner.
STOP when 3
threads can be
seen.
Hold, slide
sideways and
pull to remove.
! Repeat steps to remove
the second transit bolt.
3
DRAINAGE SYSTEM... we recommend one of the following:
STANDPIPE METHOD
UNDER SINK METHOD
NOTE: ALTHOUGH YOU MAY NEED TO
MOVE THE HOOKED END SUPPORT
ALONG THE GREY DRAINAGE HOSE,
DO NOT REMOVE IT.
Hooked End Support
Insert drainage hose
approximately 100mm
into the standpipe.
.............................
OR
800mm
WHICHEVER DRAINAGE METHOD
YOU USE, MAKE SURE THAT THE
HOOKED END SUPPORT IS FIXED
LEVEL TO, OR ABOVE THE ‘PLUMBING
INDICATOR LINE’*
from floor
Standpipe height:
minimum 500mm
from the floor.
Fix the hooked Attach the GREY
end support at drainage hose to the
a minimum
800mm from
the floor.
cut off the blocked
end of the under sink
drainage unit.
under sink drainage
unit securely, using a
hose clip.
(*see Getting to Know your Appliance)
5
6
CONNECT TO THE POWER SUPPLY...
READY...
WO FRONT FEET ARE NOT
M AND LEVEL.
ck the machine stands level... from
PLUG YOUR MACHINE INTO AN ELECTRICAL SOCKET WHICH IS
EASILY ACCESSIBLE. SWITCH ON.
TO CHECK ALL PARTS OF
CLEAN THE INSIDE OF YO
RUN PROGRAMME ‘C’ (
ine into its final location
trap or kink the hoses.
h front feet anti-clockwise by
eet cannot be turned any more.
ch foot will stop them coming
NOTE: Hotpoint recommend
extension leads are not used.
WITHO
✗
Move your machine into position,
take care not to trap or kink the
hoses.
W
t to ensure that there is adequate
THIS WILL TAKE APPRO
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The Dispenser Drawer
STEP 3
1
2
WARNING:
● Do not put any items into
the drawer, other than
detergents designed to be
released from the drawer, as
they may cause damage or
blockage.
CONNECT TO THE COLD
WATER SUPPLY...
2
3
PLEASE USE THE NEW HOSE SUPPLIED, FITTED
TO THE MACHINE.
4
5
Old hoses may
cause leaks due to
worn out washers.
Index:
1. Drawer release latch
2. Pre-wash detergent compartment
Maximum 200ml powder or
100ml liquid
DO NOT REMOVE!
3. Main detergent compartment
Maximum 400ml powder or
200ml liquid
Connect fill hose (Blue
connector) to the cold
water supply tap.
Check the cold
water supply is
running freely...
ii
i
4. Grate
5. Fabric conditioner compartment
120ml maximum
TURN COLD WATER
SUPPLY TAP ON...
Dispensing Powder Detergent
To achieve the best wash results the manufacturer’s
recommended amount of detergent should be measured
and added to the main detergent compartment (II symbol)
(max. 400ml).
Y
to the
nage
sing a
Dispensing Liquid Detergent
We recommend the use of a detergent dosing ball, as provided by your
detergent manufacturer.
...
Adding Fabric Conditioner
PARTS OF THE INSTALLATION AND TO THOROUGHLY
SIDE OF YOUR MACHINE:
MME ‘C’ (refer to ‘Programme Selector Dial’, STEP 4).
Pour the recommended amount of fabric conditioner into the
compartment (flower symbol).
Do not exceed the maximum fill line.
WITHOUT ANY LAUNDRY
and
Pre-wash Programmes A and B
When selecting programmes A or B add detergent to both the pre-wash
compartment (I symbol) and the main wash compartment (II symbol).
DO NOT use in drum dosing devices with Pre-wash programmes A and B.
WITHOUT ANY DETERGENT
✗
KE APPROXIMATELY 2hours 30minutes TO COMPLETE
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Programme Selector Dial
STEP 4
IMPORTANT INFORMATION: The temperature of the incoming water supply and selection of any Optional Wash Feature, ie. Energy
Save, will affect the programme times*. Turn the programme selector dial from ‘OFF’ to the programme you need...
Wash
label
Fabric
Temp.
˚C
Max.
Approximate
Spin
dry load programme time*
speed
WEIGHT OF
WASH LOAD
Automatic Pre-wash and Wash Programmes
2 hours 30minutes -
5.5kg
White Cotton, Heavy soil
95
40
Fast
Fast
A
2 hours 40minutes
1 hour 40minutes -
1 hour 50minutes
Cotton, Heavy soil
5.5kg
Two examples of
maximum wash loads
for different types of
fabric:
B
Wash Programmes
White Cotton & Linen
without special finishes.
2 hours 20minutes -
2 hours 30minutes
95
60
5.5kg
5.5kg
Fast
Fast
C
Colourfast cotton, linen or
viscose without special
finishes
COTTON
2 hours 5minutes -
2 hours 15minutes
D
E
2
5
6
1
4
Bath Towels
Shirts
Non-colourfast cotton,
linen or viscose
1 hour 40minutes -
1 hour 55minutes
40
5.5kg
Fast
Blouses
Pair of Pyjamas
Items of
Synthetics
coloured nylon, polyester,
acrylic and cotton mixtures,
cotton or viscose with special
finishes, coloured polyester
and cotton mixtures
F
Underwear
1 hour 5minutes -
1 hour 15 minutes
50
40
3kg
3kg
Slow
Slow
= 5.5kg
SYNTHETIC
Acrylics
acrylics and tri-acetate blends
of these fabrics with wool,
polyester and wool blends
G
2
4
4
1
4
Children’s Dresses
40 - 50minutes
Shirts
Wool
Blouses
Shrink resistant machine
washable wool, woollen
blankets.
1 hour 15minutes -
1 hour 25minutes
Pair of Pyjamas
Items of
40
40
30
35
1.5kg
2.5kg
3kg
Fast
H
J
Wool mixtures with cotton
or rayon.
1 hour 15minutes -
1 hour 25minutes
Underwear
Fast
Silk
55minutes -
1 hour 5minutes
= 3kg
Printed acetate
Slow
Slow
Quick Wash
for freshening up lightly
soiled items.
Warning: not for woollen,
silk or delicate items.
1kg
35 - 45minutes
K
L
Cold wash
cold fill only, no heating action. 25
55minutes -
1 hour 5minutes
3kg
Slow
Rinse and Spin Programmes
NOTE:
M
Rinse and Fast Spin - Cotton
5.5kg
3kg
30minutes
30minutes
Fast
When the programme
has finished, return
the programme
Rinse and Slow Spin - Delicates
Slow
N
Spin only Programmes
selector dial to the
‘OFF’ position.
Fast Spin - Cotton
5.5kg
3kg
15minutes
15minutes
Fast
P
Q
Slow Spin - Delicates
Slow
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Using your Machine
STEP 5
Door Locked indicator light
Programme End light
Programme Active indicator light
Option buttons
WARNINGS:
● In the unlikely
event of something
not working, see
‘Troubleshooting’
STEP 8.
‘START/Hold To Reset
button
OFF position
Programme selector dial
On-Off / Selecting a programme...
The machine is switched on, by turning the programme selector dial away from the ‘OFF’ position to your selected programme.
To start the programme press and release the ‘START/HOLD TO RESET’ button.
NOTE: When the programme has finished, return the programme selector dial to the ‘OFF’ position.
To pause a programme...
To pause a programme hold the ‘START/HOLD TO RESET’ button for two seconds until the ‘PROG.END’ indicator light flashes.
To continue, press the ‘START/HOLD TO RESET’ button once more.
To change a programme...
If you want to change a programme hold the ‘START/HOLD TO RESET’ button for two seconds until the ‘PROG.END’ indicator light
flashes.
You can then change the programme. Then press the ‘START/HOLD TO RESET’ button once more.
NOTE:
If you turn the programme selector dial during a programme, the ‘ACTIVE’ indicator light will flash to show that the programme
running is not that shown on the dial. Turn the dial to the original programme to stop the flashing.
The flashing will automatically stop when the programme enters the rinse phase.
Progress indicator lights...
Door Locked indicator light...
●
The ‘ACTIVE’ indicator light will come on as soon as the
selected programme has started. This light will remain lit
throughout the programme and will go out when the
programme has finished.
The ‘PROG.END’ indicator light will come on after the
selected programme has finished. This light will remain lit
until you return the programme selector dial to its ‘OFF’
position, or start another programme.
●
The ‘DOOR LOCKED’ indicator light will come on two
seconds after you press the ‘START/HOLD TO RESET’ button
and will stay lit throughout the programme. A short time
after the programme has finished the indicator light will go
out and you can then open the door.
Selected programmes will not start if the door is not closed
properly, the ‘DOOR LOCKED’ indicator light will flash to
show this. Push the door shut until you hear the catch click.
●
●
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Options
STEP 6
To select an option, press the button and you will see a light come on above the button.
Press again to cancel, and the light will go out.
Button Selection:
You cannot alter the options once the machine is running.
NOTE: Remember to cancel buttons after use!
Energy Save... use this option to...
Super Rinse... use this option for...
Save money and time on lightly soiled loads.
Large wash loads and items for young children or people with
●
This is not available with Quick Wash, Rinse and Spin or Spin
only programmes.
sensitive skin.
This option increases the water level of the first two rinses.
●
This is not available with Cold Wash, Rinse and Spin or Spin
only programmes.
Rinse Hold... use this option to...
Help reduce the creasing of delicate or synthetic fabrics by
holding clothes in the final rinse water.
The ‘Rinse Hold’ option light will flash to indicate that the
programme is holding the clothes in the final rinse water.
Complete the final spin by pressing the ‘RINSE HOLD’ button
when the light is flashing..
●
This is not available with Wool or Spin only programmes.
Automatic Features...
Auto half load
Auto half load saves you time and money when washing smaller loads.
Water levels are automatically adjusted to cater for the different loads.
Unbalanced load warning
Your machine has an inbuilt feature to prevent it spinning with an unbalanced load. This will minimise excessive vibration and
prolong the life of the machine. Before each spin the machine ‘senses’ the load within the drum and if the machine considers the
load to be unbalanced, it will not automatically spin. Instead the machine will try to redistribute the load to achieve balance by
tumbling backwards and forwards. If it is unable to balance the load after the fifth attempt the machine will abort the spin process
and the load will still be wet at the end of the programme.
If this safety feature is encountered you can spin the load after first opening the door, redistributing the load and selecting a fast or
slow, spin only programme. In the case of small loads or single items you may try adding some extra items of a comparable size to
help balance the load.
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A Typical Wash Programme
STEP 7
1
2
3
4
Add detergent (and
fabric conditioner if
required) to the
dispenser drawer (see
STEP 3).
Refer to the detergent
manufacturer’s
dosage instructions.
Sort laundry into
groups by washcare
labels.
Load the machine,
making sure that the
laundry is not
trapped in the door.
Close the door by
pushing it until it
clicks.
Turn the programme
Select any optional
selector dial from the wash feature(s) that
‘OFF’ position to the
programme required
(see STEP 4).
you may require by
pressing the
appropriate button(s)
The ‘PROG.END’ light (see STEP 6) indicator
will illuminate to
indicate that the
machine has power.
lights will show what
you have chosen.
When all selections
have been made press
the ‘START/HOLD TO
RESET’ button.
The ‘PROG.END’ light
will go out and the
‘ACTIVE’ light will
illuminate to indicate
When the pro-
5
6
7
gramme has
finished the
‘PROG.END’ and
‘DOOR LOCKED’
indicator lights
will remain lit.
the start of a programme. After a short time
the ‘DOOR LOCKED’ indicator light will
illuminate.
After a short time the ‘DOOR LOCKED’
indicator light will go out. You can
then open the door.
During the wash, the
‘ACTIVE’ and ‘DOOR
LOCKED’ indicator
light will remain lit.
To cancel a programme once the machine
has started, press and hold the ‘START/HOLD
TO RESET’ button for two seconds, until the
‘PROG.END’ light flashes.
You can then make a new selection. Press
the ‘START/HOLD TO RESET’ button again to
carry on.
To switch the machine off, return the
programme selector dial to the ‘OFF’
position.
The ‘PROG.END’ light will go out.
We also recommend that you switch
off the electricity and water supply.
WARNINGS:
● During the wash
cycle, remember
that the door glass
may become hot to
the touch.
● DO NOT open the
● DO NOT try to
open the door
when the ‘DOOR
LOCKED’ indicator
light is on.
● If you stop a
programme part
way through a
wash or there is a
power cut, take
care when opening
the door, the
● DO NOT allow
children to play
with the appliance
or tamper with the
controls.
● DO NOT overload
the appliance!
It may damage the
laundry and reduce
the quality of the
wash.
dispenser drawer
during any
programme.
machine may
contain hot water.
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Troubleshooting - More ‘Troubleshooting information and general pro
STEP 8
Washcare Tips:
●
Do not overload the machine
(maximum load 5.5kg).
In addition to reducing the
quality of the wash, this may also
damage your laundry and the
machine.
We strongly recommend that you
do not wash underwired bras in
this machine. Should the wires
become detached it could cause
damage to your clothes and the
machine. If the washcare label
states that the bra is machine
washable, then we advise placing
it in a sealed pillow case or a
similar washbag.
MY MACHINE MAKES A
NOISE OR VIBRATES IN A
SPIN PROGRAMME.
MY MACHINE WILL NOT
START
MY MACHINE D
PUMP OUT W
●
Close the door. Choose a
programme and then press
‘START/HOLD TO RESET’
Has the drain hose b
correctly? Ensure it i
or kinke
Check all loose items, such as
coins, have been removed
from the laundry.
✓
Are the drainage un
or under sink conn
from blocka
Does the ‘door indicator’ light
come on after 2 seconds?
Have both transit bolts been
removed from the machine?
✓
✓
Remember, you will be charged
for a service call resulting from a
detached bra wire.
Do not use the machine if the
item to be washed does not have
a wash label.
Has ‘Rinse Hold’ be
The light will flash un
is pressed a
Is the machine plugged in
and switched on?
✓
✗
●
✓
Have you adjusted the feet to
stabilise the machine?
✓
Is the socket OK? Test with
another appliance to check.
Before washing laundry we
recommend that you do the
following:
Press the ‘Rinse Ho
again.
✗
✗
✓
●
Pre-treat awkward stains with
washable treatments.
See STEP 2: Inst
See STEP 2: Installation
Is the fuse in the plug OK?
Do not wash any items that have
previously been treated with
solvents.
Close zips, fasten belts, tie strings
and close press studs to prevent
tangling.
Empty ALL objects from pockets
as they may damage the clothes
and the machine.
Clear any blockage
been fou
Plug the machine in and
turn the socket switch on.
●
●
Is the machine co
a sink waste s
If possible use another socket
for the machine.
✓
MY LAUNDRY HAS NOT
SPUN DRY.
Check the blocked
under sink drainag
been cut o
If not replace it, see STEP 1:
Electricity Supply
Was a short spin programme
used on a non-synthetic load.
✗
WATER COLLEC
FABRIC DISP
COMPARTM
Remember, you will be charged
for a service call to rectify a
malfunction resulting from
objects, such as coins, pens, hair
grips etc. falling from pockets.
Limit the size of absorbent loads
ie. towels, to 3kg (7lb) to give
good washing and rinsing results.
Place small items in a wash bag.
Always follow the care label on
items when choosing the wash
programme.
MY MACHINE STOPS
BEFORE A SPIN
PROGRAMME.
There has been an
unbalanced load and the machine
could not spin.
See ‘Automatic Features’ STEP 6.
●
Clean fabric dispen
See STEP 3:‘The D
Drawer
The ‘RINSE HOLD’ button has
been pressed, this will hold
laundry in the final rinse water,
until the button is pressed
again.
●
●
Did the water pump out?
If not see ‘MY MACHINE DOES
NOT PUMP OUT WATER’.
●
Wash non-colourfast items or
really dirty laundry separately as
they may affect other items.
Remember, you will be charged for a service call for problems caused by incorrect installation, non-re
Washing items that DO NOT have a wash label or washing items that are not intended as machine washable and NOT
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Indicator Lights:
THE DISPENSER WILL NOT
CLOSE PROPERLY
MY MACHINE DOES NOT
PUMP OUT WATER
The ‘DOOR LOCKED’ indicator light:
MY MACHINE IS LEAKING
●
●
If the ‘DOOR LOCKED’ indicator light is flashing:
Shut the door firmly, until it clicks.
The ‘DOOR LOCKED’ indicator light should now stay
on.
If the door will not open... Check the programme has
finished, is the ‘PROG.END’ indicator light lit? It takes
about two minutes for the ‘DOOR LOCKED’ indicator
light to go out after a programme has finished.
The door will not open until the ‘DOOR LOCKED’
indicator light has gone out.
Is the drawer clogged with
detergent?
✗
Has the drain hose been installed
correctly? Ensure it is not blocked
Is the fill hose on correctly?
If not tighten it.
Does the washer need
replacing?
✗
✗
✓
or kinked.
Clean the dispenser drawer, see
STEP 3:‘The Dispenser Drawer’
✓
Are the drainage unit, standpipe
or under sink connections free
from blockages?
The ‘ACTIVE’ and ‘PROG.END’ indicator
Is your water pressure too
high?
Check the drawer is properly
aligned.
✗
lights are both flashing...
●
●
This means that the machine cannot fill.
Check that the water supply is turned on and that the
inlet hose is not kinked.
✓
✓
Has ‘Rinse Hold’ been selected?
The light will flash until the button
is pressed again.
Turn the main supply tap
down.
✗
The ‘ACTIVE’ indicator light is flashing...
✓
If the ‘ACTIVE’ indicator light is flashing:
This means that the programme selector dial has been
moved since the programme started.
Is the standpipe or household
drain blocked.
Press the ‘Rinse Hold’ button
again.
✗
SUDS ARE COMING FROM
THE DISPENSER DRAWER
Return the dial to the original selection.
✓
See STEP 2: Installation
You may need to call in a
plumber.
Clear any blockages that have
been found
Check the correct amount of
suitable detergent has been used,
refer to manufacturer’s
Is steam coming
from the dispenser
drawer?
Is the machine connected to
a sink waste system?
recommendations.
If you have used the wrong type of
detergent, select a Rinse programme
to flush out your machine.
✗
✓
✓
Check the blocked end of the
under sink drainage unit has
been cut off.
If your machine is still not working
contact:
Repair Service and Information Desk
UK 08709 066 066
Republic of Ireland 1850302 200
The machine is designed to
release steam from the dispenser
drawer during hot washes.
Check the feet have been
levelled.
You will be asked for the following
details: Name and Address, Post
Code,Telephone Number, Date of
Purchase, Colour and Model/Serial
Numbers - which can be found on
the inside of the door.
NOT ALL OF THE DETERGENT
HAS BEEN FLUSHED AWAY
WATER COLLECTS IN THE
FABRIC DISPENSER
COMPARTMENT
Check that your cold water
supply tap is turned on fully.
THE PROGRAMME TAKES A
LONG TIME
Clear and precise details of the query
or fault.
Clean fabric dispenser drawer.
See STEP 3:‘The Dispenser
Drawer’.
✓
Remember, you will be charged for a
service call if a problem with your
machine is caused by incorrect
installation or misuse.
Check the inlet hose is not
kinked.
Check for low temperature and
low pressure of the cold water
supply.
ct installation, non-removal of transit bolts or packaging, leaks from household pipework, loose or blocked fill and drain hoses.
ne washable and NOT emptying contents from pockets may cause pump or drain blockages, or may damage components within the machine.
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195043803. 04
05/2005 - SIMLEX . Four Ashes, Wolverhampton
After Sales Service
“No company is better positioned to offer an after sales service on
a Hotpoint appliance than us - the manufacturer”.
Hotpoint guarantee
“Satisfaction guaranteed or your money back”
We give you a unique ‘satisfaction guaranteed’ promise - valid for 90
days - after you have purchased your Hotpoint appliance.
If there is a technical problem simply call Hotpoint Repair service or
we will arrange for an engineer to call. If the technical problem is not
resolved under this guarantee, we will replace your machine or, if
you prefer, give you your money back.
As part of our commitment to you, all Hotpoint appliances have the
added benefit of a fully inclusive parts and labour guarantee for the first
12 months. In addition to this you also have the advantage of free
replacement parts for the first 5 years when fitted by a Hotpoint
engineer. When the 12 months parts and labour guarantee expires we
offer the following after sales service options:
All Hotpoint appliances carry a fully inclusive 12 month parts and
labour guarantee as well as free replacement parts for the first 5 years
(except microwaves, selected integrated appliances and cooker hoods,
which have a one year guarantee) provided that they are fitted by a
Hotpoint engineer.
Repair Service and Information Help Desk
UK: 08709 066066
Republic of Ireland: 1850 302 200
Note: Our operators will require the Model number and the Serial number
of your appliance.
Guarantee terms and conditions
Your guarantee is only applicable in the United Kingdom or
Republic of Ireland and is subject to the following provisions
that your appliance:
Available 364 days a year with a fast, effective and value for money
service. We have the largest white goods repair service in the UK with over
1100 of our own fully trained engineers. All repairs include a parts and
labour guarantee for 12 months from the date of the repair.
If you require any information or have any questions about your
appliance, our operators are on hand with help and advice.
All this ensures that you will receive the best available after sales service
possible.
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Has been installed and used correctly in accordance with this
instruction booklet.
Has been used solely for domestic purposes and is located on
domestic premises (ie. not for commercial or trade use).
Has been properly connected to a suitable electrical supply
voltage as stated on the appliance rating plate.
Extended Warranties
UK: 08709 088 088
Republic of Ireland: 1850 502 200
Has not been subject to misuse, accident, modified or repaired by
anyone other than one of our own service engineers.
Recycling & Disposal Information
Whether you have just one or a number of Hotpoint appliances in your
kitchen, we offer two service cover plans to give you total peace of mind.
● Repair Protection Plan - FREE service repairs for a single Hotpoint
appliance during the period of cover.
As part of Hotpoint’s continued commitment to helping the environment,
Hotpoint reserves the right to use quality recycled components to keep down
customer costs and minimise material wastage.
● Kitchen Cover
- FREE service repairs for all your Hotpoint
appliances less than 8 years old.
Please dispose of packaging and old appliances carefully.
To minimise risk of injury to children, remove the door, plug and cut mains cable
off flush with the appliance. Dispose of these parts separately to ensure that the
appliance can no longer be plugged into a mains socket, and the door cannot be
locked shut.
Genuine Parts and Accessories
UK: 08709 077 077
Republic of Ireland: (01) 842 6836
Disposal of old electrical appliances
A wide range of genuine parts and accessories are available from our
hotline or through our web site.
Genuine parts and accessories, extended warranties and service
repairs are all available on our web-site at:
The European Directive 2002/96/EC on Waste Electrical and Electronic
Equipment (WEEE), requires that old household electrical appliances must
not be disposed of in the normal unsorted municipal waste stream. Old
appliances must be collected separately in order to optimise the recovery
and recycling of the materials they contain and reduce the impact on
human health and the environment.
The crossed out “wheeled bin” symbol on the product reminds you of
your obligation, that when you dispose of the appliance it must be
separately collected.
For pre purchase information on any other Hotpoint
product,
Consumers should contact their local authority or retailer for
information concerning the correct disposal of their old appliance.
Indesit Company UK Limited, Morley Way, Peterborough, PE2 9JB.
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