Grandstream Networks IP Phone GXW410X User Manual

GXW410x Analog FXO Gateway Quick Installation Guide  
418-02008-10  
Part Number:  
Document Version Number: 1.0  
Grandstream Networks, Inc., 1297 Beacon St., 2nd Flr, Brookline, MA 02446 USA  
Tel: (617) 566-9300, FAX: (617) 249-1987  
Last updated on April 1, 2008  
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Anywhere in the world  
IPPBX or  
SIP Server  
FXO Lines  
4 or 8 Ports  
GXW-410x  
PSTN  
Cloud  
IP/L  
AN  
IP/WAN  
Grandstream IP Phones  
PSTN Analog Lines  
Connect the GXW410x  
Please use the equipment included in the packaging. Using any other power source may damage the  
product.  
1. Connect one or more PSTN (PBX) telephone lines to FXO ports.  
2. Insert the Ethernet cable into the WAN port and connect the other end of the Ethernet cable to an uplink port  
(a router or a modem, etc.).  
3. Connect a PC to the LAN port (optional).  
4. Insert the power adapter into the GXW-410x and connect it to an electrical outlet.  
5. Using the GXW-400x embedded web server, you can further configure the device.  
Configuring the GXW410x using a Web Browser  
1.  
2.  
By default, GXW410x has DHCP option turned on.  
To find out GXW410x’s IP address, please download “Grandstream Device IP Discovery” tool  
from http://www.grandstream.com/resources.html. Please follow the instructions below on how to use the  
tool:  
a.  
b.  
c.  
d.  
e.  
Run "IP Query.exe"  
Select the network interface that has access to the GXW410x.  
Click “Listen” to start sniffing on the network interface.  
Reboot the GXW410x.  
Select the desired entry from output box  
3.  
4.  
Type the GXW410x’s IP address in your PC web browser.  
Log in using password “admin” to configure the unit.  
You may then change it to use static IP address or PPPoE according to your local network environment.  
There are 2 methods to configure GXW410x to work with IP PBX:  
METHOD  
Description  
Configure GXW410x with SIP Accounts in IP PBX,  
this will enable you to put GXW-410x behind a  
NAT/Firewall (Used for one-stage and two-stage  
dialing)  
METHOD 1  
Grandstream Networks, Inc., 1297 Beacon St., 2nd Flr, Brookline, MA 02446 USA  
Tel: (617) 566-9300, FAX: (617) 249-1987  
Last updated on April 1, 2008  
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Configure GXW410x to function as  
gateway  
a
PEER  
METHOD 2  
(No SIP accounts needed; only used for one-stage  
dialing)  
METHOD 1 (Configuration):  
Please follow the steps below:  
1.  
Enter a SIP Server IP Address (or FQDN ex. sip.mysipserver.com) in the SIP Server field under  
Profile 1 page.  
2.  
Go to the Channels page and enter up to 8 accounts/extensions along with their Authentication ID  
and Authentication Passwords, and select the corresponding Profile.  
Channels SIP  
User  
Authen Authen  
Profile ID  
ID  
Password  
ID  
1
2
3
4
5
6
7
8
101  
102  
103  
104  
105  
106  
107  
108  
101  
102  
103  
104  
105  
106  
107  
108  
***  
***  
***  
***  
***  
***  
***  
***  
Profile1  
Profile1  
Profile1  
Profile1  
Profile1  
Profile1  
Profile1  
Profile1  
3.  
One of the most important settings on the GXW410x is the “Stage Method” setting under FXO  
Lines page. You can set this different (1 or 2) for each Channel. For simplicity purposes please keep  
Stage Method to 2.  
Ex. Stage Method (1/2): Ch1-8:2;  
4.  
Click on Update and Reboot the unit. When the GXW410x boots up, click on “Status Page” to  
check if the Account/extensions show up as “Registered:Yes”. If not, please double check the passwords  
or network settings.  
5.  
Once the accounts are registered to the SIP Server, you should be able to make VoIP to PSTN  
calls (assuming you have physical PSTN Lines connected to the FXO Ports at the back panel of the unit).  
Below is an example showing VoIP-to-PSTN call flow:  
y
y
y
Accounts 101 to 108 registered on the Channels page to SIP Server A.  
IP Phone with Account 201 registered to the same SIP Server A.  
PSTN Line X is connected to FXO X port on GXW-410x.  
a.  
b.  
c.  
201 dials 101 (or 102/103/104/105/106/107/108).  
It will hear ring back tone and then PSTN dial tone played from PSTN Line X.  
201 can dial out via PSTN Line X.  
6.  
PSTN-to-VoIP call flow:  
a.  
b.  
PSTN number Y dials PSTN number X (connected to FXO1 on the gateway)  
Y gets ring back tone and then VoIP dial tone played from 101 (only)  
Note: VoIP-to-PSTN calls function in round robin fashion, so the next available port is selected to route  
the call. PSTN-to-VoIP calls depend on the PSTN line you are calling and will be routed to the  
corresponding VoIP Account on that channel.  
Grandstream Networks, Inc., 1297 Beacon St., 2nd Flr, Brookline, MA 02446 USA  
Tel: (617) 566-9300, FAX: (617) 249-1987  
Last updated on April 1, 2008  
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Note: Generally for two-stage dialing the “Wait for Dial Tone” field under FXO Lines page should be set to  
N (No) Ex. Wait for Dial Tone: ch1-8:N;  
7.  
For One Stage Dialing, before you configure the GXW-410x you need to make sure the SIP  
Server is configured to forward certain calls (ex. external calls dialed with a prefix, etc) to the GXW-410x.  
8.  
9.  
On the GXW410x, you need to change the Stage Method field to 1. ex. Ch1-8:1;  
Based on the prefix you have configured on the SIP Server (ex. 91), if a user dials any number  
91-xxx-xxxx, it will be routed to the GXW-410x, which will route it to the PSTN directly.  
10. Next you need to enter a VoIP account number for “Unconditional Call Forward to VOIP” under  
FXO Lines page. This account generally will be a dummy account on your SIP Server used simply to be a  
forwarding number for all incoming PSTN calls on the GXW410x. Ex. Unconditional Call Forward to VOIP:  
ch1-8:500;  
So now all incoming PSTN calls will directly be forwarded to 500 on SIP Server A.  
Note: In regions other than North American, user is also required to configure call progress tones and  
PSTN line termination fields. Check with local PSTN service carriers on values service providers use on  
the lines. If service provider doesn’t provide those values and users don’t know what the correct values  
are, please use the default values. Please contact product support if you still have questions about  
configuring your GXW-410x.  
METHOD 2 (Configuration):  
1. In this scenario, you do not need any SIP accounts. So simply keep the Channels table shown above  
blank.  
2. You will still need to enter a SIP Server IP Address (or FQDN) in the SIP Server field under Profile 1  
page.  
3. Since this scenario works only with one-stage dialing, you will have to set Stage Method to 1. Ex.  
Stage Method: ch1-8:1;  
4. It is advised to have “Wait for Dial Tone” field under FXO Lines page set to Y (Yes). Ex. Wait for Dial  
Tone: ch1-8: Y;  
Other Important Settings:  
Most of the settings on the web configuration pages should be kept to default value. But there are some  
settings that need to be configured according to the local network environment.  
A. PSTN Settings  
The fields which need to be set according to the PSTN Service provider (or PSTN PBX) are:  
1. Call Progress Tones (under Channels page)  
(Dial Tone, Ring back Tone, Busy Tone, Reorder Tone, Confirmation Tone)  
These should be set according to the PSTN Service Provider or PSTN PBX that you are using with the  
GXW-410x. The format and syntax are shown on the web GUI. By default they are set according to North  
American PSTN settings.  
2. Caller ID Scheme (under FXO Lines page)  
There are 5 different options to choose from:  
Grandstream Networks, Inc., 1297 Beacon St., 2nd Flr, Brookline, MA 02446 USA  
Tel: (617) 566-9300, FAX: (617) 249-1987  
Last updated on April 1, 2008  
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Bellcore, ETSI_RING, ETSI_TAS, DTMF and NTT  
B. DTMF Methods  
Note: The DTMF Method field under Channels page applies ONLY to PSTN to VOIP calls, not VOIP to  
PSTN.  
The gateway allows several combinations of sending DTMF across from PSTN to the IP end.  
Setting  
DTMF Method  
1
2
3
4
5
6
7
In-audio  
RTP (RFC2833)  
In-audio + RTP (RFC2833)  
SIP INFO  
In-audio + SIP INFO  
RTP (RFC2833) + SIP INFO  
In-audio + RTP (RFC2833) +  
SIP INFO  
Ex. To set DTMF Method as in-audio: DTMF Method (1-7): ch1-8:1  
C. NAT Settings  
If the GXW410x is connected behind a firewall, an Outbound Proxy or a STUN server must be configured to  
solve the NAT issue. Here are four settings that can be useful in such a scenario:  
1. STUN Server (under Advanced Settings page)  
Enter a STUN Server IP or FQDN in this field.  
2. Outbound Proxy (Under Profile pages)  
Enter an Outbound Proxy server IP or FQDN.  
3. Use Random Ports (under Advanced Settings page)  
By default, this field is set to No. It may needs to be set to “Yes” depending on your network environment.  
4. NAT Traversal (under Profile pages)  
Set to Yes.  
D. Preferred VOCODER (Codec)  
Under Profile pages, you can choose from the following different codecs:  
PCMU (or G711u), PCMA (or G711a), G729A/B, G723 and GSM.  
E. Firmware Upgrade  
Under Advanced Settings page, enter “Firmware Server Path” (IP address or FQDN) under “Firmware Upgrade  
and Provisioning” field. Select upgrade protocol TFTP or HTTP accordingly. By default, “Always Check for New  
Firmware” is selected.  
F. Factory Reset  
The ONLY way to set the GXW410x to factory default is by following the steps below:  
1. Unplug the Ethernet cable.  
2. Locate a needle sized hole on the back panel of the gateway unit next to the Power connection.  
3. Enter a pin in this hole and press for about 7 seconds.  
4. You will see the LAN port LEDs (green and orange) go off and on simultaneously; this indicates the  
reset went through.  
Grandstream Networks, Inc., 1297 Beacon St., 2nd Flr, Brookline, MA 02446 USA  
Tel: (617) 566-9300, FAX: (617) 249-1987  
Last updated on April 1, 2008  
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5. Take out the pin. All configuration settings are restored to factory settings.  
Grandstream Networks, Inc.  
Corporate Headquarters  
1297 Beacon Street  
Brookline, MA 02446  
Tel: +1 (617) 566 – 9300  
Fax: +1 (617) 247 – 1987  
About Grandstream Networks  
Grandstream Networks, Inc. is an award-winning designer and manufacturer of next generation IP voice & video  
products for broadband networks. Grandstream’s products deliver superb sound and picture quality, rich  
telephony features, full compliance with industry standards, and broad interoperability with most service providers  
and 3rd party SIP based VoIP products. Grandstream is consistently recognized in the VoIP industry for their  
innovation, affordability and superior value in their products. Grandstream Networks is a private company  
headquartered in Brookline, MA with offices in Los Angeles, Dallas and China. For more information, please visit  
Declaration of Conformity  
Grandstream Networks, Inc., 1297 Beacon St., 2nd Flr, Brookline, MA 02446 USA  
Tel: (617) 566-9300, FAX: (617) 249-1987  
Last updated on April 1, 2008  
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Konformitätserklärung gemäß dem Gesetz über Funkanlagen und  
Telekommunikationsendeinrichtungen (FTEG) und der Richtlinie 1999/5/EG (R&TTE)  
Declaration of Conformity in accordance with the Radio and Telecommunications Terminal  
Equipment Act (FTEG) and Directive 1999/5/EC (R&TTE Directive)  
Hersteller /Verantwortliche Person / The manufacturer / responsible person  
Manufacturer: Grandstream Networks, Inc.  
Suite 201-205, Bldg #1 (LangFeng Bldg), Industrial Zone  
#2 KeFa Road NanShan High Tech Industrial Park, ShenZhen, China  
Responsible Laboratory:  
Bay Area Compliance Lab Corp. ShenZhen  
Suite C, 41-D Electronics Science & Technology Building,  
No. 2070 Shennanzhong Rd ShenZhen,  
Guandong 518031, P.R. China  
Tel: (755) 83296449  
Fax: (755) 83273756  
erklärt, dass das Produkt/ declares that the product:  
Series: VoIP Gateway  
Model: GXW 4104/8  
Attestation Number:RSZ06072501-1, RSZ06072501-2  
Date of Issue: August 2, 2006  
Type (ggf. Anlagenkonfiguration mit Angabe der Module):  
Type (if applicable, configuration including the modules)  
[X] Telekommunikations(Tk-)endeinrichtung  
[ ] Funkanlage  
Telecommunications terminal equipment  
Radio equipment  
Telecommunication via Voice over IP (VoIP)  
Verwendungszweck  
............................................  
Geräteklasse  
Intended purpose  
Equipment class  
bei bestimmungsgemäßer Verwendung den grundlegenden Anforderungen des § 3 und den  
übrigen einschlägigen Bestimmungen des FTEG (Artikel 3 der R&TTE) entspricht.  
complies with the essential requirements of §3 and the other relevant provisions of the FTEG  
(Article 3 of the R&TTE Directive), when used for its intended purpose.  
Gesundheit und Sicherheit gemäß § 3 (1) 1. (Artikel 3 (1) a))  
Health and safety requirements pursuant to § 3 (1) 1. (Article 3(1) a))  
angewendete harmonisierte Normen ...  
Harmonised standards applied...  
Einhaltung der grundlegenden Anforderungen auf  
andere Art und Weise (hierzu verwendete  
Grandstream Networks, Inc., 1297 Beacon St., 2nd Flr, Brookline, MA 02446 USA  
Tel: (617) 566-9300, FAX: (617) 249-1987  
Last updated on April 1, 2008  
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Standards/Spezifikationen) ...  
Other means of proving conformity with the  
essential requirements (standards/specifications  
used)...  
Schutzanforderungen in Bezug auf die elektromagn. Verträglichkeit § 3 (1) 2, Artikel 3 (1b))  
Protection requirements concerning electromagnetic compatibility § 3(1)(2), (Article3(1)(b))  
angewendete harmonisierte Normen  
Harmonised standards applied...  
Einhaltung der grundlegenden  
Anforderungen auf andere Art und Weise  
(hierzu verwendete  
EN 55022: 1998+A1:2001+A2:2003 Class B  
EN 55024: 1998+A1:2001+A2:2003  
Standards/Spezifikationen)...  
Other means of proving conformity with the  
essential requirements  
(standards/specifications used)...  
Maßnahmen zur effizienten Nutzung des Funkfrequenzspektrums  
Measures for the efficient use of the radio frequency spectrum  
Non-applicable  
Luftschnittstelle bei § 3 Funkanlagen gemäß (2) (Artikel 3(2))  
Air interface of the radio systems pursuant to § 3(2) (Article 3(2))  
angewendete harmonisierte  
Normen Einhaltung der grundlegenden Anforderungen auf  
Harmonised standards applied  
andere Art und Weise (hierzu verwendete Standards/  
Schnittstellenbeschreibungen)...  
Non-applicable  
Other means of proving conformity with the essential  
requirements (standards/interface specifications used)...  
Anschrift/Address  
+ TK-Nr./Phone, fax, e-mail  
Tel: +1 (617) 566-9300 x 804  
Fax: +1 (617) 249-1987  
Grandstream Networks, Inc.  
1297 Beacon St 2nd Flr  
Brookline, MA 02446 USA  
Ort, Datum  
Place & date of issue  
Name und Unterschrift  
Name and signature  
Brookline, MA, USA August 20, 2007  
Bruce G. MacAloney, Vice President  
Grandstream Networks, Inc., 1297 Beacon St., 2nd Flr, Brookline, MA 02446 USA  
Tel: (617) 566-9300, FAX: (617) 249-1987  
Last updated on April 1, 2008  
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