Photo Printer
series
Quick Start Guide
Q T 5 0 9 1 9 V 0 1
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series
Photo Printer
Quick Start Guide
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Canon PIXMA iP1800 series Photo Printer Quick Start Guide.
Copyright
This manual is copyrighted by Canon U.S.A., Inc. with all rights reserved. Under the copyright laws,
this manual may not be reproduced in any form, in whole or in part, without the prior written consent
of Canon U.S.A., Inc.
© 2007 Canon U.S.A., Inc.
Disclaimer
Canon U.S.A., Inc. has reviewed this manual thoroughly in order that it will be an easy-to-use
guide to your Canon PIXMA iP1800 series Photo Printer. All statements, technical information and
recommendations in this manual and in any guides or related documents are believed reliable, but
the accuracy and completeness thereof are not guaranteed or warranted, and they are not intended
to be, nor should they be understood to be, representation or warranties concerning the products
described.
Specifications are subject to change without notice.
As an ENERGY STAR® Partner, Canon Inc. has determined that this product meets the ENERGY
STAR® guidelines for energy efficiency.
The International ENERGY STAR® Office Equipment Program is an international
program that promotes energy saving through the penetration of energy efficient
computers and other office equipment. The program backs the development and
dissemination of products with functions that effectively reduce energy consumption. It
is an open system in which business proprietors can participate voluntarily. The
targeted products are office equipment such as computers, monitors, printers,
facsimiles, copiers, scanners, and multifunction devices. Their standards and logos are
uniform among participating nations.
All information regarding non-Canon products was compiled from publicly available information. No
representation is made regarding the accuracy thereof.
About Consumables
Consumables (ink tanks / FINE Cartridges) are available for 5 years after production has stopped.
Trademarks
z Microsoft and Windows are either registered trademarks or trademarks of Microsoft Corporation in
the U.S. and/or other countries.
z Windows Vista is either a registered trademark or trademark of Microsoft Corporation in the United
States and/or other countries.
z Macintosh and Mac are trademarks of Apple Computer, Inc., registered in the U.S. and other
countries.
Canon U.S.A., Inc.
One Canon Plaza
Lake Success, NY 11042
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Table of Contents
Before Printing................................................2
Turning the Printer On and Off .......................2
Loading Printing Paper ...................................4
Printing from Your Computer......................10
Printing with Windows...................................10
Printing with Macintosh.................................12
Routine Maintenance ...................................14
When Printing Becomes Faint or Colors
Are Incorrect .................................................14
Printing the Nozzle Check Pattern................15
Examining the Nozzle Check Pattern ...........17
Print Head Cleaning......................................19
Print Head Deep Cleaning............................21
Aligning the Print Head.................................23
Replacing a FINE Cartridge..........................26
Keeping the Best Printing Results ................36
Cleaning Your Printer ...................................37
Troubleshooting ...........................................41
Cannot Install the Printer Driver....................42
The USB Connection Does Not Work
Properly ........................................................43
Print Results Not Satisfactory.......................44
Printing Does Not Start.................................47
Paper Does Not Feed Properly.....................48
Paper Jams...................................................49
ALARM Lamp Flashes Orange.....................50
Error Message Appears on the Screen ........51
Appendix .......................................................53
Reading the On-screen Manuals..................53
Specifications................................................54
Safety Precautions .......................................56
Users in the U.S.A. .......................................59
Index ..............................................................63
1
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Before Printing
Turning the Printer On and Off
Turn on the printer before printing.
„ Turning on the Printer
Before turning on the printer, confirm the following.
z The FINE Cartridges are installed properly.
z The printer is connected to your computer (or a compatible device).
z The printer driver is installed.
Note
If preparatory operations above are not complete, follow the Easy Setup Instructions to complete
them.
1
2
Press the POWER button.
The POWER lamp flashes and then remains lit
green.
Important
If the ALARM lamp begins to flash orange, see
“ALARM Lamp Flashes Orange” on page 50.
Turn on your computer.
2
Before Printing
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„ Turning off the Printer
1
To turn off the printer, press the POWER
button.
When the POWER lamp stops flashing, the printer
is turned off.
Important
About the Power Plug
When removing the power plug after turing off the
printer, be sure to confirm that the POWER lamp is not
lit. If the power plug is removed from the wall outlet
with the POWER lamp still lit or flashing green, the
printer may become unable to print.
See “Keeping the Best Printing Results” on page 36.
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3
Loading Printing Paper
This section describes how to load printing paper in the Auto Sheet Feeder.
„ Using Specialty Media
Canon recommends that you use Canon genuine media to ensure optimal print quality.
z Photo Quality Media
z Media Suited for Business
Documents
z Glossy Photo Paper
z Matte Photo Paper
z High Resolution Paper
z Photo Paper Plus Double Sided
z Photo Paper Plus Glossy
z Photo Paper Plus Semi-gloss
z Photo Paper Pro
z Photo Stickers
4
Before Printing
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„ Paper Handling
z Recommended Paper and Requirements
Model*1
Media Type
Paper Support Load Limit
Paper
Thickness Setting for
PrinterDriver
Lever*6
Media Type
Plain Paper
Envelopes
—
—
100 sheets (A4, Letter)
Left
Plain Paper
Envelope
10 envelopes (European DL, US
Comm. Env. #10)
Right
High Resolution
Paper
HR-101N 80 sheets (A4, Letter)
Left
High
Resolution
Paper
Super White Paper SW-201 80 sheets (A4, Letter)
Left
Left
Plain Paper
Glossy Photo
GP-401 10 sheets (A4, Letter),
20 sheets (4" x 6" / 101.6 x 152.4
mm, Credit card)
GlossyPhotoPaper GP-501 10 sheets (A4, Letter),
“Everyday Use”*3
20 sheets (4" x 6" / 101.6 x 152.4
mm)
Matte Photo Paper MP-101 10 sheets (A4, Letter),
20 sheets (4" x 6" / 101.6 x 152.4
Glossy
Photo Paper
Paper*3
Left
Left
Left
Glossy
Photo Paper
Matte Photo
Paper
mm)
Photo Paper Glossy GP-502 10 sheets (Letter),
Glossy
20 sheets (4" x 6" / 101.6 x 152.4
mm)
Photo Paper
Photo Paper Plus
Glossy*3
PP-101
10 sheets (A4, Letter, 5" x 7" / 127.0 Left
x 177.8 mm),
Photo Paper
Plus Glossy
20 sheets (4" x 6" / 101.6 x 152.4
mm)
Photo Paper Plus
Double Sided*5
PP-101D 1 sheet (A4, Letter, 5" x 7" / 127.0 x Left
177.8 mm)
Photo Paper
Plus Double
Sided
Photo Paper Plus
Semi-gloss*3
SG-101, 10 sheets (A4, Letter),
Left
Photo Paper
Plus Glossy
SG-201 10 sheets (8" x 10" / 203.2 x 254.0
mm)*2,
20 sheets (4" x 6" / 101.6 x 152.4
mm)
Photo Paper Pro*3 PR-101
10 sheets (A4, Letter, 8" x 10" /
203.2 x 254.0 mm),
Left
Photo Paper
Pro
20 sheets (4" x 6" / 101.6 x 152.4
mm, Wide)
Photo Stickers*4
T-Shirt Transfers
PS-101
TR-301
1 sheet
Left
Photo Paper
Plus Glossy
1 sheet
Right
T-Shirt
Transfers
Paper with a Model Number is Canon specialty media.
You may not be able to purchase some Canon genuine papers depending on your country.
*1 Paper is not sold in the US by Model Number. Purchase paper by name.
*2 SG-201 only
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5
*3 When loading paper in stacks, the print side may be marked as it is fed in or sheets may be
stuck to one another causing them not to be fed properly. In this case, load one sheet at a
time.
*4 You can specify the print setting easily by using the Easy-Photo Print provided with the
Setup CD-ROM.
*5 This paper cannot be used in Macintosh®.
*6 If the corners or edges of the paper are smudged, try to print with the Paper Thickness Lever
set to the right. It may improve print quality.
Reset the Paper Thickness Lever to the left when you finish printing.
For details on the Paper Thickness Lever, refer to “Front View” in “Main Components” of the
User’s Guide on-screen manual.
Note
For a detailed description of printing media types, refer to “Printing Media” in the User’s Guide on-
screen manual.
z Media Types You Cannot Use
Do not use the following types of paper. Using such paper will not only produce unsatisfactory
results, but can also cause the printer to jam or malfunction. Additionally, when printing on A5 or
smaller sized paper, do not use paper thinner than a post card, including plain paper or notepad
paper cut to a small size.
z Folded, curled, or wrinkled paper
z Damp paper
z Paper that is too thin (weighing less than 64 gsm / 17 lb)
z Paper that is too thick (plain paper, except for Canon genuine paper, weighing more than 105
gsm / 28 lb)
z Picture postcards
z Postcards affixed with photos or stickers
z Envelopes with double flaps
z Envelopes with sticker flaps
z Envelopes with an embossed or treated surface
z Envelopes with pressure seals
z Any type of paper with holes
z Paper that is not rectangular
z Paper bound with staples or glue
z Paper with adhesives
z Paper decorated with glitter, etc.
6
Before Printing
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„ Loading Paper
Important
z When performing duplex printing, pay great attention to the dust and stain on the area (desk,
etc.) where the printed paper is ejected. Printing with dust and stain remaining on this area can
have a bad effect on the printing result and printer.
z If you cut plain paper to 4" x 6" / 101.6 x 152.4 mm, 5" x 7" / 127.0 x 177.8 mm, or 2.13" x 3.39"
/ 54.0 x 86.0 mm (credit card-size) for a trial print, it can cause paper jams.
z You cannot print on postcards affixed with photos or stickers.
z Always load paper in portrait orientation (A). Loading paper in landscape orientation (B) can
cause the paper to be jammed.
(A)
(B)
Note
z For details on the specialty media Canon provides for use with its various printers, refer to
“Compatible Media Types” in the User’s Guide on-screen manual.
When Printing on Plain Paper
z You can use general copy paper or Canon’s Super White Paper. When printing on both sides,
we recommend Canon’s Super White Paper Double-Sided.
Paper size:
– Standard sizes: A4, B5, A5, Letter, and Legal
– Non-standard sizes: 2.13" x 3.39" to 8.5" x 23" / 54.0 x 86.0 mm to 215.9 x 584.2 mm
Paper weight: 17 to 28 lb / 64 to 105 gsm
z You can load approximately up to 100 sheets of plain paper (17 lb / 64 gsm). However, proper
feeding of paper may not be possible at this maximum capacity depending on the type of paper
or environmental conditions (either very high or low temperature and humidity). In such cases,
reduce the sheets of paper you load at a time to around half.
z Remove each sheet as soon as paper is ejected. If the Paper Output Slot is stacked with printed
sheets, it may interfere with the printer’s ejecting process.
When Printing on 5" x 7", 4" x 6", or 2.13" x 3.39" (Credit Card-sized) paper
z You can load up to 20 sheets of 4" x 6" or 2.13" x 3.39" (credit card-sized) paper and 10 sheets
of 5" x 7" paper.
z We recommend using genuine Canon photo media when printing photographs.
Refer to “Compatible Media Types” in the User’s Guide on-screen manual.
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7
1
Flatten the four corners of the paper before loading it.
Note
z Align the edges of paper neatly before loading. Loading paper without aligning the edges may
cause paper jams.
z If paper is curled, hold the opposing curled corners and gently bend them in the opposite
direction until the paper becomes completely flat. See “Paper is curled.” on page 46.
z To avoid curling, handle paper as follows.
– Put unused paper back into the package and keep them on a level surface.
– Take out only the necessary number of sheets from the package, just before printing.
2
Prepare to load paper.
(1) Open the Paper Support.
(1)
(2) Adjust the position of the Paper Thickness
Lever.
Set it to the right when printing on envelopes or
T-shirt transfers, and left when printing on any
other type of paper. See “Paper Handling” on
page 5.
(2)
Note
If the corners or edges of the paper are smudged, try
to print with the Paper Thickness Lever set to the right.
It may improve print quality.
Reset the Paper Thickness Lever to the left when you
finish printing.
For details on the Paper Thickness Lever, refer to
“Front View” in “Main Components” of the User’s
Guide on-screen manual.
3
Load the paper.
(1) Load the paper in the Auto Sheet Feeder with
(1)
the print side facing UP.
(2)
(2) Align the paper stack against the right side of
the Auto Sheet Feeder.
(A)
(3) Pinch the Paper Guide and slide it against the
left side of the paper stack.
(3)
* Do not load higher than the Load Limit
Mark (A).
8
Before Printing
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„ Loading Envelopes
Use either European DL or US Comm. Env. #10-sized envelope.
1
Load the envelopes against the right side of
the Auto Sheet Feeder.
(B)
1
Load with the address side facing UP and the rear
flaps DOWN on the left.
Up to 10 envelopes can be loaded at once.
2
3
Pinch the Paper Guide and slide it against the
left side of the envelope.
(A)
2
Set the Paper Thickness Lever to the right.
3
Note
Reset the Paper Thickness Lever to the left when you
finish printing. For details on the Paper Thickness
Lever, refer to “Front View” in “Main Components” of
the User’s Guide on-screen manual.
(A) Printing orientation
(B) Make sure the flaps are folded.
4
Specify the settings in the printer driver.
(1) Select Envelope in Media Type.
(2) Select the size for envelopes.
In Windows®, select DL Env. or Comm. Env. #10 in Page Size.
In Macintosh, select DL Envelope or #10 Envelope in Paper Size.
(3) Select Landscape in Orientation.
Important
Be sure to set the printer driver setting properly. If you do not, the address will be printed in the
wrong direction.
Note
For details on printer driver settings, see “Printing with Windows” on page 10 or “Printing with
Macintosh” on page 12.
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9
Printing from Your Computer
This section describes the procedure for basic printing. When printing photographs, you can also
use Easy-PhotoPrint to easily specify print settings. Easy-PhotoPrint is provided on the Setup CD-
ROM. For details on using Easy-PhotoPrint, refer to the Photo Application Guide on-screen manual.
Printing with Windows
Note
Depending on your application program, operations may differ. For details, refer to the instruction manual
of your application.
The steps described in this section are for printing in Windows XP SP2.
1
Turn on the printer and load the paper in the printer.
See “Loading Printing Paper” on page 4.
2
3
Create a document or open a file to print using an appropriate application software.
Open the printer properties dialog box.
(1) Select Print on the application software’s File
menu.
The Print dialog box opens.
(2)
(3)
(2) Make sure that Canon iP1800 series is
selected in Select Printer.
Note
If a different printer is selected, click Canon iP1800
series.
(3) Click Preferences (or Properties).
The Main sheet of the Printing Preferences
dialog box appears.
4
Specify the required settings.
(1)
(2)
(1) Select the desired media type in Media Type.
(2) Set Print Quality and Color/Intensity as
needed.
Note
For details on print quality settings, refer to the Printer
Driver Guide on-screen manual.
(3)
(3) Click OK.
The Print dialog box is displayed.
10
Printing from Your Computer
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Note
z To confirm the paper size, click the Page Setup tab. If the setting does not match the
document’s paper size you set in the application software, you need to set the paper size to the
same size, or otherwise use Scaled Printing or Fit-to-Page Printing. For details, refer to the
Printer Driver Guide on-screen manual.
z For details on the printer driver functions, click Help or Instructions to view the online help or
the Printer Driver Guide on-screen manual. The Instructions button is displayed on the Main
and Maintenance sheets when the on-screen manuals are installed on your computer.
z To display the preview and confirm how your document will look when printed, select the
Preview before printing check box. Some application software may not have a preview
function.
5
Print the document.
(1) Click Print (or OK).
Printing begins. Do not open the Front Cover
while printing.
Note
To cancel a print job in progress, press the RESUME/
CANCEL button on the printer or click Cancel
Printing on the Canon IJ Status Monitor. To display
the Canon IJ Status Monitor, click Canon iP1800
series on the taskbar.
(1)
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11
Printing with Macintosh
Note
Depending on your application program, operations may differ. For details, refer to the instruction manual
of your application.
The steps described in this section are for printing in Mac OS X v.10.4.x.
®
1
Turn on the printer and load the paper in the printer.
See “Loading Printing Paper” on page 4.
2
3
Create a document or open a file to print using an appropriate application software.
Select Paper Size.
(1) Select Page Setup on the application
software’s File menu.
The Page Setup dialog box opens.
(2)
(3)
(2) Make sure that iP1800 series is selected in
Format for.
(3) Select the desired paper size in Paper Size.
(4) Click OK.
(4)
4
Specify the required settings.
(1) Select Print on the application software’s File
menu.
(2)
(3)
The Print dialog box opens.
(2) Select Quality & Media in the pop-up menu.
(3) Select the desired media type in Media Type.
(4)
(4) Select the print mode appropriate to your
document in Print Mode.
Note
z When you select the print mode appropriate to your document in Print Mode, the document will
be printed in color and at a print quality suited to the characteristics of the Media Type you have
selected.
– Printing a top-quality photo: Select when printing documents consisting mainly of
photographs and graphics featuring fine color gradation.
– Printing tables and charts: Select when printing documents consisting mainly of graphs and
graphics (illustrations) with strong color definition.
– Printing a composite document: Select when printing documents consisting mainly of text.
– Detailed Setting: Select to fine-tune the Print Quality and Halftoning settings.
z For details on the printer driver functions, click
on the Quality & Media, Color Options,
Special Effects, Borderless Printing, or Margin sheet to view the Printer Driver Guide on-
screen manual. If the on-screen manuals are not installed, the Printer Driver Guide on-screen
manual is not displayed even if
is clicked.
z To display the preview and confirm how your document will look when printed, click Preview.
Some application software may not have a preview function.
12
Printing from Your Computer
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5
Print the document.
(1) Click Print.
Printing begins. Do not open the Front Cover while printing.
Note
Click the printer icon in the Dock to display the list of print jobs in progress. If you are using Mac
OS X v.10.2.8, click the printer icon in the Dock to start up the Print Center and double-click the
name of your printer in the Printer List.
To cancel a print job in progress, select the desired document in the Name list and click Delete. To
temporarily stop a job in progress, click Hold. To stop all the jobs in the list, click Stop Jobs.
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13
Routine Maintenance
When Printing Becomes Faint or Colors Are Incorrect
When printing becomes faint or colors are incorrect, the print head nozzles on FINE Cartridges are
probably clogged. Print the nozzle check pattern to confirm the condition of the nozzles and then
perform Print Head Cleaning.
If print results are not satisfactory, performing Print Head Alignment may improve print quality.
Note
Before performing maintenance
z Make sure that the orange protective tape is removed from the bottom of a FINE Cartridge.
z If the ALARM lamp is flashing orange, see “ALARM Lamp Flashes Orange” on page 50.
z Increase the Print Quality setting in the printer driver settings.
See “Print Results Not Satisfactory” on page 44.
Step 1
See “Printing the Nozzle Check Pattern” on page 15.
If lines are missing or if white streaks appear
After cleaning the
Print Head, print
and examine the
nozzle check
pattern.
Step 2
See “Print Head Cleaning” on page 19.
If the problem is not resolved after performing
Print Head Cleaning twice
Step 3
See “Print Head Deep Cleaning” on page 21.
If the problem is not resolved after performing
Print Head Deep Cleaning twice
Step 4
See “Replacing a FINE Cartridge” on page 26.
Note
If the straight line is misaligned or the Print Head position is misaligned, align the Print Head position. See
“Aligning the Print Head” on page 23.
14
Routine Maintenance
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Printing the Nozzle Check Pattern
Print the nozzle check pattern to determine whether the ink ejects properly from the print head
nozzles.
1
Make sure that the printer is on, load a sheet of A4 or Letter-sized plain paper in the
Auto Sheet Feeder.
Set the Paper Thickness Lever to the left. For details on the Paper Thickness Lever, refer to
“Front View” in “Main Components” of the User’s Guide on-screen manual.
2
3
Open the printer properties dialog box.
Refer to “Opening the Printer Properties Dialog Box Directly from the Start Menu” in “Opening
the Printer Properties Dialog Box (Windows)” of the User’s Guide on-screen manual.
Print the nozzle check pattern.
(1) Click the Maintenance tab.
(2) Click Nozzle Check.
(3) Confirm the displayed message and click Print Check Pattern.
The nozzle check pattern is printed. Do not open the Front Cover while printing.
Note
Clicking Initial Check Items displays the items to be checked before printing the pattern.
4
1
2
Examine the pattern and take the appropriate action.
See “Examining the Nozzle Check Pattern” on page 17.
Make sure that the printer is on, load a sheet of A4 or Letter-sized plain paper in the
Auto Sheet Feeder.
Set the Paper Thickness Lever to the left. For details on the Paper Thickness Lever, refer to
“Front View” in “Main Components” of the User’s Guide on-screen manual.
Open the Canon IJ Printer Utility dialog box.
Refer to “Opening the Canon IJ Printer Utility (Macintosh)” in the User’s Guide on-screen
manual.
Routine Maintenance
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15
3
Print the nozzle check pattern.
(1) Select Test Print in the pop-up menu.
(2) Click Nozzle Check.
(3) Confirm the displayed message and click Print Check Pattern.
The nozzle check pattern is printed. Do not open the Front Cover while printing.
Note
Clicking Initial Check Items displays the items to be checked before printing the pattern.
4
Examine the pattern and take the appropriate action.
See “Examining the Nozzle Check Pattern” on page 17.
16
Routine Maintenance
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Examining the Nozzle Check Pattern
Examine the nozzle check pattern output by the printer, and clean the Print Head if necessary.
Note
The nozzle check pattern will not be printed correctly if there is not enough ink. Replace the FINE
Cartridge if the remaining amount of ink is insufficient.
See “Replacing a FINE Cartridge” on page 26.
1
Confirm the printed nozzle check pattern.
(1)
(2)
(1) If lines of this pattern are missing, the print head nozzle needs cleaning.
Example: When lines are missing (Black ink)
(2) If these patterns have white streaks, the print head nozzle needs cleaning.
Example: When white streaks appear (Color ink)
Routine Maintenance
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17
2
When cleaning is necessary, click Cleaning on the Pattern Check dialog box.
To proceed to cleaning of the Print Head, go to step 3-(3) of the Windows or Macintosh Print
Head Cleaning procedure, depending on your platform. See “Print Head Cleaning” on
page 19.
If no lines of the group (1) pattern are missing and the group (2) patterns have no white
streaks, click Exit (Windows) or Quit (Macintosh) to exit nozzle check pattern examination.
18
Routine Maintenance
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Print Head Cleaning
Clean the Print Head if lines are missing or if white streaks appear in the printed nozzle check
pattern. Cleaning unclogs the nozzles and restores the print head condition. Note that cleaning the
Print Head causes used ink to be absorbed in the ink absorber. Cleaning the Print Head consumes
ink, so perform Print Head Cleaning only when necessary.
If you click Cleaning on the Pattern Check dialog box that is displayed after printing the nozzle
check pattern, Print Head Cleaning starts. Go to step 3-(3).
1
2
Make sure that the printer is on.
Open the printer properties dialog box.
Refer to “Opening the Printer Properties Dialog Box Directly from the Start Menu” in “Opening
the Printer Properties Dialog Box (Windows)” of the User’s Guide on-screen manual.
3
Start Print Head Cleaning.
(1) Click the Maintenance tab.
(2) Click Cleaning.
Print Head Cleaning starts when the POWER lamp starts flashing green.
Do not perform any other operations until Print Head Cleaning finishes. This takes about
60 seconds.
(3) Load a sheet of A4 or Letter-sized plain paper in the Auto Sheet Feeder and set the
Paper Thickness Lever to the left. For details on the Paper Thickness Lever, refer to
“Front View” in “Main Components” of the User’s Guide on-screen manual.
(4) Confirm the displayed message and click Print Check Pattern.
The nozzle check pattern is printed.
Do not perform any other operations until the nozzle check pattern finishes printing.
Note
The nozzle check pattern will not be printed correctly if there is not enough ink. Replace the FINE
Cartridge if the remaining amount of ink is insufficient. See “Replacing a FINE Cartridge” on
page 26.
4
Check the print head condition with the printed nozzle check pattern, and take
appropriate action.
See “Examining the Nozzle Check Pattern” on page 17.
Note
If the problem is not resolved after performing steps 3 and 4 twice, try Print Head Deep Cleaning.
See “Print Head Deep Cleaning” on page 21.
If you click Cleaning on the Pattern Check dialog box that is displayed after printing the nozzle
check pattern, the dialog box shown in of step 3-(3) in the following procedure will appear.
1
Make sure that the printer is on.
Routine Maintenance
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19
2
3
Open the Canon IJ Printer Utility dialog box.
Refer to “Opening the Canon IJ Printer Utility (Macintosh)” in the User’s Guide on-screen
manual.
Start Print Head Cleaning.
(1) Make sure that Cleaning is selected in the pop-up menu.
(2) Click Cleaning.
(3) Confirm the displayed message and click OK.
Print Head Cleaning starts when the POWER
lamp starts flashing green.
(3)
Do not perform any other operations until Print
Head Cleaning finishes. This takes about 60 seconds.
Note
Clicking Initial Check Items displays the items to be checked before cleaning.
(4) Load a sheet of A4 or Letter-sized plain paper in the Auto Sheet Feeder and set the
Paper Thickness Lever to the left. For details on the Paper Thickness Lever, refer to
“Front View” in “Main Components” of the User’s Guide on-screen manual.
(5) Confirm the displayed message and click Print Check Pattern.
The nozzle check pattern is printed.
Do not perform any other operations until the nozzle check pattern finishes printing.
Note
The nozzle check pattern will not be printed correctly if there is not enough ink. Replace the FINE
Cartridge if the remaining amount of ink is insufficient. See “Replacing a FINE Cartridge” on
page 26.
4
Check the print head condition with the printed nozzle check pattern, and take
appropriate action.
See “Examining the Nozzle Check Pattern” on page 17.
Note
If the problem is not resolved after performing steps 3 and 4 twice, try Print Head Deep Cleaning.
See “Print Head Deep Cleaning” on page 21.
20
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Print Head Deep Cleaning
If print quality does not improve by standard Print Head Cleaning, try Print Head Deep Cleaning,
which is a more powerful process. Note that cleaning the Print Head causes used ink to be absorbed
in the ink absorber. Print Head Deep Cleaning consumes more ink than standard Print Head
Cleaning, so perform this procedure only when necessary.
1
2
Make sure that the printer is on.
Open the printer properties dialog box.
Refer to “Opening the Printer Properties Dialog Box Directly from the Start Menu” in “Opening
the Printer Properties Dialog Box (Windows)” of the User’s Guide on-screen manual.
3
Start Print Head Deep Cleaning.
(1) Click the Maintenance tab.
(2) Click Deep Cleaning.
(3) Confirm the displayed message and click
Execute.
Note
Clicking Initial Check Items displays the items to be
checked before deep cleaning.
(3)
(4) Confirm the displayed message and click OK.
Print Head Deep Cleaning starts when the POWER lamp starts flashing green.
Do not perform any other operations until Print Head Deep Cleaning finishes. This takes
about one to two minutes.
4
Check the condition of the Print Head.
(1) Load a sheet of A4 or Letter-sized plain paper in the Auto Sheet Feeder and set the
Paper Thickness Lever to the left. For details on the Paper Thickness Lever, refer to
“Front View” in “Main Components” of the User’s Guide on-screen manual.
(2) Print the nozzle check pattern to check the print head condition.
See “Printing the Nozzle Check Pattern” on page 15.
(3) If the print head nozzles are still not clean, perform Print Head Deep Cleaning again.
(4) If this does not solve the problem, a FINE Cartridge may have run out of ink. Replace it
with a new one. See “Replacing a FINE Cartridge” on page 26.
1
2
Make sure that the printer is on.
Open the Canon IJ Printer Utility dialog box.
Refer to “Opening the Canon IJ Printer Utility (Macintosh)” in the User’s Guide on-screen
manual.
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3
Start Print Head Deep Cleaning.
(1) Make sure that Cleaning is selected in the pop-up menu.
(2) Click Deep Cleaning.
(3) Confirm the displayed message and click OK.
Print Head Deep Cleaning starts when the
POWER lamp starts flashing green.
Do not perform any other operations until Print
Head Deep Cleaning finishes. This takes about
one to two minutes.
(3)
Note
Clicking Initial Check Items displays the items to be checked before deep cleaning.
4
Check the condition of the Print Head.
(1) Load a sheet of A4 or Letter-sized plain paper in the Auto Sheet Feeder and set the
Paper Thickness Lever to the left. For details on the Paper Thickness Lever, refer to
“Front View” in “Main Components” of the User’s Guide on-screen manual.
(2) Print the nozzle check pattern to check the print head condition.
See “Printing the Nozzle Check Pattern” on page 15.
(3) If the print head nozzles are still not clean, perform Print Head Deep Cleaning again.
(4) If this does not solve the problem, a FINE Cartridge may have run out of ink. Replace it
with a new one. See “Replacing a FINE Cartridge” on page 26.
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Aligning the Print Head
If ruled lines are printed misaligned or print results are otherwise unsatisfactory, adjust the print head
position.
1
2
Make sure that the printer is on, and then load a sheet of A4 or Letter-sized plain
paper in the Auto Sheet Feeder.
Set the Paper Thickness Lever to the left. For details on the Paper Thickness Lever, refer to
“Front View” in “Main Components” of the User’s Guide on-screen manual.
Open the printer properties dialog box.
Refer to “Opening the Printer Properties Dialog Box Directly from the Start Menu” in “Opening
the Printer Properties Dialog Box (Windows)” of the User’s Guide on-screen manual.
3
4
Click the Maintenance tab and then Print Head Alignment.
Confirm the displayed message and click OK.
The print head alignment pattern is printed.
Important
Do not open the Front Cover while printing.
5
After the pattern is printed, click Yes.
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6
Look at the printout. From the patterns, select the most even, least irregular
patterns for each column and enter their numbers. Click OK.
Note
If it is difficult to pick the best pattern, pick the setting that produces the least noticeable white
streaks.
(A) Less noticeable vertical white streaks
(B) More noticeable vertical white streaks
(A)
(C)
(B)
(D)
(C) Less noticeable horizontal white streaks
(D) More noticeable horizontal white streaks
7
1
When the confirmation message is displayed, click OK.
Note
When you turn off the printer, be sure to press the POWER button on the printer. Otherwise, the
settings made here will not be saved.
Make sure that the printer is on, and then load a sheet of A4 or Letter-sized plain
paper in the Auto Sheet Feeder.
Set the Paper Thickness Lever to the left. For details on the Paper Thickness Lever, refer to
“Front View” in “Main Components” of the User’s Guide on-screen manual.
2
3
Open the Canon IJ Printer Utility dialog box.
Refer to “Opening the Canon IJ Printer Utility (Macintosh)” in the User’s Guide on-screen
manual.
Select Test Print in the pop-up menu.
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4
5
Click Print Head Alignment.
Confirm the displayed message and click OK.
The print head alignment pattern is printed.
Important
Do not open the Front Cover while printing.
6
Look at the printout. From the patterns, select the most even, least irregular
patterns for each column and enter their numbers. Click Send.
Note
If it is difficult to pick the best pattern, pick the setting that produces the least noticeable white
streaks.
(A) Less noticeable vertical white streaks
(B) More noticeable vertical white streaks
(A)
(C)
(B)
(D)
(C) Less noticeable horizontal white streaks
(D) More noticeable horizontal white streaks
Note
When you turn off the printer, be sure to press the
POWER button on the printer. Otherwise, the settings
made here will not be saved.
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Replacing a FINE Cartridge
If there is no improvement with the quality of printing following such maintenance as Print Head
Cleaning, a FINE Cartridge is probably empty. When ink runs out, replace the FINE Cartridge. The
printer will not print properly if the wrong type of FINE Cartridge is used, or if it is installed in the
incorrect position.
For information on available FINE Cartridges, see the back cover of this guide.
„ Getting the Ink Level Information
The printer considers as ink is full when new FINE Cartridge is installed, and then starts counting
a remaining level of ink. Even if new FINE Cartridges are not installed, the function for detecting
the remaining ink will work. However, with such cartridges, the detection may not be correct.
Refer to the ink level information for those only as a guide.
Open the Canon IJ Status Monitor to check the ink level information.
(1) Open the printer properties dialog box.
Refer to “Opening the Printer Properties Dialog Box Directly from the Start Menu” in
“Opening the Printer Properties Dialog Box (Windows)” of the User’s Guide on-screen
manual.
(2) Click View Printer Status on the Maintenance sheet.
The following message is displayed.
*1
*1 Confirm whether any symbols are displayed here.
Ink is low:
The “!” symbol appears above a FINE Cartridge with low ink. Prepare a new replacement
FINE Cartridge.
Ink is out:
The “x” symbol appears above a FINE Cartridge that has run out of ink. Replace the
FINE Cartridge with a new one immediately.
Ink may have run out:
The “?” symbol appears above a FINE Cartridge that may have run out of ink. Replace
the FINE Cartridge with a new one.
* To confirm the FINE Cartridge information, click the Ink Details menu.
* You can also display the Canon IJ Status Monitor by clicking the Canon IJ Status Monitor
icon which appears on the taskbar during printing.
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Open the Canon IJ Printer Utility to check the ink level information.
(1) Open the Canon IJ Printer Utility.
Refer to “Opening the Canon IJ Printer Utility (Macintosh)” in the User’s Guide on-screen
manual.
The Canon IJ Printer Utility is displayed.
(2) Select Ink Level Information in the pop-up menu.
The following dialog box is displayed.
*1
*1 Confirm whether any symbols are displayed here.
Ink is low:
The “!” symbol appears above a FINE Cartridge with low ink. Prepare a new replacement
FINE Cartridge.
Ink is out:
The “x” symbol appears above a FINE Cartridge that has run out of ink. Replace the
FINE Cartridge with a new one immediately.
Ink may have run out:
The “?” symbol appears above a FINE Cartridge that may have run out of ink. Replace
the FINE Cartridge with a new one.
* To confirm the FINE Cartridge information, click Ink Details.
„ Knowing When to Replace FINE Cartridge
When ink has run out or may have run out in a FINE Cartridge while printing, one of the following
messages is displayed on your computer. Confirm the empty cartridge and replace it with a new
one. After replacing the cartridge, close the Front Cover to resume printing.
If the “!” icon is displayed above an ink cartridge
z Ink is running low. Prepare a new ink cartridge.
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27
z The resulting print quality may not be satisfactory, if printing is continued under this condition.
*1
*1 FINE Cartridge with low ink
If the ALARM lamp flashes orange four times
z Ink has run out. Replace the ink cartridge and close the cover.
z Click Cancel Printing to cancel printing. Replace the ink cartridge with a new one.
z If printing is in progress and you want to continue printing, press the RESUME button for at
least 5 seconds with the ink cartridge installed. Then printing can continue under the ink out
condition.
z The function for detecting the remaining ink level will be disabled. Replace the empty ink
cartridge immediately after the printing. The resulting print quality is not satisfactory, if printing
is continued under the ink out condition.
*1
*1 FINE Cartridge with no ink
If the ALARM lamp flashes orange sixteen times
z Ink may have run out.
z The function for detecting the remaining ink level will be disabled since the ink level cannot be
correctly detected.
z Click Cancel Printing to cancel printing. Replace the ink cartridge with a new one.
If you want to continue printing without this function, press the RESUME button for at least 5
seconds.
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z Canon recommends to use new genuine Canon cartridges in order to obtain optimum
qualities.
z Please be advised that Canon shall not be liable for any malfunction or trouble caused by
continuation of printing under the ink out condition.
*1
*1 FINE Cartridge that may have run out of ink
Note
You can confirm the ink level with selecting Ink Level Information from the pop-up menu on the Canon IJ
Printer Utility dialog box. If the “!” icon is displayed above an ink cartridge, ink is running low. Prepare a
new ink cartridge. The resulting print quality may not be satisfactory, if printing is continued under this
condition.
If the ALARM lamp flashes orange four times
z Ink has run out. Replace the ink cartridge and close the cover.
z Click Delete Job to cancel the current printing job. Click Stop Job to stop the current printing
job. Click Stop All Jobs to stop all printing jobs. Replace the ink cartridge with a new one.
z If printing is in progress and you want to continue printing, press the RESUME button for at
least 5 seconds with the ink cartridge installed. Then printing can continue under the ink out
condition.
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z The function for detecting the remaining ink level will be disabled.
Replace the empty ink cartridge immediately after the printing. The resulting print quality is
not satisfactory, if printing is continued under the ink out condition.
If the ALARM lamp flashes orange sixteen times
z Ink may have run out.
z Click Delete Job to cancel the current printing job. Click Stop Job to stop the current printing
job. Click Stop All Jobs to stop all printing jobs. Replace the ink cartridge with a new one.
z The function for detecting the remaining ink level will be disabled since the ink level cannot be
correctly detected.
If you want to continue printing without this function, press the RESUME button for at least 5
seconds.
z Canon recommends to use new genuine Canon cartridges in order to obtain optimum
qualities.
z Please be advised that Canon shall not be liable for any malfunction or trouble caused by
continuation of printing under the ink out condition.
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Note
Setting of FINE Cartridges
If a FINE Cartridge runs out of ink, you can print with either Color or Black FINE Cartridge only for
a while. However the same printing quality cannot be expected comparing to printing with both
cartridges. You should perform the following settings without removing the empty cartridge. If the
FINE Cartridge is removed, an error occurs. You cannot print regardless of the Ink Cartridge
Settings.
Canon recommends to use new genuine Canon cartridges in order to obtain optimum qualities.
The Black Only setting can be used when you select Plain Paper in Media Type. In this case the
Borderless Printing setting cannot be enabled.
If you select Color Only or Black Only when the cartridge runs out of ink, remember to return the
Ink Cartridge Settings to Both Black and Color after replacing with new one.
1
Open the Printer Properties dialog box.
Refer to “Opening the Printer Properties Dialog Box Directly from the Start Menu” in
“Opening the Printer Properties Dialog Box (Windows)” of the User’s Guide on-screen
manual.
2
3
Click the Maintenance tab and then Ink Cartridge Settings.
Select Color Only when the cartridge runs out of Black ink, or select Black
Only when the cartridge runs out of Color ink, and then click OK.
1
Open the Canon IJ Printer Utility dialog box.
Refer to “Opening the Canon IJ Printer Utility (Macintosh)” in the User’s Guide on-
screen manual.
2
3
Make sure that Ink Cartridge Settings is selected in the pop-up menu.
Select Color Only when the cartridge runs out of Black ink, or select Black
Only when the cartridge runs out of Color ink, and then click Apply.
4
Confirm the message, then click OK.
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„ Replacing FINE Cartridges
When FINE Cartridges run out of ink, replace them using the following steps.
Important
Handling FINE Cartridges
z Once the protective tape is removed, do not touch the electrical contacts or Print Head Nozzles
on a FINE Cartridge. The printer may not print out properly if you touch it.
(A)
(B)
(A) Electrical Contacts
(B) Print Head Nozzles
z To maintain optimal printing quality, we recommend the use of specified Canon brand FINE
Cartridges.
Refilling ink is not recommended.
z Once you remove a FINE Cartridge, replace it immediately. Do not leave the printer with FINE
Cartridges removed.
z Replace empty cartridges with new ones. If you insert FINE Cartridges that has been removed
once, the printer may not print out properly due to some reasons such as clogging of the
nozzles. Furthermore, with such cartridges, the Low Ink Warning may not be displayed properly.
z Once a FINE Cartridge has been installed, do not remove it from the printer and leave it out in
the open. This will cause the FINE Cartridge to dry out, and the printer may not operate properly
when it is reinstalled. To maintain optimal printing quality, use a FINE Cartridge within six
months of first use.
z Color ink may be consumed even when printing a black-and-white document or when black-
and-white printing is specified.
Color ink is also consumed in Print Head Cleaning and Print Head Deep Cleaning, which may
be necessary to maintain the printer’s performance. When a FINE Cartridge is out of ink,
replace it immediately with a new one.
z When a FINE Cartridge runs out of ink, you can continue printing with either Black or Color ink
only by changing Ink Cartridge Settings. For details, see “Setting of FINE Cartridges” on
page 31.
Even when printing with one ink only, print with leaving the empty FINE Cartridge installed. If
either of the Color FINE Cartridge or Black FINE Cartridge is not installed, the printer does not
print.
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1
Make sure that the printer is on, and then open the Front Cover.
The FINE Cartridge Holder moves to the left.
Caution
z Do not hold the FINE Cartridge Holder to stop or
move it.
z Do not touch the metallic parts inside the printer.
Important
If the Front Cover is left open for more than 10
minutes, the FINE Cartridge Holder moves to the right.
Close and reopen the Front Cover to return the holder
to the left.
2
Remove the empty FINE Cartridge.
(1) Push down the FINE Cartridge.
(1)
(2) Remove the FINE Cartridge.
(2)
Important
z Handle FINE Cartridges carefully to avoid staining
your clothes or surrounding work area.
z Discard empty FINE Cartridges according to the
local laws and regulations regarding disposal of
consumables.
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3
Prepare the replacement cartridge.
(1) Unpack a new FINE Cartridge and remove the
*1
orange protective tape (A) gently.
Important
z Handle FINE Cartridges carefully to avoid staining
your clothes or surrounding work area.
z Do not re-attach the protective tape once you have
removed it. Discard it according to the local laws
and regulations regarding disposal of consumables.
z Once the protective tape is removed, do not touch
the electrical contacts or Print Head Nozzles on a
FINE Cartridge. The printer may not print out
properly if you touch it.
z Be careful not to stain your clothes and hands with
ink on the removed protective tape.
(A)
*1 To the FINE Cartridge Holder
4
Install the FINE Cartridge.
(1) Insert a new FINE Cartridge all the way into
the appropriate slot.
(1)
The Black FINE Cartridge should be installed
into the left slot ( ) and the Color FINE
B
Cartridge should be into the right slot ( ).
C
(2) Push up the FINE Cartridge until it clicks into
(2)
place.
Important
The printer cannot be used unless both the FINE
Cartridges are installed.
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5
Close the Front Cover.
Note
z If the ALARM lamp still flashes orange after the Front Cover is closed, see “ALARM Lamp
Flashes Orange” on page 50.
z When you start printing after replacing the FINE Cartridge, Print Head Cleaning is performed
automatically. Do not perform any other operations until Print Head Cleaning finishes. The
POWER lamp flashes green during cleaning.
z If the straight line is misaligned or the Print Head position is misaligned, align the Print Head
position. See “Aligning the Print Head” on page 23.
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Keeping the Best Printing Results
To avoid drying of the Print Head and clogging of the nozzles, note the following.
Note
z If the printed area is traced with a highlight pen or paint-stick or stained with water or sweat, ink may
blur depending on the paper.
z If the print head nozzles get clogged, printouts will become faint or particular colors will not be printed
properly. For details, see “When Printing Becomes Faint or Colors Are Incorrect” on page 14.
„ When You Turn Off the Printer
Follow the procedure below to turn off the printer.
(1) Press the POWER button to turn off the printer.
(2) Confirm that the POWER lamp has gone out.
This takes a few seconds or as long as around 20 seconds.
(3) Unplug the power cord from the wall outlet.
If you are using a power outlet strip, you can switch it off instead.
When you press the POWER button to turn off the printer, the printer automatically puts a
protective cap on the Print Head to prevent the ink from drying. If you remove the power cord or
switch off the power outlet strip before the POWER lamp goes out, this capping will not be done
properly, causing the Print Head to dry and clog.
„ When You Are Not Using the Printer for a Long Time
When you are not using the printer for a long time, print in both black & white and in color, or
perform Print Head Cleaning, about once a month to prevent degradation of the Print Head.
Numerous nozzles are installed in the Print Head for high-precision printing. Just as the
uncapped tip of a ballpoint pen or marker becomes dry and unusable if it is not used for a long
period of time, the print head nozzles become blocked by dried ink. Periodically printing or
cleaning the Print Head can prevent this blockage.
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Cleaning Your Printer
„ Cleaning the Paper Feed Rollers (Roller Cleaning)
Clean the paper feed rollers if paper is not fed properly. Cleaning the Paper Feed Roller of the
Auto Sheet Feeder consumes it, so perform this only when necessary.
1
2
Make sure that the printer is turned on, and then remove any paper from the Auto
Sheet Feeder.
Open the Printer Properties dialog box.
Refer to “Opening the Printer Properties Dialog Box Directly from the Start Menu” in “Opening
the Printer Properties Dialog Box (Windows)” of the User’s Guide on-screen manual.
3
4
Click the Maintenance tab and then Roller Cleaning.
Confirm the message, and then click OK.
The Paper Feed Rollers will rotate as they clean.
5
When the message appears, load three or more sheets of A4 or Letter-sized plain
paper in the Auto Sheet Feeder.
Set the Paper Thickness Lever to the left. For details on the Paper Thickness Lever, refer to
“Front View” in “Main Components” of the User’s Guide on-screen manual.
6
7
Confirm the displayed message and click OK.
The paper that is loaded in the printer will feed through the printer and be ejected.
When the confirmation message is displayed, click OK.
If this procedure does not solve the problem, clean the surface of the roller with applying a
slightly moisten cotton swab with water to wipe off dust or stain. If the problem still persists,
contact a Canon service representative.
1
2
Make sure that the printer is turned on, and then remove any paper from the Auto
Sheet Feeder.
Open the Canon IJ Printer Utility dialog box.
Refer to “Opening the Canon IJ Printer Utility (Macintosh)” in the User’s Guide on-screen
manual.
3
4
5
Make sure that Cleaning is selected in the pop-up menu.
Click Roller Cleaning.
Confirm the displayed message and click OK.
The Paper Feed Rollers will rotate as they clean.
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6
7
When the message appears, load three or more sheets of A4 or Letter-sized plain
paper in the Auto Sheet Feeder.
Set the Paper Thickness Lever to the left. For details on the Paper Thickness Lever, refer to
“Front View” in “Main Components” of the User’s Guide on-screen manual.
Confirm the message, and then click OK.
The paper that is loaded in the printer will feed through the printer and be ejected.
If this procedure does not solve the problem, clean the surface of the roller with applying a
slightly moisten cotton swab with water to wipe off dust or stain. If the problem still persists,
contact a Canon service representative.
„ Cleaning the Inside of the Printer
If the printed paper is smudged, the inside of the printer may be dirty.
To always get best quality printing result, periodical cleaning of the inside of the printer is
recommended.
You can clean this part in two ways:
z See “Cleaning the Bottom Plate (Bottom Plate Cleaning)” on page 38.
z See “Cleaning the Protrusions Inside the Printer” on page 40.
Important
When using Photo Paper Plus Double Sided PP-101D, be sure to clean the inside of the printer
before printing.
z Cleaning the Bottom Plate (Bottom Plate Cleaning)
This section describes how to clean the inside of the printer. If the inside of the printer becomes
dirty, printed paper may get dirty, so we recommend performing cleaning regularly.
1
2
3
Make sure that the printer is turned on, and then remove any paper from the Auto
Sheet Feeder.
Fold a single sheet of A4 or Letter-sized plain paper in half widthwise, and then
unfold the paper.
Load this and only this sheet of paper in the
Auto Sheet Feeder with the open side to the
*1
front.
Set the Paper Thickness Lever to the left. For
details on the Paper Thickness Lever, refer to
“Front View” in “Main Components” of the User’s
Guide on-screen manual.
*1 Load the paper after unfolding it.
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4
Open the printer properties dialog box.
Refer to “Opening the Printer Properties Dialog Box Directly from the Start Menu” in “Opening
the Printer Properties Dialog Box (Windows)” of the User’s Guide on-screen manual.
5
6
Click the Maintenance tab, and then Bottom Plate Cleaning.
When the confirmation message is displayed, click Execute.
The paper cleans the inside of the printer as it feeds through the printer.
If the ejected paper is smudged, perform the Bottom Plate Cleaning again.
If the problem is not resolved after performing the Bottom Plate Cleaning twice, the
protrusions inside the printer may be stained. Clean them according to instructions. See
“Cleaning the Protrusions Inside the Printer” on page 40.
1
2
3
Make sure that the printer is turned on, and then remove any paper from the Auto
Sheet Feeder.
Fold a single sheet of A4 or Letter-sized plain paper in half widthwise, and then
unfold the paper.
Load this and only this sheet of paper in the
Auto Sheet Feeder with the open side to the
*1
front.
Set the Paper Thickness Lever to the left. For
details on the Paper Thickness Lever, refer to
“Front View” in “Main Components” of the User’s
Guide on-screen manual.
*1 Load the paper after unfolding it.
4
Open the Canon IJ Printer Utility dialog box.
Refer to “Opening the Canon IJ Printer Utility (Macintosh)” in the User’s Guide on-screen
manual.
5
6
Make sure that Cleaning is selected in the pop-up menu.
Click Bottom Plate Cleaning.
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7
When the confirmation message is displayed, click Execute.
The paper cleans the inside of the printer as it feeds through the printer.
If the ejected paper is smudged, perform the Bottom Plate Cleaning again.
If the problem is not resolved after performing the Bottom Plate Cleaning twice, the
protrusions inside the printer may be stained. Clean them according to instructions. See
“Cleaning the Protrusions Inside the Printer” on page 40.
z Cleaning the Protrusions Inside the Printer
If protrusions inside the printer are stained, wipe off any ink from the protrusions using a
cotton swab or the like.
Important
Before cleaning the inner parts, be sure to turn the printer off.
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Troubleshooting
This section describes troubleshooting tips for problems you may encounter when using the printer.
Note
If you cannot find appropriate tips for your problem, refer to the on-screen manuals.
z “Cannot Install the Printer Driver” on page 42
z “The USB Connection Does Not Work Properly” on page 43
z
z
“The Printer Is Not Recognized Properly” on page 43
“The Printer Is Not Recognized Properly” on page 43
z “Print Results Not Satisfactory” on page 44
z “Cannot Print to End of Job” on page 44
z “Part of the Page Is Not Printed” on page 44
z “Ink Does Not Come Out/Printing Does Not Start/Printing Is Blurred/Colors Are Wrong/
Straight Lines Are Misaligned” on page 44
z “Printed Paper Curls or Has Ink Blots” on page 45
z “Printed Surface Is Scratched/Paper Is Smudged” on page 46
z “Printing Does Not Start” on page 47
z “Paper Does Not Feed Properly” on page 48
z “Paper Jams” on page 49
z “ALARM Lamp Flashes Orange” on page 50
z “Error Message Appears on the Screen” on page 51
z
z
z
“Writing Error/Output Error/Communication Error” on page 51
“Error No.: 300 Is Displayed” on page 52
“Error No.: 1700/1710 Is Displayed” on page 52
If an Error Occurs When the Printer Is Connected to a Computer
When an error occurs in printing such as the printer is out of paper or paper is jammed, a
troubleshooting message is displayed automatically. Take the appropriate action described in the
message.
The message may vary depending on the version of your Windows operating system.
Troubleshooting
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41
Cannot Install the Printer Driver
Cause
Action
If you were unable to proceed beyond the Printer Connection screen, follow
the procedure below to reinstall the printer driver.
Unable to proceed beyond the Printer
Connection screen.
(1) Click Cancel on the Printer Connection screen.
(2) Click Start Over on the Installation Failure screen.
(3) Click Back on the screen that appears next.
(4) Click Exit on the PIXMA iP1800 series, then remove the
CD-ROM.
(5) Turn the printer off.
(6) Restart your computer.
(7) Make sure you have no application software running,
including anti-virus software.
(8) Follow the procedure described in the Easy Setup
Instructions to reinstall the printer driver.
Installation does not start automatically
when the Setup CD-ROM is inserted
into your computer’s disc drive.
Click Start > My Computer > double-click the CD-ROM icon
.
In non-XP Windows, double-click the My Computer icon on the desktop and
then double-click the CD-ROM icon
.
Note
To use the Run command to start the setup program, specify your disc drive and
then the name of the setup program, Msetup4.exe. The drive letter of the disc
drive depends on your computer.
Double-click the CD-ROM icon on your desktop to start installation.
If the CD-ROM icon is not displayed, restart your computer.
If the CD-ROM icon is still not displayed, try different disks and see if they are
displayed. If other disks are displayed, there is a problem with the Setup CD-
ROM. Contact a Canon service representative.
42
Troubleshooting
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Cause
Action
The Setup CD-ROM is defective.
Click Start > My Computer, and confirm that CD-ROM icon
is visible.
In non-XP Windows, double-click the My Computer icon on the desktop and
confirm that the CD-ROM icon is visible in the window.
Confirm that the CD-ROM icon is displayed when you insert the CD-ROM.
If the CD-ROM icon is not displayed, restart your computer.
If the CD-ROM icon is still not displayed, try different disks and see if they are
displayed. If other disks are displayed, there is a problem with the Setup CD-
ROM. Contact a Canon service representative.
Installation procedure not followed
correctly.
Follow the procedure described in the Easy Setup Instructions for proper
installation.
If the printer driver was not installed correctly, uninstall the driver, restart your
computer, and then reinstall the driver. Refer to the Printer Driver Guide on-
screen manual.
Note
If the installer was forced to be terminated due to a Windows error, the system
may be in an unstable condition and you may not be able to install the driver.
Restart your computer before reinstalling.
The USB Connection Does Not Work Properly
„ The Printer Is Not Recognized Properly
Cause
Action
USB hub is used.
Connect the printer directly to the computer’s USB port without going through
the hub.
USB expansion card is not installed
correctly.
Read the manual supplied with the USB expansion card and reinstall the card.
USB driver is not installed correctly.
The computer does not recognize the printer properly. Reinstall the USB driver
using the latest version of the driver.
„ The Printer Is Not Recognized Properly
Cause
Action
USB hub is used.
Connect the printer directly to the computer’s USB port without going through
the hub.
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43
Print Results Not Satisfactory
„ Cannot Print to End of Job
Cause
Action
In Windows XP and Windows 2000, click Print Options on the Page Setup
sheet. Then, select the Reduce spool data size check box in the displayed
dialog.
Size of the print data is extremely large
(Windows XP/Windows 2000 only).
Selecting Reduce spool data size may reduce the print quality.
„ Part of the Page Is Not Printed
Cause
Action
Page Size/Paper Size setting in the
If the page size setting, set in the application software you are printing from or in
printer driver does not match the actual the printer driver, does not match the actual size of the printing paper, part of the
size of the paper loaded in the printer.
page may not be printed.
Check the page size setting in your application. Then, check Page Size on the
Page Setup sheet in the printer properties dialog box of the printer driver
(Windows) or Paper Size on the Page Setup dialog box of the printer driver
(Macintosh).
„ Ink Does Not Come Out/Printing Does Not Start/Printing Is Blurred/
Colors Are Wrong/Straight Lines Are Misaligned
Cause
Action
FINE Cartridge is not installed properly Remove the FINE Cartridge, then reinstall it.
/ There is no ink left.
Small dusts may be stuck between the contact points. In this case, the print
result may be improved by reinstalling the FINE Cartridge.
Also, check that the protective tape (A) is removed.
(A)
Media Type setting in the printer driver Make sure that the Media Type set in the Main sheet of the printer driver
does not match the actual type of
paper.
(Windows) or the Quality & Media in the pop-up menu of the Print dialog box
(Macintosh) matches the type of the loaded printing paper.
44
Troubleshooting
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Cause
Action
Print Head nozzles are clogged.
Print the nozzle check pattern to check for uneven ink output.
z If the nozzle check pattern does not print out properly
Clean the Print Head and then print the nozzle check pattern to check that
ink is ejecting properly.
z If the problem is not resolved after performing Print Head Cleaning
twice
Perform Print Head Deep Cleaning.
If the problem is not resolved after performing Print Head Deep Cleaning,
perform Print Head Deep Cleaning again.
z If the problem is still not resolved after performing Print Head Deep
Cleaning twice
A FINE Cartridge may have run out of ink. Replace it with a new one.
For details on how to print the nozzle check pattern, how to clean the Print
Head, and how to perform Print Head Deep Cleaning, see “When Printing
Becomes Faint or Colors Are Incorrect” on page 14.
The media is loaded with the wrong
side facing upwards.
Many types of paper are made to be printed on only a particular side of the
paper.
Printing on the wrong side may cause unclear prints or prints with reduced
quality.
Refer to the instruction manuals supplied with the paper.
Print Head is misaligned.
If you did not align the Print Head after installation, straight lines may be printed
misaligned. If ruled lines are printed misaligned or print results are otherwise
unsatisfactory, see “Aligning the Print Head” on page 23 and perform Print Head
Alignment.
Print quality is not set appropriately.
Set the Print Quality setting to High in Windows or Fine in Macintosh.
(1) Open the printer properties dialog box.
Refer to “Opening the Printer Properties Dialog Box from Your
Application Program” in “Opening the Printer Properties Dialog Box
(Windows)” of the User’s Guide on-screen manual.
(2) On the Main sheet, click High for the Print Quality setting.
(1) Open the Print dialog box.
Refer to “Opening the Print Dialog Box” in “Opening the Page Setup and
Print Dialog Box (Macintosh)” of the User’s Guide on-screen manual.
(2) Select Quality & Media in the pop-up menu and then click
Detailed Setting.
(3) Drag the slide bar to set Print Quality to Fine.
Note
Depending on the type of paper, you may not be able to set Print Quality to
High (Windows) or Fine (Macintosh).
„ Printed Paper Curls or Has Ink Blots
Cause
Action
Paper is too thin.
When printing data with high color saturation such as photographs or images in
deep color, we recommend using Photo Paper Pro or other Canon specialty
paper. Refer to “General Information” in the User’s Guide on-screen manual.
Media Type setting in the printer driver Make sure that the Media Type set in the Main sheet of the printer driver
does not match the actual type of
paper.
(Windows) or the Quality & Media in the pop-up menu of the Print dialog box
(Macintosh) matches the type of the loaded printing paper.
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45
„ Printed Surface Is Scratched/Paper Is Smudged
Cause
Action
Paper Feed Roller is dirty.
You may need to clean the Paper Feed Rollers of the Auto Sheet Feeder.
Cleaning the Paper Feed Roller of the Auto Sheet Feeder consumes it, so
perform this procedure only when necessary.
For details on cleaning the Paper Feed Roller, see “Cleaning the Paper Feed
Rollers (Roller Cleaning)” on page 37.
Inside of the printer is dirty.
When performing duplex printing, if the inside of the printer is stained with
excess ink, printed paper may become smudged.
See “Cleaning the Inside of the Printer” on page 38 to clean the inside of the
printer.
Printing on inappropriate type of paper.
z Check to see if the paper you are printing on is not too thick or curled.
See “Media Types You Cannot Use” on page 6.
z When performing Borderless Printing, print quality may be reduced at the top
and bottom edges of the paper. Make sure that the paper you are using is
suitable for Borderless Printing.
For details, refer to the Printer Driver Guide on-screen manual.
Paper is curled.
For Plain Paper
Turn the paper over and reload it to print on the other side.
Leaving the paper loaded in the Auto Sheet Feeder for a long time may cause
the paper to curl. If this happens, load the paper with the other side facing up. It
may resolve the problem.
We recommend putting unused paper back into the package and keep them on
a level surface.
For Other Paper
If you are using paper with either any of the corners or the whole printing
surface curled, the paper may become dirty, not feed properly, or both. Use such
paper after correcting paper curl as follows.
(1) With the printing side (A) facing up, cover the paper with a
fresh sheet of plain paper to avoid staining or scratching the
surface.
(2) Roll up the paper in a direction opposite to paper curl as
seen below.
(1)
(2)
(A)
(3) Check to see that the paper curl is corrected to within
approximately 0.08 to 0.2 inches / 2 to 5 mm (B) in height.
(A)
(B)
We recommend printing curl-corrected paper one sheet at a time.
46
Troubleshooting
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Cause
Action
Inappropriate Paper Thickness Lever
setting.
Adjust the position of the Paper Thickness Lever according to the type of paper
you are printing on. See “Paper Handling” on page 5.
Depending on the printing content, the printing surface may become scratched
even for the types of paper to set the lever to the left. In this case, set the Paper
Thickness Lever to the right.
* Reset the Paper Thickness Lever to the left when you finish printing. If the
lever is not set back to the left, the inside of the printer is more likely to get dirty
due to the wider clearance between the print head and the loaded paper. It may
also reduce print quality.
Note
If the corners or edges of the paper are smudged, try to print with the Paper
Thickness Lever set to the right.
Printing Does Not Start
Cause
Action
Unnecessary print jobs are left in
queue. / Computer problems.
Restarting your computer may solve the problem.
If there are any unnecessary print jobs, follow the procedure below to delete
them.
(1) Open the printer properties dialog box.
Refer to “Opening the Printer Properties Dialog Box Directly from the
Start Menu” in “Opening the Printer Properties Dialog Box (Windows)” of
the User’s Guide on-screen manual.
(2) Click the Maintenance tab and then View Printer Status.
The Canon IJ Status Monitor is displayed.
(3) Click Display Print Queue.
(4) Select Cancel All Documents on the Printer menu.
You may not be able to select this depending on the privileges of the
account.
(5) When the confirmation message is displayed, click Yes.
The print jobs are deleted.
(1) Click the printer icon in the Dock to display the list of print
jobs in progress.
In Mac OS X v.10.2.8, click the printer icon in the Dock to start up the
Print Center and double-click the name of your printer in the Printer
List
.
(2) Select the print job to delete and click
.
The print jobs are deleted.
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47
Paper Does Not Feed Properly
Cause
Action
Printing on inappropriate type of paper. Check to see if the paper you are printing on is not too thick or curled.
See “Media Types You Cannot Use” on page 6.
Paper Feed Roller is dirty.
You may need to clean the Paper Feed Rollers of the Auto Sheet Feeder.
Cleaning the Paper Feed Roller of the Auto Sheet Feeder consumes it, so
perform this procedure only when necessary.
For details on cleaning the Paper Feed Roller, see “Cleaning the Paper Feed
Rollers (Roller Cleaning)” on page 37.
Paper not loaded properly.
Make sure of the following when you load paper in the printer.
z When loading two or more sheets of paper, align the edges of the sheets
before loading.
z Always load the paper in portrait orientation, regardless of the printing
orientation.
z Load the paper with the print side facing UP. Align the right edge of the paper
stack against the Auto Sheet Feeder and slide the Paper Guide so that it just
touches the left edge of the stack.
For details on loading paper, see “Loading Paper” on page 7.
Too much plain paper loaded.
You can load approximately up to 100 sheets of 17 lb / 64 gsm plain paper.
However, proper feeding of paper may not be possible at this maximum capacity
depending on the type of paper or environmental conditions (either very high or
low temperature and humidity).
In such cases, reduce the sheets of paper you load at a time to around half.
For details on loading paper, see “Loading Paper” on page 7.
48
Troubleshooting
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Paper Jams
Cause
Action
Paper jammed in the Paper Output Slot Remove the paper following the procedure below.
and the Auto Sheet Feeder.
(1) Slowly pull the paper out, either from the Auto Sheet Feeder
or from the Paper Output Slot, whichever is easier.
z If the paper tears and a piece remains inside the printer, turn the printer off,
open the Front Cover, and remove it.
Be careful not to touch the components inside the printer.
After removing all paper, close the Front Cover and turn it back on.
z If you cannot pull the paper out, turn the printer off and turn it back on. The
paper will be ejected automatically.
(2) Reload the paper in the printer, and press the RESUME/
CANCEL button on the printer.
If you turned off the printer in step 1, all print jobs in queue are canceled.
Reprint if necessary.
Note
z For details on how to load paper, see “Loading Printing Paper” on page 4.
z When reloading the paper in the printer, see “Paper Does Not Feed Properly”
on page 48 to confirm that you are using the correct paper and are loading it
into the printer correctly.
If you cannot remove the paper or the paper tears inside the printer, or if the
paper jam error continues after removing the paper, contact your Canon Service
representative.
Landscape credit card-sized paper
jammed inside the printer.
Do not load credit card-sized paper in the landscape orientation.
If the ALARM lamp flashes three times or the “Paper is jammed.” message is
displayed when using Windows, remove the paper according to the following
procedure.
(1) Press the POWER button to turn the printer off.
(2) Open the Front Cover, then remove the jammed paper.
Be careful not to touch the components inside the printer.
(3) After removing all paper, close the Front Cover, then turn the
printer back on.
If you cannot remove the jammed paper or the paper jam error continues after
removing the paper, contact your Canon Service representative.
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49
ALARM Lamp Flashes Orange
„ ALARM Lamp Flashes Orange
When a printer error occurs, the ALARM lamp flashes orange as shown below. The number of
flashes indicates the type of error that has occurred. Count the flashes and take the appropriate
action to correct the error.
Repeats
Note the number of flashes
Cause
Action
Two flashes: Printer is out of paper. /
Paper does not feed.
Reload paper in the Auto Sheet Feeder and press the RESUME/CANCEL
button.
Three flashes: Paper jam.
The paper may be jammed. Remove the jammed paper, reload paper properly
in the printer, and then press the RESUME/CANCEL button. See “Paper Jams”
on page 49.
Four Flashes: Ink has run out.
Ink has run out.
Replace the ink cartridge and close the cover.
If printing is in progress and you want to continue printing, press the RESUME
button for at least 5 seconds with the ink cartridge installed. Then printing can
continue under the ink out condition.
The function for detecting the remaining ink level will be disabled.
Replace the empty ink cartridge immediately after the printing. The resulting
print quality is not satisfactory, if printing is continued under the ink out
condition.
Five flashes: The FINE Cartridge
cannot be recognized.
Possible causes are as follows:
z The FINE Cartridge may not be installed properly.
z The FINE Cartridge may not be compatible with this printer.
Install the appropriate FINE Cartridge. If lines are misaligned or the resulting
output is not satisfactory, carry out the Print Head Alignment.
Seven Flashes: FINE Cartridge is not
installed in the correct position.
Confirm that the FINE Cartridges are installed in the appropriate positions.
See “Replacing a FINE Cartridge” on page 26.
Eight flashes: Ink absorber is almost
full.
The printer has a built-in ink absorber to hold the ink used during Print Head
Cleaning, for example.
Eight flashes indicates that the ink absorber is nearly full.
Press the RESUME/CANCEL button to cancel the error so you can continue
printing.
Before the ink absorber becomes completely full, contact a Canon service
representative. (You will need to replace a particular part of the printer.)
Important
Canon recommends that you call for service as soon as this error occurs. Once
the ink absorber becomes completely full, printing cannot be performed until the
ink absorber is replaced.
Fourteen Flashes: The FINE Cartridge The FINE Cartridge may not be compatible with this printer.
cannot be recognized.
Install the appropriate FINE Cartridge. If lines are misaligned or the resulting
output is not satisfactory, carry out the Print Head Alignment.
Fifteen Flashes: The FINE Cartridge
cannot be recognized.
Possible causes are as follows:
z The FINE Cartridge may not be installed properly.
z The FINE Cartridge may not be compatible with this printer.
Install the appropriate FINE Cartridge. If lines are misaligned or the resulting
output is not satisfactory, carry out the Print Head Alignment.
50
Troubleshooting
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Cause
Action
Sixteen Flashes: Ink level cannot be
detected.
Ink may have run out.
The function for detecting the remaining ink level will be disabled since the ink
level cannot be correctly detected.
If you want to continue printing without this function, press the RESUME button
for at least 5 seconds.
Canon recommends to use new genuine Canon cartridges in order to obtain
optimum qualities.
Please be advised that Canon shall not be liable for any malfunction or trouble
caused by continuation of printing under the ink out condition.
„ POWER Lamp Flashes Green and ALARM Lamp Flashes Orange
Alternately
Disconnect the printer cable from the printer, turn the printer off, and then unplug the printer from
the power supply. Plug the printer back in and turn the printer back on after leaving it for a while.
If the problem is not resolved, contact your Canon Service representative.
Error Message Appears on the Screen
„ Writing Error/Output Error/Communication Error
Cause
Action
The printer is not ready.
Confirm that the POWER lamp is lit.
If the POWER lamp is off, turn the printer on.
While the POWER lamp is flashing green, the printer is initializing. Wait until the
POWER lamp stops flashing and remains lit green.
If the ALARM lamp is flashing orange, an error may have occurred on the
printer. For details on how to resolve the error, see “ALARM Lamp Flashes
Orange” on page 50.
Printer port setting does not match the Check the printer port settings.
computer’s interface connecting the
(1) Click Start > Control Panel > Printers and Other
printer.
Hardware > Printers and Faxes.
In non-XP Windows, click Start
>
Settings
>
Printers.
(2) Click the Canon iP1800 series icon.
(3) Open the File menu and select Properties.
(4) Click the Ports tab to confirm the port settings.
Make sure that a port named USBnnn (Canon iP1800 series) (where “n”
is a number) is selected for Print to the following port(s)
.
If the port setting is not correct, change the port setting according to the
interface you are using, or reinstall the printer driver.
The printer is not connected properly.
Make sure that the printer cable is securely plugged in to the printer and the
computer.
z If you are using a relay device such as a USB hub, disconnect it, connect the
printer directly to the computer, and try printing again. If printing starts
normally, there is a problem with the relay device.
Consult the reseller of the relay device for details.
z There could also be a problem with the USB cable. Replace the USB cable
and try printing again.
Printer driver is not installed properly.
The printer driver may not be installed properly. Uninstall them following the
procedure described in the Printer Driver Guide on-screen manual and reinstall
them following the procedure described in the Easy Setup Instructions.
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51
„ Error No.: 300 Is Displayed
Cause
Action
The printer is not ready.
Make sure that the printer is turned on, and that it is connected securely to the
computer.
If the POWER lamp is off, turn the printer on.
While the POWER lamp is flashing green, the printer is initializing. Wait until the
POWER lamp stops flashing and remains lit green.
If the ALARM lamp is flashing orange, an error may have occurred on the
printer. For details on how to resolve the error, see “ALARM Lamp Flashes
Orange” on page 50.
Printer is not connected properly.
Make sure that the USB cable is plugged in securely to the computer and the
printer.
z If you are using a relay device such as a USB hub, disconnect it, connect the
printer directly to the computer, and try printing again. If printing starts
normally, there is a problem with the relay device.
Consult the reseller of the relay device for details.
z There could also be a problem with the USB cable. Replace the USB cable
and try printing again.
Your printer is not selected in Printer
on the Print dialog box.
Select iP1800 series in Printer on the Print dialog box.
If iP1800 series does not appear in Printer, follow the procedure below to
check that the driver for your printer is installed to your computer.
(1) Select Print & Fax Preferences from Printer.
In Mac OS X v.10.2.8 or 10.3.x, select Edit Printer List from Printer
.
(2) Check that iP1800 series is displayed in the list of printers
and that the check box is selected.
In Mac OS X v.10.2.8, check that iP1800 series is displayed in the
Printer List
.
(3) If iP1800 series is not displayed, click Add(+) to add the
printer.
If you cannot add the printer, follow the procedure described in the Easy Setup
Instructions to reinstall the printer driver.
„ Error No.: 1700/1710 Is Displayed
Cause
Action
The ink absorber is almost full.
The printer has a built-in ink absorber to hold the ink used during Print Head
Cleaning, for example.
This error message indicates that the ink absorber is nearly full.
Press the RESUME/CANCEL button to cancel the error so you can continue
printing.
Before the ink absorber becomes completely full, contact a Canon service
representative. (You will need to replace a particular part of the printer.)
Important
Canon recommends that you call for service as soon as this error occurs. Once
the ink absorber becomes completely full, printing cannot be performed until the
ink absorber is replaced.
52
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Appendix
Reading the On-screen Manuals
Along with this Quick Start Guide, on-screen manuals are also supplied with your printer. For
detailed instructions on installing the on-screen manuals, refer to your setup sheet.
You can view the on-screen manuals in the following way:
To view the on-screen manual, double-click the iP1800 series On-screen Manual shortcut icon on
the desktop, or click Start > All Programs (or Programs) > Canon iP1800 series Manual > iP1800
series On-screen Manual.
System Requirements
Browser: Windows HTML Help Viewer
Note
®
z Microsoft Internet Explorer 5.0 or later must be installed.
z The on-screen manual may not be displayed properly depending on your operating system or
Internet Explorer version. We recommend that you keep your system up to date with Windows
Update.
To view the on-screen manual, double-click the iP1800 series On-screen Manual alias on the
desktop.
Note
If you installed the User’s Guide from the Manual folder in the Setup CD-ROM, open the folder in
which you copied the User’s Guide and double-click top.htm.
System Requirements
Browser: Help Viewer
Note
z The on-screen manual may not be displayed properly depending on your operating system. We
recommend that you keep your system up to date.
z We recommend using Safari as your Web browser to view the HTML format on-screen
manuals. If Safari is not installed on your computer, download it from Apple Computer, Inc.
website and install it.
Appendix
53
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Specifications
General Specifications
Printing resolution (dpi)
Print width
4800 (horizontal)* x 1200 (vertical)
* Ink droplets can be placed with a pitch of 1/4800 inch at minimum.
8.0 inches / 203.2 mm max.
(for Borderless Printing: 8.5 inches / 216 mm)
Acoustic noise level
Operating environment
Storage environment
Approx. 43.0 dB (A)*
* When printing in the highest print quality mode on Photo Paper Pro.
Temperature: 5 to 35°C (41 to 95°F)
Humidity: 10 to 90% RH (no condensation)
Temperature: 0 to 40°C (32 to 104°F)
Humidity: 5 to 95% RH (no condensation)
Power supply
AC 100-240 V, 50/60 Hz
Power consumption
Printing: Approx. 7 W
Standby: Approx. 0.7 W
OFF: Approx. 0.5 W
External dimensions
Approx. 17.4 (W) x 9.3 (D) x 6.0 (H) inches /
Approx. 442 (W) x 237 (D) x 152 (H) mm
* With the Paper Support retracted.
Weight
Approx. 3.3 kg (Approx. 7.3 lb.)
* With the FINE Cartridges installed.
Canon FINE Cartridges
BK: 320 nozzles, C/M/Y/Dye Bk 384x3 nozzles
54
Appendix
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*1
Minimum System Requirements
*2
Operating System
Windows Vista™
Processor
Pentium II 300 MHz*3
RAM
Hard Disk Space*4
128 MB
400 MB
Windows XP SP1, SP2
Windows 2000 Professional SP2, SP3, SP4
*5
Operating System
Mac OS X v.10.4
Processor
RAM
Hard Disk Space*4
Intel processor PowerPC G3
256 MB
128 MB
200 MB
Mac OS X v.10.2.8 - v.10.3
*1 Conform to the operating system’s requirement when it is higher than this.
For updated compatibility, visit our website.
*2 Operation can only be guaranteed on a PC with built-in USB or USB 2.0 Hi-Speed port and pre-
installed Windows Vista, XP, or 2000.
*3 Including compatible processors.
*4 For bundled software installation.
*5 Macintosh File System: Mac OS Extended (Journaled), Mac OS Extended.
z CD-ROM drive
z Display: Windows; SVGA 800 x 600
Additional System Requirements for On-Screen Manuals
Browser: Windows HTML Help Viewer
Browser: Help Viewer
Note: Microsoft Internet Explorer 5.0 or later must be
installed. The on-screen manual may not be displayed
properly depending on your operating system or Internet
Explorer version. We recommend that you keep your
system up to date with Windows Update.
Note: The on-screen manual may not be displayed properly
depending on your operating system. We recommend that
you keep your system up to date.
Appendix
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Safety Precautions
Please read the safety warnings and cautions provided in this manual to ensure that you use the
printer safely. Do not attempt to use the printer in any way not described in this manual.
Warning
You may cause an electric shock, fire, or damage the printer if you ignore any of these safety precautions.
Choosing a location Do not place the printer close to flammable solvents such as alcohol or thinners.
Power supply
Never attempt to plug in or unplug the printer from the power supply when your hands are wet.
Always push the plug all the way into the power outlet.
Never damage, modify, stretch or excessively bend or twist
the power cord. Do not place heavy objects on the power
cord.
Never plug the printer into a power socket that is shared with
other equipment (extension lead/cord, 2- or 3-way adapter,
etc.).
Never use the printer if the power cord is bundled or knotted.
If you detect smoke, unusual smells or strange noises around the printer, immediately unplug the
printer at the power supply and call for service.
Periodically, unplug the printer and use a dry cloth to wipe off
any dust or dirt collected on the plug and the power outlet. If
the printer is placed at a location exposed to a lot of dust,
smoke, or high humidity, the dust collected on the plug
absorbs moisture and may cause insulation failure and fire.
Use the power cable included with the printer.
Cleaning the printer Use a damp cloth to clean the printer. Never use flammable
solvents such as alcohol, benzene or thinners.
If flammable solvents come in contact with electrical
components inside the printer, it could cause a fire or electric
shock.
Always unplug the printer from the power outlet before cleaning the printer.
If you accidentally switch the printer on while cleaning it, you could injure yourself or damage the
printer.
56
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Maintaining the
printer
Do not attempt to disassemble or modify the printer. There are no user serviceable parts inside the
printer.
The printer contains high-voltage components. Never attempt any maintenance procedure not
described in this guide.
Working around the
printer
Do not use highly flammable sprays near the printer.
This could cause a fire or electric shock if the spray comes into contact with electrical components
inside the printer.
Caution
You may cause injury or damage the printer if you ignore any of these safety precautions.
Choosing a location Do not install the printer in a location that is unstable or subject to excessive vibration.
Do not install the printer in locations that are very humid or dusty, in direct sunlight, outdoors, or
close to a heating source.
To avoid the risk of fire or electric shocks, install the printer in a location with an ambient
temperature range of 5°C to 35°C (41°F to 95°F) and humidity of 10% to 90% (condensation free).
Do not place the printer on a thick rug or carpet.
Power supply
Ensure that the area around the power outlet is kept clear at
all times so you can easily unplug the power cord if
necessary.
Never remove the plug by pulling on the cord.
Do not use an extension lead/cord.
Safety Precautions
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57
Working around the
printer
Never put your hands or fingers in the printer while it is printing.
When moving the printer, carry the printer at both ends.
Do not hold the Paper Output Slot.
Do not place any object on the printer.
Do not place metal objects (paper clips, staples, etc.) or containers of flammable solvents (alcohol,
thinners, etc.) on top of the printer.
If any foreign object (metal or liquid) fall into the printer, unplug the power cord and call for service.
Do not transport or store the printer on a slant, vertically or upside-down, as the ink may leak and
damage the printer.
FINE Cartridges (Ink For safety reasons, store FINE Cartridges (Ink Cartridges) out of the reach of small children.
Cartridges)
If a child ingests any ink, consult a doctor immediately.
Do not shake FINE Cartridges (Ink Cartridges).
Ink may spill out and stain clothing or the surrounding area.
Never touch the electrical contacts or Print Head Nozzles on
a FINE Cartridge (Ink Cartridge) after printing. The metal
parts may be very hot and could cause burns.
Do not throw FINE Cartridges (Ink Cartridges) into fire.
58
Safety Precautions
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Users in the U.S.A.
„ Regulatory Information
FCC Notice (U.S.A. Only)
For 120V, 60Hz model
Model Number: K10299
This device complies with Part 15 of the FCC Rules. Operation is subject to the following two
conditions: (1) This device may not cause harmful interference, and (2) this device must accept any
interference received, including interference that may cause undesired operation.
Note: This equipment has been tested and found to comply with the limits for a Class B digital
device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable
protection against harmful interference in a residential installation. This equipment generates, uses
and can radiate radio frequency energy and, if not installed and used in accordance with the
instructions, may cause harmful interference to radio communications.
However, there is no guarantee that interference will not occur in a particular installation. If this
equipment does cause harmful interference to radio or television reception, which can be
determined by turning the equipment off and on, the user is encouraged to try to correct the
interference by one or more of the following measures:
z Reorient or relocate the receiving antenna.
z Increase the separation between the equipment and receiver.
z Connect the equipment into an outlet on a circuit different from that to which the receiver is
connected.
z Consult the dealer or an experienced radio/TV technician for help.
Use of a shielded cable is required to comply with Class B limits in Subpart B of Part 15 of the FCC
Rules.
Do not make any changes or modifications to the equipment unless otherwise specified in the
manual. If such changes or modifications should be made, you could be required to stop operation of
the equipment.
Canon U.S.A., Inc.
One Canon Plaza
Lake Success, NY 11042
1-516-328-5600
„ Canon U.S.A., INC. LIMITED WARRANTY --- (USA Only)
The limited warranty set forth below is given by Canon U.S.A., Inc. (“Canon USA”) with respect to
the new or refurbished Canon-brand product (“Product”) packaged with this limited warranty, when
purchased and used in the United States only.
The Product is warranted against defects in materials and workmanship under normal use and
service for a period of ninety (90) days from the date of original purchase. Defective parts or a
defective Product returned to a Canon USA repair facility or a Canon USA Authorized Service
Facility (“ASF”), and proven to be defective upon inspection will be (a) repaired; (b) exchanged for
new or comparable rebuilt, recovered, remanufactured, repaired and/or recycled parts or; (c)
exchanged for a refurbished Product, as determined by the Canon USA repair facility or the ASF.
Warranty repair or replacement shall not extend the original warranty period of the Product. A dated
proof of purchase is required at the time of warranty service. A copy of your dated bill of sale will
satisfy this requirement. This warranty does not cover any accessories, or any consumables, such
as paper or ink cartridges, as to which there shall be no warranty or replacement.
Safety Precautions
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59
This limited warranty shall only apply if the Product is used in conjunction with compatible
computers, peripheral equipment and software. Canon USA shall have no responsibility for such
items except for compatible Canon brand peripheral equipment covered by a separate warranty
(“Separate Warranty”). Repairs of such Canon brand peripheral equipment shall be governed by the
terms of the Separate Warranty. Non-Canon brand equipment and software that may be distributed
with the Product are sold “as is” and without warranty of any kind by Canon USA, including any
implied warranty regarding merchantability or fitness for a particular purpose, and all such warranties
are disclaimed. The sole warranty, if any, with respect to such non-Canon brand items is given by
the manufacturer or producer thereof.
This limited warranty covers all defects encountered in normal use of the Product and does not apply
in the following cases:
(a) Loss of or damage to the Product due to abuse, neglect, mishandling, improper packaging by
you, alteration, accident, electrical current fluctuations, improper use, failure to follow operating
or maintenance instructions in, or environmental conditions prescribed in, Canon USA’s user’s
manual or other documentation, or services performed by someone other than a Canon USA
repair facility or ASF. Without limiting the foregoing, dropping the Product, scratches, and
abrasions will be presumed to have resulted from misuse, abuse or failure to operate the
Product as set forth in the user’s manual or other documentation for the Product.
(b) Use of parts, media, software or supplies (other than those sold by Canon USA), including non-
Canon ink cartridges or refilled ink cartridges, that cause damage to the Product or cause
abnormally frequent service calls or service problems.
(c) If the Product has had its serial number or dating defaced, altered or removed.
ANY SYSTEM SOFTWARE (WHETHER FACTORY LOADED ON THE PRODUCT OR
CONTAINED ON THE SOFTWARE DISKETTES OR CD-ROMS ENCLOSED WITH, OR
ACCOMPANYING, THE PRODUCT), AND ANY UTILITY SOFTWARE, DISTRIBUTED WITH OR
FOR THE PRODUCT, IS SOLD “AS IS” AND WITHOUT WARRANTY BY CANON USA. THE SOLE
WARRANTY WITH RESPECT TO SUCH SOFTWARE IS CONTAINED IN THE SOFTWARE
MANUFACTURER'S LICENSE AGREEMENT DISTRIBUTED THEREWITH, INCLUDING ANY
LIMITATIONS AND DISCLAIMERS THEREON. PLEASE CONTACT CANON USA IMMEDIATELY
IF YOU HAVE NOT RECEIVED A COPY OF THE SOFTWARE MANUFACTURER'S LICENSE
AGREEMENT.
NO IMPLIED WARRANTY, INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY OR
FITNESS FOR A PARTICULAR PURPOSE, APPLIES TO THE PRODUCT AFTER THE
APPLICABLE PERIOD OF THE EXPRESS LIMITED WARRANTY STATED ABOVE, AND NO
OTHER EXPRESS WARRANTY OR GUARANTY, EXCEPT AS MENTIONED ABOVE, GIVEN BY
ANY PERSON OR ENTITY WITH RESPECT TO THE PRODUCT SHALL BIND CANON USA, OR
ITS ASF. (SOME STATES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED
WARRANTY LASTS, SO THE ABOVE LIMITATION MAY NOT APPLY TO YOU.) CANON USA
SHALL NOT BE LIABLE FOR LOSS OF REVENUES OR PROFITS, INCONVENIENCE, EXPENSE
FOR SUBSTITUTE EQUIPMENT OR SERVICE, STORAGE CHARGES, LOSS OR CORRUPTION
OF DATA, OR ANY OTHER SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES CAUSED
BY THE USE, MISUSE, OR INABILITY TO USE THE PRODUCT REGARDLESS OF THE LEGAL
THEORY ON WHICH THE CLAIM IS BASED, AND EVEN IF CANON USA OR ITS ASF HAS BEEN
ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. NOR SHALL RECOVERY OF ANY KIND
AGAINST CANON USA OR ITS ASF BE GREATER IN AMOUNT THAN THE PURCHASE PRICE
OF THE PRODUCT CAUSING THE ALLEGED DAMAGE. WITHOUT LIMITING THE
FOREGOING, YOU ASSUME ALL RISK AND LIABILITY FOR LOSS, DAMAGE OR INJURY TO
YOU AND YOUR PROPERTY AND TO OTHERS AND THEIR PROPERTY ARISING OUT OF THE
POSSESSION, USE, MISUSE, OR INABILITY TO USE THE PRODUCT SOLD BY CANON USA
NOT CAUSED SOLELY AND DIRECTLY BY THE NEGLIGENCE OF CANON USA, OR ITS ASF.
(SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR
CONSEQUENTIAL DAMAGES, SO THE ABOVE EXCLUSION OR LIMITATION MAY NOT APPLY
TO YOU.) THIS LIMITED WARRANTY SHALL NOT EXTEND TO ANYONE OTHER THAN THE
60
Safety Precautions
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ORIGINAL PURCHASER OF THE PRODUCT OR THE PERSON FOR WHOM IT WAS
PURCHASED AS A GIFT, AND STATES YOUR EXCLUSIVE REMEDY.
Canon USA offers a range of customer technical support* options:
z
Interactive troubleshooting, e-mail technical support, the latest driver downloads and answers to
z
z
z
Toll-free live technical support Monday-Saturday (excluding holidays) at 1-800-828-4040
Telephone Device for the Deaf (TDD-1-866-251-3752)
Repair or Exchange Service Options:
In the event service is required for the Product during the limited warranty period, Canon USA
offers two hardware support options:
Authorized Service Facility Carry-In / Mail-In Service
Canon USA’s Carry-In/Mail-In Service provides repair or exchange, at Canon USA’s option,
through Canon USA’s Authorized Service Facility (ASF) network. The name and telephone
number of the ASF(s) near you may be obtained from Canon USA’s Web site at
www.canontechsupport.com or by calling the Canon USA Customer Care Center at 1-800-
828-4040, or any time while speaking to a technical support person. A Product covered by this
limited warranty will be repaired or exchanged, as determined by Canon USA, and returned
without charge by the ASF.
InstantExchange Service **
A Canon Customer Care Center or ASF technician will attempt to diagnose the nature of the
problem and, if possible, correct it over the telephone. If the problem cannot be corrected over
the telephone, and you elect the InstantExchange option, a reference number will be issued to
you. You will be asked for the Product serial number and other information pertaining to your
defective Product and for a ship-to location for the replacement Product (must include street
address).
The Canon USA repair facility will ship out the replacement Product, via 2nd day Air freight
service, prepaid by Canon USA. After receipt of the replacement Product (with instructions and a
prepaid waybill), follow the enclosed instructions on how to ship the defective Product to the
Canon USA repair facility. The defective Product must be returned in the shipping carton in
which the replacement Product was packed and include the reference number, A COPY OF
YOUR DATED PROOF OF PURCHASE (BILL OF SALE), and a complete explanation of the
problem. DO NOT INCLUDE ANY OTHER ITEMS WITH THE DEFECTIVE PRODUCT IN THE
RETURN SHIPPING CARTON, AND BE SURE TO RETAIN YOUR PRINTHEAD AND INK
CARTRIDGE(S) AND TANK(S).
InstantExchange Service expedites, usually by the second business day, the exchange of a
defective Product with a replacement Product, which will normally be shipped the same day if
your request for this service is by 3 p.m. E.T. Monday through Friday, except holidays (three (3)
business day InstantExchange Service for Alaska and Hawaii). Canon USA does not guarantee
expedited shipping service in the event of the occurrence of factors beyond its reasonable
control. The replacement Product you receive may be a refurbished or reconditioned unit and
will be covered for the balance of the period remaining on your original limited warranty. NOTE
THAT BY USING THIS SERVICE YOU WILL KEEP THE REPLACEMENT PRODUCT THAT IS
SENT TO YOU. CANON USA WILL RETAIN THE DEFECTIVE PRODUCT THAT YOU
ORIGINALLY PURCHASED, WHICH SHALL BECOME THE PROPERTY OF CANON USA.
InstantExchange warranty program service is available only during the express limited-warranty
period for your Product and only in the continental United States, Alaska and Hawaii during such
period.
This limited warranty gives you specific legal rights, and you may also have other rights, which vary
from state to state.
* Support program specifics are subject to change without notice.
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61
** InstantExchange warranty service is subject to the availability of refurbished or new replacement
units.
Canon U.S.A., Inc.
One Canon Plaza
Lake Success, NY 11042
USA
©2007 Canon U.S.A., Inc. Canon is a registered trademark of Canon Inc. in the United States and
may also be a registered trademark in other countries.
62
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Index
A
U
Appendix 53
Users in the U.S.A.
Canon U.S.A., Inc. Limited Warranty - U.S. Only
59
B
Before Printing 2
C
Cleaning Your Printer
inside 38
roller 37
L
Loading Printing Paper
envelopes 9
paper 7
recommended paper and requirements 5
M
Media
cannot use 6
specialty 4
Media Type 5
N
Nozzle Check Pattern
examining 17
printing 15
P
Print Head
aligning the Print Head 23
cleaning 19
deep cleaning 21
Printing from Your Computer
Macintosh 12
Windows 10
R
Replacing a FINE Cartridge
ink level information 26
knowing when to replace ink tank 27
Replacing FINE Cartridges 32
Routine Maintenance 14
S
Safety Precautions 56
Specialty Media 4
Specifications 54
System Requirements 55
T
Troubleshooting 41
Turning off the Printer 3
Turning on the Printer 2
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63
64
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65
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66
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Ordering Information
For additional supplies, use the following descriptions and order numbers.
Description
Order #
FINE Cartridges
PG-30 Black
CL-31 Color
PG-40 Black
CL-41 Color
1899B002
1900B002
0615B002
0617B002
Canon Specialty Papers
All Occasion Photo Cards (4" x 8"/ 50 sheets)
Glossy Photo Paper Credit Card Size
High Resolution Paper (8.5" x 11"/ 100 sheets)
Matte Photo Paper (4" x 6"/ 120 sheets)
Matte Photo Paper (8.5" x 11"/ 50 sheets)
Photo Paper Glossy (4" x 6"/ 50 sheets)
1029A069
9157A023
1033A011
7981A014
7981A004
0775B021
0775B022
0775B023
0775B024
9981A006
9981A005
0041B005
0041B006
7980A007
7980A012
7980A022
7980A019
7980A006
1686B014
1686B017
1686A020
1029A014
1029A027
1029A059
1029A004
1029A028
0001C001
Photo Paper Glossy (4" x 6"/ 100 sheets)
Photo Paper Glossy (8.5" x 11"/ 50 sheets)
Photo Paper Glossy (8.5" x 11"/ 100 sheets)
Photo Paper Plus Double Sided (5" x 7"/ 10 sheets)
Photo Paper Plus Double Sided (8.5" x 11"/ 10 sheets)
Photo Paper Plus Double Sided Album Kit (5" x 7")
Photo Paper Plus Double Sided Album Kit (8.5" x 11")
Photo Paper Plus Glossy (4" x 6"/ 20 sheets)
Photo Paper Plus Glossy (4" x 6"/ 50 sheets)
Photo Paper Plus Glossy (4" x 6"/ 120 sheets)
Photo Paper Plus Glossy (5" x 7"/ 20 sheets)
Photo Paper Plus Glossy (8.5" x 11"/ 20 sheets)
Photo Paper Plus Semi-gloss (4" x 6"/ 50 sheets)
Photo Paper Plus Semi-gloss (8" x 10" / 20 sheets)
Photo Paper Plus Semi-gloss (8.5" x 11"/ 20 sheets)
Photo Paper Pro (4" x 6"/ 20 sheets)
Photo Paper Pro (4" x 6"/ 75 sheets)
Photo Paper Pro (8" x 10"/ 20 sheets)
Photo Paper Pro (8.5" x 11"/ 15 sheets)
Photo Paper Pro (8.5" x 11"/ 30 sheets)
Photo Stickers (16 stickers/sheet, 5 sheets/pack)
Call 1-800-OK-CANON to locate a dealer near you, or visit the Canon eStore at
© 2007 Canon U.S.A., Inc. Canon is a registered trademark of Canon Inc. in the United States and may be a registered trademark or
®
trademarks in other countries. All other product and brand names are trademarks of their respective owners. As an ENERGY STAR
®
partner, Canon U.S.A., Inc. has determined that this product meets the ENERGY STAR guidelines for energy efficiency.
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The FINE Cartridges are compatible with this product.
For information on product specifications, please visit our website at
QT5-0919-V01
XXXXXXXX
©CANON INC.2007
PRINTED IN VIETNAM
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