Philips Computer Monitor 274E5QSB User Manual

274E5  
EN User manual  
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28  
33  
Customer care and warranty  
Troubleshooting & FAQs  
1. Important  
Please use approved power cord provided  
by Philips all the time. If your power cord  
is missing, please contact with your local  
service center. (Please refer to Customer  
Care Consumer Information Center)  
1. Important  
This electronic user’s guide is intended for  
anyone who uses the Philips monitor.Take time  
to read this user manual before you use your  
monitor. It contains important information and  
notes regarding operating your monitor.  
Do not subject the monitor to severe  
vibration or high impact conditions during  
operation.  
The Philips guarantee applies provided the  
product is handled properly for its intended use,  
in accordance with its operating instructions and  
upon presentation of the original invoice or cash  
receipt, indicating the date of purchase, dealer’s  
name and model and production number of the  
product.  
Do not knock or drop the monitor during  
operation or transportation.  
Maintenance  
To protect your monitor from possible  
damage, do not put excessive pressure on  
the LCD panel. When moving your moni-  
tor, grasp the frame to lift; do not lift the  
monitor by placing your hand or fingers on  
the LCD panel.  
1.1 Safety precautions and mainte-  
nance  
Unplug the monitor if you are not going to  
use it for an extensive period of time.  
Warnings  
Use of controls, adjustments or procedures  
other than those specified in this documentation  
may result in exposure to shock, electrical  
hazards and/or mechanical hazards.  
Unplug the monitor if you need to clean it  
with a slightly damp cloth. The screen may  
be wiped with a dry cloth when the power  
is off. However, never use organic solvent,  
such as, alcohol, or ammonia-based liquids  
to clean your monitor.  
Read and follow these instructions when  
connecting and using your computer monitor.  
To avoid the risk of shock or permanent  
damage to the set, do not expose the  
monitor to dust, rain, water, or excessive  
moisture environment.  
Operation  
Please Keep the monitor out of direct  
sunlight, very strong bright lights and  
away from any other heat source. Lengthy  
exposure to this type of environment may  
result in discoloration and damage to the  
monitor.  
If your monitor gets wet, wipe it with dry  
cloth as soon as possible.  
If foreign substance or water gets in your  
monitor, please turn the power off immedi-  
ately and disconnect the power cord.Then,  
remove the foreign substance or water, and  
send it to the maintenance center.  
Remove any object that could fall into  
ventilation holes or prevent proper cooling  
of the monitor’s electronics.  
Do not block the ventilation holes on the  
cabinet.  
Do not store or use the monitor in loca-  
tions exposed to heat, direct sunlight or  
extreme cold.  
When positioning the monitor, make sure  
the power plug and outlet are easily ac-  
cessible.  
In order to maintain the best performance  
of your monitor and use it for a longer life-  
time, please use the monitor in a location  
that falls within the following temperature  
and humidity ranges.  
If turning off the monitor by detaching the  
power cable or DC power cord, wait for 6  
seconds before attaching the power cable  
or DC power cord for normal operation.  
1
1. Important  
Temperature: 0-40°C 32-95°F  
Humidity: 20-80% RH  
1.2 Notational Descriptions  
The following subsections describe notational  
conventions used in this document.  
IMPORTANT: Always activate a moving  
screen saver program when you leave  
your monitor unattended. Always activate  
a periodic screen refresh application  
if your monitor will display unchanging  
static content. Uninterrupted display of  
still or static images over an extended  
period may cause “burn in”, also known as  
“after-imaging” or “ghost imaging”, on your  
screen.  
Notes, Cautions andWarnings  
Throughout this guide, blocks of text may be  
accompanied by an icon and printed in bold or  
italic type.These blocks contain notes, cautions  
or warnings.They are used as follows:  
Note  
This icon indicates important information and  
tips that help you make better use of your  
computer system.  
"Burn-in", "after-imaging", or "ghost imag-  
ing" is a well-known phenomenon in LCD  
panel technology. In most cases, the  
“burned in” or “after-imaging” or “ghost  
imaging” will disappear gradually over a  
period of time after the power has been  
switched off.  
Caution  
This icon indicates information that tells you  
how to avoid either potential damage to  
hardware or loss of data.  
Warning  
Warning  
Failure to activate a screen saver, or a periodic  
screen refresh application may result in severe  
“burn-in” or “after-image” or “ghost image”  
symptoms that will not disappear and cannot be  
repaired.The damage mentioned above is not  
covered under your warranty.  
This icon indicates the potential for bodily harm  
and tells you how to avoid the problem.  
Some warnings may appear in alternate formats  
and may not be accompanied by an icon. In such  
cases, the specific presentation of the warning is  
mandated by the relevant regulatory authority.  
Service  
The casing cover should be opened only  
by qualified service personnel.  
If there is any need for any document for  
repair or integration, please contact with  
your local service center. (please refer to  
the chapter of "Consumer Information  
Center")  
For transportation information, please  
refer to "Technical Specifications".  
Do not leave your monitor in a car/trunk  
under direct sun light.  
Note  
Consult a service technician if the monitor  
does not operate normally, or you are not sure  
what procedure to take when the operating  
instructions given in this manual have been  
followed.  
2
1. Important  
From the planning, design and production  
stages, Philips emphasizes the important of  
making products that can easily be recycled. At  
Philips, end-of-life management primarily entails  
participation in national take-back initiatives  
and recycling programs whenever possible,  
preferably in cooperation with competitors,  
which recycle all materials (products and related  
packaging material) in accordance with all  
Environmental Laws and taking back program  
with the contractor company.  
1.3 Disposal of product and packing  
material  
Waste Electrical and Electronic Equipment-  
WEEE  
Your display is manufactured with high quality  
materials and components which can be  
recycled and reused.  
This marking on the product or on its  
packaging illustrates that, under European  
Directive 2002/96/EC governing used electrical  
and electronic appliances, this product may  
not be disposed of with normal household  
waste.You are responsible for disposal of  
this equipment through a designated waste  
electrical and electronic equipment collection.  
To determine the locations for dropping off  
such waste electrical and electronic, contact  
your local government office, the waste disposal  
organization that serves your household or the  
store at which you purchased the product.  
To learn more about our recycling program  
please visit  
about/sustainability/ourenvironment/  
productrecyclingservices.page  
Your new monitor contains materials that can  
be recycled and reused. Specialized companies  
can recycle your product to increase the  
amount of reusable materials and to minimize  
the amount to be disposed of.  
All redundant packing material has been  
omitted.We have done our utmost to make the  
packaging easily separable into mono materials.  
Please find out about the local regulations on  
how to dispose of your old monitor and packing  
from your sales representative.  
Taking back/Recycling Information for  
Customers  
Philips establishes technically and economically  
viable objectives to optimize the environmental  
performance of the organization's product,  
service and activities.  
3
2. Setting up the monitor  
Install base stand  
2. Setting up the monitor  
1. Place the monitor face down on soft  
and smooth surface taking care to avoid  
scratching or damaging the screen.  
2.1 Installation  
Package contents  
274E5  
2. Hold the base stand with both hands and  
firmly insert the base stand into the base  
column.  
(1) Gently attach the base to the base  
column until the latch locks the base.  
AC/DC Adapter  
(2) Use your fingers to tighten the screw  
located at the bottom of the base, and  
secure the base to the column tightly.  
VGA (optional)  
Audio cable (optional)  
2
DVI (optional)  
Cable management  
Note  
Use only the AC/DC adapter model: Philips  
ADPC1945 (274E5QSB/QHSB),Philips  
ADPC1965 (274E5QHAW/QHAB)  
1
4
2. Setting up the monitor  
Connecting to your PC  
Model 274E5QHSB:  
Model 274E5QSB:  
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2
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2
1
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AC/DC power input  
VGA input  
AC/DC power input  
VGA input  
DVI-D input  
HDMI input  
Kensington anti-theft lock  
HDMI or MHL input(option)  
HDMI audio output  
Kensington anti-theft lock  
Model 274E5QHAB, 274E5QHAW:  
Connect to PC  
1. Connect the power cord to the back of  
the monitor firmly.  
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2
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MHL  
7
2. Turn off your computer and unplug its  
power cable.  
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3. Connect the monitor signal cable to the  
video connector on the back of your  
computer.  
3
1
4. Plug the power cord of your computer and  
your monitor into a nearby outlet.  
5. Turn on your computer and monitor. If the  
monitor displays an image, installation is  
complete.  
AC/DC power input  
VGA input  
HDMI input  
HDMI or MHL input(option)  
Earphone output  
Audio input  
Kensington anti-theft lock  
5
2. Setting up the monitor  
Model 274E5QHAB, 274E5QHAW:  
2.2 Operating the monitor  
Front view product description  
Model 274E5QSB, 274E5QHSB:  
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Switch monitor’s power ON and  
OFF.  
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3
6
4
2
Access the OSD menu  
.
Switch monitor’s power ON and  
OFF.  
Return to previous OSD level.  
Adjust the speaker volume.  
Adjust the OSD menu.  
Access the OSD menu  
.
Return to previous OSD level.  
Change display format.  
Change the signal input source.  
SmartImage Lite.There are three  
modes to be selected: Standard,  
Internet and Game.  
Adjust the OSD menu.  
Change the signal input source.  
SmartImage Lite.There are three  
modes to be selected: Standard,  
Internet and Game.  
6
2. Setting up the monitor  
Description of the On Screen Display  
What is On-Screen Display (OSD)?  
On-Screen Display (OSD) is a feature in all  
Philips LCD monitors. It allows an end user to  
adjust screen performance or select functions  
of the monitors directly through an on-screen  
instruction window.A user friendly on screen  
display interface is shown as below:  
Model 274E5QSB:  
  
  
  
  
  
   
Model 274E5QHSB,274E5QHAB,274E5QHAW:  
  
  
  
  
  
  
  
Basic and simple instruction on the control keys  
In the OSD shown above, you can press  
buttons at the front bezel of the monitor to move  
the cursor, and press OK button to confirm the  
choice or change.  
7
2. Setting up the monitor  
The OSD Menu  
Resolution notification  
Below is an overall view of the structure of  
the On-Screen Display.You can use this as a  
reference when you want to work your way  
around the different adjustments later on.  
This monitor is designed for optimal  
performance at its native resolution,  
1920×1080@60Hz.When the monitor is  
powered on at a different resolution, an alert is  
displayed on screen: Use 1920×1080@60Hz for  
best results.  
Main menu  
Sub menu  
Input  
VGA  
DVI (available for selective models)  
Display of the native resolution alert can be  
switched off from Setup in the OSD (On  
Screen Display) menu.  
HDMI (available for selective models)  
MHL-HDMI (available for selective models)  
Picture  
Picture Format  
Brightness  
Wide Screen, 4:3  
0~100  
Physical Function  
Tilt  
Contrast  
0~100  
SmartResponse  
(available for selective models)  
Off, Fast, Faster, Fastest  
SmartContrast  
On, Off  
On, Off  
Pixel Orbiting  
(available for selective models)  
Over Scan  
(available for selective models)  
On, Off  
Volume  
(available for selective models)  
0~100  
Audio  
Color  
Stand-Alone  
On, Off  
Mute  
On, Off  
Color Temperature  
6500K, 9300K  
sRGB  
User Define  
Red: 0~100  
Green: 0~100  
Blue: 0~100  
Language  
English, Deutsch, Español, Ελληνική, Français,  
Italiano, MaryarNederlands, Português,  
Português do BrazilPolskiРусский ,Svenska,  
SuomiTürkçeČeštinaУкраїнська, 简体中文,  
中文,日本語,한국어  
0~100  
OSD Settings  
Horizontal  
Vertical  
0~100  
Transparency  
Off, 1, 2, 3, 4  
5s, 10s, 20s, 30s, 60s  
OSD Time Out  
Auto  
Setup  
H.Position  
V.Position  
Phase  
0~100  
0~100  
0~100  
0~100  
On, Off  
Clock  
Resolution Notification  
Reset  
Yes, No  
Information  
8
2. Setting up the monitor  
2.3 MHL (Mobile High-Definition  
Link) introduction  
What is it?  
MHL-HDMI  
Mobile High Definition Link (MHL) is a mobile  
audio/video interface for directly connecting  
mobile phones and other portable devices to  
high-definition displays.  
MHL  
An optional MHL cable allows you to simply  
connect your MHL capable mobile device to  
this large Philips MHL display, and watch your  
HD videos come to life with full digital sound.  
Now not only you can enjoy your mobile  
games, photos, movies, or other apps on its  
big screen, you can simultaneously charge your  
mobile device so you never run out of power  
half way.  
Note  
The port marked [MHL-HDMI] is the  
only port on the monitor that supports  
the MHL function when the MHL cable is  
used. Note that the MHL certified cable is  
different than a standard HDMI cable.  
A mobile device with MHL certification  
must be purchased separately  
You may have to manually switch the  
monitor to MHL-HDMI mode in order  
to activate the monitor, if you have other  
devices already working and connected to  
available inputs  
How do I use the MHL function?  
To use the MHL function, you need an MHL-  
Certified mobile device.To find a list of MHL-  
certified devices, visit the official MHL website  
(http://www.mhlconsortium.org)  
Standby/Off energy saving of ErP is not ap-  
plicable for the MHL charging functionality  
You also need a optional MHL certified special  
cable in order to use this function.  
How does it work? (how do I connect?)  
Connect the Optional MHL cable to the mini  
USB port on the mobile device side, and the  
[MHL-HDMI] marked port on the monitor side.  
You are now ready to view the images on your  
big screen display and operate all function on  
you the mobile device such as internet surfing,  
game playing, photo browsing…etc. if your  
monitor has speaker function, then you will be  
able to hear accompanying sound too.When  
the MHL cable is disconnected or the mobile  
device is turned off, the MHL function will be  
automatically disabled.  
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3. Image Optimization  
3. The SmartImage Lite on screen display  
will remain on screen for 5 seconds or  
you can also press OK button to make  
confirmation.  
3. Image Optimization  
3.1 SmartImage Lite  
4. When SmartImage Lite is enabled, the  
sRGB scheme is disabled automatically.To  
use sRGB you need to disable SmartImage  
What is it?  
SmartImage Lite provides presets that  
Lite with the  
button at the front bezel  
optimize display for different types of content,  
dynamically adjusting brightness, contrast, color  
and sharpness in real time.Whether you're  
working with text applications, displaying images  
or watching a video, Philips SmartImage Lite  
delivers great optimized monitor performance.  
of your monitor.  
Except using key to scroll down, you can  
also press buttons to choose and press  
OK button to confirm selection and close the  
SmartImage Lite OSD.  
There are three modes to be selected: Standard,  
Internet, Game.  
Why do I need it?  
You want a monitor that delivers optimized  
display all your favorite types of content,  
SmartImage Lite software dynamically adjust  
brightness, contrast, color and sharpness in  
real time to enhance your monitor viewing  
experience.  
  
  
  
  
How does it work?  
  
SmartImage Lite is an exclusive, leading edge  
Philips technology that analyzes the content  
displayed on your screen. Based on a scenario  
you select, SmartImage Lite dynamically  
enhances the contrast, color saturation and  
sharpness of images to enhance the contents  
being displayed - all in real time with the press  
of a single button.  
Standard: Enhances text and dampens  
brightness to increase readability and  
reduce eye strain.This mode significantly  
enhances readability and productivity when  
you're working with spreadsheets, PDF files,  
scanned articles or other general office  
applications.  
Internet:This profile combines color  
saturation, dynamic contrast and sharpness  
enhancement to display photos and other  
images with outstanding clarity in vibrant  
colors - all without artifacts and faded  
colors.  
How to enable SmartImage Lite?  
Game:Turn on over drive circuit for best  
response time, reduce jaggy edges for fast  
moving objects on screen, enhance contrast  
ratio for bright and dark scheme, this  
profile delivers the best gaming experience  
for gamers.  
1. Press  
screen display;  
2. Keep pressing  
Standard, Internet, Game.  
to launch the SmartImage Lite on  
to toggle between  
10  
3. Image Optimization  
3.2 SmartContrast  
What is it?  
Installation  
Follow the instruction and complete the  
installation.  
Unique technology that dynamically analyzes  
displayed content and automatically optimizes  
a LCD monitor's contrast ratio for maximum  
visual clarity and viewing enjoyment, stepping  
up backlighting for clearer, crisper and brighter  
images or dimming backlighting for clear display  
of images on dark backgrounds.  
You can launch after installation is  
completed.  
If you want to launch later, you can either  
click the shortcut on desktop or toolbar.  
Why do I need it?  
You want the very best visual clarity and  
viewing comfort for every type of content.  
SmartContrast dynamically controls contrast  
and adjusts backlighting for clear, crisp, bright  
gaming and video images or displays clear,  
readable text for office work. By reducing your  
monitor's power consumption, you save on  
energy costs and extend the lifetime of your  
monitor.  
First launch -Wizard  
How does it work?  
The first time after installation of  
SmartControl Lite, it will automatically go  
to Wizard for first time launch.  
When you activate SmartContrast, it will analyse  
the content you are displaying in real time to  
adjust colors and control backlight intensity.This  
function will dynamically enhance contrast for a  
great entertainment experience when viewing  
videos or playing games.  
The wizard will guide you through  
adjustment your monitor performance step  
by step.  
You can go to Plug-in menu to launch  
wizard later on as well.  
You can adjust more options without  
wizard by Standard pane.  
3.3 Philips SmartControl Lite  
The new SmartControl Lite software by Phillips  
allows you to control your monitor via an easy  
to use on-screen graphic interface. Complicated  
adjustments are a thing of the past as this user  
friendly software guides you through fine-  
tuning resolution, Color calibration, Clock/Phase  
adjustments, RGB White point adjustment, etc.  
Equipped with latest technology in core  
algorithm for fast processing and response, this  
Windows 7 compliant eye catching animated  
Icon based software is ready to enhance your  
experience with Philips monitors!  
11  
3. Image Optimization  
Start with Standard pane:  
Adjust menu:  
Adjust Menu allow you to adjust Brightness,  
Contrast, Focus, Position and Resolution.  
You can follow the instruction and do the  
adjustment.  
Cancel prompts user if you want to cancel  
installation.  
12  
3. Image Optimization  
Color menu:  
Color Menu allow you to adjust RGB,  
Black Level,White Point, Color Calibration,  
and SmartImage Lite (Please refer to  
SmartImage Lite section).  
You can follow the instruction and do the  
adjustment.  
Refer to below table for sub-menu item  
base on your input.  
Example for Color Calibration:  
1. "Show Me" starts color calibration tutorial.  
2. Start - starts the 6-step color calibration  
sequence.  
3. QuickView loads the before/after images.  
4. To return to Color home pane, click the  
Cancel button.  
5. Enable color calibration - by default is on.  
If unchecked, does not allow for color  
calibration to happen, dimes out start and  
quick view buttons.  
6. Must have patent info in calibration screen.  
13  
3. Image Optimization  
First color Calibration Screen:  
Previous button is disabled until the second  
color screen.  
Next goes to the succeeding target  
(6-targets).  
Displays current preference settings.  
Final next goes File>Presets pane.  
A checked box enables the feature.The  
check box is a toggle.  
Cancel closes the UI and returns to the  
plug in page.  
Enable Context Menu on desktop is  
checked (On) by default. Enable Context  
menu displays SmartControl Lite selections  
for Select Preset andTune Display in the  
desktop right-click context menu. Disabled  
removes SmartControl Lite from the right  
click context menu.  
SmartImage Lite  
Allows user to change setting for better display  
setting based on content.  
When Entertainment is set, SmartContrast and  
SmartResponse are enabled.  
EnableTaskTray icon is checked (On) by  
default. Enable context menu shows the  
task tray menu for SmartControl Lite. A  
right click on the task tray icon displays the  
menu options for Help,Technical Support,  
Check for Update, About, and Exit.When  
Enable task tray menu is disabled, the task  
tray icon will only display EXIT.  
Run at Startup is checked (On) by default.  
When disabled, SmartControl Lite will not  
launch at start or be in the task tray.The  
only way to launch SmartControl Lite is  
either from the desktop short cut or from  
the program file. Any preset set to run  
at startup will not load when this box is  
unchecked (Disabled).  
Options>Preferences - Will only be active  
when selecting Preferences from the drop-  
down Options menu. On a non-supported  
display capable of DDC/CI, only the Help and  
Options tabs are available.  
Enable transparency mode (Windows 7,  
Vista, XP). Default is 0% Opaque.  
14  
3. Image Optimization  
Options>Input - Will only be active when  
selecting Input from the drop-down Options  
menu. On a non-supported display capable of  
DDC/CI, only the Help and Options tabs are  
available.All other SmartControl Lite tabs are  
not available.  
Help>User Manual - Will only be active when  
selecting User Manual from the drop-down  
Help menu. On a non-supported display  
capable of DDC/CI, only the Help and Options  
tabs are available.  
Help>Version - Will only be active when  
selectingVersion from the drop- down Help  
menu. On a non-supported display capable of  
DDC/CI, only the Help and Options tabs are  
available.  
Display the Source instruction pane and  
current input source setting.  
On single input displays, this pane will not  
be visible.  
Options>Audio - Will only be active when  
selecting Audio from the drop-down Options  
menu.  
On a non-supported display capable of DDC/  
CI, only the Help and Options tabs are available.  
15  
3. Image Optimization  
Context Sensitive menu  
Technical Support - displays the tech  
support page.  
The Context Sensitive menu is Enabled by  
default. If Enable Context Menu has been  
checked in the Options>Preferences pane, then  
the menu will be visible.  
Check for Update - takes the user to PDI  
Landing and checks the user’s version  
against the most current available.  
About - Displays detailed reference  
information: product version, release  
information, and product name.  
Exit - Close SmartControl Lite.  
To run SmartControl Lite again either select  
SmartControl Lite from Program menu, double-  
click the desktop PC icon or restart the system.  
The Context Menu has four entries:  
SmartControl Lite - When selected the  
About Screen is displayed.  
Select Preset - Provides a hierarchical  
menu of saved presets for immediate use.  
A check mark shows the currently selected  
preset. Factory Preset can also be called  
from the drop down menu.  
Tune Display - Opens the SmartControl  
Lite control panel.  
TaskTray Menu Disabled  
SmartImage Lite - Check current settings,  
Standard, Internet, Game.  
When theTaskTray is disabled in the preference  
folder, only the EXIT selection is available.  
To completely remove SmartControl Lite  
from the task tray, disable Run at Startup in  
Options>Preferences.  
TaskTray Menu Enabled  
The task tray menu can be displayed by right-  
clicking on the SmartControl Lite icon from the  
task tray. Left Click will launch the application.  
The task tray has five entries:  
Help - Access to User Manual file: Open  
User Manual file using the default browser  
window.  
16  
4.Technical Specifications  
4. Technical Specifications  
Picture/Display  
Monitor PanelType  
Backlight  
IPS LCD  
LED  
Panel Size  
27" W (68.6cm)  
16:9  
Aspect Ratio  
Pixel Pitch  
0.3114 x 0.3114 mm  
250 cd/m²  
20,000,000:1  
1000:1  
Brightness  
SmartContrast  
Contrast Ratio (typ.)  
ResponseTime (typ.)  
SmartResponse (available for  
selected models)  
Optimum Resolution  
Viewing Angle  
Picture Enhancement  
Display Colors  
Vertical Refresh Rate  
Horizontal Frequency  
MHL  
14ms  
5ms  
1920x1080@60Hz  
178° (H) / 178° (V) @ C/R > 10  
SmartImage Lite  
16.7M  
56Hz - 76Hz  
30kHz - 83kHz  
1080P@30Hz  
YES  
sRGB  
Connectivity  
274E5QSB:VGA(Analog), DVI(Digital,HDCP)  
274E5QHSB, 274E5QHAB, 274E5QHAW:VGA(Analog),  
HDMI(Digital,HDCP), MHL-HDMI (Digital, HDCP)  
274E5QHAB, 274E5QHAW : PC audio-in, Earphone out  
274E5QHSB : HDMI audio out  
Signal Input  
Audio In/Out  
Input Signal  
Separate Sync, Sync on Green  
Convenience  
274E5QSB, 274E5QHSB,:  
User Convenience  
274E5QHAB, 274E5QHAW:  
English, German, Spanish, Greek, French, Italian, Hungarian, Dutch,  
Portuguese, Brazil Portuguese, Polish, Russian, Swedish, Finnish,  
Turkish, Czech, Ukranian, Simplified Chinese,Traditional Chinese,  
Japanese, Korean  
OSD Languages  
Other Convenience  
Kensington Lock  
Plug & Play Compatibility  
DDC/CI, sRGB,Windows 8/7/Vista/XP, Mac OSX, Linux  
17  
4.Technical Specifications  
Stand  
Tilt  
-5° / +20°  
274E5QSB :  
Power  
On Mode  
31.1W(typ.)  
Sleep (typ.)  
Off (typ.)  
0.5W  
0.3W  
Power LED indicator  
Power Supply  
On mode:White, Standby/Sleep mode:White (blinking)  
External, 100-240VAC, 50-60Hz  
274E5QHSB :  
Power  
On Mode  
31.7W(typ.)  
Sleep (typ.)  
Off (typ.)  
0.5W  
0.3W  
Power LED indicator  
Power Supply  
On mode:White, Standby/Sleep mode:White (blinking)  
External, 100-240VAC, 50-60Hz  
274E5QHAB, 274E5QHAW:  
Power  
On Mode  
31.7W(typ.), 45W(max.)  
Sleep (typ.)  
0.5W  
Off (typ.)  
0.3W  
Power LED indicator  
Power Supply  
On mode:White, Standby/Sleep mode:White (blinking)  
External, 100-240VAC, 50-60Hz  
Dimension  
Product with stand (WxHxD)  
Product without stand  
(WxHxD)  
622 x 470 x 237 mm  
622 x 375 x 49 mm  
Weight  
Product with stand  
Product without stand  
Product with packaging  
5.1 kg  
4.875 kg  
7.17 kg  
Operating Condition  
Temperature range (operation)  
Temperature range  
0°C to 40 °C  
-20°C to 60°C  
(Non-operation)  
Relative humidity  
20% to 80%  
30,000hrs  
MTBF  
18  
4.Technical Specifications  
Environmental  
ROHS  
YES  
EPEAT  
Silver (www.epeat.net)  
100% recyclable  
Packaging  
Specific Substances  
Energy Star  
100% PVC BFR free housing  
YES  
Compliance and standards  
CE Mark, FCC Class B, GOAST, SEMKO,TCO Certified, ETL,  
BSMI, ISO9241-307  
Regulatory Approvals  
Cabinet  
274E5QHAW: white/274E5Q: Black/Black Cherry, or other  
color options as applicable in your region  
Glossy  
Color  
Finish  
Note  
for registration status in your country.  
latest version of leaflet.  
19  
4.Technical Specifications  
4.1 Resolution & Preset Modes  
Maximum Resolution  
1920x1080@60Hz (analog input)  
1920x1080@60Hz (digital input)  
Recommended Resolution  
1920x1080@60Hz (digital input)  
H. freq (kHz) Resolution  
V. freq (Hz)  
31.47  
31.47  
35.00  
37.86  
37.50  
37.88  
46.88  
48.36  
60.02  
63.89  
79.98  
55.94  
70.64  
65.29  
67.50  
720x400  
640x480  
70.09  
59.94  
66.67  
72.81  
75.00  
60.32  
75.00  
60.00  
75.03  
60.02  
75.03  
59.89  
74.98  
59.95  
60.00  
640x480  
640x480  
640x480  
800x600  
800x600  
1024x768  
1024x768  
1280x1024  
1280x1024  
1440x900  
1440x900  
1680x1050  
1920x1080  
Note  
Please notice that your display works best at  
native resolution of 1920x1080@60Hz. For  
best display quality, please follow this resolution  
recommendation.  
20  
4.Technical Specifications  
Contrast: 50%  
5. Power Management  
Brightness: 250 nits  
If you haveVESA DPM compliance display card  
or software installed in your PC, the monitor  
can automatically reduce its power consumption  
when not in use. If an input from a keyboard,  
mouse or other input device is detected,  
the monitor will 'wake up' automatically.The  
following table shows the power consumption  
and signaling of this automatic power saving  
feature:  
Color temperature: 6500k with full white  
pattern  
Note  
This data is subject to change without notice.  
274E5QSB:  
Power Management Definition  
VESA  
Mode  
Video H-sync V-sync  
Power Used  
31.1 W (typ.)  
0.5 W (typ.)  
0.3 W (typ.)  
LED Color  
White  
Active  
ON  
OFF  
Yes  
No  
-
Yes  
No  
-
White  
(blink)  
Sleep  
Switch Off OFF  
OFF  
274E5QHSB:  
Power Management Definition  
VESA  
Mode  
Video H-sync V-sync  
Power Used  
31.7 W (typ.)  
0.5 W (typ.)  
0.3 W (typ.)  
LED Color  
White  
Active  
Sleep  
ON  
OFF  
Yes  
No  
-
Yes  
No  
-
White  
(blink)  
Switch Off OFF  
OFF  
274E5QHAB, 274E5QHAW :  
Power Management Definition  
VESA  
Mode  
Video H-sync V-sync  
Power Used  
LED Color  
White  
31.7 W (typ.)  
45 W(max.)  
Active  
Sleep  
ON  
OFF  
Yes  
Yes  
White  
(blink)  
No  
-
No  
-
0.5 W (typ.)  
0.3 W (typ.)  
Switch Off OFF  
OFF  
The following setup is used to measure power  
consumption on this monitor.  
Native resolution: 1920x1080  
21  
5. Power Management  
Certified Displays:  
6. Regulatory Information  
Lead-free Product  
Production facilities have an Environmental  
Management System (EMAS or ISO 14001)  
Low energy consumption to minimize  
climate impact  
Lead free display promotes  
environmentally sound recovery  
Restrictions on Chlorinated and  
and disposal of waste from electrical  
and electronic equipment.Toxic  
Brominated flame retardants, plasticizers,  
plastics and heavy metals such as cadmium,  
mercury and lead (RoHS compliance)  
substances like Lead has been eliminated  
and compliance with European community’s  
stringent RoHs directive mandating restrictions  
on hazardous substances in electrical and  
electronic equipment have been adhered to  
in order to make Philips monitors safe to use  
throughout its life cycle.  
Both product and product packaging is  
prepared for recycling  
The brand owner offers take-back options  
Corporate Social Responsibility  
The brand owner demonstrates the  
product is manufactured under working  
practices that promote good labour  
relations and working conditions.  
Congratulations!  
This product is designed for both you and the  
planet!  
The Criteria Document can be downloaded  
from our web site.The criteria included in  
this label have been developed byTCO  
Development in co-operation with scientists,  
experts, users as well as manufacturers all  
over the world. Since the end of the 1980s  
TCO has been involved in influencing the  
development of IT equipment in a more user  
and environmentally friendly direction. Our ICT  
product labeling system began in 1992 and is  
now requested by users and ICT-manufacturers  
all over the world.  
TCO Development works for  
sustainable IT - manufacture,  
use and recycling of IT products  
reflecting environmental, social and economic  
responsibility.  
TCO Certified is a third party verified program,  
where every product model is tested by an  
accredited impartial test laboratory.TCO  
Certified represents one of the toughest  
certifications for ICT products worldwide.  
Some of the Usability features ofTCO  
Certified Displays:  
For displays with glossy bezels the user should  
consider the placement of the display as the  
bezel may cause disturbing reflections from  
surrounding light and bright surfaces.  
Visual Ergonomics for image quality  
is tested to ensure top performance  
and reduce sight and strain problems.  
Important parameters are Resolution,  
Luminance, Contrast, Reflection and Colour  
characteristics  
For more information, please visit  
Products are tested according to rigorous  
safety standards at impartial laboratories  
Technology for you and the planet  
Electric and magnetic fields emissions as  
low as normal household background levels  
(Only for selective models)  
Workload ergonomics to ensure a good  
physical environment  
Some of the Environmental features ofTCO  
22  
6. Regulatory Infomation  
EPEAT  
CE Declaration of Conformity  
(www.epeat.net)  
This product is in conformity with the following  
standards  
The EPEAT (Electronic  
EN60950-1:2006+A11:2009+A1:  
2010+A12:2011 (Safety requirement of  
InformationTechnology Equipment).  
Product Environmental  
AssessmentTool) program  
evaluates computer  
desktops, laptops, and monitors based on 51  
environmental criteria developed through  
an extensive stakeholder consensus process  
supported by US EPA.  
EN55022:2010(Radio Disturbance  
requirement of InformationTechnology  
Equipment).  
EN55024:2010 (Immunity requirement of  
InformationTechnology Equipment).  
EPEAT system helps purchasers in the public  
and private sectors evaluate, compare and  
select desktop computers, notebooks and  
monitors based on their environmental  
attributes. EPEAT also provides a clear and  
consistent set of performance criteria for the  
design of products, and provides an opportunity  
for manufacturers to secure market recognition  
for efforts to reduce the environmental impact  
of its products.  
EN61000-3-2:2006+A1:2009+A2:2009  
(Limits for Harmonic Current Emission).  
EN61000-3-3:2008 (Limitation ofVoltage  
Fluctuation and Flicker) following provisions  
of directives applicable.  
2006/95/EC (LowVoltage Directive).  
2004/108/EC (EMC Directive).  
2009/125/EC (ErP Directive, EC No.  
1275/2008 Implementing Directive  
for Standby and Off mode power  
consumption)  
Benefits of EPEAT  
Reduce use of primary materials  
Reduce use of toxic materials  
And is produced by a manufacturing  
organization on ISO9000 level.  
Avoid the disposal of hazardous waste EPEAT’S  
requirement that all registered products meet  
ENERGY STAR’s energy efficiency specifications,  
means that these products will consume less  
energy throughout their life.  
ISO9241-307:2008 (Ergonomic  
requirement, Analysis and compliance test  
methods for electronic visual displays).  
GS EK1-2000:2011 (GS mark requirement).  
prEN50279:1998 (Low Frequency Electric  
and Magnetic fields forVisual Display).  
MPR-II (MPR:1990:8/1990:10 Low  
Frequency Electric and Magnetic fields).  
TCO CERTIFIED (Requirement for  
Environment Labeling of Ergonomics,  
Energy, Ecology and Emission,TCO: Swedish  
Confederation of Professional Employees)  
forTCO versions.  
23  
6. Regulatory Infomation  
Energy Star Declaration  
(www.energystar.gov)  
Changes or modifications not expressly  
approved by the party responsible for  
compliance could void the user's authority  
to operate the equipment.  
As an ENERGY STAR® Partner, we  
have determined that this product  
meets the ENERGY STAR®  
guidelines for energy efficiency.  
Use only RF shielded cable that was supplied  
with the monitor when connecting this monitor  
to a computer device.  
Note  
We recommend you switch off the monitor  
when it is not in use for a long time.  
To prevent damage which may result in fire or  
shock hazard, do not expose this appliance to  
rain or excessive moisture.  
THIS CLASS B DIGITAL APPARATUS MEETS  
ALL REQUIREMENTS OFTHE CANADIAN  
INTERFERENCE-CAUSING EQUIPMENT  
REGULATIONS.  
Federal Communications Commission (FCC)  
Notice (U.S. Only)  
This equipment has been tested and found  
to comply with the limits for a Class B digital  
device, pursuant to Part 15 of the FCC  
Rules.These limits are designed to provide  
reasonable protection against harmful  
interference in a residential installation.  
This equipment generates, uses and can  
radiate radio frequency energy and, if not  
installed and used in accordance with the  
instructions, may cause harmful interference  
to radio communications.  
FCC Declaration of Conformity  
Declaration of Conformity for Products Marked  
with FCC Logo,  
United States Only  
This device complies with Part 15 of the FCC  
Rules. Operation is subject to the following two  
conditions: (1) this device may not cause harmful  
interference, and (2) this device must accept any  
interference received, including interference that  
may cause undesired operation.  
However, there is no guarantee that  
interference will not occur in a particular  
installation. If this equipment does cause  
harmful interference to radio or television  
reception, which can be determined by  
turning the equipment off and on, the  
user is encouraged to try to correct  
the interference by one or more of the  
following measures:  
Commission Federale de la Communication  
(FCC Declaration)  
Cet équipement a été testé et déclaré  
conforme auxlimites des appareils  
numériques de class B,aux termes de  
l'article 15 Des règles de la FCC. Ces  
limites sont conçues de façon à fourir  
une protection raisonnable contre les  
interférences nuisibles dans le cadre d'une  
installation résidentielle.  
Reorient or relocate the receiving antenna.  
Increase the separation between the  
equipment and receiver.  
Connect the equipment into an outlet on  
a circuit different from that to which the  
receiver is connected.  
Consult the dealer or an experienced  
radio/TV technician for help.  
CET appareil produit, utilise et peut émettre  
des hyperfréquences qui, si l'appareil n'est  
pas installé et utilisé selon les consignes  
données, peuvent causer des interférences  
nuisibles aux communications radio.  
24  
6. Regulatory Infomation  
Cependant, rien ne peut garantir l'absence  
d'interférences dans le cadre d'une  
installation particulière. Si cet appareil est  
la cause d'interférences nuisibles pour  
la réception des signaux de radio ou de  
télévision, ce qui peut être décelé en  
fermant l'équipement, puis en le remettant  
en fonction, l'utilisateur pourrait essayer de  
corriger la situation en prenant les mesures  
suivantes:  
EN 55022 Compliance (Czech Republic Only)  
Polish Center forTesting and Certification  
Notice  
The equipment should draw power from a  
socket with an attached protection circuit (a  
three-prong socket).All equipment that works  
together (computer, monitor, printer, and so on)  
should have the same power supply source.  
Réorienter ou déplacer l’antenne de  
réception.  
Augmenter la distance entre l’équipement  
et le récepteur.  
Brancher l’équipement sur un autre circuit  
que celui utilisé par le récepteur.  
The phasing conductor of the room's electrical  
installation should have a reserve short-circuit  
protection device in the form of a fuse with a  
nominal value no larger than 16 amperes (A).  
Demander l’aide du marchand ou d’un  
technicien chevronné en radio/télévision.  
Toutes modifications n'ayant pas reçu  
l'approbation des services compétents  
en matière de conformité est susceptible  
d'interdire à l'utilisateur l'usage du présent  
équipement.  
To completely switch off the equipment, the  
power supply cable must be removed from the  
power supply socket, which should be located  
near the equipment and easily accessible.  
A protection mark "B" confirms that the  
equipment is in compliance with the protection  
usage requirements of standards PN-93/T-42107  
and PN-89/E-06251.  
N'utiliser que des câbles RF armés pour  
les connections avec des ordinateurs ou  
périphériques.  
CET APPAREIL NUMERIQUE DE LA CLASSE  
B RESPECTETOUTES LES EXIGENCES DU  
REGLEMENT SUR LE MATERIEL BROUILLEUR  
DU CANADA.  
25  
6. Regulatory Infomation  
North Europe (Nordic Countries) Information  
Ergonomie Hinweis (nur Deutschland)  
Der von uns gelieferte Farbmonitor entspricht  
den in der "Verordnung über den Schutz vor  
Schäden durch Röntgenstrahlen" festgelegten  
Vorschriften.  
Placering/Ventilation  
VARNING:  
FÖRSÄKRA DIG OM ATT HUVUDBRYTARE  
OCH UTTAG ÄR LÄTÅTKOMLIGA, NÄR  
DU STÄLLER DIN UTRUSTNING PÅPLATS.  
Auf der Rückwand des Gerätes befindet sich  
ein Aufkleber, der auf die Unbedenklichkeit der  
Inbetriebnahme hinweist, da dieVorschriften  
über die Bauart von Störstrahlern nach Anlage  
III ¤ 5 Abs. 4 der Röntgenverordnung erfüllt sind.  
Placering/Ventilation  
ADVARSEL:  
SØRG VED PLACERINGEN FOR, AT  
NETLEDNINGENS STIK OG STIKKONTAKT  
ER NEMTTILGÆNGELIGE.  
Damit Ihr Monitor immer den in der Zulassung  
geforderten Werten entspricht, ist darauf zu  
achten, daß  
Paikka/Ilmankierto  
VAROITUS:  
1. Reparaturen nur durch Fachpersonal  
durchgeführt werden.  
SIJOITA LAITE SITEN, ETTÄ VERKKOJOHTO  
VOIDAAN TARVITTAESSA HELPOSTI  
IRROTTAA PISTORASIASTA.  
2. nur original-Ersatzteile verwendet werden.  
3. bei Ersatz der Bildröhre nur eine  
bauartgleiche eingebaut wird.  
Plassering/Ventilasjon  
ADVARSEL:  
NÅR DETTE UTSTYRET PLASSERES, MÅ  
DU PASSE PÅ AT KONTAKTENE FOR  
STØMTILFØRSEL ER LETTE Å NÅ.  
Aus ergonomischen Gründen wird empfohlen,  
die Grundfarben Blau und Rot nicht auf  
dunklem Untergrund zu verwenden (schlechte  
Lesbarkeit und erhöhte Augenbelastung bei zu  
geringem Zeichenkontrast wären die Folge).  
Der arbeitsplatzbezogene Schalldruckpegel  
nach DIN 45 635 beträgt 70dB (A) oder  
weniger.  
BSMI Notice (Taiwan Only)  
ACHTUNG: BEIM AUFSTELLEN  
DIESES GERÄTES DARAUF  
ACHTEN, DAß NETZSTECKER UND  
NETZKABELANSCHLUß LEICHT  
ZUGÄNGLICH SIND.  
26  
6. Regulatory Infomation  
China RoHS  
EU Energy Label  
The People's Republic of China released a  
regulation called "Management Methods for  
Controlling Pollution by Electronic Information  
Products" or commonly referred to as China  
RoHS.All products including CRT and Monitor  
which are produced and sold for China market  
have to meet China RoHS request.  
The European Energy Label informs you on  
the energy efficiency class of this product.  
The greener the energy efficiency class of this  
product is the lower the energy it consumes. On  
the label, you can find the energy efficiency class,  
the average power consumption of this product  
in use and the average energy consumption for  
1 year.  
Note  
The EU Energy Label will be ONLY applied on  
the models bundling with HDMI andTV tuners.  
环保使用期限  
此标识指期限(十年),电子信息产品中含有的有  
毒有害物质或元素在正常使用的条件下不会发生  
外泄或突变, 电子信息产品用户使用该电子信息  
产品不会对环境造成严重污染或对其人身、 财  
产造成严重损害的期限.  
《废弃电器电子产品回收处理管理条例》提示性  
说明  
为了更好地关爱及保护地球,当用户不再需要此产  
品或产品寿命终止时,请遵守国家废弃电器电子产  
品回收处理相关法律法规,将其交给当地具有国家  
认可的回收处理资质的厂商进行回收处理。  
27  
7. Customer care and warranty  
black pixel. Other combinations of lit and dark  
sub pixels appear as single pixels of other colors.  
7. Customer care and  
warranty  
Types of Pixel Defects  
Pixel and sub pixel defects appear on the screen  
in different ways.There are two categories of  
pixel defects and several types of sub pixel  
defects within each category.  
7.1 Philips’ Flat Panel Monitors Pixel  
Defect Policy  
Philips strives to deliver the highest quality  
products.We use some of the industry's most  
advanced manufacturing processes and practice  
stringent quality control. However, pixel or  
sub pixel defects on theTFT Monitor panels  
used in flat panel monitors are sometimes  
unavoidable. No manufacturer can guarantee  
that all panels will be free from pixel defects,  
but Philips guarantees that any monitor with an  
unacceptable number of defects will be repaired  
or replaced under warranty.This notice explains  
the different types of pixel defects and defines  
acceptable defect levels for each type. In order  
to qualify for repair or replacement under  
warranty, the number of pixel defects on aTFT  
Monitor panel must exceed these acceptable  
levels. For example, no more than 0.0004% of  
the sub pixels on a monitor may be defective.  
Furthermore, Philips sets even higher quality  
standards for certain types or combinations  
of pixel defects that are more noticeable than  
others.This policy is valid worldwide.  
Bright Dot Defects  
Bright dot defects appear as pixels or sub pixels  
that are always lit or 'on'.That is, a bright dot is  
a sub-pixel that stands out on the screen when  
the monitor displays a dark pattern.There are  
the types of bright dot defects.  
One lit red, green or blue sub pixel.  
subpixel  
Two adjacent lit sub pixels:  
-
-
Red + Blue = Purple  
Red + Green =Yellow  
pixel  
-
Green + Blue = Cyan (Light Blue)  
Pixels and Sub pixels  
A pixel, or picture element, is composed of  
three sub pixels in the primary colors of red,  
green and blue. Many pixels together form an  
image.When all sub pixels of a pixel are lit, the  
three colored sub pixels together appear as a  
single white pixel.When all are dark, the three  
colored sub pixels together appear as a single  
Three adjacent lit sub pixels (one white pixel).  
28  
7. Customer care and warranty  
Proximity of Pixel Defects  
Note  
A red or blue bright dot must be more  
Because pixel and sub pixels defects of the  
same type that are near to one another may be  
more noticeable, Philips also specifies tolerances  
for the proximity of pixel defects.  
than 50  
percent brighter than neighboring dots while  
a green bright dot is 30 percent brighter than  
neighboring dots.  
Black Dot Defects  
Black dot defects appear as pixels or sub pixels  
that are always dark or 'off'.That is, a dark dot is  
a sub-pixel that stands out on the screen when  
the monitor displays a light pattern.These are  
the types of black dot defects.  
Pixel DefectTolerances  
In order to qualify for repair or replacement  
due to pixel defects during the warranty period,  
aTFT Monitor panel in a Philips flat panel  
monitor must have pixel or sub pixel defects  
exceeding the tolerances listed in the following  
tables.  
BRIGHT DOT DEFECTS  
ACCEPTABLE LEVEL  
1 lit subpixel  
3
2 adjacent lit subpixels  
1
3 adjacent lit subpixels (one white pixel)  
Distance between two bright dot defects*  
Total bright dot defects of all types  
0
>15mm  
3
BLACK DOT DEFECTS  
ACCEPTABLE LEVEL  
5 or fewer  
2 or fewer  
0
1 dark subpixel  
2 adjacent dark subpixels  
3 adjacent dark subpixels  
Distance between two black dot defects*  
Total black dot defects of all types  
>15mm  
5 or fewer  
TOTAL DOT DEFECTS  
ACCEPTABLE LEVEL  
Total bright or black dot defects of all types  
5 or fewer  
Note  
1. 1 or 2 adjacent sub pixel defects = 1 dot defect  
2. This monitor is ISO9241-307 compliant (ISO9241-307: Ergonomic requirement, analysis and  
compliance test methods for electronic visual displays)  
29  
7. Customer care and warranty  
7.2 Customer Care &Warranty  
For warranty coverage information and additional support requirement valid for your region, please visit  
www.philips.com/support website for details. You may also contact your local Philips Customer Care  
Center number listed below.  
Contact Information forWESTERN EUROPE region:  
Country  
Germany  
United Kingdom  
Ireland  
ASC  
Consumer care number  
+49 01803 386 853  
+44 0207 949 0069  
+353 01 601 1161  
+34 902 888 785  
+358 09 2290 1908  
+33 082161 1658  
+30 00800 3122 1223  
+39 840 320 041  
+31 0900 0400 063  
+45 3525 8761  
Price  
0.09  
Siemens I&S  
Invec Scotland  
Invec Scotland  
Eatsa Spain  
A-novo  
Local call tariff  
Local call tariff  
Spain  
0.10  
Finland  
Local call tariff  
0.09  
France  
A-novo  
Greece  
Allman Hellas  
A-novo  
Free of charge  
Italy  
0.08  
0.10  
Netherlands  
Denmark  
Norway  
Sweden  
Poland  
E Care  
A-novo  
Local call tariff  
Local call tariff  
Local call tariff  
Local call tariff  
A-novo  
+47 2270 8250  
A-novo  
+46 08 632 0016  
+48 0223491505  
+43 0810 000206  
+32 078 250851  
Zolter  
Austria  
Siemens I&S  
E Care  
0.07  
0.06  
Belgium  
Luxembourg  
Portugal  
Switzerland  
E Care  
+352 26 84 30 00  
+351 2 1359 1440  
+41 02 2310 2116  
Local call tariff  
Local call tariff  
Local call tariff  
Eatsa Spain  
A-novo  
30  
7. Customer care and warranty  
Contact Information for CENTRAL AND EASTERN EUROPE region:  
Country  
Belarus  
Bulgaria  
Croatia  
Estonia  
Latvia  
Call center  
NA  
ASC  
Consumer care number  
+375 17 217 3386  
+359 2 960 2360  
+385 1 333 0974  
+372 6519900  
IBA  
NA  
LAN Service  
Renoprom  
FUJITSU  
NA  
NA  
NA  
“ServiceNet LV” Ltd.  
UAB "Servicenet"  
Blue Ridge Intl.  
+371 7460399  
Lithuania  
Romania  
NA  
+370 7400088  
NA  
+40 21 2101969  
Serbia &  
Montenegro  
NA  
KimTec d.o.o.  
+381 11 20 70 684  
Slovenia  
NA  
NA  
NA  
NA  
NA  
NA  
NA  
NA  
NA  
NA  
PC H.and  
+386 1 530 08 24  
+380 562320045  
Comel  
Ukraine  
Topaz-Service Company  
CPS  
+38 044 245 73 31  
+7 (495) 645 6746 (for repair)  
+7 (495) 645 3010 (for sales)  
+421 2 49207155  
+90 212 444 4 832  
800 100 697  
Russia  
CEEE Partners  
Datalan Service  
Techpro  
Slovakia  
Turkey  
Czech Rep.  
Asupport  
Serware  
+36 1 2426331  
Hungary  
Profi Service  
+36 1 814 8080  
Contact Information for LATIN AMERICA region:  
Country  
Brazil  
Call center  
Consumer care number  
0800-7254101  
Vermont  
Argentina  
0800 3330 856  
Contact Information for China:  
China  
Consumer care number : 4008 800 008  
Contact Information for NORTH AMERICA :  
Country  
U.S.A.  
Call center  
EPI - e-center Qwantech  
Supercom Supercom  
ASC  
Consumer care number  
(877) 835-1838  
Canada  
(800)479-6696  
31  
7. Customer care and warranty  
Contact Information for APMEA region:  
Country  
Call center  
NA  
ASC  
Consumer care number  
1300 360 386  
Australia  
AGOS NETWORK PTY LTD  
Visual Group Ltd.  
New Zealand NA  
0800 657447  
Hong Kong /  
NA  
Hong Kong:Tel: +852 2619 9639  
Macau:Tel: (853)-0800-987  
Smart PixelsTechnology Ltd.  
REDINGTON INDIA LTD  
Macau  
Tel: 1 800 425 6396  
SMS: PHILIPS to 56677  
India  
NA  
Tel: 62 21 75909053, 75909056,  
7511530  
Indonesia  
South Korea  
Malaysia  
NA  
NA  
NA  
NA  
PT. Gadingsari elektronika Prima  
PCS One Korea Ltd.  
080-600-6600  
After Market Solutions (CE)  
Sdn Bhd  
603 7953 3370  
(9221) 2737411-16  
Pakistan  
Philips Consumer Service  
Philips Electronics Singapore  
Pte Ltd (Philips Consumer Care (65) 6882 3999  
Center)  
Singapore  
Taiwan  
NA  
PCCW  
Teleservices  
Taiwan  
FETEC.CO  
0800-231-099  
Thailand  
NA  
NA  
Axis Computer System Co., Ltd. (662) 934-5498  
SylvaraTechnologies Pty Ltd 086 0000 888  
South Africa  
United Arab  
Emirates  
NA  
NA  
AL SHAHD COMPUTER L.L.C 00971 4 2276525  
Israel  
Eastronics LTD  
1-800-567000  
+84 8 38248007 Ho Chi Minh City  
+84 5113.562666 Danang City  
+84 5113.562666 Can tho Province  
FPT Service Informatic  
Company Ltd.  
Vietnam  
NA  
(02) 633-4533 to 34,  
(02) 637-6559 to 60  
Philippines  
Sri Lanka  
Bangladesh  
Nepal  
NA  
NA  
NA  
NA  
Glee Electronics, Inc.  
no distributor and/or service  
provider currently  
Distributor: Computer Source 880-2-9141747, 9127592  
Ltd (warranty buy-out)  
880-2-8128848 / 52  
Distributor: Syakar Co. Ltd  
(warranty buy-out)  
977-1-4222395  
Distributor: NeatTechnology  
Pte Ltd (Singapore) (warranty  
buy-out)  
Cambodia  
NA  
855-023-999992  
32  
8.Troubleshooting & FAQs  
satisfactory, you can do manual adjustments  
via the OSD menu.  
8. Troubleshooting & FAQs  
Note  
The Auto Function is not applicable in DVI-  
Digital mode as it is not necessary.  
8.1 Troubleshooting  
This page deals with problems that can be  
corrected by a user. If the problem still persists  
after you have tried these solutions, contact  
Philips customer service representative.  
Visible signs of smoke or sparks  
Do not perform any troubleshooting steps  
Disconnect the monitor from mains power  
source immediately for safety  
Common Problems  
Contact with Philips customer service  
representative immediately.  
No Picture (Power LED not lit)  
Make sure the power cord is plugged into  
the power outlet and into the back of the  
monitor.  
Imaging Problems  
Image is not centered  
First, ensure that the power button on the  
front of the monitor is in the OFF position,  
then press it to the ON position.  
Adjust the image position using the “Auto”  
function in OSD Main Controls.  
Adjust the image position using the Phase/  
Clock of Setup in OSD Main Controls. It is  
valid only inVGA mode.  
No Picture (Power LED isWhite)  
Make sure the computer is turned on.  
Make sure the signal cable is properly  
connected to your computer.  
Image vibrates on the screen  
Check that the signal cable is properly  
securely connected to the graphics board  
or PC.  
Make sure the monitor cable has no bent  
pins on the connect side. If yes, repair or  
replace the cable.  
Vertical flicker appears  
The Energy Saving feature may be activated  
Screen says  
Attention  
Adjust the image using the “Auto” function  
in OSD Main Controls.  
Check cable connection  
Eliminate the vertical bars using the Phase/  
Clock of Setup in OSD Main Controls. It is  
valid only inVGA mode.  
Make sure the monitor cable is properly  
connected to your computer. (Also refer to  
the Quick Start Guide).  
Horizontal flicker appears  
Check to see if the monitor cable has bent  
pins.  
Make sure the computer is turned on.  
AUTO button doesn't function  
Adjust the image using the “Auto” function  
in OSD Main Controls.  
The auto function is applicable only in  
VGA-Analog mode. If the result is not  
33  
8.Troubleshooting & FAQs  
Eliminate the vertical bars using the Phase/  
Clock of Setup in OSD Main Controls. It is  
valid only inVGA mode.  
The "power on" light is too strong and is  
disturbing  
You can adjust “power on” light using the  
power LED Setup in OSD main Controls.  
Image appears blurred, indistinct or too dark  
For further assistance, refer to the Consumer  
Information Centers list and contact Philips  
customer service representative.  
Adjust the contrast and brightness on  
On-Screen Display.  
An "after-image", "burn-in" or "ghost image"  
remains after the power has been turned off.  
8.2 SmartControl Lite FAQs  
Uninterrupted display of still or static  
images over an extended period may cause  
"burn in", also known as "after-imaging "  
or "ghost imaging", on your screen. "Burn-  
in", "after-imaging", or "ghost imaging" is a  
well-known phenomenon in LCD panel  
technology. In most cases, the "burned in"  
or "after-imaging" or "ghost imaging" will  
disappear gradually over a period of time  
after the power has been switched off.  
Q1. I change the monitor on a PC to a  
different one and the SmartControl Lite  
becomes un-usable, what do I do?  
Ans.: Restart your PC and see if SmartControl  
Lite can work. Otherwise, you will need  
to remove and re-install SmartControl  
Lite to ensure proper driver is installed.  
Q2. The SmartControl Lite functions worked  
well before, but it does not work  
anymore, what can I do?  
Always activate a moving screen saver  
program when you leave your monitor  
unattended.  
Ans.: If the following actions were executed,  
the monitor driver may need to be re-  
installed.  
Always activate a periodic screen refresh  
application if your LCD monitor will display  
unchanging static content.  
Changed video graphic adapter to another  
one  
Failure to activate a screen saver, or a  
periodic screen refresh application may  
result in severe “burn-in” or “after-image”  
or “ghost image” symptoms that will not  
disappear and cannot be repaired.The  
damage mentioned above is not covered  
under your warranty.  
Updated video driver  
Activities on OS, such as service pack or  
patch  
Run Windows Update and updated  
monitor and/or video driver  
Windows was booted with the monitor  
power off or disconnected.  
Image appears distorted.Text is fuzzy or  
blurred.  
To find out, please right click My Computer  
and click on Properties->Hardware->  
Device Manager.  
Set the PC’s display resolution to the same  
mode as monitor’s recommended screen  
native resolution.  
If you see "Plug and Play Monitor" shows  
under Monitor, then you need to re-install.  
Simply remove SmartControl Lite and  
re-install it.  
Green, red, blue, dark, and white dots appears  
on the screen  
The remaining dots are normal  
characteristic of the liquid crystal used in  
today’s technology, Please refer the pixel  
policy for more detail.  
Q3. After installing SmartControl Lite,  
when clicking on SmartControl Lite  
tab, nothing shows up after a while or a  
failure message shows, what happened?  
34  
8.Troubleshooting & FAQs  
Ans.: It might be your graphic adaptor is not  
compatible with the SmartControl Lite. If  
your graphic adaptor is one of the above  
mentioned brands, try to download the  
most updated graphic adaptor driver from  
corresponding companies’ web site.  
Install the driver. Remove SmartControl  
Lite, and re-install it once more.  
8.3 General FAQs  
Q1: When I install my monitor what should  
I do if the screen shows 'Cannot display  
this video mode'?  
Ans.: Recommended resolution for this  
monitor: 1920x1080@60Hz.  
Unplug all cables, then connect your PC to  
the monitor that you used previously.  
If it is still not working, we are sorry that  
the graphic adaptor is not supported.  
Please visit Philips website and check if  
an updated SmartControl Lite driver is  
available.  
In the Windows Start Menu, select Settings/  
Control Panel. In the Control Panel  
Window, select the Display icon. Inside the  
Display Control Panel, select the 'Settings'  
tab. Under the setting tab, in box labelled  
'desktop area', move the sidebar to  
1920x1080 pixels.  
Q4. When I click on Product Information,  
only partial information is shown, what  
happened?  
Ans.: It might be your graphic card adaptor  
driver is not the most updated version  
which fully supporting DDC/CI interface.  
Please try to download the most  
updated graphic adaptor driver from  
corresponding companies’ web site. Install  
the driver. Remove SmartControl Lite and  
re-install it once more.  
Open 'Advanced Properties' and set the  
Refresh Rate to 60Hz, then click OK.  
Restart your computer and repeat step  
2 and 3 to verify that your PC is set at  
1920x1080@60Hz.  
Shut down your computer, disconnect your  
old monitor and reconnect your Philips  
LCD monitor.  
Attention  
Turn on your monitor and then turn on  
your PC.  
Theft mode enabled  
Q2: What is the recommended refresh rate  
for LCD monitor?  
Ans.: Recommended refresh rate in LCD  
monitors is 60Hz, In case of any  
disturbance on screen, you can set it  
up to 75Hz to see if that removes the  
disturbance.  
Q5. I forgot my PIN forTheft Deterrence  
Function.What can I do?  
Ans.: Philips Service center has a right to ask for  
legitimate identification and authorization,  
in order to establish ownership of the  
monitor.  
Q3: What are the .inf and .icm files on the  
CD-ROM? How do I install the drivers  
(.inf and .icm)?  
Please note that the anti-theft deterrence  
function is provided as a convenient free  
option. Managing PIN numbers is the  
sole responsibility of the individual user or  
the organization who sets it. In case the  
PIN number is forgotten, Philips service  
center can re-set it for you at a nominal  
charge after verification of ownership.  
Please note that this activity is not  
covered by standard warranty terms.  
Ans.: These are the driver files for your  
monitor. Follow the instructions in your  
user manual to install the drivers.Your  
computer may ask you for monitor  
drivers (.inf and .icm files) or a driver disk  
when you first install your monitor. Follow  
the instructions to insert the ( companion  
CD-ROM) included in this package.  
35  
8.Troubleshooting & FAQs  
Monitor drivers (.inf and .icm files) will be  
installed automatically.  
2. sRGB; this is a standard setting for  
ensuring correct exchange of colors  
between different device (e.g. digital  
cameras, monitors, printers, scanners,  
etc)  
Q4: How do I adjust the resolution?  
Ans.: Your video card/graphic driver and  
monitor together determine the available  
resolutions.You can select the desired  
resolution under Windows® Control  
Panel with the "Display properties".  
3. User Define; the user can choose his/  
her preference color setting by adjusting  
red, green blue color.  
Q5: What if I get lost when I am making  
monitor adjustments via OSD?  
Ans.: Simply press the OK button, then select  
'Reset' to recall all of the original factory  
settings.  
Note  
A measurement of the color of light radiated  
by an object while it is being heated.This  
measurement is expressed in terms of  
absolute scale, (degrees Kelvin). Lower Kevin  
temperatures such as 2004K are red; higher  
temperatures such as 9300K are blue. Neutral  
temperature is white, at 6504K.  
Q6: Is the LCD screen resistant to scratches?  
Ans.: In general it is recommended that the  
panel surface is not subjected to excessive  
shocks and is protected from sharp or  
blunt objects.When handling the monitor,  
make sure that there is no pressure or  
force applied to the panel surface side.  
This may affect your warranty conditions.  
Q9: Can I connect my LCD monitor to any  
PC, workstation or Mac?  
Ans.: Yes.All Philips LCD monitors are fully  
compatible with standard PCs, Macs  
and workstations.You may need a cable  
adapter to connect the monitor to your  
Mac system. Please contact your Philips  
sales representative for more information.  
Q7: How should I clean the LCD surface?  
Ans.: For normal cleaning, use a clean, soft  
cloth. For extensive cleaning, please use  
isopropyl alcohol. Do not use other  
solvents such as ethyl alcohol, ethanol,  
acetone, hexane, etc.  
Q10: Are Philips LCD monitors Plug-and-  
Play?  
Ans.: Yes, the monitors are Plug-and-Play  
compatible with Windows 8/7/Vista/XP/  
NT, Mac OSX, Linux  
Q8: Can I change the color setting of my  
monitor?  
Ans.: Yes, you can change your color setting  
through OSD control as the following  
procedures,  
Q11: What is Image Sticking, or Image Burn-in,  
or After Image, or Ghost Image in LCD  
panels?  
Ans.: Uninterrupted display of still or static  
images over an extended period may  
cause "burn in", also known as "after-  
imaging" or "ghost imaging", on your  
screen. "Burn-in", "after-imaging", or "ghost  
imaging" is a well-known phenomenon in  
LCD panel technology. In most cases, the  
"burned in" or "atter-imaging" or "ghost  
imaging" will disappear gradually over a  
period of time after the power has been  
switched off.  
Press "OK" to show the OSD (On Screen  
Display) menu  
Press "Down Arrow" to select the option  
"Color" then press "OK" to enter color  
setting, there are three settings as below.  
1. ColorTemperature;With settings in the  
6500K range the panel appears "warm,  
with a red-white color tone", while a  
9300K temperature yields "cool, blue-  
white toning".  
36  
8.Troubleshooting & FAQs  
Always activate a moving screen saver  
program when you leave your monitor  
unattended.  
then you will see a notification message on  
the display. Once the mobile device wakes  
up, the monitor’s display will wake and  
show the images.You may need to make  
sure that the correct input is selected if in  
between you have used or connected any  
other device  
Always activate a periodic screen refresh  
application if your LCD monitor will  
display unchanging static content.  
Warning  
Q2. Why is the image on the monitor display  
of poor quality? My mobile device looks  
far better.  
Severe"burn-in" or "after-image" or "ghost image"  
symptoms will not disappear and cannot be  
repaired.The damage mentioned above is not  
covered under your warranty.  
Ans.:  
The MHL standard defines fixed  
1080p@30hz for output, and input.This  
monitor complies with this standard.  
Q12: Why is my Display not showing sharp  
text, and is displaying jagged characters?  
Ans.: Your LCD monitor works best at its  
native resolution of 1920x1080@60Hz.  
For best display, please use this resolution.  
The image quality depends on the quality  
of the original contents. If the content is of  
high resolution (example HD or 1080p),  
then it will appear in HD or 1080p on this  
monitor display. If the original content is in  
low resolution (example QVGA) it may  
look good on the mobile device due to  
its small screen size, but will look to be of  
lower quality on the large screen monitor  
display.  
8.4 MHL FAQs  
Q1: I cannot see my mobile device image on  
the monitor screen  
Ans.:  
Please check if your mobile device is MHL  
certified.  
Q3. I cannot hear sound from the monitor  
display.  
You also need to have a MHL certified  
cable to connect the devices.  
Ans.:  
Make sure your monitor display has built-  
in speakers and the volume is turned on  
the monitor side, and also on the mobile  
device side.You may also want to use  
optional headphones.  
Make sure that you have connected to the  
MHL-HDMI port, and that correct input  
is selected on the Monitor via the input  
selector (front bezel or OSD)  
The product is officially MHL-certified.  
As this monitor is a passive display, if you  
encounter any unexpected troubles when  
using the MHL input, please refer to the  
mobile device’s user manual or contact the  
manufacturer of the mobile device.  
If your monitor display does not have  
in built speakers, then you can connect  
optional headphones to the output on the  
monitor. Please ensure that the volume is  
turned on the monitor side, and also on  
the mobile device side.  
Attention  
For further information or FAQ, please visit  
official website of MHL org:  
No video input(MHL-HDMI)  
Make sure your mobile device has not  
entered standby (sleep) mode. If it has,  
37  
© 2013 Koninklijke Philips Electronics N.V. All rights reserved.  
Philips and the Philips Shield Emblem are registered trademarks of  
Koninklijke Philips Electronics N.V. and are used under license from  
Koninklijke Philips Electronics N.V.  
Specifications are subject to change without notice.  
Version: M5274E1T  

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