Operation Manual
™
Smart-UPS
Uninterruptible Power Supply
Tower
750/1000/1500/2200/3000 VA
100/120/230 Vac
500 VA
100 Vac
Overview
Product Description
™
™
The APC by Schneider Electric Smart-UPS is a high performance uninterruptible power supply (UPS). The UPS
provides protection for electronic equipment from utility power blackouts, brownouts, sags, and surges, small utility
power fluctuations and large disturbances. The UPS also provides battery backup power for connected equipment until
utility power returns to safe levels or the batteries are fully discharged.
Important Safety Messages
Read the instructions carefully to become familiar with the equipment before trying to install, operate, service or
maintain it. The following special messages may appear throughout this manual or on the equipment to warn of
potential hazards or to call attention to information that clarifies or simplifies a procedure.
The addition of this symbol to a Caution product safety label indicates that a hazard exists that can result in
injury and product damage if the instructions are not followed.
The following safety messages may appear throughout this manual to warn of potential hazards.
CAUTION
CAUTION indicates a potentially hazardous situation which, if not avoided, can result in equipment damage and minor or moderate injury.
CAUTION
CAUTION indicates a potentially hazardous situation which, if not avoided, can result in equipment damage.
Safety and General Information
Inspect the package contents upon receipt. Notify the carrier and dealer if there is any
damage.
Read the Safety Guide supplied with this unit before installing the UPS.
• Adhere to all national and local electrical codes.
• This UPS is intended for indoor use only.
• Do not operate this UPS in direct sunlight, in contact with fluids, or where there is excessive dust or humidity.
• Be sure the air vents on the UPS are not blocked. Allow adequate space for proper ventilation.
• The battery typically lasts for two to five years. Environmental factors impact battery life. Elevated ambient
temperatures, poor quality utility power, and frequent short duration discharges will shorten battery life.
• Connect the UPS power cable directly to a wall outlet. Do not use surge protectors or extension cords.
• The equipment is heavy. Always practice safe lifting techniques adequate for the weight of the equipment.
• The model and serial numbers are located on a small, rear panel label. For some models, an additional label is
located on the chassis under the front bezel.
• Always recycle used batteries.
• Recycle the package materials or save them for reuse.
Smart-UPS 750/1000/1500/2200/3000 VA 100/120/230 Vac / 500 VA 100 Vac Tower
1
Specifications
Environmental
Operating
Storage
0° to 40° C (32° to 104° F)
Temperature
-15° to 45° C (5° to 113° F)
charge UPS battery every six months
Operating
Storage
3,000 m (10,000 ft)
15,000 m (50,000 ft)
Maximum
Elevation
Humidity
0% to 95% relative humidity, non-condensing
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Smart-UPS 750/1000/1500/2200/3000 VA 100/120/230 Vac / 500 VA 100 Vac Tower
Product Overview
Front panel features
500/750/1000/1500 VA
2200/3000 VA
Display interface
1
Bezel
2
3
4
Battery
Internal battery connector
Rear panel features 500 VA to 1500 VA models
1 USB port
500/750 VA 100 Vac
750 VA 120 Vac
750 VA 230 Vac
2
Serial port
3 Chassis ground screw
4 SmartSlot
5 Circuit breaker
6 UPS input
7 Outlets
8 Internal or external battery connector
1000/1500 VA 100 Vac
1000/1500 VA 120 Vac
1000/1500 VA 230 Vac
su0325c
su0328c
Smart-UPS 750/1000/1500/2200/3000 VA 100/120/230 Vac / 500 VA 100 Vac Tower
3
Rear panel features 2200 VA and 3000 VA models
2200 VA 120 Vac
1
2
3
4
5
6
7
8
USB Port
Serial port
Chassis ground screw
SmartSlot
Circuit breaker
UPS input
Outlets
EPO connector
G
R
O
U
P
1
su0351b
2200/3000 VA 100 Vac
3000 VA 120 Vac
2200/3000 VA 230 Vac
G
R
O
U
P
1
Installation
For UPS installation information, refer to the Smart-UPS Installation Guide 750/1000/1500/2200/3000 VA 100/120/
230 Vac, 500 VA 100 Vac Tower, that is included with the UPS. The Installation guide is also available on the
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Smart-UPS 750/1000/1500/2200/3000 VA 100/120/230 Vac / 500 VA 100 Vac Tower
Operation
Connect Equipment
CAUTION
RISK OF EQUIPMENT DAMAGE
• Adhere to all local and national electrical codes.
• Wiring should be performed by qualified electrician.
• Always connect the UPS to a grounded outlet.
Failure to follow these instructions can result in equipment damage
Note: The 2200/3000 VA 100 Vac model UPS will charge to 90% capacity in the first four and a half
hours of normal operation.
All other models will charge to 90% capacity in the first three hours of normal operation
Do not expect full battery runtime capability during this initial charge period.
1. Connect equipment to the outlets on the rear panel of the UPS.
2. Connect the UPS to the building utility power.
Always connect the UPS to a two pole, three wire, grounded source.
3. To use the UPS as a master ON/OFF switch, turn on all the equipment that is connected to the UPS.
4. Press the ON/OFF button on the front panel of the UPS to turn on the UPS and all connected equipment.
See “Main Outlet Group and Controlled Outlet Group” on page 10 for information on how to configure the outlet
groups.
Rear Panel Features
Serial port: Connect to a computer to use power management software.
USB port: Connect to a computer to use power management software.
Note: Serial and USB communication can not be used simultaneously.
Ground Screw: The UPS features a ground screw for connecting the ground leads
on transient voltage devices. Prior to connecting a ground lead, disconnect the UPS
from utility power.
Smart-UPS 750/1000/1500/2200/3000 VA 100/120/230 Vac / 500 VA 100 Vac Tower
5
Display Panel
Online LED
1
2
3
4
5
6
7
8
9
UPS ON/OFF key
On Battery LED
Site Wiring Fault LED
Replace Battery LED
Display interface
UP/DOWN arrow keys
ENTER key
APC by Schneider
Electric
ESCAPE key
su0343a
Using the display interface
Use the UP/DOWN arrow buttons to scroll through the main menu options. Press ENTER to view the
submenus under each main menu option. Press ESCAPE to exit a submenu and return to a main menu.
Standard menus
The Standard menus are the most commonly used menus.
Menu
Status
General Functions
View UPS information:
• Operating Mode
• Efficiency
• Load Power
• Battery Temp
• Input
• Output
• Load VA
• Battery Charge state
• Estimated Runtime
• Last Transfer
• Last UPS Self Test
Configure UPS settings:
• Language
• Display (Auto Dim, Auto Off, Always On)
• Battery Install Date
• Reset to Factory Default
Configuration
Test & Diags
About
• Local Power Quality: Good, Fair, Poor
• Menu Type: Standard or Advanced
• Audible Alarm
Perform UPS tests and diagnostic functions:
• UPS Self Test
• UPS Alarms Test
• Calibration Test
View UPS information:
• UPS Model
• UPS Part No.
• UPS Serial No.
• UPS Manufacture Date
• Battery Part No.
• Battery Install Date
• Replace Battery by
• UPS Firmware 1
6
Smart-UPS 750/1000/1500/2200/3000 VA 100/120/230 Vac / 500 VA 100 Vac Tower
Advanced menus
The Advanced menus provide additional options for the UPS and are available only if the display interface is
configured to use the Advanced menus.
Menu
General Functions
View detailed UPS information:
• Operating Mode
• Efficiency
• Battery Temp
• Input
• Load Power
• Output
• Load VA
• Load Amps
• Last Transfer
• Last UPS Self Test
Status
• Load Energy
• Battery Charge state
• Estimated Runtime
• Battery Voltage
• Outlet Group 1 (if Controlled Outlet is available)
• NMC IP Address (if NMC is available)
Configure advanced UPS settings:
• Language
• Battery Install Date
• Local Power Quality
• Menu Type
• Reset Energy Meter
• Enter Setup Wizard
• Audible Alarm
• Firmware Update (standby mode)
Configuration
• Display (Auto Dim, Auto Off, Always On) • Reset to Factory Default
• Sensitivity
• Config Main Group Outlets
• Config Group 1 Outlets (if Controlled Outlet is
available)
• Low Transfer
• High Transfer
• Low Battery Warning
• Auto Self Test
• Config NMC (if NMC is available)
Control the Main and Switched Outlet Group to turn on, turn off, shutdown, or reboot.
Control
Test & Diags
Log
Perform UPS test and diagnostic functions:
• UPS Self Test
• UPS Alarms Test
• Calibration Test
View the event and error logs for information about UPS events and faults that have occurred.
View UPS information:
• UPS Model
• UPS Part No.
• NMC Model No.*
• NMC Serial No.*
• UPS Serial No.
• UPS Manufacture Date
• Battery Part No.
• Battery Install Date
• Replace Battery by
• UPS Firmware 1
• UPS Firmware 2
• UPS Firmware 3
• UPS Firmware 4
• NMC Hardware Version*
• NMC Manufacture Date*
• NMC MAC Address*
• SmartSlot FW 1*
• SmartSlot FW 2*
• SmartSlot FW 3*
About
*If NMC is available
Smart-UPS 750/1000/1500/2200/3000 VA 100/120/230 Vac / 500 VA 100 Vac Tower
7
Configuration
UPS Settings
Start up Settings
Configure these settings at initial start up, using the display interface. As an alternative, configuration can be
™
performed using PowerChute software.
Note: During start up, use the display interface to configure these settings. If nothing is selected, the
unit will use the default settings.
Function
Factory Default
Options
Description
• English
• French*
The language for the display interface.
• German*
• Spanish*
• Italian*
Language
English
• Portuguese*
• Japanese*
*Language options will vary by model.
• Good
• Fair
• Poor
Select the quality of input utility power.
• If Good is selected, the unit will go on battery power
more often to provide the cleanest power supply to the
connected equipment.
Local Power
Quality
Good
• If Poor is selected, the UPS will tolerate more
fluctuations in power and will go on battery power less
often.
If unsure of the local power quality, select Good.
The Standard menus display a limited set of menus
and options. The advanced menus include all
parameters.
Standard or
Advanced
Menu Type
Standard
General Settings
Configure these settings at any time. Use the display interface or PowerChute software.
Function
Factory Default
Options
Description
100 Vac:
108 Vac
108 Vac - 114 Vac
To avoid unnecessary battery usage, set the transfer
point higher if the utility voltage is chronically high and
the connected equipment is known to work under this
condition. The Power Quality setting will
120 Vac:
127 Vac
High Transfer Point
127 Vac - 136 Vac
253 Vac - 265 Vac
automatically change this setting.
Note: Use the Advanced Menus to configure this
setting.
230 Vac:
253 Vac
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Smart-UPS 750/1000/1500/2200/3000 VA 100/120/230 Vac / 500 VA 100 Vac Tower
Function
Factory Default
Options
Description
100 Vac:
92 Vac
Set the transfer point lower if the utility voltage is
chronically low and the connected equipment can
tolerate this condition.This setting may also be adjusted
using the power quality setting.
86 Vac - 92 Vac
120 Vac:
106 Vac
Low Transfer Point
97 Vac - 106 Vac
196 Vac -208 Vac
Note: Use the Advanced Menus to configure this
setting.
230 Vac:
208 Vac
100 Vac
120 Vac
N/A
N/A
Nominal Output
Voltage
230 Vac models only: Set the nominal output voltage of
the UPS to standby mode.
• 220 Vac
• 230 Vac
• 240 Vac
230 Vac
Select the level of sensitivity to power events that the
UPS will tolerate.
• Normal: The UPS will go on battery power more
often to provide the cleanest power supply to the
connected equipment.
• Low: The UPS will tolerate more fluctuations in
power and will go on battery power less often.
Transfer Sensitivity
Normal
Normal, Reduced, Low
Set the value in seconds
If the connected load is sensitive to power disturbances,
set the sensitivity to Normal.
The UPS will emit an audible alarm when the remaining
runtime has reached this level.
Low Battery Warning 120 sec
Date of Last Battery
Replacement
Date set at factory
Reset this date when the battery module is replaced.
The UPS will mute all audible alarms if this is set to Off
or when the display keys are pressed.
Audible Alarm
On
On/Off
• Never
Battery
Self-Test Interval
Setting
On start up and every
14 days since the last
test
The interval at which the UPS will execute a
self-test.
• Start up only
• Frequency of test
(every 7 to 14 days)
Reset to Factory
Default
No
Yes/No
Restore the UPS factory default settings.
Smart-UPS 750/1000/1500/2200/3000 VA 100/120/230 Vac / 500 VA 100 Vac Tower
9
Main Outlet Group and Controlled Outlet Group
Overview
The Main Outlet Group and the Controlled Outlet Group can be configured to independently turn off,
turn on, shut down, and reboot connected equipment. (These features are not available on the 500 VA or 750 VA
units.)
The Main and Controlled Outlet Groups can be configured to do the following:
• Turn off: Disconnect from power immediately and restart only with a manual command.
• Turn on: Connect to power immediately.
• Shutdown: Disconnect power in sequence, and automatically reapply power in sequence when utility power
becomes available.
• Reboot: Shut down and restart.
In addition, the Main Outlet Group and the Controlled Outlet Group can be configured to do the following:
• Turn on or off in a specified sequence
• Automatically turn off or shut down when various conditions occur
Note: If the Main and Controlled Outlet Groups are not configured, all of the outlets on the unit will still provide
battery backup power.
Using the Main and Controlled Outlet Groups
The Main Outlet Group functions as a master switch. It will turn on first when power is applied, and shut down last
when there is a power outage and battery runtime has been exhausted.
The Main Outlet Group must be turned on for the Controlled Outlet Group to turn on.
1. Connect critical equipment to the Main Outlet Group.
2. Connect peripheral equipment to the Controlled Outlet Group.
– Nonessential equipment that should shut down quickly in the event of a power outage can be added to a
short power off delay, to conserve battery runtime.
– Equipment that has dependent peripherals that must restart or shut down in a specific order should be
connected to a separate outlet group.
– Equipment that needs to reboot independently from other equipment should be added to a separate
outlet group.
3. Use the Configuration menus to set reaction of the Controlled Outlet Group in the event of a power
outage.
10
Smart-UPS 750/1000/1500/2200/3000 VA 100/120/230 Vac / 500 VA 100 Vac Tower
Customize the Main and Controlled Outlet Groups
Use the Configuration menus to change the Main Outlet Group and the Controlled Outlet Group settings.
Function
Factory Default
Options
Description
Name String
Outlet Group
Outlet Group 1
Edit these names using an external interface, such as the Network
Management Card Web interface.
UPS Name String UPS Outlets
The amount of time the UPS or a Controlled Outlet
Set the value in
Turn On Delay
0 sec
Group will wait between receiving the command to
seconds
turn on and the actual startup.
• 0 sec UPS Outlets
• 90 sec Controlled
Outlet Groups
The amount of time the UPS or a Controlled Outlet
Group will wait between receiving the command to
turn off and the actual shut down.
Set the value in
seconds
Turn Off Delay
Set the value in
seconds
The amount of time the UPS or a Controlled Outlet
Group must remain off before it will restart.
Reboot Duration
8 sec
0 sec
The amount of battery runtime that must be available
before the UPS or a Controlled Outlet Group will
turn on after a shutdown.
Minimum Return
Time
Set the value in
seconds
• Enable
• Disable
When the unit switches to battery power, the UPS
will disconnect power to the Controlled Outlet
Group to save battery runtime.
Load Shed On
Battery
Disabled
Configure this delay time, use the LOAD SHED TIME
WHEN ON BATTERY setting.
Load Shed Time
when On Battery
Set the value in
seconds
The amount of time the outlets will function on
battery power before they will turn off.
1800 sec
Disabled
• Enable
• Disable
When the battery runtime falls below the specified
value, the Controlled Outlet Group will turn off.
Load Shed On
Runtime
Configure this time using the LOAD SHED RUNTIME
REMAINING setting.
Load Shed On
Runtime
Remaining
Set the value in
seconds
When the remaining runtime reaches this level, the
Controlled Outlet Group will turn off.
120 sec
• Disabled
• Enabled
In the event of an overload (greater than 107%
output), the Controlled Outlet Group will
immediately turn off to conserve power for critical
loads. The Controlled Outlet Group will only turn on
again with a manual command.
Load Shed on
Overload
Disabled
Network Management Card Settings
These settings are available only on units that have a Network Management Card (NMC) and are set at the factory.
These settings can only be modified using an external interface, such as the NMC Web interface.
• NMC IP Address Mode
• NMC IP Address
• NMC Subnet Mask
• NMC Default Gateway
Smart-UPS 750/1000/1500/2200/3000 VA 100/120/230 Vac / 500 VA 100 Vac Tower
11
Emergency Power Off
Overview
The Emergency Power Off (EPO) option, is a safety feature that will immediately disconnect all connected
equipment from utility power. The UPS will immediately shut down and will not switch to battery power.
Adhere to all national and local electrical codes. Wiring must be performed by a qualified electrician.
Connect each UPS to the EPO switch. In configurations where multiple units are connected in parallel, each UPS
must be connected to the EPO switch.
The UPS must be restarted for power to return to connected equipment. Press the ON/OFF key on the front panel of
the UPS.
Adhere to all local and national electrical codes. All wiring must be performed by a qualified electrician.
Normally open contacts
1. If the EPO switch or relay contacts are normally open, insert the wires from the
switch or contacts at pins 1 and 2 of the EPO terminal block. Use 16-28 AWG
wire.
2. Secure the wires by tightening the screws.
If the contacts are closed, the UPS will turn OFF and power will be removed from the load.
Normally closed contacts
1. If the EPO switch or relay contacts are normally closed, insert the wires from
the switch or contacts at pins 2 and 3 of the EPO terminal block. Use 16-28
AWG wire.
2. Insert a wire jumper between pins 1 and 2. Secure the wires by tightening the
three screws at positions 1, 2, and 3.
If the contacts are opened, the UPS will turn OFF and power will be removed from the load.
Note: Pin 1 is the power source for the EPO circuit, it provides a few milliampere of 24 V power.
If the normally closed (NC) EPO configuration is used, the EPO switch or relay should be rated for “dry” circuit
applications, the rating should be for low voltage and low current applications. This normally implies the contacts
are gold-plated.
The EPO interface is a Safety Extra Low Voltage (SELV) circuit. Connect the EPO interface only to other SELV
circuits. The EPO interface monitors circuits that have no determined voltage potential. SELV circuits are
controlled by a switch or relay properly isolated from utility power. To avoid damage to the UPS, do not connect
the EPO interface to any circuit other than a SELV circuit.
Use one of the following cable types to connect the UPS to the EPO switch.
• CL2: Class 2 cable for general use.
• CL2P: Plenum cable for use in ducts, plenums, and other spaces used for environmental air.
• CL2R: Riser cable for use in a vertical run in a floor-to-floor shaft.
• CLEX: Limited use cable for use in dwellings and for use in raceways.
• Installation in Canada: Use only CSA certified, type ELC, (extra-low voltage control cable).
• Installation in countries other than Canada and the USA: Use standard low voltage cable in accordance with
national and local regulations.
Note: The EPO function is available only for 2200/3000VA models.
12
Smart-UPS 750/1000/1500/2200/3000 VA 100/120/230 Vac / 500 VA 100 Vac Tower
Troubleshooting
Problem and Possible Cause
Solution
The UPS will not turn on or there is no output
The unit has not been turned on.
Press the ON key once to turn on the UPS.
Be sure the power cable is securely connected to the unit and to the utility power
supply.
The UPS is not connected to utility power.
Reduce the load on the UPS. Disconnect nonessential equipment and reset the circuit
breaker.
The input circuit breaker has tripped.
The unit shows very low or no input utility
voltage.
Check the utility power supply to the UPS by plugging in a table lamp. If the light is
very dim, check the utility voltage.
The battery connector plug is not
securely connected.
Be sure that all battery connections are secure.
There is an internal UPS fault.
Do not attempt to use the UPS. Unplug the UPS and have it serviced immediately.
The UPS is operating on battery, while connected to utility power
The input circuit breaker has tripped.
Reduce the load on the UPS. Disconnect nonessential equipment and reset the circuit
breaker.
Move the UPS to a different outlet on a different circuit. Test the input voltage with the
utility voltage display. If acceptable to the connected equipment, reduce the UPS
sensitivity.
There is very high, very low, or
distorted input line voltage.
UPS is emits intermittent beeps
The UPS is operating normally.
None. The UPS is protecting the connected equipment.
UPS does not provide expected backup time
Charge the battery. Batteries require recharging after extended outages and wear out
The UPS battery is weak due to a
recent power outage or is near the end
of its service life.
faster when put into service often or when operated at elevated temperatures. If the
battery is near the end of its service life, consider replacing the battery even if the
replace battery indicator has not illuminated.
The UPS is experiencing an overload
condition.
Check the UPS load display. Unplug unnecessary equipment, such as printers.
Display interface LEDs flash sequentially
The UPS has been shut down remotely
through software or an optional accessory
card.
None. The UPS will restart automatically when utility power is restored.
The Fault LED is illuminated
The UPS displays a fault message and emits a constant beeping sound
Internal UPS fault.
Do not attempt to use the UPS. Turn the UPS off and have it serviced immediately.
The Replace Battery LED is illuminated and the UPS beeps for one minute every five hours
Allow the battery to recharge for at least four hours. Then, perform a self-test. If the
The battery has a weak charge.
problem persists after recharging, replace the battery.
The Replace Battery LED is flashing and the UPS beeps once every 2 seconds
The replacement battery is not
Be sure that the battery connector is securely connected.
properly connected.
The UPS displays a site wiring fault message
Wiring faults detected include
missing ground, hot-neutral,
polarity reversal, and overloaded
neutral circuit.
If the UPS indicates a site wiring fault, have a qualified electrician inspect the building
wiring. (Applicable for 120 V units only.)
Smart-UPS 750/1000/1500/2200/3000 VA 100/120/230 Vac / 500 VA 100 Vac Tower
13
Service
If the unit requires service, do not return it to the dealer. Follow these steps:
1. Review the Troubleshooting section of the manual to eliminate common problems.
2. If the problem persists, contact APC by Schneider Electric Customer Support through the APC by
a. Note the model number and serial number and the date of purchase. The model and serial
numbers are located on the rear panel of the unit and are available through the LCD display
on select models.
b. Call APC by Schneider Electric Customer Support and a technician will attempt to solve
the problem over the phone. If this is not possible, the technician will issue a Returned
Material Authorization Number (RMA#).
c. If the unit is under warranty, the repairs are free.
d. Service procedures and returns may vary internationally. Refer to the APC by Schneider
Electric Web site for country specific instructions.
3. Pack the unit in the original packaging whenever possible to avoid damage in transit. Never use foam
beads for packaging. Damage sustained in transit is not covered under warranty.
a. Always DISCONNECT THE UPS BATTERIES before shipping. The United States
Department of Transportation (DOT), and the International Air Transport
Association (IATA) regulations require that UPS batteries be disconnected before
shipping. The internal batteries may remain in the UPS.
b. External Battery Pack products are deenergized when disconnected from the associated
UPS product. It is not necessary to disconnect the internal batteries for shipping. Not all
units utilize an external battery pack.
4. Write the RMA# provided by Customer Support on the outside of the package.
5. Return the unit by insured, prepaid carrier to the address provided by Customer Support.
Transport the unit
1. Shut down and disconnect all connected equipment.
2. Disconnect the unit from utility power.
3. Disconnect all internal and external batteries (if applicable).
4. Follow the shipping instructions outlined in the Service section of this manual.
14
Smart-UPS 750/1000/1500/2200/3000 VA 100/120/230 Vac / 500 VA 100 Vac Tower
Two Year Limited Factory Warranty
Schneider Electric IT Corporation (SEIT), warrants its products to be free from defects in materials and
workmanship for a period of three (3) years excluding the batteries, which are warranted for two (2) years from the
date of purchase. The SEIT obligation under this warranty is limited to repairing or replacing, at its own sole
option, any such defective products. Repair or replacement of a defective product or parts thereof does not extend
the original warranty period.
This warranty applies only to the original purchaser who must have properly registered the product within 10 days
of purchase. Products may be registered online at warranty.apc.com.
SEIT shall not be liable under the warranty if its testing and examination disclose that the alleged defect in the
product does not exist or was caused by end user’s or any third person’s misuse, negligence, improper installation,
testing, operation or use of the product contrary to SEIT’s recommendations or specifications. Further, SEIT shall
not be liable for defects resulting from: 1) unauthorized attempts to repair or modify the product, 2) incorrect or
inadequate electrical voltage or connection, 3) inappropriate on site operation conditions, 4) Acts of God, 5)
exposure to the elements, or 6) theft. In no event shall SEIT have any liability under this warranty for any product
where the serial number has been altered, defaced, or removed.
EXCEPT AS SET FORTH ABOVE, THERE ARE NO WARRANTIES, EXPRESS OR IMPLIED, BY
OPERATION OF LAW OR OTHERWISE, APPLICABLE TO PRODUCTS SOLD, SERVICED OR
FURNISHED UNDER THIS AGREEMENT OR IN CONNECTION HEREWITH.
SEIT DISCLAIMS ALL IMPLIED WARRANTIES OF MERCHANTABILITY, SATISFACTION AND
FITNESS FOR A PARTICULAR PURPOSE.
SEIT EXPRESS WARRANTIES WILL NOT BE ENLARGED, DIMINISHED, OR AFFECTED BY AND
NO OBLIGATION OR LIABILITY WILL ARISE OUT OF, SEIT’S RENDERING OF TECHNICAL OR
OTHER ADVICE OR SERVICE IN CONNECTION WITH THE PRODUCTS.
THE FOREGOING WARRANTIES AND REMEDIES ARE EXCLUSIVE AND IN LIEU OF ALL
OTHER WARRANTIES AND REMEDIES. THE WARRANTIES SET FORTH ABOVE CONSTITUTE
SEIT’S SOLE LIABILITY AND PURCHASER’S EXCLUSIVE REMEDY FOR ANY BREACH OF SUCH
WARRANTIES. SEIT WARRANTIES EXTEND ONLY TO ORIGINAL PURCHASER AND ARE NOT
EXTENDED TO ANY THIRD PARTIES.
IN NO EVENT SHALL SEIT, ITS OFFICERS, DIRECTORS, AFFILIATES OR EMPLOYEES BE
LIABLE FOR ANY FORM OF INDIRECT, SPECIAL, CONSEQUENTIAL OR PUNITIVE DAMAGES,
ARISING OUT OF THE USE, SERVICE OR INSTALLATION OF THE PRODUCTS, WHETHER SUCH
DAMAGES ARISE IN CONTRACT OR TORT, IRRESPECTIVE OF FAULT, NEGLIGENCE OR
STRICT LIABILITY OR WHETHER SEIT HAS BEEN ADVISED IN ADVANCE OF THE POSSIBILITY
OF SUCH DAMAGES. SPECIFICALLY, SEIT IS NOT LIABLE FOR ANY COSTS, SUCH AS LOST
PROFITS OR REVENUE, WHETHER DIRECT OR INDIRECT, LOSS OF EQUIPMENT, LOSS OF USE
OF EQUIPMENT, LOSS OF SOFTWARE, LOSS OF DATA, COSTS OF SUBSTITUANTS, CLAIMS BY
THIRD PARTIES, OR OTHERWISE.
NOTHING IN THIS LIMITED WARRANTY SHALL SEEK TO EXCLUDE OR LIMIT SEIT’S
LIABILITY FOR DEATH OR PERSONAL INJURY RESULTING FROM ITS NEGLIGENCE OR ITS
FRAUDULENT MISREPRESENTATION OF TO THE EXTENT THAT IT CANNOT BE EXCLUDED
OR LIMITED BY APPLICABLE LAW.
To obtain service under warranty you must obtain a Returned Material Authorization (RMA) number from
customer support. Customers with warranty claims issues may access the SEIT worldwide customer support
network through the SEIT Web site: www.apc.com. Select your country from the country selection drop down
menu. Open the Support tab at the top of the web page to obtain information for customer support in your region.
Products must be returned with transportation charges prepaid and must be accompanied by a brief description of
the problem encountered and proof of date and place of purchase.
Smart-UPS 750/1000/1500/2200/3000 VA 100/120/230 Vac / 500 VA 100 Vac Tower
15
APC by Schneider Electric
Worldwide Customer Support
Customer support for this or any other APC by Schneider Electric product is available at no charge in any of
the following ways:
• Visit the APC by Schneider Electric Web site to access documents in the APC by Schneider Electric
Knowledge Base and to submit customer support requests.
Connect to localized APC by Schneider Electric Web sites for specific countries, each of which
provides customer support information.
Global support searching APC by Schneider Electric Knowledge Base and using e-support.
• Contact the APC by Schneider Electric Customer Support Center by telephone or e-mail.
– For information on how to obtain local customer support, contact the APC by Schneider Electric
representative or other distributors from whom you purchased your APC by Schneider Electric
product.
®
Select models are ENERGY STAR qualified.
© 2013 APC by Schneider Electric. APC, the APC logo and APC, the APC logo, Smart-UPS and
PowerChute are owned by Schneider Electric Industries S.A.S. or their affiliated companies. All other
trademarks are property of their respective owners.
EN 990-3534D
03/2013
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