Cisco Systems OL 3053 01 User Manual
C H A P T E R  
4
Using the Call Control Window  
When you place or answer a call, the call state, the directory number of the  
incoming call, the name of the person, if available, the operator directory number,  
and the elapsed time display in the Call Details pane of the Call Control window.  
This section describes the following topics:  
•
•
Placing Calls from the Call Control Window, page 4-2  
Performing Call-Control Tasks in the Call Control Window, page 4-2  
Cisco CallManager Attendant Console User Guide  
OL-3053-01  
4 -1  
Chapter 4 Using the Call Control Window  
Performing Call-Control Tasks in the Call Control Window  
Table 4-1 Quick Reference Table  
Desired Result Action Performed  
Answering a  
Call  
To answer a call, perform one of the following tasks:  
•
•
•
•
•
•
•
Right-click the call and choose Answer in the context-sensitive menu.  
Click the Answer button on the Call Control toolbar.  
From the Actions menu, choose Answer.  
Press Ctrl + A key on your PC keyboard.  
Double-click the call in the Call Control window.  
Use the mouse to drag the highlighted call onto the Answer button.  
Use the Cisco IP Phone to answer the call (for example, press the line button with  
the incoming call, or press the Answer softkey).  
Placing a Call To place a call, perform one of the following tasks:  
•
•
•
Click the Dial button on the Call Control toolbar.  
From the Actions menu, choose Dial.  
Use the mouse to drag the speed-dial or directory entry onto the Dial button on  
the Call Control toolbar, the Call Details pane, or the Operator Line button in  
the Call Control window.  
•
•
•
Press Ctrl + D on your PC keyboard.  
Use the Cisco IP Phone to dial the number.  
Use the numeric keypad on the right side of your PC keyboard to dial a number;  
then, press Enter or press Ctrl + D.  
Cisco CallManager Attendant Console User Guide  
OL-3053-01  
4 -3  
 
Chapter 4 Using the Call Control Window  
Performing Call-Control Tasks in the Call Control Window  
Table 4-1 Quick Reference Table (continued)  
Desired Result Action Performed  
Ending a Call To end a call, perform one of the following tasks:  
•
In the Call Control window, right-click the call and choose Hang Up from the  
context-sensitive menu.  
•
•
•
•
•
Click the Hang Up button on the Call Control toolbar.  
Press Ctrl + H on your PC keyboard.  
From the Actions menu, choose Hang Up.  
Use the mouse to drag the active call onto the Hang Up button.  
Use the Cisco IP Phone to end the call (for example, lift and replace the handset  
or press the EndCall softkey).  
Placing a Call To place a call on hold, perform one of the following tasks:  
on Hold  
•
•
Right-click the active call and choose Hold from the context-sensitive menu.  
In the Call Control window, click the call; then, perform one of the following  
tasks:  
–
–
–
Click the Hold button on the Call Control toolbar.  
Press Ctrl + L on your PC keyboard.  
From the Actions menu, choose Hold.  
•
•
•
Use the mouse to drag the active call onto the Hold button.  
Double-click the active call.  
Use the Cisco IP Phone to place the call on hold (for example, press the Hold  
softkey).  
Cisco CallManager Attendant Console User Guide  
OL-3053-01  
4 -4  
Chapter 4 Using the Call Control Window  
Performing Call-Control Tasks in the Call Control Window  
Table 4-1 Quick Reference Table (continued)  
Desired Result Action Performed  
Retrieving a  
Call from Hold  
(Resume)  
To retrieve a call from hold, perform one of the following tasks:  
•
Right-click the call that is on hold; choose Resume from the context-sensitive  
menu.  
•
Click the call that is on hold and then perform one of the following tasks:  
–
–
–
Click the Resume button on the Call Control toolbar.  
Press Ctrl + L on your PC keyboard.  
From the Actions menu, choose Resume.  
•
Using the mouse, drag the call that is on hold onto the Resume button on the Call  
Control toolbar.  
•
•
Double-click the call that you placed on hold.  
Use the Cisco IP Phone to retrieve the call from hold.  
Transferring a To complete a transfer, perform the following procedure:  
Call  
1. Perform one of the following tasks:  
a. Right-click the call that you want to transfer; then, choose Transfer from the  
context-sensitive menu.  
b. Click the call that you want to transfer; then, click the Transfer button on  
the Call Control toolbar.  
c. Click the call that you want to transfer; then, from the Actions menu, choose  
Transfer.  
d. Click the call that you want to transfer; then, press Ctrl + X.  
2. After the transfer keypad opens, enter the number to which you want to transfer  
the call. Click OK.  
Tip  
If you prefer, you can perform a transfer by dragging the call onto a speed-dial  
or directory entry. You can also right-click the entry and choose Transfer  
from the context-sensitive menu.  
Tip  
If you prefer, you can transfer a call without using the transfer keypad. After  
you click the call that you want to transfer, press the keys on the PC keyboard  
to enter the number to which you want to transfer the call. Press Ctrl + X to  
transfer to call.  
Cisco CallManager Attendant Console User Guide  
OL-3053-01  
4 -5  
Chapter 4 Using the Call Control Window  
Performing Call-Control Tasks in the Call Control Window  
Table 4-1 Quick Reference Table (continued)  
Desired Result Action Performed  
Consult  
Transferring  
To complete a consult transfer, perform the following procedure:  
1. Perform one of the following tasks:  
a. Right-click the call that you want to transfer; then, choose Consult Transfer  
from the context-sensitive menu.  
b. Click the call that you want to transfer; then, click the Consult Transfer  
button on the Call Control toolbar.  
c. Click the call that you want to transfer; then, from the Actions menu, choose  
Consult Transfer.  
d. Click the call that you want to transfer; then, press Ctrl + T.  
2. After the transfer keypad displays, enter the number to which you want to  
transfer the call. Click OK.  
You placed the active call in the Call Control window on hold.  
3. Ask the user if you should transfer the call.  
Note  
If the user tells you not to transfer the call, end the consultation with the user;  
then, click the held call in the Call Control Details pane, and perform one of  
the methods from the “Retrieving a Call from Hold (Resume)” section on  
page 2-5.  
4. To transfer the held call, perform any of the methods from Step 1.  
Tip  
If you prefer, you can consult transfer a call without using the transfer  
keypad. After you click the call that you want to transfer, press the keys on  
the PC keyboard to enter the number to which you want to transfer the call.  
Press Ctrl + T to transfer to call.  
Cisco CallManager Attendant Console User Guide  
OL-3053-01  
4 -6  
 
Chapter 4 Using the Call Control Window  
Performing Call-Control Tasks in the Call Control Window  
Table 4-1 Quick Reference Table (continued)  
Desired Result Action Performed  
Initiating a  
Conference  
Call  
To initiate an ad hoc conference, perform the following procedure:  
1. Perform one of the following tasks:  
a. Right-click the call and choose Conference from the context-sensitive  
menu.  
b. Click the appropriate call; click the Conference button on the Call Control  
toolbar.  
c. Click the appropriate call; choose Actions > Conference.  
d. Click the appropriate call; press Ctrl + C on the PC keyboard.  
Performing the previous tasks places the call on hold, and the conference keypad  
displays.  
2. Using the conference keypad, enter the directory number of the user that you  
want to add to the conference. Click OK.  
3. Click the Conference button, choose Actions > Conference, or press Ctrl + C  
on the PC keyboard.  
Tip  
If you prefer not to use the conference keypad, you can drag a speed-dial or  
directory entry onto the Conference button to complete the transaction.  
Cisco CallManager Attendant Console User Guide  
OL-3053-01  
4 -7  
Chapter 4 Using the Call Control Window  
Performing Call-Control Tasks in the Call Control Window  
Table 4-1 Quick Reference Table (continued)  
Desired Result Action Performed  
Parking a Call Note  
You can park a call only if the server that is associated with the attendant  
console runs a version of Cisco CallManager Release 3.3 or later.  
To park a call, perform the following procedure:  
1. Perform one of the following tasks:  
a. Right-click the call that you want to park; then, choose Call Park from the  
context-sensitive menu.  
b. Click the call that you want to park; then, click the Call Park button on the  
Call Control toolbar.  
c. Click the call that you want to park; then, from the Actions menu, choose  
Call Park.  
d. On the PC keyboard, press Ctrl + P.  
2. A dialog box displays the directory number where Cisco CallManager parked the  
call. Click OK.  
3. Contact the user that is to retrieve the parked call.  
Cisco CallManager Attendant Console User Guide  
OL-3053-01  
4 -8  
Chapter 4 Using the Call Control Window  
Performing Call-Control Tasks in the Call Control Window  
Table 4-1 Quick Reference Table (continued)  
Desired Result Action Performed  
Retrieving  
To retrieve/revert a parked call, perform the following procedure:  
(Reverting) a  
Parked Call  
1. Perform the procedure in the “Parking a Call” section on page 2-10.  
2. If the user does not answer the call, perform the one of the following tasks to  
revert the parked call:  
a. Right-click the call that you want to park; then, choose Revert Park from  
the context-sensitive menu.  
b. Click the call that you want to park; then, click the Revert Park button on  
the Call Control toolbar.  
c. Click the call that you want to park; then, from the Actions menu, choose  
Revert Park.  
d. On the PC keyboard, press Ctrl + P.  
3. Choose the directory number to revert in the dialog box that displays. Click  
Revert.  
The active call displays in the Call Details pane.  
4. Notify the caller of the situation.  
Forwarding a  
Call to Voice  
Mail  
See the “Using Dial Digits” section on page 3-8 for information on how to perform  
this task.  
Cisco CallManager Attendant Console User Guide  
OL-3053-01  
4 -9  
Chapter 4 Using the Call Control Window  
Performing Call-Control Tasks in the Call Control Window  
Cisco CallManager Attendant Console User Guide  
OL-3053-01  
4 -1 0  

Audiovox 128 5495E User Manual
Audiovox MP5720USB User Manual
Blaupunkt CLEVELAND DJ A User Manual
Bosch Appliances MUM 7220 UC User Manual
Cannon HG20 User Manual
Clarion VRX878RVD User Manual
Hypertec N14558PHY User Manual
Insignia NS PDP50HD 09 User Manual
Jensen VM9224 User Manual
JVC Car Stereo System KW R800BT User Manual