guide
to using your Samsung E800
contents
getting started
making calls
manage your contacts
divert calls ..................................................61
more information ........................................63
fixed dialling ...............................................63
Call barring ................................................65
Missed call alert .........................................66
call history ..................................................67
call length ..................................................67
register with Orange....................................10
insert your SIM Card ...................................12
plug in and charge ......................................13
outside your Samsung E800........................14
lock your keys.............................................18
your Home screen.......................................19
soft keys .....................................................20
explore the menus.......................................21
make your first call ......................................23
receive your first call....................................24
adjust the volume........................................25
create your first contact...............................26
create your first contact...............................27
take your first photograph ...........................28
send your first Photo Message ....................29
send your first text message........................30
access Orange World..................................32
answer a call ..............................................36
redialling a number .....................................36
take two calls at the same time ..................37
speak to someone privately ........................38
sending key tones ......................................39
call back a missed number .........................39
conference calls .........................................40
removing a conference member .................41
using two different lines ..............................42
know who is calling you .............................43
Orange service directory .............................44
activate the loudspeaker ............................44
reduce background noise ...........................45
store names and numbers...........................48
where are phonebook details stored? ............49
store a number from Home screen .............49
search for a contact ...................................50
delete unwanted contacts ..........................51
copy contacts ............................................52
Memory Mate .............................................53
speed dialling .............................................54
editing speed-dial entries ...........................54
caller groups ..............................................55
set a ringtone for caller groups ...................56
messaging
Text Messaging...........................................72
change to another text input mode .............73
attach a picture or sound ............................73
group text messages ..................................74
text message templates .............................75
to read a text message ..............................76
manage your calls
Answer Phone messages .............................58
listening to your messages .........................58
use Answer Phone shortcuts.......................59
personalising your greeting .........................59
set up an Answer Phone PIN ......................60
listen to messages from another phone ...........60
Orange Photo Messaging
What are my GPRS wap settings?...............97
set up text alerts ........................................98
Orange Plus menu .....................................98
listen to the news .......................................99
Orange Internet ........................................100
register with Orange Internet ....................100
manage your Orange account online ............101
manage your time
pay as you go customers .........................140
pay as you go check list ...........................141
which countries can I call from .................141
Photo Messaging .......................................80
take a photo ..............................................80
zoom in ......................................................81
take a self portrait ......................................81
options when you take a photo ..................82
send a photo message ...............................83
using the camera options ...........................84
have a look at your photos .........................87
browse your photo albums .........................87
receive a photo message ...........................88
infrared ....................................................114
manage your photos and sounds .............115
keep track of important events ..................117
use the calendar ......................................118
set the time and date ...............................119
calculator .................................................120
stopwatch ................................................122
Orange Answer Fax ..................................123
select the partner network to use .............143
using your phone abroad ..........................143
reference
safety .......................................................148
radio waves and your phones ......................159
paperwork .................................................160
Orange Care terms and conditions ...............162
pay monthly terms and conditions ................180
pay as you go terms and conditions .............205
games terms and conditions .......................205
Declaration of conformity ..........................223
personalise your phone
silence your phone ...................................106
slider tone ................................................106
adjust your other sound settings ...............107
personalise your caller groups ..................107
make the display your own .......................108
change language ......................................109
set a greeting message ............................110
assign a ringtone to your contacts ............111
games
games ......................................................126
wap games ..............................................128
Orange Multi Media services
Orange World .............................................90
create your own Orange World ...................91
find your way using Orange World ..............92
share information .......................................93
read your Orange Emails ............................93
bookmark your favourite sites .....................94
browsing options ........................................95
empty your cache ......................................96
reset your wap settings ..............................97
security
Orange Care ............................................130
What if I enter the wrong PIN? ..................133
index
index.........................................................226
contact Orange .........................................232
International services
international dialling codes .......................138
pay monthly customers ............................138
pay monthly check list ..............................139
1
getting started
register with Orange
register with Orange
1 Find the IMEI number on the sticker inside your Samsung E800.
If you are already with Orange and wish to register an upgraded phone, call 0800 079 0027.
You may need the number in future if your phone is lost or stolen
If you are new to Orange and will be paying monthly call 07973 100 980. If you are new to Orange and will be a
pay as you go customer, call 0800 079 0006. You can also register online at orange.co.uk/payasyougo/registration
2 Find the SIM Card number on the back of your SIM Card.
After you register
Orange will update your SIM Card over the air with a text message. When you first turn your phone on, you will see the SIM
update message. You can leave it in your inbox until you are ready to delete it. Turn your phone off and back on again to
enable it to make your first call.
3 If you are already with Orange when you register, you will be asked for your Orange password. If you are new to Orange
you should have a new password ready.
4 Contact Orange Customer services to register.
And lastly
When you apply to register on the Orange network, you and Orange agree to be bound by the Orange terms and
conditions set out in this guide. You may want to take time to read and consider them before you register.
10
11
insert your SIM Card
plug in and charge
SIM Card
1 Look for the plastic card that is in your Orange box. If you can’t find it, the SIM Card may have
already been inserted into your phone. If it is not in your phone or your box, please return to
the shop that you bought the phone from and ask for a SIM Card.
1 Plug your charger into a mains socket.
2 Insert the lead into the socket on the base of your phone.
2 Remove the SIM Card from its plastic surround by carefully pushing it out. Its contacts
3 The battery indicator in the top right-hand corner of the display will show up
to three bars while charging. Do not remove the battery cover while charging
your phone. The first charge must be for a minimum of 4 hours in order to
achieve optimum performance.
are easily damaged so take care when doing this and try to avoid touching them.
3 Remove the battery cover. Insert your SIM Card between the two grooves starting with
the square end so that the cut off corner fits into the cut off corner of the surround.
The battery is built into the battery cover, so does not need to be fitted. Once you have inserted
your SIM Card, slide the battery/cover onto the three contact points and press down until it clicks.
12
13
outside your Samsung E800
outside your Samsung E800
volume keys
Turn the volume
up and down.
switch on/end a call
navigation pad
Press and hold for approximately
three seconds to switch your phone
on, press to end a call or press when
busy to put a call to your Orange
Answer Phone. Press to return to
the Home screen at any time.
Move through the menu
options and access your
home links by pressing
.
soft keys
These control how you choose
a function and move through
the menus.
clear key
answer a call
To clear text when writing a
message or entering a contact.
Answer a call or to make
an outgoing call.
quiet mode key
Contacts key
To turn your phone to
silent and back again.
For direct access to your
Contacts homepage.
accessory connector socket
charger socket
14
15
outside your Samsung E800
outside your Samsung E800
camera key
headphones socket
Lift and peel back
button to plug in
mirror
camera lens
When your phone is open,
press and hold to open
your viewfinder and to
take a photo.
Aim the camera lens
for self portraits.
Take photos to send as
Orange Photo Messages
or store on your phone.
your headphones.
16
17
lock your keys
your Home screen
It’s a good idea to lock the keypad to avoid making calls by mistake.
The Home screen allows you direct access to the main features of your phone.
To lock the keypad, slide the E800 until it clicks together. You will see Keypad Locked in the display.
To unlock the keypad, slide the E800 into the open position.
Orange shortcuts
These symbols link you to four of the most frequently used features on the
Samsung E800. These are:
■
Orange Plus
■
Call history
■
Messages
■
Camera
To access these features simply scroll to the specific icon using the navigation
pad and press
in the centre of the pad.
18
19
soft keys
explore the menus
On your display you will see which features the soft keys control. From the Home screen,
will access the Menu
To access the main menu, press Menu from the Home
screen. Scroll with the navigation pad to find your way
around the menus. Each menu has its own set of
sub-menus. To access each menu, scroll to the one
you want and press Select.
Call History
while
accesses your Address book.
Find out who has called you and when, then
return the call or save their details.
From inside the menus, the soft key functions change according to the command shown above each key.
You can return to the Home screen at any time from any menu simply by pressing
Games
Test your skills with SnowBallFight and
Bubblesmile.
Phone settings
Personalise your phone to suit your lifestyle.
Camera
Take photos and either send or keep them on
your phone.
20
21
explore the menus
make your first call
Messages
Media album
Send Orange photo messages and text
View and organise all your photos and images.
1 From the Home screen,
dial the number you want
to call, but don’t forget to
use the full area code.
The dialler screen will
show you the number
you have entered.
2 Press to make the call.
■
messages to your friends.
You can also call a contact by selecting
Calendar
their name from your Contacts list.
■
Wap
Record your important events and set up alarms
to remind you of appointments. Also includes
a calculator.
From the Home screen press Contacts
Connect to the Orange portal for the latest
updates and information on your service.
to access your Address book, then
select Find name. When you have found
the contact you want, press OK to view
Orange Plus
the number.
■
Orange Plus contains special updates designed
for your E800. Updates include lottery updates,
weather forecasts, horoscopes and Stock
Market information, plus links to Contacts.
Press
to make the call.
22
23
receive your first call
adjust the volume
You can adjust the volume while you are on
a call to hear your caller more clearly.
To adjust the volume:
When your phone rings,
press
to answer
1 Locate the volume control button on the
the call.
left-hand side of your phone.
2 To increase the volume press the top
arrow and to decrease it press the
bottom arrow.
24
25
create your first contact
create your first contact
1 To add a new contact to your
phone’s memory, from the Home
screen, press Contacts then
scroll to and select Add entry.
3 Choose what type of phone
number you’re saving – Mobile,
Home, Office, Fax. Scroll down
to the appropriate type and press
Select. Then enter the contact’s
or company’s name and press OK.
Your E800 will confirm that this
has been saved.
4 When selecting a number from your
contacts list, a screen will appear,
listing the contact name and above
the contact number an icon
5 It may be worthwhile entering contact
numbers in the international form, ie, +44
then the number minus the initial 0, so that
you can use them abroad. To enter + for
international calls, press and hold 0. Press
C to delete a character. Do not include
spaces or brackets, ie, +447912345678.
While entering the contact’s details, press #
denoting whether this is a home,
mobile, office, fax or answer phone.
To swap between numbers scroll left
and right using the navigation pad.
2 Enter the information for the new
contact in the fields as instructed.
After entering the contact number,
select Save, then Phone.
for a space and to change between
*
upper case and lower case. To enter a
symbol or change from numerical entry to
text entry press and hold the # key.
26
27
take your first photograph
send your first Photo Message
1 Press Menu, scroll to
in your
.
3 When you are ready to take a picture, press
the soft key under . You can also use
1 When you have taken your photo
as previously described,
press Options.
4 Press Select then scroll to photo
Home screen and press
message and press OK.
Alternatively, press and hold the
the camera button on the right-hand side
of the E800. This is useful when taking
a self portrait.
camera key on the side of your phone.
5 Choose a recipient for your Photo
2 Select Send and work through
the fields entering a subject for
your message and adding sound
and text if you wish.
Message and press OK.
2 Your screen automatically becomes a
viewfinder which moves with you as you
move your E800. Using the navigation
pad, press to the left and right to
4 If you are dissatisfied with the result, press
Delete to delete the picture. Your E800 will
ask you to confirm this by pressing Yes.
6 Scroll to their mobile number and
press Select then OK.
control the brightness and press the
top and bottom to zoom in and out.
3 Press Options and select Send.
7 Press Send to send your message.
5 Photos that are not deleted are
automatically saved to your Media album.
28
29
send your first text message
send your first text message
■
1 From the Home screen press Menu,
4 With predictive text you only need
to press the key for a letter once.
So, for example, to write the word
orange you would press 6, 7, 2, 6,
4 and 3. If the word does not
Press and hold for a few second to
5 When your message is complete,
press Options and select Send.
Enter the number or select a
*
scroll to
and press Short message,
choose from a selection of common
symbols and punctuation marks.
followed by Create.
■
■
■
Press to change from upper-case
contact number from your Address
book by pressing Contacts. Once it
has gone, the words Message Sent
will appear on the next screen.
*
2 A blank screen will appear.
to lower-case.
appear on screen immediately,
don’t worry, that’s how it works.
Press and hold # to change between
numerical and predictive text.
To switch predictive text off press
Eng and select ABC mode.
3 You can enter text on your phone
immediately using predictive text (T9).
■
To delete a single character,
press C.
■
To delete the entire message,
press and hold C.
■
Press # for a space.
30
31
access Orange World
Select
from your phone’s Home
screen. When you visit the Orange wap
site a screen similar to the one to the
right will be at the start of your journey:
You can click on Channel Guide to open a full list of features
that may be useful to you or click on any of the links listed to
shortcut straight to them. So, for example, if you are looking
to download a new game to your phone, scroll to Games.
Find is a very useful feature to help you, wherever you are:
■
find your nearest restaurant, pub, post office, cash
point, taxi service and more
■
access more than a thousand wap sites - official
football club sites and their unofficial fanzines, plus
celebrities and auction sites
■
Click on Your Page to set up quick links to all your favourite
sites. You can easily check the results of your favourite
football team or even see if your train is running late before
you leave the house in the morning. You don’t need to
register – simply click on Your Page and follow the links.
find a phone number, and even use Google™ search
■
access your Orange Email account to keep in touch
wherever you have your phone. You can also easily
access other wap email services, chat with your
friends and learn more about messaging services
32
33
2
making calls
34
making calls
making calls
choose whether you answer a call or not
To redial the phone number last called press
twice.
To activate automatic redial:
To activate call waiting:
When your phone rings, press
call. Alternatively, press
Answer Phone.
to answer the
To redial other numbers that were previously dialled:
1
2
From the Home screen press Menu and scroll to and
select Phone settings.
1
2
From the Home screen, press Menu then scroll to and
select Phone settings.
to send the call to your
1
2
Press
Press Others, then Auto Redial and select On.
Select Network services, followed by Call waiting then
Voice calls. The screen will say Voice calls Active.
.
Scroll through the list of phone numbers and highlight the
one you’re looking for.
To end a call press
.
take two different calls at the same time
3
Press
to dial your selected number.
To accept a new call:
redialling a number
not available to pay as you go customers
You can also set up Automatic Redial so that your phone
continually redials a number if it has been unable to establish
a connection.
1
2
The sound of two beeps when you are on a call indicates
you have a second incoming call.
If you call someone and get disconnected or forget to tell
them something, you can call them straight back by
redialling the last dialled number.
When you are on a call, answer a second call without
ending the first using Call waiting.
To accept the new call press
automatically put on hold.
. The first call is
36
37
making calls
making calls
3
To swap between the two calls simply press Swap.
You can reactivate the call whenever you want to
by pressing Retrieve.
speak to someone privately during a call
To unmute your call:
To communicate with answering machines or computerised
telephone systems, the Send keys option must be selected.
Sometimes you may need to say something to another
person that you don’t want your caller to hear. In these
cases, you can mute your call and preserve your privacy.
Press Options then Select. The Mute icon disappears and
your correspondent can hear you.
call back a missed number
To make a call while you have a call in progress:
sending key tones
To call back a missed call:
1
2
3
Put the current call on hold by pressing Hold.
Make the second call in the normal way.
To mute your call:
You can turn the key tones off or on during a call to
communicate with answering machines or computerised
telephone systems. When the Mute keys option is selected,
your phone does not transmit key tones so you can press
keys without hearing annoying key tones during a call.
1
2
Your screen will display 1 Missed Call. Press the call key
to see the caller’s information.
Alternatively, enter the phone number that you want
to dial or look it up in the Address book.
1
2
Press Options and select Mute.
The Mute icon appears on the bottom line of the display
and your caller can no longer hear you.
Press the call key again to call the number back.
4
Press the
to dial the second call. The first call
is automatically put on hold.
38
39
making calls
making calls
conference calls
To start a conference call:
To talk to one conference member privately:
removing a conference member
not available to pay as you go customers
1
2
3
4
Call someone in the usual way. The display will show a
name (if the number is stored in the memory) or Call 1.
Put the first call on hold and make a second call in the
usual way. Press Options and select join.
1
2
Press Options and select Select 1.
Scroll to the name of the person you want to talk
to using the 1 and 0 icon keys.
To remove a conference member:
Conference Calling is a great way to chat with up to five
1
2
Press Options and select Remove.
other people while you’re out and about.
3
4
Press Select.
Scroll up or down to find the participant you want to
remove and press Select.
To add up to four more people, repeat step 2 then press
Options and select Conference.
To return to the conference call, press Options, select
Conference, then press OK.
To activate Conference Calling call customer services on
150 from your Orange phone or 07973 100 150 from any
other phone.
3
4
The call continues but without that conference member.
End the multi-party call by pressing the End key.
Press the end key to end your conference call.
Note: If you are abroad the availability of this service
depends on the network you are using. You are charged
your standard service plan rate for each call you make.
There is no charge but you may be asked for a refundable
deposit. You will receive a SIM update when the service has
been activated. Turn your phone off and back on again.
40
41
making calls
making calls
keep your business and personal lives separate
by using two different lines
The following tariffs are not available on Line 2:
If you call Answer Phone from Line 2 but have no messages, know who is calling you, or hide your number
you will automatically be connected to your Line 1 Answer
Phone if you have messages.
when you make a call
■
Orange Everytime 20 if it includes an option to call
not available to pay as you go customers
other networks
Your Caller id identifies you to a person you are calling and
identifies a caller to you.
■
Orange Everytime 400
To switch between Line 1 and Line 2:
■
With Line 2 you can keep business and personal
calls separate.
Orange Everytime 1000
■
Orange Talk 150
1
2
Press Menu and scroll to and select Phone settings.
Scroll to Network services, scroll down to Active line and
press Select.
To hide your number when calling another person, simply
dial 141 before the number.
■
Orange Talk 200
■
To activate Line 2 call customer services on 150 from your
Orange Talk 500
Orange phone or 07973 100 150 from any other phone.
3
Choose between Line 1 and Line 2 and press Select to
confirm your choice.
To hide your number permanently, call customer services
on 150 from your Orange phone or 07973 100 150 from any
other phone. If you are a pay as you go customer, please call
451 from your Orange phone. While your number is hidden
you will not be able to see the Caller id of any incoming calls.
When you receive a call on Line 2, your phone will ring
without you having to have Line 2 selected. You receive a
separate Answer Phone for your Line 2 which you can also
personalise. Call your Answer Phone in the usual way but
remember to switch to Line 2 first.
There is a one-off connection charge and you receive a
reduced monthly charge on your Line 2 Service Plan. You will
receive a SIM update when the service has been activated.
Note: Line 2 does not support Fax and Data. You can
receive but not send text messages from Line 2.
42
43
making calls
making calls
Note: If you are abroad, the availability of the services
described in this section depends on the network that
you are using.
Scroll to the service you require and press Select.
reduce background noise with voice clarity
activate the loudspeaker
You can significantly reduce the background noise during
a call with the voice clarity feature which makes received
sound clearer.
Orange service directory
You can also use the loudspeaker when making and
receiving calls, without the headset.
You can access a series of services available to listen
to from Orange.
To activate the voice clarity feature:
To turn the loudspeaker on and off:
1
Press Options and scroll up or down to highlight Loud
spk. on or Loud spk.off .
1
2
During a call press Options and scroll up or down to
highlight Voice clarity on or Voice clarity off.
To access your service directory:
2
Press Select to switch the loudspeaker on or off.
Press Select to activate or deactivate voice clarity.
1
2
From the Home screen, press Contacts
Scroll left with the navigation pad to access your
Service directory and press Select.
Note: you cannot activate the loudspeaker when you have
Note: You cannot activate voice clarity when using the
connected a headset to the phone.
loudspeaker and the handsfree car kit.
44
45
making calls
3
manage your
contacts
46
manage your contacts
manage your contacts
store the names and numbers of your friends,
family and colleagues in your Address book
4
5
Enter the name. Press each key the relevant number of
times to get the letter you need. For example, to get the
letter J press the 5 key once and to get the letter S press
the 7 key four times. Press # for a space.
When I save a contact in my phonebook where
are the details stored?
Press the right-hand side of the navigation pad to scroll
to one of the other icons and press Options then select
Edit number.
To open your Address book press Contacts. This opens
You can store up to 200 names and numbers on your
SIM Card’s memory. Your phone’s internal memory
is dynamic, and is shared between the features of
your phone.
3
4
The screen will then prompt you to Enter the number.
Once you have done so, press OK and the new number
will be saved.
your phone book at the first alphabetical entry.
Press C to delete a character or press and hold C to
delete the entire name.
To add a new entry to your Address book:
To add extra numbers to a name:
storing a number from the Home screen
1
2
Press Contacts then select Add entry.
The advantage of storing contacts on your SIM Card
is that if you change phones, all of the contacts on
your SIM Card will move to the new phone.
Enter the number using the navigation pad, then press
Save and select Phone.
1
2
At the Home screen, press Contacts to open the
Address book and select Find name. From your list
choose a name to add additional numbers to.
Press OK. The contact’s name will appear on a screen
telling you it’s a home, mobile, office or fax number.
To store a number directly:
3
To save the contact to your phone memory, scroll down
to the type of number you’re saving (Home, Office,
Mobile, Fax or Other) and press Select.
1
From the Home screen, type in the number you
want to save.
48
49
manage your contacts
manage your contacts
2
3
Press Save.
To edit a number:
Alternatively:
delete unwanted contacts from your phonebook
Select Phone and choose type of phone:
■
Mobile
1
2
3
4
Press Contacts followed by Find name then press OK.
Press Options again and select Edit number.
Make your changes and press OK.
1
2
Press Contacts, then Find name.
1
2
Press Contacts to access your Address book, then
select Find name.
■
Home
Enter the first letter of a name you are looking for. The
Address book entries are listed, highlighting any that
match your letter.
■
Office
Scroll to the name you wish to delete then press OK
followed by Options.
■
Fax
The screen will tell you this has been saved.
■
Other
3
4
If necessary, scroll up or down to find the entry you want.
Once you have, press OK.
3
4
Select Delete entry.
search for a contact in your Address book
The screen will ask you to confirm that you wish this
entry to be deleted. Press Yes to confirm and your E800
will confirm this has been deleted.
4
5
Enter name and press OK.
Your number is now saved.
The quickest way to find a name is to open your Address
book then press the key that corresponds with the initial
letter of the name you are looking for. If you press a key
twice, quickly, you will go to the names starting with the
second letter on the key.
Call the number you have selected in the usual way.
5
To delete all the names in your phonebook select Call
History from the main menu and select Delete all. You
can then choose whether to delete all the names in your
phone or SIM Card memory.
50
51
manage your contacts
manage your contacts
copy contacts between your phone and SIM Card To copy one number between your phone and your SIM:
3
4
5
Select Copy to Phone.
For a low, one-off charge you can purchase a Memory Mate
card from any Orange shop which will backup your SIM
Card address book. Then simply return to your Orange shop
regularly to have any new information backed up at no
additional cost.
Scroll to preference then press OK.
You will see Copy completed in the display.
It’s a good idea to copy numbers from your SIM Card to
your phone.
1
Press Contacts to open your Address book, then select
Find name.
2
3
4
5
Press OK then Options and select Copy.
Select Copy to Phone
backup your SIM Card address book
This enables you to add extra information to, and personalise,
your contacts. Then, when you upgrade your phone you can
easily copy key information to your SIM Card and move your
contact details to your new phone.
Scroll to preference then press OK.
Screen will say Copy completed.
Make sure that losing your phone doesn’t mean losing all of
the important contact information stored on your SIM Card.
And, if you’re joining Orange from another network, Memory
Mate can be used to transfer the contacts and text
messages saved on your old SIM Card to your new Orange
SIM Card, keeping your move totally hassle-free.
To copy all numbers between your phone and your SIM:
Memory Mate is a new service which ensures the details
you have stored on your SIM Card for all of your friends,
colleagues and family are safely backed up. So, if the worst
happens, they will still be available to you.
1
2
Press Contacts to open your Address book, then using
navigation pad select Copy all to phone.
For more information, visit your nearest Orange shop and
one of our representatives will be happy to assist you.
Press OK then Options and select Copy.
52
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manage your contacts
manage your contacts
save time using speed dialling
editing speed-dial entries
To make a call using speed dialling:
Only contacts saved to your phone memory can be put
into groups.
You can set up to eight speed-dial entries which can then
To edit a speed dial entry:
From the Home screen press the number key (2 to 9)
be called simply by pressing the associated number key.
assigned to the speed dial entry and press
also press and hold the number key.
. You can
To create caller groups:
1
2
Select the speed-dial entry you want to edit from the list
and press Select.
To set up a speed dial entry:
1
2
From the Home screen, press Contacts.
Go to one of the following menu options using the
navigation pad and press Select.
Note: The 1 key is reserved for your Orange Answer Phone.
Select Find name and scroll to the contact you wish
to move to a caller group, then press OK.
Using the navigation pad, scroll right to Group and press
Options.
1
2
3
4
Press Contacts, then select Speed list.
Scroll to an empty location and press Select.
Select Edit number
■
Edit number: allows you to change the number
arrange your address book into caller groups
3
4
■
Change name: allows you to change the name
Enter the contact number and press OK to save it.
of the entry
You can organise the contacts stored on your phone into
groups, so that you can set your phone to alert you to calls
or messages from this group in a personalised way.
Scroll with the navigation pad to the group name you wish
to add your contact to and press Select. Your contact is
now saved to that caller group, for instance, Friends.
■
Delete: allows you to clear the setting.
3
When you have finished press
.
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manage your contacts
4
To remove a contact from a caller group:
set a ringtone for your Address book caller groups
1
2
3
4
Scroll to the contact you wish to remove from their
caller group and press OK.
1
2
Scroll to each of the contacts within a caller group.
Press OK, then use the navigation pad to scroll right
to Alert and press Options, then select Melody.
Choose between the list in Default melodies and My
sounds (any music you have downloaded from Contacts
will be stored here) and Select. The group ringtone is
now saved.
Using the navigation pad, scroll to Group and
press Options.
manage your calls
3
Pressing the bottom of the navigation pad, scroll
to No Group, and press Select.
Your contact is no longer assigned to a caller group.
56
manage your calls
manage your calls
Answer Phone Call Return
what happens when you get an Answer Phone
message?
use Answer Phone shortcuts to manage your
messages efficiently
#
0
to return the call
for help
You can use Answer Phone Call Return to return a call after
someone has left a message on your Answer Phone,
without having to remember or make a note of their number.
When someone leaves a message on your Answer Phone,
Your Answer Phone is quick to use as there are several single personalising your Answer Phone greeting
key presses to help you move through your messages.
the
symbol will appear on your phone’s display.
Your Answer Phone comes with a standard greeting but you
To use Answer Phone Call Return:
1
2
Listen to your Answer Phone message as normal.
When you have finished, if you want to return the call,
simply press # while you are still connected.
Orange Answer Phone will automatically dial the caller’s
number and connect you.
listening to your Answer Phone messages
When listening to your messages press:
can record your own personal greeting so your callers know
they’ve got through to you.
To listen to your Answer Phone messages press
when
1
2
3
7
8
9
to listen to your message again
to save your message
3
the message first arrives, or press and hold the 1 key. To
access your message press , scroll down to Ans Phone
and press . Answer Phone messages that have not been
1
Call your Answer Phone by pressing and holding the
1 key. Listen to the simple steps and select Option 3,
then Option 1, followed by Option 1 again.
Record your greeting followed by the # key.
Press 2 to save it.
to delete your message
to rewind 10 seconds
Note: Answer Phone Call Return is only available if the
network you are calling supports this service. You are
charged your standard call rate.
listened to will be saved for up to 21 days. You can save
messages that you have listened to for up to seven days.
to skip to the next message
to fast forward 10 seconds
2
3
58
59
manage your calls
manage your calls
set up an Answer Phone PIN
listen to your Answer Phone messages from any
other phone and while abroad
4
Follow the simple steps to listen to your messages.
Call diverts can be set up in the following ways:
■
■
■
Divert always: all calls are diverted.
For added Answer Phone security, you can set your Answer
Phone to request a PIN (Personal Identification Number)
each time you want to listen to your messages.
Note: The cost to call your Answer Phone depends on your
Busy: calls are diverted if are on another call
No reply: calls are diverted if you do not answer
the phone.
If you do not have access to your Orange phone, you can
listen to your Answer Phone messages from any other
phone even while abroad. To use this service you must set
up an Answer Phone PIN.
Service Plan.
■
■
when you can’t take your calls, why not divert them?
Unreachable: calls are diverted if you are not in an
area covered by your service provider.
Cancel all: all call diverting options are deactivated.
To set up an Answer Phone PIN:
not available to pay as you go customers
1
Call your Answer Phone by pressing and holding
the 1 option.
To access your Answer Phone messages from any other
phone or while abroad:
Call Divert allows you to divert different types of calls to
different numbers. So you might choose to divert fax calls to
your office fax machine, but voice calls to your Answer
Phone. The availability of this facility depends upon the
network that you are using.
You can specify individual call diverting options for each of
the following call types:
2
3
Select Option 3, then Option 2.
■
Enter your chosen Answer Phone PIN which should be
between 4 and 10 digits long, followed by the # key.
Press 1 to save your Answer Phone PIN.
1
2
3
Call +447973 100 123 from any phone.
Voice calls only
■
Enter your Orange number followed by the # key.
Enter your Answer Phone PIN followed by the # key.
Fax calls only (not available when Line 2 is in use)
■
4
Data calls only (not available when Line 2 is in use)
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manage your calls
manage your calls
For example, you can:
4
5
Press Select, then Activate. Choose to divert the call to
your Answer Phone or to another number.
To cancel your diverts:
more information
1
2
Systematically divert fax calls to your office fax machine.
Divert voice calls to your colleague if you are already
using the phone.
Enter the number to which the calls are to be diverted.
Press Activate to save the divert setting.
1
From the Home screen, press Menu, scroll to and Select
Phone settings then select Network services.
For more information call Orange customer services on 150
or, if you are a pay as you go customer, on 451 from your
Orange phone.
2
3
Select Call diverting then press Cancel all.
To activate a divert:
To check the divert status of a call type:
Your E800 will confirm that all call diverts are cancelled.
control the numbers that can be called from
your phone
1
2
3
From the Home screen press Menu. Scroll to and select
Phone settings and press Network services.
Select Call diverting. Choose from: Divert always,
Unavailable or Cancel all.
1
From the Home screen press Menu. Scroll to Phone
settings, press Select then scroll to Network services and
select Call diverting.
Note: There is no charge to set up or cancel a divert. You
are charged your normal Service Plan rate and, if you are
calling or diverting your calls abroad, the rate will vary
depending on the service provider you are using.
Fixed dialling allows you to limit the use of your phone
(typically by a friend or family member) to only the numbers
stored in your phonebook, while Call barring blocks certain
types of call. Before you can use fixed dialling, you must set
up a fixed dialling list.
2
3
Select the type of divert you want to check and then
select the call type.
You have the option of diverting Voice calls, Fax calls and
Data Calls.
The status of the divert will be displayed.
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manage your calls
manage your calls
■
■
■
To set up fixed dialling:
To store fixed dialling numbers:
Call barring can be used selectively to bar
outgoing and incoming calls
All incoming
Incoming while abroad
Cancel all
1
From the Home screen press Menu, scroll to and select
Phone settings then select Security.
Scroll to and select FDN mode, then select Enable.
You will be asked to enter your PIN2 code. This is preset
to 1111.
1
2
3
When fixed dialling has been enabled, from the Home
screen press Contacts to open your Address book and
select Add entry.
The call barring password is preset to 1111. Emergency
calls to 999 or 112 can be made while Call barring is on.
2
3
3
4
Press Select, then choose between All outgoing, Voice
Calls, Fax calls and Data calls. Press Select followed by
Activate.
Type in the fixed dialling number and press Save. You will
be prompted to enter your PIN2 code again. Enter the
code and press OK.
1
2
From the Home screen press Menu, scroll to and select
Phone settings and select Network services. Select Call
barring.
4
Enter the code and press OK. The screen will say
FDN enabled.
Enter password 1111, then press OK and your phone
will confirm this has been done.
Enter the name of the person you wish to store to fixed
dial and press OK. Then enter a SIM location number
between 1 and 10 and press OK. Your fixed dialling
number has now been saved.
Select from the following Call barring options:
■
Once fixed dialling has been turned on, you can store fixed
All outgoing
■
dialling numbers.
International
■
International except to home
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65
manage your calls
manage your calls
■
■
■
keep track of who has called you, even if they
don’t leave a message on your Answer Phone
If the same person calls more than once you will only receive
one notification of their call.
Note: You will not receive a missed call alert if your Answer
Dialled calls
Delete all
Call time
Phone is turned off.
Missed call alert is a free Orange service that enables you
to know who has called you, even when your phone is
switched off.
You do not receive a text message notification if your phone
is on and you have a missed call as you will see Missed call
in the display and the number will be stored in your phone.
In order to get the best out of this service, please ensure
that Call Waiting is activated on your phone.
find out who has called you and when
Alternatively, you can press
list of the last 20 calls.
to view your call log and a
Each time you make, receive or miss a call, your phone
takes a note. At any time you can access a list of the last 20
missed, dialled or received calls, to keep track of who you’re
talking to and when.
Imagine that you have your phone switched off for a couple
of hours. During this time several people call you but they
don’t leave a message. Whereas previously you would not
have known who called, Orange can now send you a text
message listing the last 3 numbers and when they called.
keep an eye on how long you spend on your calls
If the caller has withheld their number you will not receive a
text message notification of the call.
Your E800 allows you to keep track of the length of your
Press Menu, scroll to Call History and press Select.
Choose from:
calls and, consequently, estimate how much you spend.
■
You can turn this service off or on by calling your Answer
Missed calls
1
From the main display press Menu, scroll to and select
Call History then select Call time.
■
Phone. Select option 3, then option 7 and follow the prompts.
Received calls
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67
manage your calls
manage your calls
2
Select one of the following options:
Note: For billing purposes the length of calls and service
may be rounded off and subsequently differ slightly from the
information supplied by this feature.
minute minder
■
Last call time
To see the length of the last call
This option allows you to decide whether or not the phone
beeps every minute during a call to keep you informed of
the length of your call.
■
Total sent
To see the total length of all calls made since the timer
was last reset.
■
Total received
To access and set your minute minder:
To see the total length of all calls received since the
timer was last reset.
1 Press Menu, scroll to Phone settings and select
Sound settings.
■
Reset timers
To reset all the timers. Enter the password which is
12345 and press OK.
2 Select Minute Minder:
Off: the phone does not beep
On: the phone beeps every minute
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69
manage your calls
5
messaging
70
messaging
messaging
■
text messages are fun, quick and convenient
So, for example, to write the word orange you would
press 6, 7, 2, 6, 4 and 3. You will see that the word does
not appear on screen immediately. Don’t worry, that’s
how it works.
change to another text input mode
Language selection
■
Press Select to confirm your choice of text input mode.
When a phone call is inappropriate, or you only want to convey
When you are writing a message the text input mode
indicator is shown at the bottom of the screen.
a short and simple message you can send a text message.
attach a picture or sound to your text message
5
6
To delete a single character, press C. To delete the entire
message, press and hold down C.
1
From the Home screen press Menu and select
Messages. Alternatively, scroll to messages on the
Home screen and press i to select.
To change to another mode:
You can send and receive text picture messages from your
phone to other compatible phones which use text picture
messaging, even when you are abroad.
■
To send your message press Options and select Send.
The next screen will ask for contact number. Type this in
and press OK. Alternatively, press Contacts and select a
contact number from your Address book. Your message
will then be sent.
Press the right soft key below the indicator symbol.
■
Scroll to the mode you want by pressing up or down
2
3
4
The screen will show a list of options. Press Short
message, then Create.
with the navigation pad.
■
ABC
1
2
3
4
Select Messages from the Home screen and press
Type the message you wish to send.
.
■
A blank screen with a flashing cursor will be displayed.
You can now write your text message.
T9
■
Symbolic
Press Options, then scroll to and select Add media.
Choose from the following:
■
To enter text using predictive (T9) mode you only have
to press each key once to get the character you want.
Number
■
■
Add word
Add picture
72
73
messaging
messaging
■
Add animation
send the same text message to a group of people
3
Press Contacts again and go to the next person in the
group, press OK, Select and Add if you wish to add any
more. When the group is complete press OK and your
message will be sent to all those you selected.
3
4
5
A blank screen will appear for you to type your message in.
When you have finished press OK.
■
Add melody.
not available to pay as you go customers
Yourmessagetemplateisnowsavedandiseasilyaccessible.
5
From Add picture, choose either a Preset picture or a
picture that you have downloaded from Orange World
which is stored in My pictures. Use the navigation pad to
scroll through the various picture options.
Press Select then Options to add sound.
Select Add media and then Add melody.
Choose either a Preset melody or one you have
downloaded from Orange World.
Need to change the time or venue of your meeting? Save
time by sending a group text message to all concerned
letting them know the new arrangements.
To use a text template:
save time using text message templates
1
Press Menu then scroll to Messages. Select Short
message followed by Create to open a new message.
Then press Options. Scroll down to Preset messages
and press Select.
6
7
8
Text templates save you having to key in messages that you
send frequently.
To send a group text message:
1
2
Write your text message in the usual way and when you
have finished press Options, followed by Send.
To write a text template:
2
3
Go to the preset message you wish to send and
press Select.
9
Press Select and then Options.
10 Type in recipient’s mobile number and press OK.
Press Contacts then scroll to the first person you want to
send text to and press OK, followed by Select then Add.
1
2
Press Menu and scroll to and select Messages.
Select Preset messages and Select an empty slot.
Your message will then appear on the screen for you
to edit as necessary.
11 Your text message, picture/animation and melody are
on their way.
74
75
messaging
messaging
■
4
5
Press Options, then Send.
3
All messages will be stored in your Inbox. When reading
a message, press Options to choose from the following:
Send
Note: When your Inbox in full,
will flash on your
A blank screen will appear for you to type the recipient’s
mobile number, or alternatively, press Contacts to select
a number from your Address book. When you have done
this press OK.
Send the message and any attachments in it on to
another friend.
phone’s display. You will not be able to receive new
messages until you have deleted an old one.
■
Delete
■
Delete the message.
Edit
■
Message reply
Edit the message content before reusing.
■
6
The screen will tell you it is Sending.
Send a text message reply to whoever sent
the message.
Extract media
Save attachments from the message in your Media
box. See the previous page for details of how to reuse
these attachments in your messages.
■
to read a text message
Call back
Call the number of the phone that the message was
sent from.
■
1
When you receive a text message the words 1 NEW
SMS are shown on your display. To read your message
immediately, press View.
Transfer
■
Cut address
Move the message from the phone memory to SIM
memory or vice versa.
Copy the number and save it to your phonebook.
2
To delete the message while reading it, press Options
and select Delete.
76
77
6
Orange Photo
Messaging
78
Orange Photo Messaging
Orange Photo Messaging
explore a new world of messages with
Photo Messaging
Note: Photo Messaging and its availability depend upon
zoom in on your subject and adjust
brightness levels
To take a self portrait:
which network/service provider you are using.
1
2
3
4
Select camera from the main menu or press and hold
the camera button on the side of your phone.
With the phone open, turn it over so that the back
is facing you.
Photo Messaging changes the way you message, allowing
you to send and receive text and photos in one message
to other mobile users and even to an email address.
take a photo
You can zoom in on your subject by pressing the top of
the navigation pad and zoom out by pressing the bottom.
To increase/decrease brightness levels press the right-
and left-hand side of the navigation pad.
1
2
3
Press Menu and select camera, then press Take photos.
Alternatively you can press the camera button on the
right hand side of your phone.
Use the mirror to frame your photograph and press
the camera button to take the picture.
To review your photo, turn the camera over and your
photo will be on the screen. Select Options or Delete
as appropriate.
You can send photo messages to other phones that support
Photo Messaging and also to phones which do not (all the
features will only be available if it is a Photo Messaging
enabled phone). A non-Photo Messaging phone will receive
a text message containing a website address and the
recipient can view the message on the website. You can
also send photo messages to email addresses.
Position your phone so that the viewfinder, which is the
main display of your phone, shows the subject you wish
to photograph.
take a self portrait
When you want to share your life with your friends, use the
handy mirror on the back of your phone to help you frame
self portraits.
Press either left the soft key or the camera button on
the right-hand side of the phone to take a photo.
80
81
Orange Photo Messaging
Orange Photo Messaging
■
■
■
options when you take a photo
Set as
send a photo message
6
7
Select Number and type in the recipient’s number, or
Address book to select a recipient stored on your phone,
then press OK.
Use a photograph to personalise your phone
background, or as a caller ID.
Protection
After you have taken your photo press Options for the
following:
To send a photo message:
If necessary type in recipient’s mobile number then
press OK.
Ensure that photos you treasure cannot be
accidentally deleted.
1
Take a photo as previously described then press Options
and then Send.
■
Send
8
9
The number will appear highlighted on the next screen.
Press Send. Your photo and message will be on its way.
Send your image plus text and sound.
Properties
2
3
The photo message screen will open.
Scroll through the fields, adding sound and text
where applicable.
■
Rename
This lists the name, file size and date of your photo.
Allocate your image a name or number.
To send a photo you have stored on your phone:
■
Go to my photo
4
5
Press Opt then select Preview and the text and photo
that you are about to send will appear on the
following screen.
View all the photos you have taken as thumbnails.
Press View to see a photo at full size and Multi to
return to the thumbnails.
1
2
3
Press Menu, scroll to
Select My photos.
and press Select.
Press Send then Select.
All the pictures you have taken will appear as thumbnails.
Select the one you want to send using the navigation
pad then press Options.
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83
Orange Photo Messaging
Orange Photo Messaging
■
■
4
Select Send and then work through the fields adding
sound and text where applicable.
using the camera options
Normal shot: you can take a picture in the normal mode.
Multi-shot: allows you to take action stills. Select
speed and the number of pictures you want to take.
the image with the frame format by pressing Preview.
The Mobile (128x120) size will be set by default.
Effects: this option allows you to apply special effects
to the picture. Press Up or Down using the navigation
pad to find the tone you want to use.
■
5
6
7
Press Opt then select Send.
There are a series of camera options on your phone to allow
you to get the most out of your camera and personalise
your shots.
Press Send then Select.
When you press the
soft key or the Camera
Select Number and type in the recipient’s number, or
Address book and select a recipient stored on your
phone, then press OK.
key on the right-hand side of the phone, the
phone automatically takes and saves the pictures
successively as many times as you set. The Mobile
(128x120) size will be set by default.
Choose from the following:
■
To access your camera options:
Gray
■
8
9
If necessary type in recipient’s mobile number then OK.
The number will appear highlighted on the next screen.
Negative
■
■
1
2
Press Menu, scroll to camera to access your camera
options and select Take photos.
Night mode: this option allows you to take a picture
of the best quality in poor lighting.
Sepia
■
10 Press Send. Your photo and message will be on its way.
Emboss
■
■
■
When the viewfinder is activated, press the right soft key
to list the following options:
Capture only: you can take pictures without review.
Frame: this option allows you to use a frame on the
picture. Press the navigation key to find the frame
format you want to use. You can preview the image
with the frame format you want to use. You can preview
Sketch.
To deactivate the effect setting, select Off.
Rotation: this option allows you to flip the image
vertically or reverse it as a mirror image.
■
■
Mode: This enables you to take a picture in various
modes. Once you change it the indicator appears at
the top left of the display.
84
85
Orange Photo Messaging
Orange Photo Messaging
■
■
■
■
Timer: you can select the delay time. When you press
Shutter sound: allows you to select a sound when
you press the shutter or the camera key on the right
side of the phone.
Default name: allows you to change the default prefix
name of the picture.
browse your photo albums
the capture key, the phone takes the picture after the
specified time. When you exit the camera mode or
select Off in the Timer menu, the timer is off.
Help:this option shows you the functions of the
navigation pad and the volume keys in the capture mode.
To view your albums:
■
■
■
Flash light: allows you to set the camera flash to
activate automatically or not.
■
Settings: this option allows you to change the settings
1
2
Press Menu, scroll to messages and select My albums.
This feature allows you to store your pictures as a
photo album.
for taking a picture. This option is synchronised with
the Settings Menu.
Manual: to switch the camera flash on or off, you
have to press the 0 key in the capture mode.
Automatic: when you press the shutter or the camera
key on the right side of the phone, the phone uses the
camera flash automatically.
have a look at the photos you have taken
■
Photo size: sets the image size to one of VGA
To view your photos:
Select one of the albums. It shows the pictures saved
in the album.
(640x480), QVGA (320x240), QQVGA (160x120) and
Mobile (128x120). The selected image size displays on
the capture screen.
1
2
3
4
Press Menu, scroll to messages and Select My photos.
Scroll through using the navigation pad.
View the selected picture as an enlargement.
Press Multi to go back to the multiple view mode, or
press Options.
■
Photo quality: Allows you to select the image quality
from Superfine, Fine, Normal and Economy. The
option you select appears on the top of the display.
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87
Orange Photo Messaging
7
receive a photo message
You can receive and view photo messages on your
Samsung E800.
Orange Multi
To read a new photo message press View when the
message first arrives.
Media services
88
Orange Multi Media services
Orange Multi Media services
one click to your new Orange World
Once connected, the homepage lists the following:
Use All channels to personalise your phone by downloading
new ringtones, wallpapers, or the latest games, including
some of the biggest games around such as Fifa Football and
Tiger Woods Golf. You can also access services from other
providers such as the BBC and the RAC.
Once you have finished personalising, use the Your Page link
to quickly go to services that are of interest to you.
■
Just one click on your new E800 transports you to the latest
games, ringtones and sports news from around the world.
Channels – Film, News, Travel & Journey, All Channels
■
Find – A mobile site, Find things nearby, Go to Find Your
You can add or delete links to Your Page using the simple
options provided. A suggestion for a link that might be useful
will also appear at the top of the Orange homepage each
time that you begin browsing.
Page, Email and organise
■
Find your nearest cashpoint then pick out a bar to blow your
wages in, or simply curl up on the sofa and read about your
favourite celebrities. Or, if you’re feeling lucky, why not enter
one of our great competitions. Whatever your mood, you’re
bound to find something of interest in your Contacts, so
take the leap and get exploring now!
You & Orange
create your own Orange World
Choose an option and press
. Another list of options
appears. Scroll to what you are looking for and press OK.
Why not start by visiting All channels?
The great thing about using Orange World is that you can
constantly update it to suit your interests. When you first enter
Orange World, spend a minute or two completing the Orange
World wizard, which will ask you about your interests in order
to provide the most relevant services to you. To set up your
Orange World wizard, click the link under Your Page.
All channels enables Orange to suggest links that you’ll enjoy.
The suggestions we make are based on your phone and the
day of the week. For example, on a Saturday we may suggest
sport to give you quick access to football results.
To enter Orange World press Menu, scroll to Orange World
and select the homepage.
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91
Orange Multi Media services
Orange Multi Media services
Orange Directory Enquiries
find your way using Orange World
share information with Orange World
read your Orange Emails
The new number for Directory Enquiries is 118 000. So save
118 000 to your phone now, and it’ll be there the next time
you’re out and about and need a number in a hurry.
There’s nothing more annoying than being lost or not having the
right number to hand. You can now put these frustrations
behind you with a dedicated Find feature which will show you
where you are or take you to a list of sites, such as Time Out,
to help you find the information you need to keep working
or partying.
Once you’re familiar with Orange World, why not let a friend
know what they’re missing out on using the Mail and
Messages menu? Click Your Orange Email to access an
orange.net email account, which you can use on wap and
the Internet. You can register for an orange.net email
account at www.orange.co.uk. You can also access a list
of alternative email providers, such as Freeserve and Yahoo!
by clicking Other email services.
Your E800 gives you direct access to your Orange Email as
well as alerting you on receipt of new messages. Register at
www.orange-today.co.uk from any PC with Internet access
to set up your free email account. You will be provided with
a username and password, which you can use to sign in.
Sign-in requires your registered username and password,
not your email address.
Otherwise, it’s the same convenient service from Orange. Simply
call 118 000 and tell the operator the name or place you are
looking for and they will tell you the number (you can request
three numbers per call). Then, they will send a text message to
your phone at no extra cost, allowing you to call the number
directly from the message or add it straight to your phonebook.
For example, use Orange World to find the cash point nearest to
the pub you arranged to meet your friends in. Once you’re there,
use the Find feature to find the local cinema, and grab a cab
number to organise a lift there. It’s simple, quick, and above all
convenient. Try it now to see what you could be doing tonight.
To check your Orange Email:
Calls to Directory Enquiries are charged at 59 pence per call. If
you choose to be connected via 118 000, calls are charged at 35
pence per minute once connected.
1
2
3
Open Contacts.
Scroll to Mail and messages and press Options.
Follow the on-screen prompts.
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Orange Multi Media services
bookmark your favourite sites
Once you have stored an address, the following options are
available when you select.
choose from a list of options while you
are browsing
Any queries regarding the operation of these services
should be directed to the wap sites in question.
Add bookmark
■
■
■
When you find a site that you like you can bookmark it.
This means that when you want to visit the site in the future
you can shortcut to it from the Orange homepage.
Go: allows you to access the site directly.
■
Edit: allows you to change the name and URL of
You can access the Options menu at any time by
Saves the address of the wap site you are browsing as
a bookmark so you can access it easily in the future.
Go to address
the bookmark.
pressing Options.
■
Delete: allows you to delete the bookmark.
To bookmark a site:
The full list of Options is as follows.
Allows you to enter the address of a site that you wish
to visit.
■
To go to a bookmark:
Home
■
■
■
1
2
3
4
Select an empty location and press Select.
Enter the address and press OK to save it.
Enter the name of the bookmark and press the OK.
The name of the site will now appear under the
Bookmark screen for future access.
This takes you to the Contacts homepage.
Appearance settings
■
1
2
Press Menu, then Bookmark.
Bookmarks
Adjust the way you view information.
Download settings
Select the name of the bookmark you wish to access
and press Select, then Go.
Allows you to create a shortcut to your favourite sites.
■
Open link
To download additional settings.
Use number
Enables you to enter a wap address directly. Please note
that Orange cannot guarantee the quality of service.
Call or save the number displayed.
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Orange Multi Media services
Orange Multi Media services
What are my GPRS wap settings?
■
Reload
empty your cache
reset your wap settings
Option
Setting
Reload the current page, refreshing any information that
may have changed.
Connection name
Data bearer
Orange GPRS
Your phone has a cache to temporarily store wap files. To
ensure your phone remains confidential should it be used by
anyone else, or to free up memory space, you may wish to
empty it periodically.
In the unlikely event that you lose your wap settings,
this menu option allows you to set up five proxy servers:
GPRS
■
Clear the cache
Access point name
Username
orangewap
Delete the information in the cache.
-
■
Security info
1
2
3
Copy your settings from the relevant box.
Press OK.
Prompt password
Password
No
Review your security settings.
-
■
Quit
To empty your cache:
With GSM setting you can change the proxy settings.
Authentication
Gateway IP address
Homepage
Normal
192.168.71.35
To end your wap session.
http://wap.orange.co.uk/r/same800/home/
1
2
Scroll to Clear Cache and press Select.
Press Yes to confirm.
Note: You do not need to change the browser settings in
Connection security
Session mode
Off
Note: The Options menu is dynamic in that its content may
most cases.
Permanent
vary according to which wap site you are visiting.
Note: You do not need to enter anything in the Username and
Password fields. Your Access point name is case sensitive.
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Orange Multi Media services
Orange Multi Media services
set up text alerts for sports results, horoscopes,
news and lottery numbers
2
Follow the voice prompts.
4
The information you have requested will return very
shortly in the form of a text message.
if you prefer to listen to the news rather than
read it simply call 177
To cancel an alert dial 277 and follow the prompts.
■
Latest
Need a giggle at a quirky news story? Want to find out how
your local football team is doing? Set up Orange text alerts
to stay updated on the subjects that interest you.
access information direct from your phone’s
Orange Plus menu
Sends you a single text message with the latest
information.
When you call 177 you can listen to up-to-date information
on a variety of subjects including Lotto results, the weather
in your local area, your horoscope and a selection of topical
information from around the UK.
■
All future
1
2
Select Menu, then scroll to and select Orange Plus.
Scroll to and select Information. Choose from the
following topics:
Requests that you are sent regular updates on your
chosen subject.
To set up an Orange text alert simply call 277 free from
■
your Orange phone.
No more
1
2
Call 177.
■
Sport
Cancels the All future option.
Simply follow the voice prompts to hear the information
you want.
■
You will receive a text, or multimedia, message every time
there’s an update on the subject you’ve chosen.
Lifestyle
■
Finance
Note: You will be charged your normal Service Plan rate for
3
Press Select. On the next screen is a list of options.
Scroll to the one you want and press Select.
each text message received.
Note: You will be charged a set price of 40p per minute
1
Call 277.
to call 177.
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Orange Multi Media services
Orange Multi Media services
■
access Orange Internet from your PC
Receive information as a text message on your Orange
phone on the latest news, weather, sport, directory,
entertainment and lifestyle updates. This is not available
to some pay as you go customers.
manage your Orange phone account online
With Orange Internet you can access all these features:
not available to pay as you go customers
■
■
Personal email address and free email alerts. When
Check how many inclusive minutes you have remaining
■
you’re out and about, you can receive a text message
on your Orange phone to alert you to emails you’ve
received.
register with Orange Internet
View your latest bill
■
Set up a Direct Debit or pay by credit card securely
■
To register with Orange Internet just visit
www.orange.co.uk/register
Change your Service Plan.
■
Personal diary and free alerts. Receive a text message
on your Orange phone as a reminder of dates and
events that are important to you.
■
Send 30 free text messages when online every month
to phones on any network.
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8
personalise
your phone
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personalise your phone
personalise your phone
always be alerted to a call or a text message in the
most appropriate way
3
Choose from.
To change your incoming message alert:
To set your keypad tone:
■
Default melodies
Choose a ringtone to alert you to incoming calls from
a list of pre-installed options
1
2
Press Menu, then select Phone settings, then Messages.
Choose whether to alter the alert for Short messages or
Multimedia messages, then choose from these options:
1
2
Press Menu, scroll to and select Sound settings and
select Key tone.
We have already stored sounds, pictures and animations for
you to use on your phone so that you can personalise your
phone straight away.
■
My sounds
Choose from Off, Water drop, Ping pong, Drum, Tone
and Beep and press Select.
■
Any ringtones that you’ve downloaded will
automatically appear in this list. Select one to replace
the pre-installed ringtone.
Tone
Choose one of the alert tones preset on your phone.
■
You can also download new sounds and pictures using wap
on your phone, and using Photo Messaging you can send
and receive photos and sounds with your friends.
Alert type
■
Ring volume
Set how your phone alerts you to new messages.
■
Set the volume of the ringtone. Use the 1 and 0 icon
keys to adjust the volume.
Repetition
Select the frequency with which you are reminded
about new messages.
■
1
From the Home screen press Menu, scroll to Phone
settings and press Select.
Alert type
Choose how you would like to be alerted to incoming
calls. Choose from Melody, Vibrations and Vibration
then Melody.
2
Scroll to Sound settings. Select Incoming calls.
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personalise your phone
silence your phone when appropriate
slider tone
adjust your other sound settings
3
Press On or Off. When the check box is marked, the
tone is switched on.
If you are in a meeting or anywhere where you don’t want
to hear your phone ring, hold down the # key from the Home
screen to activate Quiet mode.
This option allows you to choose the tone your phone
makes when you slide it up or down.
Enjoy total control over the sound settings on your phone.
To adjust additional sound settings:
To change the tone when your phone powers on or off:
To activate the slider tone:
1
Press Menu, scroll to Phone settings and select
Sound settings.
To deactivate Quiet mode, hold down the # key from the
1
2
Press Menu, scroll to Phone settings and select
Sound settings.
Home page again.
1
To access, press Menu, scroll to Phone settings and
select Sound settings.
2
3
Scroll to Power On/Off and press Select.
Choose from Off, Classical or Future and press Select.
Choose from:
■
2
3
Select Slider tone. Choose your tone and press Select.
To remove the tone, go to Slider tone and select Off.
Connection tone
■
Key tone
personalise your caller groups
■
Minute minder
You can assign ringtones, message alerts and pictures
to contact groups you’ve created.
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personalise your phone
■
■
To personalise your caller groups:
make the display your own
Skin
LCD Brightness
Set how the menu is displayed. Choose from one of
four patterns.
Select the display you wish to change the contrast for.
Adjust the contrast by scrolling up and down with the
navigation pad.
1
Press Contacts then scroll right with your navigation
pad to select Management.
Change your wallpaper and menu to personalise your phone
and reflect your lifestyle.
2
3
Select Group setting
You can also change the way your main and external
displays appear.
Scroll to highlight the caller group you wish to
personalise and press Select. Choose from:
To change your wallpaper and menu display:
change the language used on your phone
■
Melody
Press Menu, scroll to Phone Settings and select Display.
Choose from:
To change the main display:
When you are in a field that allows characters to be entered,
the text input mode indicator will appear at the bottom of
the screen’s display.
Set a ringtone to alert you to calls from contacts
in this group.
■
Wallpaper
Choose from:
■
■
Change name
Choose your wallpaper from the preset list of options.
Any images you’ve downloaded will automatically
appear in the list. Press Select twice to set your
wallpaper. Choose whether your phone displays text
by pressing Yes or No at the prompt.
Backlight
Change the group’s name
Select whether the backlight is used and set a time for
the backlight to stay on.
■
View image
Review the picture that is associated with the group.
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■
■
■
■
To change to another text mode:
Deutsch
Francais
Italiano
2
3
4
Scroll to and select Greeting Message.
2
3
4
Scroll to the contact you want and press OK.
Press and hold C until the previous message is deleted.
Key in your new greeting message as you would a text
message and press OK.
Scroll right with the navigation pad until you reach Alert.
Select Melody and choose a ringtone from Default
Melodies or My sounds.
1
2
Press Menu, scroll to messages then select Short
message, followed by Create.
Nederlands.
Press T9/Eng and the following options will appear:
4
Press Select to confirm the language.
■
ABC mode
assign a ringtone or a photo to your contacts
To add a photo to a contact:
■
T9 mode
set a greeting message
■
Symbolic
You can assign different ringtones to your contacts so you
know who is calling you before you answer their call.
1
From the Home screen open Contacts and select
Find name.
■
Number
You can add a greeting message to display when you
switch your phone on.
■
Add word
2
3
Scroll to the contact you want and press OK.
Scroll right with the navigation pad until you reach
Graphic.
■
Language selection
To add a ringtone to a contact:
3
Press Language selection. This option allows you
to change the text input into:
To set your greeting message:
1
From the Home screen open Contacts and select
Find name.
4
5
Press Options.
■
English
1
Press Menu and select Phone settings.
Make your selection from the list and press Select.
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9
download applications
advised of charges prior to downloading a
Java™ application.
Your phone is preconfigured with Java™ technology. This
allows you to download Java™ games and applications to
your phone via wap, which you can then use and update
wherever you are.
3
Press Open to open an application that has been
downloaded to your phone.
manage your time
To download a Java™ application:
1
2
Press Menu, scroll to Orange World and press Select.
To download an application, press select at one of the
download links. Your wap browser will open the desired
page. Select an application to download. You will be
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manage your time
■
■
connect to another device wirefree using infrared
To activate the infrared port:
Note: Do not point the infrared beam at anyone’s eye or
allow it to interfere with other infrared devices. This device is
a Class 1 Laser product. Two devices linked by infrared
should not be more than 1 metre apart.
Photos
This allows you to view all the photos in My photos
Images
You can use the infrared port of your phone to
1
2
Ensure that the infrared ports of the sending and
receiving devices are pointing at each other and are
within one metre of each other.
communicate wirefree with other infrared devices.
Choose from a range of preset images or view images
received from other sources, such as Orange World
sites. When you view an image, press View, then
Options to Send, Rename, Delete, Set as wallpaper or
access the Properties of your selected image.
Sounds
You can browse the Internet or check your emails if you
connect to a laptop computer, or you can send contacts,
business cards, calendar entries, ringtones and game
commands from one handset to another.
Activate the infrared port on your phone by pressing
Menu, scrolling to and selecting Phone settings, then
selecting Others. Select Infrared activation and press On
manage your photos and sounds with the
media album
■
to activate. When
blinks, your phone is trying to
Your Media album stores various media items from other
sources, such as photos, downloaded images and sounds.
connect to the other device, or the infrared connection
has been lost. If data transfer is not started within one
minute of activation, the connection is cancelled and
needs to be started again.
This option allows you to listen to the recorded voices
and melodies received from other sources.
To communicate via infrared you need to activate the
infrared port.
■
1
Press Menu and scroll to Media album.The following
options are available:
Voices
Listen to the recorded voices.
3
When the user of another phone sends you names and
numbers via infrared, you will receive them as text messages.
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■
My Sounds
2
When you have chosen a voice or sound, press Options
to Send, Rename, Delete, Set as ringtone (only available
in My sounds) or view the Properties.
keep track of important events using your
phone’s calendar
To write a memo:
A list of melodies to choose from.
■
Delete all
1
Press Menu, scroll to and select Calendar and
This option deletes all the photos, images and sounds
in the Media album. Decide whether to delete from
Photos, Images and Sounds and press Select (Select
again/View) then Options, followed by Delete. Press
Yes to confirm.
The Calendar feature enables you to:
Select New memo.
■
When you are viewing a photo or image, the Options key will
access the following:
write a memo
2
3
4
A blank screen will appear for you to type on.
When you have finished press OK.
You can then save it to:
■
view the calendar
■
make a To do list
■
■
■
Send: allows you to send it via a message.
set the current date and time and find out what time it is
Scheduler
■
■
Memory status
Rename: allows you to rename it.
in various cities around the world
General schedule events, like appointments or meetings.
■
■
■
This allows you to see how much memory your images
and sounds are using.
Delete: allows you to delete it.
set the alarm so that the phone rings at a specific time
To do list
■
■
Set as wallpaper: allows you to set it as wallpaper on
use your phone as a calculator, unit convertor,
Tasks you need to do can be saved here.
■
your phone.
timer or stopwatch
Call
■
Properties: allows you to see how much memory
Calls you need to make
it’s using.
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■
■
■
Anniversary
To add information to your calendar:
Delete day:deletes the scheduled event on the selected day.
will read Time set and the next screen will give you the
option to change the date.
Anniversaries to be remembered, such as weddings,
birthdays or other special days.
Delete all: deletes all the events scheduled.
■
Using the navigation pad, scroll left and right to move
4
Make any changes as necessary and press OK to save
them. You will then see Date set in the display.
to another day.
set the time and date
■
Note: You can save up to 25 items to each category –100
Scroll up or down to move to another week.
■
in total.
Hold up or down to move to previous or next month
Note: Before setting the time, you must specify your time
To set your phone’s alarm clock:
■
When you have finished press
to exit.
Hold left or right to move to previous or next year.
zone in the Set world time option.
1
Press Menu, scroll to Calendar and select Alarm.
The following options appear on the next screen.
use the calendar to organise your life
Once you have your date, Options will give you the following:
To set your phone’s time and date:
■
Morning Call
■
■
The calendar helps you keep track of schedules, calls that
you need to make, tasks that you need to do and
anniversaries. You can set the alarm to ring when the time
and date set for a schedule is reached.
Add memo: allows you to add a new memo on the day
1
2
3
Press Menu, scroll to Calendar and press Select.
Select Clock then Set time.
Alarm 1
■
■
Go to date: allows you to enter a particular date and
Alarm 2
■
then schedule an event on that date.
Change the time using the navigation pad and the
keypad. When you have finished, press OK and the screen
Auto power
■
View all: shows all the events that you’ve scheduled.
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2
Select one of them followed by Options and the following
list appears on the next screen:
Once an alarm has been set, an alarm clock will appear on
the top line of the display. To stop the alarm when it rings,
press any key.
2
Enter the first number using the number keys.
To convert a value:
Press the key to enter a decimal point (.) or the # key
*
■
Alarm day
to enter the appropriate arithmetic symbol: + (add),
1
To convert a currency, length, weight, volume, area
or temperature, press Menu, scroll to Calendar and
select Conversion.
■
Alarm time
- (subtract), (multiply), / (divide), % (per cent).
*
■
Alarm tone
keep on top of figures on the move
3
4
5
Enter the second figure.
■
Remove alarm
Repeat steps 2 and 3 if necessary.
Press Equals to see the result which will appear in the
answer box.
2
3
4
Scroll down to the type of conversion to be performed
and press Select.
Your phone has a handy calculator and converter.
The calculator performs basic arithmetic functions, such as
addition, subtraction, multiplication and division.
3
4
5
Select Alarm day and a list of options will appear on the
next screen. Make your selection and press OK.
The next screen will show Alarm time. Set time then
press OK. The display will say Saved.
Using the navigation pad select the original by pressing
left or right, or bottom to move the To field.
Press OK to view the result which will appear in the answer
box.
Note: The result is rounded to six decimal places.
To perform a calculation:
Select a tone for your alarm or Remove alarm which
deactivates it.
The converter allows you to convert from one currency unit
to another.
1
Press Menu, scroll to and select Calendar then select
Calculator.
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keep track of important events
Orange Answer Fax
not available to pay as you go customers
Note: The timer uses power from the battery and this
reduces the E800’s operating time. When Quiet mode is
activated there is no sound.
To set the stopwatch:
Your E800 has a timer feature so that you can set the phone
to sound an alarm at a specific time.
1
2
3
Press Menu, scroll to Calendar and select Stopwatch.
To start, press OK.
If you spend a lot of time away from the office, you can still keep on top of
your faxes with Orange Answer Fax.. This service enables your Orange
phone to store faxes until it is convenient for you to print them. Whenever a
colleague or friend sends you a fax on your personal Answer Fax number,
you will receive a text message that tells you how many pages there are and
the number it was sent from. You can then use your Orange phone to
retrieve and print your faxes using any fax machine that is convenient to you.
Simply call your Answer Phone by pressing and holding the 1 key, and follow
the simple prompts to retrieve your faxes.
To set the timer:
stopwatch
To stop the first stopwatch, press OK. Repeat this for the
other stopwatches.
1
2
Press Menu, scroll to Calendar and select Timer.
Press Set and use the navigation pad to enter the length
of time you want to count down from in hours and
minutes and press OK.
This feature can be used just like a stopwatch to measure
times for various sports like running or swimming and up to
four stopwatches can be used.
4
Press Reset to reset the watches.
3
Press Start and the clock will automatically start counting
down.
The precision of the stopwatch is one hundredth of a
second. The maximum measurement time is 10 hours.
To connect to Orange Answer Fax, call 150 from your Orange phone.
Note: The availability of Orange Answer Fax when you are abroad is
dependent upon the network you are using. You are charged a standard
data call charge.
4
5
To stop the timer when it rings, press any key.
To stop the timer before the end, press Stop.
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games
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games
games
when you have time to spare, why not test
your gaming skills against your phone?
Before you start press for the following options:
Key Commands
BubbleSmile
*
■
Play: allows you to start a new game or a saved game.
■
Saved game allows you to continue from the beginning of
last stage you played.
4/6 or Left/Right: move left or right
This is an arcade puzzle game.
■
With two exciting games to choose from you can have
hours of fun on your phone.
2,5 or Up, i: control the distance at the first press and
■
Instructions: shows you the explanation of control keys,
throw the snowball at the next press.
1
2
Press Menu and scroll to and select Games.
Select Applications then Bubblesmile and press Launch.
■
offense items and defense items.
8 or Down: use the special attack depending on
■
SnowBallFight
Configuration: allows you to turn the sound and vibration
your mana.
■
on or off and select the game speed from 1 to 5.
3: enters item mode to use your item. Select the item
Key Commands
■
1
2
3
Press Menu and scroll to Games.
Quit: quits the game and returns to the downloads
you want to use by pressing the 2,5, Up or i key: control
the distance at the first press and throw the snowball at
the next press.
■
Select Applications then SnowBallFight and press Launch.
Press any key twice to go to the first menu screen. At
menu screen.
2, 4, 6, 8 or navigation pad: moves the band up, down,
left or right.
■
the first screen, press # to play a game, or press to
Use the following key presses to control your movements
while you are playing any of the games:
1: rotate the bubbles in the band anticlockwise
*
■
access the main menu of this game.
3: rotate the bubbles in the band clockwise
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■
Continue: allows you to continue the last game you
To play games using your Orange World connection:
played. The menu is only available when a game has
already been played.
1
2
3
Select the Orange World icon in your Home screen.
Open the Games link.
■
■
■
High score: shows you the high score table.
How to play: explains the game’s instructions
Option: allows you to set the sound to on or off
Open the Games option and you will see a list of games
that you can play. Once you have chosen which game
to play you can open the Instructions option to learn
about the game.
security
wap games
You can access a great selection of games on your phone
using your Orange World connection. These games are
different to the downloadable games as they require you to
be connected while you are playing.
Note: You will be charged the standard wap service charge
while you are connected and playing games.
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security
security
■
Orange Care
Great value cover at up to £5 per month.
Protecting your phone
How to claim:
■
Life’s difficult enough, without having to worry about the
expense and hassle of replacing your phone.
To get Orange Care call 434 free from your Orange phone.
Accidents happen – which is why we offer Orange Care.
However, we do ask that you take good care of your phone
and follow just a few basic steps to help protect your phone:
Report the loss, theft or damage to Orange as soon as
possible.
■
■
Your Plan customers must purchase care separately, from as
little as £5 per month.
Loss, theft or malicious damage claims must be reported
to the police immediately (or as soon as possible within
24 hours of discovery).
With Orange Care you get:
■
■
Worldwide cover against loss, theft, accidental or
Don’t leave your phone unattended in a public place.
■
malicious damage and phone breakdown.
Note: Orange Care includes insurance and warranty which
is subject to terms and conditions and exclusions as stated
in chapter 13.
Don’t leave your phone in a vehicle.
To make a claim or to have your phone barred to
prevent unauthorised use simply call Orange customer
services on 07973 100 150, or if you are abroad call
+44 7973 100 250.
■
A replacement phone of the same model despatched
If this can’t be avoided, please – make sure it’s locked in
the boot or locked in the glove compartment.
within 24 hours of our acceptance of your claim,
to any UK address.
■
Never loan your phone to someone else.
■
■
The same number and the same service on your
To find out if you are covered by Orange Care or for more
information call 150 free from your Orange phone.
To speed up your claim make a note of the key facts
before calling, eg, time of theft, where you lost it, how it
got damaged and what the damage is, steps taken to
replacement Orange phone that you enjoyed on your old
one, so you’re never out of touch for long.
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131
security
security
recover your phone and any other relevant details. You
and damaged phones sent out within 24 hours of our
acceptance of your claim.
What if I enter the wrong PIN?
ensure that only authorised people can use
your phone
must provide any assistance and/or information that
Orange reasonably requests in connection with the
replacement of your phone.
If you enter an incorrect SIM Card PIN or PIN2 three times
in a row, your SIM Card will block. You will need a PUK
(personal unblocking key) to unblock your SIM Card.
manufacturer’s warranty
If your phone’s SIM Card PIN is activated a four-digit PIN
(Personal Identification Number) will be requested each time
you switch your phone on. This PIN is preset to 1111. To
increase your phone’s security you can change the PIN to a
number only you know.
■
■
Remember, if your phone is stolen or maliciously
damaged we need a crime reference number or a lost
property number if it is lost.
If you do not have Orange Care you still receive a 12-month
manufacturer’s warranty which covers you against phone
faults. Please call 0208 391 0168 for more details.
Call customer services on 07973 100 150 if you are a pay
monthly customer or 07973 100 451 if you are a pay as
you go customer for details on how to unblock your phone.
Once your claim is agreed, Orange will despatch your
replacement phone. Please see section 13.1 in the
Orange Care terms and conditions for more information.
To activate your SIM Card PIN:
Do not attempt to guess the PUK code. If you enter your
PUK code incorrectly 10 times in a row, you will
permanently block your SIM Card and you may have to
return your phone to Orange.
Small Business customers opening an Orange account
receive Orange Care free of charge. Small Business
customers will receive a free replacement of lost, stolen
1
2
Press Menu and scroll to Phone settings and select
Security.
Select PIN check. The following options are available:
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133
security
security
■
Disable: the phone connects directly to the network
1
2
When you switch your phone on you will see Enter PIN
code in the display.
security code protects your phone against
unauthorised use
What are the security codes for?
when you switch it on.
■
Enable: you must enter your PIN each time the phone is
switched on.
Enter the code and press OK. Your phone is ready
to use.
Your Orange phone comes with a number of preset
security codes. Each code controls one of your phone’s
features. Use the table below to identify which code you
need to activate each feature.
The security code can be set to activate when a different
SIM Card is used in your phone, to prevent unauthorised
use. The security code is preset to 12345.
Select Enable then enter your PIN followed by OK.
The screen will then say PIN Check Enabled.
To change your SIM Card PIN:
1
Press Menu, scroll to Phone settings then select Security.
Scroll to Change PIN and press Select.
Enter your current PIN and press OK.
Enter your new PIN and press OK.
1
From the main display press Menu, scroll to Phone
settings and select Security, then Phone lock.
Select Enable.
security feature
preset code
To change your PIN, see the Change PIN instructions
SIM Card PIN (PIN1)
Fixed dialling (PIN2)
Call barring
1111
1111
1111
12345
below.
2
3
4
5
2
3
4
Enter the preset Security code of 00000000 and press OK.
You will now need to enter this password each time you
switch your phone on.
To turn your phone on once SIM Card PIN is activated:
Confirm new PIN and press OK.
The screen will then say PIN changed.
Lock code
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135
security
12
International services
136
International services
International services
What are the international dialling codes I need to add to
numbers when I am calling to or from the UK?
Orange International services for pay monthly
customers
Note: The availability of this service will be dependent
on the partner network supporting Text Messaging and
Multi Media Messaging.
pay monthly check list before you travel
country
code
1
Call customer services on 159 from your Orange phone
or 07973 100 159 from any other phone to activate your
phone so you can make and receive calls abroad.
Roaming needs to be activated at least 24 hours before
travelling abroad and it only has to be activated once.
If you want to use Answer Fax abroad you must have it
activated on your account at least 24 hours before you
leave the UK. Call 150 from your Orange phone or
07973 100 150 from any other phone for details. The
availability of this service is dependent upon the partner
network which you are logged into.
Austria
+43
Whether it’s two weeks in the sun or a quick business trip,
take Orange with you when you go abroad and have the
reassurance that it’s the affordable way to keep talking.
Belgium
+32
Cyprus
Denmark
France
+357
+45
+33
When travelling abroad, always try to keep safety at the front of
your mind.
Germany
Greece
+49
+30
You can call or send text messages or photo messages
from abroad by simply adding the international dial code
before the number you call or text.
Italy
+39
1
2
For safety and security, always pack your Orange phone
in your hand luggage and switch it off before boarding
a plane.
2
Luxembourg
Netherlands
Northern Cyprus
Portugal
Rep. of Ireland
Spain and islands*
Sweden
+352
+31
+905
+351
+353
+34
Let others know you are abroad so they can expect a
different ringtone when they call you or they might hear
a recorded message in a foreign language if you are out
of coverage.
If you call or send a text or photo message abroad from the
UK it makes sense to use your Orange phone. Orange’s low
fixed price rates make it simple to work out exactly what you
will be charged, so now you can stay in touch around the world.
+46
UK
+44
*includes the Canary and Balaeric islands.
138
139
International services
International services
3
If you have Line 2 we recommend that you divert all Line 2
calls to your Orange Answer Phone before you leave as this
service is not available while you are abroad.
Note: The availability of Orange products and services when
If you call or send a text or photo message abroad
from the UK it makes sense to use your Orange phone.
Orange’s low fixed price rates make it simple to work out
exactly what you will be charged, so now you can stay in
touch around the world.
When travelling abroad, always try to keep safety at the front
of your mind.
roaming is dependent upon the partner network.
1
For safety and security, always pack your Orange phone
in your hand luggage and switch it off before boarding a
plane.
4
5
Remove any temporary bars on international calls using the
menu options on your phone.
Orange International services for pay as
you go customers
Set up any diverts on your Orange phone before you leave
the UK as you will not be able to do it when you are abroad.
Refer to chapter 4 for more information on call diverts.
Make sure you pack your charger and a three-pin adaptor
so you can charge your phone while abroad.
2
Let others know you are abroad so they can expect a
different ringtone when they call you or they might hear a
recorded message in a foreign language if you are out of
coverage.
Whether it’s two weeks in the sun or a quick business trip,
take Orange with you when you go abroad and have the
reassurance that it’s the affordable way to keep talking.
How do I know which countries I can call
from and to using my Orange phone?
Call the Information line on 452 from your Orange
phone or 07973 100 452 from any other phone. You
can also go to www.orange.co.uk to obtain an up-to-
date list of roaming destinations.
6
7
Make sure that the frequently used numbers in your
phonebook are saved with the international dialling
codes you need, ie, +44 minus the leading zero from the
area code for calls back to the UK.
You can call or send text messages or photo messages
from abroad by simply adding the international dial code
before the number you call or text.
pay as you go check list before you travel
1
Remove any temporary bars on international calls using
the menu options on your phone.
140
141
International services
International services
2
Top-up your Talk Time by:
3
4
Make sure you pack your charger and a three-pin
adaptor so you can charge your phone while abroad.
Make sure that the frequently used numbers in your
phonebook are saved with the international dialling codes
you need, ie, +44 minus the leading zero from the area
code for calls back to the UK.
when you go abroad, you need to select the
partner network to use
For more information call Orange customer services on 150
or, if you are a pay as you go customer, on 451 from your
Orange phone.
■
Credit or debit card
Register your card 72 hours before you go and you can then
call 450 from your Orange phone to top-up your talk time.
Orange has partnerships with a range of networks in a
variety of countries. When you go abroad, you need to tell
your phone to select a network.
■
Orange Top-up Swipe Card
using your Answer Phone abroad
Before you go, use your Orange Top-up Swipe Card to
top-up; in the UK they’re available in any Orange shop
and wherever you see the Top-up symbol.
While abroad, you can use your Answer Phone as easily as
you do when in the UK.
Note: The availability of Orange products and services when
1
2
3
From the main display press Menu and scroll to
Phone settings and select Network services.
Select Network selection. Choose Automatic for
your phone to automatically select a local network.
Select Manual to choose from a selection of
local networks.
■
Orange vouchers
roaming is dependent upon the partner network.
Buy £20 and £50 vouchers from any Orange shop or
high street stockist.
1
2
Simply press and hold the 1 key.
You will be connected to your Answer Phone.
Now just press:
Note: Orange Top-up vouchers are not currently
available abroad. Only UK vouchers will be redeemed.
1 to listen to your message
2 to send a message
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143
International services
13
3 to change your personal options
using GPRS abroad
7 to listen to your emails
If you use GPRS abroad you may need to manually select
the network you use to ensure that you are roaming on a
network that supports GPRS Roaming.
After you have listened to your message(s) the following
options are available:
reference
# to return the call
1 to listen to the message again
2 to save the message
Call customer services on 150 from your Orange phone, or
07973 100 150 from any other phone, to get an up-to-date
list of foreign operators that support GPRS Roaming and the
tariffs applicable to the service plan.
3 to delete the message
5 to send a copy of this message to another
Orange user
7 to hear the number of the person who left
this message
You can connect to GPRS services as if you are in the UK
when you use it abroad.
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■
■
■
safety
2
everyday use of your phone
3
using your Orange phone in a vehicle
If you don’t have a personal handsfree kit or personal
handsfree car kit, stop and park your vehicle safely with the
engine off before using your phone, although never on a
motorway slip road or hard shoulder even if it is urgent.
Do not store or carry inflammable liquids, gases or explosive
materials in the same compartment as your phone, its parts
or accessories and always store your phone safely and
securely.
1
network services
Hold your phone as you would any other telephone, with the
antenna pointing up and over your shoulder. If your phone has
an extendible antenna, extend it fully. Do not touch the antenna
unnecessarily when the phone is switched on, as this will affect
Safety comes first, and is the ultimate responsibility of the
driver. Therefore:
The mobile phone described in this guide is approved for use
on the Orange network.
■
Orange recommend that you do not use your phone when
A number of features included in this guide are called Network
Services. These are special services that you can arrange
through Orange. Before you can take advantage of the
Network Services, you must subscribe to them through
Orange. Instructions for these services are included in this guide.
driving, unless you are using a wired personal handsfree kit
or personal handsfree car kit.
call quality and may cause the phone to operate at a higher
power level than is needed. As with any other radio
transmitting equipment, you are advised that for the
satisfactory operation of your phone and for your own
safety, you should use your phone only in the normal
operating position.
■
If you need to make or receive a call and you have a
You should always use a phone holder in your car to secure
your phone safely. Never place the phone on the passenger
seat or where it can break loose in a collision or sudden
stop.
personal handsfree kit or personal handsfree car kit, make
sure it is done sensibly using speed dialling or voice
activation where possible, and keeping calls brief and to a
minimum.
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147
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reference
Remember: Always give your full attention to driving.
There is a personal handsfree kit and personal handsfree
car kit available for most Orange phones which you can
purchase separately by calling the Orange Accessories
Hotline on 0500 178 178 or by visiting your local stockist.
both installed or portable wireless equipment, in the area
over the air bag or in the air bag deployment area.
If a personal handsfree car kit is improperly installed and the
air bag inflates, serious injury could result.
or air bag systems, etc). Check with the manufacturer or its
representative regarding your vehicle. You should also consult
the manufacturer of any equipment that has been added to
your vehicle.
emergency numbers (999 or 112 in the UK) may still be
possible. The features are:
■
Restricted dialling lists
■
■
Check regularly that all mobile phone equipment in your
vehicle is mounted and operating properly.
Call barring
■
5
fuse replacement
Fixed dialling lists
■
4
car kit installation
Calls to closed user groups
■
■
Your mobile phone is a low power radio transmitter and
receiver. When it is switched on, it receives and sends out
radio frequency (RF) signals. Most modern electronic
equipment is shielded from RF signals. However, RF signals
may affect improperly installed or inadequately shielded
electronic systems in motor vehicles (eg electronic fuel
injection, electronic anti-lock braking, electronic speed control
Always replace a blown fuse with a fuse of the same type
and size. Never use a fuse of a higher rating.
Keypad locking
■
Only qualified personnel should install or service the
personal handsfree car kit or the phone in a vehicle. Faulty
installation or service may be dangerous and may invalidate
any warranty which may apply to the unit.
Ensure the phone is switched on and in service. Give your
location to the operator.
6
emergency calls
■
For vehicles equipped with an air bag, remember that an air
bag inflates with great force. Do not place objects, including
If your phone offers the features listed below, and if you have
restricted or barred outgoing calls from your phone, calls to
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reference
To make an emergency call:
7
one touch emergency dialling
overseas. Please check with our Partner Network abroad for
the emergency number that is used in that location. Your
Orange phone, like any mobile phone, operates using radio
signals, mobile and fixed line networks which cannot always
guarantee connection in all conditions. Therefore never rely
solely upon your mobile phone for essential communication
such as medical emergencies. Do not hang up during an
emergency call until you are told to do so by the operator.
Note: A valid SIM Card must be inserted in your phone in
order to make emergency calls. Pay as you go customers do
not need to have talk time available, but need to have used
the phone in the previous six months.
1 If the phone is not on, switch it on.
If your phone supports preprogrammed one touch emergency
dialling, using the 9 key to call the emergency number may not
be possible when you have restricted or barred outgoing calls
from your phone. This depends on the type of restriction you
have chosen, and the type of barring option you have selected.
One touch emergency dialling does not operate when certain
other features are in use (such as keypad locking and others).
Check for adequate signal strength.
2 From the main display key in the emergency number
for your location
8
operating environment
(eg 999, 112 or other official emergency number).
When making an emergency call, remember to give all the
necessary information as accurately as possible. Remember
that your phone may be the only means of communication
at the scene of an accident - do not cut off the call until
given permission to do so by the operator.
Remember to follow any special regulations in force in any
area, and always turn off your phone wherever it is forbidden
to use it, or when it may cause interference or danger.
When connecting the phone or any accessory to another
device, read its user guide for detailed safety instructions.
Do not connect incompatible products.
Note: When using voice dialling you must say the name
exactly as you said it when you recorded it, which may be
difficult in, for example, a noisy environment or during an
emergency. Do not rely solely upon voice dialling in all
circumstances.
Note: Official emergency numbers (e.g 999, 112 or other
official emergency number) may vary by location. However,
only one official emergency number is programmed into your
phone, which may be incorrect if you are using your phone
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reference
reference
■
■
9
pacemakers
Use the ear opposite to the pacemaker to minimise the
potential for interference.
11 other medical equipment
12 aircraft safety
■
Pacemaker manufacturers recommend that a minimum
separation of 16 cm (6 inches) be maintained between
a handheld phone and a pacemaker to avoid potential
interference with the pacemaker. These recommendations
are consistent with the independent research of and
recommendations of Wireless Technology Research.
Switch off your phone immediately if you suspect that
interference is being caused.
Operation of any radio transmitting equipment, including
mobile phones, may interfere with the working of other
inadequately protected medical devices. Consult a physician
or the manufacturer of the medical device if you have any
questions. Always switch off your phone in health care
facilities when any regulations posted in these areas instruct
you to do so.
Using your phone while in the air is prohibited. Switch off your
phone before boarding any aircraft. The use of mobile
telephones in an aircraft may be dangerous to the operation of
the aircraft, disrupt the mobile telephone network, and is illegal.
10 hearing aids
Certain hearing aids can be interfered with by your mobile
phone. If this occurs, please consult the hearing aid
manufacturer.
Note: Failure to observe this instruction may lead to
suspension or denial of Orange phone services to the
offender, or legal action or both.
Users with pacemakers should therefore:
■
Always keep your phone at least 20 cm
(8 inches) away from your pacemaker when the phone is
switched on.
■
Never carry your phone in your breast pocket.
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153
reference
reference
■
■
■
13 explosive materials
other area where you would normally be advised to turn
off your vehicle engine.
Remember to always make backup copies of all
important data.
Parts of the phone are magnetic. Metallic materials may be
attracted to the phone. Always secure the phone in its
holder because metallic materials may be attracted by the
earpiece. Do not place credit cards or other magnetic
storage media near the phone, because information stored
on them may be erased.
■
You are advised to switch off your phone when at a
Note: The functioning of your phone can be affected by
localised conditions, and we cannot guarantee coverage inside
buildings. If you have difficulty in making or receiving calls, you
should contact Orange customer services.
Your phone must be switched on to access games, ring
tone composer, calendar, calculator, wap, infrared, timer and
other similar features. Do not switch your phone on when
mobile phone use is prohibited or when it may cause
interference or danger.
petrol station or other refuelling point. You must
observe restrictions on the use of radio equipment in
fuel depots (fuel storage and distribution areas);
chemical plants or where blasting operations are in
progress.
■
Always switch your phone off in any facility where posted
notices so require.
■
14 general safety information
The information or services you have accessed using wap
are stored in the cache of your phone, which is a memory
used to store data temporarily. You should empty the cache
of your phone after each use to ensure that any confidential
information cannot be accessed by anyone using
your phone.
■
Areas with a potentially explosive atmosphere are often
■
but not always clearly marked. They include: below deck
on boats; chemical transfer or storage facilities; vehicles
using liquefied petroleum gas (such as propane or
butane); areas where the air contains chemicals or
particles, such as grain, dust or metal powders; and any
When changing your phone’s cover, always switch off the
15 phone and battery care
power and disconnect the phone from the charger or any
other device. Always store the phone with the covers
attached. Never use a phone without a cover.
Warning: Use only batteries, charger and accessories
approved for use with this particular phone model. The use
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155
reference
reference
■
■
of any other types may invalidate any approval or warranty
applying to the phone, and may be dangerous.
two or three complete charge and discharge cycles.
The battery can be charged and discharged hundreds of
times but it will eventually wear out. When the operating
time (talk time and standby time) is noticeably shorter than
normal, it is time to buy a new battery.
Do not paint your phone as this can clog its moving parts
and prevent operation.
terminals of the battery). Therefore, always take adequate
precautions when carrying a spare battery in a purse
or pocket.
■
Only use the antenna supplied or an approved replacement
antenna. Unauthorised antennae, modifications or
attachments could damage the phone and may violate
regulations governing use of mobile phones.
■
■
Do not charge the battery when either of your phone’s
Batteries must be recycled or disposed of properly and
according to your local regulations, and must never be
disposed of in household waste. Never dispose of batteries
in a fire.
covers are removed.
■
■
■
■
Keep the phone and all its parts and accessories out of
Temperature extremes may affect the ability of your battery
to charge: allow it to cool down or warm up first.
Never use any charger or battery which is damaged or
worn out.
■
■
children’s reach.
Keep all SIM Cards out of children’s reach.
■
■
■
Your phone is not water resistant.
Use your phone battery only for its intended purpose, and
never use any charger or battery which is damaged or
worn out.
When you disconnect the power cord of any accessory,
including the charger, grasp and pull the plug, not the cord.
For good operation times, discharge
Keep it dry. Precipitation, humidity and all types of liquids or
moisture cancontainminerals that willcorrode electroniccircuits.
Always unplug the charger when not in use. Do not
leave the batteries connected to the charger for longer
than a week, since overcharging may shorten its lifetime.
If left unused, a fully charged battery will discharge itself
over time.
■
■
Do not use your phone in dusty, dirty areas. Its moving parts
Never allow the battery terminals to short circuit, as this can
cause damage to the battery or to the connecting object
(a short circuit can occur if a metallic object such as a coin,
clip or pen causes direct connection between the + and -
an NiMH battery from time to time by leaving your phone
switched on until it turns itself off.
can be damaged.
■
■
Your phone is powered by a rechargeable battery. Note that
Do not attempt to open the casing on your phone or its
battery. Non-expert handling may damage it.
a new battery’s full performance may only be achieved after
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reference
■
Do not drop, knock or shake the phone. Rough handling
All of the above suggestions apply equally to your phone,
battery, charger or any accessory. If any of them is not working
properly, contact Orange customer services on 07973 100 150
or, if you are a pay as you go customer, on 07973 100 451,
from any other phone for assistance.
radio waves and your phone
The SAR value for your Samsung E800 is 0.842W/kg.
can break the internal circuit boards.
■
Do not use harsh chemicals, cleaning solvents, or strong
Specific absorbtion rate, or SAR, is an internationally accepted
way of measuring how much radio frequency (RF) energy is
absorbed by the body when a mobile phone is used.
Note: The SAR value for your phone has been provided to
Orange by the manufacturer. By acting as facilitator for
conveying this information to our customers, Orange is fulfiling
its duty as a responsible retailer.
detergents to clean your phone. Wipe it with a soft cloth
slightly dampened in a mild soap and water solution.
■
Do not store it in hot areas. High temperatures can shorten
the life of electronic devices, damage batteries and warp or
melt certain plastics.
All phones on the Orange network are designed by the phone
manufacturers to comply with the relevant recommendations
and standards. Orange believes that new and existing
customers should be fully informed about SAR.
■
Do not store your phone in cold areas. When it warms up
(to its normal temperature) moisture can form inside the
phone which may damage electronic circuit boards.
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paperwork
data protection
materials related to Orange and its services, or if you do not
wish us to pass on your details to any other reputable
organisations for sales and marketing purposes.
to £100. You can change or cancel your Direct Debit anytime,
just give 14 days notice. To set up a Direct Debit payment call
450 from your Orange phone.
14-day phone return
We will use the personal information you supply us to help
manage your Orange account efficiently, for example, to assist
in handling queries, sending bills (excluding pay as you go) or
to send you information on products and services which may
be of particular interest to you. From time to time, we may
pass information about you to third parties or government
agencies. Full details are given in the terms and conditions
booklet.
The 14-day phone return only applies to new phones and
excludes upgrades and reconditioned phones. If you are
unsatisfied with our service in any way, you can return your
phone within 14 days of purchase, and we will reimburse you
the cost of purchase and your connection charge. All we
request is that you pay for the calls you’ve already made and a
percentage of the monthly subscription. Simply fill in the form
supplied with your phone and take it along with your phone to
your stockist. You should retain the form for your records.
direct debit
allowing access to your Orange account
Paying by Direct Debit is a convenient way to pay. If you're a
pay monthly customer you will still be sent a detailed monthly
statement but won't have to remember to send a cheque each
month. To set up a Direct Debit payment call 150 from your
Orange phone.
It can sometimes be useful for someone else to have access
to your account, for example if you have more than one
Orange phone in your name. As an account holder you can
choose to allow information only access and access which will
allow changes to be made. Please call customer services who
will send you a form.
Please call Orange customer services on
07973 100 150 or, if you are a pay as you go customer, on
07973 100 451 if you do not wish to receive any marketing
If you're a pay as you go customer you can combine control
with peace of mind, topping up from as little as £10 a month
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Orange useful booklets
1.2 Orange Care is subject at all times to the provisions of
these terms and conditions and does not apply and
cannot be purchased in relation to any second line
activated on your Orange phone. (Orange Care only
applies to approved and Orange branded phones).
1.3 To check whether your chosen service plan includes
Orange Care or requires Orange Care to be purchased
as an optional extra please call 150 from your Orange
pay monthly phone or 07973 100 150 from any other
phone. Small Business customers should call 345 from
their Orange phone or 07973 100 345 from any other
phone and Business Solutions customers should call
158 from their Orange phone or 07973 100 158 from
any other phone. Pay as you go customers can
purchase Orange Care by calling 450 from their Orange
phone or 07973 100 450 from any other phone.
2.3 The Insurance is arranged with an authorised insurer
whose details are available upon request to HSBC
Insurance Brokers Limited, Quay West, Trafford Wharf
Road, Manchester, M17 1PL.
If you would like to receive a free booklet containing useful
information on an Orange product or service call Orange
Customer services on 07973 973 150 or, if you are a pay as
you go customer, 450 from your Orange phone.
2
insurance terms
2.4 The following paragraphs describe the conditions and
cover provided under the terms of this Insurance which
forms part of a master policy arranged by HSBC
Insurance Brokers Limited on behalf of Orange. This
Insurance is subject to the terms and conditions of the
master policy, a copy of which can be obtained from
HSBC Insurance Brokers Limited. Requests should be
made in writing, stating your Orange phone number.
2.1 Orange Personal Communications Services Limited (Orange)
is monitored by HSBC Insurance Brokers Limited which is
a member of the General Insurance Standards Council.
2.2 Orange is authorised by the insurer to collect premiums,
to accept or decline claims, to arrange repairs and issue
replacement phones on behalf of the insurer. For the
purposes of this Insurance “phone" means handset,
standard battery, SIM card and charger, originally
supplied as part of the standard package.
Orange Care terms and conditions
1
interpretation
1.1 In these terms and conditions Insurance refers to the
provisions of clause 3 and Warranty to the provisions of
clause 7, together Insurance and Warranty are referred
to as Orange Care.
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3
cover for lost stolen and damaged phones
immediate family, all of whom would normally reside at the
registered customer’s address and employees of the registered
customer who use the phone with permission of the customer.
3.2.1 the crime reference number in respect of theft or
malicious damage claims or the lost property
reference number if the phone has been lost;
3.2.2 full details of how the loss, theft or damage
occurred; and
3.5 You or any authorised user of the phone must at all times
act with due care in looking after the phone and take all
reasonable precautions to safeguard it against loss, theft
or damage.
Your phone which must be in your possession or in the
possession of an authorised user is insured worldwide subject
to the terms and conditions of the Insurance policy (see clause
6.14 in respect of conditions outside the United Kingdom). If
your phone (or parts there of) is lost, stolen or damaged you
will be entitled to a replacement or repair “free of charge”
subject to payment of the administration fee as detailed in
clause 9.6, subject to compliance with all the following terms
and conditions of the policy. For your information an authorised
user is the Orange registered customer, other users officially
notified to Orange by the customer and authorised by Orange,
the registered customer’s spouse/partner, members of his/her
3.1 Loss, theft or malicious damage claims must be reported
to the Police immediately but in any event within 24 hours
of discovery of the occurrence. In respect of claims
arising outside the United Kingdom please refer to Clause
6.14.
3.2.3 any other information and evidence as may
reasonably be requested by Orange regarding the
cause of loss or damage.
4
exclusions
4.1A replacement or repair will not be provided under the
terms of the Insurance where the loss or damage is caused
by or consists of:
3.3 Orange will arrange repair or replacement on behalf of
the insurers.
3.2 Your claim must be reported to Orange as soon as
possible but in any event not more than 24 hours after
you discover the loss, theft or damage. In respect of claims
arising outside the United Kingdom please refer to Clause
6.14. To make a claim you must provide the following:
3.4 Lost, stolen or damaged antennas will be
repaired/replaced, where appropriate, free of charge
once only.
4.1.1 normal wear and tear or deterioration, depreciation,
rusting or oxidisation, atmospheric or climatic
conditions or other gradually operating cause;
4.1.2 confiscation or detention;
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4.1.3 improper maintenance, repair or modification;
4.1.4 defective materials or workmanship covered by
the manufacturer’s warranty;
4.1.10 any wilful act, neglect or failure to take reasonable
care by you or any authorised user or any wilful
act or neglect carried out at the direction or
instigation of you or any authorised user;
4.1.11 disregard of manufacturer’s and/or operating
instructions;
4.1.15 radioactive contamination;
5
premium payment
4.1.16 loss or theft of a phone from temporary premises
is covered only where there is evidence of forcible
and violent entry or exit.
Insurance cover will cease if any premium is not paid on the
due date unless such delay is due to a processing error by any
clearing bank or similar. Your phone will not be replaced or
repaired if any sum is due by you to Orange.
4.1.5 breakdown of or interruption to the
network service;
4.2 A replacement or repair will not be provided if:
4.2.1 Orange has reason to believe you have made a
fraudulent claim;
4.1.6 loss of use or consequential loss of any kind;
4.1.7 cosmetic damage which does not impair the
normal functions of the phone;
4.1.12 damage resulting from pressure waves caused by
aircraft or other aerial devices travelling at sonic
or supersonic speeds;
4.2.2 you do not make reasonable efforts to recover
any lost or stolen items;
4.1.8 loss of or theft of items left unattended in a
public place;
4.1.13 war and hostilities;
4.2.3 the phone is not registered and connected to the
Orange network in your name;
4.1.9 theft of items from an unattended vehicle unless
the item was in a locked boot or locked glove
compartment and the vehicle itself was
securely locked;
4.1.14 loss, destruction or damage in Northern Ireland
due to civil commotion unlawful or wanton act
committed maliciously in connection with any
unlawful association;
4.2.4 at the time of loss, theft or damage the phone
was not being used or in the possession of you
or an authorised user.
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6
general
6.4 The Insurance period will be unaffected by the
replacement of your phone and will continue to apply
from the date the Insurance first came into force.
6.5 Should you find a phone that you have reported lost or
stolen before you have received a replacement, you must
report this to Orange immediately so that the delivery of
the replacement can be cancelled.
6.7 When a replacement phone has been supplied because
of loss or theft, if the original phone is subsequently
recovered it must be returned to Orange as it is the
property of the insurer.
6.10 Orange may at its option require you to return your phone
for examination before a replacement is supplied.
6.11 If Orange has reasonable cause to believe you have
made a fraudulent claim your cover will be cancelled.
6.12 You must provide any assistance and/or information that
Orange reasonably requests in connection with the
replacement of your phone.
6.1 It is a condition of this policy that the replacement of any
phone will only be made with an Orange product.
Wherever possible, reasonable efforts will be made to
ensure that the replacement phone is of the same or
similar specification.
6.8 If there is reason to believe that you have not taken
reasonable care of your phone any claim may be referred
to Chartered Loss Adjusters in order to carry out a
special investigation into the circumstances of the claim.
No free replacement or repair will be provided unless and
until the adjusters confirm your claim is acceptable under
the terms of the policy
6.2 Replacement phones may be supplied from refurbished
stock that have been tested and are fully functional.
6.3 In the event of a claim you are only entitled to repair or
replacement (at the option of Orange) of your phone.
There is no entitlement to any monetary settlement under
the terms of the Orange Care Insurance policy.
If you fail to do so we reserve the right to impose a
charge
6.13 A replacement item will be refused or you will be charged
for any replacement if you have not complied with the
terms of the Insurance policy and of Orange Care.
6.14 If your phone is lost or stolen or maliciously damaged
whilst you are abroad you must report the loss or theft to
the relevant local authority and to Orange as soon as
possible but in any event as soon as reasonably
for any attempt to deliver the replacement.
6.6 When a replacement phone has been supplied due to
accidental or malicious damage the original phone must
be returned to Orange.
6.9 If Orange believes that you have persistently failed
to take reasonable care of your phone your cover will
be cancelled.
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practicable after you discover loss theft or malicious
agree to sell you a replacement phone at prevailing
replacement phone prices. The charge for any
replacement phone so supplied will be applied to your
Orange account.
6.20 Any replacement phone received under either clause 3 or
clause 7 will not attract a further period of Insurance or
warranty. For the avoidance of doubt (subject to the
provisions of clause 6) the periods stated in clauses 8.1,
9.1 and 10.2 as appropriate will continue to apply from
the date such cover originally came into effect.
7
warranty – defective materials or workmanship
damage. A replacement phone will not be sent to you
until you return to the United Kingdom.
7.1 If your phone (or parts thereof) becomes defective due
to faulty materials or workmanship Orange will (at its
option) repair or replace it at no charge (on payment of
the administration fee, if applicable, as detailed in
clause 9.6) provided that:
6.15 Where a replacement phone is issued under the warranty
the original phone must be returned to Orange.
6.18 Orange will use its reasonable endeavours to dispatch
any replacement phone to you within 24 hours of
agreeing to issue such replacement, however, for reasons
beyond our control this may not always be possible.
6.19 Orange will arrange with you a place and time period for
any replacement phone to be delivered, on payment of
the administration fee detailed in clause 9.6. We reserve
the right to impose a delivery charge if you are
unavailable for the delivery as agreed.
6.16 You may be charged the recommended retail price of any
battery charger or antenna returned to Orange which is
shown not to be that originally supplied with the phone or
of any phone returned to Orange which is shown to have
been deliberately damaged.
6.21 Any claim accepted under Orange Care purchased as an
optional extra with your Pay Monthly service plan will be
subject to an administration fee. See clauses 9.6, 9.6.1,
and 9.6.2. for details
7.1.1 it has been used in accordance with the
operating instructions;
7.1.2 any repairs which may have been, or are to be
undertaken have been arranged by Orange;
7.1.3 you have complied with the foregoing terms
and conditions;
6.17 If your phone is lost or stolen, or maliciously or
accidentally damaged so that it is no longer operable and
such lost theft or damage falls outside these terms and
conditions then Orange may entirely at its discretion
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7.1.4 the Orange phone is registered and connected to
the Orange network in your name;
switch to a different service plan as indicated in clauses
11.2 and 11.6.
after we receive your written request for cover and will
each have a minimum term of 12 months. Your
confirmation of Insurance cover will be sent to you
within 30 working days after the end of the month in
which cover becomes effective.
within one month of notification of any increase you will
be taken to have accepted the increase.
7.2 This Warranty is an extra benefit and is additional to
your legal rights;
8.2 Orange Care cover may be purchased separately once
the initial period of 12 months has expired.
8.3 Where phones share an Orange Group service plan
then each phone will be covered separately.
9.4 In the event that any tax payable on premiums should be
increased or any new tax imposed then such increase or
new tax may be passed onto you.
7.3 Batteries only have a 12-month warranty.
9.2 Premiums will be invoiced monthly by Orange on behalf
of the Insurer on your Orange account and must be paid
along with your Orange charges.
9.5 Where phones share an Orange Group service plan then
Orange Care must be purchased separately for each phone.
9.6 Any claim accepted under Orange Care will be subject to
an administration fee charged to your account in advance
of any repair or replacement being undertaken. Details of
the current administration fee are available on request
from Orange and are published in our periodically
8
term & payments -
Service Plan inclusive of Orange Care
9
term & payments –
pay monthly Service Plan with optional Orange Care
9.3 Premiums may be varied at any time and will be effective
90 days after you have been notified in writing or other
durable form, unless the premium is varied at the annual
renewal date of the policy. If your premium is increased
you may terminate this policy on not less than 10 days
notice (before your bill date). If you do not give notice
8.1 Where you are connected to a service plan which
includes Orange Care the Insurance and Warranty will
come into force when you register the phone on the
Orange network. The Insurance and Warranty will
remain in effect for a period of 12 months, unless you
9.1 Where you are connected to a service plan which
requires Orange Care to be purchased as an optional
extra the Insurance and Warranty will come into force
24 hours after you call to request cover or 24 hours
updated price guide. The administration fee is subject to
change and is payable in respect of all accepted claims
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made under Orange Care with the exception of those set
term by giving not less than 10 days notice before a bill
date. As a concession, if you are also terminating your
Orange account then you may terminate Orange Care
within the minimum term and it will not be necessary for
the notice to expire on your bill date but in such event
you will not be entitled to a refund of any premiums paid.
9.8 Orange will negotiate renewals of the Insurance policy on
your behalf and may change Insurer. The Insurer and
Orange may vary the terms of the policy from time to
time but will give you 90 days notice of any such
do not give notice within one month of notification of any
changes you will be taken to have accepted the changes.
you pay by cheque then the policy will come into force
within 24 hours of clearance of your cheque. The
out in clause 9.6.1.
9.6.1 The administration fee will not be payable in
respect of a claim for defective material or
workmanship of a new phone (including standard
battery and charging unit but excluding
Insurance and warranty within the policy will each have
a term of 12 months. Your confirmation of Insurance
cover will be sent to you within 30 working days after
the end of the month in which cover becomes effective.
10.3 You may request that the policy is terminated at any
time during the 12 month period in which event Orange
will refund to you a pro rata proportion of the premium
for the balance of each complete month remaining of
that period unless you have already made a claim on
the policy in which event no refund will be due.
10 term and payments – pay as you go Service Plan
10.1 When you are connected to a pay as you go service
plan which requires Orange Care to be purchased as
an optional extra the premium must be paid in
advance.
reconditioned and/or second hand phones) where
the defective material or workmanship has been
brought to Orange’s attention within 6 months of
the date of purchase of the phone.
10.2 The policy only applies to approved and branded
Orange pay as you go phones and may be purchased
for any phone within the current pay as you go range. If
you pay by credit card or debit card the policy will come
into force 24 hours after your call to request cover. If
9.6.2 For the avoidance of doubt the administration fee is
not refundable.
changes. If your rights under the policy are restricted or
removed you may terminate Orange Care on giving not
less than 10 days notice ending on an invoice date. If you
9.7 You may terminate Orange Care on or after the minimum
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11 switching between Service Plans
11.3 In the event that you wish to switch from a pay monthly
service plan which requires Orange Care to be purchased
as an optional extra to a pay monthly service plan which
includes Orange Care then from the date such switching
takes effect you will be covered by Orange Care for the
unexpired balance (if any) of any period under clause 8.1
calculated from the day your phone was first registered
on the Orange network.
rata proportion of the premium for the balance of each
complete month remaining of that period unless you have
already made a claim on the policy in which event no
refund will be due.
11.6 In the event you switch from a pay monthly service plan
inclusive of Orange Care to a pay as you go service plan
Orange Care will automatically cease.
11.1 In the event that you wish to switch from one pay
monthly service plan to another both of which include
Orange Care, or, from one pay monthly service plan to
another both of which require Orange Care to be
purchased as an optional extra then Orange Care will
continue unaffected.
11.7 In the event that you wish to switch from a pay monthly
service plan for which Orange Care has been purchased
as an optional extra Orange Care will automatically cease
but in such event you will not be entitled to any refund of
premiums paid.
11.5 In the event you switch from a pay as you go service plan
to a pay monthly service plan which includes Orange
Care then from the date such switching takes effect you
will be covered by Orange Care for the unexpired balance
(if any) of any period under clause 8.1 calculated from the
day your phone was first registered on the Orange network.
11.2 In the event that you wish to switch from a pay monthly
service plan which includes Orange Care to a pay
monthly service plan which requires Orange Care to be
purchased as an optional extra the inclusive Orange Care
will automatically cease.
11.4 In the event that you wish to switch from a pay as you go
service plan for which Orange Care has been purchased
to a pay monthly service plan which requires Orange
Care to be purchased as an optional extra Orange Care
will automatically cease. Orange will refund to you a pro
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12 claims
12.2 In certain circumstances, particularly where there is a
dispute over your claim Orange may refer the matter to
independent Chartered Loss Adjusters for investigation
and review.
customers should call 345 from their Orange Phone or
07973 100 345 from any other phone and Business
Solutions customers should call 158 from their Orange
phone or 07973 100 158 from any other phone.
13.2 If your queries or complaints regarding this Insurance are
not satisfied, you can in the second instance write to
Product Insurance, Orange PCS, Senhouse Road,
Darlington, DL1 4YG.
13.4 If you remain dissatisfied, HSBC Insurance Brokers as a
member of the General Insurance Standards Council is
also a member of a registered independent dispute
resolution scheme. They will advise you how you can
contact this scheme.
12.1 To make a claim under this Insurance you should call
150 from your Orange pay monthly phone or 07973
100 150 from any other phone if you are a pay monthly
customer. Pay as you go customers should call 451
from their Orange phone or 07973 100 451 from any
other phone. Small Business customers should call
345 from their Orange phone or 07973 100 345 from
any other phone and Business Solutions customers
should call 158 from their Orange phone or
13 complaints
13.5 Insofar as general Insurance products are concerned
Orange is monitored by HSBC Insurance Brokers
Limited who are members of the General Insurance
Standards Council.
13.1 If you have any queries or complaints regarding this
Insurance you should in the first instance address this to
Orange. Call 150 from your Orange pay monthly phone
or 07973 100 150 from any other phone. Pay as you go
customers should call 451 from their Orange phone or
07973 100 451 from any other phone. Small Business
13.3 If you are not satisfied with the way a complaint has been
dealt with you should write to HSBC Insurance Brokers
Limited, Quay West, Trafford Wharf Road, Manchester,
M17 1PL.
07973 100 158 from any other phone. Your claim
will be handled fairly and promptly.
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pay monthly terms
and conditions
Account
Contract
Line 1 and Line 2
our records of your payments and outstanding Charges, plus
your personal details.
the terms and conditions described in this leaflet which are
binding on both you and Orange for each phone you connect
to the Orange network.
Line 1 is the primary means by which you have access to the
Services. Line 2 is a second line on the same phone with its
own phone number.
1
definitions
Bar
a block placed by us on some or all of the Services you
normally use (except for calls to emergency services).
Charges
Customer Literature
Minimum Term
The following words and expressions shall have the
following meanings:
printed matter published by Orange which provides information
on Orange Services.
the period of 12 months commencing on the date of
Registration.
Accessories
all charges for Services, as published in our periodically
updated Price Guide.
It may be distributed with new Phones or in mailings to some
or all Orange Customers.
Monthly Billing Date
products approved by Orange which you use in conjunction
with your phone.
the day in each month on which your billing statement will be
issued after you have been connected.
Network
These include any reasonable administration charges.
Connection
Deposit
They include (without limitation) batteries, chargers, car kits,
headsets and carry cases.
refundable amount that Orange may ask you to pay before we
Connect or Re-connect you to the Network or before providing
any Service.
the process of giving you access to a Service. ‘Disconnection’
and ‘Re-connection’ have a corresponding meanings.
the public telecommunications system by which Orange
makes Services available in the United Kingdom.
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Orange Additional Services
Price Guide
Services
2
your Contract and the Minimum Term
optional Services (including Roaming and International Calling)
which cost extra whether they are supplied in conjunction with
Price Plans or outside Price Plans.
a publication which lists our current Charges and which is
updated from time to time.
Network and other Services, including Orange Additional
Services, provided or procured by us for you to use.
SIM
your Contract runs for at least 12 months
Price Plan
2.1 For each Phone you own, your Contract starts on the
date of Registration and has a Minimum Term of 12
months.
Orange
a bundle of airtime and supplementary Services offered by
Orange for an agreed monthly payment.
Registration
a card or other device which contains your personal telephone
number and which is programmed to allow you to access the
Network.
Orange Personal Communications Services Limited, or any
organisation that may succeed it as the assignee of this
Contract.
what happens when the minimum term ends
2.2 After the Minimum Term ends, we
will continue to supply you with Services as normal until
your Contract is terminated in any of the ways
described in Section 4.
our acceptance of your application for Services and our record
of your Customer and User data prior to Connection. Register
has a corresponding meaning.
Suspension
Phone
the temporary disconnection of Services. Suspend has a
corresponding meaning.
a mobile telephone (excluding Accessories, but including the
charging unit and SIM which remains the property of Orange)
which is approved by Orange for connection to its Network.
Roaming
User
An optional Service which allows you to use your Phone on
other operators’ networks, usually in foreign countries.
you, or another person named by you, who is authorised to
incur Charges to your Account.
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3
provision of Services
3.1.2 the quality of our Services may not be at its best
inside buildings or below ground.
suspension of Services if you break your Contract
3.3.2
We also reserve the right to Suspend Services if a
complaint has been made against you.
what we aim to provide in the UK
3.3 We may suspend some or all of the Services you use,
without giving you notice, if we have good reason to
believe that you haven't complied with one or more of the
terms of your Contract.
The complaint will be thoroughly investigated, and
Services will remain suspended until we know the
results of that investigation. Any complaint you
make will similarly be thoroughly investigated.
3.1 We will take all reasonable steps to make all Services
available to you at all times. The Services are only
available within the range of the base stations that
make up our Network. However, please note that:
Services may sometimes be affected by maintenance
and upgrading
3.2 The Network and the Services may from time to time
require upgrading, modification, maintenance or other
works. These may result in some or all of the Services
becoming temporarily unavailable. In such cases, we'll do
everything we can to provide alternative Services and to
keep the period of non-availability to a minimum. However,
some interruption may be inevitable.
3.3.1
If you don't pay your bill within the time stipulated in
Condition 6.2, we reserve the right to place a Bar
on all outgoing calls from your Phone (with the
exception of calls to the emergency services). This
Bar will remain in force until you've paid everything
you owe us. At our discretion, we may charge you
for Re-connection and removal of the Bar.
suspension of Orange Additional Services
3.4 We reserve the right to suspend, either temporarily or
permanently, part or all of any Orange Additional
Service on giving reasonable notice.
3.1.1 the quality and availability of Services may
sometimes be affected by factors outside our
control - such as local physical obstructions,
atmospheric conditions, other causes of radio
interference, and faults in other telecommunication
networks to which the Network is connected.
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monitoring the Services you use
4
your rights to terminate this Contract
4.2.2 a lump sum equivalent to the total of all the
monthly Charges still remaining on your initial
Minimum Term agreement (except in the
circumstances set out in Conditions 4.3 and
15.1). You'll be entitled to a rebate of 5% of that
total if you terminate your Contract up to and
including the first day of the eleventh month of
the Minimum Term.
terminating your Contract because Orange has
3.5 For the purposes of good management and security,
we may need to monitor the contents of any text
message you send from time to time. We may also
tape conversations between you and our customer
services for training purposes.
changed its terms
terminating your Contract after the Minimum Term
4.3 You may also terminate your Contract if we vary its
terms, resulting in an excessive increase in the Charges
or changes that alter your rights under this Contract to
your detriment.
4.1 You may terminate your Contract to expire at anytime
after the Minimum Term by giving us at least one
month's written notice. You are free to restore your
Contract throughout this notice period, should you
change your mind.
In such cases you would need to give us at least 14
days’ written notice prior to your Monthly Billing Date
(and within one month of us telling you about the
changes). However, this option does not apply if:
4.3.1 we have increased the Charges by an amount
equal to or less than the percentage increase in
the All Items Index of Retail Prices published by
roaming Services outside the UK
3.6 Roaming relies on the telecommunications systems of
foreign networks, over which we have no control.
We cannot therefore offer any guarantees about
roaming services.
terminating your Contract during the Minimum Term
4.2 You may terminate your Contract before the Minimum
Term has expired if you pay us:
4.2.1 all Charges that are due, plus
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the Central Statistical Office in the Monthly Digest
in whole or in part, by giving you written notice if:
4.4.1 you fail to pass any credit assessments which we
may reasonably consider to be necessary from
time to time;
any time after the Minimum Term has expired by
giving you at least one month's written notice.
termination of your Contract by Orange
of Statistics in any 12-month period; or
4.3.2 the variations we have made have been imposed
on us as a direct result of new legislation,
statutory instrument, government regulation or
licence; or
4.6 Orange reserves the right to terminate your Contract
immediately if:
disconnection of your Service by us without
written notice
4.6.1 you have failed to correct a breach of Conditions
6.4.2, 6.4.3, 6.4.4 or 6.4.5 within 7 days of being
given written notice to do so
4.4.2 you fail to pay any of your bills from Orange
on time;
4.5 If we have good reason for believing that you have
breached Conditions 6.4.2, 6.4.3, 6.4.4 or 6.4.5, we
reserve the right to disconnect you from Network
Services without notice. In such circumstances, we
may also give you written notice that if you fail to
correct this breach of Conditions within 7 days, we
may terminate your Contract with immediate effect.
4.3.3 the variation relates solely to an Orange
Additional Service, in which case you may cancel
that Orange Additional Service in accordance
with Condition 15.1.
4.4.3 we have good reason for believing that any
information you have given us is false or
misleading;
4.6.2 you have breached conditions 6.4.1, 6.4.6 or
6.4.7 and have failed to correct that breach
within 7 days of being given written notice to do
so.
4.4.4 you become insolvent within the meaning of
Section 123 of the Insolvency Act 1986, or
bankrupt, or if we have good reason for believing
that you are unable to pay the Charges
4.4.5 in addition, we may terminate your Contract at
termination of your Contract by Orange
4.4 We may terminate your Contract immediately at any
time in respect of any or all the Phones owned by you,
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termination because Orange is no longer able to
termination and Line 2
6
your responsibilities
6.1.1 You will be responsible for paying all Charges
provide access to our Network
4.7 If, for reasons beyond our control, we are no longer
able to provide Network Services, we will either:
4.7.1 make arrangements for you to be supplied with
equivalent Services by another network at no
extra cost to you; or
4.8 Termination of your Contract for any reason connected
with Line 1 will result in automatic termination of Line 2.
on your Account, whether or not they have been
accrued by you personally. You will also be
responsible for any extraordinary costs incurred
in administering your Account, including
collecting any payments. If your Service has
been Disconnected, either at your request or
ours, you will remain responsible for paying any
outstanding Charges.
when your payments are due
6.1 Ordinarily we will invoice you monthly in advance for
monthly charges which are non-refundable, and
monthly in arrears for call and message charges but we
reserve the right to amend the invoicing period and
submit interim invoices to you. The Connection charge
will be included on your first invoice. Charges in
respect of Services not supplied directly by us eg
Roaming may be invoiced several months in arrears.
VAT will be added to all invoices at the relevant rate
where applicable. Payment is due when you receive
your billing statement.
5
after Termination
what to do after Termination of your Contract
4.7.2 accept written notice from you that you wish to
terminate your Contract. In such cases we will
refund any pre-paid Charges that have not been
used up.
5.1 Termination of your Contract is subject to you paying
us any money you owe us and us paying you any
money we owe you. After termination, it is your
responsibility to cancel any direct debits, standing
orders, credit card mandates or other authorisations
you may have given for periodic payments to be made
to us by third parties.
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penalties for overdue payments
things that you agree to do
6.4.3 not use the Services for any improper, immoral,
fraudulent or unlawful purposes or for the sending
of any communication which is of an offensive,
abusive, indecent, obscene or menacing nature;
6.4.4 not cause, nor knowingly allow others to cause,
any nuisance, annoyance or inconvenience,
whether to us or to any of our customers, by any
means including the use of the Network for
persistently sending unsolicited communications
without reasonable cause;
use with the Network, and comply with all relevant
legislation or regulation relating to their use;
6.4.7 comply with any reasonable instructions issued
by us which concern your use of the Services,
and co-operate with us in our reasonable security
and other checks (which may include us making
phone calls to you).
6.2 If payment is not made within 14 days of its due date,
we may charge interest on all sums outstanding at the
rate of 2% above the base rate of National Westminster
Bank Limited. This interest will be charged on a per
annum basis calculated daily.
6.4 Recognising that good management and security of the
Services is important to all Orange customers, you
agree that you will:
6.4.1 provide whatever proofs of your identity and
address that we consider reasonably necessary
from time to time.
payment methods
Whilst photocopy or fax copies are usually
acceptable we do reserve the right to request the
original document;
6.3 Ordinarily we will accept payment of Charges by credit
card, debit card, cheque, direct debit and electronic
transfer, but we reserve the right to refuse any payment
method if we have reasonable cause to believe such
payment will be dishonoured.
7
multiple users
6.4.2 keep confidential, and not disclose to any third
party, your account password or any personal
identification code, number or name issued by us
permitting access to the Services;
6.4.5 not act in a way, whether knowingly or
otherwise, which will impair the operation of the
Network or any part of it, or put it in jeopardy;
6.4.6 use only Phones and Accessories approved for
Where there are one or more Users other than you
under your Contract, you remain liable for all Charges
incurred to your Account by those Users.
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8
Line 2 - limitations on usage
9
information supplied by you
what happens if we suspect the details you give us
aren’t correct
10 credit assessments
Suspension of Services
the details you give us must be correct
9.2 If we suspect, on reasonable grounds, that information
has been supplied to us without the knowledge of the
person named, or that an application is unauthorised or
contains false particulars, we may delay Connection or
Suspend Services to your Phone while we investigate
further. Following our investigation, we will Connect or
reinstate the Services unless we have grounds to
terminate.
your application is subject to credit status
10.1 All applications for Registration and Orange Additional
Services are subject to credit assessment before we
can connect you to the Network. If our assessment of
you does not meet our normal requirements we reserve
the right to decline to Connect you or to supply Orange
Additional Services. Alternatively, we may ask you to
lodge a Deposit with us before we Connect you. If you
believe our assessment of you is incorrect, we will
review your eligibility. However, we cannot accept
responsibility for the accuracy of information provided
8.1 If we Suspend Services on Line 1, Services on Line 2 will
automatically be Suspended also.
9.1 By applying for Registration or for Orange Additional
Services, you undertake to provide your correct name,
address and other factual information.
text messages
You also confirm that:
8.2 It is not possible to send or receive text messages
on Line 2.
9.1.1 the person stated to be authorised to sign for a
company or firm is duly authorised.
9.1.2 any individual applying as a member of a
company is of full contractual capacity and is
able both to pay for the Services he or she has
requested and to meet his or her other
Talk Plan
You acknowledge that you will have no claim against us in
respect of any delay or Disconnection caused as a result
of the operation of this Condition.
8.3 You may not have a higher Price Plan on Line 2 than
you have on Line 1.
obligations under your Contract.
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from the databases of credit reference agencies. Nor
11 deposits
12 SIM Card
what to do if your SIM Card is lost, stolen or
can we accept any liability for the consequences of our
declining to Connect you.
damaged
deposits are held for 12 months
it's your responsibility to keep your SIM Card safe
12.2 You must inform us immediately if the SIM Card
supplied to you is lost, stolen or damaged. You will
remain liable for all Charges incurred until you do so.
We will send you a replacement SIM Card as soon as
reasonably practicable, but we reserve the right to
charge you for doing so.
11.1 We may request a Deposit from you:
a) before Connection
12.1 Any SIM Card we supply to you remains our property,
but it is your responsibility to keep it safe.
b) before making Orange Additional Services available
to you, or
SIM Cards are easily damaged and should be handled
with care. We will replace free of charge any SIM Card
found to be defective through faulty design or
c) before reinstating the Services after Suspension.
Deposits will be held for 12 months from the date of
receipt and then refunded. We do not pay interest on
Deposits. If you owe us money, we may set off Deposits
against the amount due to us. If there is a balance left
over in such cases, we will remit this to you either by
cheque or by crediting your Account.
workmanship. In any other circumstances, however, we
may charge for replacing it. We reserve the right to
recall any SIM Card from you at any time to enhance or
maintain the quality of the Services.
your SIM Card and other networks
12.3 The SIM Card supplied with your Phone enables the
Phone to work on our Network only - with the
exception of Phones which can access Roaming
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Services. However, after the Minimum Term we will
13 directory and Caller id
14 phones
10 days’ notice before your Monthly Billing Date
lift this restriction at your request, provided all your
payments of Charges are up to date and you pay
the current administration charge.
(subject to the terms of any promotional offers you
have accepted).
what to do if you want your number to
remain private
your phone is not a part of your Contract
14.1 Your Phone and Accessories are acquired by you
outside the terms of your Contract.
13.1 We will enter your Orange number in directories, and
our Network will allow the display of your Orange
number on receiving handsets. If you prefer not to allow
either of these options, please let us know in writing.
We do, however, reserve the right to vary the terms of
this Contract from time to time and to make changes
to your Price Plan. We acknowledge that if we do
increase the Charges, withdraw Orange Additional
Services or introduce new mandatory Charges - or if
your contractual rights are affected to your detriment -
you may terminate your Contract in accordance with
Condition 4.3. If you do not give notice within one
month of our notifying you of any change(s), you will
be taken to have accepted the change(s).
The software in the SIM Card and the Phone is either owned
by or licensed to Orange which grants you a non-exclusive
licence to use it for accessing the Services for the duration
of your Contract and not otherwise.
15 changes to your Contract
we reserve the right to make changes to
your Contract
15.1 When you Register you are asked to choose a Price
Plan and to indicate which Orange Additional Services
you require. You may switch between Price Plans and
add to or cancel Additionals by giving us not less than
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new services
16 customer literature
17 assignment of Contract and change of ownership
of phone
18 liability
15.2 We are continuously enhancing our existing Services as
well as adding new services, particularly Orange Additional
Services. Charges for, and any special terms and conditions
attached to, Orange Additional Services will be notified in
Customer Literature.
please read all the information we send you
16.1 We update our Customer Literature from time to time.
Information on various topics is mailed to Customers with
their monthly billing statements and is available on request
from us.
circumstances in which neither of us accepts liability
18.1 Except as provided in this Condition 18, neither party
shall be liable to the other, whether in contract or tort
or otherwise, for any loss or damage which is:
a) not the fault of the other party;
your Contract is personal to you
17.1 Your Contract is personal to you and you may not assign it.
However, we may at our discretion allow you to:
a) nominate a User other than yourself while you remain
primarily liable to us under your Contract.
The terms of your Contract, including Charges current
on the date when you take up the offer of any Orange
Additional Service, will apply to it, subject to any special
promotional offer made by us and accepted by you.
You are asked to read your Customer Literature and to
keep it until it is superseded. We regard you as having been
given any information if it is either:
b) indirect and/or not reasonably foreseeable.
c) loss of business, profits, savings, revenue, use or
goodwill whether caused to the other party through
any breach of your Contract or any matters arising
under it. Neither party excludes liability for negligent
acts or omissions causing death or personal injury to
any person.
b) terminate your Contract on short notice if you have
transferred title to your Phone to a new customer who
has Connected the Phone to our Network.
a) included in a mailing addressed to you;
b) in a text message sent by us to your Phone.
c) communicated directly by any means.
We may assign our rights to your Contract only if such
assignment is on terms which are at least as
advantageous to you as those set out in your Contract.
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maximum liability of Orange
third party, war, governmental action, or by any act or
decision made by a court of competent jurisdiction.
19 general
a) any information relating to your Contract, including
your personal financial information and details of how
you have performed in meeting your obligations
under your Contract;
18.2 Subject to Condition 18.1, we limit our legal liability up
to a maximum of three thousand pounds per claim or a
series of related claims for any loss or damage which is:
a) direct financial loss.
changes to your Contract
your maximum liability
19.1 Subject to Condition 15.2, your Contract may be varied
or amended only by the express mutual agreement of
both parties. A party seeking to rely on such variation
or amendment must produce evidence of the other
party's agreement to it.
18.4 Subject to Condition 18.1, your liability is limited to
payment of all outstanding Charges due in accordance
with the provisions of your Contract.
b) any disclosure as may be within our Data Protection
Act registration.
b) direct physical damage to or loss of property
resulting from our breach of contract or negligence
while providing Services.
c) any disclosure required as a result of an order of any
court of competent jurisdiction or by statutory
authority.
factors beyond our control
disclosure of information to third parties
19.2 You agree to the disclosure to any telecommunications
company, debt collection agency, credit reference
agency, credit or fraud monitoring scheme, security
agency or credit provider of:
18.3 We will not be liable to you if we are unable to perform
an obligation or provide the Services to you because of
any factor outside our control, including but not limited
to Acts of God, industrial action, default or failure of a
delivering communications to you
19.3 All notices to be served in accordance with your
Contract must be served by post or facsimile. We can
in addition serve notice to you by text message. They
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reference
will be deemed served 48 hours after they are sent,
Orange company details
pay as you go terms and conditions
Connection
or on earlier proof of delivery. All invoices and notices
served by post will be sent to the address given by
you on Registration unless you notify us of a change
to this address.
19.5 Our Company Registration Number is 2178917
and our Registered Office is at St James Court, Great
Park Road, Almondsbury Park, Bradley Stoke, Bristol,
BS32 4QJ.
the process we carry out to enable your phone to access the
Services. 'Disconnection' and ‘Re-connection' have a
corresponding meaning.
1
definitions
The following words and expressions shall have the following
meanings:
Literature
Any waiver, concession or extra time we may allow you
limited to the specific circumstances in which it is given
and does not affect our rights in any other way.
printed matter providing information on Services published by
Orange and distributed with new Phones or in mailings to
Customers, whether or not supplied automatically to all
Customers.
is
governing law
Accessories
19.6 Your Contract is to be interpreted in accordance with
the Laws of England and Wales.
goods designed for use with but not part of Phones and
approved by Orange, including (without limitation) batteries,
chargers, car kits, headsets and carry cases.
Charges
disputes between you and us
pay as you go Voucher
19.4 You may request that disputes between you and us are
referred to arbitration under our Code of Practice for
Consumer Affairs. We will supply a copy of our Code of
Practice for Consumer Affairs to you on request.
a voucher representing the cash value of airtime allowing
access to the Services which must be paid for in advance
which expression includes airtime purchased direct from
Orange by credit or debit card.
the charges for pay as you go as published in our periodically
updated list of charges (defined herein as ‘Price Guide’)
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Network
Registration
2
provision of services
security reasons), or may be affected by unforeseen
events which may result in the partial or complete non
availability of the Services.
the public telecommunications system by which Orange
makes Services available in the United Kingdom.
Orange
our acceptance of your application to register individual pay
as you go Voucher, Register has a corresponding meaning.
Services
2.1 We will use reasonable efforts to make the Services
available to you at all times. The Services are available
only within the range of base stations which form the
Network. Quality and availability of the Services may be
affected by factors outside our control such as local
physical obstructions, atmospheric conditions and
other causes of radio interference or faults in other
telecommunication networks to which the Network
is connected.
We will use all reasonable efforts to provide back-up
Services and to keep all such periods of non availability
to a minimum but some interruption may be inevitable.
You Register in the knowledge of this and accept our
obligation to carry out works from time to time in the
interests of all our customers.
Orange Personal Communications Services Limited, and any
successor in business or assignee.
Phone
Network and other services, provided by us and made
available for your use.
SIM
mobile telephone (excluding Accessories but including
charging unit and SIM which remains the property of Orange)
approved by Orange for connection to its Network.
Price Guide
card or other device, bearing a unique telephone number
programmed to allow a Phone to access Network Services.
Suspension
2.3 We may from time to time tape conversations between
you and our customer services for training purposes
only. For the purposes of good management and
security, we may need to monitor the contents of any
text message you send from time to time.
the temporary discontinuance of Services.
User
publication listing our current Charges, updated from time
to time.
2.2 The Network and the Services may from time to time
require upgrading, modification, maintenance and other
works (including but not limited to works required for
you or another person notified by you to us as authorised
to use your Phone.
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2.4 We may Suspend the Services in whole or part at any
time without notice if you do not comply with any of
these terms and conditions or if any money owed by
you to us, whether in relation to Services or not,
remains unpaid.
the periods set out in the Price Guide and/or Customer
Literature current as at the date of Registration.
Voucher or you have not made chargeable calls from
your phone or received incoming calls on your phone.
For the avoidance of doubt calls shall include but not be
limited to voice calls, data calls and text messaging.
On disconnection your mobile telephone number will be
reassigned. On reconnection you will be assigned a new
mobile telephone number.
4
our rights to terminate your service
3.2 In the event that the cash value of airtime forming part of
free airtime given to a Customer in accordance with 3.1
above is not used within the relevant validity period stated
in Condition 3.1 such unused airtime will be forfeited.
3.3 Notwithstanding that you use all of a pay as you go
Voucher or that the free airtime given to a Customer in
accordance with 3.1 above expires your Phone will
continue to be capable of receiving incoming calls for the
periods set out in the Price Guide and/or Customer
Literature current as at the date of expiry.
4.1 We may Disconnect your phone and refuse to Re-
connect it at any time in whole or in part immediately
by notice in writing to you if:
2.5 We shall investigate all complaints made whether by or
against you and reserve the right to Suspend the
Services if a complaint has been made against you
pending the results of investigation of the complaint.
4.1.1 you fail to comply with clause 2.4, 2.5, 5 and 6 of
these terms and conditions provided that where
such failure is capable of remedy you have not
taken such remedial steps as we shall have
required within 7 days of our giving you notice
of such failure; or
Any remaining credit on your pay as you go Voucher will
be reinstated if you reconnect. You can reconnect your
phone without having credit on your pay as you go
Voucher.
3
pay as you go Vouchers
3.5 No cash credits will be given for unused pay as you go
Vouchers. Credit or Debit card payments are subject to
our policy on acceptance in force from time to time.
4.1.2 for whatever reason we are unable to provide
the Services.
3.1 Free airtime given to the customer on initial registration of
their new pay as you go phone (if any) shall be valid for
3.4 We will disconnect your phone if during the previous six
months you have not Registered a new pay as you go
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5
your responsibilities
persistent sending of unsolicited communications
without reasonable cause;
6
supplied by you
delay or Disconnection caused as a result of the
operation of this Condition 6.2.
5.1 Recognising that good management and security of
the Services is important to all Orange customers you
agree that you will:
5.1.3 not act in a way, whether knowingly or otherwise,
such that the operation of the Network or any
part of the Network will be jeopardised or
impaired;
6.1 By applying for Registration you represent to us that
the name, address and other factual information which
you provide to us are correct.
7
SIM Card
5.1.1 not use the Services for any improper, immoral,
fraudulent or unlawful purposes or for the
sending of any communication which is of an
offensive, abusive, indecent, obscene or
menacing nature;
6.2 You acknowledge that if we suspect on reasonable
grounds that information has been supplied to us
without the knowledge of the person named or that an
application is unauthorised or contains false particulars,
for the protection of our Customers and the Network,
we may delay Connection or Disconnect Services to
your Phone while we investigate further. If our
7.1 Any SIM Card we supply to you remains our property
but it is your responsibility to keep it safe. SIM Cards
are easily damaged and should be handled with care.
We will replace any SIM Card found to be defective by
reason of faulty workmanship or design free of charge
but may charge for replacing or renewing a SIM card in
any other circumstances. We reserve the right to recall
any SIM Card from you at any time to enhance or
maintain the quality of the Services.
5.1.4 only use a Phone and Accessories approved for
use with the Network and comply with all relevant
legislation or regulation relating to its use;
5.1.5 comply with any reasonable instructions issued
by us which concern your use of the Services
and co-operate with us in our reasonable security
and other checks (which may include us making
phone calls to you).
5.1.2 not cause, nor knowingly allow others to cause,
any nuisance annoyance or inconvenience
whether to us or to any of our customers which
shall include the use of the Network for the
suspicions prove groundless we will Connect or Re-
connect Services immediately. You acknowledge that
you will have no claim against us in respect of any
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reference
7.2 You must inform us immediately in the event that a SIM
Card is damaged. We will send you a replacement SIM
Card as soon as reasonably practicable but we reserve
the right to charge you for doing so.
8
directory and caller ID
conditions. Any insurance or warranty arranged by us
of which you may previously have had the benefit will
no longer be valid.
your Phone or if you do so make a request on the expiry
of the 30-day period if you do not during that period
request the re-instatement of the pay as you go Voucher.
8.1 Unless you inform us otherwise when you Register your
first pay as you go Voucher, we may make appropriate
directory entries and our Network may allow the display
of your telephone number on receiving handsets.
9.3 You must inform us immediately in the event that the
SIM Card or your Phone is lost or stolen. In order to
take advantage of the provisions of Condition 9.4 you
may inform us if at any time your Phone requires repair.
9.4 Upon receipt of notification under Condition 9.3 we
may at your request Suspend Services for a maximum
period of 30 days whilst you make arrangements to
obtain an alternative phone.
7.3 The software in the SIM and the Phone is either owned
by or licensed to Orange which grants you a non-
exclusive licence to use it for accessing the Services
and not otherwise.
10 changes
10.1 We reserve the right to vary these terms and conditions
and the Charges from time to time.
9
phones
7.4 The SIM Card supplied with your Phone enables the
Phone to work on our Network only. We will lift this
restriction at your request, subject to our current policy
relating to the same and provided you pay the current
administration charge.
9.1 Your Phone and Accessories are acquired by you
outside of the operation of these terms and conditions
and, as between you and Orange, are your property.
9.2 Any insurance or warranty relating to your Phone must
be purchased by you separately of these terms and
11 customer literature
9.5 In the event that you fail to make a request as permitted
by Condition 9.4 then any current pay as you go
Voucher will lapse when you report the loss or theft of
11.1 We update our Customer Literature from time to time.
You are asked to read your Customer Literature and to
keep it until it is superseded.
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reference
We regard you as having been properly notified of any
whether any statement or representation is properly
authorised you should contact Orange customer
services immediately.
12.2 We may assign our rights and obligations under these
terms and conditions only if such assignment is on
terms which are at least as advantageous as those set
out herein.
through any breach of your Contract or any
information if it is either included in a mailing addressed
to you or in a text message sent by us to your Phone.
You are asked to ensure that when contacting Orange
customer services with queries you rely on current
Customer Literature.
matters arising under it.
Neither party excludes liability for negligent acts
or omissions causing death or personal injury
to any person.
12 assignment and change of ownership of phone
13 liability
11.2 Orange cannot accept responsibility for offers related to
the provision of its Services made elsewhere than in its
own advertisements or publications or for any
promises, representations, waivers, indulgences or
other purported variations of these terms and
12.1 For your security, we will not knowingly Re-connect a
Phone owned by you to our Network at the request of
someone other than you unless it is at least six months
since you last Registered a pay as you go Voucher or
the person requesting Re-connection is able to
correctly identify your account password.
13.2 Subject to Condition 13.1, we limit our legal liability up
to a maximum of three thousand pounds per claim or a
series of related claims for any loss or damage which
is:
13.1 Except as provided in this Condition 13, neither party
shall be liable to the other, whether in contract or tort
or otherwise, for any loss or damage which is:
13.1.1 not the fault of the other party;
13.2.1 direct financial loss.
conditions unless confirmed in writing by an authorised
employee of Orange. If you are in any doubt as to
13.1.2 indirect and/or not reasonably foreseeable.
13.1.3 loss of business, profits, savings, revenue, use
or goodwill whether caused to the other party
13.2.2 direct physical damage to or loss of property
resulting from our breach of contract or
negligence while providing Services.
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13.3 We will not be liable to you if we are unable to perform
an obligation or provide the Services to you because of
any factor outside our control, including but not limited
to Acts of God, industrial action, default or failure of a
third party, war, governmental action, or by any act or
decision made by a court of competent jurisdiction.
13.4 Subject to Condition 13.1, your liability is limited to
payment of all outstanding Charges due in accordance
with the provisions of your Contract.
14 general
how you have performed in meeting your
obligations under your Contract;
14.5 Any waiver, concession or extra time we may allow you is
limited to the specific circumstances in which it was
given. It does not affect our rights under these terms and
conditions in any other way.
14.1 Subject to Condition 10 these terms and conditions may
only be varied or amended only by the express mutual
agreement of both parties and the party seeking to rely
on such variation or amendment must produce evidence
of the other party’s agreement to it.
14.2.2 any disclosure as may be within our Data
Protection Act registration.
14.2.3 any disclosure required as a result of an order of any
courtofcompetentjurisdictionorbystatutoryauthority.
14.3 All notices under these terms and conditions will be sent
to the address given by you on Registration unless you
notify us of a change to this address. Any notice from us
to you will be deemed served 48 hours after posting or
an earlier proof of delivery.
14.6 You may request that certain disputes between you and
us are referred to arbitration under our Code of Practice
for Consumer Affairs, except for all disputes concerning
the operation of Condition 10 of these terms and
conditions which shall always be referred to arbitration.
We will supply a copy of the Code to you on request.
14.2 You agree to the disclosure to any telecommunications
company, debt collection agency, credit reference
agency, credit or fraud monitoring scheme, security
agency or credit provider of:
14.2.1 any information relating to your Contract, including
your personal financial information and details of
14.4 All notices to be served in accordance with these terms
and conditions must be served by text message,
electronic mail or by post or facsimile.
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14.7 Our Company Registration Number is 2178917 and our
downloadable games terms
1.3 By downloading the Game the player agrees to be
bound by these Terms and Conditions
will be subject to additional charges.
Registered Office is at St James Court, Great Park Road, and conditions
Almondsbury Park, Bradley Stoke, Bristol, BS32 4QJ.
2.2 The charges for submitting your high score are based
on messages sent from the player’s phone, which are
currently charged at 10p per message whilst in the UK.
This charge will apply even if you have SMS remaining
in a monthly or other bundle. Any submission of high
score whilst outside the UK will be subject to additional
charges at the foreign network rates. Similar charges
may apply in respect of certain actions such as
1.4 You can only download the Game in the United
Kingdom, the Game may be downloaded in some
foreign countries, however this is dependent on this
service being supported by the foreign network.
14.8 The operation of these terms and conditions shall be
interpreted in accordance with the Laws of England and
Wales.
1
eligibility
1.1 Each downloadable mobile phone game from Orange
Games (“the Game”) is open to any UK resident age 16
years or over who has phone of a type which is both
listed on the orange.co.uk/games website and
registered on the Orange network in the United
Kingdom (“the Phone”).
2
cost
2.1 The cost of downloading each Game in its basic form
is currently charged at £1.50. For certain games,
additional levels or stages may be available for
unlocking an individual character or feature.
2.3 Orange reserves the right to change these costs, and
will publish any changes on www.orange.co.uk/games
Any continued use of the Game after such publication
means that you will be deemed to have accepted such
1.2 Only one player can be registered for the Game
per phone.
download and these will be charged at 50p per level or
stage, any downloading of the Game outside the UK
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reference
changes. You will only be charged for complete
You must not enter into any unlawful, inaccurate, vulgar or
inappropriate detail at the point of registration for the prizes.
5
general
5.2 Orange accepts no liability for the temporary
downloads. If your download should not be completed
you will not be charged.
non-availability of its network, loss, late receipt or non-
readability of any transmission or other communications.
5.3 Orange reserves the right to amend these Terms and
Conditions from time to time. Any alteration or addition
to these Terms shall take effect immediately once
posted on www.orange.co.uk/games. Any continued
use of the Game after such publication means that you
will be deemed to have accepted such changes.
5.4 We reserve the right to cease provision of the Game at
any time.
5.1 Under no circumstances will Orange or any of the other
parties involved in the provision of the Game, be liable
for any losses, damages, costs or expenses arising
from or in any way connected with any errors, defects,
interruptions, malfunctions or delays in the provision of
the Game. We agree to rectify any such problems in
the Game which are notified to us as soon as we
reasonably can. If you do notice a fault or error in the
Game, please notify Orange customer services.
4
conditions attaching to Prizes
3
the prizes
Prizes are not transferable. All prize descriptions not illustrative
and not definitive. Further details available on written request
submitted to Orange with a stamped self-addressed envelope.
Certain Games may have prizes for those with highest scores,
or who win tournaments. Details of any such prizes will be
displayed at www.orange.co.uk/games
Orange reserves the right to offer an alternative prize of equal
or greater value at any time.
Orange’s decisions regarding prize winners shall be final and
no correspondence will be entered into by Orange. Details of
winners will be made available by Orange on written request.
The prizes may themselves be subject to other terms and
conditions, depending upon their nature.
5.5 Only one Game may be stored on your phone at any
time, in addition to the Game already stored on your
phone at the time it is registered to the Orange network.
No cash alternative is available in whole or part.
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5.6 The downloading of the Game is subject to availability
and may be affected by the volume of users from time
to time or by network congestion. Orange’s Standard
Network Terms and Condition continue to apply in
parallel with these Terms and Conditions.
All trademarks and trade names are the properties of their
respective owners. All rights are reserved by the respective
owners.
Declaration of conformity
We hereby declare that [all essential radio test suites have
been carried out and that] the above named product is in
conformity to all essential requirements of Directive
1999/5/EC.
For the following product: GSM900/GSM1800 Dualband
Digital Portable Cellular Telephone SGH-E800
: Samsung Electronics C0., Ltd, 94-1
5.7 You must only use the Game for your own personal
use, and not for any commercial purpose.
Imsoo-Dong, Gumi City, Kyung-Buk, Korea, 730-350
to which this declaration relates, is in comformity with the
following standards and/or other normative documents.
The conformity assessment procedure referred to in Article
10 and detailed in Annex[* *] of Directive 1999/5/EC has
been followed with the involvement of the following Notified
Body(ies):
5.8 You agree only to access, download and use the Game
in accordance with Orange’s security measures relating
to its network and billing, and the source code of the
Game, and will not attempt to circumvent such security
measures.
Safety: EN 60950:2000
EMC:
EN 301 489-01 v1.3.1 (2001-09)
EN 301 489-07 v1.1.1 (2000-09)
EN 50360:2001
BABT, Claremont House,
34 Molesey Road, Walton-on-
0168
SAR:
Thames, KT12 4RQ, UK
Identification mark: 168
EN 50361:2001
Network: EN 301 511 v9.0.2 (2003-03)
222
223
reference
14
The technical documentation kept at: Samsung Electronics
see the warranty card or contact the retailer where you
purchased your phone.
Euro QA Lab which will be made available upon request.
Samsung Electronics Euro QA Lab., Blackbushe Business
Park, Saxony Way, Yateley, Hampshire, GU46 6GG, UK.
2004.04.06
index
In-Seop Lee / S. Manager
* * It is not the address of Samsung Service Centre. For the
address or the phone number of Samsung Service Centre,
224
index
index
index
Call history
Call length
Calls
67
67
Conference calls
Copy contacts
40
52
g
Games
126
19
a
Alarm clock
117
36
Answering
Barring
36
65
40
61
23
36
37
55
43
28
13
d
h
Answer Phone
see Orange Answer Phone
Answer a call
Declaration of conformity
223
Home screen
Conference
Divert
Dialling
Fixed
63
54
61
i
Make a
Speed
Information menu
see Orange Information menu
Infrared
b
Redial
Divert a call
Bookmarks
94
Waiting
Directory Enquiries
see Orange Directory Enquiries
114
Caller groups
Caller id
Camera
Charging
International services
Pay monthly customers
Pay as you go customers
Network selection
c
138
140
143
Calculator
120
117
f
Calendar
Fixed dialling
63
226
227
index
index
Internet menu
Message alert
Minute minder
Missed call alert
Mute
xx
xx
66
xx
Orange Care
133
100
98
Copy
52
51
50
xx
see Orange Internet
Orange Internet
Orange Plus
Delete
Search
k
Keylock
Orange service directory
44
Phone keys
Photo
18
80
87
29
73
o
Orange Text Media services
Orange Information menu
Orange 177
Photo library
Photo Messaging
Predictive text
l
Orange Answer Fax
Orange Answer Phone
Answer Phone Call Return
Answer Phone PIN
checking from any other phone
Messages
123
58
58
60
60
58
59
59
98
99
98
90
Language selection
109
42
Line 2
Orange 277
Loudspeaker
44
Orange World
r
Redialling
Register
Ring tone
36
10
m
Memory mate
p
53
xx
Personal greeting
Shortcuts
Phonebook
107
Menu
Create a contact
26
228
229
index
index
s
Text messages
Send
w
Safety
148
135
106
12
30
30
Wap
Security codes
Silence
Write
see Orange World
Wap games
Attach a picture or sound
Use a template
Time and date
73
128
SIM Card insert
SIM Card PIN
Speed dialling
Stopwatch
75
132
54
119
122
xx
v
Store a name and number
Voice Media
see Orange 177
Volume
t
25
Taking a second call
37
Text Media
see Orange Text Media
230
231
contact Orange
contact Orange
Orange Customer Services are available 24 hours a day, seven days a week, 365 days a year. Alternatively, visit the Orange website at
www.orange.co.uk for more details. The three-digit numbers in Orange can be called from any phone by adding the prefix 07973 100.
www.orange.co.uk
helpful booklets
pay monthly customers
pay as you go customers
Billing Enquiries
Orange Care
Customer Services
152†
434
150†
Customer Services (Enquiries) 451*†
Visit the Orange website to find out more about Orange
products and services, buy accessories from the Orange
shop and if you are a pay as you go customer register with
Orange online.
If you would like to receive a free booklet containing useful
information on an Orange product or service call the Orange
Literature request line on 07973 973 970 from any phone or
if you are pay as you go customer 650 from your Orange
phone. The following booklets are available:
Information Line
Literature Request Line
Lost or Stolen
452
650*
07973 100 451†
434
International Directory
Enquiries
Literature Request Line
Lost or Stolen
118 880*
Orange Care
07973 973 970*†
07973 100 150†
177* or 277*
Orange Multi Media
Registration
Talk Time balance
To top up your Talk Time
177* or 277*
0800 079 0006
453
Orange Multi Media
450†
Orange Explain Answer Phone
all Orange customers
Orange Explain Answering Services
Orange Explain Care Terms and Conditions
Orange Explain International Services
Orange Explain Orange Data Access
Orange Explain Services and Charges
Orange Explain Text Messaging
Orange Accessories Line
Directory Enquiries
Emergency Services
Operator Services
0500 178 178
118 000*
999 or 112
100†
Orange services
International Calling Helpline 159
Every Phone
330
435
156
TM
Wildfire Activation Line
Orange Business Customer
Services
Wirefree Enquiry Line
158
■
Chargeable services available with your Orange phone.
Charged at BT ‘F’ rate if you call from a BT fixed line phone.
Some calls are free from your Orange phone unless
you have an Orange Value Promise Service Plan.
*
†
232
233
For further information about Orange products and services please visit our website at the address below.
The information contained in this user guide is correct at the time of going to press, but Orange reserves the right
to make subsequent changes to it and services may be modified, supplemented or withdrawn. June 2004.
© Orange Personal Communications Services Limited 2004. Orange and wirefree™ and any other Orange
product or service names referred to in this user guide are trade marks of Orange Personal Communications
Services Limited.
Orange Personal Communications
Services Limited.
PO Box 10
Patchway
Bristol
BS32 4BQ
www.orange.co.uk
PCN –D0452 ISSUE 1 Z : h 15
®
Produced by Clear the explanation agency
GH68-05205A (Rev. 1.0)
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