Sony Printer UP GR700 User Manual

2-891-198-01(1)  
Digital Photo Printer  
Operating Instructions  
UP-GR700  
© 2007 Sony Corporation  
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Table of Contents  
Relationship Between the STATUS Indicator and  
3
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Introduction  
Location and Function  
of Parts and Controls  
For more details, see the reference pages (numbers  
enclosed in parentheses).  
Features  
The UP-GR700 Digital Photo Printer is a dye  
sublimation thermal transfer printer providing high  
quality, high resolution (300 dpi), and high speed  
printing of computer image data in full color (256  
gradations and 16.7 million colors).  
Front panel  
Basic Application Example  
Computer: provides  
image data for printing  
and printer control  
signals  
Rear panel  
UP-GR700 Digital Photo Printer  
A Filter cover (21)  
Provided to prevent the printer from becoming  
clogged with dust.  
4
Features / Location and Function of Parts and Controls  
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B Paper output slot  
Relationship Between the STATUS  
Indicator and the ERROR indicator  
You can confirm the status of the printer according to the  
lighting status of the STATUS and ERROR indicators  
located on the front panel.  
Printed pages are output from the printer here.  
C Lock lever for the front door  
Used to open the front door when loading or  
replacing the ink ribbon and paper roll, or cleaning.  
Caution  
Indicator status  
Printer status  
The front door is very heavy. Be careful when  
opening it.  
STATUS  
ERROR  
Recoverable errors such as  
“door open,” “replace  
paper,” and so on. The error  
message and error number  
are displayed on the  
monitor of the computer  
connected to the printer.  
Solve the problem,  
While printing, a margin is left between printouts.  
The excess portions of these margins are cut and  
dropped into this paper scrap tray.  
Not lit  
Lit  
(Red)  
E STATUS indicator  
Indicates the status of the printer.  
For detailed information on how this indicator light  
so, and its meaning, see “Relationship Between the  
Errors requiring you to turn  
the printer off and on. Turn  
the printer off once, and  
then on again. The error  
message and error number  
are displayed on the  
Not lit  
Blinks  
(Red)  
F ERROR indicator  
monitor of the computer  
connected to the printer.  
Solve the problem,  
and error messages  
turned off and on” on page  
Indicates the error status of the printer.  
For detailed information on how this indicator light  
so, and its meaning, see “Relationship Between the  
G Cut button (14)  
Press this button using a sharp-pointed object such  
as a tip of a mechanical pencil, while the STATUS  
indicator is lit in blue to feed roll paper by about 10  
cm (4 inches) and chop off the fed excess paper.  
Means “Paper loading is  
completed” when loading  
or replacing the paper roll  
and the ink ribbon.  
Lit  
(Blue)  
Lit  
(Red)  
H !Power switch  
Press this switch to turn the printer on or off.  
Means paper roll or the ink  
ribbon has been used up.  
Load a new paper roll and  
ink ribbon.  
I - AC IN (power source) connector (8)  
Use the proper power cord for your local power  
supply (not supplied). Refer to “Warning on power  
Blinks  
(White)  
Blinks  
(Red)  
J USB connector (8)  
Means image data is being  
transferred.  
Connects to a computer equipped with a USB  
interface (USB 2.0), using a USB cable (not  
supplied).  
Blinks  
Not lit  
(White)  
Means the printer is  
printing.  
Lit  
Not lit  
(White)  
5
Location and Function of Parts and Controls  
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Indicator status  
Printer status  
STATUS  
ERROR  
Means “Initializing  
(Starting) Wait for a while.”  
Blinks  
(Green)  
Not lit  
Not lit  
Not lit  
Means the print head is  
cooling or the print head is  
warming.  
Blinks  
(Blue)  
Print mode. The printer is  
ready to print.  
Lit  
(Blue)  
6
Location and Function of Parts and Controls  
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Preparation  
Installing the Printer  
Before setting up the unit and using it, be sure to perform  
the following installation.  
Supplied Accessories  
Placing the Printer  
Make certain you have received the following  
accessories.  
Check the location where the printer is to be installed. A  
space of about 25 cm (9 7/8 inches) is required as  
illustrated, so that ejected printouts will not be dropped  
on the floor.  
Caution  
The UP-GR700 is very heavy. The printer should be  
carried by two persons. Be careful when taking the  
printer out the shipping box.  
About 25 cm (9 7/8 inches)  
Feet (2)  
CD-ROM (including the operating  
instructions and printer driver)  
Before Using this Printer (1)  
Software License Agreement (1)  
Warranty Card (1)  
When the printer is unstable  
If the printer is unstable when you open the front door,  
attach the two feet (supplied) to the printer.  
1
Insert the one foot along the rail located on one side  
of the bottom of the printer.  
Note  
The packaging materials are needed when transporting  
the printer, so we suggest you keep them.  
Foot  
Rail  
7
Supplied Accessories / Installing the Printer  
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2
Insert the other foot along the rail located on the  
other side of the bottom of the printer.  
Connections  
After connecting a USB connecting cable (not supplied)  
to the printer and the computer, connect the power cord.  
For details about connecting the printer, refer to the  
manuals for the computer or other peripheral devices.  
Notes  
• Before connecting the printer to the computer, be sure  
to install the printer driver.  
• Follow the connection procedures described in the  
computer manual.  
• Make sure that the interface cable is connected  
securely at both ends.  
• The printer driver software provided with the printer is  
not suitable for using the printer connected to a  
network.  
• Operation of the printer is not guaranteed for  
connection via a USB hub.  
Installing the Printer Driver  
Install the printer driver provided with the printer. For  
detailed instructions on how to install the printer driver,  
refer to the Readme.txt file and the installation manual  
contained on the CD-ROM disc supplied.  
USB Port Connection  
UP-GR700  
to  
(USB)  
connector  
to - AC IN  
connector  
AC power  
cord (not  
supplied)  
USB  
connecting  
cable (not  
supplied)  
to wall outlet  
Computer  
8
Connections  
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• Stand the paper roll up vertically. If you place the  
paper roll horizontally, the paper roll may roll around  
and fall. This may cause an injury.  
Operation  
Loading the Paper Roll  
and Ink Ribbon  
Recommended printing pack  
The following printing pack is made especially for  
the UP-GR700.  
Be sure to use the ink ribbon and the paper roll in the  
carton as a set.  
• Hold the paper roll with both hands so that you do not  
drop it, because it is heavy. Dropping it may cause in  
an injury.  
2UPC-R710 Self-Laminating Color Printing  
Pack  
Ink ribbon for printing: 2  
Paper roll: 2 rolls  
One set of the ink ribbon and paper roll allows you to  
print about 170 printouts of 203 × 254 mm size (8 × 10  
inch size).  
You can make printouts of either 203 × 254 or 203 × 305  
mm size (8 × 10 or 8 × 12 inch size) using the 2UPC-  
R710 Self-Laminating Color Printing Pack. 203 × 254  
mm size (8 × 10 inch size) is the default setting.  
You can select the desired size for your printouts using  
the printer driver.  
Hold the paper roll with both hands.  
For detailed information, refer to the instructions for the  
printer driver included on the CD-ROM disc supplied.  
Loading the Paper Roll and Ink  
Ribbon  
Note  
When you make only 203 × 254 mm size (8 × 10 inch  
size) printouts, one set of the ink ribbon and paper roll  
allows you to print about 170 printouts. However, if you  
make printouts of 203 × 305 mm size (8 × 12 inch size)  
too, using the same roll of ink ribbon, the total number  
of printouts will decrease. Also, some portion of the ink  
ribbon may be left over. Do not use this left-over ink  
ribbon. Replace both the paper roll and ink ribbon at the  
same time.  
When you use the printer for the first time, load the  
paper roll and ink ribbon.  
If the paper roll or the ink ribbon runs out while printing  
is in progress, replace both paper roll and ink ribbon at  
the same time. When you replace the used up paper roll  
and ink ribbon with the new ones, you have to remove  
the old ink ribbon and paper roll first.  
For detailed information on how to remove the paper roll  
Notes on handling the paper roll and ink  
ribbon  
When using the printer for the first time  
• One set of the ink ribbon and paper roll allows you to  
print about 170 printouts of 203 × 254 mm size (8 × 10  
inch size). Do not replace the printing pack if it has  
only been partially used. The number of printouts that  
can be printed may not be guaranteed if you replace  
the ink ribbon and paper before they have run out.  
• We recommend that you put on gloves when handling  
the paper roll.  
When you use the printer for the first time, be sure to  
remove packing materials put in the printer before  
loading the paper roll and ink ribbon.  
9
Loading the Paper Roll and Ink Ribbon  
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1
Pull the lock lever for the front door up to open the  
front door.  
Packing material such as the large cushion removed in  
step 2 is needed when transporting the printer, so we  
suggest you keep it.  
Before loading the paper roll and ink  
ribbon  
Confirm that the printer is powered on. If not, turn the  
printer power on. Otherwise, the automatic paper  
feeding may not be done correctly after loading of the  
paper roll and ink ribbon is completed.  
Loading the paper roll and ink ribbon  
Notes  
• We recommend that you put on gloves when handling  
the paper roll.  
• Be careful that your fingers or clothing are not pinched  
or caught by the front door or the protuberance on the  
front door.  
• Since the thermal head is still very hot just after  
printing is finished, be careful not to touch the thermal  
head when loading the paper roll and ink ribbon, and  
be careful not to damage the thermal head.  
If you release the lever after pulling it up, the front  
door will come forward and open automatically.  
Note  
The front door is heavy. Be careful when opening it.  
2
Remove the large cushion placed on the front door.  
1
2
Turn the printer on.  
The ERROR indicator lights in red.  
Large cushion  
Pull the lock lever for the front door up to open the  
front door.  
If you release the lever after pulling it up, the front  
door will come forward and open automatically.  
3
Remove the tape attached at the left side of the ink  
ribbon base.  
Tape  
10  
Loading the Paper Roll and Ink Ribbon  
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3
Take out the paper core shaft stored inside the  
printer.  
Note  
Pay attention to the direction of the seal attached to  
the paper roll.  
Paper core shaft  
Seal  
4
Remove the left plate of the paper core shaft as  
illustrated.  
Note  
When attaching the paper roll, be sure not to  
damage the paper roll with the paper core shaft.  
6
Push the left plate removed in step 4 back onto the  
shaft firmly.  
Pushing the lever to the inside in  
the direction of the arrow, remove  
the left plate.  
m
Left plate  
Right plate  
5
Insert the shaft attached to the right plate of the  
paper core shaft into the center of the paper roll.  
11  
Loading the Paper Roll and Ink Ribbon  
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7
Push the shaft coming out from the left plate in so  
as to lock the right plate.  
10 While holding both ends of the paper from the  
paper roll, insert the paper between the guide  
rollers, and feed it in with your hands until the  
paper end appears on the other side.  
Be careful not to push  
this lever.  
Guide rollers  
Push here.  
Confirm that the  
white portion  
appears through  
these four holes.  
Note  
Confirm that the right plate is locked securely.  
11 Insert the paper from the paper roll into the guide  
plate until you can see the paper through the three  
holes shown below.  
8
While holding both ends of the paper core shaft  
with the paper roll, insert it into the printer.  
Three holes  
9
Remove the seal attached at the end of the paper.  
When the paper appears through the three holes, the  
paper from the paper roll is set at the correct  
position.  
Seal  
12  
Loading the Paper Roll and Ink Ribbon  
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Then, the STATUS indicator on the printer lights in  
blue while the ERROR indicator is still lit in red.  
black bobbin of the supply-side ribbon into the  
black bobbin bearing.  
Lit in blue  
Lit in red  
Load the ink ribbon after you finish loading  
the paper roll.  
White bobbin with a gear  
Take-up ribbon  
13 Push the bobbin with the gear of the take-up ribbon  
into the ribbon gear of the take-up side, and then  
insert the white bobbin of the take-up ribbon into  
the white bobbin bearing.  
White bobbin  
Black bobbin with a gear  
Supply-side ribbon  
Black bobbin  
12 Hold both spools with both hands. Push the bobbin  
with the gear of the supply-side ribbon into the  
ribbon gear of the supply side, and then push the  
Note  
After attaching the take-up ribbon, make sure that  
the ink ribbon does not loosen or is not wrinkled. If  
the ink ribbon is wrinkled, smooth it by turning the  
13  
Loading the Paper Roll and Ink Ribbon  
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ribbon gear of the take-up ribbon in the direction of  
the arrow.  
performing the initial operation, the STATUS indicator  
lights in blue, the ERROR indicator goes off, and the  
printer is ready to print without feeding and chopping  
the paper.  
In this case, it is recommended to feed the paper and cut  
it five times manually by pressing the cut button.  
1
Press the cut button once, using a sharp-pointed  
object such as a the tip of a mechanical pencil.  
The paper is fed about 10 cm (4 inches) and  
chopped off.  
14 Close the front door by pushing it in the center of  
the door.  
2
Press the cut button four more times.  
Removing the Ink Ribbon and  
Paper Roll  
When the STATUS indicator blinks in white and the  
ERROR indicator blinks in red, the paper or ink ribbon  
has been used up.  
Also, on the monitor of the computer connected to the  
printer, the error number “W51” and the error message  
“Ink ribbon has run out. Please replace the ink ribbon”,  
or “W55” and the error message “Paper roll is empty.  
Please replace the paper roll” appears, when the paper or  
ink ribbon has been used up.  
Remove the ink ribbon and paper roll, and then load a  
new set of ink ribbon and paper roll.  
For detailed information on error numbers, see  
Note  
If you close the front door by pushing it on one side,  
the front door may not be completely locked.  
After the door is closed  
Note  
The printer performs the initial operation. Then, the  
printer automatically feeds a certain amount of paper  
(about 10 cm (4 inches)) and chops the fed part off five  
times. After the printer performs additional movements  
to set the paper straight, the STATUS indicator lights in  
blue, the ERROR indicator goes off, and the printer is  
ready to print.  
If the paper roll or the ink ribbon runs out while printing  
is in progress, replace both paper roll and ink ribbon at  
the same time. Be sure not to turn the power off when  
replacing them. Otherwise, data will be lost.  
1
Open the front door.  
If you loaded the paper roll and ink ribbon  
without turning the power on  
When you turn the printer on for the first time after  
loading the new paper roll and new ink ribbon, after  
Caution  
Since the thermal head is still very hot just after  
printing is finished, be careful not to touch the  
14  
Loading the Paper Roll and Ink Ribbon  
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thermal head when removing the ink ribbon and the  
paper roll.  
1 Turn both side of the paper toward the inside to  
wind the remaining paper.  
2
3
4
Push the white bobbin to the left and pull it toward  
you to remove the take-up side ribbon.  
2 Remove the paper roll.  
Push the black bobbin to the left and pull it toward  
you to remove the supply-side ribbon.  
3 Remove the left plate of the paper core shaft as  
illustrated.  
Remove the paper roll.  
Pushing the levers inside to the direction of  
the arrows, remove the left plate.  
5
Load the new paper roll and ink ribbon.  
15  
Loading the Paper Roll and Ink Ribbon  
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Notes on storage  
• Avoid placing the bag in which the paper roll and the  
ink ribbon are contained where it will be subject to  
high temperatures, high humidity, dust, or direct  
sunlight.  
• After opening the bag, use the ribbon and the paper  
roll as soon as possible  
• When storing the remaining paper and ink ribbon after  
partial use, put the ribbon and the paper roll back in  
their respective bags.  
Printing from the  
Computer  
Before starting to print  
• Confirm that the printer and computer are connected  
(page 6).  
• Confirm that the paper roll and the ink ribbon are  
correctly installed (page 11).  
To adjust the picture quality of a printout  
You can adjust the picture quality of a printout.  
For detailed information, refer to the instructions for the  
printer driver included on the CD-ROM disc supplied.  
To select the lamination type of printout  
The lamination can be selected between glossy and  
matte type.  
Glossy: Glossy surface  
Matte: Foggy pattern surface  
The default setting of the lamination type is “Glossy.”  
For detailed information, refer to the instructions for the  
printer driver included on the CD-ROM disc supplied.  
To select the size of printouts  
You can make printouts of either 203 × 254 or 203 × 305  
mm size (8 × 10 or 8 × 12 inch size) using the 2UPC-  
R710 Self-Laminating Color Printing Pack. 203 × 254  
mm size (8 × 10 inch size) is the default setting.  
You can select the desired size for your printouts using  
the printer driver.  
For detailed information, refer to the instructions for the  
printer driver included on the CD-ROM disc supplied.  
Printing  
Notes  
• Do not look into the paper output slot during printing.  
The sharp edge of the printout may poke your eye or  
face. This may cause loss of sight. Also, do not insert  
a foreign object into the paper output slot. The cutter  
may be damaged or broken and a piece of the cutter  
can cut you.  
• Make sure that the paper scrap tray is not full with the  
excess portions of margins. If it is almost full, throw  
the scraps away.  
For detailed information, see “When the paper scrap  
• The printout is ejected from the output slot. Be careful  
to place the printer on a level surface so that the  
ejected printout will not drop on the floor.  
16  
Printing from the Computer  
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For detailed information on the installation of the  
If the paper or ink ribbon runs out while printing  
If the paper or ink ribbon runs out while printing, the  
ERROR indicator starts blinking in red and the error  
message appears on the monitor of the computer.  
For detailed information on how to replace the ink  
STATUS indicator  
When the paper scrap tray is full  
When printing, a margin is left between printouts. The  
excess portions of these margins are cut and dropped  
into the paper scrap tray.  
Notes  
• The capacity of the scrap tray is good for one roll of  
paper only (for 170 printouts). However, the scrap tray  
may fill up sooner for some reason. When the paper  
scrap tray is full, throw the scraps of paper away.  
• Be sure to throw the scraps of paper away each time  
you have used up one roll of the paper.  
1
1
2
Turn on the printer and computer.  
The STATUS indicator blinks in green and the  
printer is initializing. After a few seconds, the  
STATUS indicator lights in blue. When the  
STATUS indicator is lit in blue, the printer is ready  
to print.  
When it is full, throw these scraps of paper away as  
follows.  
1
Lift up the paper scrap tray first, and then pull it out.  
Send the image data from the computer to be  
printed.  
The printer starts printing.  
1 While the printer is receiving the image data,  
STATUS indicator blinks in white.  
2 The printer starts printing the transferred image  
data as soon as the print command is sent from  
the computer.  
While the printer is printing, the STATUS  
indicator is lit in white.  
3 After printing is finished, the printed paper is  
ejected from the output slot.  
2
3
Throw the scraps of paper away.  
The printing time depends on the image size.  
Once printing has been completed, the STATUS  
indicator turns to blue.  
Push in the paper scrap tray back in, then insert the  
protruding portions located at the bottom of the  
Note  
Do not open the front door while printing.  
If the printer does not print  
When the ERROR indicator is lit or blinks in red, you  
cannot operate the printer. Also, an error message  
appears on the monitor of the computer. Take remedies  
according to the advice given in “List of Messages” on  
17  
Printing from the Computer  
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paper scrap tray into holes on the paper scrap tray  
receptacle part of the printer.  
Notes on storing your printouts  
• Avoid exposure to direct sunlight, or conditions of  
high temperature and high humidity, which could  
cause the colors to fade.  
• Avoid applying tape to a printout, and avoid contact  
with plastic objects such as erasers and desk mats.  
• Do not allow alcohol or other volatile organic solvents  
to come into contact with the printouts.  
18  
Printing from the Computer  
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Note  
Miscellaneous  
If you obstruct the ventilation holes, the unit may not  
offer full performance.  
On condensation  
Precautions  
• If the printer is subjected to wide and sudden changes  
in temperature, such as when it is moved from a cold  
room to a warm room or when it is left in a room with  
a heater that tends to produce quantities of moisture,  
condensation may form inside the printer. In such  
cases the printer may not work properly, and may even  
develop a fault if you persist in using it. If moisture  
condensation forms, turn off the power and leave the  
printer standing for at least one hour.  
Safety  
• Operate the printer using the power source specified in  
• Be careful not to damage the power cord by placing or  
dropping heavy objects on it; it is dangerous to use the  
unit with a damaged power cord.  
• If the printing pack is subjected to wide and sudden  
changes in temperature, condensation may form on  
the ink ribbon or paper. This will cause the printer to  
malfunction. Also if the printing pack is used in this  
state, spots are likely to appear on the printout.  
• To store a half-used printing pack, replace it in its  
original packing and reseal the package. If possible,  
keep the sealed printing pack in a cool, dark location.  
To subsequently use the printing pack, place it, in its  
sealed package, in a warm room for several hours.  
Doing so prevents condensation from forming when  
the printing pack is removed from its package.  
• If you do not intend to use the unit for a long time,  
disconnect the power cord.  
• Unplug the power cord by grasping the plug, not the  
cable itself.  
• Do not disassemble the unit. There is a danger of  
electric shock from the internal parts.  
• Be careful not to spill water or other liquids on the  
unit, or to allow combustible or metallic material to  
enter the cabinet. If used with foreign matter in the  
cabinet, the unit is liable to fail, or present a risk of fire  
or electric shock.  
• If the unit malfunctions or if a foreign body falls into  
the cabinet, disconnect the power immediately and  
consult your Sony service facility or your Sony dealer.  
On Transporting the Printer  
Do not transport the printer with the supplied  
accessories attached. Doing so may cause malfunction.  
Installation  
• Avoid placing the unit in a location subject to:  
– mechanical vibration  
– high humidity  
1
Remove the feet, if attached.  
– excessive dust  
– direct or excessive sunlight  
– extremely high or low temperatures  
Ventilation holes are provided to prevent the unit from  
overheating. Be careful not to obstruct them with other  
objects or by covering the unit with a cloth etc.  
2
3
Open the front door.  
Remove the ink ribbon and the paper roll.  
Note  
When handling the paper roll, be sure to put gloves  
on.  
Ventilation holes  
Ventilation holes  
4
Remove the paper roll from the paper core shaft.  
19  
Precautions  
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It is recommended that you store the ink ribbon and  
paper roll in the package they came in after you  
remove them.  
Cleaning the thermal head and paper  
feeding section  
When a vertical white stripe appears on the printout or  
the color distribution becomes uneven, clean the thermal  
head and the paper feeding section, such as guide rollers,  
bottom section and paper tray section.  
5
Attach the tape next to the left side of the ink ribbon  
base as illustrated.  
Also, it is recommended that you clean the thermal  
head and paper feeding section whenever you replace  
the ink ribbon and paper roll.  
Tape  
To clean the thermal head  
Note  
Since the thermal head is still very hot just after printing  
is finished, be careful not to touch the thermal head  
when cleaning it. Touching the thermal head may burn  
you and may cause damage to the thermal head.  
6
Put the large cushion back in place in the front door.  
Clean the thermal head with a soft cloth moistened with  
ethyl alcohol.  
Note  
Do not use a fuzzy cloth.  
To clean the paper feeding section  
Paper tray section  
Guide rollers  
7
Put the paper core shaft, without a paper roll, inside  
the printer.  
8
9
Close the front door.  
Bottom section  
Put the printer back in its original packing material.  
Cleaning  
When the cabinet becomes dirty  
Clean the cabinet with a soft dry cloth, or a soft cloth  
lightly moistened with a mild detergent solution.  
Do not use any type of solvent, such as alcohol or  
benzine, or a chemical cloth, which may damage the  
finish.  
Clean the guide rollers gently with a soft cloth  
moistened with water while turning them.  
20  
Precautions  
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Clean the bottom section and paper tray section gently  
with a soft cloth moistened with water.  
4
Remove dust from the groove on the printer.  
If it is difficult to remove dust such as the dust  
from the ink ribbon  
Clean the dirty parts with a soft cloth moistened with  
ethyl alcohol.  
Cleaning the filter  
Ventilation holes are provided on the both sides of the  
printer. Clean the filter on the side panel of the printer.  
It is recommended that you clean the filter every month.  
Or if the STATUS indicator blinks in blue frequently  
(this indicates that the head is in the cooling state), clean  
the filter. If the filter is dirty, the time required for  
cooling the thermal head is lengthened and this causes  
the printing time to become longer.  
Groove  
5
Reset the filter and the filter cover on the printer as  
they were.  
1
Remove the air filter cover.  
If the dust can not be removed even by shaking  
the filter or the filter is very dirty  
Replace the filter with a new one.  
For detailed information on the replacement air filter,  
contact your Sony Service Center.  
2
Remove the air filter, and then shake the air filter  
gently to remove dust.  
Air filter  
Air filter cover  
3
Clean the air filter cover.  
21  
Precautions  
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Specifications  
List of Messages  
Error numbers and error messages appear on the monitor  
of the computer connected to the printer. Please take the  
remedial actions shown next to the message to correct  
the problem.  
Power requirements  
100 to 240 V AC, 50/60 Hz  
3 A to 1.3 A max. (while printing)  
Operating temperature range  
5°C to 35°C (35°F to 95°F)  
Operating humidity range  
20 % to 80 %  
External dimensions  
Approx. 370 × 350 × 400 mm (WHD)  
Input current  
Error numbers and error messages  
requiring the printer to be turned off and  
on  
When the following error numbers and error messages  
appear on the monitor, you should turn the printer off.  
Please take the remedial actions shown next to the  
message to correct the problem. Then turn the printer on  
again. If the error message and the error number are still  
displayed, and the problem has not been solved, contact  
your nearest dealer.  
(14 5/8 × 13 7/8 × 15 3/4 inches)  
(including the maximum projecting  
parts)  
Mass  
Approx. 30 kg (66 lb 2 oz) (printer  
only)  
Printing system Dye sublimation thermal transfer  
Thermal head 11.8 dot/mm, 2560 elements (300 dpi)  
Gradations  
8 bits each for yellow, magenta and  
cyan  
Message  
Description and Remedy  
Picture size  
203 × 254 mm (8 × 10 inches)  
203 × 305 mm (8 × 12 inches)  
E00  
USB Communication Error.  
Please Check USB Communication.  
Printable pixels 2444 × 3044 dots (for printouts of 203  
× 254 mm size (8 × 10 inch size))  
2444 × 3644 dots (for printouts of 203  
× 305 mm size (8 × 12 inch size))  
Printing time Glossy laminating type:  
203 × 254 mm size (8 × 10 inch size);  
Approx. 43 sec.  
E01  
E02  
E03  
E04  
E05  
E06  
E07  
E08  
E09  
E10  
E11  
E12  
Print head does not work. (up).  
Please re-start the printer.  
Print head does not work. (down).  
Please re-start the printer.  
Please check the position of the ink  
ribbon and re-start the printer.  
Error in head controller.  
Please re-start the printer.  
203 × 305 mm size (8 × 12 inch size);  
Approx. 48 sec.  
Matt laminating type:  
203 × 254 mm size (8 × 10 inch size);  
Approx. 53 sec.  
203 × 305 mm size (8 × 12 inch size);  
Approx. 58 sec.  
Paper jam during feeding  
Please re-start the printer.  
Paper jam during rewinding.  
Please re-start the printer.  
Paper cutter is not working.  
Please re-start the printer.  
Input connector AC IN (for power)  
Internal command error.  
Please re-start the printer.  
Interface  
Accessories supplied  
Feet (2)  
Hi-Speed USB (USB2.0)  
Error in writing flash ROM.  
Please re-start the printer.  
CD-ROM (1)  
Failure in power supply.  
Please re-start the printer.  
Software License Agreement (1)  
Before Using this Printer (1)  
Warranty Card (1)  
Failure in grip roller movement.  
Please re-start the printer.  
Please check the room-temperature  
thermostat.  
Please re-start the printer.  
Optional accessories  
Self-Laminating Color Printing Pack  
2UPC-R710 series  
E13  
Please check the room-temperature  
thermostat.  
Air Filter  
Please re-start the printer.  
E14  
E15  
Please check the print-head thermostat.  
Please re-start the printer.  
Design and specifications are subject to change without  
notice.  
Please check the print-head thermostat.  
Please re-start the printer  
22  
Specifications / List of Messages  
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Recoverable error numbers and error  
messages  
When the following error numbers and error messages  
appear, take the remedy next to each message.  
Troubleshooting  
Before submitting the product for repair, please recheck  
the following. If the unit still does not operate properly,  
contact your supplier or the nearest Sony Service Center.  
Message  
W50  
Description and remedy  
Printer not ready.  
Problem  
Cause and Remedy  
W51  
Ink ribbon has run out.  
Please replace the ink ribbon.  
Cannot load the paper  
The paper roll is not load correctly  
to the paper core shaft.  
W52  
Please place the proper size of paper  
and ink ribbon in the printer.  
Also, check the paper size setting of  
the printer driver.  
tLoad the paper roll to the paper  
core shaft, paying attention to  
the direction of the seal attached  
to the paper roll. (page 11)  
The paper leading edge of the paper  
is not fed to the correct position.  
tFeed the paper leading edge of  
the paper to the correct position  
where you can see it through the  
W53  
W54  
W55  
W56  
Front door is open.  
Please close the door.  
Ink ribbon is not set.  
Please set an ink ribbon.  
Paper roll is empty.  
Please replace the paper roll.  
The paper is ejected  
The left plate of the paper core shaft is  
crookedly, or a blank not inserted firmly.  
Paper is not loaded properly.  
Please re-set the paper roll into the  
printer.  
portion that is not  
printed appears on the  
printout.  
tInsert the left plate until the white  
portion appears through the four  
holes of the left plate. (page 12)  
W57  
Please place the proper size of paper  
and ink ribbon in the printer.  
Also, check the paper size setting of  
the printer driver.  
The printer did not  
feed the correct  
The printer is not turned on.  
tTurn the printer on.  
The front door is not closed.  
tClose the front door firmly and  
confirm that the STATUS  
indicator is lit in blue.  
amount of paper  
automatically when  
you closed the front  
door after loading the  
paper roll and ink  
ribbon.  
W58  
W59  
W60  
W61  
W73  
Front door is open.  
Please close the door.  
Received an invalid command.  
Please try printing again.  
Cannot load the ink  
ribbon  
You may be trying to load the take-up  
ribbon and supply-side ribbon  
wrongly.  
tLoad the ink ribbon after matching  
the colors of the bobbins of the ink  
ribbon and those of ribbon gears of  
the printer correctly. (page 13)  
Received an invalid parameter.  
Please try printing again.  
Printer is initializing.  
Please wait a minute.  
Failed to detect the ribbon mark.  
Please check the ink ribbon.  
Paper is left even  
though the error  
number “W55” and  
the error message  
“Paper roll is empty.  
Please replace the  
paper roll” are  
This is not a malfunction. Extra sheets  
of paper are provided with each roll of  
paper.  
tRemove the current paper roll and  
load a new ink ribbon and paper  
W74  
W75  
USB cable is not connected.  
Data transfer failed.  
Please try printing again.  
W78  
W79  
Ink ribbon is not working.  
Please try printing again.  
Head unit position is abnormal.  
Please try printing again.  
displayed.  
Ink ribbon is left even This is not a malfunction. Extra ink  
though the error  
ribbon is provided.  
number “W51” and  
the error message “Ink  
ribbon has run out.  
Please replace the ink  
ribbon.” are displayed.  
tRemove the current ink ribbon and  
load a new ink ribbon and paper  
A vertical white stripe Dust may have accumulated on the  
appears on the  
printout.  
thermal head.  
tClean the thermal head elements  
with a soft cloth moistened with  
23  
Troubleshooting  
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ribbon, then attach the other edge of the adhesive  
tape on the end of the take-up side ribbon.  
If the Ink Ribbon Breaks during Use  
The remaining ribbon can be used after repairing it with  
adhesive tape.  
Attach one edge of a strip of adhesive  
tape over the entire end of the ribbon,  
then attach the other edge of the  
adhesive tape on the end of the take-up  
side ribbon.  
Note  
Before starting to repair the broken tape, be sure to turn  
the printer off. In this case, data will be lost.  
Wind the spools to  
feed the ribbon out.  
1
2
3
Remove the torn ink ribbon, there may be a portion  
of the paper half printed.  
Take out the leading edge of the paper and cut off  
the portion of the half printed paper, as required.  
Set the paper roll back as it was.  
Note  
Be sure that you can see the leading edge of the  
paper through the three holes.  
Feed the paper until you  
can see the leading  
edge of the paper  
through the three holes.  
5
Turn the take-up side ink ribbon several times to  
remove the slack from the ribbon.  
Turn the spools of the take-  
up side ribbon until the  
ribbon is smoothed.  
4
Pull out the supply-side ribbon, attach one edge of  
a strip of adhesive tape over the entire end of the  
6
Turn the power of the printer on.  
After confirming that the red ERROR indicator  
goes off, press the cut button using a sharp-pointed  
object such as the tip of a mechanical pencil to chop  
off the leading portion of the paper (about 10 cm (4  
inches)).  
24  
Troubleshooting  
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5
If the leading edge of the paper is bent or folded, cut  
this portion off in a straight line using a pair of  
scissors.  
If the Paper Jams  
When the ERROR indicator lights in red and on the  
monitor of the computer connected to the printer, the  
error number “E05” and the error message “Paper jam  
during feeding,” are displayed, the paper jam has  
occurred.  
Proceed as follows.  
It is recommended that you put on gloves when handling  
a paper roll.  
1
Confirm that the printer is turned on. If not, turn the  
printer on.  
2
3
4
Open the front door.  
Remove the ink ribbon.  
Take out the leading edge of the paper and check  
whether or not a paper jam has occurred.  
6
Wind back the leading edge of the paper back onto  
the paper roll.  
7
8
9
Turn the printer on again.  
Set the roll paper and ink ribbon again.  
After checking that the STATUS indicator is lit in  
blue, press the cutter button to feed the leading edge  
of the paper (about 10 cm (4 inches)), and then chop  
off leading edge of the paper fed by about 10 cm (4  
inches).  
25  
Troubleshooting  
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Sony Corporation  
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