HP Hewlett Packard DesignJet 510PS User Manual

Introduction

This User’s Reference Guide explains how to use your HP Designjet 510 or 510ps printer. The contents of this

guide are valid for both the HP Designjet 510 and the HP Designjet 510ps except where otherwise indicated.

This chapter contains the following topics:

•

Introducing the documentation

Introduces your printer’s documentation.

•

Introducing your printer

Contains a brief overview of the printer. It contains information about the printer’s features and what is

included with the printer.

•

Front view of printer

Contains a view of the front of the printer showing the location of the printer’s consumable items.

Printer connections

Shows all the connections to the printer: power, parallel interface, USB and optional network interface.

Introducing your printer

•

Your printer’s main features

A general overview of the major features of your printer.

HP ink supplies

A description of the HP ink supplies required for your printer.

Print resolution

Specifications of the print resolution for your printer.

Paper

A description of the different types of paper available for your printer.

User interface

A description of the printer’s user interface.

Memory

Details of internal memory and memory options available with your printer.

Drivers

Details of the drivers delivered with your printer.

Your printer’s main features

The HP Designjet 510 printer is designed for individuals or small work-groups in architecture, engineering and

construction (AEC), and mechanical CAD design.

The HP Designjet 510ps printer is designed for individuals or small work-groups in advertising agencies, in-house

graphic departments that specialize in packaging, point-of-sale material and events, as well as other graphics

applications.

For the complete printing solution, HP also offers a wide range of paper including HP Satin Poster Paper (ideal for

graphic artists) and HP High-Gloss Photo Paper for high-quality images with an ultra-smooth glossy finish. And

with the HP Complementary Media Program, HP provides you with a wide spectrum of choice and flexibility in

paper selection.

The printer comes in two sizes: A0+/E+ size (42 in/1066.8 mm) and D/A1 size (24 in/609.6 mm) models. Both

models have roll-feed capabilities and come with an HP-GL/2 Accessory Card. The A0+/E+ size model also

includes legs and a paper bin.

•

Ultimate photo print quality and excellent line quality: The printer delivers excellent line quality with a true

resolution of 1200×600 dpi, using HP's color layering technology, which deposits inks of multiple colors in a

single drop on coated paper. This excellent line quality is achieved due to the fact that each half-inch/12.7mm

printhead contains 304 nozzles, producing miniscule 18-picoliter black pigmented ink drops and four picoliter

color dye-based drops, that are idea for engineering and architectural applications. The printer also delivers

ultimate photo quality for renders and photographs, providing continuous tones and smooth transitions.

•

Color accuracy, consistency and management: The HP Designjet 510ps printer includes Adobe®

PostScript® 3™ software Raster Image Processor (RIP) which imitates the color behavior of offset printing

presses and supports emulation standards DIC, EuroScale, SWOP and TOYO. In addition, the HP Designjet

510ps printer delivers consistent color accuracy and supports ColorSync 3.0 for Mac OS users and

PANTONE tables for Windows users. And, by using the closed-loop color calibration system, the HP

Designjet 510ps printer prints repeatable colors, independent of printhead usage, ambient temperature,

humidity or ink levels.

More…

•

Unattendedness: The printer includes a modular ink delivery system, with up to 69-cc cartridge capacity, and

long-life printheads which last, on average, through ten black ink cartridges and six color ink cartridges,

depending on use. This modular system allows you to replace individual ink supplies separately, as needed,

and also provides automatic alignment and cutting and stacking of finished prints in the paper bin, enabling

continuous and unattended printing. In addition, the printer includes smart chips that are embedded into each

individual printhead and ink cartridge that alert you when it is time to replace the printhead and continuously

monitor ink levels.

•

Ease-of-use: The printer is a true out-of the box solution and provides you with everything you need to install

and use the printer. It includes a control/display panel for simple navigation and straightforward paper loading.

The HP Designjet 510ps printer also includes easy-to-install RIP software.

HP Premium Printing Material: The A0+/E+ size and D/A1 size printers accept a wide range of roll and

sheet paper from 24 in/609.6 mm (D/A1 size) to 42 in/1066.8 mm (A0+/E+ size) wide including HP Satin

Poster Paper, HP High-Gloss Photo Paper and HP Heavyweight Coated Paper.

Complementary Media Program (CMP): The CMP helps you to grow their business by referencing third-

party printing material choices to ensure maximum HP Designjet printer flexibility and printing solutions.

HP ink supplies

HP ink supplies for your printer contain two components: printheads and ink cartridges. The printer uses the

following HP ink supplies:

•

Black ink cartridges are HP No 82 supplies.

Cyan, magenta and yellow cartridges are HP No 82 supplies. They are available in 28 and 69 ml sizes.

All printheads are HP No 11 supplies.

Each 600-dpi thermal inkjet printhead applies thousands of ink droplets onto the paper. The printer automatically

refills the printhead as it prints, enabling continuous uninterrupted printing. The ink is supplied to each printhead

from a separate large-capacity ink cartridge.

There is more information available in a pamphlet which comes with the printheads and in Print times for a

selected print quality.

Print resolution

Your printer provides two different print modes that change the print resolutions of each of the print quality modes.

These different print modes are optimized for: Line Drawings/Text or Images.

You can then choose between three levels of print quality for each of the print modes: Best, Normal or Fast, from

your software or from the printer's front panel.

With the Best mode selected, you have an additional selection available to provide maximum detail for your

printed image by increasing the resolution of your job above the default resolution.

Print quality setting

Optimized for Line Drawing/Text

Resolution in dpi

Optimized for Images

Resolution in dpi

Render

300×300

600×600

Halftone

600×300

600×600

1200×600

Render

150×150

300×300

600×600

Halftone

Fast

600×300

600×600

Normal

Best (default)

Best (maximum detail)

600×600

2400×1200^a

a. Glossy photo paper only

Use Fast to get draft copies of your prints at maximum throughput. Normal is optimized so that you get the best

line quality with the fastest throughput. Select Best if you want to get the best quality for images and renderings.

Paper

You can print on roll or sheet paper up to 42 in (1066.8 mm) wide with the A0+/E+ size printer and up to 24 in

(609.6 mm) with the D/A1 size printer.

For a list of the supported paper types, see Physical characteristics of paper types.

User interface

The printer’s front panel includes an easy-to-use interface with a display, giving you access to a comprehensive

set of printer functions.

See Navigating the menu system for a short tutorial to teach you how to navigate through the menus and for a

description of internal prints.

Memory

The printer comes with 160 MB of internal Random Access Memory (RAM). Additional memory can be added to

the HP-GL/2 Accessory card that came with the printer. You can add 256 MB (part number CH654A) of memory

for large-file processing and improved printing.

Drivers

Always use the right driver (configured correctly) for the combination of your application software and your printer

to ensure that your printer prints exactly what you were expecting in terms of: size, position, orientation, color and

quality.

NOTE:

Many software applications include their own drivers.

Your printer comes supplied with:

•

Windows drivers

Mac OS X drivers

RIP software, for the HP Designjet 510ps only

Front view of printer

Ink cartridge

Printhead

Power

Front panel

switch/indicator

Printer connections

Your printer can be connected directly to your

computer via the traditional parallel interface or

through the Universal Serial Bus (USB) port.

Connection

For Local Area Network (LAN) connection your

printer can be fitted with an optional HP Jetdirect

Print Server Fast Ethernet 10/100 base TX network

interface card.

See the Assembly and Set-up Poster for information

on connecting your printer to a computer or network.

Power socket

Parallel port connection

USB connection

Paper and ink

Your printer can use a variety of papers. The recommended papers are designed for use with your printer and

your printer’s ink system to give you the best results.

This chapter contains the following topics:

•

Paper choice explains how to choose the correct paper type. Choosing the correct paper type for your needs

is an essential step in ensuring good print quality.

•

Roll paper details the procedures used for loading and unloading your roll paper.

Sheet paper details the procedures used for loading and unloading your sheet paper.

Ink system gives you an overview of the printer’s ink system, with some warnings and precautions for its

optimum use.

•

Ink cartridges details the procedures used for: obtaining information, interpreting errors, checking levels and

replacing ink cartridges.

Printheads details the procedures use d fo r: obtaining information, interpreting errors, replacing printheads

and aligning printheads.

Paper choice

•

Choosing paper

Your printer supports several types of paper. Choosing the best paper type for your needs is an essential

step in ensuring good print quality. These topics help you to select the best paper for your particular printing

task.

•

Paper types

Detailed information concerning the different types of paper available for your printer. This includes

information on: the types of paper supported, their physical characteristics, quality selection, handling and

how to obtain information.

•

Print times for a selected print quality

Typical printing times for color and black lines and images on different types of paper.

Printable area

The dimensions of the printable areas for all paper types.

Choosing paper

For best printing results, use only genuine Hewlett-Packard papers, whose reliability and performance have been

developed and thoroughly tested. All Hewlett-Packard printing components (printer, ink system and paper) have been

designed to work together to give trouble-free performance and optimal print quality. For detailed information on

Hewlett-Packard paper, see Paper types.

You should also take note of some important points about paper:

•

This printer supports many types of paper. However, the quality of some images may be reduced if you do not

use the correct paper for your application. For example, images with large regions of intense color, where

many ink drops are needed to fully saturate the color, will not print well on HP Bright White InkJet Paper. On

HP Coated paper, the same images might cause the paper to wrinkle and then come into contact with the

printheads, smearing your print and risking damage to the printhead. See Combinations of paper type and

print quality selection.

•

Whenever you load a roll or a sheet, the printer’s front-panel display prompts you to specify the paper type

you are loading. It is absolutely essential to specify this correctly for good print quality. The Physical

characteristics of paper types table gives you all the information you need. If paper is already loaded and you

are unsure which paper type was specified, go to the Paper Menu and press Enter; see Obtaining roll or sheet

paper information.

Make sure the appropriate print-quality setting (Best, Normal or Fast) is selected. You can set the print

quality either from your software or from the printer’s front panel (software driver settings override any print-

quality settings made on the front panel). The combination of paper type and print-quality settings tells the

printer how to place the ink on the paper—for example, the ink density, dithering method, and number of

passes of the printheads. For more details, see Combinations of paper type and print quality selection.

Included with this printer is the Hewlett-Packard Printing Materials catalog which gives ordering details for

Hewlett-Packard paper supplies. To get the latest version of this document, contact your local Hewlett-

Packard Sales and Support office.

Paper types

The following topics address the various types of paper available, their particular use and how to obtain

information about them.

•

Physical characteristics of paper types

Details the physical characteristics of each of the supported paper types.

Combinations of paper type and print quality selection

Gives guidelines for selecting the correct Print Quality selection for the type of paper you are using.

Handling your paper

Explains the precautions to take when handling paper.

Obtaining roll or sheet paper information

Physical characteristics of paper types

The following table lists the physical characteristics and selection numbers of supported HP Premium Printing

Material. Always print on the image side with the special coating; the image side faces outwards on roll products

from Hewlett-Packard. There are frequent changes to the list of supported papers; you can find the updated list at

http://www.hp.com/go/graphic-arts/.

Key to availability:

•

(a) indicates papers available in Asia, excluding Japan.

(e) indicates papers available in Europe, the Middle East and Africa.

(j) indicates papers available in Japan.

(l) indicates papers available in Latin America.

(n) indicates papers available in North America.

(*) indicates that the paper is supported for line drawings only.

If the part number is not followed by parentheses, the paper is available in all regions.

Physical paper characteristics

18 in

458 mm

24 in

610 mm

36 in

914 mm

42 in

1067 mm

HP Bond and Coated Paper

Front panel name

HP Heavyweight Coated Paper

Heavy Coated Paper

C6029C (aejn) C6030C

Q1412A (aejn) Q1413A

C6569C

35 lb. (131 g/m²) – 100 ft (30.5 m)

HP Universal Heavyweight Coated Paper

32 lb. (120 g/m²) – 100 ft (30.5 m)

HP Coated Paper

Heavy Coated Paper

Coated Paper

Q1414A (aejn)

C6567B

C6019B

C6020B

26 lb. (90 g/m²) – 150 ft (45.7 m)

HP Inkjet Coated Paper

Coated Paper

Q7897A (ejn)

26 lb. (90 g/m²) – 150 ft (45.7 m) roll / 100 sheets

HP Universal Coated Paper

Coated Paper

Q1404A (aejn) Q1405A (aejn) Q1406A

26 lb. (95 g/m²) – 150 ft (45.7 m)

HP Bright White Inkjet Paper

Bright White Inkjet Paper

C1860A (ln)

C1861A (ln)

24 lb. (90 g/m²) – 150 ft (45.7 m)

C6035A (aej)

C6036A (aej)

HP Universal Bond Paper

Plain Paper

Q1396A

Q1397A

Q1398A

21 lb. (80 g/m²) – 150 ft (45.7 m)

HP Fluorescent Yellow Coloured Paper

100 g/m² – 150 ft (45.7 m)

Coated Paper

Q1757A (e)

Q1760A (en)

HP Yellow Coloured Paper

92 g/m² – 150 ft (45.7 m)

18 in

458 mm

24 in

610 mm

36 in

914 mm

42 in

1067 mm

HP Technical Paper

Front panel name

HP Natural Tracing Paper

90 g/m² – 150 ft (45.7 m)

HP Translucent Bond Paper

67 g/m² – 150 ft (45.7 m)

HP Vellum Paper

Natural Tracing Paper

C3869A (*)

C3868A (*)

Translucent Bond

Vellum

C3860A (ajn*) C3859A (ln*)

C3862 (n)

C3861A (ln)

75 g/m² – 150 ft (45.7 m)

18 in

458 mm

24 in

610 mm

36 in

914 mm

42 in

1067 mm

HP Film (Technical and Graphic)

Front panel name

HP Clear Film

Clear Film

C3876A (aejn) C3875A

51642A (aejn) 51642B

174 g/m² – 75 ft (22.9 m)

HP Matte Film

Matte Film

160 g/m² – 125 ft (38.1 m)

HP White Matte Polyester Film

167 g/m² – 50 ft (15.2 m)

Q1736A (aen)

18 in

458 mm

24 in

610 mm

36 in

914 mm

42 in

1067 mm

HP Photographic Paper

Front panel name

HP High-gloss CP Photo Paper

179 g/m² – 100 ft (30.5 m)

High-Gloss Photo

C6025A (ln)

C6033A (aj)

C6026A (ln)

C6034A (aej)

C6024A (ln)

C6032A (aej)

Q6575A

C6565A (ln)

C6573A (e)

HP Semi-gloss CP Photo Paper

179 g/m² – 100 ft (30.5 m)

High-Gloss Photo

HP Universal Instant-dry Gloss Photo Paper

190 g/m² – 100 ft (30.5 m)

Q6574A

Q6579A

Q6576A

Q6581A

HP Universal Instant-dry Semi-gloss Photo Paper

190 g/m² – 100 ft (30.5 m)

Q6580A

HP Universal High-gloss Photo Paper

190 g/m² – 100 ft (30.5 m)

High-Gloss Photo

Q1426A (aejn) Q1427A (aejn)

C3860A (ajn*) C3859A (ln*)

HP Universal Semi-gloss Photo Paper

190 g/m² – 100 ft (30.5 m)

18 in

458 mm

24 in

610 mm

36 in

914 mm

42 in

1067 mm

HP Proofing Paper

Front panel name

HP Professional Semi-gloss Contract Proofing

Paper

High-Gloss Photo

Q8049A (en)

Q7971A (en)

Q8909A (en)

Q8910A (en)

235 g/m² – 100 ft (30.5 m) / 13 × 19 in, 50 sheets

HP Matte Proofing Paper

Heavy Coated Paper

High-Gloss Photo

Q7896A (ejn)

CG462A (e)

Q1968A (aejn)

CG463A (e)

146 g/m² – 100 ft (30.5 m) / 100 sheets

HP Premium Semi-gloss Proofing Paper

240 g/m² – 100 ft (30.5 m) / 13 × 19 in, 50 sheets

CG490A (e)

18 in

458 mm

24 in

610 mm

36 in

914 mm

42 in

1067 mm

HP Self-adhesive Material

Front panel name

HP Two-view Cling Film

Clear Film

Q1914A (aen) Q1915A (aen)

Q1733A (ejn)

240 g/m² – 75 ft (22.9 m)

HP Self-adhesive Indoor Paper

170 g/m² – 75 ft (22.9 m)

Heavy Coated Paper

Matte Film

HP Matte Adhesive-back Polypropylene

225 g/m² – 100 ft (30.5 m)

HP Colorfast Adhesive Vinyl

328 g/m² – 40 ft (12.2 m)

Q1908A (aen)

Matte Film

C6775A

18 in

458 mm

24 in

610 mm

36 in

914 mm

42 in

1067 mm

HP Banner and Sign Material

Front panel name

HP Durable Display Film

205 g/m² – 50 ft (15.2 m)

HP Instant-dry Gloss Indoor Banner

195 g/m² – 50 ft (15.2 m)

HP Opaque Scrim

Matte Film

Q6620A (en)

Q5482A

Matte Film

Q5483A

Q8675A

Q1898B (aen) Q1899B (aen)

460 g/m² – 50 ft (15.2 m)

HP Matte Polypropylene

130 g/m² – 75 ft (22.9 m)

HP Banners with Tyvek®

140 g/m² – 50 ft (15.2 m)

HP Outdoor Paper

Matte Film

Q1903A (aen) Q1904A (aen)

C6798A (ajn)

Heavy Coated Paper

Q1730A (en)

145 g/m² – 100 ft (30.5 m)

HP Blue Back Outdoor Billboard Paper

140 g/m² – 100 ft (30.5 m)

C7949A (en)

18 in

458 mm

24 in

610 mm

36 in

914 mm

42 in

1067 mm

HP Fine Art Printing Material

Front panel name

HP Canvas Paper

Canvas

Q1724A (aen)

180 g/m² – 35 ft (10.7 m)

A2: 16.54 in A1: 23.39 in A0: 33.11 in

Metric sizes

Front panel name

420 mm

594 mm

841 mm

HP Natural Tracing Paper

90 g/m² – 150 ft (45.7 m)

HP Coated Paper

Natural Tracing Paper

Q1440A (j)

Q1439A (j)

Q1438A (j)

Coated Paper

Q1443A (j)

Q1442A (ej)

Q1445A (ej)

Q8003A (aj)

Q6596A (e)

Q1441A (ej)

Q1444A (ej)

26 lb. (90 g/m²) – 150 ft (45.7 m)

HP Bright White Inkjet Paper

24 lb. (90 g/m²) – 150 ft (45.7 m)

HP Universal Bond Paper

21 lb. (80 g/m²) – 150 ft (45.7 m)

HP Yellow Coloured Paper

92 g/m² – 295.3 ft (90 m)

Bright White Inkjet Paper Q1446A (j)

Plain Paper

Coated Paper

Additional information about paper types

The following HP Premium Printing Material can be used to perform the printhead alignment, see Printhead

alignment.

•

HP Bright White Inkjet Paper (Bond)

HP Coated Paper

HP Heavyweight Coated Paper

HP High-Gloss Photo Paper

HP Satin Poster Paper

You can also use Plain Paper in addition to the above.

To order any of the HP Premium Printing Material, see the pamphlet Hewlett-Packard Printing Materials.

From time to time, new paper types may become available. For up-to-date information, please contact your

Hewlett-Packard dealer, local Hewlett-Packard Sales and Support Office or the Designjet Online Web site.

Combinations of paper type and print quality selection

Use the following tables, given by application, to guide you when choosing your paper and selecting the print

quality setting (Fast, Normal, Best).

•

CAD drawings—mono

CAD drawings and GIS—color (lines and low density)

CAD rendering, GIS and images—color and CAD (high ink density).

As a general guide:

•

Fast is best for draft copies of your prints at maximum throughput.

Normal is optimized so that you get the best line quality with the fastest throughput.

Best is for when you want to get the best quality for images and renderings.

CAD drawings—mono

The following table lists the recommended print quality settings for specific usage with typical paper.

Supported paper types—mono

Usage

Drafts

Typical paper selection

Recommended print quality setting

Plain Paper

Fast or normal

Bright Inkjet Paper

Natural Tracing Paper

Translucent Bond

Final versions Plain Paper

Bright Inkjet Paper

Normal or Best

Natural Tracing Paper

Translucent Bond

Coated Paper

Heavy Coated Paper

Matte Film

Clear Film

Archives

Matte Film

Clear Film

Best

Transparencies Clear Film

Normal or Best

CAD rendering, GIS and images—color and CAD (high ink density)

The following table lists the recommended print quality settings for specific usage with typical paper.

Supported paper types—color and CAD

Usage

Typical paper selection

Recommended print quality setting

Matte Paper

Glossy

Heavy Coated Paper

Normal or Best

Best

High Gloss Photo Paper

Transparencies Clear Film

Handling your paper

Take the following precautions when handling paper:

•

Handle film and glossy paper by the edges or wear cotton gloves. Skin oils can interact with the ink and cause

it to smear.

•

Although the ink systems supplied with this printer have good light fastness, colors will eventually fade or

change if exposed to sunlight over a long period of time.

•

Rewrap partially used rolls if they are not being used, and do not stack rolls.

Always keep unused rolls in their plastic wrappings to prevent discoloration.

Obtaining roll or sheet paper information

If roll or sheet paper is loaded, the type of paper is displayed when you select the Paper menu on the front panel.

Bright White Inkjet Paper

Plain Paper

Vellum

Natural Tracing Paper

Translucent Bond

Clear Film

Matte Film

Coated Paper

Heavy Coated Paper

High-Gloss Photo

Canvas

Roll or Sheet

Poster Paper

If there is no paper loaded, the front-panel display shows the following message and you will need to load roll or

sheet paper.

Print times for a selected print quality

The following table lists some typical printing times for D/A1 size paper.

Typical printing times

Time (in seconds)

Color lines

on Coated

Paper

Images

on Coated

Paper

Images

on Glossy

Paper

Print quality

Mono lines

on Bond

Fast

234

550

940

480

690

990

Normal

Best

216

360

216

285

Printable area

The following topics detail the printable areas for each of the different paper size systems:

•

ANSI paper

The American National Standards Institute imperial paper sizing system.

Architectural paper

The Architectural paper sizing system.

ISO paper

The International Standards Organization metric paper sizing system, which is the size system commonly

used in Europe.

ANSI paper

The following table lists the printable area for the ANSI paper size system. The left and right margins are 0.2 in

(5 mm) and the leading and trailing edge margins are 0.7 in (17 mm).

Where: Printable area = Paper Size – Margins

Printable areas for ANSI paper

Printable area (width × height) by image orientation

Orientationof

Inches

Millimeters

Paper

size

paper in

printer

Landscape

Portrait

Landscape

Portrait

Width Height Width Height Width Height Width Height

Portrait

9.7

7.2

8.1

9.7

7.2

245

182

398

245

525

398

830

525

206

269

422

549

854

206

269

422

549

854

245

182

398

245

525

398

830

525

1084

Landscape

Portrait

10.6

16.6

21.6

33.6

10.6

16.6

21.6

33.6

15.7

9.7

15.7

9.7

Landscape

Portrait

20.7

15.7

32.7

20.7

15.7

32.7

20.7

42.7

Landscape

Portrait

Landscape

Portrait

N/A

Landscape

32.7

43.6

N/A

830

1108

N/A

Indicates this printable area is available only if you are using the A0+/E+ size format

printer

Architectural paper

The following table lists the printable area for the Architectural paper size system.

The left and right margins are 0.2 in (5 mm) and the leading and trailing edge margins are 0.7 in (17 mm).

Where: Printable area = Paper Size – Margins .

Printable areas for Architectural paper

Printable area (width × height) by image orientation

Orientationof

Inches

Millimeters

Paper

size

paper in

printer

Landscape

Portrait

Landscape

Portrait

Width Height Width Height Width Height Width Height

Portrait

22.7

16.7

34.7

22.7

40.7

28.7

17.6

23.6

35.6

29.6

41.6

17.6

23.6

35.6

29.6

41.6

35.6

22.7

16.7

34.7

22.7

40.7

28.7

46.7

576

423

880

576

1033

728

447

600

904

752

1057

447

600

904

752

1057

904

576

423

Landscape

Portrait

880

Landscape

Portrait

576

1033

728

Landscape

Portrait

N/A

1185

Landscape

34.7

47.6

N/A

880

1209

N/A

Indicates this printable area is available only if you are using the A0+/E+ size format

printer

ISO paper

The following table lists the printable area for the ISO paper size system.

The left and right margins are 0.2 in (5 mm) and the leading and trailing edge margins are 0.7 in (17 mm).

Where: Printable area = Paper Size – Margins

Printable areas for ISO paper

Printable area (width × height) by image orientation

Orientationof

Inches

Millimeters

Paper

size

paper in

printer

Landscape

Portrait

Landscape

Portrait

Width Height Width Height Width Height Width Height

Portrait

10.4

6.9

7.9

10.4

6.9

263

176

386

263

560

386

806

560

200

287

410

584

830

200

287

410

584

830

263

176

386

263

560

386

806

560

1154

Landscape

Portrait

11.3

16.1

23.0

32.7

11.3

16.1

23.0

32.7

15.2

10.4

22.0

15.2

31.7

22.0

15.2

10.4

22.0

15.2

31.7

22.0

45.4

Landscape

Portrait

Landscape

Portrait

Landscape

Portrait

N/A

Indicates this printable area is available only if you are using the A0+/E+ size format

printer

Roll paper

The following procedures are described in detail, with animations where appropriate:

•

Installing a new roll on the printer

Loading roll paper

Unloading roll paper

Removing roll paper from the spindle

Cutter replacement

Installing a new roll on the printer

The graphical sequence shows how to install a new roll of paper on the printer.

CAUTION: Make sure the printer wheels are locked (the brake lever on each wheel is pressed Down) to

prevent the printer from moving.

If you are a regular user of different types of roll paper, you can change the paper quicker if you have more than

one spindle. This allows you to do the following:

1. Pre-load the different types of paper onto the spindles.

2. Remove and replace the spindle with the new type of paper.

NOTE:

Additional spindles are available from Hewlett-Packard as accessories.

Loading roll paper

The graphical sequence shows how to load a new roll of paper on the printer.

NOTE:

You must have installed a new roll of paper on the printer before you can load it.

The front-panel menu items are:

Then press:

Select (using the keys)

1. Paper

Enter

2. Load Roll

3. Select Roll Type

Unloading roll paper

The graphical sequence shows how to unload a roll of paper from the printer.

Removing roll paper from the printer

The graphical sequence shows how to remove a roll of paper from the printer.

NOTE:

You must have unloaded the roll of paper from the printer before you can remove it.

Removing roll paper from the spindle

The graphical sequence shows how to remove a roll of paper from the roll spindle.

NOTE:

You must have removed the roll of paper from the printer before you can remove it from the

spindle.

Cutter replacement

The graphical sequence shows the complete procedure for the replacement of the paper cutter in your printer.

Prerequisites

Before attempting to replace the cutter you must contact your local HP Customer Care center to:

•

Order the replacement cutter.

Receive instructions on how to access the front panel Service menu.

Important information

•

The cutter unit is attached to the printer by a black cutter holder that runs along the metal guide rail, and is

hooked onto the edge of the platen at the front of the printer.

•

The cutting wheel is inside the cutter unit.

Do not remove the cutter holder.

When inserting the new cutter, with the cutter holder raised to about 45 degrees, partially insert the cutter so it

rests in the cutter holder, but do NOT clip it in at this stage.

CAUTION: Be very careful when replacing the cutter because you can easily break the cutter holder if you

apply too much force.

Sheet paper

•

Which side up?

Explains how to identify which side of the sheet should be printed on.

Which edge first?

Explains which edge of the sheet should be loaded first (short edge or long edge).

Loading sheet paper

Details the sheet loading procedure.

Unloading sheet paper

Details the sheet unloading procedure.

Which side up?

The printer prints on the side of the paper that faces up. It may be important to load the sheet with the correct side

facing up. See the table below.

Print side for paper types

Paper type

Matte or glossy

HP Bright White Inkjet Paper (Bond)

HP Vellum

Both sides are the same. If sheet

is curled, load with curl down.

Natural Tracing Paper

Coated Paper

Load with the coated side up.

Heavy Coated Paper

Matte Film

Load with the matte side up.

Load with the glossy side up.

High-Gloss Photo

Clear Film

Translucent Bond

Both sides are the same. If sheet

is curled, load with curl down.

Canvas

Poster Paper

Plain Paper

Both sides are the same. If sheet

is curled, load with curl down.

Which edge first?

You can load sheet paper in either portrait or landscape orientation. Unless you are using the Rotate option,

always load the sheet in the same orientation as you have specified in your software.

Landscape (long edge first)

Portrait (short edge first)

Loading sheet paper

The graphical sequence shows how to load a new sheet of paper on the printer.

Important

•

If you have a roll of paper loaded on the printer you must first unload it from the printer.

Make sure the correct side of the sheet is facing up when you load it.

The front panel menu selections are:

Select (using the keys)

1. Paper

Then press:

Enter

2. Load sheet

3. Select Sheet Type

Unloading sheet paper

The graphical sequence shows how to unload a sheet of paper from the printer.

Important

•

To give the ink time to dry the printer holds the paper for some time.

Ink system

These topics cover the various elements of the ink system.

•

What are HP ink supplies?

Details the elements of the HP ink supplies.

Component identification

Shows you where to find the various elements of the ink system.

Ink supply guidelines

Explains how to obtain the best results from your ink system.

Precautions

Details the specific precautions you must take to avoid damaging the components of your ink system.

Color calibration

Explains how to calibrate the ink system for the type of paper loaded

Drying time

Explains drying time function and details how to use it to ensure you obtain the highest quality print under all

conditions.

What are HP ink supplies?

For each of the four ink colors used in the printer, there are two separate components, the printhead and the

ink cartridge. These components are called the HP ink supplies and are coded with a Hewlett-Packard selection

number to help you reorder the correct replacement. Your printer uses the following HP ink supplies:

•

Black ink cartridges are HP No 82 supplies.

Cyan, magenta and yellow cartridges are HP No 82 supplies. They are available in 28 and 69 ml sizes.

All printheads are HP No 11 supplies.

Ink cartridges

The Hewlett-Packard ink cartridges for your printer require no maintenance or cleaning. As long as each ink

cartridge is inserted correctly into its slot, the ink will flow to the printheads. Because the printheads control the

amount of ink transferred to the page, you will continue to see high-quality printing results, even when the ink

levels are getting low.

The front panel notifies you when an ink cartridge’s ink level is low. You can also check the ink levels of all the ink

cartridges to determine if an ink cartridge needs to be replaced, see Ink cartridge information.

If the ink cartridge is empty, the printer stops printing. See Ink cartridge replacement.

Printheads

The Hewlett-Packard printheads are extremely durable and do not need to be replaced every time an ink cartridge

is replaced. They are independent of the ink cartridges and will continue giving excellent print quality results even

if the ink cartridges are low in ink.

If you notice a decline in print quality such as lines or dots missing from text or graphics, see Stepped lines.

Component identification

The following illustration will help you identify the components of the HP ink supplies.

Printheads

Ink cartridges

The Hewlett-Packard selection number on the ink cartridges and printheads makes it easy for you to find the

correct HP ink supplies for your printer. Determine the color of the printhead or ink cartridge you need, then make

sure you purchase or order the correct Hewlett-Packard printhead or ink cartridge. Each ink cartridge and

printhead can be purchased separately from your usual Hewlett-Packard retailer. See Ordering accessories.

Ink supply guidelines

For optimum results from your printer and the ink system, always follow these guidelines when handling HP ink

supplies:

•

Always install the ink cartridges and printheads before the expiry date, which is on the packaging.

Install ink cartridges and printheads in their color-coded slots.

Follow the instructions on the front panel during installation.

Avoid unnecessary removal of the ink cartridges and printheads.

When turning off your printer, always use the power-off button on the front panel. The printheads are then

parked correctly, which prevents them from drying out.

•

The ink cartridges should never be removed while the printer is printing. They should be removed only when

the printer is ready for you to replace them. The front panel will guide you through the removal and installation

procedure. See When to Replace HP ink supplies.

CAUTION: When you first received your printer it was supplied with a set of four setup printheads installed

in the printhead carriage. These setup printheads are used for the priming of the tubes in the

modular ink delivery system. Do not remove the setup printheads from the carriage without

following the procedures in the Assembly and Set-up Poster.

Precautions

Handle HP ink supplies with care. In particular, the printhead, which is a high-precision device, must be handled

carefully.

CAUTION: Do not touch, wipe or attempt to clean the printhead nozzles. This can damage the printhead.

•

Do not put the printhead down on the nozzles.

Do not be rough when handling the printheads.

Always set them down gently.

•

Do not drop the printheads. Proper handling will

assure optimum performance throughout the

printhead life.

Do not touch the end of the ink cartridge that is

inserted into the printer as there may be a small

amount of ink on the connection.

Avoid storing partly used ink cartridges on their

ends.

Color calibration

You can calibrate the ink system for the specific paper loaded in your printer. Doing this ensures the printed

output matches the colors of the original image as closely as possible. The printer stores the calibration data for

each type of paper you have calibrated it for since it was powered up. Once the printer has been powered down,

the next time you use it only the last calibration made will be available and it will print using these calibration data.

To color-calibrate your printer, first make sure you have the correct type of paper loaded and then make the

following front-panel selections:

Then press:

Select (using the keys)

1. Ink

Enter

2. Color calibration

3. Calibrate Paper

The printer prints a calibration pattern and scans it to create the calibration data for the type of paper loaded.

If you want to check the color-calibration status of your printer, make the following front-panel selections:

Then press:

Select (using the keys)

1. Ink

Enter

2. Color calibration

3. Status

The front panel display shows what types of paper the ink system is currently calibrated for.

To remove all the calibrations and reset the printer to its factory values choose

Color calibration > Reset from the Ink menu.

Drying time

The following topics detail the drying time function and how to use it to ensure you obtain the highest quality print

under all conditions.

•

Drying time settings

Describes how to set the required drying times from the front panel.

Typical drying times

Lists typical drying times for Hewlett-Packard tested paper at approximately 25°C with 50% relative humidity.

Drying procedure

Details how the drying procedure operates.

Drying time settings

With some paper types and environmental conditions the ink needs time to dry before the paper is unloaded. The

printer has three settings which you can choose through the front panel. See Navigation example for more help.

Manual: The printer holds in place paper which has a specific drying time, and displays a “drying time to go”

countdown on the front panel. You can change this time from one minute to 99 minutes in one minute increments.

Automatic: The printer automatically determines the appropriate drying time, based on the type of paper you

have selected and the current temperature. If there is any drying time the printer displays a “drying time to go”

countdown on the front panel.

None: With this setting, when the printer has finished printing an image, the paper will fall into the paper bin under

the printer.

CAUTION: Changing the drying time to speed up the printer could result in damage to your printed image

or reduce the quality of your print.

Typical drying times

The following table shows the typical drying times for Hewlett-Packard tested paper at approximately 25°C with

50% relative humidity.

Drying times by paper type

Drying time (seconds)

Hewlett-Packard tested paper

type

Fast

Normal

Best

HP Bright White Inkjet Paper (Bond)

HP Vellum

120

180

HP Natural Tracing Paper

HP Coated Paper

HP Heavyweight Coated Paper

HP Matte Film

120

180

HP High-Gloss Photo Paper

HP Semi-Gloss Photo Paper

HP Paper-Based Semi-Gloss

HP Clear Film

120

6000

HP Translucent Bond

HP Studio Canvas

180

HP Satin Poster Paper

HP Banners with Tyvek®

HP Colorfast Adhesive Vinyl

Drying procedure

The drying procedure operates as follows:

1. The printed image emerges from beneath the printer window and a vacuum holds it on the platen of the

printer.

2. The front panel displays:

The countdown

timer indicates

how much

drying time

remains

3. You can press the Cancel or the Form Feed & Cut key to cancel the drying time and release the paper.

4. After the drying time has elapsed:

•

For roll paper the printer cuts the paper and turns off the vacuum so the printed image can drop into the printer bin.

For sheet paper the vacuum is turned off and the printed image drops into the printer bin.

Ink cartridges

•

Ink cartridge errors

Details the error messages that could be displayed on the front panel for the ink cartridges.

Ink cartridge levels

Details the information about levels that can be displayed on the front panel for the ink cartridges.

Ink cartridge information

Shows you how to display the current status of the ink cartridges on the front-panel display.

Ink cartridge replacement

Details the ink cartridge replacement procedure.

Ink cartridge errors

The front panel can display the following error messages for the ink cartridges:

Cartridge

missing

Cartridge

nearly

reached

end of life

Faulty

cartridge

Cartridge

empty

The printer will also display the Ink cartridge levels.

Ink cartridge levels

The front panel will tell you when your ink supply is low, very low or empty. This means that you know the current

status of your HP ink supplies at all times.

Cartridges

Low ink

full

warning

Cartridge

empty

NOTE:

Depending on type of print jobs, a cartridge with a low ink warning may in fact last quite a long

time (for example, with line drawings).

The ink cartridge level information can also be selected with

Ink menu > Information > Ink Cartridges > Ink Levels if it is not automatically shown in the Ink

menu.

Ink cartridge information

Use the following procedure to display the ink cartridge information screen on the front panel.

The front-panel menu items are:

Then press:

Select (using the keys)

1. Ink

Enter

2. Information

3. Ink Cartridges

4. Cyan, Magenta, Yellow or Black Enter

Ink cartridge

The front panel displays the following information for the selected ink cartridge:

•

Color: Cyan, Magenta, Yellow or Black

Model: Hewlett-Packard No 82

Status: inserted, low on ink, out of ink, missing, expired and faulty

Expiration date

Serial number

Ink level: in cc and % used

Ink cartridge replacement

The graphical sequence shows how to replace an ink cartridge.

WARNING: Make sure the printer wheels are locked (the brake lever is pressed down) to prevent the printer

from moving.

CAUTION: Remove an ink cartridge only if you are replacing it.

CAUTION: Do not replace cartridges while the printer is printing because doing this will cancel the current

print job.

You need to change cartridges either if prompted to do so on the front panel because the printer has detected a

cartridge is out of ink, or if the cartridge is low and you want to replace it before it runs out.

Printheads

•

Printhead errors

Details the different error messages that could be displayed on the front panel for the printheads.

Printhead information

Shows you how to display the current status of the printheads on the front panel display.

Printhead replacement

Details the printhead replacement procedure.

Printhead alignment

Details the printhead alignment procedure.

Printhead errors

The front panel can display the following error messages for the printheads:

Printhead

missing

Printhead

worn out

Faulty

printhead

Unknown

error

NOTE:

An unknown error is displayed when one of the printheads is causing a problem but the system

cannot detect which one it is. Refer to Unknown printhead error to solve this problem.

Printhead information

Use the following procedure to display the printheads information screen on the front panel.

The front panel menu selections are:

Then press:

Select (using the keys)

1. Ink

Enter

2. Information

3. Printhead

4. Cyan, Magenta, Yellow or Black Enter

printhead

The front panel displays the following information for the selected printhead:

•

Color: Cyan, Magenta, Yellow or Black

Model: Hewlett-Packard No 11 and Warranty (In warranty or Out of warranty)

Status: inserted, missing, faulty worn-out and unknown.

If there is a problem the system displays an action: missing -> insert, unknown -> troubleshoot,

faulty, worn out -> replace.

•

Expiration date

Serial number

Ink used: in cc and % used

Paper jams

If the printheads are aligned and color-calibrated

Printhead replacement

The graphical sequence shows how to replace a printhead in the printer.

The front-panel menu selections are:

Then press:

Select (using the keys)

1. Ink

2. Replace Printheads

Enter

Once you have replaced the printhead, if you have paper loaded, the printer prompts you to start the Printhead

alignment procedure. If no paper is loaded the printer prompts you to load paper and then automatically starts the

alignment. The alignment takes several minutes to complete and the printer will then prompt you to run the Color

calibration procedure.

Printhead alignment

You should have one of the following types of paper loaded before attempting to align the printheads: HP Bright

White Inkjet Paper (Bond), HP Coated Paper, HP Heavyweight Coated Paper, HP High-Gloss Photo Paper, HP

Satin Poster Paper or Plain Paper. If you try to do this with any other type of paper loaded, the printer will prompt

you to load a different type of paper before letting you align the printheads.

From time to time you may be required to align the printheads to ensure maximum print quality. To select

Printhead Alignment manually, make sure you have the correct type of roll or sheet paper loaded.

There are two types of alignment: Standard which will take about 4½ minutes; and Special which takes about

11 minutes. Standard alignment is recommended for normal use and requires paper of at least A4/Letter-size,

loaded in landscape mode. Special alignment should be used to correct printhead to paper spacing variations

which would be shown by variations in vertical line quality, particularly in wide plots and fast print modes. Special

alignment requires paper of at least A3/B-size, loaded in landscape mode. Two separate prints are made.

Then use the following front panel menu selections to start the alignment:

Then press:

Select (using the keys)

1. Ink

Enter

2. Align Printheads

3. Standard (4.5 minutes)

Special (11 minutes)

Once you have made this selection the printer starts the alignment process, which then takes several minutes.

The printer will also automatically use the standard alignment process to align its printheads after Printhead

replacement. When the alignment procedure completes after a printhead replacement, the printer asks if you want

to run the Color calibration procedure.

Solutions

These topics guide you through the different procedures required to troubleshoot and find the solutions to various

problems you could encounter while using your printer.

This chapter contains the following topics:

•

Solving problems helps you to quickly troubleshoot your specific problem; it also contains instructions on

where you can get further information.

Print quality problems helps you to solve any print quality problems you may be experiencing. It takes you

through the troubleshooting procedure step by step.

Ink supply problems guides you when you have problems installing the consumable ink items: the ink

cartridges and printheads.

Paper problems contains information on what to do if you have image smears or marks on your paper, and

also what to do if you have a paper jam.

Image error contains information on what to do if the image that your printer printed is incorrect, or not what

you expected.

•

Other problems covers miscellaneous problems you could face.

Getting help explains what to do if you cannot solve a problem. It also provides full details of the steps to

take to contact the Hewlett-Packard Customer Care Center.

Solving problems

•

To find the meaning of front-panel messages, see Message descriptions.

•

If you know the problem is related to a certain task, first check the relevant section in this manual, for step-by-

step procedures. Use this manual’s index or table of contents to find the section. For example, if you are

having difficulty with page formatting, refer to Page format.

•

If the problem is directly related to the quality of your printed images, refer first to Print quality problems.

Refer to the appropriate topic:

– Ink supply problems

– Paper problems

– Communication problems

– Image error

– Other problems

•

If the problem could be related to your software driver, and you are using an HP driver, refer to the driver’s

troubleshooting documentation and the on-line hel p in your application software.

•

If the problem has no obvious cause, refer to Finding the source of your problem.

If you still cannot solve the problem, see Getting help.

Finding the source of your problem

1. Look at the front-panel display for messages. See Message descriptions for a full explanation of front-panel

messages.

2. Test the printer.

– Switch the printer off on the front of the printer. Make sure that the power cord is firmly inserted in the

printer and plugged in to an outlet that you know works.

– Switch the printer on and make sure the front-panel display shows the HP welcome screen followed by

Main Menu after a short initialization period.

3. Test your computer hardware and interface.

– Make sure that you have the correct interface cable between the computer and the printer and that it is

firmly connected to the correct ports (see the Assembly and Set-up Poster).

Print quality problems

Your printer provides a full troubleshooting utility to ensure you can always quickly overcome any image problems

you encounter. You should use this utility whenever you (and not the printer) perceive a problem with print quality.

Often what you believe to be a print quality problem is in fact caused by incorrect configuration of the printer for

the type of image you are trying to print. Always check Configuration correction as your first diagnostic task to find

the cause of your problem.

If a message, such as “PRINTHEADS not functional” appears on the front panel of your printer, follow the

instructions given for the particular message (see Message descriptions).

The types of problems you could possibly encounter are:

•

Stepped lines

Incomplete lines

Color accuracy

Horizontal banding

Color alignment

Whenever you see any of these problems, work through the Troubleshooting procedure replying to the questions

displayed on the front panel. This will lead you to correct remedial action required to solve your print quality

problem.

Configuration correction

Before attempting the print quality diagnostic procedures contained in this section, you should first check that the

printer is correctly configured to print what you want. Many problems concerned with print quality can be solved by

correcting the way the printer is configured.

1. To achieve the best performance from your printer, only use genuine HP accessories and supplies, whose

reliability and performance have been thoroughly tested to give trouble-free performance and best-quality

prints. For details of HP paper, see Paper types.

2. Make sure that the Type of paper selected in the front panel is the same type of paper loaded into the printer.

To check this go to the Roll or Sheet menu in the front panel and press Enter.

3. To ensure the maximum print quality use HP certified paper only. For details of HP paper see Physical

characteristics of paper types. You can also look at the Web page http://www.hp.com/go/graphic-arts/ for the

most up-to-date information.

4. Make sure that the Print quality (Fast, Normal, Best) used for your printer is correct. This is set in the Print

Setup dialog box of the printer driver or in the front panel from the Set-up menu. The printer driver setting

overrides the front panel setting.

5. Select Best print mode for maximum print quality.

6. For Non-HP drivers, set front panel paper settings to match the paper type loaded in the printer. The

documentation that came with your software should provide information about paper type/print quality

settings.

7. If your print quality problem is color accuracy related, go to Color accuracy for further configuration help.

Troubleshooting procedure

Working through the Troubleshooting procedure should always be your first action when you encounter print

quality problems. Refer to the Troubleshooting flowchart for a description of the sequence of processes used to

complete troubleshooting procedure.

It is important that the paper loaded for this procedure is exactly that used when you encountered print quality

problems, type (for example, glossy paper) and size. If you use a different kind of paper or a different size, you

stand less likelihood of resolving the problem.

Running the Troubleshooting Utility

1. From the main front-panel menu, select the Ink menu ( ) and press Enter.

2. Select Troubleshooting and press Enter.

3. The printer first checks to see whether the

printheads are aligned. Misalignment of the

printheads is a common cause of print quality

problems. If they are not aligned, you are prompted

to accept Printhead alignment. This procedure

requires a few centimeters of paper loaded and takes several minutes to perform.

NOTE:

Note that you do not have to interpret the patterns printed by the Printhead Alignment routine.

4. If the printheads do not seem to require alignment, the printer prints Diagnostic Print A. See Diagnostic Print

A interpretation for full details of how to use this diagnostic print.

Diagnostic Print A interpretation

Diagnostic Print A

Diagnostic Print A contains several blocks of color and a block of thin black

broken lines (the lines are actually very much closer than those represented

here).

1. Examine the broken lines in Diagnostic Print A carefully and indicate whether

there are problems with them. The sorts of problems to look for here are:

•

Jaggedness or serrations in the thin lines, like this:

; the thin lines should be straight,

though not necessarily perfectly aligned. The irregularities that are significant

extend along the whole of the length of the lines. Shorter irregularities,

arranged in columns, can be ignored at this stage.

Ignore this

black bar

2. Examine the blocks of color in Diagnostic Print A carefully and indicate whether

there are problems with them. The sorts of problems to look for here are:

•

White streaks or bands in the solid blocks.

3. If you indicate that there is a problem with the dashed lines in Diagnostic Print A,

you are prompted to use the Advance calibration routine; your printer will be at step 3 of the routine (if you don’t

want to continue with calibration, press the Cancel key).

4. If there are problems in the blocks of color in Diagnostic Print A, for example white streaks or bands, the printer will

try to clean the printheads that have the problem. A printhead can be cleaned up to three times this way; after that

it cannot be cleaned and you will be told; the Troubleshooting routine will finish. In that case we recommend that

you try to reprint your print, and then, if necessary, start the Troubleshooting routine again.

After cleaning the printheads, the printer reprints the blocks of color (but not the black lines) in Diagnostic Print A,

and asks you to examine it again (as in step 1).

5. If there are no problems the first time you print Diagnostic Print A, the printer prints Diagnostic Print B. See

Diagnostic Print B interpretation for full details of how to use this diagnostic print.

Diagnostic Print B interpretation

1. For each color in the pattern in Diagnostic Print B, you are asked about the

quality—look for missing lines. If you answer that a color is defective, the

printer tries to clean that printhead.

Diagnostic Print B

If the printhead cleaning process completes, Diagnostic Print B is printed

again and you are asked the same questions again.

Ignore these

solid bars

2. Afterwards, if problems with images remain, use the Troubleshooting

procedure again.

If none of the patterns or blocks in the two Diagnostic Prints shows any problem, it could be that your print

quality problem is caused by a wrong setting in your software, or perhaps the job should have been printed with

the Print quality set to Best instead of Normal or Draft.

If the Troubleshooting routine didn’t indicate that printhead alignment was necessary, you can select Align

printheads in the Ink menu to try to solve any further print quality problems.

Troubleshooting flowchart

The following diagram shows the flow of the troubleshooting procedure.

Printer recommends

Printhead alignment

(Standard or Special)

Printer checks

whether Printhead

Alignment is required

Yes

Start

Printer prints

Diagnostic Print A

including black lines

Diagnostic Print A

without black lines

Printheads need

cleaning. If possible

printer tries to clean

printheads

Printer asks questions

about Diagnostic

Print A

Wrong paper advance.

Printer recommends

Advance calibration

Printheads are OK

after first printing of

Diagnostic Print A

Yes

Indicates that

troubleshooting has

completed but further

procedures are required

to solve the problem

If printheads have

been cleaned three

time Troubleshooting

finishes

Printer prints

Diagnostic Print B

without black lines

Indicates that

troubleshooting has

completed successfully

and there no problems

Printer asks if Cyan,

Magenta, Yellow and

Black Patterns in

Diagnostic Print B are

If possible printer tries

to clean printheads

Yes

Troubleshooting

completed successfully

No problems detected

Advance calibration

It is important that the paper loaded for this calibration is exactly that used for normal printing, both in quality (for

example, glossy paper) and in width (for example, A0 or 36 in). Either roll or sheet paper can be used.

The routine prints a pattern and then cuts the roll (the cutter must be set to On—see Controlling the cutter) or

ejects the sheet; it requires paper that is at least 65 cm/25.5 in long and at least 50 cm/19.7 in wide. You must

then reload that piece of paper as a sheet, so that the printer can accurately measure the pattern, and make

whatever adjustments are appropriate to the amount it advances between printing swaths of data. (See Loading

sheet paper)

The pattern printed is solely for the use of the printer; you are not expected to relate any of its characteristics to the

quality of your images.

1. From the main front-panel menu, with the correct paper loaded, select the Paper menu ( ) and press Enter.

2. Select Advance calibration and press Enter.

3. Select Create pattern and press Enter.

The printer prints its calibration pattern (as represented here) and

cuts or ejects the paper.

4. Load the sheet printed side up with the dotted line at the top (that is,

rotated 90º).

5. Now select Measure pattern and press Enter.

The printer reads the calibration pattern and makes the appropriate

internal adjustments.

These Advance calibration values are used whenever you print on the

same type of paper until you have used the Advance calibration twice

more with different types of paper.

Direction of paper when

loading (measuring pattern)

Advance calibration values

The printer stores the advance calibration values of the last two

different types of paper used for the calibration. When you print, the

printer tries to match the paper you have selected to the stored

values. If there is a match the printer applies the stored Advance

calibration values.

If the type of paper you are using has not been used for either of the

last two Advance calibrations, the printer uses a set of default values

for your paper.

The Restore factory option of the Advance calibration menu erases any stored advance calibration values from

the printer memory. This means that until you run the advance calibration again the printer will use the factory

default values for all types of paper.

Stepped lines

When you look at the image you have printed there are ‘stepped lines’ in the borders of arrows and diagonal

lines. The lines should be straight with no stepping.

The following is an example of what you might see if you have problems with stepped lines.

To solve this problem:

1. Increase the dpi setting by changing the print quality to Best in the front panel and driver software.

2. The problems may be inherent in the image you are trying to print. Try to improve the image with the

application that generated the file.

Incomplete lines

When you look at the image you have printed there are:

•

Missing or faint lines.

Printed characters with missing parts.

The following is an example of what you might see if you have problems with incomplete lines.

TEST

Missing parts of text; this

should say TEST

See the Troubleshooting procedure for instructions on how to solve this problem.

Color alignment

When you look at the image you have printed:

The colored lines are printed

double and they are the wrong

colors

Vertical lines are misaligned or

fuzzy (not smooth)

The borders of colored blocks

are overlapped and the

overlapping areas have

different colors in them.

See the Troubleshooting procedure for instructions on how to solve this problem.

Horizontal banding

When you look at the image you have printed there are light or dark lines on the image, these are particularly

highlighted in high density ink areas. This problem is known as banding.

IMPORTANT

Banding can occur to a certain degree in Fast and Normal mode when printing high

density prints. To obtain the best image always print in Best Mode.

The following is an example of what you might see if you have problems with banding.

Pojfdjop ernk aure

Expanding Possibilities

8 0

Ironk

Pojfdjop ernk aure

Pojfdjop ernk Chorme

Expanding Possibilities

8 0

kheuhg sfrfefg

8 0

Ink cartridge

See the Troubleshooting procedure for instructions on how to solve this problem.

Color accuracy

These are the areas you should review when troubleshooting a color accuracy problem:

Paper

Ensure that the paper loaded is genuine HP paper and that the correct paper type is selected on the front panel

and in the driver.

Other problems

•

Communication problems

Describes typical problems you could encounter with communications between your computer and the

printer.

•

Printer does not print

Details common causes for the printer failing to print.

Printer seems too slow

Lists the reasons why printing may slow down.

Communication problems

Symptoms are:

•

The front-panel display does not show Processing when you are sending a print to the printer.

Your computer displays an error message when you are trying to print.

Your computer or printer “hangs” (stays idle) while communication is taking place. However, note that large

prints can take a correspondingly long time to print.

•

Your printed output shows random or inexplicable errors (misplaced lines, partial graphics, etc.).

How to solve the problem:

•

Have you selected the correct printer in your software?

Does the printer work correctly when printing from other software?

If the printer is connected to a network, try using it when connected directly to your computer through parallel

or USB ports.

•

If your printer is connected to your computer through any other intermediate devices, such as switch boxes,

buffer boxes, cable adapters, cable converters, etc., try using it when connected directly to your computer.

Try another interface cable. For details of supported cables, see Connection specifications.

File size and memory

There is no direct relationship between file size on your computer and memory used in the printer to print that file.

In fact, because of file compression (and general complexity) it is often impossible to estimate how much memory

will be used. This means that some large prints will work fine, but some smaller prints may not.

To handle a job that will not print, you can select Send Job as a Bitmap in the driver’s Troubleshooting menu

(Services tab). This may slow down print speed. Alternatively, you can install extra memory on the HP-GL/2

Accessory Card in your printer, see Memory.

Printer does not print

•

You may have a power problem. If there is no activity at all from the printer, and the power on indicator in the

power switch on the front of the printer is off, check that the power cable is connected correctly and that there

is power available at the socket.

You may have a problem with your application driver. Is your software configured for this printer? For general

advice, see the Assembly and Set-up Poster. For advice specific to your software, see the documentation

supplied with the driver.

The file may be too large for the printer’s memory. This is the case if the front panel displays “Out of memory–

data was lost”. Look on your computer screen for any error message; some drivers allow you to choose a

different printing mode and try to send the file again. If necessary, select Send Job as a Bitmap in the driver’s

Troubleshooting menu (Services tab). This may slow down print speed. Alternatively, you can install extra

memory on the HP-GL/2 Accessory Card in your printer, see Memory.

•

If you continue to have problems, see Getting help.

Printer seems too slow

•

Did you specify Best print quality level on the front panel?

Best quality mode prints take longer to print.

•

Did you specify the right paper type when loading the paper? For details of front-panel paper types, see Paper

types. To find out the printer’s current paper type setting, see Obtaining roll or sheet paper information.

•

The printhead may need replacing; see Printhead replacement

Did you specify a Manual Dry Time in the front panel? Change the dry time to Automatic see Ink system.

Did you select Send Job as a Bitmap in the driver’s Troubleshooting menu (Services tab)? If so, try turning

that option off.

•

If the printer is in Fast mode and the file it is printing contains high-density inked areas, the printer may need

to slow down to compensate.

Getting help

•

HP Customer Care

Details about the HP Customer Care program.

What to do before you call

Information on what you should do before you contact your local HP Customer Care Center.

HP Designjet Online

How to get help and much more via the World Wide Web.

HP Customer Care

As your strategic support partner, we make it our business to help keep your business running smoothly. HP

Customer Care offers award-winning support to ensure you get the most from your HP Designjet.

The contact details for your local HP Customer Care Center are provided in the Hewlett-Packard Customer Care

booklet supplied with your printer.

HP Customer Care provides comprehensive, proven support expertise and leverages new technologies to give

customers unique end-to-end support. Services include setup and installation, troubleshooting tools, warranty

upgrades, repair and exchange services, phone and Web support, software updates, and self-maintenance

services.

To find out more about HP Customer Care, please visit us at: http://www.hp.com/go/support/.

What to do before you call

1. Review the troubleshooting suggestions in this section:

– In the relevant driver documentation supplied with this printer (for users sending PostScript files or those

using Microsoft Windows).

– If you have installed third party software drivers and RIPs refer to that user documentation.

2. If the problem appears to be related to your software application, first contact your software vendor.

3. If you still have difficulty, refer to the HP Support Services booklet shipped with this printer. This document

contains a comprehensive list of various support services available to help solve printer problems.

4. If you do call one of the Hewlett-Packard offices, please have the following information available to help us

answer your questions more quickly:

– The printer you are using (the product number and the serial number, found on the label at the back of the

printer).

– The computer you are using.

– Any special equipment or software you are using (for example, spoolers, networks, switch-boxes,

modems, or special software drivers).

– The cable you are using (by part number) and where you purchased it.

– The type of interface used on your printer (parallel, or network).

– The software name and version you are currently using.

– If the problem is a system error it will have a error number; record the error number and have it ready. See

Printer does not print.

HP Designjet Online

Direct access to HP and the information you want, when you need it. Register now!

http://www.hp.com/go/graphic-arts/

HP Designjet Online is a free, Web-based “user club” exclusive to HP Designjet users. Having registered, the

user has unrestricted access to a range of useful services, the emphasis being on “useful”, as this is definitely not

a sales-oriented site.

Communication from HP to users includes:

•

A quarterly newsletter focusing on usage tips, technical briefings and examples of HP Designjet applications

around the world

•

Full information on worldwide HP Customer Care contacts

An on-line HP Designjet Diagnosis troubleshooting tool

A calendar of HP Designjet-related events and programs

On-line access to training videos and selected user documents

Immediate information on new products

Communication from the users to HP includes:

•

Feedback on HP Designjet features

Automatic contact with HP Customer Care from the troubleshooting tool, for HP to follow up

The chance to ask technical questions on large-format printing to industry experts

And finally, communication from user to user includes the chance to win prizes by submitting HP Designjet

success stories, as well as a user-to-user discussion forum where users can share best practices and ask for

advice from their fellow professionals.

HP Designjet Online is available in English, German, French, Italian, Spanish and Portuguese.

Front panel

The printer’s front panel is a user-friendly interface that gives you access to a comprehensive set of printer

functions. There is also information on your ink consumable items which is continually updated.

•

The front panel

Menu structure

Navigating the menu system

Message descriptions

The front panel

The panel on the front of your printer is the principal way of changing the behavior of the printer, apart from any

software driven controls that may be provided through the application in use. The front panel of the printer

contains the following functional areas:

Action keys

Display screen

Navigation keys

Depending on your country and printer model, your front panel may include a localization label with text as shown

above or symbols on the keys. The position of the keys is the same in all cases.

Navigation keys

The display section of the front panel consists of an LCD display and the following five navigation keys, provided

to navigate through the menus displayed on the screen:

•

The Up

and

Down keys let you scroll through the various items in a menu list.

The Menu key takes you to the main screen. It cancels any choices that have not yet been selected by

pressing the Enter key.

•

The Back key takes you to the previous screen.

The Enter key selects the item in the menu list and makes it current. If there are sub-selections to be made,

this key takes you to them; otherwise it takes you back a screen.

Back

Down

Enter

Display screen

The display screen of the front panel shows the main menu (the words displayed may vary).

NOTE:

You can always reach the main menu by pressing the Menu key.

After a short time-out, the display will always revert to the main menu with the Job Management menu active.

Active menu

Paper menu icon

Ink menu icon

Job Management menu icon (active)

Setup menu icon

Information

message

The Navigation example is given from the Job Management menu.

Error

message

Action keys

The Cancel key cancels the current printer operation (printing or preparing for printing). It will also cancel the

current menu selection and return to the main menu if a menu option is highlighted.

The Form Feed and Cut key causes a sheet to be ejected or the roll to be advanced and cut.

Cancel

Form Feed

and Cut key

Menu structure

The front panel display area screen shows the four classes of menu options available represented with specific

icons. Click on the icon to display its menu structure.

•

Paper menu

Ink Menu

Job Management Menu

Set-up menu

Paper menu

Load/Unload Roll

Load/Unload Sheet

Select paper type

Cutter

Paper

Bright White Inkjet Paper

Plain Paper

On/off

Size

Vellum

Page Format

Automatic

Inked area

ANSI

Natural Tracing Paper

Translucent Bond

Clear film

Best ANSI A…E

Best ISO …A0

ISO

Matte film

JIS

Best JIS …B1

Coated Paper

Heavy Coated Paper

High-Gloss Photo

Poster Paper

ARCH

Best ARCH …E1

Over A2, Over A1

100cm ×140cm, …

Oversize

Extra

Rotate

0, 90, 180, 270

On/off

Canvas

Mirroring

Small margins

On/off

Advance Calibration

Create pattern

Measure pattern

Restore factory

Menu item depends on the

type of paper loaded

Items always shown

Shown only if paper is loaded

Ink menu

Ink

Information

Ink Cartridges

Printheads

Status

Ink Levels

Cyan Printhead

Cyan Ink Cartridge

Color calibration

Troubleshooting

Magenta Printhead

Magenta Ink Cartridge

Calibrate Paper

Yellow Printhead

Black Printhead

Yellow Ink Cartridge

Black Ink Cartridge

Reset

Align Printheads

Standard (4.5 min.)

Replace Printheads

Special (11 min.)

Replace Ink Cartridges

Color settings

Color/monochrome

RGB

Color

Native

Grayscale

True Black

sRGB

Rendering Intent

Perceptual

Saturation

Colorimetric

Drying time

Automatic

None

1, 2 … , 99 min.

Manual

Job Management menu

The HP-GL/2 Accessory Card provides a Reprint menu.

Set-up menu

Help

Print quality

Best

Normal

Fast

Advanced Options

Optimize for

Line drawings / text

Images

Default

Best Quality Settings

Fast Quality Settings

Maximum detail

Default

Model number, Serial number, Service ID,

Firmware rev, Accessory rev, Paper used,

Ink used (c, m, y, k), Scan axis usage,

Paper axis usage, Service station usage,

Spittoon usage, Pinch-lift usage, Cutter

usage, Ink usage.

Increased speed

View

Printer Information

HPGL/2 settings

Palette

Software, Factory, Palette A, B

Palette A, Palette B

Factory

Define Palette

Pen no. 0 … 15

Width

Color

0.13 … 12.0mm

0 … 256

Merge

On/Off

More menu options

Set-up menu (continued)

Previous menu options

I/O setup

Card ID

No I/O Cards present / Contents provided by card

No I/O Cards present

Card setup

Configuration

Reset Card

Advanced

I/O Timeout

30 sec, … , 30 min

Front Panel

Language

Buzzer

English, German, Spanish, French, Italian,

Japenese, Portuguese, Korean, Chinese,

Taiwanese, …

ON/OFF

Contrast

0%, 5%, … , 100%

0-1000m

Altitude

Log

1000m - 2000m

Printheads

>2000m

Errors

Service tools

Service tests

Service calibrations

Service utilities

Hidden items that can only be accessed

from the Set-up menu through a

certain combination of keys

Items always shown

Navigating the menu system

From the top level of the menu system, you can navigate through the menus using the display keys. Any menu

item followed by a greater-than symbol (>), indicates that a further level of menu items is available.

Press Menu to return to the top level

without changing any menu selections.

This will bring you to the four menu icons.

Press Back to return to the previous menu

level without changing any menu selections.

Press Enter to:

Press the Up

and Down

keys to scroll

•

Select a menu and move to the next menu level.

Change the value of the selected menu item.

up and down though the menus or menu

options.

See Navigation example for a brief overview of the menu system.

Navigation example

This section provides a typical example of how to navigate through the menus to configure a specific print option.

How to set the ink-drying time to two minutes

The front panel menu structure diagram for the Ink menu shows that the path to the Drying time option is:

Ink menu

→ Drying time

Use the following procedure to set the ink-drying time to two minutes.

Setting drying time navigation example

Key action

Display

Result

The Ink menu icon is

1. Use the Up

and

highlighted to allow you to

select the Ink menu options.

Down

keys to high-

light the Ink menu icon.

2. Press the Enter key to

enter the printer Ink

menu.

The display shows the Ink

menu to allow you to select

drying time.

Continued …

Setting drying time navigation example

Display

Key action

3. Use the Up and

Down keys to

Result

The display shows the Drying

time option highlighted.

highlight the Drying

time menu option.

4. Press the Enter key to

enter the Drying time

menu.

The display shows the Drying

time menu to allow you to

select the type of drying time

you require.

The display shows the

Manual option highlighted.

5. Use the Up

and

Down keys to

highlight the Manual

menu option.

6. Press the Enter key to

enter the Manual drying

time setting menu.

The display shows the

Manual drying time setting

menu to allow you to select

the drying time you require.

Previous …

Continued …

Setting drying time navigation example

Display

Key action

7. Press the Up

Result

The display shows the

Manual drying time setting

menu with two minutes

selected.

key

once to select two

minutes.

8. Press the Enter key to

set the drying time to two

minutes.

If the front-panel buzzer is set

ON, there will be a short

‘beep’ to confirm the change.

A tick mark (√) in the right side

of the field confirms the value.

9. Press the Top key to

return to the top level

menu.

The display shows the Ink

menu.

Previous …

Message descriptions

This is a list of the error messages in the front-panel display. If an action is needed, it is shown in italics in the

Explanation and action column. The messages are listed in alphabetical order. Other front-panel messages,

such as prompts, are included in the descriptions of the relevant procedures elsewhere in this document.

Front-panel messages

Message

Explanation and action

Alignment error due to

printheads.

Press ENTER to see faulty

printheads

The printer was aligning its printheads, but encountered an error

due to some printheads not printing properly. Alignment has

stopped.

Press the Enter key.

Alignment error

Press ENTER to continue

The printer was aligning its printheads, but encountered an error.

Alignment has stopped.

Press the Enter key.

Cartridges will expire in days:

One or more of the cartridges are about to expire. nn is the number

of days until expiry date of the cartridge that will expire first. The

cartridges that are about to expire are indicated below this message.

For an explanation of the replacement procedure, see Ink cartridge

replacement.

Color calibration error

Press ENTER to continue

The printer was performing a calibration of its color system, but

encountered an error.

Press the Enter key.

Front-panel messages

Explanation and action

Message

Error

The printer has detected that one or more of the printheads is

missing or has an error, as indicated by flashing crosses. The four

icons refer from left to right to the Cyan (•), Black (•), Magenta (•)

and Yellow (•) printheads.

Select Replace Printheads

For an explanation of the replacement procedure, see Printhead

replacement.

HP is not responsible for

damage from use of non-HP

ink.

The printer has determined that one or more of the ink cartridges is

not an HP product. Your product warranty applies only when you

use HP ink. Any damage caused to your printer resulting from the

use of non-HP ink cartridges is not the responsibility of Hewlett-

Packard.

Replace

Continue

If you want to replace the non-HP ink cartridges, select Replace and

press the Enter key. Otherwise, select Continue and press Enter to

continue.

HP is not responsible for

damage from use of non-HP

printheads.

The printer has determined that one or more of the printheads is not

an HP product. Your product warranty applies only when you use

HP printheads. Any damage caused to your printer resulting from

the use of non-HP printheads is not the responsibility of Hewlett-

Packard.

Replace

Continue

If you want to replace the non-HP printheads, select Replace and

press the Enter key. Otherwise, select Continue and press Enter to

continue.

Front-panel messages

Explanation and action

Message

Ink cartridge replacement

required

The printer has detected that one or more of the ink cartridges is

missing or has an error, as indicated by flashing crosses. The four

icons refer from left to right to the Cyan (•), Black (•), Magenta (•)

and Yellow (•) cartridges.

For an explanation of the icons and details of the replacement

procedure, see Ink cartridges.

INK CARTRIDGES need to be You have attempted to replace printheads, but the printer has

functional.

Replace before replacing

printheads

detected that there are ink cartridges that are wrong. The ink

cartridges must be replaced before the printheads can be replaced.

First replace the faulty, empty or missing ink cartridges and then

replace the printheads. See Ink cartridge replacement and

Printhead replacement.

Install missing cartridges and

replace empty cartridges

before replacing printheads

You are replacing printheads, but the printer has detected that some

cartridges are empty and some are missing. The empty cartridges

must be replaced and the missing ones inserted before the

printheads are replaced.

Follow the procedure for Ink cartridge replacement. Press the Enter or

Cancel key to continue.

Install missing cartridges

before replacing printheads

You are replacing printheads, but the printer has detected that one

or more cartridges are missing. The missing cartridges must be

installed before the printheads are replaced.

Follow the procedure for Printhead replacement. Press the Enter or

Cancel key to continue.

Front-panel messages

Explanation and action

Message

Open window and check

printhead cover is properly

closed

You have replaced one or more printheads and the printer’s check

has found that the printhead cover is not securely closed.

Open the window and check the printhead cover. The procedure is

described in the Printhead replacement procedure.

Note: This message may also appear following a paper jam, as the

printer cannot detect the exact reason for the problem. In this case

you may have to resort to powering off the printer or even removing

the power cable from the machine, in order to recover from the

problem. See Clearing a paper jam.

Open window and check

proper installation of setup

printheads

During system start-up, which occurs when you first install the

printer, you need to install the setup printheads. These special

printheads cannot be used for printing, but must be used when the

printer has been powered off. The printer has detected that the

setup printheads have not been installed correctly.

Open the window and follow subsequent instructions to reinstall or

relocate the setup printheads. Contact HP for advice if the setup

printheads are missing or cannot be installed correctly.

Option not available now

Out of paper

You have selected an option in the menu that is not available at the

moment. (The printer may be busy, out of ink, out of paper, etc.)

The printer ran out of paper while printing the calibration pattern.

Load a sheet or roll that is at least 65 cm (25 in) long and 50 cm

(20 in) wide.

Front-panel messages

Explanation and action

Message

Paper advance calibration is

recommended.

You are recommended to perform the Advance calibration routine,

to ensure the optimum print quality.

Press ENTER to calibrate

Press the Enter key to create the calibration pattern. See Advance

calibration.

Paper advance calibration is

recommended. Load paper

and select Paper advance

calibration.

You are recommended to perform the Advance calibration routine,

to ensure optimum print quality.

Load a sheet or roll of paper and then select Advance calibration

from the Paper menu. See Advance calibration.

Press ENTER to finish

Paper loaded with too much

skew

Press ENTER to retry

Press CANCEL to abort

During the loading of paper, the printer has detected that the paper

is skewed too much; that is, it has not been loaded straight enough.

(‘Skew’ is the angle between the actual paper edge and the correct

line.)

Either: Press the Enter key to restart the loading procedure;

Or: Press the Cancel key to cancel paper loading.

Paper mispositioned

The paper is not properly positioned in the printer. Either it is out of

the load line margins or it has moved too much from its previous

position.

Reload the paper following the normal procedure, to solve this

problem. See Loading roll paper and Loading sheet paper.

Paper not found

Press ENTER to retry

Press CANCEL to abort

During the loading of paper, the printer has detected that no paper

has been loaded.

Either: Press the Enter key to restart the loading procedure;

Or: Press the Cancel key to cancel paper loading.

Front-panel messages

Explanation and action

Message

Paper not present.

Load paper to print calibration

pattern

The paper axis calibration routine has been triggered without having

paper loaded.

Load paper; see Advance calibration for details of the routine.

Paper too big to scan the

pattern after printing it

During paper loading for the Calibration routine, the printer has

detected that it will not be able to load the paper when it will be

needed for scanning. The minimum size required for the print is

65 cm (25 in) long and 50 cm (20 in) wide.

Load a smaller sheet that satisfies this minimum requirement.

Paper too big

While loading paper into the printer (roll or sheet), the printer has

Press ENTER to retry

Press CANCEL to abort

found that it is either too wide or too long (sheet only) to be loaded

properly.

Press the Enter key to load smaller paper, or the Cancel key to stop

the load.

Paper too small for a

diagnostic print

The Troubleshooting utility has found that the single sheet loaded in

the printer is too small for a Diagnostic Print.

Load a roll of paper, or a sheet that is A3 size or larger.

Paper too small

to align printheads

Load bigger size to

align

The paper loaded is not big enough to contain the alignment pattern.

Unload the paper (select Unload roll or Unload sheet from the

Paper menu) and then load paper that is large enough—at least A4/

Letter-size in landscape mode for Standard alignment, or A3/B size

in landscape mode for Special alignment.

Press ENTER to continue

Front-panel messages

Explanation and action

Message

Paper too small to print the

pattern

The paper loaded is not big enough to contain the paper axis

calibration pattern.

Load a roll or sheet that is at least 65 cm (25 in) long and 50 cm

(20 in) wide.

Paper too small

Press ENTER to retry

Press CANCEL to abort

While loading paper into the printer (roll or sheet), the printer has

found that it is either too narrow or too short (sheet only) to be

loaded properly.

Press the Enter key to load larger paper, or the Cancel key to stop

the load process.

Paper type not valid

to align printheads

Change paper type to

align

You have requested the printer to align paper but it has detected

that the paper loaded is not the right type to use to align the

printheads. The paper loaded is not big enough to contain the

alignment pattern.

Press ENTER to continue

Unload the paper (select Unload roll or Unload sheet from the

Paper menu) and then load paper that is the right type for the

alignment. See Printhead alignment.

Pattern not found

Reload it again, please

The printer is trying to perform a scan of the calibration pattern, but

the pattern was not found.

Reload the sheet that was printed by the Create pattern part of the

calibration routine.

Front-panel messages

Explanation and action

Message

Possibly a paper jam

1. Open window

There may be paper jammed in the printer. (The printer has

detected that a motor is blocked and the likely cause is a paper jam;

however, it may be due to some other cause.)

Follow these steps to check the paper path, as described in Clearing

a paper jam. When the jammed paper has been cleared, you are

strongly recommended to align the printheads, as they are quite

likely to have become misaligned as a result of the paper jam.

2. Switch power off

3. Clear paper path

4. Switch power on

5. Align printheads

Printhead replacement not

available now. Cancel print

jobs before replacement

You have requested the printer to replace one or more printheads,

but the printer is busy printing a job and cannot honor the request

now.

Either: press the Cancel key to cancel the job that is currently

printing, and then again select Replace Printheads (from the Ink

system menu).

Or: wait until the job has finished printing (and there are no more

jobs in the print queue), and then again select Replace Printheads

(from the Ink system menu).

Printhead warning

Poor print quality

A problem has occurred with one or more printheads. The

printheads are still functional. The problem was detected either

during printhead alignment or during troubleshooting. If you have

completed the routine, the system was unable to clean the

printheads fully.

You should use the Troubleshooting procedure to correct any print

quality problems that may be apparent; alternatively, you should

replace the printheads (see Printhead replacement).

Front-panel messages

Explanation and action

Message

Printheads not aligned

Paper type not valid

to align printheads

You have replaced one or more printheads but the printer has

detected that you do not have the right type of paper loaded for the

alignment process.

Press ENTER to continue

Press the Enter key to load the correct type of paper, or the Cancel

key to stop the load process.

Printheads not aligned

Paper too small

to align printheads

You have replaced one or more printheads but the printer has

detected that you do not have wide enough paper loaded for the

alignment process.

Press ENTER to continue

Press the Enter key to load larger paper, or the Cancel key to stop

the load process.

PRINTHEADS not functional

Replace printheads

Cancel print

The printer is attempting to print a job, but finds that there is a

problem with the printheads. You may either replace the printheads

at this stage or cancel the print.

Select the required option and press the Enter key. If you decide to

replace them, you will be told which ones are failing or missing.

Printheads require alignment.

Load paper and select Align

printheads.

The printer has detected that the printheads need to be aligned.

Press the Enter key to continue. Load a sheet or roll of paper, and

select Align printheads from the Ink menu. See Printhead

alignment.

Press ENTER to finish

Printheads require alignment.

Press ENTER to align

The printer has detected that the printheads need to be aligned.

Press the Enter key to align them. See Printhead alignment.

Front-panel messages

Explanation and action

Message

Problem found during

calibration

A general problem was found during the Advance calibration

routine.

Respond to any other messages that appear on the front panel,

indicating ink or paper problems, and then retry the Advance

calibration routine.

Problems detected in INK

CARTRIDGES.

There is an error with the ink cartridges during the preparation of the

ink system.

Continue process and replace

them.

Press the Enter key and then follow the instructions to replace the

faulty ink cartridges.

Press ENTER to continue

Reload paper

There is an error in the paper, as shown in another message.

Use the normal procedure to reload the paper.

Replace empty cartridges

before replacing printheads

You have requested the printer to permit printhead replacement, but

the printer has detected that one or more cartridges are empty. The

empty cartridges must be replaced before the printheads are

replaced.

Press the Enter key and follow the procedure for replacing empty

cartridges, described in Ink cartridge replacement.

Right edge of roll too far from

load line

The paper is out of the load line margins—too far from the line

where it should be loaded.

Press ENTER to retry

Press CANCEL to abort

Either: Press the Enter key to restart the loading procedure;

Or: Press the Cancel key to cancel paper loading.

Front-panel messages

Explanation and action

Message

Right edge of sheet too far

from load line

Press ENTER to retry

Press CANCEL to abort

During the loading of a sheet of paper, the printer has detected that

the paper is too far to the left; it should be aligned close to the blue

line painted on the right side of the platen.

Either: Press the Enter key to restart the loading procedure;

Or: Press the Cancel key to cancel paper loading.

Roll edge not found

Please check roll edges are

non-clear

During the loading of a roll, the printer cannot detect the side edge

of the paper. A possible cause is that the paper is transparent

(clear); only opaque paper types are supported.

Press ENTER to retry

Press CANCEL to abort

Either: Press the Enter key to restart the loading procedure;

Or: Press the Cancel key to cancel paper loading.

Roll right edge too far from

load line

Press ENTER to retry

Press CANCEL to abort

During the loading of a roll of paper, the printer has detected that the

paper is too far to the left; it should be aligned with the blue line

painted on the right side of the platen.

Either: Press the Enter key to restart the loading procedure;

Or: Press the Cancel key to cancel paper loading.

Sheet edge not found

During the loading of a sheet, the printer cannot detect the side

Please check sheet edges are edge of the paper. A possible cause is that the paper is transparent

non-clear

(clear); only opaque paper types are supported.

Press ENTER to retry

Press CANCEL to abort

Either: Press the Enter key to restart the loading procedure;

Or: Press the Cancel key to cancel paper loading.

Sheet not loaded

Load sheet with printed

pattern

The printer is trying to perform a scan of the calibration pattern, but

no sheet was found.

Load the sheet that was printed by the Create pattern part of the

calibration routine.

Front-panel messages

Explanation and action

Message

Sheet too long

Please check it is not a roll

Press ENTER to retry

You have requested the printer to load a sheet of paper, but the

sheet appears to be too long.

Check that the paper is not a roll.

Press CANCEL to abort

Either: Press the Enter key to try to load the sheet again;

Or: Press the Cancel key to stop the process. If the paper is on a

roll, follow the instructions in Loading roll paper.

Troubleshooting finished

Resume normal printing

If problem persists select

Troubleshooting again

Press ENTER to continue

The printer has finished the Troubleshooting routine and will not at

this stage perform further cleaning on the printheads because this

could damage the other ones. However, according to the evaluation

you have given, the printheads require cleaning because there are

defects in the Diagnostic Print.

Press the Enter key. Then resume your normal printing activities. If

the problem recurs, try using the Troubleshooting routine again, or

select Replace Printheads from the front panel (in the Ink System

menu) to replace the printheads that are faulty.

Troubleshooting requires

paper for a diagnostic print.

The Troubleshooting utility has found that there is no paper loaded

in the printer.

Load a roll of paper.

Unable to initialize ink system. The system cannot successfully complete ink system start-up.

Call HP representative. Call HP for service.

Unable to prepare ink system. During ink system start-up, the purge of the ink system has failed

Open window to check

SETUP printheads

and the system is asking you if the preparation has completed.

Check the setup printheads and then follow the instructions in the

front panel and respond to further questions.

Front-panel messages

Explanation and action

Message

Unknown ink cartridges.

Press ENTER to continue.

The ink cartridges are not recognized by the printer as HP-

approved, and there is at least one that is new.

Press the Enter key.

Unknown paper format

Reload paper

The format (roll or sheet) of the paper loaded in the printer is

unknown.

Reload the paper following the normal procedure, to solve this

problem. See Loading roll paper or Loading sheet paper.

Unknown paper type

Select paper type

The type of the paper loaded in the printer is unknown to the printer.

Select a known paper type from the printer menu.

Unknown printheads.

Press ENTER to continue.

The printheads are not recognized by the printer as HP-approved,

although the printer can still use them.

Press the Enter key.

Front-panel messages (continued)

Explanation and Action

Message

Warning!

The color calibrations for the paper that is loaded have been lost.

Machine calibrations need to

be performed. Refer to guide

for instructions.

Follow the procedure described in Advance calibration.

Warning: color calibration not

done on this paper type

The printer has detected that this paper type has not been color-

calibrated, and the system is configured to do it.

To calibrate color for the current paper type, select Ink menu →

Color calibration → Calibrate paper.

Warning: printheads not

aligned

The printer has detected that the printheads have not been aligned

since the last replacement.

You should align the printheads by selecting Align printheads from

the Ink menu.

Printer options

The printer has many options that you can use to ensure that the image you print has the look and appearance

you want. You can select printer settings either from the front panel or from the printer driver. In most cases the

driver settings override the front panel settings.

This chapter contains the following topics:

•

Page format deals with the formatting of the image and how to use the settings to obtain the formatting that

you want. It also explains how to control the orientation of the image on the paper.

•

Setting page size from the front panel explains how to set the page size from the front panel.

Image appearance describes how to control the overall appearance of your prints.

Print management describes how to manage your printing efficiently.

Printer configuration details how to set specific configuration parameters of your printer.

Page format

•

Page description explains how to make sure the you obtain the prints from your printer in the format you

want.

•

Rotating an image details on how to rotate the image.

Printing a mirror image explains how to print a mirror image of your print.

Page description

This section explains how to make sure that the printer produces your print in the page format you want.

Leading edge

5 mm

(0.2 in)

Margins

17 mm

(0.7 in)

Page size

Direction of paper

leaving the printer

Printing area

17 mm

(0.7 in)

Inked area

5 mm

(0.2 in)

Trailing edge

Page size

Page size can be specified from the front panel or in the software, where it may be called “Page Size”, “Media

Size”, “Paper Size”, etc., and where the options include, for example, ISO A3, ANSI Letter, Custom. If your

software does not define the page size in the print file, the front-panel setting is used. Otherwise, the software

setting overrides the front-panel setting.

Margins

The margins are set to ensure the maximum printable area on your paper. The two side margins are 5.0 mm. The

margin settings for the leading and trailing edges are 17 mm.

However, if you are using roll paper and you select small margins, the margins are 5 mm on all four sides.

Printing area

The printing area is the page size minus the margins. For a table showing the printing areas for standard paper

sizes, see Printable area.

Inked area

inked area is the smallest rectangle that contains the entire image.

Rotating an image

These topics detail all aspects of job rotation:

•

Job rotation (HP-GL/2)

Page size and rotation

What is rotated?

Job rotation (HP-GL/2)

If the software in the driver does not specify the rotation setting, it can be specified in the front panel

(Paper > Page Format > Rotate).

Page size and rotation

Note that, when you rotate a job, the page size is enlarged to avoid clipping, because the trailing and leading

margins are not the same size as the side margins.

What is rotated?

With roll paper, both the image and the page orientation are rotated.

0º

90º

Notice that the narrow margins are always at the left and right sides, regardless of the orientation. The page size

is adjusted to maintain the printing area, preventing clipping.

With sheet paper, the image is rotated, but the page orientation specified in your software is retained. (You should

always load sheet paper in the orientation you have specified in the software.)

90º

0º

Printing a mirror image

If you are using clear imaging paper, sometimes called ‘backlit’, you may want to print a mirror image of your print,

so that when the paper is lit from behind it is in the correct orientation. This can be done from the front panel,

without changing the image in your software.

Mirror Off

Mirror On

Setting page size from the front panel

•

Adjusting the page size from the front panel

Details how and why you would adjust the page size from the front panel.

Page size

Describes the various methods of controlling the page size.

Page size and clipped images

Explains what happens if you choose a larger page size than the current paper loaded in your printer.

Adjusting the page size from the front panel

You do not normally need to adjust the page size through the front panel, because the page size you have

selected in your HP driver overrides the page size selected in the printer. However, some of the circumstances in

which you may want to change the default setting are:

•

When you want to save paper by printing only the inked area of your print, plus the margins. In this case set

Page Format > Size > Inked area.

Depending on the driver you are using, you may not need to change the page size in the front panel. The default

Size setting (Software) in the Page Format menu causes the printer to look for the page size information in the print

file: if it is there, the printer uses it.

However, some of the circumstances in which you may want to change the default setting are:

•

If you want to print the inked area only, but the driver you are using does not specify “Inked area”.

In this case, set the Size setting in the Page Format menu to Inked area.

If you can select Inked area from your driver, any selection you have made in the front-panel menu will be

overridden by the settings in the driver.

•

When the prints you are creating need to be of a specific standard (for example, ISO or ANSI), but the actual

size within that standard is not important. For example, your page size may need to conform to a standard

ISO page size, but it does not matter whether the final page size is ISO A4 or ISO A3.

In this case, set Page Format > Size to ISO > Best... or ANSI > Best... etc. The printer uses the smallest standard

size into which the inked area will fit.

Page size

The Page Size option lets you select the page size of your print. The options are described in the following table. If

you need to adjust the page size from the front panel, do so before sending the file from your computer. The

printer determines the size of a print at the time it is received from your application.

NOTE:

Settings will be overridden by your driver or application.

Page format

Inked Area

Available sizes

The printed page size is the Inked area plus margins.

Automatic

The printer looks to the print you have sent for a page size instruction. If

it is present the printer uses this. If not, the printed page size is the

inked area plus margins.

Best^aISO A, ISO A0/A1/A2/A3/A4

ISO

Best^aANSI, ANSI E/D/C/B/A

ANSI

JIS

The printed page size is exactly

Best^aJIS B, JIS B1/B2/B3/B4

the size you specify. The largest

discrete page size you can specify

is E/A0

Best^aARCH, ARCH E1/E/D/C/B/A

ARCH

Oversize

Extra

Over A1/A2

100 cm x 140 cm, 42 in x 59 in

a. The printer chooses the smallest page size from the corresponding discrete options

that will hold the inked area of the print. For example, if Best ISO A is selected and the

inked area of the print is between A3 and A4,the printer chooses A3 as the page size.

Page size and clipped images

If you specify in your software a page size that is larger than the paper size loaded in the printer, the printer will

still print what it can, but may clip your image.

A2 paper in printer

Clipped

area

A1 page size in software or front panel

Image appearance

These topics explain how you can control the overall appearance of your prints.

•

Front panel image options

explains how to change the HP-GL/2 color palettes.

Printing images in grayscale

describes how to print color images in grayscale.

Print speeds and print quality

lists typical printing times by output quality.

Print quality

describes the different print modes that are available with your printer.

Advanced options

describes the various optimization and quality enhancement methods available.

Front panel image options

These topics deal with the ways you can control the overall appearance of your prints from the front panel in

terms of:

•

Pen widths and colors in the internal palettes

Changing the treatment of overlapping lines (merge)

Some front-panel selections affect the next file you send from your computer, not pages already in the printer’s

queue. If this is the case, it is stated in the relevant topic.

Some of the controls are available using the front-panel menus (for example) pen width, pen color, overlapping

lines). Print mode options are controlled from the front-panel.

Why use the front panel?

By default, the printer looks to your software to provide information on all the above attributes. However, your

driver or application may not provide these controls or you may want to experiment with various effects, or try a

temporary change, without the need to change your images or your driver settings.

Some of these settings do not affect the output generated when printing from most of the applications under

Windows when using a HP-GL/2 driver.

Pen widths and colors in the internal palettes

The “pens” discussed throughout these topics are the conceptual pens in a software palette, rather than the

printer’s physical printheads.

The printer has three pen palettes:

•

Factory

Palette A

Palette B

The factory palette cannot be changed. You can, however, change the line width and color settings for each pen

in the remaining two palettes (palette A and palette B). Initially, all three palettes are identical. Each palette has 16

pens which can include pens of different widths and any combination of the printer’s predefined 256 colors.

Related information

•

To select a palette

Change the palette settings

How to define Palette A

To select a palette

To select a palette through the front-panel menu, go to the Define Palette selection under HP-GL/2 Settings and

choose the palette you want. See Set-up menu.

The following table describes the palette choices.

Palette

Comments

Software

Palette A

The printer looks to your software for pen settings and ignores all three internal palettes.

The printer assigns the attributes defined in Palette A to the pens defined in your software

as 0 through 15.

Palette B

Factory

The printer assigns the attributes defined in Palette B to the pens defined in your software

as 0 through 15.

The printer assigns the attributes defined in the Factory Palette to the pens defined in your

software as 0 through 15.

Change the palette settings

You cannot change the Factory palette, but you can define Palettes A and B to be whatever you choose. The

defaults are Palette, width:

Item

Available options

Defaults

Palettes

Pens

Factory, A, B.

0 through 15.

Factory

Widths (mm) 0.13, 0.18, 0.25, 0.35, 0.50, 0.65, 0.70, 0.80, 0.90, 1.00, 0.13 mm

1.40, 2.00, 3.00, 5.00, 8.00, 12.00.

Note that 0.13 mm is a one-pixel line width at 300 dpi

and three-pixels line width at 600 dpi.

Colors

0 through 255.

As specified on the Palette

Print.

How to define Palette A

The following steps explain how to define Palette A.

Instructions

Then press:

Select (using the keys)

Set-up menu

HP-GL/2

Enter

Select Palette A

Define palette

Palette A

5. Select pen to change (in this example 3). Pen 3

6. The current width assigned to this pen is

Width = 0.13mm

0.35mm

Enter

displayed, for example Width=0.13mm.

Scroll to the width you want.

Enter > Back

Scroll to Color. The current color

assigned to the pen is displayed (in this Color = 4

Enter

example 4)

10.

Scroll to the color you want.

Color = 110

Pen 3

Enter > Back

Top

If both width and color are correct (for

Pen 3), press Back four times

Repeat this procedure to define each of the other pens.

NOTE:

The palette you have just defined will take effect only when you select it to be the current

palette, as explained in To select a palette.

Changing the treatment of overlapping lines (merge)

The Merge setting controls the overlapping lines in an image. There are two settings, Off and On. The following

illustration shows the effect of each setting.

Merge off (Default)

A subsequent line hides a

previous line where they

overlap.

Merge on

Overlapping lines and area

fills are merged.

You can set the merge setting from your software in some applications. Settings in your software override the

front-panel settings.

Printing images in grayscale

There are times when you may want to print a color image in grayscale because it is faster. Examples of this are:

•

You want a draft where color is not important, for example to check that the image is not going to be clipped.

You want a version for photocopying in black and white.

When you choose the Ink menu Color settings > Grayscale option, the printer renders colors as gray scales. If you

want to use only black ink to print in grayscale, you should select the Ink menu Color settings > True black option.

Print speeds and print quality

The following table lists some typical printing times (line drawings @ 20-25ºC and 30-60% relative humidity).

Typical printing times (continued)

ANSI-D size

Time (s)

ANSI-E size

Time (s)

Paper

Color/grayscale

Quality

Bright White

Color

Best

Normal

Draft

235

120

440

225

Grayscale

Color

Best

135

250

150

Normal

Draft

Coated

Paper

Best

490

980

Normal

Draft

120

225

160

625

250

Grayscale

Best

325

135

Normal

Draft

More Printing Times

Typical printing times (continued)

ANSI-D size

ANSI-E size

Time (s)

Paper

Color/grayscale

Quality

Time (s)

Heavy

Coated

Paper

Color

Best

Normal

Draft

490

120

980

225

160

870

250

Grayscale

Color

Best

435

135

Normal

Draft

Glossy Paper

Best

630

435

325

630

435

325

1200

830

620

1200

830

620

Normal

Draft

Grayscale

Best

Normal

Draft

Print quality

You can set the overall print quality from the front panel (Set-Up > Print Quality).

In general choose:

•

Fast for maximum productivity. Ideal for checking prints, when print quality is not very important. You can

increase print speed further with the Fast quality settings.

Normal to get a good combination of print quality and productivity. Ideal for line drawings with good print

quality and speed.

Best to get high print quality. You can increase the resolution of the Best setting with the Best quality settings.

You can print images in different settings to see which gives the best combination of throughput and quality for

your application.

See Print resolution for information on what resolution is used with each print quality setting.

Advanced options

Your printer provides several advanced optimization and quality enhancement features to allow you to obtain the

printed results you require.

•

Improving line quality and graphics details

Best quality settings

Fast quality settings

Improving line quality and graphics details

The Set-up menu Optimize for option allows you to select the correct mode for the type of job you are printing.

Two modes are provided: Line drawings/text and Images.

Selecting the Line drawings/text option smooths the fine graduations along the angles and curves of the printed

image to refine overall print quality. This enhancement produces:

•

Crisper lines

Finer detail

Line drawings with a ‘sharp’ appearance

The Line drawings/text option affects only prints that have color content.

Selecting Line drawings/text (the default setting) ensures you will always get the best quality color prints, except

when printing the following files:

•

Mixed lines and scanned color images

Mixed lines and color photographs

For these files it is recommended that you select Optimize for > Images.

Best quality settings

If you have selected the Best option as the Print quality setting for your print session but require an even higher

resolution for your print job, you will need to change the Best quality setting.

The Best print quality option provides 600×600 dpi resolution in normal mode and 2400×1200 dpi in maximum

detail mode.

NOTE:

Using the maximum detail mode will improve resolution but will reduce printing speed and

increase memory requirements.

Use the following procedure to select maximum detail mode:

Select (using the keys)

Then press:

1. Set-up menu

Enter

2. Advanced options

3. Best Quality Settings

4. Maximum detail

Fast quality settings

If you have selected the Fast option as the Print quality setting for your print session, you can increase the printing

speed further by selecting the increased speed mode. This can be done from the front panel only, because it is

not available as an option in the printer driver.

Use the following procedure to select increased speed mode:

Then press:

Select (using the keys)

1. Set-up menu

Enter

2. Advanced options

3. Fast Quality Settings

4. Increased speed

Print management

These topics describe the best methods of managing the work that the printer is doing.

•

Cancelling a page that is printing

Shows you how to cancel a page that is currently being printed.

Cancelling the drying time

Shows you how release a page from the printer before the drying time has finished.

Cancelling a page that is printing

Use the following procedure to cancel a page that is currently being printed.

1. Press the Cancel key on the front panel.

Cancel key

The printer advances the paper as though the print were finished. A multi-page job or a big file may take

longer to stop printing than other files.

Cancelling the drying time

CAUTION: Use caution when performing this procedure as an image that has had insufficient time to dry

could be damaged.

Use the following procedure to cancel the drying time for a job that is waiting for the end of drying time.

1. Press Cancel or Form Feed & Cut on the front panel.

Cancel key

Form Feed & Cut key

The printer will release the paper and it will fall into the paper bin.

Printer configuration

These topics explain how to change the configuration of your printer.

•

Printer information

Front panel setup

Altitude setting

Graphics language and networks

Setting up the I/O card

Controlling the cutter

Upgrading your printer

Color settings

Logs

Printer information

Your printer provides an information display on the front panel that shows the current configuration of the system.

You can also print out this information directly on your printer.

Select Set-up > Printer information to view the information.

The printer information screen shows the following information about your printer:

•

Model number

Serial number

Service ID

•

Scan axis usage

Paper axis usage

Service station usage

Spittoon usage

Pinch lift usage

Cutter usage

Firmware rev.

Accessory rev.

Paper used

Ink used (C, M, Y, K)

Ink usage

Front panel setup

You can configure the following parameters for the front panel:

•

Menu and message language

Alert buzzer

Screen contrast

Menu and message language

The following languages can be used for all menus and messages shown on the front panel of your printer:

•

English

German

Spanish

Catalan

French

Italian

Japanese

Portuguese

Korean

Simplified Chinese

Traditional Chinese

To change the language:

1. Select the Front Panel > Language option from the Set-up menu.

2. Scroll to the language you require and press Enter.

Alert buzzer

Your printer is equipped with an alert buzzer that is used to warn you when:

•

A task has completed.

An error has been detected.

You change a parameter from the front panel.

To enable or disable the buzzer:

1. Select the Front Panel > Buzzer option from the Set-up menu.

2. Highlight Buzzer = On or Buzzer = Off (whichever is displayed) and press Enter.

3. Scroll to the option you require, On or Off, and press Enter.

Screen contrast

You can adjust the screen contrast of the front panel to best suit the ambient lighting conditions at your location.

The contrast can be varied from 0% to 100% in 5% increments. The default setting is 50% and is suitable for most

situations.

To adjust the screen contrast:

1. Select the Front Panel > Contrast option from the Set-up menu.

NOTE:

Any value below 20% shows a blank screen and any value over 80% shows a black screen.

2. Scroll to the required value and press Enter.

Altitude setting

Your printer contains a vacuum pump which is used to hold the paper onto the platen. The altitude of your location

affects the efficiency of this pump, so you need to specify the altitude to ensure that the pump operates correctly.

To set the altitude:

1. Select the Altitude option from the Set-up menu.

2. Scroll to the required value (0 – 1000 m, 1000 – 2000 m, or > 2000 m) and press Enter.

The following table shows the corresponding altitude values in feet.

Meters

Feet

0 – 1000

0 – 3300

1000 – 2000 3300 – 6600

> 2000 >6600

Graphics language and networks

For system administrators

If you are using the printer with a network spooler, consider having your system administrator modify the spooler

to insert the PJL language-switching commands automatically at the beginning and end of each file. This allows

the printer to switch automatically into the correct graphics language for your current print and returns the printer

to the front-panel graphics language setting for subsequent prints.

For information on ordering PJL reference information, see Ordering accessories.

Setting up the I/O card

Network

With a network interface (such as the HP Jetdirect Print Server), refer to your network interface documentation for

advice on any front-panel configuration. The front-panel menu is I/O Setup > Card Set-up.

To change the I/O time-out setting

Some software applications do not write a file terminator at the end of a file. In this case, the printer does not know

when the file is complete and will wait for more data until the end of the “I/O Time-out” period. By default, this

period is 30 minutes. You can change the time-out setting in the front-panel menu

(Set-Up > I/O setup > I/O Timeout) to as little as 30 seconds.

Controlling the cutter

With roll paper loaded, when any print job you have sent to the printer completes, the roll is automatically cut and

the print job falls into the paper bin. There may be a delay before the roll is cut due to the drying time you have

programmed or the printer has automatically selected.

In some situations you may not wish to cut the roll after each print job. Use the following procedure to control the

cutter. The front panel menu selections are:

Then press:

Select (using the keys)

1. Paper menu

2. Cutter

Enter

3. ON or OFF

Upgrading your printer

System software

“System software” is the name given to the type of software that runs the functions in your printer.

System software downloading

From time to time there will be system software upgrades available from Hewlett-Packard. System software

upgrades increase your printer’s functionality and enhance the features that your printer already possesses.

System software can be downloaded from the Internet.

For the latest upgrades, go to http//www.hp.com/go/graphic-arts/. Follow the on-screen directions.

Color settings

Your printer can emulate the color behavior of offset printing presses, allowing you to use your printer for color

proofing. To get accurate colors for your proof, select the color emulation mode that matches your offset printing

standards from the Ink menu Color settings option. The selections are:

Color/monochrome

Refer to Printing images in grayscale for further details.

•

Color—the printer prints in color.

Grayscale—the printer prints the color image in grey shades.

True black—the printer prints the color image in grey shades using black ink only.

RGB

•

Native/Device RGB—no ink emulation

sRGB—standard RGB

rendering intent

•

Perceptual

Saturation

Colorimetric

Logs

Your printer keeps a printhead log and an error log. These logs are normally used by service engineers.

Printhead log

The printhead log contains a list of the last five printheads of each color with information about the usage of each

printhead.

Error log

Lists the last errors that the printer has detected with the date the error occurred and a unique error code for the

type of error detected.

Other

This chapter provides miscellaneous procedures and information that may be required to ensure your printer

remains in a fully operational condition at all times.

It contains the following topics:

•

Care of the printer

Installing expansion cards

Specifications

Ordering accessories

Glossary

Care of the printer

This section contains information on general maintenance of the printer.

•

Cleaning the printer

Instructions for cleaning the exterior of your printer.

Storing and moving your printer

Instructions on how to move and store your printer.

Cleaning the printer

WARNING: To avoid an electric shock, make sure that the printer is switched OFF and disconnected from

the mains supply before you clean it. Do not let water get inside the printer.

CAUTION: Do not use abrasive cleaners on the printer.

NOTE:

Any maintenance or repairs beyond those described in this chapter should be done by a

qualified service technician.

Cleaning the printer’s exterior

Clean the outside of the printer as required with a damp sponge or a soft cloth and a mild household cleaner such

as non-abrasive liquid soap.

Storing and moving your printer

If you need to move your printer or store it for an extended period of time, you need to prepare it properly to avoid

possible damage to it. To prepare the printer, follow the instructions given below:

CAUTION: It is important that you do not remove the ink cartridges and printheads before moving or

storing the printer.

1. Switch the power off at the on/off power switch on the front of the printer.

2. Disconnect any cables connected to the printer: parallel interface, USB interface or LAN connection.

3. Repack the printer in its original packaging. Refer to Assembly/Repacking Instructions available on the HP

Web site (http://www.hp.com/go/graphic-arts/) for details.

4. If you have to move your printer you will need the original packaging. If necessary you can order a kit of the

packaging materials. Contact HP support and they will supply it to you. If necessary they will repackage the

printer for you.

Installing expansion cards

The following options are available for your printer:

•

Network card installation

HP Jetdirect network card installation

1. Before installing a card, switch off the

printer and unplug it from the mains

electricity supply.

2. Carefully remove the plastic cover from the

left-hand rear of the printer by unclipping it.

This cover gives access to the two slots for

an Accessory card and a LAN card.

•

Press in the thumb-tab on the side

furthest from the edge that has the

cable-hole.

•

Ease the cover out in the direction of

the embossed arrow, pivoting it by the

hinge clips on the side that has the

edge cable-hole.

Continued …

HP Jetdirect network card installation

3. Remove the cover completely. Inside the

compartment there are two slots for a LAN

card or an Accessory card.

If you use an HP-GL/2 card, the LAN card

should be in the right-hand slot (nearer the

back of the printer), the accessory card on

the left.

4. To insert a LAN card (or an Accessory

card), remove the metal cover from the

appropriate slot by unscrewing its two

screws.

5. When you have inserted the card, screw it

into place, using its two screws (at the top

and bottom of the card).

Previous …

Continued …

HP Jetdirect network card installation

6. Insert the LAN cable into the LAN card. It is

simply pushed into place and clicks when

locked.

7. Carefully replace the plastic cover by

clipping it back into place.

•

Put the two hinge clips on the side that

has the edge cable-hole into their slots.

•

Swivel the cover in the direction

opposite to the embossed arrow and

clip the other two tabs on the opposite

side into their slots. Ensure that the

LAN cable passes correctly through the

edge cable-hole (shown by the yellow

arrow).

•

Route the LAN cable carefully so that it

does not interfere with the spindle or

roll.

8. Once you have completed the physical installation of the card, you will have to configure

it for your LAN, see Setting up the I/O card.

Previous …

Specifications

•

Functional specifications

Memory specifications

Printer power specifications

Ecological specifications

Environmental specifications

Acoustic specifications

Connection specifications

Functional specifications

HP Designjet 510 and 510ps functional specifications

Functional specifications

Four colors: cyan, magenta, yellow and black.

36 kHz (cyan, magenta, yellow).

36 kHz (black).

Printheads:

600 dpi,

HP ink

supplies

Cyan

Magenta

Yellow

Black

28 or 69 ml

69 ml

Ink cartridges:

Width (carriage axis)

Length (paper axis)

Paper sizes

Minimum

Maximum

Minimum

Maximum

Roll – D/A1 size

printer

625 mm

25 in

100 mm

4 in

roll external

diameter

1000 mm

40 in

Roll – A0+/

E+ size printer

1071.8 mm

42.2 in

140 mm

5.5 in

Sheet – D/

A1 size printer

625 mm

25 in

140 mm

5.5 in

1897 mm

74.7 in

Sheet – A0+/

E+ size printer

1071.8 mm

42.2 in

More …

HP Designjet 510 and 510ps functional specifications

Functional specifications

HP supported paper types

HP Bright White Inkjet Paper (Bond)

HP Vellum

HP Natural Tracing Paper

HP Coated Paper

HP Heavyweight Coated Paper

HP Matte Film

HP High-Gloss Photo Paper

HP Semi-Gloss Photo Paper

HP Paper-Based Semi-Gloss

HP Clear Film

HP Translucent Bond

HP Studio Canvas

HP Satin Poster Paper

HP Banners with Tyvek®

HP Colorfast Adhesive Vinyl

Previous …

More …

HP Designjet 510 and 510ps functional specifications

Functional specifications

Line drawing/text Image

Resolution

Print mode

Fast

Render

Halftone

Render

Halftone

Render

Halftone

Render

Halftone

300×300dpi

600×300 dpi

600×600 dpi

1200×600 dpi

150×150 dpi

600×300 dpi

300×300 dpi

600×300 dpi

600×600 dpi

1200×1200 dpi

Normal

Best (default)

Best

(maximum detail)

2400×1200 dpi

Previous …

More …

HP Designjet 510 and 510ps functional specifications

Functional specifications

Margins

Roll and sheet (normal)

Side margins 5 mm

Roll (small)

All margins 5 mm

Leading edge margin 17 mm

Trailing edge margin 17 mm

Graphics

languages

supported

HP-GL/2

HP-RTL

CALRASTER

Accuracy

0.2% of the specified vector length at 23º (73ºF), 50-60% relative humidity, on HP

special polyester film.

Previous …

a. From time to time, new paper types may become available. For up-to-date information, please

contact your HP dealer or our Web site, http://www.hp.com/go/designjet/.

b. Glossy photo paper only.

Physical specifications

Type

Weight

Width

Depth

Height

D/A1 size printer

38.5 kg

85 lb

1253 mm

49 in

470 mm

19 in

349 mm

14 in

A0+/E+ size

printer

45 kg

99 lb

1690 mm

67 in

674 mm

27 in

1100 mm

43 in

Memory specifications

Internal RAM

160 MB

416 MB

Can be upgraded to:

Printer power specifications

Source

100–240 V AC ±10% auto-ranging

50/60 Hz

Frequency

Current

3 A maximum

Consumption

150 W maximum

Ecological specifications

Energy efficiency To determine the ENERGY STAR® qualification status of this

product, see http://www.hp.com/go/energystar/. ENERGY STAR

and the ENERGY STAR trademark are registered U.S.

trademarks.

Manufacturing

process

Free from ozone-depleting chemicals (Montreal Protocol).

Plastics

Free from brominated flame retardants (PBB and PBDE).

All housing parts made of the same material: ABS.

Parts marked according to ISO 11469 standard.

Metals

Enclosures made of electro-galvanized steel sheet.

Packaging

Cardboard (non-chlorine-bleached) and foam are 100%

recyclable.

Inks used for printing do not contain heavy metals.

User

Majority provided in Adobe Acrobat PDF format on CD-ROM

documentation

Batteries

Not used.

Recyclablility

Modular construction, screws easy to find and disassembly done

using universal tools.

Environmental specifications

Operating ranges Printing:

15°C to 35°C (59° F to 95° F) RH 20% to

70%.

Optimal print quality for HP

glossy paper:

15°C to 30°C (59° F to 86° F) RH 20% to

80%.

Optimal print quality for other 15°C to 35°C (59° F to 95° F) RH 20% to

HP papers:

70%.

Non-operating

ranges

Printer:

-40°C to 70°C (-40° F to 158° F)

-40°C to 60°C (-40° F to 140° F)

Packed consumable items

and system:

NOTE:

At altitudes greater then 3000 m, the printer may have operational problems.

Acoustic specifications

Operating sound pressure

Idle sound pressure

54 dB (from a one-meter bystander position)

< 30 dB (A) (from a one-meter bystander

position)

Operating sound power

Idle sound power

6.5 Bels (A)

< 4.3 Bels (A)

Connection specifications

•

Cable specification

Recommended cables

Cable specification

The connector on the printer is a 36-pin female connector. Most existing parallel cables support IEEE-1284

compatible communication, but for use with this printer, the cable must meet the specifications in the following

table:

Parallel (IEEE-1284 compatible/Centronics) Interface

Wire/Signal Name

Source

computer

both

Strobe

2 … 9

D0 … D7 (data lines)

Ack

printer

computer

Busy

PError

Select (SelectOut)

AutoFd

GND

19 … 30

GND

Init

computer

printer

Fault

SelectIn

computer

Recommended cables

The following cable is recommended for optimum performance and electromagnetic compatibility:

Recommended cable

Interface type (computer)

HP part number

Cable length

Connector type at

computer end of

cable

IEEE compatible/Centronics

Interface (All)

C2951A

C2392A

3.0 m

5.0 m

25-pin male

USB

USB plug

Ordering accessories

You can order supplies and accessories in any of the following ways:

•

Call your local authorized HP dealer.

Contact your local HP Sales and Support office.

Refer to the Hewlett-Packard Support / Services booklet that was supplied with your printer.

•

Hardware

Consumable items

Hardware

Item

HP part number

Memory module

256 MB

CH654A

The memory expansion module is: SODIMM PC2700 333 MHz 256 MB DDR CL = 2.5

Jetdirect EIO network cards

J7934A

HP Jetdirect 620n Fast Ethernet

HP Jetdirect 630n IPv6 Gigabit Ethernet

HP Jetdirect IPv6/IPsec Gigabit Ethernet

HP Jetdirect ew2400 802.11g Wireless

HP Jetdirect en1700 IPv6, Fast Ethernet

610 mm - 24 inch

J7997G

J7961A

J7951G

J7988G

C2388A

C2389A

C7782A

USB print servers

Spindle

1067 mm - 42 inch

Stand 610 mm - 24 inch

a. Supported for the HP Designjet 510 but not for the 510ps

Consumable items

Item

Ink

Color

HP supply no. Capacity

HP part number

Black

69 ml

CH565A

C4911A

C4912A

C4913A

CH566A

CH567A

CH568A

C4810A

C4811A

C4812A

C4813A

cartridges

Cyan

Magenta

Yellow

Cyan

69 ml

Magenta

Yellow

Black

28 ml

Printheads

Cyan

–

Magenta

Yellow

To achieve the best performance from your printer, we recommend that you use only genuine Hewlett-Packard

accessories and supplies, whose reliability and performance have been thoroughly tested to give trouble-free

performance.

Glossary

Term

Meaning

ANSI paper

An American standard paper size; e.g. D, E.

Architectural The Architectural paper sizing system.

paper

application

Centronics

clipping

The software you use to create your drawings.

A standard for the parallel interface between computer and device.

Losing part of a drawing at the edges.

CMP

Complementary Media Program that helps HP customers grow their

businesses by referencing third-party printing material choices to ensure

maximum HP Designjet printer flexibility and printing solutions.

CMYK

Cyan, magenta, yellow and black. The colors of the printer’s four inks, and

also a standard color model.

Coated

paper

Paper coated on one side for inkjet printing.

default

A value or condition that is assumed if no other value or condition is

specified.

device

An external item connected to the computer: printer, tape drive, etc. Your HP

Designjet is a device.

dpi

Dots per inch, a measure of print resolution.

drivers

front panel

Software that controls the communication between a computer and a device.

The control panel on the front right of the printer.

front panel

menus

The structure of options in the front-panel display.

Term

Meaning

graphics

language

A programming language telling a print device how to output graphic data.

grayscale

Shades of gray to represent colors.

A glossy, opaque photographic paper.

high-gloss

photo

HP-GL/2

One of Hewlett-Packard’s standard graphics languages for plotters and

printers. Produces vector data.

I/O Input/

output

The transmission of data between a computer and a device.

IEEE-1284

A standard issued by the Institute of Electrical and Electronics Engineers

(IEEE) as the Standard Signaling Method for a Bi-directional Parallel

Peripheral Interface for Personal Computers

ink cartridge

inked area

The part of the HP ink supplies which contains all the ink used in the printer.

It is installed into the printer on the right-hand side.

The smallest rectangle that contains all the content of the drawing, while

maintaining its relative dimensions.

ISO paper

JIS

An international standard paper size; e.g. A1, A2, etc.

A Japanese standard paper size.

LAN

Local area network.

long-axis

printing

Printing a page when the length is longer than a standard page size.

margin

The space around the page added by the printer to separate one page from

another and to avoid printing right to the edge of the paper.

Term

Meaning

nesting

Placing two or more pages side-by-side on roll paper to avoid waste.

Located underneath the printhead. The nozzles direct the ink onto the page.

A set of logical pens defined by color and width.

nozzles

palette

PJL

Printer Job Language. A programming language that controls jobs going to a

printer.

parallel

interface

A type of interface between computer and device. Generally faster than a

serial interface.

PANTONE

The PANTONE MATCHING SYSTEM® is an international standard for color

communication in the graphics art industry.

pen

Even though the printer has no physical pens, the lines it draws match the

attributes of a pen.

platen

The exterior part of the printer on which the paper rests before going into the

printer.

printhead

The printhead is installed into the carriage assembly. It is the part that prints

the ink onto the paper.

printing area Page size minus margins.

PostScript

Adobe PostScript is a computer language that describes the appearance of a

page, including elements such as text, graphics, and scanned images, to a

printer or other output device.

queueing

raster

Placing each print received by the device into memory for processing with

other prints.

A method for defining an image, in terms of dots rather than lines. Raster

data typically needs more memory than vector data.

Term

Meaning

rendering

intent

Rendering intent is a concept defined by ICC Spec ICC.1:1998-09, “File

Format for Color Profiles”.

From the specification: “Rendering intent specifies the style of reproduction

to be used during the evaluation of this profile in a sequence of profiles. It

applies specifically to that profile in the sequence and not to the entire

sequence. Typically, the user or application will set the rendering intent

dynamically at runtime or embedding time.”

RGB

RIP

Red, green and blue. A standard color model.

Raster Image Processor.

RTL

Raster Transfer Language is one of Hewlett-Packard’s standard graphics

languages for plotters and printers. Produces raster data.

spindle

The rod that holds the roll of paper.

paper-axis

The vertical axis in which the paper feed moves, as you look at the printer

from the front.

scan-axis

The horizontal axis in which the print carriage moves, as you look at the

printer from the front.

service

station

The part of the printer that services the printheads. It keeps the printheads

clean and stops them from drying out.

USB

Universal Serial Bus.

clearing paper jam ☞

clipped images ☞

coated paper ☞

color accuracy

Index

acoustic specifications ☞

action keys ☞

configuration ☞

additional information ☞

settings ☞

paper ☞

adjusting page size ☞

non-PostScript files ☞

adjusting the page size in the front panel ☞

advanced calibration ☞

aligning printhead ☞

ANSI paper ☞

Architectural paper ☞

Back key ☞

banding ☞

Best ☞

blurred lines ☞

bright white inkjet paper ☞

color alignment problems ☞

color consistency problems ☞

color settings ☞

colors

internal palettes ☞

communications problems ☞

component identification ☞

connection specifications ☞

correcting the printer configuration ☞

cutter replacement ☞

display screen ☞

Down key ☞

drivers ☞

drying time ☞

cancelling ☞

procedure ☞

settings

cable specifications ☞

cables

interface ☞

parallel ☞

calibration ☞

Cancel key ☞

cancel print ☞

cancelling drying time ☞

cancelling the drying time ☞

canvas ☞

choosing paper ☞

clear film ☞

automatic ☞

manual ☞

none ☞

typical ☞

identifying components ☞

image appearance ☞

image clipping ☞

image error

ecological specifications ☞

Enter key ☞

environmental specifications ☞

image is clipped ☞

long-axis image is clipped ☞

output contains only a partial print ☞

image is clipped ☞

image is unexpectedly rotated ☞

image rotation ☞

page size ☞

what is rotated ☞

incomplete lines problems ☞

information

Fast ☞

finding the source of a problem ☞

Form Feed & Cut key ☞

front panel

action keys ☞

display screen ☞

introduction ☞

menu structure ☞

navigation keys ☞

page size setting ☞

functional specifications ☞

roll paper ☞

sheet paper ☞

ink ☞

system

graphics language and networks ☞

precautions ☞

ink bleeds ☞

ink cartridge

handling paper ☞

heavy coated paper ☞

high-gloss photo ☞

HP ink supplies ☞

HP No 11 ☞

problem inserting ☞

replacement ☞

statistics ☞

ink cartridges

HP ink supplies ☞

ink emulation mode

selecting ☞

HP No 82 ☞

ink cartridges ☞

printheads ☞

Ink menu ☞

ink supplies. See HP ink supplies

ink supply problems ☞

ink system

I/O time-out setting

changing ☞

cartridge

replacement ☞

statistics ☞

drying time ☞

automatic ☞

manual ☞

Enter ☞

Menu ☞

Up ☞

roll paper ☞

sheet paper ☞

loading roll paper problems ☞

loading sheet paper problems ☞

long-axis image is clipped ☞

none ☞

printhead

alignment ☞

replacement ☞

statistics ☞

inked area ☞

installing

roll paper ☞

interface cables ☞

interfaces

margins ☞

margins specifications ☞

marks or scratches on glossy paper ☞

matte film ☞

memory ☞

memory specifications ☞

Fast Ethernet 10/100 base TX ☞

parallel ☞

USB ☞

Ink ☞

Job Mananagement ☞

Paper ☞

internal palettes ☞

ISO paper ☞

Set-up ☞

Job Management menu ☞

Menu key ☞

menu structure ☞

merge ☞

keys

action ☞

mirror image ☞

Cancel ☞

Form Feed & Cut ☞

navigation ☞

Back ☞

natural tracing paper ☞

navigating the menu system ☞

navigation

Down ☞

example ☞

navigation keys ☞

network interface

viewing current settings ☞

paper ☞

changing settings ☞

networks and graphics language ☞

non-PostScript files

adjusting page size ☞

Normal ☞

choice ☞

cutter ☞

handling ☞

important points ☞

paper types

additional information ☞

bright white inkjet paper ☞

canvas ☞

obtaining roll paper information ☞

obtaining sheet paper information ☞

one image overlays another on same sheet ☞

other sources of information for incorrect printed image ☞

output contains only a partial print ☞

overlapping lines

clear film ☞

coated paper ☞

combinations ☞

heavy coated paper ☞

high-gloss photo ☞

matte film ☞

natural tracing paper ☞

plain paper ☞

poster paper ☞

print quality selection ☞

supported ☞

changing treatment of ☞

page description ☞

page format

inked area ☞

margins ☞

page size ☞

printing area ☞

size ☞

translucent bond ☞

vellum ☞

roll

page size ☞

adjusting ☞

and clipped images ☞

palette ☞

installing ☞

loading ☞

removing from printer ☞

removing from spindle ☞

unloading ☞

palettes

changing colors ☞

changing pen width ☞

internal ☞

sheet

loading ☞

unloading ☞

which edge first ☞

which side up ☞

printing speeds and print quality ☞

problems ☞

Paper menu ☞

settings ☞

paper problems

blurred lines ☞

print resolution ☞

printable area

clearing jam ☞

general rules ☞

ink bleeds ☞

ArchitecturaI paper ☞

ISO paper ☞

printed image incorrect

image is in one portion of the printing area ☞

image is unexpectedly rotated ☞

one image overlays another on same sheet ☞

other sources of information ☞

print distorted or unintelligible ☞

printer does not print ☞

printer drivers ☞

roll paper ☞

sheetl paper ☞

marks or scratches ☞

output ☞

warped lines ☞

paper sizes specifications ☞

parallel interface ☞

parallel interface specifications ☞

pen widths

printer seems too slow ☞

printhead

alignment ☞

changing ☞

pens ☞

physical specifications ☞

plain paper ☞

problem inserting ☞

problems after replacement ☞

replacement ☞

statistics ☞

Pocket Guide ☞

poster paper ☞

PostScript upgrade ☞

power specifications ☞

print appearance

controlling ☞

printheads

HP ink supplies ☞

printing area ☞

problems

banding ☞

color alignment ☞

print cancel ☞

print distorted or unintelligible ☞

print quality

color consistency ☞

configuration correction ☞

finding the source ☞

incomplete lines ☞

advanced options ☞

ink supply

after replacement of printhead ☞

sheet paper

information ☞

inserting the ink cartridge ☞

inserting the printhead ☞

print quality ☞

solutions ☞

solving ☞

loading ☞

unloading ☞

which edge first ☞

which side up ☞

solutions to problems ☞

specifications

stepped lines ☞

troubleshooting ☞

accuracy ☞

acoustic ☞

cables ☞

connection ☞

ecological ☞

environmental ☞

functional ☞

graphics languages supported ☞

margins ☞

memory ☞

paper sizes ☞

removing

roll paper

from printer ☞

from spindle ☞

replacing

cutter ☞

ink cartridge ☞

printhead ☞

resolution specifications ☞

resolution. See print resolution

roll paper

parallel interface ☞

physical ☞

power ☞

information ☞

installing ☞

loading ☞

removing from printer ☞

removing from spindle ☞

unloading ☞

resolution ☞

speed and print quality ☞

stepped lines problems ☞

supported paper types ☞

system software upgrades ☞

rotating an image ☞

translucent bond ☞

troubleshooting

procedure ☞

typical drying times ☞

Set-up menu ☞

Setup Poster ☞

typical printing times ☞

Universal Serial Bus ☞

unloading

roll paper ☞

sheet paper ☞

Up key ☞

upgrading system software ☞

USB ☞

user interface ☞

User’s Reference Guide ☞

vellum ☞

warped lines ☞

Web page ☞

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