Grandstream Networks Answering Machine GXV 3000 User Manual

GXV-3000 User Manual

Grandstream Networks, Inc.

User Manual

GXV-3000

Innovative IP Video Phone

For Firmware Version 1.0.0.24

Grandstream Networks, Inc.

www.grandstream.com

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GXV-3000 User Manual

Grandstream Networks, Inc.

5.3 CONFIGURATION THROUGH CENTRAL PROVISIONING SERVER

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6 SOFTWARE UPGRADE

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6.1 FIRMWARE UPGRADE THROUGH TFTP/HTTP

6.2 CONFIGURATION FILE DOWNLOAD

6.3 MANAGING FIRMWARE AND CONFIGURATION FILE DOWNLOAD

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7 AUXILIARY PORTS

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7.1 USB 2.0 PORT

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7.1.1

Capture pictures via USB port

7.2 RCA STYLE STEREO AUDIO & COMPOSITE VIDEO OUTPUT

7.3 HEADSET JACK

8 RESTORE FACTORY DEFAULT SETTING

9 GLOSSARY OF TERMS

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GXV-3000 User Manual

Grandstream Networks, Inc.

Welcome

Thank you for purchasing Grandstream award-winning GXV-3000 Video IP Phone. You made an

excellent choice and we hope you will enjoy all its capabilities.

Grandstream GXV-3000 SIP IP Video Phone is a next generation advanced IP videophone based on

SIP and H.264 standard. Built upon Grandstream’s innovative technology, the GXV-3000 IP Video

telephone offers a rich set of functionality, ease of use, superb sound and video quality, stylish exterior

design and highly attractive price. They are fully compatible with SIP industry standard and can

interoperate with many other SIP compliant devices and software on the market.

This document is subject to changes without notice. The latest electronic version of this user manual is

available for download from the following location:

http://www.grandstream.com/user_manuals/GXV-3000.pdf

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Installation

2.1 What is Included in the Package

The GXV-3000 phone package contains:

1) One GXV-3000 Main Case

2) One Handset

3) One Phone Cord

4) One Universal Power Adaptor

5) One Ethernet Cable

6) Two Wall Mount Sustaining Brackets

2.2 Connecting Your Phone

Following is a backside picture of GXV-3000, each connection port is labeled with the name in the

following table:

Table 2-1: The connectors on the GXV-3000 phone:

USB Interface for external USB device like flash to store captured

image, ring tones and phone address books, etc.

USB

10/100 RJ-45 port for uplink to Ethernet; or WAN port when

configured in Router mode.

LAN

10/100 RJ-45 port for connecting PC in switch mode or LAN port

in router mode

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Power

RCA Output

Headset

12V DC power port

RCA Output Interface to external display like TV set

2.5mm Headset port

2.3 Wall Mount

GXV-3000 can be wall mounted. The two wall mount sustaining brackets can be attached to the

bottom of the main body:

User can simply place the device against the wall with two holes to the fixed hanger and the two

sustaining brackets balance the bottom to position the phone on the wall.

Handset

Rest

Tab

Tab with

extension down

extension up

User will need to pull out the tab (extension downward) from handset cradle on the top of the handset

rest, and rotate the tab and plug it back into the slot with the extension up for handset holding.

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2.4 Safety Compliances

The GXV-3000 phone is compliant with various safety standards including FCC/CE. Its power adaptor

is compliant with UL standard. The phone should only be operated with the universal power adaptor

provided with the package. Damages to the phone caused by using other unsupported power adaptors

are not covered by the manufacturer’s warranty.

2.5 Warranty

Grandstream has a reseller agreement with our reseller customer. End user should contact the company

from whom you purchased the product for replacement, repair or refund.

If you purchased the product directly from Grandstream, contact your Grandstream Sales and Service

Representative for a RMA (Return Materials Authorization) number before you return the product.

Grandstream reserves the right to remedy warranty policy without prior notification.

Warning: Please do not attempt to use a different power adaptor. Using other power adaptor may

damage the GXV-3000 and will void the manufacturer warranty.

Caution: Changes or modifications to this product not expressly approved by Grandstream, or

operation of this product in any way other than as detailed by this User Manual, could void your

manufacturer warranty.

Information in this document is subject to change without notice. No part of this document may be

reproduced or transmitted in any form or by any means, electronic or mechanical, for any purpose without

_{the express written permission of Grandstream Netw}-_or7_ks,-_Inc..

GXV-3000 User Manual

Grandstream Networks, Inc.

Product Overview

GXV-3000 IP Video Phone is designed to be used in general household or office. The following photo

illustrates the appearance of a GXV-3000 IP Video phone.

Front View

Back View

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3.1 Key Features

Grandstream GXV-3000 IP Video Phone is a next generation advanced IP video telephone based on

industry’s open standard SIP (Session Initiation Protocol) and H.264. Built upon Grandstream’s

innovative technology, GXV-3000 IP Video Phone features superb audio and video quality, rich

functionalities, stylish exterior design and highly attractive price.

Software Feature:

Support SIP 2.0 ， TCP/UDP/IP ， RTP/RTCP ， HTTP/HTTPS ， ICMP ， ARP/RARP ，

DNS，DHCP (both client and server), NTP, PPPoE, TFTP, Telnet, TLS (pending), etc.

Support dual 10M/100M auto-sensing Ethernet ports configurable to operate under either

switch or router/NAT mode (pending).

Powerful video DSP with advanced adaptive jitter control and packet loss concealment

technology to ensure superb audio and video quality

Support advanced H.264 base line real-time video codec (at CIF or QVGA resolution and up to

30 frames/second) to ensure highest quality video delivery at 32kbps – 1Mbps bandwidth level

(bit rate/frame rate configurable to reach best audio/video quality in available bandwidth)

Support various audio codecs including G.711 A/U law (PCMA/PCMU)，G.723.1, G.729A/B,

GSM, G.726 (pending) and iLBC (pending) with dynamic negotiation of codec type and packet

time during call setup

Support popular voice features including 3 line indicators (each of which can be configured

using independent SIP account), Caller ID/Name Display/Block, Hold, Call Waiting, Call

Transfer, Call Forward (no answer, busy, unconditional), Full Duplex Hands-Free Speaker

Phone with advanced Acoustic Echo Cancellation (AEC/G.167), 3-way Conference, Do-not-

Disturb, Incoming Call Rejection, various DTMF options (in audio, RFC2833, SIP INFO),

downloadable music ring tone, etc.

Support advanced video features including a high quality 5.6-inch TFT color LCD (allowing 2-

dimensional view angle adjustment including 180 degrees vertical rotation and nearly 300

degrees horizontal rotation), advanced VGA resolution CMOS camera sensor (view angle

adjustable), anti-flickering, auto focus and auto exposure, 2X analog and 4X digital Zoom, PIP

(Picture-in-Picture), audio mute and camera block (for privacy), call log, phone/address book,

configurable screen-saver pictures, still picture capture/store/send (VGA resolution), visual

voice message indicator, intuitive graphic user interface enabled by 5 navigation buttons, etc.

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Support 2 USB (2.0) host ports, 1 audio and 1 video output jack (capable of outputting video to

an external TV simultaneously), headset jack (2.5mm)

Support silence suppression and VAD，AGC and acoustic echo cancellation (G.167)

Support standard encryption and authentication using DIGEST (MD5 and MD5-sess) and AES

Support secure signaling (SIP over TLS, pending) and secure voice/video communication

(SRTP) (pending)

Support layer-2 (802.1Q VLAN, 802.1p) and layer-3 (DiffServ, ToS) QoS

Support automated NAT traversal without manual manipulation of firewall/NAT

Support remote automated and secure provisioning and software upgrade through firewall/NAT

to enable “zero configuration” and “plug-and-dial” for end users

Support remote device monitoring and events reporting using Syslog

Support device configuration via LCD, Web browser or central secure configuration file

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3.2 Hardware Specification

The table below describes the hardware specification of GXV-3000:

Model

Ethernet Port

GXV-3000

Dual 10M/100M auto-sensing Ethernet ports

Switch or router/NAT mode configurable

LCD

5.6 inch TFT color LCD

Advanced CMOS sensor (VGA resolution),

330K Pixels

Camera

RCA style stereo audio & composite video jack,

1 headset jack, 2 USB 2.0 ports

Auxiliary Port

Black or Silver ABS plastic, 30 buttons (6 of

which are LED buttons)

Exterior

Headset Jack

2.5mm Headset Port

100-240V input，+12VDC/1.2A output

US/Euro/UK/Japan/Australian style available

6.5cm x 18cm x 16cm

Universal Power Supply

Dimension

Weight

1.2kg

Operating Temperature 0-40 ˚C

Humidity

10-95% non-condensing

FCC/CE/C-Tick (pending)

Compliance

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Using GXV-3000 IP Video Phone

4.1 Getting Familiar with LCD

GXV-3000 IP Video phone has a 5.6 inch TFT color LCD. Here is the sample LCD display showing

the phone is registered to VoIP service providers’ SIP server/proxy with one missed call icon.

The phone has a screen saver. When it is configured, the phone will show the screen saver or turn off

the LCD just like normal laptop computer screen.

Icon

LCD Icon Definitions

Network Status Icon:

RED and FLASH in the case of Ethernet link failure

RED if IP address or SIP server is not found

ON if IP address and SIP server are located

Phone Status Icon:

OFF when the handset is on-hook

ON when the handset is off-hook

Speaker Phone Status Icon:

FLASH when phone rings or a call is pending

OFF when the speakerphone is off

ON when the speakerphone is on

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Handset, Speakerphone and Ring Volume Icon:

0-7 scales to adjust handset / speakerphone / ring volume

Real-time Clock:

Synchronized to Internet time server

Time zone configurable via web browser

Time Icon:

AM for the morning

PM for the afternoon

4.2 Getting Familiar with Keypad

Here is the key assignment in the phone’s keypad:

Line 1 – 3 Keys

Message

Camera Block

Mute/Del

Menu Keys

Conference

Transfer

Address Book

Camera Local

Loopback Display

Hold Speaker Send/Re-Dial

Standard Keypad

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GXV-3000 IP Video phone has 30 key buttons:

Key Button

Key Button Definitions

LINE1-LINE3

3 Line keys with LED, can be configured to different SIP profile

Next “Menu Item” when phone is in keypad configuration mode

Or increase handset/speakerphone volume when phone is ACTIVE

Or increase ring volume when phone is in IDLE mode

UP ↑

Previous “Menu Item” when phone is in keypad configure mode

Or decrease handset/speakerphone volume when phone is ACTIVE

Or decrease ring volume when is in IDLE mode

DOWN ↓

LEFT Å

Shift cursor to left

Shift cursor to right

RIGHT Æ

Enter Keypad Configuration “MENU” mode when phone is in

IDLE mode.

It is also the ENTER key once entering Keypad Configuration.

TRNF

CONF

TRANSFER key: Transfer an ACTIVE call to another number

Bring Calling/Called party into conference

Enter to retrieve (video) voice mails or other messages

MESSAGE

Enable/Disable Block Camera for private, just doing normal

voice/audio call without sending video. When this turned on, the

phone is just function as a normal IP phone

CAMERA BLOCK

Enable/Disable to Mute an ACTIVE call; or function as Delete a

key entry, call log, etc; or shortcut to Activate/Deactivate DND

when idle; or Reject an incoming call when ringing

MUTE/DEL

Enable/Disable camera local loopback display

Video Phone Address Book (Not Fully Ready Yet)

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CAMERA LOCAL

LOOPBACK DISPLAY

ADDRESS BOOK

GXV-3000 User Manual

Grandstream Networks, Inc.

Enable/Disable hands-free speaker mode

Temporarily hold an ACTIVE call

SPEAKER

HOLD

Dial a new number or Redial the last number dialed. After entering

the phone number, pressing this key would force a call to go out

immediately before “no key entry timeout” value expires

SEND

12 standard Digit, * and # keys are usually used to make phone

calls

0 - 9, *, #

4.3 Making and Answering Phone Calls

4.3.1 Handset, Speakerphone and Headset Mode

Handset can be switched between either Speaker or Headset. However, whenever the Headset is

plugged in, Speaker will be switched to Headset.

To Switch between Handset and Speaker/Headset, simply press the Hook Flash in the Handset cradle

or press the SPEAKER button in the phone.

4.3.2 Multiple SIP Accounts and Lines

GXV-3000 can support up to 3 independent SIP accounts. Each account is capable of independent SIP

server, user and NAT settings among others. Each of the 3 LINE buttons (LINE1-LINE3) is “virtually”

mapped to each SIP account. In off hook state, when user chooses an idle line, the name of the

account (as configured in the web interface) will be displayed in the LCD while a dial tone is being

played out. For example, if the 3 SIP accounts are named FWD (FreeWorldDialup), BroadVoice and

Asterisk PBX respectively and they are all active and registered. When LINE1 is pressed, user will

hear dial tone and see “FWD”. When LINE2 is pressed, user will hear dial tone and see “BroadVoice”.

When LINE3 is pressed, user will hear dial tone and see “Asterisk PBX”.

For outgoing calls, GXV-3000 will pick up the LINE pressed, which the LED will be lit up in solid red

color. User can switch the dialing account before dialing any digits by pressing the same LINE button

one or more times. If user continues to press one LINE, the selected account will circulate among the

registered accounts. For example, when LINE1 is pressed, LCD displays “FWD”. If LINE1 is pressed

twice, LCD displays “BroadVoice” and the subsequent call will be made through SIP account 2.

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For incoming calls, if an account is configured and registered, all incoming calls for that account will

attempt to use its corresponding LINE if it is not in use. When the “virtually” mapped line is in use,

GXV-3000 will flash the next available LINE (from Left to Right) in red color.

A LINE is defined as “ACTIVE” when it is making or receiving a call, and its corresponding LINE

LED is lit up in solid RED.

4.3.3 Making Calls

There are four ways to make phone calls:

1. Make Handset/SPEAKER/Headset off hook, or press the available LINE key to select a SIP

account, the corresponding LINE LED will light up in solid red. Enter the phone numbers and

press the SEND key.

2. Make Handset/SPEAKER/Headset off hook, or press the available LINE key, the

corresponding LINE LED will light up in solid red. Press the SEND button to redial the last

number called.

3. Press the OK to bring up the Main Menu, select Phone Book, browse phone book to the person

you want to dial, press OK to select and OK again when Dial is selected. The call will dial out

in SPEAKER mode. (Right now this only applies to primary a/c which is LINE 1)

4. Paging/Intercom: This is ONLY valid if the SERVER/PBX support this feature and both

phone and PBX (for example, Asterisk) are configured correctly:

Make Handset/SPEAKER/Headset off hook, select the LINE key to related feature available

account, then press OK key again to see LCD showing: LINEx: PAGE USING. Now input the

phone number you want to Page/Intercom and press SEND key.

NOTE:

• Once off hook and key pressed, the dialed number will be displayed on the LCD and the

corresponding DTMF tone will be played out.

• If the “SEND” button is not pressed after the phone number pressed, the phone (by default) will

wait for 4 seconds (no key entry timeout) before sending all digits out and initiating the call.

4.3.4 Making Calls using IP Address

Direct IP calling allows two phones to talk to each other in an ad hoc fashion without a SIP proxy.

VoIP calls can be made between two phones if

• Both phones have public IP addresses, or

• Both phones are on a same LAN using private or public IP addresses, or

• Both phones can be connected through a router using public or private IP addresses.

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To make a direct IP calling, press “OK” button to bring up MAIN MENU, the select “Direct IP Call”

in the MENU and press OK to select, then key in the 12-digit target IP address, press OK key again to

call out.

Examples:

If the target IP address is 192.168.1.60 and port is 5062, like 192.168.1.60:5062, the key input to the

Menu UI will be:

192*168*1*60#5062

followed by OK key to dial out, where “*” key represent “.” and “#” key represent “:”

NOTE:

• When doing Direct IP calling, make sure the “Use Random Port” is configured as “NO”.

Otherwise it will not work unless the phone is configured to listen to the special port you

specified and also that port need to be inputted in the dialing digits.

4.3.5 Receiving Calls

There are three states when GXV-3000 receives a call:

1. When receiving an initial call. Besides ringing with selected Ring Tone, the corresponding

account LINE will flash in red, taking Handset/SPEAKER/Headset off hook will enable user to

hear the calling party in Handset/SPEAKER/Headset.

2. When receiving second or more incoming calls, besides playing stutter Call Waiting tone,

GXV-3000 will pick up the corresponding account LINE or the next available LINE as

described in section 4.3.2.

3. When the related configuration is enabled for Paging/Intercom and the PBX (or Server) also

supports this feature, the phone will beep once and automatically establish the call via

SPEAKER.

4.3.6 Call Hold

While in conversation, pressing the “HOLD” button will put the other party on hold. User can resume

the conversation by pressing the corresponding blinking LINE. User will also automatically put the

current line on “HOLD” by pressing another available LINE for making or receiving other phone calls.

4.3.7 Call Waiting and Switch between Calls

GXV-3000 can switch to another line for making or answering calls and automatically put an

ACTIVE call on Hold.

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When receiving second or more incoming calls, besides playing a stutter Call Waiting tone, GXV-3000

will pick up the corresponding account or the next available LINE as described in section 4.3.2.

4.3.8 Call Transfer

(Pending: Only work in Audio mode)

GXV-3000 supports both BLIND and ATTENDED Transfer:

1. Blind Transfer: When a LINE is “ACTIVE”, user will get a dial tone by pressing the “TRNF”

button, then dial the number and press the “SEND” button, this will transfer the other party in

the corresponding LINE to the dialed number.

2. Attended Transfer: When in conversation with an “ACTIVE” LINE as defined in section 4.3.2,

user shall press “TRNF” button, then press the intended blinking LINE that is on “HOLD”.

If there is no LINE on HOLD, user will need to make a call and thus automatically puts the

current ACTIVE LINE on HOLD.

NOTE:

• Transferring calls across SIP domains needs to be supported by SIP service providers.

4.3.9 3-Way Conferencing (Pending: Only work in Audio mode)

GXV-3000 supports 3-way conferencing. With one LINE ACTIVE and another LINE on HOLD, press

the CONF button then the LINE that is on HOLD will join the three parties together in a conference.

If after pressing the “CONF” button, a user decides not to conference anyone, user can cancel it and

resume the conversation by pressing CONF or the original LINE button.

If the conference holder wishes to end a conference, simply press HOLD, which breaks the conference

and places both parties on hold. User can then talk to each individual party by selecting the

corresponding LINE.

4.3.10 Checking Message and Message Waiting Indication

When GXV-3000 is on-hook, pressing the MSG button will trigger the phone to call the

VoiceMail Server (VMS) configured for the primary account. If a line/account is selected first, it dials

the VMS configured for that account.

The MWI (Message Waiting Indicator) LED will flash in red color in three quarters of a second when

voicemail server sends message waiting information to GXV-3000.

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NOTE:

• This feature requires the phone to be configured correctly in the “VoiceMail User ID” field the

VM portal access number, also requires the Server to support this.

4.3.11 Mute / Delete

When in conversation with an ACTIVE LINE, pressing “MUTE/DEL” will mute the conversation,

which means you can hear the other party but the other party cannot hear you. Pressing the button

again will resume the conversation. When pressed, the red icon (muted microphone) will blink in the

LCD to remind call is muted.

When dialing a number or during the Key Pad “MAIN MENU” configuration mode, press

“MUTE/DEL” will delete the last entered digit.

When phone is idle, press the Mute/Delete key will function as a shortcut to Enable/Disable the DND

(Do Not Disturb). When enabled, the red icon (Do Not Disturb) will blink in the LCD to remind user

the DND is activated.

When there is an incoming call, press the Mute/Delete key while phone is ringing will REJECT the

incoming call. The server will tell caller the user is busy and/or forward the call to Voice Mail if server

support this feature and configured properly.

4.3.12 CAMERA BLOCK

User can press CAMERA BLOCK key to Disable/Enable the video sending out when in video call.

If no video call wanted (privacy), user can press this button and make Audio Only call. When

CAMERA BLOCK key is pressed, a red blocked camera will blink in the LCD to remind that the call

is not in video mode and the camera is blocked.

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4.4 Call Features

GXV-3000 series phone supports a list of call features: Caller ID Block (or Anonymous Call),

Disable/Enable Call Waiting, Call Forward on Busy, Delay, or Unconditional, etc.

Following table shows the call features of GXV-3000 series phone.

Key

*30

*31

*67

*82

*70

*71

*72

Call Features

Block Caller ID (for all subsequent calls)

Send Caller ID (for all subsequent calls)

Block Caller ID (per call)

Send Caller ID (per call)

Disable Call Waiting. (Per Call)

Enable Call Waiting (Per Call)

Unconditional Call Forward

To use this feature, dial “*72” and get the dial tone. Dial the forward

number and “#” for a dial tone, then hang up.

Cancel Unconditional Call Forward

To cancel “Unconditional Call Forward”, dial “*73” and get the dial

tone, then hang up.

*73

*90

*91

*92

*93

Busy Call Forward

To use this feature, dial “*90” and get the dial tone. Dial the forward

number and “#” for a dial tone, then hang up.

Cancel Busy Call Forward

To cancel “Busy Call Forward”, dial “*91” and get the dial tone, then

hang up.

Delayed Call Forward

To use this feature, dial “*92” and get the dial tone. Dial the forward

number and “#” for a dial tone, then hang up.

Cancel Delayed Call Forward

To cancel this Forward, dial “*93” and get the dial tone, then hang up.

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Configuration Guide

5.1 Configuration with Keypad

When the phone is on hook, press the OK button to enter MENU mode. When the phone goes off hook

or a call comes in, the phone automatically exits the MENU state and prepares for the call. It also exits

the MENU state if left idle for 20 seconds.

Here are the Menu options supported:

Here is the flow chart of keypad Menu configuration. During operation of the keypad, OK key is

function as select or confirm key (similar to Enter in PC), UP and DOWN arrow keys are functioning

as browsing (by highlight the item selected), LEFT and RIGHT arrow keys are functioning as input

selection, MUTE/DEL key is functioning as delete if input is wrong.

Table 5-1: Flow Chart of Key Pad Configuration Menu:

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5.2 Configuration with Web Browser

GXV-3000 series IP phone has an embedded Web server that will respond to HTTP/HTTPS

GET/POST requests. It also has embedded HTML pages that allow a user to configure the IP phone

through a Web browser such as Microsoft’s IE or Mozilla Firefox.

5.2.1 Access the Web Configuration Menu

The IP Phone Web Configuration Menu can be accessed by the following URI:

http://Phone-IP-Address

where the Phone-IP-Address is the IP address of the phone, which showed in the LCD screen.

5.2.2 End User Configuration

Once this HTTP request is entered and sent from a Web browser, the GXV-3000 will respond with the

following login screen:

Grandstream Device Configuration

Password

The password is case sensitive with maximum length of 25 characters and the factory default password

for End User is “123”, for Administrator is “admin”. Only administrator has the privilege to access the

Advanced Setting and Account information. User trying to access without privilege will get an error.

After a correct password is entered in the login screen, the embedded Web server inside the GXV-3000

will respond with the Configuration page, which is explained in details below. Following is screen shot

of BASIC SETTINGS page when user using End User privilege login will see:

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Grandstream Device Configuration

STATUS BASIC SETTINGS

ADVANCED SETTINGS

HTTPS

(default for HTTP is 80 and HTTPS is 443)

(purposely not displayed for security protection)

dynamically assigned via DHCP (default) or PPPoE

ACCOUNT 1 ACCOUNT 2 ACCOUNT 3

Web Access:

HTTP

Web Port:

End User

Password:

IP Address:

(will attempt PPPoE first if PPPoE setting is non-blank)

DHCP hostname:

DHCP domain:

DHCP vendor class ID:

PPPoE account ID:

PPPoE password:

PPPoE service name:

Preferred DNS server:

statically configured as:

IP Address:

Subnet Mask:

Default Router:

DNS Server 1:

DNS Server 2:

Time Zone:

GMT-5:00 (US Eastern Time, New York)

Daylight Savings

Time:

Yes (if set to Yes, display time will be 1 hour ahead of normal time)

24 HOUR

Time Display

Format:

12 HOUR

Year-Month-Day

Month-Day-Year

Day-Month-Year

Date Display

Format:

Display Clock

instead of Date:

1800

Yes

LCD Screen

Saver Interval:

(in seconds. 0 means screen saver is off)

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LCD Auto Power

Off Interval:

(in seconds. 0 means LCD will be always on)

(from 0-255, default is 128)

196

132

LCD Brightness:

LCD Contrast:

(from 0-255, default is 128)

LCD Chroma

Saturation:

(from 0-255, default is 128)

LCD Background

Color:

Red (0-255)

Green (0-255)

Blue (0-255)

OSD Text Color:

Blue

Camera zoom

mode:

1.0:1 (w ide)

Auto

Camera

Exposure:

Camera Color

Mode:

Color

Auto

Monochrome

Fixed

Camera White

Balance:

Camera Lens

Correction:

Yes

TV Output:

Off

Update

Web Access

Web Port

Select HTTP or secure HTTPS protocol for Web Access

By default, HTTP uses port 80 and HTTPS uses port 443. This field is for

customizable web port.

End User

Password

This contains the password to access the Web Configuration Menu. This

field is case sensitive with a maximum length of 25 characters.

IP Address

There are two modes under which the GXV-3000 can operate:

• If DHCP mode is enabled, then all the field values for the Static IP

mode are not used (even though they are still saved in the Flash

memory.) The GXV-3000 will acquire its IP address from the first

DHCP server it discovers from the LAN it is connected. The DHCP

option is reserved for NAT router mode (not ready yet)

• To use the PPPoE feature the PPPoE account settings need to be set.

The GXV-3000 will attempt to establish a PPPoE session if any of

the PPPoE fields is set.

• If Static IP mode is enabled, then the IP address, Subnet Mask,

Default Router IP address, DNS Server 1 (primary), DNS Server 2

(secondary) fields will need to be configured. These fields are set to

zero by default.

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Time Zone

This parameter controls how the date/time is displayed according to the

specified time zone.

Daylight Savings Time This parameter controls whether the time will be displayed in daylight

savings time or not. If set to “Yes”, then the displayed time will be 1 hour

ahead of normal time.

Time Display Format LCD time display in 12 hour or 24 hour format

Date Display Format Allow user to choose among the following three formats:

Year-Month-Day

Month-Day-Year

Day-Month-Year

Display Clock instead LCD displays clock if set to “Yes”, it will show clock in the LCD. Default is

of Date

No.

LCD Screen Saver

Interval

Default value is 60 seconds, thus after 60 seconds of idle time the LCD

Screen Saver will be enabled. Currently the screen saver file limitation is 20

images or 320kb whichever limit is reached first. Screen saver picture can be

changed the same way as customized ring tone.

LCD Auto Power Off Default value is 300 seconds, thus after 300 seconds of idle time the LCD

Interval

will automatically Power Off.

LCD Brightness

LCD Contrast

Default value is 128

LCD Chroma

Saturation

Default value is 128

LCD Background

Color

Select desired LCD Background color from the drop down box. Initial all is

0, can be adjusted to the color designed

OSD Text Color

Select desired On Screen Display Text color from drop down box. Default is

blue. The color can distinguish OSD from video background

Camera Zoom Mode Select desired Camera zoom mode (Tele, optical, digital). Can adjust local

video zoom either in mirror mode or during the call on the fly by press the

Left or Right Arrow Key

Camera Exposure

Select desired Camera Exposure mode based on surroundings.

Select desired Camera Color Mode (Color or Monochromatic)

Select desired Camera White Balance to be automatic or Fixed.

Camera Color Mode

Camera White

Balance

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Camera Lens

Correction

Correct Camera Lens noise. Default is No. Recommend to set to YES to

reduce camera lens noise and improve video quality.

TV Output

Select desired TV Output type (PAL or NTSC).

In addition to the Basic Settings configuration page, end user also has access to the device Status page.

The following is a screen shot of the device Status page. Details are explained next.

Grandstream Device Configuration

STATUS BASIC SETTINGS ADVANCED SETTINGS ACCOUNT 1 ACCOUNT 2 ACCOUNT 3

Hardware Revision: Main-- 1.0 Rev A Interface-- 1.0 Rev A

MAC Address: 00.0B.82.08.77.5A

IP Address: 192.168.10.135

Product Model: GXV3000

Software Version: Application-- 1.0.0.24 Loader-- 1.0.0.2 Boot-- 1.0.0.0

System Up Time: 2 day(s) 6 hour(s) 35 minute(s)

Registered: Account 1: Yes

Account 2: No

Account 3: No

PPPoE Link Up: disabled

NAT: detected NAT type is full cone

NAT Mapped IP: 72.72.12.143

Total Inbound Calls: 2

Total Outbound Calls: 3

Total Missed Calls: 0

Total SIP Message Sent: 1085

Total SIP Message Received: 1077

Total RTP Packet Sent: 77523

Total RTP Packet Received: 73774

Total RTP Packet Loss: 270

Hardware Revision Hardware version number: Main Board, Interface Board

MAC Address

The device ID, in HEX format. This is a very important ID for ISP

troubleshooting.

IP Address

This field shows IP address of GXV-3000

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Product Model

This field contains the product model information.

Software Version

• Program: This is the main software (firmware) release number, always

used for identify the whole software (firmware) system of the phone.

• Loader: Driver loader code version number.

• Boot: Booting code version number

System Up Time

Registered

This field shows system up time since the last reboot.

This field indicates whether the accounts are registered to the related SIP

server(s). GXV-3000 can support three different SIP profile.

PPPoE Link Up

This field shows whether the PPPoE connection is up if connected to DSL

modem.

Detected NAT Type This field shows what kind NAT router the GXV-3000 is connected to. It is

based on STUN protocol resolution result.

5.2.3 Advanced User Configuration

To login to the Advanced User Configuration page, please follow the instructions in section 5.2.1 to

get to the following login page. The password is case sensitive with a maximum length of 25

characters and the factory default password for Advanced User is “admin”.

Grandstream Device Configuration

Password

Advanced User configuration includes not only the end user configuration, but also advanced

configuration such as SIP configuration, Codec selection, NAT Traversal Setting and other

miscellaneous configuration. Following is a screen shot of the advanced configuration page:

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Grandstream Device Configuration

ADVANCED SETTINGS ACCOUNT 1 ACCOUNT 2 ACCOUNT 3

STATUS BASIC SETTINGS

Admin

Password:

(purposely not displayed for security protection)

5.3kbps encoding rate

G723 rate:

6.3kbps encoding rate

No Yes

(up to 10/20/32/64 for G711/G726/G723/other codecs respectively)

Silence

Suppression:

Voice Frames

per TX:

Video frame

rate:

15 frames/second

128 kbps

Video bit rate

(kbps):

Video Rate

Control:

Frame

TMN5 (better for bit rate >= 384)

Video Frame

Skipping:

Yes

Video Post

Processing:

Yes

Video fit to

screen:

Scaling

Cropping

Layer 3 QoS:

Layer 2 QoS:

(Diff-Serv or Precedence value)

802.1Q/VLAN Tag

802.1p priority value

(0-7)

No Key Entry

Timeout:

(in seconds, default is 4 seconds)

Use # as Dial

Key:

Yes (if set to Yes, "#" will function as the "(Re-)Dial" key)

local RTP

port:

5004

(1024-65535, default 5004)

Use random

port:

Yes

keep-alive

interval:

(in seconds, default 20 seconds)

(if specified, this will be used in SIP/SDP message)

Use NAT IP

stun.fw dnet.net:3478

STUN server:

(URI or IP:port)

Firmware

Upgrade:

fm.grandstream.com/gs

Upgrade Server:

Via

TFTP

HTTP

Automatic Upgrade:

10080

minutes (default 7 days)

Yes, check for upgrade every

DTMF

Payload

Type:

101

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Syslog

Server:

192.168.7.255

DEBUG

Syslog Level:

NTP Server:

time.nist.gov

(URI or IP address)

Custom ring tone 1, used if incoming caller ID is

Custom ring tone 2, used if incoming caller ID is

Custom ring tone 3, used if incoming caller ID is

Distinctive

Ring Tone:

Disable Call-

Waiting:

Yes

Yes (configuration update via keypad is disabled if set to Yes)

Update Cancel Reboot

Lock keypad

update:

Admin

Password

Administrator password. Only administrator can configure the “Advanced Settings”

page. Password field is purposely left blank for security reason after clicking update

and saved. The maximum password length is 25 characters.

Silence

Suppression

This controls the silence suppression/VAD feature of G723 and G729. If set to

“Yes”, when a silence is detected, small quantity of VAD packets (instead of audio

packets) will be sent during the period of no talking. If set to “No”, this feature is

disabled.

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Voice Frames This field contains the number of voice frames to be transmitted in a single Ethernet

per TX

packet (be advised the max. size of Ethernet packet is 1500 byte (or 120k bit) so

user should be aware that there IS a limit there). When setting this value, the user

should be aware of the requested packet time (ptime, used in SDP message) as a

result of configuring this parameter. This parameter is associated with the first codec

in the above codec Preference List or the actual used payload type negotiated

between the 2 conversation parties at run time.

e.g., if the first codec is configured as G723 and the “Voice Frames per TX” is set to

be 2, then the “ptime” value in the SDP message of an INVITE request will be 60ms

because each G723 voice frame contains 30ms of audio. Similarly, if this field is set

to be 2 and if the first codec chosen is G729 or G711 or G726, then the “ptime”

value in the SDP message of an INVITE request will be 20ms.

If the configured voice frames per TX exceeds the maximum allowed value, the IP

phone will use and save the maximum allowed value for the corresponding first

codec choice. The maximum value for PCM is 10 (x10ms) frames; for G726, it is 20

(x10ms) frames; for G723, it is 32 (x30ms) frames; for G729/G728, 64 (x10ms) and

64 (x2.5ms) frames respectively.

Please be very careful when massage those parameters. By adjust this, user also get

jitter buffer changed accordingly. BT-100 phone has patent dynamic jitter buffer

handling algorithm. The jitter buffer range from 20 ~ 200 ms.

Incorrect setting will affect voice quality so do not touch the parameter if not

understand and most of the case the default value will work in GS products.

Please refer to the Codec FAQ in our website for more technical details:

http://www.grandstream.com/FAQ-Codec.pdf

Video Frame Default value is 15 frames/second. User adjustable based on network condition.

Rate

Video bit rate Default value is 128 kbps. User adjustable based on network environment.

(kbps)

Video fit to

Screen

When the received image size is bigger than the LCD resolution (QVGA), the

GXV3000 can scale the image to fit the LCD or crop it.

Layer 3 QoS

This field defines the layer 3 QoS parameter which can be the value used for IP

Precedence or Diff-Serv or MPLS. Default value is 48.

Layer 2 QoS

This contains the value used for layer 2 VLAN tag. Default setting is

blank.

No Key Entry Default is 4 seconds.

Timeout

Use # as

This parameter allows users to configure the “#” key to be used as the “Send” (or

Send Key

“Dial”) key. If set to “Yes”, pressing this key will immediately trigger the sending of

dialed string collected so far. In this case, this key is essentially equivalent to the

“(Re)Dial” key. If set to “No”, this “#” key will then be included as part of the dial

string to be sent out.

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Local RTP

port

This parameter defines the local RTP-RTCP port pair the GXV-3000 will listen and

transmit. It is the base RTP port for channel 0. When configured, channel 0 will use

this port _value for RTP and the port_value+1 for its RTCP; channel 1 will use

port_value+2 for RTP and port_value+3 for its RTCP. The default value is 5004.

Use Random

Port

This parameter, when set to Yes, will force random generation of both the local SIP

and RTP ports. This is usually necessary when multiple GXV-3000s are behind the

same NAT.

Keep-alive

interval

This parameter specifies how often the GXV-3000 sends a blank UDP packet to the

SIP server in order to keep the “hole” on the NAT open. Default is 20 seconds.

Use NAT IP

NAT IP address used in SIP/SDP message. Default is blank.

STUN Server IP address or Domain name of the STUN server.

Firmware

This radio button will enable GXV-3000 to download firmware or configuration file

Upgrade and through either HTTP or local TFTP server. This is mutual exclusive choice.

provisioning

Via TFTP

Server

This is the IP address of the configured TFTP server. If selected and it is non-zero or

not blank, the GXV-3000 will attempt to retrieve new configuration file or new code

image from the specified TFTP server at boot time. It will make up to 3 attempts

before timeout and then it will start the boot process using the existing code image in

the Flash memory. If a TFTP server is configured and a new code image is retrieved,

the new downloaded image will be verified and then saved into the Flash memory.

Note: It is strongly recommended that user upgrade firmware locally in LAN

environment if using TFTP to upgrade. Please do NOT interrupt the TFTP upgrade

process (especially the power supply) as this will damage the device.

Via HTTP

Server

The URL for the HTTP server used for firmware upgrade and configuration via

HTTP. For example,

http://provisioning.mycompany.com:6688/Grandstream/1.0.0.14

Here “:6688” is the specific TCP port that the HTTP server is listening at, it can be

omitted if using default port 80.

Note: If Auto Upgrade is set to No, GXV-3000 will only do HTTP download once

at boot up.

Automatic

Upgrade

Default is Yes. Choose Yes to enable automatic HTTP upgrade and provisioning.

In “Check for upgrade every” field, enter the number of minutes to enable the phone

to check the HTTP server for firmware upgrade or configuration changes in the

defined period of time.

When set to No, the phone will only do HTTP upgrade and configuration check once

at boot up. Used by ITSP. End user should NOT touch these parameters.

DTMF

This parameter sets the payload type for DTMF using RFC2833.

Payload Type

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Syslog Server The IP address or URL of System log server. This feature is especially useful for

ITSP (Internet Telephone Service Provider)

Syslog Level

Select the ATA to report the log level. Default is NONE. The level is one of

DEBUG, INFO, WARNING or ERROR. Syslog messages are sent based on the

following events:

•

product model/version on boot up (INFO level)

NAT related info (INFO level)

sent or received SIP message (DEBUG level)

SIP message summary (INFO level)

inbound and outbound calls (INFO level)

registration status change (INFO level)

negotiated codec (INFO level)

Ethernet link up (INFO level)

SLIC chip exception (WARNING and ERROR levels)

memory exception (ERROR level)

The Syslog uses USER facility. In addition to standard Syslog payload, it contains

the following components:

GS_LOG: [device MAC address][error code] error message

Here is an example: May 19 02:40:38 192.168.1.14 GS_LOG:

[00:0b:82:00:a1:be][000] Ethernet link is up

NTP server

This parameter defines the URI or IP address of the NTP (Network Time Protocol)

server which is used by GXV-3000 to display the current date/time.

Distinctive

Ring Tone

Customer Ring Tone 1 to 3 with associate Caller ID: when selected, if Caller ID is

configured, then the device will ONLY sound this ring tone when the incoming call

is from the Caller ID, device will use System Ring Tone for all other calls.

When selected but no Caller ID is configured, the selected ring tone will be used for

all incoming calls.

Disable Call

Waiting

Default is No.

Lock keypad

update

If this parameter is set to “Yes”, the configuration changes via keypad are disabled

therefore the phone is some kind of locked.

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5.2.4 Individual Account Settings

Three independent SIP accounts each has its own configuration page. Their configurations are

identical. The following is a screen shot of SIP Account 2 settings.

Grandstream Device Configuration

STATUS BASIC SETTINGS

ADVANCED SETTINGS

ACCOUNT 1 ACCOUNT 2 ACCOUNT 3

Account Active:

Yes

NetCentrex

Account Name:

SIP Server:

(e.g., MyCompany)

sip.netcentrex.com

proxy.netcentrex.com

20001014084505168

(e.g., sip.mycompany.com, or IP address)

(e.g., proxy.myprovider.com, or IP address, if any)

(the user part of an SIP address)

Outbound Proxy:

SIP User ID:

Authenticate ID:

Authenticate Password:

Name:

(can be identical to or different from SIP User ID)

(purposely not displayed for security protection)

(optional, e.g., John Doe)

4084505168

Use DNS SRV:

Yes

User ID is phone number:

SIP Registration:

Unregister On Reboot:

Yes

(in minutes. default 1 hour, max 45 days)

5062

local SIP port:

(default 5062)

NAT Traversal (STUN):

Yes

SUBSCRIBE for MWI:

Proxy-Require:

Voice Mail UserID:

Send DTMF:

4084505000

(User ID/extension for 3rd party voice mail system)

in-audio

via RTP (RFC2833)

via SIP INFO

Early Dial:

Yes (use "Yes" only if proxy supports 484 response)

Dial Plan Prefix:

(this prefix string is added to each dialed number)

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Enable Call Features:

180

Yes (if Yes, Call Forwarding & Call-Waiting-Disable are supported locally)

Session Expiration:

Min-SE:

(in seconds. default 180 seconds)

(in seconds. default and minimum 90 seconds)

No (Request for timer when making outbound calls)

No (When caller supports timer but did not request one)

No (Use timer even when remote party does not support)

Caller Request Timer:

Callee Request Timer:

Force Timer:

Yes

UAC Specify Refresher:

UAS Specify Refresher:

Force INVITE:

UAC

Yes

UAS

Omit (Recommended)

UAS (When UAC did not specify refresher tag)

No (Always refresh with INVITE instead of UPDATE)

Enable 100rel:

Yes

system ring tone

custom ring tone 1

custom ring tone 2

custom ring tone 3

Account Ring Tone:

Send Anonymous:

Auto Answer:

Yes (caller ID will be blocked if set to Yes)

Yes

Intercom/Paging

GSM

choice 1:

choice 2:

choice 3:

choice 4:

choice 5:

choice 6:

choice 7:

choice 8:

G.723.1

G.729A/B

PCMU

PCMA

PCMU

PCMA

Preferred Vocoder:

(in listed order)

Preferred Video Coder:

(in listed order)

H.264

choice 1:

choice 2:

Jitter Delay:

Medium

Enable Video:

Yes

H.264 payload type:

Special Feature:

(between 96 and 127, default is 99)

Standard

Update

Cancel

Reboot

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Account Active

This field indicates whether the account is active or not. The default value for

the primary account Account 1 is Yes. The default values for the other three

accounts are No.

Account Name

SIP Server

A name to identify an account which will be displayed in LCD.

SIP Server’s IP address or Domain name provided by VoIP service provider.

Outbound Proxy

IP address or Domain name of Outbound Proxy, or Media Gateway, or Session

Border Controller. Used by GXV-3000 for firewall or NAT penetration in

different network environment. If symmetric NAT is detected, STUN will not

work and ONLY outbound proxy can provide solution for it.

SIP User ID

User account information, provided by VoIP service provider (ITSP), usually

has the form of digit similar to phone number or actually a phone number.

Authenticate ID

SIP service subscriber’s Authenticate ID used for authentication. Can be

identical to or different from SIP User ID.

Authenticate

Password

SIP service subscriber’s account password for GXV-3000 to register to (SIP)

servers of ITSP.

Name

SIP service subscriber’s name which will be used for Caller ID display.

Default is No. If set to Yes the client will use DNS SRV to look up server.

Use DNS SRV:

User ID is Phone

Number

If the GXV-3000 has an assigned PSTN telephone number, this field should

be set to “Yes”. Otherwise, set it to “No”. If “Yes” is set, a “user=phone”

parameter will be attached to the “From” header in SIP request

SIP Registration

This parameter controls whether the GXV-3000 needs to send REGISTER

messages to the proxy server. The default setting is “Yes”.

Unregister on Reboot Default is No. If set to yes, the SIP user’s registration information will be

cleared on reboot.

This parameter allows user to specify the time frequency (in minutes) that

GXV-3000 refreshes its registration with the specified registrar. The default

interval is 60 minutes (or 1 hour). The maximum interval is 65535 minutes

(about 45 days).

Local SIP port

This parameter defines the local SIP port the GXV-3000 will listen and

transmit. The default value for Account 1 is 5060. It is 5062, 5064, 5066 for

Account 2, Account 3 and Account 4 respectively.

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NAT Traversal

This parameter defines whether the GXV-3000 NAT traversal mechanism will

be activated or not. If activated (by choosing “Yes”) and a STUN server is also

specified, then the GXV-3000 will behave according to the STUN client

specification. Under this mode, the embedded STUN client inside the GXV-

3000 will attempt to detect if and what type of firewall/NAT it is sitting behind

through communication with the specified STUN server. If the detected NAT

is a Full Cone, Restricted Cone, or a Port-Restricted Cone, the GXV-3000 will

attempt to use its mapped public IP address and port in all of its SIP and SDP

messages. If the NAT Traversal field is set to “Yes” with no specified STUN

server, the GXV-3000 will periodically (every 20 seconds or so) send a blank

UDP packet (with no payload data) to the SIP server to keep the “hole” on the

NAT open.

Subscribe for MWI: Default is No. When set to “Yes” a SUBSCRIBE for Message Waiting

Indication will be sent periodically.

Proxy-Require

SIP Extension to notify SIP server that the unit is behind the NAT/Firewall.

Voice Mail User ID

When configured, user will be able to dial voice mail server by pressing

“MSG” button. This ID is usually the VM portal access number.

Send DTMF

This parameter specifies the mechanism to transmit DTMF digit. There are 3

modes supported: in audio which means DTMF is combined in audio signal

(not very reliable with low-bit-rate codec), via RTP (RFC2833), or via SIP

INFO.

Early Dial

Default is No. Use only if proxy supports 484 response.

Sets the prefix added to each dialed number.

Dial Plan Prefix

Enable Call Features Default is No. If set to Yes, Call transfer, Call Forwarding & Do-Not-Disturb

are supported locally.

Session Expiration

Grandstream implemented SIP Session Timer. The session timer extension

enables SIP sessions to be periodically “refreshed” via a SIP request

(UPDATE, or re-INVITE. Once the session interval expires, if there is no

refresh via a UPDATE or re-INVITE message, the session will be terminated.

Session Expiration is the time (in seconds) at which the session is considered

timed out, if no successful session refresh transaction occurs beforehand. The

default value is 180 seconds.

Min-SE

The minimum session expiration (in seconds). The default value is 90

seconds.

Caller Request Timer If selecting “Yes” the phone will use session timer when it makes outbound

calls if remote party supports session timer.

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Callee Request Timer If selecting “Yes” the phone will use session timer when it receives inbound

calls with session timer request.

Force Timer

If selecting “Yes” the phone will use session timer even if the remote party

does not support this feature. Selecting “No” will allow the phone to enable

session timer only when the remote party support this feature.

To turn off Session Timer, select “No” for Caller Request Timer, Callee

Request Timer, and Force Timer.

UAC Specify

Refresher

As a Caller, select UAC to use the phone as the refresher, or UAS to use the

Callee or proxy server as the refresher.

UAS Specify

Refresher

As a Callee, select UAC to use caller or proxy server as the refresher, or UAS

to use the phone as the refresher.

Force INVITE

Session Timer can be refreshed using INVITE method or UPDATE method.

Select “Yes” to use INVITE method to refresh the session timer.

Enable 100rel

The use of the PRACK (Provisional Acknowledgment) method enables

reliability to be offered to SIP provisional responses (1xx series). This is very

important if PSTN internetworking is to be supported. A user’s wish to use

reliable provisional responses is invoked by the 100rel tag which is appended

to the value of the required header of initial signalling messages.

Account Ring Tone

Send Anonymous

There are 4 different ring tone that are defined:

• System Ring Tone: when selected, all calls will ring with system ring

tone.

• Customer Ring Tone 1 to 3: when selected, GXV-3000 will ONLY

play this ring tone for all the incoming calls for this account.

If this parameter is set to “Yes”, the “From” header in outgoing INVITE

message will be set to anonymous, essentially blocking the Caller ID from

displaying.

Auto Answer

When set to “Yes”, GXV-3000 will automatically switch to speaker when

there is an incoming call.

Preferred Vocoder

The GXV-3000 supports up to 5 different Vocoder types including G.711 A-

/U-law, GSM, G.723.1, G.729A/B.

User can configure Vocoders in a preference list that will be included with the

same preference order in SDP message. The first Vocoder in this list can be

entered by choosing the appropriate option in “Choice 1”. Similarly, the last

Vocoder in this list can be entered by choosing the appropriate option in

“Choice 8”.

Preferred Video

Coder

Currently GXV-3000 supports only H.264 codec.

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Jitter Delay

Select desired Jitter Buffer Delay

Enable Video

When set to Yes, video is enabled on calls, otherwise disabled.

H.264 payload type

Enter a desired value (96-127) for dynamic RTP payload type for H.264 codec.

Default is 99.

Special Feature

Default is Standard. Choose the selection to meet some special requirements

from Soft Switch vendors like Nortel, Broadsoft, etc.

5.2.5 Saving the Configuration Changes

Once a change is made, the user should press the “Update” button in the Configuration Menu. The IP

phone will then display the following screen to confirm that the changes have been saved:

Grandstream Device Configuration

STATUS BASIC SETTINGS

ADVANCED SETTINGS

ACCOUNT 1 ACCOUNT 2 ACCOUNT 3

Your configuration changes have been saved.

They will take effect on next reboot.

Reboot

User is recommended to power cycle the IP phone after seeing the above message.

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5.2.6 Rebooting the Phone from Remote

The administrator of the phone can remotely reboot the phone by pressing the “Reboot” button at the

bottom of the configuration menu. Once done, the following screen will be displayed to indicate that

rebooting is underway.

Grandstream Device Configuration

The device is rebooting now...

You may relogin by clicking on the link below in 30 seconds.

Click to relogin

At this point, user can relogin to the phone after waiting for about 30 seconds.

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5.3 Configuration through Central Provisioning Server

Grandstream GXV-3000 can be automatically configured from a central provisioning system.

When GXV-3000 boots up, it will send TFTP or HTTP request to download configuration file which is

“cfg000b82xxxxxx”, where “000b82xxxxxx” is the MAC address of the GXV-3000.

The configuration file can be downloaded via TFTP or HTTP from the central server. A service

provider or an enterprise with large deployment of GXV-3000 can easily manage the configuration and

service provisioned for individual device from a central server remotely.

Grandstream provides a licensed provisioning system called GAPS that can be used to support

automated configuration of GXV-3000. GAPS (Grandstream Automated Provisioning System) uses

enhanced (NAT friendly) TFTP or HTTP (thus no NAT issues) and other communication protocols to

communicate with each individual GXV-3000 for firmware upgrade, remote reboot, etc.

Grandstream provide GAPS (Grandstream Automated Provisioning System) service to VoIP service

providers. It could be either simple redirection or with certain special provisioning settings. Initially

upon booting up, Grandstream devices by default point to Grandstream provisioning server GAPS,

based on the unique MAC address of each device, GAPS provision the devices with redirection

settings so that they will be redirected to customer’s TFTP or HTTP server for further provisioning.

Grandstream also provides GAPSLite software package which contains our NAT friendly TFTP server

and a configuration tool to facilitate the task of generating device configuration files.

The GAPSLite configuration tool is now free to end users. The tool and configuration templates can be

downloaded from http://www.grandstream.com/DOWNLOAD/Configuration_Tool/.

For details on how GAPS works, please refer to the documentation of GAPS product or contact

Grandstream Sales Department for more information.

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Software Upgrade

Software (or firmware) upgrade can be done via either TFTP or HTTP. The corresponding

configuration settings are in the ADVANCED SETTINGS configuration page.

6.1 Firmware Upgrade through TFTP/HTTP

To upgrade via TFTP or HTTP, user needs to select TFTP or HTTP upgrade method. “Upgrade

Server” needs to be set to a valid URL of a HTTP server. Server name can be in either FQDN or IP

address format. Here are examples of some valid URL.

e.g. firmware.mycompany.com:6688/Grandstream/1.0.0.18

e.g. 168.75.215.189

There are two ways to set up the Upgrade Server to upgrade firmware, namely through the Key Pad

Menu or via the GXV-3000’s Web configuration interface. To configure the Upgrade Server via Key

Pad Menu options, select “System Config” from the Main Menu, then select “Upgrade Preferences”.

Under this sub Menu, user can edit Upgrade Server in either an IP address format or FQDN format.

Choose “Save and use TFTP” or “Save and use HTTP” to select upgrade method. And select

“Reboot” from the Main Menu to reboot the phone.

To configure the Upgrade Server via the Web configuration interface, open up your web browser and

enter the IP address of GXV-3000. Enter the admin password to get into the web configuration

interface. In the ADVANCD SETTINGS page, enter the Upgrade Server’s IP address or FQDN in the

“Upgrade Server” field. Select TFTP or HTTP upgrade method. Once these settings are entered, user

needs to update the change by clicking the “Update” button. Then “Reboot” or power cycle the phone,

the firmware files will be fetched upon booting up.

If the configured upgrade server is found and a new code image is available, the GXV-3000 phone will

attempt to retrieve the new image files by downloading them into the phone’s SRAM. During this

stage, the GXV-3000 phone’s LCD will show firmware file downloading process. Upon verification of

checksum, the new code image will be saved into the Flash. If firmware upgrade fails for any reason

(e.g., TFTP/HTTP server is not responding, there are no code image files available for upgrade, or

checksum test fails, etc), the GXV-3000 phone will stop the upgrading process and simply boot using

the existing code image in the flash.

Firmware upgrading may take as long as 45 minutes over Internet, or just 5 minutes on a controlled

LAN. It is strongly recommended to conduct firmware upgrade in a controlled LAN environment

whenever possible.

For users who do not have local TFTP server, Grandstream provides a NAT-friendly TFTP server on

the public Internet for users to download the latest firmware upgrade automatically. Please check the

Services section of Grandstream’s Web site to obtain this TFTP server IP address:

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Alternatively, user can download and install a free TFTP or HTTP server in his/her LAN to do

firmware upgrading.

A free Windows version TFTP server can be downloaded from:

http://support.solarwinds.net/updates/New-customerFree.cfm.

Our latest official release can be downloaded from:

http://www.grandstream.com/y-firmware.htm

Unzip the file and put all of them under the root directory of the TFTP server. Put the PC running the

TFTP server and the GXV-3000 phone in the same LAN segment. Please go to File -> Configure ->

Security to change the TFTP server's default setting from "Receive Only" to "Transmit Only" for the

firmware upgrade. Start the TFTP server, in the phone’s web configuration page, configure

the Firmware Server Path with the IP address of the PC, update the change and reboot the unit.

User can also choose to download the free HTTP server from http://httpd.apache.org/ or just use

Microsoft IIS web server

NOTE:

• When GXV-3000 phone boots up, it will send TFTP or HTTP request to download

configuration file “cfg000b82xxxxxx”, where “000b82xxxxxx” is the MAC address of the

GXV-3000 phone. This file is for initial automatically provisioning purpose only, for normal

TFTP or HTTP firmware upgrade, the following error messages in a TFTP or HTTP server log

can be ignored.

TFTP Error from [IP ADRESS] requesting cfg000b82023dd4 : File does not exist

Configuration File Download

NOTE:

• After flashing the firmware, a power cycle is required. Please power cycle the phone after

the downloading process finished and when the LCD becomes pale or white.

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6.2 Configuration File Download

Grandstream SIP Device can be configured via Web Interface as well as via Configuration File

through TFTP or HTTP. “Upgrade Server” is the TFTP or HTTP server path for configuration file. It

needs to be set to a valid URL, either in FQDN or IP address format.

A configuration parameter is associated with each particular field in the web configuration page. A

parameter consists of a Capital letter P and 2 to 3 (Could be extended to 4 in the future) digit numeric

numbers. i.e., P2 is associated with “Admin Password” in the ADVANCED SETTINGS page. For a

detailed parameter list, please refer to the corresponding configuration template of the firmware.

When Grandstream Device boots up or reboots, it will issue request for configuration file named

“cfgxxxxxxxxxxxx”, where “xxxxxxxxxxxx” is the MAC address of the device, i.e.,

“cfg000b820102ab”. The configuration file name should be in lower cases.

6.3 Managing Firmware and Configuration File Download

When “Automatic Upgrade” is set to “Yes”, Service Provider can use P193 (Auto Check Interval, in

minutes, default and minimum is 60 minutes) to have the devices periodically check with either

Upgrade Server. This allows the device periodically check if there are any new changes need to be

taken on a scheduled time. By defining different intervals in P193 for different devices, Server

Provider can spread the Firmware or Configuration File download in minutes to reduce the Firmware

or Provisioning Server load at any given time.

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Auxiliary Ports

7.1 USB 2.0 Port

When a USB device is plugged into one of the two USB 2.0 ports, an icon will show up in the lower

part of the LCD to illustrate the connected device. Following is the snap shot of the LCD when an USB

device is plugged into the interface:

Figure 7-1:

(Remark: This screen shot is NOT correct, just put here for space occupation temporarily)

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7.1.1 Capture pictures via USB port

When a USB flash drive is plugged into the USB port and icon showed up to illustrate the drive is

ready, user can snap shot or capture the picture showed on the LCD and save it into the flash disk.

Here are the procedures: When the USB flash disk device is ready, whether the video phone is in

camera local loopback mode or in a live video call, just press “OK” button once, the LCD will freeze 1

or 2 seconds, the captured picture will be saved in the disk using a format like: “gxv_xxxx.yuv”.

Only one picture can be saved at one time.

User needs special decoding software to see the captured pictures stored in the USB flash disk. A free

software called XnView can be downloaded from:

http://perso.wanadoo.fr/pierre.g/xnview/enxnview.html

Once this software installed, please choose file type “YUV - YUV 4:2:2” to open and see the captured

pictures.

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7.2 RCA style stereo audio & composite video output

The picture below shows the connection of GXV-3000 to TV set which allows use to watch the video

and hear the audio on home TV set.

Figure 7-2:

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7.3 Headset Jack

The picture below shows the handset and headset connectors’ wiring schema of GXV-3000.

Figure 7-3:

As show in the schema, the left side is pin assignment of a RJ-22 handset plug; while the right side is

showing a normal 2.5mm headset plug. If use want to connect the phone to external Speaker or

Intercom/Paging system, necessary adaptors are required from local electronic stores.

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Restore Factory Default Setting

WARNING !!!

Restore the Factory Default Setting will DELETE all configuration information of the phone.

Please BACKUP or PRINT out all the settings before you approach to following steps.

Grandstream will not take any responsibility if you lose all the parameters of setting and cannot

connect to your VoIP service provider.

Please disconnect network cable and power cycle the unit before trying to reset the unit to factory

default. The steps are as follows:

Step 1:

Press “OK” key to bring up the key pad configuration UI menu, select “System Config”, press “OK” to

enter submenu, select “Factory Reset” (Please refer to Table 5-1 of keypad flow chart)

Step 2:

Key in the MAC address which printed on the bottom of the sticker. Please use the following mapping:

0-9: 0-9

A: 22

(when pressed 2 twice, the “A” letter will show on the LCD)

B: 222

C: 2222

D: 33

E: 333

F: 3333

For example, if the MAC address is 000b8200e395, it should be key in as

“0002228200333395”.

NOTE:

• If there is digits like “22” in the MAC, you need to type “2” then press “->” right arrow key to

move the cursor or wait for 4 seconds to continue to key in another “2”.

Step 3:

Press the “OK” key again to move the cursor to “OK” button then press “OK” key again to confirm. It

the MAC address you input is correct, the phone will reboot now. Otherwise it will exist to previous

keypad menu interface.

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Glossary of Terms

ADSL

Asymmetric Digital Subscriber Line: Modems attached to twisted pair copper wiring that

transmit from 1.5 Mbps to 9 Mbps downstream (to the subscriber) and from 16 kbps to 800

kbps upstream, depending on line distance.

AGC

ARP

Automatic Gain Control, is an electronic system found in many types of devices. Its purpose is

to control the gain of a system in order to maintain some measure of performance over a

changing range of real world conditions.

Address Resolution Protocol is a protocol used by the Internet Protocol (IP) [RFC826],

pacifically IPv4, to map IP network addresses to the hardware addresses used by a data link

protocol. The protocol operates below the network layer as a part of the interface between the

OSI network and OSI link layer. It is used when IPv4 is used over Ethernet

ATA

Analogue Telephone Adapter. Covert analogue telephone to be used in data network for VoIP,

like Grandstream HT series products.

CODEC

Abbreviation for Coder-Decoder. It's an analog-to-digital (A/D) and digital-to-analog (D/A)

converter for translating the signals from the outside world to digital, and back again.

CNG

Comfort Noise Generator, generate artificial background noise used in radio and wireless

communications to fill the silent time in a transmission resulting from voice activity detection.

DATAGRAM

A data packet carrying its own address information so it can be independently routed from its

source to the destination computer

DECIMATE

To discard portions of a signal in order to reduce the amount of information to be encoded or

compressed. Lossy compression algorithms ordinarily decimate while subsampling.

DECT

Digital Enhanced Cordless Telecommunications: A standard developed by the European

Telecommunication Standard Institute from 1988, governing pan-European digital mobile

telephony. DECT covers wireless PBXs, telepoint, residential cordless telephones, wireless

access to the public switched telephone network, Closed User Groups (CUGs), Local Area

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Networks, and wireless local loop. The DECT Common Interface radio standard is a

multicarrier time division multiple access, time division duplex (MC-TDMA-TDD) radio

transmission technique using ten radio frequency channels from 1880 to 1930 MHz, each

divided into 24 time slots of 10ms, and twelve full-duplex accesses per carrier, for a total of

120 possible combinations. A DECT base station (an RFP, Radio Fixed Part) can transmit all

12 possible accesses (time slots) simultaneously by using different frequencies or using only

one frequency. All signaling information is transmitted from the RFP within a multiframe (16

frames). Voice signals are digitally encoded into a 32 Kbit/s signal using Adaptive Differential

Pulse Code Modulation.

DNS

DID

Short for Domain Name System (or Service or Server), an Internet service that translates

domain names into IP addresses

Direct Inward Dialing

Direct Inward Dialing. The ability for an outside caller to dial to a PBX extension without

going through an attendant or auto-attendant.

DSP

Digital Signal Processing. Using computers to process signals such as sound, video, and other

analog signals which have been converted to digital form.

Digital Signal Processor. A specialized CPU used for digital signal processing.

Grandstream products all have DSP chips built inside.

DTMF

Dual Tone Multi Frequency

The standard tone-pairs used on telephone terminals for dialing using in-band signaling. The

standards define 16 tone-pairs (0-9, #, * and A-F) although most terminals support only 12 of

them (0-9, * and #).

FQDN

FXO

Fully Qualified Domain Name

A FQDN consists of a host and domain name, including top-level domain. For example,

www.grandstream.com is a fully qualified domain name. www is the host, grandstream is the

second-level domain, and com is the top level domain.

Foreign eXchange Office

An FXO device can be an analog phone, answering machine, fax, or anything that handles a

call from the telephone company like AT&T. They should also operate the same way when

connected to an FXS interface.

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An FXO interface will accept calls from FXS or PSTN interfaces. All countries and regions

have their own standards.

FXO is complimentary to FXS (and the PSTN).

FXS

Foreign eXchange Station

An FXS device has hardware to generate the ring signal to the FXO extension (usually an

analog phone).

An FXS device will allow any FXO device to operate as if it were connected to the phone

company. This makes your PBX the POTS+PSTN for the phone.

The FXS Interface connects to FXO devices (by an FXO interface, of course).

DHCP

The Dynamic Host Configuration Protocol (DHCP) is an Internet protocol for automating the

configuration of computers that use TCP/IP. DHCP can be used to automatically assign IP

addresses, to deliver TCP/IP stack configuration parameters such as the subnet mask and

default router, and to provide other configuration information such as the addresses for printer,

time and news servers.

ECHO CANCELLATION

Echo Cancellation is used in telephony to describe the process of removing echo from a voice

communication in order to improve voice quality on a telephone call. In addition to improving

quality, this process improves bandwidth savings achieved through silence suppression by

preventing echo from traveling across a network.

There are two types of echo of relevance in telephony: acoustic echo and hybrid echo. Speech

compression techniques and digital processing delay often contribute to echo generation in

telephone networks.

H.323

H.264

A suite of standards for multimedia conferences on traditional packet-switched networks.

H.264, MPEG-4 Part 10, or AVC, for Advanced Video Coding, is a digital video codec

standard which is noted for achieving very high data compression. It was written by the ITU-T

Video Coding Experts Group (VCEG) together with the ISO/IEC Moving Picture Experts

Group (MPEG) as the product of a collective partnership effort known as the Joint Video Team

(JVT). The ITU-T H.264 standard and the ISO/IEC MPEG-4 Part 10 standard (formally,

ISO/IEC 14496-10) are technically identical. The final drafting work on the first version of the

standard was completed in May of 2003.

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The intent of H.264/AVC has been to create a standard that would be capable of providing

good video quality at bit rates that are substantially lower (e.g., half or less) than what previous

standards would need (e.g., relative to MPEG-2, H.263, or MPEG-4 Part 2).

HTTP

Hyper Text Transfer Protocol; the World Wide Web protocol that performs the request and

retrieve functions of a server

Internet Protocol. A packet-based protocol for delivering data across networks.

IP-PBX

IP-based Private Branch Exchange

IP Telephony

(Internet Protocol telephony, also known as Voice over IP Telephony) A general term for the

technologies that use the Internet Protocol's packet-switched connections to exchange voice,

fax, and other forms of information that have traditionally been carried over the dedicated

circuit-switched connections of the public switched telephone network (PSTN). The basic steps

involved in originating an IP Telephony call are conversion of the analog voice signal to digital

format and compression/translation of the signal into Internet protocol (IP) packets for

transmission over the Internet or other packet-switched networks; the process is reversed at the

receiving end. The terms IP Telephony and Internet Telephony are often used to mean the

same; however, they are not 100 per cent interchangeable, since Internet is only a subcase of

packet-switched networks. For users who have free or fixed-price Internet access, IP Telephony

software essentially provides free telephone calls anywhere in the world. However, the

challenge of IP Telephony is maintaining the quality of service expected by subscribers.

Session border controllers resolve this issue by providing quality assurance comparable to

legacy telephone systems.

IVR

IVR is a software application that accepts a combination of voice telephone input and touch-

tone keypad selection and provides appropriate responses in the form of voice, fax, callback, e-

mail and perhaps other media.

MTU

A Maximum Transmission Unit (MTU) is the largest size packet or frame, specified in octets

(eight-bit bytes), that can be sent in a packet- or frame-based network such as the Internet. The

maximum for Ethernet is 1500 byte.

NAT

NTP

Network Address Translation

Network Time Protocol, a protocol to exchange and synchronize time over networks

The port used is UDP 123

Grandstream products using NTP to get time from Internet

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OBP/SBC

Outbound Proxy or another name Session Border Controller. A device used in VoIP networks.

OBP/SBCs are put into the signaling and media path between calling and called party. The

OBP/SBC acts as if it was the called VoIP phone and places a second call to the called party.

The effect of this behavior is that not only the signaling traffic, but also the media traffic

(voice, video etc) crosses the OBP/SBC. Without an OBP/SBC, the media traffic travels

directly between the VoIP phones. Private OBP/SBCs are used along with firewalls to enable

VoIP calls to and from a protected enterprise network. Public VoIP service providers use

OBP/SBCs to allow the use of VoIP protocols from private networks with internet connections

using NAT.

PPPoE

PSTN

Point-to-Point Protocol over Ethernet, is a network protocol for encapsulating PPP frames in

Ethernet frames. It is used mainly with cable modem and DSL services.

Public Switched Telephone Network

i.e. the phone service we use for every ordinary phone call, or called POT (Plain Old

Telephone), or circuit switched network.

RTCP

RTP

Real-time Transport Control Protocol, defined in RFC 3550, a sister protocol of the Real-time

Transport Protocol (RTP), It partners RTP in the delivery and packaging of multimedia data,

but does not transport any data itself. It is used periodically to transmit control packets to

participants in a streaming multimedia session. The primary function of RTCP is to provide

feedback on the quality of service being provided by RTP.

Real-time Transport Protocol defines a standardized packet format for delivering audio and

video over the Internet. It was developed by the Audio-Video Transport Working Group of the

IETF and first published in 1996 as RFC 1889

SDP

SIP

Session Description Protocol, is a format for describing streaming media initialization

parameters. It has been published by the IETF as RFC 2327.

Session Initiation Protocol, An IP telephony signaling protocol developed by the IETF

(RFC3261). SIP is a text-based protocol suitable for integrated voice-data applications. SIP is

designed for voice transmission and uses fewer resources and is considerably less complex than

H.323.

All Grandstream products are SIP based

STUN

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Simple Traversal of UDP over NATs, is a network protocol allowing clients behind NAT (or

multiple NATs) to find out its public address, the type of NAT it is behind and the internet side

port associated by the NAT with a particular local port. This information is used to set up UDP

communication between two hosts that are both behind NAT routers. The protocol is defined in

RFC 3489. STUN will usually work well with non-symmetric NAT routers.

TCP

Transmission Control Protocol, is one of the core protocols of the Internet protocol suite. Using

TCP, applications on networked hosts can create connections to one another, over which they

can exchange data or packets. The protocol guarantees reliable and in-order delivery of sender

to receiver data.

TFTP

UDP

Trivial File Transfer Protocol, is a very simple file transfer protocol, with the functionality of a

very basic form of FTP; It uses UDP (port 69) as its transport protocol.

User Datagram Protocol (UDP) is one of the core protocols of the Internet protocol suite. Using

UDP, programs on networked computers can send short messages known as datagrams to one

another. UDP does not provide the reliability and ordering guarantees that TCP does;

datagrams may arrive out of order or go missing without notice. However, as a result, UDP is

faster and more efficient for many lightweight or time-sensitive purposes.

VAD

Voice Activity Detection or Voice Activity Detector is an algorithm used in speech processing

wherein, the presence or absence of human speech is detected from the audio samples.

VLAN

VoIP

A virtual LAN, known as a VLAN, is a logically-independent network. Several VLANs can co-

exist on a single physical switch. It is usually refer to the IEEE 802.1Q tagging protocol.

Voice over IP

VoIP encompasses many protocols. All the protocols do some form of signaling of call

capabilities and transport of voice data from one point to another. e.g.: SIP, H.323, etc.

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