®
WorkForce 520/525 Series
Quick Guide
Network Setup
Basic Copying, Printing, Scanning, and Faxing
Maintenance
Solving Problems
Maintaining Your Product . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44
Checking Ink Levels . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45
Checking for Software Updates . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49
Error Indicators . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49
Problems and Solutions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50
Where to Get Help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54
Notices. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55
Contents 3
Network Setup
This section provides detailed instructions for setting up your product on a
wireless or wired network.
Before you begin, make sure you set up your product as described on the
Start Here sheet. Then follow the steps in one of these sections to set up the
product on your network:
■
■
For wireless network setup, see below.
For wired network (Ethernet®) setup, see page 18.
Wireless Network Setup
The steps in this section provide detailed instructions for setting up your product
on a wireless network.
You will need to install the software on every computer that will print to your
product. Temporary use of a USB cable (not included) is recommended for the
first installation only. After the printer is connected to the network, you will be
prompted to remove the USB cable.
If you are using Mac OS X 10.6 or don’t have a USB cable, you can use the
buttons on the printer to select wireless settings instead.
Note:
If you have trouble setting up your product, see “Network Problems” on page 50.
■
■
If this is the first time that you’re installing the product, see “Installing for the
First Time” on page 5.
If your product is already on your wireless network and you need to set up
additional computers to print to the product, see “Setting Up Additional
Computers” on page 14.
4 Network Setup
Installing for the First Time
Before you begin, make sure that you have the following information ready and
write it in the space provided below:
■
■
Network name (SSID): _________________________________________
Network password: ____________________________________________
Note:
If your network password contains uppercase (ABC) or lowercase (abc) letters, be sure
to note them correctly. If you don’t know your network name (SSID) or network
password, contact the person who set up your wireless network.
2. Insert the product software CD.
3. Windows® 7 and Windows Vista®: If you see the AutoPlay window, click
Run Setup.exe. When you see the User Account Control screen, click Yes or
Continue.
Windows XP: When you see the Software Installation screen, continue with
step 4.
Mac OS® X: Double-click the Epson icon.
4. When you see this screen, click Install.
Wireless Network Setup 5
5. When you see this screen, select Wireless connection and click Next.
6. When you see this screen, select Set up printer for the first time, then click
Next.
7. Mac OS X 10.6: At the next screen, click Next. Then skip to “Setting Up
With the Product Buttons” on page 11 to set up the product without using a
temporary USB connection.
6 Wireless Network Setup
8. When you see this screen, select a wireless network setup method, then click
Next.
Tip:
If you need help selecting a wireless network setup method, click Which option
9. At the next screen, click Next.
10. Do one of the following:
■
If you selected Temporarily connect USB cable, continue with
“Setting Up With a Temporary USB Cable” below.
■
If you selected Select settings using printer buttons, continue with
“Setting Up With the Product Buttons” on page 11.
Setting Up With a Temporary USB Cable
Do not connect the USB cable to your product until instructed to do so in the
on-screen instructions.
1. Wait while the software is installed.
Wireless Network Setup 7
2. When you see this screen, connect the product to your computer with a USB
cable.
3. Follow the on-screen instructions to continue installing the software.
4. When you see the Firewall Warning screen, click Next.
Note:
If you see a firewall alert message, click Unblock or Allow to let EpsonNet Setup
continue. Do not select Ask Me Later, Keep Blocking, or Block.
8 Wireless Network Setup
5. When you see a screen like the following, select your network name (SSID)
from the list, then click Next.
Note:
If your network name isn’t in the list, select Enter Manually. If your network name
contains uppercase (ABC) or lowercase (abc) letters, enter them correctly.
6. If you see a screen like the following, enter your security key or passphrase,
then click Next.
Note:
If your security key contains uppercase (ABC) or lowercase (abc) letters, enter
them correctly.
Wireless Network Setup 9
7. Wait while EpsonNet Setup configures your product for the network.
8. Follow the instructions on the screen to remove the USB cable from the
product and your computer.
9. When you see the Installation Complete screen, print a test page, then click
Finish.
10. Follow the on-screen instructions to install the rest of your software.
When installation is complete, remove the CD.
To set up additional computers to print to the product, see “Setting Up Additional
Computers” on page 14.
10 Wireless Network Setup
Setting Up With the Product Buttons
If you are using Mac OS X 10.6, or you did not connect a USB cable to set up the
product on your wireless network, follow these steps to set it up using the product
buttons:
1. Follow the instructions on the screen to start the product’s wireless Setup
Wizard.
2. When you see this screen, use the product’s buttons to select the name of your
wireless network, then press OK. When you’re finished, click Next.
If your network name isn’t listed, try the following:
■
Make sure that your wireless router or access point is turned on and
working correctly. Press the y Stop/Clear Settings button to return to
the previous screen, press OK to select Setup Wizard, then repeat step 2.
■
If you still can’t find the network name in the list, your router or access
point is not broadcasting its network name. Press u or d to select Other
SSIDs, then press OK. Continue with the steps in “Entering Your SSID
Manually” on page 14.
Wireless Network Setup 11
3. When you see this screen, do one of the following:
■
If your wireless network has security enabled, use the product’s buttons to
enter your network password. If your password has uppercase or lowercase
letters, be sure to enter them correctly. Then click Next and go to step 4.
■
letters or lowercase letters, or numbers and
special characters.
■
■
Press r to move to the next character.
Press l to delete a character.
■
If your wireless network doesn’t have security enabled, click Next and
continue with step 4.
Note:
If you’re having trouble entering your network password, click Watch video
overview to watch a short video tutorial on how to enter your network password.
If you see a network setup failed message, the network password may have
been entered incorrectly. If your password has uppercase or lowercase letters,
or numbers, be sure to enter them correctly.
Note:
If the product still doesn’t connect to your wireless network, see “The product
cannot find or connect to the wireless router or access point” on page 50.
5. Mac OS X 10.6: Skip to step 10 on page 13.
6. Wait while the software is installed.
12 Wireless Network Setup
7. When you see the Firewall Warning screen, click Next.
Note:
If you see a firewall alert message, click Unblock or Allow to let EpsonNet Setup
continue. Do not select Ask Me Later, Keep Blocking, or Block.
8. Wait while EpsonNet Setup configures your product for the network.
9. When you see the Installation Complete screen, print a test page, then click
Finish.
10. Follow the instructions on the screen to install the rest of your software.
When installation is complete, remove the CD.
Wireless Network Setup 13
To set up additional computers to print to the product, see “Setting Up Additional
Computers” below.
Entering Your SSID Manually
If your network doesn’t broadcast its name (SSID), follow these steps to enter it:
1. From the Select SSID screen on the product control
panel, press u or d to select Other SSIDs, then
press OK.
2. Use the numeric keypad on the control panel to enter your network name.
Important:
Network names are case-sensitive. Be sure to enter uppercase letters (ABC) or
lowercase letters (abc) correctly.
■
Press the buttons repeatedly to select uppercase
special characters.
■
■
Press r to move to the next character.
Press l to delete a character.
3. When you’re done entering your network name,
press OK.
4. Continue with step 3 on page 12 to enter your
network password.
Setting Up Additional Computers
2. Insert the product software CD.
3. Windows 7 and Windows Vista: If you see the AutoPlay window, click Run
Setup.exe. When you see the User Account Control screen, click Yes or
Continue.
Windows XP: When you see the Software Installation screen, continue with
step 4.
Mac OS X: Double-click the Epson icon.
14 Wireless Network Setup
6. When you see this screen, select The printer is already on my wireless
network, then click Next.
7. Wait while the software is installed.
8. Mac OS X 10.6: Skip to step 13 on page 17.
9. When you see the Firewall Warning screen, click Next.
Note:
If you see a firewall alert message, click Unblock or Allow to let EpsonNet Setup
continue. Do not select Ask Me Later, Keep Blocking, or Block.
16 Wireless Network Setup
10. If you see a screen like this one, select the product you would like to set up,
then click Next.
11. Wait while EpsonNet Setup configures your product for the network.
12. When you see the Installation Complete screen, print a test page, then click
Finish.
13. Follow the instructions on the screen to install the rest of your software.
When installation is complete, remove the CD.
Wireless Network Setup 17
Wired (Ethernet) Network Setup
The steps in this section provide detailed instructions for setting up your product
on a wired (Ethernet) network.
Note:
If you’re having trouble setting up your product, see “Network Problems” on page 50.
■
■
If this is the first time that you’re installing the product, follow the steps
below.
If your product is already on your wired network and you need to set up
additional computers to print to the product, see page 22.
Installing for the First Time
1. Make sure your product is turned on.
Note:
If you previously set up the product on a wireless network, you must disable the
wireless LAN before you can connect to a wired network. Press x Menu, press
u or d to select Network Settings, then Wireless LAN Setup, then Disable
2. Insert the product software CD.
3. Windows 7 and Windows Vista: If you see the AutoPlay window, click Run
Setup.exe. When you see the User Account Control screen, click Yes or
Continue.
Windows XP: When you see the Software Installation screen, continue with
step 4.
Mac OS X: Double-click the Epson icon.
18 Wired (Ethernet) Network Setup
6. When you see this screen, select Set up printer for the first time, then click
Next.
7. When you see this screen, connect the product to your router, access point, or
hub with an Ethernet network cable, then click Next.
8. Mac OS X 10.6: Skip to step 14 on page 21.
9. Wait while the software is installed, then click Next to start network
installation.
20 Wired (Ethernet) Network Setup
10. When you see the Firewall Warning screen, click Next.
Note:
If you see a firewall alert message, click Unblock or Allow to let EpsonNet Setup
continue. Do not select Ask Me Later, Keep Blocking, or Block.
11. Wait while EpsonNet Setup configures your product for the network.
12. If you see an Installation Complete screen that includes a Print Test Page
button, click it to print a test page.
13. Click Finish.
14. Follow the instructions on the screen to install the rest of your software.
When installation is complete, remove the CD.
Wired (Ethernet) Network Setup 21
Setting Up Additional Computers
2. Insert the product software CD.
3. Windows 7 and Windows Vista: If you see the AutoPlay window, click Run
Setup.exe. When you see the User Account Control screen, click Yes or
Continue.
Windows XP: When you see the Software Installation screen, continue with
step 4.
Mac OS X: Double-click the Epson icon.
4. When you see this screen, click Install.
5. When you see this screen, select Wired network connection and click Next.
22 Wired (Ethernet) Network Setup
6. When you see this screen, select The printer is already on my Ethernet
network, then click Next.
7. Mac OS X 10.6: Skip to step 14 on page 24.
8. Wait while the software is installed, then click Next to start network
installation.
9. When you see the Firewall Warning screen, click Next.
Note:
If you see a firewall alert message, click Unblock or Allow to let EpsonNet Setup
continue. Do not select Ask Me Later, Keep Blocking, or Block.
Wired (Ethernet) Network Setup 23
10. If you see a screen like this one, select the product you would like to set up,
then click Next.
11. Wait while EpsonNet Setup configures your product for the network.
12. If you see an Installation Complete screen that includes a Print Test Page
button, click it to print a test page.
13. Click Finish.
14. Follow the instructions on the screen to install the rest of your software.
When installation is complete, remove the CD.
24 Wired (Ethernet) Network Setup
Loading Paper
You can print documents and photos on a variety of paper types and sizes. For
details, see page 26. (For instructions on loading envelopes, see your online
User’s Guide.)
1. Open the paper support and pull up the extensions. Then pull out the output
tray extensions and flip up the paper stopper.
Note:
If you are using legal-size paper, do not raise the paper stopper.
2. Squeeze the edge guide as you slide it all the way to the left. (If the feeder
guard is in the way, flip it forward.)
Feeder
guard
Edge
guide
3. Load paper against the right edge and behind the tab with the glossy or
printable side face up. (Load letterhead or pre-printed paper top edge first.)
Always load paper short edge
first; don’t load it sideways.
Loading Paper 25
You can load up to about 100 sheets of plain paper or 20 sheets of photo
paper. Load other special papers one sheet at a time. See your online
User’s Guide for details.
Note:
If you are just making a copy or printing a rough draft, plain paper is fine. However,
for the best results, use one of Epson’s special ink jet papers, as listed below.
4. Squeeze the edge guide and slide it against the paper, but not too tightly.
Using Special Papers
Epson offers a wide array of high quality papers, making it easy to maximize the
impact of your documents, photos, presentations, and other projects.
SM
You can purchase genuine Epson ink and paper at Epson Supplies Central at
also purchase supplies from an Epson authorized reseller. To find the nearest one,
call 800-GO-EPSON (800-463-7766).
Part
number
Sheet
count
Paper name
Size
Epson Presentation Paper Matte Letter (8.5 × 11 inches
[216 × 279 mm])
S041062 100
S041067 100
S041467 50
Legal (8.5 × 14 inches
[216 × 356 mm])
Epson Premium Presentation
Paper Matte
Borderless 8 × 10 inches
(203 × 254 mm)
Letter (8.5 × 11 inches
[216 × 279 mm])
S041257 50
S042180 100
Epson Premium Presentation
Paper Matte Double-sided
Letter (8.5 × 11 inches
[216 × 279 mm])
S041568 50
26 Using Special Papers
Part
number
Sheet
count
Paper name
Size
Epson Ultra Premium Photo
Paper Glossy
Borderless 4 × 6 inches
(102 × 152 mm)
S042181 60
S042174 100
Borderless 5 × 7 inches
(127 × 178 mm)
S041945 20
Borderless 8 × 10 inches
(203 × 254 mm)
S041946 20
Letter (8.5 × 11 inches
[216 × 279 mm])
S042182 25
S042175 50
Epson Premium Photo Paper
Semi-gloss
Borderless 4 × 6 inches
(102 × 152 mm)
S041982 40
Letter (8.5 × 11 inches
[216 × 279 mm])
S041331 20
Epson Premium Photo Paper
Glossy
Borderless 4 × 6 inches
(102 × 152 mm)
S041808 40
S041727 100
Borderless 5 × 7 inches
(127 × 178 mm)
S041464 20
Borderless 8 × 10 inches
(203 × 254 mm)
S041465 20
Letter (8.5 × 11 inches
[216 × 279 mm])
S042183 25
S041667 50
Epson Photo Paper Glossy
Epson Bright White Paper
Borderless 4 × 6 inches
(102 × 152 mm)
S041809 50
S042038 100
Letter (8.5 × 11 inches
[216 × 279 mm])
S041141 20
S041649 50
S041271 100
Letter (8.5 × 11 inches
[216 × 279 mm])
S041586 500
S041106 10
S041153 10
Epson Photo Quality Self-
adhesive Sheets
A4 (8.3 × 11.7 inches
[210 × 297 mm])
Epson Iron-on Cool Peel Transfer Letter (8.5 × 11 inches
paper [216 × 279 mm])
Using Special Papers 27
Placing Originals for Copying,
Scanning, or Faxing
Before you copy, scan, or fax, place your documents or photos on the scanner glass
or in the Automatic Document Feeder.
Using the Scanner Glass
You can place a photo or a document up to letter-size (or A4-size) on the scanner
glass.
1. Open the document cover.
2. Place your original face-down on the
scanner glass, with the top against the
back left corner.
3. Close the cover gently to keep your
original in place.
Using the Automatic Document Feeder
You can place up to 30 letter- or A4-size sheets or 10 legal-size sheets in the
Automatic Document Feeder (ADF).
1. Open the ADF paper support.
28 Placing Originals for Copying, Scanning, or Faxing
2. Slide the edge guide outward.
3. Fan the originals, then tap them on a flat surface to even the edges.
4. Insert the originals face-up, top edge first.
5. Slide the edge guide against the originals, but not too tightly.
Using the Automatic Document Feeder 29
Copying a Document or Photo
Follow the instructions in this section to make color or black-and-white copies.
Note:
To turn off the “beep” heard when you press a button, press r Copy, press x Menu,
press u or d to select Maintenance, then press OK. Select Sound, then select Off
and press OK.
Copying a Document or Photo
You can copy documents onto plain paper or Epson special paper just like you
would on a copy machine. If you use the Automatic Document Feeder, you can
copy up to 30 sheets at a time onto letter- or A4-size plain paper.
You can copy a photo onto 4 × 6-inch, 5 × 7-inch, letter-size, or A4-size Epson
photo paper (various types available) for instant photo reprints.
1. Load paper in the sheet feeder (see page 25).
2. Place your original document or photo on the scanner glass, or load your
documents in the Automatic Document Feeder (see page 28).
Note:
When you use the Copy function with originals loaded in the Automatic Document
Feeder, letter-size paper is automatically selected for your printed copies. If you
copy a legal-size document, the image will be cropped to fit. To copy a full legal-size
document on letter-size paper, press x Menu, select Reduce/Enlarge, then press
OK. Press u or d to select Legal->Letter, then press OK.
30 Copying a Document or Photo
3. Press the r Copy button.
4. Press u or d or use the numeric keypad to select the number of copies you
want (up to 99).
5. To change the layout, press x Menu, then press
OK. Press u or dto select With Border to leave a
small margin around the image or Borderless to
expand the image all the way to the edge of the
paper (slight cropping may occur), then press OK.
Note:
You cannot print borderless on plain paper.
6. To change paper type, paper size, or any other print settings, press u or d to
select the setting, then press OK. Press u or d to select an option, then press
OK.
Note:
Not all Paper Type, Paper Size, Layout, and Quality settings may be available
depending on the options you choose. See the online User’s Guide for details.
7. After you finish selecting settings, press x Menu to exit the settings menu.
8. Press the x B&W or x Color button to begin copying. To cancel copying,
press y Stop/Clear Settings.
Note:
Do not pull out paper as it is printing; it ejects automatically.
Copying a Document or Photo 31
Printing From Your Computer
This section describes the basic steps for printing from a Windows or Macintosh®
computer. For detailed instructions on printing, see the online User’s Guide.
Tip:
It’s a good idea to check for updates to your Epson product software; see page 49.
Printing in Windows
1. Open a photo or document in a printing program, open the File menu, and
select Print.
2. Select your product, then click the Preferences or Properties button.
3. On the Main tab, select basic print settings. Make sure you choose the correct
paper Type setting for your paper (see page 35).
Select the type of
document you’re
printing (choose
Photo or Best
Photo for pictures)
Select your
paper Type
Select your
paper Size
Click here for
borderless photos
Select your
document or photo
Orientation
Tip:
For more information about print settings, click Help.
4. To resize your printout or print double-sided, click the Page Layout tab.
32 Printing From Your Computer
5. For more printing options, click the Advanced tab.
6. Click OK to save your settings.
7. Click OK or Print to start printing. This window appears and shows the
progress of your print job.
Cancel
printing
Printing With a Macintosh
Follow the steps below to print from Mac OS X 10.5 to 10.6.
Note:
If you’re printing from Mac OS X 10.4, see your online User’s Guide for instructions.
1. Open a photo or document in a printing program, open the File menu, and
select Print.
2. Select your product as the Printer setting.
Select your Epson product
Click to expand
3. Click the arrow to expand the Print window, if necessary.
Printing With a Macintosh 33
4. Select basic copy and page settings. For borderless photos, choose a Paper
Size setting with a Sheet Feeder - Borderless option.
Note:
If the setting you want isn’t shown (for example, Scale), check for it in your
application before printing or check for it at the bottom of this window.
Copy and
page settings
Application
settings
5. Choose Print Settings from the pop-up menu, and select these print settings:
Choose Print Settings
Select your Media Type
(see page 35)
Select Color or
Black/Grayscale output
Select higher quality or
faster printing (if
available)
6. Choose any other printing options you may need from the pop-up menu. See
the online User’s Guide for details.
34 Printing With a Macintosh
7. Click the Advanced button to change additional settings.
Note:
For more information on print settings, click ?.
8. Click Print.
9. To monitor your print job, click the
printer icon in the dock.
Cancel
printing
Pause or
resume
printing
Selectthe
print job
Selecting the Correct Paper Type
Select the correct Type (see page 32) or Media Type (see page 34) setting in your
printer software so the ink coverage can be adjusted accordingly.
For this paper/media
Select this setting
Plain paper
Plain Paper/Bright White Paper
Epson Bright White Paper
Epson Presentation Paper Matte
Epson Iron-on Cool Peel Transfer paper
Epson Ultra Premium Photo Paper Glossy
Epson Premium Photo Paper Glossy
Epson Photo Paper Glossy
Ultra Premium Photo Paper Glossy
Premium Photo Paper Glossy
Photo Paper Glossy
Epson Premium Photo Paper Semi-gloss
Premium Photo Paper Semi-Gloss
Premium Presentation Paper Matte
Epson Premium Presentation Paper Matte
Epson Premium Presentation Paper Matte
Double-sided
Epson Photo Quality Self-adhesive Sheets
Envelopes
Envelope
Selecting the Correct Paper Type 35
Faxing a Document
Your WorkForce 520/525 Series lets you send faxes by entering fax numbers,
selecting entries from a speed dial or group dial list, or using the one-touch dial
buttons. Using the Automatic Document Feeder, you can fax up to 30 pages at a
time.
Note:
You can also send a fax from your computer using the Epson FAX Utility. With
Windows, see the online User’s Guide. With Macintosh, download the utility from the
Epson support web site listed on page 54.
Connecting a Phone or Answering
Machine
1. Connect the phone cable from
LINE cable
the wall jack to the LINE port
on the back of the product.
Note:
Telephone
If you’re connecting the product
wall jack
to a DSL phone line, you must
plug a DSL filter into the wall jack
or you won’t be able to use the
fax or telephone equipment.
Contact your DSL provider for the
necessary filter.
2. To use a telephone or
answering machine, you need a
second phone cable. Connect
one end of the cable to the
telephone or answering
machine, and connect the other
end to the EXT. port on the
back of the product.
LINE cable
EXT. cable
Telephone
wall jack
36 Faxing a Document
In Auto Answer mode, if the incoming call is a fax and you pick up the phone or
the answering machine answers, the WorkForce 520/525 Series automatically
begins receiving the fax. If the other party is a caller, the phone can be used as
normal or a message can be left on the answering machine.
Note:
Any phone or answering machine must be connected to the EXT. port to detect an
incoming fax call when a phone is picked up.
Setting Up Fax Features
Before sending or receiving faxes, you should create a fax header and select the
number of rings before the fax answers.
Note:
To select other settings or use the Epson FAX Utility, see the online User’s Guide.
Entering Fax Header Information
You should enter your name and phone number in the fax header before sending
faxes so that recipients can identify the origin of the fax.
Note:
If you leave the WorkForce 520/525 Series unplugged for a long period of time, the date
and time settings may get lost. See the Start Here sheet or online User’s Guide for
instructions on resetting them.
Entering Your Sender Name
press OK.
3. Press u or d to select Header, then press OK.
4. Press OK to select Fax Header.
5. Use the numeric keypad to enter your sender name or other header
information (see “Using the Keypad to Enter Numbers and Characters” on
page 38). You can enter up to 40 digits.
6. When you’re done, press OK to return to the Fax Header screen.
Setting Up Fax Features 37
Entering Your Phone Number
1. From the Fax Header screen, press u or d to
select Your Phone Number, then press OK.
You see the phone number input screen.
2. Use the numeric keypad to enter your phone number (up to 20 digits).
3. When you’re done, press OK to return to the Your Phone Number screen.
4. Press x Menu to exit the Fax Settings menu.
Using the Keypad to Enter Numbers and Characters
When entering phone numbers and text in Fax mode, follow these guidelines:
■
To enter a fax number, use the numeric keypad. Press Redial/Pause to insert
a pause symbol (–) when a pause is required during dialing. Use the # button
to insert the + symbol when entering an international phone number.
■
To move the cursor, add a space, or delete a character:
■ l or r: Move the cursor to the left or right.
■
■
Auto Answer: Inserts a space and moves the cursor right.
Speed Dial/Group Dial: Deletes a character and moves the cursor left.
■
To enter characters, press a keypad button repeatedly to switch between
uppercase, lowercase, or numbers. Press 1 to enter special characters.
Selecting the Number of Rings to Answer
If you connected an answering machine and it is set to pick up on the fourth ring,
you should set the WorkForce 520/525 Series to pick up on the fifth ring or later:
1. Press the K Fax button, then press x Menu.
2. Press u or d to select Fax Settings, then press OK.
3. Press u or d to select Communication, then press OK.
4. Press u or d to select Rings to Answer, then press OK.
5. Press u or d or use the numeric keypad to select the number of rings, then
press OK. Select more rings than you use for the answering machine.
6. Press x Menu to exit the Fax Settings menu.
38 Setting Up Fax Features
You can send a fax by manually entering a fax number, as described below.
Note:
To dial the number using a telephone, by redialing, or by selecting from your speed dial
list, see the next section. To send a fax from your computer using the Epson FAX Utility,
see your online User’s Guide.
1. Place your original(s) for faxing (see page 28).
2. Press the K Fax button.
3. Use the numeric keypad to manually enter the fax
number. You can enter up to 64 digits.
4. To change fax settings, press x Menu and select settings as necessary.
5. Press the x B&W or x Color button to send your fax.
Note:
If the recipient’s fax machine prints only in black and white, your fax is automatically
sent in black and white even if you select color.
■
If you are scanning with the Automatic Document Feeder, your
document is automatically scanned and faxed.
■
If you placed your document on the scanner
glass, you see this screen after the first page is
scanned:
If you need to fax additional pages, place your original on the scanner
glass or in the Automatic Document Feeder. Then press 1 to continue. If
you do not need to fax another page, press 2. Your document is faxed.
■
If the fax number is busy, you see a redialing message and the product
redials after one minute. To redial immediately, press Redial/Pause.
To cancel faxing, press y Stop/Clear Settings at any time.
Other Ways to Dial a Fax Number
Here are some other ways you can dial a fax number:
■
■
Redial/Pause: Redial the last fax number you used.
Speed Dial/Group Dial: Select or type the number of the speed dial/group
dial entry and press OK. Press 1 to enter another entry, or press 2 to continue.
Sending a Fax From the Control Panel 39
■
■
One-touch dial button: Press a button on the right side of the control panel to
select one of the first five speed dial/group dial entries and press OK. Press 1 to
enter another entry or press 2 to continue.
If you’ve connected a telephone to the product, dial
the number from the phone. Press 1 to confirm.
Note:
Don’t hang up the phone until you begin transmitting the fax.
Receiving Faxes
Before receiving faxes, make sure you load plain paper and select the Paper Size
setting that matches the size of paper you’ve loaded. If the incoming fax pages are
larger than the paper size you loaded, the fax size is reduced to fit or printed on
online User’s Guide for instructions.
Auto Answer
light
To receive faxes automatically, make sure the
Auto Answer light is turned on. To turn it on, press the
Auto Answer button, then press OK.
Auto Answer
Note:
Speed Dial/
Group Dial
To change the number of rings before the product answers,
see page 38.
BS
Redial/Pause
If you run out of paper during printing, you see the error
message Paper out. Load more paper and press the OK
button to continue.
To receive faxes manually, turn off the Auto Answer light and follow these steps:
1. When your telephone rings, lift the phone off the hook.
2. Press 2 to receive the fax, then press 1 at the next screen.
3. After all the pages are received, you see the Fax ready screen. Replace the
phone on the hook.
4. Press OK to print the fax.
40 Receiving Faxes
Scanning a Document or Photo
You can use your WorkForce 520/525 Series to scan original documents and
photos and save them on your computer.
Quick Scanning With the Scan Button
Use the u Scan button to quickly scan a photo or document and save it on your
computer. You can even scan a photo and have it automatically included in an
email message.
Note:
For Mac OS X 10.6, see “Scanning With Mac OS X 10.6” on page 43.
1. Open the document cover and place your original face-down on the glass, in
the back left corner, as shown on page 28.
2. Close the cover gently so you don’t move the original.
3. Press the u Scan button.
4. Press u or d to select one of the following options:
■
■
■
Scan to PC automatically creates a JPG image and saves it to your
computer; ideal for scanning photos
Scan to PDF automatically creates a PDF file and saves it to your
computer; ideal for scanning documents
Scan to Email automatically scans a photo, resizes it, launches your
email application, and attaches a JPG image to a new outgoing message
5. Do one of the following:
■
If you connected your product to your computer with a USB cable, press
OK to select USB Connection and begin scanning.
■
If you connected your product to a wireless or wired network, press u or
d until you see your computer name, then press OK to begin scanning.
Once your image is scanned, you see its icon in Windows Explorer or
Macintosh Finder, or as an attachment in your email application.
Scanning a Document or Photo 41
Scanning With Epson Scan Software
You can scan from any TWAIN-compliant application using Epson Scan. Or you
can start Epson Scan directly from your computer and save your image to a file.
Note:
For Mac OS X 10.6, see “Scanning With Mac OS X 10.6” on page 43. For detailed
scanning instructions, see the online User’s Guide.
1. Open the document cover and place your original face-down on the glass, in
the back left corner, as shown on page 28.
2. Close the cover gently so you don’t move the original.
3. Do one of the following to start Epson Scan:
■
■
■
Windows:
Double-click the EPSON Scan icon on your desktop.
Macintosh:
Double-click EPSON Scan in the Applications folder.
To scan from an application, start your application. Then open the File
menu, choose Import or Acquire, and select your product.
4. Epson Scan opens in Office Mode the first time you use it. (You can change
the scan mode using the Mode selector in the upper right corner.)
Click here to change
the scan mode
42 Scanning With Epson Scan Software
Note:
You cannot use Home mode to scan with the Automatic Document Feeder.
5. Click Scan.
The image is scanned and you see its icon in Windows Explorer or Macintosh
Finder.
Scanning With Mac OS X 10.6
You can scan original documents and photos and save them as files on your
computer.
1. Open an image editing application such as Preview and select Import From
Scanner from the File menu, then select your product.
2. Click the Scan button to begin scanning. Your image is saved to the folder
selected in the Scan To pop-up menu.
Note:
For details on scanning, click the Show Details button.
Scanning With Mac OS X 10.6 43
Maintaining Your Product
Follow the instructions in this chapter to check and clean the print head nozzles,
check ink levels, and replace ink cartridges. If you need to align the print head, see
the online User’s Guide.
Caution:
To keep your product looking like new, don’t place anything on top of the cover or use it
as a writing surface, If you need to clean the cover, use only a soft, non-abrasive
microfiber-type cloth.
Checking the Print Head Nozzles
If your printouts are faint or have gaps in them, some of the nozzles in the print
head may be clogged or ink may be running low in one or more of the ink
cartridges. Follow the steps below to check the print head nozzles.
1. Load a few sheets of plain paper in the sheet feeder.
2. Press x Menu.
3. Press u or d to select Maintenance, then press OK.
4. Press u or d to select Nozzle Check, then press
the x Color button.
5. Check the nozzle check pattern that prints to see if there are gaps in the lines.
Nozzles are clean
Nozzles need cleaning
Note:
If Auto Answer is turned on, press OK to continue.
6. If there are no gaps, the print head is clean. Press 1 and then press x Menu
to continue printing.
If there are gaps or the pattern is faint, press 2 to clean the print head (see
page 45).
44 Maintaining Your Product
Cleaning the Print Head
If print quality has declined and the nozzle check indicates clogged nozzles, you
can clean the print head. Print head cleaning uses ink, so clean it only if necessary.
Note:
You cannot clean the print head if an ink cartridge is expended, and may not be able to
clean it when a cartridge is low. You must replace the cartridge first (see page 47).
1. Load a few sheets of plain paper in the sheet feeder.
2. Press x Menu.
3. Press u or d to select Maintenance, then press OK.
4. Press u or d to select Head Cleaning, then press
the x Color button.
Cleaning lasts around 2 1/2 minutes. When it’s finished, you see a message on
the LCD screen.
Caution:
Never turn off the product during head cleaning or you may damage it.
5. Press 2 to run a nozzle check and confirm that the print head is clean.
Note:
If you don’t see any improvement after cleaning the print head four times, turn off your
product and wait at least six hours to let any dried ink soften. Then try cleaning the print
head again. If quality does not improve, one of the ink cartridges may need to be
replaced. If that doesn’t help, contact Epson as described on page 54.
If you do not use your product often, it is a good idea to print a few pages at least once
a month to maintain good print quality.
Checking Ink Levels
You can check the ink levels anytime right on the LCD screen. To check the ink
levels with your Windows or Macintosh software, see the instructions in your
online User’s Guide.
Note:
You cannot print or copy when an ink cartridge is expended even if the other cartridges
are not expended. Replace any expended cartridges before printing or copying.
Cleaning the Print Head 45
1. Press x Menu.
2. Press u or d to select Maintenance, then
press OK.
3. Press OK to select Ink Levels.
4. The ink cartridge status is displayed. See page 47
to replace a cartridge, if necessary.
5. Press x Menu to exit.
In Windows, a window may appear on your computer screen if you try to print
when ink is low. This window can optionally display ink offers and other updates
from Epson.
Note:
To disable checking for ink offers or updates from Epson, see the instructions in your
online User’s Guide.
Purchasing Epson Ink Cartridges
You can purchase genuine Epson ink and paper at Epson Supplies Central at
also purchase supplies from an Epson authorized reseller. To find the nearest one,
call 800-GO-EPSON (800-463-7766).
Use the following list when you order or purchase new ink cartridges:
Ink color
Black (2)
Cyan
Standard-capacity High-capacity
125
125
125
125
126
126
126
126
Magenta
Yellow
Note:
We recommend that you use genuine Epson cartridges and do not refill them. The use
of other products may affect your print quality and could result in product damage.
46 Purchasing Epson Ink Cartridges
Yields vary considerably based on images printed, print settings, paper type, frequency
of use, and temperature. For print quality, a small amount of ink remains in the cartridge
after the “replace cartridge” indicator comes on. The product ships with full cartridges
and part of the ink from the first cartridges is used for priming the product.
For best printing results, use up a cartridge within six months of opening the package
and before the expiration date on the cartridge box.
Store ink cartridges in a cool, dark place. If cartridges have been exposed to cold
temperatures, allow them to warm up to room temperature for at least 3 hours before
using them.
Replacing Ink Cartridges
Make sure you have a new ink cartridge before you begin.
Caution:
Do not open ink cartridge packages until you are ready to install the ink. Cartridges are
vacuum packed to maintain reliability.
Leave the expended cartridge installed until you have obtained a replacement, or the ink
remaining in the print head nozzles may dry out.
1. Turn on the product.
2. If an ink cartridge is low or expended, you see a
message on the LCD screen indicating which
color to replace. Press OK.
If a cartridge is expended, you must replace it to be able to print or copy. If a
cartridge is low, you can continue printing until a cartridge needs
replacement.
If you’re replacing a cartridge before you see a message on the LCD screen,
press x Menu, press u or d to select Maintenance, and press OK. Then
select Ink Cartridge Replacement and press OK.
3. Open the scanner, then open the cartridge cover.
Replacing Ink Cartridges 47
4. Squeeze the tab on the cartridge and lift it up.
Dispose of it carefully. Do not take the used
cartridge apart or try to refill it.
Warning:
If ink gets on your hands, wash them thoroughly with
soap and water. If ink gets into your eyes, flush them
immediately with water. Keep ink cartridges out of the
reach of children and don’t drink the ink.
5. Before you open the new cartridge package,
shake it gently four or five times. Then remove
it from the package.
6. Remove the yellow tape from the bottom of
the ink cartridge.
Caution:
Do not remove any other labels or seals, or ink will
leak. Do not touch the green chip on the front of
the cartridge. This can damage the ink cartridge.
7. Insert the new ink cartridge into the holder
and push it down until it clicks into place.
8. Once you replace all the cartridges that need replacing, close the cartridge
cover and push it down until it clicks into place.
9. Close the scanner.
10. Press OK to begin charging the ink. This takes
about 2 1/2 minutes. When you see a
completion message on the LCD screen, ink
charging is finished.
Caution:
Never turn off the product while ink is charging or you’ll waste ink. If you see an ink
replacement message on the LCD screen, press OK and press down all the cartridges
securely. Then press OK again. If you remove a low or expended ink cartridge, you
cannot reinstall and use the cartridge.
48 Replacing Ink Cartridges
Solving Problems
If you have a problem with your Epson product, check the messages on the LCD
screen to diagnose the cause. You can also check the basic troubleshooting
suggestions beginning on page 50, or your online User’s Guide.
Checking for Software Updates
Periodically, it’s a good idea to check Epson’s support website for
free updates to your product software. Open your online
User’s Guide and select Download the Latest Software or visit
Epson’s support website at epson.com/support (U.S.) or
epson.ca/support (Canada).
With Windows, you can select Driver Update on the Maintenance tab in the
printer settings window. You can also click Start or
, select Programs or All
Programs, select EPSON, select your product, and click Driver Update.
Error Indicators
Follow the instructions on the LCD screen to solve most common problems. If
you see one of the error messages below, follow the steps here to proceed.
LCD screen messages
Problem and solution
Printer error
Turn the product off, make sure no paper is
jammed inside (see page 52), and turn it back on.
If the error is not resolved, contact Epson (see
page 54).
Scanner error
A fax error has occurred.
No dial tone.
Make sure the phone cable is securely connected
to a working phone line. If you connected the
product to a PBX (Private Branch Exchange) or
Terminal Adapter, turn off Dial Tone Detection;
see your online User’s Guide.
Fax job incomplete.
Solving Problems 49
LCD screen messages
Problem and solution
The product’s ink pads are
nearing or at the end of their
service life.
When the ink pads are saturated, the product
stops and you will need to contact Epson (see
page 54) to replace ink pads and continue printing.
Please contact Epson Support.
Problems and Solutions
Check the solutions below if you’re having trouble using your Epson product.
Network Problems
The product cannot find or connect to the wireless router or access point
■
Try connecting to the wireless router or access point with your computer or
another device to confirm that it is working correctly.
■
■
Make sure that the product is within range of your router or access point.
Avoid placing the product near a microwave oven, 2.4 GHz cordless phone, or
large metal object such as a filing cabinet.
■
Make sure there aren’t any access restrictions (such as MAC address filtering)
set on the wireless router or access point. If access restrictions are set, register
the product’s MAC address on the router or access point. Print a Network
Status Sheet (see page 51) to obtain the MAC address. Then see your router or
access point’s documentation for instructions.
■
■
If your wireless router or access point doesn’t broadcast its network name
(SSID), see page 14 for instructions on manually entering your wireless
network name. If your wireless router or access point has wireless security
enabled, you will also need to know what kind of security it is using.
If the product doesn’t connect to your wireless network, the WEP key or WPA
passphrase may have been entered incorrectly.
EpsonNet Setup was unable to find my product on the network
Make sure the product is turned on and the WiFi light on the product is on.
50 Problems and Solutions
Network setup was unsuccessful
Make sure that the product is turned on and the WiFi light on the product is on.
Then remove and reinsert the CD to reinstall the product software.
The product does not appear in the Add Printer window (Mac OS X)
Make sure the printer driver was installed correctly and that your computer’s
TCP/IP settings are configured correctly.
Cannot print over the network
■
■
Make sure the product is turned on and the WiFi light on the product is on.
When using TCP/IP, make sure the product’s IP address is set correctly for
your network. If your network does not assign IP addresses using DHCP, you
need to set the IP address manually.
Printing is slow or the print is cut off
Print a Network Status Sheet (see below) and check the signal strength. If it’s poor,
try moving the product closer to your wireless router or access point. Avoid
placing the product next to a microwave oven, 2.4 GHz cordless phone, or large
metal objects such as a filing cabinet.
Cannot find the scanner or start Epson Scan
■
Epson Scan is not available in Mac OS X 10.6; see page 43 for scanning
instructions.
■
If network communication was interrupted while starting Epson Scan, exit
Epson Scan, and restart it after a few seconds. If Epson Scan cannot restart,
turn the product off and on, and then try again. Check the Timeout Setting
in EPSON Scan Settings. For details, see the Epson Scan Help.
■
If you are scanning a large document at high resolution, a communication
error may occur. If the scan did not complete, lower the resolution.
Print a Network Status Sheet
1. Press the x Menu button.
2. Press u or d to select Network Settings, then press OK.
3. Press u or d to select Print Network Status Sheet.
4. Press the x Color button to print a network status sheet.
Problems and Solutions 51
Printing and Copying Problems
■
■
■
■
Make sure your paper is loaded printable side up (usually the whiter, brighter,
or glossy side). Load it short edge first, and against the right side. Don’t load
paper above the arrow mark inside the edge guide.
Make sure the type of paper you loaded matches the paper size and paper type
settings on the control panel or in your printer software (see page 35) when
copying or faxing.
Use the Automatic Document Feeder to fax or scan legal-size documents, but
not to copy them. Letter-size paper is automatically selected for copying. If
you copy a legal-size document, your image will be cropped.
edges are cropped, move your original away from the edges slightly. Place the
document flat against the scanner glass.
Paper Feeding Problems
If paper doesn’t feed correctly, remove the paper and fan the sheets, then reload
them as shown on page 25. Do not load too many sheets at once.
If paper has jammed, follow these steps:
1. Gently pull out jammed paper from the output tray or sheet feeder.
2. If paper is stuck inside, press the P On button to turn off the product. Lift
the scanner, remove the jammed paper, close the scanner, and turn on the
product.
If documents don’t feed correctly in the Automatic Document Feeder (ADF),
make sure the paper is not bent, folded, or curled. If paper has jammed:
1. Open the ADF cover and remove any jammed
paper.
Caution:
Do not try to remove the paper without opening the
ADF cover or you could damage the mechanism.
52 Problems and Solutions
2. The message on the LCD screen asks if the paper
has been removed. Press 1 to clear the message.
3. Lift the scanner cover, remove any jammed paper
inside, and lower the scanner cover.
4. Close the ADF cover and reload the paper.
Faxing Problems
■
Make sure the recipient’s fax machine is turned on and working.
■
Make sure the LINE port on the product is connected to a telephone wall jack.
Verify that the telephone wall jack works by connecting a phone to it.
■
■
Make sure the Auto Answer light is turned on to receive faxes automatically.
If your phone line includes voice mail answering services, calls or faxes may be
inadvertently received by your voice mail service.
■
■
■
If the line has static, press K Fax, press x Menu, select Fax Settings, select
Communication, and turn off the V.34 and ECM settings.
If the product is connected to a DSL phone line, you must have a DSL filter
If you connected a telephone or answering machine, make sure it is connected
to the EXT. port.
Print Quality Problems
■
■
■
■
■
For the best print quality, use Epson papers (see page 26) and genuine Epson
ink cartridges (see page 47).
If you notice light or dark bands across your printouts or they are too faint,
run a nozzle check (see page 44) to see if the print head needs cleaning.
If you notice jagged vertical lines, you may need to align the print head. See
the online User’s Guide for instructions.
The ink cartridges may be low on ink. Check your cartridge levels (see
page 45) and replace cartridges, if necessary (see page 47).
Clean the scanner glass with a soft, dry, lint-free cloth (paper towels are not
recommended), or use a small amount of glass cleaner on a soft cloth, if
necessary. Do not spray glass cleaner directly on the glass.
Problems and Solutions 53
Where to Get Help
Epson Technical Support
Internet Support
Visit Epson’s support website at epson.com/support (U.S.) or epson.ca/support
(Canada) and select your product for solutions to common problems. You can
download drivers and documentation, get FAQs and troubleshooting advice, or
e-mail Epson with your questions.
Speak to a Support Representative
Before you call Epson for support, please have the following information ready:
■
■
■
■
Product name (WorkForce 520/525 Series)
Product serial number (located on the label in back)
Proof of purchase (such as a store receipt) and date of purchase
Computer configuration and description of the problem
Then call:
■
■
U.S.: (562) 276-4382, 6 AM – 6 PM, Pacific Time, Monday through Friday
Canada: (905) 709-3839, 6 AM – 6 PM, Pacific Time, Monday through Friday
Days and hours of support are subject to change without notice. Toll or long
distance charges may apply.
Purchase Supplies and Accessories
You can purchase genuine Epson ink and paper at Epson Supplies Central at
also purchase supplies from an Epson authorized reseller. To find the nearest one,
call 800-GO-EPSON (800-463-7766).
Other Software Technical Support
ABBYY® FineReader®
Phone: (510) 226-6717
54 Where to Get Help
Notices
Important Safety Instructions
Before using your Epson product, read and follow these safety instructions:
■
■
■
Be sure to follow all warnings and instructions marked on the product.
Use only the type of power source indicated on the product label.
Use only the power cord that comes with the product. Use of another cord may cause
fires or shock. Do not use the cord with any other equipment.
■
■
Place the product near a wall outlet where the plug can be easily unplugged.
If you won’t be using the product for a long period, unplug the power cord from the
electrical outlet.
■
■
Always turn off the product using the P On button, and wait until the P On light
stops flashing before unplugging the product or cutting off power to the electrical
outlet.
Avoid plugging the product into an outlet on the same circuit as a photocopier or air
conditioning system that regularly switches on and off, or on an outlet controlled by a
wall switch or timer.
■
■
Do not let the power cord become damaged or frayed.
If you use an extension cord with the product, make sure the total ampere rating of
the devices plugged into the extension cord does not exceed the cord’s ampere rating.
Also, make sure the total ampere rating of all devices plugged into the wall outlet does
not exceed the wall outlet’s ampere rating.
■
■
■
Place the product on a flat, stable surface that extends beyond its base in all directions.
It will not operate properly if it is tilted or at an angle.
Avoid placing the product in locations that are subject to rapid changes in heat or
humidity, shocks or vibrations, or dust.
Leave enough room around the product for sufficient ventilation. Make sure the
product is at least 4 inches (10 cm) away from the wall.
■
■
■
Do not place the product near a radiator or heating vent or in direct sunlight.
Do not block or cover openings in the product case or insert objects through the slots.
Do not use aerosol products that contain flammable gases inside or around the
product. Doing so may cause fire.
■
Do not press too hard on the document table when placing the originals.
Notices 55
■
Do not open the scanner section while the product is copying, printing, scanning, or
faxing.
■
■
■
■
Do not touch the flat white cable inside the product.
Do not spill liquid on the product.
Be careful not to trap your fingers when closing the scanner cover or scanner.
Adjust only those controls that are covered by the operating instructions. Except as
specifically explained in your documentation, do not attempt to service the product
yourself.
■
Unplug the product and refer servicing to qualified service personnel under the
following conditions: if the power cord or plug is damaged; if liquid has entered the
product; if the product has been dropped or the case damaged; if the product does not
operate normally or exhibits a distinct change in performance.
■
When storing or transporting the product, do not tilt it, stand it on its side, or turn it
upside down; otherwise ink may leak from the cartridges.
LCD Screen Safety
■
Use only a dry, soft cloth to clean the LCD screen. Do not use liquid or chemical
cleansers.
■
If the LCD screen is damaged, contact Epson. If the liquid crystal solution gets on
your hands, wash them thoroughly with soap and water. If the liquid crystal solution
gets into your eyes, flush them immediately with water. If discomfort or vision
problems remain after a thorough flushing, see a doctor immediately.
Ink Cartridge Safety Instructions
■
Keep ink cartridges out of the reach of children and do not drink the ink.
■
Be careful when you handle used ink cartridges; there may be ink remaining around
the ink supply port. If ink gets on your skin, wash it off with soap and water. If it gets
in your eyes, flush them immediately with water. If you still have discomfort or vision
problems, see a doctor immediately.
■
■
Do not put your hand inside the product or touch any cartridges during printing.
Install a new ink cartridge immediately after removing an expended one. Leaving
cartridges uninstalled can dry out the print head and may prevent the product from
printing.
■
Do not shake ink cartridges after opening their packages; this can cause leakage.
56 Notices
■
If you remove an ink cartridge for later use, protect the ink supply area from dirt and
dust and store it in the same environment as the product. Note that there is a valve in
the ink supply port, making covers or plugs unnecessary, but care is needed to prevent
the ink from staining items that the cartridge touches. Do not touch the ink cartridge
ink supply port or surrounding area. Do not store cartridges upside down.
Telephone Equipment Safety Instructions
When using telephone equipment, you should always follow basic safety precautions to
reduce the risk of fire, electric shock, and personal injury, including the following:
■
■
Do not use the Epson product near water.
Avoid using a telephone during an electrical storm. There may be a remote risk of
electric shock from lightning.
■
Do not use a telephone to report a gas leak in the vicinity of the leak.
Caution:
To reduce the risk of fire, use only a No. 26 AWG or larger telecommunication line cord.
Declaration of Conformity
According to 47CFR, Part 2 and 15 for: Class B Personal Computers and Peripherals;
and/or CPU Boards and Power Supplies used with Class B Personal Computers:
We:
Located at:
Epson America, Inc.
MS 3-13
3840 Kilroy Airport Way
Long Beach, CA 90806
Telephone: (562) 290-5254
Declare under sole responsibility that the product identified herein, complies with 47CFR
Part 2 and 15 of the FCC rules as a Class B digital device. Each product marketed is
identical to the representative unit tested and found to be compliant with the standards.
Records maintained continue to reflect the equipment being produced can be expected to
be within the variation accepted, due to quantity production and testing on a statistical
basis as required by 47CFR §2.909. Operation is subject to the following two conditions:
(1) this device may not cause harmful interference, and (2) this device must accept any
interference received, including interference that may cause undesired operation.
Trade Name:
Type of Product: Multifunction printer
Model: C365A
Epson
Notices 57
FCC Compliance Statement
For United States Users
This equipment complies with Part 68 of the FCC rules and the requirements adopted by
the ACTA. On the back side is a label that contains, among other information, the FCC
registration number and the ringer equivalence number (REN) for this equipment. You
must, upon request, provide this information to your local telephone company. The
information associated with the services the equipment is to be connected are REN: 0.0B,
Jack type: RJ-11C.
The REN is useful to determine the quantity of devices that you may connect to your
telephone line and still have all of those devices ring when your telephone number is
called. In most, but not all areas, the sum of the RENs of all devices connected to one line
should not exceed five (5.0). To be certain of the number of devices that you may connect
to your line, you may want to contact your local telephone company to determine the
maximum REN for your calling area. For products approved after July 23, 2001, the REN
for this product is part of the product identifier that has the format US:
BKMFA00BC365A. The digits represented by 00 are the REN without a decimal point
(e.g., 00 is a REN of 0.0). For earlier products, the REN is separately shown on the label.
This equipment may not be used on coin service provided by the telephone company.
Connection to party lines is subject to state tariffs.
Should this equipment cause harm to the telephone network, the telephone company may
discontinue your service temporarily. If possible they will notify you in advance that
temporary discontinuance of service may be required. But if advanced notice isn’t
practical, the telephone company will notify you as soon as possible. You will be informed
of your right to file a complaint with the FCC. The telephone company may make
changes in its facilities, equipment, operations or procedures that could affect the proper
functioning of your equipment. If they do, you will be notified in advance to give you an
opportunity to maintain uninterrupted telephone service.
This product is not intended to be repaired. If you experience trouble with this
equipment, please contact:
Name:
Epson America, Inc.
Address:
Telephone:
3840 Kilroy Airport Way, Long Beach, CA 90806 U.S.A.
(562) 981-3840
The telephone company may ask that you disconnect this equipment from the network
until the problem has been corrected or until you are sure that the equipment is not
malfunctioning.
58 Notices
A plug and jack used to connect this equipment to the premises wiring and telephone
network must comply with the applicable FCC Part 68 rules and requirements adopted by
the ACTA. A compliant telephone cord and modular plug is provided with this product.
It is designed to be connected to a compatible modular jack that is also compliant. See
installation instructions for details.
The Telephone Consumer Protection Act of 1991 makes it unlawful for any person to use
a computer or other electronic device, including fax machines, to send any message unless
such message clearly contains in a margin at the top or bottom of each transmitted page or
on the first page of the transmission, the date and time it is sent and an identification of
the business or other entity, or other individual sending the message and the telephone
number of the sending machine or such business, other entity, or individual. In order to
program this information into your fax machine, follow the instructions in “Entering Fax
Header Information” on page 37.
According to the FCC’s electrical safety advisory, we recommend that you may install an
AC surge arrestor in the AC outlet to which this equipment is connected. Telephone
companies report that electrical surges, typically lightning transients, are very destructive
to customer terminal equipment connected to AC power sources and that this is a major
nationwide problem.
If your home has specially wired alarm equipment connected to the telephone line, ensure
the installation of this equipment Model C365A does not disable your alarm equipment.
If you have questions about what will disable alarm equipment, consult your telephone
company or a qualified installer.
This equipment has been tested and found to comply with the limits for a Class B digital
device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide
reasonable protection against harmful interference in a residential installation. This
equipment generates, uses, and can radiate radio frequency energy and, if not installed and
used in accordance with the instructions, may cause harmful interference to radio or
television reception. However, there is no guarantee that interference will not occur in a
particular installation. If this equipment does cause interference to radio and television
reception, which can be determined by turning the equipment off and on, the user is
encouraged to try to correct the interference by one or more of the following measures:
■
■
■
Reorient or relocate the receiving antenna.
Increase the separation between the equipment and receiver.
Connect the equipment into an outlet on a circuit different from that to which the
receiver is connected.
■
Consult the dealer or an experienced radio/TV technician for help.
Notices 59
WARNING
The connection of a non-shielded equipment interface cable to this equipment will
invalidate the FCC Certification of this device and may cause interference levels which
exceed the limits established by the FCC for this equipment. It is the responsibility of the
user to obtain and use a shielded equipment interface cable with this device. If this
equipment has more than one interface connector, do not leave cables connected to
unused interfaces. Changes or modifications not expressly approved by the manufacturer
could void the user’s authority to operate the equipment.
For Canadian Users
1. This product meets the applicable Industry Canada technical specifications.
Le présent matériel est conforme aux spécifications techniques applicables d’Industrie Canada.
2. The Ringer Equivalence Number is an indication of the maximum number of devices
allowed to be connected to a telephone interface. The termination on an interface may
consist of any combination of devices subject only to the requirement that the sum of the
RENs of all the devices does not exceed five.
L’indice d’équivalence de la sonnerie (IES) sert à indiquer le nombre maximal de terminaux
qui peuvent être raccordés à une interface téléphonique. La terminaison d’une interface peut
consister en une combinaison quelconque de dispositifs, à la seule condition que la somme
d’indices d’équivalence de la sonnerie de tous les dispositifs n’excède pas 5.
This Class B digital apparatus complies with Canadian ICES-003.
Cet appareil numérique de la classe B est conforme à la norme NMB-003 du Canada.
Epson America, Inc., Limited Warranty
What Is Covered: Epson America, Inc. (“Epson”) warrants to the original retail purchaser
that the Epson printer covered by this limited warranty statement, if purchased and
operated only in the United States or Canada, will be free from defects in workmanship
and materials for a period of one (1) year from the date of original purchase. For warranty
service, you must provide proof of the date of original purchase.
What Epson Will Do To Correct Problems: Should your Epson printer prove defective
SM
during the warranty period, please call the Epson Connection at (562) 276-4382 (U.S.)
or (905) 709-3839 (Canada) for warranty repair instructions and return authorization. An
Epson service technician will provide telephone diagnostic service to determine whether
the printer requires service. If service is needed, Epson will, at its option, exchange or
repair the printer without charge for parts or labor. If Epson authorizes an exchange for the
defective unit, Epson will ship a replacement printer to you, freight prepaid, so long as you
60 Notices
use an address in Canada or the U.S. (excluding Puerto Rico and U.S. Possessions).
Shipments to other locations will be made freight collect. You are responsible for securely
packaging the defective unit and returning it to Epson within five (5) working days of
receipt of the replacement. Epson requires a debit or a credit card number to secure the
cost of the replacement printer in the event that you fail to return the defective one. If
Epson authorizes repair instead of exchange, Epson will direct you to send your printer to
Epson or its authorized service center, where the printer will be repaired and sent back to
you. You are responsible for packing the printer and for all costs to and from the Epson
authorized service center. When warranty service involves the exchange of the printer or a
part, the item replaced becomes Epson property. The replacement printer or part may be
new or refurbished to the Epson standard of quality, and, at Epson’s option, may be
another model of like kind and quality. Exchange products and parts assume the
remaining warranty period of your original product covered by this limited warranty.
What This Warranty Does Not Cover: This warranty covers only normal use in the
United States and Canada. Using this product for continuous production or similar high
duty purposes is not considered normal use; damage, maintenance or service from such use
will not be covered under this warranty. This warranty is not transferable. This warranty
does not cover any color change or fading of prints or reimbursement of materials or
services required for reprinting. This warranty does not cover damage to the Epson
product caused by parts or supplies not manufactured, distributed or certified by Epson.
This warranty does not cover ribbons, ink cartridges or third party parts, components, or
peripheral devices added to the Epson product after its shipment from Epson, e.g., dealer
or user-added boards or components. Epson is not responsible for warranty service should
the Epson label or logo or the rating label or serial number be removed or should the
product fail to be properly maintained or fail to function properly as a result of misuse,
abuse, improper installation, neglect, improper shipping, damage caused by disasters such
as fire, flood, and lightning, improper electrical current, software problems, interaction
with non-Epson products, or service other than by an Epson Authorized Servicer. If a
claimed defect cannot be identified or reproduced, you will be held responsible for the
costs incurred.
THE WARRANTY AND REMEDY PROVIDED ABOVE ARE EXCLUSIVE AND IN
LIEU OF ALL OTHER EXPRESS OR IMPLIED WARRANTIES INCLUDING, BUT
NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY,
NON-INFRINGEMENT OR FITNESS FOR A PARTICULAR PURPOSE. SOME
LAWS DO NOT ALLOW THE EXCLUSION OF IMPLIED WARRANTIES. IF
THESE LAWS APPLY, THEN ALL EXPRESS AND IMPLIED WARRANTIES ARE
LIMITED TO THE WARRANTY PERIOD IDENTIFIED ABOVE. UNLESS
STATED HEREIN, ANY STATEMENTS OR REPRESENTATIONS MADE BY ANY
OTHER PERSON OR FIRM ARE VOID. IN NO EVENT SHALL EPSON OR ITS
AFFILIATES BE LIABLE FOR ANY SPECIAL, INCIDENTAL OR
CONSEQUENTIAL DAMAGES RESULTING FROM THE USE OR INABILITY
TO USE THE EPSON PRODUCT, WHETHER RESULTING FROM BREACH OF
Notices 61
WARRANTY OR ANY OTHER LEGAL THEORY. IN NO EVENT SHALL EPSON
OR ITS AFFILIATES BE LIABLE FOR DAMAGES OF ANY KIND IN EXCESS OF
THE ORIGINAL RETAIL PURCHASE PRICE OF THE PRODUCT.
In Canada, warranties include both warranties and conditions.
Some jurisdictions do not allow limitations on how long an implied warranty lasts, and
some jurisdictions do not allow the exclusion or limitation of incidental or consequential
damages, so the above limitations and exclusions may not apply to you. This warranty
gives you specific legal rights and you may have other rights which vary from jurisdiction
to jurisdiction.
To find the Epson Authorized Reseller nearest you, visit our website at:
To find the Epson Customer Care Center nearest you, visit
You can also write to:
Epson America, Inc., P.O. Box 93012, Long Beach, CA 90809-3012
62 Notices
Copyright Notice
All rights reserved. No part of this publication may be reproduced, stored in a retrieval system, or
transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or
otherwise, without the prior written permission of Seiko Epson Corporation. The information
contained herein is designed only for use with this Epson product. Epson is not responsible for any
use of this information as applied to other equipment.
Neither Seiko Epson Corporation nor its affiliates shall be liable to the purchaser of this product or
third parties for damages, losses, costs, or expenses incurred by purchaser or third parties as a result
of: accident, misuse, or abuse of this product or unauthorized modifications, repairs, or alterations to
this product, or (excluding the U.S.) failure to strictly comply with Seiko Epson Corporation’s
operating and maintenance instructions.
Seiko Epson Corporation shall not be liable for any damages or problems arising from the use of any
options or any consumable products other than those designated as Original Epson Products or
Epson Approved Products by Seiko Epson Corporation.
In addition to software program rights owned by Seiko Epson Corporation, this product also
includes open source software. Refer to OSS.pdf on your product software CD-ROM for a list of
open source software and software license terms applied to this printer.
Responsible Use of Copyrighted Materials
Epson encourages each user to be responsible and respectful of the copyright laws when using any
Epson product. While some countries’ laws permit limited copying or reuse of copyrighted material
in certain circumstances, those circumstances may not be as broad as some people assume. Contact
your legal advisor for any questions regarding copyright law.
Trademarks
Epson is a registered trademark, Epson Exceed Your Vision is a registered logomark, and Supplies
Central is a service mark of Seiko Epson Corporation.
WorkForce is a registered trademark and Epson Connection is a service mark of Epson America, Inc.
General Notice: Other product names used herein are for identification purposes
only and may be trademarks of their respective owners. Epson disclaims any and all
rights in those marks.
This information is subject to change without notice.
© 2010 Epson America, Inc. 1/10
Notices 63
CPD-27904
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