Hughes Modem HN9000 User Manual
HN9000 Satellite Modem  
User Guide  
1037577-0001  
Revision A  
March 21, 2008  
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Contents  
Understanding safety messages..........................................................................................ix  
Additional safety symbols.......................................................................................................................ix  
Scope and audience..............................................................................................................xi  
Contact Information..........................................................................................................xiii  
Chapter 1: Satellite modem overview...........................................................1  
Supported configurations.........................................................................................................................2  
Satellite modem specifications.................................................................................................................3  
Power supply information........................................................................................................................4  
Modem operating position.......................................................................................................................5  
Computer requirements............................................................................................................................5  
Chapter 2: System Control Center.................................................................7  
Accessing the System Control Center......................................................................................................8  
Creating a shortcut to the System Control Center........................................................................8  
System Control Center home page...........................................................................................................9  
Text links......................................................................................................................................9  
System Control Center common features...............................................................................................10  
Button links................................................................................................................................11  
System Status button......................................................................................................12  
Links in left panel.......................................................................................................................13  
Status and information screens...................................................................................................13  
State codes on status and information screens...............................................................14  
Red flag indicator...........................................................................................................14  
System Status page.................................................................................................................................14  
Reception Information page...................................................................................................................15  
Information about selected parameters.......................................................................................16  
Transmission Information page..............................................................................................................16  
Information about selected parameters.......................................................................................17  
Terminal Status page..............................................................................................................................17  
Information about selected parameters ......................................................................................19  
System Information page........................................................................................................................19  
State codes..............................................................................................................................................20  
Viewing the state codes list........................................................................................................23  
Connectivity Test page...........................................................................................................................23  
Chapter 3: HughesNet Tools.........................................................................25  
Launching HughesNet Tools..................................................................................................................26  
HughesNet Tools home page..................................................................................................................26  
iii  
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Contents  
I Have a Technical Problem.......................................................................................................26  
Support Library..........................................................................................................................27  
Helpful Tools..............................................................................................................................27  
Chapter 4: LEDs............................................................................................29  
Front panel LEDs...................................................................................................................................30  
LAN port LEDs......................................................................................................................................31  
Chapter 5: Troubleshooting..........................................................................33  
Cannot Access the System Control Center.............................................................................................34  
Testing connectivity to the satellite........................................................................................................34  
Hot cable connector................................................................................................................................36  
Checking for viruses and firewall issues................................................................................................36  
Chapter 6: Computer settings.......................................................................37  
Understanding the modem address and computer address ....................................................................38  
If you don't know the modem’s public IP address….................................................................39  
Configuring a computer to use DHCP...................................................................................................39  
Configuring Windows Vista to use DHCP.................................................................................40  
Configuring Windows XP to use DHCP....................................................................................42  
Configuring Windows 2000 to use DHCP.................................................................................44  
Configuring a Mac computer to use DHCP...............................................................................45  
Configuring a computer for a public IP address.....................................................................................47  
Configuring Windows Vista – Public IP address.......................................................................47  
Configuring Windows XP – Public IP address..........................................................................49  
Configuring Windows 2000 – Public IP address.......................................................................51  
Configuring a Macintosh – Public IP address............................................................................53  
Configuring proxy settings.....................................................................................................................55  
Configuring Internet Explorer to not use a proxy server............................................................55  
Configuring Netscape to not use a proxy server .......................................................................55  
Chapter 7: Home networking.......................................................................57  
Wireless network basics.........................................................................................................................58  
Ethernet (wired) network basics ............................................................................................................58  
Chapter 8: Conformance with standards and directives...........................61  
Operational and safety requirements for Canada...................................................................................62  
Repairs in Canada.......................................................................................................................62  
Electromagnetic interference (EMI).......................................................................................................62  
FCC Part 15................................................................................................................................62  
Canada Class B warning.............................................................................................................63  
Acronyms used in this Guide............................................................................................lxv  
iv  
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Table of Figures  
Figure 1: HN9000 satellite modem .................................................................................................................................1  
Figure 2: Single-host configuration..................................................................................................................................2  
Figure 3: Multiple-host configuration in an Ethernet wired LAN...................................................................................2  
Figure 4: Private network configuration..........................................................................................................................3  
Figure 5: Power supply for the HN9000 satellite modem................................................................................................4  
Figure 6: HN9000 in vertical position..............................................................................................................................5  
Figure 7: Icon for creating shortcut..................................................................................................................................8  
Figure 8: System Control Center home page...................................................................................................................9  
Figure 9: Common features on System Control Center screens....................................................................................11  
Figure 10: System Control Center button links..............................................................................................................11  
Figure 11: Format of status and information screens.....................................................................................................13  
Figure 12: Example of a state code................................................................................................................................14  
Figure 13: Red flag problem indicator...........................................................................................................................14  
Figure 14: System Status page.......................................................................................................................................15  
Figure 15: Reception Information page..........................................................................................................................16  
Figure 16: Transmission Information page....................................................................................................................17  
Figure 17: Terminal Status page (top part).....................................................................................................................19  
Figure 18: System Information page (top part)..............................................................................................................19  
Figure 19: Examples of state codes................................................................................................................................20  
Figure 20: Terminal Connectivity Test page..................................................................................................................24  
Figure 21: HughesNet Tools home page .......................................................................................................................26  
Figure 22: Front panel LEDs on the HN9000 modem...................................................................................................30  
Figure 23: LAN port LEDs............................................................................................................................................31  
Figure 24: Satellite loopback connectivity test..............................................................................................................34  
Figure 25: Terminal Connectivity Test page..................................................................................................................35  
Figure 26: Connectivity Test results page......................................................................................................................35  
Figure 27: Example of Addressing parameters showing available private IP addresses...............................................38  
Figure 28: Example of Addressing parameters showing one available public IP address.............................................38  
Figure 29: Network connections – Windows Vista........................................................................................................40  
Figure 30: Local Area Connection Properties – Windows Vista....................................................................................41  
Figure 31: Internet Protocol Properties – Windows Vista..............................................................................................41  
Figure 32: Network connections – Windows XP...........................................................................................................42  
Figure 33: Local Area Connection Properties – Windows XP.......................................................................................43  
Figure 34: Internet Protocol Properties – Windows XP.................................................................................................43  
Figure 35: Accessing Local Area Connection Properties – Windows 2000..................................................................51  
Figure 36: Local Area Connection Properties Dialog – Windows 2000........................................................................52  
Figure 37: Internet Protocol Properties – Windows 2000..............................................................................................52  
Figure 38: Mac System Preferences menu.....................................................................................................................46  
Figure 39: Mac Network screen.....................................................................................................................................51  
Figure 40: Select DHCP from the configure drop-down menu......................................................................................47  
Figure 41: Network connections – Windows Vista........................................................................................................48  
v
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Table of Figures  
Figure 42: Local Area Connection Properties – Windows Vista....................................................................................48  
Figure 43: Internet Protocol Properties – Windows Vista..............................................................................................49  
Figure 44: Accessing Local Area Connection Properties – Windows XP.....................................................................50  
Figure 45: Local Area Connection Properties Dialog – Windows XP...........................................................................50  
Figure 46: Internet Protocol Properties – Windows XP.................................................................................................51  
Figure 47: Accessing Local Area Connection Properties – Windows 2000..................................................................51  
Figure 48: Local Area Connection Properties Dialog – Windows 2000........................................................................52  
Figure 49: Internet Protocol Properties – Windows 2000..............................................................................................52  
Figure 50: Mac System Preferences menu.....................................................................................................................53  
Figure 51: Mac Network screen.....................................................................................................................................54  
Figure 52: Select Manually from the configure drop-down menu.................................................................................54  
Figure 53: LAN settings – Internet Explorer..................................................................................................................55  
Figure 54: Proxy settings in Netscape Preferences window .........................................................................................56  
Figure 55: Satellite modem in a wireless home network...............................................................................................58  
Figure 56: Satellite modem in a wired Ethernet home network ....................................................................................59  
vi  
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Table of Tables  
Table 1: Specifications for the HN9000 satellite modem.................................................................................................3  
Table 2: Power supply specifications for the HN9000 satellite modem..........................................................................4  
Table 3: Button links on System Control Center screens...............................................................................................11  
Table 4: Meaning of System Status button colors..........................................................................................................12  
Table 5: State codes........................................................................................................................................................20  
Table 6: Front panel LED indications............................................................................................................................30  
Table 7: HN9000 standards compliance.........................................................................................................................61  
vii  
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Understanding safety messages  
Three types of safety messages are defined according to the severity of the possible hazard each type of message addresses.  
This section explains the meaning of the safety alert symbol  
bring your attention to safety information.  
and specific words that are used in this Guide to  
Safety messages are identified by a label that includes the safety alert symbol and the word DANGER, WARNING, or  
CAUTION, as shown below. The safety alert symbol alerts you to a potential personal injury hazard. To avoid possible  
injury or death, read and comply with all safety messages that are designated by this symbol.  
These words indicate the severity of the potential hazard, as follows:  
DANGER indicates a potentially hazardous situation which, if not avoided, will result in death or serious injury.  
WARNING indicates a potentially hazardous situation which, if not avoided, could result in death or serious injury.  
CAUTION indicates a potentially hazardous situation which, if not avoided, could result in minor or moderate injury.  
The NOTICE label is used for advisory messages not related to personal injury. Failure to heed a NOTICE message  
could result in damage to the product or could cause it not to work properly. In some cases failure to heed a NOTICE  
message could result in damage to other property.  
A notice is not a safety message but is defined here along with safety messages because notices use a label that looks  
similar to the safety message labels.  
Additional safety symbols  
In addition to the generic safety alert symbol  
type of hazard.  
, other symbols may be used with safety messages to indicate the  
This document uses this symbol  
to indicate a safety message that concerns a potential electric shock hazard.  
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Scope and audience  
This User Guide describes the features and operation of the Hughes HN9000 satellite modem, which provides Internet  
access by satellite. It also provides certain reference information, such as the meaning of the modem’s front panel LEDs.  
The HN9000 is designed for consumers and small business users.  
This Guide is written for users in the United States and Canada.  
xi  
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Contact Information  
If you experience problems with your Hughes satellite modem, first try the solutions offered in Troubleshooting on page  
33. If you need assistance, use the contact information listed here.  
If you need operational, warranty, or repair support, your contact information will vary depending on where you purchased  
your satellite modem. You may be supported by Hughes Customer Care or another service provider.  
For modems purchased from a retail channel or Hughes sales agent  
If you purchased this product through a retail channel or Hughes sales agent, you have several support options. Please  
try these options in the order listed until you find the help you need.  
Begin at the HughesNet Customer Care page:  
1. Open a web browser on a computer connected to the satellite modem.  
2.  
Enter the web address www.myhughesnet.com.  
3. Click the HughesNet Customer Care link.  
The HughesNet Customer Care page opens. Options 1, 2, and 3 below are available on this page:  
1. Search our Knowledge Base.  
a. In the Self help section, click Knowledge Base Search.  
b. Follow the on-screen instructions to find the information you need.  
2. Email a Customer Care representative.  
a. In the Contact Hughes section, click Email.  
b. Complete the email form.  
c. Click Email Us!.  
3. Chat with a Customer Care representative.  
a. In the Contact Hughes section, click Chat.  
b. Complete the chat form.  
c. Click Chat with Us!  
4. Call a Customer Care representative.  
If none of the previous options helped you, call Hughes Customer Care at 1 (866) 347-3292.  
For modems purchased from a value-added reseller  
If you purchased this product from one of our VARs, do not contact Hughes. Contact your VAR for technical support  
according to the procedure supplied by them. They are trained to help you with any technical problem.  
xiii  
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Chapter  
1
Satellite modem overview  
The HN9000 satellite modem connects to the Internet or an intranet by satellite  
Topics:  
and provides Internet or intranet service to a single host, typically a computer,  
or to multiple hosts on a LAN. A host may be a computer using Windows or  
other supported operating system.  
•
•
•
•
•
Supported configurations  
Satellite modem specifications  
Power supply information  
Modem operating position  
Computer requirements  
The modem is a self-hosted unit, meaning that it does not depend on a computer  
to establish and maintain the Internet or intranet connection. However, the  
modem must be connected to a properly aligned satellite antenna. The modem  
has an Ethernet port so it can be connected to a computer or to an Ethernet LAN.  
Figure 1: HN9000 satellite modem  
Note: Acronyms used in this User Guide are identified in Acronyms used  
in this Guide on page lxv.  
After your HN9000 satellite modem has been installed, you can use a web  
browser on your computer to access the Internet or an intranet. You can use a  
local area network (LAN) to extend Internet or intranet connectivity to multiple  
computers. This requires a properly configured NIC, an Ethernet cable or wireless  
connection to the LAN, and proper configuration of the computer’s operating  
system network properties.  
The modem has a System Control Center that provides access to system  
information such as the modem's IP address and subnet mask. You may need  
this information to configure a network. The System Control Center is described  
in System Control Center on page 7.  
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Chapter 1  
HN9000 Satellite Modem User Guide –  
1037577-0001 Rev. A  
Satellite modem overview  
Supported configurations  
This section shows examples of supported configurations using the HN9000 satellite modem.  
The satellite modem may be used in a single-host configuration or multiple-host configuration. In a single-host  
configuration, the satellite modem is directly connected to the host (a computer), as shown in Figure 2: Single-host  
configuration on page 2. The Hughes Internet Gateway is a Hughes-operated satellite station that provides a connection  
between the Internet and the satellite. The gateway routes data to and from the Internet and to and from the satellite,  
which in turn beams a signal down to the satellite modem to provide Internet connectivity.  
Figure 2: Single-host configuration  
In a multiple-host configuration, the hosts on the LAN share satellite Internet or internet connectivity through an Ethernet  
hub, router, or wireless base station. The satellite modem is connected to the hub, router, or wireless base station, as  
shown in Figure 3: Multiple-host configuration in an Ethernet wired LAN on page 2.  
Note: You must provide and configure hub, router, or wireless base station equipment if any of these are used.  
Figure 3: Multiple-host configuration in an Ethernet wired LAN  
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Satellite modem overview  
HN9000 Satellite Modem User Guide –  
1037577-0001 Rev. A  
Chapter 1  
Figure 4: Private network configuration on page 3 shows a private network using two satellite modems at two locations.  
The thick broken line shows how the network connects a PC at one location and to a PC at a second location. This  
configuration requires two antennas—one at each location. The Hughes Internet Gateway connection is optional and is  
based upon the network design for the customer private network. Typically this type of configuration is used only in  
enterprise (business) environments.  
Figure 4: Private network configuration  
Satellite modem specifications  
Table 1: Specifications for the HN9000 satellite modem  
Weight  
1.6 lb (0.73 kg)  
Width  
2.4 inch (6.1 cm)  
7.8 inch (19.8 cm)  
9.0 inch (22.9 cm)  
Height  
Depth  
Safe operating temperature range  
5 to 40º C (Above 5000 ft altitude, the maximum  
temperature is reduced by 1º C per 1000 ft.)  
Safe operating humidity range  
Safe altitude  
5% to 95% non-condensing  
Up to 10,000 ft  
Cooling method  
Convection  
Protocol support  
TCP/IP (Transmission Control Protocol / Internet Protocol)  
protocol suite  
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Chapter 1  
HN9000 Satellite Modem User Guide –  
1037577-0001 Rev. A  
Satellite modem overview  
Interface ports  
One Ethernet port supporting 10BaseT or 100BaseT  
operation, RJ-45-switched  
Power supplies and power requirements  
See Power supply information on page 4.  
Power supply information  
The power supply is included in the satellite modem shipping carton.  
Figure 5: Power supply for the HN9000 satellite modem  
Before proceeding, make sure you have the correct power supply. Check the part number on the power supply and refer  
to Table 2: Power supply specifications for the HN9000 satellite modem on page 4.  
•
Always use the power supply provided with the satellite modem. The modem's performance may suffer if the wrong  
power supply is used.  
•
•
•
The input must be 110/130 VAC.  
A suitable surge protector is recommended to protect the satellite modem from possible damage due to power surges.  
If the satellite modem is installed outside the United States or Canada, observe the power standards and requirements  
of the country where it is installed.  
Table 2: Power supply specifications for the HN9000 satellite modem  
Power supply type and part  
Application  
Electrical requirements  
Power cord  
number  
AC/DC, 73 W  
P/N 1501006-0001  
HN9000 satellite modem  
with 1-W or 2-W radio  
Input line voltage:  
Detachable, for 110  
VAC outlet type.  
100 – 130 V, 2 A maximum  
Input line frequency:  
60 Hz AC  
Rated power consumption: 73 W  
Note: The satellite modem should be continuously powered on unless it will not be used for an extended period.  
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Satellite modem overview  
HN9000 Satellite Modem User Guide –  
1037577-0001 Rev. A  
Chapter 1  
If there is any reason to remove power from the satellite modem, always unplug the AC power cord from the power  
source (power outlet, power strip, or surge protector). Do not remove the DC power cord from the modem’s rear panel.  
Doing so could result in an electrical shock or damage the modem.  
When you re-apply power to the modem, plug the AC power cord into the power source.  
Modem operating position  
Operate the HN9000 modem only in a vertical position, that is, resting on its built-in base as shown in Figure 6: HN9000  
in vertical position on page 5. In any other position, the modem may overheat and malfunction because of inadequate  
ventilation.  
Figure 6: HN9000 in vertical position  
To avoid overheating, operate the HN9000 modem only in the upright vertical position as shown in Figure 6: HN9000  
in vertical position on page 5.  
Computer requirements  
The computer that connects to the satellite modem must meet the following minimum requirements. Requirements are  
listed by operating system.  
All requirements are minimum requirements except those identified as recommended.  
The satellite modem may work with a computer that does not meet these requirements, but Hughes supports only  
computers that meet these requirements. When your HughesNet service was activated, the activation software automatically  
checked your computer to make sure it meets the minimum requirements. If it did not meet all requirements, but nearly  
did, you may have been given a choice to proceed with service activation anyway.  
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Chapter 1  
HN9000 Satellite Modem User Guide –  
1037577-0001 Rev. A  
Satellite modem overview  
Microsoft Windows Vista Home Basic  
•
•
•
Processor speed: 800 MHz  
System memory: 512 MB  
Free hard disk space: 150 MB  
Microsoft Windows Vista Home Premium, Business, Enterprise, or Ultimate  
•
•
•
Processor speed: 1 GHz  
System memory: 1 GB  
Free hard disk space: 150 MB  
Microsoft Windows XP, Professional or Home Edition  
•
•
•
Processor speed: 233 MHz. Recommended: 300 MHz or higher  
System memory: 128 MB. Recommended: 256 MB or more  
Free hard disk space: 150 MB  
Microsoft Windows 2000, Professional Edition with Service Pack 4  
•
•
•
Processor speed: 133 MHz  
System memory: 128 MB  
Free hard disk space: 150 MB  
Apple Mac 9.0-10.5 (excludes 10.0)  
•
•
•
Processor speed: 300 MHz  
System memory: 128 MB  
Free hard disk space: 150 MB  
Networking requirements  
•
•
•
Ethernet port  
Ethernet cable (provided)  
Ethernet NIC, 10/100 Mbps, configured as follows:  
•
•
•
Auto-negotiate  
DHCP enabled  
Obtain an IP address automatically  
Note: The computer can be configured to use a public IP address if the HughesNet service plan provides for  
one or more public IP addresses.  
Internet browser  
•
•
Internet Explorer 6 or greater, Netscape Navigator, Mozilla Firefox, Safari (for Windows and Mac)  
Browser settings:  
•
•
HTTP 1.1 or greater enabled  
Proxy settings disabled  
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Chapter  
2
System Control Center  
The System Control Center is a set of screens and links you can use to monitor  
Topics:  
your broadband service and troubleshoot the satellite modem in the event of a  
problem. The System Control Center provides access to system status,  
configuration information, and online documentation through a web browser  
on the computer that is connected to the satellite modem. Use the System Control  
Center to find system information for configuring networks or to check system  
performance if the satellite modem does not seem to be functioning properly.  
•
•
•
Accessing the System Control  
Center  
System Control Center home  
page  
System Control Center common  
features  
•
•
•
•
•
•
•
System Status page  
Reception Information page  
Transmission Information page  
Terminal Status page  
System Information page  
State codes  
Connectivity Test page  
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Chapter 2  
HN9000 Satellite Modem User Guide –  
1037577-0001 Rev. A  
System Control Center  
Accessing the System Control Center  
To open the System Control Center on a web browser installed on a computer that is connected to the satellite modem,  
double-click the System Control Center shortcut on your computer desktop, or follow these steps:  
1. Open a web browser such as Internet Explorer or Netscape.  
2.  
In the browser address bar, type www.systemcontrolcenter.com or 192.168.0.1 and press Enter.  
Note: To use 192.168.0.1, the satellite modem must be configured for a private address, and DHCP must be  
enabled on the computer.  
The System Control Center home page appears as shown in Figure 8: System Control Center home page on page  
9.  
If you are unable to access the System Control Center, refer to Cannot Access the System Control Center on page  
34.  
Creating a shortcut to the System Control Center  
You can create a Windows shortcut on your computer desktop for easy access to the System Control Center home page.  
Note: As part of the installation process, the person who installed your satellite modem creates a shortcut to the  
System Control Center, so there should already be a shortcut on your desktop—unless it has been deleted.  
1. Open a web browser.  
Note: The method described here works for Internet Explorer and Netscape Navigator. It may work with other  
browsers.  
2.  
Type www.systemcontrolcenter.com or 192.168.0.1 in the browser address bar and press Enter.  
Note: To use 192.168.0.1, the satellite modem must be configured for a private IP address, and DHCP must  
be enabled on the computer.  
The System Control Center home page appears.  
3. Drag the icon that appears in front of the address displayed in the browser to the computer desktop.  
Figure 7: Icon for creating shortcut  
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System Control Center  
HN9000 Satellite Modem User Guide –  
1037577-0001 Rev. A  
Chapter 2  
System Control Center home page  
The System Control Center home page contains numerous links to satellite modem features and important information  
regarding the operation of the satellite modem.  
The button links at the top of the page appear on all System Control Center screens and are explained in Button links on  
page 11.  
Figure 8: System Control Center home page  
Note: On some screens you may see the word terminal. This word refers to the satellite modem.  
Text links  
The System Control Center home page includes the following text links:  
System Status links  
•
•
•
•
•
View System Status – Opens the System Status page, which displays general system status information such as  
signal strength and administrative status.  
View Reception Information – Opens the Reception Information page, which displays information on data received  
by the satellite modem.  
View Transmission Information – Opens the Transmission Information page, which displays information on data  
transmitted by the satellite modem.  
View Terminal Status – Opens the Terminal Status page, which displays detailed information about the operational  
status of the satellite modem such as interface packet counts and acceleration statistics.  
View System Information – Opens the System Information page, which displays information such as modem  
identification information and IP address information.  
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Chapter 2  
HN9000 Satellite Modem User Guide –  
1037577-0001 Rev. A  
System Control Center  
Note: These links take you to the same destinations as the button links at the top of each System Control Center  
page.  
Diagnostic utilities link  
Connectivity Test – Opens the Connectivity Test page, which can be used to test the connection between the satellite  
modem and the satellite. If you can access the satellite, there is no problem with your physical site connectivity between  
the modem (inside) and the radio assembly and antenna (outside). See Connectivity Test page on page 23.  
Help link  
View Help Topics – Opens the Help page, which includes a variety of topics such as recommended browser and TCP/IP  
settings.  
Restart HN9000 restarts the satellite modem.  
myHughesNet  
Go to myHughesNet provides access to the HughesNet Web Portal, which contains a variety of useful tools, resources,  
and information. Access to the HughesNet portal is determined by your specific service plan.  
From the HughesNet portal you can click the HughesNet Customer Care link to access a wide variety of support  
resources. For example, you can check online usage, test satellite speed, find troubleshooting scripts, manage passwords,  
access email, check your account and service plan information, and more. The specific portal information and available  
features are determined by your specific service plan.  
System Control Center common features  
Certain features are common to some or all of the System Control Center screens, as shown in Figure 9: Common  
features on System Control Center screens on page 11. These features and other common features are explained in the  
following sections.  
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System Control Center  
HN9000 Satellite Modem User Guide –  
1037577-0001 Rev. A  
Chapter 2  
Figure 9: Common features on System Control Center screens  
Button links  
At the top of each System Control Center page are five round buttons with labels above them as shown in Figure 10:  
System Control Center button links on page 11. These five buttons appear at the top of every System Control Center  
page to provide an easy means of navigation. Each button is a link to the System Control Center page identified by the  
label—for example, the System Status is a link to the System Status page.  
The System Status and System Info buttons are always visible; the remaining three buttons are visible only after the  
modem has been commissioned and is operational.  
Figure 10: System Control Center button links  
Click the button to go to the page identified by the label.  
The destination page for each button link is identified below:  
Table 3: Button links on System Control Center screens  
Button  
Destination  
Description of destination page  
System Status  
System Status page  
Displays general status information such as signal strength and  
commissioning status. For more information see System Status  
page on page 14.  
11  
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Chapter 2  
HN9000 Satellite Modem User Guide –  
1037577-0001 Rev. A  
System Control Center  
Button  
Reception Info  
Destination  
Description of destination page  
Reception Information page  
Displays statistics about received data and receive connection  
status. For more information see Reception Information page  
on page 15.  
Transmission Info Transmission Information page Displays statistics about the transmitted data and transmit  
connection status. For more information see Transmission  
Information page on page 16.  
Terminal Status  
System Info  
Terminal Status page  
Displays detailed information about the operational status of  
the satellite modem. For more information see Terminal Status  
page on page 17.  
System Information page  
Displays system information such as ST Name (assigned name  
of the satellite modem name) and operational software version.  
For more information see System Information page on page  
19.  
System Status button  
The System Status button (only) is a status indicator as well as a link. It changes color to indicate the satellite modem's  
current status, as explained in Table 4: Meaning of System Status button colors on page 12. To see more detailed status  
information, click the System Status button to open the System Status page.  
Table 4: Meaning of System Status button colors  
Button color  
Meaning  
Green  
OK – The satellite modem is operating normally.  
Degraded – Degraded means performance is degraded for any of the following reasons:  
•
The Web Acceleration not functioning or in progress. Web Acceleration may be  
temporarily inactive while you are browsing on a secure HTTP site (https).  
The modem is in fallback mode.  
A number of transmissions beyond a certain threshold have not been received by  
the satellite (state code 30). This could be caused by weather conditions.  
Yellow  
•
•
FAP threshold exceeded – The satellite modem has exceeded the FAP threshold specified  
in the HughesNet service plan. Subscribers who exceed the threshold experience reduced  
download speeds for approximately 24 hr.  
Orange  
Problem detected – There is a problem with satellite transmit or receive connectivity  
or both.  
Red  
If the System Status button is red  
or yellow  
, you can look for a red flag next to any value or values on the System  
Control Center information pages (those with tables listing parameters and values). The red flag indicates a problem  
related to the parameter listed next to the flagged value. Click the parameter name to see a pop-up window that may  
include helpful information, depending on what the problem is.  
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System Control Center  
HN9000 Satellite Modem User Guide –  
1037577-0001 Rev. A  
Chapter 2  
Links in left panel  
The following links appear in the left panel of each System Control Center page (except the home page):  
•
•
Home – Opens the System Control Center home page.  
Connectivity Test – Opens the Connectivity Test page, which allows you to test the connection between the modem  
and the satellite. See Connectivity Test page on page 23.  
•
Help – Opens the Help page. Refer to the Help page, which includes a variety of topics such as getting started and  
recommended browser settings.  
Status and information screens  
Five of the System Control Center screens list status and operational parameters and their current values in a tabular  
format. For example, the following illustration shows the Transmission Information page. The left column identifies the  
parameter category, the middle column lists the parameters, and the right column shows the current value of the parameter  
listed in the middle column. Parameters are listed in this format on all five status and information screens, which are  
listed below:  
•
•
•
•
•
System Status page  
Reception Information page  
Transmission Information page  
Terminal Status page  
System Information page  
Figure 11: Format of status and information screens  
Each status and information screen contains categories of parameters that relate to various aspects of satellite modem  
operation, as explained in the sections that follow for each status and information screen. To see a definition of any  
parameter, click the parameter name. The definition appears in a pop-up window. For many parameters this window  
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Chapter 2  
HN9000 Satellite Modem User Guide –  
1037577-0001 Rev. A  
System Control Center  
also includes additional information. If you do not see the pop-up window, it may be hidden by other windows; in this  
case, minimize other open windows.  
State codes on status and information screens  
A state code is a number that indicates the operational state of the satellite modem. State codes are displayed with an  
explanation in words, as shown in the following example. On the System Control Center status and information screens,  
state codes are shown next to selected parameters, as shown in Figure 12: Example of a state code on page 14, or next  
to a parameter that is related to an error condition.  
Figure 12: Example of a state code  
For a list and explanation of all state codes, see Table 5: State codes on page 20.  
Red flag indicator  
On the status and information screens, a red flag next to a value indicates a problem related to the parameter listed in  
the same row where the flagged value appears. The flagged value appears in the right column; the parameter appears in  
the middle column. The value indicates the current state of the parameter.  
The red flag may help you or a Hughes Customer Care representative identify and troubleshoot a problem. If you see a  
red flag, click the parameter name. The pop-up window that appears may include troubleshooting information.  
Figure 13: Red flag problem indicator  
System Status page  
The System Status page displays important information about the satellite modem's operational status.  
Available system status values may vary, depending on how the satellite modem is configured. Therefore, some options  
shown in Figure 14: System Status page on page 15 may not appear on your System Status screen.  
The System Status page and other System Control Center pages show information that may be particularly useful for  
advanced users and for troubleshooting.  
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System Control Center  
HN9000 Satellite Modem User Guide –  
1037577-0001 Rev. A  
Chapter 2  
Figure 14: System Status page  
The operational parameters listed on the System Status page are shown in a tabular format. The first (left) column  
identifies the parameter categories:  
•
•
Satellite Interface – Contains information on the receive status and signal strength, as well as error messages related  
to satellite modem receive information.  
Administrative States – Contains information on software downloads to this satellite modem, security keys, and  
other administrative functions.  
Reception Information page  
The Reception Information page shown in Figure 15: Reception Information page on page 16 displays information  
about data received by the satellite modem.  
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Chapter 2  
HN9000 Satellite Modem User Guide –  
1037577-0001 Rev. A  
System Control Center  
Figure 15: Reception Information page  
The operational parameters listed on the Reception Information page are shown in a tabular format. The first (left)  
column identifies the parameter categories:  
•
•
Satellite Interface Statistics – Contains information on the receive status and signal strength, as well as error messages  
related to satellite modem receive information.  
Traffic Statistics: Receive – Contains statistical information on data received from the satellite including number of  
packets received or dropped, etc.  
Information about selected parameters  
This section provides information for selected parameters on the Reception Information page. Parameters that may be  
most useful for you to know about are listed.  
Total Satellite Packets Received – An increasing count of Total Satellite Packets Received indicates that your satellite  
modem is successfully receiving data.  
Transmission Information page  
The Transmission Information page shown in Figure 16: Transmission Information page on page 17 displays information  
about data transmissions from the satellite modem. The information on this screen may be useful to a Hughes Customer  
Care representative if you need help in resolving a problem.  
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System Control Center  
HN9000 Satellite Modem User Guide –  
1037577-0001 Rev. A  
Chapter 2  
Figure 16: Transmission Information page  
The operational parameters listed on the Transmission Information page are shown in a tabular format. The first (left)  
column identifies the parameter categories:  
•
•
Satellite Interface Statistics – Contains information on transmit status and signal strength, as well as  
transmission-related error messages.  
Traffic Statistics: Transmit – Contains statistical information on the specific data transmitted to the satellite from  
this satellite modem.  
Information about selected parameters  
This section provides information for selected parameters on the Transmission Information page. Parameters that may  
be most useful for you to know about are listed.  
Total Satellite Packets Transmitted – An increasing count of Total Satellite Packets Transmitted indicates that your  
satellite modem is successfully transmitting data.  
Terminal Status page  
The Terminal Status page displays information about the operational state of the satellite modem and operational statistics  
such as messages and packets sent, received, and dropped. It indicates whether acceleration is enabled and provides a  
count of traffic that moves across the LAN to the satellite modem.  
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Chapter 2  
HN9000 Satellite Modem User Guide –  
1037577-0001 Rev. A  
System Control Center  
Figure 17: Terminal Status page (top part)  
The operational parameters listed on the Terminal Status page are shown in a tabular format. The first (left) column  
identifies the parameter categories:  
•
•
•
Overall Status – Shows the major features such as dial backup or acceleration (not all features may be part of your  
service plan.  
Transport Interface Receive Statistics – Indicates messages received and decoded by the satellite modem from the  
satellite.  
Transport Interface Transmit Statistics – Indicates messages being queued up by the satellite modem for transmission  
to the satellite.  
•
•
•
•
LAN Interface Statistics – Shows traffic across the LAN interface to the satellite modem.  
IP Forwarding and Routing Statistics – These refer to system control messages.  
Local IP Interface Statistics – Sum of various counts of messages.  
Dial Backup Status – Count of dial backup traffic if the feature is enabled. (Some listed features may not be included  
in your service plan.)  
•
•
•
TCP Acceleration Statistics – Counts of messages and connections used between the satellite modem and its destination  
if the feature is enabled. (Some listed features may not be included in your service plan.)  
SSL Acceleration Statistics – Counts of SSL traffic if the feature is enabled. (Some listed features may not be included  
in your service plan.)  
DNS Caching Statistics – Counts on local storage of data if the feature is enabled. (Some listed features may not be  
included in your service plan.)  
•
•
Management Statistics – Various internal network management traffic counts.  
Turbo Page Statistics – Counts of various web page requests and objects if the feature is enabled. (Some listed features  
may not be included in your service plan.)  
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System Control Center  
HN9000 Satellite Modem User Guide –  
1037577-0001 Rev. A  
Chapter 2  
Information about selected parameters  
This section provides information for selected parameters on the Terminal Status page. Parameters that may be most  
useful for you to know about are listed.  
The Dial Backup Status parameter and Dial Backup Status category of parameters do not apply to the HN9000 satellite  
modem.  
System Information page  
The System Information page shown in Figure 17: Terminal Status page (top part) on page 19 provides system  
information for the satellite modem such as ST name (modem name), Site ID (Site Id), and operational software version.  
Figure 18: System Information page (top part)  
Note: Print the System Information page and save it. Click Print this page next to the printer icon. If you experience  
a problem with your satellite modem this page may not be accessible. Information on this screen may be useful to  
a Hughes Customer Care representative in helping you to resolve the problem.  
The operational parameters listed on the System Information page are shown in a tabular format. The first (left) column  
identifies the parameter categories:  
•
•
•
Identification – Contains system ID information such as Site ID (installation site ID) and ST name (a unique name  
that identifies the satellite modem).  
Software – Contains version information on the various software applications resident on the satellite modem such  
as commissioning and operational software. (Commissioning refers to initial start-up of the modem.)  
Satellite – Contains information pertaining to communication with the satellite such as antenna size, transmit radio  
wattage, and uplink transmission mode.  
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Chapter 2  
HN9000 Satellite Modem User Guide –  
1037577-0001 Rev. A  
System Control Center  
•
•
Addressing – Contains addressing information such as LAN port address and subnet mask and available public IP  
addresses (if any, depending on your service plan).  
Software Features – This section lists the optional features and provides information on whether they are currently  
active. These features are enabled or disabled per your service plan and cannot be changed locally.  
State codes  
A state code is a number that indicates the operational state of the satellite modem. Some state codes indicate an error  
condition. State codes are identified as State code followed by a number from 1 – 35. They are displayed with an  
explanation in words, as shown in the following example.  
State codes appear on screens displayed during a hard reboot (when power is removed and then restored) and on System  
Control Center pages.  
Figure 19: Examples of state codes  
Table 5: State codes on page 20 lists and explains all HN9000 state codes.  
In the state code table, modem refers to the satellite modem.  
Table 5: State codes  
State code  
State name  
Explanation  
Corrective action  
Installation – Boot phase  
Starting Up in Boot  
Satellite modem is starting up in boot Transient – No action is necessary.  
phase.  
1
2
Waiting for Installation  
Parameters  
Modem has not been installed, and  
installation parameters have not been  
submitted.  
Transient – No action is necessary.  
Transient – No action is necessary.  
Transient – No action is necessary.  
Transient – No action is necessary.  
Installer should switch polarization.  
3
4
5
6
Coarse Pointing in  
Progress  
Antenna pointing is in progress  
(coarse or fine pointing). Occurs  
during modem installation only.  
Acquiring Beacon in Boot Occurs during Auto modem  
replacement only: Modem is searching  
for beacon.  
Acquiring PTP SNR in  
Boot  
Occurs during Auto modem  
replacement only: Modem is searching  
for point-to-point signal.  
Waiting for Uplink  
Polarization Change  
Modem is waiting for installer to  
switch uplink polarization at the radio  
assembly. Occurs during installation  
only.  
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System Control Center  
HN9000 Satellite Modem User Guide –  
1037577-0001 Rev. A  
Chapter 2  
State code  
State name  
Explanation  
Corrective action  
7
Downlink Established in Modem is in boot phase. Downlink Transient – No action is necessary.  
Boot  
has been established; that is, beacon  
is being tracked and transmission  
information packets are being  
received.  
8
Waiting for MIPs in Boot Modem is in boot phase and is waiting Transient – No action is necessary.  
for indirect and direct management  
packets.  
9
Downloading  
Modem is in boot phase and is  
Transient – No action is necessary.  
Installer must complete validation.  
Commissioning Software downloading commissioning software.  
10  
Waiting for Antenna  
Pointing Complete  
Modem is waiting for antenna  
pointing validation to complete.  
Occurs during installation only.  
Installation – Commissioning phase  
11  
12  
Starting Up in  
Commissioning  
Modem is starting up in  
commissioning phase.  
Transient – No action is necessary.  
Downlink Established in Modem is in commissioning phase. Transient – No action is necessary.  
Commissioning  
Downlink has been established; that  
is, beacon is being tracked and  
transmission information packets are  
being received.  
13  
14  
15  
Waiting for MIPs in  
Commissioning  
Modem is in commissioning phase  
and is waiting for indirect and direct  
management packets.  
Transient – No action is necessary.  
Probing in Progress  
Modem is in commissioning phase. Transient – No action is necessary.  
Probing is in progress. Occurs during  
installation only.  
Probing Failure  
Registering ST  
Modem is in commissioning phase. Occurs only during installation.  
Probing has failed.  
16  
17  
18  
Modem is in commissioning phase. Transient – No action is necessary.  
Modem is registering with the NOCC.  
ST Registration Failure Modem is in commissioning phase: Occurs only during installation.  
registration with the NOCC has failed.  
Waiting for Capacity  
Keys  
Modem is in commissioning phase; Transient – No action is necessary.  
modem is waiting for capacity keys  
from the NOCC.  
19  
20  
Reconciling Profiles in  
Commissioning  
Modem is in commissioning phase; Transient – No action is necessary.  
modem is reconciling profiles with the  
NOCC.  
Downloading Operational Modem is in commissioning phase  
Transient – No action is necessary.  
Software  
and is downloading operational  
software.  
Note: State codes 1 – 20 appear only while the modem is being installed or during a hard reboot (resulting from power  
being removed and then restored).  
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Chapter 2  
HN9000 Satellite Modem User Guide –  
1037577-0001 Rev. A  
System Control Center  
State code  
State name  
Explanation  
Corrective action  
Operational phase  
21  
22  
Starting Up in Operation Modem is starting up in operational Transient – No action is necessary.  
phase.  
Downlink Established in Modem is in operational phase.  
Transient – No action is necessary.  
Operational  
Downlink has been established; that  
is, beacon is being tracked and  
transmission information packets are  
being received.  
23  
24  
25  
Waiting for MIPs in  
Operational  
Modem is in operational phase and is Transient – No action is necessary.  
waiting for indirect and direct  
management packets.  
Reconciling Profile in  
Operational  
Modem is in operational phase.  
Profiles are being distributed to  
various subsystems.  
Transient – No action is necessary.  
Steady state – No action is necessary.  
Fully Operational (normal Modem is fully operational.  
operation)  
Error codes  
26  
Rx Connectivity Down  
Rx cable connectivity tests have  
failed.  
Make sure the SAT. IN and SAT.  
OUT cable connections are finger  
tight. If the problem persists, call your  
service provider to verify cabling and  
pointing.  
27  
28  
29  
30  
No Beacon  
Modem is unable to track beacon.  
Call your service provider to verify  
cabling and pointing.  
No TIPs  
Modem is not receiving transmission Call your service provider to verify  
information packets from satellite. cabling and pointing.  
Tx Connectivity Down  
Too Many Bad Slots  
Tx cable connectivity tests have failed. Call your service provider to verify  
cabling and pointing.  
Bad slots are transmissions from the Rain or snow can cause this condition.  
modem that are not received by the If it continues during clear weather,  
satellite. State code 30 indicates a  
call your service provider to verify  
percentage of bad slots within the last cabling and pointing.  
hour that exceeds a preset value.  
31  
32  
ECL Active  
Transmitter has been shut down due  
to ECL. ECL measures total  
transmitted power over 30- minute  
periods and turns off the transmitter wattage radios, home users are not  
if the total power exceeds a preset  
limit imposed by the FCC.  
Transient – No action is necessary.  
Because home installations use lower  
likely to see this condition.  
Restricted states (NOCC-imposed restrictions)  
Barred  
Modem has been barred from  
transmitting by the NOCC. Possible  
reasons for barring include  
Call your service provider.  
interference isolation, uplink failure,  
or government order.  
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System Control Center  
HN9000 Satellite Modem User Guide –  
1037577-0001 Rev. A  
Chapter 2  
State code  
State name  
Suspended  
Explanation  
Corrective action  
33  
Modem has been put in a suspended Call your service provider.  
state by the NOCC. This occurs if a  
customer’s bill is overdue or if service  
is terminated.  
34  
35  
Maintenance  
Modem has been put in maintenance Call your service provider.  
state by the NOCC.  
Out of Service  
Modem has been put in out-of-service Call your service provider.  
state by the NOCC.  
Viewing the state codes list  
To view a list of state codes with an explanation of each code:  
1. Click the underlined state code number.  
A pop-up window appears that briefly identifies each state code. If you do not see the pop-up window, it may be  
hidden by other windows; if this happens, minimize other open windows.  
2. Scroll down to see the entire list of state codes.  
Connectivity Test page  
You can use the Connectivity Test page to test the connection between the satellite modem and the satellite. Instructions  
for the test are provided on the screen. No special configuration is required.  
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Chapter 2  
HN9000 Satellite Modem User Guide –  
1037577-0001 Rev. A  
System Control Center  
Figure 20: Terminal Connectivity Test page  
For details about this test, see Testing connectivity to the satellite on page 34.  
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Chapter  
3
HughesNet Tools  
HughesNet Tools is a suite of software tools installed on the computer that is  
connected to the satellite modem during service activation. If for any reason  
HughesNet Tools is not installed on your computer, you can download it from  
www.myhughesnet.com. (Click the HughesNet Customer Care link, click  
Tools, and then clink the link to download HughesNet Tools.)  
Topics:  
•
•
Launching HughesNet Tools  
HughesNet Tools home page  
HughesNet Tools:  
•
•
Can help you solve Internet browsing problems.  
Provides enhanced Internet security and improved performance for your  
computer.  
•
Provides convenient access to helpful support documents and phone numbers  
for contacting Hughes Customer Care.  
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Chapter 3  
HN9000 Satellite Modem User Guide –  
1037577-0001 Rev. A  
HughesNet Tools  
Launching HughesNet Tools  
To launch HughesNet Tools from the Windows Start menu, click Start Programs HughesNet Tools.  
You can also launch HughesNet Tools by double-clicking the HughesNet Tools shortcut  
on your  
computer desktop or by double-clicking the similar icon in the system tray in the lower right corner of your computer  
screen.  
The HughesNet Tools home page opens, as shown in Figure 21: HughesNet Tools home page on page 26.  
HughesNet Tools home page  
The HughesNet Tools home page includes links to several useful tools, utilities, and information sites. Several of the  
tools run automatic tests when you click the link.  
Figure 21: HughesNet Tools home page  
I Have a Technical Problem  
I Have a Technical Problem includes the following links:  
I am Unable to Browse the Internet – This tool tests your Internet connection. If the test fails, the tool suggests options  
for solving the problem.  
I Cannot Send or Receive Email – This tool tests your e-mail account, and attempts to correct the problem.  
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HughesNet Tools  
HN9000 Satellite Modem User Guide –  
1037577-0001 Rev. A  
Chapter 3  
Support Library  
In the Support Library area of the screen, the link Browse All Support Documents helps you navigate to support  
documents for Internet Explorer and Outlook Express and Hughes How to articles on various topics.  
Helpful Tools  
Helpful Tools includes the following links:  
Utilities – These utilities can improve the performance of your computer and/or Internet browser.  
Configure Your Email Client – This tool configures your computer to use any of several popular email programs.  
Security – This tool takes certain steps to improve the security of your computer. It scans your computer to see what  
security software is installed. It asks you if you would like to install a trial subscription to the ZoneAlarm Security Suite.  
Contact Support – If you click the Contact Support link, HughesNet Tools automatically runs tests to see if it can  
determine and correct any problems with your computer and Internet browser configuration. If it cannot find and correct  
any problems, HughesNet Tools presents a phone number you can call for assistance.  
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Chapter  
4
LEDs  
The satellite modem has a vertical row of LEDs on the front panel and small  
LEDs on the Ethernet port on the back of the modem. The LEDs provide  
information about the satellite modem's operating status.  
Topics:  
•
•
Front panel LEDs  
LAN port LEDs  
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Chapter 4  
HN9000 Satellite Modem User Guide –  
1037577-0001 Rev. A  
LEDs  
Front panel LEDs  
The satellite modem has five LEDs on the front panel, as shown in Figure 22: Front panel LEDs on the HN9000 modem  
on page 30. By their appearance—on, off, or blinking—the LEDs indicate the modem's operating status.  
Figure 22: Front panel LEDs on the HN9000 modem  
Table 6: Front panel LED indications on page 30 explains what the modem status is when the LEDs are on, off, or  
blinking. On means the LED is continuously lit. Blinking means the LED is usually on, but intermittently turns off  
briefly.  
Table 6: Front panel LED indications  
LED  
LAN  
Appearance  
On  
Satellite modem status  
Corrective action  
The modem's LAN port is connected to another  
network device such as your computer.  
Off  
Problem with the LAN configuration; requires Check network connections.  
user intervention.  
Transmit  
Receive  
On  
The modem is able to transmit.  
Blinking  
The modem is transmitting data packets to the  
network satellite.  
Off  
On  
Problem in the transmit path.  
Signal quality is good.  
Check transmit cable connection.  
Blinking  
The modem is receiving data packets from the  
satellite.  
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LEDs  
HN9000 Satellite Modem User Guide –  
1037577-0001 Rev. A  
Chapter 4  
LED  
Appearance  
Off  
Satellite modem status  
Corrective action  
Problem in the receive path.  
Check receive cable connection.  
System  
On  
Ready to handle user traffic.  
In boot or commissioning phase.  
Not ready to service user traffic.  
Blinking  
Off  
Power  
On – blue  
The satellite modem is receiving power from its  
power supply.  
On – red  
Modem temperature is too hot.  
Make sure the environmental  
temperature is within range, that the  
modem is positioned vertically, and  
that its vents are not blocked.  
(If the modem overheats, it turns off. When it  
cools it recovers to operational status.)  
Off  
Not receiving power.  
Check power connection.  
Bold type indicates LED appearance during normal operation.  
LAN port LEDs  
Green and orange LEDs on the LAN (Ethernet) port on the modem's rear panel indicate link status and speed, as explained  
in Figure 23: LAN port LEDs on page 31.  
Figure 23: LAN port LEDs  
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Chapter  
5
Troubleshooting  
If you encounter a problem with the satellite modem, refer to the relevant  
troubleshooting procedure or procedures in the sections that follow. If you cannot  
correct the problem, contact Hughes Customer Care.  
Topics:  
•
•
Cannot Access the System  
Control Center  
Testing connectivity to the  
satellite  
For support options and contact information, see Contact Information on page  
xiii.  
Improper settings on the computer connected to the satellite modem can cause  
problems. For instructions on configuring a computer to work properly with the  
modem see Computer settings on page 37.  
•
•
Hot cable connector  
Checking for viruses and firewall  
issues  
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Chapter 5  
HN9000 Satellite Modem User Guide –  
1037577-0001 Rev. A  
Troubleshooting  
Cannot Access the System Control Center  
Follow these steps if you cannot access the System Control Center after installation of the satellite modem.  
1. If the modem is using a private IP address, confirm that DHCP is enabled on the computer.  
This procedure is explained in Configuring a computer to use DHCP on page 39.  
2. Open a web browser on a computer connected to the satellite modem.  
3.  
In the browser address bar, type www.systemcontrolcenter.com or 192.168.0.1 and press Enter.  
Note: To use 192.168.0.1, the satellite modem must be configured for a private IP address, and DHCP must  
be enabled on the computer.  
If the System Control Center does not appear, continue with the remaining steps.  
4. Make sure that the satellite modem is powered up. The Power and LAN LEDs should be continuously lit—except  
that the LAN LED may blink if there is LAN activity.  
5. Make sure the DC power cord adapter is securely attached to the satellite modem.  
6. If the LEDs are off, make sure the Ethernet cable is securely attached to the satellite modem and the computer.  
7. If you still cannot access the System Control Center, contact Hughes Customer Care for assistance.  
Testing connectivity to the satellite  
If you have problems connecting to the Internet, you can use the Connectivity Test page to test connectivity between  
the modem and the satellite. This connectivity test sends test messages on a loop from the modem to the satellite and  
back to the modem, as shown in Figure 24: Satellite loopback connectivity test on page 34. If the test succeeds, it verifies  
that the modem can connect to the satellite.  
Figure 24: Satellite loopback connectivity test  
1. To conduct this test from any System Control Center page, click Connectivity Test in the left panel.  
The initial Terminal Connectivity Test page appears.  
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Figure 25: Terminal Connectivity Test page  
2. Click Start Test.  
You may see a screen that asks you to wait while the test is conducted. When the test is completed, the Connectivity  
Test results page appears.  
Figure 26: Connectivity Test results page  
If the number of messages sent equals the number of messages received, the test is successful—there is good  
connectivity between the remote modem and the satellite.  
If the number of messages received is greater than zero but not equal to the number of messages sent, you have  
physical connectivity to the satellite, but if this test result persists, you may have an access problem.  
Typically the delay time (time message is sent until it is received) is approximately 1 second. The screen shows the  
minimum, average, and maximum delay times for the test messages in milliseconds. Most important is whether all  
messages are received or not.  
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For additional information, see How to interpret these results on the test results page.  
Hot cable connector  
If the connector on either the transmit or receive cable feels hot to the touch, the connector may be loose or otherwise  
defective. Troubleshoot this problem as follows:  
1. Remove power from the satellite modem by unplugging the power supply AC power cord from the surge protector  
or AC outlet.  
To remove power from the satellite modem, always unplug the AC power cord from the power source (power outlet,  
power strip, or surge protector). Do not remove the DC power cord from the modem's rear panel. Doing so could  
result in an electrical shock or damage to the modem.  
2. Allow the cable connector to cool for at least 5 min.  
3. Make sure the cable connector feels cool.  
4. Make sure the connector is securely attached to the cable and properly aligned. If it is cross-threaded, remove it and  
reattach it. The connector should be finger tight with no play.  
Note: The satellite modem may operate correctly when first installed, even if the transmit and receive cable  
connectors are not adequately tightened. However, problems could develop later. Therefore, correct operation  
of the modem is not an indication that the cables are adequately tightened.  
5. Reapply power to the modem by plugging the power supply back into the surge protector or AC outlet.  
A suitable surge protector is recommended to protect the satellite modem from possible damage due to power surges.  
6. Wait 5 min.  
7. Check the connector to see if it is hot.  
If the connector is still hot, it may be defective and should be replaced.  
Checking for viruses and firewall issues  
If you have confirmed all connections but still cannot access the Internet, check the computer (and any other computers  
on the same network) for viruses. If you find a virus, delete or disable it, then try to browse the Internet again.  
If you are using a firewall, refer to the firewall documentation and make sure none of its settings are blocking access to  
either the Internet or the Hughes servers. Make sure you are using the latest version of any anti-virus and/or firewall  
software.  
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Chapter  
6
Computer settings  
For proper operation of the satellite modem, you may have to change certain  
settings on the computer that is connected to the modem.  
Topics:  
•
•
•
•
Understanding the modem  
address and computer address  
Configuring a computer to use  
DHCP  
Configuring a computer for a  
public IP address  
Instructions are provided for:  
•
•
•
Configuring a computer to support DHCP  
Configuring a computer to use a public IP address  
Disabling a web browser's proxy connection  
These procedures are explained in the sections that follow.  
Configuring proxy settings  
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Computer settings  
Understanding the modem address and computer address  
The satellite modem and any computer or computers that connect to it must each have their own identifying network  
address. This network address is known as an IP address. An IP address may be dynamic, meaning that it can change,  
or static, meaning that it is fixed—it does not change. An IP address may also be public (or routable), meaning that it  
can be used on the Intranet. A private IP address works on an internal network but not over the Internet. However, to  
gain access to the Internet, private addresses may be converted by a network address translation (NAT) service to a  
public IP address that can be used on the Internet. Both private and public addresses can be dynamic or static, although  
typically a private IP address is dynamic and a typically a public IP address is static.  
Both the modem and a connected computer can have either type of address—private or public. The type used depends  
on requirements a customer might have and their service plan. A public IP address or addresses are available only if  
they are specified in the service plan. Typically home users use a private IP address, but some home users use a public  
IP address.  
To find specific address information, go to the System Control Center System Information page Figure 17: Terminal  
Status page (top part) on page 19. Scroll down until you see Addressing in the left column. Look at the first three  
parameters in the Addressing field, as shown in the following two examples.  
Private IP addresses  
Figure Figure 27: Example of Addressing parameters showing available private IP addresses on page 38 is an example  
of System Information page address parameters for a satellite modem with a service plan that provides private IP  
addresses.  
Figure 27: Example of Addressing parameters showing available private IP addresses  
In this example, the satellite modem is assigned a private IP address (LAN Port Address) of 192.168.0.1.  
There are 253 available private IP addresses that can be assigned to computers connecting to the satellite modem. These  
addresses are in the range from 192.168.0.2 to 192.168.0.254 (the Last Usable IP Address).  
Public IP address  
Figure Figure 28: Example of Addressing parameters showing one available public IP address on page 38 is an example  
of System Information page address parameters for a satellite modem with a service plan that provides one public IP  
address. Some service plans provide multiple public IP addresses.  
Figure 28: Example of Addressing parameters showing one available public IP address  
In this example, the satellite modem is assigned the public IP address (LAN Port Address) 97.73.73.65. The modem’s  
DHCP server has only one public IP address to assign to a connecting computer: 97.73.73.66 (the Last Usable IP Address).  
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For instructions on configuring a public IP address on your computer, see the applicable section in Configuring a computer  
for a public IP address on page 47. Find the section that applies to your computer operating system.  
Multiple public IP addresses  
If a service plan provides more than one public IP address, the range (or difference) from the LAN Port Address to the  
Last Usable IP Address will be greater than one. For example, if the LAN Port Address is 97.73.73.65 and the Last  
Usable IP Address is 97.73.73.70, the range (or difference) is 5, meaning there are five available public IP addresses.  
If you don't know the modem’s public IP address…  
To access the satellite modem when the service plan provides a public IP address, you need to know the public IP address  
of the satellite modem (the LAN Port Address). If you do not know the LAN Port Address (and you cannot access the  
System Information page), you can set a link local address on your computer as explained below:  
1. Use the Windows Control Panel on the connected computer to open the Local Area Connection Properties dialog  
and then the Internet Protocol (TCP/IP) Properties dialog. If you need more specific instructions, see Configuring a  
computer for a public IP address on page 47.  
2. In the Internet Protocol Properties dialog, click Use the following IP address.  
3. Enter the following:  
a)  
b)  
c)  
d)  
In the IP address field, type 169.254.10.10.  
Typically the Subnet mask field auto-populates to 255.255.0.0. If it does not, enter this value manually.  
In the Default gateway field, type 169.254.0.1.  
In the Preferred DNS server field, type 66.82.4.8.  
e) Click OK twice to close the Internet Protocol Properties dialog and the Network Connections dialog.  
4.  
With the computer configured as instructed above, type 169.254.0.1 in your browser address window to open the  
System Control Center.  
If you click the link on the System Control Center home page for the System Information page, you can read the  
modem's IP address in the Addressing section. The LAN Port Address is the modem's IP address.  
5. Record the LAN Port Address and the Last Usable IP Address.  
Now you can enable DHCP on your computer (by selecting Obtain an IP Address automatically in the Internet  
Protocol Properties dialog). Then, the modem will dynamically assign a public IP address to the computer.  
Alternatively, if you want to assign a particular public IP address to your computer, you can set that public IP address  
on your computer. To configure the public address, see Configuring a computer for a public IP address on page 47.  
Configuring a computer to use DHCP  
DHCP is a protocol that allows a computer to obtain its IP address from a DHCP server on a network when the computer  
connects to the network. This type of IP address is called a dynamically assigned IP address because it can change when  
the computer disconnects from the network and later re-connects.  
The satellite modem incorporates a DHCP server (always enabled) to assign IP addresses to computers that connect to  
it. The modem can assign private IP addresses or public IP addresses, depending on the service plan purchased by the  
satellite modem customer.  
In most cases, DCHP should be enabled on a computer or computers that connect to the satellite modem so the computer(s)  
can ask for and receive an IP address (private or public) from the satellite modem DHCP server.  
DHCP should be disabled on your PC if you have purchased a service plan with a public IP address(es) and want to use  
a public IP address.  
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Computer settings  
The following sections explain how to configure computers with various operating systems to use DHCP in the event  
that DHCP is disabled on the computer. To enable DHCP, use the instructions for your specific computer operating  
system.  
If you are using the satellite modem as part of a network, you should have already installed either an Ethernet hub or a  
wireless base station and NICs in each computer on the LAN. If necessary, you should have also connected the computers  
to the Ethernet hub with an Ethernet cable. See Home networking on page 57 for more information.  
Configuring Windows Vista to use DHCP  
This section explains how to configure your computer to use DHCP if your computer operating system is Microsoft  
Windows Vista.  
1. From the Windows desktop, select Start Settings Network Connections.  
A list of network adapters appears as shown in Figure 29: Network connections – Windows Vista on page 40. The  
Local Area Connection-NIC Card icon must appear under the LAN or High-Speed Internet heading. If it does not,  
the network is not installed correctly.  
Figure 29: Network connections – Windows Vista  
Note: If a red X appears next to the Local Area Connection icon, check your connections. You cannot  
successfully configure your system if the red X is present.  
2. Right-click the Local Area Connection-NIC Card icon, which represents the satellite modem network connection,  
and select Properties.  
The Local Area Connection-NIC Card Properties dialog appears as shown in Figure 30: Local Area Connection  
Properties – Windows Vista on page 41.  
Note: Depending on the computer's security settings, a pop-up User Account Control message may appear,  
requesting that you confirm the action before proceeding. If you see this message, click Continue to proceed.  
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Figure 30: Local Area Connection Properties – Windows Vista  
3. Ensure that both Client for Microsoft Networks and Internet Protocol (TCP/IP) are installed and checked as shown.  
4. If NetBEUI is installed and checked, uncheck it or uninstall it.  
5. Highlight the appropriate TCP/IP connection. Be careful not to uncheck the checkbox.  
6. Click Properties.  
The Internet Protocol Properties dialog appears as shown in Figure 31: Internet Protocol Properties – Windows  
Vista on page 41.  
Figure 31: Internet Protocol Properties – Windows Vista  
7. Ensure that both the Obtain an IP address automatically and Obtain DNS server address automatically options are  
selected.  
8. Click OK.  
9. Confirm that you have an IP address:  
a) Click Start Run.  
b)  
Type cmd and click OK.  
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c)  
d)  
Type ipconfig/renew and press Enter.  
Make sure an IP address is shown on the line that starts with IP Address.  
Configuring Windows XP to use DHCP  
This section explains how to configure your computer to use DHCP if your computer operating system is Microsoft  
Windows XP.  
1. From the Windows desktop, select Start Settings Control Panel.  
2. Double-click the Network and Dialup Connections icon.  
Note: If Control Panel is in category view, select Network and Internet Connections; then select Network  
Connections.  
A list of network adapters appears as shown in Figure 32: Network connections – Windows XP on page 42. A Local  
Area Connection icon must appear under the LAN or High-Speed Internet heading. If it does not, the network is not  
installed correctly.  
Figure 32: Network connections – Windows XP  
Note: If a red X appears next to the Local Area Connection icon, check your connections. You cannot  
successfully configure your system if the red X is present.  
3. Right-click the Local Area Connection icon that represents the network adapter connecting the computer to the  
Satellite Gateway, and select Properties.  
The Local Area Connection Properties dialog appears as shown in Figure 33: Local Area Connection Properties –  
Windows XP on page 43.  
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Figure 33: Local Area Connection Properties – Windows XP  
4. Ensure that both Client for Microsoft Networks and Internet Protocol (TCP/IP) are installed and checked as shown.  
5. If NetBEUI is installed and checked, uncheck it or uninstall it.  
6. Highlight Internet Protocol (TCP/IP). Be careful not to uncheck the checkbox.  
7. Click Properties.  
The Internet Protocol Properties dialog appears as shown in Figure 34: Internet Protocol Properties – Windows XP  
on page 43.  
Figure 34: Internet Protocol Properties – Windows XP  
8. On the General tab, ensure that both the Obtain an IP address automatically and Obtain DNS server address  
automatically options are selected. If not, select them.  
9. Click OK.  
10. Confirm that you have an IP address:  
a) Click Start Run.  
b)  
Type cmd and click OK.  
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c)  
d)  
Type ipconfig/renew and press Enter.  
Make sure an IP address is shown on the line that starts with IP Address.  
Configuring Windows 2000 to use DHCP  
This section explains how to configure your computer to use DHCP if your computer operating system is Microsoft  
Windows 2000.  
1. From the Windows desktop, select Start Settings Control Panel.  
2. Double-click the Network and Dialup Connections icon in the Control Panel window.  
A list of network connections appears. A Local Area Connection icon must appear on this page. If it does not, the  
network is not installed correctly.  
3. Right-click the Local Area Connection icon that represents the satellite modem network connection, and select  
Properties as shown in Figure 35: Accessing Local Area Connection Properties – Windows 2000 on page 51.  
Figure 35: Accessing Local Area Connection Properties – Windows 2000  
4. Ensure that both Client for Microsoft Networks and Internet Protocol (TCP/IP) are installed and checked in the Local  
Area Connection properties dialog as shown in Figure 36: Local Area Connection Properties Dialog – Windows  
2000 on page 52.  
Figure 36: Local Area Connection Properties Dialog – Windows 2000  
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Chapter 6  
5. If NetBEUI is installed and checked, uncheck it or uninstall it.  
6. Highlight Internet Protocol (TCP/IP). Be careful not to uncheck the checkbox.  
7. Click Properties.  
The Internet Protocol Properties dialog appears as shown in Figure 37: Internet Protocol Properties – Windows  
2000 on page 52.  
Figure 37: Internet Protocol Properties – Windows 2000  
8. On the General tab, ensure that both the Obtain an IP address automatically and Obtain DNS server address  
automatically options are selected. If not, select them.  
9. Click OK to close the dialog box.  
10. Click OK again to save the settings and close the Local Area Connection Properties dialog.  
11. Confirm that you have an IP address:  
a) Click Start Run.  
b)  
c)  
d)  
Type cmd and click OK.  
Type ipconfig/renew and press Enter.  
Make sure an IP address is shown on the line that starts with IP Address.  
Configuring a Mac computer to use DHCP  
This section explains how to configure your computer to use DHCP if you are using an Apple Mac computer.  
1. From the Mac interface, select System Preferences.  
The System Preferences menu appears as shown in Figure 38: Mac System Preferences menu on page 46.  
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Computer settings  
Figure 38: Mac System Preferences menu  
2. Under Internet & Network, click the Network icon (shown circled in the figure).  
The Network screen appears as shown in Figure 35: Accessing Local Area Connection Properties – Windows 2000  
on page 51.  
Figure 39: Mac Network screen  
3. Ensure that the TCP/IP tab is selected.  
4. Select Using DHCP from the Configure drop-down list as shown in Figure 40: Select DHCP from the configure  
drop-down menu on page 47.  
The IP Address field becomes disabled.  
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Figure 40: Select DHCP from the configure drop-down menu  
5. Click Apply Now to close the screen.  
Configuring a computer for a public IP address  
If it is desired or necessary for a computer to have a fixed or permanent IP address, the computer should be configured  
for a public IP address. For more information about IP addresses, see Understanding the modem address and computer  
address on page 38.  
To configure the computer to support a public IP address, you manually enter the following information:  
•
•
IP address. You need a valid IP address for the computer. If the computer is part of a LAN, each computer on the  
LAN must have its own unique address.  
Subnet Mask. This is the subnet mask assigned to your satellite modem. You should have recorded this information  
in your Quick Start Guide during the registration process. You can also obtain it from the System Information page  
of the System Control Center.  
•
Default Gateway. This is the IP address of the satellite modem. You should have recorded this information in your  
Quick Start Guide during the registration process. You can also obtain it from the System Information page of the  
System Control Center.  
Note: If your satellite modem is to be connected to a router, you must also configure the router with the public IP  
address. Refer to the router's instructions. You must then configure support for DHCP on all computers that are  
connected to the router.  
Configuring Windows Vista – Public IP address  
Perform the following procedures to configure a computer running on Windows Vista for a public IP address.  
1. From the Windows desktop, select Start Settings Network Connections.  
A list of network adapters appears as shown in Figure 41: Network connections – Windows Vista on page 48. A  
Local Area Connection-NIC Card icon must appear under the LAN or High-Speed Internet heading. If it does not,  
the network is not installed correctly.  
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Figure 41: Network connections – Windows Vista  
Note: If a red X appears next to the Local Area Connection icon, check your connections. You cannot  
successfully configure your system if the red X is present.  
2. Right-click the icon that represents the satellite modem network connection, and select Properties.  
The Local Area Connection-NIC Card Properties dialog appears as shown in Figure 42: Local Area Connection  
Properties – Windows Vista on page 48.  
Note: Depending on your security settings, a pop-up User Account Control message may appear, requesting  
that you confirm the action before proceeding. If you see this message, click Continue to proceed.  
Figure 42: Local Area Connection Properties – Windows Vista  
3. Ensure that both Client for Microsoft Networks and Internet Protocol (TCP/IP) are installed and checked as shown.  
4. If NetBEUI is installed and checked, uncheck it or uninstall it.  
5. Highlight the appropriate TCP/IP connection. Be careful not to uncheck the checkbox.  
6. Click Properties.  
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The Internet Protocol Properties dialog appears as shown in Figure 43: Internet Protocol Properties – Windows  
Vista on page 49.  
Figure 43: Internet Protocol Properties – Windows Vista  
7. On the General tab, select Use the following IP address.  
8. Enter the IP address and subnet mask in the appropriate fields.  
If you do not know what public IP address or range of addresses is available for use, see Understanding the modem  
address and computer address on page 38.  
9. Select Use the following DNS server addresses.  
10.  
Enter 66.82.4.8 in the Preferred DNS server field.  
11. Click OK.  
Configuring Windows XP – Public IP address  
Perform the following procedures to configure a computer running on Windows XP for a public IP address.  
1. From the Windows desktop, select Start Settings Control Panel.  
2. Double-click the Network Connections icon in the Control Panel window.  
A list of network adapters appears. A Local Area Connection icon must appear under the LAN or High-Speed Internet  
heading. If it does not, the network is not installed correctly.  
3. Right-click the Local Area Connection icon that represents the satellite modem network connection, and select  
Properties as shown in Figure 44: Accessing Local Area Connection Properties – Windows XP on page 50.  
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Figure 44: Accessing Local Area Connection Properties – Windows XP  
Note: If a red X appears next to the Local Area Connection icon, check your connections. You cannot  
successfully configure your system if the red X is present.  
4. Ensure that both Client for Microsoft Networks and Internet Protocol (TCP/IP) are installed and checked in the Local  
Area Connection properties dialog as shown in Figure 45: Local Area Connection Properties Dialog – Windows XP  
on page 50.  
Figure 45: Local Area Connection Properties Dialog – Windows XP  
5. If NetBEUI is installed and checked, uncheck it or uninstall it.  
6. Highlight Internet Protocol (TCP/IP). Be careful not to uncheck the checkbox.  
7. Click Properties.  
The Internet Protocol Properties dialog appears as shown in Figure 46: Internet Protocol Properties – Windows XP  
on page 51.  
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Figure 46: Internet Protocol Properties – Windows XP  
8. On the General tab, select Use the following IP address.  
9. Enter the IP address, subnet mask, and default gateway in the appropriate fields.  
If you do not know what public IP address or range of addresses is available for use, see Understanding the modem  
address and computer address on page 38.  
10.  
Select Use the following DNS server addresses. Enter 66.82.4.8 in the Preferred DNS server field.  
11. Click OK.  
Configuring Windows 2000 – Public IP address  
Perform the following procedures to configure a computer running on Windows 2000 for a public IP address.  
1. From the Windows desktop, select Start Settings Control Panel.  
2. Double-click the Network and Dialup Connections icon in the Control Panel window.  
A list of network adapters appears. A Local Area Connection icon must appear on the page. If it does not, the network  
is not installed correctly.  
3. Right-click the Local Area Connection icon that represents the satellite modem network connection, and select  
Properties as shown in Figure 35: Accessing Local Area Connection Properties – Windows 2000 on page 51.  
Figure 47: Accessing Local Area Connection Properties – Windows 2000  
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4. Ensure that both Client for Microsoft Networks and Internet Protocol (TCP/IP) are installed and checked in the Local  
Area Connection properties dialog as shown in Figure 36: Local Area Connection Properties Dialog – Windows  
2000 on page 52.  
Figure 48: Local Area Connection Properties Dialog – Windows 2000  
5. If NetBEUI is installed and checked, uncheck it or uninstall it.  
6. Highlight Internet Protocol (TCP/IP). Be careful not to uncheck the checkbox.  
7. Click Properties.  
The Internet Protocol Properties dialog appears as shown in Figure 37: Internet Protocol Properties – Windows  
2000 on page 52.  
Figure 49: Internet Protocol Properties – Windows 2000  
8. On the General tab, select Use the following IP address.  
9. Enter the IP address and Subnet mask.  
If you do not know what public IP address or range of addresses is available for use, see Understanding the modem  
address and computer address on page 38.  
10. Enter the satellite modem IP address in the Default Gateway field.  
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11.  
Enter 66.82.4.8 in the Preferred DNS server field.  
12. Click OK to close the dialog box.  
13. Click OK again to save the settings and close the Local Area Connection Properties dialog.  
Configuring a Macintosh – Public IP address  
Perform the following procedures to configure a Mac system for a public IP address.  
1. From the Mac interface, select System Preferences.  
The System Preferences menu appears as shown in Figure 50: Mac System Preferences menu on page 53.  
Figure 50: Mac System Preferences menu  
2. Under Internet & Network, click the Network icon (shown circled in the figure).  
The Network screen appears as shown in Figure 51: Mac Network screen on page 54.  
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Figure 51: Mac Network screen  
3. Ensure that the TCP/IP tab is selected.  
4. Select Manually from the Configure drop-down list as shown in Figure 52: Select Manually from the configure  
drop-down menu on page 54.  
Figure 52: Select Manually from the configure drop-down menu  
5. Select the desired IP address. There may be only one address available or a range of available addresses, depending  
on your service plan.  
For additional information, see Understanding the modem address and computer address on page 38.  
6. Click Apply Now to close the screen and complete the configuration.  
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Configuring proxy settings  
If your web browser cannot connect to the Internet, check the browser's proxy settings. If the browser is configured for  
the computer to use a proxy server to connect to the Internet, try changing the setting to not use a proxy server.  
Configuring Internet Explorer to not use a proxy server  
Follow these steps to configure Internet Explorer to not use a proxy server.  
1. Turn the computer on and open Internet Explorer.  
2. Select Tools Internet Options .  
3. Select the Connections tab and click LAN settings.  
The LAN settings dialog appears.  
Figure 53: LAN settings – Internet Explorer  
4. Uncheck the check box next to Use a proxy server for your LAN.  
5. Click OK.  
6. Close Internet Explorer and re-launch it to enable the changes.  
Configuring Netscape to not use a proxy server  
Follow these steps to configure Netscape Navigator to not use a proxy server.  
1. Turn the computer on and open Netscape.  
2. Select Edit Preferences .  
The Preferences window appears.  
3. In the Category pane on the left side of the window, select Advanced Proxies .  
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Chapter 6  
HN9000 Satellite Modem User Guide –  
1037577-0001 Rev. A  
Computer settings  
Figure 54: Proxy settings in Netscape Preferences window  
4. In the Proxies pane on the right side of the window, select Direct connection to the Internet.  
5. Click OK.  
6. Close Netscape and re-launch it to enable the changes.  
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Chapter  
7
Home networking  
This information about networking is provided for home users.  
Topics:  
You can connect multiple home computers and laptops to a single Internet  
connection. When connected to a properly aligned antenna assembly, a satellite  
modem can provide satellite connectivity for multiple computers by using an  
Ethernet or wireless LAN. Once the satellite modem and network are installed,  
every computer on the LAN can access the Internet through the satellite signal.  
•
•
Wireless network basics  
Ethernet (wired) network basics  
Note: Required home networking equipment other than the satellite modem  
is not included. For network setup, support and configuration, contact the  
network hardware manufacturer and/or operating system software  
developer. Hughes is not responsible for home network management or  
troubleshooting. Simultaneous use of high bandwidth applications by  
multiple users may result in speed degradation. Speed and uninterrupted  
use of service are not guaranteed. Actual speeds may vary.  
If you connect your satellite modem to a LAN, you must:  
•
•
Install and configure an Ethernet hub, router, or wireless network base station.  
Install and configure a NIC in each computer to be connected. The NICs  
must be set to auto-negotiate. Refer to the manufacturer’s installation  
instructions.  
•
For wired networks, connect the computers to the Ethernet hub with Ethernet  
cable.  
Note: You must complete these instructions for each computer or device  
that is to access the Internet over the LAN.  
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Chapter 7  
HN9000 Satellite Modem User Guide –  
1037577-0001 Rev. A  
Home networking  
Wireless network basics  
A wireless network is typically easy to install because it connects to a wireless base station through radio waves rather  
than cables. A wireless NIC must be installed in each computer. Wireless base stations and NICs are available at most  
computer supply stores.  
Figure 55: Satellite modem in a wireless home network  
A wireless base station is particularly advantageous when using laptops because you can easily take the laptop from  
room to room without any need to disconnect and reconnect any cables.  
Multiple PCs on a LAN must be configured to communicate with the base station. Refer to the base station documentation  
for instructions.  
Base station broadcasting ranges vary. When you purchase a base station, make sure its range suits your needs.  
Ethernet (wired) network basics  
You can purchase an Ethernet hub, cables, and NICs at most computer supply stores. This equipment is relatively  
inexpensive and easy to install. When selecting an Ethernet hub, consider the number of computers you intend to connect  
to the network and how fast you need or want the data connection to be. If the users on your network share large files,  
you may need a faster hub, a switch, or a router.  
The Ethernet NIC must support the auto-negotiate feature, which enables compatibility and inter-operability among  
Ethernet devices.  
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Home networking  
HN9000 Satellite Modem User Guide –  
1037577-0001 Rev. A  
Chapter 7  
Figure 56: Satellite modem in a wired Ethernet home network  
Use at least a Category 5 Ethernet cable. You may consider using Category 5e to accommodate future enhancements.  
Ethernet cable with RJ-45 connectors at each end is usually available in lengths up to 50 ft. If you need a longer cable,  
you must terminate the cable using a kit that can be purchased at an electronics, computer, or home supply store. If you  
feel unsure about installing Ethernet cable, contact a professional installer.  
Run Ethernet cables behind walls whenever possible or secure them to floor baseboards and doorway frames. Do not  
use staples to secure Ethernet cable.  
Leave enough slack in the cable to accommodate possible future repair splices or moving of equipment.  
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Chapter  
8
Conformance with standards and directives  
The HN9000 satellite modem has been certified to conform to the standards  
Topics:  
shown in Table 7: HN9000 standards compliance on page 61. Additional  
information follows the table.  
•
•
Operational and safety  
requirements for Canada  
Electromagnetic interference  
(EMI)  
Table 7: HN9000 standards compliance  
Category  
Safety standards  
Standard  
UL60950-1 for the United States  
CAN/CSA-C22.2 No. 60950-1 for Canada  
Electromagnetic Interference  
(EMI) standards  
FCC Part 15 for the United States  
ICES-003 for Canada  
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Chapter 8  
HN9000 Satellite Modem User Guide –  
1037577-0001 Rev. A  
Conformance with standards and directives  
Operational and safety requirements for Canada  
In addition to the warnings and safety guidelines listed in this document, the following operating conditions apply to  
the modem when used in Canada:  
The Canadian Department of Communications label identifies certified equipment. This certification means that the  
equipment meets certain telecommunications network protective operational and safety requirements. The Department  
does not guarantee that the equipment will operate to the user’s satisfaction.  
Before installing the equipment, users should make sure they are permitted connect to the facilities of the local  
telecommunications company. The equipment must also be installed using an acceptable method of connection. In some  
cases, the company's inside wiring associated with a single line individual service may be extended by means of a  
certified connector assembly (telephone extension cord). The customer should be aware that compliance with the above  
conditions may not prevent degradation of service in some situations.  
Repairs in Canada  
Repairs to certified equipment should be made by an authorized Canadian maintenance facility designated by the supplier.  
Any repairs or alterations made by the user to this equipment, or equipment malfunctions, may give the telecommunications  
company cause to request the user to disconnect the equipment.  
Users should ensure for their own protection that the electrical ground connections of the power utility, telephone lines,  
and internal metallic water pipe system, if present, are connected together. This precaution may be particularly important  
in rural areas.  
Users should not attempt to make electrical ground connections themselves, but should contact the appropriate electrical  
inspection authority, or electrician, as appropriate.  
Electromagnetic interference (EMI)  
This product conforms to EMI standards of the U.S. FCC and Canadian CSA. To ensure compliance with these standards,  
installers and users must follow the installation, maintenance, and configuration procedures in the installation guide and  
user guide.  
This is a class B product. In a domestic environment this product may cause radio interference in which case the user  
may be required to take adequate measures.  
FCC Part 15  
This section applies to the HN9000 satellite modem.  
Standards to which Conformity is declared: FCC Part 15  
The modem complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This  
device may not cause harmful interference, and (2) this device must accept any interference received, including interference  
that may cause undesired operation.  
Responsible party’s name: Hughes Network System, LLC  
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Conformance with standards and directives  
HN9000 Satellite Modem User Guide –  
1037577-0001 Rev. A  
Chapter 8  
Address: 11717 Exploration Lane, Germantown, MD 20876  
Telephone: 1 (866) 347-3292  
Trade name: HUGHES  
Type of equipment: Two-way Hughes system  
Model numbers: HN9000 (1500826-xxxx)  
The two-way Hughes system (HN9000 ) complies with the Canadian ICES-003, Class B standard.  
Canada Class B warning  
This Class B digital apparatus complies with Canadian ICES-003.  
Cet appareil numérique de la classe B est conforme á la norme NMB-003 du Canada.  
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Acronyms used in this Guide  
AC  
Alternating current  
AWG  
CAN  
CSA  
DC  
American Wire Gauge  
Canada  
Canadian Standards Association  
Direct current  
DHCP  
DNS  
ECL  
EU  
Dynamic Host Configuration Protocol  
Domain Name System  
Emission Control Logic  
European Union  
EMI  
ESN  
EU  
Electromagnetic Interference  
Electronic Serial Number  
European Union  
FAP  
FCC  
HTTP  
ICES  
ID  
Fair access policy  
Federal Communications Commission  
HyperText Transfer Protocol  
Interference-Causing Equipment Standard  
Identifier  
IP  
Internet Protocol  
LAN  
LLC  
MIP  
NAT  
NetBEUI  
NIC  
NOC  
NOCC  
ODU  
PC  
Local area network  
Limited Liability Company  
Management information packet  
Network address translation  
Extended User Interface (network transfer protocol)  
Network interface card  
(Hughes) Network Operations Center  
(Hughes) Network Operations Control Center  
Outdoor Unit (antenna and radio assembly)  
Personal computer  
POS  
PTP  
SNR  
SSL  
Point of sale device  
Point-to-Point  
Signal-to-noise ratio  
Secure Sockets Layer (security protocol)  
ST  
Satellite terminal (an alternate name for satellite modem; used on some software  
screens)  
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TCP  
TIP  
UL  
Transmission Control Protocol  
Transmission information packet  
Uplink  
Underwriters Laboratory  
Voltage, alternating current  
Value added reseller  
VAC  
VAR  
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Index  
A
H
Address, See IP address  
Audience for this Guide xi  
Home networking 57  
HughesNet Tools  
description 25  
home page 26  
launching 26  
B
Support Library 27  
utilities 27  
Browser requirements 6  
Button links (System Control Center pages) 11  
I
C
Internet Gateway 2  
Canada Class B warning 63  
Canadian safety standards 62  
Class B warning (Canada) 63  
Computer IP address 38  
Computer requirements 5  
Computer settings 37, 39, 47, 55  
DHCP settings 39  
proxy settings 55  
public IP address 47  
Conformance with standards and directives 61  
Connectivity test page 34  
Contact information xiii, 27  
IP address 8, 20, 34, 38, 39, 47  
available addresses for computers and other devices 38  
computer 38  
DHCP 34  
for opening System Control Center 8  
modem 38  
multiple 39  
not known 39  
private IP address 34, 38  
public IP address 38, 47  
System Information page Addressing section 20  
L
D
LAN port 4, 31  
LEDs 31  
LEDs  
DHCP 34  
DHCP settings 39  
front panel 30  
LAN port 31  
purpose 29  
E
Electromagnetic interference 62  
Email  
Links (System Control Center) 9, 11  
configuring 27  
M
resolving problems 26  
EMI standards 62  
Error messages  
state codes 14, 20  
Ethernet network  
basic information 58  
Modem address 38  
Multiple-host configuration 2  
N
Network address translation 38  
Networking  
F
home 57  
Networking requirements 6  
Network interface card 57  
FCC Part 15 62  
Firewall 36  
Front panel LEDs 30  
O
G
Opening System Control Center 8  
Overview of the satellite modem 1  
Gateway  
Internet 2  
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Index  
System Control Center (continued)  
opening 8  
P
Parameters on System Control Center screens 13  
Position for operating modem 5  
Powering down the satellite modem 5  
Power supply 4  
parameters  
format 13  
Reception Information page 15  
shortcut 8  
Private IP address 38  
Private network configuration 3  
Proxy settings 55  
Shortcut for System Control Center 8  
status and information screens  
format 13  
Public IP address 38, 47  
System Information page 19  
System Status button colors 12  
System Status page 14  
Terminal Status page 17  
Transmission Information page 16  
System Information page 19  
System Status button colors 12  
System Status page 14  
R
Reception Information page 15  
Red flag indicator 14  
Repairs  
Canada 62  
T
S
Terminal Status page 17  
Safety standards  
Transmission Information page 16  
Troubleshooting 26, 33, 34, 36  
cannot access System Control Center 34  
hot cable connector 36  
Canadian 62  
Satellite loopback connectivity test 34  
Satellite modem overview 1  
Scope of this Guide xi  
Security 27  
Single-host configuration 2  
Specifications 3  
testing connectivity to satellite 34  
Unable to Browse the Internet link 26  
Standards and directives 61  
State codes 14, 20  
Support xiii, 27  
U
Utilities 27  
Supported configurations 2  
Support Library 27  
System Control Center  
button links 11  
V
Viruses 36  
common features 10  
description 7  
W
home page 9  
text links 9  
links in left panel 13  
Wireless network  
basic information 58  
68  
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