IBM Laptop A21e User Manual

ꢀꢁꢂ

ThinkPad^®A21e

Service and Troubleshooting Guide

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Finding information with Access ThinkPad

Join an interactive community of ThinkPad users to access mobile resources,

read tips and true stories, and share your own advice.

Customize your ThinkPad with accessories, software and services.

A one-click guide to service on the Web for your ThinkPad.

Your gateway into a comprehensive help system, offering information about all

of your ThinkPad computer hardware and software features.

A quick way to search the help system.

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iii

Whenever you have a question about your computer, or wish to view IBM

Web sites, simply press the ThinkPad button to open Access ThinkPad.

Click one of the Internet buttons to join an interactive ThinkPad Web

community, or to directly access information about accessories and software

updates, small business offerings, and help and support.

Access ThinkPad includes a comprehensive, on-board help and information

center for your computer. It travels with you, eliminating the need to carry

reference manuals.

Find information about your ThinkPad computer and its features by using the

Quick Search or clicking one of the topics shown. This opens another window,

where you can view hundreds of help topics by browsing the table of

contents, using the index, or performing a search.

View help topics to learn how to:

v Use your computer hardware features

v Connect to the internet or a local network

v Set up a projector for your presentation

v Use passwords and other security features

v Install, remove and recover software

v Upgrade your system

v Extend the life of your battery

v Troubleshoot problems

v Contact IBM for service and support

v Perform many other tasks

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Some of the topics in your help system contain brief video clips that show

you how to perform certain tasks, such as replacing your battery, inserting a

PC card, or upgrading your memory. Use the controls shown to play, pause,

and rewind the video clip.

Finding information with Access ThinkPad

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Contents

Finding information with Access ThinkPad iii

Getting help on the Web .

Chapter 1. Overview of your new ThinkPad

computer .

Y o ur ThinkPad at a glance

Appendix A. Important safety instructions 39

Features .

Modem safety information .

Laser compliance statement .

. 41

. 42

S p ecifications .

Caring for your ThinkPad computer

Appendix B. Product warranties and

notices

W a rranty S tatements .

Chapter 2. Solving computer problems

Diagnosing problems .

T r oubleshooting .

IBM Statement of Limited Warranty for

United States, Puerto Rico and Canada

Error messages .

Errors without messages .

Password problems

A p ower switch problem .

(Part 1 - General T e rms) .

. 45

. 48

IBM Statement of Warranty Worldwide

except Canada, Puerto Rico, T u rkey and

United States (Part 1- General T e rms)

Keyboard problems

T r ackPoint problems

Part 2 - W orldwide Country-Unique T e rms 52

Standby or hibernation problems .

Computer screen problems .

Processing date data

B a ttery problems

Hard disk drive problems

Other problems .

Starting B IOS Set u p Utility .

Error messages .

Errors without messages .

Password problems

A p ower switch problem .

Keyboard problems

T r ackPoint problems

Recover pre-installed software .

Upgrading the hard disk drive .

Replacing the battery .

Standby or hibernation problems .

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Solving computer problems

Diagnosing problems

If you have a problem with your computer, you can test it by using

PC-Doctor for Windows. To run PC-Doctor for Windows, do as follows:

1. Click Start.

2. Move the cursor to Programs and then to PC-Doctor for Windows.

3. Click PC-Doctor for Windows.

4. Choose either the Quick Test or the Standard Test.

Attention

Running the Quick Test set can take 10 minutes or longer. Make sure

you have time to run the entire test; do not interrupt the test while it is

running.

The Quick Test set runs many tests of critical hardware components, but it

does not run all of the diagnostic test in PC-Doctor for Windows. If PC-Doctor

for Windows reports that all of the tests in the Quick Test set have been run

and that it has found no problems, consider running addi-tional tests.

If you are preparing to contact IBM for support, be sure to print the test log

so that you can rapidly provide information to the help technician.

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Solving computer problems

Troubleshooting

If you do not find your problem here, refer to access ThinkPad, your on-board

help system. Open Access ThinkPad by pressing the ThinkPad button. The

following section only describes problems that might prevent you from

accessing this help system.

Error messages

Note:

1. In the charts, x can be any character.

2. The version of PC-Doctor referred to here is PC-Doctor for

Windows.

Message

Cause and action

0175: Bad CRC1, stop

POST task

The EEPROM checksum is not correct (block #6). Have the computer

serviced.

0187: EAIA data access

error

The access to EEPROM has failed. Have the computer serviced.

0188: Invalid RFID

The EEPROM checksum is not correct (block # 0 and 1, or block # 6). The

serialization information system board should be replaced, and the box serial number needs to be

area or bad CRC2

reinstalled. Have the computer serviced.

0189: Invalid RFID

configuration

information area

The EEPROM checksum is not correct (block # 4 and 5). The system board

should be replaced, and the UUID needs to be reinstalled. Have the

computer serviced.

0190: Critical low-battery The computer turned off, because the battery is low. Connect the ac adapter

error

to the computer and charge the battery pack, or replace the battery pack

with a fully charged one.

0200: Hard disk error

The hard disk is not working. Make sure the hard disk drive is attached

firmly. Run the BIOS Setup Utility; then make sure the hard disk drive is

not disabled in the Startup menu.

021x: Keyboard error

Make sure that no object is placed on the keyboard or on the external

keyboard, if you have one. Turn off the computer, and turn off all attached

devices. Turn on the computer first; then turn on the attached devices. If

you still see the same error code, do the following:

If an external keyboard is connected, do the following:

v Turn off the computer and disconnect the external keyboard; then turn on

the computer. Make sure that the built-in keyboard operates correctly. If it

does, have the external keyboard serviced.

v Make sure that the external keyboard is connected to the correct

connector.

Test the computer, using PC-Doctor.

v If the computer stops during the test, have the computer serviced.

Chapter 2. Solving computer problems 11

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Solving computer problems

Message

Cause and action

0220: Monitor type error The monitor type does not match the type specified in CMOS. Run the IBM

BIOS Setup Utility to make sure that your monitor type matches the type

specified in the utility.

0230: Shadow RAM error The shadow RAM failed. Test your computer’s memory with PC-Doctor. If

you added a memory module just before turning the computer on, reinstall

it. Then test the memory with PC-Doctor.

0231: System RAM error The system RAM failed. Test your computer’s memory with PC-Doctor. If

you added a memory module just before turning the computer on, reinstall

it. Then test the memory with PC-Doctor.

0232: Extended RAM

error

The extended RAM failed. Test your computer’s memory with PC-Doctor. If

you increased memory just before turning the computer on, reinstall it. Then

test the memory with PC-Doctor.

0250: System battery

error

The system battery is dead. Replace the battery and run the IBM BIOS Setup

Utility to verify the configuration. If you still have a problem, have the

computer serviced.

0251: System CMOS

checksum bad

The system CMOS may have been corrupted by an application program.

The computer uses the default settings. Run the BIOS Setup Utility to

reconfigure the settings. If you still see the same error code, have the

computer serviced.

0252: Password

checksum bad

The password you have set has been cleared. Run the BIOS Setup Utility to

set the password.

0260: System timer error Have the computer serviced.

0270: Real time clock

error

Have the computer serviced.

0271: Date and time error Neither the date nor the time is set in the computer. Set the date and time,

using the IBM BIOS Setup Utility.

0280: Previous boot

incomplete

Your computer was previously unable to complete the boot process. Turn

the computer off; then turn it on to start the IBM BIOS Setup Utility. Verify

the configuration and then restart the computer either by choosing the Exit

Saving Changes option under the Restart item or by pressing F10. If you

still see the same error code, have the computer serviced.

02D0: System cache error The cache is disabled. Have the computer serviced.

02F4: EISA CMOS not

writable

Have the computer serviced.

02F5: DMA test failed

Have the computer serviced.

02F6: Software NMI

failed

02F7: Fail-safe timer NMI Have the computer serviced.

failed

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Solving computer problems

Message

Cause and action

1801: Attached docking

station is not supported

– shut down computer

and remove from

The computer is attached to a docking station that is not supported by

ThinkPad A21e. Shut down the system and detach it from the docking

station.

docking station

The power-on password A power-on password or a supervisor password is set. Type the password

prompt appears.

and press Enter to use the computer. If the power-on password is not

accepted, a supervisor password may have been set. Type the supervisor

password and press Enter. If you still see the same error message, have the

computer serviced.

The hard disk password A hard disk password is set. To use the computer, type the password and

prompt appears.

press Enter. If you still see the same error message, have the computer

serviced.

The DOS full-screen

looks smaller.

If you use a DOS application that supports only 640x480 resolution (VGA

mode), the screen image may look slightly distorted or may appear smaller

than the display size. This is to maintain compatibility with other DOS

applications. To expand the screen image to the same size as the actual

screen, start the ThinkPad Configuration Program and click LCD; then select

the Screen expansion function. (The image may still look slightly distorted.)

Note: If your computer has screen expansion function, you can use the

Fn+F8 keys to expand the screen image.

Hibernation error

The system configuration changed between the time your computer entered

hibernation mode and the time it left this mode, and your computer cannot

resume normal operation.

v Restore the system configuration to what it was before your computer

entered hibernation mode.

v If the memory size has been changed, re-create the hibernation file.

Operating system not

found.

Verify the following:

v The hard disk drive is correctly installed.

v A startable diskette is in the diskette drive

If you still see the same error message, check the boot sequence, using the

BIOS Setup Utility.

Fan error

The cooling fan is failing. Have the computer serviced.

EMM386 Not Installed— Edit C:\ CONFIG.SYS and change a line from

Unable to SET Page

Frame Base Address

device=C:\WINDOWS\EMM386.EXE RAM

device=C:\WINDOWS\EMM386.EXE NOEMS

and save this file.

Chapter 2. Solving computer problems 13

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Solving computer problems

Message

Cause and action

UNSUPPPORTED

MEMORY

The size of the installed memory module is over capacity for the system.

ThinkPad A21e supports a memory size of equal or less than 256MB. Shut

down the system and remove the installed DIMM.

CONFIGURATION:

Maximum memory size

256MB. Shut down

computer and remove

extra memory.

CardBus Configuration

Error—Device Disabled

Press F1 to go to the IBM BIOS Setup Utility. Press F9 and then Enter to

load the default setting.

Press F10 and then Enter to restart the system.

Errors without messages

Problem: When I turn on the machine, nothing appears on the screen and the

machine does not beep while starting up.

Note: If you are not sure whether you heard any beeps, turn off the

computer; then turn it on again, and listen again. If you are using an

external monitor, refer to External monitor problems.

Solution: If a power-on password is set, press any key to display the

power-on password prompt, and then type the correct password and press

Enter. If the power-on password prompt does not appear, the brightness

control lever might be set to minimum brightness. Adjust the brightness level

by pressing the Fn + Home key. If the screen still remains blank, make sure

that:

v The battery pack is installed correctly.

v The ac adapter is connected to the computer and the power cord is plugged

into a working electrical outlet.

v The computer power is on. (Turn on the power switch again for

confirmation.)

If these items are properly set, and the screen remains blank, have the

computer serviced.

Problem: When I turn on the machine, nothing appears on the screen, but I

hear two or more beeps or a continuous beep while starting up.

Solution: If you are using Ethernet:

v Make sure that the Ethernet cable is connected firmly.

v Contact your network administrator.

If the screen is still blank, and the beeps do not stop, have the computer

serviced.

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Solving computer problems

Problem: When I turn on the machine, only a white cursor appears on a

blank screen.

Solution: First, reboot your system by pressing Ctrl+Alt+Del. If that does not

work, hold down the power switch for more than 4 seconds. If this does not

resolve the problem, you may need to reinstall your operating system.

Password problems

Problem: I forgot my password.

Solution: If you forgot your power-on password, you have to take your

computer to an IBM reseller or marketing representative to have the password

canceled.

If you forgot your hard disk password, IBM will not reset your password or

recover data from the hard disk. You must take your computer to an IBM

reseller or an IBM marketing representative to have the hard disk drive

replaced. Proof of purchase is required, and an additional charge might be

required for the service.

If you forgot your supervisor password, IBM will not reset your password.

You must take your computer to an IBM reseller or IBM marketing

representative to have the system board replaced. Proof of purchase is

required, and an additional charge might be required for the service.

Problem: My screen goes blank while the computer is on.

Solution: Your screen saver or power management may be enabled. Move the

TrackPoint or press a key to exit the screen saver, or press the power switch to

resume from standby or hibernation.

A power switch problem

Problem: The system does not respond, and you cannot turn off the computer.

Solution: Turn off the computer by pressing and holding the power switch for

4 seconds or more. If the system is still not reset, remove the ac adapter and

the battery.

Keyboard problems

Problem: The cursor does not move after the computer returns from one of

the power management modes.

Solution: Make sure you followed the instructions correctly when you

installed Windows with the Advanced Power Management (APM) option.

Chapter 2. Solving computer problems 15

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Solving computer problems

Problem: Some or all keys on the keyboard do not work.

Solution: If the problem occurred immediately after the computer returned

from standby mode, enter the power-on password if one has been set.

If an external keyboard is connected to the computer via a ThinkPad Port

Replicator, the numeric keypad on your computer does not work. Use the

numeric keypad on the external keyboard.

If an external numeric keypad or a mouse is connected to the computer via a

ThinkPad Port Replicator:

1. Turn off the computer.

2. Remove the external numeric keypad or the mouse.

3. Turn on the computer and try using the keyboard again.

If the keyboard problem is resolved, carefully reconnect the external numeric

keypad, external keyboard, or mouse, making sure that you have seated the

connectors properly.

If keys on the keyboard still do not work, have the computer serviced.

Problem: A number appears when you type a letter.

Solution: The numeric lock function is on. To disable it, press and hold Shift;

then press NumLk.

Problem: Some or all keys on the external numeric keypad do not work.

Solution: Make sure that the external numeric keypad is correctly connected

to the computer by ThinkPad Port Replicator.

TrackPoint problems

Problem: The cursor drifts when the computer is turned on or after it resumes

normal operation.

Solution: The cursor might drift when you are not using the TrackPoint

during normal operation. This is a normal characteristic of the TrackPoint and

is not a defect. Cursor drifting might occur for several seconds under the

following conditions:

v When the computer is turned on.

v When the computer resumes normal operation.

v When the TrackPoint is pressed for a long time.

v When the temperature changes.

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Solving computer problems

Problem: The mouse or pointing device does not work.

Solution: Make sure that the pointing-device cable is enabled in the ThinkPad

Configuration Program.

Make sure that the mouse or pointing-device cable is securely connected to

the computer via the ThinkPad Port Replicator.

Try using the TrackPoint. If the TrackPoint works, the error may be due to the

mouse.

If your mouse is incompatible with the IBM PS/ 2^®mouse, disable the

TrackPoint, using the ThinkPad Configuration Program.

Note: For more information, see the manual supplied with the mouse.

Problem: The mouse buttons do not work.

Solution: Change the mouse driver to Standard PS/2 Port Mouse, and then

reinstall IBM PS/2 TrackPoint. Drivers are provided in the

C:\ IBMTOOLS\ DRIVERS directory on your hard disk drive. If your hard disk

drive does not contain device drivers, refer to the ThinkPad Service &

Support Web site. To access this Web site, open Access ThinkPad by pressing

the ThinkPad button, then click the Service & Support image on the right of

the screen.

Problem: The scrolling or magnifying glass function does not work.

Solution: Check the mouse driver in Device Manage window, and make sure

that the IBM PS/2 TrackPoint driver is installed.

Standby or hibernation problems

Problem: The computer enters standby mode automatically.

Solution: If the processor reaches a temperature that is too high, the computer

automatically enters standby mode to allow cooling and to protect the

processor and other internal components.

Problem: The computer enters standby mode immediately after POST (the

standby indicator turns on).

Solution: Make sure that:

v The battery pack is charged.

v The operating temperature is within the acceptable range. Refer to

“Specifications” in this Guide.

Chapter 2. Solving computer problems 17

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Solving computer problems

If these items are correct, have the computer serviced.

Problem: The critical low-battery error message appears, and the

computer immediately turns off.

Solution: The battery power is getting low. Connect the ac adapter to the

computer, or replace the battery pack with a fully charged one.

Problem: The computer display remains blank after you take action to return

from a sleep mode.

Solution: Check whether an external monitor was disconnected while the

computer was in standby mode. Do not disconnect the external monitor

while the computer is in standby mode or hibernation mode. If no external

monitor is attached when the computer resumes, the computer display

remains blank and output is not displayed. This restriction does not depend

on the resolution value.

Problem: The computer does not return from standby mode, or the standby

indicator stays on and the computer does not work.

Solution: The computer automatically enters standby or hibernation mode

when the battery is depleted. Do one of the following:

v Replace the battery with a fully charged one and then press Fn.

v Connect the ac adapter to the computer; then press Fn.

Problem: When you are using the port replicator, resuming normal operation

from hibernation or standby mode takes a long time.

Solution: If the Ethernet port is enabled, but the port replicator is not

connected to a network, resuming operation can take a long time. The

computer queries the Ethernet until the timeout timer stops the query. If you

want to access an Ethernet, connect the network cable. If you are not using

the network, disable the Ethernet port as follows:

For Windows 98:

1. In the Control Panel, double-click the System icon.

2. Click the Device Manager tab.

3. Double-click Network Adapter.

4. Double-click Intel EtherExpress PRO PCI Adapter.

5. Select the Disable in this hardware profile check box.

6. Click OK.

7. Close all windows.

8. Restart the computer.

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Solving computer problems

For Windows NT:

1. Double-click the System icon in the Control Panel.

2. Select Intel EtherExpress PRO Adapter, and click Startup...

3. Select Disabled.

4. Click OK.

5. Click Close.

6. Close all windows.

7. Restart the computer by powering it off and on again.

Problem: Your computer does not enter standby or hibernation mode.

Solution: Check if any option has been selected to disable your computer

from entering standby or hibernation mode.

Problem: The computer does not enter standby mode after the timeout period

set with the timer under Windows 98 or Windows NT^®.

Solution:

For Windows 98:

The generic CD-ROM or DVD-ROM driver for Windows 98 accesses the

internal CD-ROM drive or DVD-ROM drive every 3 seconds to see if a

CD-ROM is inserted in the CD-ROM drive or DVD-ROM drive. This prevents

your computer from entering standby mode even after a timeout. To prevent

this from occurring, do the following:

1. Click Start.

2. Move the cursor to Settings and Control Panel.

3. Click Control Panel, and then double-click System.

4. Click the Device Manager tab.

5. Click the + mark of CD-ROM.

6. Double-click the name of the CD-ROM or DVD-ROM.

7. Click the Setting tab.

8. Clear the Auto insert notification check box.

Windows 98 no longer detects the insertion of a CD-ROM or a DVD-ROM

automatically.

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Solving computer problems

For Windows NT:

If you have enabled the CD-ROM AutoRun feature, the computer does not

enter standby mode through the timer . To enable the timer in this situation,

edit the configuration information in the registry as follows:

HKEY_LOCAL_MACHINE\SYSTEM\

CurrentControlSet\Services\Cdrom\

Autorun: 0x1 > Autorun: 0

Problem: The Fn+F12 key combination does not make the computer enter

hibernation mode.

Solution: Enable hibernation mode as follows:

For Windows 98:

1. Start the ThinkPad Configuration program.

2. Click Power Management .

3. Click the Hibernation tab.

4. Click the Enable hibernation... button.

5. Click the Create Now button.

The computer cannot enter hibernation mode if you are using one of the IBM

communication PC Cards. To enter hibernation mode, stop the communication

program, and then remove the PC Card or disable the PC Card slot, using the

Control Panel.

For Windows NT:

Note: You must format your hard disk with the FAT format system to use

hibernation mode in Windows NT. If you format your hard disk with

NTFS, the default format in Windows NT, you cannot use hibernation

mode.

1. Start the ThinkPad Configuration program.

2. Click Power Management.

3. Click Suspend/Resume Options.

4. Click Enable Hibernation.

5. Click OK.

The computer cannot enter hibernation mode when you are using one of the

IBM communication PC Cards. To enter hibernation mode, stop the

communication program, and then remove the PC Card or disable the PC

Card slot, using the Control Panel.

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Solving computer problems

Computer screen problems

Problem: The screen is blank.

Solution: Press Fn+Home key to make the screen brighter. If the problem

persists, do the “Solution” in the problem below.

Problem: The screen is unreadable or distorted.

Solution: Make sure that:

v The display device driver is installed correctly.

v The display resolution and color depth are correctly set.

v The monitor type is correct.

To check these settings, do as follows:

For Windows 98 or Windows 2000:

1. Click Start → Settings → control Panel.

2. Double-click the Display icon.

3. Click the Settings tab.

4. Check whether the color depth and resolution are correctly set.

5. Click Advanced...

6. Click the Adapter tab.

7. Make sure “RAGE MOBILITY-M PCI” is shown in the adapter information

window.

8. Click the Monitor tab. (For Windows 2000, it is shown as “ATI RAGE

MOBILITY-M PCI”.)

9. Make sure the information is correct.

For Windows NT:

1. Click Start → Settings → control Panel.

2. Double-click the Display icon.

3. Click the Settings tab.

4. Check if the color depth and resolution are correctly set.

5. Click Display Type...

6. Make sure “RAGE MOBILITY-M PCI” is shown in the Display Type

window.

7. Click OK.

8. Click the Test button in the Settings window.

9. Make sure the output is displayed correctly.

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Solving computer problems

Problem: Incorrect characters appear on the screen.

Solution: Did you install the operating system or application program

correctly? If they are installed and configured correctly, have the computer

serviced.

Problem: The screen stays on even after you turn off your computer.

Solution: Press and hold the power switch for 4 seconds or over to turn off

your computer.

Problem: Missing, discolored, or bright dots appear on the screen every time

you turn on your computer.

Solution: This is an intrinsic characteristic of the TFT technology. Your

computer’s display contains multiple thin-film transistors (TFTs). A small

number of missing, discolored, or bright dots on the screen might exist all the

time.

Problem: “Unable to create overlay window” message appears when you try

to start DVD playback.

You get poor playback or non at all while running video playback, DVD

playback, or a game.

Solution: Do either of the following:

v If you are using the computer display and an external monitor

simultaneously with 32-bit color mode, change the color depth to 16-bit

mode.

v If you are using a desktop size of 1280x1024 or larger, reduce the desktop

size and the color depth.

Battery problems

Problem: The battery cannot be fully charged by the power-off method in the

standard charge time for your computer.

Solution: The battery may be over-discharged. Do the following:

1. Turn off the computer.

2. Make sure that the overdischarged battery is in the computer.

3. Connect the ac adapter to the computer and let it charge.

If the optional Quick Charger is available, use it to charge the over-discharged

battery.

If the battery cannot be fully charged in 24 hours, use a new battery.

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Solving computer problems

Problem: Your computer shuts down before the battery status indicator shows

empty, -or- Your computer operates after the battery status indicator shows

empty.

Solution: Discharge and recharge the battery.

Problem: The operating time for a fully charged battery is short.

Solution: Discharge and recharge the battery. If your battery’s operating time

is still short, use a new battery.

Problem: The computer does not operate with a fully charged battery.

Solution: The surge protector in the battery might be active. Turn off the

computer for one minute to reset the protector; then turn on the computer

again.

Problem: The battery cannot be charged.

Solution: You cannot charge the battery when it is too hot. If it feels hot,

remove it from the computer and allow it to cool to room temperature. After

it cools, reinstall it and recharge the battery. If it still cannot be charged in 12

hours, have it serviced.

Hard disk drive problems

Problem: The hard disk drive makes a rattling noise intermittently.

Solution: The rattling noise might be heard:

v When the hard disk drive starts accessing the data or when it stops.

v When you carry the hard disk drive.

v When you carry your computer.

This is a normal characteristic of a hard disk drive and is not a defect.

Problem: The hard disk drive does not work.

Solution: In the startup menu in the IBM BIOS Setup Utility, make sure that

there is no exclamation point ! to the left of the words Hard Drive. If there is

such a mark, the hard disk drive is disabled. Clear the mark to enable the

drive.

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Solving computer problems

Other problems

Problem: The computer locks or does not accept input.

Solution: Your computer may lock when it enters standby mode during a

communication operation. Disable the standby timer when you are working

on the network.

To turn off the computer, press and hold the power switch for 4 seconds or

more.

Problem: The computer does not turn off with the power switch.

Solution: If the standby indicator is on and you are working under battery

power, replace the battery with a fully charged one or change your power

source to ac power. If you still have a problem, press and hold the power

switch for 4 seconds or more; this forces the computer to turn off.

Problem: The computer does not start from a device you want, such as a

diskette drive.

Solution: Refer to the Startup menu of the IBM BIOS Setup Utility. Make

sure that the startup sequence in the IBM BIOS Setup Utility is set so that the

computer starts from the device you want.

Also make sure that the device from which the computer starts is enabled by

checking there is no ! mark preceding the device name.

Problem: Windows NT does not start; however, the message saying that

Windows NT is loading remains on the screen.

Solution: The USB setting may have been changed to Enabled. If so, it may

cause a conflict in allocating memory resources during startup. Disable the

setting, using the BIOS Setup Utility as follows:

1. Turn your computer off and then on again; then, while the message,

“Press F1 for IBM BIOS Setup Utility,” is displayed at the lower left of the

screen, press the F1 key to start the BIOS Setup Utility. The BIOS Setup

Utility menu appears.

2. With the cursor key, select Config; then press Enter.

3. Select USB by pressing Enter.

4. With the cursor key, select Disable; then press Enter.

5. Press F10 and Enter to save this setting and exit this utility.

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Solving computer problems

Starting BIOS Setup Utility

Your computer provides a program, called IBM BIOS Setup Utility, that

enables you to select various setup parameters. The panels in this utility are

as follows:

v Config: Change the configuration of your computer.

v Date/Time: Set the date and time.

v Password: Set a password.

v Startup: Set the startup device.

v Restart: Restart the system.

Note: You can set many of these parameters more easily by using the

ThinkPad Configuration Program. For more information on this

program, refer to the on-board help.

To start IBM BIOS Setup Utility, do as follows:

1. To protect yourself against accidental loss of data, refer to “Backing up

your registry” in Access ThinkPad. Open Access ThinkPad by pressing the

ThinkPad button. Backing up your registry will save your computer’s

current configuration.

2. Remove any diskette from the diskette drive, and then turn off the

computer.

3. Turn on the computer; then, while the “ Press F1 for IBM BIOS Setup

Utility” message is displayed at the lower-left of the screen, press F1.

If you have set a supervisor password, the “IBM BIOS Setup Utility” menu

appears after you enter the password. You can start the utility by pressing

Enter instead of the supervisor password; then, however, you cannot

change any parameters that are protected by the supervisor password. For

more information, refer to the on-board help.

4. Using the cursor keys, move to an item you want to change. When that

item is highlighted, press Enter. A submenu is displayed.

5. Change the items you wish to change. To change the value of an item, use

the F5 or F6 key. If the item has a submenu, you can display it by pressing

Enter.

6. Press F3 or Esc to exit from the submenu.

If you are in a nested submenu, press Esc repeatedly until you reach the

IBM BIOS Setup Utility menu.

Note: If you need to restore the settings to their original state at the time

of purchase, press the F9 key to load the default settings. You can

also select an option in the Restart submenu to load the default

settings or discard the changes.

7. Select Restart; then press Enter. Move to the option you want for restarting

your computer; then press Enter. Your computer restarts.

Chapter 2. Solving computer problems 25

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Solving computer problems

Recover pre-installed software

If the data on your hard disk drive is damaged or accidentally erased, you

can restore the software that was shipped with your computer. This software

includes your pre-installed operating system, applications, and device drivers.

To restore your pre-installed software, you can use either the Product

Recovery program or a Recovery CD.

The Product Recovery program is in a section of your hard disk drive that is

not displayed by Windows Explorer. You may use a Recovery CD if it was

provided with your computer.

In case of a hard disk drive failure, or if the Product Recovery program is

accidentally deleted or becomes damaged, you can order a Product Recovery

CD from IBM.

Note: The recovery process might take up to 2 hours.

Attention

All of the files on the C:\ drive will be lost in the recovery process. Be

sure to back up copies of the files you have saved on your C:\ drive

before you begin.

Note: You might need to use a CD-ROM drive or a diskette drive in the

recovery process. Use a drive that is compatible with your computer.

To use the Product Recovery program to restore your pre-installed software,

do the following:

1. Save all your files and shut down your desktop.

2. Turn off your computer.

3. Turn on your computer. Quickly press F11 when this message is displayed

on the screen: ″To start the Product Recovery program, press F11.″ This

message is displayed for only a few seconds.

Note: If this message does not appear, you can use a Recovery Repair

diskette to get access to the Product Recovery program.

4. From the list displayed on the screen, select the operating system you

want to recover.

5. Select the recovery options you want, and follow the instructions on the

screen.

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Solving computer problems

6. Restart the system by pressing Ctrl+Alt+Del or by turning the computer

off and then on again. Your computer will restart with the pre-installed

operating system, drivers, and software.

Note: Network drivers are not automatically restored with Windows NT

4.0; you will need to reinstall them.

To use a Recovery CD to restore your pre-installed software, do the

following:

1. If you computer has a CD-ROM or DVD-ROM drive, connect it.

2. Insert the Recovery CD into the CD-ROM or DVD-ROM drive.

3. Save all your files, and turn off your computer.

4. Change the boot sequence as follows:

a. Turn on your computer; then while the Press F1 for IBM BIOS Setup

Utility message is displayed at the lower left of the screen, press the F1

key to start the BIOS Setup Utility.

b. With the cursor key, select Startup; then press Enter.

c. Select Boot by pressing Enter.

d. With the cursor key, select ATAPI CD-ROM Drive .

e. Press F6 repeatedly until the ATAPI CD-ROM Drive item has moved to

the top of the device listing.

f. Press F10 and Enter to save this setting and exit this utility.

5. The Product Recovery program menu opens. From the list displayed on

the screen, select the operating system you want to recover.

6. Select the recovery options you want, and follow the instructions on the

screen.

7. Restart the system by pressing Ctrl+Alt+Del or by turning the computer

off and then on again. Your computer will restart with the pre-installed

operating system, drivers, and software.

Note: Network drivers are not automatically restored with Windows NT

4.0; you will need to reinstall them.

Chapter 2. Solving computer problems 27

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Solving computer problems

To create a Recovery Repair diskette

The Recovery Repair diskette is used to recover the prompt that is needed to

access the Product Recovery program, if the prompt does not appear. Make a

Recovery Repair diskette and save it for future use. To make a Recovery

Repair diskette:

1. Shut down and restart your computer.

2. At the prompt, press F11. (The option to press F11 appears for only a few

seconds. You must press F11 quickly.) The Product Recovery program

main menu appears.

3. If you are using Windows 2000 Professional or Windows NT Workstation,

you will be prompted to select the appropriate operating system setting.

This menu does not appear for Windows 98 SE.

4. Select System Utilities from the main menu. Press Enter.

5. Select Create a Recovery Repair diskette. Press Enter.

6. Follow the on-screen instructions.

7. When the process is completed, label your diskette as the Recovery Repair

diskette and save it for future use.

To use the Recovery Repair diskette:

1. Shut down and turn off your computer.

2. Insert the Recovery Repair diskette into the drive; then turn on the

computer.

3. Follow the on-screen instructions.

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Upgrading the hard disk drive

You can increase the storage capacity of your computer by replacing the hard

disk drive with one of greater capacity. You can purchase a new hard disk

drive from your IBM reseller or IBM marketing representative.

Note: Replace the hard disk drive only if you upgrade it or have it repaired.

The connectors and bay of the hard disk drive were not designed for

frequent changes, or drive swapping.

Attention

Handling a hard disk drive

v Do not drop the drive or subject it to physical shocks. Put the drive on

a material, such as soft cloth, that absorbs the physical shock.

v Do not apply pressure to the cover of the drive.

v Do not touch the connector.

The drive is very sensitive. Incorrect handling can cause damage and

permanent loss of data on the hard disk. Before removing the hard disk

drive, make a backup copy of all the information on the hard disk, and

then turn the computer off. Never remove the drive while the system is

operating, in standby mode, or in hibernation mode.

To replace the hard disk drive, do the following:

1. Turn off the computer; then disconnect the ac adapter and all cables

from the computer.

2. Close the computer display, and turn the computer over.

3. Remove the battery.

4. Remove the screw that secures the hard disk drive. You can use a coin in

the slot of the screw.

Chapter 2. Solving computer problems 29

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Upgrading the hard disk drive

5. Open the computer display; then stand the computer on its side and

remove the hard disk drive by pulling the cover away from the

computer.

6. Detach the cover from the hard disk drive.

7. Attach the cover to a new hard disk drive.

8. Insert the hard disk drive and its cover into the hard disk drive bay; then

firmly install them.

Note: Make sure that the label on the hard disk drive faces to the bottom

of the computer.

9. Reinstall the screw.

10. Reinstall the battery.

11. Turn the computer over again. Connect the ac adapter and the cables to

the computer.

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Replacing the battery

To replace the battery, do as follows:

1. Turn off the computer, or enter hibernation mode. Then disconnect the ac

adapter and all cables from the computer.

Note: If you are using a PC Card, the computer may not be able to enter

hibernation mode. If this happens, turn off the computer.

2. Close the computer display, and turn the computer over.

3. Slide the battery latch to the unlock position ꢀ1ꢁ; then remove the battery

ꢀ2ꢁ.

4. Align the left side of the spare battery with the left side of the battery

space in the computer ꢀ1ꢁ; then gently push the battery into the space ꢀ2ꢁ.

5. Slide the battery latch to the locked position.

6. Turn the computer over again. Connect the ac adapter and the cables to

the computer.

Chapter 2. Solving computer problems 31

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Replacing the battery

32 ThinkPad^®A21e Service and Troubleshooting Guide

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Chapter 3. Getting help and service from IBM

Getting help and service .

Getting help on the Web .

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Getting help and service

If you need help, service, technical assistance, or just want more information

about IBM products, you will find a wide variety of sources available from

IBM to assist you. This section contains information about where to go for

additional information about IBM and IBM products, what to do if you

experience a problem with your computer, and whom to call for service

should it be necessary.

Information about your IBM computer and preinstalled software, if any, is

available in the documentation that comes with your computer. That

documentation includes printed books, online books, README files, and help

files. In addition, information about IBM products is available on the World

Wide Web and through the IBM Automated Fax System.

For technical assistance with the installation of, or questions related to, Service

Packs for your preinstalled Microsoft Windows product, refer to the Microsoft

Product Support Services Web site at support.microsoft.com/ directory/ , or

you can contact the IBM HelpCenter^®. Some fees might apply.

Getting help on the Web

On the World Wide Web, the IBM Web site has up-to-date information about

IBM Personal Computer products and support. The address for the IBM

Personal Computing home page is www.ibm.com/pc

IBM provides an extensive Web site dedicated to mobile computing and to

ThinkPad computers at www.ibm.com/pc/support

Research this Web site to learn how to solve problems, find new ways to use

your computer, and learn about options that can make working with your

ThinkPad computer even easier.

If you select Profile from the support page, you can create a customized

support page that is specific to your hardware, complete with Frequently

Asked Questions, Parts Information, Technical Hints and Tips, and

Downloadable Files. In addition, you can choose to receive e-mail notifications

whenever new information becomes available about your registered products.

You also can order publications through the IBM Publications Ordering

System at

www.elink.ibmlink.ibm.com/public/applications/publications/cgibin/pbi.cgi

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Getting help and service

Getting help by fax

If you have a touch-tone telephone and access to a fax machine, in the U.S.

and Canada you can receive by fax marketing and technical information on

many topics, including hardware, operating systems, and local area networks

(LANs).

You can call the IBM Automated Fax System 24 hours a day, 7 days a week.

Follow the recorded instructions, and the requested information will be sent

to your fax machine. In the U.S. and Canada, to access the IBM Automated

Fax System, call 1-800-426-3395.

Calling IBM

If you have tried to correct the problem yourself and still need help, during

the warranty period, you can get help and information by telephone through

the IBM PC HelpCenter. The following services are available during the

warranty period:

v Problem determination - Trained personnel are available to assist you with

determining if you have a hardware problem and deciding what action is

necessary to fix the problem.

v IBM hardware repair - If the problem is determined to be caused by IBM

hardware under warranty, trained service personnel are available to provide

the applicable level of service.

v Engineering change management - Occasionally, there might be changes

that are required after a product has been sold. IBM or your reseller, if

authorized by IBM, will make selected Engineering Changes (ECs) available

that apply to your hardware.

The following items are not covered:

v Replacement or use of non-IBM parts or nonwarranted IBM parts

Note: All warranted parts contain a 7-character identification in the format

IBM FRU XXXXXXX

v Identification of software problem sources

v Configuration of BIOS as part of an installation or upgrade

v Changes, modifications, or upgrades to device drivers

v Installation and maintenance of network operating systems (NOS)

v Installation and maintenance of application programs

Refer to your IBM hardware warranty for a full explanation of IBM warranty

terms. Be sure to retain your proof of purchase to obtain warranty service.

Chapter 3. Getting help and service from IBM 35

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Getting help and service

If possible, be near your computer when you make your call in case the

technical assistance representative needs to help you resolve a computer

problem. Please ensure that you have downloaded the most current drivers

and system updates, run diagnostics, and recorded information before you

call. When calling for technical assistance, please have the following

information available:

v Machine Type and Model

v Serial numbers of your computer, monitor, and other components, or your

proof of purchase

v Description of the problem

v Exact wording of any error messages

v Hardware and software configuration information for your system

Telephone numbers

Note: Telephone numbers are subject to change without notice. For the latest

list of IBM HelpCenter telephone numbers and hours of operation, visit

the Support Web site at

www.ibm.com/pc/support.

Country or region

Argentina

Australia

Language

Spanish

English

German

Dutch

Telephone Number

11-4717-4357

1300-130-426

Austria

01-54658-5060

02-714 35 70

Belgium

French

02-714 35 15

Brazil

Portuguese

English/ French

55-0800 78 48 31

1-800-565-3344

Canada

416-383-3344

800-203300

Chile

Spanish

Mandarin

Spanish

China

800-810-1818

9-800-18811

Colombia

623-2300

Denmark

Ecuador

Finland

France

Danish

Spanish

Finnish

French

35 25 02 91

2-565-130

9-22 931 840

01-69 32 40 40

069-6654 9040

Germany

German

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Getting help and service

Country or region

Hong Kong

Ireland

Language

Cantonese

English

Telephone Number

2825-6900

01-815 9202

Italy

Italian

02-482 9202

Japan

Japanese

French

0120-887-870

298-977 5063

01-800-426-1000

Luxembourg

Mexico

Spanish

387-5991

Netherlands

New Zealand

Norway

Dutch

020-504 0501

0800-446-149

23 05 32 40

349-0050

English

Norwegian

Spanish

Peru

Portugal

Spain

Portuguese

Spanish

21-791 51 47

91-662 4916

08-751 52 27

0848-80 52 52

Sweden

Swedish

German/

Switzerland

French/

Italian

Taiwan

United

Mandarin

English

886-2-2725-9799

01475-555 055

Kingdom

United States

English

1-800-772-2227

Chapter 3. Getting help and service from IBM 37

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Getting help and service

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Appendix A. Important safety instructions

DANGER

Electric current from power, telephone, and communication cables is hazardous. To

avoid shock hazard, connect and disconnect cables as shown below when

installing, moving, or opening the covers of this product or attached devices. The

3-pin power cord must be used with a properly grounded outlet.

To Connect

To Disconnect

Turn everything OFF.

First, remove the power cord from

the outlet.

First, attach all cables to devices.

Remove signal cables from

receptacles.

Attach the signal cables to

receptacles.

Remove all cables from devices.

Attach the power cord to an outlet.

Turn the device ON.

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DANGER

Reduce the risk of fire and electric shock by always following basic safety

precautions, including the following:

v Do not use your computer in or near water.

v During electrical storms:

– Do not use your computer with the telephone cable connection.

– Do not connect the cable to or disconnect it from the telephone outlet on the

wall.

DANGER

If the rechargeable battery pack is incorrectly replaced, there is danger of an

explosion. The battery pack contains a small amount of harmful substances. To

avoid possible injury:

v Replace only with a battery of the type recommended by IBM, or an equivalent.

v Keep the battery pack away from fire.

v Do not expose it to water or rain.

v Do not attempt to disassemble it.

v Do not short-circuit it.

v Keep it away from children.

Do not put the battery pack in trash that is disposed of in landfills. When

disposing of the battery, comply with local ordinances or regulations and your

company’s safety standards.

DANGER

If the backup battery is incorrectly replaced, there is danger of explosion.

The lithium battery contains lithium and can explode if it is not properly handled

or disposed of.

Replace only with a battery of the same type.

To avoid possible injury or death, do not: (1) throw or immerse the battery into

water, (2) allow it to heat to more than 100 °C (212 °F), or (3) attempt to repair or

disassemble it. Dispose of it as required by local ordinances or regulations and

your company’s safety standards.

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DANGER

Follow the instruction below when installing or reconfiguring the Mini PCI option.

To avoid shock hazard, disconnect all the cables and the ac adapter when you

install the Mini PCI option or open the covers of the system or attached devices.

Electrical current from power, telephone, and communication cables in hazardous.

CAUTION:

When you have added or upgraded a Mini PCI Card or a memory card, do

not use your computer until you have closed the cover. Never use the

computer when the cover is open.

CAUTION:

The fluorescent lamp in the liquid crystal display (LCD) contains mercury.

Do not put it in trash that is disposed of in landfills. Dispose of it as

required by local ordinances or regulations.

The LCD is made of glass, and rough handling or dropping the computer

can cause the LCD to break. If the LCD breaks and the internal fluid gets

into your eyes or on your hands, immediately wash the affected areas with

water for at least 15 minutes; if any symptoms are present after washing,

get medical care.

CAUTION:

To reduce the risk of fire, use only No. 26 AWG or larger (thicker)

telephone cable.

Modem safety information

To reduce the risk of fire, electrical shock, or injury when using telephone

equipment, always follow basic safety precautions, such as:

Never install telephone wiring during a lightning storm.

Never install telephone jacks in wet locations unless the jack is specifically

designed for wet locations.

Never touch uninsulated telephone wires or terminals unless the telephone

line has been disconnected at the network interface.

Appendix A. Important safety instructions 41

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Use caution when installing or modifying telephone lines.

Avoid using a telephone (other than a cordless type) during an electrical

storm. There may be a remote risk of electric shock from lightning.

Do not use the telephone to report a gas leak in the vicinity of the leak.

Laser compliance statement

The CD-ROM or DVD-ROM drive, which can be installed in the IBM

ThinkPad computer is a laser product. The drive’s classification label (shown

below) is on the surface of the drive.

CLASS 1 LASER PRODUCT

LASER KLASSE 1

LUOKAN 1 LASERLAITE

APPAREIL ALASER DE CLASSE 1

KLASS 1 LASER APPARAT

The drive is certified in the U.S. to conform to the requirements of the

Department of Health and Human Services 21 Code of Federal Regulations

(DHHS 21 CFR) Subchapter J for Class I laser products.

In other countries, the drive is certified to conform to the requirements of

EN60825.

DANGER

Do not open the CD-ROM or DVD-ROM drive unit; no user adjustments or

serviceable parts are inside.

Use of controls, adjustments, or the performance of procedures other than those

specified might result in hazardous radiation exposure.

Class 1 laser products are not considered hazardous. The design of the laser

system and the CD-ROM or DVD-ROM drive ensures that there is no

exposure to laser radiation above a Class 1 level during normal operation,

user maintenance, or servicing.

Some drives contain an embedded Class 3A laser diode. Note this warning:

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DANGER

Emits visible and invisible laser radiation when open. Avoid direct eye exposure.

Do not stare into the beam or view it directly with optical instruments.

Save these instructions.

Appendix A. Important safety instructions 43

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Appendix B. Product warranties and notices

Warranty Statements

The warranty statements consist of two parts: Part 1 and Part 2. Part 1 varies

by country. Part 2 is the same for both statements. Be sure to read both the

Part 1 that applies to your country and Part 2.

v United States, Puerto Rico and Canada (Z125-4753-05 11/97)(Part 1 —

General Terms on page 45)

v Worldwide except Canada, Puerto Rico, Turkey and United States

(Z125-5697-01 11/97)(Part 1 — General Terms on page 48)

v Worldwide Country-Unique Terms(Part 2 — Country-Unique Terms on

page 52)

IBM Statement of Limited Warranty for United States, Puerto Rico and

Canada (Part 1 - General Terms)

This Statement of Warranty includes Part 1 - General Terms and Part 2 -

Country-unique Terms. The terms of Part 2 may replace or modify those of

Part 1.. The warranties provided by IBM in this Statement of Warranty apply only to

Machines you purchase for your use, and not for resale, from IBM or your reseller.

The term “Machine” means an IBM machine, its features, conversions, upgrades,

elements, or accessories, or any combination of them. The term “Machine” does not

include any software programs, whether pre-loaded with the Machine, installed

subsequently or otherwise. Unless IBM specifies otherwise, the following warranties

apply only in the country where you acquire the Machine. Nothing in this Statement

of Warranty affects any statutory rights of consumers that cannot be waived or

limited by contract. If you have any questions, contact IBM or your reseller.

Machine - IBM ThinkPad A21e and the Battery Pack

Warranty Period* -One Year

*Elements and accessories are warranted for three months. Contact your place of

purchase for warranty service information.

The IBM Warranty for Machines IBM warrants that each Machine 1) is free

from defects in materials and workmanship and 2) conforms to IBM’s Official

Published Specifications. The warranty period for a Machine is a specified,

fixed period commencing on its Date of Installation. The date on your sales

receipt is the Date of Installation, unless IBM or your reseller informs you

otherwise.

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During the warranty period IBM or your reseller, if approved by IBM to

provide warranty service, will provide repair and exchange service for the

Machine, without charge, under the type of service designated for the

Machine and will manage and install engineering changes that apply to the

Machine.

If a Machine does not function as warranted during the warranty period, and

IBM or your reseller are unable to either 1) make it do so or 2) replace it with

one that is at least functionally equivalent, you may return it to your place of

purchase and your money will be refunded. The replacement may not be new,

but will be in good working order.

Extent of Warranty The warranty does not cover the repair or exchange of a

Machine resulting from misuse, accident, modification, unsuitable physical or

operating environment, improper maintenance by you, or failure caused by a

product for which IBM is not responsible. The warranty is voided by removal

or alteration of Machine or parts identification labels.

THESE WARRANTIES ARE YOUR EXCLUSIVE WARRANTIES AND

REPLACE ALL OTHER WARRANTIES OR CONDITIONS, EXPRESS OR

IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED

WARRANTIES OR CONDITIONS OF MERCHANTABILITY AND

FITNESS FOR A PARTICULAR PURPOSE. THESE WARRANTIES GIVE

YOU SPECIFIC LEGAL RIGHTS AND YOU MAY ALSO HAVE OTHER

RIGHTS WHICH VARY FROM JURISDICTION TO JURISDICTION.

SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR

LIMITATION OF EXPRESS OR IMPLIED WARRANTIES, SO THE ABOVE

EXCLUSION OR LIMITATION MAY NOT APPLY TO YOU. IN THAT

EVENT, SUCH WARRANTIES ARE LIMITED IN DURATION TO THE

WARRANTY PERIOD. NO WARRANTIES APPLY AFTER THAT PERIOD.

Items Not Covered by Warranty IBM does not warrant uninterrupted or

error-free operation of a Machine.

Unless specified otherwise, IBM provides non-IBM machines WITHOUT

WARRANTIES OF ANY KIND.

Any technical or other support provided for a Machine under warranty, such

as assistance via telephone with “how-to” questions and those regarding

Machine set-up and installation, will be provided WITHOUT WARRANTIES

OF ANY KIND.

Warranty Service To obtain warranty service for the Machine, contact your

reseller or IBM. In the United States, call IBM at 1–800–772–2227. In Canada,

call IBM at 1–800 565–3344. You may be required to present proof of purchase.

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IBM or your reseller provides certain types of repair and exchange service,

either at your location or at a service center, to keep Machines in, or restore

them to, conformance with their Specifications. IBM or your reseller will

inform you of the available types of service for a Machine based on its

country of installation. IBM may repair the failing Machine or exchange it at

its discretion.

When warranty service involves the exchange of a Machine or part, the item

IBM or your reseller replaces becomes its property and the replacement

becomes yours. You represent that all removed items are genuine and

unaltered. The replacement may not be new, but will be in good working

order and at least functionally equivalent to the item replaced. The

replacement assumes the warranty service status of the replaced item.

Any feature, conversion, or upgrade IBM or your reseller services must be

installed on a Machine which is 1) for certain Machines, the designated,

serial-numbered Machine and 2) at an engineering-change level compatible

with the feature, conversion, or upgrade. Many features, conversions, or

upgrades involve the removal of parts and their return to IBM. A part that

replaces a removed part will assume the warranty service status of the

removed part.

Before IBM or your reseller exchanges a Machine or part, you agree to remove

all features, parts, options, alterations, and attachments not under warranty

service.

You also agree to

1. ensure that the Machine is free of any legal obligations or restrictions that

prevent its exchange;

2. obtain authorization from the owner to have IBM or your reseller service a

Machine that you do not own; and

3. where applicable, before service is provided

a. follow the problem determination, problem analysis, and service

request procedures that IBM or your reseller provides,

b. secure all programs, data, and funds contained in a Machine,

c. provide IBM or your reseller with sufficient, free, and safe access to

your facilities to permit them to fulfill their obligations, and

d. inform IBM or your reseller of changes in a Machine’s location.

IBM is responsible for loss of, or damage to, your Machine while it is 1) in

IBM’s possession or 2) in transit in those cases where IBM is responsible for

the transportation charges.

Appendix B. Product warranties and notices 47

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Neither IBM nor your reseller is responsible for any of your confidential,

proprietary or personal information contained in a Machine which you return

to IBM or your reseller for any reason. You should remove all such

information from the Machine prior to its return.

Production Status Each IBM Machine is manufactured from new parts, or

new and used parts. In some cases, the Machine may not be new and may

have been previously installed. Regardless of the Machine’s production status,

IBM’s appropriate warranty terms apply.

Limitation of Liability Circumstances may arise where, because of a default

on IBM’s part or other liability, you are entitled to recover damages from IBM.

In each such instance, regardless of the basis on which you are entitled to

claim damages from IBM (including fundamental breach, negligence,

misrepresentation, or other contract or tort claim), IBM is liable for no more

than

1. damages for bodily injury (including death) and damage to real property

and tangible personal property; and

2. the amount of any other actual direct damages, up to the greater of U.S.

$100,000 (or equivalent in local currency) or the charges (if recurring, 12

months’ charges apply) for the Machine that is the subject of the claim.

This limit also applies to IBM’s suppliers and your reseller. It is the maximum

for which IBM, its suppliers, and your reseller are collectively responsible.

UNDER NO CIRCUMSTANCES IS IBM LIABLE FOR ANY OF THE

FOLLOWING: 1) THIRD-PARTY CLAIMS AGAINST YOU FOR

DAMAGES (OTHER THAN THOSE UNDER THE FIRST ITEM LISTED

ABOVE); 2) LOSS OF, OR DAMAGE TO, YOUR RECORDS OR DATA; OR

3) SPECIAL, INCIDENTAL, OR INDIRECT DAMAGES OR FOR ANY

ECONOMIC CONSEQUENTIAL DAMAGES (INCLUDING LOST

PROFITS OR SAVINGS), EVEN IF IBM, ITS SUPPLIERS OR YOUR

RESELLER IS INFORMED OF THEIR POSSIBILITY. SOME

JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION

OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE

LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU.

IBM Statement of Warranty Worldwide except Canada, Puerto Rico, Turkey

and United States (Part 1- General Terms)

This Statement of Warranty includes Part 1 - General Terms and Part 2 -

Country-unique Terms. The terms of Part 2 may replace or modify those of

Part 1.. The warranties provided by IBM in this Statement of Warranty apply only to

Machines you purchase for your use, and not for resale, from IBM or your reseller.

The term “Machine” means an IBM machine, its features, conversions, upgrades,

elements, or accessories, or any combination of them. The term “Machine” does not

include any software programs, whether pre-loaded with the Machine, installed

48 ThinkPad^®A21e Service and Troubleshooting Guide

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subsequently or otherwise. Unless IBM specifies otherwise, the following warranties

apply only in the country where you acquire the Machine. Nothing in this Statement

of Warranty affects any statutory rights of consumers that cannot be waived or

limited by contract. If you have any questions, contact IBM or your reseller.

Machine - IBM ThinkPad A21e and the Battery Pack

Warranty Period* -One Year

*Elements and accessories are warranted for three months. Contact your place of

purchase for warranty service information. Some IBM Machines are eligible for

On-site warranty service depending on the country where service is performed.

The IBM Warranty for Machines IBM warrants that each Machine 1) is free

from defects in materials and workmanship and 2) conforms to IBM’s Official

Published Specifications. The warranty period for a Machine is a specified,

fixed period commencing on its Date of Installation. The date on your sales

receipt is the Date of Installation, unless IBM or your reseller informs you

otherwise.

During the warranty period IBM or your reseller, if approved by IBM to

provide warranty service, will provide repair and exchange service for the

Machine, without charge, under the type of service designated for the

Machine and will manage and install engineering changes that apply to the

Machine.

If a Machine does not function as warranted during the warranty period, and

IBM or your reseller are unable to either 1) make it do so or 2) replace it with

one that is at least functionally equivalent, you may return it to your place of

purchase and your money will be refunded. The replacement may not be new,

but will be in good working order.

Extent of Warranty The warranty does not cover the repair or exchange of a

Machine resulting from misuse, accident, modification, unsuitable physical or

operating environment, improper maintenance by you, or failure caused by a

product for which IBM is not responsible. The warranty is voided by removal

or alteration of Machine or parts identification labels.

THESE WARRANTIES ARE YOUR EXCLUSIVE WARRANTIES AND

REPLACE ALL OTHER WARRANTIES OR CONDITIONS, EXPRESS OR

IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED

WARRANTIES OR CONDITIONS OF MERCHANTABILITY AND

FITNESS FOR A PARTICULAR PURPOSE. THESE WARRANTIES GIVE

YOU SPECIFIC LEGAL RIGHTS AND YOU MAY ALSO HAVE OTHER

RIGHTS WHICH VARY FROM JURISDICTION TO JURISDICTION.

SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR

LIMITATION OF EXPRESS OR IMPLIED WARRANTIES, SO THE ABOVE

Appendix B. Product warranties and notices 49

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EXCLUSION OR LIMITATION MAY NOT APPLY TO YOU. IN THAT

EVENT, SUCH WARRANTIES ARE LIMITED IN DURATION TO THE

WARRANTY PERIOD. NO WARRANTIES APPLY AFTER THAT PERIOD.

Items Not Covered by Warranty IBM does not warrant uninterrupted or

error-free operation of a Machine.

Unless specified otherwise, IBM provides non-IBM machines WITHOUT

WARRANTIES OF ANY KIND.

Warranty Service To obtain warranty service for the Machine, contact your

reseller or IBM. You may be required to present proof of purchase.