Instructions for use
WASHING MACHINE
Contents
GB
Installation, 2-3-4-5
Unpacking and levelling
GB
Connecting the electricity and water supplies
The first wash cycle
English,1
Technical data
Care and maintenance, 6
Cutting off the water or electricity supply
Cleaning the washing machine
Cleaning the detergent dispenser drawer
Caring for the door and drum of your appliance
Cleaning the pump
Checking the water inlet hose
Precautions and tips, 7
General safety
HFEL 521
Disposal
Description of the washing machine
and starting a wash cycle, 8-9
Control panel
Indicator lights
Starting a wash cycle
Wash cycles, 10
Table of wash cycles
Personalisation, 11
Setting the temperature
Setting the spin speed
Functions
Detergents and laundry, 12
Detergent dispenser drawer
Preparing the laundry
Garments requiring special care
Load balancing systemy
Troubleshooting, 13-14
Assistance, 15-16
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Connecting the drain hose
Connect the drain
• the supply voltage is included within the
values indicated on the Technical Data Plate
fixed on the machine.
GB
hose, without bending
it, to a draining duct
or a wall drain situa-
ted between 65 and
100 cm from the floor;
• the socket is compatible with the washing
machine’s plug. If this is not the case, repla-
ce the socket or the plug.
65 - 100 cm
Your appliance is now supplied with a 13 amp
fused plug it can be plugged into a 13 amp
socket for immediate use. Before using the
appliance please read the instructions below.
WARNING - THIS APPLIANCE MUST BE
EARTHED.
The drain hose may
be connected to an
under-sink trap. Be-
fore connecting the
drain hose from the
machine ensure that
any blanks or remo-
vable ends have been
taken off the spigot.
THE FOLLOWING OPERATIONS SHOULD
BE CARRIED OUT BY A QUALIFIED ELECTRI-
CIAN.
Replacing the fuse:
When replacing a faulty fuse, a 13 amp ASTA
approved fuse to BS 1362 should always be
used, and the fuse cover re-fitted. If the fuse
cover is lost, the plug must not be used until a
replacement is obtained.
Where it connects to
the waste water pipe
cut end off spigot or
remove the blanking cap
Replacement fuse covers:
If a replacement fuse cover is fitted, it must be
of the correct colour as indicated by the colou-
red marking or the colour that is embossed in
words on the base of the plug. Replacements
can be obtained directly from your nearest
Service Depot.
If it is placed over
the edge of a basin
or sink be sure the
free end of the hose
should not be under-
water.
Removing the plug:
If your appliance has a non-rewireable moul-
ded plug and you should wish to re-route the
mains cable through partitions, units etc.,
please ensure that either:
! We advise against the use of hose extensions;
in case of absolute need, the extension must
have the same diameter as the original hose
and must not exceed 150 cm in length.
Ensure that if the drain hose is pushed into
a standpipe, that the end does not go down
more than 15cms (6 inches). If the hose is pu-
shed down too far, this may cause the machine
to self -syphon ie. continuously empty as it is
filling.
the plug is replaced by a fused 13 ampere
rewireable plug bearing the BSI mark of ap-
proval.
or:
the mains cable is wired directly into a 13
amp cable outlet, controlled by a switch, (in
compliance with BS 5733) which is accessible
without moving the appliance.
Disposing of the plug:
Ensure that before disposing of the plug itself,
you make the pins unusable so that it cannot
be accidentally inserted into a socket.
Electric connection
Before plugging the appliance into the mains
socket, make sure that:
Instructions for connecting cable to an alternati-
ve plug:
Important: the wires in the mains lead are co-
loured in accordance with the following code:
Green & Yellow Earth
• the socket is earthed and in compliance with
the applicable law;
• the socket is able to sustain the appliance’s
maximum power load indicated on the Tech-
nical Data Plate fixed on the machine;
Blue
Brown
Neutral
Live
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As the colours of the wires in the lead may not
correspond with the coloured markings iden-
tifying the terminals in your plug, proceed as
follows:
! The power supply cable must only be repla-
GB
ced by an authorised serviceman.
Warning! The company denies all liability if and
when these norms are not respected.
Connect Green & Yellow wire to terminal
marked E or or coloured Green or Green &
Yellow.
The first wash cycle
Connect Brown wire to terminal marked L or
coloured Red.
Once the appliance has been installed, and
before you use it for the first time, run a wash
cycle with detergent and no laundry, setting
the 2 programme.
Connect Blue wire to terminal marked N or
coloured Black.
If a 13 amp plug (BS 1363) is used it must be
fitted with a
13 amp fuse, either in the plug or adaptor or
at the distribution board.
If you are in any doubt regarding the electrical
supply to your machine, consult a qualified
electrician before use.
How to connect an alternative plug:
The wires in this mains lead are coloured in
accordance with the following code:
Technical data
BLUE
NEUTRAL (N)
LIVE (L)
EARTH (E)
Model
HFEL 521
BROWN
GREEN & YELLOW
width 59.5 cm
Dimensions height 85 cm
depth 41,9 cm
GREEN &
YELLOW
Capacity
from 1 to 5 kg
13 ampere fuse
BROWN
please refer to the technical
data plate fixed to the ma-
chine
Electrical
connections
CROSS-BAR
CORD GRIP
BLUE
maximum pressure
1 MPa (10 bar)
minimum pressure
0.05 MPa (0.5 bar)
drum capacity 40 litres
Water con-
nections
Disposing of the appliance:
When disposing of the appliance please re-
move the plug by cutting the mains cable as
close as possible to the plug body and dispo-
se of it as described on the previous page.
up to 1200 rotations per
minute
Spin speed
Test wash
cycles in
accordan-
ce with
! The washing machine should not be installed
in an outdoor environment, not even where
the area is sheltered, because it may be very
dangerous to leave it exposed to damp, rain
and thunderstorms.
Programme 2;
Cotton Standard 60°.
Programme 3;
directives
1061/2010
and
Cotton Standard 40
°.
1015/201
! When the washing machine is installed, the
mains socket must be within easy reach.
This appliance conforms to
the following EC Directives:
- 2004/108/EC (Electroma-
gnetic Compatibility)
- 2006/95/EC (Low Voltage)
- 2012/19/EU
! Do not use extensions or multiple sockets.
! The power supply cable must never be bent
or dangerously compressed.
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5
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Care and maintenance
2. unscrew the lid
by rotating it anti-
clockwise (see figu-
re): a little water may
trickle out. This is
perfectly normal;
Cutting off the water and electri-
city supplies
GB
• Turn off the water tap after every wash cycle.
This will limit wear on the hydraulic system in-
side the washing machine and help to prevent
leaks.
• Unplug the washing machine when cleaning
it and during all maintenance work.
Cleaning the washing machine
The outer parts and rubber components of the
3. clean the inside thoroughly;
4. screw the lid back on;
5. reposition the panel, making sure the hooks
are securely in place before you push it onto
the appliance.
appliance can be cleaned using a soft cloth
soaked in lukewarm soapy water. Do not use
solvents or abrasives.
Cleaning the detergent dispenser
drawer
Remove the dispenser
1
Checking the water inlet hose
Check the inlet hose at least once a year. If
there are any cracks, it should be replaced
immediately: during the wash cycles, water
pressure is very strong and a cracked hose
could easily split open.
by raising it and pul-
ling it out (see figure).
Wash it under running
water; this operation
should be repeated
frequently.
! Never use second-hand hoses.
2
Caring for the door and drum of
your appliance
• Always leave the porthole door ajar in order
to prevent unpleasant odours from forming.
Cleaning the pump
The washing machine is fitted with a self-clea-
ning pump which does not require any mainte-
nance. Sometimes, small items (such as coins
or buttons) may fall into the pre-chamber which
protects the pump, situated in its bottom part.
! Make sure the wash cycle has finished and
unplug the appliance.
To access the pre-chamber:
1. using a screwdri-
ver, remove the cover
panel on the lower
front part of the wa-
shing machine (see
figure);
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Precautions and tips
! This washing machine was designed and constructed in
accordance with international safety regulations. The fol-
lowing information is provided for safety reasons and must
therefore be read carefully.
GB
General safety
• This appliance was designed for domestic use only.
• This appliance can be used by children aged
from 8 years and above and persons with re-
duced physical, sensory or mental capabilities
or lack of experience and knowledge if they
have been given supervision or instruction
concerning use of the appliance in a safe way
and understand the hazards involved. Chil-
dren shall not play with the appliance. Clea-
ning and user maintenance shall not be made
by children without supervision.
• Do not touch the machine when barefoot or with wet or
damp hands or feet.
• Do not pull on the power supply cable when unplugging
the appliance from the electricity socket. Hold the plug
and pull.
• Do not open the detergent dispenser drawer while the
machine is in operation.
• Do not touch the drained water as it may reach extreme-
ly high temperatures.
• Never force the porthole door. This could damage the safety
lock mechanism designed to prevent accidental opening.
• If the appliance breaks down, do not under any circum-
stances access the internal mechanisms in an attempt
to repair it yourself.
• Always keep children well away from the appliance while
it is operating.
• The door can become quite hot during the wash cycle.
• If the appliance has to be moved, work in a group of two
or three people and handle it with the utmost care. Never
try to do this alone, because the appliance is very heavy.
• Before loading laundry into the washing machine, make
sure the drum is empty.
Disposal
•Disposing of the packaging materials: observe local regu-
lations so that the packaging may be re-used.
•The European Directive 2012/19/EU on Waste Electrical
and Electronic Equipment, requires that old household
electrical appliances must not be disposed of in the normal
unsorted municipal waste stream. Old appliances must be
collected separately in order to optimise the recovery and
recycling of the materials they contain and reduce the im-
pact on human health and the environment. The crossed
out “wheeled bin” symbol on the product reminds you of
your obligation, that when you dispose of the appliance it
must be separately collected. Consumers should contact
their local authority or retailer for information concerning the
correct disposal of their old appliance.
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Description of the washing
machine and starting a wash cycle
Control panel
GB
WASH CYCLE PROGRESS
indicator lights
SPIN SPEED knob
DOOR
ON/OFF button
LOCKED
TEMPERATURE
indicator light
knob
START/PAUSE
button with indicator
light
Detergent dispenser drawer
FUNCTION
buttons with
indicator lights
WASH CYCLE
knob
Detergent dispenser drawer: used to dispense
detergents and washing additives (see “Detergents and
START/PAUSE button with indicator light: starts or tem-
porarily interrupts the wash cycles.
laundry”).
N.B. To pause the wash cycle in progress, press this
button; the corresponding indicator light will flash orange,
while the indicator light for the current wash cycle phase
will remain lit in a fixed manner. If the DOOR LOCKED
indicator light is switched off, the door may be opened
(wait approximately 3 minutes).
ON/OFF button: switches the washing machine on and off.
WASH CYCLE knob: programmes the wash cycles. Du-
ring the wash cycle, the knob does not move.
To start the wash cycle from the point at which it was
interrupted, press this button again.
FUNCTION buttons with indicator light: used to select the
available functions. The indicator light corresponding to the
selected function will remain lit.
Standby mode
This washing machine, in compliance with new energy sa-
ving regulations, is fitted with an automatic standby system
which is enabled after about 30 minutes if no activity is
detected. Press the ON-OFF button briefly and wait for the
machine to start up again.
TEMPERATURE knob: sets the temperature or the cold
wash cycle (see “Personalisation”).
SPIN SPEED knob: sets the spin speed or exclude the
spin cycle completely (see “Personalisation”).
WASH CYCLE PROGRESS indicator lights: used to
monitor the progress of the wash cycle.
The illuminated indicator light shows which phase is in
progress.
DOOR LOCKED indicator lights: indicates whether the
door may be opened or not (see next page).
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Door locked indicator light
Indicator lights
GB
If this indicator light is on, the appliance door is locked to
prevent it from being opened accidentally; to avoid any
damage, wait for the indicator light to switch off before you
open the appliance door (wait approximately 3 minutes).
The indicator lights provide important information.
This is what they can tell you:
Wash cycle phase indicator lights
Once the desired wash cycle has been selected and has
begun, the indicator lights switch on one by one to indicate
which phase of the cycle is currently in progress.
! If the START/PAUSE indicator light (orange) flashes rapidly
at the same time as the function indicator light, this indicates
a problem has occurred (see “Troubleshooting”).
Wash
Rinse
Spin
Pump out
End of wash cycle
Function buttons and corresponding indicator lights
When a function is selected, the corresponding indicator
light will illuminate.
If the selected function is not compatible with the program-
med wash cycle, the corresponding indicator light will flash
and the function will not be activated.
If a function which is incompatible with another function
selected previously, only the most recent selection will
remain active.
Starting a wash cycle
1. Switch the washing machine on by pressing the ON/OFF button. All the indicator lights will turn on for a few seconds,
then only the indicator lights relative to the selected programme settings will remain lit and the START/PAUSE indicator light
will flash.
2. Load the laundry and close the door.
3. Set the WASH CYCLE knob to the desired programme.
4. Set the washing temperature (see “Personalisation”).
5. Set the spin speed (see “Personalisation”).
6. Measure out the detergent and washing additives (see “Detergents and laundry”).
7. Select the desired functions.
8. Start the wash cycle by pressing the START/PAUSE button and the corresponding indicator light will remain lit in a fixed
manner, in green.
To cancel the set wash cycle, pause the machine by pressing the START/PAUSE button and select a new cycle.
9. At the end of the wash cycle the
indicator light will switch on. The DOOR LOCKED indicator light will switch off, indi-
cating that the door may be opened (wait approximately 3 minutes). Take out your laundry and leave the appliance door ajar
to make sure the drum dries completely. Switch the washing machine off by pressing the ON/OFF button.
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Wash cycles
Table of wash cycles
GB
Detergents
Fabric
Max.
temp. speed
(°C)
Max.
Description of the wash cycle
(rpm)
Wash
softener
Essentials
1
2
Cottons: extremely soiled whites.
90°
60°
1200
1200
5
5
53
53
1.80
58 140’
0.89 44.4 165’
Cotton Standard 60° (1): heavily soiled whites.
Cotton Standard 40° (2): lightly soiled whites and delicate colours.
Cotton Standard 20°: lightly soiled whites and delicate colours.
Synthetics: heavily soiled resistant colours.
3
4
5
5
40°
20°
60°
40°
1200
1200
800
5
5
3
3
53
-
0.80
-
61 160’
170’
40 105’
-
44
44
0.70
0.47
Synthetics (3): lightly soiled resistant colours.
800
38
95’
Mix 30’: to refresh lightly soiled garments quickly (not suitable for
wool, silk and clothes which require washing by hand).
6
7
30°
30°
800
800
3
71
0.16
0.13
39
30’
Mix 15’: to refresh lightly soiled garments quickly (not suitable for
wool, silk and clothes which require washing by hand).
1.5 71
29
15’
Specials
8
9
Shirts
40°
40°
40°
30°
30°
40°
600
800
1000
600
0
2
4
3
1
1
1
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
80’
280’
140’
75’
Goodnigt Cycle: lightly soiled delicate colours.
10 Baby Cycle: heavily soiled delicate colours.
11 Lingerie Cycle
12 Silk: for garments in silk and viscose, lingerie.
13 Wool: for wool, cashmere, etc.
Partials
55’
800
65’
A
B
C
Rinse
-
-
-
1200
1200
1200
-
-
-
-
5
5
5
-
-
-
-
-
-
-
-
-
36’
16’
2’
Spin
Pump out
-
The length of cycle shown in this booklet is an estimation only and is calculated assuming standard working conditions. The actual duration can vary according to factors such as water temperature
and pressure, the amount of detergent used, the amount and type of load inserted, load balancing and any wash options selected.
1) Test wash cycle in compliance with directive 1061/2010: set wash cycle 2 with a temperature of 60°C.
This cycle is designed for cotton loads with a normal soil level and is the most efficient in terms of both electricity and water consumption; it should be used for garments
which can be washed at 60°C . The actual washing temperature may differ from the indicated value.
2) Test wash cycle in compliance with directive 1061/2010: set wash cycle 3 with a temperature of 40°C.
This cycle is designed for cotton loads with a normal soil level and is the most efficient in terms of both electricity and water consumption; it should be used for garments
which can be washed at 40°C . The actual washing temperature may differ from the indicated value.
For all Test Institutes:
2) Long wash cycle for cottons: set wash cycle 3 with a temperature of 40°C.
3) Long wash cycle for synthetics: set wash cycle 5 with a temperature of 40°C.
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Personalisation
Setting the temperature
GB
Turn the TEMPERATURE knob to set the wash temperature (see Table of wash cycles).
The temperature may be lowered, or even set to a cold wash ( ).
The washing machine will automatically prevent you from selecting a temperature which is higher than the maximum value
set for each wash cycle.
Setting the spin speed
Turn the SPIN SPEED knob to set the spin speed for the selected wash cycle.
The maximum spin speeds available for each wash cycle are as follows:
Wash cycles
Cottons
Synthetics
Wool
Maximum spin speed
1200 rpm
800 rpm
800 rpm
Silk
drain only
The spin speed may be lowered, or the spin cycle can be excluded altogether by selecting the symbol
.
The washing machine will automatically prevent you from selecting a spin speed which is higher than the maximum speed
set for each wash cycle.
Functions
The various wash functions available with this washing machine will help to achieve the desired results, every time.
To activate the functions:
1. Press the button corresponding to the desired function;
2. the function is enabled when the corresponding indicator light is illuminated.
Note: If the indicator light flashes rapidly, this signals that this particular function may not be selected in conjunction with the
selected wash cycle.
Time Saver
If you select this option, the wash cycle duration will be reduced by up to 50%, depending on the selected cycle, thereby gua-
ranteeing simultaneous water and energy saving. Use this cycle for lightly soiled garments.
! This function may not be used in conjunction with wash cycles 7, 8, 9, 10, 11, 12, 13, A, B, C.
Reduced Creases
By selecting this function, the wash and spin cycles will be modified in order to reduce the formation of creases. At the end of
the cycle the washing machine will perform slow rotations of the drum; the REDUCED CREASES and START/PAUSE indi-
cator lights will flash (orange) and the
phase will remain lit in a fixed manner. To end the cycle, press the START/PAUSE
button or the REDUCED CREASES button.
For the Silk and Lingerie wash cycles, the machine will end the cycle while the laundry is soaking, the REDUCED CREASES
and START/PAUSE indicator lights will flash (orange) and the RINSE phase will remain lit in a fixed manner. To drain the water
so that the laundry may be removed, press the START/PAUSE button or the REDUCED CREASES button.
! This function may not be used in conjunction with wash cycles 6, 7, 9, 13, A, B, C.
Extra rinse
By selecting this function, the efficiency of the rinse is increased and optimal detergent removal is guaranteed. It is particularly
useful for sensitive skin.
! This function may not be used in conjunction with wash cycles 6, 7, B, C.
Super Wash
Because a greater quantity of water is used in the initial phase of the cycle, and because of the increased cycle duration, this
function offers a high-performance wash.
! This function may not be used in conjunction with wash cycles 6, 7, 11, 12, 13, B, C.
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Detergents and laundry
Shirts: use special wash cycle 8 to wash shirts in various
fabrics and colours.
It guarantees maximum care is taken of the garments and
minimises the formation of creases.
Detergent dispenser drawer
GB
Good washing results also depend on the correct dose of
detergent: adding too much detergent will not necessarily
result in a more efficient wash, and may in fact cause a
build up on the inside of your appliance and contribute to
environmental pollution.
Goodnigt Cycle (wash cycle 9). This is a silent cycle which
can be run at night, when the electricity prices are lower. The
wash cycle is designed for cottons and synthetics. At the end
of the cycle the machine stops while there is still water in the
drum; to spin and drain the laundry press the START/PAUSE
button; alternatively the machine will perform the spin cycle
and drain the water automatically after 8 hours.
Baby Cycle: this wash cycle 10 can be used to remove
the soiling typically caused by babies, while ensuring that
all detergent is removed from nappies in order to prevent
the delicate skin of babies from suffering allergies. The
cycle has been designed to reduce the amount of bacteria
by using a greater quantity of water and optimising
the effect of special disinfecting additives added to the
detergent.
!Do not use hand washing detergents because these create
too much foam.
! Follow the instructions given on the detergent packaging.
! Use powder detergent for white cotton garments, for pre-
washing, and for washing at temperatures over 60°C.
Open the detergent di-
spenser drawer and pour
in the detergent or washing
additive, as follows.
*
1
2
Lingerie Cycle: for undergarments of any colour, in any
fabric. Use special wash cycle 11.
Silk: use special wash cycle 12 to wash all silk garments.
We recommend the use of special detergent which has
been designed to wash delicate clothes.
Curtains: fold curtains and place them in a pillow case or
mesh bag. Use wash cycle 12.
! Do not pour detergent into the middle compartment (*).
Detergent should only be poured into the compartment 1.
Wool: all wool garments can be washed using programme
compartment 1: Detergent for the wash cycle (powder
or liquid)
For best results liquid detergent should be poured in the
dispenser immediately before the start of the programme.
compartment 2: Additives (fabric softeners, etc.)
The fabric softener should not overflow the grid.
13, even those carrying the “hand-wash only”
label.
For best results, use special detergents and do not exceed
1 kg of laundry.
Load balancing system
Before every spin cycle, to avoid excessive vibrations and
to distribute the load in a uniform manner, the drum rotates
continuously at a speed which is slightly greater than the
washing rotation speed. If, after several attempts, the load
is not balanced correctly, the machine spins at a reduced
spin speed. If the load is excessively unbalanced, the
washing machine performs the distribution process instead
of spinning. To encourage improved load distribution and
balance, we recommend small and large garments are
mixed in the load.
Preparing the laundry
• Divide the laundry according to:
- the type of fabric/the symbol on the label
- the colours: separate coloured garments from whites.
• Empty all garment pockets and check the buttons.
• Do not exceed the listed values, which refer to the
weight of the laundry when dry: see “Table of wash
cycles”.
How much does your laundry weigh?
1 sheet 400-500 g
1 pillow case 150-200 g
1 tablecloth 400-500 g
1 bathrobe 900-1200 g
1 towel 150-250 g
Garments requiring special care
Cotton Standard 20°: this wash cycle 4 ideal for lightly soi-
led cotton loads. The effective performance levels achieved
at cold temperatures, which are comparable to washing at
40°, are guaranteed by a mechanical action which operates
at varying speed, with repeated and frequent peaks.
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Troubleshooting
Your washing machine could fail to work. Before contacting the Technical Assistance Centre (see “Assistance”), make sure
that the problem cannot be solved easily using the following list.
GB
Problem:
Possible causes / Solutions:
The machine does not switch on.
• The appliance is not plugged into the socket fully, or not enough to make contact.
• There is no power to the socket, or the fuse has blown in the mains plug.
The wash cycle does not start.
• The door is not closed properly.
• The ON/OFF button has not been pressed.
• The START/PAUSE button has not been pressed.
• The water tap has not been turned on to allow water to flow into the machine.
The machine does not fill with wa-
• The water inlet hose is kinked.
ter or the indicator light for the first • The water inlet hose is not connected to the water supply.
wash cycle stage flashes rapidly.
• The water pressure is too low.
• The water tap has not been turned on to allow water to flow into the machine.
• There is no water supply to the house.
• The inlet valve filter is blocked.
• The START/PAUSE button has not been pressed.
The machine continuously fills with • The top of the drain hose is too low - It must be fitted at a height between 65
water and continually drains away
or Water left in the drum
or Stuck on wash.
and 100 cm from the floor (see “Installation”).
• The drain hose is connected incorrectly to the sink trap allowing water to run
into the machine, the drain hose must be positioned higher than the bottom of
the sink to prevent water flowing down the drain hose.
• The end of the drain hose has been pushed too far down the standpipe, the
‘U’ bracket should be fitted 100 mm from the end of the drain hose.
The machine does not drain or
spin.
• The Pump filter is blocked.
• The drain hose is kinked (see “Installation”).
• New Installation - The blanking cap or spigot has not been removed if con-
nected under a sink.
• The drain hose or sink trap is blocked.
• The wash cycle does not include draining, some wash cycles require the drain
phase to be started manually.
• The REDUCED CREASES function button has been activated. To complete
the wash cycle, press the START/PAUSE button.
The machine does not heat or poor • The ‘Temperature’ selector knob is in the “ ” position.
wash results.
The programme takes too long.
• Programme times will vary due to water pressure, the incoming water tempe-
rature and if the wash load goes out of balance. This will increase the pro-
gramme times accordingly (see ‘ The machine wont spin properly’ below).
The machine vibrates a lot during
the spin cycle.
• The feet have not been adjusted, enabling the machine to rock.
• New Installation - Either the Transit Bolts including the plastic spacers, or the
Polystyrene Packaging have not been removed when installing the machine.
• The machine is trapped between cabinets and/or walls.
• The load is in a slight out of balance condition and machine is spinning, but at
a lower speed.
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The machine is noisy.
• There will always be some motor, pump and drum noise during spin.
GB
The machine wont spin properly.
• Out of Balance detected when attempting to go into a spin cycle - If this
happens the machine will continue to try to repeat the distribution of the load
required before the machine will go into higher spin speeds - This will increase
the programme time accordingly. This is a safety feature to prevent damage.
Out of Balance can be caused by washing a single heavy item (eg duvet, quilt,
etc). - Try the programme again using a different load.
The machine leaks from the
dispenser.
• The dispenser drawer is blocked with detergent and requires cleaning.
• The water pressure is too high and requires turning down - turn down the tap
on the water supply pipe slightly and try again.
• The machine is tilting forwards - It must be level when in its final position.
The machine leaks (other than di-
spenser).
• The fill hose is loose, check both the cabinet and tap ends.
• The fill hose is tight but still leaks, if so replace the rubber washers, or the fill
hose is missing the rubber washer.
• The drain hose is not fixed in properly.
The indicator lights on the console
are flashing rapidly.
• Switch off the machine and unplug it, wait for approximately 1 minute and then
switch it back on again If the problem persists contact the Technical Assistance
Service.
The machine smells.
• The machine requires a service wash. Run a 2 wash cycle with detergent and
no laundry.
The machine door cannot be
opened.
• The door will not open until the door lock indicator light goes out shortly after
the program has finished.
Door Seal damaged at the bottom.
• The door seal has drainage holes at the bottom - This is normal.
• The water level is correct if it can be seen at the bottom of the door.
The water level is too low when
the machine is washing.
There is too much foam.
• The detergent is not suitable for machine washing (it should display the text
‘for washing machines’ or ‘hand and machine wash’ or the like).
• Too much detergent was used - less detergent is required in soft water.
After completing the programme,
or before starting a programme,
the machine has turned itself off
(no lights).
• To comply with new energy saving regulations the machine is fitted with an
automatic standby system. Press ‘ON/OFF’ button for 3 seconds to activate
the machine, it can then either be switched off or a new programme selected.
General.
• Your washing machine contains sensors that monitor progress during the wash
cycle (eg: Water Levels, Temperatures, Out of Balance loads, Wash time/pro-
gress).
Normally, if your machine successfully completes the cycle, there is unlikely to
be anything wrong!
Remember, you will be charged for a service call for problems caused by incorrect installation, as listed above.
Not emptying contents from pockets may cause pump or drain blockages, or may damage the machine.
Do not wash items which do not have a wash label, or wash items that are not intended as machine washable.
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Assistance
Guarantee
12 Months Parts and Labour Guarantee
GB
Your appliance has the benefit of our manufacturer’s guarantee, which covers the cost of breakdown repairs
for twelve months from the date of purchase.
This gives you the reassurance that if, within that time, your appliance is proven to be defective because of
either workmanship or materials, we will, at our discretion, either repair or replace the appliance at no cost
to you.
This guarantee is subject to the following conditions:
-
The appliance has been installed and operated correctly and in accordance with our
operating and maintenance instructions.
-
-
-
The appliance is used only on the electricity or gas supply printed on the rating plate.
The appliance has been used for normal domestic purposes only.
The appliance has not been altered, serviced, maintained, dismantled, or otherwise
interfered with by any person not authorised by us.
-
-
-
Any repair work must be undertaken by us or our appointed agent.
Any parts removed during repair work or any appliance that is replaced become our property.
The appliance is used in the United Kingdom or Republic of Ireland.
The guarantee does not cover:
-
-
-
Damage resulting from transportation, improper use, neglect or interference or as a result
of improper installation.
Replacement of any consumable item or accessory . These include but are not limited to: plugs,
cables, batteries, light bulbs, fluorescent tubes and starters, covers and filters.
Replacement of any removable parts made of glass or plastic.
THIS GUARANTEE WILL NOT APPLY IF THE APPLIANCE HAS BEEN USED IN COMMERCIAL
OR NON-DOMESTIC PREMISES.
5 Year Parts Guarantee
Hotpoint also offers you a free 5 year parts guarantee. This additional guarantee is conditional on you
registering your appliance with us and the parts being fitted by one of our authorised engineers. There will
be a charge for our engineer’s time. To activate the extra parts warranty on your appliance, simply call our
registration line on 08448 24 24 24 (ROI 01 230 0800).
Extended Guarantees
We offer a selection of repair protection plans that enable you to fully cover yourself against the expense of repair
bills for the life of your policy. To find the ideal plan for you please call our advice line on
08448 226 226 (Republic of Ireland 01 230 0233).
Free Helpdesk Service
We have a dedicated team who can provide free advice and assistance with your appliance if you
experience any technical difficulties within the first 90 days of ownership. Simply call our Hotpoint Service
Hotline on 08448 224 224 (Republic of Ireland 0818 313 413) for telephone assistance, or, where
necessary, to arrange for an engineer to call. If we cannot resolve the technical problem we will replace your
machine or, if you prefer, give you your money back.
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195118549.01
12/2013
-
Xerox Fabriano
After Sales Service
No one is better placed to care for your Hotpoint appliance during the course of its working
life than us - the manufacturer.
GB
Essential Contact Information
Hotpoint Service
We are the largest service team in Europe offering you access to 400 skilled telephone advisors and 1000
fully qualified engineers on call to ensure you receive fast, reliable, local service.
UK: 08448 224 224
Republic of Ireland: 0818 313 413
Please note: Our advisors will require the following information:
Model number:
Serial number:
Parts and Accessories
We supply a full range of genuine replacement parts as well as accessory products that protect and
hygienically clean your appliance to keep it looking good and functioning efficiently throughout its life.
UK: 08448 225 225
Republic of Ireland: 0818 313 413
Appliance Registration
We want to give you additional benefits of Hotpoint ownership. To activate your free 5 year parts guarantee
you must register your appliance with us.
UK: 08448 24 24 24
Republic of Ireland: 01 230 0800
Indesit Company UK Ltd. Morley Way, Peterborough, PE2 9JB
Indesit Company Unit 49 Airways Industrial Estate,Dublin 17
Recycling & Disposal Information
As part of Hotpoint’s continued commitment to helping the environment, Hotpoint reserves the right to use
quality, recycled components to keep down customer costs and minimise material wastage.
Please dispose of packaging and old appliances carefully. To minimise the risk of injury to children, remove
the door, plug and cut the mains cable off flush with the appliance. Dispose of these parts separately to
ensure that the appliance can no longer be plugged into a mains socket, and the door cannot be locked
shut.
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