HP ProLiant Updates Catalog (v 2012.08.0)
User Guide
Abstract
This guide describes the procedures and prerequisites for installing and using the HP ProLiant Updates Catalog, which provides
firmware and software from the SPP for the SCCM Software Updates and the SCVMM Update Catalog features.
HP Part Number: 683703-004
Published: September 2012
Edition: 1
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Contents
Contents
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1 Introduction
The HP ProLiant Updates Catalog provides firmware and software from the SPP for the SCCM
Software Updates feature and SCVMM Update Catalog feature.
What’s New in this release:
Included Component
Version
HP Service Pack for ProLiant
2012.08.0
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Introduction
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2 Support matrix
Supported System Center products
The catalog can be used on the following System Center products:
SCCM 2007
SCCM 2007 SP1 (R2 can be installed)
SCCM 2007 SP2 (R2 or R3 can be installed)
SCCM 2012
SCVMM 2012
Supported managed operating systems
The catalog can be deployed to the following operating systems:
Windows Server 2003 x86 (SP and edition agnostic)
Windows Server 2003 x64 (SP and edition agnostic)
Windows Server 2008 x86 (SP and edition agnostic)
Windows Server 2008 x64 (SP and edition agnostic)
Windows Server 2008 R2 x64 (SP and edition agnostic)
Supported managed servers
The Windows Server 2003 updates are supported on the PSP 8.70 server matrix.
The rest of the updates are supported on the corresponding SPP server matrix. Go to http://
Supported System Center products
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3 Installing the HP ProLiant Updates Catalog
Considerations
Ensure that SCUP, WSUS, SCCM / SCVMM, and the managed servers are all properly configured
for use with the Software Updates functionality.
Installation
The HP ProLiant Updates Catalog is registered with Microsoft as a partner catalog. Add and import
the catalog like any other standard catalog.
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Installing the HP ProLiant Updates Catalog
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4 Using the HP ProLiant Updates Catalog
The catalog updates appear in the SCUP console under the HP ProLiant Updates subfolder. Deploy
the updates like any other standard update.
IMPORTANT:
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After publishing an update to SCCM 2012 and before deploying the update to a collection,
increase the update's Maximum run time value from 5 minutes to 30 minutes.
On ProLiant G7 or earlier servers, enable the SNMP feature on the managed servers before
deploying any software updates.
If you are deploying updates to a managed server that does not have any HP drivers installed,
you must deploy a software update before the firmware update.
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5 Reference
The HP ProLiant Updates Catalog consists of bundles. The bundles provide a simple and convenient
mechanism for deploying firmware and software. The bundle's contents are a portion of the SPP.
The bundle’s version number corresponds to the SPP it was generated from. Inside each bundle
HP SUM is used to install the included firmware or software. The catalog and bundles are updated
whenever a new SPP becomes available.
Bundle
Description
HP ProLiant Server Firmware ####.##.#
Server-based firmware such as BIOS, Smart Array, iLO,
Power Management Controller, NIC, tape, and hard
drive.
HP Windows Server 2003 x86 Software 8.70
Drivers, agents, and utilities.
Drivers, agents, and utilities.
Drivers, agents, and utilities.
Drivers, agents, and utilities.
Drivers, agents, and utilities.
HP Windows Server 2003 x64 Software 8.70
HP Windows Server 2008 x86 Software ####.##.#
HP Windows Server 2008 x64 Software ####.##.#
HP Windows Server 2008 R2 x64 Software ####.##.#
NOTE:
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HP recommends using the HP Service Pack for ProLiant DVD for updating infrastructure firmware.
The Windows Server 2003 bundles are identical to the PSP 8.70 and will not be updated.
Refer to the SPP site for details of what firmware and software components are included. Go
•
Refer to the HP Smart Update Manager User Guide for details of its installation logic. In
particular, how it determines which agents to install or update based on the server generation
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Reference
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6 Troubleshooting
The compliance percentage is 0%
This situation occurs if the managed server is updated either manually or by using the old
Hewlett-Packard Server Updates Catalog. The new HP ProLiant Updates Catalog uses different
applicability rules, so the compliance percentage reads 0%.
To resolve this issue:
Deploy the HP ProLiant Updates Catalog updates. No firmware or software is updated, but the
data for the applicability rules is generated and the compliance percentage is updated.
Initial install status is failed
The bundle and its associated smart components install correctly, but the initial install status is
marked as failed. Furthermore, at the next polling cycle, the install status changes to success. This
occurs because the update's Maximum run time value is too small.
To resolve this issue:
Increase the Maximum run time to 30 minutes.
Software bundle fails to install
Check the c:\cpqsystem\log\cpqsetup.logfile for details. One common cause:
•
On ProLiant G7 or earlier servers, the SNMP feature is not enabled.
To resolve this issue:
On ProLiant G7 or earlier servers, enable the SNMP feature.
•
Firmware bundle fails to install
Check the c:\cpqsystem\log\cpqsetup.logfile for details. One common cause:
•
The necessary HP drivers are not present.
To resolve this issue:
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Deploy the appropriate software bundle before deploying the firmware bundle.
Retry the update either by waiting for the deployment to be reattempted or manually pushing
the update.
The compliance percentage is 0%
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7 Deploying firmware and software updates manually
In addition to the catalog, it is possible to deploy firmware and software updates using an SCCM
Software Distribution package. There are several ways to create and use a Software Distribution
package.
To deploy HP firmware and software to a managed ProLiant server while minimizing network
bandwidth:
1. Create a folder on the SCCM primary site server.
2. Copy all of the required HP SUM files into the folder. These files can be copied from any SPP
or Windows PSP.
3. Copy any Windows smart component (cp*.exe) files into the folder. The components can be
copied from any SPP, Windows PSP, or Firmware Maintenance DVD.
4. In the folder, create a file named install.cmdwith the following contents:
pushd %~dp0
hpsum /silent /allow_non_bundle_components /use_latest
if errorlevel 4 exit 1
if errorlevel 3 exit 0
if errorlevel 2 exit 1
if errorlevel 1 exit 0
if errorlevel 0 exit 0
exit 1
5. Create a Software Distribution Package.
For SCCM 2007, to open the wizard, right-click on Software Distribution→Packages and
select Distribute →Software. Follow the prompts but do not advertise the package.
The following options need to be selected:
•
On the Package screen, select Create a new package and program without a definition
file.
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On the Source Files screen, select Always obtain files from a source directory.
On the Program Identification screen, set the Command line field to install.cmd.
On the Program Properties screen, set the Program can run field to Whether or not a user
is logged on.
For SCCM 2012, to open the wizard, right-click on Software Library→Overview→Application
Management→Packages and select Create Package. Follow the prompts but do not advertise
the package.
The following options need to be selected:
•
On the Package screen, select This package contains source files, and set the Source
•
On the Standard Program screen, set the Command line field to install.cmd, and set
the Program can run field to Whether or not a user is logged on.
After creating the package, on the package's Data Access properties tab, select Copy the
content in this package to a package share on distributions points.
6. Create a new, custom task sequence.
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Deploying firmware and software updates manually
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7. Edit the new task sequence.
a. Click Add, and for SCCM 2007 select General→Install Software, or for SCCM 2012
b. Click Add and select General →Restart Computer. Set the Specify what to run after restart
field to The currently installed default operating system and uncheck Notify the user before
restarting.
8. Advertise the task sequence to a collection. The following option needs to be selected:
•
On the Distribution Points screen, select Access content directly from a distribution point
when needed by the running task sequence.
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8 Support and other resources
Information to collect before contacting HP
Be sure to have the following information available before you contact HP:
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Software product name
Hardware product model number
Operating system type and version
Applicable error message
Third-party hardware or software
Technical support registration number (if applicable)
If you purchased HP Insight Control for Microsoft System Center as part of an HP Insight Control
license, you are entitled to 24 x 7 HP Software Technical Support and Update Service. See the
information below on how to register and use this service.
If you did not purchase licenses for HP Insight Control, then you may receive technical assistance
How to contact HP
Use the following methods to contact HP technical support:
•
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See the Contact HP worldwide website:
Use the Contact HP link on the HP Support Center website:
In the United States, call +1 800 334 5144 to contact HP by telephone. This service is available
24 hours a day, 7 days a week. For continuous quality improvement, conversations might be
recorded or monitored.
Registering for software technical support and update service
Insight Management includes one year of 24 x 7 HP Software Technical Support and Update
Service. This service provides access to HP technical resources for assistance in resolving software
implementation or operations problems.
The service also provides access to software updates and reference manuals in electronic form as
they are made available from HP. Customers who purchase an electronic license are eligible for
electronic updates.
With this service, Insight Management customers benefit from expedited problem resolution as
well as proactive notification and delivery of software updates. For more information about this
service, see the following website:
Registration for this service takes place following online redemption of the license certificate.
How to use your software technical support and update service
As HP releases updates to software, the latest versions of the software and documentation are
made available to you. The Software Updates and Licensing portal gives you access to software,
documentation, and license updates for products on your HP software support agreement.
You can access this portal from the HP Support Center:
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Support and other resources
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After creating your profile and linking your support agreements to your profile, see the Software
software, documentation, and license updates.
Warranty information
HP will replace defective delivery media for a period of 90 days from the date of purchase. This
warranty applies to all Insight Management products.
HP authorized resellers
For the name of the nearest HP authorized reseller, see the following sources:
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In the United States, see the HP U.S. service locator website:
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In other locations, see the Contact HP worldwide website:
Related information
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HP Insight Control for Microsoft System Center documentation website:
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HP ProLiant servers:
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HP Service Pack for ProLiants:
HP Smart Update Manager:
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Replaceable
HP authorized resellers
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WARNING
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IMPORTANT
NOTE
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Glossary
CDM
DMC
DMS
OSD
Custom Data Manager
Device Monitor Console
Device Monitor Service
Operating System Deployment
HP ProLiant Support Pack
PSP
SCCM
SCOM
SCUP
SCVMM
SPP
System Center Configuration Manager
System Center Operations Manager
System Center Updates Publisher
System Center Virtual Machine Manager
HP Service Pack for ProLiant
HP Scripting Toolkit
STK
SUM
WSUS
HP Smart Update Manager
Windows Server Update Services
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Glossary
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