HTC Telephone Andes User Manual

Service Manual

for PDA PHONE II

Andes

HTC Proprietary

Confidential Treatment Requested

Rev. 2.0

Jan 5 , 2005

HTC Corp.

Engineering Mobility

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Table of contents

1. INTRODUCTION···································································································5

2. PRODUCT SPECIFICATIONS··············································································5

2.1 PRODUCT CONFIGURATION···············································································5

2.2 SPECIFICATIONS OF PDA PHONE II ································································6

2.3 SPECIFICATIONS OF AC ADAPTER …………………………………………………6

2.4 GSM/GPRS FUNCTIONAL BLOCK PART ······················································6

3. SYSTEM BLOCK DIAGRAM ·····················································································11

4. LABELING ·············································································································12

5. SERVICING TOOLS ································································································14

6. ASSEMBLING AND DISASSEMBLING ········································································15

6.1 DISASSEMBLING·····························································································15

6.2 ASSEMBLING··································································································22

6.3 Camera Replacement assembly ………………………………………………29

6.4 Connector, Back up battery replacement ……………………………………. 30

7. PROBLEM DIAGNOSTICS·················································································31

7.1 LIST OF TEST JIGS ·························································································31

7.2 H/W REQUIREMENT FOR PC···········································································31

7.3 SOFTWARE REQUIREMENT ············································································31

8. DIAGNOSTIC PROGRAMS ··············································································32

8.1 LIST OF TEST ITEMS ······················································································32

8.2 TEST ITEMS OPERATION ·················································································32

9. BATTERY TEST/JUDGEMENT PROCEDURE ······························································36

10.LCM INSPECTION CRITERIA ·················································································41

11.RF ····················································································································43

11.1 RF TEST REQUIREMENT···············································································43

11.2 RF TEST PICTURE ······················································································43

11.3 RF ANTENNA TEST SPEC.············································································44

12. OS UPGRADE AND GSM CODE UPGRADE ···························································46

12.1 RUU·········································································································47

12.2 RSU ·······································································································47

12.3 COMPLETE PROCEDURE FOR SD REFLASH ············································51

12.4 Procedure for Unit Re-flash

13. CLASSIFICATION OF NON CONFIRMITY ·································································58

14.TROUBLE SHOOTING AND REPAIR ·········································································59

15 EXPLODED DIAGRAMS& SPARE PART LIST ···························································65

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15.1 Exploded Diagrams…………………………………………………………….. 65

15.2 LIST OF SPAR PARTS······················································································66

15.3 Spare Parts list with picture

14.APPENDIX········································································································70

A. CUSTOMER, RETAILER MISJUDGMENT ······························································70

B. Repair Trouble Shooting Guide

4END

…………………………………………………………………………..73

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1.Introduction

This manual provides the technical information to support the service activities of the PDA

PHONE II.

This document contains highly confidential information, so any or all of this

document should not be revealed to any third party.

2. Product Specifications

2.1 Product Configuration

Standard Package

ITEM

CONTAINS

Main Unit

USB Cradle

Stylus

AC Adapter

Earphone

Pouch, Leather Case

Service Kit

Quick Start Guide

User’s Manual

Battery Pack

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2.2Specifications of PDA PHONE II

Item

Specification

Platform

• Microsoft Pocket PC 2003 phone edition - English,

French, German, Italian, Spanish, Portuguese.

• Combined GSM/GPRS and PDA.

• 2 logical block (PDA and GSM/GPRS) solution,

layout is integrated into one module

• GSM/GPRS can be turned off to let PDA to run

alone

Outside Dimensions ꢀ 69.9mm(W) x 130mm(H) x 19mm (T)

Weight

Battery

ꢀ

190g

Removable rechargeable Lithium Polymer battery

1200 mAh (Typical)

Data retention time : 72 hrs

Separated Back up battery(25 mAh,rechargeable),

data retention time above 0.5 hrs

Battery Life : 15 hrs of PDA

Talk time : 2.5 ~ 4 hrs

ꢀ

Standby : 180 hrs

2.3 Specification of AC Adapter

AC Adapter

ꢀ

AC input 100 ~ 240 Vac, 50/60 HZ

AC input current : 0.2 A max

Output voltage : 5V dc

Output current : 2A (typical)

2.4 GSM/GPRS Functional Block

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GPRS/GSM

module

(Tri-band) ꢀ GSM900: 880-915, 925-960MHz

ꢀ

DCS1800 1710 ~ 1785,1805 ~ 1880 MHZ

PCS1900 1850 ~ 1910, 1930 ~ 1990MHZ

Antenna

Generic GSM Service ꢀ Internal Antenna

ꢀ

Call forwarding

Explicit Call Transfer

Spool Icon

Wave ring tone download /compose

Long message (640 characters)

SIM LOCK

Network lock

GPRS functionality ꢀ GPRS Class B,

ꢀ

Multi-slot Class 10

Memory

FLASHROM

ꢀ

64 MB

SDRAM

ꢀ

128MB

SIM

3V SIM Operation

2.5 PDA Functional Block

Processor

TI Calypso + IOTA, GSM/GPRS solution

Intel PXA263 CPU (Low power, High Performance,32 bit

400MHz

Clock Speed

LCD Module

Transflective TFT-LCD with back light LEDs,

240 x 320 x 64K

Sensitive Touch Screen

Graphic Controller

MPEG4 decoder

2D Graphic accelerator

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Interface

ꢀ

One Infrared port IrDA SIR

One 22 pin individual Port for signals (for USB, Serial,

Car Kit, Power and Audio)

ꢀ

One SIM card slot

One SDIO/MMC card slot (B-Square SDIO driver)

One 34 pin Back pack connector

One Audio Jack (2.5 ψ)

Stylus

ꢀ

Lock type mechanism

Keyboard/Button/Switch ꢀ One five way navigation button

ꢀ

One Power button(wake-up key)

One volume control button(up & down)

Two phone button, SEND(Yes) & END(No)

(Wake-up keys),with LED backlight

Two programmable AP buttons(Wake up key)

Camera (Side button)

ꢀ

Press to launch camera capture utility, and take

picture for 2^ndpress

ꢀ

Voice command/Voice recorder (side button)

ꢁ

Press for voice command

Press and hold for Voice recorder

ꢀ

Reset Switch

Key lock function support by software

Notification

ꢀ

One Bi-color LED for GSM standby, GSM message,

GSM network status, PDA notification, PDA Charging

status.

ꢀ

One Blue LED for Bluetooth system notification of

powered –ON and ready to transmit RF signal.

Notification by sound, Message, Vibration on the

display.

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Audio

ꢀ

Microphone build in

Software Echo cancellation

Receiver

Hardware AGC

Hardware Full duplex

WAV/WMA/MP3 stereo

16 bits with 8KHz,11 KHz,16KHz,22KHz,44.1 KHz,

48 KHz sampling rate

CMOS Camera

ꢀ

Color CMOS camera module

VGA (480x640) resolution with JPEG encoder

ALC (Auto Light Control)

AWB (Auto White Balance)

Preview Mirror on battery cover

Camcorder QCIF, 15 fps(min), (in live mode)( max 15

seconds per clip)

ꢀ

Operating in 5 Lux(Min)

Cradle

Cradle connector connected to main unit

Audio jack (2.5 ψ)

Microphone

2 slots, one for main unit + battery, another is capable

of charging 2^ndbattery

ꢀ

Serial or USB cable between cradle and PC

LED indicator for 2^ndbattery charging

Bluetooth

ꢀ

Bluetooth 1.1 compliant

Power class 2

Support Profile

ꢁ

Generic access

Generic object Exchange

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Accessories

ꢀ

Retractable sync. Cable (USB/Serial)

Cradle (USB, Serial)

AC adapter

Car adapter

Stylus

AC adapter with power plug

Detacheable LCD protector

Car Kit

Stereo wired headset with mono microphone, volume

control, Pick up/Hang up the incoming/Outgoing call,

Call waiting, conference call, microphone mute.

Mono Wired headset

ꢀ

Stereo Bluetooth headset

Option Battery (1200 mAh)

Keyboard

TTY Adaptor (Stereo > Mono in audio jack)

Remote controller for VGA output

Back pack : CF + TV/VGA out (within cable)

+ 600 mAh battery

CF Slot support

ꢁ

Wireless LAN

GPS CF card

Micro drive

CDMA CF Card

I/O card (Barcode reader,etc)

Regulatory

ꢀ

PTCRB (For North America Market)

R&TTE

FCC

USB V1.1 Compliance test

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3.SYSTEM BLOCK DIAGRAM

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4.Labeling

4.1 Main unit Regulatory label (on the rear housing of main unit)

It includes

ꢂ Unit IMEI Number & Barcode

ꢂ Unit Serial Number & Barcode

ꢂ Simplified Part Number in Text

Image file name: Main_UNIT_REGULATION

Please note: 1. The brand name is shown on Bezel.

2. All bar codes must be code 128 symbology.

20 mm

13 mm

25 mm

35 mm

System Rev.

Simplified Part No.

Service Center is required to reprint the label in case of MB replacement with new IMEI no, or in

case of housing replacement with unchanged Serial No and Part No.

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4.2 Serial No description

For S/N: SSYWWPPZZZZZ

SS: SITE CODE --> HT

Y: Year Last Digital of the Year.

WW: Week Code : 01 ~ 54

PP: Product Code

: TBD

ZZZZZ: Serial Number (00001 ~ 99999) Use Base 10

For MODEL: PH10B is for label vendor’s ID.

Label Characteristic :

Material: polyester

Color:pantone 422c

Ink:pantone 425c

Label example:

The Printing method is not much different to PDA Phone 1.

If you experienced with PDA phone 1, it almost same type, the attitude of label has been increased

to 13 mm for easy printing.

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5. Servicing Tools

This chapter provides information for the servicing tools for PDA PHONE II.

List of Servicing Tools

No.

Item

Use

Remark

1 USB or Serial Cradle

2 USB DATA interface Cable

3 Special Made Plastic Stick

4 SD Memory Card

Check for Cradle I/F (Serial

communication only)

Check for Cradle I/F (USB

communication only)

Disassembling for

For SD card test

For Audio test.

5 Earphone Headset

6 AC Adapter

Power supply to PDA

PHONE II.

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6. Assembling and Disassembling

6.1 Disassembling

Tools needed for Assembling and Disassembling

^thePDA PHONE II

1. Lens Cleaning Tissue.

2. Flat Screw Driver 2.4mm

3. Philip Screw Driver #0.

4. Torex Screw Driver T6X40

5. Special Made Plastic Stick.

6. Tweezers.

Remove the Stylus, SD Card slot Filler,

and the Car antenna connector cover.

Next, Remove the Back cover by

releasing the fixing lock as step 1.

Then slightly push backward the back

cover as step 2.

Once Back cover is removed, you will find

the battery on it.

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Press Unlock and release the battery

Remove the battery from unit

Warning: To reduce risk of fire or burns, do

not disassemble, crush, puncture, short external

contacts, or dispose of in fire or water. Replace only with

specified batteries. Recycle or dispose of used batteries

properly.

To separate the housing , Use the plastic

stick to open the housing . Insert and

gently twist into the gap between stylus

hole and antenna cover.

To separate the antenna cover, use the

hook of plastic stick to release three hooks

of antenna cover.

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There are three hooks which fix the

antenna cover and bezel.

Insert to the gap and slightly pull upward

from right to left to release the hooks.

Antenna cover is removed.

Remove two screws which fix the antenna

to MB.

Screw P/N:72H00339-00

Remove 6 screws which fixed the housing

and bezel.

There are two types of screw

Screw 1~4 P/N 72H00338-00

Screw 5,6 P/N 72H00339-00

Now separating the housing.

Use plastic stick to slide along the gap

(Right side of unit, near stylus hole)

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Gently open the housing

Turn over the housing to the other side as

shown on picture.

Once the housing is removed, next to

remove 3 screws which fix the MB into

bezel.

P/N 72H00401-00

Gently and carefully release the LCM FPC

by litting the connector lock upward using

your finger or soft plastic tweezers.

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Then remove the Camera module by

slightly releasing its FPC(1) and camera

which is sticked with Double side tap

on MB (2)

Turn MB to the other side and remove the

Navigation button by pulling up.

Correct position of Navigation button

Use tweezers to remove the Vibrator

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The LCM, Speaker , MIC is located on upper part

(Bezel side).

Before disassembly LCM, It is required to unscrew

two screws of the speaker, and remove it from its

place.

P/N: 72H00401-00

Speaker

To Disassembly LCM module

Hold the entire assembly as seen on the picture ,

push aside the bezel and push the panel from front

side simultaneously . Notice the starting location.

Doing this to release the LCM from 4 hooks which

located 2 at its right and left respectively.

Then, gently pull out the LCM from its

lower part hook .

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If MIC need to be replaced, just take it out from

its place slightly by using tweezers.

Take out the MB and disassembly

procedure is done.

The disassembly procedure is finished.

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6.2Assembling

MB Pre-assembly:

There are 4 items need to be applied to

MB , which are:

1.Insulation tape on lower right corner

of MB , as shown on picture.

Insulation tape P/N: 76H00469-00

P/N for this insulation tape : 76H00469-00

2.Gasket on shielding cover.

Need to apply 3 gasket on shielding cover.

P/N: 72H00411-00

Remember to insert navigation button to

its place.

Gasket

3.Black poron of Send/End button

Next to paste 2 EA Poron (black) aside to

SEND and END switch on MB.

P/N: 76H00473-00

Caution:

This is to focus the brightness of LED on

Send and Receive button

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4.Black poron for volume button.

Next to apply one black poron on the

volume button.

The PN of this poron is 76H00483-00.

Note : Please make sure you have applied

all of them on the MB.

Install the MIC into its place.

Before Assemble LCM , be noticed to

apply stylus poron on the rear side of LCM

Be noticed that the poron should not

exceed the edge and interfere to bezel

hooks.

Note: Be carefull especially during LCM

replacement.

Insert the LCM starting from lower bottom part

and insert into the rib.

Make sure Poron should not exceed the edge to

prevent interfere to the bezel’s hook and cause

gap & stylus stuck after assembly.

LCM Poron

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Next Push aside the bezel and insert the LCM

to click into 2 hooks located on right and left

respectively.

Assembly the speaker and fix two screws

on it.

Screw P/N: 72H00401-00

Apply 3 screws on MB

Screw P/N:72H00401-00

Torque : 0.8 kg-cm

Then insert the LCM FPC into the

connector , make sure the FPC is fully

inserted , then lock it by pressing the

cover down.

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Next Camera module assembly.

1. Make sure the Aluminium foil is clean

and workable.

2. Put the Camera on it.

Notice: In case of

Place the Camera into correct position

and fix it.

Important Notice:

Before inserting the FPC into its

connector, use your finger to flat the FPC

first (as shown on picture) the lock it.

(The FPC is fragile , to prevent break )

Make sure Camera is fixed correctly.

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Next Close the Rear Housing to upper

part starting from left side (with Volume

button)

TIPS:

Adjust the volume button to its center first

before full closing the Housing .

Antenna Assembly

Put the antenna into its place, starting

from upper part, then press and insert its

two ribs correctly to the housing.

Then fasten two screws of the antenna.

Continuing with 2 screws at the lower

bottom of housing.

P/N: 72H00339-00

Torque : 1.2 kg-cm

Next four screws at the middle part of housing ,

P/N:72H00338-00

Torque : 0.8 kg-cm

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FIX Antenna Cover

Put the antenna cover and fix it starting

from unit left side (side with volume

button)

Warranty Seal (Security Label)

Be sure to apply new Warranty seal once

the unit has been repaired before sending

back to customer.

P/N: 77H00083-00

In case of MB replacement, since the IMEI

has to follow new MB IMEI, repair site is

required to re-print Regulatory label to

change IMEI no, but Serial No. should

remain unchanged.

Put the Battery into its place and lock it.

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Put back the battery cover.

Put back the stylus, SD filler and Car

antenna connector cover back into the

unit.

Now The unit is ready for performing

TEST.

The Unit Assembly is done ready for further tests.

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6.3 Camera Replacement assemby

In case of Camera defective, before replacing with new camera from Stock, please be noticed to

add necessary pre-assembly part into MB and camera in advance.

Apply Aluminium foil on the MB as shown

on figure.

The upper layer paper of foil need to be

removed before fixing camera on it.

Next, apply insulation tape on it

Then, paste the conductive tape on it .

The upper layer paper of foil need to be

removed before fixing camera on it.

Please follow above procedure of Camera

fix on MB.

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6.4 Connector, Back up battery replacement.

If you are authorized by HTC for component replacement, you could do below replacement with

following notice:

Back up battery replacement.

In case of back up battery defective, and

need to be replaced, please be noticed to

soldering requirement:

Soldering

pad

1. Soldering Spec must be within 350 °C

/ 5 seconds.

2. Never touch the two pin in short

circuit ,release one by one.

Warranty Seal (Security Label)

Be sure to apply new Warranty seal once

the unit has been repaired before sending

back to customer.

P/N: 77H00083-00

In case of MB replacement, since the IMEI

has to follow new MB IMEI, repair site is

required to re-print Regulatory label to

change IMEI no, but Serial No. should

remain unchanged.

Put the Battery into its place and lock it.

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7.Problem Diagnostics

7.1 List of Test Jigs

Item Name

RS-232 Serial Cable/Cradle

USB Cable/Cradle

Usage

Remark

For data port test

For unit disassembly

Use specified for PDA Phone II

Share with PDA phone I

Special Plastic Tool

AC Adapter

For battery recharge and power related tests

For audio test

Use specified for PDA Phone II

Share with PDA phone I

Earphone with Microphone

SD Card or MMC Card

SD card with diagnostic

Personal Computer (PC)

For write protect, read and write test

For Function test diagnostic

Use specified for PDA Phone II

Refer requirement below

Use for Communication/Synchronization test

7.2 <Hardware Requirement for PC>

ꢀ

O.S.: Windows 98/ME/2000

CPU: Pentium 166MHz or above

Memory: 64MB~128MB

7.3 < Software Requirement>

ꢀ

Microsoft Active Sync version 3.7

Diagnostic Program loaded on SD card.

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8.Diagnostic Program

8.1. List of Test Items

No.

Item

RAM Test

Description

Remark

RAM Check Size/Write/Read/Comparison test.

Test the LCD display quality.

Display Test

Touch Test

Playback Test

Record Test

Button Test

Checksum Test

B Light Test

LED Test

Touch screen alignment test. Suggest to test in WinCE

Play sound with 8KHz simulation wave.

Record audio sound and playback it(INT/EXT)

Test every most of button.

To show checksum value after Code reflash

Back light ON with in different brightness level.

Test the message LED.

Battery Test

Vibrater Test

SD Test

Check the status of battery and AC power.

Test the function of the vibrater.

SD card Write/Read/Write Protect test.

Clean Talk Time Clean Talk time(Air time) & Format PIM storage

CAUTION: This item is applied for refurbishment case

only. For same unit repair back to customer is not

necessary.

USB Test

Sir Test

Suggest to test in Windows CE

Serial Test

8.2 Test Items Operation

How to Enter Test Mode

>Insert SD card (with Diagnostic program pre loaded ,sent by HTC) into SD slot of unit.

>Power on the unit. While press and hold the Power Button, Action button and Reset the unit

with the Stylus, release RESET button first about 1 second to enter the Test Mode. You will find

the display as following:

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Serial

V1.01

Then, wait about 10 seconds, the display will show :

Himalaya DIAG v1.00i

Waiting for GSM ready

RAM TEST

Display Test

---

----

How to select test item:

Using navigation button -"Up" or "Down" to select the test items

How to execute the test program: Press “Action” to start the test

No.

Item

Description

Possible cause if fail

Could be M/B issue

RAM Test

Display Size and read/write test. It will show OK if pass.

Stop on fail.

Disp Test

Could be LCD issue

Unit prompts for different display page to detect the defect of

LCD, lines or dots.

First display is WHITE screen,

Press left to DARK screen

Press UP to Multiple Color

Press RIGHT for back to MENU

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Touch Test

Could be LCM issue

Tap the cross mark (+) with stylus on the correct location.

Fail if no reaction

Calibrate the screen following the + mark.

Press ACTION to exit.

Play Test

Could be speaker or

M/B issue

Play the tone with 8KHz/L-channel, then

Hear the sound and notice if bad sound quality happens

Select this item to record test, then press Action to start

recording. It will automatically playback it. Then connect with

earphone or external speaker and press action to check

the record function is OK or not thru ext speaker.

Press each button to know if it works. Follow the instruction

shown on the screen to finish the test item

Stop on fail.

Record Test

Could be MIC or M/B

issue

Button Test

Could be switch or MB

issue

Checksum

B Light Test

Verifies the checksum of the code.

Could be M/B or LCM

issue

Back Light turns ON and Off, Check the light change

Starting from Level 3

Press Action button to enter Level 2

Press Action button again to enter Level 1

Press Action again to enter Level 0

Action again for back to MENU

LED Test

Could be LED or M/B

issue

The message LED will show starting with RED

Press Action LED will change to GREEN

Press Action LED will change to AMBER

Press Action Key LED will ON (YES & END)

Press again Action will back to MENU

Battery Test

Vibrator Test

Could be main battery

or M/B

Test main battery and AC power source. Insert AC power

CUR will show “+ “means charging , remove AC power CUR

will show “-“ means internal power.

Note: The Battery capacity shown is only for reference

Press action, units should vibrate.

Check the vibrator

Press Action again back to MENU

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SD Test

Could be M/B issue

Insert SD card (Enable Write Protect) and start test. Pull out

the SD card if you see the message< “Pluck OK ><Locked >

Please remove locked SD . Adjust lock switch to unlock site

(Disable Write Protect), and insert it. The program will read &

write to SD card for test. Once finished, display will show

Please remove SD card.

Press Action back to MENU

Clean Talk Time

USB Test

Use this item only for

REFURBISHMENT

CASE

Select this item to clean AIR TIME (Talk time) and Customer

PIM data.

Could be M/B issue

Plug USB cable to connect PDA to PC then and check for

the connection in WinCE.

SIR Test

Could be M/B issue

Suggest to test it in

Windows CE mode.

Prepare another unit as ‘supporting’ site. On test unit, please

choose ‘Test Target’ and press action button to start test.

Before test, make the IR ports of them face to each other.

Serial Port Test

Could be M/B issue

Check this item in Windows CE mode.

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9. Main Battery Test / Judgement procedure

A. Main Battery only

9.1 Requirement:

PC with Windows 2000

Taylor Made Battery test fixture

Battery Test program (DS2760K) , install CD package to your PC.

This program is used only if the battery failed on charging via Main unit, ie. Power Bar does not

response to charge via AC adapter, Battery suspected to defective.

9.2 Program Installation

-Click SET UP to Install, once entering the program,

1.Connect the battery test fixture , one side to PC Com port, the other side (with two pin

head) to the main battery pin 2 and 3 (counted from left ) as shown on figure.

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To Main battery

To PC

Com Port

-2. Set and press the thimble to touch the main battery pad Pin 2 & 3 (counted from left to right),

be noticed not to touch (short circuited) each other.

-3.Check Voltage on DS2760K program

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Voltage > 2.5 V

Voltage should Exceed 2.5 V

-4. Current measurement .

Measured value should be within the range:-3.125 ~ +3.125 V.

1.Current mesurement

It should have the value within

2. If value incorrect, need to Click “Calibrate Offset

+ 3.125~ -3.125 mAh

“ button first for double confirmation.

The value will be calibrated automatically. (it may

takes about 15~ 20 seconds)

5- CC and DC status Check

Both Pin should be in LOW , otherwise it is judged as defective.

Following table is the criteria for Voltage and current status:

ITEM

Description

Measurement status

Battery VOLTAGE

Voltage should be 2.5 V Above. If the voltage is under 2.5, it

means that the battery is over discharged and defective.

Current should be between –3.125 ~ + 3.125 mAH

Battery Current

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CC & DC Pins status

Both should be on LOW. If on HIGH, means the battery is

defective.

Note: * If the current value is incorrect, Please click “Calibrate offset” to calibrate the

value (it takes about 15 seconds) and check again.

Criteria for EEPROM (Block 1) Status:

ITEM

Description

Address 31h

Measurement status

Address 34h

If the register address is incorrect, it means that the EEPROM is defective.

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B. Battery Performance on unit with Run Down Program

B1. Requirement:

-PC with Windows 2000.

-USB cable

-ActiveSync 3.7

-Run Down Test Program from HTC

-Criteria

B2. Procedure:

-Establish The connection between your PC and PDA phone.

-Copy Run Down software to your PDA phone (My Document)

-It is required to turn off Bluetooth setting manually before executing the Run down.

-Execute Run Down and choose 1 hr , the program will stop automatically after one hour.

-After one hour, find the Power cap.txt file on FILE Explorer >My device> Power cap to check

battery capacity after running one hour.

Notes: The result on Power cap will be re-write to new one once you execute the Run down again.

-Criteria : The battery capacity should be above 50 % after running Run down.

Criteria on running Run Down Test Program

Capacity ≧ 50 %

Battery capacity after Run down one hour

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9.3 Current consumption measurement

1. Equipment requirement

A. Power Supply (set at 4 V /1A).

B. Micro-Current Meter

(support 0.5mA ~ 1A st least).

2. Fixture requirement

C. Current series jig.( with black and red cable)

D. Cable

E. Battery with extension cable

3. Connect cable (D) to positive polarity of power

supply (A) and current meter (B)

4. Connect cable of fixture( C ) to negative polarity

of power supply (A) and current meter (B)

Note : black cable to power supply (A) and

red cable to current meter (B)

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5. Ready for testing

(Don’t turn on power at this moment)

6. Install battery fixture (E) to unit

7. Turn on power supply ( 4V)

8. Turn on current meter ( 2A)

9. Press Power button to turn on the unit

10. In “main page”, Check phone status, Click

“Turn on flight mode”

11. Make sure all the RF function is closed

already

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12. Press and hold power button until turn off back

light, the current will be showing on current

meter, this status is so called “ idle mode” ,

The criteria is as follows

<= 86.5 mA

Unit is turn on and no back light

13. After idle current checked, press power button

then release soon, the screen will be off, this

status is so called “ sleep mode”

The criteria is as follows

<= 3.75 mA

Unit is turn off and no display

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10.LCM Inspection Criteria (New part only)

Inspection Defects

Single dots

Acceptance Level

Red+Green+Blue ≦ 5

Total number of Red, Green and Blue

dots should be less or equal to 5.

Green ≦ 2

Bright dots

Total number of Green dots should be

less or equal to 2.

S ≧ 5 mm

Distance between any two bright

dots should be greater than or equal to

5mm.

N ≦ 2

2 adjacent dots

Total number of 2 adjacent

bright dots should be less or

equal to 2.

3 or more adjacent

dots.

N = 0

None of 3 or more adjacent

dots is allowed.

N ≦ 5

Single

Total number of Dark dots should be

less or equal to 5.

Dark dots

S ≧ 5 mm

Distance between any two

dark dots should be greater than

or equal to 5mm.

N ≦ 2

2 adjacent dot

Total number of 2 adjacent dark dots

should be less or equal to 2.

Dark or Bright lines

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Total Number ≦ 8

S≧5 mm

All allowable defect dots

Scratch

0.03 < W ≦ 0.1 (mm)

0.3 < L ≦ 3 (mm)

N ≦ 6

Foreign

scratch, Object

or lints (Power

Off status)

0.03 < W ≦ 0.1(mm)

0.3 < L ≦ 3 (mm)

N ≦ 5

Lint ( linear foreign objects)

Spots

0.1 < D ≦ 0.25 (mm)

N ≦ 5

0.15 < D ≦ 0.4 (mm)

N ≦ 3

Fish eye on film

Breakage on film surface

Not acceptable

Total acceptable defect quantity ≦ 10

NOTES:

S = Distance between each dot; W=Width ; L=Length ; N= Number(quantity);

D=Diameter

Inspection done at least 30cm away from inspector’s eyes at a ±45 degrees of viewing angle for a duration

of 5 seconds with an Ambient illumination of 500-1000 Lux (Incandescent lamp)

1. Bright dot: A pixel that is always lit no matter display changes. It could be red, green or blue

normally.

2. Dark dot: A pixel that is always off (no emitting light) no matter display changes.

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11.RF

11.1RF TEST REQUIREMENT.

For RF antenna test, you need to set up your mobile tester , Antenna coupler and Shielding box to

meet HTC specification and requirement.

11.2 Hardware Requirement:

1. Mobile Tester.

2. Plane Antenna

3. Test Jig.

4. Shielding Box

5. RF golden sample

6. RF cable

11.3 RF test Picture (refer attached picture)

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11.3 RF Antenna Spec.

Revision 1.0

11/04/2003

RF Antenna Test Spec

PDA Phone2

Tx level

TCH

1^stDownload cell power

Note

Item

Test Name

Camp @DCS Band

BS Originate call

512

-75

BCH=600

GSM 900 RECEIVER TEST

Fast Bit Error Rate

975

-104

124

GSM 900 Transmitter TEST

TX Phase RMS Error

TX Phase Peak Error

TX Frequency Error

TX Phase RMS Error

975

-104

10 TX Phase Peak Error

11 TX Frequency Error

12 TX Phase RMS Error

13 TX Phase Peak Error

14 TX Frequency Error

15 Check TX Power

124

975

16 Check TX Power

17 Check TX Power

124

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DCS 1800 Receiver Test

Fast Bit Error Rate

512

698

885

-104

DCS 1800 Transmitter Test

TX Phase RMS Error

TX Phase Peak Error

TX Frequency Error

TX Phase RMS Error

TX Phase Peak Error

TX Frequency Error

TX Phase RMS Error

TX Phase Peak Error

TX Frequency Error

Check TX Power

512

698

885

512

698

885

-104

Check TX Power

PCS 1900 Receiver Test

512

662

810

-104

Fast Bit Error Rate

PCS 1900 Transmitter Test

TX Phase RMS Error

TX Phase Peak Error

TX Frequency Error

TX Phase RMS Error

512

662

-104

TX Phase Peak Error

TX Frequency Error

662

-104

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TX Phase RMS Error

TX Phase Peak Error

TX Frequency Error

Check TX Power

810

512

662

810

-104

Check TX Power

12.OS Upgrade and GSM code Upgrade.

12.1 RUU (Rom Upgrade Utility)

OS upgrade is performed via RUU download from customer web.

12.2 RSU (Radio Stack Upgrade)

GSM Upgrade is performed via RSU download from customer web.

For OS Upgrade and GSM upgrade , it is different if compare to PDA phone 1 model .

The Upgrade method is different compare to previous model due to security issue . Service

center is required to make the first master unit via RUU (Rom Upgrade Utility) and RSU (Radio

Stack Upgrade) method .RUU & RSU upgrade package could be download from HTC FTP or

customer web with some easy step . Make sure your master unit is fully charged before starting

to download.

Based on this mechanism, service center is recommended to prepare some 64 MB SD card

in advance for SD download purpose.

Attached step will lead you how to build your master unit via :

1. RUU mechanism.

2. New sample unit

Also the procedure to create your own SD card for reflash purpose,then for each repair unit, you

only need to do reflash via SD card. You could decide how many SD card you need for this

purpose depend on your need.

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1.Execute RUU

2.Following display will show on screen:

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3.Type Next

4.Follow the instruction on PC and make sure Active Sync connection is established before go to

5.Following will show on display:

6.Select UPGRADE and wait until process completed.

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7.Once completed, Display will show as below, follow the instruction on PC .

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8.DONE.

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12.3. Following is the complete procedure for SD reflash.

Revision 1.0

11/04/2003

OS, Radio & Ext. Rom Firmware

Upgrade Procedure

PDA Phone2

System Requirement:

-Windows 2000

-USB Cable or Cradle

-MTTY.exe

-Master Unit with most update Rom Code

-64 MB SD/MMC card.

Caution: The unit must have at least 70% of battery capacity before starting the re-flash process. Charge

the battery in advance if necessary.

Note : For the master unit, you could prepare it on these following ways:

- Take one from Swap unit with most update Rom Code.

- Build one first by connecting to HTC FTP or customer web for OS Upgrade/ Download via

RUU/RSU.

A. Upload most update code from master unit to SD /MMC card.

(You Only need to do this ONCE when New Update is received)

Requirement: (1) Mtty.exe tool ver.1.10 or above (2) USB cable or USB cradle (3) Window2000 or above (4) Master

unit with most update OS ROM Image

1. Execute MTTY.exe and set into USB Port

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2. Uncheck USB and COM1 in Connection Settings in ActiveSync if you have installed the

ActiveSync in your PC and make sure the USB port is available.

3. Set the Unit into Bootloader Mode (While Press & Hold Power, Action, and Reset the units),

wait for Serial on display. Message on PDA Screen:

Serial

V1.02

4.Connect the unit to the PC with USB cable or USB cradle, unit display will change to USB

5. Insert 64 MB SD or MMC card into SD slot of PDA Phone

6. On the PC side, Select OK and press ENTER.

7. Following display will appear:

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8. The prompt “USB>” will appear , then to UPLOAD PDA Image , Type:

USB>d2s 80000000

(means to upload PDA image code to SD card by typing d2s command, note there is a blank space between

d2s and the address), then Press ENTER

The following display will be shown on PC display …..

The process begins and wait for 5 to 6 minutes until it shows Done.

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CAUTION! DO NOT REMOVE THE USB CABLE FROM THE PC OR PDA, FAIL TO

DO SO MAY CAUSE DEVICE UNIT FAIL TO BOOT.

Once done, above display will be shown on PC display, while on PDA phone , a message of: 100%

Checksum is OK .

9. Next, continue to upload Radio part by typing:

USB>d2s 60000000 300000 sd a

(Please notice the blank space between d2s and address, sd and a .)

Then press ENTER, following display will be shown:

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Again, on PDA phone will show message :

100% Checksum is OK .

10. Continue with M-SYSTEM part.

USB>d2s 70010000 1070000 sd a

Then press ENTER

PDA Phone display will show:

100% Checksum is OK .

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When it is Done, PC display will show:

11. Take out the SD card from PDA phone and mark it according to the Language you build

for.

12.4 Procedure to Upgrade code/Re-Flash Unit.

Use Pre-loaded SD card to Re-flash Unit.

1. Insert Pre-loaded SD card to the unit . Please pay attention not to format the SD card.

2. Reset the unit and enter the boot loader mode , by pressing Power + Action key

simultaneously and Reset the unit. Display will show….

SD Download

----------------

Sections=3

Press Power

To Flash……..

3. Follow the instruction on PDA phone by pressing Power to start flash.

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4. Once it is Done, display will show

SD Download

-----------------

SD download

-----------------

Sections=2

Sections=1

Download

Completed

Radio updating

Checksum OK!

100%

5. Take out the SD card and RESET the device (unit).

Now the upgrade procedure is Done.

Note : Due to security issue, it is not allowed to re-flash different customer ID .

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13. Classification of Non-Conformity

Non Conformity Types

Customer, Retailer Misjudgment

１．Power

Ａ．Main unit does not respond to Power Button

Ｂ．Main unit does not respond to Battery Switch

２．Operational

３．Display

Ａ．Touch Panel does not respond to screen tap

Ｂ．Buttons do not respond

Ａ．Unusual vertical/horizontal lines or partial display

Ｂ．Back Light does not turn ON/OFF

４．SD Slot

Ａ．SD Card cannot be used

5．Communication

Ａ．PC Connection (USB/Serial) not possible

Ｂ．Wireless Connection (GSM/WAP/Pocket IE) not possible

Ｃ．IrDA Connection not possible

6．Memory

7．Battery

Ａ．Data retention related problem

Ａ．Battery Pack does not Start

Ｂ．Battery Discharges Quickly even after fully charged

Ｃ．Battery Pack Does not Recharge

8．Sound

Ａ．No sound from Speaker or Distorted sound

Ａ．No recorded sound or distorted sound

9．Recording

１0．Others

Ａ．Housing Cosmetic damage

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14. Troubleshooting & Repair

Before repairing , please try to duplicate if the symptom exist or Customer

mishandling .

１－Ａ．Main Unit Does Not Respond to Power Button

１－Ｂ．Main Unit Does Not Respond to Battery Switch

(1) Make sure the Battery is installed properly to activate the battery pack.

(2) Connect the AC Adapter, maybe the battery pack is exhaust.

(3) Check the Battery lock is close properly.

(4) Try with another battery pack.

(5) Replace battery pack if necessary.

(6) Try to enter boot loader mode, Perform Re-flash OS if successfully.

(7) CMOS Camera is not assembled properly.

(8) Check all connections including LCD FPC to Main Board. Try with another Main Board.

(9) Fuse blown .

(10) Customer abuse caused the power button fallen off

(11) Both item 9 & 10 , MB replacement is necessary unless you are authorized to do board level repair.

(12) Once the defective part has been identified, verify it again with the defective part whether the

symptom could be duplicated.

2－Ａ．Touch Panel Does Not Respond to Screen Tap

(1) Dismantle the unit, check the perimeter of Display between Front Bezel and Touch Panel

surface for unusual foreign objects. Clean it, reassemble the unit and check the panel’s

function again.

(2) Check the connection of LCM FPC whether is properly connected.

(3) Try with another LCM.

(4) Try with another Main Board.

(5) Replace LCM if necessary

(6) Replace Main Board if necessary.

(7) Once the defective part has been identified, verify it again with the defective part whether the

symptom could be duplicated.

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2－B．Buttons Do Not Respond

(1) Dismantle the unit, check the status of switches on the Main Board and the plastic parts of

button of the Button not responding.

(2) Try with another Main Board or Front Bezel.

(3) Replace Main Board or Front Bezel if necessary.

(4) Once the defective part has been identified, verify it again with the defective part whether

the symptom could be duplicated.

(5 ) Hard Reset The unit.

3－A．Unusual Vertical / Horizontal lines or partial display

(1) Check the connection of LCM FPC whether is properly connected.

(2) Try with another LCM.

(3) Try with another Main Board.

(4) Replace LCM if necessary

(5) Replace Main Board if necessary.

(6) Once the defective part has been identified, verify it again with the defective part whether the

symptom could be duplicated.

3－B．Back Light Does Not Turn ON/OFF

(1) Check the connection of FPC whether is properly connected.

(2) Try with another LCM.

(3) Try with another Main Board.

(4) Replace LCM if necessary

(5) Replace Main Board if necessary.

(6) Once the defective part has been identified, verify it again with the defective part whether the

symptom could be duplicated.

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4－A．SD Card cannot be used

(1) Check whether SD or MMC Card is fully inserted to the slot until you hear a click.

(2) Try with another SD / MMC Card and Check whether it is Write Protected.

(3) Try with another Main Board.

(4) Replace Main Board if necessary.

(5) Once the defective part has been identified, verify it again with the defective part whether the

symptom could be duplicated.

5－A．PC Connection (USB / Serial) not possible

(1) Check whether “Connection Settings” in the MS ActiveSync is properly set.

(2) Check whether it connects with other cables or cradle, customer’s cable might be damaged.

(3) Check the external appearance of the connector on the unit whether it is physically damaged.

(4) Replace Main Board if necessary.

(5) Once the defective part has been identified, verify it again with the defective part whether the

symptom could be duplicated.

5－B．Wireless Connection (GSM / WAP / GPRS) not possible

(1) Make sure the user has been contacting the Carrier for SIM Card validation and activation.

(2) Make sure the Wireless Connection Settings has been properly set.

(3) Make sure the SIM Card is properly inserted to the SIM compartment. Make a life call or test

it with the RF Test Station (Antenna Test).

(4) Dismantle the Main Unit and check whether the Antenna is properly installed.

(5) Try with another Antenna.

(6) Try with another Main Board if necessary.

(7) Once the defective part has been identified, verify it again with the defective part whether the

symptom could be duplicated.

5－C．IrDA Connection not possible

(1) Make sure the IrDA port settings on the Notebook or PC are properly set.

(2) Make sure the IrDA function is properly activated on the Pocket PC and on the other device.

(3) Make sure there’s no obstruction between the two devices in connection and within the distance.

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(4) Check the IrDA window whether it is broken or cracked. Replace Front Bezel if necessary.

(5) Replace Main Board if necessary.

(6) Once the defective part has been identified, verify it again with the defective part whether the

symptom could be duplicated.

6－A．Data Retention related problem

(1) Back up battery is rechargeable, to retention purpose when main battery power is used up or when

changing the main battery, Make sure to charge the unit if not use for a while.

(2) Data introduced by User might be lost when Battery has drained completely.

(3) Ask user to charge the Main Unit when latest warning message pops up.

(4) Ask users to back up their data to the PC or SD card when expect stop using the unit for long

period of time, for example, more than one week.

(5) Charge the Main Unit and check if data looses even the Battery pack is charged or at least

The unit still can be powered on without AC Adapter.

(6) Check whether AC Adapter is functioning properly.

(7) Check whether the condition of Battery Charging status is correct.

(8) Check the appearance of Battery Pack.

(9) Replace Battery Pack if necessary

(10)Replace Main Board if necessary.

(11)Once the defective part has been identified, verify it again with the defective part whether the

symptom could be duplicated.

7－A．Battery Pack does not start

(1) Make sure the Battery lock is closed properly. Data introduced by User might be lost when Battery has

drained completely.

(2) Connect to the AC Adapter and see if it takes charge. Also check AC Adapter condition.

(3) Ask users to back up their data to the PC or SD card when expect stop using the unit for long

period of time, for example, more than one week.

(4) Charge the Main Unit and check if data looses even the Battery pack is charged or at least

The unit still can be powered on without AC Adapter.

(5) Check whether AC Adapter is functioning properly.

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(6) Check whether the condition of Battery Charging status is correct.

(7) Dismantle the unit and check the appearance of Battery Pack.

(8) Try with another Battery Pack or Replace Battery Pack if necessary

(9) Try with another Main Board or Replace Main Board if necessary.

(10)Once the defective part has been identified, verify it again with the defective part whether the

symptom could be duplicated.

7－B．Battery discharges quickly even after fully charged

(1) Make sure the Battery Pack takes fully charge with AC Adapter.

(2) Check whether the condition of Battery Charging status is correct.

(3) Dismantle the unit and check the appearance of Battery Pack.

(4) Try with another Battery Pack or Replace Battery Pack if necessary

(5) Try with another Main Board or Replace Main Board if necessary.

(6) Once the defective part has been identified, verify it again with the defective part whether the

symptom could be duplicated.

7－C．Battery Pack does not recharge

(1) Make sure the Battery Pack takes fully charge with AC Adapter.

(2) Check whether the condition of Battery Charging status is correct. Charge should be done

in no more than 3 hours.

(3) Dismantle the unit and check the appearance of Battery Pack.

(4) Try with another Battery Pack or Replace Battery Pack if necessary

(5) Try with another Main Board or Replace Main Board if necessary.

(6) Once the defective part has been identified, verify it again with the defective part whether the

symptom could be duplicated.

8－A．No Sound from Speaker or Distorted sound

(1) Check “Sound & Notifications” Settings in the unit for Sound Enabling.

(2) Make sure it’s not MUTED.

(3) Dismantle and Check whether the Speaker is properly installed (Orientation)

(4) Make sure the connection point between MB and Speaker is free from contamination or dust.

(5) Replace Speaker if necessary.

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(6) Replace Main Board if necessary.

(7) Once the defective part has been identified, verify it again with the defective part whether the

symptom could be duplicated.

(8) Replace Camera if camera function was defect at the same time.

9－A．No Recorded Sound or Distorted sound

(1) Check “Sound & Notifications” Settings in the unit for Sound Enabling.

(2) Make sure it’s not MUTED.

(3) Dismantle and Check whether the Microphone is properly installed (check or missing rubber)

(4) Replace Microphone if necessary.

(5) Replace Main Board if necessary.

(6) Once the defective part has been identified, verify it again with the defective part whether the

symptom could be duplicated.

(7) Replace Camera if camera function was defect at the same time.

10－A．Housing Cosmetic damage

(1) Unless it is for Refurbishment, all housing replacement due to cosmetic damage shall be

subject to be charged.

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15. Exploded Diagrams & Spare part list

15.1 Exploded diagram

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15.2 Spare part list

Item

Description

HTC P/N

Using Q'ty

Speaker,

36H00177-00

36H00158-00

35H00020-01

99HXXXX-XX

54H00063-00

60H00011-00

74H00170-01

74H00171-03

74H00187-00

36H00132-00

36H00180-00

72H00338-00

72H00339-00

72H00401-00

74H00202-00

74H00218-00

74H00219-00

76H00398-00

72H00411-00

76H00453-00

77H00083-00

71H00651-00

76H00469-00

76H00473-00

72H00412-00

GSM ANTENNA

RECHARGEABLE BATTERY,LI-ION polymer,3.7V,1200m

FRU, Main Board, Phone, (Different Country has different P/N)

CMOS Camera Module

LCM, ACX502AKN,SONY

BEZEL, PRE-ASSY ,HIMALAYAS

HOUSING, PRE-ASSY, HIMALAYAS

STYLUS, HIMALAYAS

MICROPHONE ASSY,MD6022ARC-9,W/RUBBER BOOT,EMKA

Vibrator,Cylinder type,A4A-05-WTB-3,C.I.Kasei,

SCREW,PH,FLAT,M1.4X2.5,NYLOK,L1.5

SCREW,TOREX, M1.6x8,NYLOK,L4.5

SCREW,PH,FLAT,1.4X4,PT,BLACK

JOYPAD,PRE-ASSY,HIMALAYAS

COVER,ANTENNA,PRE-ASSY,HIMALAYAS

COVER,BATTERY,PRE-ASSY,HIMALAYAS

RUBBER-COVER,ANTENNA-CONN,HIMALAYAS

CONDUCTIVE-FABRIC,PCB,HIMALAYAS

PORON,STYLUS,HIMALAYAS

SECURITY LABEL,HIMALAYAS (WARRANTY SEAL)

DUMMY, SD, CARD, HIMALAYAS

INSULATOR,TAPE,PCB,HIMALAYAS

PORON , PCB ,

ALUMINUM-FOIL,CAMERA,HIMALAYAS

,stick on MB

Besides of shown on exploded diagram, there are some more parts as following:

72H00410-00

76H00471-00

Conductive fabric, use on camera

Insulation-tape, use on camera

For More complete Spare Part List, Please visit HTC FTP or List Provided by HTC Logistic team, or

contact with our Service Program Management.

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15.3 Spare Part List with Picture

1.Cover, Battery,

74H00219-00

2.GSM, Antenna,

36H00158-00

3.COVER, ANTENNA,

74H00218-00

4.Main Battery, 35H00020-015.Camera module,

54H00063-00

6. CONNECTOR, ADAPT,

75H00298-00

7. HOUSING, 74H00171-03

8.Main Board, 99HY2XXX-00 9.FRU Unit,, 99HY2XXX-00

FRU,MB,ENG,GSM/GPRS,

PDA PHONE.

FRU,ENG,GSM/GPRS,

PDA PHONE,

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10.Regulatory label

(Depend on model)

11. DUMMY, SD,CARD,

71H00651-00

12. STYLUS, 74H00187-00

13. LCM, 60H00011-00

14. MIC, 36H00132-00

15.JoyPad 74H00203-00

16.SCREW, TORX,M1.6x8 17. Screw , 72H00338-00

18.SCREW, PH,FLAT,1.4X4

72H00339-00

72H00401-00

21.Back up battery,

35H00016-00

19. Speaker, 36H00177-00 20.Vibrator, 36H00180-00

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22. Connector Docking,34P 23. CONNECTOR-M,B-B,

24.SIM Connector,

22 PIN

75H00313-00

75H00319-00

75H00098-00

25.CONDUCTIVE-FABRIC

26.ALUMINUM-FOIL,CAMERA

27.INSULATOR, TAPE, PCB,

72H00411-00

72H00412-00

76H00469-00

28.

PORON,

PCB

, 29. AC ADAPTER, 79H00028-0X 30.RUBBER-COVER,

(depends on country) ANTENNA, 76H00398-00

76H00473-00

31. MYLAR,VOLUME button, 32. Warning Label of SIM Conn 33.SECURITY-LABEL

(Warranty seal)

76H00483-00

77H00119-00

77H00083-00

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35.

36.

34. Earphone

36H00169-00

16. Appendix

A. Customer, Retailer Misjudgment

Before attempt repairing the unit, make sure the type of reported failure could be clearly reproduced;

otherwise, check with the customer or distributor once again to identify the problem correctly.

The following are failure symptoms that are typical by misjudgment

No.

Item

Possibility

No Power even the

power button is pressed

Main Battery low power exhausted.

While Back Light is turned OFF, the surrounding lighting will be

reflected on the panel and in a dim location, it looks like the unit is

turned OFF.

According to the Power Management settings, the units will be

switched OFF automatically.

Battery discharges

quickly

The battery life depends on the devices being used in SD Card

Slot, and frequency of use of the Back light. These functions

consume a lot of energy.

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Operating with front light ON, or using high energy consumption

devices such as SD Memory Card will drain out the battery pack

faster.

Battery cannot be

charged

Using AC adapter that is NOT supplied with the unit.

Charging the battery while operating the unit with heavy

loadings could cause the temperature inside the unit to build up

which could cause the unit stop charging. At this moment, the

LED indicator will flash Yellow to notify user that the charging has

been stopped. Or the temperature is extremely low will also stop

charging.

Since the extreme high or low temperature will cause the battery

to discharge quickly, it has been designed to cut battery charge

below 0℃ and above 35~40℃ to protect the battery pack.

If the unit could pass the test with Loop back Interface card, the

possibility of unit malfunction becomes low. Then the following

Cannot make

communications via

mobile phones through items could be the reason of problem such as location, timing,

exclusive cable.

signal strength, service provider’s mixed up, or problem with the

mobile itself. Or could be incompatibility issue.

Cards which are not being pre-formatted.

Cannot use SD/CF

Memory Card

SD card has been switched to Write Protect mode.

Card not inserted completely, or bad contact between connector

contacts.

Black or White dot on

the screen.

For LCD panel’s normal behavior, it is hard to find a panel

without any bad pixel. Once the numbers of dots and the distance

between them are within the specifications, it is allowed.

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Touch Screen or

Could be wrong operation.

Program Buttons are

not reacting.

Screen not properly aligned with the stylus calibration.

Front Light dim, cannot

turn ON, or shuts OFF

automatically.

Check the Front Light settings in Power Management settings

Cannot playback music, When Battery low, the music playback becomes difficult and the

No sound or volume is

low.

volume could become lower.

Cannot execute

installed application

programs

Could be an incompatible software

Operation is slow in

response

Could be insufficient memory. Check amount of system memory.

Hang up

Software being used sometimes is not fully compatible with the

system.

Execute many application programs simultaneously

Software that requires big amount of memory spaces or the

system memory is low or the files being used is fragmented.

Software that requires big amount of memory spaces or the

system memory is low or the files being used is fragmented.

System Memory is

enough, but is shows

insufficient.

*Note: Nevertheless, the above symptoms could be solved by a warm boot or cold boot, make sure the

warm/cold boot has been executed and try to reproduce the symptom reported.

How to perform Warm Boot and Cold Boot :

Warm Boot : Reset the unit by pressing reset button.

Cold Boot : Press Power button and Reset the unit simultaneously.

More detail for troubleshooting and repair guide will be shown on training or release via

FTP.

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B. Repair Troubleshooting Guide FLOW.

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