HP EliteBook 2760p Tablet PC
Maintenance and Service Guide
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Safety warning notice
WARNING! To reduce the possibility of heat-related injuries or of overheating the computer, do not
place the computer directly on your lap or obstruct the computer air vents. Use the computer only on a
hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft
surface, such as pillows or rugs or clothing, to block airflow. Also, do not allow the AC adapter to
contact the skin or a soft surface, such as pillows or rugs or clothing, during operation. The computer
and the AC adapter comply with the user-accessible surface temperature limits defined by the
International Standard for Safety of Information Technology Equipment (IEC 60950).
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Table of contents
1 Product description ........................................................................................................... 1
2 External component identification ..................................................................................... 6
3 Illustrated parts catalog .................................................................................................. 18
4 Removal and replacement procedures ............................................................................ 35
Electrostatic discharge damage .................................................................. 37
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5 Computer Setup .............................................................................................................. 85
6 Specifications ................................................................................................................. 94
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7 Backup and recovery ...................................................................................................... 97
8 Power cord set requirements ........................................................................................ 102
9 Recycling ...................................................................................................................... 104
Index ............................................................................................................................... 110
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1 Product description
Category
Description
Product name
Processors
HP EliteBook 2760p Tablet PC
Intel® 2nd Generation Core™ i7 processors (soldered to system board)
i7-2620M, 2.7-GHz (turbo up to 3.4-GHz) Dual-Core processor, 4 MB L3 cache, 35W
Intel 2nd Generation Core i5 processors (soldered to system board)
i5-2410M, 2.3-GHz (turbo up to 2.9-GHz) Dual-Core processor, 3 MB L3 cache, 35W (select
models only)
i5-2520M, 2.5-GHz (turbo up to 3.2-GHz) Dual-Core processor, 3 MB L3 cache, 35W
i5-2540M, 2.6-GHz (turbo up to 3.3-GHz) Dual-Core processor, 3-MB L3 cache
Mobile Intel QM67 Express Chipset
Chipset
Intel HD Graphics 3000
Graphics
Integrated with shared video memory
Supports dual-display ports through the dock
Panel
30.7-cm (12.1-in) Illumi-Lite WXGA UWVA (1280x800) with digitizer pen and/or multi-
touch
30.7-cm (12.1-in) Illumi-Lite WXGA UWVA outdoor view (1280x800) with digitizer pen
and/or multi-touch
Chemically-strengthened glass top cover
Two customer-accessible/upgradeable memory module slots
Memory
Supports dual-channel memory
Supports up to 16 GB of PC3 10600, 1333 MHz, DDR3 system RAM (running at 1066 MHz)
Supports the following configurations:
16384 MB total system memory (8192 MB x 2)
12288 MB total system memory (8192 MB + 4096 MB)
8192 MB total system memory (4096 MB x 2)
8192 MB total system memory (8192 MB x 1)
6144 MB total system memory (4096 MB + 2048 MB)
4096 MB total system memory (2048 MB × 2)
4096 MB total system memory (4096 MB × 1)
3072 MB total system memory (2048 MB + 1024 MB)
2048 MB total system memory (2048 MB × 1)
●
●
●
●
●
●
●
●
●
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Category
Description
Hard drives
Supports 7-mm (2.5 in) hard drives
Customer-accessible
Supports the following SATA drives:
500 GB, 7200 rpm hard drive
320 GB, 7200 rpm hard drive
320 GB SED, 7200 rpm hard drive
250 GB, 7200 rpm hard drive
●
●
●
●
Supports the following solid-state drives:
256 GB
160 GB
128 GB
●
●
●
Integrated dual-array microphone
Audio/Visual
High-definition (HD) audio with SRS premium sound
Stereo speakers (2)
720p webcam
56K V.92 MDC data/fax modem
Modem
Ethernet
Modem cable not included
Supports “no modem” option
Intel 82579LM Gigabit Network Connection 10/100/1000 network interface card (NIC)
with iAMT
S3/S4/S5 wake on LAN
NIC power-down technology
Ethernet cable not included
Wireless
Integrated wireless local area network (WLAN) options by way of the
following wireless modules:
Supports the following WLAN formats:
Broadcom 4313GN 802.11b/g/n 1x1 WiFi Adapter
Broadcom 43224 AGN 802.11a/b/g/n 2x2 WiFi Adapter
Intel Centrino® Advanced-N 6205 802.11a/b/g/n
●
●
●
Supports “no WLAN” option
Two WLAN antennas built into display assembly
Integrated WWAN options by way of wireless module:
Two WWAN antennas (world-wide 5-band) built into display assembly
Supports "no WWAN" option
2
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Category
Description
Subscriber identity module (SIM) security (customer-accessible in battery bay)
Qualcom 3000 HSPA/CDMA with GPS support (select models only), (not available in China)
Ericsson 5521 HSPA+ (Sonic)
Integrated wireless personal area network (WPAN) options by way of 2.1
Bluetooth® module:
Supports “no WPAN” option
Broadcom Bluetooth
External media card
ExpressCard 34 mm
Digital Media Reader Slot, supporting the following optional formats:
Secure Digital (SD) Memory Card
MultiMediaCard (MMC)
●
●
Audio-in/audio out (stereo headphone/microphone combination)
Ports
RJ-11 (modem)
RJ-45 (Ethernet, includes link and activity lights)
USB 2.0 (3), one powered/charging
VGA (Dsub 15-pin)
1394a
Multipin AC power
Docking connector
SD slot
Travel battery connector
For HP 2740p Ultra-Slim Expansion Base
Docking
Full-size keyboard
Keyboard
Dual point
Spill-resistant design, DuraKey coating
TouchPad supports:
2-way scroll
●
●
●
Taps enabled as default
2-Finger Scrolling, 2-Finger Zoom (Pinch) gestures enabled by default
Digital eraser pen with tether
AC adapter with localized cable plug support (3-wire plug with ground pin):
Power requirements
65W Smart AC adapter RC V 3W
65W Smart AC adapter RC V EM 3W
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Category
Description
65W travel AC adapter
Support for the following batteries:
6-cell, 2.0 Ah (44 Whr) Li-ion battery with fuel gauge LEDs
6-cell, 2.0 Ah (39 Whr) Li-ion Long Life battery (select models only)
Supports optional HP2700 Ultra-Slim Battery
HP Fast Charge Technology
Integrated fingerprint reader
Security
Integrated smart card reader (active) Alcor AU9540
Supports security lock
Trusted platform module (TPM) V.1.2
Preboot authentication (password, smart card)
HP ProtectTools
HP Power Assistant
Operating system
Preinstalled:
Windows 7 Professional 64 (U.S., Canada, and Japan only)
Windows 7 Professional 32 (U.S., Canada, and Japan only)
Windows 7 Home Premium 64 (U.S., Canada, and Japan only)
Windows 7 Home Premium 32 (U.S., Canada, and Japan only)
FreeDOS
Preinstalled with Microsoft® Office:
Windows 7 Professional 32 or 64 with Microsoft® Office 2010 Personal (Japan only)
Windows 7 Professional 32 or 64 with Microsoft Office 2010 Professional (Japan only)
Windows 7 Professional 32 or 64 with Microsoft Office 2010 Home and Business (Japan
only)
Windows 7 Professional 32 or 64 with Microsoft Office 2010 Starter (excludes Japan)
Windows 7 Home Premium 32 or 64 with Microsoft Office 2010 Personal (Japan only)
Windows 7 Home Premium 32 or 64 with Microsoft Office 2010 Professional (Japan only)
Windows 7 Home Premium 32 or 64 with Microsoft Office 2010 Home and Business (Japan
only)
Windows 7 Home Premium 32 or 64 with Microsoft Office 2010 Starter (excludes Japan)
Restore Media:
Windows 7 Professional 32 or 64
Windows 7 Home Premium 32 or 64
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Category
Description
DRDVD Windows 7
Web-only support:
Windows XP Professional 32
Windows XP Tablet Edition
Windows Vista Business 32 or 64
Windows Vista Enterprise 32 or 64
Windows 7 Enterprise 32 or 64
Windows 7 Ultimate 32 or 64
Certified:
Microsoft WHQL
Novell
SuSE Linux
Serviceability
End-user replaceable parts:
AC adapter
Battery
Hard drive
Memory module
WLAN module
WWAN module
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2 External component identification
Top
TouchPad
Component
(1)
Description
Pointing stick
Moves the pointer and selects or activates items on the
screen.
Left pointing stick button
TouchPad
Functions like the left button on an external mouse.
(2)
(3)
Moves the pointer and selects or activates items on the
screen.
Left TouchPad button
Functions like the left button on an external mouse.
Functions like the right button on an external mouse.
Functions like the right button on an external mouse.
(4)
(5)
(6)
Right pointing stick button
Right TouchPad button
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Lights
Component
Description
Caps lock light
TouchPad light
On: Caps lock is on.
(1)
(2)
Off: TouchPad is on.
●
●
Amber: TouchPad is off.
Mute light
White: Computer sound is on.
Amber: Computer sound is off.
●
●
(3)
Volume down light
Volume up light
Num lock light
White: The computer volume is being decreased.
White: The computer volume is being increased.
(4)
(5)
(6)
On: Num lock is on and the embedded numeric keypad is
enabled.
Drive light
White: The hard drive or optical drive is being accessed.
●
●
(7)
Amber: HP 3D DriveGuard has temporarily parked the
hard drive.
Top
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Component
(8)
Description
Battery light
White: A battery is close to full charge capacity.
●
●
Amber: A battery that is the only available power source
has reached a low battery level. When the battery
reaches a critical battery level, the battery light begins
blinking rapidly.
Off: If the computer is plugged into an external power
source, the light turns off when all batteries in the
computer are fully charged. If the computer is not
plugged into an external power source, the light stays off
until the battery reaches a low battery level.
●
Power light
On: The computer is on.
●
●
●
(9)
Blinking: The computer is in the Sleep state.
Off: The computer is off or in Hibernation.
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Keys
Component
(1)
Description
esc key
fn key
Displays system information when pressed in combination
with the fn key.
Executes frequently used system functions when pressed in
combination with a function key, the num lk key, or the esc
key.
(2)
Windows logo key
Displays the Windows Start menu.
(3)
(4)
Windows applications key
Displays a shortcut menu for items beneath the pointer.
Embedded numeric keypad keys
Function keys
Can be used like the keys on an external numeric keypad
when the embedded numeric keypad is turned on.
(5)
(6)
Execute frequently used system functions when pressed in
combination with the fn key.
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Front
Component
Description
Webcam light
On: The webcam is in use.
(1)
(2)
External WWAN antenna button
External WWAN antenna
Power switch
Opens the external wireless wide area network (WWAN)
antenna.
Send and receive wireless signals to communicate with wireless
wide-area networks (WWAN).
(3)
(4)
When the computer is off, slide the switch to the right to turn
on the computer.
●
●
●
●
When the computer is on, slide the switch to the right to shut
down the computer.
When the computer is in the Sleep state, slide the switch to
the right briefly to exit Sleep.
When the computer is in Hibernation, slide the switch to the
right briefly to exit Hibernation.
If the computer has stopped responding and Windows shutdown
procedures are ineffective, slide the switch to the right and hold
for at least 5 seconds to turn off the computer.
To learn more about your power settings, select Start > Control
Panel > System and Security > Power Options.
Speakers (2)
Produce sound.
(5)
(6)
(7)
Display release latch
Bluetooth® compartment
Opens the computer.
Contains an optional Bluetooth device.
Front
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Right
Component
(1)
Description
Fingerprint reader (select models only)
QuickWeb button
Allows a fingerprint logon to Windows instead of a
password logon.
When the computer is off or in Hibernation, press the
button to open HP QuickWeb.
●
●
●
(2)
When the computer is in Microsoft Windows, press the
button to open the default Web browser.
When the computer is in HP QuickWeb, press the
button to open the default Web browser.
NOTE: For more information, refer to “HP QuickWeb” in
this guide and to the HP QuickWeb software Help. If your
computer does not have HP QuickWeb software, the button
does not perform any action or function.
Audio-out (headphone) jack/Audio-in
(microphone) jack
Connects optional powered stereo speakers, headphones,
earbuds, a headset, or television audio. Also connects an
optional headset microphone.
(3)
WARNING! To reduce the risk of personal injury, adjust
the volume before putting on headphones, earbuds, or a
headset. For additional safety information, refer to the
Regulatory, Safety, and Environmental Notices.
NOTE: When a device is connected to the jack, the
computer speakers are disabled.
NOTE: A 4–conductor audio plug headphone with
microphone is needed in order to use the microphone
function.
Smart card reader
USB 2.0 ports (2)
Supports optional smart cards and Java™ Cards.
Connect optional USB devices.
(4)
(5)
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Component
Description
RJ-11 (modem) jack (select models only)
Security cable slot
Connects a modem cable.
(6)
(7)
Attaches an optional security cable to the computer.
NOTE: The security cable is designed to act as a
deterrent, but it may not prevent the computer from being
mishandled or stolen.
Left
Component
(1)
Description
Media Card Reader
Supports the following digital card formats:
MultiMediaCard
●
●
Secure Digital (SD) Card
Pen holder
Vent
Stores the digitizer pen.
(2)
(3)
Enables airflow to cool internal components.
NOTE: The computer fan starts up automatically to cool
internal components and prevent overheating. It is normal for
the internal fan to cycle on and off during routine operation.
ExpressCard slot (select models only)
Wireless light
Supports optional ExpressCards.
(4)
(5)
White: An integrated wireless device, such as a
wireless local area network (WLAN) device, the HP
Mobile Broadband Module, and/or a Bluetooth device,
is on.
●
Amber: All wireless devices are off.
●
Wireless switch
Turns the wireless feature on or off, but does not create a
wireless connection.
(6)
NOTE: A wireless network must be set up in order to
establish a wireless connection.
Left
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Component
(7)
Description
1394 port
Connects an optional IEEE 1394 or 1394a device, such as
a camcorder.
USB charging port
Provides power to a USB device, such as an optional
external MultiBay, if used with a powered USB cable.
(8)
Display
Component
Description
WWAN antennas (2)* (select models only)
Send and receive wireless signals to communicate with wireless
wide-area networks (WWAN).
(1)
(2)
WLAN antennas (2)*
Send and receive wireless signals to communicate with wireless
local area networks (WLAN).
Webcam light
Webcam
On: The webcam is in use.
(3)
(4)
Records video and captures still photographs.
To use the webcam, select Start > All Programs > HP >
HP Webcam.
Keyboard light button
Opens and turns on the keyboard light.
(5)
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Component
Description
Touch screen
Allows you to perform certain actions using your fingers or the
digitizer pen.
(6)
(7)
(8)
Ambient light sensor
Automatically adjusts the display brightness based on the lighting
conditions in your environment.
Internal microphones (2)
Record sound.
*The antennas are not visible from the outside of the computer. For optimal transmission, keep the areas immediately around
the antennas free from obstructions. To see wireless regulatory notices, refer to the section of the Regulatory, Safety, and
Environmental Notices that applies to your country or region. These notices are located in Help and Support.
Display
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Rear
Component
(1)
Description
Jog dial
In slate mode, functions like the enter key and the
up and down arrows on a standard keyboard.
Press inward to enter a command.
Rotate up to scroll up.
●
●
●
Rotate down to scroll down.
esc button
In slate mode, allows you to exit or escape out of
an application.
(2)
(3)
(4)
Rotate button
ctrl+alt+del button*
In slate mode, switches the image between
landscape and portrait orientation.
In slate mode:
While Windows is running, press the button
with the pen to enter the ctrl+alt+del
command.*
●
●
While the Computer Setup utility is running,
press the button with the pen to enter the
reset command. The computer resets and all
unsaved information is lost. The reset function
can be used to restore functionality when the
system has become unresponsive.
Power connector
Connects an AC adapter.
Connects a network cable.
(5)
(6)
RJ-45 (network) jack
External monitor port
Connects an external VGA monitor or projector.
(7)
*To protect your work and the system, the ctrl+alt+delete command cannot be entered using the ctrl, alt, and del keys on the
on-screen keyboard.
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Bottom
Component
Description
Battery bay
SIM slot
Holds the battery.
(1)
(2)
Supports a wireless subscriber identity module (SIM). The
SIM slot is located inside the battery bay.
Vents (3)
Enable airflow to cool internal components.
(3)
NOTE: The computer fan starts up automatically to cool
internal components and prevent overheating. It is normal for
the internal fan to cycle on and off during routine operation.
Hard drive bay
Contains the hard drive, the wireless LAN module slot, the
WWAN module slot, and the memory module slot.
(4)
CAUTION: To prevent an unresponsive system, replace
the wireless module only with a wireless module authorized
for use in the computer by the governmental agency that
regulates wireless devices in your country or region. If you
replace the module and then receive a warning message,
remove the module to restore computer functionality, and
then contact technical support through Help and Support.
Docking connector
Connects an optional docking device.
(5)
(6)
(7)
(8)
(9)
Charge level indicator
Displays the approximate remaining battery charge.
Releases the battery from the battery bay.
Connects an optional accessory battery.
Battery release latch
Accessory battery connector
Accessory battery connector door
Slides open to expose the accessory battery connector.
Bottom
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3 Illustrated parts catalog
Serial number label location
When ordering parts or requesting information, the serial number label, located inside the battery bay,
provides important information that you may need when contacting technical support.
Component
Description
Product name
The product name affixed to the front of your
computer.
(1)
(2)
(3)
Serial number
An alphanumeric identifier that is unique to each
product.
Product part number
The identifier that provides specific information about
the product's hardware components. The part number
helps a service technician to determine what
components and parts are needed.
Warranty
The duration of the warranty period for this computer.
(4)
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Item
Description
Spare part
number
657835-001
(1)
(2)
External antenna
Display assembly (includes 2 WLAN antenna transceivers and cables and 2 WWAN antenna transceivers and
cables)
649753-001
649754-001
30.7 cm (12.1 in) WXGA, LED, AntiGlare touch screen display
30.7 cm (12.1 in) WXGA, LED, AntiGlare touch screen display for use outdoors
Hinge cover assembly (included in the Plastics Kit, spare part number 649764-001)
(3)
(4)
Keyboard with TouchPad and pointing stick (includes buttons and cables)
For use in Belgium
649756-A41
649756-201
649756-261
649756-A81
649756-081
649756-DH1
649756-051
649756-121
649756-041
649756-DJ1
649756-211
649756-DD1
649756-B31
649756-BB1
649756-061
649756-291
649756-161
649756-DW1
649756-091
649756-131
649756-251
649756-171
649756-A81
649756-AD1
649756-071
For use in Brazil
For use in Bulgaria
For use in the Czech Republic
For use in Denmark
For use in Denmark, Finland, Norway, and Sweden
For use in France
For use in French Canada
For use in Germany
For use in Greece
For use in Hungary
For use in Iceland
For use internationally
For use in Israel
For use in Italy
For use in Japan
For use in Latin America
For use in Northwest Africa
For use in Norway
For use in Portugal
For use in Russia
For use in Saudi Arabia
For use in Slovakia
For use in South Korea
For use in Spain
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Item
Description
Spare part
number
For use in Sweden and Finland
649756-B71
649756-BG1
649756-AB1
649756-281
649756-141
649756-031
649756-001
For use in Switzerland
For use in Taiwan
For use in Thailand
For use in Turkey
For use in the United Kingdom
For use in the United States
(5)
(6)
Memory modules (PC3-10600, 1333-MHz, DDR3)
8-GB
4-GB
2-GB
634091-001
621569-001
621565-001
649768-001
Top cover assembly (includes TouchPad board, QuickWeb button, and capacitive
board)
(7)
TouchPad button board (included with the top cover assembly 649768-001)
TouchPad button board bracket (included with the top cover assembly 649768-001)
RTC battery
(8)
649769-001
649767-001
649760-001
649759-001
(9)
(10)
(11)
(12)
(13)
(14)
Speaker assembly
System board shield (includes replacement thermal material)
Fan/heat sink assembly (includes replacement thermal material)
Security lock
628824-001
597839-001
Modem module 56k, v.92 MDC 1.5 Guzzi F data/fax, for use in all countries
NOTE: The modem module spare part kit does not include a modem module cable. The
modem module cable is included in the Cable Kit, spare part number 649758-001. See
Cable Kit on page 25 for more Cable Kit spare part number information.
(15)
(16)
Smart card reader
System board (includes replacement thermal material)
For use in all countries and regions except Russia and the People's Republic of China:
Equipped with Second Generation Intel Core i5-2410M Dual-Core processor [2.3 GHz 649745-001
(turbo up to 2.9 GHz), 3 MB L3 cache]
●
●
●
Equipped with Second Generation Intel Core i5-2520M Dual-Core processor [2.5 GHz 649746-001
(turbo up to 3.2 GHz), 3 MB L3 cache]
Equipped with Second Generation Intel Core i5 2540M Dual-Core processor [2.6 GHz 649747-001
(turbo up to 3.3 GHz), 3 MB L3 cache]
Computer major components
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Item
Description
Spare part
number
Equipped with Second Generation Intel Core i7-2620M Dual-Core processor [2.7 GHz 649748-001
(turbo up to 3.4 GHz), 4 MB L3 cache]
●
For use only in Russia and the People's Republic of China:
Equipped with Second Generation Intel Core i5-2410M Dual-Core processor [2.3 GHz 649749-001
(turbo up to 2.9 GHz), 3 MB L3 cache]
●
●
●
●
Equipped with Second Generation Intel Core i5-2520M Dual-Core processor [2.5 GHz 649750-001
(turbo up to 3.2 GHz), 3 MB L3 cache]
Equipped with Second Generation Intel Core i5-2540M Dual-Core processor [2.6-GHz 649751-001
(turbo up to 3.3 GHz), 3 MB L3 cache]
Equipped with Second Generation Intel Core i7-2620M Dual-Core processor [2.7 GHz 649752-001
(turbo up to 3.4 GHz), 4 MB L3 cache]
649762-001
597837-001
537921-001
(17)
(18)
(19)
Audio connector board
Latch Kit
Bluetooth module
NOTE: The Bluetooth module spare part kit does not include a Bluetooth module cable. The
Bluetooth module cable is included in the Cable Kit, spare part number 649758-001. See
Cable Kit on page 25 for more Cable Kit spare part number information.
(20)
(21)
(22)
(23)
Bluetooth cable (included in the Cable Kit, spare part number 649758-001)
QuickWeb button (included in the top cover assembly, spare part number 649768-001)
Pen (includes tether)
606899-001
649757-001
Base enclosure (includes latch)
WWAN modules (not illustrated)
Ericsson 5521 HSPA+ WWAN
632155-001
634400-001
Qualcomm Gobi 3000 HSPA/CDMA WWAN module with GPS (not available in China)
Hard drive (includes bracket)
(24)
656621-001
656620-001
656619-001
320 GB, 7200 rpm, SATA 7 mm (2.5 in) self-encrypting drive (SED)
320 GB, 7200 rpm, SATA 7 mm (2.5 in)
250 GB, 7200 rpm, SATA 7 mm (2.5 in)
128 GB solid-state drive
653017-001
653018-001
160 GB solid-state drive
(25)
Memory module (PC3-10600, 1333-MHz, DDR3)
8 GB
4 GB
2 GB
634091-001
621569-001
621565-001
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Item
(26)
Description
Spare part
number
1 GB
639738-001
WLAN module
Broadcom 43224 802.11a/b/g/n 2x2 WiFi Adapter
For use in North America and Latin America
For use in Europe and Asia
582564-001
582564-002
593836-001
631954-001
●
●
Broadcom 4313GN 802.11b/g/n 1x1 WiFi Adapter
Intel Centrino Advanced-N 6205 a/b/g/n
Li-ion battery (with charging indicator)
6-cell, 39 Whr, 2.0-Ah
(27)
(28)
454668-001
593592-001
6-cell, 44 Whr, 2.0-Ah
Service access cover (included in the Plastics Kit, spare part number 649764-001)
Computer major components
23
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Mass storage devices
Description
Spare part number
Hard drives (includes bracket)
320 GB SED, 7200 rpm, 7 mm (2.5 in)
320 GB, 7200 rpm, 7 mm (2.5 in)
656621-001
656620-001
656619-001
250 GB, 7200 rpm, 7 mm (2.5 in)
128 GB solid-state drive (SSD)
160 GB SSD
653017-001
653018-001
26
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Miscellaneous parts
Description
Spare part number
AC adapter
65W AC travel adapter (for use only in Japan)
65W Smart AC adapter, RC V, 3W
65W Smart AC adapter, RC V, EM. 3W
Rubber Kit (includes feet)
592814-001
609939-001
609948-001
649765-001
606172-001
HP 2740 Ultra-Slim Expansion Base
Power cords
For use in Argentina
490371-D01
490371-011
490371-202
490371-021
490371-D61
490371-BB1
490371-061
490371-291
490371-AA1
490371-AR1
490371-AD1
490371-111
490371-AB1
490371-201
490371-031
For use in Australia
For use in Brazil
For use in Europe, the Middle East, and Africa
For use in India
For use in Israel
For use in Italy
For use in Japan
For use in the People's Republic of China
For use in South Africa
For use in South Korea
For use in Switzerland
For use in Taiwan
For use in Thailand
For use in the United Kingdom and Singapore
Miscellaneous parts
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Description
Spare part number
490371-001
For use in the United States
Screw Kit
649766-001
Phillips 2.5×8.0 captive screw
Phillips 2.0×7.0 captive screw
Phillips 2.0×3.0 captive screw
Phillips 3.0×2.5 screw
●
●
●
●
●
●
●
●
●
●
●
●
●
Phillips 2.5×3.0 screw
Phillips 2.5×6.0 screw
Phillips 2.0×4.0 screw
Phillips 2.0×3.5 screw
Phillips 2.0×3.0 screw
Phillips 2.0×2.0 screw
Phillips 1.5×1.5 Panhead screw
Torx 8M2.2×7.0 screw
Torx 8M2.2×5.0 screw
28
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Sequential part number listing
Spare part number Description
454668-001
490371-001
490371-011
490371-021
490371-031
490371-061
490371-111
490371-201
490371-202
490371-291
490371-AA1
490371-AB1
490371-AD1
490371-AR1
490371-BB1
490371-D01
490371-D61
537921-001
582564-001
6-cell, 39 Whr, 2.0 Ah, Li-ion battery (with charging indicator)
Power cord for use in North America
Power cord for use in Australia
Power cord for use in Europe, the Middle East, and Africa
Power cord for use in the United Kingdom and Singapore
Power cord for use in Italy
Power cord for use in Switzerland
Power cord for use in Thailand
Power cord for use in Brazil
Power cord for use in Japan
Power cord for use in the People's Republic of China
Power cord for use in Taiwan
Power cord for use in Korea
Power cord for use in South Africa
Power cord for use in Israel
Power cord for use in Argentina
Power cord for use in India
Bluetooth module (The Bluetooth cable is included in the Cable Kit, spare part number 649758-001.)
Broadcom 43224 802.11 a/b/g/n 2x2 WiFi Adapter: For use in Antigua and Barbuda,
Argentina, Aruba, the Bahamas, Barbados, Belize, Bermuda, Bolivia, Brazil, the British Virgin
Islands, Canada, Cayman Islands, Chile, Colombia, Costa Rica, the Dominican Republic, Ecuador,
El Salvador, French Guiana, Grenada, Guadeloupe, Guam, Guatemala, Guyana, Haiti, Honduras,
Jamaica, Martinique, Mexico, the Nether Antilles, Nicaragua, Panama, Paraguay, Peru, Puerto
Rico, St. Kitts and Nevis, St. Vincent and the Grenadines, Suriname, the United States, Uruguay,
U.S. Virgin Islands, and Venezuela
582564-002
Broadcom 43224 802.11 a/b/g/n 2x2 WiFi Adapter: For use in Albania, Algeria, Angola,
Australia, Austria, Bahrain, Bangladesh, Belarus, Belgium, Benin, Botswana, Brunei, Bulgaria,
Burkina Faso, Burundi, Cambodia, Cameroon, Cape Verde, the Central African Republic, Chad, the
People's Republic of China, the Congo, Croatia, Cyprus, the Czech Republic, Denmark, Djibouti,
Egypt, Equatorial Guinea, Estonia, Finland, France, Gabon, Gambia, Germany, Ghana, Gibraltar,
Greece, Guinea, Guinea-Bissau, Hong Kong, Hungary, Iceland, India, Indonesia, Ireland, Israel,
Italy, the Ivory Coast, Japan, Jordan, Kenya, Kiribati, Kuwait, Kyrgyzstan, Laos, Latvia, Lebanon,
Liberia, Liechtenstein, Lithuania, Luxembourg, Madagascar, Malaysia, Mali, Mauritania, Mauritius,
Montenegro, Morocco, Mozambique, Namibia, Nepal, the Netherlands, New Zealand, Niger,
Nigeria, Norway, Oman, Pakistan, the Philippines, Poland, Portugal, Qatar, Romania, Russia,
Rwanda, Sao Tome and Principe, Saudi Arabia, Senegal, Serbia, Sierra Leone, Singapore,
Slovakia, Slovenia, South Africa, South Korea, Spain, Sri Lanka, Switzerland, Syria, Taiwan,
Tanzania, Thailand, Togo, Tunisia, Turkey, the United Arab Emirates, the United Kingdom, Vietnam,
Yemen, and Zimbabwe
Sequential part number listing
29
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Spare part number Description
592814-001
593592-001
593836-001
65W AC travel Adapter (for use in Japan)
6-cell, 44 Whr, 2.0 Ah, Li-ion battery (with charging indicator)
Broadcom 4313AGN 802.11a/b/g/n 1x1 Adapter: For use in Albania, Algeria, Angola, Antigua
and Barbuda, Argentina, Aruba, Australia, Austria, the Bahamas, Bahrain, Bangladesh, Barbados,
Belarus, Belgium, Belize, Benin, Bermuda, Bolivia, Botswana, Brazil, the British Virgin Islands,
Brunei, Bulgaria, Burkina Faso, Burundi, Cambodia, Cameroon, Canada, Cape Verde, Cayman
Islands, the Central African Republic, Chad, Chile, the People's Republic of China, Colombia, the
Congo, Costa Rica, Croatia, Cyprus, the Czech Republic, Denmark, Djibouti, the Dominican
Republic, Ecuador, Egypt, El Salvador, Equatorial Guinea, Estonia, Finland, France, French Guiana,
Gabon, Gambia, Germany, Ghana, Gibraltar, Greece, Grenada, Guinea, Guadeloupe, Guam.
Guatemala, Guinea-Bissau, Guyana, Haiti, Honduras, Hong Kong, Hungary, Iceland, India,
Indonesia, Ireland, Israel, Italy, the Ivory Coast, Jamaica, Japan, Jordan, Kenya, Kiribati, Kuwait,
Kyrgyzstan, Laos, Latvia, Lebanon, Liberia, Liechtenstein, Lithuania, Luxembourg, Madagascar,
Malaysia, Mali, Martinique, Mauritania, Mauritius, Mexico, Montenegro, Morocco, Mozambique,
Namibia, Nepal, the Nether Antilles, the Netherlands, New Zealand, Nicaragua, Niger, Nigeria,
Norway, Oman, Pakistan, Panama, Paraguay, Peru, the Philippines, Poland, Portugal, Puerto Rico,
Qatar, Romania, Russia, Rwanda, Sao Tome and Principe, Saudi Arabia, Senegal, Serbia, Sierra
Leone, Singapore, Slovakia, Slovenia, South Africa, South Korea, Spain, Sri Lanka, St. Kitts and
Nevis, St. Vincent and the Grenadines, Suriname, Switzerland, Syria, Taiwan, Tanzania, Thailand,
Togo, Tunisia, Turkey, the United Arab Emirates, the United Kingdom, the United States, Uruguay,
U.S. Virgin Islands, Venezuela, Vietnam, Yemen, and Zimbabwe
597837-001
597839-001
606172-001
606899-001
609939-001
609948-001
621565-001
621569-001
628824-001
Latch Kit
Smart card reader
HP 2740 Ultra-Slim Expansion Base
Pen (includes tether)
65W AC Smart Adapter, RC V, 3W
65W AC Smart Adapter, RC V, EM 3W
2 GB memory module (PC3-10600, 1333 MHz, DDR3, shared)
4 GB memory module (PC3-10600, 1333 MHz, DDR3, shared)
Modem module, 56K, v.92 MDC 1.5 Guzzi F data/fax, for use in all countries
NOTE: The modem module spare part kit does not include a modem module cable. The modem
module cable is included in the Cable Kit, spare part number 649758-001. See Cable Kit
on page 25 for more Cable Kit spare part number information.
30
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Spare part number Description
Intel Centrino Advanced-N 6205 a/b/g/n WLAN module for use in Albania, Algeria, Angola,
631954-001
632155-001
634091-001
Antigua and Barbuda, Argentina, Aruba, Australia, Austria, the Bahamas, Bahrain, Bangladesh,
Barbados, Belarus, Belgium, Belize, Benin, Bermuda, Bolivia, Botswana, Brazil, the British Virgin
Islands, Brunei, Bulgaria, Burkina Faso, Burundi, Cambodia, Cameroon, Canada, Cape Verde,
Cayman Islands, the Central African Republic, Chad, Chile, the People's Republic of China,
Colombia, the Congo, Costa Rica, Croatia, Cyprus, the Czech Republic, Denmark, Djibouti, the
Dominican Republic, Ecuador, Egypt, El Salvador, Equatorial Guinea, Estonia, Finland, France,
French Guiana, Gabon, Gambia, Germany, Ghana, Gibraltar, Greece, Grenada, Guinea,
Guadeloupe, Guam. Guatemala, Guinea-Bissau, Guyana, Haiti, Honduras, Hong Kong, Hungary,
Iceland, India, Indonesia, Ireland, Israel, Italy, the Ivory Coast, Jamaica, Japan, Jordan, Kenya,
Kiribati, Kuwait, Kyrgyzstan, Laos, Latvia, Lebanon, Liberia, Liechtenstein, Lithuania, Luxembourg,
Madagascar, Malaysia, Mali, Martinique, Mauritania, Mauritius, Mexico, Montenegro, Morocco,
Mozambique, Namibia, Nepal, the Nether Antilles, the Netherlands, New Zealand, Nicaragua,
Niger, Nigeria, Norway, Oman, Pakistan, Panama, Paraguay, Peru, the Philippines, Poland,
Portugal, Puerto Rico, Qatar, Romania, Russia, Rwanda, Sao Tome and Principe, Saudi Arabia,
Senegal, Serbia, Sierra Leone, Singapore, Slovakia, Slovenia, South Africa, South Korea, Spain, Sri
Lanka, St. Kitts and Nevis, St. Vincent and the Grenadines, Suriname, Switzerland, Syria, Taiwan,
Tanzania, Thailand, Togo, Turkey, the United Arab Emirates, the United Kingdom, the United States,
Uruguay, U.S. Virgin Islands, Venezuela, Vietnam, Yemen, and Zimbabwe
Ericsson 5521 HSPA+ WWAN module for use in Albania, Algeria, Angola, Antigua and Barbuda,
Argentina, Aruba, Australia, Austria, the Bahamas, Bahrain, Bangladesh, Barbados, Belarus,
Belgium, Belize, Benin, Bermuda, Bolivia, Botswana, Brazil, the British Virgin Islands, Brunei,
Bulgaria, Burkina Faso, Burundi, Cambodia, Cameroon, Canada, Cape Verde, Cayman Islands, the
Central African Republic, Chad, Chile, the People's Republic of China, Colombia, the Congo, Costa
Rica, Croatia, Cyprus, the Czech Republic, Denmark, Djibouti, the Dominican Republic, Ecuador,
Egypt, El Salvador, Equatorial Guinea, Estonia, Finland, France, French Guiana, Gabon, Gambia,
Germany, Ghana, Gibraltar, Greece, Grenada, Guinea, Guadeloupe, Guam. Guatemala, Guinea-
Bissau, Guyana, Haiti, Honduras, Hong Kong, Hungary, Iceland, India, Indonesia, Ireland, Israel,
Italy, the Ivory Coast, Jamaica, Japan, Jordan, Kazakhstan, Kenya, Kiribati, Kuwait, Kyrgyzstan,
Laos, Latvia, Lebanon, Liberia, Liechtenstein, Lithuania, Luxembourg, Madagascar, Malaysia, Mali,
Martinique, Mauritania, Mauritius, Mexico, Montenegro, Morocco, Mozambique, Namibia, Nepal,
the Nether Antilles, the Netherlands, New Zealand, Nicaragua, Niger, Nigeria, Norway, Oman,
Pakistan, Panama, Paraguay, Peru, the Philippines, Poland, Portugal, Puerto Rico, Qatar, Romania,
Russia, Rwanda, Sao Tome and Principe, Saudi Arabia, Senegal, Serbia, Sierra Leone, Singapore,
Slovakia, Slovenia, South Africa, South Korea, Spain, Sri Lanka, St. Kitts and Nevis, St. Vincent and
the Grenadines, Suriname, Switzerland, Syria, Taiwan, Tanzania, Thailand, Togo, Tunisia, Turkey,
the United Arab Emirates, the United Kingdom, the United States, Uruguay, U.S. Virgin Islands,
Venezuela, Vietnam, Yemen, and Zimbabwe
8-GB memory module (PC3-10600, 1333-MHz, DDR3, shared)
Sequential part number listing
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Spare part number Description
634400-001
Qualcomm Gobi 3000 HSPA/CDMA WWAN module with GPS for use in Albania, Algeria,
Angola, Antigua and Barbuda, Argentina, Aruba, Australia, Austria, the Bahamas, Bahrain,
Bangladesh, Barbados, Belarus, Belgium, Belize, Benin, Bermuda, Bolivia, Botswana, Brazil, the
British Virgin Islands, Brunei, Bulgaria, Burkina Faso, Burundi, Cambodia, Cameroon, Canada,
Cape Verde, Cayman Islands, the Central African Republic, Chad, Chile, Colombia, the Congo,
Costa Rica, Croatia, Cyprus, the Czech Republic, Denmark, Djibouti, the Dominican Republic,
Ecuador, Egypt, El Salvador, Equatorial Guinea, Estonia, Finland, France, French Guiana, Gabon,
Gambia, Germany, Ghana, Gibraltar, Greece, Grenada, Guinea, Guadeloupe, Guam. Guatemala,
Guinea-Bissau, Guyana, Haiti, Honduras, Hong Kong, Hungary, Iceland, India, Indonesia, Ireland,
Israel, Italy, the Ivory Coast, Jamaica, Japan, Jordan, Kazakhstan, Kenya, Kiribati, Kuwait,
Kyrgyzstan, Laos, Latvia, Lebanon, Liberia, Liechtenstein, Lithuania, Luxembourg, Madagascar,
Malaysia, Mali, Martinique, Mauritania, Mauritius, Mexico, Montenegro, Morocco, Mozambique,
Namibia, Nepal, the Nether Antilles, the Netherlands, New Zealand, Nicaragua, Niger, Nigeria,
Norway, Oman, Pakistan, Panama, Paraguay, Peru, the Philippines, Poland, Portugal, Puerto Rico,
Qatar, Romania, Russia, Rwanda, Sao Tome and Principe, Saudi Arabia, Senegal, Serbia, Sierra
Leone, Singapore, Slovakia, Slovenia, South Africa, South Korea, Spain, Sri Lanka, St. Kitts and
Nevis, St. Vincent and the Grenadines, Suriname, Switzerland, Syria, Taiwan, Tanzania, Thailand,
Togo, Tunisia, Turkey, the United Arab Emirates, the United Kingdom, the United States, Uruguay,
U.S. Virgin Islands, Venezuela, Vietnam, Yemen, and Zimbabwe
649745-001
649746-001
649747-001
649748-001
System board with Second Generation Intel Core i5 2410M Dual-Core processor [2.3-GHz (turbo
up to 2.9 GHz), 3 MB L3 cache] for use in all countries and regions except Russia and the People's
Republic of China
System board with Second Generation Intel Core i5 2520M Dual-Core processor [2.5 GHz (turbo
up to 3.2 GHz), 3 MB L3 cache] for use in all countries and regions except Russia and the People's
Republic of China
System board with Second Generation Intel Core i5 2540M Dual-Core processor [2.6 GHz (turbo
up to 3.3 GHz), 3 MB L3 cache] for use in all countries and regions except Russia and the People's
Republic of China
System board with Second Generation Intel Core i7 2620M Dual-Core processor [2.7 GHz (turbo
up to 3.4 GHz), 4 MB L3 cache] for use in all countries and regions except Russia and the People's
Republic of China
649749-001
649750-001
649751-001
649752-001
649753-001
System board with Second Generation Intel Core i5 2410M Dual-Core processor [2.3-GHz (turbo
up to 2.9 GHz), 3 MB L3 cache] for use only in Russia and the People's Republic of China
System board with Second Generation Intel Core i5 2520M Dual-Core processor [2.5 GHz (turbo
up to 3.2 GHz), 3 MB L3 cache] for use only in Russia and the People's Republic of China
System board with Second Generation Intel Core i5 2540M Dual-Core processor [2.6-GHz (turbo
up to 3.3 GHz), 3 MB L3 cache ] for use only in Russia and the People's Republic of China
System board with Second Generation Intel Core i7 2620M Dual-Core processor [2.7 GHz (turbo
up to 3.4 GHz), 4 MB L3 cache] for use only in Russia and the People's Republic of China
30.7 cm (12.1 in) WXGA, LED, AntiGlare touch screen display assembly (includes 2 WLAN
antenna transceivers and 2 WWAN antenna transceivers and cables)
649754-001
30.7 cm (12.1 in) WXGA, LED, AntiGlare touch screen display assembly for use outdoors (includes
2 WLAN antenna transceivers and 2 WWAN antenna transceivers and cables)
649756-001
649756-031
Keyboard with TouchPad and pointing stick for use in the United States (includes buttons and cables)
Keyboard with TouchPad and pointing stick for use in the United Kingdom (includes buttons and
cables)
649756-041
Keyboard with TouchPad and pointing stick for use in Germany (includes buttons and cables)
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Spare part number Description
Keyboard with TouchPad and pointing stick for use in France (includes buttons and cables)
649756-051
649756-061
649756-071
649756-081
649756-091
649756-121
649756-131
649756-141
649756-161
649756-171
649756-201
649756-211
649756-251
649756-261
649756-281
649756-291
649756-A41
649756-A81
Keyboard with TouchPad and pointing stick for use in Italy (includes buttons and cables)
Keyboard with TouchPad and pointing stick for use in Spain (includes buttons and cables)
Keyboard with TouchPad and pointing stick for use in Denmark (includes buttons and cables)
Keyboard with TouchPad and pointing stick for use in Norway (includes buttons and cables)
Keyboard with TouchPad and pointing stick for use in French Canada (includes buttons and cables)
Keyboard with TouchPad and pointing stick for use in Portugal (includes buttons and cables)
Keyboard with TouchPad and pointing stick for use in Turkey (includes buttons and cables)
Keyboard with TouchPad and pointing stick for use in Latin America (includes buttons and cables)
Keyboard with TouchPad and pointing stick for use in Saudi Arabia (includes buttons and cables)
Keyboard with TouchPad and pointing stick for use in Brazil (includes buttons and cables)
Keyboard with TouchPad and pointing stick for use in Hungary (includes buttons and cables)
Keyboard with TouchPad and pointing stick for use in Russia (includes buttons and cables)
Keyboard with TouchPad and pointing stick for use in Bulgaria (includes buttons and cables)
Keyboard with TouchPad and pointing stick for use in Thailand (includes buttons and cables)
Keyboard with TouchPad and pointing stick for use in Japan (includes buttons and cables)
Keyboard with TouchPad and pointing stick for use in Belgium (includes buttons and cables)
Keyboard with TouchPad and pointing stick for use in the Czech Republic and Slovakia (includes
buttons and cables)
649756-AB1
649756-AD1
649756-B31
649756-B71
Keyboard with TouchPad and pointing stick for use in Taiwan (includes buttons and cables)
Keyboard with TouchPad and pointing stick for use in Korea (includes buttons and cables)
Keyboard with TouchPad and pointing stick for use internationally (includes buttons and cables)
Keyboard with TouchPad and pointing stick for use in Sweden and Finland (includes buttons and
cables)
649756-BB1
649756-BG1
649756-DD1
649756-DH1
Keyboard with TouchPad and pointing stick for use in Israel (includes buttons and cables)
Keyboard with TouchPad and pointing stick for use in Switzerland (includes buttons and cables)
Keyboard with TouchPad and pointing stick for use in Iceland (includes buttons and cables)
Keyboard with TouchPad and pointing stick for use in Denmark, Finland, Norway, and Sweden
(includes buttons and cables)
649756-DJ1
649756-DW1
649757-001
649758-001
649759-001
Keyboard with TouchPad and pointing stick for use in Greece (includes buttons and cables)
Keyboard with TouchPad and pointing stick for use in Northwest Africa (includes buttons and cables)
Base enclosure (includes latch)
Cable Kit
Fan/heat sink assembly (includes replacement thermal material)
Sequential part number listing
33
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Spare part number Description
System board shield
649760-001
649762-001
649764-001
649765-001
649766-001
649767-001
649768-001
649769-001
653017-001
653018-001
656619-001
656620-001
656621-001
657835-001
Audio connector board
Plastics Kit
Rubber Kit (includes feet)
Screw Kit
Speaker assembly
Top cover assembly (includes TouchPad board, QuickWeb button, and capacitive board)
RTC battery
128 GB solid-state drive (includes bracket)
160 GB solid-state drive (includes bracket)
Hard drive, 250 GB, 7200 rpm, SATA 7 mm (2.5 in)
Hard drive, 320 GB, 7200 rpm, SATA 7 mm (2.5 in)
Hard drive, 320 GB, 7200 rpm, SATA 7 mm (2.5 in) self-encrypting drive (SED)
External Antenna
34
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4 Removal and replacement
procedures
Preliminary replacement requirements
Tools required
You will need the following tools to complete the removal and replacement procedures:
Flat-bladed screwdriver
Phillips P0 and P1 screwdrivers
Torx T8 screwdriver
●
●
●
Service considerations
The following sections include some of the considerations that you must keep in mind during
disassembly and assembly procedures.
NOTE: As you remove each subassembly from the computer, place the subassembly (and all
accompanying screws) away from the work area to prevent damage.
Plastic parts
CAUTION: Using excessive force during disassembly and reassembly can damage plastic parts. Use
care when handling the plastic parts. Apply pressure only at the points designated in the maintenance
instructions.
Preliminary replacement requirements
35
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Cables and connectors
CAUTION: When servicing the computer, be sure that cables are placed in their proper locations
during the reassembly process. Improper cable placement can damage the computer.
Cables must be handled with extreme care to avoid damage. Apply only the tension required to unseat
or seat the cables during removal and insertion. Handle cables by the connector whenever possible. In
all cases, avoid bending, twisting, or tearing cables. Be sure that cables are routed in such a way that
they cannot be caught or snagged by parts being removed or replaced. Handle flex cables with
extreme care; these cables tear easily.
Drive handling
CAUTION: Drives are fragile components that must be handled with care. To prevent damage to the
computer, damage to a drive, or loss of information, observe these precautions:
Before removing or inserting a hard drive, shut down the computer. If you are unsure whether the
computer is off or in Hibernation, turn the computer on, and then shut it down through the operating
system.
Before handling a drive, be sure that you are discharged of static electricity. While handling a drive,
avoid touching the connector.
Before removing a diskette drive or optical drive, be sure that a diskette or disc is not in the drive and
be sure that the optical drive tray is closed.
Handle drives on surfaces covered with at least one inch of shock-proof foam.
Avoid dropping drives from any height onto any surface.
Avoid exposing a hard drive to products that have magnetic fields, such as monitors or speakers.
Avoid exposing a drive to temperature extremes or liquids.
If a drive must be mailed, place the drive in a bubble pack mailer or other suitable form of protective
packaging and label the package “FRAGILE.”
36
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Grounding guidelines
Electrostatic discharge damage
Electronic components are sensitive to electrostatic discharge (ESD). Circuitry design and structure
determine the degree of sensitivity. Networks built into many integrated circuits provide some
protection, but in many cases, ESD contains enough power to alter device parameters or melt
silicon junctions.
A discharge of static electricity from a finger or other conductor can destroy static-sensitive devices or
microcircuitry. Even if the spark is neither felt nor heard, damage may have occurred.
An electronic device exposed to ESD may not be affected at all and can work perfectly throughout a
normal cycle. Or the device may function normally for a while, and then degrade in the internal layers,
reducing its life expectancy.
CAUTION: To prevent damage to the computer when you are removing or installing internal
components, observe these precautions:
Keep components in their electrostatic-safe containers until you are ready to install them.
Use nonmagnetic tools.
Before touching an electronic component, discharge static electricity by using the guidelines described
in this section.
Avoid touching pins, leads, and circuitry. Handle electronic components as little as possible.
If you remove a component, place it in an electrostatic-safe container.
The following table shows how humidity affects the electrostatic voltage levels generated by different
activities.
CAUTION: A product can be degraded by as little as 700 V.
Typical electrostatic voltage levels
Relative humidity
Event
10%
40%
15,000 V
5,000 V
800 V
55%
Walking across carpet
35,000 V
12,000 V
6,000 V
7,500 V
3,000 V
400 V
Walking across vinyl floor
Motions of bench worker
Removing DIPS from plastic tube
Removing DIPS from vinyl tray
Removing DIPS from Styrofoam
Removing bubble pack from PCB
Packing PCBs in foam-lined box
2,000 V
700 V
400 V
11,500 V
14,500 V
26,500 V
21,000 V
4,000 V
5,000 V
20,000 V
11,000 V
2,000 V
3,500 V
7,000 V
5,000 V
Preliminary replacement requirements
37
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Packaging and transporting guidelines
Follow these grounding guidelines when packaging and transporting equipment:
To avoid hand contact, transport products in static-safe tubes, bags, or boxes.
Protect ESD-sensitive parts and assemblies with conductive or approved containers or packaging.
Keep ESD-sensitive parts in their containers until the parts arrive at static-free workstations.
Place items on a grounded surface before removing items from their containers.
Always be properly grounded when touching a component or assembly.
●
●
●
●
●
●
Store reusable ESD-sensitive parts from assemblies in protective packaging or nonconductive
foam.
Use transporters and conveyors made of antistatic belts and roller bushings. Be sure that
mechanized equipment used for moving materials is wired to ground and that proper materials
are selected to avoid static charging. When grounding is not possible, use an ionizer to dissipate
electric charges.
●
Workstation guidelines
Follow these grounding workstation guidelines:
Cover the workstation with approved static-shielding material.
●
●
Use a wrist strap connected to a properly grounded work surface and use properly grounded tools
and equipment.
Use conductive field service tools, such as cutters, screwdrivers, and vacuums.
●
●
When fixtures must directly contact dissipative surfaces, use fixtures made only of static-safe
materials.
Keep the work area free of nonconductive materials, such as ordinary plastic assembly aids and
Styrofoam.
●
●
Handle ESD-sensitive components, parts, and assemblies by the case or PCM laminate. Handle
these items only at static-free workstations.
Avoid contact with pins, leads, or circuitry.
●
●
Turn off power and input signals before inserting or removing connectors or test equipment.
38
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Equipment guidelines
Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation.
When seated, wear a wrist strap connected to a grounded system. Wrist straps are flexible straps
with a minimum of one megohm ±10% resistance in the ground cords. To provide proper ground,
wear a strap snugly against the skin at all times. On grounded mats with banana-plug connectors,
use alligator clips to connect a wrist strap.
●
When standing, use foot straps and a grounded floor mat. Foot straps (heel, toe, or boot straps)
can be used at standing workstations and are compatible with most types of shoes or boots. On
conductive floors or dissipative floor mats, use foot straps on both feet with a minimum of one
megohm resistance between the operator and ground. To be effective, the conductive strips must
be worn in contact with the skin.
●
The following grounding equipment is recommended to prevent electrostatic damage:
Antistatic tape
●
●
●
●
●
●
●
●
●
●
●
●
Antistatic smocks, aprons, and sleeve protectors
Conductive bins and other assembly or soldering aids
Nonconductive foam
Conductive tabletop workstations with ground cords of one megohm resistance
Static-dissipative tables or floor mats with hard ties to the ground
Field service kits
Static awareness labels
Material-handling packages
Nonconductive plastic bags, tubes, or boxes
Metal tote boxes
Electrostatic voltage levels and protective materials
The following table lists the shielding protection provided by antistatic bags and floor mats.
Material
Use
Voltage protection level
1,500 V
Antistatic plastic
Carbon-loaded plastic
Metallized laminate
Bags
Floor mats
Floor mats
7,500 V
5,000 V
Preliminary replacement requirements
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Component replacement procedures
This chapter provides removal and replacement procedures.
There are as many as 43 screws in 12 different sizes, that must be removed, replaced, or loosened
when servicing the computer. Make special note of each screw size and location during removal and
replacement.
Service tag
When ordering parts or requesting information, provide the computer serial number and model
description provided on the service tag.
Component
Description
Product name
The product name affixed to the front of your
computer.
(1)
(2)
(3)
Serial number
An alphanumeric identifier that is unique to each
product.
Product part number
The identifier that provides specific information about
the product's hardware components. The part number
helps a service technician to determine what
components and parts are needed.
Warranty
The duration of the warranty period for this computer.
(4)
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Computer feet
The computer feet are adhesive-backed rubber pads. The feet are included in the Rubber Kit, spare part
number 649765-001. There are four rubber feet that attach to the base enclosure in the locations
illustrated below.
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Pen
Description
Spare part number
Digitizer pen with eraser (includes tether)
606899-001
Remove the pen:
Position the computer right-side up, with the left side toward you.
1.
2.
Pull the loop on the tether until it is large enough to pass the pen through it, and then pull the pen
through the loop (1).
3.
Remove the pen and tether from the computer (2).
Reverse this procedure to install the pen.
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Battery
Description
Spare part number
454668-001
6-cell, 44 Whr, 2.0 Ah, Li-ion battery
6-cell, 39 Whr, 2.0 Ah, Li-ion battery
593592-001
Before disassembling the computer, follow these steps:
Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the
computer on, and then shut it down through the operating system.
1.
Disconnect all external devices connected to the computer.
2.
3.
Disconnect the power from the computer by first unplugging the power cord from the AC outlet,
and then unplugging the AC adapter from the computer.
Remove the battery:
Turn the computer upside-down on a flat surface, with the battery bay toward you.
1.
2.
Slide the battery release latch (1) to release the battery.
3.
Pivot the edge of the battery upward (2) and remove it from the computer (3).
To insert the battery, insert the front edge of the battery into the battery bay and pivot the rear edge of
the battery downward until it is seated. The battery release latch automatically locks the battery into
place.
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Service access cover
NOTE: The service access cover is included in the Plastics Kit, spare part number 649764-001.
Before removing the service access cover, follow these steps:
Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the
computer on, and then shut it down through the operating system.
1.
Disconnect all external devices connected to the computer.
2.
3.
Disconnect the power from the computer by first unplugging the power cord from the AC outlet,
and then unplugging the AC adapter from the computer.
4.
Remove the service access cover:
Position the computer upside-down, with the front toward you.
1.
2.
Loosen the three Phillips M2.0x3.0 captive screws (1) that secure the service access cover to the
computer.
3.
Lift the rear edge of the service access cover (2) until it rests at an angle, and then remove the
cover.
Reverse this procedure to install the service access cover.
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Primary memory module
Description
Spare part number
621565-001
2 GB (PC3-10600, 1333 MHz, DDR3)
4 GB (PC3-10600, 1333 MHz, DDR3)
8 GB (PC3-10600, 1333 MHz, DDR3)
621569-001
634091-001
Update BIOS before adding memory modules
Before adding new memory, make sure you update the computer to the latest BIOS.
CAUTION: Failure to update the computer to the latest BIOS prior to installing new memory may
result in various system problems.
To update BIOS:
Navigate to www.hp.com.
1.
2.
Click Support & Drivers > click Drivers & Software.
3.
In the Enter a product name/number box, type the computer model information, and then
click Search.
Click the link for the computer model.
4.
5.
6.
Select the operating system, and then click Next.
Under Step 2: Select a Download, click the BIOS link.
Click the link for the most recent BIOS.
7.
8.
Click the Download button, and then follow the on-screen instructions.
Before removing the memory module, follow these steps:
Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the
computer on, and then shut it down through the operating system.
1.
Disconnect all external devices connected to the computer.
2.
3.
Disconnect the power from the computer by first unplugging the power cord from the AC outlet,
and then unplugging the AC adapter from the computer.
Remove the following components:
4.
a.
b.
Remove the primary memory module:
1.
Spread the retaining tabs (1) on each side of the memory module slot to release the memory
module. (The edge of the module opposite the slot rises away from the computer.)
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2.
Remove the memory module (2) by pulling the module away from the slot at an angle.
NOTE: Memory modules are designed with a notch (3) to prevent incorrect insertion into the
memory module slot.
Reverse this procedure to install a primary memory module.
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SIM
NOTE: This section applies only to computer models with WWAN capability.
NOTE: If there is a SIM inserted in the SIM slot, it must be removed before disassembling the
computer. Be sure that the SIM is reinserted in the SIM slot after reassembling the computer.
Before removing the SIM, follow these steps:
Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the
computer on, and then shut it down through the operating system.
1.
Disconnect all external devices connected to the computer.
2.
3.
Disconnect the power from the computer by first unplugging the power cord from the AC outlet,
and then unplugging the AC adapter from the computer.
Remove the following components:
4.
a.
b.
c.
Remove the SIM:
1.
2.
Press in on the SIM (1). (The module is partially ejected from the SIM slot.)
Remove the SIM from the SIM slot.
Reverse this procedure to install the SIM.
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Hard drive
NOTE: The hard drive spare part kits include the bracket and the screws.
Description
Spare part number
656621-001
320 GB, 7200 rpm, 7 mm (2.5 in) SED hard drive
320 GB, 7200 rpm, 7 mm (2.5 in) hard drive
656620-001
656619-001
250 GB, 7200 rpm, 7 mm (2.5 in) hard drive
160 GB solid-state drive (SSD)
128 GB SSD
653018-001
653017-001
Before removing the hard drive, follow these steps:
Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the
computer on, and then shut it down through the operating system.
1.
Disconnect all external devices connected to the computer.
2.
3.
Disconnect the power from the computer by first unplugging the power cord from the AC outlet,
and then unplugging the AC adapter from the computer.
Remove the following components:
4.
a.
b.
Remove the hard drive:
1.
Loosen the Phillips M2.5×8.0 captive screw (1) that secures the hard drive bracket to the
computer.
Grasp the tab on the hard drive and slide it forward to disconnect the hard drive.
2.
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3.
Lift the hard drive (2) to remove it from the computer.
4.
5.
If it is necessary to replace the hard drive bracket, remove the four Phillips M2.5x3.0 screws (1)
that secure the bracket to the hard drive.
Lift the bracket (2) straight up to remove it from the hard drive.
Reverse this procedure to reassemble and install the hard drive.
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WLAN module
CAUTION: The WLAN module and the WWAN module are not interchangeable.
Description
Spare part number
Broadcom 43224 802.11 a/b/g/n 2x2 WiFi Adapter: For use in Antigua and Barbuda,
Argentina, Aruba, the Bahamas, Barbados, Belize, Bermuda, Bolivia, Brazil, the British Virgin
Islands, Canada, Cayman Islands, Chile, Colombia, Costa Rica, the Dominican Republic, Ecuador,
El Salvador, French Guiana, Grenada, Guadeloupe, Guam, Guatemala, Guyana, Haiti, Honduras,
Jamaica, Martinique, Mexico, the Nether Antilles, Nicaragua, Panama, Paraguay, Peru, Puerto
Rico, St. Kitts and Nevis, St. Vincent and the Grenadines, Suriname, the United States, Uruguay,
U.S. Virgin Islands, and Venezuela
582564-001
Broadcom 43224 802.11 a/b/g/n 2x2 WiFi Adapter: For use in Albania, Algeria, Angola,
Australia, Austria, Bahrain, Bangladesh, Belarus, Belgium, Benin, Botswana, Brunei, Bulgaria,
Burkina Faso, Burundi, Cambodia, Cameroon, Cape Verde, the Central African Republic, Chad,
the People's Republic of China, the Congo, Croatia, Cyprus, the Czech Republic, Denmark,
Djibouti, Egypt, Equatorial Guinea, Estonia, Finland, France, Gabon, Gambia, Germany, Ghana,
Gibraltar, Greece, Guinea, Guinea-Bissau, Hong Kong, Hungary, Iceland, India, Indonesia,
Ireland, Israel, Italy, the Ivory Coast, Japan, Jordan, Kenya, Kiribati, Kuwait, Kyrgyzstan, Laos,
Latvia, Lebanon, Liberia, Liechtenstein, Lithuania, Luxembourg, Madagascar, Malaysia, Mali,
Mauritania, Mauritius, Montenegro, Morocco, Mozambique, Namibia, Nepal, the Netherlands,
New Zealand, Niger, Nigeria, Norway, Oman, Pakistan, the Philippines, Poland, Portugal, Qatar,
Romania, Russia, Rwanda, Sao Tome and Principe, Saudi Arabia, Senegal, Serbia, Sierra Leone,
Singapore, Slovakia, Slovenia, South Africa, South Korea, Spain, Sri Lanka, Switzerland, Syria,
Taiwan, Tanzania, Thailand, Togo, Tunisia, Turkey, the United Arab Emirates, the United Kingdom,
Vietnam, Yemen, and Zimbabwe
582564-002
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Description
Spare part number
Broadcom 4322 AGN 802.11a/b/g/draft-n WLAN module: For use in Albania, Algeria, Angola, 593836-001
Antigua and Barbuda, Argentina, Aruba, Australia, Austria, the Bahamas, Bahrain, Bangladesh,
Barbados, Belarus, Belgium, Belize, Benin, Bermuda, Bolivia, Botswana, Brazil, the British Virgin
Islands, Brunei, Bulgaria, Burkina Faso, Burundi, Cambodia, Cameroon, Canada, Cape Verde,
Cayman Islands, the Central African Republic, Chad, Chile, the People's Republic of China,
Colombia, the Congo, Costa Rica, Croatia, Cyprus, the Czech Republic, Denmark, Djibouti, the
Dominican Republic, Ecuador, Egypt, El Salvador, Equatorial Guinea, Estonia, Finland, France,
French Guiana, Gabon, Gambia, Germany, Ghana, Gibraltar, Greece, Grenada, Guinea,
Guadeloupe, Guam. Guatemala, Guinea-Bissau, Guyana, Haiti, Honduras, Hong Kong, Hungary,
Iceland, India, Indonesia, Ireland, Israel, Italy, the Ivory Coast, Jamaica, Japan, Jordan, Kenya,
Kiribati, Kuwait, Kyrgyzstan, Laos, Latvia, Lebanon, Liberia, Liechtenstein, Lithuania, Luxembourg,
Madagascar, Malaysia, Mali, Martinique, Mauritania, Mauritius, Mexico, Montenegro, Morocco,
Mozambique, Namibia, Nepal, the Nether Antilles, the Netherlands, New Zealand, Nicaragua,
Niger, Nigeria, Norway, Oman, Pakistan, Panama, Paraguay, Peru, the Philippines, Poland,
Portugal, Puerto Rico, Qatar, Romania, Russia, Rwanda, Sao Tome and Principe, Saudi Arabia,
Senegal, Serbia, Sierra Leone, Singapore, Slovakia, Slovenia, South Africa, South Korea, Spain,
Sri Lanka, St. Kitts and Nevis, St. Vincent and the Grenadines, Suriname, Switzerland, Syria,
Taiwan, Tanzania, Thailand, Togo, Tunisia, Turkey, the United Arab Emirates, the United Kingdom,
the United States, Uruguay, U.S. Virgin Islands, Venezuela, Vietnam, Yemen, and Zimbabwe ꢀ
Intel Centrino Advanced-N6205 (2x2) WiFi Adapter: For use in Albania, Algeria, Angola, Antigua 631954-001
and Barbuda, Argentina, Aruba, Australia, Austria, the Bahamas, Bahrain, Bangladesh, Barbados,
Belarus, Belgium, Belize, Benin, Bermuda, Bolivia, Botswana, Brazil, the British Virgin Islands,
Brunei, Bulgaria, Burkina Faso, Burundi, Cambodia, Cameroon, Canada, Cape Verde, Cayman
Islands, the Central African Republic, Chad, Chile, the People's Republic of China, Colombia, the
Congo, Costa Rica, Croatia, Cyprus, the Czech Republic, Denmark, Djibouti, the Dominican
Republic, Ecuador, Egypt, El Salvador, Equatorial Guinea, Estonia, Finland, France, French
Guiana, Gabon, Gambia, Germany, Ghana, Gibraltar, Greece, Grenada, Guinea, Guadeloupe,
Guam. Guatemala, Guinea-Bissau, Guyana, Haiti, Honduras, Hong Kong, Hungary, Iceland, India,
Indonesia, Ireland, Israel, Italy, the Ivory Coast, Jamaica, Japan, Jordan, Kenya, Kiribati, Kuwait,
Kyrgyzstan, Laos, Latvia, Lebanon, Liberia, Liechtenstein, Lithuania, Luxembourg, Madagascar,
Malaysia, Mali, Martinique, Mauritania, Mauritius, Mexico, Montenegro, Morocco, Mozambique,
Namibia, Nepal, the Nether Antilles, the Netherlands, New Zealand, Nicaragua, Niger, Nigeria,
Norway, Oman, Pakistan, Panama, Paraguay, Peru, the Philippines, Poland, Portugal, Puerto Rico,
Qatar, Romania, Russia, Rwanda, Sao Tome and Principe, Saudi Arabia, Senegal, Serbia, Sierra
Leone, Singapore, Slovakia, Slovenia, South Africa, South Korea, Spain, Sri Lanka, St. Kitts and
Nevis, St. Vincent and the Grenadines, Suriname, Switzerland, Syria, Taiwan, Tanzania, Thailand,
Togo, Turkey, the United Arab Emirates, the United Kingdom, the United States, Uruguay, U.S.
Virgin Islands, Venezuela, Vietnam, Yemen, and Zimbabwe
Before removing the WLAN module, follow these steps:
Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the
computer on, and then shut it down through the operating system.
1.
Disconnect all external devices connected to the computer.
2.
3.
Disconnect the power from the computer by first unplugging the power cord from the AC outlet,
and then unplugging the AC adapter from the computer.
Remove the following components:
4.
a.
b.
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Remove the WLAN module:
1.
Disconnect the WLAN antenna cables (1) from the terminals on the WLAN module and
disengage them from the channels (2) holding them in place.
NOTE: The black WLAN antenna cable is connected to the WLAN module “Main” terminal. The
white WLAN antenna cable is connected to the WLAN module “Aux” terminal.
2.
3.
Remove the two Phillips M2.5×3.0 screws (3) that secure the WLAN module to the computer.
Remove the WLAN module by pulling the module away from the slot at an angle (4).
NOTE: WLAN modules are designed with a notch (5) to prevent incorrect insertion.
Reverse this procedure to install the WLAN module.
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WWAN module
CAUTION: The WWAN module and the WLAN module are not interchangeable.
Description
Spare part number
632155-001
Ericsson 5521 HSPA+ WWAN module
Qualcomm Gobi 3000 HSPA/CDMA WWAN module with GPS (not available in China)
634400-001
Before removing the WWAN module, follow these steps:
Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the
computer on, and then shut it down through the operating system.
1.
Disconnect all external devices connected to the computer.
2.
3.
Disconnect the power from the computer by first unplugging the power cord from the AC outlet,
and then unplugging the AC adapter from the computer.
Remove the following components:
4.
a.
b.
Remove the WWAN module:
1.
Disconnect the WWAN antenna cables (1) and (2) from the terminals on the WWAN module.
NOTE: The red WWAN antenna cable is connected to the WWAN module “Main” terminal.
The blue WWAN antenna cable is connected to the WWAN module “Aux” terminal.
2.
Remove the two Phillips M2.5×3.0 screws (3) that secure the WWAN module to the computer.
(The edge of the module opposite the slot rises away from the computer.)
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3.
Remove the WWAN module (4) by pulling the module away from the slot at an angle.
NOTE: WWAN modules are designed with a notch (5) to prevent incorrect insertion.
Reverse this procedure to install the WWAN module.
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Keyboard
For use in:
Spare part number
For use in:
Spare part number
Keyboard with TouchPad and pointing stick (includes buttons and cables):
Belgium
649756-A41
649756-201
649756-261
649756-081
649756-051
649756-121
649756-041
649756-DJ1
649756-211
Northwest Africa
Portugal
649756-DW1
649756-131
649756-251
649756-171
649756-A81
649756-AD1
649756-071
649756-DH1
649756-B71
Brazil
Bulgaria
Denmark
France
Russia
Saudi Arabia
Slovakia and The Czech Republic
South Korea
French Canada
Germany
Greece
Spain
Sweden and Finland
Hungary
Sweden, Denmark, Norway,
Finland
Iceland
649756-DD1
649756-B31
649756-BB1
649756-061
649756-291
649756-161
649756-091
Switzerland
Taiwan
649756-BG1
649756-AB1
649756-281
649756-141
649756-031
649756-001
International
Israel
Thailand
Italy
Turkey
Japan
The United Kingdom
The United States
Latin America
Norway
Before removing the keyboard, follow these steps:
Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the
computer on, and then shut it down through the operating system.
1.
Disconnect all external devices connected to the computer.
2.
3.
Disconnect the power from the computer by first unplugging the power cord from the AC outlet,
and then unplugging the AC adapter from the computer.
Remove the following components:
4.
a.
b.
Remove the keyboard:
Turn the computer upside-down, with the front toward you.
1.
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2.
Remove the two screw caps (1) and loosen the five captive screws (2) that secure the keyboard to
the computer.
Turn the computer right-side up, with the front toward you.
Open the display as far as possible.
3.
4.
5.
Insert a flat tool under the back edge (1) of the keyboard near the display hinge. Gently lift the
rear edge of the keyboard (2) and disconnect the keyboard.
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6.
Holding the keyboard at an angle, lift the keyboard (1) far enough to gain access to the cables
underneath and release the zero insertion force (ZIF) connector (2) to which the pointing stick
cable is attached to the system board and remove the pointing stick ZIF cable (3) from the
connector.
7.
Flip the keyboard over to the left and lay it flat (1), then release the ZIF connector that secures the
keyboard cable (2) to the system board and remove the keyboard cable (3) from the ZIF
connector.
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Release the ZIF connector to which the pointing stick cable is attached, and then disconnect the
8.
cable (4) from the keyboard.
Remove the keyboard.
9.
Reverse this procedure to install the keyboard.
Secondary memory module
Description
Spare part number
639738-001
1 GB (PC3-10600, 1333 MHz, DDR3)
2 GB (PC3-10600, 1333 MHz, DDR3)
4 GB (PC3-10600, 1333 MHz, DDR3)
8 GB (PC3-10600, 1333 MHz, DDR3)
621565-001
621569-001
634091-001
Update BIOS before adding memory modules
Before adding new memory, make sure you update the computer to the latest BIOS.
CAUTION: Failure to update the computer to the latest BIOS prior to installing new memory may
result in various system problems.
To update BIOS:
Navigate to www.hp.com.
1.
2.
Click Support & Drivers > click Drivers & Software.
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3.
In the Enter a product name/number box, type the computer model information, and then
click Search.
Click the link for the computer model.
4.
5.
6.
7.
8.
Select the operating system, and then click Next.
Under Step 2: Select a Download, click the BIOS link.
Click the link for the most recent BIOS.
Click the Download button, and then follow the on-screen instructions.
Before removing the memory module, follow these steps:
Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the
computer on, and then shut it down through the operating system.
1.
Disconnect all external devices connected to the computer.
2.
3.
Disconnect the power from the computer by first unplugging the power cord from the AC outlet,
and then unplugging the AC adapter from the computer.
Remove the following components:
4.
a.
b.
c.
Remove the secondary memory module:
1.
Spread the retaining tabs (1) on each side of the memory module slot to release the memory
module. (The edge of the module opposite the slot rises away from the computer.)
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2.
Remove the memory module (2) by pulling the module away from the slot at an angle.
NOTE: Memory modules are designed with a notch (3) to prevent incorrect insertion into the
memory module slot.
Reverse this procedure to install a secondary memory module.
Top cover
The top cover kit includes the TouchPad board and capacitive board.
Description
Spare part number
Top cover
649768-001
Before removing the top cover, follow these steps:
Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the
computer on, and then shut it down through the operating system.
1.
Disconnect all external devices connected to the computer.
2.
3.
Disconnect the power from the computer by first unplugging the power cord from the AC outlet,
and then unplugging the AC adapter from the computer.
Remove the following components:
4.
a.
b.
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c.
d.
Remove the top cover:
Turn the computer upside-down, with the front toward you.
1.
2.
Remove the two Torx 8M2.0×7.0 screws (1) located in the bottom feet. You do not need to
remove the feet.
3.
Remove the two screw caps (2) and the two Torx 8M2.0x5.0 screws (3) located below the
battery bay.
Turn the computer right-side up, with the front toward you.
Open the display as far as possible.
4.
5.
6.
Release the ZIF connector (1) that secures the audio cable to the system board and remove the
audio cable (2) from the ZIF connector.
7.
Release the ZIF connector (3) that secures the TouchPad button cable to the system board and
remove the touchpad button cable (4) from the ZIF connector.
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8.
Remove the two Phillips M2.5x7.0 screws (5).
9.
Lift the rear edge (1) of the top cover.
10.
Disengage the top cover from the computer, and then lift the top cover (2) up and off the
computer.
NOTE: A small plastic brace for the VGA port rests below the top cover. Simply lift the brace.
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11.
Remove the Phillips M2.0x2.0 screw (1) from the volume control board and slide the volume
control (2) out from the tab.
Reverse this procedure to install the top cover.
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TouchPad board
NOTE: The TouchPad board is available with the top cover kit, spare part number 649768-001.
Before removing the TouchPad board, follow these steps:
Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the
computer on, and then shut it down through the operating system.
1.
Disconnect all external devices connected to the computer.
2.
3.
Disconnect the power from the computer by first unplugging the power cord from the AC outlet,
and then unplugging the AC adapter from the computer.
Remove the following components:
4.
a.
b.
c.
d.
Remove the TouchPad board:
Position the computer right-side up, with the front toward you.
1.
2.
Remove the Phillips M2.0x3.5 screw (1) that secures the TouchPad to the top cover.
3.
Disconnect the TouchPad cable (2) from the TouchPad board ZIF connector and then slide the
board (3) out from the tab.
Reverse this procedure to install the TouchPad board.
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RTC battery
Description
Spare part number
RTC battery
649769-001
Before removing the RTC battery, follow these steps:
Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the
computer on, and then shut it down through the operating system.
1.
Disconnect all external devices connected to the computer.
2.
3.
Disconnect the power from the computer by first unplugging the power cord from the AC outlet,
and then unplugging the AC adapter from the computer.
Remove the following components:
4.
a.
b.
c.
d.
Remove the RTC battery:
1.
2.
Disconnect the RTC battery cable (1) from the system board.
Gently pull the battery away from the double-sided tape that secures the battery (2) to the system
board and remove it from the computer.
Reverse this procedure to install the RTC battery.
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Display assembly
The display assemblies include two WLAN antenna transceivers and cables and two WWAN antenna
transceivers and cables.
Description
Spare part number
649753-001
30.7 cm (12.1 in) WXGA, LED, AntiGlare touch screen display assembly
30.7 cm (12.1 in) WXGA, LED, AntiGlare touch screen display assembly for use outdoors
649754-001
Before removing the display assembly, follow these steps:
Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the
computer on, and then shut it down through the operating system.
1.
Disconnect all external devices connected to the computer.
2.
3.
Disconnect the power from the computer by first unplugging the power cord from the AC outlet,
and then unplugging the AC adapter from the computer.
Remove the following components:
4.
a.
b.
c.
d.
e.
f.
Remove the display assembly:
Position the computer upside down, with the rear toward you.
1.
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Remove the two Torx 9 M2.0×5.0 screws that secure the hinge cover to the computer.
2.
Position the computer right-side up, with the rear toward you.
3.
4.
Slide the hinge cover away from the computer. The hinge cover is available in the Plastics Kit,
spare part number 649764-001.
Position the computer right-side up, with the front toward you and open the display so it stands
straight up.
5.
6.
Feed the WWAN and WLAN antennas (1) through the bottom of the base enclosure and remove
the antennas.
7.
Disconnect the webcam cable (2) from the system board.
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8.
Disconnect the display cable (3) from the system board.
CAUTION: Support the display assembly when removing the display screws in the following
step. Failure to support the display assembly can result in damage to the assembly and other
components.
9.
Remove the two Phillips M2.5x6.0 screws (1) that secure the display assembly to the base
enclosure.
10.
11.
Gently rotate the display (2) and swivel it at a 90-degree angle to gain access to the remaining
screws in the display bracket.
Remove the two Phillips M2.5 x 6.0 screws (3) that secure the display bracket to the base
enclosure.
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12.
Lift the display straight up to remove it from the base enclosure (4).
Reverse this procedure to reassemble and install the display assembly.
System board shield
Description
Spare part number
System board shield
649760-001
Before removing the system board shield, follow these steps:
Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the
computer on, and then shut it down through the operating system.
1.
Disconnect all external devices connected to the computer.
2.
3.
Disconnect the power from the computer by first unplugging the power cord from the AC outlet,
and then unplugging the AC adapter from the computer.
Remove the following components:
4.
a.
b.
c.
d.
e.
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f.
g.
Remove the system board shield:
Position the computer right-side up, with the front toward you.
1.
2.
Remove the four Phillips M2.5×3.0 screws (1) and (2) that secure the shield to the base
enclosure.
3.
Slide the shield from the computer (3).
WARNING! Use caution when handling the system shield as the object may be hot.
Reverse this procedure to install the system board shield.
NOTE: When installing a replacement system board shield, take care that the tab labeled “Watch
Out” is inserted correctly under the heat sink so that the keyboard lies flat when replaced.
Modem module
NOTE: The modem module spare part kit does not include a modem module cable. The modem
module cable is included in the Cable Kit, spare part number 649758-001. See Cable Kit on page 25
for more Cable Kit spare part number information.
Description
Spare part number
Modem module
628824-001
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Before removing the modem module, follow these steps:
Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the
computer on, and then shut it down through the operating system.
1.
Disconnect all external devices connected to the computer.
2.
3.
Disconnect the power from the computer by first unplugging the power cord from the AC outlet,
and then unplugging the AC adapter from the computer.
Remove the following components:
4.
a.
b.
c.
d.
e.
f.
g.
h.
Remove the modem module:
Turn the computer right-side up, with the front toward you.
1.
2.
3.
Disconnect the modem module (1) from the system board by lifting it straight up.
Disconnect the modem module cable (2) from the modem module, and then remove the module
from the computer.
Reverse this procedure to install the modem module.
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Bluetooth module
NOTE: The Bluetooth module spare part kit does not include a Bluetooth module cable. The Bluetooth
module cable is included in the Cable Kit, spare part number 649758-001. See Cable Kit on page 25
for more Cable Kit spare part number information.
Description
Spare part number
Bluetooth module
537921-001
Before removing the Bluetooth module, follow these steps:
Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the
computer on, and then shut it down through the operating system.
1.
Disconnect all external devices connected to the computer.
2.
3.
Disconnect the power from the computer by first unplugging the power cord from the AC outlet,
and then unplugging the AC adapter from the computer.
Remove the following components:
4.
a.
b.
c.
d.
e.
f.
g.
Remove the Bluetooth module:
Position the computer right-side up, with the front toward you.
1.
2.
Lift the Bluetooth module (1) as far as the cable will allow.
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3.
Disconnect the Bluetooth module cable from the Bluetooth module (2) and remove the module.
Reverse this procedure to reassemble and install the Bluetooth module.
Latch assembly
NOTE: The Latch Kit includes the latch, bracket, two screws, and spring.
Description
Spare part number
Latch Kit
597837-001
Before removing the latch assembly, follow these steps:
Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the
computer on, and then shut it down through the operating system.
1.
Disconnect all external devices connected to the computer.
2.
3.
Disconnect the power from the computer by first unplugging the power cord from the AC outlet,
and then unplugging the AC adapter from the computer.
Remove the following components:
4.
a.
b.
c.
d.
e.
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f.
g.
NOTE: The latch mechanism includes a small spring. Note the location of the spring.
Remove the latch assembly:
Position the computer right-side up, with the front toward you.
Detach the spring (1) from the latch.
1.
2.
3.
4.
Remove the two Phillips M2.0×4.0 screws (2) that secure the latch bracket to the base enclosure.
Lift the inner latch (3) from the computer.
Reverse this procedure to install the latch assembly.
Speaker assembly
Description
Spare part number
Speaker assembly
649767-001
Before removing the speaker assembly, follow these steps:
Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the
computer on, and then shut it down through the operating system.
1.
Disconnect all external devices connected to the computer.
2.
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Disconnect the power from the computer by first unplugging the power cord from the AC outlet,
and then unplugging the AC adapter from the computer.
3.
4.
Remove the following components:
a.
b.
c.
d.
e.
f.
g.
h.
i.
Remove the speaker assembly:
Position the computer right-side up, with the front toward you.
1.
2.
Unplug the speaker cable (1) from the audio connector board, and note the routing channel of the
speaker cable in the base enclosure.
3.
Slide the the speakers and cables (2) from the base enclosure and lift to remove.
Reverse this procedure to install the speaker assembly.
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Audio board
Description
Spare part number
Audio connector board
649762-001
Before removing the audio connector board, follow these steps:
Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the
computer on, and then shut it down through the operating system.
1.
Disconnect all external devices connected to the computer.
2.
3.
Disconnect the power from the computer by first unplugging the power cord from the AC outlet,
and then unplugging the AC adapter from the computer.
Remove the following components:
4.
a.
b.
c.
d.
e.
f.
g.
h.
i.
j.
Remove the audio connector board:
Position the computer right-side up, with the front toward you.
1.
2.
Release the ZIF connector (1) that secures the audio board cable to the system board and remove
the audio board cable (2).
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3.
Remove the Phillips M2.0×3.5 screw (3) that secures the audio connector board to the base
enclosure and lift the board (4).
Reverse this procedure to install the audio connector board.
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Smart card reader
Description
Spare part number
Smart card reader
597839-001
Before removing the smart card reader, follow these steps:
Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the
computer on, and then shut it down through the operating system.
1.
Disconnect all external devices connected to the computer.
2.
3.
Disconnect the power from the computer by first unplugging the power cord from the AC outlet,
and then unplugging the AC adapter from the computer.
Remove the following components:
4.
a.
b.
c.
d.
e.
f.
g.
h.
Remove the smart card reader:
Position the computer right-side up, with the front toward you.
1.
2.
Disconnect the smart card reader cable from the ZIF connector (1) on the system board and
remove the cable (2).
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3.
Lift the smart card reader out of the chassis (3).
NOTE: Adhesive secures the reader to the base enclosure. You must break the adhesion to
remove the reader.
4.
Remove the Bluetooth cable by disconnecting the ZIF cable (1) securing the Bluetooth module to
the system board and thn lift the cable (2).
Reverse this procedure to install the smart card reader.
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System board
NOTE: The system board spare part kits include replacement thermal material.
Description
Spare part number
For use in all countries and regions except Russia and the People's Republic of China:
Equipped with Intel Core i7-2620M 2620M, 2.7 GHz (turbo up to 3.4 GHz) processor, 4 MB 649748-001
L3 cache, 35W
●
●
●
Equipped with Intel Core i5-2410M, 2.3 GHz (turbo up to 2.9 GHz) processor, 3 MB L3
cache, 35W (select models only)
649745-001
Equipped with Intel Core i5-2520M, 2.5 GHz (turbo up to 3.2 GHz) processor, 3 MB L3
cache, 35W
649746-001
For use only in Russia and the People's Republic of China:
Equipped with Second Generation Intel Core i5-2410M Dual-Core processor [2.3 GHz (turbo 649749-001
up to 2.9 GHz), 3 MB L3 cache]
●
●
●
●
quipped with Second Generation Intel Core i5-2520M Dual-Core processor [2.5 GHz (turbo
up to 3.2 GHz), 3 MB L3 cache]
649750-001
Equipped with Second Generation Intel Core i5-2540M Dual-Core processor [2.6 GHz (turbo 649751-001
up to 3.3 GHz), 3 MB L3 cache]
Equipped with Second Generation Intel Core i7-2620M Dual-Core processor [2.7 GHz (turbo 649752-001
up to 3.4 GHz), 4 MB L3 cache]
Before removing the system board, follow these steps:
Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the
computer on, and then shut it down through the operating system.
1.
Disconnect all external devices connected to the computer.
2.
3.
Disconnect the power from the computer by first unplugging the power cord from the AC outlet,
and then unplugging the AC adapter from the computer.
Remove the following components:
4.
a.
b.
c.
d.
e.
f.
g.
h.
i.
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j.
k.
l.
m.
When replacing the system board, be sure that the following components are removed from the
defective system board and installed on the replacement system board:
●
●
●
●
●
●
Remove the system board:
Position the computer right-side up, with the front toward you.
Remove the ExpressCard or ExpressCard slot holder.
1.
2.
3.
4.
Peel back the adhesive strip (2) on the system board to reveal one of the two screws required to
remove the system board.
Remove the two Phillips M2.0×4.0 screws (2) that secure the system board to the base enclosure.
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5.
Lift the right side of the system board, and remove it from the base enclosure (3).
Reverse this procedure to install the system board.
Fan/heat sink assembly
The heat sink spare part kit includes replacement thermal material.
Description
Spare part number
Fan/heat sink assembly
649759-001
Before removing the fan/heat sink assembly, follow these steps:
Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the
computer on, and then shut it down through the operating system.
1.
Disconnect all external devices connected to the computer.
2.
3.
Disconnect the power from the computer by first unplugging the power cord from the AC outlet,
and then unplugging the AC adapter from the computer.
Remove the following components:
4.
a.
b.
c.
d.
e.
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f.
g.
h.
i.
j.
k.
l.
m.
n.
Remove the fan/heat sink assembly:
Position the system board right side up.
1.
2.
Disconnect the fan cable from the system board.
Position the system board upside down.
3.
4.
In the order indicated on the heat sink, loosen the four Phillips captive screws (1) that secure the
heat sink to the base enclosure.
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5.
Remove the fan/heat sink assembly (2).
NOTE: The thermal material must be thoroughly cleaned from the surfaces of the heat sink (1) and
processor (2) each time the heat sink is removed. Thermal material is included with fan/heat sink
assembly and system board spare part kits.
Reverse this procedure to install the fan/heat sink assembly.
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5 Computer Setup
Starting Computer Setup
Computer Setup is a preinstalled, ROM-based utility that can be used even when the operating system
is not working or will not load.
NOTE: Some of the Computer Setup menu items listed in this guide may not be supported by your
computer.
NOTE: An external keyboard or mouse connected to a USB port can be used with Computer Setup
only if USB legacy support is enabled.
To start Computer Setup, follow these steps:
Turn on or restart the computer, and then press esc while the “Press the ESC key for Startup Menu”
message is displayed at the bottom of the screen.
1.
Press f10 to enter BIOS Setup.
2.
Using Computer Setup
Navigating and selecting in Computer Setup
The information and settings in Computer Setup are accessed from the File, Security, and System
Configuration menus.
To navigate and select in Computer Setup, follow these steps:
Turn on or restart the computer, and then press esc while the “Press the ESC key for Startup Menu”
message is displayed at the bottom of the screen.
1.
To select a menu or a menu item, use the tab key and the keyboard arrow keys, and then
press enter, or use a pointing device to click the item.
●
●
●
To scroll up and down, click the up arrow or the down arrow on the right side of the screen,
or use the up arrow key or the down arrow key.
To close open dialog boxes and return to the main Computer Setup screen, press esc, and
then follow the on-screen instructions.
NOTE: You can use either a pointing device (TouchPad, pointing stick, or USB mouse) or the
keyboard to navigate and make selections in Computer Setup.
Press f10 to enter BIOS Setup.
2.
3.
Select the File, Security, or System Configuration menu.
Starting Computer Setup
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To exit Computer Setup menus, choose one of the following methods:
●
To exit Computer Setup menus without saving your changes, click the Exit icon in the lower-left
corner of the screen, and then follow the on-screen instructions.
– or –
Use the tab key and the arrow keys to select File > Ignore Changes and Exit, and then press
enter.
– or –
●
To save your changes and exit Computer Setup menus, click the Save icon in the lower-left corner
of the screen, and then follow the on-screen instructions.
– or –
Use the tab key and the arrow keys to select File > Save Changes and Exit, and then press
enter.
Your changes go into effect when the computer restarts.
Restoring factory settings in Computer Setup
NOTE: Restoring defaults will not change the hard drive mode.
To return all settings in Computer Setup to the values that were set at the factory, follow these steps:
Turn on or restart the computer, and then press esc while the “Press the ESC key for Startup Menu”
message is displayed at the bottom of the screen.
1.
Press f10 to enter BIOS Setup.
2.
3.
Use a pointing device or the arrow keys to select File > Restore Defaults.
Follow the on-screen instructions.
4.
5.
To save your changes and exit, click the Save icon in the lower-left corner of the screen, and then
follow the on-screen instructions.
– or –
Use the arrow keys to select File > Save Changes and Exit, and then press enter.
Your changes go into effect when the computer restarts.
NOTE: Your password settings and security settings are not changed when you restore the factory
settings.
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Computer Setup menus
The menu tables in this section provide an overview of Computer Setup options.
NOTE: Some of the Computer Setup menu items listed in this chapter may not be supported by your
computer.
File menu
Select
To do this
System Information
View identification information for the computer and the
●
batteries in the system.
View specification information for the processor, cache
and memory size, system ROM, video revision, and
keyboard controller version.
●
Set System Date and Time
System Diagnostics
Set or change the date and time on the computer.
Displays the following information:
System Information
●
Identification information for the computer and the
◦
batteries in the system.
Specification information for the processor, cache
and memory size, system ROM, video revision, and
keyboard controller version.
◦
Start-up Test—Verifies the system components needed for
starting the computer.
●
●
●
●
●
●
Run-In Test—Runs a comprehensive check on system
memory.
Hard Disk Test—Runs a comprehensive self-test on any
hard drive in the system.
Memory Test—Runs a comprehensive test on any
memory installed in the computer.
Battery Test—Runs a comprehensive test on any batteries
installed in the computer.
Error Log—Displays a log file if any errors have
occurred.
Restore Defaults
Replace the configuration settings in Computer Setup with the
original factory settings. (Hard drive mode, password settings,
and security settings are not changed when you restore the
factory settings.)
Reset BIOS security to factory default
Restore the BIOS security settings to the factory default.
Computer Setup menus
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Select
To do this
Ignore Changes and Exit
Cancel any changes entered during the current session. Then
exit and restart the computer.
Save Changes and Exit
Save any changes entered during the current session. Then
exit and restart the computer. Your changes go into effect
when the computer restarts.
Security menu
NOTE: Some of the menu items listed in this section may not be supported by your computer.
Select
To do this
Setup BIOS Administrator Password
Set up a BIOS administrator password.
User Management > Create New BIOS User Account (requires
a BIOS administrator password)
Select from a list of BIOS users.
●
●
Select from a list of ProtectTools users.
Password Policy (requires a BIOS administrator password)
HP SpareKey
Revise password policy criteria.
Enable/disable HP SpareKey (enabled by default).
Enable/disable HP SpareKey enrollment (enabled by default).
Always Prompt for HP SpareKey Enrollment
Fingerprint Reset on Reboot (If Present)
Reset/clear the fingerprint reader ownership (select models
only; disabled by default).
Change Password
Enter, change, or delete a BIOS administrator password.
HP SpareKey Enrollment
Enroll or reset HP SpareKey, which is a set of security
questions and answers used if you forget your password.
Anti Theft > AT-p
Enable/disable Anti-Theft Protection.
DriveLock Password
Enable/disable DriveLock on any computer hard drive
(enabled by default).
●
Change a DriveLock user password or master password.
●
NOTE: DriveLock settings are accessible only when you
enter Computer Setup by turning on (not restarting) the
computer.
Automatic DriveLock
Enable/disable Automatic DriveLock support.
TPM Embedded Security
Enable/disable support for Trusted Platform Module (TPM)
Embedded Security, which protects the computer from
unauthorized access to owner functions available in
Embedded Security for ProtectTools. For more information,
refer to the ProtectTools software Help.
NOTE: You must have a setup password to change this
setting.
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Select
To do this
Disk Sanitizer
Run Disk Sanitizer to destroy all existing data on the primary
hard drive or the drive in the upgrade bay.
CAUTION: If you run Disk Sanitizer, the data on the
selected drive is destroyed permanently.
System IDs
Enter a user-defined computer asset tracking number and
ownership tag.
Computer Setup menus
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System Configuration menu
NOTE: Some of the listed System Configuration options may not be supported by your computer.
Select
To do this
Language
Boot Options
Change the Computer Setup language.
Set a startup menu delay (in seconds).
●
●
●
●
Set the MultiBoot Express popup delay (in seconds).
Enable/disable custom logo (disabled by default).
Enable/disable display diagnostic URL (enabled by
default).
Enable/disable CD-ROM boot (enabled by default).
Enable/disable SD card boot (enabled by default).
Enable/disable floppy boot (enabled by default).
●
●
●
●
Enable/disable PXE internal NIC boot (enabled by
default).
Enable/Disable Unified Extensible Firmware Interface
(UEFI) Boot Mode (disabled by default).
●
Set the legacy boot order.
●
●
Device Configurations
Enable/disable USB legacy support (enabled by default).
When enabled, USB legacy support allows the following:
Use of a USB keyboard in Computer Setup even
when a Windows operating system is not running
◦
Startup from bootable USB devices, including a
hard drive, diskette drive, or optical drive
connected by a USB port to the computer
◦
Enable/disable fan always on while connected to an AC
outlet (disabled by default).
●
●
Enable/disable Data Execution Prevention (select models
only). When enabled, the processor can disable some
virus code execution, which helps to improve computer
security (disabled by default).
Select a SATA (Serial Advanced Technology Attachment)
device mode. The following options are available:
●
AHCI (Advanced Host Controller Interface)
IDE (Integrated Drive Electronics)
◦
◦
◦
RAID (Redundant Array of Independent Disks) (select
models only)
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Select
To do this
NOTE: Availability of these options varies by computer
model.
Enable/disable secondary battery fast charge (enabled
by default).
●
Enable/disable HP QuickLook (enabled by default).
●
●
Enable/disable preboot authentication on HP QuickLook
boot (enabled by default).
Enable/disable HP QuickWeb (enabled by default).
●
●
Enable/disable HP QuickWeb write protect (disabled by
default).
Enable/disable virtualization technology (select models
only; disabled by default).
●
●
Enable/disable TXT (Intel Trusted Execution Technology)
(select models only; disabled by default).
Enable/disable Multi Core CPU (enabled by default).
Enable/disable Intel HT Technology (enabled by default).
Enable/disable Wake on USB (enabled by default).
●
●
●
●
Enable/disable Num lock state at boot (disabled by
default).
Computer Setup menus
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Select
To do this
Built-In Device Options
Enable/disable the wireless button state (enabled by
default).
●
●
●
●
●
●
●
Enable/disable embedded WWAN device radio (select
models only; enabled by default).
Enable/disable embedded WLAN device radio (select
models only; enabled by default).
Enable/disable the embedded Bluetooth device radio
(enabled by default).
Enable/disable the network interface controller (enabled
by default).
Enable/disable LAN/WLAN switching (disabled by
default).
Set the wake on LAN state. Options include the
following:
Disabled
◦
◦
◦
Boot to Network
Follow Boot Order
Enable/disable the ambient light sensor.
●
●
Enable/disable the fingerprint device (enabled by
default).
Enable/disable the integrated camera (enabled by
default).
●
●
Enable/disable the power monitor circuit (enabled by
default).
Enable/disable the audio device (enabled by default).
Enable/disable a modem device (enabled by default).
Enable/disable the microphone (enabled by default).
●
●
●
●
Enable/disable the internal speakers (enabled by
default).
Port Options
NOTE: All port options are enabled by default.
Enable/disable the flash media reader.
Enable/disable the USB port.
●
●
CAUTION: Disabling the USB port also disables
MultiBay devices and ExpressCard devices on the
advanced port replicator.
Enable/disable the 1394 port.
Enable/disable the ExpressCard slot.
Enable/disable the Smart card slot.
Enable/disable the eSATA port.
●
●
●
●
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Select
To do this
AMT Options
NOTE: All AMT options are disabled by default.
Enable/disable firmware verbosity.
●
●
●
●
●
Enable/disable AMT setup prompt (Ctrl-P).
Enable/disable USB key provisioning support.
Enable/disable unconfigure AMT on next boot.
Select terminal emulation mode:
ANSI
◦
◦
VT100
Enable/disable firmware progress event support.
Enable/disable initiate Intel CIRA.
●
●
Set Security Level
Change, view, or hide security levels for all BIOS menu items.
Restore the default security settings.
Restore Security Defaults
Computer Setup menus
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6 Specifications
Computer specifications
Metric
U.S.
Dimensions
Length
21.2 cm
29.0 cm
3.2 cm
1.8 kg
8.35 in
11.4 in
1.27 in
3.97 lbs
Width
Height (front to rear)
Weight (equipped with 1 DIMM, 6-cell battery, WLAN
module)
Input power
Operating voltage
Operating current
Temperature
18.5 V dc @ 3.5 A – 65 W
3.5 A
Operating
5°C to 35°C
41°F to 95°F
-4°F to 140°F
Nonoperating
-20°C to 60°C
Relative humidity
Operating
10% to 90%
5% to 95%
Nonoperating
Maximum altitude (unpressurized)
Operating (14.7 to 10.1 psia)
Nonoperating (14.7 to 4.4 psia)
Shock
-15 m to 3,048 m
-15 m to 12,192 m
–50 ft to 10,000 ft
-50 ft to 40,000 ft
Operating
125 g, 2 ms, half-sine
200 g, 2 ms, half-sine
Nonoperating
Random vibration
Operating
0.75 g zero-to-peak, 10 Hz to 500 Hz, 0.25 oct/min sweep
rate
Nonoperating
1.50 g zero-to-peak, 10 Hz to 500 Hz, 0.5 oct/min sweep
rate
NOTE: Applicable product safety standards specify thermal limits for plastic surfaces. The computer operates well within this
range of temperatures.
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30.7-cm (12.1-in), WXGA display specifications
Metric
U.S.
Dimensions
Height
16.3 cm
26.1 cm
30.7 cm
Anti-glare
6.4 in
Width
10.3 in
12.1 in
Diagonal
Surface treatment
Up to 16.8 million
400:1 (typical)
Number of colors
Contrast ratio
Brightness
200 nits (typical)
Pixel resolution
Pitch
0.204 mm
1280 × 800
RGB vertical stripe
LED
Format
Configuration
Backlight
80 × 25
4.0 W
Character display
Total power consumption
Viewing angle
±75° Horizontal, ±75° Vertical (minimum)
±80° Horizontal, ±80° Vertical (typical)
Hard drive specifications
128-GB*
160-GB*
250-GB*
320-GB*
Dimensions
Height
7.0 mm
70 mm
7.0 mm
70 mm
9.5 mm
70 mm
115 g
SATA
9.5 mm
70 mm
115 g
SATA
Width
Weight
75 g
78 g
SATA Gen 2
SATA Gen 2
Interface type
100 MB/sec
ATA security
100 MB/sec
ATA security
300 MB/sec
ATA security
300 MB/sec
ATA security
Transfer rate
Security
Seek times (typical read, including setting)
30.7-cm (12.1-in), WXGA display specifications
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128-GB*
3 ms
160-GB*
3 ms
250-GB*
1.5 ms
320-GB*
1.5 ms
Single track
Average
13 ms
13 ms
11 ms
11 ms
Maximum
24 ms
24 ms
22 ms
22 ms
250,069,680
312,581,808
488,397,168
625,142,448
Logical blocks
7200 rpm
7200 rpm
7200 rpm
7200 rpm
Disc rotational speed
5°C to 35°C
5°C to 35°C
5°C to 35°C
5°C to 35°C
Operating temperature
*1 GB = 1 billion bytes when referring to hard drive storage capacity. Actual accessible capacity is less. Actual drive
specifications may differ slightly.
NOTE: Certain restrictions and exclusions apply. Contact technical support for details.
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7 Backup and recovery
To protect your information, use Windows Backup and Restore to back up individual files and folders,
back up your entire hard drive (select models only), create system repair discs (select models only), or
create system restore points. In case of system failure, you can use the backup files to restore the
contents of your computer.
Windows Backup and Restore provides the following options:
Creating a system repair disc (select models only)
Backing up individual files and folders
Creating a system image (select models only)
Scheduling automatic backups (select models only)
Creating system restore points
●
●
●
●
●
●
●
●
Recovering individual files
Restoring the computer to a previous state
Recovering information using recovery tools
NOTE: For detailed instructions, perform a search for these topics in Help and Support.
NOTE: In case of system instability, HP recommends that you print the recovery procedures and save
them for later use.
Backing up your information
Recovery after a system failure is as complete as your most current backup. You should create system
repair discs (select models only) and your initial backup immediately after software setup. As you add
new software and data files, you should continue to back up your system on a regular basis to maintain
a reasonably current backup. The system repair discs (select models only) are used to start up (boot) the
computer and repair the operating system in case of system instability or failure. Your initial and
subsequent backups allow you to restore your data and settings if a failure occurs.
You can back up your information to an optional external hard drive, a network drive, or discs.
Note the following when backing up:
Store personal files in the Documents library, and back it up regularly.
Back up templates that are stored in their associated programs.
●
●
●
Save customized settings that appear in a window, toolbar, or menu bar by taking a screen shot
of your settings. The screen shot can be a time-saver if you have to reset your preferences.
Backing up your information
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To create a screen shot:
Display the screen you want to save.
1.
2.
Copy the screen image:
To copy only the active window, press alt+fn+prt.
To copy the entire screen, press fn+prt sc.
3. Open a word-processing document, and then select Edit > Paste.
The screen image is added to the document.
Save the document.
4.
When backing up to discs, use any of the following types of discs (purchased separately): CD-R,
CD-RW, DVD+R, DVD+R DL, DVD-R, DVD-R DL, or DVD±RW. The discs you use will depend on the
type of optical drive installed in your computer.
●
●
NOTE: DVDs and DVDs with double-layer (DL) support store more information than CDs, so
using them for backup reduces the number of recovery discs required.
When backing up to discs, number each disc before inserting it into the optical drive of the
computer.
To create a backup using Backup and Restore, follow these steps:
NOTE: Be sure that the computer is connected to AC power before you start the backup process.
NOTE: The backup process may take over an hour, depending on file size and the speed of the
computer.
1.
2.
Select Start > All Programs > Maintenance > Backup and Restore.
Follow the on-screen instructions to set up your backup, create a system image (select models
only), or create a system repair disc (select models only).
NOTE: Windows includes the User Account Control feature to improve the security of your
computer. You may be prompted for your permission or password for tasks such as installing
software, running utilities, or changing Windows settings. Refer to Help and Support for more
information.
Performing a recovery
In case of system failure or instability, the computer provides the following tools to recover your files:
Windows recovery tools: You can use Windows Backup and Restore to recover information you
have previously backed up. You can also use Windows Startup Repair to fix problems that might
prevent Windows from starting correctly.
●
f11 recovery tools: You can use the f11 recovery tools to recover your original hard drive image.
The image includes the Windows operating system and software programs installed at the factory.
●
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NOTE: If you are unable to boot (start up) your computer and you cannot use the system repair discs
you previously created (select models only), you must purchase a Windows 7 operating system DVD to
reboot the computer and repair the operating system. For additional information, refer to the “Using a
Windows 7 operating system DVD (purchased separately)” section in this guide.
Using the Windows recovery tools
To recover information you previously backed up, follow these steps:
1.
2.
Select Start > All Programs > Maintenance > Backup and Restore.
Follow the on-screen instructions to recover your system settings, your computer (select models
only), or your files.
NOTE: Windows includes the User Account Control feature to improve the security of your computer.
You may be prompted for your permission or password for tasks such as installing software, running
utilities, or changing Windows settings. Refer to Help and Support for more information.
To recover your information using Startup Repair, follow these steps:
CAUTION: Using Startup Repair completely erases hard drive contents and reformats the hard drive.
All files you have created and any software installed on the computer are permanently removed. When
reformatting is complete, the recovery process restores the operating system, as well as the drivers,
software, and utilities, from the backup used for recovery.
If possible, back up all personal files.
1.
2.
If possible, check for the presence of the Windows partition and the HP Recovery partition.
To check for the Windows partition, select Start > Computer.
To check for the HP Recovery partition, select Start, right-click Computer, click Manage, and
then click Disk Management.
NOTE: If the Windows partition and the HP Recovery partition are not listed, you must recover
your operating system and programs using the Windows 7 operating system DVD and the Driver
Recovery disc (both purchased separately). For additional information, refer to the “Using a
Windows 7 operating system DVD (purchased separately)” section in this guide.
If the Windows partition and the HP Recovery partition are listed, restart the computer, and then
press f8 before the Windows operating system loads.
3.
4.
On the Advanced Boot Options screen, use the arrow keys to highlight Repair your computer,
and then press enter.
Follow the on-screen instructions.
5.
NOTE: For additional information on recovering information using the Windows tools, perform a
search for these topics in Help and Support.
Performing a recovery
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Using f11
CAUTION: Using f11 completely erases hard drive contents and reformats the hard drive. All files
you have created and any software installed on the computer are permanently removed. The f11
recovery tool reinstalls the operating system and HP programs and drivers that were installed at the
factory. Software not installed at the factory must be reinstalled.
To recover the original hard drive image using f11, follow these steps:
If possible, back up all personal files.
1.
2.
If possible, check for the presence of the HP Recovery partition: select Start, right-click
Computer, click Manage, and then click Disk Management.
NOTE: If the HP Recovery partition is not listed, you must recover your operating system and
programs using the Windows 7 operating system DVD and the Driver Recovery disc (both
purchased separately). For additional information, refer to the “Using a Windows 7 operating
system DVD (purchased separately)” section in this guide.
If the HP Recovery partition is listed, restart the computer, and then press esc while the “Press the
ESC key for Startup Menu” message is displayed at the bottom of the screen.
3.
Press f11 to enter the HP Recovery menu.
Follow the on-screen instructions.
4.
5.
Using a Windows 7 operating system DVD (purchased separately)
If you are unable to boot (start up) your computer and you cannot use the system repair discs you
previously created (select models only), you must purchase a Windows 7 operating system DVD to
reboot the computer and repair the operating system. Make sure that your most recent backup (stored
on discs or on an external drive) is easily accessible. To order a Windows 7 operating system DVD, go
instructions. You can also order the DVD by calling technical support. For contact information, refer to
the Worldwide Telephone Numbers booklet included with the computer.
CAUTION: Using a Windows 7 operating system DVD completely erases hard drive contents and
reformats the hard drive. All files you have created and any software installed on the computer are
permanently removed. When reformatting is complete, the recovery process helps you restore the
operating system, as well as drivers, software, and utilities.
To initiate recovery using a Windows 7 operating system DVD, follow these steps:
NOTE: This process takes several minutes.
If possible, back up all personal files.
1.
2.
Restart the computer, and then insert the Windows 7 operating system DVD into the optical drive
before the Windows operating system loads.
When prompted, press any keyboard key.
Follow the on-screen instructions.
Click Next.
3.
4.
5.
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6.
7.
Select Repair your computer.
Follow the on-screen instructions.
Performing a recovery
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8 Power cord set requirements
The wide range input feature of the computer permits it to operate from any line voltage from 100 to
120 volts AC, or from 220 to 240 volts AC.
The 3-conductor power cord set included with the computer meets the requirements for use in the
country or region where the equipment is purchased.
Power cord sets for use in other countries and regions must meet the requirements of the country or
region where the computer is used.
Requirements for all countries and regions
The requirements listed below are applicable to all countries and regions:
The length of the power cord set must be at least 1.5 m (5.0 ft) and no more than 2.0 m (6.5 ft).
●
●
All power cord sets must be approved by an acceptable accredited agency responsible for
evaluation in the country or region where the power cord set will be used.
The power cord sets must have a minimum current capacity of 10 amps and a nominal voltage
rating of 125 or 250 V AC, as required by the power system of each country or region.
●
●
The appliance coupler must meet the mechanical configuration of an EN 60 320/IEC 320
Standard Sheet C13 connector for mating with the appliance inlet on the back of the computer.
Requirements for specific countries and regions
Country/region
Australia
Austria
Accredited agency
EANSW
OVE
Applicable note number
1
1
1
2
1
1
1
1
1
3
1
1
Belgium
CEBC
Canada
CSA
Denmark
Finland
DEMKO
FIMKO
UTE
France
Germany
Italy
VDE
IMQ
Japan
METI
The Netherlands
Norway
KEMA
NEMKO
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Country/region
The People's Republic of China
South Korea
Accredited agency
Applicable note number
CCC
EK
5
4
1
1
4
1
2
Sweden
SEMKO
SEV
BSMI
BSI
Switzerland
Taiwan
The United Kingdom
The United States
UL
The flexible cord must be Type HO5VV-F, 3-conductor, 1.0-mm² conductor size. Power cord set fittings (appliance coupler
and wall plug) must bear the certification mark of the agency responsible for evaluation in the country or region where it
will be used.
1.
The flexible cord must be Type SPT-3 or equivalent, No. 18 AWG, 3-conductor. The wall plug must be a two-pole
grounding type with a NEMA 5-15P (15 A, 125 V) or NEMA 6-15P (15 A, 250 V) configuration.
2.
3.
The appliance coupler, flexible cord, and wall plug must bear a “T” mark and registration number in accordance with the
Japanese Dentori Law. The flexible cord must be Type VCT or VCTF, 3-conductor, 1.00-mm² conductor size. The wall plug
must be a two-pole grounding type with a Japanese Industrial Standard C8303 (7 A, 125 V) configuration.
The flexible cord must be Type RVV, 3-conductor, 0.75-mm² conductor size. Power cord set fittings (appliance coupler
and wall plug) must bear the certification mark of the agency responsible for evaluation in the country or region where it
will be used.
4.
5.
The flexible cord must be Type VCTF, 3-conductor, 0.75-mm² conductor size. Power cord set fittings (appliance coupler
and wall plug) must bear the certification mark of the agency responsible for evaluation in the country or region where it
will be used.
Requirements for specific countries and regions
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9 Recycling
Battery
When a battery has reached the end of its useful life, do not dispose of the battery in general
household waste. Follow the local laws and regulations in your area for computer battery disposal.
Display
WARNING! The backlight contains mercury. Caution must be exercised when removing and
handling the backlight to avoid damaging this component and causing exposure to the mercury.
CAUTION: The procedures in this chapter can result in damage to display components. The only
components intended for recycling purposes are the liquid crystal display (LCD) panel and the
backlight. When you remove these components, handle them carefully.
NOTE: Materials Disposal. This HP product contains mercury in the backlight in the display assembly
that might require special handling at end-of-life. Disposal of mercury may be regulated because of
environmental considerations. For disposal or recycling information, contact your local authorities, or
This section provides disassembly instructions for the display assembly. The display assembly must be
disassembled to gain access to the backlight (1) and the liquid crystal display (LCD) panel (2).
NOTE: The procedures provided in this chapter are general disassembly instructions. Specific details,
such as screw sizes, quantities, and locations, and component shapes and sizes, can vary from one
computer model to another.
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Perform the following steps:
1.
Remove the (1) and screws (2) that secure the display bezel to the display assembly.
2.
3.
Lift up and out on the left and right inside edges (1) and the top and bottom inside edges (2) of
the display bezel until the bezel disengages from the display assembly.
Remove the display bezel 3.
Display
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4.
Disconnect all display panel cables (1) from the display inverter and remove the inverter 2.
5.
6.
Remove all screws (1) that secure the display panel assembly to the display enclosure.
Remove the display panel assembly (2) from the display enclosure.
Turn the display panel assembly upside down.
7.
8.
Remove all screws that secure the display panel frame to the display panel.
9.
Use a sharp-edged tool to cut the tape (1) that secures the sides of the display panel to the display
panel frame.
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10.
Remove the display panel frame (2) from the display panel.
11.
12.
Remove the screws (1) that secure the backlight cover to the display panel.
Lift the top edge of the backlight cover (2) and swing it outward.
Remove the backlight cover.
13.
14.
15.
Turn the display panel right-side up.
Remove the backlight cables (1) from the clip (2) in the display panel.
Turn the display panel upside down.
16.
Display
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Remove the backlight frame from the display panel.
17.
WARNING! The backlight contains mercury. Exercise caution when removing and handling the
backlight to avoid damaging this component and causing exposure to the mercury.
Remove the backlight from the backlight frame.
18.
19.
20.
21.
Disconnect the display cable (1) from the LCD panel.
Remove the screws (2) that secure the LCD panel to the display rear panel.
Release the LCD panel (3) from the display rear panel.
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22.
Release the tape (4) that secures the LCD panel to the display rear panel.
Remove the LCD panel.
23.
Recycle the LCD panel and backlight.
24.
Display
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Index
Charge level indicator
identifying 17
Symbols/Numerics
Bluetooth compartment
identifying 11
components
A
Accessory battery connector
identifying 17
bottom 17
display 14
front 11
Accessory battery connector door
identifying 17
Bluetooth module
Ambient light sensor, identifying
removal 72
rear 16
top 6
firmware progress event
support 93
unconfigure AMT on next
boot 93
built-in device
computer feet
locations 41
Computer Setup
microphone 92
connectors, service
considerations 36
ctrl+alt+del button
identifying 16
USB key provisioning support
antennas
disconnecting 52, 53
modem 92
Network Interface Controller
(LAN) 92
audio board
buttons
removal 76
audio connector board
audio-in (microphone) jack,
identifying 12
D
display assembly
removal 66
audio-out (headphone) jack,
identifying 12
display panel
Docking connector
identifying 17
B
base enclosure, spare part
number 22
C
Cable Kit
contents 25
cables
battery
docking station, spare part
number 27
removal 43
docking support, product
description 3
110
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drive 7
mute 7
power 8
TouchPad 7
webcam 14
E
embedded numeric keypad,
identifying 10
I
integrated webcam light,
identifying 14
M
esc button
internal microphones, identifying
mass storage devices, spare part
numbers 26
Media Card Reader, identifying
identifying 16
ExpressCard slot
identifying 13
ExpressCard slot insert, illustrated
J
memory module
jacks
microphone (audio-in) jack,
identifying 12
network 16
external media cards, product
description 3
microphone, product description
modem module
K
F
removal 70
keyboard
fan/heat sink assembly
removal 82
removal 55
Keyboard light button
identifying 14
keys
feet
locations 41
N
fingerprint reader
identifying 12
function keys
esc 10
fn 10
function 10
O
operating system, product
description 4
identifying 10
P
passwords 88
pen
removal 42
pen holder
identifying 13
Plastics Kit
L
G
language, changing in Computer
Setup 90
grounding equipment and
methods 39
latch assembly
removal 73
Latch Kit
lights
H
hard drive
precautions 36
removal 48
contents 24
battery 8
specifications 95
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pointing device, product
description 3
webcam 2
wireless 2
DriveLock 88
set up BIOS administrator
password 88
Q
QuickWeb button
identifying 12
R
recycling
battery 104
display 104
removal/replacement
preliminaries 35
procedures 40
setup utility
ports
1394 14
USB 12
RJ-11 (modem) jack, identifying
RJ-11 connector cable
illustrated 25
RJ-45 (network) jack, identifying
Rotate button
identifying 16
RTC battery
removal 65
power cord
power requirements, product
description 3
primary memory module
removal 45
slots
smart card reader
identifying 12
removal 78
solid-state drive, spare part
speaker assembly
product description
audio 2
chipset 1
removal 74
S
Ethernet 2
graphics 1
keyboard 3
microphone 2
ports 3
processors 1
security 4
specifications
SATA (Serial Advanced Technology
AHCI (Advanced Host Controller
Interface) 90
computer 94
display 95
IDE (Integrated Drive
Electronics) 90
system board
Secondary Battery Fast Charge
secondary memory module
removal 58
removal 80
system board shield
removal 69
always prompt for HP SpareKey
enrollment 88
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Windows applications key,
identifying 10
Windows logo key, identifying
wireless antennas
T
top cover
removal 60
Touch screen
identifying 15
TouchPad
buttons 6
TouchPad board
disconnecting 52
wireless antennas, disconnecting
Wireless light
identifying 13
Wireless switch
identifying 13
WLAN module
removal 64
TXT (IntelTrusted Execution
Technology) 91
removal 50
WWAN module
removal 53
U
Unified Extensible Firmware
USB charging port, identifying
V
W
webcam 14
webcam light
identifying 11
Windows 7 operating system
DVD 100
113
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