Grandstream Networks IP Phone GXP1400 User Manual

Grandstream Networks, Inc.  
GXP1400/1405 Small-Medium Business IP Phone  
Grandstream Networks, Inc.  
GXP1400/1405 User Manual  
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GUI INTERFACE EXAMPLES  
GXP1400/1405 USER MANUAL  
1. Screenshot of Configuration Login Page  
2. Screenshot of Status Page  
3. Screenshot of Basic Setting Configuration Page  
4. Screenshot of Advanced User Configuration Page  
5. Screenshot of SIP Account Configuration Page  
6. Screenshot of Saved Configuration Changes Page  
7. Screenshot of Reboot Page  
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Welcome  
GXP1400/1405 is a next generation small-to-medium business IP phone that features 2 lines with 1 SIP  
account, a 128x40 graphical LCD, 3 XML programmable context-sensitive soft keys, dual network ports  
with integrated PoE (GXP1405 only), and 3-way conference. The GXP1400/1405 delivers superior HD  
audio quality, rich and leading edge telephony features, personalized information and customizable  
application service, automated provisioning for easy deployment, advanced security protection for  
privacy, and broad interoperability with most 3rd party SIP devices and leading SIP/NGN/IMS platforms. It  
is a perfect choice for small-to-medium businesses looking for a high quality, feature rich IP phone with  
affordable cost.  
Caution: Changes or modifications to this product not expressly approved by Grandstream, or operation  
of this product in any way other than as detailed by this User Manual, could void your manufacturer  
warranty.  
Warning: Please do not use a different power adaptor with the GXP1400/1405 as it may cause damage  
to the products and void the manufacturer warranty.  
Note:  
This document is subject to change without notice.  
Reproduction or transmittal of the entire or any part, in any form or by any means, electronic or print,  
for any purpose without the express written permission is not permitted.  
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Installation  
EQUIPMENT PACKAGING  
Table 1: Equipment Packaging  
GXP1400/1405  
Main Case  
Yes  
Handset  
Yes  
Phone Cord  
Power Adaptor  
Ethernet Cable  
Base Stand  
Yes  
Yes (GXP1400 only)  
Yes  
Yes  
Yes  
Quick Start Guide  
CONNECTING YOUR PHONE  
The connectors of the GXP1400/1405 are located on the bottom of the device.  
Table 2: GXP1400/1405 Connectors  
PC  
10/100Mbps RJ-45 ports for PC (downlink) connection  
10/100Mbps RJ-45 port for LAN (uplink) connection, integrated PoE (GXP1405  
only)  
LAN  
Power Jack  
5V DC power port; UL Certified  
Handset Jack  
Headset Jack  
RJ9  
RJ9  
SAFETY COMPLIANCES  
The GXP1400/1405 phone complies with FCC/CE and various safety standards. The GXP1400/1405 power  
adaptor is compliant with the UL standard. Please use the universal power adaptor provided with the  
GXP1400/1405 package only. The manufacturer’s warranty does not cover damages to the phone caused by  
unsupported power adaptors.  
WARRANTY  
If you purchased your GXP1400/1405 from a reseller, please contact the company where you purchased  
your phone for replacement, repair or refund. If you purchased the product directly from Grandstream,  
contact your Grandstream Sales and Service Representative for a RMA (Return Materials Authorization)  
number before you return the product. Grandstream reserves the right to remedy warranty policy without  
prior notification.  
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Product Overview  
Table 3: GXP1400/1405 Feature Guide  
Features  
GXP1400/1405  
LCD Display  
128 x 40 pixel  
Number of Lines  
Programmable Soft Keys  
Extension Module  
2
3
N/A  
Table 4: GXP1400/1405 Key Features in a Glance  
Features  
Benefits  
Open Standards  
Compatibility  
SIP RFC3261, TCP/IP/UDP, RTP, HTTP/HTTPS, ARP/RARP, ICMP,  
DNS (A record, SRV and NAPTR), DHCP (both client and server),  
PPPoE, TELNET, TFTP, NTP, STUN, SIMPLE, SIP over TLS, 802.1x,  
TR-069  
Superb Audio Quality  
Advanced Digital Signal Processing (DSP), Silence Suppression, VAD,  
CNG, AGC  
Network Interfaces  
Feature Rich  
10/100 Mbps Ethernet port, integrated PoE (GXP1405 only)  
Traditional voice features including caller ID, call waiting, hold, transfer,  
forward, block, auto-dial, off-hook dial  
Advanced Features  
2 line keys with dual-color LED and 1 SIP account, 3 way conference,  
graphic LCD, 3 XML programmable context sensitive soft keys, 5  
navigation keys,  
8
dedicated buttons for HOLD, TRANSFER,  
CONFERENCE, VOLUME, HEADSET, MUTE/DND, SPEAKERPHONE,  
SEND/REDIAL  
Advanced Functionality  
Customized downloadable ring-tones, SRTP, SIP over TLS, multi-  
language support and XML enabled, adjustable positioning angles, wall  
mountable, AES encryption, automatic multimedia service (eg., weather  
information)  
Table 5: GXP1400/1405 Hardware Specifications  
GXP1400/1405  
LAN Interface  
10/100 Mbps Full/Half Duplex Ethernet port with auto detection  
Integrated PoE (GXP1405 only)  
Graphic LCD Display  
Expansion Module  
Call Appearance LED  
128 x 40 pixel  
N/A  
2 Dual color (green/red) line keys  
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Universal Switching  
Power Adaptor  
Dimension  
Input: 100-240VAC 50-60 Hz  
Output: +5VDC, 800mA, 4.0 W, UL certified  
186mm (W) x 210mm (L) x 81mm (D)  
Unit weight: 0.7KG  
Weight  
Package weight: 1.1KG (GXP1400), 1.0KG (GXP1405)  
Temperature  
Humidity  
32 -104° F/ 0 - 40°C  
10% - 90% (non-condensing)  
Compliance  
FCC Part 15 (CFR 47) Class B  
EN55022 Class B, EN55024, EN61000-3-2, EN61000-3-3, EN 60950-1  
AS/NZS CISPR 22 Class B, AS/NZS CISPR 24, RoHS  
UL 60950 (power adapter)  
Table 6: GXP1400/1405 Technical Specifications  
Lines  
2 lines with 1 SIP account, 3 XML programmable soft-keys  
Protocol Support  
Support SIP 2.0, TCP/UDP/IP, PPPoE, RTP, SRTP by SDES, HTTP,  
ARP/RARP, ICMP, DNS, DHCP, NTP, TFTP, SIMPLE/PRESENCE  
protocols, TR-069, 802.1x  
Support multiple SIP accounts and up to 11 media channels concurrently  
Support SIP PUBLISH method (RFC 3903), SIP Presence package  
(RFC 3856, 3863) for use of MFKs, SIP Dialog package (RFC 4235)  
Support for SIP MESSAGE method (RFC 3428)  
Display  
Graphic LCD display, up to 4 level grayscale  
Feature Keys  
HOLD, TRANSFER, CONF, LINE 1, LINE 2, MSG, SPEAKERPHONE,  
HANDSET, HEADSET, MUTE/DND, NAVIGATION(5), VOLUME, 3 XML  
Programmable Soft keys  
Device Management  
Audio Features  
NAT-friendly remote software upgrade (via TFTP/HTTP) for deployed  
devices including behind firewall/NAT  
Auto/manual provisioning system, Web GUI Interface  
Support Layer 2 (802.1Q, VLAN, 802.1p) and Layer 3 QoS (ToS,  
DiffServ, MPLS)  
Full-duplex hands-free speakerphone  
Advanced Digital Signal Processing (DSP)  
Dynamic negotiation of codec and voice payload length  
Support for G.723,1 (5.3/6.3K), G.729A/B, G.711 a/µ-law, G.726-32,  
G.722 (wide-band), and iLBC codecs  
In-band and out-of-band DTMF (in audio, RFC2833, SIP INFO)  
Silence Suppression, VAD (voice activity detection), CNG (comfort noise  
generation), ANG (automatic gain control)  
Acoustic Echo Cancellation (AEC) with Acoustic Gain Control (AGC) for  
speakerphone mode, support side tone  
Adaptive jitter buffer control (patent-pending) and packet delay and loss  
concealment  
HD audio handset with HD wideband audio codecs for excellent double-  
talk performance  
Telephony Features  
Intuitive graphic user interface (GUI), downloadable phone book (XML,  
LDAP), support for anonymous call using privacy header, MLS (multi  
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language support)  
Voice mail indicator, downloadable custom ring-tones, call hold, call  
transfer (attended/blind), call forward, call waiting, caller ID, mute, redial,  
call log, caller ID display or block, Do-Not-Disturb (DND) and volume  
control  
3-way conference, dial plan prefix, dial-plan support, off-hook auto dial,  
auto answer and early dial  
Network and Provisioning  
Via keypad/LCD, Web browser, or secure (AES encrypted) central  
configuration file, manual or dynamic host configuration protocol (DHCP)  
network setup  
Support NAT traversal using IETF STUN and Symmetric RTP  
Support for IEEE 802.1p/Q tagging (VLAN), Layer 3 ToS  
Firmware  
Upgrades  
Support firmware upgrade via TFTP or HTTP  
Support for Authenticating configuration file before accepting changes  
User specific URL for configuration file and firmware files  
Mass provisioning using TR-069 or encrypted XML configuration file  
Advanced Server Features Message waiting indication, support DNS SRV Look up and SIP Server  
Fail Over, Support customizable idle screen via downloading XML by  
HTTP/TFTP  
Security  
User and administrator level passwords, MD5 and MD5-sess based  
authentication, AES based secure configuration file, SRTP, TLS, 802.1x  
media access control  
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Using the GXP1400/1405  
GETTING FAMILIAR WITH THE LCD  
GXP1400/1405 has a dynamic and customizable screen. The screen displays differently depending on  
whether the phone is idle or in use (active screen).  
Table 7: LCD Display Definition  
Display Item  
Definitions  
Displays the current date and time. It can be synchronized with Internet time  
servers  
DATE AND TIME  
LOGO NAME  
Displays company logo name. This logo name can be customized via xml screen  
customization. The maximum size for logo name is 22 characters in English  
NETWORK  
STATUS  
Shows the status of network in the middle of the screen. It will indicate whether  
the network is down or starting  
STATUS BAR  
SOFTKEYS  
Shows the status of the phone, using icons as shown in the next table  
The softkeys are context sensitive and will change depending on the status of  
the phone. Typical functions assigned to soft-buttons are:  
FORWARD ALL Unconditionally forwards the phone line to another  
phone  
MISSED CALL This option shows unanswered calls to this phone.  
NEXTSCR  
Press this button to toggle between idle screen, weather  
and IP Address.  
REDIAL  
Redials the last dialed-out number  
Hangs up the call  
END CALL  
Table 8: LCD Icons  
LCD Icons  
Descriptions  
SIP Registration Status Icon:  
Solid – connected to SIP Server/IP address received  
SIP Registration Status Icon:  
Blank – SIP Proxy/Server not registered  
Handset Status Icon:  
OFF - handset on-hook  
ON - handset off-hook  
Speaker Phone Status Icon:  
OFF - speakerphone off  
ON - speakerphone on  
ON - headset on  
Headset Status Icon:  
OFF - headset off  
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DND Icon:  
OFF - “Do Not Disturb” disabled  
ON - “Do Not Disturb” enabled  
Calls Forwarded Icon:  
INDICATES calls are forwarded. Please refer to call forwarding procedures  
MUTE Icon:  
INDICATES call is on MUTE during the call  
SRTP Icon:  
INDICATES SRTP is enabled for the call  
Table 9: GXP1400/1405 KEYPAD BUTTONS  
Button  
HOLD  
Descriptions  
Place active call on hold  
TRANSFER  
Transfer an active call to another number  
CONF  
Press CONF button to connect Calling/Called party into conference  
Switch between Line 1 and Line 2  
LINE 1 / LINE 2  
Mute an active call; or use as DND button when the phone is in idle state.  
Press HEADSET key to answer/hang up phone calls when using headset. It also  
allows user to toggle between headset and speaker  
Enable/Disable hands-free speaker  
Enable/Disable handset mode; or used as SEND/REDIAL  
Press the four navigation keys to move up/down/left/right  
Press the round button in the center to enter Keypad Configuration “MENU”  
mode when phone is idle. Or use it as ENTER key when in Keypad  
Configuration  
Adjust volume by pressing “– “or “+”  
Standard phone keypad; press # key to send call; press * key to for IVR  
functions  
0 - 9, *, #  
MAKING PHONE CALLS  
Handset, Headset and Speakerphone  
The GXP1400/1405 allows you to make phone calls via handset, headset or speakerphone. During the  
active calls the user can switch between the handset, headset and the speakerphone by pressing the  
corresponding keys on the phone.  
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Dual Lines with SIP Account  
GXP1400/1405 can support up to two lines “virtually” mapped to a SIP account. In off-hook state, select an  
idle line and the dial tone will be heard. To make a call, select the line you wish to use. The user can switch  
lines before dialing any number by pressing the LINE button.  
Completing Calls  
There are FIVE ways to complete a call:  
1. DIAL: To make a phone call.  
Take Handset off hook  
or press SPEAKER button  
or press HEADSET button  
or press an available LINE key to activate speakerphone  
The line will have a dial tone  
Enter the phone number  
Press “#” or HANDSET button to send  
2. REDIAL: To redial the last dialed phone number.  
Take Handset off-hook  
or press the SPEAKER button  
or press an available LINE key to activate speakerphone  
or on idle screen  
Press the REDIAL soft-key  
3. VIA CALL HISTORY: To call a phone number in the phone’s history.  
Press the MENU button to bring up the Main Menu.  
Select Call History and then “Answered Calls”, “Missed Calls” or “Dialed Calls” or etc  
depending on your needs  
Select phone number using the arrow keys  
Press OK to select  
Select and press “Dial” to dial out  
4. VIA PHONEBOOK: To Call a phone in from the phone’s phonebook.  
Go to the phonebook by pressing the DOWN arrow key or pressing the menu button and  
selecting “Phone Book”  
Select the phone number by using the arrow keys  
Press OK to select  
Select and press “Dial” to dial out  
5. VIA PAGE/INTERCOM: Server/PBX has to support Page/Intercom. Also, GXP1400/1405 and PBX have  
to be configured correctly.  
Take Handset off hook  
or press SPEAKER button  
or press HEADSET button  
or press an available LINE key to activate speakerphone  
Press OK and the screen will display “LINEx: PAGE”  
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Dial the number to Page/Intercom  
Press “SEND” button to dial out  
NOTE:  
Dial-tone and dialed number display occurs after the handset is off-hook, or handset button is  
pressed, or speaker button is pressed, or the line key is selected. After dialing the number, the  
phone waits 4 seconds (by default; No key Entry Timeout) before sending and initiating the call.  
Press “#” button to override the 4 second delay.  
Making Calls using IP Addresses  
Direct IP Call allows two phones to talk to each other in an ad-hoc fashion without a SIP proxy. VoIP calls  
can be made between two phones if:  
Both phones have public IP addresses, or  
Both phones are on a same LAN/VPN using private or public IP addresses, or  
Both phones can be connected through a router using public or private IP addresses (with necessary  
port forwarding or DMZ)  
To make a direct IP call, please follow these steps:  
Press MENU button to bring up MAIN MENU  
Select “Direct IP Call” using the arrow-keys  
Press OK to select  
Input the 12-digit target IP address. (Please see example below)  
Press OK key to initiate call.  
For example: If the target IP address is 192.168.1.60 and the port is 5062 (e.g. 192.168.1.60:5062), input  
the following: 192*168*1*60#5062. The “*” key represents the dot “.”; the “#” key represents colon “:”. Press  
OK to dial out.  
The GXP1400/1405 also supports Quick IP Call mode. This enables the phone to make direct IP-calls,  
using only the last few digits (last octet) of the target phone’s IP-number. This is possible only if both phones  
are in under the same LAN/VPN. This simulates a PBX function using the CMSA/CD without a SIP server.  
Controlled static IP usage is recommended.  
To enable Quick IP calls, the phone has to be setup first. This is done through the web-setup function. In the  
“Advanced Settings” page, set the "Use Quick IP-call mode” to “Yes”. When #xxx is dialed, where x is 0-9  
and xxx <=255, a direct IP call to aaa.bbb.ccc.XXX is completed. “aaa.bbb.ccc” is from the local IP address  
regardless of subnet mask. The numbers #xx or #x are also valid. The leading 0 is not required (but OK).  
For example:  
192.168.0.2 calling 192.168.0.3 -- dial #3 followed by #  
192.168.0.2 calling 192.168.0.23 -- dial #23 followed by #  
192.168.0.2 calling 192.168.0.123 -- dial #123 followed by #  
192.168.0.2: dial #3 and #03 and #003 results in the same call -- call 192.168.0.3  
NOTE:  
If you have a SIP Server configured, a Direct IP-IP still works. If you are using STUN, the Direct IP-IP  
call will also use STUN. Configure the “Use Random Port” to “No” when completing Direct IP calls.  
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ANSWERING PHONE CALLS  
Receiving Calls  
1. Incoming single call: Phone rings with selected ring-tone. The corresponding LINE flashes in red.  
Answer call by taking Handset off hook or pressing SPEAKER or HEADSET or by pressing the  
corresponding account LINE button.  
2. Incoming multiple calls: When another call comes in while having an active call, the phone will  
produce a Call Waiting tone (stutter tone). Answer the incoming call by pressing its corresponding  
LINE button. The current active call will be put on hold.  
Do Not Disturb  
Do Not Disturb can be enabled/disabled by pressing the MUTE/DND button on the phone. Or users  
could set it from the MENU following the steps below.  
1. Press the MENU button and scroll down to “Preference”.  
2. Select “Do Not Disturb” by pressing menu button.  
3. Use arrow keys to either enable or disable “Do Not Disturb” feature.  
4. When enabled, there will be a special ‘Do Not Disturb” icon appearing on the display. This will send  
the incoming caller directly to voicemail.  
PHONE FUNCTIONS DURING A PHONE CALL  
Call Waiting/Call Hold  
1. Hold: Place a call on ‘hold’ by pressing the “HOLD” button.  
2. Resume: Resume call by pressing the corresponding blinking LINE.  
3. Multiple Calls: Automatically place ACTIVE call on ‘HOLD’ by selecting another available LINE to  
place or receive another call. Call Waiting tone (stutter tone) audible when line is in use.  
Mute  
1. During the call, press the MUTE button to enable/disable muting the microphone.  
2. The “Line Status Indicator” will show “LINEx: TALKING” or “LINEx: MUTE” to indicate whether the  
microphone is muted.  
Call Transfer  
GXP1400/1405 supports both Blind and Attended transfer. Also, users could make auto-attended transfer  
when this feature is enabled from web GUI.  
1. Blind Transfer: Press “TRANSFER” button, then dial the number and press the # button to  
complete transfer of active call.  
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2. Attended Transfer: Press “LINEx” button to make a call and automatically place the ACTIVE LINE  
on HOLD. Once the call is established, press “TRANSFER” key then the LINE button of the waiting  
line to transfer the call. Hang up the phone call after the call is transferred.  
3. Auto-Attended Transfer: Users could enable Auto-Attended Transfer under Web GUI->Advanced  
Setting Page. During the first call, press “TRANSFER” hard button and it will bring up another line.  
The first call will be on hold. Enter the number and press SEND or “#” key to establish the second  
call. After the second call is established, users could press “TRANSFER” hard button to transfer the  
call, or press the SPLIT soft key so the second call will be resumed.  
NOTE:  
To transfer calls across SIP domains, SIP service providers must support transfer across SIP  
domains.  
3-Way Conferencing  
GXP1400/1405 can host conference calls and supports up to 3-way conference calling.  
1. Initiate a Conference Call:  
.
.
.
Establish a connection with two parties  
Press CONF button  
Choose the desired line to join the conference by pressing the corresponding LINE button  
2. Cancel Conference:  
.
If after pressing the “CONF” button, a user decides not to conference anyone, press HOLD  
or the original LINE button  
.
This will resume two-way conversation  
3. End Conference:  
.
.
Press HOLD to end the conference call and put all parties on hold  
To speak with an individual party, select the corresponding LINE key  
GXP1400/1405 also supports Easy Conference mode. In Easy Conference mode, users can initiate  
conference by calling another number when the current line is in talking or conference. Also the conference  
can be re-established by pressing the ReConf softkey when the conference is on hold. Easy Conference  
mode can be used combined with the traditional ways to establish 3-way conference.  
1. Initiate a Conference Call:  
.
.
.
.
Establish one call  
Press CONF button and a new line will be brought up  
Dial the number and press SEND button to establish the second call  
Press CONF button again or press the ConfCall softkey to establish the 3-way conference  
2. Hold Conference:  
.
During the conference, press HOLD button and the conference will be put on hold  
-
-
To resume the conference, press the ReConf softkey  
To split the conference and resume the call with each party, press the  
corresponding line key  
-
3. End Conference:  
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.
.
If the users decide not to conference after establishing the second call, press EndCall  
softkey instead of ConfCall softkey/CONF button. It will end the second call and the screen  
will show the first call is on hold.  
During the conference, press EndCall softkey or hang up to end the conference  
NOTE:  
The party that starts the conference call has to remain in the conference for its entire duration, you  
can put the party on mute but it must remain in the conversation. Also, this is not applicable when the  
feature “Transfer on call hangup” is turned on.  
When using Easy Conference mode, press SEND button to establish the second call after entering  
the number instead of using “#”.  
Voice Messages (Message Waiting Indicator)  
A blinking red MWI (Message Waiting Indicator) on the top right corner of the GXP1400/1405 indicates a  
message is waiting. Dial into the voicemail box to retrieve the message. An IVR will prompt the user through  
the process of message retrieval.  
Shared Call Appearance (SCA)  
The GXP1400/1405 phone supports shared call appearance by Broadsoft standard. This feature allows  
members of the SCA group to shared SIP lines and provides status monitoring (idle, active, progressing,  
hold) of the shared line. When there is an incoming call designated for the SCA group, all of the members of  
the group will be notified of an incoming call and will be able to answer the call from the phone with the SCA  
extension registered.  
All the users that belong to the same SCA group will be notified by visual indicator when a user seizes the  
line and places an outgoing call, and all the users of this group will not be able to seize the line until the line  
goes back to an idle state or when the call is placed on hold. (With the exception of when multiple call  
appearances are enabled on the server side).  
In the middle of the conversation, there are two types of hold: Public Hold and Private Hold. When a member  
of the group places the call on public hold, the other users of the SCA group will be notified of this by the red-  
flashing button and they will be able to resume the call from their phone by pressing the line button. However,  
if this call is placed on private-hold, no other member of the SCA group will be able to resume that call.  
To enable shared call appearance, the user would need to register the shared line account on the phone. In  
addition, they would need to navigate to “Settings”->”Basic Settings” on the web UI and set the line to  
“Shared Line”. If the user requires more shared call appearances, the user can configure multiple line  
buttons to be “shared line” buttons associated with the account.  
CALL FEATURES  
The GXP1400/1405 supports traditional and advanced telephony features including caller ID, caller ID  
w/name, call forward/transfer/park/hold as well as intercom/paging.  
Table 10: GXP1400/1405 Call Features  
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Key  
*30  
Call Features  
Block Caller ID (for all subsequent calls)  
Offhook and dial “*30”.  
*31  
*67  
*82  
*70  
*71  
*72  
Send Caller ID (for all subsequent calls)  
Offhook and dial “*31”.  
Block Caller ID (per call)  
Offhook, dial “*67” and then enter the number to dial out.  
Send Caller ID (per call)  
Offhook, dial “*82” and then enter the number to dial out.  
Disable Call Waiting (per Call)  
Offhook, dial “*70” and then enter the number to dial out.  
Enable Call Waiting (per Call)  
Offhook, dial “*71” and then enter the number to dial out.  
Unconditional Call Forward  
Offhook, dial “*72”. Then enter the number to forward the call and press “#” or OK  
softkey.  
*73  
*90  
Cancel Unconditional Call Forward  
Offhook, dial “*73” and the phone will hang up.  
Busy Call Forward  
Offhook, dial “*90”. Then enter the number to forward the call and press “#” or OK  
softkey.  
*91  
*92  
Cancel Busy Call Forward  
Offhook, dial “*91” and the phone will hang up.  
Delayed Call Forward  
Offhook, dial “*92”. Then enter the number to forward the call and press “#” or OK  
softkey.  
*93  
Cancel Delayed Call Forward  
Offhook, dial “*93” and the phone will hang up.  
CUSTOMIZED LCD SCREEN & XML  
GXP1400/1405 IP phone support both simple and advanced XML applications: 1) XML Custom Screen and 2)  
XML Downloadable Phonebook. For more information on how to create a downloadable XML phonebook, creating  
a custom idle screen and/or reprogramming the soft-keys on GXP1400/1405, please visit our website at  
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Configuration Guide  
The GXP1400/1405 can be configured in two ways. Firstly, using the Key Pad Configuration Menu on the phone;  
secondly, through embedded web-configuration menu.  
CONFIGURATION VIA KEYPAD  
To enter the MENU, press the round button. Navigate the menu by using the arrow keys: up/down and left/right.  
Press the OK softkey to confirm a menu selection. Press left arrow key can exit to the previous menu. The phone  
automatically exits MENU mode with an incoming call, the phone is off-hook or the MENU mode if left idle for 20  
seconds.  
Press the MENU button to enter the Key Pad Menu. The menu options available are listed in table 11.  
Table 11: Key Pad Configuration Menu  
Item  
Description  
Call History  
Displays histories of answered, dialed, missed, and transferred and forwarded  
calls. Select “Clear All” to clear all the call history entries.  
Status  
Displays the network status, account status, software version and hardware  
version of the phone.  
Press network status to enter the sub menu for IP setting information  
(DHCP/Static IP/PPPoE), Subnet Mask, Gateway and DNS server.  
Phone Book  
Displays the phonebook and downloads phonebook XML  
Displays the LDAP directory and downloads directory  
Goes to instant messages  
LDAP Directory  
Instant Messages  
Direct IP Call  
Preference  
Dials IP address for direct IP call  
Press Menu button to enter this sub menu including:  
Do NOT Disturb  
DND (Do Not Disturb) function could be turned on or off in the “Do Not  
Disturb” menu.  
Ring Tone  
Choose different ring tones in the “Ring Tone” menu.  
Ring Volume  
Press Menu button to hear the selected ring volume, press or ’  
to hear and adjust the ring tone volume.  
LCD Contrast  
Press or to adjust the LCD contrast.  
Download SCR XML  
The phone will download the custom idle screen if available.  
Erase Custom SCR  
Custom idle screen will be erased and will be replaced with default  
logo.  
Display Language  
Users can choose English, Simplified Chinese, Traditional Chinese,  
Korean, Japanese, Italian, Spanish, French, German, Portuguese,  
Russian, Croatian, Hungarian, Polish, Slovenian, Arabic, Hebrew or  
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Dutch which are built in the phone. Users could select Automatic for  
local language based on IP location if available. Also, the phone will  
download secondary language if available.  
Time Settings  
Users can set the date and time on the phone.  
Press Menu button to choose the menu item  
Press ‘←’ or follow the soft keys to return to the main menu  
Config  
Press Menu button to display the configuration selections:  
SIP  
To change SIP server settings for SIP account (SIP Proxy, Outbound  
Proxy, SIP User ID, SIP Auth ID, SIP Password, SIP Transport and  
Audio).  
Upgrade  
To configure the firmware server and Config server for upgrading or  
provisioning the phone.  
Factory Reset  
Key in the physical/MAC address on the back of the phone.  
Press OK softkey to reset to FACTORY DEFAULT setting. Do not use  
Factory Reset unless you want to restore factory settings.  
Layer 2 QoS  
Configure 802.1Q/VLAN Tag and priority value.  
Press Menu to display the factory function items including  
Factory Functions  
Audio Loopback  
Speak into the handset. If you hear your voice in the handset, your audio  
is working fine. Press Menu button to exit the mode.  
Diagnostic Mode  
All LEDs will light up.  
Press any key on the keypad, to display the button name in the LCD. Lift  
and put back the handset or press Menu button to exit the diagnostic  
mode.  
Press ‘←’ to return the main menu  
Network  
To select IP mode (DHCP/Static IP/PPPoE); to setup PPPoE, IP address,  
Netmask, Gateway address and DNS Server 1 and DNS Server 2.  
Call Features  
To enable/disable and configure Forward All, Forward Busy, Forward No Answer,  
No Answer Timeout, select Call Features and press Account 1 to set the forward  
call features.  
Reboot  
Exit  
Select on Reboot and press Menu button to reboot the device.  
Exit from this menu.  
Table 12: Keypad GUI Flow  
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Call History  
Call History Items  
Delete All Entries  
New Entry  
Answered Calls  
Dialed Calls  
Missed Calls  
Transferred Calls  
Forwarded Calls  
Clear All  
First Name:  
Last Name  
Number:  
Back  
Acct:  
MENU  
Confirm Add:  
Cancel & Return:  
Phone Book  
New Entry  
Search Configuration  
Download Phonebook XML  
Delete All Entries  
Back  
Select Filter  
Filter Value  
Back  
LDAP Directory  
Call History  
Status  
Do Not Disturb  
View Directory  
Download Directory  
Search Configuration  
Back  
Enable DND  
Disable DND  
Back  
Phone Book  
LDAP Directory  
Instant Message  
Ring Tone  
Clear All  
Back  
Default Ring  
Ring1  
Ring2  
Ring 3  
Back  
Preference  
Instant  
Message  
Do Not Disturb  
Ring Tone  
SIP  
Ring Volume  
Direct IP Call  
Preference  
Config  
Account  
LCD Contrast  
Download SCR XML  
Erase Custom SCR  
Display Language  
Time Settings  
Back  
SIP Proxy  
Outbound Proxy  
SIP User ID  
SIP Auth ID  
SIP Password  
SIP Transport  
Audio  
Config  
Save  
Cancel  
Factory  
Functions  
SIP  
Upgrade  
Factory Reset  
Layer 2 QoS  
Back  
Upgrade  
Network  
Call Features  
Reboot  
Firmware Server  
Config Server  
Upgrade Via  
Back  
Factory Function  
Audio Loopback  
Diagnostic Mode  
Back  
Layer 2 QoS  
802.1Q/VLAN Tag  
Priority value  
Reset Vlan Config  
Back  
Network  
Exit  
IP Setting  
PPPoE Settings  
IP  
Diagnostic Mode  
Netmask  
Gateway  
Keypad/LED Diagnostic  
DNS Server 1  
DNS Server 2  
Back  
Account 1  
Forward All  
Forward Busy  
Forward No Answer  
No Answer Timeout  
Call Features  
Account 1  
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CONFIGURATION VIA WEB BROWSER  
The GXP1400/1405 embedded Web server responds to HTTP/HTTPS GET/POST requests. Embedded  
HTML pages allow a user to configure the IP phone through a Web browser such as Microsoft’s IE, Mozilla  
Firefox and Google Chrome.  
Access the Web Configuration Menu  
To access the phone’s Web Configuration Menu  
Connect the computer to the same network as the phone1  
Make sure the phone is turned on and shows its IP address  
Start a Web browser on your computer  
Enter the phone’s IP address in the address bar of the browser2  
Enter the administrator’s password to access the Web Configuration Menu3  
1
2
3
The Web-enabled computer has to be connected to the same sub-network as the phone. This can easily  
be done by connecting the computer to the same hub or switch as the phone is connected to. In absence  
of a hub/switch (or free ports on the hub/switch), please connect the computer directly to the phone using  
the PC port on the phone.  
If the phone is properly connected to a working Internet connection, the phone will display its IP address in  
Menu->Status. This address has the format: xxx.xxx.xxx.xxx, where xxx stands for a number from 0 to 255.  
You will need this number to access the Web Configuration Menu. For example, if the phone shows  
192.168.0.60, please use “http://192.168.0.60” in the address bar of your browser.  
The default administrator password is “admin”; the default end-user password is “123”.  
NOTE:  
When changing any settings, always SUBMIT them by pressing “UPDATE” button on the bottom of  
the page. Reboot the phone to have the changes take effect. If, after having submitted some  
changes, more settings have to be changed, press the menu option needed.  
All the options under Basic Setting and Account Setting, and most of the options under Advanced  
Setting do not require reboot after submitting the changes. Under Advanced Setting, the parameters  
on network configuration require reboot after update.  
Definitions  
This section will describe the options in the Web configuration user interface. As mentioned, a user can log in  
as an administrator or end-user.  
Functions available for the end-user are:  
Status: Displays the network status, account status, software version and MAC address of the  
phone, and service status.  
Basic Settings: Basic preferences such as date and time settings, line keys and LCD settings can  
be set here.  
Additional functions available to administrators are:  
Advanced Settings: To set advanced network settings, codec settings, XML configuration settings  
and etc.  
Account: To configure the SIP account.  
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Table 13: Device Configuration - Status  
MAC Address  
IP Address  
The device ID, in HEXADECIMAL format.  
This field shows IP address of GXP1400/1405.  
This field contains the product model information.  
This field contains the product part number.  
Product Model  
Part Number  
Software Version  
Program: This is the main firmware release number, which is always used for  
identifying the software (or firmware) system of the phone.  
Boot: Booting code version number  
Core: Core code version number  
Base: Base code version number  
DSP: DSP code version number  
Aux: Aux code version number  
System Up Time  
System Time  
Registered  
This field shows system up time since the last reboot.  
This field shows the current time on the phone system.  
Indicates whether accounts are registered to the related SIP server.  
PPPoE Link Up  
Indicates whether the PPPoE connection is enabled (connected to a modem) and the  
NAT type.  
Service Status  
Core Dump  
GUI: shows the GUI status: running or stopped  
Phone: shows the phone status: running or stopped  
Download core dump file for troubleshooting when necessary.  
Table 14: Device Configuration – Settings/Basic Settings  
End User Password  
IP Address  
This contains the password to access the Web Configuration Menu. This field is case  
sensitive with a maximum length of 25 characters.  
The GXP1400/1405 operates in three modes:  
1. DHCP mode: The GXP1400/1405 acquires its IP address from the first  
DHCP server it discovers on its LAN. The DHCP option is reserved for NAT  
router mode. In DHCP mode, all the field values for the Static IP mode are  
not used (even though they are still saved in the Flash memory).  
2. PPPoE mode: To use the PPPoE feature, set the PPPoE account settings  
(PPPoE account ID, PPPoE password and PPPoE service name). The  
GXP1400/1405 establishes a PPPoE session if any of the PPPoE fields is  
set.  
3. Static IP mode: Configure all of the following fields: IP address, Subnet  
Mask, Gateway, DNS Server 1, DNS Server 2 and Preferred DNS Server.  
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802.1x Mode  
This option allows the user to enable/disable 802.1x mode on the phone. The default  
value is disabled. To enable 802.1x mode, this field should be set to EAP-MD5. Once  
enabled, the user would be required to enter the following information below to be  
authenticated on the network:  
Identity  
MD5 Password  
Line Keys x  
Time Zone  
This allows the user to configure the account mapped to each line key, as well as  
enabling SCA (Shared Call Appearance) for the line.  
Options available for Key Mode are :  
1. Line  
2. Shared Line  
This parameter controls the date/time display according to the specified time zone.  
If “Allow DHCP Option 2 to override Time Zone setting” is checked, the time zone will  
be overridden by the DHCP server.  
Self-Defined Time  
Zone  
This parameter allows the users to define their own time zone.  
The syntax is: std offset dst [offset], start [/time], end [/time]  
Default is set to: MTZ+6MDT+5,M4.1.0,M11.1.0  
MTZ+6MDT+5,  
This indicates a time zone with 6 hours offset with 1 hour ahead which is U.S central  
time. If it is positive (+) if the local time zone is west of the Prime Meridian (A.K.A:  
International or Greenwich Meridian) and negative (-) if it is east.  
M4.1.0,M11.1.0  
The 1st number indicates Month: 1,2,3.., 12 (for Jan, Feb, .., Dec)  
The 2nd number indicates the nth iteration of the weekday: (1st Sunday, 3rd  
Tuesday…)  
The 3rd number indicates weekday: 0,1,2,..,6( for Sun, Mon, Tues, … ,Sat)  
Therefore, this example is the DST which starts from the first Sunday of April to the  
1st Sunday of November.  
Weather Update  
By default, “Enable Weather Update:” is set to “Yes”. If set to “No”, weather  
information will not display on the phone.  
Settings to customize the display of weather via:  
City Code – Automatic or enter city code (default is Automatic)  
Update Interval – Refresh time in minutes (default is 5 mins)  
Degree Unit – Select Automatic, Fahrenheit or Celsius (default is Automatic)  
This is displayed when “Enable Weather Update” is set to “Yes” and pressing the  
‘SwitchSCR’ soft-key once.  
LCD Contrast  
Set LCD contrast. Range from 0 to 20.  
Time Display Format  
LCD time display in 12 hour or 24 hour format.  
Disable in-call DTMF  
display  
Default is “No”. This field is used to hide the keypad input during a call.  
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HEADSET Key Mode  
Default Mode:  
-
-
Toggle to Headset when using Speaker/Handset  
Dial, pick up call or hang up call using Headset  
Toggle Headset/Speaker:  
-
toggle between using Headset and using Speaker  
Headset TX gain (dB)  
Headset RX gain (dB)  
Set headset TX gain to -6, 0 or +6. Default is 0 db.  
Set headset RX gain to -6, 0 or +6. Default is 0 db.  
Table 15: Device Configuration – Settings /Advanced Settings  
Admin  
Administrator password. Only the administrator can access the “Advanced Settings”  
Password  
and “Account Settings” page. Password field is purposely blank for security reasons  
after clicking update and saved. The maximum password length is 25 characters.  
Layer 3 QoS  
Layer 2 QoS  
Local RTP port  
This field defines the layer 3 QoS parameter. It is the value used for IP Precedence  
or Diff-Serv or MPLS. Default value is 12.  
This contains the value used for layer 2 802.1Q/VLAN tag and 802.1p priority value.  
Default setting is 0.  
This parameter defines the local RTP port pair used to listen and transmit. It is the  
base RTP port for channel 0. When configured, channel 0 will use this port _value  
for RTP; channel 1 will use port_value+2 for RTP. Local RTP port ranges from 1024  
to 65400 and must be even. The default value is 5004.  
Use Random Port  
Keep-alive interval  
This parameter, when set to “Yes”, will force random generation of both the local  
SIP and RTP ports. This is usually necessary when multiple GXPs are behind the  
same NAT. Default is “No”.  
This parameter specifies how often the GXP1400/1405 sends a blank UDP packet  
to the SIP server in order to keep the “hole” on the NAT open. Default is 20  
seconds.  
Use NAT IP  
NAT IP address used in SIP/SDP message. Default is blank.  
STUN Server  
IP address or Domain name of the STUN server. STUN resolution result will display  
in the STATUS page of the Web UI.  
Firmware Upgrade and  
Provisioning  
Allows the user to select the following options for firmware upgrade:  
Always Check for New Firmware  
Check New Firmware only when F/W pre/suffix changes  
Always Skip the Firmware Check.  
Firmware upgrade may take up to 10 minutes depending on network environment.  
Do not interrupt the firmware upgrading process.  
Note: Grandstream strongly recommends that the user upgrade firmware locally in  
a LAN environment if using TFTP to upgrade. Please DO NOT interrupt the  
upgrade process (especially the power supply) as this will damage the device.  
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XML Config File  
Password  
The password used for encrypting the XML configuration file using OpenSSL. This  
is required for the phone to decrypt the encrypted XML configuration file.  
HTTP/HTTPS User Name The user name for the HTTP/HTTPS server.  
HTTP/HTTPS Password The password for the HTTP/HTTPS server. It won’t display for security protection.  
Upgrade Via  
This field allows the user to choose the firmware upgrade method: TFTP, HTTP or  
HTTPS.  
Firmware Server Path  
Config Server Path  
Defines the server path for the firmware server. It can be different from the  
Configuration server which is used for provisioning.  
Defines the config server path for provisioning; it can be different from the Firmware  
server.  
Firmware File  
Prefix/Postfix  
Default is blank. If configured, GXP1400/1405 will request the firmware file with the  
prefix/postfix and only the firmware with the matching encrypted prefix will be  
downloaded and flashed into the phone.  
This setting is useful for ITSPs. End user should keep it blank.  
Config File  
Prefix/Postfix  
Default is blank. If configured, GXP1400/1405 will request the config file with the  
prefix/postfix and only the file with the matching encrypted prefix will be downloaded  
and flashed into the phone.  
This setting is useful for ITSPs. End user should keep it blank.  
Allow DHCP Option 43  
and Option 66 to  
override server  
Default is “Yes”. This allows device to get provisioned from the server automatically.  
Automatic Upgrade  
This function is used by ITSP. End user should NOT touch these parameters.  
Default is “No”. Choose “Yes” to enable automatic HTTP upgrade and provisioning.  
In “Check for upgrade every” field, enter the number of minutes to check the HTTP  
server for firmware upgrade or configuration changes. When set to “No”, the phone  
will only perform HTTP upgrade and configuration check once at boot up.  
Authenticate Conf File  
Default is “No”. If set to “Yes”, configuration file would be authenticated before  
acceptance. End user should use default setting.  
Enable TR-069  
Default is “No”.  
ACS URL  
URL for TR-069 Auto Configuration Servers (ACS).  
Enter username for TR-069.  
TR-069 Username  
TR-069 Password  
Periodic Inform Enable  
Enter password for TR-069.  
Enable periodic inform. Default is “No”.  
Periodic Inform Interval When enabling periodic inform, set up the periodic inform interval.  
Connection Request  
Username  
Enter the connection request username.  
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Connection Request  
Password  
Enter the connection request password.  
Authentication Method  
Select the authentication method among “No authentication”, “Basic” or Digest.  
Enter the connection request port.  
Connection Request  
Port  
Phonebook XML  
Download  
Selects the file download mode for the download server. Users can choose from  
TFTP/HTTP/No.  
Phonebook XML Server The URL/IP address of the phonebook download server.  
Path  
Phonebook Download  
Interval  
The interval at which the phonebook will be downloaded from the download server  
(in Minutes). The default setting is 0.  
Remove Manually-edited If set to “Yes”, the phone will remove the manually-edited entries in the old  
entries on Downloads  
phonebook list before downloading the new file. The default setting is set to “Yes”.  
LDAP Directory  
IP address or domain name of LDAP script server.  
Idle Screen XML  
Download  
Enable XML Idle Screen download via TFTP or HTTP. Select whether to “Use  
Custom Filename” or not, and define the “XML server path”.  
Download Screen XML  
At Boot-up  
The phone will download the idle screen xml file if set to “Yes”. The default setting  
is “No”.  
Use custom filename  
The phone will use custom filename specified in XML server path if set to “Yes”.  
The default setting is “No”.  
Idle Screen XML Server Specify the idle screen XML server path.  
Path  
Offhook Auto Dial  
Syslog Server  
To configure a User ID/extension to dial automatically when the phone is taken  
offhook.  
The IP address or URL of System log server. This feature is especially useful for  
ITSPs.  
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Syslog Level  
Select the ATA to report the log level. Default is NONE. The level is one of DEBUG,  
INFO, WARNING or ERROR. Syslog messages are sent based on the following  
events:  
product model/version on boot up (INFO level)  
NAT related info (INFO level)  
sent or received SIP message (DEBUG level)  
SIP message summary (INFO level)  
inbound and outbound calls (INFO level)  
registration status change (INFO level)  
negotiated codec (INFO level)  
Ethernet link up (INFO level)  
SLIC chip exception (WARNING and ERROR levels)  
memory exception (ERROR level)  
The Syslog uses USER facility. In addition to standard Syslog payload, it contains  
the following components: GS_LOG: [device MAC address][error code] error  
message.  
For example: May 19 02:40:38 192.168.1.14 GS_LOG: [00:0b:82:00:a1:be][000].  
Ethernet link is up.  
Send SIP Log  
NTP server  
When setting the “Yes”, phone will send out SIP Log to syslog server. Default  
setting is “No”.  
This parameter defines the URI or IP address of the NTP (Network Time Protocol)  
serve. It is used to display the current date/time.  
Allow DHCP Option 42  
to override NTP server  
Default is “Yes”. This allows device gets provisioned for DHCP Option 42 from the  
server automatically.  
SSL Certificate  
SSL Private Key  
This defines the SSL certificate needed to access certain websites.  
This defines the SSL Private key.  
SSL Private Key  
Password  
This defines the SSL private key password.  
Distinctive Ring Tone  
Caller ID must be configured. Select a Distinctive Ring Tone 1 through 3 for a  
particular Caller ID. The GXP1400/1405 will ONLY use selected ring tones for  
particular Caller IDs. For all other calls, the GXP1400/1405 will use System Ring  
Tone. When selected and no Caller ID is configured, the selected ring tone will be  
used for all incoming calls.  
System Ring Tone  
System ring tone. Default is North American standard.  
Adjust system ring tone frequencies and cadences based on local telecom  
standard.  
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Call Progress Tones  
Using these settings, users can configure ring or tone frequencies based on  
parameters from local telecom. By default, they are set to North American standard.  
Frequencies should be configured with known values to avoid uncomfortable high  
pitch sounds.  
Syntax: f1=val,f2=val[,c=on1/off1[-on2/off2[-on3/off3]]];  
(Frequencies are in Hz and cadence on and off are in 10ms)  
ON is the period of ringing (“On time” in ‘ms’) while OFF is the period of silence. In  
order to set a continuous ring, OFF should be zero. Otherwise it will ring ON ms  
and a pause of OFF ms and then repeat the pattern. Up to three cadences are  
supported.  
Disable Call Waiting  
Default is “No”. If set to “Yes”, the call waiting feature will be disabled.  
Default is “No”. If set to “Yes”, the call waiting tone will be disabled.  
Disable Call  
Waiting Tone  
Disable Direct IP Calls  
Default is “No”. If set to “Yes”, direct IP calls will be disabled.  
Use Quick IP Call Mode Dial an IP address under the same LAN/VPN segment by entering the last octet in  
the IP address.  
In the Advanced Settings page there is an option “Use Quick IP-call mode”. Default  
setting is “No”. When set to “Yes”, and #XXX is dialed, where X is 0-9 and XXX  
<=255, phone will make direct IP call to aaa.bbb.ccc.XXX where aaa.bbb.ccc  
comes from the local IP address REGARDLESS of subnet mask.  
#XX or #X are also valid so leading 0 is not required (but OK). See Quick IP Call  
Mode for details.  
Disable Conference  
Disable DND Button  
Disable Transfer  
Default is “No”. If set to “Yes”, conference will be disabled.  
Default is “No”. If set to “Yes”, the “DND” button on keypad will be disabled.  
Default is “No”. If set to “Yes”, transfer will be disabled.  
Auto-Attended Transfer Default is “No”. If set to “Yes”, the phone will use attended transfer by default.  
Configuration via  
Keypad Menu  
Configures the access control of configurations via the phone keypad menu. There  
are three modes:  
Unrestricted  
Basic Settings Only:  
CONFIG option will not display in keypad MENU  
Constraint Mode:  
CONFIG, FACTORY FUNCTIONS and NETWORK options will not display  
in keypad MENU  
Enable STAR key  
Keypad locking  
If enabled, when the phone is in idle screen, press and hold STAR key for 4  
seconds and the keypad will be locked. The password to lock/unlock can be  
configured.  
Do not escape “#” as  
%23 in SIP URI  
Default is “No”. By default, # will be replaced as %23 in SIP URI.  
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Display Language  
Allows user to choose preferred display language in web UI and keypad UI.  
Currently, the phone supports these languages: Arabic, German, English, Spanish,  
French, Hebrew, Croatian, Hungarian, Italian, Japanese, Korean, Dutch, Polish,  
Portuguese, Russian, Slovenian, Simplified Chinese and Traditional Chinese.  
Note: The “Automatic” setting in language refers to Grandstream’s IP2Location  
client which when connected to Internet would attempt to lookup a database (driven  
by Grandstream) with the IP address for its geographical location.  
Language file postfix allows the language file to have different postfixes so the  
phone can request a particular file. It will append an underscore "_" plus the string  
in the language file postfix.  
The default language file name is "gxp.txt". If the field “Language File postfix “has  
"NL" string in it, then the phone will request "gxp_NL.txt" instead of "gxp.txt".  
User can only load one secondary language.  
Supported downloadable language: Czech, Croatian, Estonian, French, German,  
Italian, Polish, Portuguese, Slovak, Slovenian and Spanish.  
How to set up Download Language:  
This is similar to updating firmware in your local network environment.  
1. Get the language file gxp.txt ready. Make sure the file is using UTF-8 encoding.  
2. Copy gxp.txt to the firmware server directory using your local TFTP or HTTP  
server.  
3. Access the advanced settings of the Web GUI, set “Display Language” to  
“Download Language” and enter the server path in Firmware Server Path. Select  
TFTP or HTTP for firmware upgrade.  
4. Update and reboot the phone.  
Table 16: SIP Account Settings  
Account Name  
SIP Server  
The name associated with each account - displayed on LCD.  
SIP Server’s IP address or Domain name provided by VoIP service provider.  
This field allows administrator to configure a backup SIP Server.  
Secondary SIP Server  
Outbound Proxy  
IP address or Domain name of Outbound Proxy, Media Gateway, or Session Border  
Controller. Used for firewall or NAT penetration in different network environment. If  
the system detects symmetric NAT, STUN will not work. ONLY outbound proxy can  
provide solution for symmetric NAT.  
SIP User ID  
User account information provided by VoIP service provider (ITSP); either an actual  
phone number or formatted like one.  
Authenticate ID  
SIP service subscriber’s Authenticate ID used for authentication. It can be identical  
to or different from SIP User ID.  
Authenticate Password SIP service subscriber’s account password for GXP1400/1405 to register to (SIP)  
servers of ITSP.  
Name  
SIP service subscriber’s name that is used for Caller ID display.  
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DNS Mode  
Primary IP  
The default is set to A Record. If users wish to locate the server by DNS SRV, users  
may select SRV or NATPTR/SRV. When "Use Configured IP" option is selected, if  
SIP server is configured as domain name, phone will not send DNS query, but use  
"Primary IP" or "Secondary IP" to send sip message if at least one of them are not  
empty.  
This option applies only if “Use Configured IP” is selected, the phone will send DNS  
query to the Primary IP. Insert IP address here.  
Backup IP 1  
Backup IP 2  
TEL URI  
Insert the first back up IP here.  
Insert the second back up IP here.  
Default is “Disabled”. Users can enable it or select USER=PHONE.  
SIP Registration  
This parameter controls sending REGISTER messages to the proxy server. The  
default setting is “Yes”.  
Unregister on Reboot  
Register Expiration  
Default is “No”. If set to “Yes”, the SIP user’s registration information will be cleared  
on reboot.  
This parameter allows user to specify the time frequency (in minutes) that  
GXP1400/1405 refreshes its registration with the specified registrar. The default  
interval is 60 minutes. The maximum interval is 65,535 minutes (about 45 days).  
Reregister Before  
Expiration  
This parameter allows user to specify the time frequency (in seconds) that  
GXP1400/1405 sends out a re-registration request before the Register Expiration.  
By default is 0 second.  
Local SIP Port  
This parameter defines the local SIP port used to listen and transmit. The default  
value is 5060.  
SIP Registration Failure Retry registration if the process failed. Default is 20 seconds.  
Retry Wait Time  
SIP T1 Timeout  
SIP T2 Interval  
SIP Transport  
RFC 3261 SIP T1 timer. Default is 0.5 second.  
RFC 3261 SIP T2 timer. Default is 4 seconds.  
Choose SIP Transport between UDP and TCP. Default is UDP.  
Select “sip:” or “sips:”. Default is “sips:”.  
SIP URI Scheme when  
using TLS  
Use Actual Ephemeral  
Port in Contact with  
TCP/TLS  
Enable to use actual ephemeral port in contact with TCP/TLS. Default is “No”.  
Check Domain  
Certificates  
Enable to check the domain certificate. Default is “No”.  
Remove OBP from  
Route  
The SIP Extension notifies the SIP server that it is behind a NAT/firewall.  
Validate Incoming  
Messages  
This configuration selects whether or not the incoming messages should be  
validated.  
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Support SIP Instance ID Selects whether or not SIP Instance ID is supported.  
NAT Traversal  
This parameter activates the NAT traversal mechanism. It has options: No, STUN,  
Keep-Alive, UPnP, Auto, VPN.  
If selecting STUN and a STUN server is also specified, the phone performs  
according to the STUN client specification. Using this mode, the embedded STUN  
client detects if and what type of NAT/Firewall configuration is used. If the detected  
NAT is a Full Cone, Restricted Cone, or a Port-Restricted Cone, the phone will use  
its mapped public IP address and port in all of its SIP and SDP messages.  
If selecting Keep-Alive with no specified STUN server, the GXP1400/1405 will  
periodically (every 20 seconds or so) send a blank UDP packet (with no payload  
data) to the SIP server to keep the “hole” on the NAT open.  
SUBSCRIBE for MWI  
Default is “No”. When set to “Yes”, a SUBSCRIBE for Message Waiting Indication  
will be sent periodically.  
SUBSCRIBE for  
Registration  
Default is “No”. When set to “Yes” a SUBSCRIBE for Registration will be sent  
periodically.  
Feature Key  
Synchronization  
Default is “No”. This option is to synchronize DND/Call Forward features with  
Broadsoft. When set to “Yes”, a SUBSCRIBE will be sent out periodically to the  
server. Then when DND/Call Forward features (Call Forward No Answer,  
Unconditional Call Forward and Call Forward on Busy) are configured or changed  
on the phone and the Broadsoft server side, those features will be synchronized on  
the phone side and the Broadsoft server side.  
PUBLISH for Presence Enable Presence feature.  
Proxy-Require  
SIP Extension to notify SIP server that the unit is behind the NAT/Firewall.  
Voice Mail UserID  
When configured, user can access messages by pressing “MSG” button. This ID is  
usually the VM portal access number.  
Send DTMF  
This parameter specifies the mechanism to transmit DTMF digit. There are 3  
supported modes: in audio which means DTMF is combined in audio signal (not  
very reliable with low-bit-rate codec), via RTP (RFC2833), or via SIP INFO.  
DTMF Payload Type  
Early Dial  
Sends DTMF using RFC2833. The default is 101.  
Default is “No”. Use only if proxy supports 484 responses.  
Sets the prefix added to each dialed number.  
Dial Plan Prefix  
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Dial Plan  
Dial Plan Rules:  
1. Accepted Digits: 1,2,3,4,5,6,7,8,9,0 , *, #, A,a,B,b,C,c,D,d  
2. Grammar: x - any digit from 0-9;  
a) xx+ - at least 2 digit numbers  
b) xx. - only 2 digit numbers  
c) ^ - exclude  
d) [3-5] - any digit of 3, 4, or 5  
e) [147] - any digit of 1, 4, or 7  
f) <2=011> - replace digit 2 with 011 when dialing  
g) | - the OR operand  
• Example 1: {[369]11 | 1617xxxxxxx}  
Allow 311, 611, and 911 or any 10 digit numbers with leading digits 1617  
• Example 2: {^1900x+ | <=1617>xxxxxxx}  
Block any number of leading digits 1900 or add prefix 1617 for any dialed 7 digit  
numbers  
• Example 3: {1xxx[2-9]xxxxxx | <2=011>x+}  
Allows any number with leading digit 1 followed by a 3 digit number, followed by any  
number between 2 and 9, followed by any 7 digit number OR Allows any length of  
numbers with leading digit 2, replacing the 2 with 011 when dialed.  
3. Default: Outgoing – {x+}  
Allow any length of numbers.  
Example of a simple dial plan used in a Home/Office in the US:  
{ ^1900x. | <=1617>[2-9]xxxxxx | 1[2-9]xx[2-9]xxxxxx | 011[2-9]x. | [3469]11 }  
Explanation of example rule (reading from left to right):  
• ^1900x. - prevents dialing any number started with 1900  
• <=1617>[2-9]xxxxxx - allows dialing to local area code (617) numbers by dialing 7  
numbers and 1617 area code will be added automatically  
• 1[2-9]xx[2-9]xxxxxx |- allows dialing to any US/Canada Number with 11 digits  
length  
• 011[2-9]x. - allows international calls starting with 011  
• [3469]11 - allow dialing special and emergency numbers 311, 411, 611 and 911  
Note: In some cases where the user wishes to dial strings such as *123 to activate  
voice mail or other applications provided by their service provider, the * should be  
predefined inside the dial plan feature. An example dial plan will be: { *x+ } which  
allows the user to dial * followed by any length of numbers.  
Delayed Call Forward  
Wait Time  
Time waited before the call is forward to a number or VM. Default is 20 seconds.  
Enable Call Features  
Default is “Yes”. If set to “No”, Call transfer, Call Forwarding & Do-Not-Disturb are  
supported locally provided ITSP support those features. In addition, “ForwardAll”  
softkey will be hidden if call feature code is disabled for Account 1.  
Call Log  
User can choose to disable Call Log and what kind of calls to log.  
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Session Expiration  
The SIP Session Timer extension enables SIP sessions to be periodically  
“refreshed” via a SIP request (UPDATE, or re-INVITE. Once the session interval  
expires, if there is no refresh via a UPDATE or re-INVITE message, the session is  
terminated.  
Session Expiration is the time (in seconds) at which the session is considered timed  
out, provided no successful session refresh transaction occurs beforehand. The  
default value is 180 seconds.  
Min-SE  
Defines the minimum session expiration (in seconds). Default is 90 seconds.  
Caller Request Timer  
If set to “Yes”, the phone will use session timer when it makes outbound calls if  
remote party supports session timer.  
Callee Request Timer  
Force Timer  
If selecting “Yes”, the phone will use session timer when it receives inbound calls  
with session timer request.  
If set to “Yes”, the phone will use session timer even if the remote party does not  
support this feature. If set to “No”, the session timer is enabled only when the  
remote party supports this feature. To turn off Session Timer, select “No” for Caller  
Request Timer, Callee Request Timer, and Force Timer.  
UAC Specify Refresher As a Caller, select UAC to use the phone as the refresher, or UAS to use the Callee  
or proxy server as the refresher.  
UAS Specify Refresher As a Callee, select UAC to use caller or proxy server as the refresher, or UAS to  
use the phone as the refresher.  
Force INVITE  
Session Timer can be refreshed using INVITE method or UPDATE method. Select  
“Yes” to use INVITE method to refresh the session timer.  
Enable 100rel  
PRACK (Provisional Acknowledgment) method enables reliability to SIP provisional  
responses (1xx series). This is required to support PSTN inter-networking.  
Account Ring Tone  
There are 4 uniquely defined ring tones:  
One (1) System Ring Tone: when selected, all calls will ring with system  
ring tone.  
Three (3) Customer Ring Tones: when selected, incoming calls from  
designated account will play selected ring tone.  
Ring Timeout  
Defines how long ring will ring when receiving a call. Default is 60 seconds.  
Line-seize Timeout  
Defines how long before the line can be seized when Share Line is used. Default is  
15 seconds.  
Send Anonymous  
If this parameter is set to “Yes”, the “From” header in outgoing INVITE message will  
be set to anonymous, essentially blocking the Caller ID from displaying.  
Anonymous Call  
Rejection  
Default is “No”. If set to “Yes”, anonymous call will be rejected.  
Auto Answer  
Default is “No”. If set to “Yes”, GXP1400/1405 will automatically switch on speaker  
to answer the incoming call. Set to Intercom/Paging mode, it will answer the call  
based on the SIP info header from the server.  
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Allow Auto Answer by  
Call-Info  
If the Call-Info header contains answer-after=0, the call be answered automatically  
(so called paging mode).  
Refer-To Use Target  
Contact  
Default is “No”. If set to “Yes”, then for Attended Transfer, the “Refer-To” header  
uses the transferred target’s Contact header information.  
Transfer on Conference Defines whether or not the call is transferred to the other party if the initiator of the  
Hangup  
conference hangs up.  
Default setting is set to “No”.  
Preferred Vocoder  
GXP1400/1405 supports up to 7 different Vocoder types including G.711(a/µ) (also  
known as PCMU/PCMA), G.723.1, G.729A/B, G.726-32, Ilbc, G.722 (wide-band).  
Configure Vocoders in a preference list that is included with the same preference  
order in SDP message. Enter the first Vocoder in this list by choosing the  
appropriate option in “Choice 1”. Similarly, enter the last Vocoder in this list by  
choosing the appropriate option in “Choice 8”.  
SRTP Mode  
Enable SRTP mode based on selection. Default is “No”.  
Selects whether or not symmetric RTP is supported.  
Symmetric RTP  
Silence Suppression  
This controls the silence suppression/VAD feature of the audio codec G.723 and  
G.729. If set to “Yes”, when silence is detected, a small quantity of VAD packets  
(instead of audio packets) will be sent during the period of no talking. If set to “No”,  
this feature is disabled.  
Voice Frames per TX  
This field contains the number of voice frames to be transmitted in a single Ethernet  
packet (be advised the IS limit is based on the maximum size of Ethernet packet is  
1500 byte (or 120kbps)).  
When setting this value, be aware of the requested packet time (ptime, used in SDP  
message) is a result of configuring this parameter. This parameter is associated  
with the first codec in the above codec Preference List or the actual used payload  
type negotiated between the 2 conversation parties at run time. E.g., if the first  
codec is configured as G.723 and the “Voice Frames per TX” is set to 2, then the  
“ptime” value in the SDP message of an INVITE request will be 60ms because each  
G.723 voice frame contains 30ms of audio. Similarly, if this field is set to 2 and the  
first codec is G.729 or G.711 or G.726, then the “ptime” value in the SDP message  
of an INVITE request will be 20ms.  
If the configured voice frames per TX exceeds the maximum allowed value, the IP  
phone will use and save the maximum allowed value for the corresponding first  
codec choice. The maximum value for PCM is 10 (x10ms) frames; for G.726, it is 20  
(x10ms) frames; for G.723, it is 32 (x30ms) frames; for G.729/G.728, 64 (x10ms)  
and 64 (x2.5ms) frames respectively.  
Please be careful when editing these parameters. Adjusting these parameters will  
also change the dynamic jitter buffer. The GXP1400/1405 has a patent dynamic  
jitter buffer handling algorithm. The jitter buffer range is 20 ~ 200 ms.  
We recommend using the default settings provided. We do not recommend  
adjusting these parameters if you are an average user. Incorrect settings will affect  
the voice quality.  
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No Key Entry Timeout  
Use # as Dial Key  
Default is 4 seconds.  
This parameter allows users to configure the “#” key as the “Send” (or “Dial”) key. If  
set to “Yes”, the “#” key will immediately send the call. In this case, this key is  
essentially equivalent to the “(Re)Dial” key. If set to “No”, the “#” key is included as  
part of the dial string.  
G723 Rate  
Encoding rate for G723 codec. By default, 6.3kbps rate is set.  
G726-32 Packing Mode Select “ITU” or “IETF” for G726-32 packing mode.  
ilbc Frame Size  
ilbc Payload Type  
Conference URI  
Special Feature  
ilbc packet frame size. Default is 20ms. For Asterisk PBX, 30ms might be required.  
Payload type for Ilbc. Default value is 97. The valid range is between 96 and 127.  
Configure the conference URI when using Broadsoft N-way calling feature.  
Default is Standard. Choose the selection to meet special requirements from Soft  
Switch vendors.  
SAVING THE CONFIGURATION CHANGES  
After the user makes a change to the configuration, press the “Update” button in the Configuration Menu.  
The web browser will then display a message window to confirm saved changes.  
We recommend rebooting or powering cycle the IP phone after saving changes.  
REBOOTING THE PHONE REMOTELY  
Press the “Reboot” button at the bottom of the configuration menu to reboot the phone remotely. The web  
browser will then display a message window to confirm that reboot is underway. Wait 30 seconds to log in  
again.  
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Software Upgrade & Customization  
Software (or firmware) upgrades are completed via either TFTP or HTTP. The corresponding configuration  
settings are in the ADVANCED SETTINGS configuration page.  
FIRMWARE UPGRADE THROUGH TFTP/HTTP  
To upgrade via TFTP or HTTP, select TFTP or HTTP upgrade method. “Upgrade Server” needs to be set to  
a valid URL of a HTTP server. Server name can be in either FQDN or IP address format. Here are examples  
of some valid URLs.  
firmware.mycompany.com:6688/Grandstream/1.2.3.5  
72.172.83.110  
There are two ways to set up the Upgrade Server to upgrade firmware: via Key Pad Menu and Web  
Configuration Interface.  
Key Pad Menu  
To configure the Upgrade Server via Key Pad Menu options, select “Config” from the Main Menu, then select  
“Upgrade”. Under this sub Menu, user can edit Upgrade Server in either an IP address format or FQDN  
format. Choose “Save and use TFTP” or “Save and use HTTP” to select upgrade method. Select “Reboot”  
from the Main Menu to reboot the phone.  
Web Configuration Interface  
To configure the Upgrade Server via the Web configuration interface, open the web browser. Enter the  
GXP1400/1405 IP address. Enter the admin password to access the web configuration interface. In the  
ADVANCED SETTINGS page, enter the Upgrade Server’s IP address or FQDN in the “Firmware Server  
Path” field. Select TFTP or HTTP upgrade method. Update the change by clicking the “Update” button.  
“Reboot” or power cycle the phone to update the new firmware.  
During this stage, the LCD will display the firmware file downloading process. Please do NOT disrupt or  
power down the unit. If a firmware upgrade fails for any reason (e.g., TFTP/HTTP server is not responding,  
there are no code image files available for upgrade, or checksum test fails, etc), the phone will stop the  
upgrading process and re-boot using the existing firmware/software.  
Firmware upgrades take around 60 seconds in a controlled LAN or 5-10 minutes over the Internet. We  
recommend completing firmware upgrades in a controlled LAN environment whenever possible.  
No Local TFTP/HTTP Server  
For users who do not have a local TFTP/HTTP server, we provide a HTTP server on the public Internet for  
users to download the latest firmware upgrade automatically. Please check the Support/Download section of  
our website to obtain this HTTP server IP address: http://www.grandstream.com/support/firmware.  
Alternatively, download and install a free TFTP or HTTP server to the LAN to perform firmware upgrades. A  
free Windows version TFTP server is available:  
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INSTRUCTIONS FOR LOCAL TFTP UPGRADE:  
1. Unzip the file and put all of them under the root directory of the TFTP server.  
2. The PC running the TFTP server and the GXP1400/1405 should be in the same LAN  
segment.  
3. Go to File -> Configure -> Security to change the TFTP server's default setting from  
"Receive Only" to "Transmit Only" for the firmware upgrade.  
4. Start the TFTP server, in the phone’s web configuration page  
5. Configure the Firmware Server Path with the IP address of the PC  
6. Update the change and reboot the unit  
User can also choose to download the free HTTP server from http://httpd.apache.org/ or use Microsoft IIS  
web server.  
NOTE:  
When GXP1400/1405 phone boots up, it will send TFTP or HTTP request to download configuration  
file “cfg000b82xxxxxx”, where “000b82xxxxxx” is the MAC address of the GXP1400/1405 phone.  
This file is for provisioning purpose. For normal TFTP or HTTP firmware upgrades, the following  
error messages in a TFTP or HTTP server log can be ignored: TFTP Error from [IP ADRESS]  
requesting cfg000b82023dd4 : File does not exist. Configuration File Download”  
CONFIGURATION FILE DOWNLOAD  
The GXP1400/1405 can be configured via Web Interface as well as via Configuration File (binary or XML)  
through TFTP or HTTP/HTTPS. The “Config Server Path” is the TFTP or HTTP server path for the  
configuration file. It needs to be set to a valid URL, either in FQDN or IP address format. The “Config Server  
Path” can be the same or different from the “Firmware Server Path”.  
A configuration parameter is associated with each particular field in the web configuration page. A parameter  
consists of a Capital letter P and 2 to 4 digit numeric numbers. i.e., P2 is associated with “Admin Password”  
in the ADVANCED SETTINGS page. For a detailed parameter list, please refer to the corresponding  
configuration template of the firmware.  
Once the GXP1400/1405 boots up (or re-booted), it will request a configuration file named “cfgxxxxxxxxxxxx”  
followed by a request for configuration XML file named “cfgxxxxxxxxxxxx.xml”, where “xxxxxxxxxxxx” is the  
MAC address of the device, i.e., “cfg000b820102ab”. The configuration file name should be in lower cases.  
For more details on XML provisioning, please refer to http://www.grandstream.com/support.  
Managing Firmware and Configuration File Download  
When “Automatic Upgrade” is set to “Yes”, a Service Provider can use P193 (Auto Check Interval, in  
minutes, default and minimum is 60 minutes) to have the devices periodically check for upgrades at pre-  
scheduled time intervals. By defining different intervals in P193 for different devices, a Server Provider can  
manage and reduce the Firmware or Provisioning Server load at any given time.  
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Restore Factory Default Setting  
WARNING: Restoring the Factory Default Setting will delete all configuration information of the phone.  
Please backup or print all the settings before you restoring factory default settings. We are not responsible  
for restoring lost parameters and cannot connect your device to your VoIP service provider.  
INSTRUCTIONS FOR RESTORATION:  
Step 1: Press “OK” button to bring up the keypad configuration menu, select “Config”, press “OK” to  
enter submenu, select “Factory Reset” (Please refer to Table 5-1 of keypad flow chart)  
Step 2: Enter the MAC address printed on the bottom of the sticker. Please use the following mapping:  
0-9: 0-9  
A:  
B:  
22 (press the “2” key twice, “A” will show on the LCD)  
222  
C: 2222  
D: 33 (press the “3” key twice, “D” will show on the LCD)  
E: 333  
F: 3333  
Example: if the MAC address is 000b8200e395, it should be key in as “0002228200333395”.  
NOTE:  
If there are digits like “22” in the MAC, you need to type “2” then press “->” right arrow key to  
move the cursor or wait for 4 seconds to continue to key in another “2”.  
Step 3: Press the “OK” button to move the cursor to “OK”. Press “OK” button again to confirm. If the  
MAC address is correct, the phone will reboot. Otherwise, it will exit to previous keypad menu interface.  
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