Maintaining
and
Troubleshooting
the Gateway
ALR 7300 Server
Part # 8504075
A MAN SYS US 7300 TECH REF R1
12/98
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Contents
Preface ......................................................................................v
Safety instructions ................................................................................ vii
Static electricity precautions ................................................................... 2
Opening the system................................................................................. 3
Removing the top cover................................................................... 6
Chassis fans .................................................................................... 14
I/O connectors ................................................................................ 20
Memory .......................................................................................... 22
Quick Hot-swap RAID cage................................................................. 22
SCSI backplane components ................................................................ 23
Installing Components ........................................................... 25
Replacing the processor ........................................................................ 26
Contents
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Installing a second processor................................................................ 30
Setting the jumpers................................................................................ 33
Adding and replacing drives.......................................................... 37
Removing an expansion card ........................................................ 54
Advanced menu screen.................................................................. 67
Updating the BIOS................................................................................ 81
Introduction........................................................................................... 84
Troubleshooting checklist .................................................................... 85
Hard disk problems............................................................................... 88
Modem problems.................................................................................. 90
Peripheral/Adapter problems................................................................ 91
Printer problems.................................................................................... 93
System problems................................................................................... 94
Video problems..................................................................................... 95
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Error messages....................................................................................... 98
Memory map ....................................................................................... 110
IRQ usage ............................................................................................ 112
FCC Notice................................................................................... 116
CE Notice ..................................................................................... 117
VCCI Notice................................................................................. 117
Australia/New Zealand Notice .................................................... 118
Index .................................................................................... 119
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Preface
Conventions used in this guide .............................. vi
Safety instructions .................................................vii
Additional information sources............................viii
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Conventions used in this guide
Throughout this guide, you will see the following conventions:
Convention
Description
Keyboard key names are printed in small
capitals.
ENTER
A plus sign indicates that the keys must be
pressed simultaneously.
CTRL+ALT+DEL
Setup
Commands to be entered, options to
select, and messages that appear on your
monitor are printed in bold.
Names of publications and files are printed
in italic.
User’s Guide
An important informs you of special cir-
cumstances.
Important!
A caution warns you of possible damage
to equipment or loss of data.
Caution!
Warning!
A warning indicates the possibility of per-
sonal injury.
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Safety instructions
Warning!
Observe the following safety instructions when using your system:
Do not attempt to service
the system yourself except
as explained elsewhere in
the system documentation.
Adjust only those controls
covered in the instructions.
•
•
Follow all instructions marked on the system and in the
documentation.
When the computer is turned off, a small amount of electrical
current still runs through the computer. Always unplug the
computer from the electrical outlet before cleaning the system or
opening the computer cover. (Follow the cleaning instructions in
your user’s guide.)
Opening or removing
covers marked “Do Not
Remove” may expose you
to dangerous electrical
voltages or other risks.
•
•
Do not use this product near water or a heat source, such as a
radiator or heat register.
Refer all servicing of those
compartments to qualified
service personnel.
Do not spill anything on or into the system. The best way to avoid
spills is to avoid eating and drinking near your system.
•
•
Make sure you set up the system on a stable work surface.
Openings in the computer cabinet are provided for ventilation. Do
not block or cover these openings. Make sure you provide adequate
space (at least 12 inches) around the system for ventilation when
you set up your work area. Never insert objects of any kind into the
computer ventilation slots.
•
•
Use the voltage setting for your area. The voltage selector switch is
set at the factory to the correct voltage.
As a safety feature, this system is equipped with a 3-wire power
cord to ensure that the product is properly grounded when in use.
The plug will only fit into a grounding-type outlet. If you are
unable to insert the plug into an outlet, contact an electrician to
install the appropriate outlet.
•
•
Do not walk on the power cord or allow anything to rest on it.
If you use an extension cord with this system, make sure the total
ampere ratings on the products plugged into the extension cord do
not exceed the extension cord ampere rating. Also, the total ampere
requirements for all products plugged into the wall outlet must not
exceed 15 amperes.
Preface vii
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•
•
There is a danger of explosion if the CMOS (complementary
metal-oxide semiconductor) battery is replaced incorrectly.
Replace the battery with the same or equivalent type recommended
by the manufacturer. Dispose of used batteries according to the
manufacturer’s instructions.
Unplug the system from the wall outlet and refer servicing to
qualified personnel if:
•
•
•
The power cord or plug is damaged.
Liquid has been spilled into the system.
The system does not operate properly when the operating
instructions are followed.
•
•
The system was dropped or the cabinet is damaged.
The system’s performance changes.
Additional information sources
Along with this manual and your user’s guide, you can find additional
information by using the following sources.
The Gateway Support Center
Log on to the Gateway Support Center at www.gateway.com/support to
access information about your system or other Gateway products. Some
types of information you can access are:
•
Hardware driver (including BIOS) and software
application updates
•
•
•
•
•
•
An expanded glossary
Technical tips
Service Agreement information
Technical documents and component information
Frequently Asked Questions (FAQ)
Online access to Tech Support
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Static electricity precautions
Caution!
Prevent electrostatic
Static electricity can permanently damage electronic components in your
computer. When opening your computer case, always perform the
following procedure:
damage to your system by
following static electricity
precautions every time you
open your computer case.
Wear a grounding wrist strap (available at most electronics stores).
Turn off the system power.
1.
2.
3.
Touch the back of the power supply fan, located on the back of the
case, to discharge any static electricity.
Unplug all power cords from AC outlets.
Remove the computer case cover.
4.
5.
Warning!
Follow these precautions to avoid electrostatic damage to your system
components:
To avoid exposure to
dangerous electrical
voltages and moving parts,
turn off your computer and
unplug the power cord
before removing the system
cover.
•
•
Avoid static-causing surfaces such as plastic and styrofoam in your
work area.
Remove the parts from their antistatic bags only when you are
ready to use them. Do not lay parts on the outside of antistatic bags
since only the inside of the bag provides antistatic protection.
•
•
Always hold cards by their edges and their metal mounting bracket.
Avoid touching components on the cards and the edge connectors
that connect to expansion slots.
Never slide cards or other parts over any surface.
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Opening the system
Depending on your purpose, you may need to remove only one or all of the
system covers. Follow the instructions specific to the cover you wish to
remove as indicated in each section.
Caution!
Turn the system off and
disconnect both power
cords before proceeding.
Installing any component
while the power is on may
cause permanent damage
to the system.
Removing the side panel
Most of the system components are accessible through the side panel.
To Remove the Side Panel
precautions” on page 2.
1.
Turn off the system and disconnect the power cord.
2.
3.
Remove the two screws that secure the side panel from the back panel
of the system. See Figure 1.
System Access
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Figure 1: Removing the Side Panel
4. Pull the cover toward the back of the system and remove it from the
chassis.
5. Set the side cover aside.
6. If you need to remove the other side panel, repeat steps 3-5 for the
other side of the system.
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Removing the bezel
If you need to install or replace a 5.25-inch device or the 3.5-inch diskette
drive, you need to remove the front bezel.
To Remove the Front Bezel
1. Follow the ESD precautions described in “Static electricity
precautions” on page 2.
3. Remove both side panels as described in “Removing the side panel”
on page 3.
4. From the inside of the chassis, remove the two screws securing the
bezel to the chassis. See Figure 2.
Figure 2: Removing the Bezel
System Access
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5. Holding onto the bottom handle, firmly pull the bezel away from the
chassis.
6. Set the bezel aside.
Removing the top cover
It may be easier to access the cables to the 3.5-inch diskette drive or any
5.25-inch devices by removing the top cover of the chassis.
To Remove the Top Cover
precautions” on page 2.
3. Remove side panel as described in “Removing the side panel” on
page 3.
4. Remove the front bezel as described in “Removing the bezel” on
page 5.
5. Remove the four screws that secure the top panel to the chassis. Two
are located at the rear of the system and two are located at the front of
the system. See Figure 3.
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Closing the system
Before closing the system, verify that all connectors and boards are
properly installed and firmly seated.
Replacing the top cover
If you have removed the top cover to access components at the top of the
system, replace the top cover before replacing other covering pieces.
To Replace the Top Cover
Align the top cover with the ledges on the chassis. See Figure 4.
1.
Figure 4: Replacing the Top Cover
Place the cover straight down on the top of the chassis.
2.
3.
Secure the cover with the four screws you removed earlier.
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Replacing the bezel
After installing a 5.25-inch device or replacing the 3.5-inch diskette drive,
replace the front bezel before you replace the side panel.
To Replace the Front Bezel
1. Position the bezel to the front of the chassis so that the bezel pegs are
aligned with the mount holes on the front of the chassis. See Figure 5.
Figure 5: Replacing the Front Bezel
2. Insert the bezel pegs into the correct holes at the top of the chassis.
3. Swing the bottom of the bezel forward and press the pegs into the
correct holes, securing the bezel to the chassis.
4. Secure the bezel with the two screws you removed when removing the
bezel.
System Access
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Replacing the side panel
The final step in closing the system is to replace the side panel.
To Replace the Side Panel
1. Align the side panel with the ledges on the chassis.
2. Slide the panel toward the front of the chassis (see Figure 6).
Figure 6: Reinstalling the Side Panel
3. Secure the panel with the screws you removed when opening the
system.
4. If needed, repeat for the other side panel.
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System board components
The system board functions as the main interface between the processor,
memory, and peripherals. See the table below for the key to Figure 7.
Figure 7: System Board
Chassis fan 1 connector
A
B
C
D
E
F
G
H
I
Power connector
Supplemental power connector
Soft power connector
Power supply power fault connector
Auxiliary power supply connector
Chassis fan 2 connector
Primary IDE connector
Secondary IDE connector
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J Diskette drive connector
K SHM Mode connector
L Front panel connector
M Reset connector
N External hard drive connector
O Hard drive LED connector
P Server management connector
Q I2O feature connector
R User NMI connector
S EDC reset connector
T Chassis fan 3 connector
U Cover intrusion switch connector
V Speaker connector
W External boot ROM connector
X External I2C connector
Y SCSI B connector
Z SCSI A connector
AA Clear CMOS jumper
AB Battery
AC ISA slot 1 (shared with secondary PCI slot 4)
AD Secondary PCI slot 4 (shared with ISA slot 1)
AE Secondary PCI slot 3/RAIDport slot
AF Secondary PCI slot 2
AG Secondary PCI slot 1
AH Primary PCI slot 3
AI Primary PCI slot 2
AJ Primary PCI slot 1
AK Ethernet connector
AL Dual USB ports
AM Video port
AN Mouse and keyboard ports
AO Serial port 2
AP Parallel port
AQ Serial port 1
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AR Slot 2 processor 1 connector (boot processor)
AS Slot 2 processor 2 connector (application processor)
AT DIMM bank A
AU DIMM bank B
AV DIMM bank C
AW DIMM bank D
AX Processor 2 fan connector
AY Processor 1 fan connector
AZ Embedded VRM for processor 1
BA VRM connector for processor 2
BB Processor speed setting jumpers
BC RAID cage connector
BD LED display/switch connector
Chassis fans
There are several chassis fan connectors on the system board. These
connectors provide power for cooling fans that may be positioned in several
parts of the chassis to cool critical components.
Power connectors
There are several power connectors that provide power for the system
board. Some of these connectors provide power for specialized functions.
Primary power connector
The primary power connector provides the majority of the power to the
system board. This connector is designed to accommodate the power
supply installed in the system.
Supplemental power connector
The supplemental power connector provides additional power to the system
board from the power supply.
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Soft power connector
The soft power connector provides for the connection of a switch that
powers up or powers down the server from a standby state. This connector
is not used in the ALR 7300 server.
Power supply power fault connector
This connector allows you to connect a power supply fault detection LED to
the system board to alert the user to a power supply fault. This connector is
not used in the ALR 7300.
Auxiliary power supply connector
This connector allows additional connection to the system board to supply
power. This connector is not used in the ALR 7300.
Drive controllers and connectors
There are several controllers and connectors for the control of the various
drives that are or can be installed in the system.
Hard drive (IDE) controller and connectors
This is an integrated dual-channel Ultra-DMA PCI/IDE interface with two
IDE connectors capable of controlling up to four IDE devices and
supporting PIO Modes 0-4. Ultra-DMA provides faster access to IDE
devices that are Ultra-DMA compliant while maintaining support for IDE
devices that do not support the Ultra-DMA specification.
Diskette drive controller and connector
The diskette drive controller and connector on the system board can support
up to two diskette drives of 360-KB, 720-KB, 1.2-MB, 1.44-MB, and
2.88-MB formats.
Components 15
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SCSI controller and connectors
®
This integrated dual channel Adaptec AIC™-7890 SCSI controller is a
high-performance, PnP compliant, single-chip PCI local bus-to-Ultra2
SCSI master host adapter. Its advanced SCSI I/O cell technology ensures
data integrity for higher I/O bandwidth requirements with data rates of
40-MB/sec in Ultra mode and 80-MB/sec in Ultra2 mode.
Additional features:
•
•
Dual LVD 16-bit (68-pin) PCI-to-Wide Ultra2 SCSI connectors
Full 32-bit PCI bus master implementation maximizing data
transfer on PCI local bus at 133-MB/sec data bursts
®
•
•
SCSI configured automatically (SCAM) Level 1 for Windows 95
enabling automatic configuration of new devices without having to
reboot the system.
Wide SCSI configuration supporting up to 15 connected SCSI
peripherals per channel, for a total of up to 30 devices. Up to seven
8-bit devices can be installed on each channel.
•
•
Multithreading support for up to 255 simultaneous I/O tasks
Advanced SCSI I/O cell ensuring data integrity by automatically
and continuously adjusting slew rate to compensate for SCSI bus
loading
•
Driver support for all major operating systems.
Front panel connectors
There are several connectors that provide connection of the front panel
features to the system board. Some of these connectors are redundant,
allowing the front panel features to vary according to the system
requirements and the chassis configuration. Therefore some of these
connectors are not used in the system as shipped.
SHM mode jumper
This jumper identifies the physical environment for the InforManager
server management software and should be removed from the ALR 7300.
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Front panel connector
The front panel connector provides the signals for the front cover indicator
LEDs and the front cover buttons. This connector is not used in the ALR
7300 server.
Reset connector
The reset connector provides the connection of the reset button from the
front cover. This connector is not used in the ALR 7300 server.
External hard drive LED connector
The external hard drive LED connector allows you to connect a cable from
an external hard drive to the system board to allow hard drive activity and
system monitoring to recognize the external drive.
Hard drive LED connector
This connector allows you to connect all of the hard drives to the hard drive
activity LED on the front cover. This connector is not used in the ALR 7300
server.
User NMI connector
This connector allows you to connect a signal cable which carries an
user-induced NMI signal to the system board.
EDC reset connector
The EDC reset connector provides the connection for the keyboard lock
button/ECC reset button from the front cover. This connector is not used in
the ALR 7300 server.
Speaker connector
Connects the internal speaker to the system board.
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External boot ROM connector
Provides connection for expansion cards that contain a separate boot ROM
and require independent access to the system board.
LED Display/Switch connector
Connects the LEDs and switches on the front cover to the system board.
Server management connectors
The server management connectors provide hardware and component
monitoring to assist you in maintaining the server.
Server management connector
The server management connector allows you to connect a server
management device to the system board to monitor system activities.
Cover intrusion switch connector
Connects a cover intrusion switch to the system board so that the system
can monitor unauthorized access to the chassis. This feature is not
implemented in this system.
I2C connector
This connector is part of the system monitoring. It carries the signals of the
2
I C bus which include identifying information and status for major system
components.
RAID cage connector
The RAID cage connector connects the SCSI backplane to the system
board to allow status and monitoring of backplane and SCSI drive status.
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System jumpers
The jumpers allow you to set certain characteristics of the system. Some
jumpers are reserved and are not described in this section. Do not change
any jumper unless it is necessary to configure the system. In some cases,
changing the settings of reserved jumpers can cause damage to the system
board.
Clear CMOS jumper
This jumper allows you to clear the CMOS memory. You should only do
this if you cannot access the normal methods of modifying the CMOS and
modifications to the CMOS are necessary. Clearing CMOS memory
returns all BIOS Setup settings to the default values.
CPU speed setting jumper
This jumper allows you to set the speed of the processor. Both processors,
in dual processor configurations, must have the same speed rating. If
processors of different speeds are used in the same system, the processors
must run at the speed of the slower processor.
I O feature connector
2
This connector is designed to accommodate an intelligent input/output
(I O) compatible expansion card. At the time this manual was published, no
2
fully I O compatible board was available for testing.
2
Battery
Provides the power to maintain the CMOS memory when the system is
turned off or unplugged.
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Expansion slots
The system features seven expansion slots: five PCI slots, one shared
PCI/RAID port slot, and one shared PCI/ISA slot. The I O feature
2
connector is aligned with one of the PCI slots (secondary PCI slot 1). If you
install a card in the I O feature connector, you may not be able to use the
2
corresponding PCI slot.
The PCI bus processes peripheral transactions at a system clock speed of up
to 33 MHz.
I/O connectors
The I/O connectors are located on the back cover of the system. Figure 8
shows the connectors.
Punchout section for
optional external SCSI
Mouse
port
Serial
port 1
Parallel Serial
port port 2
Keyboard
port
Video
port
Dual USB RJ-45
ports ethernet
port
Figure 8: I/O Connectors
The following I/O connectors are included with the system:
Two universal serial bus (USB) ports provide connection for a
•
growing list of peripherals including mouse, keyboard, joystick,
monitor, tape, and diskette drives. You can daisy-chain up to 127
devices from each port. The port also provides hot-swap capability
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and dynamic resource allocation for all attached peripherals. Most
major operating systems provide USB drivers and should require
no special procedures for implementation or use.
•
•
•
•
•
•
Two 9-pin 16550-compatible serial ports
One bidirectional ECP/EPP parallel port
One video port
One PS/2-style mouse port
One PS/2-style keyboard port
One RJ-45 Ethernet connector with two LEDs. The green LED
shows that the system is communicating with the network and the
yellow LED shows that communication is occurring at 100 Mbps.
Processor subsystem
The system board supports as many as two processors (CPUs). The board
provides several additional connectors for supporting components, as
described in the following paragraphs.
Important!
Processor slot 1 is the boot
processor slot. In a single
processor configuration, the
processor must be installed
in processor slot 1 and a
terminator card must be
installed in processor slot 2.
Processors and processor slots
®
Depending on the model, the system is equipped with one Intel Pentium II
™
Xeon processor with 512-KB, 1-MB, or 2-MB ECC L2 cache, integrated
into a single edge contact (SEC) cartridge.
The system SMP design supports up to two processors and is Intel MP
Specification v1.1 and 1.4 compliant.
Processor fan connectors
The processor fan connectors provide power for the fans mounted on the
processor heatsinks. These fans cool the processors and prevent
overheating. Note that not all processor heatsinks have or need fans. If the
processor heatsink includes a fan, connect it to the correct fan connector.
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Voltage regulator modules
Each processor must have a dedicated voltage regulator module (VRM)
which adjusts the voltage supplied to the processor. The VRM for the first
processor (CPU 1) is embedded on the system board.
Memory
The system comes standard with 64-MB of ECC RAM. System RAM is
expandable up to 2-GB using 100 MHz ECC 72-bit synchronous DRAM
(SDRAM) DIMMs (4 DIMM sockets).
Quick Hot-swap RAID cage
Important!
The quick hot-swap RAID
Cage may or may not be
included as a standard part
of the server configuration.
The quick hot-swap cage allows you to configure a reliable RAID
subsystem. The quick hot-swap cage consists of a drive cage and all of the
necessary hardware to install it in the system. Each cage supports three
one-inch high 3.5-inch SCA SCSI drives. For optimum operation, use only
approved RAID-ready drives in the RAID Cage. The RAID Cage occupies
two standard half-height 5.25-inch drive bays.
Drives are mounted on a rail system which provides quick and easy
installation and hot-swapping. A fully functional RAID subsystem is
controlled by a RAID caching controller.
Hot-swapping is a useful features that allows you to replace a failed hard
disk drive without interrupting system operation. In the event of a
hot-swappable drive failure, which is part of a RAID 5, the system
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continues normal operations. You can replace the failed drive and rebuild its
contents on an equivalent replacement drive automatically, without shutting
down the system.
Figure 9: RAID Cage
The SCSI backplane connects the SCA-2 LVD SCSI drives to the SCSI
RAID controller or the SCSI controllers on the system board. The
backplane provides automatic SCSI address setting and allows
hot-swapping of SCSI drives. Figure 10 shows the back of the backplane
where the drives connect.
Figure 10: The Back of the SCSI Backplane
If the RAID cage is included as part of the server configuration, see the
Quick Hot-swap Installation Guide for information on how to configure the
quick hot-swap backplane.
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3
Chapter 3:
Replacing the processor......................................... 26
Installing a second processor................................. 30
Setting the jumpers................................................ 33
Installing memory and hardware .......................... 35
Installing software and drivers.............................. 58
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Replacing the processor
®
™
The system is compatible with Intel Pentium II Xeon processors.
You can either upgrade the existing Pentium II Xeon processor or install a
second processor of the same speed as the first processor.
Important!
If the error message
When replacing a processor, order a Pentium II Xeon processor upgrade kit.
The kit includes the Pentium II Xeon processor, a heat sink, and a VRM.
“update table not found for
CPUxx, Stepping xxxx”
displays at boot up, run the
MULOADER utility located
on the disk included with
your processor kit. This
message may occur under
the following conditions:
When a new processor has
been added that does not
include the stepping
information in the table.
When the BIOS is flashed,
it may remove the stepping
information form the table
which will cause the error
message to appear.
It is critical that a heat sink be installed on each Pentium II Xeon processor.
The Pentium II Xeon processor overheats and fails if it is not cooled
sufficiently. The heat sink provided with the processor on the system
provides all necessary cooling for the processor.
For the latest details on the availability of the upgrade kits, contact one of
the sources listed in the Assistance Resources document.
To Replace the Processor
Turn off the system and disconnect the power cord.
1.
2.
Open the case (“Opening the system” on page 3), observing the static
electricity precautions in “Static electricity precautions” on page 2.
Wearing an anti-static wristband grounded to the system chassis,
remove the lock bar from the processor slot by removing the two
screws that secure it (see Figure 11).
3.
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Figure 12: Removing the Processor
6. Remove the replacement processor cartridge from its protective
wrapping and place it in the cartridge supports for the slot 2 connector.
7. Slide the cartridge all of the way down until it is firmly seated. See
Figure 13.
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Figure 13: Installing the Replacement Processor
8. If the processor cartridge does not already have the heatsink attached
to it, attach the heatsink according to the instructions that came with
two screws that you removed in Step 3.
10. Set the jumpers for the new processor configuration (see the section
“Setting the jumpers” on page 33).
11. Close the case, as described in “Closing the system” on page 8.
12. Reconnect the power cord and turn on the system.
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Installing a second processor
The system is compatible with Intel Pentium II Xeon processors.
You can either upgrade the existing Pentium II Xeon processor or install a
second processor of the same speed as the original processor.
When adding a processor, order a Pentium II Xeon processor upgrade kit.
The kit includes the processor, a heat sink, and aVRM.
It is critical that a heat sink be installed on each Pentium II Xeon processor.
The processor overheats and fails if it is not cooled sufficiently. The heat
sink provided with the processor on the system provides all necessary
cooling for the processor.
For the latest details on the availability of the upgrade kits, contact one of
the sources listed in the Assistance Resources document.
To Install a Second Processor
1.
2.
Open the case (“Opening the system” on page 3), observing the static
electricity precautions in “Static electricity precautions” on page 2.
Remove the lock bar from the processor supports as shown in
Figure 11 on page 27.
3.
4.
Remove the Terminator Card from the system board (see Figure 14).
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Figure 15: Installing the Second Processor
6. Place the lock bar on top of the supports and secure it by inserting and
tightening the two screws you removed in Step 3.
“Setting the jumpers” on page 33).
8. Insert the VRM into the connector provided until the release clips
click into place.
9. Close the case, as described in “Closing the system” on page 8.
10. Reconnect the power cord and turn on the system.
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Setting the jumpers
The system board jumpers let you change several system functions.
Jumpers are set to the default positions at the factory. You may need to
change the jumper settings to perform the following functions:
•
•
Set processor/bus speed settings
Clear CMOS memory
Processor speed jumper
The system board supports a range of processor speeds, which are set by
changing jumpers. If you upgrade your processor, you may need to change
jumper settings. The Processor Speed jumper (JP22) configuration block
lets you set the processor speed.
The system automatically detects the bus speed supported by the processor
and uses the jumper settings in conjunction with the detected bus speed to
set the processor speed. If two processors are present and they support
different speeds, the system operates at the slower speed. Move the jumper
shunts on jumper block JP22 to connect the jumper pins according to the
table below. Processor speeds are given in relation to bus speeds of
66MHz/100MHz.
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Clear CMOS jumper
Important!
The Clear CMOS jumper (JP15) lets you clear all current values in
complimentary metal-oxide semiconductor (CMOS) memory (see “System
Board Components” on page 14 for the location of the jumper). CMOS
memory stores all of the BIOS Setup information and settings. Clearing the
CMOS memory restores all setup values to the original system defaults.
If the error message
“update table not found for
CPUxx, Stepping xxxx”
displays at boot up, run the
MULOADER utility located
on the disk included with
your processor kit. This
message may occur under
the following conditions:
When a new processor has
been added that does not
include the stepping
A jumper shunt connecting pins 1 and 2 sets the jumper for normal
operation. A jumper shunt connecting pins 2 and 3 sets the jumper to clear
the CMOS memory at the next system boot.
information in the table.
When the BIOS is flashed,
it may remove the stepping
information form the table
which will cause the error
message to appear.
To Clear CMOS Memory
1. Restart the server and press F2 to enter the BIOS Setup utility.
reference.
3. Turn off the system and disconnect the power cord.
4. Open the case (“Opening the system” on page 3), observing the static
electricity precautions in “Static electricity precautions” on page 2.
5. Move the jumper shunt on the Clear CMOS jumper (JP15) to connect
pins 2 and 3.
6. Reconnect the power cord and turn on the system. Wait until the
system boots and you see the message that confirms the CMOS
memory has been cleared.
7. Turn off the system again and disconnect the power cord.
8. Move the jumper shunt on the Clear CMOS jumper (JP15) back to its
normal position connecting pins 1 and 2.
9. Close the case, as described in “Closing the system” on page 8.
10. Reconnect the power cord and turn on the system.
Clearing the CMOS memory clears all passwords and all configuration
settings. You must reset any necessary values in BIOS Setup after you clear
CMOS memory.
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Installing memory and hardware
Important!
In order to reach 2 GB of
RAM, you must install 512
MB DIMMs. At the time this
manual was published, 512
MB DIMMs were not readily
available. These DIMMs had
not been tested with this
system at this time. This
manual assumes that the
512 MB DIMMs will conform
to published standards and
that no significant problems
will be discovered in testing.
Installing memory
The system board supports up to 2 GB of RAM in ECC SDRAM DIMMs.
The system board is configured with 4 DIMM banks. You can fill Bank 0,
Bank 1, Bank 2, or Bank 3 or a combination of banks with DIMMs. No
jumper settings are required for the memory size or type because this
information is automatically detected by the BIOS.
Refer to the section “DIMM configurations” on page 114 for valid memory
configurations. You may select any combination that provides the total
RAM required by your system and applications.
To Install DIMMs
1.
2.
Open the case (“Closing the system” on page 8), observing the static
electricity precautions in “Static electricity precautions” on page 2.
Pull open the socket clamps on each side of the DIMM socket (see
Figure 16).
3.
Figure 16: Opening the DIMM Socket Clamps
Align the two notches in the DIMM with the two notches in the
DIMM socket (see Figure 17) and insert the DIMM into the socket.
4.
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Figure 17: Inserting the DIMM
5. Gently press the DIMM into the socket until it is firmly seated.
(Inserting the DIMM automatically locks the socket clamps on each
end of the DIMM.)
6. Close the case, as described in “Closing the system” on page 8.
7. Reconnect the power cord and turn on the system.
To Remove DIMMs
1. Gently push out the plastic socket clamps on each end of the DIMM.
Caution!
The DIMM should pop up slightly from the socket (see Figure 18).
Never try to remove a
DIMM without releasing the
clamps. You may break the
socket, causing serious
damage.
Figure 18: Releasing the DIMM Socket Clamps
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2. Carefully lift the DIMM out of the socket (see Figure 19).
Figure 19: Removing the DIMM
3. Store the DIMM in a static-free container.
Adding and replacing drives
The case must be opened to add or replace drives (such as disk drives and
CD-ROM drives) in the system. Refer to “Opening the system” on page 3
for instructions on opening and closing the case.
Replacing a 3.5-inch drive in the front drive bay
The 3.5-inch drives are secured to a metal mounting bracket, which enables
easy installation and removal from the system chassis. This bracket
supports a 3.5-inch diskette drive which was installed at the factory. There
is space in the bracket for a second front-accessible drive and up to two
internally accessible one inch tall 3.5-inch drives.
To Replace the 3.5-inch Diskette Drive
1. Turn off the system and disconnect the power cord.
2. Open the case (“Opening the system” on page 3), observing the static
electricity precautions in “Static electricity precautions” on page 2.
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3. Locate the 3.5-inch drive bracket.
4. Disconnect the power and data cables from the back of the drive that
reconnect these cables after you install the new drive.)
5. Remove the screws securing the drive bracket to the system chassis,
and remove the drive bracket from the chassis. Doing so also removes
the 3.5-inch metal filler panel from the front of the drive bracket (see
Figure 20).
Figure 20: Removing the 3.5-inch Drive Bracket
6. Remove the screws securing the 3.5-inch drive to the bracket, and then
remove the 3.5-inch drive (see Figure 21).
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Figure 21: Removing the 3.5-inch Drive
7. Place the new 3.5-inch drive in the mounting bracket (see Figure 22).
Figure 22: Installing the New 3.5-inch Drive
8. Secure the drive to the mounting bracket using the screws you
removed in Step 6.
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9. Place the drive bracket in the chassis (see Figure 23). If you are
installing a second front-accessible drive, do not reinstall the 3.5-inch
metal filler panel when you reinstall the drive bay in the chassis.
Figure 23: Replacing the Drive Bracket
10. Secure the drive bracket to the chassis with the screws you removed in
Step 5.
11. Connect the power and data cables to the 3.5-inch drive, making sure
the cables match their original position. (See drive documentation for
proper drive jumper settings and cable orientation.)
12. Close the case, as described in “Closing the system” on page 8.
13. Reconnect the power cord and turn on the system.
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Installing a drive in the 5.25-inch drive bay
The 5.25-inch drive bay supports a CD-ROM drive, disk drive, or other
5.25-inch device.
To Install a Drive in the 5.25-inch Drive Bay
1. Turn off the system and disconnect the power cord.
2. Open the case (“Opening the system” on page 3), observing the static
electricity precautions in “Static electricity precautions” on page 2.
3. Locate the 5.25-inch drive bay.
4. If no drive is installed in the drive bay, remove the metal drive bay
cover from the front of the 5.25-inch drive bay. Also, remove the
plastic drive bay cover on the front bezel.
5. If you are replacing an existing drive, disconnect the power and data
cables from the drive, noting their location and orientation. (You will
reconnect these cables after you install the new drive.)
6. Squeeze the tabs at the ends of the guide rails in toward the center of
the drive and pull the drive out of the chassis (see Figure 24).
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Guide rail
Ta b
Figure 24: Removing a 5.25-inch Drive
7. Remove the screws that secure the drive rails to the drive and remove
the rails.
8. Mount the guide rails to the new drive using the screws you removed
from the old drive.
9. Align the guide rails with the rail guides in the drive bay and slide the
drive all of the way into the bay. The tabs on the rails will click into
place when the drive is fully inserted (see Figure 25).
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Figure 25: Installing a Drive in the 5.25-Inch Drive Bay
10. Connect the power and data cables to the back of the drive. (See drive
documentation for proper drive jumper settings and cable orientation.)
11. Close the case, as described in “Closing the system” on page 8.
12. Reconnect the power cord and turn on the system.
13. Run the configuration software that came with the drive, if required.
14. The system should automatically recognize the new drive. If it does
not, you may need to set jumpers on the drive or change settings in the
BIOS Setup utility.
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Replacing the RAID cage in the 5.25-inch drive bay
The Quick Hot-Swap Drive Cage consists of a drive cage, a locking door,
and all the necessary hardware to install it in the system. Each cage
supports three drives. Begin cage installation from the bottom drive bay.
Figure 26: Hot-Swap Drive Cage
To Replace the RAID Cage
1. Remove the side panel as described in “Removing the side panel” on
page 3.
components.
3. Remove the drives:
A. Pull the latching clips outward to release the drive from the RAID
Cage (see Figure 27).
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Figure 27: Removing the SCSI Drives
B. Pull the drive out of the drive cage.
D. Repeat steps a–c for all drives in the drive cage.
4. Remove the old RAID Cage by pressing the tabs on the slide rails
toward the center of the cage and pulling the cage out of the 5.25-inch
drive bay (see Figure 28).
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Figure 29: Installing the RAID Cage
2. Connect all cables that connect the RAID Cage and its backplane to
other system components.
3. Reinstall the SCSI drives in the new RAID cage by aligning the rails
and sliding them all the way into the cage (see Figure 30).
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Important!
Each drive has a Drive
Number label affixed to the
front of the drive. The drive
number on the label
corresponds to the device's
SCSI ID. Drives must be
installed in ascending order
starting from the bottom
bay.
Figure 30: Replacing the SCSI Drives
4. Secure the drives by closing the latching clips.
Replacing a hard disk in the rear drive bay
The hard disk is secured to a metal mounting bracket, which enables the
drive to be easily installed and removed from the system chassis. This
procedure refers to the internal 3.5-inch drive bay, not to the 3.5-inch bay at
the front of the chassis.
To Replace a Hard Drive in the Rear Drive Bay
1. Turn off the system and disconnect the power cord.
2. Open the case (“Opening the system” on page 3), observing the static
electricity precautions in “Static electricity precautions” on page 2.
3. Locate the hard disk assembly beneath the power supply at the rear of
the chassis.
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4. Disconnect the data and power cables from the hard disk drive, noting
their location and orientation. (You will reconnect these cables when
you install the new hard drive.)
5. Remove the screws that attach the hard disk mounting bracket to the
chassis, and remove the bracket from the chassis (see Figure 31).
6. Remove the screws that attach the hard drive to the mounting bracket
and remove the hard drive (see Figure 31).
7. Secure the new hard drive to the mounting bracket using the screws
you removed in Step 6 (see Figure 32).
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Figure 32: Installing a Hard Drive in the Rear Drive Bay
8. Place the hard disk assembly into the chassis and secure it to the
chassis using the screws you removed in Step 5 (see Figure 32).
9. Connect the data and power cables to the hard drive, making sure the
cables match their original position. (See the drive documentation for
proper drive jumper settings and cable orientation.)
10. Close the case, as described in “Closing the system” on page 8.
11. Reconnect the power cord and turn on the system.
12. The system should automatically recognize the new drive. If it does
not, you may need to set jumpers on the drive or change settings in the
BIOS Setup utility.
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SCSI cable kit installation
The following section describes how to install the SCSI cable kit from the
integrated onboard SCSI connector on the system board to the rear panel of the
chassis.
The following tools are required to complete the installation:
•
•
•
Phillips screwdriver
Straight blade screwdriver
Anti-static wristband
To install the SCSI cable kit:
Caution!
1. Power down the system and remove the power cord(s).
To help avoid possible
damage to your computer
from static electricity, follow
the anti-static procedures
outlined in the Maintenance
and Troubleshooting Guide
for your system every time
you work inside your
2. Remove the parts from the SCSI Cable Kit.
3. Remove the two screws from the rear of the left side cover.
4. Slide the side cover back slightly, then lift it out and off.
5. Using the straight bladed screwdriver, remove the punchout section
(insert the blade of the screwdriver into the slot in the punchout, then
pry back and fourth until loose).
computer.
SCSI cable
Integrated SCSI
System board
connector
Figure 33: Installing the SCSI Cable Kit
6. One end of the SCSI cable is attached to a bracket containing two threaded
holes. From the inside of the system, hold this end of the cable up to the
opening created when the punchout was removed.
7. Using the two small screws included in the SCSI Cable Kit, secure the SCSI
cable/bracket to the rear panel of the chassis.
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8. Plug the other end of the SCSI cable into the appropriate SCSI connector on
the system board.
9. Arrange the ribbon cable so that it doesn’t interfere with chassis or CPU fans,
or block airflow through the system.
10. Reinstall the left side cover of the system and replace the two screws.
11. Plug in the system power cord(s) and power up the system.
Adding an expansion card
The system board has seven (7) expansion slot connectors. The system
board accepts two types of expansion cards: ISA and PCI. Some of the PCI
expansion slots are designed to allow the slot to be shared with a special
purpose expansion card such as a RAIDport card.
Some ISA expansion cards have jumpers or switches that set interrupts and
I/O addresses. They come with instructions that explain how to set them to
avoid hardware conflicts. Follow the instructions carefully.
Refer to Figure 7 on page 14 for the installation locations.
To Install an Expansion Card
instructions.
2. Turn off the system and disconnect the power cord.
3. Open the case (“Opening the system” on page 3), observing the static
electricity precautions in “Static electricity precautions” on page 2.
4. Locate an open slot of the correct type.
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5. Remove and retain the screw securing the expansion port cover to the
rear cover. Keep the port cover for reinstallation in case you ever need
to remove the card (see Figure 34).
Important!
For full length cards, make
certain that the end of the
card is aligned with the
correct slot in the card
guide. When the card is fully
inserted, the plastic retaining
clip will snap back out to
hold the end of the card in
position.
Figure 34: Installing an Expansion Card
6. Firmly insert the edge of the expansion card into the slot.
7. After seating the card firmly, secure it to the chassis by installing the
screw you removed in Step 5 through the mounting bracket at the end
of the card.
8. If required, connect cables to the card (see card documentation for
proper jumper settings and cable orientation)
9. Close the case, as described in “Closing the system” on page 8.
10. Reconnect the power cord and turn on the system.
It may be necessary to reconfigure your system after installing some
expansion cards. You may also need to install software that came with the
card. Check the card documentation for additional information.
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Removing an expansion card
Removing an expansion card may require you to run software to
reconfigure the system.
To Remove an Expansion Card
1. Turn off the system and disconnect all power cords and peripheral
devices.
2. Open the cover as described in “Opening the system” on page 3,
following all static electricity precautions as described in “Static
electricity precautions” on page 2.
3. If necessary, disconnect any cables connected to the expansion card.
4. Remove the screw that secures the card and its bracket to the back
panel of the server (see Figure 35).
Figure 35: Removing the Expansion Card Screw
5. For full-length cards, press the retaining latch on the card guide in,
until it clicks into the retracted position (see Figure 36).
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Retaining
latch
Release
button
Figure 36: Pressing the Retaining Latch
6. Gently but firmly pull the expansion card out of the chassis.
7. Press the release button on the card guide to return the retaining latch
to the extended position.
8. Place an expansion port cover over the empty slot and secure it with
the screw you removed earlier.
9. Replace the cover, reconnect the peripherals and power cord, and turn
on the system.
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Replacing the battery
The battery provides power for the system real-time clock and CMOS
RAM, which holds the system configuration information.
To Replace the Battery
Caution!
There is a danger of
when you are prompted to do so.
explosion if the battery is
incorrectly replaced.
Replace the battery only
with the same or equivalent
type recommended by the
manufacturer. Dispose of
used batteries according to
the manufacturer’s
2. Write down the CMOS values from the Main Setup screen so you can
the setup program, see Chapter 4, “Using the BIOS Setup Utility” on
page 62.)
instructions.
3. Turn off the system and disconnect the power cord.
4. Open the case (“Opening the system” on page 3), observing the static
5. Locate the battery on the system board, see Figure 7 on page 14. The
battery is circular and has the positive pole mark (+) on the top.
6. Gently pull the battery from its socket, and press the new battery in the
socket with the positive pole (+) up (see Figure 37). Be sure you have
pressed the battery down far enough for it to contact the base of the
socket.
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Figure 37: Removing the Battery
7. Close the case, as described in “Closing the system” on page 8.
8. Reconnect the power cord and turn on the system.
9. Enter the BIOS Setup program and verify that the system
configuration is correct using the data you recorded in Step 2.
If the CMOS data is not correct, change the information in the setup screens
as necessary.
Troubleshooting the battery installation
If you have problems after installing the new battery, try each of the items
listed below, replacing the cover and restarting the computer after each try.
•
•
Turn off the system and ensure that all exterior cables are attached
to the correct connectors and secured.
Check to be sure that all power switches are on. If the system is
plugged into a power strip or surge protector, be sure it is turned on
also.
•
Enter the BIOS Setup program and compare the settings on the
screen with your notes or the system hardware manuals. Correct
any discrepancies.
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•
•
Turn off the system, remove the cover, and verify that all cables
inside the case are attached securely. Also, make sure that the
colored cable edges are aligned correctly and that the connectors
do not miss any pins. Disconnect and reconnect the cables, and
then replace the cover carefully so as not to disturb any cables.
Turn off the system, remove the cover and, if you have the proper
test equipment, verify that the new battery has power. (It is
defective.)
If these procedures fail to correct the problem, contact Technical Support.
When everything works properly, close the case as described in “Closing
the system” on page 8, reconnect the power cord, and turn on the system.
Installing software and drivers
Installing software and drivers is usually specific to the operating system
you run on the system. However, some tips on installing drivers or other
software in critical situations or under particular circumstances are provided
below.
Installing the video drivers
The integrated video controller on the system board uses standard drivers
provided with the system utilities diskettes. For those running Windows NT
in particular, use the driver provided on the utilities diskettes (Cirrus Logic
Windows NT 4.0 v1.40 diskette) not those provided on the Windows NT
installation CD-ROM. The drivers provided on the Windows NT CD-ROM
may not function correctly.
Video driver installation varies depending on the operating system that you
run on the server. Refer to the documentation for the operating system for
specific instructions.
If you are using an add-in video controller, the drivers should have
accompanied the controller card. See the documentation that accompanied
the controller card for instructions and information regarding the drivers for
an add-in video card.
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NetWare 4.11 drivers and Seagate Backup
Exec issues
NetWare 4.11 driver issues:
When installing the second instance driver for the second SCSI controller,
the server will generate interrupts which hang the server. To resolve this
issue, replace the MPS14.PSM file that is installed during the NetWare 4.11
installation with an updated version of the file. The updated file can be
obtained from the Netware Service Pack 5 utility patch provided by Novell.
The following are two methods that can be used to updated the
MPS14.PSM file:
1. After NetWare is installed and before loading the second on-board
SCSI driver, the updated MPS14.PSM file can be copied to the
C:\NWSERVER subdirectory to overwrite the older version placed
during installation. Restart the server and the second on-board SCSI
driver will load successfully.
2. During the NetWare installation, select SMP support, a message to
install an unlisted PSM file will display. Path to the location of the
updated PSM file and load it. Once loaded, the updated PSM file will
automatically be copied to the NetWare installation directory. Once
the file has been copied you can successfully load the second on-board
SCSI driver.
Seagate Backup Exec issues:
Once Seagate Backup Exec has been installed and the program started, the
CLIB and DSAPI modules report errors while loading. Backup Exec will
continue to run after the errors appear. Backup Exec recommends that these
files be updated to a later version. The updated files can be obtained from
Novell’s website at the following location:
http://support.novell.com/cgi-bin/search/download?/pug/updates/nw/i
nw411/libuph.exe&sr
The update files are CLIB.NLM and DSAPI.NLM.
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4
BIOS Setup
About the BIOS Setup Utility ............................... 62
Using the BIOS Setup Utility................................ 62
Updating the BIOS................................................ 81
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About the BIOS Setup Utility
The computer BIOS has a built-in program that lets you set many basic
system characteristics. These settings are stored and saved even when the
power is off. This chapter contains information about this setup utility and
is intended to serve as a guide so that you can make changes to your system
BIOS when necessary.
Many of the screen examples that you see in this chapter are identical to
what you see on your monitor; however, you may have a system with a
newer BIOS version than the one described in this manual. In that case,
some of the examples may differ somewhat from what you see, but the
screens are similar enough that you should have no trouble getting the
information that you need.
Using the BIOS Setup Utility
The computer BIOS has a built-in setup utility that lets you configure
several basic system characteristics. The settings are stored in
battery-backed CMOS memory and are retained even when the power is
off.
To enter the setup utility, restart the system and then press F2 when
prompted on screen during the startup process. Upon entering setup, the
Main Setup screen opens.
Figure 38: BIOS Menu Navigation Keystrokes
The lower section of all screens provides information about keystrokes
necessary to access help, navigate through the menus, and perform other
functions.
•
Help—Press F1 to get information about the selected item. This
item is only usable in a submenu.
•
•
Exit—Press ESC to back out of any field.
Select Item—Press the up arrow or down arrow keys to move to
the next or previous menu item.
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•
Select Menu—Use the left arrow and right arrow keys to move
between the six main menus (Main, Advanced, Security, Power,
Boot and Exit).
•
•
•
Change Values—Use the plus (+) key or the minus (-) key to
toggle through the available options for the selected item.
Select > Sub-Menu— Pressing ENTER when a sub-menu is
highlighted takes you to that sub-menu.
Setup Defaults—Press F9 to set the setup parameters to their
factory default values. A submenu appears, asking you to press
either ENTER to load the defaults or ESC to skip.
•
Save & Exit—Press F10 to exit the setup utility and either save or
ignore all changes. A submenu appears, asking you to press ENTER
to save the changes or ESC to ignore the changes and exit.
Main menu screen
The main menu screen allows you to access the most common setup fields.
Figure 39: Main Menu Screen
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•
•
•
System Time lets you set the system time. Use a twenty-four hour
clock in the format HH:MM:SS.
System Date lets you set the system date, using the format
MM:DD:YYYY.
Legacy Diskette A: allows you to select the type of diskette drive
installed as drive A. The options are 360 kB, 5 ¼”; 1.2 MB, 5 ¼”;
720 kB, 3 ½”; 1.44/1.25 MB, 3 ½”;2.88 MB, 3 ½”; Not installed;
and Disabled.
•
•
Legacy Diskette B: allows you to select the type of diskette drive
installed as drive B. The options are 360 kB, 5 ¼”; 1.2 MB, 5 ¼”;
720 kB, 3 ½”; 1.44/1.25 MB, 3 ½”;2.88 MB, 3 ½”; Not installed;
and Disabled.
Primary Master: opens the Primary Master screen to permit you
to setup the primary master hard disk drive. Details of this screen
are provided in the section “Hard disk drive setup screen” on
page 65.
•
•
setup the primary slave hard disk drive. Details of this screen are
provided in the section “Hard disk drive setup screen” on page 65.
Secondary Master: opens the Secondary Master screen to permit
you to setup the secondary master hard disk drive. Details of this
screen are provided in the section “Hard disk drive setup screen”
on page 65.
•
Secondary Slave: opens the Secondary Slave screen to permit you
to setup the secondary slave hard disk drive. Details of this screen
are provided in the section “Hard disk drive setup screen” on
page 65.
•
•
System Memory: shows the amount of base system memory
detected.
Extended Memory: shows the amount of extended memory
detected.
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Hard disk drive setup screen
The hard disk drive setup screen appears whenever the Primary Master,
Primary Slave, Secondary Master, or Secondary Slave fields are
selected from the main menu screen.
Figure 40: Example Hard Disk Drive Setup Screen
•
Type offers the following options:
•
User - selecting this option brings up a sub-menu where you
can enter the Cylinders, Heads, Sectors and Maximum
Capacity of the drive you are configuring. These values are
generally available from the documentation for the drive or the
drive label itself.
•
Auto - selecting this option automatically configures the drive
based on information from the drive itself.
•
•
CD-ROM - select this option if the drive is a CD-ROM.
None - “Auto” has been unable to supply the drive type or you
have deliberately selected “None,” disabling any drive that
may be installed.
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•
Multi-Sector Transfers: enabling this option allows multiple
sector data transfers on compatible drives. The options are
Disabled, Standard, 2 Sectors, 4 Sectors, 8 Sectors, and
16 Sectors.
•
•
•
LBA Mode Control: enabling this option causes Logical Block
Addressing to be used in place of Cylinders, Heads and Sectors.
The options are Enabled and Disabled.
32 Bit I/O: enabling this option allows 32-bit communication
between the processor and the IDE controller. The options are
Enabled and Disabled.
Transfer Mode: selects the method for moving data to and from
the drive. The options listed are those supported by the drive and
the platform; either Standard, Fast PIO 1, Fast PIO 2, Fast PIO
3, and Fast PIO 4; or Standard, FPIO3/DMA1, and
FPIO4/DMA2.
•
Ultra DMA Mode: enabling this option allows a faster data
transfer rate with compatible drives. The options are Mode 0,
Mode 1,and Mode 2.
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Advanced menu screen
The advanced menu screen allows you to access a large number of
advanced features. Many of these features can cause the system to
malfunction if set incorrectly. Do not change these settings unless you must.
Figure 41: Advanced Menu Screen
•
•
Plug and Play O/S: specifies whether the operating system is
compatible with Plug and Play. The options are Yes and No.
Reset Configuration Data: selecting Yes causes the system to
clear its configuration data and automatically configure all PnP
devices at bootup. Selecting No causes the system to use the
existing configuration information.
•
Use Multiprocessor Specification: configures the multiprocessor
specification for compatibility reasons. Specification 1.4 allows
extended bus definitions and is required to permit a secondary PCI
bus to work without a bridge. However, some operating systems
require Specification 1.1 for compatibility reasons.
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•
Large Disk Access Mode: options include DOS and Other. Select
DOS if you are using DOS or one of the DOS-based operating
systems. Select Other if you are using another operating system
such as UNIX. A large disk is considered one that has more than
1024 cylinders, 16 heads, or 63 tracks per sector.
•
•
•
•
•
•
the onboard IDE adapter. The options are Disable, Primary,
Secondary, and Both.
screen. Details of this screen are provided in the section, “Resource
configuration screen” on page 69.
screen. Details of this screen are provided in the section,
“Peripheral configuration screen” on page 72.
Details of this screen are provided in the section “Keyboard
features screen” on page 74.
Cache Memory opens the Cache Memory Configuration screen.
Details of this screen are provided in the section “Cache memory
screen” on page 75.
Advanced Chipset Control opens the advanced chipset control
screen which contains a single field. The field is ECC Config,
which allows you to set the extent of error checking and correction
that the system uses. The options for this field are Disabled, EC,
ECC, and ECC Scrub.
•
•
Embedded PCI SCSI: Channel A enabling this field turns on
channel A of the optional integrated SCSI adapter. Select the Scan
First option if the server will boot from a hard disk or select the
Scan Last option if the server will boot from a CD-ROM. The
options are Enabled and Disabled.
Embedded PCI SCSI: Channel B enabling this field turns on
channel B of the optional integrated SCSI adapter. Select the Scan
First option if the server will boot from a hard disk or select the
Scan Last option if the server will boot from a CD-ROM. The
options are Enabled and Disabled.
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•
•
Embedded PCI NIC: enabling turns on the optional integrated
network interface controller (NIC). The options are Enabled and
Disabled.
Important!
The SHM Address is always
1 in stand-alone
configurations.
SHM Address: defines the System Hardware Manager (SHM)
address. The options are 1 through 7.
Resource configuration screen
This screen appears whenever Resource Configuration is selected off of
the advanced menu screen.
Figure 42: Resource Configuration Screen
•
•
Memory Reservation: opens the Memory Reservation screen.
This screen allows you to reserve blocks of upper memory for use
by legacy ISA devices. Details of this screen are provided in the
section “Memory Reservation Screen” on page 70.
IRQ Reservation: opens the IRQ Reservation screen. This screen
allows you to reserve IRQs for use by legacy ISA devices. Details
of this screen are provided in the section “IRQ Reservation
Screen” on page 70.
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Memory Reservation Screen
This screen appears whenever Memory Reservation is selected from the
resource configuration screen. It allows you to reserve blocks of memory
for ISA devices.
Figure 43: Memory Reservation Screen
•
XXXX – XXXX: the specified area of upper memory may be
reserved for use by legacy ISA devices. Options are Available and
Reserved.
IRQ Reservation Screen
This screen appears whenever you select IRQ Reservation from the
advanced menu screen. It allows you to manually reserve IRQs for specific
devices.
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Peripheral configuration screen
This screen allows you to configure the system peripherals.
Figure 45: Peripheral Configuration Screen
•
•
Serial Port A: allows you to set the characteristics of serial port A.
Options include Enabled, Disabled and Auto.
•
Base I/O Address: displays the base I/O address for
integrated Serial Port A. Using the + or - key displays the
optional addresses available.
•
Interrupt: displays the current interrupt for integrated Serial
Port A. Using the + or - key displays the optional interrupts
available.
Serial Port B: allows you to set the characteristics of serial port B.
Options include Enabled, Disabled and Auto.
•
Base I/O Address: displays the base I/O address for
integrated Serial Port B. Using the + or - key displays the
optional addresses available.
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•
Interrupt: displays the current interrupt for integrated Serial
Port B. Using the + or - key displays the optional interrupts
available.
•
Parallel Port: allows you to set the characteristics of the integrated
parallel port. Options include Enabled, Disabled, Auto, and OS
Controlled.
•
•
•
•
Mode: displays the current parallel port mode. Options
include ECP (Extended Capabilities Port), Bi-directional
and Output Only.
Base I/O Address: displays the base I/O address for the
integrated Parallel Port. Using the + or - key displays the
optional addresses available.
Interrupt: displays the current interrupt for the integrated
Parallel Port. Using the + or - key displays the optional
interrupts available.
DMA Channel: displays the current DMA channel used by
the Parallel Port. Using the + or - key displays the optional
channels available.
•
Floppy Disk Controller: controls the integrated diskette drive
controller. Options include Enable and Disable.
•
Base I/O Address: displays the base I/O address for the
integrated diskette controller. Options include Primary and
Secondary.
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Keyboard features screen
This screen allows you to configure the features of your keyboard.
Figure 46: Keyboard Features Screen
•
•
•
Num Lock: options include Auto, On and Off. Sets the power-on
state of the NUM LOCK key.
Key Click: options are Enabled and Disabled. Enable causes an
audible click when each key is pressed.
Keyboard Auto-Repeat Rate: determines the rate at which a
character repeats if a key is held down. Options are 2/sec, 6/sec,
10/sec, 13.3/sec, 18.5/sec, 21.8/sec, 26.7/sec, and 30/sec.
•
Keyboard Auto-Repeat Delay: determines the amount of delay
before a pressed key repeats. Options are 1/4 sec, 1/2 sec, 3/4
sec, and 1 sec.
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Cache memory screen
This screen allows you to configure various aspects of the system cache
memory.
Figure 47: Cache Memory Screen
•
Memory Cache: allows you to disable the L1 and L2 memory
caches. Options include Enabled or Disabled. Normally used to
troubleshoot speed-related problems.
•
•
•
Cache System BIOS Area: controls the caching of the system
BIOS area. Options are Uncached or Write Protect.
Cache Video BIOS Area: controls the caching of the video BIOS
area. Options are Uncached or Write Protect.
Cache Base 0-512K: controls caching of the first 512KB of base
memory. Options are Write Back, Write Through, Uncached and
Write Protect.
•
Cache Base 512K-640K: controls caching of the 512KB through
640KB area of base memory. Options are Write Back, Write
Through, Uncached, and Write Protect.
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•
•
•
Cache Extended Memory Area: controls caching of the system
memory above 1 MB. Options are Uncached, Write Through,
Write Protect, and Write Back.
Cache segments (e.g., C800 - CBFF): controls caching of the
specified segments of memory. Options are Disabled, Write
Through, Write Protect, and Write Back.
MSCS Support: Options are Enabled and Disabled. Enable to
support Microsoft Cluster.
Security menu screen
This screen allows you to set system security characteristics.
Figure 48: Security Menu Screen
•
•
Supervisor Password: displays the status of the administrative
password. Options are Clear (no password entered) and Set (a
password has been established).
User Password: displays the status of the user password. Options
are Clear (no password entered) and Set (a password has been
established).
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•
•
Set Supervisor Password opens the supervisor password menu. In
this box, the supervisor can enter and verify the password used to
control access to the setup utility. If the supervisor password has
already been set, the supervisor must enter the current password
before being able to enter and verify a new password.
Set User Password shows the user password menu. In this box,
you can enter and verify the password used to control access to the
system at boot. If the user password has already been set, you must
enter the current password before you are able to enter and verify a
new password.
•
•
Password on Boot: when this option is enabled, the system
prompts you for a password before booting the system.
Fixed Disk Boot Sector: allows you to write-protect the boot
sector of the primary boot disk to protect the system from viruses.
Options for this field are Normal and Write Protect.
•
Diskette Access: controls access to the diskette drive. Options
include Supervisor (diskette drive is accessible only to the
supervisor) and User (diskette drive is accessible to any user).
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Boot menu screen
This screen allows you to set the order in which the system seeks boot data.
Figure 49: Boot Menu Screen
•
•
First Boot Device: designates the device that the system polls first
upon boot up. Options include Diskette Drive, Hard Drive,
Removable Devices, ATAPI CD-ROM Drive, and Network
Boot.
Second Boot Device: designates the device that the system polls
second upon boot up, assuming that it finds no boot data on the
previously designated device. Options include Diskette Drive,
Hard Drive, Removable Devices, ATAPI CD-ROM Drive, and
Network Boot.
•
Third Boot Device: designates the device that the system polls
third upon boot up, assuming that it finds no boot data on the
previously designated device. Options include Diskette Drive,
Hard Drive, Removable Devices, ATAPI CD-ROM Drive, and
Network Boot.
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•
•
•
Fourth Boot Device: designates the device that the system polls
fourth upon boot up, assuming that it finds no boot data on the
previously designated device. Options include Diskette Drive,
Hard Drive, Removable Devices, ATAPI CD-ROM Drive, and
Network Boot.
Fifth Boot Device: designates the device that the system polls fifth
upon boot up, assuming that it finds no boot data on the previously
designated device. Options include Diskette Drive, Hard Drive,
Removable Devices, ATAPI CD-ROM Drive, and Network
Boot.
Hard Drive: displays a list of available hard drives. The system
attempts to boot to the operating system from the first hard drive
on this list. If no operating system is found, the system tries the
next drive listed until an operating system is found or there are no
more hard drives on the list. Use the up and down arrows to select a
device, then press (+) or (-) to move it up or down the list.
•
Removable Devices: displays a list of available removable devices.
The system assigns drive letters to these devices in the order
displayed. To change the sequence and drive letter of a device, use
the up and down arrows to select a device, then press (+) or (-) to
move it up or down the list.
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Exit menu screen
This screen allows you to exit the Setup program or to save any changes you
have made to the BIOS settings.
Figure 50: Exit Menu Screen
•
•
•
Exit Saving Changes: exits BIOS Setup and saves the changes
you have entered in the CMOS. The next time you boot the system,
the BIOS configures your system using the new settings.
Exit Discarding Changes: exits BIOS Setup and discards the
settings you have entered. The next time you boot the system, the
BIOS configures your system using the old settings.
Load Setup Defaults: displays the setup defaults in cases where
the settings have been corrupted or incorrectly modified. Press F1
to resume the boot, or F2 to run BIOS Setup with the ROM default
values already loaded into the menus.
•
•
Discard Changes: restores the CMOS settings previously entered
(not the default values) and discards the changes entered in the
current session, without exiting the BIOS Setup.
Save Changes: saves the changes you have made during the
current session, without exiting Setup.
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Updating the BIOS
Flash memory simplifies distributing BIOS upgrades. If you need a new
version of the BIOS, you can download the BIOS update from the
Technical Support web site and install the new version from a disk.
To Update the BIOS
Enter BIOS Setup by pressing F2 when prompted during startup.
1.
2.
Write down the settings for each of the fields. (At the end of the BIOS
update process, you will reset the fields to the default values.)
Important!
Exit the BIOS Setup program.
3.
4.
5.
You may encounter a CMOS
checksum error or other
problem after the system
restarts. Try turning the
system off and then
restarting. CMOS checksum
errors require that you enter
BIOS Setup, check your
settings, save your settings,
and exit setup.
Download the correct BIOS file from the Technical Support web site.
Uncompress the contents of the BIOS file you downloaded, and copy
the contents onto a bootable diskette.
Place the bootable diskette containing the BIOS files into drive A, and
restart the system with the disk in the drive.
6.
7.
At the prompt, type:
PROGGTW
and press ENTER.
The system asks you if you want to change the BIOS. Press Y and then
press ENTER.
8.
9.
Once the BIOS files have been loaded, remove the disk from drive A
and restart the system.
As the system starts up, verify that the correct BIOS version is
reported.
10.
11.
Enter BIOS Setup by pressing F2 when prompted during startup. Once
in BIOS Setup, re-enter the values you wrote down at the beginning of
this process.
If you do not set the CMOS values back to the correct values, the
system may function erratically.
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Peripheral/Adapter problems................................ 91
Printer problems .................................................... 93
System problems ................................................... 94
Video problems...................................................... 95
Error messages....................................................... 98
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Introduction
Important!
Under no circumstances
return any equipment
without obtaining a Return
Material Authorization (RMA)
number.
If your system does not operate correctly, re-read the instructions for the
procedure(s) you have performed. If an error occurs within an application,
consult the documentation supplied with the software.
This section identifies solutions to common problems. If the suggestions in
this chapter do not resolve your problem, try calling Technical Support.
Computer virus notice
A virus is a program written with malicious intent for the sole purpose of
creating havoc in a computer system. It attaches itself to executable files or
boot sectors, so it can replicate and spread. Some viruses may only cause
the system to beep or display messages or images on the screen. Other
viruses are highly destructive and corrupt or erase the contents of files or
disks. To be safe, never assume any virus is harmless.
Viruses are identified by how they infect the computer.
•
•
Program Viruses infect executable program files such as.COM,
.EXE, .OVL, .DRV, .SYS, and .BIN.
Macro Viruses infect the data files of specific programs. These
viruses are written in the macro languages certain applications use
to enhance their functionality. These viruses do not infect other
programs or the boot sector.
•
•
Boot Viruses attach themselves to a Boot Record, Master Boot,
FAT, or Partition Table.
Multipartite Viruses are both program and boot infectors.
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Viruses are inactive until the infected program is executed, or a boot record
is read. Thereafter, the virus loads itself into system memory and begins to
copy and spread itself. Diskettes used in a contaminated system can get
infected and, in turn, transfer the virus when used in another system. A
virus can also spread via programs downloaded from bulletin boards or the
Internet.
To Prevent Virus Infection
•
Obtain an anti-virus program and make it a habit to scan the
system regularly.
•
•
Make backup copies of all files and write-protect the disks.
Obtain all software from reputable sources and always scan new
software for any viruses prior to installing files.
If the system has been infected, find and remove the viruses using an
anti-virus program. Then turn off the system for a minimum of 15 seconds
to clear the virus from system RAM. You may want to rerun the anti-virus
software when you turn the system back on the verify that the system is
clean.
Troubleshooting checklist
Before turning on the system, make sure that:
•
The power cord is connected to the AC power-in connector and an
AC outlet.
•
•
The AC outlet is supplying power.
If you use a power strip, you have turned it on, and set the circuit
breaker.
•
The voltage selection switch on the system power supply reflects
the proper voltage.
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Verifying your configuration
If your system is not operating correctly, the BIOS may contain an invalid
configuration parameter. Enter the BIOS program and check your
configuration settings.
Troubleshooting guidelines
As you troubleshoot your system, keep the following guidelines in mind:
•
•
Never remove the system cover while the system is turned on.
Do not attempt to open the monitor; it is extremely dangerous.
Even if the monitor power is disconnected, stored energy within the
components can cause a painful or harmful shock.
•
•
If a peripheral such as the keyboard, mouse, drive, or printer does
not appear to work, verify that all connections are secure.
If the system displays an error message on the screen, write it
Technical Support.
•
•
Only qualified personnel should open the system for maintenance.
If you are qualified to maintain the system yourself, make certain
you are properly grounded before opening the system chassis. See
“Static electricity precautions” on page 2 for more information on
preventing electrostatic damage to the system.
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CD-ROM problems
An audio CD produces no sound.
Probable Cause
Solution
The CD is loaded
incorrectly.
Make certain the label is facing upward, and then
try again.
The speakers are not
connected.
Check the speaker cables. Make certain they are
connected properly and securely.
The speaker volume is
turned down.
Check the volume control.
Accessories
Start | Programs |
, and then click
The speakers may be
muted via the
From the
menu (
Accessories
Multimedia
), click
Volume Control
turned up.
Multimedia volume
control.
. Make certain the volume is
The sound card may not
be installed correctly.
Open the system, and then reseat the sound
card. Make certain the cables are connected
properly.
The speakers may be
faulty.
Connect a set of headphones to the speaker jack
to test the output. If they work, replace the
speakers.
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The CD-ROM drive is not recognized by the system.
Important!
Probable Cause
Solution
Some systems do not have
sound cards because sound
capabilities are built into the
system board.
The CD is not intended
for PC use.
Make certain the CD is PC-compatible.
The CD is loaded
incorrectly.
Make certain the label is facing upward, and
then try again.
The CD is scratched or
dirty.
Try cleaning the CD with a lint-free cloth. Check
the CD for scratches.
Start | Settings |
From the Control Panel window (
The CD-ROM drive
needs to be added as
new hardware.
Control Panel Add New Hardware
), double-click
.
Follow the directions for adding the drive. If you
are not experienced with this procedure, call
Technical Support.
2
The secondary IDE
Restart your computer, and then press F to
Peripheral
device may be disabled.
enter the setup program. From the
Configuration | Advanced
IDE Interface Auto
to
Secondary
menu, set the
and make certain the
Secondary IDE Status Enabled
is
.
The CD cables are not
installed correctly.
Open the system and check all cables between
the CD controller and the CD-ROM drive.
Hard disk problems
The SCSI drive is not recognized by the system.
Probable Cause
Solution
The SCSI bus is not
properly terminated.
Make certain the last device on the SCSI
chain is properly terminated.
The drive is configured
with a conflicting SCSI
address.
Change the device SCSI address to one that
is not currently used by the system.
The cables are not
connected correctly.
Open the system and check the cable
connections.
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The IDE drive is not recognized by the system.
Probable Cause
Solution
Restart the server, and then press F to enter
Peripheral Configuration |
2
The primary IDE device
may be disabled.
Setup. From the
Advanced
Primary IDE Interface
menu, set the
Primary IDE Status Enabled
.
and
to
Restart the server, and then press F to enter
Main Primary
2
The primary IDE device
may be configured
incorrectly.
Setup. From the
menu, set the
IDE Master Auto Configured
to
.
The drive may not be
configured properly.
Consult the hard disk documentation for
instructions on how to configure the drive.
Important!
If the error message
The drive cables are not
connected properly.
Open the system and check all cables
connected to the controller card.
“update table not found for
CPUxx, Stepping xxxx”
displays at boot up, run the
MULOADER utility located
on the disk included with
your processor kit. This
message may occur under
the following conditions:
When a new processor has
been added that does not
include the stepping
information in the table.
When the BIOS is flashed,
it may remove the stepping
information form the table
which will cause the error
message to appear.
The drive controller is
not seated properly.
Open the system and reseat the drive
controller. This possibility is only valid for
systems that include an add-in drive
controller.
Memory/Processor problems
Memory errors were detected during system start up.
Probable Cause
Solution
Memory was added or
removed, and the new
configuration was not
saved in BIOS Setup.
Enter BIOS Setup and save the new memory
configuration.
The memory was
installed incorrectly.
Check the memory for proper seating and
orientation.
A DIMM is faulty.
Replace the DIMM. Third-party diagnostic
programs can help determine which DIMM or
memory segment is failing.
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A new processor is not recognized by the system.
Probable Cause
Solution
The processor was
installed incorrectly or in
the wrong socket.
Check the installation. The processor should
be recognized automatically if it was installed
correctly.
The processor speed
was not selected on the
system board.
If your system board enables you to select the
processor speed, make sure you have
selected the speed properly.
A pin was bent on the
processor during
installation.
Remove the processor and inspect it for
damage. If a pin is bent, very carefully try to
straighten it.
Modem problems
The modem is not recognized by the system.
Probable Cause
Solution
The modem has not
been added as new
hardware.
Add the modem as new hardware.
The modem is not
connected to a live
phone jack.
Make certain the line connected to the
modem is live and plugged into the
appropriate port on the modem (line port).
The modem is not
Check the system settings for possible
configured with a valid
interrupt or address.
conflicts. If one exists, correct the problem by
selecting an available interrupt and address.
The phone jack is
shared by another
modem or telephone.
If the modem shares the jack with another
device, make certain the other device does
not have the port open (for instance, someone
is on the phone, or another modem is in use).
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Peripheral/Adapter problems
A SCSI device is not recognized by the system.
Probable Cause
Solution
Start |
The device needs to be
added as new hardware.
From the Control Panel window (
Settings | Control Panel
Add New
), double-click
Hardware
. Follow the directions for adding the
device. If you are not experienced with this
procedure, call Technical Support.
The SCSI ID may be
invalid.
Assign an available SCSI ID to the device.
The SCSI chain is not
terminated.
Make certain the last device on the SCSI
chain is terminated.
The device cables are
not installed correctly.
Open the system and check all cables
between the controller and the device.
The diskette drive is not recognized by the system.
Probable Cause
Solution
Restart the server, and then press F to enter
Main
2
The diskette drive may
be configured
incorrectly.
Setup. From the
diskette drive parameters are set correctly
Legacy Diskette A Legacy Diskette B
menu, ensure that the
(
or ).
The drive cables are not
connected properly.
Open the system and check all cables
connected to the controller.
The drive controller is
not seated properly.
Open the system and reseat the drive
controller. This possibility is only valid for
systems that include an add-in drive
controller.
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The diskette drive will not read, write, or format.
Probable Cause
Solution
The diskette is not IBM
formatted.
Make certain the diskette you are trying to
format is IBM-compatible. If it is, try
reformatting it.
The diskette is
corrupted.
Run ScanDisk on the diskette. If errors are
detected and corrected, try accessing the
diskette again.
The diskette is write
protected.
Make certain the write-protection window on
the upper-right corner of the diskette is closed
(unprotected).
The diskette drive LED illuminates continuously.
Probable Cause
Solution
The diskette is
corrupted.
Remove the diskette from the drive. If the light
remains on, try restarting the system.
The cable to the drive is
not connected properly.
Open the system and check the cable
between the diskette drive and its controller.
Make certain the pins are not bent or
misaligned.
An expansion card is not recognized by the system.
Probable Cause
Solution
The interrupt and/or I/O
address is set
incorrectly.
Check the address configuration of the
controller card and ensure that it does not
conflict with another card in the system.
The card has not been
configured (e.g., EISA
configuration utility).
Configure the card with the appropriate
software.
The card was not
installed correctly.
Reseat the card and make certain that its
jumpers are configured appropriately.
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Printer problems
The printer will not turn on.
Probable Cause
Solution
The printer is not
plugged in.
Check the power cable. Make certain it is
plugged into a live power source.
The printer is not turned
on.
Make certain the printer power switch is
depressed or set to the on position. If power is
applied to the printer, the green power LED
should light.
The printer is defective.
Try another printer if one is available.
The printer is turned on but will not print.
Probable Cause
Solution
The printer is not
connected to the
system.
Check the data cable between the printer and
the system. Make certain it is connected to
the proper port. Check the connector and
cable for bent or broken pins.
The printer is not
designated as the
default printer.
If the printer to which you are trying to print is
not the default printer, make certain you have
selected it through the application’s printer
setup function.
Start | Settings |
From the Printers window (
The printer has not been
added to the system.
Printers Add Printer
), double-click . Follow the
directions for adding the new printer.
The printer prints garbled text.
Probable Cause
Solution
From the Printers window (
Start | Settings |
File
The wrong driver is used
for the selected printer.
Printers
), select the printer. From the
Properties
menu, click
. Make certain the
printer is using the right printer driver. If not,
install the correct one.
Troubleshooting 93
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System problems
The system will not start up.
Probable Cause
Solution
The system is not
connected to an AC
outlet.
Check the power cable(s) and make certain it is
connected to an AC power source.
The voltage selection
switch is not set
correctly.
Make certain the voltage selection switch
reflects the correct power source.
One power supply is not
supplying power to the
load share module.
Verify that both power cords are plugged into
working AC outlets. Verify that both power cords
are fully plugged into their AC-in connectors on
the back panel of the computer. Verify that both
power supplies are set to the correct voltage
range (115-V AC or 230-V AC). Verify that both
power supplies are turned on. Replace any
defective power supply.
The keyboard doesn’t work.
Probable Cause
Solution
A key was depressed
while the system was
starting up.
Clear the sticking key, then turn off the system,
wait for a few seconds, and then turn the system
back on.
The keyboard is not
plugged in or connected
properly.
Check the cable. Make certain it is plugged in
correctly.
Something spilled into
the keyboard.
Turn off the system. Turn the keyboard upside
down to let it dry before turning the system back
on.
The keyboard is
defective.
Try a keyboard you know is working.
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The mouse doesn’t work.
Probable Cause
Solution
The mouse is not
plugged in or connected
properly.
Check the cable. Make certain it is plugged in
correctly.
The mouse driver did
not load when the
system booted.
Load the appropriate mouse driver manually or
contact Technical Support.
The mouse is defective.
Try a mouse you know is working.
Video problems
The system is running but there is no display.
Probable Cause
Solution
The monitor is not
turned on.
Make certain the monitor is plugged in and
turned on. If power is applied to the monitor, the
green power LED should light.
The monitor data cable
is not connected.
Make certain the monitor data cable is
connected to the video controller on the back of
the system.
The connector or cable
is damaged.
Check the connector and cable for bent or
damaged pins.
The monitor is defective.
Connect a working monitor to the computer.
The monitor brightness
and contrast controls
are turned down.
Adjust the brightness and contrast knobs to the
center position.
The video card is not
seated correctly.
Open the system and reseat the video card. This
possibility is only valid for systems that include
an add-in video controller.
The video card is not
compatible with the
system.
PCI video cards must be compatible with the
system. This possibility is only valid for systems
that include an add-in video controller.
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The text on the display is dim or difficult to read.
Probable Cause
Solution
The monitor brightness
and contrast controls
are turned down.
Adjust the brightness and contrast knobs until
the text becomes clear.
Sunlight is glaring off
the display.
Position the monitor away from the sun or
window.
The monitor may be old.
Replace the monitor.
The color monitor displays everything in black and white.
Probable Cause
Solution
The system was turned
on before the monitor.
Make certain the monitor is turned on, and then
restart the system.
Start | Settings |
The display type is set
incorrectly.
From the Control Panel window (
Control Panel Display
), double-click
, set the
display to the appropriate monitor type, and then
reboot the system.
The displayed characters are garbled.
Probable Cause
Solution
The video cable is
damaged.
Check the cable and connectors for bent pins
or broken wires.
The video card has
failed.
Try another video card. This possibility is only
valid for systems that include an add-in video
controller.
Start |
The display setup is
incorrect.
From the Control Panel window (
Settings | Control Panel
Display
), double-click
and check the settings. The correct video type
should be selected, along with a supported
resolution. Check your monitor and video
controller documentation for details.
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The video is distorted.
Probable Cause
Solution
The monitor controls are
not properly adjusted.
Adjust the monitor controls until the text
becomes clear. (See your monitor
documentation for more information.)
The connector or cable
is damaged.
Check the connector and cable for bent or
damaged pins.
The surge protector or
uninterruptible power
supply (UPS) is
Disconnect the monitor power cable and
connect it directly to the power source.
damaged.
The monitor is too close
to a source of electrical
interference.
Move the monitor away from sources of
electrical interference, such as televisions,
unshielded speakers, microwaves, fluorescent
lights, and metal beams or shelves.
The monitor needs to be
degaussed.
Turn off the computer and monitor and leave
them off for at least a half hour, and then
restart the system.
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Error messages
The following table lists common error messages that may be displayed on
your monitor. These messages often indicate procedural errors such as an
incorrect keystroke or a write-protected disk. Some messages, however,
may indicate a problem that requires you to consult the troubleshooting
section of this manual.
Error Message
Solutions
Access denied.
Try saving to a new file or disk.
Move the write-protection tab over the hole on
the back of the disk.
Bad command or file
name.
Make certain you entered the right command.
Verify the specified drive and try it again.
If you are trying to exit MS-DOS to return to
Base memory [xxx]
expansion.
This is an informational message only. No
action is required.
Checking RAM on disk
controller.
Your BIOS configuration is incorrect. Enter
BIOS Setup and verify the values.
CD-ROM is not
recognized.
the system.” on page 88.
Data error.
Run ScanDisk on the reported disk.
Decreasing available
memory.
Your BIOS configuration is incorrect. Enter
BIOS Setup and verify the values.
Diskette drive is not
recognized.
See “The diskette drive is not recognized by
the system.” on page 91.
Diskette drive 0 seek to
track 0 failed.
Enter BIOS Setup and verify the diskette drive
parameters.
Check the diskette drive cables. Make certain
pin 1 on the cable aligns with pin 1 on the
connector.
Diskette drive reset failed.
Enter BIOS Setup and verify the diskette drive
parameters.
Check the diskette drive cables. Make certain
pin 1 on the cable aligns with pin 1 on the
connector.
Diskette read failed - strike
Make certain the boot diskette contains the
Command.com file.
1
F to retry boot.
Use the configuration utility (if applicable) to
verify your drive or controller configuration.
Press F1 to try the boot again.
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Error Message
Solutions
Gate A20 failure.
You may have an XT keyboard connected to
an AT system or vice versa. Make certain the
keyboard is configured to work with the
appropriate system. Some keyboards have a
switch to select either AT or XT.
Hard disk controller failure.
Hard disk controller failure
Make certain the hard disk cable is properly
connected.
Open the BIOS Setup program and verify that
the correct drive type is selected.
The drive controller may be defective. Press
1
1
- press F to try reboot.
Try running Fdisk and DOS Format. For more
information, refer to your DOS documentation.
Insert bootable media
device.
See “The IDE drive is not recognized by the
system.” on page 89.
See “The SCSI drive is not recognized by the
system.” on page 88.
Backup your files as soon as possible.
Insufficient disk space.
Check the free space on the disk volume. If
the volume is full or almost full, remove
unnecessary files.
Invalid configuration
information…
Enter BIOS Setup and verify the values.
Invalid password.
Enter your password again, making certain to
enter it correctly.
If you do not know the password, you may
access.
Startup passwords are stored in BIOS. If this
password has been set and is unknown, you
may be able to reset the password via system
board jumper settings. See “System jumpers”
on page 19 for more information.
Keyboard clock line failure.
Keyboard controller failure.
Try a working keyboard.
Make certain the keyboard is compatible with
the system. You may have to change the
switch setting to AT.
Replace the system board.
Try a working keyboard.
Make certain the keyboard is compatible with
the system. You may have to change the
switch setting to AT.
Replace the system board.
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Error Message
Solutions
Keyboard not detected.
See “The keyboard doesn’t work.” on
page 94.
cable.
Keyboard stuck key failure.
Remove any objects that may be resting on
the keyboard, and then restart the system.
Check for sticky keys. Clean the keyboard if
necessary.
Memory errors were
detected while the system
powered up.
See “Memory errors were detected during
system start up.” on page 89.
Memory size error.
Enter BIOS Setup and save the memory
configuration.
Non-system disk or disk
error.
Eject the diskette and press Enter.
If the diskette is bootable, check it for errors.
Not enough memory.
Close all programs that are not currently in
use.
Print queue is full.
Wait until the current print job has completed
before sending another print job.
If you receive this error often, you need to add
memory to the printer.
Printer is out of paper.
Add paper to the printer.
Make certain the printer is online.
Required parameter
missing.
Make certain you entered the right command.
If you are trying to exit MS-DOS to return to
Windows, type exit and press Enter.
Syntax error.
Make certain you entered the right command.
If you are trying to exit MS-DOS to return to
Windows, type exit and press Enter.
Time and date not set.
Write protect error.
Enter BIOS Setup to set the system date and
time.
Move the write-protection tab over the hole on
the back of the diskette.
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A
I/O map ................................................................ 111
IRQ usage ............................................................ 112
DMA usage.......................................................... 113
DIMM configurations ......................................... 114
Regulatory compliance statements..................... 116
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Acronyms and abbreviations
AC - Alternating current
ACPI - Advanced Configuration & Power Interface
APIC - Advanced programmable interrupt controller
ASCII - American standard code for information interchange
ASIC - Application specific integrated circuit
ATAPI - AT advanced peripheral interface
BIOS - Basic input/output system
BIST - Basic integrity self-test
CD - Compact disc
CD-ROM - Compact disc, read-only memory
CHS - Cylinder, head, sector
CMOS - Complementary metal-oxide semiconductor
CPU - Central processing unit
DBE - Double bit errors
DIMM - Dual inline memory module
DMA - Direct memory access
DMI - Desktop management interface
DRAM - Dynamic random access memory
ECC - Error correcting code
ECP - Enhanced capabilities port
EDO - Extended data output
EMC - Electro-magnetic compatibility
EMI - Electro-magnetic interference
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EPP - Expanded parallel port
ESD - Electro-static discharge
FAT - File allocation table
GB - Gigabyte
IDE - Integrated drive electronics
I/O - Input/output
IRQ - Interrupt request line
ISA - Industry standard architecture
KB - Kilobyte
LAN - Local area network
LBA - Logical block addressing
LED - Light-emitting diode
LV D - Low voltage differential
MB - Megabyte
MBE - Multiple bit error
Mbps - Megabits per second
MIDI - Musical instrument digital interface
MHz - Megahertz
MS-DOS - Microsoft disk operating system
NMI - Non-maskable interrupt
NTFS - NT file system
NVRAM - Non-volatile random-access memory
OS - Operating system
PCI - Peripheral component interconnect
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PIC - Programmable interrupt controller
PIO - Paged input/output
PnP - Plug and play
POST - Power-on self-test
PS/2 - Personal System/2
RAID - Redundant array of inexpensive drives
RAM - Random-access memory
RMA - Return material authorization
ROM - Read-only memory
rpm - Revolutions per minute
RTC - Real-time clock
SBE - Single bit error
SCA - Single connector attachment
SCI - Signal control interrupt
SCSI - Small computer system interface
SDRAM - Synchronous dynamic random access memory
SE - Single-ended
SEC - Single edge contact
SMI - System managment interrupt
SMM - Server management module
SMP - Symetrical multiple processor
SVGA - Super video graphics array
TCP/IP - Transmission control protocol/Internet protocol
UPS - Uninterruptable power supply
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USB - Universal serial bus
V - Volt
VAC - Volts alternating current
VGA - Video graphics array
VRM - Voltage regulator module
W - Watt
Reference Data 105
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Terms and definitions
This list of terms should help you get acquainted with terms used in your
computer’s documentation and in your system software.
Applications - Software installed on your system. Sometimes called
programs.
BIOS - Basic input/output system. The BIOS is software that is
independent of any operating system. It enables the computer to
communicate with the monitor, keyboard, and other peripheral devices
without using programs on the hard disk.
The BIOS on your computer is flash BIOS, which means that is has been
recorded on a memory chip that can be updated if needed.
Boot - To load the first software program (usually the operating system)
that starts your computer. To perform a cold (or hard) boot, you turn the
computer on when it is off. To perform a warm (or soft) boot, you reset the
computer when it is already turned on.
Boot disk - A disk containing operating system programs required to start
your computer. A boot disk can be a diskette, hard drive, or CD.
Byte - The basic unit of measure for computer memory. A character, such
as a letter of the alphabet, uses one byte of memory. Each byte is made up
of eight bits. Computer memory is often measured in kilobytes (1,024
bytes) or megabytes (1,048,576 bytes).
Cache memory - Cache is very fast memory that can be located in the
processor. Cache reduces the average time required for the processor to get
the data it needs from the main memory by storing recently accessed data in
the cache.
CMOS memory - Complementary metal oxide semiconductor memory.
CMOS memory is memory that is retained even when the computer is
turned off. The Setup program settings and other parameters are maintained
in CMOS memory.
Default - The option that the software or system uses when you have not
made a choice yourself.
Disc - A compact disc (CD).
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Disk - The device used by the computer to store and retrieve information.
Disk can refer to a diskette or a hard disk.
Diskette - A removable disk, also called a floppy.
Hard drive - The drive installed inside your computer that stores all your
system and data files. Depending on its configuration, the computer may
have more than one hard drive. Each drive is assigned its own drive letter. If
you have only one drive, its drive letter is C, and it is often called “the C
drive.”
I/O - Input/output. Refers to devices, such as printers, whose purpose is to
enter data into a computer or extract data from a computer. An I/O device is
accessed through an I/O address: a location in memory reserved for the
device to exchange information between itself and the rest of the computer.
IRQ - Interrupt request line. The IRQ is a hardware line that a device uses
to signal the processor when the device needs the processor’s services. The
number of IRQs is limited by industry standards.
Operating system - A program that supervises the computer’s operation,
including handling I/O, networking and connectivity, and device drivers.
Path - A sequence of information that directs the system to the file it needs.
For example, c:\windows\bubbles.bmp is the path to a graphics file on
your system. The c: tells the system it is on the C hard drive, the \windows
tells the system it is in the windows folder, and bubbles.bmp is the file.
Pixel - A pixel is an individual dot in a graphic displayed on your computer.
Pixels are so close together that they look as though they are connected.
POST - Power-on self-test. POST tests your computer’s components
whenever you turn on the computer.
Programs - Software installed on your system. Programs are sometimes
called applications.
RAM - Random access memory. RAM is the computer’s system memory.
You can write to and read from RAM. Information stored in RAM is
temporary and is erased when the computer is turned off.
Reference Data 107
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Refresh rate - The refresh rate is the rate at which the image on the monitor
screen is rewritten to the screen. A fast refresh rate helps keep the image
from flickering.
Resolution - The resolution is the sharpness or clarity of the image on the
monitor screen. Resolution is measured by the number of pixels the screen
can display. For example, a resolution of 800x600 means that the screen can
display 800 pixels in a row and can display 600 rows. The more pixels
displayed, the higher the resolution and the clearer the images.
ROM - Read-only memory. Permanent computer memory dedicated to a
particular function. For example, the instructions for starting the computer
when you first turn on power are contained in ROM. You cannot write to
ROM.
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Specifications
The following specifications are for the standard configuration; your
system may contain optional equipment. All specifications are subject to
change.
Summary
The system supports Pentium II Xeon processors
running at 400 or 450 MHz. These processors fit into
the slot 2 connectors on the system board. The sys-
tem also supports seven expansion slots, three LVD
SCA SCSI drives, onboard Ethernet, onboard SCSI
controller, and a full complement of I/O ports
Dimensions
Processor
21.38”H x 9.25”W x 19.38”D, 46 lbs.
Intel Pentium II Xeon processor
Processor speed
Processor upgrade
Cache subsystem
RAM
400 or 450 MHz
Slot 2
512 KB, 1 MB, or 2 MB level-2 ECC cache
64 MB standard, 2 GB maximum
Phoenix
BIOS
IDE interfaces
Floppy drive
I/O Ports
Two, supporting two IDE devices each
1.44-MB 3.5-inch
Two serial, one parallel, two USB, one RJ-45 LAN,
video, mouse, and keyboard
Mouse/Keyboard
Yes
ISA/PCI Expansion
Slots
Seven PCI/ One ISA (one of the PCI slots and the
ISA slot are shared)
Certification
FCC Class A, TUV, CE, CSA, and UL approved
Reference Data 109
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Memory map
The following table gives descriptions of what the memory is used for at
each address location.
Address (Dec-
imal)
Address
(Hexadeci-
mal)
Size
Description
0-KB–640-KB
0000:0000–
0009:FFFF
640-KB
128-KB
128-KB
128-KB
Main memory for user
applications.
640-KB–
768-KB
000A:0000–
000B:FFFF
Video graphics dis-
play buffer
768-KB–
896-KB
000C:0000–
000D:FFFF
Reserved for ROM on
I/O adapters
896-KB–
1024-KB
(1-MB)
000E:0000–
000F:FFFF
System BIOS ROM
Above 1-MB
1-MB–16-MB
0010:0000–
00FF:FFFF
15-MB
64-KB
Extended Memory
15-MB–16-MB
Above 16-MB
00FE:0000–
00FF:FFFF
Mapped RAM or ROM
16MB–
1024-MB
(1-GB)
0100:0000–
3FFF:FFFF
1-GB
(minus
16-MB)
Total accessible
extended memory
above 16-MB
128-MB–
4084-MB
(4GB minus
2MB)
0800:0000–
FFFD:FFFF
3966-M
B
Mapped to ISA slots
4-GB minus
64KB–4-GB
FFFF:0000–
FFFF:FFFF
64-KB
System BIOS ROM
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I/O map
The following table gives descriptions of what the memory is used for at
each address location.
Address
(hex)
Size
Description
0000–000F
0020–0021
0040
16 bytes
2 bytes
1 byte
DMA-1
INT-1
Programmable interval timer 1
Refresh request counter 1
Speaker tone counter 2
Command mode register
Programmable interval timer 2
Reserved
0041
1 byte
0042
1 byte
0043
1 byte
0048
1 byte
0049
1 byte
004A
1 byte
CPU speed control counter 2
Command mode register
NMI status/registers
DMA page registers
INT-2
004B
1 byte
0061-0070
0080-008F
00A0-00A1
00C0-00DE
0400-040F
0461-0464
0480-048F
04C2
16 bytes
16 bytes
2 bytes
31 bytes
16 bytes
4 bytes
16 bytes
1 byte
DMA2
DMA1
Extended NMI control
DMA high page register
Reserved
04C6-04CE
04D0-04DF
04E0-04FF
8 bytes
16 bytes
32 bytes
DMA2
INT/DMA2
DMA
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IRQ usage
The following table lists the Interrupt Request Lines (IRQs) that the system
typically uses and which ones are available for use by add-on devices.
IRQ
NMI
0
Resource
System timer
1
Keyboard
2
Cascade
3
Serial port 2 (COM2)
Serial port 1 (COM1)
Secondary parallel port (LPT2)
Diskette controller
Primary parallel port (LPT1)
Real time clock (RTC)
Cascade redirect
Available
4
5
6
7
8
9
10
11
12
13
14
15
Available
PS/2 mouse port
Math coprocessor
Primary hard disk
Secondary hard disk
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DMA usage
The following table lists the direct memory access (DMA) channels that the
system typically uses and which ones are available for use by expansion
cards.
DMA
Resource
Cascade
0
1
2
3
4
5
6
7
Available
Floppy controller
Available
Redirect cascade
Available
Available
Available
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DIMM configurations
Important!
You can use 8-MB, 16-MB,
32-MB, 64-MB, 128-MB,
256-MB, and 512-MB
Refer to the following table to configure the system random access memory
(RAM).
DIMMs in any combination,
bank, or order to expand the
SDRAM up to 2 GB.
Total
DIMM Socket 1
DIMM Socket 2
DIMM Socket 3
DIMM Socket 4
Memory
64 MB
64 MB
64 MB
64 MB
96 MB
96 MB
96 MB
128 MB
128 MB
128 MB
128 MB
Type
Size
Type
2 x 72
4 x 72
2 x 72
–
Size
Type
2 x 72
–
Size
16 MB
–
Type
Size
2 x 72
4 x 72
4 x 72
8 x 72
8 x 72
8 x 72
4 x 72
8 x 72
8 x 72
8 x 72
16 x 72
16 MB
32 MB
32 MB
64 MB
64 MB
64 MB
32 MB
64 MB
64 MB
64 MB
16 MB
32 MB
16 MB
–
2 x 72
16 MB
–
–
2 x x72
–
16 MB
–
–
–
–
–
4 x 72
2 x 72
4 x 72
4 x 72
4 x 72
8 x 72
–
32 MB
16 MB
32 MB
32 MB
32 MB
64 MB
–
–
–
–
–
2 x 72
2 x 72
2 x 72
4 x 72
–
16 MB
16 MB
16 MB
32 MB
–
–
–
2 x 72
16 MB
2 x 72
16 MB
–
–
–
–
–
–
128
MB
–
–
192 MB
192 MB
192 MB
8 x 72
8 x 72
16 x 72
64 MB
64 MB
8 x 72
8 x 72
4 x 72
64 MB
64 MB
32 MB
4 x 72
8 x 72
2 x 72
32 MB
64 MB
16 MB
4 x 72
–
32 MB
–
128
MB
2 x 72
16 MB
192 MB
192 MB
16 x 72
16 x 72
128
MB
4 x 72
8 x 72
32 MB
64 MB
4 x 72
–
32 MB
–
–
–
–
–
128
MB
256 MB
256 MB
8 x 72
64 MB
8 x 72
8 x 72
64 MB
64 MB
8 x 72
8 x 72
64 MB
64 MB
8 x 72
–
64 MB
–
16 x 72
128
MB
256 MB
256 MB
384 MB
16 x 72
32 x 72
16 x 72
128
MB
16 x
72
128
MB
–
–
–
–
256
MB
–
–
–
–
–
–
128
MB
16 x
72
128
MB
8 x 72
64 MB
8 x 72
64 MB
114
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Total
DIMM Socket 1
DIMM Socket 2
DIMM Socket 3
DIMM Socket 4
Memory
384 MB
Type
Size
Type
Size
Type
Size
Type
Size
16 x 72
128
MB
16 x
72
128
MB
16 x 72
128
MB
–
–
384 MB
512 MB
512 MB
512 MB
512 MB
512 MB
576 MB
704 MB
960 MB
1 GB
32 x 72
16 x 72
32 x 72
32 x 72
32 x 72
64 x 72
64 x 72
64 x 72
64 x 72
32 x 72
64 x 72
64 x 72
256
MB
16 x
72
128
MB
–
–
–
–
128
MB
16 x
72
128
MB
16 x 72
8 x 72
16 x 72
–
128
MB
16 x 72
128MB
256
MB
16 x
72
128
MB
64 MB
8 x 72
64 MB
256
MB
16 x
72
128
MB
128
MB
–
–
256
MB
32 x
72
256
MB
–
–
–
512
MB
–
–
–
–
–
–
512
MB
8 x 72
64 MB
–‘
–
–
–
512
MB
16 x
72
128
MB
8 x 72
16 x 72
32 x 72
32 x 72
64 x 72
64 MB
–
–
512
MB
32 x
72
256
MB
128
MB
8 x 72
32 x 72
32 x 72
64 x 72
64 MB
256 MB
256 MB
512 MB
256
MB
32 x
72
256
MB
256
MB
1.5 GB
2 GB
512
MB
64 x
72
512
MB
256
MB
512
MB
64 x
72
512
MB
512
MB
Reference Data 115
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Regulatory compliance statements
FCC Notice
This device has been tested and found to comply with the limits for a Class A
digital device, pursuant to Part 15 of the FCC rules. These limits are designed to
provide reasonable protection against harmful interference in a residential
installation. This equipment generates, uses, and can radiate radio frequency
energy and, if not installed and used in accordance with the instructions, may cause
harmful interference to radio or television reception. However, there is no
guarantee that interference will not occur in a particular installation. If this
equipment does cause interference to radio and television reception, which can be
determined by turning the equipment off and on, the user is encouraged to try to
correct the interference by one or more of the following measures:
American Users
•
•
•
Reorient or relocate the receiving antenna
Increase the separation between the equipment and receiver
Caution!
The Federal
Communications
Commission warns users
that changes or
modifications to the unit not
expressly approved by the
party responsible for
compliance could void the
user’s authority to operate
the equipment.
Connect the equipment into an outlet on a circuit different from that to
which the receiver is connected
•
Consult the dealer or an experienced radio/TV technician for help
This equipment has been tested and found to comply with the limits of a Class A
digital device. The accessories associated with this equipment are as follows:
•
•
Shielded video cable
Shielded power cord
These accessories are required to be used in order to ensure compliance with FCC
rules.
Industry Canada Notice
This digital apparatus does not exceed the Class A limits for radio noise emissions
from digital apparatus as set out in the radio interference regulations of Industry
Canada.
Canadian Users:
Le présent appareil numérique n’émet pas de bruits radioélectriques dépassant les
limites applicables aux appareils numériques de Classe A prescrites dans le
règlement sur le brouillage radioélectrique édicté par Industrie Canada.
116 Maintaining and Troubleshooting the Gateway ALR 7300 Server
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Attention!
Couper le courant avant l’entretien.
CE Notice
This Information Technology Equipment has been tested and found to comply with
the following European directives:
European Users:
[i]EMC Directive 89/336/EEC amending directive 92/31/EEC & 93/68/EEC as per
-EN 5022:1995 Radiated Emission Class A
EN 55022:1995 Conducted Emission Class A
EN 50082-1:1997 according to
EN 61000-4-2:1995
EN 61000-4-3:1996
EN 61000-4-4:1988 or IEC 801-4:1998
EN 61000-4-5:1995
EN 61000-4-6:1996
EN 61000-4-8: 1993
EN 61000-4-11:1994
[ii]Low Voltage Directive (Safety) 73/23/EEC as per EN 60950: 1992, A1, A2, A3,
A4 and A11.
Japanese Users:
VCCI Notice
This is a Class A product based on the standard of the Voluntary Control Council
for Interference by Information Technology Equipment (VCCI). If this equipment
is used in a domestic environment, radio disturbance may arise. When such trouble
occurs, the user may be required to take corrective action.
Appendix 117
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Australia/New Zealand Notice
Australian and New
Zealand Users:
This device has been tested and found to comply with the limits for a Class A
digital device, pursuant to the Australian/New Zealand standard AS/NZS 3548 set
out by the Spectrum Management Agency.
Caution!
Disconnect power before servicing.
118 Maintaining and Troubleshooting the Gateway ALR 7300 Server
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Port B 72
Numerics
32 Bit I/O, Setup utility field 66
boot disk write protection 77
Cache Base 512K-640K
field 75
Cache D000-D3FF field 76
Cache Extended Memory Area
field 76
Cache Memory field 68
A
abbreviations 102
acronyms 102
Adaptec 7895 16
adapter cards
installing 52
removing 54
troubleshooting 92
advanced menu, Setup screen 67
Australia/New Zealand Notice 118
B
bank configurations, DIMMs 37
Base I/O Address
Floppy Disk Controller, Setup
Parallel Port, Setup utility
field 73
Serial Port A, Setup utility
field 72
field 72
Diskette Access field 77
diskette drive A field 64
diskette drive write
battery, replacing 56
bezel
removing 5
replacing 9
BIOS
32 Bit I/O field 66
Base I/O Address field, Floppy
Disk Controller 73
Base I/O Address field, Parallel
Port 73
protection 77
DMA Channel field, Parallel
Port 73
Base I/O Address field, Serial
Port A 72
Embedded PCI NIC field 69
Index 119
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Embedded PCISCSIChannelA
field 68
Large Disk Access Mode
field 68
Exit Discarding Changes
field 80
Legacy Diskette B field 64
main menu screen 63
exit menu screen 80
Floppy Disk Controller field 73
Hard Drive field 79
Heads field 65
Interrupt field, Serial Port A 72
IRQ11 field 71
Mode field, Parallel Port 73
Parallel Port field 73
field 68
primary master Setup screen 65
Primary Slave field 64
primary slave setup screen 65
IRQ3 field 71
IRQ4 field 71
IRQ5 field 71
IRQ7 field 71
IRQ9 field 71
screen 69
Key Click field 74
field 74
Keyboard Auto-Repeat Rate
field 74
Save Changes field 80
screen 65
Keyboard Features
field 68
Secondary Slave field 64
secondary slave Setup screen 65
Sectors field 65
screen 74
security menu screen 76
120
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Serial Port A field 72
Set Supervisor Password
field 77
Cache D800-DBFF, Setup utility
field 76
Setup utility field 76
Cache Memory
SHM Address field 69
System Date field 64
System Memory field 64
System Time field 64
Transfer Mode field 66
Type field 65
Setup screen 75
Cache System BIOS Area, Setup
utility field 75
Ultra DMA Mode field 66
updating 81
Use Multiprocessor
CE Notice 117
Specification field 67
User Password field 76
boot disk, write protection 77
boot menu, Setup screen 78
bus speed, PCI 16
chassis fan connectors 14
checklist, troubleshooting 85
clear CMOS jumper 34
configuration
SCSI drives 16
C
C800-CBFF, Setup utility field 70
cache
integrated 21
second-level 21
Cache Base 0-512K, Setup utility
field 75
Cache Base 512K-640K, Setup
Cache C800-CBFF, Setup utility
field 76
Cache CC00-CFFF, Setup utility
field 76
Cache D000-D3FF, Setup utility
field 76
chassis fans 14
power supply 14
diskette 15
ultraSCSI 16
supported 21
voltage regulator modules 22
Cylinders, Setup utility field 65
D
Cache D400-D7FF, Setup utility
field 76
D000-D3FF, Setup utility field 70
Index 121
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D400-D7FF, Setup utility field 70
D800-DFFF, Setup utility field 70
dimensions 109
error messages 98
Exit Discarding Changes, Setup
field 80
DIMMs
configurations 37
installing 35
expansion cards
installing 52
removing 36
removing 54
troubleshooting 92
expansion slots
Discard Changes, Setup utility
field 80
PCI/ISA 20
disk drive
field 64
diskette controller 15
installing, 5.25-inch 41
replacing the 3.5-inch diskette
drive 37
fans, system board connectors 14
FAQ, accessing viii
FCC Notice 116
Fifth Boot Device, Setup utility
field 78
field 77
flash BIOS, updating 81
field 73
Fourth Boot Device, Setup utility
field 79
ultraSCSI controller 16
Diskette Access, Setup utility
field 77
diskette drive
controller 15
controller field 73
setting drive A 64
setting drive B 64
troubleshooting 92
write protection 77
utility field 73
guidelines, troubleshooting 86
E
Embedded PCI NIC, Setup utility
field 69
H
Embedded PCI SCSI
Channel A, Setup utility field 68
Channel B, Setup utility field 68
hard disk
replacing 48
setup screen 65
122
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troubleshooting 88
clear CMOS 34
setting 33
Hard Drive, Setup utility field 79
Heads, Setup utility field 65
heat sink, importance 26, 30
I
Key Click, Setup utility field 74
IDE controller
PCI 15
ultra DMA 15
Industry Canada Notice 116
input/output
Keyboard Auto-Repeat Rate, Setup
utility field 74
Keyboard Features
Setup screen 74
map 111
installing
keyboard, troubleshooting 94
3.5-inch disk drive 37
5.25-inch disk drive 41
adapter cards 52
battery 56
CD-ROM drive 41
DIMMs 35
expansion cards 52
hard disk 48
memory 35
Large Disk Access Mode, Setup
LBA Mode Control, Setup utility
field 66
Legacy Diskette A, Setup utility
field 64
field 64
processor 26, 30
SDRAM memory 35
Interrupt
Load Setup Defaults, Setup utility
field 80
Parallel Port, Setup utility
field 73
field 72
field 73
field 65
IRQ Reservation
Setup screen 70
Setup utility field 69
IRQ usage 112
IRQx, Setup utility field 71
memory
configurations 37
installing 35
map 110
removing DIMMs 36
supported 22
J
troubleshooting 89
Memory Cache, Setup utility
jumpers
Index 123
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field 75
Memory Reservation
Mode, Parallel Port, Setup utility
field 73
Primary Master, Setup utility
field 64
printer, troubleshooting 93
processor
modem, troubleshooting 90
mouse, troubleshooting 95
Multi-Sector Transfers, Setup utility
field 66
heat sink importance 26, 30
installing 30
replacing 26
troubleshooting 89
processor/bus speed jumper 33
N
Num Lock, Setup utility field 74
O
RAM, supported 22
regulatory compliance
P
Parallel Port, Setup utility field 73
password
supervisor, setting 77
user, setting 77
3.5-inch disk drive 37
bezel 5
hard disk 48
Password on Boot, Setup utility
field 77
PCI
bus speed 16
expansion slots 20
IDE controller 15
SCSI controller 16
PCI/ISA, expansion slot 20
Peripheral Configuration
Setup screen 72
peripheral devices,
troubleshooting 91
Plug and Play O/S, Setup utility
screen 67
3.5-inch disk drive 37
bezel 9
hard disk 48
power supply, connectors, system
board 14
primary master drive, Setup
screen 65
processor 26
side panel 10
top panel 8
124
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Reset Configuration Data, Setup
Resource Configuration
Setup screen 69
field 77
setting jumpers 33
32 Bit I/O 66
Setup utility field 68
resources
Base I/O Address, Floppy Disk
memory usage 110
Base I/O Address, Parallel
Port 73
B 72
S
Save Changes, Setup utility field 80
SCAM, for Windows 95 16
SCSI
connectors 16
controller 16
Cache Base 512K-640K 75
Cache CC00-CFFF 76
Cache D000-D3FF 76
Cache D400-D7FF 76
Cache DC00-DFFF 76
Cache Video BIOS Area 75
troubleshooting 91
SDRAM memory, installing 35
Second Boot Device, Setup utility
field 78
secondary master drive, Setup
screen 65
Secondary Master, Setup utility
field 64
secondary slave drive, Setup
screen 65
Secondary Slave, Setup utility
field 64
security
supervisor password 77
user password 77
security menu, Setup screen 76
Serial Port A, Setup utility field 72
Serial Port B, Setup utility field 72
Set Supervisor Password, Setup
utility field 77
D800-DFFF 70
Discard Changes 80
Diskette Access 77
diskette controller 73
diskette drive A 64
Set User Password, Setup utility
Index 125
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diskette drive B 64
diskette drive write
DMA Channel, Parallel Port 73
A 68
keys used 62
Legacy Diskette A 64
main menu screen 63
Exit Saving Changes 80
Extended Memory 64
Fourth Boot Device 79
hard disk drive setup screen 65
Hard Drive 79
Num Lock 74
screen 72
Heads 65
Interrupt, Parallel Port 73
Interrupt, Serial Port A 72
Interrupt, Serial Port B 73
IRQ Reservation 69
IRQ10 71
primary slave Setup screen 65
Removable Devices 79
screen 69
IRQ11 71
IRQ15 71
IRQ3 71
IRQ4 71
IRQ5 71
IRQ7 71
IRQ9 71
Second Boot Device 78
Keyboard Auto-Repeat
Delay 74
secondary slave Setup screen 65
Sectors 65
Keyboard Auto-Repeat Rate 74
Keyboard Features 68
keyboard features screen 74
security menu screen 76
Serial Port A 72
Serial Port B 72
126
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Set Supervisor Password 77
SHM Address 69
System Date 64
System Memory 64
System Time 64
Third Boot Device 78
Transfer Mode 66
Type 65
Ultra DMA Mode 66
updating the BIOS 81
Use Multiprocessor
User Password 76
using 62
system board
features 12
illustration 12
field 64
Third Boot Device, Setup utility
field 78
removing 6
side panel
removing 3
replacing 10
single edge contact (SEC) cartridge
CPU 21
CD-ROM drive 87
checklist 85
processor 21
specifications 109
Supervisor Password, Setup utility
field 76
supported
IDE disk drive 91
peripheral devices 91
CPUs 21
DIMMs 22
processors 21
RAM 22
system
IRQ usage 112
processor 89
SCSI device 91
system-wide problems 94
video 95
memory map 110
opening 3
specifications 109
troubleshooting 94
Type, Setup utility field 65
Index 127
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U
Ultra DMA Mode, Setup utility
field 66
ultraDMA, controller 15
ultraSCSI, controller 16
updating, BIOS 81
Setup utility field 67
using
IRQ resources 112
Setup 62
V
VCCI Notice 117
video, troubleshooting 95
voltage regulator modules
CPU 22
processor 22
VRM
See voltage regulator module
128
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