E3400 Mid Tower
System Manual
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Replacing the AGP card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .49
Replacing the battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .50
Replacing the power supply . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .52
Replacing or adding a processor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .59
5 Using the BIOS Setup Utility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .63
Updating the BIOS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .65
Setting the system board jumpers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .66
Recovery mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .66
6 Managing Your System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .69
Protecting against power source problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .69
Surge suppressors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .69
Line conditioners . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .70
Maintaining and managing your hard drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .71
System integrity . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .75
Protecting against viruses . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .75
Checking system health with LANDesk . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .76
System recovery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .77
Keeping a record of system configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . .77
7 Cleaning Your System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .79
Cleaning the mouse . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .79
Cleaning the keyboard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .80
Cleaning the monitor screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .80
Cleaning the computer and monitor cases . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .80
8 Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .81
Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .81
Troubleshooting checklist . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .82
Verifying your configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .82
Troubleshooting guidelines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .82
CD drive problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .83
Hard drive problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .85
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Memory/processor problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 86
Modem problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87
Peripheral/adapter problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88
Printer problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 90
System problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 92
Video problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 94
Error messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 97
9 Safety, Regulatory, and Notices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 101
A Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 113
Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 115
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Preface
Conventions used in this manual
Throughout this manual, you will see the following conventions:
Convention
ENTER
Description
Keyboard key names are printed in small capitals.
A plus sign means to press the keys at the same time.
CTRL+ALT+DEL
Setup
Commands to be entered, options to select, and messages that
appear on your monitor are printed in bold.
User’s Guide
Names of publications are printed in italic.
Important
A note labeled important informs you of special
circumstances.
Caution
Warning
A caution warns you of possible damage to equipment or
loss of data.
A warning indicates the possibility of personal injury.
Conventions used in this manual
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Getting additional information
Log on to the technical support area at www.gatewayatwork.com to find
information about your system or other Gateway products. Some types of
information you can access are:
■ Hardware driver and program updates
■ Technical tips
■ Service agreement information
■ Technical documents and component information
■ Frequently asked questions (FAQ)
■ Documentation for peripherals or optional components
■ Online access to technical support
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System
Features
1
Easy to service chassis
This chassis has many features that let you easily access the inside of your
system to add and remove components, such as hard drives, memory, and
processors.
Standard features
The following features are standard in the E3400 Mid Tower system:
®
™
■ Intel Pentium III (FC-PGA 370) i256K processors
■ Two DIMM sockets that support up to 512 megabytes (MB) of
Synchronous Dynamic Random Access Memory (SDRAM)
■ Intel i815 chipset
■ AGP 4X expansion slot with ATI Rage video card, or integrated graphics
■ 3Com Tornado LAN card
■ Five PCI slots
■ Support for Ultra DMA/66 hard drives
■ Integrated audio using AC’97 compliant audio Codec chip
■ One 1.44 MB 3.5-inch diskette drive, one CD drive, and one hard drive
Easy to service chassis
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■ PS/2 Keyboard port, PS/2 mouse port, 2 serial ports, parallel port, two
Universal Serial Bus (USB) ports, video port, and audio line-out,
microphone-in, and audio line-in ports
■ 200-watt power supply
2
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Front panel
The front panel contains following features:
CD drive
CD eject button
Audio-out port
CD volume control
Diskette drive
Diskette eject button
Reset button
Hard drive LED
Power button
Power LED
Right panel
release button
Audio-out port connects headphones or powered speakers that let you listen
to an audio CD (directly from the CD drive).
CD drive plays data or audio CDs.
CD eject button ejects a CD from the CD drive.
CD volume control controls the volume of an audio CD.
Diskette drive writes to and reads from 3.5-inch, 1.44 MB diskettes.
Diskette eject button ejects diskettes from the diskette drive.
Hard drive LED lights when the hard drive is active.
Power button turns the computer on and off.
Front panel
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Power LED lights when the computer is turned on. The green light indicates
your computer is using full power. The amber light indicates your computer
is in power conservation mode.
Reset button restarts a system that becomes non-responsive.
Right panel release button lets you easily remove the right panel to access
the internal components of your system.
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Back panel
The mid tower back panel includes the following Input/Output (I/O) ports,
connectors, and switches:
AGP video card
connector (optional)
Video port
Parallel port
Serial port B
Serial port A
Kensington lock slot
RJ-45 LAN connector
Mouse port
Keyboard port
USB ports
Audio line-out
Microphone-in
Audio line-in
Voltage selector
Power connector
AGP video card connector (optional) connects to the monitor interface cable
if not using the integrated video.
Audio Line-out, Microphone-in, and Line-in jacks connect audio devices
such as speakers, tape players, and microphones.
Kensington lock slot permits the use of a cable lock to secure the system.
®
Keyboard port connects a Personal System/2 (PS/2) compatible keyboard.
Mouse port connects a PS/2 compatible mouse.
Parallel port connects a printer or other parallel device.
Back panel
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Power Connector connects the computer power cord. The other end of the
power cord plugs into an AC outlet or power strip.
RJ-45 LAN connector (LAN card) connects a network cable.
Serial ports connect serial devices, such as a musical instrument digital
interface (MIDI) device.
USB ports connect external Plug-and-Play devices, such as keyboards and
pointing devices, that are automatically configured when they are plugged
into the computer through one of these ports.
Video port connects to the monitor interface cable if not using the AGP video
card output.
Voltage selector sets the voltage for your area, either 115V (US standard) or
230V.
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Inside the computer
The following illustration shows locations of various system components:
G
F
A
B
E
C
D
A
B
C
D
E
System board
Riser card
Power supply release lever
Power supply
Hard drive (hard drive shown here in top bay: bay location may
vary)
F
Diskette drive
G CD drive
Inside the computer
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H PS/2 mouse port
I
PS/2 keyboard port
USB ports (2)
J
K
L
Audio line-out connector
Microphone-in connector
M Audio line-in connector
Battery
O Processor socket (PGA370)
CPU fan connector
N
P
System board
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Riser card
The riser card is mounted to the chassis by three screws at the top. The riser
card includes a chassis intrusion switch to alert you if the computer cover is
removed. It also includes five PCI connectors for add-on cards.
Front
A
B
C
D
E
F
Q
P
O
N
M
L
K
J
I
H
G
A
B
C
D
E
F
Secondary IDE connector
CD/diskette drive power connector
Wake-on LAN connector (WOL)
Net Alert connector
Ring-in connector
System board connectors
G System chassis fan connector
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H
I
PCI slots (5)
Chassis intrusion switch
Hard drive power connector
Primary IDE connector
Remote lock/unlock
J
K
L
M Chassis fan connector
Front panel connector
O SCSI LED connector
CD audio connector
N
P
Q Diskette drive connector
Back
A
A
Power supply connector
Riser card
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12
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2
System Setup
Setting up your system
Follow the instructions on the poster that came with your system for assembly
instructions. You can prepare a safer working environment before assembling
your system by following the guidelines listed below.
■ Provide a clean, flat, stable surface for your system. Allow at least
12 inches at the back of the computer for cabling and air circulation.
■ Obtain a grounded (three-prong) AC surge-protected power strip. A
surge-protected power strip helps protect against AC line spikes.
■ Protect your system from extreme temperature and humidity. Do not
expose your system to direct sunlight, heater ducts, or other
heat-generating objects.
■ Keep your computer away from equipment that generates magnetic
fields, such as unshielded stereo speakers. Even a telephone placed too
close to the computer may cause interference.
■ Plug the computer into a wall outlet or power strip that is easily
accessible. When you turn off the computer with the power button, some
electricity still flows through the computer. To remove all power from
the computer, you need to unplug it.
Important
Keep the product carton and packing material, in case you
need to send the system out for repair. If you return your
system to the factory in different packaging, your warranty
may be void.
Setting up your system
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Starting your system
Before you start your system for the first time:
■ Refer to the safety information beginning on page 101.
■ Make sure the voltage selector switch on the back of the computer is set
to the correct voltage for your area. This switch is set at the factory to
the correct voltage (see “Back panel” on page 5 for voltage selector switch
location).
■ Make sure all cables are firmly connected to the proper ports on the back
panel of the computer.
Caution
Make sure your computer and peripherals are turned off
and unplugged from the power outlet when you connect
peripherals to the computer.
■ Make sure the computer and monitor are plugged into an AC outlet or
power strip.
To start the system:
1 If you have connected the system components to a power strip, make
sure all the system components are turned off, then turn on the power
strip.
2 Turn on the monitor by pressing the power button.
3 Turn on the computer by pressing the power button. The power
light-emitting diode (LED) on the front panel is lit when the power is on.
4 Turn on any other components connected to the computer, such as
speakers, a printer, or a scanner.
If nothing happens when you turn on the system:
■ Recheck the power cables to see that they are securely plugged in
and that your power strip (if you are using one) is plugged in and
turned on.
■ Make sure the monitor is connected to the computer, plugged into
the power strip or AC outlet, and turned on. You may also need
to adjust the brightness and contrast controls on the monitor.
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Wait until the startup procedure is finished before loading a diskette in the
diskette drive, or the computer may search the diskette for startup
information.
Understanding the Power-On Self-Test
When you turn on your computer, the Power-On Self-Test (POST) routine
checks the system memory and components. To see this information on the
screen, press TAB during POST. Press ESC to bypass the remaining memory
count.
The system displays an error message if POST finds any problems. Write down
the error message that appears.
Setting up the operating system
The first time you start your computer, the operating system takes a few
minutes to set up.
Refer to your software documentation for specific questions.
To complete the operating system setup:
1 After the computer starts, the start-up wizard opens. Continue by clicking
Next.
2 Type the requested information in the appropriate text boxes. When you
have finished entering the information, continue by clicking Next.
3 Continue following the instructions and selecting options in the start-up
wizard dialog boxes, clicking Next to move through the dialog boxes until
the wizard tells you to restart your computer.
If you need to return to the previous dialog box to change any of your
entries, click Back.
4 Restart your system. The setup is complete.
Starting your system
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Turning off your system
Every time you turn off your system, shut down the operating system first. You may
lose data if you do not follow the proper procedure. Refer to the software
documentation or visit the online help system of your specific operating system for
proper shut down procedures.
Warning
When you turn the computer off by pressing the power
button, some electric current still flows through the
computer. Before opening the computer case or
connecting or removing any peripherals, turn off the
computer and then unplug the power cord and modem
cord (if installed).
Resetting your system
If your computer does not respond to keyboard or mouse input, you may have
to close any programs that are not responding. If closing unresponsive
programs does not restore your computer to normal operation, you may have
to reset the system.
Refer to the software documentation of your specific operating system for
proper procedures on resetting your system.
16
System Setup
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3
Case Access
Static electricity precautions
Static electricity can permanently damage electronic components in your
computer. When opening your computer case, always perform the following
procedure.
Caution
Prevent electrostatic damage to your computer by
following static electricity precautions every time you open
your computer case.
To avoid static electricity discharge:
1 Wear a grounding wrist strap (available at most electronics stores).
2 Turn off the computer power.
3 Discharge any static electricity by touching a bare metal surface on the
back of the case.
4 Unplug all power cords from AC outlets and disconnect the modem cable
(if installed).
Static electricity precautions
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Follow these precautions to avoid electrostatic damage to your system
components:
■ Avoid static-causing surfaces such as plastic and packing foam in your
work area.
■ Remove the parts from their antistatic bags only when you are ready to
use them. Do not lay parts on the outside of antistatic bags since only
the inside of the bags provides antistatic protection.
■ Always hold cards by their edges and their metal mounting brackets.
Avoid touching components on the cards and the edge connectors that
connect to expansion slots.
■ Never slide cards or other parts over any surface.
Warning
Avoid exposure to dangerous electrical voltages and
moving parts by turning off your computer. Unplug the
power cord and modem cord before removing the
computer cover.
18
Case Access
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Opening the case
The case has two removable side panels. Both panels are screwless, meaning
you do not have to remove any screws to take off the panels.
The right panel is removed by pressing a button located on the front panel.
The L-shaped panel covers both the right side and top of the chassis and
provides access to most of the internal components of the system. The left
panel is removed by sliding a tab located on the top of the chassis.
To remove the right panel:
1 Because the components inside your computer are extremely sensitive to
static electricity, make sure to observe the “Static electricity precautions”
on page 17.
2 Turn off the computer, disconnect the power cord, modem cord (if
installed), and all external peripheral devices.
Opening the case
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3 Push the release button located in the lower right-hand corner of the
front bezel. The bottom portion of the right panel unlatches from the
chassis.
Right panel
2
1
Right panel release button
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4 Lift up on the right panel, then lift the panel up and away from the
chassis.
Right panel
Opening the case
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To remove the left panel:
1 Remove the right panel. (See “Removing the side panels” on page 19 for
instructions.)
2 Slide the left panel release tab toward the rear of the chassis. This
unlatches the left panel from the chassis.
Left panel
release tab
1
2
Left panel
3 Grasp the left panel, then lift the panel up away from the chassis.
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Closing the case
Replace the cover as soon as you finish installing or removing components
so that dust and dirt (which can damage the computer) do not collect inside
the computer.
Replacing the side panels
To replace the left panel:
1 Align the tabs at the bottom of the panel with the tab holes at the base
of the chassis.
2 Insert the tabs into the tab holes.
3 Push the panel towards the chassis until it locks into place.
Closing the case
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To replace the right panel:
1 Align the tabs at the top of the panel with the tab holes at the top of
the chassis.
Tab holes
2 Insert the tabs into the tab holes.
3 Push the bottom of the right panel towards the chassis until the tabs
engage the tab holes at the bottom of the chassis. The chassis
automatically locks into place.
4 Reconnect the power cord and all other cords you removed.
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Replacing and
Adding System
Components
4
Replacing or adding drives
Preparing to replace or add a drive
The standard configuration for your computer includes a 5.25-inch IDE CD
drive, a 3.5-inch IDE hard drive, and a 3.5-inch diskette drive.
Your computer contains the following drive bays:
■ Two 3.5-inch drive bays that can be accessed from outside the computer.
■ Two 5.25-inch drive bays that can be accessed from outside the computer.
■ Three 3.5-inch drive bays that can only be accessed from inside the
computer.
As you prepare to install drives, keep the following in mind:
■ If you remove a drive, place it in an antistatic bag.
■ Before you install a drive, see the drive’s documentation for information
on configuring the drive, setting any jumpers on the drive, and attaching
cables to the drive.
■ If you are installing a drive that uses an add-in controller card, install
the card before you install the drive.
Replacing or adding drives
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■ IDE hard drives can be configured as single, master, or slave. IDE CD
drives can be configured as master or slave. Configure the drives by using
the drive-select jumpers located on the drives.
■ If only one drive is attached to a controller cable, configure the drive as
single if it is a hard drive or master if it is a CD drive. If two drives of
any type are attached to the cable, configure one as master and one as
slave.
■ You may need to configure the drives you install using the BIOS Setup
utility program. Press F1 at start up to access the BIOS Setup utility
program.
The drive cage
Releasing the drive cage
You do not have to remove any screws to release the drive cage. The drive
cage is secured in the chassis by a drive cage release button. Once the release
button is pressed, you use the handle at the top of the cage to slide the cage
forward from the chassis. Slide the drive cage forward to add or replace
memory or to remove the cover filler to add an additional CD.
To release the drive cage:
1 Turn off the computer, disconnect the power cord, modem cord (if
installed), and all external peripheral devices.
2 Remove the right panel. (See “Removing the side panels” on page 19 and
observe the “Static electricity precautions” on page 17.)
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3 Using one hand, grasp the drive cage handle located above the drive cage.
Using your other hand, press the drive cage release button while pulling
the drive cage toward the front of the chassis.
Release button
forward locking hole
1
Drive cage
release button
Drive cage
handle
2
Replacing or adding drives
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4 Slide the drive cage forward until the drive cage release button snaps into
the forward locking hole.
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Replacing and Adding System Components
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Reinserting the drive cage
You can easily slide the drive cage back into the chassis.
To reinsert the drive cage:
1 With one hand, press the drive cage release button, then push the drive
cage back into the chassis with the other hand until the release button
snaps into the rear locking hole.
Release button
rear locking hole
Drive cage
release button
1
2
2 Replace the right panel. (See “Replacing the side panels” on page 23 for
instructions.)
3 Reconnect the power cord and all other cords you removed, then turn
on the system.
Replacing or adding drives
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3.5-inch diskette or CD drives
Replacing the diskette drive
The 3.5-inch diskette drive is attached to the drive cage with a drive locking
tab. The drive cage is secured in the chassis with a drive cage release button.
You do not have to remove any screws to release the drive cage or remove
the diskette drive.
To replace a 3.5-inch diskette drive:
1 Turn off the computer, disconnect the power cord, modem cord (if
installed), and all external peripheral devices.
2 Remove the right panel. (See “Removing the side panels” on page 19 and
observe the “Static electricity precautions” on page 17.)
3 Disconnect the power and data cables from the back of the diskette drive.
4 Release the drive locking tab from the diskette drive bay by turning the
knob on the tab counter-clockwise to the unlock position, then remove
the tab from the drive cage.
Drive locking tab
Locking tab holes
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5 From the rear of the drive cage, push the diskette drive toward the front
of the chassis and through the front bezel.
Diskette
drive
on the diskette drive align with the locking tab holes on the drive cage.
7 Replace the drive locking tab.
8 Connect the power and data cables to the drive.
9 Replace the right panel. (See “Replacing the side panels” on page 23 for
instructions.)
10 Reconnect the power cord and all other cords you removed, then turn
on the system.
Replacing or adding drives
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Replacing the CD drive
The CD drive is attached to the drive cage by a drive locking tab. You do not
have to remove any screws to remove or install a CD drive.
To replace the CD drive:
1 Turn off the computer, disconnect the power cord, modem cord (if
installed), and all external peripheral devices.
2 Remove the right panel. (See “Removing the side panels” on page 19 and
observe the “Static electricity precautions” on page 17.)
3 Disconnect the power, data, and audio cables from the back of the drive.
4 Release the drive locking tab from the drive bay by turning the knob on
the tab counter-clockwise to the unlock position, then remove the tab
from the drive cage.
Drive locking tab
5 From the rear of the drive cage, push the drive toward the front of the
chassis and through the front bezel.
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CD drive
6 Set any jumpers on the new drive. (See the drive documentation for more
information.)
on the drive align with the locking tab holes on the drive cage.
8 Replace the drive locking tab.
9 Connect the power, data, and audio cables to the drive.
10 Replace the right panel (see “Replacing the side panels” on page 23).
11 Reconnect the power cord and all other cords you removed, then turn
on the system.
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Adding a second 5.25-inch device
You do not have to use any screws to add the device.
1 Turn off the computer, disconnect the power cord, modem cord (if
installed), and all external peripheral devices.
2 Remove the right panel. (See “Removing the side panels” on page 19 and
observe the “Static electricity precautions” on page 17.)
3 Release the drive cage and slide it forward in the chassis until the release
button snaps into the forward locking hole.
4 Release the drive locking tab from the empty drive bay by turning the
knob on the tab counter-clockwise to the unlock position, then remove
the tab from the drive cage.
Drive
locking tab
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5 Remove the filler panel on the front bezel by squeezing the two tabs on
the left side of the filler panel. The filler panel then ejects.
Filler panel
6 Set any jumpers on the new drive. (See the drive documentation for more
information.)
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7 Place the new drive into the drive cage. Make sure the threaded holes
on the drive align with the locking tab holes on the drive cage.
5.25-inch
device
8 Replace the drive locking tab.
9 Connect the power and data cables to the drive.
10 Push the release button in and slide the drive cage back into the chassis
until the button snaps into the rear locking hole.
11 Replace the right panel. (See “To replace the right panel:” on page 24.)
12 Reconnect the power cord and all other cords you removed, then turn
on the system.
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Hard drive
Replacing the hard drive
The 3.5-inch hard drive is located in a metal tray that slides in and out of
the hard drive cage. The tray has a spring so you can expand the tray to insert
a drive. When you release the sides of the tray they will contract back together
and secure the drive.
To replace the 3.5-inch hard drive:
1 Turn off the computer, disconnect the power cord, modem cord (if
installed), and all external peripheral devices.
2 Remove the right panel. (See “Removing the side panels” on page 19 and
observe the “Static electricity precautions” on page 17.)
3 Disconnect the power and data cables from the hard drive.
4 The metal tray that holds the hard drive is secured by a set of hard drive
tray release tabs. Remove the tray by squeezing both release tabs inward,
then slide the hard drive tray out of the drive cage.
Hard drive tray
release tabs
Hard drive
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5 Pull on the rail to expand the tray, then remove the drive from the tray.
6 Set any jumpers on the new drive. (See the drive documentation for more
information.)
7 Align the threaded holes on the side of the hard drive with the metal
points on the tray, then press the drive against the side rail.
Metal points
Side rail
8 Expand the tray until it fits the size of your drive, then lower the drive
into the tray. Release the tray so it can contract to secure the drive.
2
1
3
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9 Align the drive tray rails with the side channels in the hard drive cage,
then slide the drive tray into the hard drive cage.
Drive tray rails
Hard drive
10 Push the drive tray into the drive cage until the release tabs snap into
place.
11 Connect the power and data cables to the drive.
12 Replace the right panel. (See “Replacing the side panels” on page 23 for
instructions.)
13 Reconnect the power cord and all other cords you removed, then turn
on the system.
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Adding an additional hard drive
The mid tower hard drive cage can hold up to three 3.5-inch hard drives.
To add an additional hard drive:
1 Turn off the computer, disconnect the power cord, modem cord (if
installed), and all external peripheral devices.
2 Remove the right panel. (See “Removing the side panels” on page 19 and
observe the “Static electricity precautions” on page 17.)
3 Choose the bay in the drive cage where you want to install the additional
hard drive. The metal tray that will hold the hard drive is secured by a
set of hard drive tray release tabs.
4 Remove the tray by squeezing both release tabs inward, then slide the
hard drive tray out of the drive cage.
Drive tray release tabs
Hard drive
cage
5 Set any jumpers on the new drive. (See the drive documentation for more
information.)
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6 Align the threaded holes on the side of the hard drive with the metal
points on the tray.
Metal points
Side rail
7 Expand the tray until it fits the size of your drive, then lower the drive
into the tray. Release the tray so it can contract to secure the drive.
2
1
3
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8 Align the drive tray rails with the side channels in the hard drive cage,
then slide the drive tray into the hard drive cage.
Drive tray rails
Hard drive
9 Push the drive tray into the drive cage until the release tabs snap into
place.
10 Connect the power and data cables to the drive.
11 Replace the right panel. (See “Replacing the side panels” on page 23 for
instructions.)
12 Reconnect the power cord and all other cords you removed, then turn
on the system.
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Adding or replacing memory
The Synchronous Dynamic Random Access Memory (SDRAM) Dual Inline
Memory Modules (DIMMs) supported by your system board conform to the
following standards:
■ Non-ECC (64-bit) memory
■ Unbuffered
■ PC133
■ Single- or double-sided configurations
■ 512 MB maximum system memory
The system board contains two DIMM sockets. You can fill the sockets with
32-MB, 64-MB, 128-MB, or 256-MB DIMMs in any combination to expand
the system memory up to 512 MB.
No jumper settings are required for the memory size or type because the BIOS
automatically detects this information.
To install or replace DIMMs:
modem cord, if your computer has a modem.
2 Open the case by following the instructions on page 19, observing the
static electricity precautions on page 17.
3 Remove the upper drive cage so that you can access the DIMM sockets.
(See page 26 for instructions on removing the drive cage.)
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4 If you are replacing a DIMM, pull open the socket clamps on each side
of the DIMM socket and lift the DIMM out of the socket.
Caution
Never try to remove a DIMM without releasing the clamps.
You may break the socket, causing serious damage.
5 Insert the DIMM into the socket and align the two bottom notches in
the DIMM with the two notches in the DIMM socket.
6 Gently press the DIMM into the socket until the plastic socket clamps
on each side of the socket snap into the notches on the side of the DIMM.
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7 Replace the drive tray. (See “Reinserting the drive cage” on page 29 for
instructions.)
8 Close the case. (See “Closing the case” on page 23 for instructions.)
9 Reconnect the cords you removed, then turn on the computer.
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Adding an expansion card
The riser card has five PCI slots, four of which are available for expansion
cards (one is used by the LAN card).
A card alignment guide attached to the riser card helps you align PCI cards
in the slots.
To add a PCI expansion card:
2 Turn off the computer, disconnect the power cord, modem cord (if
installed), and all external peripheral devices.
3 Open the right panel (see “Removing the side panels” on page 19 for
more information, and observe the “Static electricity precautions” on
page 17.)
4 Locate an available slot.
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5 From inside the computer, press the slot cover clamp down and toward
the back of the chassis, then lift the slot cover up and out of the chassis.
Slot cover
clamp
Slot
cover
Plastic tab
Card alignment guide
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6 Insert the edge of the expansion card into the slot on the riser card and
press firmly to seat the card. If the plastic tabs on the card alignment
guide interfere with the proper seating of the card, the tabs may be
snapped off to accommodate the installation the card.
Expansion
card
Plastic tab
7 Close the slot cover clamp to secure the card.
8 Connect any cables to the card (see the card documentation for proper
jumper settings and cable orientation).
9 Replace the right panel. (See “Replacing the side panels” on page 23 for
more information.)
10 Reconnect the cords you removed, then turn on the computer.
11 Install software or drivers as necessary.
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Replacing the AGP card
Observe the following instructions for replacing the Accelerated Graphics Port
(AGP) card.
To replace the AGP card:
1 Turn off the computer, disconnect the power cord, modem cord (if
installed), and all external peripheral devices.
2 Remove the right panel. (See “Removing the side panels” on page 19 and
observe the “Static electricity precautions” on page 17.)
3 Using a Phillips screwdriver, remove the screw that secures the AGP card
to the rear panel, then pull out the card.
AGP card
4 Install the new AGP card, making sure the card is firmly seated on the
system board, then secure the AGP card to the rear panel with the screw.
5 Reconnect the power cable, the monitor cable, and all peripheral devices,
then turn on the system.
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Replacing the battery
The battery (3.3V) provides power for the system real-time clock and CMOS
RAM, which holds the system configuration information.
If your battery is failing you may notice your system clock slowing down and
giving you the incorrect time. If so, open the BIOS Setup utility and write
down all the values in the BIOS Setup utility screens before replacing the
battery. Replacing the battery resets the BIOS Setup utility to its default values.
Caution
There is a danger of explosion if the battery is incorrectly
replaced. Replace the battery only with the same or
equivalent type recommended by the manufacturer.
Dispose of used batteries according to the manufacturer’s
instructions.
To replace the battery:
1 Restart the computer and start the BIOS Setup utility by pressing F1 when
you are prompted to do so.
see “About the BIOS Setup utility” on page 63.)
3 Turn off the computer, disconnect the power cord, modem cord (if
installed), and all external peripheral devices.
4 Remove the right panel. (See “Removing the side panels” on page 19 and
observe the “Static electricity precautions” on page 17.)
5 Locate the battery on the system board (see “System board” on page 8).
The battery is circular and has the positive pole mark (+) on the top.
Positive pole symbol
6 Using your fingers to grasp the sides of the battery, carefully remove the
battery from its socket.
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7 Press the new battery in the socket with the positive pole up. Make sure
you have pressed the battery down far enough for it to contact the base
of the socket.
8 Replace the right side panel. (See “Replacing the side panels” on page 23
for more information.)
9 Reconnect the power cord and all other cords you removed, then turn
on the system.
10 Using the data you recorded in Step 2, enter the BIOS Setup utility, then
make sure that the system configuration is correct. If the CMOS data is
not correct, change the information in the setup screens as necessary.
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Replacing the power supply
Your power supply can be removed without disconnecting power supply
cables or removing screws.
To replace the power supply:
1 Turn off the computer, disconnect the power cord, modem cord (if
installed), and all external peripheral devices.
2 Remove the right panel. (See “Removing the side panels” on page 19 and
observe the “Static electricity precautions” on page 17.)
3 Pull the power supply release lever away from the chassis. This releases
the power supply from its connector and moves it out from the back of
the chassis.
Power
supply
Power supply
release lever
4 From the rear side of the chassis, pull the power supply out and away
from the chassis.
5 Make sure that the voltage switch on the back of the new power supply
is set to the correct voltage for your area.
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6 Insert the new power supply and slide it into the chassis until it engages
the connector.
7 Push the release level all the way in to secure the power supply.
8 Replace the right side panel. (See “Replacing the side panels” on page 23
for more information.)
9 Reconnect the power cord and all other cords you removed, then turn
on the system.
If the system does not start, make sure that you installed the power supply
correctly and that the voltage connector on the back of the power supply is
correctly set.
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Replacing the system board
The system board is installed on a system board tray assembly. To remove the
system board, you must first remove the system board tray assembly from the
chassis. The tray assembly can be removed from the chassis without tools.
The I/O shield is attached to the system board tray assembly and does not
have to be removed when you remove the system board.
1 Turn off the computer, disconnect the power cord, modem cord (if
installed), and all external peripheral devices.
2 Remove the right and left side panels. (See “Removing the side panels”
on page 19 for instructions. Also observe the “Static electricity
precautions” on page 17.)
3 Locate the system board release handle at the top of the system board
tray assembly. Lift the handle up to disconnect the system board from
the riser card and unlatch the tray assembly from the chassis.
System board
release handle
System board
tray assembly
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4 Grasp the handle, lower the tray assembly slightly, then support the
bottom or back of the tray assembly with your other hand and pull it
away from the chassis.
Caution
Do not release the tray assembly until you have lifted it
off the hinges and can safely place it on a work surface.
The hinges are designed to make it easy for you to lift the
tray assembly away from the chassis, but the hinges can
be damaged if the tray assembly is allowed to hang open
or is lowered too far.
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To replace the system board:
1 Remove or disconnect the following devices from the system board:
■ Processor. (See “Replacing or adding a processor” on page 59 for
instructions.)
■ DIMMs. (See “Adding or replacing memory” on page 43 for
instructions.)
■ AGP graphics card. (See “Replacing the AGP card” on page 49.)
■ Devices from the old system board that are not included with the
new board, such as processor retention brackets.
2 Remove the four screws that attach the system board to the system board
tray assembly, then lift out the system board.
3 Remove the new system board from its packing material.
System
board
Rear I/O
shield
System board
tray assembly
4 Install the new board onto the system board tray assembly, carefully
aligning the ports and connectors with the holes on the rear I/O shield.
5 Reinstall the four screws to secure the board to the tray assembly.
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6 Install the following devices on the new system board:
■ Processor. (See “Replacing or adding a processor” on page 59 for
instructions.)
■ DIMMs. (See “Adding or replacing memory” on page 43 for
instructions.)
■ AGP graphics card. (See “Replacing the AGP card” on page 49.)
■ Devices from the old system board that are not included with the
new board, such as processor retention brackets.
To replace the system board tray assembly:
1 Align the two hinges on the sides of the system board tray over the pins
on the chassis.
Hinges
Hinge pins
2 Move the release handle on the tray assembly to an outward position.
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3 Push the tray assembly toward the chassis until the three tabs at the top
of the tray assembly are seated in the corresponding slots on the chassis.
Tab slots
Tabs
4 Push the handle in and slide the tray assembly downward until it locks
the tray in place.
board to make sure that it is firmly seated in the riser card slot.
6 Replace or reconnect the peripheral devices to the rear-panel I/O
connectors.
7 Replace the left and right panels. (See “Replacing the side panels” on
page 23 for instructions.)
8 Reconnect the power cord and all other cords you removed, then turn
on the system.
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Replacing or adding a processor
®
Your system board currently supports the Intel Pentium III (FC-PGA 370)
i256K processor. See the Gateway Web site at www.gatewayatwork.com for
updates on processor speeds supported by your system.
Important
A heat sink must be installed on the Pentium III
processor.
When replacing a processor, order a Pentium III processor upgrade kit. The
kit includes the Pentium III processor, a heat sink, and a disposable
electrostatic wrist strap.
To replace the processor you must perform the following tasks:
■ Remove the heat sink
■ Remove the processor
■ Install the new processor
■ Replace the heat sink
To remove the heat sink:
installed), and all external peripheral devices.
2 Open the case (see “Opening the case” on page 19), observing the “Static
electricity precautions” on page 17.
3 Remove the heat sink by disconnecting the fan cable from the fan
connector on the system board. (See “System board” on page 8 for the
location of the fan connector.)
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4 Unhook the metal clip from the tab on the processor socket by pressing
down on the clip, then pulling out on the clip.
Tab
Metal clip
Tab
5 Lift the heat sink at an angle and unhook the clip from the other tab.
Lift the heat sink off of the processor.
To remove the processor:
1 Open the locking level on the processor socket by moving the lever
slightly out to the side and then lifting it up 90 degrees.
Heat sink
Processor
Locking
lever
2 Lift the old processor straight up and out of the socket.
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To install the new processor:
1 Hold the new processor over the empty processor socket and make sure
that pin 1 on both the processor and the socket are aligned. Pin 1 is near
the cut out corner.
2 Gently place the new processor into the socket.
Heat sink
Pin 1
Processor
Locking lever
3 Secure the processor by lowering the locking lever until the lever latches
into place. The processor will slip into place without pressure when
aligned correctly.
To replace the heat sink:
1 Replace the heat sink by hooking the metal clip on the heat sink to the
tabs on the processor socket. Make sure the heat sink is level with the
processor and the metal clips are securely attached.
2 Close the case (see “Closing the case” on page 23).
3 Reconnect the power cord and all other cords you removed, then turn
on the system.
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Using the BIOS
Setup Utility
5
About the BIOS Setup utility
The computer’s BIOS has a built-in setup utility that lets you configure several
basic system characteristics. The settings are stored in battery-backed RAM and
are retained even when the power is off.
Enter the BIOS Setup utility by restarting the computer, then pressing F1 when
prompted during the startup process. The Main BIOS Setup utility screen
(which may not look exactly like the screen shown below) opens.
BIOS Setup Utility
Main
Advanced
Security
Power
Boot
Exit
Item Specific Help
BIOS Version: xx
Select the default
language used by the
BIOS.
Processor Type: Intel Pentium III
Processor Speed: 600 MHz
Front Side Bus Speed: 133 MHz
Memory Bus Speed: 133
Cache RAM: 256 KB
Total Memory: 128 MB
Bank 0: SDRAM
Bank 1: SDRAM
Bank 2: SDRAM
←→
↑ ↓Select Menu
Select Item
+- Change Option
Enter Select>Sub-Menu
F9 Setup Default
F10 Save and Exit
ESC Exit
Language: [English (US)]
System Time: [xx:xx:xx]
System Date: [xx/xx/xxxx]
F1 Help
About the BIOS Setup utility
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As you select items on the Main menu, or in submenus, you will see specific
information related to the current selection in the Item Specific Help box.
Refer to the Help box for information about the menu options.
The command bar shows the keystrokes necessary to access help, navigate
through the menus, and perform other functions.
■ F1 opens the Help screen, providing general help for using the BIOS Setup
utility.
■ The ↑ (up arrow) and ↓ (down arrow) keys select items in the menu.
■ The ←(left arrow) and →(right arrow) keys move you between the
menus.
■ ENTER either moves you to a submenu screen when a selected item is
preceded by > or activates a selected field.
■ ESC closes the screen you are in and returns you to the previous screen
or exits you from the BIOS Setup utility.
■ F7 exits the BIOS Setup utility and discards any changes made.
■ F9 opens a screen that lets you return all values to their default settings.
■ F10 opens a screen that lets you save all parameters, then exit the BIOS
Setup utility.
The main screen has the following menu selections at the top of the screen:
■
Main gives you access to basic information and settings related to your
system hardware and configuration.
■
Advanced gives you access to information and settings for system
resources, hardware, and system configuration.
■
■
Security gives you access to settings related to system access passwords.
Power gives you access to information and settings for power
management features.
■
■
Boot gives you access to information and settings for boot features and
boot sequences.
Exit gives you access to options for exiting the BIOS Setup utility.
Refer to the Help box on the right side of the BIOS Setup screens for
information about menu items.
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Updating the BIOS
If you need a new version of the BIOS, you can download the BIOS update
from the technical support area on the Gateway Web site
(www.gatewayatwork.com) and install the new version from a diskette. Click
on the link for downloading and extracting files and follow the instructions
provided.
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Setting the system board jumpers
The JP6 configuration jumper on the system board lets you clear passwords
and recover the BIOS. (See the figure on page 8 for the location of the jumper.)
The following table shows the settings required to perform those tasks. Make
sure you turn off the computer and unplug the power cord before moving
the jumper.
Caution
Moving the jumper while the computer power is on can
damage your computer. Always turn off the computer and
unplug the power cord from the computer before changing
the jumper.
JP6 Mode
Jumper
Setting
Action When Set
Normal
Normal operation
Pins 1-2
Pins 2-3
No jumper
Configure
Recovery
Adds a Maintenance menu to
BIOS Setup utility with options to
clear passwords
Causes computer to attempt
BIOS update or recovery from
diskette
Recovery mode
If you are trying to update the BIOS and have a problem such as a power
outage, the update may not be successful. You can then attempt to recover
the BIOS by setting the JP6 jumper.
When you are attempting to recover the BIOS, no image appears on your
monitor.
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To recover the BIOS:
1 Turn off the computer, disconnect the power cord, then disconnect the
modem cord, if your computer has a modem.
2 Open the case. (See “Opening the case” on page 19 and observe the
“Static electricity precautions” on page 17.)
3 Remove the jumper from the JP6 jumper (see “System board” on page 8
for location) and set it aside. You will need it in a later step.
4 Close the case (see “Closing the case” on page 23 for instructions), then
reconnect the power cord.
5 Place the bootable diskette containing the BIOS files into drive A:, then
turn on the computer.
At the start of the BIOS recovery process, the computer beeps once. The
recovery process may take a few minutes.
power cord.
If you do not hear two beeps, the BIOS recovery was not successful. See
the following troubleshooting section for further information.
7 Open the case again. (See “Opening the case” on page 19 and observe
the “Static electricity precautions” on page 17.)
8 Place the jumper back on pins 1-2 on the JP6 jumper.
9 Close the case, reconnect the cords, then turn on the computer.
10 Enter BIOS Setup utility by pressing F1 when prompted during startup.
Once in BIOS Setup utility, press F9. The default settings for the BIOS
Setup utility are loaded.
Troubleshooting: If the BIOS recovery was unsuccessful the computer will
beep continuously or will not beep at all. If the computer beeps continuously,
make sure all the BIOS files you downloaded are on your diskette. If not, add
the missing files and try updating your BIOS again. If you continue to have
problems, contact Client Care or your system administrator.
Setting the system board jumpers
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Managing Your
System
6
Protecting against power source
problems
Surge suppressors, line conditioners, and uninterruptible power supplies (UPS)
can help protect your system against power source problems.
Surge suppressors
During a power surge, the voltage level of electricity coming into your system
can increase far above normal for a few milliseconds. This may cause data to
be lost or the system may be damaged as a result. To protect against power
surges, use a surge suppressor. The surge suppressor absorbs voltage surges and
prevents them from reaching your system.
A surge suppressor plugs directly into an electrical outlet. You should connect
your computer, monitor, and other devices to the surge suppressor.
If you have a modem, make sure your surge suppressor has jacks for the
telephone and modem cables. Power surges can pass through telephone wires
as well as electrical wires.
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When purchasing a surge suppressor:
■ Make sure the surge suppressor meets the appropriate product safety
certification for your location, such as Underwriters Laboratories (UL).
■ Check the maximum amount of voltage the suppressor allows to pass
through the line. The lower the voltage that the suppressor allows to pass
through, the better the protection for your system.
■ Check the energy absorption, or dissipation, rating. The higher the energy
absorption rating, the better the protection for your system.
■ Check for line-conditioner capabilities. A line conditioner smooths out
some of the normal line noise (small voltage fluctuations) of an electrical
supply.
Line conditioners
A line conditioner protects your system from the small daily fluctuations in
voltage from an electrical supply. Most systems can handle this variation, or
line noise, without problems. However, some electrical sources include more
line noise than normal. Line noise can also be a problem if your system is
located near, or shares a circuit with, a device that causes electromagnetic
interference, such as a television or a motor.
Some surge suppressors and uninterruptible power supplies include simple
line-conditioning capabilities.
Uninterruptible power supplies
You may lose data during a total power failure. A standby Uninterruptible
Power Supply (UPS) uses a battery to keep your system running during a power
failure. The UPS enables you to shut down your system normally, but not run
the system for an extended time.
If you purchase a standby UPS, make sure the UPS includes surge suppression
and line-conditioning features.
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Maintaining and managing your hard
drive
Regular maintenance can keep your hard drive operating efficiently, and good
file management can keep your system free of unwanted files while making
important files secure and easier to find.
Hard drive maintenance utilities
By regularly using the utilities available with many operating systems, you
can help maintain the performance of your hard drive. Examples include:
■ ScanDisk
■ Check Disk
■ Disk Defragmenter
Refer to the software documentation or visit the online help system of your
operating system for specific utilities available and instructions on their use.
Checking for bad sectors and other disk problems
Bad sectors are parts of a hard drive or diskette that will not hold data. A lost
allocation unit is a group of sectors that has lost its place in the table that
the operating system uses to locate files. Utilities such as ScanDisk and Check
Disk check the hard drive for bad sectors or lost allocation units and let you
fix them.
Use this type of utility from once a week to once a month, depending on
how often you use your system. Also use them if you have any hard drive
problems.
Using a disk defragmenter to improve efficiency
When working with files, Windows may divide the files into pieces and store
the pieces at different places on the hard drive. This division of files, called
fragmentation, is normal. However, to access a file, the hard drive must search
for the pieces of the file and put the file back together, which can slow down
your system.
A disk defragmenter brings all the separate pieces back together. Defragment
your computer frequently to improve system performance.
Maintaining and managing your hard drive
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Hard drive management practices
By deleting unneeded files from your hard drive and managing the space that
is automatically allocated for saving certain files, you can help maintain the
performance of the hard drive.
Checking hard drive space
In Windows, you can see a chart of the available hard drive space.
To check hard drive space:
1 Double-click the My Computer icon on the desktop. The My Computer
window opens.
2 Click the drive you want to check.
3 Select File, then Properties. The drive’s properties window opens. The
General tab shows you the available and used space on the drive.
Backing up files
Regularly backing up your files protects you from losing data and lets you
keep fewer files on your hard drive. Back up old files to a network drive or
tape drive and delete the files from your hard drive. You can use the software
that came with your tape backup drive or your large capacity disk drive to
back up the files.
You can also back up files by running the backup utility that came with your
operating system. Refer to the software documentation or visit the online help
system of your operating system for specific instructions on backing up your
files.
Deleting unneeded files
By deleting unneeded files from the hard drive, you free up space on the hard
drive and help improve hard-drive performance. The following sections give
you some simple ways to delete unneeded files.
Deleting Windows temporary files
During normal operation, Windows constantly creates new temporary (.tmp)
files. You can safely delete all but the most recent temp files. Windows will
not delete a .tmp file if the file is currently in use.
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To delete .tmp files:
1 Open Explorer, select Tools, then Find, then Files and Folders.
2 At Named, type *.tmp
3 In the Look in drop-down list, select your drive letter.
4 Click Find Now. The list of .tmp files is generated.
5 Click Modified above the list. To see the Modified button, you may need
to maximize the Find window.
The list is sorted by date.
6 Highlight all the files in the list except those with today’s date.
7 Press DELETE.
Deleting temporary Internet files
As you visit Web sites, your browser stores temporary Internet files on your
hard drive in a memory cache and a disk cache. Files in the memory cache are
removed when you turn off your computer. Files are saved in the disk cache
until the space designated for the cache is full. See your browser’s Help files
for instructions on emptying the disk cache.
You can save space on the hard drive by decreasing the size of the Internet
disk cache. See your browser’s Help files for instructions.
Emptying the Recycle Bin
In Windows, when you delete a file from your hard drive it is not immediately
removed from the hard drive. Instead, the file is moved into the Recycle Bin.
Because files are stored in the Recycle Bin and not deleted from the hard drive
immediately, you can retrieve a file that you accidentally delete from the hard
drive.
To delete all the files from the Recycle Bin, right-click the Recycle Bin icon
on the desktop, then select Empty Recycle Bin.
You can save space on the hard drive by decreasing the size of the Recycle Bin.
To decrease the size of the Recycle Bin:
1 Right-click the Recycle Bin icon on the desktop.
2 Select Properties. The Recycle Bin Properties window opens.
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3 At the Global tab, select either Configure drives independently or Use one
setting for all drives.
4 If you are configuring drives independently, click the tab for the drive
you want to configure.
5 Move the slider to set the size of the Recycle Bin. 5% is a good initial
setting.
6 Click OK.
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System integrity
Your system must be protected against electrical problems and physical
hazards such as heat, moisture, and dust. Also protect it against less obvious
hazards such as viruses.
Protecting against viruses
A virus is a program written with malicious intent for the purpose of creating
havoc in a computer system.
Viruses spread through executable files, document macros, or boot sectors.
Diskettes used in a contaminated computer can get a virus and transfer the
virus when used in another computer. A virus can also spread through files
downloaded from bulletin boards or the Internet.
Some viruses may only cause your system to beep or display messages or
images on the screen. Other viruses are highly destructive, and corrupt or erase
the contents of your files or diskettes. To be safe, never assume any virus is
harmless. Always protect your system against viruses.
To protect your system against viruses:
■ Use an anti-virus program to scan your computer regularly. Make sure
to update the program periodically to keep up with new viruses.
■ Make backup copies of all files and write-protect the diskettes. A virus
cannot infect a write-protected diskette.
■ Obtain all software from reputable sources and always scan new software
for any viruses before installing it.
■ Be cautious about files you receive in e-mail or download from a network
or the Internet. If you download a file, use your anti-virus program to
scan the directory on your computer that contains the downloaded file
before you open the file.
®
■ If you have doubts about the source of a Microsoft Word or Excel file,
disable the file macros before opening the file. Word and Excel are set
by default to warn you if a document you are about to open contains a
macro that might have a virus.
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To remove a virus:
1 If you suspect your system has been infected with a virus, find and
remove the virus immediately using an anti-virus program.
2 Turn off your computer and leave it off for at least 30 seconds.
3 Turn on the computer and rescan for the virus. If the virus is still on your
computer, contact your system administrator or Client Care.
Checking system health with LANDesk
LANDesk® Client Manager is a desktop management interface (DMI) that lets
you monitor the health of your system components. Through LANDesk, you
can view software and hardware properties. You can also set LANDesk to notify
you when system resources reach certain levels.
To install LANDesk Client Manager:
1 In the C:\DMI folder on your hard drive, double-click the Setup icon to
launch the InstallShield® wizard.
2 Follow the instructions that appear on the screen. If you are prompted
for a password during the installation process, type lowtco.
LANDesk Client Manager comes with complete electronic documentation and
online help. Refer to these documents and the program’s Help for more
information.
If you need to restore LANDesk from the System Restoration CD and are
prompted for a password, type lowtco and press ENTER.
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System recovery
Take advanced precautions that will allow you to restart your system and
recover damaged files in the event that your hard drive is damaged, or your
BIOS or system files get corrupted.
Creating a startup diskette
If your computer hard drive is damaged, you may not be able to start the
computer from the hard drive. A startup diskette is a bootable diskette that
enables you to start the computer and attempt to fix the problem.
Some operating systems prompt you to create a startup diskette as part of the
setup process and some will allow you to create one at any time. Refer to the
software documentation or visit the online help system of your operating
system for specific instructions.
Keeping a record of system configuration
Some operating systems allow you to print a summary of the configuration
of your system and the memory allocation. This printed summary can provide
information to reset your system configuration properly if the information
is lost, or help you troubleshoot your system. Refer to the software
documentation or visit the online help system of your operating system for
specific instructions.
Using your System Restoration CD
The System Restoration CD included with your system can be used to:
■ Install hardware drivers
■ Reinstall selected software applications, such as LANDesk Client Manager
Instructions for each operating system are provided with the System
Restoration CD.
System recovery
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System power management
Depending upon your operating system, several power-management options
may be available on your system. These power management options may
allow your system to reduce power consumption, shut down the hard drive
and turn off the monitor. The computer can still respond to an incoming
signal from the modem, or to certain LAN commands, to allow remote access.
Power management options include:
■ Soft off
■ Suspend
■ Standby
Refer to your software documentation or visit the online help system of your
operating system for more information and specific instructions on power
management options on your system.
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Cleaning Your
System
7
Cleaning the mouse
If the mouse pointer on the screen moves erratically when you move the
mouse, the inside of the mouse may be dirty.
To clean the mouse:
1 Turn off the computer, then disconnect the mouse cable from the mouse
port.
2 Turn your mouse upside down, then remove the roller ball cover.
3 Cup your hand under the mouse, then turn your mouse right-side up.
The roller ball should drop into your hand. If it does not, gently shake
the mouse until the ball drops out of the socket.
4 Use adhesive tape to pick up any dust or lint on the surface of the ball.
Wipe away dirt or lint inside the ball socket with a lint-free cloth. You
can also blow into the socket to remove dirt and lint. Use a cotton swab
dipped in isopropyl alcohol to clean the rollers inside the socket.
5 Let surfaces dry completely.
6 Return the ball to the socket and replace the cover.
Cleaning the mouse
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Cleaning the keyboard
You should clean the keyboard occasionally to free it of dust and lint particles
trapped under the keys. The easiest way to do this is to blow trapped dirt from
under the keys using an aerosol can of air with a narrow, straw-like extension.
If you spill liquid on the keyboard, turn off the computer and disconnect it.
Turn the keyboard upside down to let the liquid drain. Let the keyboard dry
for a few days before trying to use it again. If the keyboard does not work
after it is dry, you may need a new one.
Cleaning the monitor screen
Use a soft cloth and window cleaner to clean the monitor screen. Spray a small
amount of cleaner on the cloth (never directly on the screen), and wipe the
screen with the cloth.
Cleaning the computer and monitor
cases
Warning
When you clean the system, turn off the computer, monitor,
and peripherals and unplug the power cord and modem
cord (if installed). Be careful not to drip liquid into the
computer, monitor, and peripherals when cleaning the
system.
Always turn off the computer and other peripherals before cleaning any
components.
Use a damp, lint-free cloth to clean the computer case, monitor case,
keyboard, speakers, and other parts of your system. Avoid abrasive or solvent
cleaners because they can damage the finish on your components.
Your computer is cooled by air drawn in through the vents on the chassis
and blown out through the power supply exhaust fan. Keep vents on the front
and back of the chassis free of dust. With the computer turned off and
unplugged, brush the dust away from the vents with a slightly damp cloth.
Be careful not to drip any water into the vents. Do not attempt to clean dust
from the inside the computer.
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8
Troubleshooting
Introduction
If your system does not operate correctly, re-read the instructions for the
procedures you have performed. If an error occurs within an application,
consult the documentation supplied with the software. This section identifies
solutions to some possible problems.
Introduction
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Troubleshooting checklist
Before turning on the system, make sure that:
■ The power cord is connected to the AC power-in connector and an AC
outlet.
■ The AC outlet is supplying power.
■ If a power strip is used, it is turned on, and the circuit breaker is set.
■ The voltage selection switch on the system power supply reflects the
proper voltage.
Verifying your configuration
If your system is not operating correctly, the BIOS may contain an invalid
configuration parameter. Enter the BIOS Setup utility program and check your
configuration settings.
Troubleshooting guidelines
As you troubleshoot your system, keep the following guidelines in mind:
■ Never remove the chassis cover while the computer is turned on.
■ Do not attempt to open the monitor. Even if the monitor’s power is
disconnected, stored energy within the monitor’s components can offer
a painful or harmful shock.
■ If a peripheral, such as the keyboard, mouse, drive, or printer does not
appear to work, make sure that all connections are secure.
You may be asked about it when calling technical support.
■ Only qualified personnel should open the system for maintenance.
■ If you are qualified to maintain the system yourself, make sure you are
properly grounded before opening the system chassis. See “Static
electricity precautions” on page 17 for more information on preventing
electrostatic damage to the system.
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CD drive problems
An audio CD produces no sound.
Probable Cause
Solution
The CD is loaded incorrectly. Make sure the label is facing upward, then try
again.
The speakers are not
connected.
Check the speaker cables. Make sure they are
connected properly and securely.
The speaker volume is turned
down.
Check the volume control.
The speakers may be muted
through the Multimedia
volume control.
Double-click the speaker icon on the task bar.
Make sure the MUTE box is not selected.
The speakers may be faulty.
Connect a set of headphones to the line out
jack to test the output. If they work, replace the
speakers.
The sound card may not be
installed correctly.
Open the system, then reseat the sound card.
Make sure the cables are connected properly.
The CD drive audio cable
may be installed incorrectly.
Open the system and make sure the cables
are connected properly.
Important
Some systems do not have sound cards because sound
capabilities are built into the system board.
The CD drive is not recognized by the system.
Probable Cause
Solution
The CD is not intended for PC
use.
Make sure the CD is PC-compatible.
The CD is loaded incorrectly. Make sure the label is facing upward, then try
again.
The CD is scratched or dirty. Try cleaning the CD with a lint-free cloth.
Check the CD for scratches.
CD drive problems
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Probable Cause
Solution
The CD drive needs to be
added as new hardware.
From the Control Panel window (Start |
Settings | Control Panel), double-click Add
New Hardware. Follow the directions for
adding the drive.
The secondary IDE device
may be disabled.
Restart your computer, then press F1 to enter
the BIOS Setup utility program. From the
Advanced | IDE Configuration menu, set the
IDE Controller to Both and the Secondary
IDE Master to Auto.
The CD cables are not
installed correctly.
Open the system and check all cables
between the CD controller and the CD drive.
The CD drive may be
defective.
Replace the CD drive.
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Hard drive problems
The SCSI drive is not recognized by the system.
Probable Cause
Solution
The SCSI bus is not properly
terminated.
Make sure the last device on the SCSI chain
is properly terminated.
The drive is configured with a
conflicting SCSI address.
Change the device’s SCSI address to one that
is not currently being used by the system.
The cables are not connected
correctly.
Open the system and check the cable
connections.
The IDE drive is not recognized by the system.
Probable Cause
Solution
The primary IDE device may
be configured incorrectly.
Restart your computer, then press F1 to enter
the BIOS Setup utility program. From the
Advanced | IDE Configuration menu, set the
IDE Controller to Both and the Primary IDE
Master to Auto.
The drive may not be
configured properly.
Consult the hard drive user’s guide for
instructions on how to configure the drive.
The drive cables are not
connected properly.
Open the system and check all cables
connected to the controller card.
The drive controller is not
seated properly.
Open the system and reseat the drive
controller.
Important
Some systems do not have IDE controller cards because
the IDE controller is built into the system board.
Hard drive problems
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Memory/processor problems
Memory errors were detected during system start up.
Probable Cause
Solution
Memory was added or
removed, and the new
configuration was not saved
in the BIOS Setup utility.
Enter the BIOS Setup utility and save the new
memory configuration.
The memory was installed
incorrectly.
Check the memory for proper seating and
orientation. Reseat if necessary.
A memory chip is faulty.
Replace the card on which the faulty chip
resides. Third-party diagnostic programs can
help determine which chip or memory segment
is failing.
A new processor is not recognized by the system.
Probable Cause
Solution
The processor was installed
incorrectly.
Check the installation. Make sure the
processor is fully seated in its socket. Reseat
if necessary. The processor should be
recognized automatically if it was installed
correctly.
The processor speed was not
set correctly in the BIOS
Setup utility configuration
mode.
If your system BIOS lets you select the
processor speed, make sure you have
selected the correct speed.
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Modem problems
The modem is not recognized by the system.
Probable Cause
Solution
The modem has not been
added as new hardware.
Add the modem as new hardware.
The modem is not connected
to a live phone jack.
Make sure the line connected to the modem
is live and plugged into the appropriate port on
the modem (line port).
The modem is not configured
with a valid interrupt or
address.
Check the system settings for possible
conflicts. If one exists, correct the problem by
selecting an available interrupt and address.
The phone jack is shared by
If the modem shares the jack with another
another modem or telephone. device, make sure the other device does not
have the port open (for instance, someone is
on the phone, or another modem is in use).
Modem problems
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Peripheral/adapter problems
A SCSI device is not recognized by the system.
Probable Cause
Solution
The device needs to be
added as new hardware.
From the Control Panel window (Start |
Settings | Control Panel), double-click Add
New Hardware. Follow the directions for
adding the device. If you are not experienced
with this procedure, call technical support.
The SCSI ID may be invalid.
Assign an available SCSI ID to the device.
The SCSI chain is not
terminated.
Make sure the last device on the SCSI chain
is terminated.
The device cables are not
installed correctly.
Open the system and check all cables
between the controller and the device.
The diskette drive is not recognized by the system.
Probable Cause
Solution
The diskette drive may be
configured incorrectly.
Restart your computer, then press F1 to enter
the BIOS Setup utility. From the Boot |
Removable Devices menu, make sure that
the diskette drive parameters are set correctly.
The drive cables are not
connected properly.
Open the system and check all cables
connected to the controller card.
The drive controller is not
seated properly.
Open the system and reseat the drive
controller.
Important
Some systems do not have a floppy (diskette) controller
card because the floppy controller is built into the system
board.
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The diskette drive will not read, write, or format.
Probable Cause
Solution
The diskette is not
IBM-formatted.
Make sure the diskette you are trying to format
is IBM-compatible. If it is, try reformatting it.
The diskette is corrupted.
Run ScanDisk, or a similar program, on the
diskette. If errors are detected and corrected,
try accessing the diskette again.
The diskette is
write-protected.
Make sure the write-protection window on the
upper-right corner of the diskette is closed
(unprotected).
The diskette drive LED illuminates continuously.
Probable Cause
Solution
The diskette is corrupted.
Remove the diskette from the drive. If the light
remains on, try restarting the system.
The cable to the drive is not
connected properly.
Open the system and check the cable between
the diskette drive and its controller. Make sure
the pins are not bent or misaligned.
An adapter card is not recognized by the system.
Probable Cause
Solution
The interrupt or I/O address
is set incorrectly.
Check the address configuration of the adapter
card and make sure that it does not conflict
with another card in the system.
The card was not configured
through the software.
Configure the card with the appropriate
software.
The card was not installed
correctly.
Reseat the card and make sure that its
jumpers are configured appropriately.
Peripheral/adapter problems
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Printer problems
The printer will not turn on.
Probable Cause
Solution
The printer is not plugged in. Check the power cable. Make sure it is
plugged into a live power source.
The printer is not turned on.
Make sure the printer’s power switch is
depressed or set to the On position. If power
is applied to the printer, the green power LED
should be illuminated.
The printer is defective.
Try another printer, if one is available.
The printer is turned on but will not print.
Probable Cause
Solution
The printer is not connected
to the system.
Check the data cable between the printer and
the system. Make sure it is connected to the
proper port. Check the connector and cable for
bent or broken pins.
The printer is not designated
as the default printer.
If the printer to which you are trying to print is
not the default printer, make sure you have
selected it through the application’s printer
setup function.
The printer has not been
added to the system.
From the Printers window (Start | Settings |
Printers), double-click Add Printer. Follow the
directions for adding the new printer.
The printer is not on-line
(ready)
Make sure the on-line or ready light is on, or
the display indicates “Ready.”
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The printer prints garbled text.
Probable Cause
Solution
From the Printers window (Start | Settings |
The wrong driver is being
used for the selected printer. Printers), select the printer. From the File
menu, select Properties. Make sure the
printer is using the right printer driver. If not,
install the correct one.
Printer problems
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System problems
The system will not start up.
Probable Cause
Solution
The system is not connected
to an AC outlet.
Check the power cable(s) and make sure of
the connection to an AC power source.
The voltage selection switch
is not set correctly.
Make sure the voltage selection switch is set
to the correct power source.
The system is non-responsive.
Probable Cause
Solution
An error occurs during an
application or your system
may be out of memory.
Restart your computer by pressing the reset
button. If the system is still non-responsive,
press and hold in the power button for 4
seconds to turn the system off. Turn the
system back on and follow the onscreen
instructions.
The keyboard does not work.
Probable Cause
Solution
A key was depressed while
the system was starting up.
Clear the sticking key, then turn off the system,
wait for a few seconds, then turn the system
back on.
The keyboard is not plugged
in or connected properly.
Check the cable. Make sure it is plugged in
correctly.
Something spilled into the
keyboard.
Turn off the system. Turn the keyboard upside
down to let it dry before using the keyboard
again.
The keyboard is defective.
Try a keyboard you know is working.
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The mouse does not work.
Probable Cause
Solution
The mouse is not plugged in
or connected properly.
Check the cable. Make sure it is plugged in
correctly.
The mouse driver did not load
when the system started.
Load the appropriate mouse driver manually or
contact technical support.
The mouse is defective.
Try a mouse you know is working.
System problems
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Video problems
The system is running but there is no display.
Probable Cause
Solution
The monitor is not turned on. Make sure the monitor is plugged in and turned
on. If power is applied to the monitor, the green
power LED should illuminate.
The monitor’s data cable is
not connected.
Make sure the monitor’s data cable is
connected to the video controller on the back
of the system.
The connector or cable is
damaged.
Check the connector and cable for bent or
damaged pins.
The monitor is defective.
Connect a working monitor to the computer.
The monitor’s brightness and
contrast controls are turned
down.
Adjust the brightness and contrast knobs to the
center position.
The video card is not seated
correctly.
Open the system and reseat the video card.
The video card is not
compatible with the system.
Make sure the card is compatible with your
system. Try a different video card.
Important
Some systems do not have a video adapter card because
the video controller is built into the system board, so there
may not be a video adapter to remove and replace.
The text on the display is dim or difficult to read.
Probable Cause
Solution
The monitor’s brightness and
contrast controls are turned
down.
Adjust the brightness and contrast knobs until
the text becomes clear.
Sunlight is glaring off the
display.
Position the monitor away from the sun or
window.
The CRT may be old.
Replace the monitor.
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The color monitor displays everything in black and white.
Probable Cause
Solution
The system was turned on
before the monitor.
Make sure the monitor is turned on, then
restart the system.
The display type is set
incorrectly.
From the Control Panel window (Start |
Settings | Control Panel), double-click
Display, set the display to the appropriate
monitor type, then restart the system.
The displayed characters are garbled.
Probable Cause Solution
The video cable is damaged. Check the cable and connectors for bent pins
or broken wires.
The video card has failed.
Try another video card.
The display setup is
incorrect.
From the Control Panel window (Start |
Settings | Control Panel), double-click
Display and check the settings. The correct
video type should be selected, along with a
supported resolution. Check your monitor and
video controller documentation for details.
The video is distorted.
Probable Cause
Solution
The monitor’s controls are
not properly adjusted.
Adjust the monitor controls until the text
becomes clear. (See your monitor
documentation for more information.)
The connector or cable is
damaged.
Check the connector and cable for bent or
damaged pins.
The surge protector or UPS is
damaged.
Disconnect the monitor power cable and
connect it directly to the power source.
Video problems
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Probable Cause
Solution
The monitor is too close to a
source of electrical
interference.
Move the monitor away from sources of
electrical interference, such as televisions,
unshielded speakers, microwave ovens,
fluorescent lights, and metal beams or
shelves.
The monitor needs to be
degaussed.
Turn off the computer and monitor for at least
a half hour, then restart the system.
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Error messages
This section lists common error messages that may be displayed on your
monitor. These messages often indicate procedural errors such as an incorrect
keystroke or a write-protected diskette. Some messages, however, may indicate
a problem that requires you to consult the troubleshooting section of this
manual.
Error Message
Solutions
Access denied.
Try saving to a new file or diskette.
Move the write-protection tab over the hole on
the back of the diskette.
Bad command or file name.
Make sure you entered the right command.
Make sure the specified drive is correct, then
try again.
If you are trying to exit MS-DOS to return to
Windows, type exit, then press ENTER.
Base memory [xxx]
expansion.
action is required.
Checking RAM on disk
controller.
Your BIOS configuration is incorrect. Enter the
BIOS Setup utility, then make sure of the
parameter values.
CD-ROM is not recognized.
Data error.
See “The CD drive is not recognized by the
system.” on page 83 for possible solution.
Run ScanDisk, or a similar program, on the
reported disk.
Decreasing available
memory.
Your BIOS configuration is incorrect. Enter the
BIOS Setup utility, then make sure of the
parameter values.
Diskette drive is not
recognized.
See “The diskette drive is not recognized by
the system.” on page 88 for possible solution.
Diskette drive 0 seek to track
0 failed.
Enter the BIOS Setup utility, then make sure
of the diskette drive parameters.
Check the diskette drive cables. Make sure
Pin 1 on the cable aligns with Pin 1 on the
connector.
Error messages
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Error Message
Solutions
Diskette drive reset failed.
Enter the BIOS Setup utility, then make sure
of the diskette drive parameters.
Check the diskette drive cables. Make sure
Pin 1 on the cable aligns with Pin 1 on the
connector.
Diskette read failed - press F1
Make sure the boot disk contains the
to retry boot.
Command.com file.
Use the configuration utility (if applicable) to
make sure of your drive or controller
configuration.
Press F1 to restart the computer.
Gate A20 failure.
You may have an XT keyboard connected to
an AT system or vice versa. Make sure the
keyboard is configured to work with the
appropriate system. Some keyboards have a
switch to select either AT or XT.
Hard disk controller failure.
Make sure the hard drive cable is properly
connected.
Open the BIOS Setup utility program, then
make sure that the correct drive type is
selected.
Hard disk controller failure -
The drive controller may be defective. Press F1
press F1 to try reboot.
to try to restart the computer.
information, refer to your operating system
documentation.
Insert bootable media device. See “The IDE drive is not recognized by the
system.” on page 85 for possible solution.
system.” on page 85 for possible solution.
Backup your files as soon as possible.
Insufficient disk space.
Check the free space on the disk volume. If the
volume is full or almost full, remove
unnecessary files. See “Hard drive
management practices” on page 72.
Invalid configuration
information…
Enter the BIOS Setup utility, then make sure
of the parameter values.
98
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Error Message
Solutions
Invalid password.
Enter your password again, making sure to
enter it correctly. Keep in mind that some
passwords are case-sensitive.
If you do not know the password, you may
need to reinstall the software you are trying to
access.
Startup passwords are stored in BIOS. If this
password has been set and is unknown, you
may be able to reset the password through
system board jumper settings.
Keyboard clock line failure.
Keyboard controller failure.
Keyboard not detected.
Try a working keyboard.
Make sure the keyboard is compatible with the
system. You may have to change the switch
setting to AT.
Try a working keyboard.
Make sure the keyboard is compatible with the
system. You may have to change the switch
setting to AT.
See “The keyboard does not work.” on
page 92 for possible solution.
Turn off the system, then check the keyboard
cable.
Keyboard stuck key failure.
Memory errors were detected
Remove any objects that may be resting on the
keyboard, then restart the system.
Check for sticky keys. Clean the keyboard if
necessary.
See “Memory errors were detected during
while the system powered up. system start up.” on page 86 for possible
solution.
Memory size error.
Enter the BIOS Setup utility, then save the
memory configuration.
Non-system disk or disk
error.
Eject the diskette, then press ENTER.
If the diskette is bootable, check it for errors.
Not enough memory.
Close all programs that are not currently in
use.
Error messages
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Error Message
Solutions
Print queue is full.
Wait until the current print job has completed
before sending another print job.
If you receive this error often, you need to add
memory to the printer.
Printer is out of paper.
Add paper to the printer.
Make sure the printer is online.
Required parameter missing. Make sure you entered the right command.
If you are trying to exit MS-DOS to return to
Windows, type exit, then press ENTER.
Syntax error.
Make sure you entered the right command.
If you are trying to exit MS-DOS to return to
Windows, type exit, then press ENTER.
Time and date not set.
Write-protect error.
Enter the BIOS Setup utility to set the system’s
date and time.
Move the write-protection tab over the hole on
the back of the diskette.
100
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Safety,
Regulatory, and
Notices
9
Important safety information
Your Gateway system is designed and tested to meet the latest standards for safety of information
technology equipment. However, to ensure safe use of this product, it is important that the safety
instructions marked on the product and in the documentation are followed.
Warning
Always follow these instructions to help guard against
personal injury and damage to your Gateway system.
Important safety information
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Setting up your system
■
Read and follow all instructions marked on the product and in the documentation before you
operate your system. Retain all safety and operating instructions for future use.
Do not use this product near water or a heat source such as a radiator.
Make sure you set up the system on a stable work surface.
■
■
■
The product should only be operated from the type of power source indicated on the rating
label.
■
■
If your computer has a voltage selector switch, make sure that the switch is in the proper
position for your area. The voltage selector switch is set at the factory to the correct voltage.
Openings in the computer case are provided for ventilation. Do not block or cover these
openings. Make sure you provide adequate space, at least 6 inches (15 cm), around the system
for ventilation when you set up your work area. Never insert objects of any kind into the
computer ventilation openings.
■
Some products are equipped with a three-wire power cord to make sure that the product is
properly grounded when in use. The plug on this cord will only fit into a grounding-type outlet.
This is a safety feature. If you are unable to insert the plug into an outlet, contact an electrician
to install the appropriate outlet.
■
■
If you use an extension cord with this system, make sure that the total ampere rating on the
products plugged into the extension cord does not exceed the extension cord ampere rating.
If your system is fitted with a TV Tuner, cable, or satellite receiver card, make sure that the
antenna or cable system is electrically grounded to prevent against voltage surges and build
up of static charges.
Care during use
■
Do not walk on the power cord or allow anything to rest on it.
■
Do not spill anything on the system. The best way to avoid spills is to avoid eating and drinking
near your system.
■
Some products have a replaceable CMOS battery on the system board. There is a danger of
explosion if the CMOS battery is replaced incorrectly. Replace the battery with the same or
equivalent type recommended by the manufacturer. Dispose of batteries according to the
manufacturer’s instructions.
■
■
When the computer is turned off, a small amount of electrical current still flows through the
computer. Always unplug all power cables and modem cables from the wall outlets before
cleaning the system.
Unplug the system from the wall outlet and refer servicing to qualified personnel if:
■
The power cord or plug is damaged.
■
Liquid has been spilled into the system.
■
The system does not operate properly when the operating instructions are followed.
■
The system was dropped or the cabinet is damaged.
■
The system performance changes.
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Replacement parts and accessories
Use only replacement parts and accessories recommended by Gateway.
Important
Do not use Gateway products in areas classified as
hazardous locations. Such areas include patient care
areas of medical and dental facilities, oxygen-laden
environments, or industrial facilities.
Important safety information
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Regulatory compliance statements
American users
FCC Part 15
This device has been tested and found to comply with the limits for a Class B digital device,
pursuant to Part 15 of the FCC rules. These limits are designed to provide reasonable protection
against harmful interference in a residential installation. This equipment generates, uses, and can
radiate radio frequency energy and, if not installed and used in accordance with the instructions,
may cause harmful interference to radio or television reception. However, there is no guarantee
that interference will not occur in a particular installation. If this equipment does cause
interference to radio and television reception, which can be determined by turning the equipment
off and on, the user is encouraged to try to correct the interference by one or more of the following
measures:
■
Reorient or relocate the receiving antenna
■
Increase the separation between the equipment and receiver
■
Connect the equipment into an outlet on a circuit different from that to which the receiver
is connected
■
Consult the dealer or an experienced radio/TV technician for help.
Compliance accessories: The accessories associated with this equipment are: shielded video
cable. These accessories are required to be used in order to ensure compliance with FCC rules.
Caution
Changes or modifications not expressly approved by
Gateway could void the FCC Compliance and negate your
authority to operate the product.
FCC Declaration of Conformity
Responsible Party:
Gateway Companies, Inc.
610 Gateway Drive, North Sioux City, SD 57049
Phone: (605) 232-2000, Fax: (605) 232-2023
Products: (where X is any alphanumeric character or a blank)
■
E-1400 XXXX
■
E-3200 XXXX
■
E-3400 XXXX
■
E-4200 XXXX
■
E-4400 XXXX
■
E-5200 XXXX
■
E-5250 XXXX
■
E-5400 XXXX
For unique identification of the product configuration, please submit the 10-digit serial number
found on the product to the responsible party.
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This device complies with Part 15 of the FCC Rules. Operation of this product is subject to the
following two conditions; (1) this device may not cause harmful interference, and (2) this device
must accept any interference received, including interference that may cause undesired operation.
FCC part 68 (applicable to products fitted with USA modems)
Your modem complies with Part 68 of the Federal Communications Commission (FCC) rules.
On the computer or modem card is a label that contains the FCC registration number and Ringer
Equivalence Number (REN) for this device. If requested, this information must be provided to
the telephone company.
An FCC-compliant telephone line cord with a modular plug is required for use with this device.
The modem is designed to be connected to the telephone network or premises wiring using a
compatible modular jack which is Part 68 compliant. See installation instructions for details.
The Ringer Equivalence Number (REN) is used to determine the number of devices which may
be connected to the telephone line. Excessive REN’s on a telephone line may result in the devices
not ringing in response to an incoming call. In most areas, the sum of REN’s should not exceed
five (5.0). To be certain of the number of devices that may be connected to a line, as determined
by the total RENs, contact the local telephone company.
If this device causes harm to the telephone network, the telephone company will notify you in
advance that temporary discontinuance of service may be required. The telephone company may
request that you disconnect the equipment until the problem is resolved.
The telephone company may make changes in its facilities, equipment, operations, or procedures
that could affect the operation of this equipment. If this happens the telephone company will
provide advance notice in order for you to make necessary modifications to maintain
uninterrupted service.
This equipment cannot be used on telephone company-provided coin service. Connection to
party line service is subject to state tariffs. Contact the state public utility commission or public
service commission for information.
When programming or making test calls to emergency numbers:
■
Remain on the line and briefly explain to the dispatcher the reason for the call.
■
Perform such activities in the off-peak hours such as early morning or late evenings.
The United States Telephone Consumer Protection Act of 1991 makes it unlawful for any person
to use a computer or other electronic device to send any message via a telephone fax machine
unless such message clearly contains, in a margin at the top or bottom of each transmitted page
or on the first page of the transmission, the date and time it is sent and an identification of the
business or other entity, or other individual sending the message and the telephone number of
the sending machine or such business, other entity, or individual. Refer to your fax
communication software documentation for details on how to comply with the fax-branding
requirement.
Regulatory compliance statements
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Canadian users
ICES-003
This digital apparatus does not exceed the Class B limits for radio noise emissions from digital
apparatus as set out in the radio interference regulations of Industry Canada.
Le présent appareil numérique n’émet pas de bruits radioélectriques dépassant les limites
applicables aux appareils numériques de Classe B prescrites dans le règlement sur le brouillage
radioélectrique édicté par Industrie Canada.
DOC notice (for products fitted with an IC compliant modem)
The Industry Canada label identifies certified equipment. This certification means that the
equipment meets certain telecommunications network protective, operation, and safety
requirements. The Department does not guarantee the equipment will operate to the users’
satisfaction.
Before installing this equipment, users should make sure that it is permissible to be connected
to the facilities of the local telecommunications company. The equipment must also be installed
using an acceptable method of connection. In some cases, the inside wiring associated with a
single-line individual service may be extended by means of a certified connector assembly. The
customer should be aware that compliance with the above conditions may not prevent
degradation of service in some situations.
Repairs to certified equipment should be made by an authorized Canadian maintenance facility
designated by the supplier. Any repairs or alterations made by the user to this equipment, or
equipment malfunctions, may give the telecommunications company cause to request the user
to disconnect the equipment.
Users should make sure for their own protection that the electrical ground connections of the
power utility, telephone lines, and internal metallic water pipe system, if present, are connected
together. This precaution may be particularly important in rural areas.
Warning
To avoid electrical shock or equipment malfunction do not
attempt to make electrical ground connections by yourself.
Contact the appropriate inspection authority or an
electrician, as appropriate.
The Ringer Equivalence Number (REN) assigned to each terminal device provides an indication
of the maximum number of terminals allowed to be connected to a telephone interface. The
termination on an interface may consist of any combination of devices subject only to the
requirement that the sum of the Ringer Equivalence Numbers of all the devices does not exceed 5.
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European users
European directives
This Information Technology Equipment has been tested and found to comply with the following
European directives:
■
EMC Directive 89/336/EEC amending directive 92/31/EEC & 93/68/EEC as per
- EN 50081-1:1992 according to
EN 55022:1994 Class B
EN 61000-3-2:1995 or EN 60555-2:1987
EN 61000-3-3:1995 or EN 60555-3:1987
- EN 50082-1:1992 according to
EN 61000-4-2:1995 or IEC 801-2:1984
EN 61000-4-3:1996 or IEC 801-3:1984
EN 61000-4-4:1995 or IEC 801-4:1988
■
Low Voltage Directive (Safety) 73/23/EEC as per EN 60950:1992(A1/A2/A3/A4/A11)
European telecommunication information (for products fitted with EU approved
modems)
Marking by the symbol
indicates compliance of this equipment to the Telecom
Terminal Equipment and Satellite Earth Stations Directive 98/13/EEC. Such marking is indicative
that this equipment meets or exceeds the following technical standards:
CTR 21 (1998) - Attachment requirements for pan-European approval for connection to the
analogue Public Switched Telephone Networks (PSTNs) of TE (excluding TE supporting voice
telephony services) in which network addressing, if provided, is by means of Dual Tone Multi
Frequency (DTMF) signaling.
Warning
Although this equipment can use either loop disconnect
(Pulse) or DTMF (Tone) signaling, only the performance
of the DTMF signaling is subject to regulatory
requirements for correct operation. It is therefore strongly
recommended that the equipment is set to use DTMF
signaling for access to public or private emergency
services. DTMF signaling also provides faster call setup.
This equipment has been approved to Council Decision 98/482/EEC—“CTR 21” for Pan-European
single terminal connection to the Public Switched Telephone Network (PSTN). However, due to
differences between the individual PSTNs provided in different countries, the approval does not,
of itself, give an unconditional assurance of successful operation on every PSTN termination
point. In the event of problems, you should contact Gateway customer support.
Regulatory compliance statements
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Japanese users
VCCI statement
This equipment is in the Class B category (Information Technology Equipment to be used in a
residential area or an adjacent area thereto) and conforms to the standards set by the Voluntary
Control Council for Interference by Information Technology Equipment aimed at preventing
radio interference in such residential areas. When used near a radio or TV receiver, it may become
the cause of radio interference. Read instructions for correct handling.
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Australia and New Zealand users
EMI statement
This device has been tested and found to comply with the limits for a Class B digital device,
pursuant to the Australian/New Zealand standard AS/NZS 3548 set out by the Australian
Communications Authority and Radio Spectrum Management Agency.
New Zealand telecommunication statement (for products fitted with Telepermit
approved modems)
The grant of a Telepermit for any item of terminal equipment indicates only that Telecom has
accepted that the item complies with minimum conditions for connection to its network. It
indicates no endorsement of the product by Telecom, nor does it provide any sort of warranty.
Above all, it provides no assurance that any item will work correctly in all respects with another
item of Telepermitted equipment of a different make or model, nor does it imply that any product
is compatible with all of Telecom's network services.
This equipment shall not be set up to make automatic calls to the Telecom ‘111’ Emergency
Service.
Important
Under power failure conditions, this telephone may not
operate. Make sure that a separate telephone, not
dependent on local power, is available for emergency use.
Some parameters required for compliance with Telecom’s Telepermit requirements are dependent
on the equipment (PC) associated with this device. The associated equipment shall be set to
operate within the following limits for compliance with Telecom’s specifications:
(a) There shall be no more than 10 calls to the same number within any 30-minute period for
any single manual call initiation, and
(b) The equipment shall go on-hook for a period of not less than 30 seconds between the end
of one attempt and the beginning of the next attempt.
The equipment shall be set to make sure that automatic calls to different numbers are spaced
such that there is no less than 5 seconds between the end of one call attempt and the beginning
of another.
The equipment shall be set to make sure that calls are answered between 3 and 30 seconds of
receipt of ringing.
Regulatory compliance statements
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Laser safety statement
All Gateway systems equipped with CD and DVD drives comply with the appropriate safety
standards, including IEC 825. The laser devices in these components are classified as “Class 1 Laser
Products” under a US Department of Health and Human Services (DHHS) Radiation Performance
Standard. Should the unit ever need servicing contact an authorized service location.
Warning
Use of controls or adjustments or performance of
procedures other than those specified in this manual may
result in hazardous radiation exposure. To prevent
exposure to laser beams, do not try to open the enclosure
of a CD or DVD drive.
Television antenna connectors
protection (for systems fitted with
TV/cable TV tuner cards)
External television antenna grounding
If an outside antenna or cable system is to be connected to your Gateway PC, make sure that
the antenna or cable system is electrically grounded to provide some protection against voltage
surges and built up static charges.
Article 810 of the National Electrical Code, ANSI/NFPSA 70, provides information with regard to
proper grounding of the mast and supporting structure, grounding of the lead-in wire to an
antenna discharge unit, size of grounding conductors, location of antenna discharge unit,
connection to grounding electrodes, and requirements for the grounding electrode.
Lightning protection
For added protection of any Gateway product during a lightning storm or when it is left
unattended or unused for long periods of time, unplug the product from the wall outlet and
disconnect the antenna or cable system.
Power lines
Do not locate the antenna near overhead light or power circuits, or where it could fall into such
power lines or circuits. When installing or re-aligning an outside antenna system, extreme care
should be taken to keep from touching such power lines or circuits. Contact with them could
be fatal.
Warning
When installing or realigning an outside antenna system,
extreme care should be taken to keep from touching such
power lines or circuits. Contact with them could be fatal.
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7
6
5
4
3
2
1
Antenna and satellite grounding
Reference Grounding component
1
2
3
4
5
6
7
Electric service equipment
Power service grounding electrode system (NEC Art 250, Part H)
Ground clamps
Grounding conductors (NEC Section 810-21)
Antenna discharge unit (NEC Section 810-20)
Ground clamp
Antenna lead-in wire
Television antenna connectors protection (for systems fitted with TV/cable TV tuner cards)
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Notices
Copyright © 2000 Gateway, Inc.
All Rights Reserved
4545 Town Centre Court
San Diego, CA 92121 USA
All rights reserved
This publication is protected by copyright and all rights are reserved. No part of it may be reproduced or
transmitted by any means or in any form, without prior consent in writing from Gateway.
The information in this manual has been carefully checked and is believed to be accurate. However, changes
are made periodically. These changes are incorporated in newer publication editions. Gateway may improve
and/or change products described in this publication at any time. Due to continuing system improvements,
Gateway is not responsible for inaccurate information which may appear in this manual. For the latest product
updates, consult the Gateway Web site at www.gateway.com. In no event will Gateway be liable for direct, indirect,
special, exemplary, incidental, or consequential damages resulting from any defect or omission in this manual,
even if advised of the possibility of such damages.
In the interest of continued product development, Gateway reserves the right to make improvements in this
manual and the products it describes at any time, without notices or obligation.
Trademark acknowledgments
AnyKey, black-and-white spot design, CrystalScan, Destination, EZ Pad, EZ Point, Field Mouse, Solo, TelePath,
Vivitron, stylized “G” design, and “You’ve got a friend in the business” slogan are registered trademarks and
GATEWAY, Gateway Profile, Gateway Solo, Gateway Astro, green stylized GATEWAY, green stylized Gateway
logo, and the black-and-white spotted box logo are trademarks of Gateway, Inc. Intel, Intel Inside logo, and
Pentium are registered trademarks and MMX is a trademark of Intel Corporation. Microsoft, MS, MS-DOS, and
Windows are trademarks or registered trademarks of Microsoft Corporation. All other product names mentioned
herein are used for identification purposes only, and may be the trademarks or registered trademarks of their
respective companies.
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A
Specifications
The following specifications are for the standard configuration; your system
may contain optional equipment. All specifications are subject to change.
Mid Tower case size
8.2 in. (20.828 cm) x 17.8 in. (45.212 cm) x 19 in. (48.26 cm) (W x D x H).
®
Processor
Intel Pentium III™ (FC-PGA 370) processors.
RAM capacity
Two DIMM sockets on the system board support 3.3 volt Synchronous
Dynamic Random Access Memory (SDRAM) DIMMs. Maximum memory
is 512 MB.
BIOS
AMI BIOS: Flash BIOS for easy updates from diskette.
IDE interfaces
Supports up to four IDE devices (hard drives, CD-ROMs, LS-120s) using
two integrated PCI IDE adapters.
Diskette drive
I/O ports
A diskette controller is integrated on the system board. Support available
for primary and secondary diskette drives or a tape backup unit (TBU).
One parallel port, two serial ports, two USB ports, one PS/2 keyboard port,
one PS/2 mouse port, one video port, one audio microphone-in jack, one
audio line-in jack, one audio line-out jack. LPT and COM configurable from
system setup program. No jumper settings are required.
AGP expansion slot
PCI expansion slots
Power supply
One slot (dedicated graphics/video).
Five PCI slots.
200 watts. ATX power connector for easy power cable changeover.
Specifications
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System environment
Certification
Internal temperature: 10°C to 35° C
Humidity: 20% to 80%
Altitude: -200 ft. to 10,000 ft.
CPU clearance: >0.4 inch after installation, top and sides
FCC Class B, UL, CUL, CE Mark, VCCI, CB Scheme.
114
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Index
A
cover
accessories, safety precautions 103
adapter cards, troubleshooting 89
adding
removing left panel 22
5.25-inch drive 34
expansion card 46
hard drive 40
audio jacks 5
B
back panel features 5
backing up files 72
battery, replacing 50
BIOS
recovery 66
updating 65
BIOS Setup utility 63
diskette drive
replacing 30
troubleshooting 88, 89
drive cage
removing 3.5-inch 26
replacing 5.25-inch 29
C
case, cleaning 80
CD drive
problems 83
replacing 32
chassis
removing left panel 22
replacing left panel 23
replacing right panel 24
Check Disk 71
emptying the Recycle Bin 73
expansion card
checking hard drive space 72
checking system health with LANDesk
76
troubleshooting 89
cleaning
F
computer case 80
monitor case 80
monitor screen 80
mouse 80
FAQ (frequently asked questions),
accessing vi
FCC notice
Index
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American users 104
Canadian users 106
European users 107
Japanese users 108
New Zealand users 109
K
keyboard
features
LANDesk Client Manager
installing 76
back panel 5
front panel 3
restoring 76
standard 1
left panel
file backup 72
removing 22
replacing 23
files, deleting unneeded 72
front panel, features 3
line conditioners 70
G
H
managing power 78
manual conventions v
memory
monitor
hard drive
adding 40
maintenance 71
management 71, 72
replacing 37
troubleshooting 85
heat sink, removing 60
I
installing
mouse
battery 50
LANDesk Client Manager 76
memory 43
cleaning 80
troubleshooting 93
processor 59
integrity, system 75
internal features 7
J
P
jumpers
peripheral devices, troubleshooting 88
ports, location of 5
POST (power-on self-test) explained 15
power button 14
BIOS recovery 66
clearing passwords 66
setting 66
power LED (light-emitting diode) 14
power management, features 78
116
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Power menu, Setup utility 64
precautions, static electricity 17
printer, troubleshooting 90
processor
power supply 52
restoring your system 77
right panel
replacing 24
riser card
heat sink 59
replacing 59
troubleshooting 86
protecting system
against viruses 75
R
setting up
Setup utility
rear panel features 5
recovery mode, BIOS 66
recovery, system 77
Recycle Bin, emptying 73
regulatory compliance
American users 104
Australian users 109
Canadian users 106
Japanese users 108
New Zealand users 109
removing
starting the system 14
3.5-inch drive cage 26
5.25-inch drive cage 26
left panel 22
right panel 19
system board 54
replacing
battery 50
recovery 77
CD drive 32
setup 13
start-up 14
diskette drive 30
hard drive 37
troubleshooting 82, 92
heat sink 60
turning off 16
left panel 23
system board
Index
117
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DIMM banks 43
removing 54
replacing 56
setting jumpers 66
system board tray assembly
installing 57
removing 54
T
troubleshooting
adapters 88
BIOS recovery 67
CD drive 83
checklist 82
error messages 97
guidelines 82
hard drive 85
memory 86
modem 87
peripherals 88
printer 90
processor 86
system 92
video 94
troubleshooting guidelines 82
U
updating the BIOS 65
UPS (uninterruptible power supply) 70
using safety precautions 102
utilities
BIOS 63
hard drive maintenance 71
V
video, troubleshooting 94
viruses, protecting against 75
118
Index
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MAN US E3400 SYS GDE R0 04/00
Download from Www.Somanuals.com. All Manuals Search And Download.
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