Gateway Personal Computer E 4650 User Manual
®
Gateway E-4650  
System Manual  
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Contents  
Preface. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . v  
Conventions used in this manual . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . v  
Getting additional information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . vi  
1 Checking Out Your Gateway Computer . . . . . . . . . . . . . . . . . . . . . . . . . 1  
Gateway Mid-Tower front . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2  
Gateway Mid-Tower back . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4  
Heceta IV hardware management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7  
2 System Setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9  
Setting up your computer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9  
Starting your computer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10  
Understanding the Power-On Self-Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11  
Setting up the operating system . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11  
Turning off your computer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12  
Restarting your computer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13  
3 Working with the Gateway Mid-Tower case . . . . . . . . . . . . . . . . . . . . 15  
Preventing static electricity discharge . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15  
Opening and closing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17  
Adding or replacing drives . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21  
Preparing to add or replace a drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21  
Drive cabling information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22  
Adding or replacing drives . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22  
Replacing expansion cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30  
Replacing the power supply . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33  
Replacing the system board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35  
Installing memory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37  
Installing or replacing RIMM memory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37  
Replacing the battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42  
4 Using the BIOS Setup Utility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45  
About the BIOS Setup utility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45  
Updating the BIOS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48  
Setting the BIOS configuration jumper . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49  
5 Managing Your Computer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51  
Protecting against power source problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51  
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Surge suppressors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .51  
Line conditioners . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .52  
Uninterruptible power supplies . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .52  
Power management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .53  
Using Standby mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .54  
Changing power settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .55  
Changing the power scheme . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .55  
Changing advanced power settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .57  
Activating Hibernate mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .58  
Installing an Uninterruptible Power Supply in Windows XP . . . . . . . . . . . . . . .59  
Protecting your computer from viruses . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .61  
Managing hard drive space . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .63  
Checking hard drive space . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .63  
Using Disk Cleanup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .64  
Checking the hard drive for errors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .65  
Defragmenting the hard drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .67  
Backing up files . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .69  
Using the Scheduled Task Wizard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .70  
Cleaning your computer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .71  
Cleaning the exterior . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .71  
Cleaning the keyboard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .72  
Cleaning the screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .72  
Cleaning the mouse . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .72  
Checking system health with LANDesk . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .74  
System recovery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .75  
Creating a startup diskette . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .75  
Keeping a record of system configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . .75  
Using your System Restoration CD . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .75  
6 Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .77  
Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .77  
Troubleshooting checklist . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .77  
Verifying your configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .77  
Troubleshooting guidelines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .78  
Battery installation problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .78  
CD drive problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .80  
Computer problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .82  
Diskette drive problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .84  
Hard drive problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .85  
Memory problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .86  
Modem problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .87  
Peripheral/adapter problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .88  
Printer problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .89  
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Video problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 90  
Error messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 92  
Beep codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 94  
A Reference Data . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 97  
Intel 850 ATX System Board Technical Reference . . . . . . . . . . . . . . . . . . . . . . . . 97  
Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 97  
System board layout . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 98  
BIOS configuration jumper settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 103  
Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 104  
B Safety, Regulatory, and Legal Information . . . . . . . . . . . . . . . . . . . . 107  
Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 119  
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iv  
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Preface  
Conventions used in this manual  
Throughout this manual, you will see the following conventions:  
Convention  
ENTER  
Description  
Keyboard key names are printed in small capitals.  
A plus sign means to press the keys at the same time.  
CTRL+ALT+DEL  
Setup  
Commands to be entered, options to select, and messages that  
appear on your monitor are printed in bold.  
User’s Guide  
Names of publications are printed in italic.  
Viewpoint  
All references to front, back, left, or right on the computer are based  
on the computer being in a normal, upright position, as viewed from  
the front.  
Important  
A note labeled important informs you of special  
circumstances.  
Caution  
Warning  
A caution warns you of possible damage to equipment or  
loss of data.  
A warning indicates the possibility of personal injury.  
Conventions used in this manual  
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Getting additional information  
Log on to the technical support area of www.gatewayatwork.com to find  
information about your computer or other Gateway products. Some types of  
information you can access are:  
I Hardware driver and program updates  
I Technical tips  
I Service agreement information  
I Technical documents and component information  
I Frequently asked questions (FAQs)  
I Documentation for peripherals or optional components  
I Online technical support  
vi  
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Checking Out  
Your Gateway  
Computer  
1
This chapter provides basic information about your Gateway computer. Read  
this chapter to find out:  
I Where components and connectors are located  
I What accessories are available  
These illustrations show typical computer systems. Your computer system may  
not look exactly the same.  
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Gateway Mid-Tower front  
CD/DVD drive  
CD/DVD eject button  
Diskette drive  
Diskette eject button  
Power button  
USB 2.0 ports  
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Component  
Icon  
Description  
CD/DVD drive  
Use a CD drive for installing software programs,  
playing audio CDs, and accessing data.  
Use a DVD drive for installing software programs,  
playing audio CDs and DVDs, and accessing data.  
CD/DVD eject button  
Diskette drive  
Press this button to open the CD/DVD drive tray.  
Use this drive to store smaller files on diskettes.  
Press this button to eject an inserted diskette.  
Diskette eject button  
Power button  
Press this button to turn the power on or off. You can  
also configure the power button to operate in  
Standby/Resume mode or Hibernate mode. For more  
information on changing power button settings, see  
“Power management” on page 53.  
USB 2.0 ports  
Plug USB (Universal Serial Bus) devices (such as a  
USB Iomega™ Zip™ drive, scanner, or camera) into  
these ports.  
Legacy support for USB keyboards and mice require  
that they be plugged into a USB 1.1 port. Plug USB  
keyboards or mice into the USB 1.1 ports located on  
the back of the computer.  
Gateway Mid-Tower front  
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Gateway Mid-Tower back  
Shipping  
screw  
Power connector  
Voltage selector switch  
Mouse port  
Keyboard port  
USB 1.1 ports  
Serial port  
Cover  
release  
levers  
Parallel port  
Network jack  
USB 2.0 ports  
Analog monitor port  
Digital monitor port  
TV out port  
Joystick/MIDI port  
Modem jack  
Line out 2 jack  
Line out 1 jack  
Microphone jack  
Line in jack  
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Component  
Icon  
Description  
Power connector  
Voltage selector switch  
Plug the power cable into this connector.  
Before turning on the computer, make sure that the switch  
is in the proper position for the correct power available.  
In the United States, the utility power is supplied at a  
nominal 115 volts at 60 Hz. The power supply is always  
set to this when the computer is operating in the United  
States. In other areas of the world, such as Europe, the  
utility power is supplied at 230 volts at 50 Hz. If the  
computer is operating in an environment such as this, the  
voltage selector switch needs to be moved to 230.  
®
Mouse port  
Plug a Personal System/2 (PS/2) mouse into this port.  
Keyboard port  
USB 1.1 ports  
Plug a PS/2 keyboard into this port.  
Plug USB (Universal Serial Bus) devices (such as a USB  
keyboard, scanner, or camera) into these ports.  
Legacy support for USB keyboards and mice require that  
they be plugged into a USB 1.1 port. Plug USB keyboards  
or mice into the USB 1.1 ports.  
Serial port  
Plug a serial device (such as a digital camera) into this  
port.  
Parallel port  
Network jack  
USB 2.0 ports  
Plug a parallel device (such as a printer) into this port.  
Plug an Ethernet 10/100 network cable into this jack.  
Plug USB (Universal Serial Bus) devices (such as a USB  
keyboard, scanner, or camera) into these ports.  
Legacy support for USB keyboards and mice require that  
they be plugged into a USB 1.1 port. Plug USB keyboards  
or mice into the USB 1.1 ports located on the back of the  
computer.  
Analog monitor port  
Plug an external analog monitor into this port.  
Digital monitor port  
TV out port  
Plug an external digital monitor into this port.  
Plug a television into this port.  
Gateway Mid-Tower back  
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Component  
Icon  
Description  
Joystick/MIDI port  
Plug a joystick or MIDI device into this port.  
Modem jack  
Plug a modem cable into this jack.  
Line out 2 (rear out) jack  
Rear Out. Plug powered speakers or an external amplifier  
into this jack. This jack is color-coded black.  
Line out 1 (speakers)  
jack  
Speakers. Plug powered speakers, an external amplifier,  
or headphones into this jack. This jack is color-coded  
green.  
Microphone jack  
Line in jack  
Plug a microphone into this jack. This jack is color-coded  
red.  
Plug an external audio input source (such as a stereo) into  
this jack so that you can record sound on your computer.  
This jack is color-coded blue.  
Shipping screw  
Remove the shipping screw prior to using the cover release  
levers to open the side panel. For more information on  
opening your case, see “Opening and closing” on page 17.  
Cover release levers  
Use the cover release levers to open the side panel for  
access to the inside of the case. For more information on  
opening your case, see “Opening and closing” on page 17.  
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Heceta IV hardware management  
Heceta IV is an integrated data acquisition system that lets you monitor the  
status of your system hardware. Monitored information includes internal  
temperature, fan speed, voltage, and chassis intrusion (to alert you in the  
event of case cover removal). The features of the hardware management  
system can be accessed through LANDesk® Client Manager, which also  
provides a quick system health indicator.  
Heceta IV hardware management  
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8
Checking Out Your Gateway Computer  
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2
System Setup  
Setting up your computer  
Use the instructions on the Setup Poster that came with your computer to  
assemble your computer.  
You should prepare a safe working environment before assembling your  
computer by following these guidelines:  
I Use a clean, flat, and stable surface for your computer. Allow at least  
6 inches at the rear of the computer for cabling and air circulation.  
I Obtain a grounded (three-prong) AC surge-protected power strip. A  
surge-protected power strip helps protect against AC power fluctuations.  
I Protect your computer from extreme temperature and humidity. Do not  
expose your computer to direct sunlight, heater ducts, or other  
heat-generating objects.  
I Keep your computer away from equipment that generates magnetic  
fields, such as unshielded stereo speakers. Even a telephone placed too  
close to the computer may cause interference.  
I Plug the computer into a wall outlet or power strip that is easily  
accessible.  
Important  
Keep the computer boxes and packing material in case you  
need to send the computer to Gateway for repairs. If you  
return your computer in different packaging, your warranty  
may be voided.  
Setting up your computer  
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Starting your computer  
Before you start your computer for the first time:  
I Make sure that the voltage selector switch on the back of the computer  
is set to the correct voltage for your area. This switch is set at the factory  
to the correct voltage (see “Gateway Mid-Tower back” on page 4 for the  
voltage selector switch location).  
I Make sure all cables are firmly connected to the proper ports on the back  
panel of the computer.  
Caution  
Make sure your computer and peripherals are turned off  
and unplugged from the power outlet when you connect  
peripherals to the computer, or you might damage the  
computer or the peripherals.  
I Make sure the computer and monitor are plugged into an AC outlet or  
power strip and that the power strip is turned on.  
To start the computer:  
1 If you have connected the computer components to a power strip, make  
sure all the computer components are turned off, then turn on the power  
strip.  
2 Turn on the monitor.  
3 Turn on any other components connected to the computer, such as  
speakers, a printer, or a scanner.  
4 Turn on the computer.  
If nothing happens when you turn on the computer:  
I
I
Make sure that the power cables are securely plugged in and that  
your power strip (if you are using one) is plugged in and turned on.  
Make sure the monitor is connected to the computer, plugged into  
the power strip or AC outlet, and turned on. You may also need  
to adjust the brightness and contrast controls on the monitor.  
10  
System Setup  
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Understanding the Power-On Self-Test  
When you turn on your computer, the Power-On Self-Test (POST) routine  
checks the computer memory and components. To see this information on  
the screen, press TAB during POST.  
Important  
The computer starts very quickly. If your monitor requires  
time to warm up, you may not see the messages. If you  
are having problems, you may need to wait for the monitor  
to warm up and then restart the computer. If you are trying  
to enter Setup, press F1 before the monitor warms up.  
The computer displays error messages if POST finds any problems. Write down  
any error messages that you see. If you continue to have problems, these error  
messages may help Gateway Technical Support diagnose the cause.  
Setting up the operating system  
The first time you start your computer, the operating system takes a few  
minutes to set up.  
Refer to your operating system documentation for specific questions regarding  
the operating system.  
To complete the operating system setup:  
1 After the computer starts, the start-up wizard opens. Continue by clicking  
Next.  
2 Type the requested information in the appropriate text boxes. When you  
have finished typing the information, continue by clicking Next.  
Important  
Any ID or key numbers requested to complete the  
operating system setup are either on a sticker attached to  
the computer or in the documentation provided.  
Starting your computer  
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3 Continue following the instructions and selecting options in the start-up  
wizard dialog boxes, clicking Next to move through the dialog boxes, until  
the wizard tells you to restart the computer.  
If you need to return to the previous dialog box to change any of your  
entries, click Back.  
4 Restart your computer. The setup is complete.  
Turning off your computer  
To turn off your computer:  
I In Windows XP, click Start, then click Turn Off Computer, then Turn Off.  
Windows shuts down and turns off your computer.  
- OR -  
In Windows Me, Windows 2000, Windows 98, or Windows NT, click  
Start, then select Shut Down. In the Shut Down Windows dialog box, select  
Shut Down, then click OK.  
Important  
If for some reason you cannot use the Turn Off Computer  
or Shut Down option in Windows to shut down your  
computer, press and hold the power button for about five  
seconds.  
12  
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Restarting your computer  
If your computer does not respond to keyboard or mouse input, you may have  
to close programs that are not responding. If closing unresponsive programs  
does not restore your computer to normal operation, you may have to restart  
the computer.  
To close unresponsive programs and restart your computer:  
1 Press CTRL+ALT+DEL. A window opens that lets you close a program that  
is not responding.  
2 In Windows XP, Windows Me, Windows 2000, or Windows 98, select the  
program that is not responding.  
- OR -  
In Windows NT, click Task Manager, then select the program that is not  
responding.  
3 Close the program by clicking End Task.  
4 If the computer does not respond, turn off the computer power, wait ten  
seconds and turn the power on again.  
Important  
If the computer does not turn off immediately, you may  
need to press and hold the power button for about five  
seconds.  
As a part of the regular startup process, a program to check the disk status  
runs automatically. When the checks are finished, Windows starts.  
Restarting your computer  
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14  
System Setup  
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Working with  
the Gateway  
3
Mid-Tower case  
Preventing static electricity discharge  
The components inside your computer are extremely sensitive to static  
electricity, also known as electrostatic discharge (ESD).  
Caution  
Warning  
ESD can permanently damage electrostatic discharge  
sensitive components in the computer. Prevent ESD  
damage by following ESD guidelines every time you open  
the computer case.  
To avoid exposure to dangerous electrical voltages and  
moving parts, turn off your computer and unplug the power  
cord and modem cable before opening the case.  
Before opening the computer case, follow these guidelines:  
I Turn off the computer power.  
I Wear a grounding wrist strap (available at most electronics stores) and  
attach it to a bare metal part of the computer.  
Warning  
To prevent risk of electric shock, do not insert any object  
into the vent holes of the power supply.  
Preventing static electricity discharge  
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I Touch a bare metal surface on the back of the computer.  
I Unplug the power cord and modem cable.  
Before working with computer components, follow these guidelines:  
I Avoid static-causing surfaces such as carpeted floors, plastic, and packing  
foam.  
I Remove components from their antistatic bags only when you are ready  
to use them. Do not lay components on the outside of antistatic bags  
because only the inside of the bags provide electrostatic protection.  
I Always hold expansion cards by their edges or their metal mounting  
brackets. Avoid touching the edge connectors and components on the  
cards. Never slide expansion cards or components over any surface.  
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Opening and closing  
The Gateway Mid-Tower case provides toolless access to internal components.  
Warning  
To avoid exposure to dangerous electrical voltages and  
moving parts, turn off your computer, then unplug the  
power and modem cords before opening the case.  
To open the Gateway Mid-Tower case:  
1 Turn off the computer.  
2 Following all static electricity discharge precautions, disconnect the  
power cord and all other cables.  
3 Drain any residual power from the computer by pressing the power  
button.  
4 For stability, place the computer on its side.  
5 Remove the shipping screw, then push the cover release levers away from  
each other.  
Shipping screw  
Opening and closing  
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6 Swing the side panel away from the case.  
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To close the Gateway Mid-Tower case:  
1 For more stability, place the computer on its side.  
2 Make sure all of the internal cables are arranged inside the case so they  
will not be pinched when you close the case.  
Opening and closing  
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3 Align the door tabs into the case notches.  
4 Swing the side panel toward the case until the release levers lock.  
5 Return the computer to its upright position.  
6 Reconnect the cables and power cord.  
20  
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Adding or replacing drives  
Preparing to add or replace a drive  
One 3.5-inch diskette drive, one 3.5-inch hard drive, and one CD drive are  
included with your computer. You can add one additional half-height 3.5-inch  
tape storage or disk storage device.  
As you prepare to install drives, keep the following in mind:  
I To remove and install drives, use an antistatic wrist strap.  
I If you remove a drive, place it in an antistatic bag or container.  
I Before you install a drive, see the drive documentation for information  
on configuring the drive, setting any jumpers on the drive, and attaching  
cables to the drive.  
I If you are installing a drive that requires a controller card, install the card  
before you install the drive.  
I IDE cables automatically assign master/slave positions to the drives they  
connect. You can override these assignments using the jumpers on the  
drives.  
I IDE hard drives can be configured as single, master, or slave. IDE CD  
drives can be configured as master or slave. Configure the drives by using  
the drive-select jumpers located on the drives.  
I You may need to configure the drives you install using the BIOS Setup  
utility. Press F1 at start up to open the BIOS Setup utility.  
Adding or replacing drives  
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Drive cabling information  
Your computer includes three different types of drive cables. Each drive cable  
is clearly labeled, indicating cable-type and showing which end is connected  
to the appropriate connector on the system board and which end is connected  
to the drive.  
Use the diskette drive connector cable to connect the diskette drive. Use the  
standard IDE connector cable to connect IDE devices such as CD drives and  
standard IDE hard drives. Use the 80-conductor IDE cable to connect  
DMA-100-compatible hard drives.  
Important  
The CD drive may be connected to the primary IDE  
controller and the hard drive may be connected to the  
secondary IDE controller. Drive assignments will reflect the  
correct configuration from the factory.  
Adding or replacing drives  
Use these procedures to replace 5.25-inch drives such as CD/DVD drives,  
3.5-inch drives such as diskette drives, and hard drives.  
To add or replace a CD/DVD or diskette drive:  
1 Open the case by following the procedure “To open the Gateway  
Mid-Tower case:” on page 17.  
2 Return the case to its upright position.  
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3 If you are adding a new drive, press in on the two bezel release tabs, then  
swing open the front bezel.  
Adding or replacing drives  
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4 If you are adding a new drive, remove the drive bay bezel cover for the  
bay into which you are installing the new drive.  
3.5-inch drive bay  
bezel cover tab  
5.25-inchdrive bay  
bezel cover tab  
24  
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5 If you are adding a new drive, remove the EMI shield for the bay into  
which you are installing the new drive.  
EMI shields  
6 If you are replacing a drive, disconnect the drive cables, noting their  
locations and orientation. (You will reconnect the cables after you install  
the new drive.)  
Adding or replacing drives  
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7 If there is a shipping screw installed next to the release lever, remove the  
screw, then unlock the drive bay by sliding the release lever back toward  
the back of the case.  
8 If you are replacing a drive, remove the old drive by sliding it forward  
and out of the drive bay.  
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9 Set any jumpers on the new drive. See the drive manual for further  
instructions.  
10 Slide the new drive into the drive bay until it settles into the indentation,  
then lock it into place by sliding the release lever toward the front of  
the case.  
11 Connect the drive cables according to the instructions in the drive  
manual.  
12 Close the case by following the procedure “To close the Gateway  
Mid-Tower case:” on page 19.  
Adding or replacing drives  
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To replace a hard drive:  
1 Open the case by following the procedure “To open the Gateway  
Mid-Tower case:” on page 17.  
2 Return the case to its upright position.  
3 Disconnect the drive cables, noting their locations and orientation. (You  
will reconnect the cables after you install the new drive.) See the drive  
manual for further instructions.  
Power cable  
Data cable  
28  
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4 Slide the green release lever out toward the open side of the case, then  
remove the drive by sliding it out of the drive bay.  
5 Set any jumpers on the new drive. See the drive manual for further  
instructions.  
6 Slide the new drive in and lock it into place by sliding the release lever  
toward the inside of the case.  
7 Connect the drive cables according to the instructions in the drive  
manual.  
8 Close the case by following the procedure “To close the Gateway  
Mid-Tower case:” on page 19.  
Adding or replacing drives  
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Replacing expansion cards  
An expansion card is a card used in the computer to add functionality to the  
system. Use the following procedures to replace, add, or reseat an expansion  
card.  
To replace, add, or reseat an expansion card:  
1 Open the case by following the procedure “To open the Gateway  
Mid-Tower case:” on page 17.  
2 For more stability, place the computer on its side.  
3 Disconnect any cables that are attached to the card, noting their locations  
and orientation. (You will reconnect the cables after you install the new  
card.)  
4 Remove the card retention cover thumb-screw that secures the card  
retention cover to the case.  
Card retention cover thumb-screw  
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5 While holding the expansion card retention cover open, remove the  
expansion card.  
You can slightly seesaw the card end-to-end to loosen the card, but do  
not bend the card sideways.  
Caution  
Do not touch the contacts on the bottom part of the  
expansion card. Touching the contacts can cause  
electrostatic damage to the card.  
6 While holding the retention cover open, install the new card into the  
expansion slot.  
You can slightly seesaw the card end-to-end to help insert the card, but  
do not bend the card sideways.  
Replacing expansion cards  
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7 Lock the card in place by pushing the expansion card retention cover  
inward, then secure the expansion card retention cover with the card  
retention cover thumb-screw.  
8 Reconnect any cables to the card.  
9 Close the case by following the procedure “To close the Gateway  
Mid-Tower case:” on page 19.  
10 Refer to the guide that came with the card for any special software  
installation instructions.  
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Replacing the power supply  
To replace a Gateway Mid-Tower case power supply:  
1 Open the case by following the procedure “To open the Gateway  
Mid-Tower case:” on page 17.  
2 Return the computer to its upright position.  
3 Disconnect the power supply cables from all components, noting their  
locations and orientation. (You will reconnect the cables after you install  
the new power supply.)  
4 Flip the power supply retention clip out.  
Replacing the power supply  
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5 While supporting the power supply with your hand, remove the power  
supply by sliding it toward the front of the case, then outward.  
6 Install the new power supply into the case by reversing the actions you  
took in Step 4, then lock the new power supply into place by flipping  
the power supply retention clip in.  
7 Reconnect the power supply cables.  
8 Close the case by following the procedure “To close the Gateway  
Mid-Tower case:” on page 19.  
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Replacing the system board  
To replace the system board:  
1 Open the case by following the procedure “To open the Gateway  
Mid-Tower case:” on page 17.  
2 Remove all of the expansion cards by following the procedure “To replace,  
add, or reseat an expansion card:” on page 30.  
3 Disconnect the power and data cables from the system board, noting their  
locations and orientation. (You will reconnect the cables after you install  
the new board.)  
4 Remove the thumb screw using a screwdriver, coin, or your fingers.  
Thumb screw  
Replacing the system board  
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5 Remove the system board by sliding the board toward the front of the  
case. The system board standoffs slide out of the keyhole slots.  
Keyhole slot  
Standoff  
6 Slide the new system board into the keyhole slots and lock it into place  
with the thumbscrew.  
Important  
The new system board must have special standoffs  
(pem studs) mounted on the bottom of the board. If  
necessary, use the standoffs from the original system  
board.  
7 Connect the power and data cables.  
8 Install the expansion cards by following the procedure in “To replace,  
add, or reseat an expansion card:” on page 30.  
9 Close the case by following the procedure “To close the Gateway  
Mid-Tower case:” on page 19.  
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Installing memory  
When you upgrade your computer memory, make sure that you install the  
correct type of memory module for your computer. For more information  
about your computer’s memory type, see “Specifications” on page 104.  
Installing or replacing RIMM memory  
You need to use a combination of Rambus Interface Memory Modules  
(RIMMs) and Continuity-RIMMs (C-RIMMs). All memory slots must be filled  
with either a RIMM or a C-RIMM.  
RIMMs  
RIMM memory has a metal cover on one or both sides of the module.  
C-RIMMs  
C-RIMMs are placeholders that let the memory modules work. A C-RIMM does  
not have a metal cover on either side of the module.  
Installing memory  
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Tips & Tricks Identifying identical RIMM modules  
Identical RIMM modules must share the same five specifications shown in the  
example below.  
ECC Support  
(blank = no ECC support  
ECC = ECC support)  
Number of RDRAMs  
Module Memory Capacity  
64MB/8 ECC  
RAMBUS 800-45  
t
RAC  
Memory Speed  
To install or replace RIMM or C-RIMM memory:  
1 Open the case by following the procedure “Opening and closing” on  
page 17. Make sure that you remove all external cables and the power  
cord.  
2 Find the memory module banks, sometimes called expansion slots, on  
your system board.  
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3 If you are removing a RIMM module from the memory module bank,  
gently pull the plastic tabs away from the sides of the memory module  
and remove it.  
- OR -  
If you are removing a C-RIMM module from the memory module bank,  
gently pull the plastic tabs away from the sides of the module and remove  
it.  
Installing memory  
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4 If you are installing two memory modules into one dual-channel (two  
slots per bank) bank (RIMM BANK 0), install two identical RIMMs in  
RIMM BANK 0 and two C-RIMMS in RIMM BANK 1 on the system board.  
RIMM BANK 0  
RIMM modules  
RIMM BANK 1  
C-RIMM modules  
- OR -  
If you are installing four memory modules into two dual-channel banks  
(RIMM BANK 0 and RIMM BANK 1), install two identical RIMMs in  
RIMM BANK 0 and two identical RIMMs in RIMM BANK 1 on the system  
board.  
RIMM BANK 0  
RIMM modules  
RIMM BANK 1  
RIMM modules  
Make sure that you align the notches on the RIMM and C-RIMM with  
the notches on the memory module bank and press firmly into the bank.  
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5 Make sure that the tabs on the sides of the RIMM and C-RIMM secure  
the memory module in the slot. When the module is secure, you will  
hear a click as both tabs lock.  
6 Close the case by following the procedure “To close the Gateway  
Mid-Tower case:” on page 19.  
7 Turn on the computer. Windows starts and the Windows desktop appears.  
8 In Windows XP, click Start, then select Control Panel, Performance and  
Maintenance, then System. The amount of memory in your computer is  
shown at the bottom of the System Properties window in the General tab.  
- OR -  
In Windows Me, Windows 2000, or Windows 98, right-click the My  
Computer icon, then select Properties. The amount of memory in your  
computer is shown at the bottom of the System Properties window in  
the General tab.  
Installing memory  
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Replacing the battery  
The battery provides power for the computer real-time clock and CMOS  
memory, which stores the computer configuration information.  
If your battery is failing you may notice your computer clock slowing down  
and giving you the incorrect time. If so, open the BIOS Setup utility and make  
note of any custom values in the various menus before replacing the battery.  
Replacing the battery resets the BIOS Setup utility to its default values.  
Warning  
There is a danger of explosion if the battery is incorrectly  
replaced. Replace the battery only with the same or  
equivalent type recommended by the manufacturer.  
Dispose of used batteries according to the manufacturer’s  
instructions.  
Attention  
Il y a danger d’explosion s’il y a replacement incorrect de  
la batterie.  
Remplacer uniquement avec une batterie du même type  
ou d’un type équivalent recommandé par le constructeur.  
Mettre au rebut les batteries usagées conformément aux  
instructions du fabricant.  
When disposing of used batteries, check local and national laws regarding  
disposal of toxic or dangerous waste.  
To replace the battery:  
1 Restart the computer and start the BIOS Setup utility by pressing F1 when  
you are prompted to do so.  
2 Verify that all your settings are currently correct, then from the Exit menu,  
select Save Custom BIOS Settings. For more information about the BIOS  
Setup utility program, see “Using the BIOS Setup Utility” on page 45.  
3 Turn off the computer and disconnect the power cord, modem cable (if  
installed), and all external peripheral devices.  
4 Remove the cover. (See “Opening and closing” on page 17 and  
“Preventing static electricity discharge” on page 15.)  
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5 Locate the battery on the system board (see “System board layout” on  
page 98). The battery is circular and has the positive pole mark (+) on  
the top.  
6 Place the edge of a small flat-head screwdriver under the battery and lift  
it up until it pops out of the socket.  
7 Press the new battery in the socket with the positive pole up. Make sure  
you have pressed the battery down far enough for it to contact the base  
of the socket (it should snap into place).  
8 Close the case by following the procedure “To close the Gateway  
Mid-Tower case:” on page 19.  
9 Open the BIOS Setup utility, then select Load Custom BIOS Settings from  
the Exit menu.  
Replacing the battery  
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Using the BIOS  
Setup Utility  
4
About the BIOS Setup utility  
The computer’s BIOS has a built-in setup utility that lets you configure several  
basic computer characteristics. The settings are stored in battery-backed RAM  
and are retained even when the power is off.  
Important  
The computer starts very quickly. If your monitor requires  
time to warm up, you may not see the messages. If you  
are having problems, you may need to wait for the monitor  
to warm up and then restart the computer. If you are trying  
to enter Setup, press F1 before the monitor warms up.  
About the BIOS Setup utility  
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Start the BIOS Setup utility by restarting the computer, then pressing F1 when  
the Gateway logo screen appears during startup. The Main BIOS Setup utility  
screen opens. It may not look exactly like the screen shown below.  
BIOS Setup Utility  
Maintenance  
Main  
Advanced  
Security  
Power  
Boot  
Exit  
AMI BIOS Version :  
BIOS Build Date :  
BIOS ID :  
XX.XX.XX  
XX/XX/XX  
XXXXXXXX  
Processor Type :  
Processor Speed :  
Pentium III(tm)  
800MHz  
← → Select Screen  
↑ ↓Select Item  
System Memory :  
128 MB  
- + Change Field  
Tab Select Field  
F1 General Help  
F10 Save & Exit  
ESC Exit  
System Time :  
[XX:XX:XX]  
System Date : [Thu XX/XX/XXXX]  
As you select items on the Main menu or in submenus, you see specific  
information related to the current selection in the Item Specific Help box.  
The command bar shows the keystrokes necessary to access help, navigate  
through the menus, and perform other functions.  
I F1 opens the Help screen, providing general help for using the BIOS Setup  
utility.  
I The ↑ (up arrow) and ↓ (down arrow) keys select items in the menu.  
I The ← (left arrow) and → (right arrow) keys move you between the  
menus.  
I ENTER either moves you to a submenu screen when a selected item is  
preceded by > or activates a selected field.  
I ESC closes the screen you are in and returns you to the previous screen  
or opens a dialog box allowing you to exit from the BIOS Setup utility.  
I F10 opens a screen that lets you save all settings, then exit the BIOS Setup  
utility.  
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The main screen has the following menu selections at the top of the screen:  
I
Maintenance lets you clear Setup passwords and enable extended  
configuration mode. The maintenance menu is only displayed when the  
BIOS configuration jumper is set to configure (see “Setting the BIOS  
configuration jumper” on page 49 for more information).  
I
I
I
I
I
I
Main gives you access to basic information and settings related to your  
computer hardware and configuration.  
Advanced gives you access to information and settings for computer  
resources, hardware, and computer configuration.  
Security gives you access to settings related to computer access passwords  
and security settings.  
Power gives you access to information and settings for power  
management features.  
Boot gives you access to information and settings for boot features and  
boot sequences.  
Exit gives you access to options for exiting the BIOS Setup utility.  
Refer to the Help box on the right side of the BIOS Setup screens for  
information about menu items.  
About the BIOS Setup utility  
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Updating the BIOS  
If you need a new version of the BIOS, you can download the BIOS update  
from technical support area on the Gateway Web site  
(www.gatewayatwork.com) and install the new version from a diskette.  
To update the BIOS you need to perform the following tasks in sequence:  
1 Create a bootable diskette  
2 Save the current BIOS settings  
3 Create the BIOS update diskette  
4 Update the BIOS  
5 Load the BIOS settings  
Follow the detailed instructions for updating the BIOS that are included in  
the self-extracting file that you can download from the technical support area  
of Gateway’s Web site.  
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Setting the BIOS configuration  
jumper  
The system board has a configuration jumper related to the BIOS. Place a  
jumper on specific pins to reset the CMOS settings to the BIOS defaults or to  
erase a misplaced or forgotten password. For more information on the location  
and use of the configuration jumper, see “BIOS configuration jumper settings”  
on page 103.  
Caution  
Moving a jumper while the power is on can damage your  
computer. Always turn off the computer and unplug the  
power cord from the computer before changing jumper  
settings.  
Setting the BIOS configuration jumper  
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Managing Your  
Computer  
5
Protecting against power source  
problems  
Surge suppressors, line conditioners, and uninterruptible power supplies can  
help protect your computer against power source problems.  
Surge suppressors  
During a power surge, the voltage level of electricity coming into your  
computer can increase to far above normal levels and cause data loss or system  
damage. Protect your computer and peripheral devices by connecting them  
to a surge protector, which absorbs voltage surges and helps prevent them from  
reaching your computer.  
Warning  
High voltages can enter your computer through both the  
power cord and the modem connection. Help protect your  
computer by using a surge protector. If you have a  
telephone modem, use a surge protector that has a  
modem jack. If you have a cable modem, use a surge  
protector that has an antenna/cable TV jack. During an  
electrical storm, unplug both the surge protector and the  
modem.  
Protecting against power source problems  
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When purchasing a surge suppressor:  
I Make sure the surge suppressor meets the appropriate product safety  
certification for your location, such as Underwriters Laboratories (UL).  
I Check the maximum amount of voltage the suppressor allows to pass  
through the line. The lower the voltage that the suppressor allows to pass  
through, the better the protection for your computer.  
I Check the energy absorption (dissipation) rating. The higher the energy  
absorption rating, the better the protection for your computer.  
I Check for line-conditioner capabilities. A line conditioner smooths out  
some of the normal line noise (small voltage fluctuations) of an electrical  
supply.  
Line conditioners  
A line conditioner protects your computer from the small fluctuations in  
voltage from an electrical supply. Most computers can handle this variation,  
called line noise, without problems. However, some electrical sources include  
more line noise than normal. Line noise can also be a problem if your  
computer is located near, or shares a circuit with, a device that causes  
electromagnetic interference, such as a television or a motor.  
Some surge suppressors and uninterruptible power supplies include simple  
line-conditioning capabilities.  
Uninterruptible power supplies  
Use a standby uninterruptible power supply (UPS) to protect your computer  
from data loss during a total power failure. A UPS uses a battery to keep your  
computer running temporarily during a power failure and lets you save your  
work and shut down your computer. You cannot run your computer for an  
extended period of time while using only the UPS.  
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Power management  
Computer equipment can account for a significant portion of energy use in  
the home and office environment. You may not want to shut down your  
computer each time you leave it, especially if you plan to be away for only  
a short time. Windows lets you use the following modes to conserve energy  
when the system is not in use:  
I Standby - while your computer is in Standby mode, it switches to a low  
power state where devices, such as the monitor and drives, turn off and  
the entire system uses less power.  
I Hibernate - (also called save to disk) writes all current memory (RAM)  
information to the hard drive, then turns the computer completely off.  
The next time you turn on the computer, it reads the memory  
information from the hard drive and opens the programs and documents  
that were open when you activated Hibernate mode.  
Power management  
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Using Standby mode  
Always save your work before using the Standby mode. Once in  
Standby mode, your computer reduces or turns off the power to most devices  
except memory. However, the information in the memory is not saved to the  
hard drive. If power is interrupted, the information is lost.  
The table below shows how to use Standby mode.  
If your computer  
is...  
...and you want to... ...then  
Off  
On  
Start up  
Press the power button.  
Enter Standby mode  
In Windows XP, click Start, then click  
Turn Off Computer, then click  
Stand By.  
- OR -  
In Windows Me, Windows 2000, or  
Windows 98, click Start, then select  
Shut Down, Stand By, then click OK.  
On  
Enter Hibernate  
mode (must be  
enabled)  
In Windows XP, click Start, then click  
Turn Off Computer, press and hold  
SHIFT, then click Hibernate.  
- OR -  
In Windows 2000, click Start, then  
select Shut Down, Hibernate, then  
click OK.  
In Standby or  
Hibernate mode  
Exit Standby or  
Hibernate mode  
Move the mouse or press any key on  
the keyboard.  
On  
Shut down  
Click Start, then click  
Turn off computer or Shut Down,  
then click Turn off or Shut Down.  
Important  
If for some reason you cannot use the Turn Off Computer  
or Shutdown options in Windows to shut down your  
computer, press the power button for about five seconds.  
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Changing power settings  
You can change power management settings, such as the power button  
function and power-saving timers, by changing power settings in Windows.  
You can also adjust power schemes and adjust advanced power settings.  
Power schemes (groups of power settings) let you change power saving options  
such as when the monitor or hard drive is automatically turned off. You can  
also select one of the defined power schemes or create a custom power scheme.  
Advanced power settings let you assign different power saving modes to the  
power button.  
Help and  
Support  
For more information on changing power settings, click  
Start, then select Help and Support or Help.  
Changing the power scheme  
To change the power scheme:  
1 In Windows XP, click Start, then select Control Panel. Click Performance  
and Maintenance. The Performance and Maintenance window opens.  
- OR -  
In Windows Me, Windows 2000, or Windows 98, click Start, then select  
Settings, then Control Panel. The Control Panel window opens. If you do  
not see the Power Options or Power Management icon, click view all Control  
Panel options.  
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2 Click/Double-click the Power Options or Power Management icon. The  
Power Options Properties dialog box opens.  
3 Select a power scheme from the Power Scheme list.  
- OR -  
Set the timers for System standby, Turn off monitor, and Turn off hard disks,  
then save your custom power scheme by clicking Save As and typing a  
name for the scheme.  
4 Save the changes by clicking OK.  
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Changing advanced power settings  
To change advanced power management settings:  
1 In Windows XP, click Start, then select Control Panel. Click Performance  
and Maintenance. The Performance and Maintenance window opens.  
- OR -  
In Windows Me, Windows 2000, or Windows 98, click Start, then select  
Settings, then Control Panel. The Control Panel window opens. If you do  
not see the Power Options or Power Management icon, click view all Control  
Panel options.  
2 Click/Double-click the Power Options or Power Management icon. The  
Power Options Properties dialog box opens.  
3 Click the Advanced tab.  
4 Change the settings, then save them by clicking OK.  
Power management  
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Activating Hibernate mode  
To activate Hibernate mode:  
1 In Windows XP, click Start, then select Control Panel. Click Performance  
and Maintenance. The Performance and Maintenance window opens.  
- OR -  
In Windows Me, Windows 2000, or Windows 98, click Start, then select  
Settings, then Control Panel. The Control Panel window opens. If you do  
not see the Power Options or Power Management icon, click view all Control  
Panel options.  
2 Click/Double-click the Power Options or Power Management icon. The  
Power Options Properties dialog box opens.  
3 Click the Hibernate tab.  
4 Select the Enable hibernation check box, then click Apply. Hibernate mode  
is now an option you can select in the Power Schemes and Advanced tabs.  
5 Click OK.  
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To place your computer into hibernation:  
I To use hibernation as a power savings mode, open the Power Options  
dialog box, click the Power Schemes or Advanced tab, select Hibernate as  
one of the power settings, then save the changes by clicking OK.  
I To manually place your computer into hibernation:  
I
In Windows XP, click Start, then click Turn off computer, then hold  
the Shift key down while clicking Standby.  
- OR -  
I
In Windows Me, Windows 2000, or Windows 98, click Start, then  
Shut Down, Hibernate, then OK.  
Installing an Uninterruptible Power Supply in  
Windows XP  
To install an Uninterruptible Power Supply in Windows XP:  
1 Click Start, then select Control Panel. Click Performance and Maintenance.  
The Performance and Maintenance window opens.  
2 Click the Power Options icon. The Power Options Properties dialog box  
opens.  
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3 Click the UPS tab.  
4 Click Select. The UPS Selection dialog box opens.  
5 Select the manufacturer and model of the UPS device.  
6 Click the serial port where the UPS device is attached.  
7 Click Finish.  
8 Click OK.  
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Protecting your computer from  
viruses  
A virus is a program that attaches itself to a file on a computer, then spreads  
from one computer to another. Viruses can damage data or cause your  
computer to malfunction. Some viruses go undetected for a period of time,  
because they are activated on a certain date.  
Protect your computer from a virus by:  
I Using your Norton® AntiVirus program to check files and programs that  
are on diskettes, attached to e-mail messages, or downloaded from the  
Internet.  
I Checking all programs for viruses before installing them.  
I Disabling macros on suspicious Microsoft Word and Excel files. These  
programs will warn you if a document that you are opening contains a  
macro that might have a virus.  
I Periodically updating your Norton AntiVirus program to protect against  
the latest viruses.  
Help and  
Support  
For more information on protecting your computer from  
viruses, click Start, then select Help and Support or Help.  
To scan for viruses:  
1 Click Start, then select All Programs, Norton AntiVirus, then Norton  
AntiVirus 2002. Norton AntiVirus opens.  
2 Click Scan for Viruses.  
3 Select the type of scan you want to make in the Scan area, then under  
Actions, click Scan.  
Protecting your computer from viruses  
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To remove a virus:  
1 Find and remove the virus immediately using Norton AntiVirus.  
2 Turn off your computer and leave it off for at least 30 seconds.  
3 Turn on the computer and rescan for the virus.  
To update Norton AntiVirus:  
1 Click Start, then select All Programs, Norton AntiVirus, then LiveUpdate -  
Norton AntiVirus. The LiveUpdate wizard opens.  
2 Follow the on-screen instructions to update your Norton AntiVirus  
program with the latest virus protection files.  
3 When the program has finished, click Finish.  
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Managing hard drive space  
Windows provides several utilities you can use to manage your hard drive.  
Checking hard drive space  
Help and  
Support  
For more information on checking hard drive space, click  
Start, then select Help and Support or Help.  
To check hard drive space:  
1 In Windows XP, click Start, then select My Computer.  
- OR -  
In Windows Me, Windows 2000, or Windows 98, double-click the My  
Computer icon.  
2 Right-click the drive that you want to check for available file space, then  
select Properties. Drive space information appears.  
Managing hard drive space  
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Using Disk Cleanup  
Delete unneeded files, such as temporary Windows files, to free hard drive  
space.  
Help and  
Support  
For more information on using Disk Cleanup, click Start,  
then select Help and Support or Help.  
To use the Windows Disk Cleanup program:  
1 In Windows XP, click Start, then select My Computer. The My Computer  
window opens.  
- OR -  
In Windows Me, Windows 2000, or Windows 98, double-click the My  
Computer icon. The My Computer window opens.  
2 Right-click the hard drive that you want to delete files from, then select  
Properties. The System Properties dialog box opens at the General tab.  
3 Click Disk Cleanup. The Disk Cleanup dialog box opens.  
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4 Select the check box beside each file type you want to delete. For more  
information about file types you can delete, read the descriptions in the  
Disk Cleanup dialog box.  
5 Click OK, then click Yes.  
Checking the hard drive for errors  
The Error-checking program in Windows XP and Windows 2000 or ScanDisk  
program in Windows Me and Windows 98 examines the hard drive for  
physical flaws and file and folder problems. These programs correct file and  
folder problems and mark flawed areas on the hard drive so that Windows  
does not use them.  
If you use your computer several hours every day, you probably want to run  
Error-checking or ScanDisk once a week. If you use your computer less  
frequently, once a month may be adequate. Also use Error-checking or  
ScanDisk if you encounter hard drive problems.  
Help and  
Support  
For more information on checking the hard drive for errors,  
click Start, then select Help and Support or Help.  
To checking the hard drive for errors:  
1 In Windows XP, click Start, then select My Computer.  
- OR -  
In Windows Me, Windows 2000, or Windows 98, double-click the My  
Computer icon.  
2 Right-click the hard drive that you want to check for errors, then select  
Properties. The System Properties dialog box opens.  
Managing hard drive space  
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3 Click the Tools tab.  
4 Click Check Now.  
5 Select the options to use, then click Start. For help, press F1. Windows  
checks the drive for errors. This process may take several minutes.  
6 Correct any problems that are found by following the on-screen  
instructions. After Windows has finished checking the drive for errors,  
it provides a summary of the problems that it found.  
7 Click OK.  
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Defragmenting the hard drive  
When working with files, sometimes Windows divides the file information  
into pieces and stores them in different places on the hard drive. This is called  
fragmentation, and it is normal. In order for the computer to use a file,  
Windows must search for the pieces of the file and put them back together.  
This process slows the hard drive performance.  
The Disk Defragmenter program organizes the data on the drive so that each  
file is stored as one unit rather than as multiple pieces scattered across  
different areas of the drive. Defragmenting the information stored on the drive  
can improve hard drive performance.  
While the Disk Defragmenter program is running, do not use your keyboard  
or mouse because using them may continuously stop and restart the  
defragmenting process. Also, if you are connected to a network, log off before  
starting Disk Defragmenter. Network communication may stop the  
defragmentation process and cause it to start over.  
Help and  
Support  
For more information on defragmenting your hard drive,  
click Start, then select Help and Support or Help.  
To run Disk Defragmenter:  
1 In Windows XP, click Start, then select My Computer.  
- OR -  
In Windows Me, Windows 2000, or Windows 98, double-click the My  
Computer icon.  
2 Right-click the hard drive that you want to defragment, then select  
Properties. The System Properties dialog box opens.  
Managing hard drive space  
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3 Click the Tools tab.  
4 Click Defragment Now.  
5 If Disk Defragmenter does not start automatically, click Start or  
Defragment.  
6 Disk Defragmenter shows its progress on the screen. When finished, Disk  
Defragmenter asks if you want to quit the program.  
7 Click Close or Yes.  
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Backing up files  
Backing up files and removing them from the hard drive frees space for new  
files on the hard drive. It also protects you from losing important information  
if the hard drive fails or you accidentally delete files.  
You should back up your files regularly to a writable CD (if you have a CD-R  
or CD-RW drive) or to diskettes. Use a backup device, such as a CD-R, CD-RW,  
or Zip drive, to do a complete hard drive backup. If you do not have a  
high-capacity backup device and you want to purchase one, you can contact  
Gateway’s Add-on Sales department or visit our Web site at www.gateway.com.  
Help and  
Support  
For more information on backing up files, click Start, then  
select Help and Support or Help.  
Managing hard drive space  
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Using the Scheduled Task Wizard  
The Scheduled Task Wizard lets you schedule maintenance tasks such as  
running Disk Defragmenter and Error-checking or ScanDisk.  
Help and  
Support  
For more information on using the Scheduled Task Wizard,  
click Start, then select Help and Support or Help.  
To start the Scheduled Task Wizard:  
1 Click Start, then select All Programs, Accessories, System Tools, then  
Scheduled Tasks. The Scheduled Tasks window opens.  
2 Double-click Add Scheduled Task. The Scheduled Tasks Wizard opens.  
3 Click Next, then select the Scheduled Task Wizard option you want to  
create and follow the screen prompts to customize the task.  
Important  
Your computer must be on during scheduled  
tasks.  
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Cleaning your computer  
Keeping your computer clean and the vents free from dust helps keep your  
system performing at its best. You may want to gather these items and put  
together a computer cleaning kit:  
I A soft cloth  
I Window cleaner (not for use on LCD panels)  
I An aerosol can of air that has a narrow, straw-like extension  
I Isopropyl alcohol  
I Cotton swabs  
I A CD/DVD drive cleaning kit  
Cleaning the exterior  
Warning  
When you shut down your computer, the power turns off,  
but some electrical current still flows through the computer.  
To avoid possible injury from electrical shock, unplug the  
power cord and modem cable from the wall outlets.  
Always turn off the computer and other peripherals before cleaning any  
components.  
Use a damp, lint-free cloth to clean the computer and other parts of your  
system. Do not use abrasive or solvent cleaners because they can damage the  
finish on components.  
Your computer is cooled by air circulated through the vents on the case, so  
keep the vents free of dust. With the computer turned off and unplugged,  
brush the dust away from the vents with a damp cloth. Be careful not to drip  
any water into the vents. Do not attempt to clean dust from the inside the  
computer.  
Cleaning your computer  
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Cleaning the keyboard  
You should clean the keyboard occasionally by using an aerosol can of air with  
a narrow, straw-like extension to remove dust and lint trapped under the keys.  
If you spill liquid on the keyboard, turn off the computer and turn the unit  
upside down. Let the liquid drain, then let the keyboard dry before trying to  
use it again. If the keyboard does not work after it dries, you may need to  
replace it.  
Cleaning the screen  
If your computer screen is an LCD panel, use a soft cloth and water to clean  
the screen. Squirt a little water on the cloth (never directly on the screen),  
and wipe the screen with the cloth.  
Caution  
An LCD screen is made of specially coated glass and can  
be scratched or damaged by abrasive or ammonia-based  
window cleaners.  
- OR -  
If your computer screen is not an LCD panel, use a soft cloth and window  
cleaner to clean the monitor screen. Squirt a little cleaner on the cloth (never  
directly on the screen), and wipe the screen with the cloth.  
Cleaning the mouse  
If you have a mouse and the mouse pointer begins moving erratically across  
the screen or becomes difficult to control precisely, then cleaning the mouse  
will likely improve its accuracy.  
Help and  
Support  
For a video demonstration on cleaning the mouse, click  
Start, then select Help and Support or Help.  
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To clean your mouse:  
1 Turn the mouse upside down.  
2 Rotate the retaining ring on the bottom of the mouse counter-clockwise.  
3 Remove the retaining ring and mouse ball.  
4 Remove any dust, lint, or dirt from the mouse ball with a soft cloth.  
5 Clean the mouse rollers with a cotton swab dipped in isopropyl alcohol.  
6 Replace the mouse ball and lock the retaining ring into place.  
Cleaning your computer  
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Checking system health with LANDesk  
LANDesk® Client Manager is a desktop management interface (DMI) that lets  
you monitor the health of your system components. Through LANDesk, you  
can view software and hardware properties. You can also set LANDesk to notify  
you when system resources reach certain levels.  
To install LANDesk Client Manager:  
1 In the C:\DMI folder on your hard drive, double-click the Setup icon to  
launch the install wizard.  
2 Follow the instructions that appear on the screen. If you are prompted  
for a password during the installation process, type lowtco.  
LANDesk Client Manager comes with complete electronic documentation and  
online help. Refer to these documents and the program’s Help for more  
information.  
If you need to restore LANDesk from the System Restoration CD and are  
prompted for a password, type lowtco and press ENTER.  
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System recovery  
Take advanced precautions that will allow you to restart your system and  
recover damaged files in the event that your hard drive is damaged, or your  
BIOS or system files get corrupted.  
Creating a startup diskette  
If your computer hard drive is damaged, you may not be able to start the  
computer from the hard drive. A startup diskette is a bootable diskette that  
enables you to start the computer and attempt to fix the problem.  
Some operating systems prompt you to create a startup diskette as part of the  
setup process and some will allow you to create one at any time. Refer to the  
software documentation or see the online help for your operating system for  
specific instructions.  
Keeping a record of system configuration  
Some operating systems allow you to print a summary of the configuration  
of your system and the memory allocation. This printed summary can provide  
information to reset your system configuration properly if the information  
is lost or help you troubleshoot your system. Refer to the software  
documentation or see the online help for your operating system for specific  
instructions.  
Using your System Restoration CD  
The System Restoration CD included with your system can be used to:  
I Install hardware drivers  
I Reinstall selected software applications, such as LANDesk Client Manager  
I Reinstall the operating system  
Instructions for each operating system are provided with the System  
Restoration CD.  
System recovery  
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Troubleshooting  
Introduction  
If your computer does not operate correctly, re-read the instructions for the  
procedures you have performed. If an error occurs within a program, consult  
the documentation supplied with the program. This section identifies  
solutions to some possible problems.  
Troubleshooting checklist  
Before turning on the computer, make sure that:  
I The power cord is connected to the AC power-in connector and an AC  
outlet.  
I The AC outlet is supplying power.  
I If a power strip is used, it is turned on, and the circuit breaker is set.  
I The voltage selection switch on the computer power supply reflects the  
proper voltage.  
Verifying your configuration  
If your computer is not operating correctly, the BIOS may contain an invalid  
configuration parameter. Open the BIOS Setup utility and check your  
configuration settings. (See “About the BIOS Setup utility” on page 45.)  
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Troubleshooting guidelines  
As you troubleshoot your computer, keep the following guidelines in mind:  
I Never remove the case cover while the computer is turned on.  
I Do not attempt to open the monitor. Even if the power is disconnected,  
stored energy in the monitor components can inflict a painful or harmful  
shock.  
I If a peripheral does not work, make sure that all of the connections are  
secure.  
I If you see an error message on the screen, write it down, word for word.  
You may be asked about it when calling Gateway Technical Support.  
I Only qualified personnel should open the computer for maintenance.  
I If you are qualified to maintain the computer yourself, make sure you  
are properly grounded before opening the computer case. For more  
information on preventing electrostatic damage to the computer, see  
“Preventing static electricity discharge” on page 15 if you have a Gateway  
Mid-Tower case.  
Battery installation problems  
If you have problems after installing the new battery, try each of the items  
listed below:  
I Turn off the computer and make sure that all exterior cables are attached  
and secured to the correct connectors.  
I Make sure that all power switches are on. If the computer is plugged into  
a power strip or surge protector, make sure it is turned on also.  
I Enter the BIOS Setup utility and compare the settings on the screen with  
your notes or the computer hardware manuals. Correct any discrepancies.  
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I Turn off the computer, remove the cover, and make sure that all cables  
inside the case are attached securely. Also, make sure that the colored  
cable edges are aligned correctly and that the connectors do not miss any  
pins. Disconnect and reconnect the cables. Close the case as described  
on page 17, then turn on the computer.  
I Turn off the computer, remove the cover and, if you have the proper test  
equipment, make sure that the new battery has power. (Although  
unlikely, your new battery may be defective.) Close the case as described  
on page 17, then turn on the computer.  
Battery installation problems  
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CD drive problems  
An audio CD produces no sound.  
Probable cause  
Solution  
The CD is loaded incorrectly Make sure the label is facing up, then try again.  
The speakers are not  
connected  
Make sure the speaker cables are connected  
properly and securely.  
The speaker volume is turned  
down  
Check the volume control and turn it up if  
necessary.  
The speakers may be muted  
through the Multimedia  
volume control  
Make sure mute controls are turned off. To  
make sure mute is turned off:  
In Windows XP, click Start, then select  
Control Panel. Click Sounds, Speech, and  
Audio Devices, then Adjust the system  
volume. Make sure that the Mute check box  
is not selected.  
In Windows Me, Windows 2000, Windows 98,  
and Windows NT, double-click the speaker  
icon in the lower right corner of the taskbar and  
make sure that the Master Out, CD Audio,  
MIDI, Digital, and Wave Mute check boxes are  
not selected.  
The speakers may be faulty  
Connect a set of headphones to the line out  
jack to test the output. If they work, replace the  
speakers.  
The sound card may not be  
installed correctly  
Open the computer, then reseat the sound  
card. Make sure the cables are connected  
properly. Some computers do not have sound  
cards because sound capabilities are built into  
the system board.  
The CD drive audio cable  
may be installed incorrectly  
Open the computer and make sure the cables  
are connected properly. Some computers do  
not have sound cards because sound  
capabilities are built into the system board.  
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An audio CD will not play.  
Probable cause  
Solution  
The CD is loaded incorrectly Make sure the label is facing up, then try again.  
The CD is scratched or dirty  
Try cleaning the CD with a lint-free cloth. Make  
sure the CD is not scratched.  
The computer does not recognize the CD drive.  
Probable cause  
Solution  
The CD is not intended for PC  
use  
Make sure the CD is PC-compatible.  
The CD drive needs to be  
added as new hardware  
In the Control Panel window, double-click Add  
New Hardware. Follow the on-screen  
instructions for adding the drive.  
The secondary IDE device  
may be disabled  
Restart your computer, then press F1 to open  
the BIOS Setup utility program. From the  
Advanced | IDE Configuration menu, set the  
IDE Controller to Both and the Secondary  
IDE Master to Auto.  
The CD cables are not  
installed correctly  
Open the computer and make sure all cables  
between the CD controller and the CD drive  
are connected correctly.  
The CD drive may be  
defective  
Replace the CD drive.  
CD drive problems  
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Computer problems  
The computer will not start up.  
Probable cause  
Solution  
The computer is not  
connected to an AC outlet  
Make sure the power cable(s) are connected  
correctly to an operating AC power source.  
The voltage selection switch  
is not set correctly  
Make sure the voltage selection switch is set  
correctly for your area.  
The computer is non-responsive.  
Probable cause  
Solution  
An error occurred while  
running a program or your  
computer may be out of  
memory  
Restart your computer. If the computer is still  
non-responsive, press and hold in the power  
button for 5 seconds to turn the computer off.  
Turn the computer back on and follow the  
on-screen instructions.  
The heatsink is not properly  
seated on the processor.  
Reseat the heatsink.  
The keyboard does not work.  
Probable cause  
Solution  
A key was pressed while the  
computer was starting up  
Clear the stuck key, then turn off the computer,  
wait for a few seconds, then turn the computer  
back on.  
The keyboard is not plugged  
in or connected properly  
Make sure the cable is plugged in correctly.  
Something spilled into the  
keyboard  
Turn off the computer. Turn the keyboard  
upside down to drain, then turn it over and let  
it dry before using the keyboard again.  
The keyboard is defective  
Try a keyboard you know is working.  
82  
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The mouse does not work.  
Probable cause  
Solution  
The mouse is not plugged in  
or connected properly  
Make sure the cable is plugged in correctly.  
The mouse driver did not load  
when the computer started  
Load the appropriate mouse driver manually or  
contact Gateway Technical Support.  
The mouse is defective  
Try a mouse that you know is working.  
Computer problems  
83  
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Diskette drive problems  
The computer does not recognize the diskette drive.  
Probable cause  
Solution  
The diskette drive may be  
configured incorrectly  
Restart your computer, then press F1 to open  
the BIOS Setup utility. In the Advanced |  
Diskette Configuration menu, make sure that  
the diskette drive parameters are set correctly.  
The drive cables are not  
connected properly  
Open the computer and make sure all cables  
are correctly connected to the system board.  
The diskette drive will not read, write, or format.  
Probable cause  
Solution  
The diskette is not  
IBM-formatted  
Make sure the diskette you are trying to use  
is IBM-compatible. If it is, try reformatting it. If  
it is not, get a compatible diskette.  
The diskette is corrupted  
Check the diskette for errors. If you have  
detected and corrected errors, try accessing  
the diskette again.  
The diskette is  
write-protected  
Make sure the write-protection window on the  
upper-right corner of the diskette is closed  
(unprotected).  
The diskette drive LED illuminates continuously.  
Probable cause  
Solution  
The diskette is corrupt  
Remove the diskette from the drive. If the light  
remains on, try restarting the computer.  
The cable to the drive is not  
connected properly  
Open the computer and make sure the cable  
is connected properly between the diskette  
drive and its controller. Make sure the pins are  
not bent or misaligned.  
84  
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Hard drive problems  
The computer does not recognize the IDE drive.  
Probable cause  
Solution  
The primary IDE device may  
be configured incorrectly  
Restart your computer, then press F1 to open  
the BIOS Setup utility. From the Advanced |  
IDE Configuration menu, set the IDE  
Controller to Both and the Primary IDE  
Master to Auto.  
The drive may not be  
configured properly  
Consult the hard drive user’s guide for  
instructions on how to configure the drive.  
Configure the drive correctly.  
The drive cables are not  
connected properly  
Open the computer and make sure all cables  
to the controller card are connected correctly.  
Some computers do not have IDE controller  
cards because the IDE controller is built into  
the system board.  
The drive controller is not  
seated properly  
Open the computer and reseat the drive  
controller. Some computers do not have IDE  
controller cards because the IDE controller is  
built into the system board.  
Hard drive problems  
85  
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Memory problems  
The computer detected memory errors during start up.  
Probable cause  
Solution  
Memory was added or  
removed, and the new  
configuration was not saved  
in BIOS Setup utility  
Open the BIOS Setup utility and save the new  
memory configuration.  
The memory was installed  
incorrectly  
Make sure the memory is seated and oriented  
correctly.  
A memory chip is faulty  
Replace the card with the faulty chip.  
Third-party diagnostic programs can help  
determine which chip or memory segment is  
failing.  
86  
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Modem problems  
The computer does not recognize the modem.  
Probable cause  
Solution  
The modem has not been  
added as new hardware  
Add the modem as new hardware.  
The modem is not connected  
to a live phone jack  
Make sure the line connected to the modem is  
working and plugged into the appropriate port  
on the modem (line port).  
The phone jack is in use  
If the modem shares the jack with another  
device, make sure the other device does not  
have the port open (for example, someone is  
on the phone, or another modem is in use).  
Modem problems  
87  
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Peripheral/adapter problems  
The computer does not recognize an adapter card.  
Probable cause  
Solution  
The interrupt or I/O address  
is set incorrectly  
Check the address configuration of the adapter  
card and make sure that it does not conflict  
with another card in the computer.  
The card was not configured  
through the software  
Configure the card with the appropriate  
software.  
The card was not installed  
correctly  
Make sure that the jumpers are configured  
correctly, then reseat the card.  
88  
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Printer problems  
The printer will not turn on.  
Probable cause  
Solution  
The printer is not plugged in Make sure the power cable is plugged into a  
working power source.  
The printer is not turned on  
The printer is defective  
Make sure the printer’s power switch is  
pressed or set to the On position. If the printer  
is turned on, the green power LED should be  
illuminated.  
Try another printer, if one is available.  
The printer is turned on but will not print.  
Probable cause  
Solution  
The printer is not connected  
to the computer  
Make sure the data cable is properly  
connected between the printer and the  
computer. Check the connector and cable for  
bent or broken pins.  
The printer is not designated  
as the default printer  
If the printer that you are trying to print to is  
not the default printer, make sure you have  
selected it through the program’s printer setup  
function.  
The printer has not been  
added to the computer.  
In the Printers window, double-click Add  
Printer. Follow the on-screen instructions for  
adding the new printer.  
The printer is not on-line  
(ready)  
Make sure the on-line or ready light is on, or  
the display indicates “Ready.”  
The printer prints garbled text.  
Probable cause  
Solution  
The wrong driver is being  
used for the selected printer  
In the Printers window, click to select the  
printer, click File, then select Properties.  
Make sure the printer is using the correct  
printer driver. If not, install the correct one.  
Printer problems  
89  
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Video problems  
The computer is running but the screen is blank.  
Probable cause  
Solution  
The monitor is not turned on Make sure the monitor is plugged in and turned  
on. If the monitor is turned on, the green power  
LED should illuminate.  
The monitor’s data cable is  
not connected  
Make sure the monitor data cable is connected  
to the video controller on the back of the  
computer.  
The connector or cable is  
damaged  
Check the connector and cable for bent or  
damaged pins.  
The monitor brightness and  
contrast controls are turned  
down  
Adjust the brightness and contrast knobs to the  
center position.  
System board memory is not  
seated properly - indicated by  
a beep  
Open the computer and reseat the system  
board memory.  
The monitor is defective  
Connect a working monitor to the computer.  
The image on the screen is dim or difficult to read.  
Probable cause  
Solution  
The monitor brightness and  
contrast controls are turned  
down  
Adjust the brightness and contrast knobs until  
the text becomes clear.  
Light is glaring off the display Position the monitor away from the sun or other  
light source.  
The monitor may be old  
Replace the monitor.  
90  
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The color monitor displays everything in black and white.  
Probable cause  
Solution  
The computer was turned on  
before the monitor  
Make sure the monitor is turned on, then  
restart the computer.  
The display type is set  
incorrectly  
In the Control Panel window, double-click  
Display, set the display to the appropriate  
video type and resolution, then restart the  
computer.  
The displayed characters are garbled.  
Probable cause Solution  
The video cable is damaged Make sure the cable and connectors are in  
good condition (no bent pins or broken wires).  
The display setup is incorrect In the Control Panel window, double-click  
Display and check the settings. The correct  
video type should be selected, along with a  
supported resolution. Check your monitor and  
video controller documentation for details.  
The video is distorted.  
Probable cause  
Solution  
The monitor controls are not  
properly adjusted  
Adjust the monitor controls until the text  
becomes clear. (See your monitor  
documentation for more information.)  
The connector or cable is  
damaged  
Make sure the cable and connectors are in  
good condition (no bent pins or broken wires).  
The surge protector or UPS is  
damaged  
Disconnect the monitor power cable and  
connect it directly to the power source.  
The monitor is too close to a  
source of electrical  
interference  
Move the monitor away from sources of  
electrical interference, such as televisions,  
unshielded speakers, microwave ovens,  
fluorescent lights, and metal beams or shelves.  
The monitor needs to be  
degaussed  
Turn off the computer and monitor for at least  
a half hour, then restart the computer.  
Video problems  
91  
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Error messages  
This section lists common error messages that you may see. These messages  
often indicate procedural errors such as an incorrect keystroke or a  
write-protected diskette. Some messages, however, may indicate a problem  
that requires you to consult the troubleshooting section of this manual.  
Error message  
Description  
GA20 Error  
An error occurred with Gate A20 when  
switching to protected mode during the  
memory test.  
Pri Master HDD Error  
Pri Slave HDD Error  
Sec Master HDD Error  
Sec Slave HDD Error  
Could not read sector from corresponding  
drive.  
Pri Master Drive - ATAPI Incompatible  
Pri Slave Drive - ATAPI Incompatible  
Corresponding drive is not an ATAPI device.  
Run Setup to make sure device is selected  
Sec Master Drive - ATAPI Incompatible correctly.  
Sec Slave Drive - ATAPI Incompatible  
A: Drive Error  
No response from diskette drive.  
Cache Memory Bad  
An error occurred when testing L2 cache.  
Cache memory may be bad.  
CMOS Battery Low  
The battery may be losing power. Replace the  
battery soon.  
CMOS Display Type Wrong  
The display type is different than what has  
been stored in CMOS. Check the BIOS Setup  
utility to make sure the type is correct.  
CMOS Checksum Bad  
CMOS Settings Wrong  
CMOS Date/Time Not Set  
DMA Error  
The CMOS checksum is incorrect. CMOS  
memory may have been corrupted. Run the  
BIOS Setup utility to reset values.  
CMOS values are not the same as the last  
boot. These values have either been  
corrupted or the battery has failed.  
The time and/or date values stored in CMOS  
are invalid. Run the BIOS Setup utility to set  
correct values.  
Error during read/write test of DMA controller.  
92  
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Error message  
Description  
FDC Failure  
Error occurred trying to access diskette drive  
controller.  
HDC Failure  
Error occurred trying to access hard disk  
controller.  
Memory Size Decreased  
Memory size has decreased since the last  
boot. If no memory was removed, then  
memory may be bad.  
Memory Size Increased  
Memory Size Changed  
Memory size has increased since the last  
boot. If no memory was added, there may be  
a problem with the system.  
Memory size has changed since the last boot.  
If no memory was added or removed, then  
memory may be bad.  
No Boot Device Available  
Off Board Parity Error  
System did not find a device to boot from.  
A parity error occurred on an expansion card.  
This error is followed by an address.  
On Board Parity Error  
Parity Error  
A parity error occurred in system board main  
memory. This error is followed by an address.  
A parity error occurred in system board main  
memory at an unknown address.  
No Keyboard Found  
No keyboard was found. Check the keyboard  
connection. For more information, see “The  
keyboard does not work.” on page 82.  
No Mouse Found  
No mouse was found. Power down and check  
the mouse connection. For more information,  
see “The mouse does not work.” on page 83.  
S.M.A.R.T. Indicates An Imminent Hard  
Drive Failure  
A problem with the hard drive has been  
detected. For more information, see “Hard  
drive problems” on page 85.  
No CD-ROM / DVD Drive Found  
No Hard Drive Found  
The CD-ROM drive was not found. For more  
information, see “CD drive problems” on  
page 80.  
The hard drive was not found. For more  
information, see “Hard drive problems” on  
page 85.  
Error messages  
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Beep codes  
Whenever a recoverable error occurs during POST, the BIOS displays an error  
message describing the problem. The BIOS also issues a beep code (one long  
tone followed by two short tones) during POST if the video configuration fails  
(a faulty video card or no card installed) or if an external ROM module does  
not properly checksum to zero.  
An external ROM module (for example, a video BIOS) can also issue audible  
errors, usually consisting of one long tone followed by a series of short tones.  
For more information on the beep codes issued, check the documentation for  
that external device.  
There are several POST routines that issue a POST terminal error and shut  
down the system if they fail. Before shutting down the system, the  
terminal-error handler issues a beep code signifying the test point error. This  
beep code consists of one long tone and a series of short tones.  
94  
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If POST completes normally, the BIOS issues one short beep before passing  
control to the operating system.  
Short Beeps  
Description  
1
Refresh failure  
2
Parity cannot be reset  
First 64 KB memory failure  
Timer not operational  
3
4
5
Not used  
6
8042 GateA20 cannot be toggled  
Exception interrupt error  
Display memory R/W error  
Not used  
7
8
9
10  
11  
CMOS shutdown register test error  
Invalid BIOS (for example, POST module not found)  
Beep codes  
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A
Reference Data  
Intel 850 ATX System Board Technical  
Reference  
Features  
This FC-PGA2 system board uses the Intel® 850 chipset. The system board  
supports:  
I Direct RAMBUS® RDRAM RIMM system memory  
I Intel® Pentium® 4 processors  
I Ultra ATA 33/66/100 drives  
I 100 MHz Front Side Bus (FSB) (400 MHz Data Bus)  
I 4x AGP  
I ACPI 1.0b power management  
I Integrated Intel 802.3 10/100 Mbit/sec LAN  
Intel 850 ATX System Board Technical Reference  
97  
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System board layout  
The following illustration shows the system board divided into two sections:  
1
2
98  
Reference Data  
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Section 1  
A B  
C D E  
F
G
Intel 850 ATX System Board Technical Reference  
99  
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A USB front panel header (2.0)  
B Front panel header  
C BIOS configuration jumper  
D Battery  
E
F
PCI expansion slots  
AGP expansion slot  
G CNR expansion slot (not supported)  
100  
Reference Data  
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Section 2  
A B C D  
E F  
G
H I J  
K
Q
O
M
R
L
N
P
Intel 850 ATX System Board Technical Reference  
101  
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A Primary IDE cable connector  
B Secondary IDE cable connector  
C Auxiliary power connector  
D Memory expansion slots  
E
F
Processor socket  
Auxiliary power connector  
G Intruder header  
H Diskette drive cable connector  
I
Main power connector  
Auxiliary fan connector  
J
K Processor fan connector  
Personal System/2™ (PS/2) mouse port  
L
M PS/2 keyboard port  
N USB ports (1.1)  
O Serial (COM) connector  
P
Parallel (LPT) printer connector  
Q Network jack  
R USB ports (2.0)  
102  
Reference Data  
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BIOS configuration jumper settings  
The BIOS configuration jumper lets you clear passwords or recover your BIOS  
if it becomes corrupted. For information about the location of this jumper,  
see “Section 1” on page 99.  
Setting  
Jumper placement  
When used  
Normal  
For normal operation  
(1-2 position)  
CONFIG  
3
J9H2  
Configure  
Recover  
For clearing passwords  
(2-3 position)  
CONFIG  
3
J9H2  
For recovering the BIOS  
(no jumper)  
CONFIG  
3
J9H2  
Intel 850 ATX System Board Technical Reference  
103  
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Specifications  
The following specifications are for the standard configuration. Your system  
may contain optional equipment. All specifications are subject to change  
without notice or obligation.  
®
®
Intel Pentium 4 processors utilizing 478-pin FC-PGA2  
connector  
Supported processors  
Intel 850  
Chipset  
Memory  
184-pin, 2.5V, PC800 Direct Rambus Interface Memory  
Modules (RIMMs). Two channels. Four slots. Expandable to  
2 GB (with 512 Mb technology).  
AMI BIOS. Flash BIOS for easy updates from diskette.  
BIOS  
Supports four IDE devices using two on-board PCI IDE  
connectors with PIO, Bus Master, and Ultra DMA33/66/100  
operation modes. Automatic drive type selection for easy  
setup.  
Hard drive interface  
A diskette drive controller is integrated on the system board.  
Support is available for a single diskette drive.  
Diskette drive interface  
4 USB 2.0 ports, 2 USB 1.1 ports  
Universal Serial Bus  
(USB)  
I
4 rear ports (2 USB 2.0, 2 USB 1.1)  
I
2 front panel ports (USB 2.0)  
PS/2 mouse port  
Mouse  
PS/2 keyboard port  
Keyboard  
One parallel (LPT) port and one serial (COM) port. Settings  
are configurable from the system setup program. No jumper  
changes required.  
Input/Output connectors  
Integrated Intel 802.3 10/100 Mbit/sec LAN  
LAN Subsystem  
Battery  
2032-style  
1
AGP expansion slot  
PCI expansion slots  
CNR expansion slot  
5
1 (not supported)  
104  
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Operating temperature: 10°C to 35°C (50°F to 95°F)  
Humidity: 20% to 80%  
Environment  
Altitude: -60.96 m to 3048 m  
CPU clearance: >10.16 mm after installation, top and sides  
Many products for Gateway and its subsidiaries are custom engineered by our  
suppliers to Gateway specifications and may vary from similarly marketed  
products.  
Intel 850 ATX System Board Technical Reference  
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Reference Data  
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Safety,  
Regulatory, and  
Legal Information  
B
Important safety information  
Your Gateway system is designed and tested to meet the latest standards for safety of information  
technology equipment. However, to ensure safe use of this product, it is important that the  
safety instructions marked on the product and in the documentation are followed.  
Warning  
Always follow these instructions to help guard against  
personal injury and damage to your Gateway system.  
Setting up your system  
I
Read and follow all instructions marked on the product and in the documentation before you  
operate your system. Retain all safety and operating instructions for future use.  
I
I
I
Do not use this product near water or a heat source such as a radiator.  
Set up the system on a stable work surface.  
The product should be operated only from the type of power source indicated on the rating  
label.  
I
I
If your computer has a voltage selector switch, make sure that the switch is in the proper  
position for your area. The voltage selector switch is set at the factory to the correct voltage.  
Openings in the computer case are provided for ventilation. Do not block or cover these  
openings. Make sure you provide adequate space, at least 6 inches (15 cm), around the system  
for ventilation when you set up your work area. Never insert objects of any kind into the  
computer ventilation openings.  
Important safety information  
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I
Some products are equipped with a three-wire power cord to make sure that the product is  
properly grounded when in use. The plug on this cord will fit only into a grounding-type  
outlet. This is a safety feature. If you are unable to insert the plug into an outlet, contact an  
electrician to install the appropriate outlet.  
I
I
If you use an extension cord with this system, make sure that the total ampere rating on the  
products plugged into the extension cord does not exceed the extension cord ampere rating.  
If your system is fitted with a TV Tuner, cable, or satellite receiver card, make sure that the  
antenna or cable system is electrically grounded to provide some protection against voltage  
surges and buildup of static charges.  
Care during use  
I
Do not walk on the power cord or allow anything to rest on it.  
I
Do not spill anything on the system. The best way to avoid spills is to avoid eating and  
drinking near your system.  
I
Some products have a replaceable CMOS battery on the system board. There is a danger of  
explosion if the CMOS battery is replaced incorrectly. Replace the battery with the same or  
equivalent type recommended by the manufacturer. Dispose of batteries according to the  
manufacturer’s instructions.  
I
I
When the computer is turned off, a small amount of electrical current still flows through the  
computer. To avoid electrical shock, always unplug all power cables and modem cables from  
the wall outlets before cleaning the system.  
Unplug the system from the wall outlet and refer servicing to qualified personnel if:  
I
The power cord or plug is damaged.  
I
Liquid has been spilled into the system.  
I
The system does not operate properly when the operating instructions are followed.  
I
The system was dropped or the cabinet is damaged.  
I
The system performance changes.  
Replacement parts and accessories  
Use only replacement parts and accessories recommended by Gateway.  
Important  
Caution  
Do not use Gateway products in areas classified as  
hazardous locations. Such areas include patient care  
areas of medical and dental facilities, oxygen-laden  
environments, or industrial facilities.  
To reduce the risk of fire, use only No. 26 AWG or larger  
telecommunications line cord.  
108  
Safety, Regulatory, and Legal Information  
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Regulatory compliance statements  
United States of America  
Federal Communications Commission (FCC)  
Unintentional emitter per FCC Part 15  
This device has been tested and found to comply with the limits for a Class B digital device,  
pursuant to Part 15 of the FCC rules. These limits are designed to provide reasonable protection  
against harmful interference in a residential installation. This equipment generates, uses, and  
can radiate radio frequency energy and, if not installed and used in accordance with the  
instructions, may cause harmful interference to radio or television reception. However, there is  
no guarantee that interference will not occur in a particular installation. If this equipment does  
cause interference to radio and television reception, which can be determined by turning the  
equipment off and on, the user is encouraged to try to correct the interference by one or more of  
the following measures:  
I
Reorient or relocate the receiving antenna  
I
Increase the separation between the equipment and receiver  
I
Connect the equipment to an outlet on a different circuit from that to which the receiver is  
connected  
I
Consult the dealer or an experienced radio/TV technician for help.  
Compliance Accessories: The accessories associated with this equipment are: shielded video  
cable when an external monitor is connected. These accessories are required to be used in order  
to ensure compliance with FCC rules.  
FCC declaration of conformity  
Responsible party:  
Gateway Companies, Inc.  
610 Gateway Drive, North Sioux City, SD 57049  
(605) 232-2000 Fax: (605) 232-2023  
Product:  
I
Gateway E-4650  
For unique identification of the product configuration, please submit the 10-digit serial number  
found on the product to the responsible party.  
This device complies with Part 15 of the FCC Rules. Operation of this product is subject to the  
following two conditions: (1) this device may not cause harmful interference, and (2) this device  
must accept any interference received, including interference that may cause undesired  
operation.  
Caution  
Changes or modifications not expressly approved by  
Gateway could void the FCC compliance and negate your  
authority to operate the product.  
Telecommunications per FCC part 68  
Regulatory compliance statements  
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(applicable to products fitted with USA modems)  
Your modem complies with Part 68 of the Federal Communications Commission (FCC) rules. On  
the computer or modem card is a label that contains the FCC registration number and Ringer  
Equivalence Number (REN) for this device. If requested, this information must be provided to the  
telephone company.  
An FCC-compliant telephone line cord with a modular plug is required for use with this device.  
The modem is designed to be connected to the telephone network or premises wiring using a  
compatible modular jack which is Part 68-compliant. See installation instructions for details.  
The Ringer Equivalence Number (REN) is used to determine the number of devices which may be  
connected to the telephone line. Excessive RENs on a telephone line may result in the devices  
not ringing in response to an incoming call. In most areas, the sum of RENs should not exceed  
five (5.0). To be certain of the number of devices that may be connected to a line, as determined  
by the total RENs, contact the local telephone company.  
If this device causes harm to the telephone network, the telephone company will notify you in  
advance that temporary discontinuance of service may be required. The telephone company may  
request that you disconnect the equipment until the problem is resolved.  
The telephone company may make changes in its facilities, equipment, operations, or procedures  
that could affect the operation of this equipment. If this happens, the telephone company will  
provide advance notice in order for you to make necessary modifications to maintain  
uninterrupted service.  
This equipment cannot be used on telephone company-provided coin service. Connection to  
party line service is subject to state tariffs. Contact the state public utility commission or public  
service commission for information.  
When programming or making test calls to emergency numbers:  
I
Remain on the line and briefly explain to the dispatcher the reason for the call.  
I
Perform such activities in the off-peak hours such as early morning or late evenings.  
The United States Telephone Consumer Protection Act of 1991 makes it unlawful for any person  
to use a computer or other electronic device to send any message via a telephone fax machine  
unless such message clearly contains, in a margin at the top or bottom of each transmitted page  
or on the first page of the transmission, the date and time it is sent, an identification of the  
business, other entity, or other individual sending the message, and the telephone number of the  
sending machine or such business, other entity, or individual. Refer to your fax communication  
software documentation for details on how to comply with the fax-branding requirement.  
110  
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Canada  
Industry Canada (IC)  
Unintentional emitter per ICES-003  
This digital apparatus does not exceed the Class B limits for radio noise emissions from digital  
apparatus as set out in the radio interference regulations of Industry Canada.  
Le présent appareil numérique n’émet pas de bruits radioélectriques dépassant les limites  
applicables aux appareils numériques de Classe B prescrites dans le règlement sur le brouillage  
radioélectrique édicté par Industrie Canada.  
Telecommunications per DOC notice  
(for products fitted with an IC-compliant modem)  
The Industry Canada label identifies certified equipment. This certification means that the  
equipment meets certain telecommunications network protective, operation, and safety  
requirements. The Department does not guarantee the equipment will operate to the users’  
satisfaction.  
Before installing this equipment, users should make sure that it is permissible to be connected to  
the facilities of the local telecommunications company. The equipment must also be installed  
using an acceptable method of connection. In some cases, the inside wiring associated with a  
single-line individual service may be extended by means of a certified connector assembly. The  
customer should be aware that compliance with the above conditions may not prevent  
degradation of service in some situations.  
Repairs to certified equipment should be made by an authorized Canadian maintenance facility  
designated by the supplier. Any repairs or alterations made by the user to this equipment, or  
equipment malfunctions, may give the telecommunications company cause to request the user  
to disconnect the equipment.  
Users should make sure, for their own protection, that the electrical ground connections of the  
power utility, telephone lines, and internal metallic water pipe system, if present, are connected  
together. This precaution may be particularly important in rural areas.  
Warning  
To avoid electrical shock or equipment malfunction do not  
attempt to make electrical ground connections by yourself.  
Contact the appropriate inspection authority or an  
electrician, as appropriate.  
The Ringer Equivalence Number (REN) assigned to each terminal device provides an indication  
of the maximum number of terminals allowed to be connected to a telephone interface. The  
termination on an interface may consist of any combination of devices subject only to the  
requirement that the sum of the Ringer Equivalence Numbers of all the devices does not  
exceed 5.  
Regulatory compliance statements  
111  
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European Union  
The following information is only applicable to systems labeled with the CE mark  
.
European directives  
This Information Technology Equipment has been tested and found to comply with the  
following European directives:  
I
EMC Directive 89/336/EEC with amending directives 92/31/EEC & 93/68/EEC as per  
- EN 55022 Class B  
- EN 61000-3-2  
- EN 61000-3-3  
- EN 55024  
I
Low Voltage Directive (Safety) 73/23/EEC as per EN 60950(A1/A2/A3/A4/A11)  
I
Radio and Telecom Terminal Equipment Directive 199/5/EC as per CTR21 (if fitted with a  
modem device)  
European telecommunication information (for products fitted with EU-approved  
modems)  
Marking by the symbol  
indicates compliance of this equipment to the Radio and Telecom  
Terminal Equipment Directive 1999/5/EC. Such marking is indicative that this equipment meets  
or exceeds the following technical standards:  
CTR 21 – Attachment requirements for pan-European approval for connection to the analogue  
Public Switched Telephone Networks (PSTNs) of TE (excluding TE supporting voice telephony  
services) in which network addressing, if provided, is by means of Dual Tone Multi-Frequency  
(DTMF) signaling.  
Warning  
Although this equipment can use either loop disconnect  
(Pulse) or DTMF (Tone) signaling, only the performance  
of the DTMF signaling is subject to regulatory  
requirements for correct operation. It is therefore strongly  
recommended that the equipment is set to use DTMF  
signaling for access to public or private emergency  
services. DTMF signaling also provides faster call setup.  
This equipment has been approved to Council Decision 98/482/EEC—“CTR 21” for  
Pan-European single terminal connection to the Public Switched Telephone Network (PSTN).  
However, due to differences between the individual PSTNs provided in different countries, the  
approval does not, of itself, give an unconditional assurance of successful operation on every  
PSTN termination point. In the event of problems, you should contact Gateway Technical  
Support.  
112  
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Japan  
VCCI statement  
This equipment is in the Class B category (Information Technology Equipment to be used in a  
residential area or an adjacent area thereto) and conforms to the standards set by the Voluntary  
Control Council for Interference by Information Technology Equipment aimed at preventing  
radio interference in such residential areas. When used near a radio or TV receiver, it may  
become the cause of radio interference. Read instructions for correct handling.  
Regulatory compliance statements  
113  
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Australia and New Zealand  
EMI statement  
This device has been tested and found to comply with the limits for a Class B digital device,  
pursuant to the Australian/New Zealand standard AS/NZS 3548 set out by the Australian  
Communications Authority and the Radio Spectrum Management Agency.  
New Zealand telecommunication statement (for products fitted with  
Telepermit-approved modems)  
The grant of a Telepermit for any item of terminal equipment indicates only that Telecom has  
accepted that the item complies with minimum conditions for connection to its network. It  
indicates no endorsement of the product by Telecom, nor does it provide any sort of warranty.  
Above all, it provides no assurance that any item will work correctly in all respects with another  
item of Telepermitted equipment of a different make or model, nor does it imply that any  
product is compatible with all of Telecom's network services.  
This equipment shall not be set up to make automatic calls to the Telecom ‘111’ Emergency  
Service.  
Important  
Under power failure conditions, this telephone may not  
operate. Make sure that a separate telephone, not  
dependent on local power, is available for emergency use.  
Some parameters required for compliance with Telecom’s Telepermit requirements are dependent  
on the equipment (PC) associated with this device. The associated equipment shall be set to  
operate within the following limits for compliance with Telecom’s specifications:  
(a)There shall be no more than 10 calls to the same number within any 30-minute period for any  
single manual call initiation, and  
(b)The equipment shall go on-hook for a period of not less than 30 seconds between the end of  
one attempt and the beginning of the next attempt.  
The equipment shall be set to make sure that automatic calls to different numbers are spaced  
such that there is no less than 5 seconds between the end of one call attempt and the beginning  
of another.  
The equipment shall be set to make sure that calls are answered between 3 and 30 seconds of  
receipt of ringing.  
114  
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Laser safety statement  
All Gateway systems equipped with CD and DVD drives comply with the appropriate safety  
standards, including IEC 825. The laser devices in these components are classified as “Class 1  
Laser Products” under a US Department of Health and Human Services (DHHS) Radiation  
Performance Standard. Should the unit ever need servicing, contact an authorized service  
location.  
Warning  
Use of controls or adjustments or performance of  
procedures other than those specified in this manual may  
result in hazardous radiation exposure. To prevent  
exposure to laser beams, do not try to open the enclosure  
of a CD or DVD drive.  
Laser safety statement  
115  
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Television antenna connectors  
protection (for systems fitted with  
TV/cable TV tuner cards)  
External television antenna grounding  
If an outside antenna or cable system is to be connected to your Gateway PC, make sure that the  
antenna or cable system is electrically grounded to provide some protection against voltage  
surges and static charges.  
Article 810 of the National Electrical Code, ANSI/NFPSA 70, provides information with regard to  
proper grounding of the mast and supporting structure, grounding of the lead-in wire to an  
antenna discharge unit, size of grounding conductors, location of antenna discharge unit,  
connection to grounding electrodes, and requirements for the grounding electrode.  
Lightning protection  
For added protection of any Gateway product during a lightning storm or when it is left  
unattended or unused for long periods of time, unplug the product from the wall outlet and  
disconnect the antenna or cable system.  
Power lines  
Do not locate the antenna near overhead light or power circuits, or where it could fall into such  
power lines or circuits.  
116  
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Warning  
When installing or realigning an outside antenna system,  
extreme care should be taken to keep from touching such  
power lines or circuits. Contact with them could be fatal.  
7
6
5
4
3
1
2
Antenna and satellite grounding  
Reference Grounding component  
1
2
3
4
5
6
7
Electric service equipment  
Power service grounding electrode system (NEC Art 250, Part H)  
Ground clamps  
Grounding conductors (NEC Section 810-21)  
Antenna discharge unit (NEC Section 810-20)  
Ground clamp  
Antenna lead-in wire  
Television antenna connectors protection (for systems fitted with TV/cable TV tuner cards)  
117  
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Notices  
Copyright © 2001 Gateway, Inc.  
All Rights Reserved  
4545 Town Centre Court  
San Diego, CA 92121 USA  
All Rights Reserved  
This publication is protected by copyright and all rights are reserved. No part of it may be reproduced or  
transmitted by any means or in any form, without prior consent in writing from Gateway.  
The information in this manual has been carefully checked and is believed to be accurate. However, changes are  
made periodically. These changes are incorporated in newer publication editions. Gateway may improve and/or  
change products described in this publication at any time. Due to continuing system improvements, Gateway is  
not responsible for inaccurate information which may appear in this manual. For the latest product updates,  
consult the Gateway Web site at www.gateway.com. In no event will Gateway be liable for direct, indirect, special,  
exemplary, incidental, or consequential damages resulting from any defect or omission in this manual, even if  
advised of the possibility of such damages.  
In the interest of continued product development, Gateway reserves the right to make improvements in this  
manual and the products it describes at any time, without notices or obligation.  
Trademark Acknowledgments  
1-800-GATEWAY, ActiveCPR, ALR, AnyKey, black-and-white spot design, CrystalScan, Destination, DestiVu, EZ  
Pad, EZ Point, Field Mouse, Gateway 2000, Gateway Country, gateway.net, Gateway stylized logo, Perfect  
Scholar, Solo, TelePath, Vivitron, stylized “G” design, and “You’ve got a friend in the business” slogan are  
registered trademarks and black-and-white spotted box logo, GATEWAY, Gateway Astro, Gateway@Work,  
Gateway Connected touch pad, Gateway Connected music player, Gateway Cyber:)Ware, Gateway  
Education:)Ware, Gateway Flex Case, Gateway Gaming:)Ware, Gateway GoBack, Gateway Gold, Gateway  
Learning:)Ware, Gateway Magazine, Gateway Micro Server, Gateway Money:)Ware, Gateway Music:)Ware,  
Gateway Networking Solutions, Gateway Online Network (O.N.) solution, Gateway Photo:)Ware, Gateway  
Professional PCs, Gateway Profile, Gateway Solo, green stylized GATEWAY, green stylized Gateway logo,  
Gateway Teacher:)Ware, Gateway Video:)Ware, HelpSpot, InforManager, Just click it!, Learn@Gateway, Kids  
BackPack, SERVE-TO-ORDER, Server Watchdog, SpotShop, Spotshop.com, and Your:)Ware are trademarks of  
Gateway, Inc. Intel, Intel Inside logo, and Pentium are registered trademarks and MMX is a trademark of Intel  
Corporation. Microsoft, MS, MS-DOS, and Windows are trademarks or registered trademarks of Microsoft  
Corporation. All other product names mentioned herein are used for identification purposes only, and may be the  
trademarks or registered trademarks of their respective companies.  
Macrovision statement  
If your computer has a DVD drive and an analog TV Out port, the following paragraph applies:  
This product incorporates copyright protection technology that is protected by method claims of certain U.S.  
patents and other intellectual property rights owned by Macrovision Corporation and other rights owners. Use of  
this copyright protection technology must be authorized by Macrovision Corporation, and is intended for home  
and other limited viewing uses only unless otherwise authorized by Macrovision Corporation. Reverse  
engineering or disassembly is prohibited.  
118  
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Index  
updating 48  
BIOS Setup utility 45  
menus 47  
Numerics  
3.5-inch device  
cabling information 22  
installing 21  
preparing to install 21  
removing 21  
replacing 21  
navigating through 46  
saving system configuration  
information 45  
boot menu  
BIOS Setup utility 47  
A
C
cabling  
AC power connector 5  
accessories  
drives 22  
safety precautions 108  
providing space 9  
adapter card  
case  
installing 30  
closing 17  
opening 17  
CD/DVD drive 3  
cabling information 22  
eject button 3  
installing 21  
removing 30  
replacing 30  
troubleshooting 88  
add-in card  
installing 30  
removing 30  
preparing to install 21  
removing 21  
replacing 21  
replacing 30  
troubleshooting 88  
additional information vi  
adjusting the monitor 10  
advanced menu  
BIOS Setup utility 47  
air circulation  
troubleshooting 80  
checking system health with  
LANDesk 74  
conditioner  
line 52  
providing space 9  
configuration  
jumper settings 49  
connecting system power 9  
connections  
B
back features 4  
backing up files 69  
battery  
Ethernet 5  
external audio 6  
external microphone 6  
external speakers 6  
game 6  
headphones 6  
joystick 6  
line in 6  
installing 42  
removing 42  
replacing 42  
troubleshooting 78  
warnings 42  
beep codes 94  
BIOS  
Index  
119  
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line out 6  
error messages 92  
Error-checking 65  
Ethernet jack 5  
exit menu  
BIOS Setup utility 47  
expansion card  
installing 30  
removing 30  
replacing 30  
troubleshooting 88  
external audio jack 6  
MIDI 6  
modem 6  
monitor (VGA) 5  
network 5  
parallel 5  
power 5  
PS/2 keyboard 5  
PS/2 mouse 5  
serial 5  
speaker out 6  
USB 3, 5  
F
cover  
removing 17  
replacing 17  
cover release lever 6  
creating startup diskettes 75  
FAQ (frequently asked questions),  
accessing vi  
features  
back 4  
front 2  
files  
D
deleting files and folders 64  
Disk Cleanup 64  
Disk Defragmenter 67  
diskette drive 3  
backing up 69  
deleting 64  
fragmentation 67  
front bezel  
removing 23  
replacing 23  
front features 2  
cabling information 22  
eject button 3  
installing 21  
preparing to install 21  
removing 21  
G
replacing 21  
game port 6  
troubleshooting 84  
drive  
H
cabling information 22  
CD/DVD 3  
diskette 3  
preparing to install 21  
replacing 3.5-inch 21  
replacing CD/DVD 21  
replacing diskette 21  
replacing hard 21  
supported types 21  
hard drive  
cabling information 22  
checking for errors on 65  
checking for free space 63  
defragmenting 67  
installing 21  
preparing to install 21  
removing 21  
replacing 21  
scanning for errors on 65  
troubleshooting 85  
hardware management  
E
electrostatic discharge (ESD) 15  
120  
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LANDesk Heceta IV 7  
Hibernate mode 3, 53, 58, 59  
humidity  
K
keyboard  
cleaning 72  
port 5  
protecting the computer 9  
troubleshooting 82  
I
installing  
L
3.5-inch device 21  
adapter card 30  
add-in card 30  
battery 42  
LANDesk Client Manager  
installing 74  
restoring 74  
line conditioners 52  
line in jack 6  
bezel 23  
case cover 17  
CD/DVD drive 21  
diskette drive 21  
expansion card 30  
hard drive 21  
LANDesk Client Manager 74  
main board 35  
memory 37  
line out jack 6  
M
magnetic fields  
protecting your computer 9  
main board  
installing 35  
removing 35  
power supply 33  
system board 35  
interference  
replacing 35  
main menu  
BIOS Setup utility 47  
maintenance  
avoiding magnetic 9  
cleaning component exteriors 71  
cleaning the case 71  
cleaning the keyboard 72  
cleaning the mouse 73  
cleaning the screen 72  
defragmenting 67  
using Scheduled Task Wizard 70  
maintenance menu  
BIOS Setup utility 47  
manual conventions v  
memory  
J
jacks  
Ethernet 5  
external audio 6  
external microphone 6  
external speakers 6  
headphones 6  
line in 6  
line out 6  
modem 6  
network 5  
installing RIMM 37  
troubleshooting 86  
microphone jack 6  
MIDI port 6  
speaker out 6  
joystick port 6  
jumper  
configuration 49  
settings 49  
modem  
jack 6  
troubleshooting 87  
monitor  
Index  
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adjusting 10  
port 5  
LED 10  
line conditioners 52  
management 53  
schemes 55  
troubleshooting 90  
mouse  
cleaning 73  
port 5  
troubleshooting 83  
source problems 51  
Standby mode 53, 56  
surge suppressors 51  
uninterruptible power supply  
(UPS) 52  
N
network jack 5  
Norton Antivirus 61  
power button 3, 54  
power supply  
installing 33  
O
removing 33  
opening the case 17  
operating system  
setting up 11  
replacing 33  
printer  
parallel port 5  
troubleshooting 89  
protecting computer against power  
source problems 51  
P
parallel port 5  
peripheral devices  
troubleshooting 88  
ports  
R
recovery  
game 6  
system 75  
joystick 6  
removing  
MIDI 6  
3.5-inch device 21  
adapter card 30  
add-in card 30  
battery 42  
monitor 5  
parallel 5  
PS/2 keyboard 5  
PS/2 mouse 5  
case cover 17  
CD/DVD drive 21  
diskette drive 21  
expansion card 30  
files and folders 64  
front bezel 23  
hard drive 21  
main board 35  
power supply 33  
system board 35  
replacing  
serial 5  
USB 3, 5  
POST (power-on self-test) 11  
power  
advanced settings 55, 57  
BIOS Setup utility menu 47  
button 3, 10, 12, 13  
changing advanced settings 57  
changing modes 54  
changing schemes 55  
changing settings 55  
connecting 9  
3.5-inch device 21  
adapter card 30  
add-in card 30  
battery 42  
connector 5  
Hibernate mode 53, 58  
122  
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case cover 17  
CD/DVD drive 21  
diskette drive 21  
expansion card 30  
front bezel 23  
system board  
configuration jumper 49  
installing 35  
removing 35  
replacing 35  
hard drive 21  
system configuration  
recording 75  
system recovery 75  
System Restoration CD 75  
main board 35  
memory 37  
power supply 33  
system board 35  
resetting the computer 13  
restoring  
T
temperature  
LANDesk Client Manager 74  
protecting the computer 9  
troubleshooting  
adapters 88  
system 75  
Resume mode 3  
RIMM memory 37  
adjusting the monitor 10  
battery 78  
S
beep codes 94  
CD/DVD drive 80  
checklist 77  
safety  
battery warnings 42  
general precautions 107  
saving system configuration settings 75  
ScanDisk 65  
Scheduled Tasks Wizard 70  
security menu  
computer 82  
diskette drive 84  
error messages 92  
frequently asked questions (FAQ) vi  
guidelines 78  
BIOS Setup utility 47  
serial port 5  
hard drive 84, 85  
heat sources 9  
humidity 9  
setting up  
computer 9  
keyboard 82  
operating system 11  
safety precautions 107  
Windows 11  
magnetic interference 9  
memory 86  
modem 87  
Setup utility  
monitor 90  
see BIOS Setup utility  
speakers jack 6  
Standby mode 3, 53, 56  
starting  
computer 3, 10  
startup diskette  
mouse 83  
overheating 9  
peripherals 88  
power connections 9  
power source problems 51  
printer 89  
creating 75  
processor 86  
video 90  
static electricity 15  
surge protector 51  
surge suppressors 51  
turning off computer 12  
Index  
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U
uninterruptible power supply (UPS) 52,  
59  
updating the BIOS 48  
USB port 3, 5  
utility software  
BIOS Setup utility 45  
V
video  
troubleshooting 90  
virus 61  
protecting against 61  
removing with Norton AntiVirus 61  
voltage selector switch 5  
W
warning  
battery 42  
Windows  
resetting the computer 13  
setup 11  
124  
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MAN US E4650 SYS GDE R0 10/01  
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