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Safety Information
Safety Warnings
Potentially hazardous voltages exist within this unit. Always observe
standard safety precautions and also the safety warnings in this guide
during installation, operation, and maintenance of this product. There are no
user provisionable options.
FCC Warning
This equipment has been tested and found to comply with the limits for a
Class B digital device, pursuant to Part 15 of the FCC Rules. These limits
are designed to provide reasonable protection against harmful interference
when the equipment is operated in a residential environment. This
equipment generates, uses, and can radiate radio frequency energy and, if
not installed and used in accordance with the instruction manual, may cause
harmful interference to radio communications. However, there is no
guarantee that interference will not occur in a particular installation. If this
equipment does cause harmful interference to radio or television reception,
which can be determined by turning the equipment off and on, the user is
encouraged to try to correct the interference by one or more of the following
measures:
•
•
•
Reorient or relocate the receiving antenna.
Increase the separation between the equipment and receiver.
Connect the equipment to an outlet on a circuit different from that to
which the receiver is connected.
•
Consult the dealer or an experienced radio/TV technician for help.
UL Installation Safety Instructions
This device is UL listed. Follow these instructions.
•
•
Never install telephone wiring during a lightning storm.
Never install telephone jacks in a wet location unless the jack is
specifically designed for wet locations.
•
•
Never touch the telephone wires or terminals unless the telephone line
has been disconnected at the network interface.
Use caution when installing or modifying telephone lines.
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Table of Contents
Page
1 Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
1.1 ADSL Technology . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
1.2 Unpacking Instructions . . . . . . . . . . . . . . . . . . . . . . . . 2
1.3 DSL Modem Package Contents . . . . . . . . . . . . . . . . . . 3
2 DSL Modem Description. . . . . . . . . . . . . . . . . . . . . . . . . 4
2.1 DSL Front Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
2.2 DSL Rear Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
2.3 DSL Bottom Panel. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
3 Installing the Splitterless DSL Modem . . . . . . . . . . . . . 7
3.1 Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
3.2 Microfilter Installation Procedures . . . . . . . . . . . . . . . 8
3.3 Connecting Multiple PCs to an Ethernet Local Area Net-
work (LAN) using the Splittlerless Application. . . . . 11
4 Installing the DSL Modem with Splitter. . . . . . . . . . . . 12
4.1 Connecting the Inside Wire and Modem Cables . . . . 12
4.2 Connecting Multiple PCs to an Ethernet Local Area Net-
work (LAN) using the Splitter Application . . . . . . . . 15
5 Powering the DSL Modem . . . . . . . . . . . . . . . . . . . . . . 16
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1 Introduction
Congratulations on your purchase of a Digital Subscriber Line
(DSL) modem. The DSL modem is part of a system that
provides an integrated end-to-end solution for data
connectivity, multimedia services, and high-speed Internet
access services using asymmetrical digital subscriber line
(ADSL) transmission over your current telephone wiring. With
ADSL technology, information can be processed at speeds up to
250 times faster than today’s analog modems.
1.1 ADSL Technology
The ADSL technology uses advanced digital modulation to
transmit at high speeds over standard telephone wiring. This
technology can download data at speeds up to 8 megabits per
second and upload data at speeds up to 768 kilobytes per
second.
Phone
PC with
Ethernet
NIC
Local Telephone
Company
POWER
MODEM
DATA
DSL Modem
By using a DSL modem, Internet service providers and local
telephone companies can offer high-speed Internet access,
virtual private networks (VPNs), telecommuting, video on
demand, and other broadband services.
There are two methods of installing the DSL modem service in
the home. Both methods are explained in the following
chapters. The first method, using microfilters, is explained in
Chapter 3. The microfilter removes high-frequency noise from
1
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your telephone sets and other telecommunication devices. The
second method requires a splitter and is explained in Chapter
4. If it is determined that a splitter is required, it will be
installed by your DSL service provider.
Whether microfilters or a splitter is installed, a DSL modem
allows telephone conversation and data downloads
simultaneously over the existing telephone line. The
microfilters and splitter are completely passive. The telephone
service will work, even in instances of power outage. The DSL
modem encodes the data sent from the PC and sends it to a
corresponding DSL modem located at the local service
provider’s office.
1.2 Unpacking Instructions
Before unpacking, make a preliminary inspection of the
shipping box. Any evidence of damage should be noted and
reported immediately to a customer support center.
Note: The customer support information can be found in the product
information packet provided by your DSL service provider. Keep the
shipping boxes and packing material for return.
It is recommended that you unpack the equipment on a clean,
flat surface.
1. Place the shipping box upright. Cut the sealing tape
and then open the flaps.
2. Take out the items in the box. Inspect the product for
damage and verify that all parts are included.
3. Report any damage or missing parts to the customer
support center.
2
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1.3 DSL Modem Package Contents
The DSL Modem package contains:
A
T
DA
MODEM
POWER
Part # FC9660CB23
Part # FC9660RA12
DSL Modem
RJ-45 Ethernet Crossover Cable
Part # FC9660CB26
Part # FC9660PS11
RJ-11 to RJ-11 Line Cord
Power Supply Convertor
L I N E
P H O N E
Microfilter
2-Outlet
Modular Adapter
Microfilter (splitterless
application)
Two-Outlet Modular Adapter (splitterless
operation)
Figure 1-1: DSL Modem Package Contents
3
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2 DSL Modem Description
2.1 DSL Front Panel
Figure 2-1 depicts the DSL modem LEDs.
SPEED
POWER
PORT
MODEM
DA
T
A
Power LED
Modem LED
Data LED
Figure 2-1: DSL Modem LEDs
The following table describes the LEDs on the DSL modem.
Modem Lights
Description
On
POWER
MODEM
DATA
Indicates power is applied to the modem
Indicates a link with the phone company equipment
Indicates the ADSL data rate is operating
4
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2.2 DSL Rear Panel
Figure 2-2 depicts the rear connections of the DSL modem.
DATA
LINE
Figure 2-2: DSL Rear Panel Connections
The following table lists and describes the functions of the
items located on the rear of the modem.
Connector
Description
POWER
Multipin connection for the power supply wall transformer
cable
DATA
LINE
RJ -45 connection for the Ethernet cable (crossover)
RJ -11 cable connection to the wall plate
5
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2.3 DSL Bottom Panel
The DSL modem can be installed on a desktop, shelf, or
mounted on a wall. Wall mounting requires two wall anchors
(not included). The holes located on the bottom of the modem
are used to hang the unit on the wall anchors.
Figure 2-3 shows the bottom of the DSL modem.
Holes for
wall mounting
Figure 2-3: DSL Bottom Panel of Modem
6
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3 Installing the Splitterless DSL Modem
3.1 Overview
The procedures in this chapter apply to those customers who
install their own microfilter-to-phone connections. If a DSL
technician is performing the wiring, proceed to Section 5,
Powering the Modem.
Note: Do not install a microfilter on the DSL modem line.
The splitterless installation requires the placement of a
microfilter on every telephone set, answering machine, or
telephone device (i.e., analog modem) in your home. However,
several phones and, or telephone devices may share the same
microfilter. Microfilters and modular adapters are included
with your modem package.
CAUTION:
Using more than five microfilters is not recommended and can impact
the quality of your telephone service.
Note: The following installation procedure and figures represent a
possible home scheme. Not all homes will follow this convention. It is
recommended that any DSL inside wiring be performed by a DSL
technician.
7
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3.2 Microfilter Installation Procedures
Installing microfilters should not require any new inside
wiring. Existing wired RJ -11 telephone jacks are all that is
required to complete this installation. See Figure 3-1 for an
installation diagram.
Microfilter
Telephone
RJ-11
Phone
Jack
A
T
D A
M O D E M
P O W E R
2-Outlet
Modular
Adapter
D
ATA
RJ-11 Line Cord
FC9660CB26
DSL Modem
FC9660RA12
Line
Figure 3-1: Typical Splitterless Installation
1. Start in the location where you want to install your
DSL modem. Look for the existing phone outlet (RJ -11
faceplate), and remove the existing RJ -11 cord from the
wall.
2. Connect the provided two-outlet modular adapter
device into the RJ -11 telephone jack.
3. Connect the provided DSL modem RJ -11 line cord, part
number FC9660CB26, into one side of the two-outlet
modular adapter.
4. Connect the other end into the RJ -11 LINE slot, located
on the back of DSL modem.
5. Connect one of the provided microfilters into the
remaining empty two-outlet modular adapter slot.
8
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6. Connect the telephone RJ -11 cord connector into the
microfilter RJ -11 PHONE slot.
7. Connect all remaining telephone devices to a
microfilter. See Figure 3-2, 3-3, 3-4 for examples.
L I N E
P H O N E
Phone Jack
Microfilter
Telephone
Figure 3-2: Telephone Set Application
L I N E
P H O N E
Telephone
Microfilter
1
5
2
4
RJ-11
Phone
Jack
3
7
6
8
9
2-Outlet
Modular
Adapter
Fax/Answering Machine
Figure 3-3: Answering Machine Application
Phone Jack
Microfilter
Fax
Telephone
Figure 3-4: Fax Application
9
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8. For an Ethernet connection, connect one end of the
Ethernet (crossover) cable, part number FC9660CB23,
to the RJ -45 slot titled DATA on the back of the DSL
modem and connect the other end of the Ethernet cable
to the network interface card in back of the computer.
See Figure 3-5 for examples.
Note: The term “straight,” when used to describe the cable
assemblies, is defined to mean that the transmit and receive pin-
outs remain the same entering and exiting the cable assembly.
The term “crossover” means that the transmit and receive pin-out
pair will be reversed or crossed over in the cable assemblies
2-Outlet
Modular Adapter
FC9660CB23
Crossover
supplied
NIC Cable
Connection
Existing
RJ-11
Wallplate
L I N E
DSL Modem
FC9660RA12
Microfilter
DATA
LINE
Data
Line
RJ-11 Line Cord
FC9660CB26
Telephone
Figure 3-5: Ethernet Cable Connection
10
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3.3 Connecting Multiple PCs to an Ethernet Local Area
Network (LAN) using the Splitterless Application
Note: Connecting multiple PCs to the internet via a single DSL
modem may require multiple IP addresses. Call your local ISP
provider for details.
Figure 3-6 is an example of a residential, small office/home
office, or small business customer using ADSL to achieve high-
speed access to the Internet. The DATA Ethernet connection
can interface a multiport Ethernet hub. The hub allows
multiple PCs to share bandwidth to and from the DSL modem.
See section 3-2 for the microfilter installation procedure.
Note: The maximum distance for an Ethernet connection, using
category 3 or category 5 cable is 100 meters (325 feet).
2-Outlet
Modular
Adapter
Existing
RJ-11
Wallplate
NIC Cable
Connection
Hub
L I N E
P H O N E
Microfilter
RJ-45 Ethernet
Cable (straight)
(not supplied)
DSL Modem
Ethernet cable
FC9660RA12
(straight)
(not supplied)
DATA
LINE
Telephone
RJ-11 Line Cord
FC9660CB26
Data
Line
Figure 3-6: Multi-User Ethernet Internet Access
Note: Ethernet Hub and straight cables are not provided.
11
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4 Installing the DSL Modem with Splitter
4.1 Connecting the Inside Wire and Modem Cables
CAUTION:
Improper inside wiring can cause ADSL service interruption. Interior
home wire is the homeowner’s responsibility. Figure 4-1 represents a
standard wiring scheme. Not all homes will follow this convention.
Standard telephone company inside wire coverage options will not cover
the cost to repair voice path problems that result from homeowner wiring
attempts. These repairs may be billed to the homeowner as regular time
and materials repair charges. It is recommended that all ADSL inside
wiring be performed by a DSL service technician.
Inside Wire
Inside Wire Connections
DSL Splitter
Inside
2
Data Wire
G
G
R
R
Voice
Wire
New Wall Plate
with RJ-11 Jack
1
Telephone
Network
Interface
4
RJ-11 Cable
3
To
RJ-11
Telephone
Company
Cable*
FC9660CB26
DSL Modem*
FC9660RA12
DATA
1
LINE
5
Ethernet Cable*
FC9660CB23
(Crossover)
*Asterisk denotes item included in the DSL Modem package.
Figure 4-1: Connecting Inside Wire and Modem Cables
12
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Figure 4-2 shows an expanded view of the inside wiring of the
telephone network interface box.
1. On the outside of your house, locate and open the
telephone network interface box. (Your local DSL
service provider should have installed the DSL splitter)
Slide open the splitter latch door and locate the colored
screws. (Note the color of the wires that are connected
to the green and red screws.) See Figure 4-2 for an
illustration.
Telephone Network Interface Box
Red
Screw
Data
LINE 1
DSL Splitter
Voice
LINE 2
Green
Screws
LINE 3
Red
Screw
LINE 4
LINE 5
LINE 6
TELEPHONE
COMPANY
ACCESS ONLY
To Inside Telephone
Wiring (connected
by DSL Service
Technician)
To Inside
Wall Plate
(Spare IW
or New IW)
DO NOT REMOVE
THIS COVER
To Telephone Company Central Office
Twisted Pair Copper Cable
Figure 4-2: Telephone Network Interface Box- DSL Splitter
13
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2. Inside the residence, locate the telephone RJ -11 wall
jack that is nearest to your PC and remove it. Replace it
with a new dual RJ -11 wall plate and connect the same
colored wires that are attached to the green and red
screws on the DSL splitter data module to the green
and red pins on the RJ -11 wall jack. For example, if a
black wire is connected to the green screw in the data
side of the DSL splitter (see Figure 4-2 ), connect the
same black wire to the green pin of the new wall jack.
(If required, repeat this step for the voice wire.)
3. Connect the new RJ -11 cable, part number
FC9660CB26, by inserting the RJ -11 connector into the
RJ -11 data jack on the wall plate and the other end to
the LINE connector on the back of the DSL modem.
4. Connect your telephone set to the other telephone RJ -
11 voice jack on the wall plate.
5. For an Ethernet connection, connect one end of the
Ethernet (crossover) cable, part number FC9660CB23,
to the DATA connector on the back of the DSL modem
and connect the other end of the Ethernet cable to the
network interface card in the computer.
Note: The term “straight,” when used to describe the cable
assemblies, is defined to mean that the transmit and receive pin-
outs remain the same entering and exiting the cable assembly.
The term “crossover” means that the transmit and receive pin-out
pair will be reversed or crossed over in the cable assembly.
14
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4.2 Connecting Multiple PCs to an Ethernet Local Area
Network (LAN) using the Splitter Application
Note: Connecting multiple PCs to the Internet via a single DSL
modem may require multiple IP addresses. Call your ISP provider for
details.
Figure 4-3 is an example of a residential, small office/home
office, or small business customer using ADSL to achieve high-
speed access to the Internet using multiple PCs. The DATA
connection can interface a multiport Ethernet hub. The hub
allows multiple PCs to share bandwidth to and from the DSL
modem. See Section 4-1 for the procedure to connect inside
wire and modem cables.
Note: The maximum distance for an Ethernet connection, using
category 3 or category 5 cable, is 100 meters (325 feet). .
Inside Wire
(CAT 3 not required)
Multiple PC Application Using DSL Modem
Data Wire
DSL Splitter Inside
Voice
G
G
R
R
Wire
New Wall Plate
with RJ-11 Jacks
Telephone
Network
Interface
RJ-11
Cable
RJ-11
Cable
FC9660CB26
DSL Modem*
FC9660RA12
To
DATA
1
LINE
Telephone
Company
Ethernet Cable
(Straight)
(not supplied)
Hub
Ethernet Cables
(Straight)
(not supplied)
*Asterisk denotes item included in the DSL Modem package.
Figure 4-3: Multi-User Speedport Internet Access
Note: Ethernet hub and straight cables are not provided.
15
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5 Powering the Modem
WARNING:
When installing the DSL modem power supply unit, be sure to first insert
the power supply connector into the rear of the DSL modem before
plugging the unit into a powered 110V AC wall outlet.
To apply power to the DSL modem, perform the following
steps:
1. Insert the power cable (DC connector) into the rear of
the DSL modem.
2. Plug the other end (AC male plug) of the power supply
cable into a 110V AC wall outlet.
Once the modem has power, it performs several self-tests. The
POWER, MODEM, and DATA LED lights will be in a steady
state.
When the POWER light is in a steady state and the MODEM
light blinks, a link is being established.
The modem is operating at full capacity when the POWER,
MODEM, and DATA lights remain in a steady state.
Note: Figure 5-1 is a DSL modem Turn-up Flow Chart. If the
POWER light is blinking, a failure has been detected during the self-
test. Contact the customer support center.
This completes the DSL modem installation and turn-up
procedure. If modem problems exist after reading and
following this procedure, please contact the customer support
center.
16
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DSL Modem Turn-up Flow Chart
Modem is powered on. For a few seconds,
the modem is performing several self-tests.
POWER
POWER
POWER
POWER
POWER
POWER
MODEM
MODEM
MODEM
MODEM
MODEM
DATA
DATA
DATA
DATA
DATA
DATA
Modem is idle. Modem is checking for presence
of the DSL local service provider. If the modem
stays in this state for more than 10 minutes, an
error has occurred. Contact the customer
support center.
Link between the modem and DSL local service
provider is established. Checking the software
version. If needed, modem will receive a
software upgrade from the DSL local service
provider. If the modem stays in this state for
more than 10 minutes, an error has occurred.
Contact the customer support center.
Receiving a software upgrade (if needed).
If the modem stays in this state for more than
10 minutes, an error has occurred. Contact
the customer support center.
Software upgrade complete. Modem is
connected and communicating with the DSL
local service provider, but is operating at a
reduced speed. If the modem stays in this state
for more than 10 minutes, an error has occurred.
Contact the customer support center.
Modem is connected and communicating with
the DSL local service provider and is operating
at full speed.
MODEM
On
Legend:
Off
Blinking
Figure 5-1: Turn-Up Flow Chart
17
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