Electric Dual Side Clamshell Broiler
Model: CXBE12-1
Installation, Operation and Maintenance Manual
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Part #4600670 - 2/15
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GARLAND ELECTRIC CLAMSHELL BROILER GRILL, CXBE12-1 MODEL
INSTALLATION OPERATION MANUAL
CONTENTS
WARRANTY . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4
SHIPPING DAMAGE CLAIM PROCEDURE . . . . . . . . . . . . . . . . .4
SAFETY . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5
DIMENSION SPECIFICATION. . . . . . . . . . . . . . . . . . . . . . . . . . . . .6
Dimensions: Broiler . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
CLAMSHELL BROILER SPECIFICATION . . . . . . . . . . . . . . . . . . .7
Shipping Dimensions and Weight. . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Electrical Input Specifications. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
INTRODUCTION . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8
Packing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Unpacking . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Temporary Storage. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Safety. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
INSTALLATION. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .9
General . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Rating Plate . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Positioning and Setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Appliances Equipped with Casters . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Front Caster Adjustment. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Air Supply and Ventilation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
ELECTRICAL CONNECTION. . . . . . . . . . . . . . . . . . . . . . . . . . . . .11
Electrical Grounding Instructions . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Important Electrical Precautions . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
CLAMSHELL BROILER START UP . . . . . . . . . . . . . . . . . . . . . . . .12
Temperature Verification . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
THERMOCOUPLE LOCATIONS DIAGRAM. . . . . . . . . . . . . . . .13
LOWER THERMOCOUPLE LOCATIONS . . . . . . . . . . . . . . . . . .14
UPPER THERMOCOUPLE LOCATIONS . . . . . . . . . . . . . . . . . . .14
LATCH SYSTEM INTERNAL OPERATION - A, UNLATCHING15
LATCH SYSTEM INTERNAL OPERATION - B, LATCHING . . .16
CLAMSHELL BROILER ACCESSORIES . . . . . . . . . . . . . . . . . . . .17
IR TENT INSTALLATION. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .18
ACCESSORIES INSTALLATION. . . . . . . . . . . . . . . . . . . . . . . . . . .19
USE AND CARE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .20
Operation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Shutdown . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Warnings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Service Maintenance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Service and Parts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
CLEANING AND MAINTENANCE . . . . . . . . . . . . . . . . . . . . . . . .22
Daily Cleaning (at the end of the day) . . . . . . . . . . . . . . . . . . . . . . . 22
CHICKEN PRODUCT PLACEMENT. . . . . . . . . . . . . . . . . . . . . . .27
CHICKEN / NUGGETS PRODUCT PLACEMENT . . . . . . . . . . .28
BACON / SAUSAGE PRODUCT PLACEMENT . . . . . . . . . . . . .29
DESCRIPTION OF CLAMSHELL BROILER CONTROL . . . . . .31
easyToUCH™ OVERVIEW . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .32
Clamshell Broiler Operating Modes:. . . . . . . . . . . . . . . . . . . . . . . . . 32
Cook Cycle Changes: . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
OTHER easyToUCH™ SCREENS. . . . . . . . . . . . . . . . . . . . . . . . . .32
Temperatures:. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Warnings and Alerts: . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Grates Open: . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Shutdown: . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Cleaning Reminders: . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
START UP COOKING:. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
COOKING A RECIPE: . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
CHANGES TO A RECIPE COOK CYCLE:. . . . . . . . . . . . . . . . . . . . . . . . 36
SLEEP MODE:. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
SETTINGS MODE:. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
LOGIC MENU TREE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .39
TROUBLESHOOTING STEPS . . . . . . . . . . . . . . . . . . . . . . . . . . . .40
Please feel free to contact
Contact
Us
Us at 1-855-586-1542
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INSTALLATION OPERATION MANUAL
GARLAND ELECTRIC CLAMSHELL BROILER, CXBE12-1 MODEL
WARRANTY
This warranty covers defects in material and workmanship under normal use providing that:
1. the equipment has not been accidentally or intentionally damaged, altered or misused;
2. the equipment is properly installed, adjusted, operated and maintained in accordance with national and
local codes and in accordance with the installation instructions provided with this product;
3. the warranty serial number affixed to the appliance by Garland has not been defaced, obliterated or removed;
4. an acceptable report for any claim under this warranty is supplied to Garland;
The equipment warranty coverage remains in force for a period of one (1) year (parts and labor) from the date
the product is first put into operation.
The Garland Group agrees to repair or replace, at it’s option, any part that proves to be defective in material or
workmanship at no charge for the part or normal labor.
We assume no responsibility for installation, adjustments, diagnosis, or normal maintenance such as: lubrication
of springs or valves.
We assume no responsibility for travel costs beyond two (2) hours and 100 miles/150Kms round trip, travel other
than overland, and overtime costs of repair.
We exclude broken glass, paint and porcelain finish, surface rust, gasket material, ceramic material, light bulbs
and fuses from normal coverage.
We exclude damage or dysfunction caused by fire, flood, and like“Acts of God”that are beyond the control of
The Garland Group.
We exclude failures caused by erratic voltage or gas supplies.
The Garland Group will only cover the cost of the parts replacement and/or service.
This warranty is limited and is in lieu of all other warranties, expressed or implied. The Garland Group, our
employees, or our agents shall not be held liable for any claims of personal injury or consequential damage or loss.
This warranty gives you specific legal rights, and you may have other rights which vary from state to state.
Do not use abrasive materials on the chrome surface, such abrasive scouring pads. Using abrasive materials
will void your warranty
Do not use this unit outdoors, operating unit outdoors will void your warranty.
Do not remove any permanently affixed labels, warnings or data plates from the appliance as this may invalidate
the Garland warranty.
Garland recommends a Preventative Maintenance Program which is essential to extends the life of the
equipment.
SHIPPING DAMAGE CLAIM PROCEDURE
Please note that the Garland equipment was carefully inspected and packed by skilled personnel before leaving
the factory. The transportation company assumes full responsibility for safe delivery upon acceptance of the
equipment. What to do if the equipment arrives damaged:
1. File a claim immediately regardless of the extent of damage.
2. Be sure to note,“visible loss or damage,”on the freight bill or express receipt and have the person making
the delivery sign it.
3. Concealed loss or damage: if damage is unnoticed until the equipment is unpacked, notify the freight
company immediately, (within 15 days), and file a concealed damage claim.
Part #4600670 - 2/15
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GARLAND ELECTRIC CLAMSHELL BROILER GRILL, CXBE12-1 MODEL
INSTALLATION OPERATION MANUAL
SAFETY
•
•
•
DISCONNECT ELECTRICAL SUPPLIES BEFORE OPENING PANELS FOR SERVICING.
KEEP THE APPLIANCE AREA FREE AND CLEAR FROM COMBUSTIBLES.
DO NOT OBSTRUCT THE FLOW OF COMBUSTION AND VENTILATION AIR (if applicable).
This appliance is for professional use and shall be used only by qualified personnel.
Warning: Accessible parts may become hot during use. Young children should be kept away. This appliance is not
intended for use by persons (including children) with reduced physical, sensory or mental capabilities, or lack of
experience and knowledge, unless they have been given supervision or instruction concerning use of the appliance
by a person responsible for their safety.”
CAUTION: THIS EQUIPMENT MUST ONLY BE OPERATED UNDER AN APPROVED HOOD SYSTEM IN ACCORDANCE
WITH LOCAL REGULATIONS IN FORCE. THIS UNIT IS INTENDED FOR INDOOR USE ONLY.
THIS PRODUCT IS NOT AUTHORIZED FOR HOME OR RESIDENTIAL USE. GARLAND WILL NOT PROVIDE SERVICE,
WARRANTY, MAINTENANCE, OR SUPPORT OF ANY KIND OTHER THAN IN COMMERCIAL APPLICATIONS.
Do not operate the broiler unless it has been commissioned (Start-Up) by a Factory Authorized Service Center.
Do not operate the broiler without reading this operation manual.
Do not operate the broiler unless it has been properly installed and grounded.
Do not operate the broiler unless all service and access panels are in place and fastened properly.
Do not use an extension cord to connect this appliance to a power supply.
Do not use this appliance if the power cord is damaged. Do not attempt to repair a damaged power cord.
Caution! Use care when moving this unit. This unit cannot be dropped as it will impact the performance of the
electronics.
Take care not to expose the power cord to heat (i.e. near the flue, etc.) and be careful not to damage the cord by
pinching or rubbing on sharp edges.
Do not clean the broiler with a power washer. This appliance is not approved for power washing.
The appliance generates significant amounts of heat and the operator should take care when touching accessible
surfaces that are likely to get hot. Surfaces close to the cooking surface including side panels may get hot enough
to burn skin.
Do not attempt to service this appliance unless you are a qualified service technician.
This appliance is intended for commercial use only and should only be operated by fully trained and qualified personnel.
The electrical power supply must be disconnected prior to cleaning or any maintenance or service work being done
on the appliance.
Do not sit or stand on the appliance under any circumstances. Serious injury and damage to the appliance and/or
property could result.
Warning: The broiler grates will get extremely hot. Even close up it may not appear to be hot but can cause burns if
touched.
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INSTALLATION OPERATION MANUAL
GARLAND ELECTRIC CLAMSHELL BROILER, CXBE12-1 MODEL
DIMENSION SPECIFICATION
Dimensions: Broiler
12.5 [318]
23.8 [606]
37.8 [960]
3.6 [91]
8.2 [207]
COOKING SURFACE
49 [1245]
APPROXIMATE
31.6 [801]
33.0 [839]
6.0 [152]
±0.5[12.7] FOR LEVEL
ADJUSTMENT(FRONT CASTERS ONLY)
12.7 [323]
23.3 [591]
7.8 [198]
10.2 [259]
WIDTH
Inches
DEPTH
HEIGHT*
Inches
MODEL
mm
mm
Inches
mm
CXBE12-1
49
1245
12.5
318
37.8
960
* Height shown to top of the flexible conduit and therefore indicated as approximate.
Part #4600670 - 2/15
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GARLAND ELECTRIC CLAMSHELL BROILER GRILL, CXBE12-1 MODEL
INSTALLATION OPERATION MANUAL
CLAMSHELL BROILER SPECIFICATION
Shipping Dimensions and Weight
SHIPPING DIMENSIONS
inches (mm)
MODEL
Length
Width
Height *
43 1/2”
(1105mm)
27 3/8”
(695mm)
49 5/8”
(1260mm)
Shipping Weight
545 lbs/247 Kg
UNCRATED DIMENSIONS
inches (mm)
CXBE12-1
Length
Width
Height
37 13/16”
(960mm)
12 1/2”
(960mm)
49”
(1245mm)
Unit Weight
480 lbs/218 Kg
* 44”(118mm) without exhaust fan
Electrical Input Specifications
ELECTRICAL REQUIREMENTS**
Unbalance 3 phase Amps
MODEL
OPTIONS
Frequency
(Hz)
per line
Voltage (V)
Total kW
L1
L2
L3
with fan
without fan
208 / 3phase
208 / 3phase
16.05
16.00
60
60
43.4
43.2
43.4
43.2
47.0
47.0
CXBE12-1
A 5-foot (1.5m) long power supply cord with an integral (NEMA 15-50) plug is provided with each model.
Note: Wiring diagram is supplied with each unit.
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INSTALLATION OPERATION MANUAL
GARLAND ELECTRIC CLAMSHELL BROILER, CXBE12-1 MODEL
INTRODUCTION
GARLAND RECOMMENDS THAT INSTALLATION, MAINTENANCE AND REPAIRS BE DONE BY AN
AUTHORIZED SERVICE AGENCY, OTHERWISE THE WARRANTY WILL BE DEEMED NULL AND
VOID. FOR A LIST OF AUTHORIZED SERVICE AGENTS, REFER TO THE GARLAND WEB SITE AT
This appliance should be given regular care and maintenance to operate at peak performance and
maximum energy efficiency. It is recommended that the unit be inspected every 6 months by a
certified service technician for proper operation and performance. Remember“regular maintenance
ensures peak performance.”
Every broiler is inspected and tested at the factory prior to shipment.
Packing
Do not remove any permanently affixed labels,
warnings or data plates from the appliance as
this may invalidate the Garland warranty.
The product is shipped in a substantial crate with
the broiler in vertical position. Casters are factory
installed on the broiler. Garland places the unit/
accessories in the crate in a neat and organized
manner and in such a way as to eliminate
Temporary Storage
Garland provides adequate protection under
normal conditions. The broiler may need
additional protection if it is stored near salt water,
a tropical area, or other unfavorable conditions.
You must contact Garland immediately if these
conditions occur.
damage from movement, rubbing etc.
Check crate for any visible damage sustained
during transit.
It is recommended to remove crate when the
clamshell broiler is inside the kitchen.
Safety
Unpacking
It is essential that the instructions in this manual
be strictly followed for the safe and economical
operation of the equipment. Should it be
known or suspected that a fault exists with the
appliance, then it must not be used until the fault
is rectified by a authorized or certified service
person.
CAUTION
Heavy load
Use of lifting aids
and proper lifting
technique required
Carefully remove unit from crate and thoroughly
inspect it for any visible or concealed damage.
Report any damage immediately to your carrier
to file the appropriate freight claims. For more
information, see page 4. Push or pull broiler must
be taken care to see that the broiler does not tip
over.
This appliance provides a sleep mode which
ensures the unit avoids overheating when idle.
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GARLAND ELECTRIC CLAMSHELL BROILER GRILL, CXBE12-1 MODEL
INSTALLATION OPERATION MANUAL
INSTALLATION
THIS PRODUCT IS NOT AUTHORIZED FOR HOME OR RESIDENTIAL USE. GARLAND WILL NOT PROVIDE
SERVICE, WARRANTY, MAINTENANCE, OR SUPPORT OF ANY KIND OTHER THAN IN COMMERCIAL
APPLICATIONS.
General
Positioning and Setup
In the United States the installation must comply
with the latest edition of the National Electrical
Code ANSI/NFPA 70 – latest edition and/or local
Codes to assure safe and efficient operation.
CAUTION
Heavy load
Use of lifting aids
and proper lifting
technique required
In other countries installation must be carried out
by a factory authorized service representative
according to the relevant regulations, codes of
practice and the related requirements of the
country of destination.
The unit is very heavy (500 Lbs) so some form of
mechanical assistance is recommended to lift
and position the broiler.
The unit is designed to be placed on a smooth
and level floor built to withstand the weight
of the fully laden appliance. To comply with
NSF Sanitation Standards the unit must stand
on casters for ease of mobility during cleaning
procedures.
Adequate clearance must be provided for
servicing and proper operation.
If you have any questions regarding the
installation of this unit, contact the Manitowoc
KitchenCare at (855)-586-1542 or Garland
Regional Service Managers.
Appliances Equipped with Casters
Rating Plate
All broilers are shipped with casters installed
in place, however some adjustment may be
required to level the unit. The front casters are
adjustable swivel casters with brakes. The rear
casters are fixed. Garland recommends installing
restraining chains/cables from the floor/wall to
the rear of the unit. These restraints limit the
mobility of the appliance.
Two (2) rating plates will be installed on each
unit, and they can be found:
a. Inside the front panel under the electronic
touch control.
b. The lower edge of the right exterior body side
near the front of the unit.
If service or replacement
parts are needed, refer to
the model number
(including prefix & suffix
letters/numbers) and serial
number on the rating plate
when in contact with the
factory or authorized
service agency. These
numbers ensure proper
b
a
FRONT CASTER WITH BRAKE
REAR CASTER WITHOUT BRAKE
unit identification, faster and more accurate
service.
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INSTALLATION OPERATION MANUAL
GARLAND ELECTRIC CLAMSHELL BROILER, CXBE12-1 MODEL
INSTALLATION, continuation
Air Supply and Ventilation
VENTILATION REQUIREMENTS MAY BE SUBJECT
TO LOCAL BUILDING AND FIRE CODES. CONSULT
LOCAL AUTHORITIES HAVING JURISDICTION.
This broiler appliance must be vented properly
to operate correctly and safely. Due to the
extremely high temperature a fire safety system
should be installed. In addition, frequent
cleaning of the vent hood and the appliance
greatly reduces any fire risk.
2. Rear Casters are fixed - DO NOT ATTEMPT TO
ADJUST THEM.
3. Adjust the two (2)
front casters only.
For any commercial cooking appliance, means
must be provided to exhaust combustion
waste products, steam, etc. to the outside of
the building. Proper ventilation is essential for
optimum performance.
4. Lock the caster using
the caster brake (Note:
applying the caster
brake system will lock
the wheel and the swivel
of the caster assembly).
Air movement should be checked during
installation. There must be adequate air
intake into the building to compensate for
the amount of air removed by the ventilation
system. Without a proper balance, abnormal
atmospheric pressure will occur, affecting burner
and appliance performance. If air movement is a
concern, adjustments should be made to correct
the problem by Factory authorized service
technician.
5. Carefully raise front of unit slightly so that front
wheels are off the ground and no longer bearing
unit weight.
6. Loosen caster jam nut by turning it clockwise
with a wrench.
7. Adjust the caster assembly by turning the caster
(brake on) clockwise to increase the height or
counterclockwise to decrease the height.
HAVING DIFFICULTY OPENING DOORS THAT
EXIT THE BUILDING IS AN INDICATION THAT
THE BUILDING HAS A PROBLEM WITH AIR
MOVEMENT.
8. After the broiler is completely level, tighten
caster jam nut to secure the caster assembly.
IMPORTANT NOTE
Do not use fans to blow air directly at the
appliance. This can create air cross-currents
and/or excessive drafts that interfere with the
operation of the unit.
Front Caster Adjustment
DO NOT TOUCH CASTER NUT
1. Turn the clamshell
broiler Green Power Main
Switch OFF. (“0”position)
ON
On the caster assembly shown above there is a
nut used to assemble the swivel system - do not
use wrench on this nut. This nut is intended for the
caster swiveling system only.
OFF
Part #4600670 - 2/15
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GARLAND ELECTRIC CLAMSHELL BROILER GRILL, CXBE12-1 MODEL
INSTALLATION OPERATION MANUAL
ELECTRICAL CONNECTION
HIGH
VOLTAGE
DISCONNECT THE POWER SUPPLY BEFORE SERVICING.
IMPORTANT: The appliance must be electrically
grounded in accordance with local codes, or in
the absence of local codes, with the National
Electrical Code ANSI/NFPA70, or the Canadian
Electrical Code CSA C22.2, as applicable.
Important Electrical Precautions
Never touch anything that is powered by
electricity when your hands are wet.
It is recommended to allow enough slack on the
electrical cord to allow the appliance to be pulled
out for proper regular cleaning and maintenance.
Electrical Grounding Instructions
The appliance is equipped with a standard Nema
15-50 plug with appropriate strain relief for your
protection against shock hazard and should be
plugged directly into a properly grounded three
prong receptacle. Do not cut or remove the
grounding prong from this plug.
DO NOT USE AN EXTENSION CORD TO CONNECT
THIS UNIT TO A POWER SUPPLY.
DO NOT USE THIS APPLIANCE IF THE POWER
CORD IS DAMAGED.
DO NOT ATEMPT TO REPAIR A DAMAGED POWER
CORD.
DO NOT EXPOSE THE POWER CORD TO HEAT OR
SHARP EDGES.
DO NOT OPERATE BROILER IF THE CORD HAS
BEEN PINCHED OR HAS BEEN DAMAGED AS A
RESULT OF RUBBING ON SHARP EDGES.
Part #4600670 - 2/15
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INSTALLATION OPERATION MANUAL
GARLAND ELECTRIC CLAMSHELL BROILER, CXBE12-1 MODEL
CLAMSHELL BROILER START UP
IMPORTANT NOTE:
Prior to installation, check the electrical supply to ensure input voltage and phase match the
equipment - voltage rating and phase. Many local codes exist and it is the responsibility of the
owner/installer to comply with these codes.
Temperature Verification
Certified
HOT SURFACE
Installer
Grill Temperatures
Will Cause Severe
Burns
Ensure power supply is connected to the
appliance.
The upper and lower clamshell broiler cooking
surfaces must be cleaned.
Remove all factory applied protective material
by washing with hot water, mild detergent, or a
soap solution.
The broiler is designed and rated for operating
conditions where the temperature is above 32F.
NOTE: Each clamshell broiler has been factory
tested and adjusted prior to shipment. It may
be necessary to further adjust the unit as part
of a proper installation. Such adjustments are
the responsibility of the installer. Adjustments
are not considered to be defects in material and
workmanship and are not covered under the
original equipment warranty.
1. The upper and lower clamshell broiler should
be at operating temperatures to perform this
calibration verification (approximately 30
minutes).
2. Place temperature probe over the
thermocouple A as per figure #1 (under:
thermocouple locations diagram). Allow
about 10 seconds for the pyrometer to
respond and stabilize temperature.
REMOVE STAINLESS STEEL PLASTIC FILM COVER
Removing this film is one of the things that must
be done once the broiler is in place. The film
covers both internal and external components
(e.g. Side panels, crumb tray, grease shield) and
must be removed before turning the broiler on.
3. Temperature delta between pyrometer and
controller must be +/- 200F. If temperature
delta between pyrometer and controller
is greater than +/- 200F, call Manitowoc
KitchenCare at 1- 855-586-1542.
1. Using a plastic scraper wedge the film away
from the stainless steel.
4. Repeat for thermocouples located at
positions B, C, & D.
2. Grasp and pull the film very gently away from
the stainless steel.
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GARLAND ELECTRIC CLAMSHELL BROILER GRILL, CXBE12-1 MODEL
INSTALLATION OPERATION MANUAL
THERMOCOUPLE LOCATIONS DIAGRAM
HOT SURFACE
THERMOCOUPLE LOCATION
Grill Temperatures
Will Cause Severe
Burns
2.35”
2.72”
C
A
2.72”
14.92”
2.35
B
14.73”
D
7.68”
7.23”
R
L
L
R
COOKING AREA
-TOP-
COOKING AREA
-BOTTOM-
GRILL FRONT
A = Bottom Left Rear
B = Bottom Right Front
C = Top Right Rear
D = Top Left Front
Figure #1
Part #4600670 - 2/15
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INSTALLATION OPERATION MANUAL
GARLAND ELECTRIC CLAMSHELL BROILER, CXBE12-1 MODEL
LOWER THERMOCOUPLE LOCATIONS
UPPER THERMOCOUPLE LOCATIONS
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GARLAND ELECTRIC CLAMSHELL BROILER GRILL, CXBE12-1 MODEL
INSTALLATION OPERATION MANUAL
LATCH SYSTEM INTERNAL OPERATION - A, UNLATCHING
Check list for the top platen grate latch mechanism to the cowl assembly:
HOT SURFACE
PPE
Approved Personal
Protective Equipment
Must be worn
Pull
Grill Temperatures
Will Cause Severe
Burns
How to unlatch top grate from cowl assembly.
Untighten knob counterclockwise approximately
five turns (as shown in figure #1), until grate will drop
approximately 1/4”to a safety lock, not allowing the
grate to drop all the way down (as shown in figure
#2).
Cowl Ass'y
Latch
Figure #3 shows the latch completely unlatched
from the cowl assembly.
Important note: Hand support should be
maintained until the grate is fully locked in closed
or open resting position, to prevent the sudden
drop of the grate assembly.
Grate
Figure #1 shows the latch system locked in place.
1/4" drop
Figure #2 shows the latch system in safety place.
Simultaneously push the grate up while pulling the
knob out to release the grate as shown in figure
#3. (knob does not come out of the cowl assembly)
Grate can now separate from the cowl assembly.
Keep holding the grate until the resting position.
Part #4600670 - 2/15
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INSTALLATION OPERATION MANUAL
GARLAND ELECTRIC CLAMSHELL BROILER, CXBE12-1 MODEL
LATCH SYSTEM INTERNAL OPERATION - B, LATCHING
HOT SURFACE
PPE
Approved Personal
Protective Equipment
Must be worn
Grill Temperatures
Will Cause Severe
Burns
How to latch the top grate to cowl assembly.
While pulling the knob, with the other hand lift up the
upper grate, (as shown in figure #4).
Figure #6 shows the latch completely latching the grate
to the cowl assembly. Turn knob approximately 5 turns,
until you feel resistance.
Important note: Hand support should be maintained
until the grate is fully locked in place, to prevent the
sudden drop of the grate assembly.
Note: Ensure the upper grease shield is in the right
place aligning the two notches as shown above.
How to check:
Knob should be turned
clockwise only finger tight.
Pull
Ensure the bracket is tight,
in place and there is no
gap on either side of the
bracket.
Figure #4 shows the grate being moved up to latching
position.
Push
Incorrect:
Grate not in place, front side too low compared to rear
side.
Figure #5 shows the latch system passing through safety
lock area.
Push knob until latch passes through the safety lock
and into the locking position. The grate may have to be
moved slightly up/down.
Correct:
Grate in place, with consistent gap.
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GARLAND ELECTRIC CLAMSHELL BROILER GRILL, CXBE12-1 MODEL
INSTALLATION OPERATION MANUAL
CLAMSHELL BROILER ACCESSORIES
Note: Accessories will be available for the broiler launch period and later can be purchased through
the Chick Fil A warehouse. (subject to change)
Oil Reservoir Insert
Brush Holder
Hi Temperature
Grill Brush
Nugget Tray, Grease Drawer, Shield, and Nugget Racks
Oil Roller Handle
Tool Holder
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INSTALLATION OPERATION MANUAL
GARLAND ELECTRIC CLAMSHELL BROILER, CXBE12-1 MODEL
IR TENT INSTALLATION
•
•
The new IR Tent Assembly will protect and extend the life of the lower IR element.
The IR Tent can be removed for cleaning at end of day, and will help to reduce the clean time for the rest of
the broiler if used.
•
Part required for installation: Broiler IR Heat Tent Assembly.
Turn broiler off and disconnect power supply.
HOT SURFACE
PPE
Approved Personal
Protective Equipment
Must be worn
Grill Temperatures
Will Cause Severe
Burns
.
How to install an IR Tent.
1. Raise platen and open the lower grates.
4. Ensure the IR Tent assembly sits properly in place
before closing the grates. Shown below is a top
view of an IR Tent in installed position.
2. Use Scotch Brite green pads to clean the heating
elements and interior surfaces. Remove any dirt
and grease from the area.
3. Insert the IR Tent assembly in the orientation as
shown. No fasteners are required.
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GARLAND ELECTRIC CLAMSHELL BROILER GRILL, CXBE12-1 MODEL
INSTALLATION OPERATION MANUAL
ACCESSORIES INSTALLATION
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INSTALLATION OPERATION MANUAL
GARLAND ELECTRIC CLAMSHELL BROILER, CXBE12-1 MODEL
USE AND CARE
Operation
IF FOR ANY REASON THE ELECTRICAL POWER IS INTERRUPTED OR THE CIRCUIT BREAKER IS TURNED
OFF, TURN THE POWER OFF TO THE APPLIANCE BY SWITCHING THE MAIN POWER SWITCH OFF.
CONTACT A FACTORY AUTHORIZED SERVICE REPRESENTATIVE BEFORE ATTEMPTING TO RESTORE
THE POWER. FOR A LIST OF AUTHORIZED SERVICE AGENTS, REFER TO THE GARLAND WEBSITE AT
Shutdown
Do not attempt to service this appliance unless
you are a factory authorized service technician as
it will void your warranty.
Turn main switch to the“OFF”,“0”position
For extended shut down periods, turn main
switch“OFF” “0”position, and unplug the
electrical power cord.
This appliance is intended for commercial use
only and should only be operated by fully trained
and qualified personnel.
NOTE: Do not abuse the appliance by leaving at
high temperature setting when not required.
The electrical power supply must be
disconnected prior to cleaning, maintenance or
service.
Warnings
Do not sit or stand on the appliance under any
circumstance. Serious injury and damage to the
operator, appliance and/or property could result.
Do not use an extension cord to connect this
appliance to a power supply.
Do not use this appliance if the power cord is
damaged.
Do not operate the appliance unless all panels
and covers are installed.
Do not attempt to repair a damaged power cord.
Ensure that the unit does not contain food debris
or is obstructed in any way. A clean cooking
surface is imperative for proper operation.
Do not expose the power cord to heat and be
careful not to damage the cord by pinching or
rubbing on sharp edges.
Use only stainless steel, wood or plastic tools as
supplied to scrape off heavy deposits or oil.
Do not clean the unit with a power washer.
This appliance is not approved for power
washing.
Do not use generic steel scrapers or knives, as
iron particles may become embedded and rust.
The appliance generates
NEVER USE STEEL WOOL.
significant amounts of heat and
the operator should take care
when touching accessible surfaces
The Grease Box should be emptied as required.
Do not allow it to overfill.
that are likely to get hot. Areas
HOT SURFACE
close to the cooking surface
including side panels may get hot enough to
burn skin.
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GARLAND ELECTRIC CLAMSHELL BROILER GRILL, CXBE12-1 MODEL
INSTALLATION OPERATION MANUAL
USE AND CARE, continuation
Do not cool off a hot broiler with ice. The use of
ice may damage the castings, crack the welds, or
warp the broiler grate castings which will void
the warranty.
Use only stainless steel, wood or plastic tools
to scrape off heavy deposits or oil. Do not use
ordinary steel scrapers or knives, as iron particles
may become embedded and rust. NEVER USE
STEEL WOOL.
Once the unit has cooled, external stainless steel
panels should be cleaned using a mild detergent
and/or a food-safe liquid cleaner designed to
clean stainless steel. If necessary to use a non-
metallic scouring pad, always rub in the direction
of the grain in the metal to prevent scratching.
Wash a small area at a time and rinse the
washed area with a clean sponge dipped into a
disinfectant and wipe dry with a soft clean cloth
before it can dry.
Rinse with clean water and wipe away residue
with a clean, dry cloth.
The grease drawer should be emptied as
required. Do not allow it to overfill.
Scrape the grease trough and chute, directing
any grease/debris into the grease drawer. Once
cool enough to handle, empty grease drawer,
scraping out stubborn grease/debris and wash
drawer in a hot soapy solution.
It is recommended to clean the control screen
only with a damp soft cloth.
Service Maintenance
Any maintenance involving the disassembly of components should be performed by a factory
authorized service technician as part of a regular kitchen maintenance program. Regular (at least
6 month intervals) inspection should be done to verify performance and make any necessary
adjustments to the appliance. In addition, cleaning behind the front panel should also be done by a
factory authorized service technician during regular maintenance.
Service and Parts
If for any reason this appliance requires service, contact Manitowoc KitchenCare at 1-855-586-1542.
All repairs must be performed by a qualified technician, using genuine Garland replacement parts or
there will be a risk of voiding the warranty.
Refer to the rating plate found on the right exterior side of the unit, when calling for service. The plate
contains the model and serial numbers for your appliance. Properly identifying the appliance will
ensure the factory, or your local service agency provide faster and more accurate service.
Part #4600670 - 2/15
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INSTALLATION OPERATION MANUAL
GARLAND ELECTRIC CLAMSHELL BROILER, CXBE12-1 MODEL
CLEANING AND MAINTENANCE
IMPORTANT NOTE:
THIS APPLIANCE WILL WORK AT MAXIMUM PERFORMANCE AND LAST LONGER IF IT IS PROPERLY MAINTAINED.
FOLLOWING A CLEANING SCHEDULE AND HAVING THE UNIT CHECKED AT LEAST ANNUALLY BY AN
AUTHORIZED SERVICE AGENT ARE RECOMMENDED.
(Always check with Chick-fill-A store Manager for latest cleaning information)
IT IS THE USER’S RESPONSIBILITY TO PREVENT THE HAZARDS OF GREASE ACCUMULATION BY
CLEANING AND MAINTAINING THE APPLIANCE ON A REGULAR BASIS. GARLAND WILL NOT BE
RESPONSIBLE FOR DIMINISHED PERFORMANCE AND/OR DAMAGE, OR FIRES RESULTING FROM
MISUSE AND/OR POOR CLEANING AND MAINTENANCE PROCEDURES.
Daily Cleaning (at the end of the day)
HOT SURFACE
PPE
Warning: Always disconnect
electrical power before cleaning
accessible panels.
Approved Personal
Protective Equipment
Must be worn
Grill Temperatures
Will Cause Severe
Burns
ELECTRICAL
HAZARD
3. Remove oil/roller tray
insert and discard
canola oil left in the
pan.
1. Press the GREEN
button to raise
upper platen; allow
clamshell broiler to
cool for approximately
20 minutes before
cleaning.
4. Disassemble oil roller
by sliding roller off of
handle.
5. Take all cooking tools and holders to
compartment sink to be washed.
Eye protection or face
shield must be used for
the following steps.
6. Release upper broiler
grate in order for
2. Turn the clamshell
broiler Main Power
Switch OFF. (Green
Main Power switches
are set at the ON:”I”
and OFF:“0”position)
surfaces behind grate
to be cleaned.
With the broiler
upper platen in the
raised position, rest
gloved hand in place
to catch upper grate
when it is released.
ON
•
•
OFF
Protect your Hands
Wear Glove
Turn knob counterclockwise until grate is
released. This may require 5 or more turns to
unlatch
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GARLAND ELECTRIC CLAMSHELL BROILER GRILL, CXBE12-1 MODEL
INSTALLATION OPERATION MANUAL
CLEANING AND MAINTENANCE, continuation
7. Remove upper
grease shield out
of the broiler lid.
Wash, rinse, sanitize,
and air dry until
compartment is dry.
8. Wipe surface with
damp towel, until
clean. Use detailing
11. Wipe the hinges and surrounding areas
tool if excessive
carbon buildup is
present.
between the cowl assembly and the grate until
clean, with a damp cloth as shown above. Avoid
catching fingers in the mechanism.
12. Brush upper heating
elements and areas of
heavy build-up using
broiler brush.
9. Clean areas not
accessible during
daily broiler cleaning.
Wipe inside of
13. Replace upper grease
shield and return
upper broiler grate to
position.
stainless steel edges
around broiler grate.
•
Raise grate to just
below lid or cowl.
Pull knob out to allow
grate to slide into
place.
•
•
Continue supporting
weight of grate until
knob is completely
tightened.
10. Clean areas at the far end of the broiler grate
assembly. Wipe clean with a damp cloth all the
grease accumulated in that area as illustrated
above.
Note: Ensure that the upper grease shield is in
the right place aligning the two notches as shown
above.
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INSTALLATION OPERATION MANUAL
GARLAND ELECTRIC CLAMSHELL BROILER, CXBE12-1 MODEL
CLEANING AND MAINTENANCE, continuation
14. Tighten knob
18. Scrape grate surfaces
completely, until
that are now exposed,
first with tooth side
of detailing tool,
then with smooth
side. Brush heating
elements and area of
heavy build-up using
broiler brush.
bracket touches the
cowl assembly, but
do not over-tighten.
Ensure broiler grate is
tight up to the cowl
assembly. The grate
should be parallel to
the cowl assembly.
19. Remove IR tent
assembly from the
IR elements. Lift up
straight IR tent and
place it in the sink to
be wash.
(see previous latching
instructions)
15. Brush upper broiler
grate with broiler
brush, from front to
back, to push debris
towards the back of
broiler.
20. Use detailing tool to
lower grate halves
back into a lower
position.
16. Brush the lower
broiler grates with
broiler brush. Brush
from front to back .
21. Remove skirt on each
side of lower broiler.
Lift each one straight
up from the sides,
17. Use detailing tool
to raise each half of
lower grate.
then tilt until skirt is
clear of broiler.
Careful not to drop grates
while they are raised.
Important Note: Be careful not to get Kay QSR
super contact cleaner on the grates.
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GARLAND ELECTRIC CLAMSHELL BROILER GRILL, CXBE12-1 MODEL
INSTALLATION OPERATION MANUAL
CLEANING AND MAINTENANCE, continuation
22. Use Kay QSR super
contact cleaner to
clean stainless steel
edges around upper
and lower grates.
25. Remove any
remaining carbon
build-up with metal
spatula
•
Clean brush tool
with hot water at the
compartment sink.
•
Wring out a clean,
sanitized towel and
spray with Kay QSR
super contact cleaner.
•
Turn towel over and
wipe surface again to
remove excess cleaner.
Important Note: Roller brushes should be
cleaned daily and discarded at the end of the
week.
Tip: Cleaning Instructions are guidelines. Clean
more frequently if needed.
26. Discard used oil
roller pads. New ones
should be used when
assembling oil roller
for the next day.
CAREFUL!
CRUMBS COULD STILL BE WARM.
27. Wash, rinse, sanitizer and air -dry crumb baffle,
grease drawer, detailing tool, broiler brush,
nugget screen, lower broiler skirts, oil/roller
tray, roller pan, oil roller and handle.
BE AWARE; CRUMBS MUST BE
COOL BEFORE DISCARDING
IN TRASH CAN
•
Wash, rinse, sanitize
and air-dry all parts in
kitchen sink.
23. Slide out grease
drawer.
•
•
Remove crumb baffle.
Scrape crumbs from
baffle and grease
drawer with metal
spatula and discard in
trash can.
•
Replace all parts after
cleaning.
28. Clean all exterior broiler surfaces
•
Wring out a clean, sanitized towel well and
spray with degreaser solution.
Wipe all exterior surfaces.
Turn towel over and wipe surface again to
remove excess degreaser.
24. Rinse crumb baffle,
grease drawer and
detailing tool with
sprayer at the kitchen
sink.
•
•
•
Remove grease
drawer and empty.
Clean grease drawer,
crumb baffle and
•
scraper with hot water.
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INSTALLATION OPERATION MANUAL
GARLAND ELECTRIC CLAMSHELL BROILER, CXBE12-1 MODEL
CLEANING AND MAINTENANCE, continuation
29. Sanitize all exterior broiler surface
•
Wring out a clean, sanitized towel well and
spray with sanitizer.
•
•
Wipe all exterior surfaces.
Leave sanitizer on surfaces for at least 15
seconds to kill any remaining bacteria.
Turn towel over and wipe surface again to
remove excess sanitizer.
Clean the control screen only with a damp soft
cloth.
•
•
33. Lift up the motor, and spray blower wheel
with degreaser solution. It is recommended
to perform cleaning over a towel/rug/paper
for easy disposal of the falling debris. Rest the
upper blower assembly safe with all other parts
are cleaned and returned.
30. Reinstall parts
removed for cleaning,
after they have air-
dried.
34. Remove exhaust
tray, wring out a
clean, sanitized
towel and spray
with degreaser
solution. Turn towel
over and wipe
Note: the next following steps 31 through 35 are
for unit with exhaust fan only.
surface to remove
grease.
31. Press the GREEN
button to lower
upper platen; Turn
the clamshell broiler
Main Power Switch
OFF (Green Main
Power switches are
set at the OFF:“0”
position).
35. Spray the exhaust tray and housing with
degreaser solution. They can be cleaned in the
sink to remove grease/debris.
32. Remove the three
(3) thumb screws
located around the
motor.
36. Place exhaust tray,
housing & motor in
place and tighten
the (3) thumb
Important: Be gentle
with the electrical
conduit when
removing motor,
electrical conduit is
not designed to be
disconnected. Do not
attempt to disconnect
the motor conduit.
screws manually by
hand.
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GARLAND ELECTRIC CLAMSHELL BROILER GRILL, CXBE12-1 MODEL
INSTALLATION OPERATION MANUAL
CHICKEN PRODUCT PLACEMENT
(Always check with Chick-fil-A store Manager for latest cooking methods)
This procedure is used to cook marinated chargrilled
filets, unmarinated Chick-fil-A filets and Grilled
Nuggets on the Garland clamshell broiler.
3. Load raw chicken onto broiler.
Before you begin loading chicken, be sure to…
≠
Verify that chicken has been thawed (35°-40°F
/ 1.7° - 4.4°C). Chicken that is not completely
thawed will not cook properly and may not reach
the internal product temperature required to kill
bacteria (165°F / 74°C).
≠
≠
Verify that enough chicken for current batch has
been filleted.
Verify remaining shelf life and quality of chicken.
Notify your Supervisor or Operator if any chicken
has passed its expiration date.
•
Fillet:
— Ensure that oil has been applied to lower and
upper broiler grates.
≠
≠
≠
Keep chicken refrigerated until immediately
before grilling so it will maintain an internal
product temperature of 40°F / 4.4°C or lower.
To avoid flavor transfer, use separate yellow trays
for transferring chargrilled filets and Nuggets/
Chick-fil-A filets to broiler.
Store yellow tray (and yellow-handed tongs,
if used) in refrigerator when not in use to help
prevent bacterial growth.
— Load up to 10 filets on broiler (5 rows of 2
filets), working from front to back.
— Position filets so they are centered on left
half or right half of lower broiler grate (not
overlapping outer or inner edges of broiler
grate).
4
2
3
Ingredients
Quantities
Up to 10 per batch
Up to 50 per batch
1
2
1
Raw filets (chargrilled
or Chick-fil-A filets)
Raw Nuggets
Equipment/Items
Used For
Load of 2 filets
Load of 4 filets
Yellow food service
gloves
10
8
Handling raw chicken
Working with raw chicken
9
6
7
5
6
4
4
2
Yellow apron
3
5
3
2
1
Transferring raw
1
Designated yellow
trays
chargrilled filets to broiler
Transferring raw Nuggets/
Chick-fil-A filets to broiler
Load of 6 filets
Load of 10 filets
1. Remove chicken from refrigerator and place it on
designated yellow tray.
— Place filets with smooth side down because
best broiler marks will show on smooth side.
— Point tips of filets to outside of broiler, so that
thickest portion of filet is in center of broiler.
— Make sure filets do not touch.
2. Notify Boards person that filets are ready for
cooking. This will alert Boards person to prepare
broiler.
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INSTALLATION OPERATION MANUAL
GARLAND ELECTRIC CLAMSHELL BROILER, CXBE12-1 MODEL
CHICKEN / NUGGETS PRODUCT PLACEMENT
•
Nuggets:
CAUTION: If broiler sounds warning tone while
loading product, step back from broiler immediately
to avoid risk of being burned when broiler lid closes. If
this happens, ask Boards person to reset timer.
— Ensure that Nugget rack screen are in place,
on lower broiler grate and that oil has been
applied to screen and upper broiler grate.
To avoid cross-contamination, never touch broiler
without first removing yellow gloves and washing
and sanitizing hands.
Cook only the amount of chicken that will be served
within 30 minutes. Never cook more than designated
amount at a time.
Do not use butter-flavored oil to coat broiler grates
4. Notify Boards person that chicken is loaded and
ready to be cooked.
5. Remove raw chicken transfer pans (and any
utensils used) from Boards area while Boards
person lowers broiler lid.
6. Refrigerate transfer pans (and any utensils used)
to minimize risk of bacterial growth.
— Load up to 50 Nuggets starting at front of
broiler; spread Nuggets out evenly on Nugget
screen.
7. Clean and sanitize yellow tray (and any utensils
used) every 4 hours.
— Keep Nuggets at least ½”from edge of broiler.
— Make sure Nuggets do not touch. Nuggets
that touch will stick together and will not cook
properly.
— Take items to sink after 4 hours of use.
— Wash, rinse, sanitize and air-dry. This breaks
bacterial growth cycle and reduces food safety
risks.
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GARLAND ELECTRIC CLAMSHELL BROILER GRILL, CXBE12-1 MODEL
INSTALLATION OPERATION MANUAL
BACON / SAUSAGE PRODUCT PLACEMENT
(Always check with Chick-fill-A store Manager for latest cooking methods)
to finish loading product within 3 minutes, press
ABORT icon to reset 3-minute timer
Before you begin cooking bacon or sausage, be
sure to:
3. Load bacon or sausage on broiler.
≠ Verify that broiler is clean. If any burned
food particles or carbon build-up appear on
upper or lower broiler grates, clean them with
broiler brush. (See Garland Broiler: Cleaning
Garland Broiler after Each Batch).
•
Bacon:
— Load up to 15 full strips of bacon on broiler,
working from front to back. Position slices
horizontally on broiler grates.
≠ Verify that Duke holding station has been
pre-heated, that compartment for holding
sausage (SAUS) has a black, solid lid (SOLD)
and that compartment for holding bacon
(BACN) has a gray, vented lid (VENT).
Ingredients
Bacon, full strips
Sausage patties
Quantities
Up to 15 per batch
Up to 10 per batch
Equipment/Items
Used For
Used For Clear food
service gloves or
metal-handled tongs
— It is best to position bacon strip so they are in
center of the grill grates (not overlapping outer
edges of grill grates).
Placing bacon or sausage
on broiler
— Make sure bacon strips do not touch.
Sausage:
Wrapping unused bacon
or sausage
Food film
•
Dated and labeled
stickers
— Load up to 10 sausage patties (5 rows of 2
Monitoring shelf life
patties), working from front to back.
Metal spatula or metal- Removing cooked bacon
handled tongs
or sausage from broiler
Duke holding pan
Holding bacon or sausage
1. Remove thawed bacon or sausage from
refrigerator. Cook only amount that will be used
within 30 minutes.
2. Press PRESS & GO icon to bring broiler out of
standby mode, if needed. Display will show
available products to be cooked on the broiler.
It is NOT necessary to coat broiler grates with oil when
cooking bacon or sausage.
CAUTION: To save energy, broiler will automatically
close and enter sleep mode unless a cooking cycle
is started within 3 minutes from end of previous
cooking cycle.
— Position sausage so that patties are centered
on left half or right half of lower broiler grate
(not overlapping outer or inner edges of broiler
grate).
•
•
Load bacon or sausage as soon as broiler is ready.
If unexpectedly delayed so that you are not able
— Make sure sausage patties do not touch.
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INSTALLATION OPERATION MANUAL
GARLAND ELECTRIC CLAMSHELL BROILER, CXBE12-1 MODEL
BACON / SAUSAGE PRODUCT PLACEMENT, continuation
CAUTION: If broiler sounds warning tone while
loading product, step away from broiler immediately
to avoid risk of being burned when broiler lid closes.
Then reset timer.
Bacon and sausage must reach an internal
temperature of 165°F for a minimum of 15 seconds to
kill bacteria.
8. Inspect color of cooked bacon or sausage, using
Test Quality Photos as guideline.
Do not use butter-flavored oil to coat broiler grates
4. Start cooking cycle.
If sausage or bacon fails to match color requirements
in Test Quality Photos, cook batch for an additional
45 seconds, by pressing the (0:45) icon. Lid will close
during additional cooking time.
— Press appropriate product icon.
— Press START button to close lid immediately.
— Broiler display will identify product being cooked
(BACON or SAUSAGE) and remaining cook time.
— It is important to press correct product icon
because broiler has individual settings for each
product.
— If wrong product icon is pressed, the product
selection can be changed within first 30 seconds
of cook cycle.
— Press and release ABORT icon.
— Press correct PRODUCT icon.
— Press START icon.
— After 30 seconds, if cook cycle is stopped the
product must be discarded because it will not be
completely cooked
9. Transfer bacon or sausage to holding pan with
metal spatula. Spread product out in holding pan
so it will not touch lid.
10. Hold bacon or sausage according to current
procedure. (See Boards–Breakfast: Bacon and
Sausage).
HOLDING TIME for cooked bacon or sausage (140°F
or higher), from time cooked until served, should not
exceed 30 minutes.
11. Clean broiler surfaces with broiler brush after
each batch. (See Garland Broiler: Cleaning
Garland Broiler after Each Batch).
12. Press SLEEP icon (moon icon) to lower broiler lid if
next batch will not be cooked immediately.
5. Return unused bacon or sausage to refrigerator.
At end of day, wrap unused bacon in food film to help
prevent flavor transfer. Make sure dated and labeled
sticker is attached; sticker must reflect date package
was opened.
SHELF LIFE for bacon (40°F or lower), from time
package is opened until bacon is cooked, is 7 days.
SHELF LIFE for sausage (40°F or lower), from time
thawed until cooked, is 7 days
6. Verify that bacon holding pan or sausage holding
pan will be empty before new batch finishes
cooking.
7. Press Start icon (Ý) when beeper sounds. (When
cooking cycle is complete, broiler lid will open
automatically and REMOVE will show on display.
Timer will continue to beep until icon is pressed).
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GARLAND ELECTRIC CLAMSHELL BROILER GRILL, CXBE12-1 MODEL
INSTALLATION OPERATION MANUAL
DESCRIPTION OF CLAMSHELL BROILER CONTROL
easyToUCH™ HOME & RECIPE SELECTOR PAGES
PRESS & GO - Used to access the
preheat and cooking modes of the
broiler.
MENUS - Used to add, edit, and
delete Menus from the library.
A Menu is a collection of cook
recipes. Password protected.
SETTING - Used to change certain
settings, such as date, time, and
volume. Password protected.
RECIPES - Used to add, edit, and
delete Recipes from the library.
A Recipe consists of the cooking
times, temperatures, and platen
gaps for preparing a food item.
Password protected.
DIAGNOSTICS - Select to view
diagnostics screens. Password
protected.
CLEAN MODE - Used to put the
broiler into Clean mode. When
the broiler is set to enforce the
cleaning schedule, using the Clean
Mode resets the cleaning counter
COOK CYCLE CHANGE - Used
to adjust a recipe’s cook time or
platen gap, if required to achieve
food safety and quality standards
LOCK - Used to temporarily
lock the touch screen. Locks the
touch screen for six (6) seconds
to prevent accidental key presses
when wiping the screen
LANGUAGE - Used to change the
language of on-screen prompts.
Only available if other languages
have been pre-loaded on the
broiler.
HOME - Returns to the Home
screen, the launching point for
Cooking and programming modes.
When the home screen is showing,
the heaters are off.
TEMPERATURE - Used to view the
temperature settings and actual
temperature in each zone.
SLEEP - Used to enter sleep mode.
In Sleep mode, the platen lowers to
conserve energy while the broiler
is inactive
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INSTALLATION OPERATION MANUAL
GARLAND ELECTRIC CLAMSHELL BROILER, CXBE12-1 MODEL
easyToUCH™ OVERVIEW
To exit Sleep mode, select WAKE on the easyToUCH™
screen or press the GREEN push-button. The upper
grate will rise and the broiler is ready to cook.
Clamshell Broiler Operating Modes:
The Clamshell Broiler operates in several modes
accessible using the easyToUCH™ screen. All modes
except for Sleep are selected from the Home screen.
Clean mode may be selected from the Home screen
or from Press & Go (cook) mode.
To stop the broiler from automatically entering Sleep
mode, elect the red‘X’on the easyToUCH™ screen or
press the GREEN push-button. The upper grate will
rise and the broiler is ready to cook.
Press & Go mode is used to select menus, preheat the
broiler, and cook recipes. The broiler will not preheat
unless Press & Go has been selected. If multiple
menus have been set up, select the appropriate
menu to ensure the broiler preheats to the correct
temperature.
Clean mode has two functions: it resets the cleaning
counter and brings the broiler to the appropriate
temperature for cleaning.
Note: check with the Chick-fil-A store manager to
establish whether or not clean mode should be used.
The recipes stored by the broiler contain the cooking
profiles (times, temperatures, and platen gaps) for
various products.
By putting the broiler into Clean mode before
cleaning the broiler, the cleaning reminder is reset
to zero and the“Cleaning Reminder”prompts are
suppressed. If the cleaning schedule is enforced, at
some point the broiler must enter Clean mode before
cooking may resume.
If multiple menus have been set up, each may contain
different recipes. To change the menu, select the
“Menu”button at the top of the easyToUCH™ screen.
If a cleaning temperature has been set, Clean mode
will bring the broiler to the set temperature prior to
starting the cycle. (A cleaning temperature may be
specified if required by the cleaning procedure or
cleaning chemicals.)
Sleep mode lowers the platen to conserve energy
while the broiler is not in use while keeping it ready
to start a cook cycle. The broiler may be configured
to enter Sleep mode automatically after a period of
inactivity, depending on the set up.
To enter Sleep mode manually, press the Sleep
icon. The upper grate will lower, and the broiler will
maintain the set temperatures.
OTHER easyToUCH™ SCREENS
cook gap can be adjusted within certain limits.
The changes made will stay in effect until they are
changed again or cleared altogether. Changes to a
recipe can also be cleared by pressing the“CLEAR”
button on the Cook Cycle Change screen.
Cook Cycle Changes:
To ensure a quality product, the cook time and platen
gap of a recipe may be changed prior to starting the
cook cycle. Using the Cook Cycle Change screen, time
can be added or subtracted from the end of a recipe
and the platen gap can be opened or closed.
When a recipe has been changed, the recipe will have
a“+”indicator on the Recipe Selector screen, and the
cooking progress screen will show the adjustments to
the recipe.
To change the cook cycle, select a recipe then press
the“+”icon. The Cook Cycle Change screen appears.
Using the up and down arrows, the time and the
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GARLAND ELECTRIC CLAMSHELL BROILER GRILL, CXBE12-1 MODEL
INSTALLATION OPERATION MANUAL
easyToUCH™ OVERVIEW, continuation
Grates Open:
- For safety, an interlock switch cuts power to
the heaters when the grates are open for ’routine
cleaning. A warning message is displayed until the
grates are returned to the operating position.
Temperatures:
The temperature screen shows the actual and the
set point temperatures at each thermocouple, and
whether that zone is heating or at temperature.
The temperature screen can be displayed by pressing
the icon in the top right corner when cooking,
cleaning, sleeping, or preheating. Press the Back
arrow or Check mark to return to the previous screen.
Note - if the main power is switched off, the power
is already cut to the heater and easyToUCH™ screen,
and the message does not appear.
Shutdown:
Press the Home icon to exit Press & Go mode and turn
off the heaters.
Warnings and Alerts:
Too Cool/Too Hot - If the broiler temperature is too
cool to properly cook a recipe, a Too Cool to Cook
message appears. The broiler will not allow the cook
cycle to start until it has heated to the minimum
required starting temperature.
ON
OFF
+
Fully power off the broiler and the easyToUCH™
screen using the main power switch.
Cleaning Reminders:
If a cleaning schedule has been set, a message will
appear on the screen when cleaning is required
based on the number of cook cycles. Select the tick
mark if the broiler will be cleaned immediately, or“X”
to continue cooking.
Similarly, if the broiler is too hot, a Too Hot to Cook
message is displayed while the broiler cools.
If the broiler is set to enforce cleaning schedule and
the cleaning reminder has been bypassed too many
times, easyToUCH™ eventually displays the Cleaning
Required screen (p. 32 from the wireframes).
In either case, another recipe can be selected while
waiting. If the broiler is at the right temperature to
cook the newly selected recipe, cooking can start
immediately.
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INSTALLATION OPERATION MANUAL
GARLAND ELECTRIC CLAMSHELL BROILER, CXBE12-1 MODEL
easyToUCH™ OVERVIEW, continuation
START UP COOKING:
The easyToUCH™ screen display, layout and icons shown herein are for guidance purposes only and are
not intended to be an exact representation of those displayed on the broiler.
ON
1. Switch the broiler
on using the main
power switch.
7.Cooking time.
8.Cooking Done.
9. Discard product.
OFF
2. The easyToUCH™ screen illuminates with the display
briefly showing the software version (white text on black
background).
3. When the Home
screen appears, select
Press & Go (Do not
hit Press & Go until
platen completes its
homing sequence).
4. The broiler will start preheating using the
temperatures from the selected menu and the preheat
progress will be displayed.
10. Back to product
selection.
5. Following preheat the broiler enters a soak
period, allowing the temperature to stabilize
throughout the upper and lower grates.
6. The broiler is
ready to use when
the Recipe Selector/
Ready to Cook screen
is displayed..
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GARLAND ELECTRIC CLAMSHELL BROILER GRILL, CXBE12-1 MODEL
INSTALLATION OPERATION MANUAL
easyToUCH™ OVERVIEW, continuation
COOKING A RECIPE:
6. Start the cycle. A
progress ring and
countdown timer is
displayed.
1. If the broiler has
entered Sleep mode,
select WAKE to raise
the platen.
Note: Touching the red“ ” or
pushing the green button during
cooking stops the cook cycle, raises
the platen, and displays a warning.
2. Select the recipe to
cook.
7. When the cook
cycle has finished a
“DONE”message is
displayed, usually
with an audible
3. If the broiler
is at the wrong
temperature for the
item selected, a“Too
Hot”or“Too Cool”
warning will appear.
alarm. Remove
the product and
touch the green
tick mark or press
the green button to
acknowledge the
“DONE”message.
Note: If the wrong recipe was selected, the recipe
can be changed by stopping the cook cycle,
acknowledging the warning, selecting the correct
recipe, and pressing START or the GREEN push button
again. Changes should be made within thirty (30)
seconds to avoid overcooking the product.
Wait for the broiler to reach
temperature or select a
different recipe.
PLEASE
WAIT
4. Lay product on the grates using the appropriate
placement guidelines. For more detail see“CHICKEN /
NUGGETS PRODUCT PLACEMENT”on page 27
5. Press START
or the GREEN
push button to
close the platen.
Start the cycle. A
progress ring and
countdown timer is
displayed.
SAUSAGE or BACON: After a cook cycle has ended,
if the cooked product fails to match the color
requirements in the Test Quality Photos, cook the
batch for an additional 45 seconds, by pressing the
(+45 sec) icon. The platen will close and the product
will cook for the additional time.
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INSTALLATION OPERATION MANUAL
GARLAND ELECTRIC CLAMSHELL BROILER, CXBE12-1 MODEL
easyToUCH™ OVERVIEW, continuation
CHANGES TO A RECIPE COOK CYCLE:
1. Follow step from
1 to 6 from previous
Press & Go.
5. Clamshell
broiler will make
the necessary
adjustments.
2. Select recipe
3. Press
icon
4. Make the
necessary
6. Ready to cook
product.
adjustments and
save.
Note: Modified recipe will show a plus (+) sign
at the bottom right corner
SLEEP MODE:
4. Top platen will
close, make sure no
utensils on broiler.
1. Press & Go, (press)
5. Monitor will show
sleeping time. Press
touch the wake
2. Press
icon.
option to start.
3. Press touch check
mark to continue
or X
to cancel.
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GARLAND ELECTRIC CLAMSHELL BROILER GRILL, CXBE12-1 MODEL
INSTALLATION OPERATION MANUAL
easyToUCH™ OVERVIEW, continuation
Note: Not all settings and diagnostics are availalbe to the operator.
SETTINGS MODE:
7. Select
to save
date choose.
1. Select“SETTINGS”.
CHANGE THE TIME
2. Enter password
(alphabet).
8. Time option
selected (display
shown).
3. Display of settings
shown.
9. Numeric pad will
appear as touch.
4. Display of settings
shown.
10. Select
Time.
to save
CHANGE THE LANGUAGE
5. Display of settings
shown.
11. Languages
option selected
(display shown).
CHANGE THE DATE
6. Date option
selected (display
shown).
12. Select
language.
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INSTALLATION OPERATION MANUAL
GARLAND ELECTRIC CLAMSHELL BROILER, CXBE12-1 MODEL
easyToUCH™ OVERVIEW, continuation
SETTINGS MODE:, continuation
19. Volume option
selected (display
shown).
13. Select
language.
to save
CHANGE PASSWORD
20. Select
Volume.
to save
14. Password
option selected
(display shown).
CHANGE TIME AND GAP
21. Time & Gap
Adjustments option
selected (display
shown).
15. Type new
password.
22. Numeric pad
will appear as touch.
Enter new settings.
16. Select
password.
to save
CHANGE BRIGHTNESS
17. Brightness/
contrast option
selected (display
shown). Make
necessary
23. Select
save Time & Gap
Adjustments.
to
adjustments.
18. Select
to save
Brightness/contrast.
CHANGE VOLUME
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GARLAND ELECTRIC CLAMSHELL BROILER GRILL, CXBE12-1 MODEL
INSTALLATION OPERATION MANUAL
LOGIC MENU TREE
STORE MANAGER access area.
From Home:
Settings
Diagnostics
Revision
Password
Change password
UI Hardware Rev.
UI Software Rev.
Temperature Units*
Set display units , F/C (default = Fahrenheit)
SSRB Hardware Rev.
Controller Hardware Rev.
Controller Software Rev.
Gateway Rev.
Sleep Configuration
Auto sleep enable (default = Yes)
Auto sleep time (default = 300 sec)
Diagnostic Log
Alarm Log
Volume
Set volume (default = High)
Set alarm sound (not used)
Set key chirp (not used)
Statistic
Total Cook Cycles
Total Cook Cycles Since last Cleaning
Last Cleaning Day
Recipe Reset
Update recipes from USB
Software Update
Update controller software
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INSTALLATION OPERATION MANUAL
GARLAND ELECTRIC CLAMSHELL BROILER, CXBE12-1 MODEL
TROUBLESHOOTING STEPS
Cooking Issues
Problem
Possible Cause
Action
Incorrect recipe selected
Select correct recipe and retry.
Use cook cycle change screen to increase cook
cycle.
Cook time too low
Check that uncooked product is at correct
temperature (not frozen) as per CFA
operational guideline.
Raw product too cold
Use cook cycle change screen to decrease cook
gap, as per CFA operational guideline.
Raw product too thin
Follow recommended product placement
guidelines, as per CFA operational guideline.
Incorrect product placement
Product not prepared correctly
Run size too high
Follow recommended procedure to thaw and
filet product, as per CFA operational guideline.
Under cooked product
Do not exceed recommended full run size, as
per CFA operational guideline.
Cook cycle stopped/aborted early by
operator
Discard product.
Cook cycle stopped/aborted early
automatically
Discard product, record alarm type and
number
Carbon buildup issue on grates or
heating elements
Clean elements and grates as necessary.
Follow procedure to open then re latch upper
grate
Upper grate not latched properly
Upper grate not latched properly
Follow procedure to open then re latch upper
grate.
"Under cooked product
only at front of grill"
Kitchen ventilation affecting
temperatures
Check whether cool or high volumes of air are
directed towards the broiler.
Grease tray not in place
Incorrect recipe selected
Ensure grease tray is installed and fully seated.
Select correct recipe and retry
Use cook cycle change screen to decrease cook
cycle, as per CFA operational guideline.
Cook time too high
Check for correct temperature (frozen product
not thawed, thawed product 40F or lower) as
per CFA operational guideline.
Raw product too warm
Use cook cycle change screen to increase cook
gap, as per CFA operational guideline.
Over cooked
Raw product too thick
Retry recipe with newer product, as per CFA
operational guideline.
Poor quality raw product
Broiler over temperature before
starting cycle
Use temperature status screen to check zone
temperatures versus set point.
Follow procedure to open then re latch upper
grate.
Upper grate not latched properly
Add time button only available when last
cooked recipe is selected. Select the last
cooked item to make +45 sec button visible.
Add Time (+45 sec) button not
visible
Recipe changed
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GARLAND ELECTRIC CLAMSHELL BROILER GRILL, CXBE12-1 MODEL
INSTALLATION OPERATION MANUAL
TROUBLESHOOTING STEPS
Temperature Issues
Problem
Possible Cause
Action
Use temperature status screen to check zone
temperatures versus set point.
Grates or IR too hot
Recipe set points are high
Use temperature status screen to check zone
temperatures versus set point.
Recipe set points are low
Grates or IR too cool
Kitchen ventilation affecting
temperatures
Check whether cool or high volumes of air are
directed towards the broiler.
Unable to reach or maintain
temperature
Grate not fully closed
Ensure lower grates are closed.
UI issues
Problem
Possible Cause
Action
Volume set too low (password
protected)
Set volume to high (contact store manager for
access)
No sound
Screen locked out, frozen, non
responsive to touch
Turn off broiler using main power switch, turn
on after 10 seconds.
Software issue
Please feel free to contact
Us for any further
information
at 1-855-586-1542
Contact
Us
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INSTALLATION OPERATION MANUAL
GARLAND ELECTRIC CLAMSHELL BROILER, CXBE12-1 MODEL
EVENT # TROUBLESHOOTING STEPS
Event #
Possible Cause
Action
Check for obstruction and clear if any.
Help the platen move by pushing in the direction it was
traveling.
1, 2, 6, 7 & 25
Motion Issues
Restart equipment.
Possible carbon buildup on grates or heating elements. Clean
grates and elements.
Upper grate not latched properly
Lower grates not fully closed
Kitchen ventilation affecting temperatures
Place product evenly across grill (up/down, left, right)
Grease tray not in place
9 to 24
Temperature Issues
Recipe set points are high
Recipe set points are low
Damaged/cracked grate; requires replacement
No action can be taken by user. call a professional, factory
trained technician for service.
30 & 31
System Issues
If problem persists after completing the relevant actions, call for service.
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GARLAND ELECTRIC CLAMSHELL BROILER GRILL, CXBE12-1 MODEL
INSTALLATION OPERATION MANUAL
Part #4600670 - 2/15
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GARLAND
1177 KAMATO ROAD, MISSISSAUGA, ONTARIO, CANADA, L4W1X4
888-442-7526
WWW.GARLAND-GROUP.COM
RECYCLE - REUSE - REDUCE
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