Dimplex Indoor Fireplace DF3215NH User Manual

Owner’s Manual  
Model Numbers:  
DF3215  
DF3215NH  
Quality checked by:  
Serial Number  
Model Number  
Part Number  
Valued Customer,  
Thank you and congratulations for purchasing a  
Dimplex electric fireplace. Over the years, valuable  
memories will occur around the warmth and comfort of  
your hearth. Thank you for allowing our product to be  
the backdrop for those special moments.  
7207030100rev11  
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CONTENTS  
Important Instructions . . . . . . . . . . . . . . . PAGE 4  
Model and Serial Number Information. . . PAGE 6  
Site Selection and Preparation . . . . . . . . PAGE 7  
Fireplace Installation . . . . . . . . . . . . . . . . PAGE 7  
Operation. . . . . . . . . . . . . . . . . . . . . . . . . PAGE 10  
Maintenance . . . . . . . . . . . . . . . . . . . . . . PAGE 16  
Warranty . . . . . . . . . . . . . . . . . . . . . . . . . PAGE 20  
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IMPORTANT INSTRUCTIONS  
Retain This User’s Guide For Future Reference  
When using electrical appliances, basic precautions should always be followed  
to reduce the risk of fire, electric shock, and injury to persons, including the  
following:  
1. Read all instructions before using the electric fireplace.  
2. The heater is hot when in use. To avoid burns, do not let bare skin touch  
hot surfaces. The trim around the heater outlet becomes hot during  
heater operation. Keep combustible materials, such as furniture, pillows,  
bedding, papers, clothes, and curtains at least 3 feet (0.9 m) from the front  
of the unit (not applicable on DF3215NH model fireplaces).  
3. Extreme caution is necessary when any heater is used by or near children  
or invalids and whenever the unit is left operating and unattended (not  
applicable on DF3215NH model fireplaces).  
4. Always unplug the electric fireplace when not in use.  
5. Do not operate any unit with a damaged cord or plug, or if the heater has  
malfunctioned, or if the electric fireplace has been dropped or damaged in  
any manner. Return heater to authorized service facility for examination,  
electrical or mechanical adjustment, or repair.  
6. Do not use outdoors.  
7. The electric fireplace is not intended for use in bathrooms, laundry areas  
and similar indoor locations. Never locate heater where it may fall into a  
bathtub or other water container.  
8. Do not run the cord under carpeting. Do not cover cord with throw rugs,  
runners, or the like. Arrange cord away from traffic area and where it will  
not be tripped over.  
9. To disconnect the unit, turn the controls off, then remove the plug from the  
outlet.  
10. Do not insert or allow foreign objects to enter any ventilation or exhaust  
opening as this may cause an electric shock or fire, or damage to the  
heater.  
11. To prevent a possible fire, do not block air intake or exhaust in any manner.  
Do not use on soft surfaces, like a bed, where openings may become  
blocked (not applicable on DF3215NH model fireplaces).  
12. All electrical heaters have hot and arcing or sparking parts inside. Do not  
use in areas where gasoline, paint, or flammable liquids are used or stored  
or where the unit will be exposed to flammable vapors (not applicable on  
DF3215NH model fireplaces).  
13. Do not modify the electric fireplace. Use it only as described in this  
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manual. Any other use not recommended by the manufacturer may cause  
fire, electric shock or injury to persons.  
14. Avoid the use of an extension cord. Extension cords may overheat and  
cause a risk of fire. If you must use an extension cord, the cord must be  
No. 14 AWG minimum size and rated no less than 1875 Watts.  
15. Do not burn wood or other materials in the electric fireplace.  
16. Do not strike the fireplace glass.  
17. Always use a certified electrician should new circuits or outlets be required.  
18. Always use properly grounded, fused and polarized outlets.  
19. Disconnect all power supply before performing any cleaning, maintenance  
or relocation of the unit.  
20. When transporting or storing the unit and cord, keep in a dry place, free  
from excessive vibration and store so as to avoid damage.  
CAUTION  
RISK OF ELEcTRIc ShOcK  
DO NOT OPEN  
NO USER-SERvIcEABLE PARTS INSIDE  
SAVE THESE INSTRUCTIONS  
! NOTE: Procedures and techniques that are considered important enough  
to emphasize.  
CAUTION: Procedures and techniques which, if not carefully followed, will  
result in damage to the equipment.  
WARNING: Procedures and techniques which, if not carefully followed, will  
expose the user to the risk of fire, serious injury, illness or death.  
! NOTE: This equipment has been tested and found to comply with the  
limits for class B digital device, pursuant to part 15 of the Fcc Rules.  
These limits are designed to provide reasonable protection against harmful  
interference in a residential installation. This equipment generates, uses  
and can radiate radio frequency energy and, if not installed and used in  
accordance with the instructions, may cause harmful interference to radio  
or television reception, which can be determined by turning the equipment  
off and on, the user is encouraged to try to correct the interference by one  
or more of the following measures:  
·
·
·
Reorient or relocate the receiving antenna.  
Increase the separation between the equipment and the receiver.  
connect the equipment into an outlet on a circuit different from that to  
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which the receiver is connected.  
·
consult the dealer or an experienced radio/Tv technician for help.  
Operation is subject to the following two conditions: (1) this device may not  
cause interference and; (2) this device must accept any interference, including  
interference that may cause undesired operation of the device.  
Model And Serial Number Information  
If you have any questions about our products please have the product  
model and serial numbers available upon calling Dimplex customer  
service. To locate the model and serial number see below (Figure 1).  
Record the Part Number, Model Number and Serial Number on the  
front cover of this manual for future reference.  
Figure 1  
Part Number  
Serial Number  
SERIAL No.  
XXX  
XX  
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! NOTE: A 15 Amp, 120 volt circuit is required. A dedicated circuit  
is preferred but not essential in all cases. A dedicated circuit will  
be required if, after installation, the circuit breaker trips or fuse  
blows on a regular basis when the heater is operating. Additional  
appliances on the same circuit may exceed the current rating of the  
circuit breaker.  
WARNING: Ensure the power cord is not installed so that it is  
pinched or against a sharp edge and ensure that the power cord is  
stored or secured to avoid tripping or snagging to reduce the risk of  
fire, electric shock or injury to persons.  
Construction and electrical outlet wiring must comply with local  
building codes and other applicable regulations to reduce the risk  
of fire, electric shock and injury to persons. Do not attempt to wire  
your own new outlets or circuits. To reduce the risk of fire, electric  
shock or injury to persons, always use a licensed electrician.  
Site Selection And Preparation  
This section provides instructions for selecting a location and preparing  
the site to install the fireplace into your Dimplex mantel surround.  
1. Select a suitable location that is not susceptible to moisture and is  
away from drapes, furniture and high traffic.  
2. For ease of electrical hook up you may wish to locate the fireplace  
near an existing outlet (refer to NOTE 1).  
3. Store the fireplace in a safe dry and dust free location.  
! NOTE: The dimensions of the fireplace are 36 ½ inches (927 mm)  
wide X 31 ¾ inches (806 mm) high X 13 inches (330 mm) deep.  
The viewing area is 32 inches (813 mm) wide and 28 ¼ (715 mm)  
high. The fireplace does not require any additional venting.  
Fireplace Installation  
1. Install the Bi-fold doors to the fireplace.  
! IMPORTANT: Bi-fold doors MUST be installed to the firebox prior  
to installing firebox to mantel.  
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Bi-fold Door Installation (Figure 2)  
Figure 2  
Bi-fold  
Door  
Mounting  
hole  
Door  
Spacer  
Bottom  
Ledge  
Screw  
i. Remove the Bi-fold doors from packaging.  
ii. Remove the Philips head screw and the door spacer from the  
bottom edge of the Bi-fold door opposite of the door handle.  
iii. Insert the door spacer into the bottom panel ledge mounting  
hole.  
iv. Insert the top edge of the Bi-fold door into the top door track on  
the fireplace.  
v. Secure the Bi-fold door to unit with supplied screw using a short  
handled screwdriver.  
! NOTE: If short handled screwdriver is not available tilt the unit  
back.  
vi. Repeat steps 2-5 for the other side.  
2. Install the fireplace assembly into the mantel (refer to Dimplex  
mantel assembly instructions).  
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! IMPORTANT: If not using a Dimplex mantel, the fireplace must  
be installed in an enclosure with the following MINIMUM internal/  
opening dimensions: 32 inches (813 mm) wide x 31 ¾ inches (806  
mm) high x 13 ½ inches (343 mm) deep; and in such a way that the  
plug and outlet can be accessed (Figure 3).  
Figure 3  
3. Removable mounting hardware must be used when installing this  
unit into a new wall application, this unit must be able to be  
removed from the opening to access the plug and outlet as well as  
for servicing purposes. A custom trim may be used, permitting  
easy and non-destructive removal.  
4. Plug the unit into a 15 Amp/120 volt outlet. If the cord does not  
reach, you may use an extension cord rated for a minimum of 1875  
Watts.  
WARNING: Ensure the power cord is not installed so that it is  
pinched or against a sharp edge. Also ensure the power cord is  
stored or secured to avoid tripping or snagging to reduce the risk of  
fire, electric shock or injury to persons.  
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Operation  
Electric Fireplace Manual Control  
The manual controls for the fireplace are located in the upper right  
hand corner (Figure 4).  
Figure 4  
Main  
On/Off  
Switch  
Initialization  
Button  
SERIAL No.  
XXX  
XX  
3 Position  
Manual  
Control  
Indicator  
Light  
Main On/Off Switch  
Supplies power to the 3 Position Manual control Switch.  
3 Position Manual Control Switch  
Remote (left position): The unit is operated with the remote control.  
Flame (center position): The flame effect is turned on.  
Flame & Heat (right position)*: The flame effect and heater are  
turned on simultaneously. When the manual control is in the Flame  
& Heat position the heater does not run on the remote operated  
thermostat. When the heater is on the red indicator light is activated  
on the firebox and the fan and heater are running on low.  
! NOTE: When the manual control switch is in the Flame and Flame  
& Heat positions, the fireplace unit will not operate with the remote  
control.  
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* Flame only function of DF3215NH  
Resetting The Temperature Cutoff Switch **  
Should the heater overheat, an automatic switch will turn the heater  
off and it will not come back on without being reset. The temperature  
cutoff switch can be reset by unplugging the unit, waiting five (5)  
minutes and plugging the unit back in.  
CAUTION: If you need to continuously reset the heater, unplug the  
unit and call Dimplex North America Limited at 1-888-346-7539 for  
technical support.  
** Not applicable on DF3215NH model fireplaces.  
Remote Control  
The remote control has a range of approximately 50 feet (15.25 m).  
It does not have to be pointed at the fireplace and can pass through  
most obstacles (including walls). It is supplied with 243 independent  
frequencies to prevent interference with other units.  
Battery Installation (Figure 5)  
Figure 5  
1. Depress the tab on the battery cover on the  
back of the remote transmitter and remove  
battery cover.  
2. Install two (2) AAA batteries into the remote  
control (included).  
3. Ensure child lock is in the “unlocked”  
position.  
4. Replace the battery cover.  
! NOTE: When the  
symbol is present  
on the remote control, it is recommended to  
replace the batteries promptly to maintain  
full functionality of the remote/fireplace.  
Batteries  
child Lock  
The remote transmitter has a battery backup time of only several  
hours.  
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Initializing the Remote Control  
1. Plug cord into 120 volt wall outlet.  
2. Ensure the Main On/Off Switch of the fireplace (Figure 4) is in the  
On  
position.  
3. Set the 3 Position Manual control (Figure 4) to the Remote position  
(left position).  
4. Press and hold the Initialization Button on the unit (Figure 4).  
5. While holding the Initialization Button, press the Flame/heat On/  
Off button or the Purifire™ On/Off button on the remote control  
transmitter (Figure 6).  
6. Release the Initialization Button on the unit.  
7. Press the Flame/heat On/Off button to turn the Flame/heat  
function on or press the Purifire™ On/Off button to turn the  
Purifire™ function on.  
Figure 6  
A
B
J
L
I
C
E
K
M
D
F
N
P
R
O
Q
H
G
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Remote Control Functions (Figure 6)  
A - Room Temperature  
B - Set Temperature*  
K - Dimmer Down/Firelight Off  
L - Dimmer Up/Firelight On  
M - Flame Speed Down  
N - Flame Speed Up  
C - Dimmer/Firelight Control  
D - Flame Speed Control  
E - Slow Start/Fading Embers  
Control  
O - Slow Start/Fading Embers  
Off  
F - Purifire™ Speed  
G - Flame & Heat On/Off  
H - Purifire™ On/Off  
I - Temperature Down*  
J - Temperature Up*  
P - Slow Start/Fading Embers  
On/Timer Cycle  
Q - Purifire™ Low Speed  
R - Purifire™ High Speed  
*
The set temperature buttons are not operational on the DF3215Nh model  
fireplaces.  
B - Set Temperature*  
1. Press G - Flame & Heat On/Off button to turn the fireplace on.  
2. Press J - Temperature Up to raise thermostat.  
3. Press I - Temperature Down to lower the thermostat.  
4. Press both J - Temperature Up and I - Temperature Down to  
change °F to °c.  
* Not applicable on DF3215NH model fireplaces.  
C - Dimmer/Firelight Control  
1. Press the G - Flame & Heat On/Off button to turn the Flame &  
heat on.  
2. Repeatedly press the L - Dimmer Up/Firelight On or K - Dimmer  
Down/Firelight Off button to increase or decrease the brightness  
of the upper lights.  
3. To activate the Firelight, continue pressing L - Dimmer Up/Fire-  
light On until the Firelight On icon is shown on the display screen.  
4. To shut the Firelight off continue pressing the K - Dimmer Down/  
Firelight Off button until the Firelight Off is shown on the display.  
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D - Flame Speed Control  
1. Press the G - Flame & Heat On/Off button to turn the Flame &  
heat on.  
2. Press the N - Flame Speed Up button to increase the speed of the  
flame.  
3. Press the M - Flame Speed Down button to decrease the speed of  
the flame.  
E - Slow Start/Fading Embers Control  
The Slow Start function simulates a starting fire. The function is  
automatically programmed for 30 seconds and the timer setting cannot  
be changed. The Fading Embers function simulates a fire going out.  
The Fading Embers timer can be set to 1, 5 or 10 minutes.  
1. Press the P - Slow Start/Fading Embers On/Timer Cycle button  
to turn the Slow Start/Fading Embers function on.  
2. Press the P - Slow Start/Fading Embers On/Timer Cycle button  
repeatedly to set the Fading Embers timer to 1, 5 or 10 minutes.  
3. Press the O - Slow Start/Fading Embers Off button to turn the  
Fading Embers timer function off.  
F - Purifire™ Speed  
When the Purifire™ function is on, the Purifire™ symbol will flash.  
When off the symbol will be solid. The default setting for the Purifire™  
is set at low speed.  
1. Press the H - Purifire™ On/Off button to turn the Purifire™  
function On.  
2. Press the Q - Purifire™ Low Speed to decrease the Purifire™  
speed or the R - Purifire™ High Speed to increase the speed.  
3. Press the H - Purifire™ On/Off button to turn the Purifire™  
function off.  
! NOTE: To turn the Flame & heat and Purifire™ off, press both  
control buttons simultaneously.  
G - Flame & Heat On/Off *  
Press the G - Flame & Heat On/Off button to turn the Flame & heat  
function on. When the B - Set Temperature is higher then the  
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A - Room Temperature the heat will come on. To turn the heat off,  
lower the B - Set Temperature so that it’s setting is lower then the A -  
Room Temperature. The default temperature setting is 72°F (22°c).  
! NOTE: When using the remote control the heater runs on a  
thermostat. Press the J - Temperature Up or I - Temperature  
Down button to adjust the B - Set Temperature. Once the desired  
set temperature is reached the heater will turn off. The heater will  
cycle on and off to maintain the desired set temperature.  
* Not applicable on DF3215Nh model fireplaces.  
Child Lock  
1. Depress tab on the battery cover on the back of the remote  
transmitter and remove the battery cover (Figure 7).  
Figure 7  
Unlocked  
Locked  
child Lock Switch  
child Lock  
2. Move Child Lock tab to the right to lock the remote transmitter.  
3. Move Child Lock tab back to the left to unlock the remote  
transmitter.  
4. Replace the battery cover.  
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! NOTE: To temporarily unlock the remote transmitter press (in  
order) I - Temperature Down then J - Temperature Up then K -  
Dimmer Down/Firelight Off.  
When the remote transmitter’s backlight is illuminated the Child Lock  
is bypassed. When the backlight is off the Child Lock is re-activated.  
Frequency Interference  
If the fireplace does not respond properly to the remote control, the  
remote operating frequency may have to be reset. The remote control  
can send another frequency code to the circuit board to eliminate  
interference.  
1. Simultaneously press the O - Slow Start/Fading Embers Off  
button and the Q - Purifire™ Low Speed button on the remote  
control.  
2. “CODE” will appear.  
3. Release the Slow Start/Fading Embers Off button and the  
Purifire™ Low Speed button.  
4. Press and hold the Initialization Button on the unit (Figure 4).  
5. Press the G - Flame & Heat On/Off button on the remote and  
release the Initialization Button.  
Your remote will now have a different frequency communicating with  
the fireplace.  
Maintenance  
WARNING: Disconnect power before attempting any maintenance  
or cleaning to reduce the risk of fire, electric shock or damage to  
persons.  
Light Bulb Replacement  
Allow at least five (5) minutes for light bulbs to cool before touching  
bulbs to avoid accidental burning of skin.  
Light bulbs need to be replaced when you notice a dark section of  
the flame or when the clarity and detail of the log ember bed exterior  
disappears. There are four (4) bulbs under the log set, which generate  
the flames and embers, and two (2) bulbs above the log that illuminate  
the log exterior.  
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Lower Light Bulb Requirements  
Quantity of four (4) clear chandelier or candelabra bulbs with an E-12  
(small) socket base, 60 Watt rating. Example: GE 60Bc or Philips 60  
cTc.  
Do not exceed 60 Watts per bulb.  
Helpful Hints  
It is a good idea to replace all light bulbs at one time if they are close to  
the end of their rated life. Group replacement will reduce the number  
of times you need to open the unit to replace light bulbs. care must be  
taken when removing the Log Set as the Log Set contains LED’s and  
wires.  
To access the lower light bulb area (Figure 8):  
1. Open the Bi-fold doors.  
2. Pull the front edge of the plastic Ember Bed or plastic grate up and  
forward until the rear tab releases from the ledge located at the  
bottom of the mirror.  
! IMPORTANT: Only handle the Log Set by the Ember Bed.  
! NOTE: Log Set fits  
tightly into firebox, some  
force may be necessary  
to remove.  
Figure 8  
Light Bulbs  
LED Wire  
harness  
3. Set Log Set in front of  
firebox.  
4. Disconnect the Log Set  
LED wire harness from  
unit.  
5. Lift the left side of the  
flame rod out of the  
mounting bracket.  
Ember  
Bed  
6. Examine the bulbs to determine which bulbs require  
replacement.  
7. Unscrew bulbs counter clockwise.  
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8. Insert new bulbs.  
9. Install the left side of the flame rod to the mounting bracket.  
10.Reconnect the Log Set LED Wire harness.  
11.Replace the Log Set by  
inserting the rear tab of the  
Ember Bed under the mirror  
and push down on the front  
edge of the Ember Bed until it  
snaps into place (Figure 9).  
Figure 9  
Back  
Ledge  
Log  
Ember  
Bed  
! NOTE: Ensure the Log Set is  
installed tightly under the back  
ledge to prevent light leakage.  
Front  
Edge  
Rear  
Tab  
Side Section  
12.close the Bi-fold doors.  
Upper Light Bulb Requirements  
Quantity of two (2) clear chandelier  
or candelabra bulbs with an E-12  
(small) socket base, 25 Watt rating.  
Figure 10  
Upper Light  
Do not exceed 25 Watts per bulb.  
To access the upper light bulb  
area:  
Screw  
1. Open the Bi-fold doors.  
2. Remove upper light bracket with  
a screwdriver (Figure 10).  
3. Replace bulb.  
4. Reassemble in the reverse order  
as above.  
Upper Light Bracket  
Purifire™ Filter (Figure 11)  
The Purifire™ filter supplied in your fireplace is reusable and washable.  
The filter should be cleaned or replaced on average once a year.  
To clean the filter gently tap filter on a hard surface to dislodge any  
loose dirt or debris, and then clean with water. No soap or cleaning  
products are recommended. The filter size is 20 inches x 10 inches  
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x 1 inch rated at MERv 10. If using an after market filter follow the  
manufacturers recommended replacement instructions.  
To replace filter:  
1. Open the Bi-fold  
Figure 11  
doors.  
Air Filter  
2. Remove the three  
Bracket  
(3) mounting screws  
from the Air Filter  
Bracket.  
3. Remove the Air  
Filter Bracket  
assembly from the  
firebox.  
Mounting  
Screws  
4. Slide Filter out of Air  
Filter Bracket.  
5. Replace filter and  
reassemble in  
reverse order as above.  
! NOTE: If after market air filter is used ensure it is installed  
according to the manufacturer’s recommended instructions.  
Glass Cleaning  
The glass is cleaned in the factory during the assembly operation.  
During shipment, installation, handling, etc., the glass may collect dust  
particles, these can be removed by dusting lightly with a clean dry  
cloth.  
To remove fingerprints or other marks, the glass can be cleaned with  
a damp cloth. To prevent scratching, do not use abrasive cleaners or  
spray liquids on the glass surface.  
Fireplace Surface Cleaning  
Use a cloth dampened with warm water only to clean painted surfaces  
of the electric fireplace. Do not use abrasive cleaners.  
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19  
Ten Year Limited Warranty  
Products to which this limited warranty applies  
This limited warranty applies to the following model of your newly purchased Dimplex  
electric fireplace DF3215, DF3215NH and to newly purchased Dimplex fireplace  
surrounds (mantels) and trims. This limited warranty applies only to purchases made in  
any province of canada except for Yukon Territory, Nunavut, or Northwest Territories or  
in any of the 50 States of the USA (and the District of columbia) except for hawaii and  
Alaska. This limited warranty applies to the original purchaser of the product only and  
is not transferable.  
Products excluded from this limited warranty  
Light bulbs and Purifire™ filters are not covered by this limited warranty and are the  
sole responsibility of the owner/purchaser. Products purchased in Yukon Territory,  
Nunavut, Northwest Territories, hawaii, or Alaska are not covered by this limited  
warranty. Products purchased in these States, provinces, or territories are sold AS  
IS without warranty or condition of any kind (including, without limitation, any implied  
warranties or conditions of merchantability or fitness for a particular purpose) and the  
entire risk of as to the quality and performance of the products is with the purchaser,  
and in the event of a defect the purchaser assumes the entire cost of all necessary  
servicing or repair.  
What this limited warranty covers and for how long  
Products, other than fireplace surrounds (mantels) and trims, covered by this limited  
warranty have been tested and inspected prior to shipment. Subject to the provisions  
of this warranty, Dimplex warrants such products to be free from defects in material and  
workmanship for a period of 10 years from the date of the first purchase of such products  
as follows: (a) a repair or replacement warranty on defective products or parts, including  
in-home services, for the first year following the date of first purchase; and (b) thereafter,  
a replacement of parts warranty on defective products and parts (with no in-home  
services) for the 9 year period commencing on the first anniversary of first purchase and  
ending on the tenth anniversary of the date of first purchase.  
Dimplex fireplace surrounds (mantels) and trims covered by this limited warranty  
have been tested and inspected prior to shipment and, subject to the provisions of  
this warranty, Dimplex warrants such products to be free from defects in material and  
workmanship for a period of 1 year from the date of first purchase of such products.  
Warranty services do not include in-home services.  
The above section is a summary only of your warranty rights. Please review the  
remaining provisions of this warranty for your specific rights.  
The limited 10 year warranty period for products other than fireplace surrounds (mantels)  
and trims and the limited 1 year warranty period for fireplace surrounds (mantels) and  
trims also applies to any implied warranties that may exist under applicable law. Some  
jurisdictions do not allow limitations on how long an implied warranty lasts, so the above  
limitation may not apply to the purchaser.  
What this limited warranty does not cover  
This limited warranty does not apply to products that have been repaired (except by  
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20  
Dimplex or its authorized service representatives) or otherwise altered. This limited  
warranty does further not apply to defects resulting from misuse, abuse, accident,  
neglect, incorrect installation, improper maintenance or handling, or operation with an  
incorrect power source.  
What you must do to get service under this limited warranty  
Defects must be brought to the attention of Dimplex Technical Service by contacting  
Dimplex at 1-888-DIMPLEX (1-888-346-7539), or 1367 Industrial Road, cambridge  
Ontario, canada N1R 7G8. Please have proof of purchase, catalogue/model and serial  
numbers available when calling. Limited warranty service requires a proof of purchase  
of the product.  
What Dimplex will do in the event of a defect  
In the event a product or part covered by this limited warranty is proven to be defective in  
material or workmanship during (i) the 10 year limited warranty period for products other  
than fireplace surrounds (mantels) and trims, and (ii) the 1 year limited warranty period  
for surrounds (mantels) and trims, you have the following rights:  
Limited warranty service will be performed solely by dealers or service agents of  
Dimplex authorized to provide limited warranty services.  
For products (other than surrounds (mantels) and trims) for the period ending  
at midnight on the first anniversary of the date of first purchase, Dimplex will  
in its sole discretion either repair or replace such defective product or part without  
charge. If Dimplex is unable to repair or replace such product or part, or if repair  
or replacement is not commercially practicable or cannot be timely made, Dimplex  
may, in lieu of repair or replacement, choose to refund the purchase price for such  
product or part. This limited warranty entitles the purchaser to on-site or in-home  
warranty services. Accordingly, Dimplex will be responsible for all labour and  
transportation costs associated with the repair or replacement of the product or part  
except as follows: (i) charges may be levied for travel costs incurred to travel to  
the purchaser’s site where the product is located if the purchaser’s site is beyond  
30 miles (48 km) from the closest service depot of Dimplex’s dealer or service  
agent; and (ii) the purchaser is solely responsible for providing clear access to all  
serviceable parts of the product.  
For products (other than surrounds (mantels) and trims) for the period  
commencing at 12:01 a.m. on the day after the first anniversary of the first  
purchase and ending at midnight on the tenth anniversary of the date of  
first purchase, this limited warranty entitles the purchaser to replacement parts  
only without charge. If Dimplex is unable to replace such part, or if replacement  
is not commercially practicable or cannot be timely made, Dimplex may, in lieu of  
replacement, choose to refund the purchase price for such part. The purchaser  
shall not be entitled to on-site or in-home warranty services. The purchaser shall  
be responsible for all expenses incurred for the removal of the part and installation  
of the replacement part including, without limitation, all shipping costs and  
transportation costs to and from the authorized dealer’s or service agent’s place of  
business and all labour costs. Such costs shall not be the responsibility of Dimplex.  
For surrounds (mantels) and trims for the period ending at midnight on the  
first anniversary of the date of first purchase, Dimplex will in its sole discretion  
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either repair or replace such defective surrounds (mantels) and trims or part thereof  
without charge. If Dimplex is unable to repair or replace such product or part, or  
if repair or replacement is not commercially practicable or cannot be timely made,  
Dimplex may, in lieu of repair or replacement, choose to refund the purchase price  
for such product or part. The purchaser shall not be entitled to on-site or in-house  
services. The purchaser is responsible for all expenses incurred for repair or  
replacement of such product or part including, without limitation, all shipping costs  
and transportation costs to and from the authorized dealer’s or service agent’s  
business and all labour costs. Such costs shall not be the responsibility of Dimplex.  
On-site or in-home services not provided under this warranty may be performed at  
the purchaser’s specific request and expense at Dimplex’s then-current rates for  
such services.  
What Dimplex and its dealers and service agents are also not responsible for:  
IN NO EvENT WILL DIMPLEX, OR ITS DIREcTORS, OFFIcERS, OR AGENTS, BE  
LIABLE TO ThE PURchASER OR ANY ThIRD PARTY, WhEThER IN cONTRAcT,  
IN TORT, OR ON ANY OThER BASIS, FOR ANY INDIREcT, SPEcIAL, PUNITIvE,  
EXEMPLARY, cONSEQUENTIAL, OR INcIDENTAL LOSS, cOST, OR DAMAGE  
ARISING OUT OF OR IN cONNEcTION WITh ThE SALE, MAINTENANcE, USE,  
OR INABILITY TO USE ThE PRODUcT, EvEN IF DIMPLEX OR ITS DIREcTORS,  
OFFIcERS, OR AGENTS hAvE BEEN ADvISED OF ThE POSSIBILITY OF SUch  
LOSSES, cOSTS OR DAMAGES, OR IF SUch LOSSES, cOSTS, OR DAMAGES  
ARE FORESEEABLE. IN NO EvENT WILL DIMPLEX, OR ITS OFFIcERS,  
DIREcTORS, OR AGENTS BE LIABLE FOR ANY DIREcT LOSSES, cOSTS, OR  
DAMAGES ThAT EXcEED ThE PURchASE PRIcE OF ThE PRODUcT.  
SOME JURISDIcTIONS DO NOT ALLOW ThE EXcLUSION OR LIMITATION OF  
INcIDENTAL OR cONSEQUENTIAL DAMAGES, SO ThE ABOvE LIMITATION OR  
EXcLUSION MAY NOT APPLY TO ThE PURchASER.  
How State and Provincial law apply  
This limited warranty gives you specific legal rights, and you may also have other  
rights which vary from jurisdiction to jurisdiction. The provisions of the United Nations  
convention on contracts for the Sale of Goods shall not apply to this limited warranty  
or the sale of products covered by this limited warranty.  
Dimplex North America Limited  
1367 Industrial Road cambridge ON  
canada N1R 7G8  
© 2010 Dimplex North America Limited  
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