Dell All in One Printer A940 User Manual
Dell™ AIO Printer A940  
Owner’s Manual  
Look Inside For:  
• Learning about your printer  
• Using your printer  
• Maintenance and Troubleshooting  
w w w. d e l l . c o m / s u p p l i e s | s u p p o r t . d e l l . c o m  
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Dell™ AIO Printer A940  
Finding information  
Refer to:  
When you need help with:  
Setup Diagram  
Drivers and Utilities CD  
This document contains complete setup information.  
Documentation and drivers are already installed on your  
printer when shipped from Dell. You can use the CD to  
uninstall/reinstall drivers or access your documentation.  
Readme files may be included on your CD to provide  
last-minute updates about technical changes to your  
printer or advanced technical reference material for  
experienced users or technicians.  
Owner’s Manual  
This document contains information about:  
• Basic usage  
• Scanning, printing, copying, and faxing  
• Creative projects  
• Ink cartridge ordering information  
• Setup troubleshooting  
• General troubleshooting  
Dell Support Website  
• Solutions — Troubleshooting hints and tips, articles  
from technicians, and online courses  
• Upgrades — Upgrade information for components,  
such as memory  
• Customer Care — Contact information, order status,  
warranty, and repair information  
• Downloads — Drivers  
• Reference — Printer documentation and product  
specifications  
You can access Dell Support at support.dell.com. Select  
your region on the WELCOME TO DELL SUPPORT  
page, and fill in the requested details to access help tools  
and information.  
iii  
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Understanding the All-In-One parts  
Paper support  
Paper guide  
Display  
Top cover  
Operator panel  
(see page 3)  
Paper exit tray  
Printer  
(scanner unit)  
Scanner lock  
(underneath scanner unit)  
Scanner  
support  
Power supply  
USB cable  
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Use the:  
When you want to:  
Display  
Check the status of the All-In-One.  
Operator panel  
Operate your All-In-One (attached to a computer or  
unattached).  
For more information, see page 3.  
Stack paper as it exits the All-In-One.  
Make sure paper feeds correctly into the All-In-One.  
Load paper in the All-In-One.  
Paper exit tray  
Paper guide  
Paper support  
Power supply  
Scanner lock  
Supply power to the All-In-One.  
Lock or unlock the scanner.  
NOTE: Unlock the scanner before use. Lock the  
scanner if you are moving your All-In-One.  
Scanner support  
Keep the printer (scanner unit) open to change  
cartridges, unlock the scanner, or lock the scanner.  
Printer (scanner unit)  
• Change cartridges.  
• Unlock the scanner.  
• Lock the scanner.  
NOTE: Lift the printer (scanner unit) to do these  
things.  
Top cover  
USB cable  
Place an item on or remove an item from the scanner  
glass.  
Connect your All-In-One to a computer.  
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Finding your Express Service Code and  
Tag number  
Your express service code and tag number is located inside the printer, as shown.  
Accessing your User’s Guide  
To access your User’s Guide:  
•
Click Start → Programs → Dell Printers → Dell AIO Printer  
A940 → View User’s Guide.  
iv  
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Notes, Notices, and Cautions  
NOTE: A NOTE indicates important information that helps you make better use of  
your computer.  
NOTICE: A NOTICE indicates either potential damage to hardware or loss of data  
and tells you how to avoid the problem.  
CAUTION: A CAUTION indicates a potential for property damage,  
personal injury, or death.  
____________________  
Information in this document is subject to change without notice.  
© 2003 Dell Computer Corporation. All rights reserved.  
Reproduction in any manner whatsoever without the written permission of Dell  
Computer Corporation is strictly forbidden.  
Trademarks used in this text: Dell and DELL logo are trademarks of Dell  
Computer Corporation; Microsoft and Windows are registered trademarks of  
Microsoft Corporation.  
Other trademarks and trade names may be used in this document to refer to  
either the entities claiming the marks and names of their products. Dell  
Computer Corporation disclaims any proprietary interest in trademarks and  
trade names other than its own.  
____________________  
UNITED STATES GOVERNMENT RESTRICTED RIGHTS  
This software and documentation are provided with RESTRICTED RIGHTS.  
Use, duplication or disclosure by the Government is subject to restrictions as set  
forth in subparagraph (c)(1)(ii) of the Rights in Technical Data and Computer  
Software clause at DFARS 252.227-7013 and in applicable FAR provisions: Dell  
Computer Corporation, One Dell Way, Round Rock, Texas, 78682, USA.  
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Safety information  
•
•
•
Use only the power supply provided with this product or the  
manufacturer’s authorized replacement power supply.  
Connect the power cord to an electrical outlet that is near the product and  
easily accessible.  
Refer service or repairs, other than those described in the user  
documentation, to a professional service person.  
CAUTION: Do not use the fax feature during a lightning storm. Do not  
set up this product or make any electrical or cabling connections,  
such as the power supply cord or telephone, during a lightning storm.  
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Contents  
Finding information  
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iii  
iv  
Understanding the All-In-One parts  
Notes, Notices, and Cautions .  
Safety information  
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vii  
viii  
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1 Learning about your printer  
Setting up your printer .  
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Understanding the operator panel  
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3
5
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Operator panel menus .  
Photo Options menus  
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Understanding the printer software  
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7
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Accessing the Dell All-In-One Center  
Accessing Print Properties  
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Using the Dell Photo Editor .  
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Using the Dell Printer Solution Center  
10  
Understanding the paper type sensor  
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11  
2 Using your printer  
Loading paper .  
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14  
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Placing your document on the scanner glass .  
Printing .  
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18  
Printing photos  
18  
Contents  
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Copying  
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24  
Copying photos .  
24  
Scanning .  
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26  
Scanning photos .  
26  
Editing scanned images .  
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29  
29  
30  
Using special scan features .  
Faxing  
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Using BVRP fax software  
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30  
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31  
32  
32  
33  
33  
Installing BVRP fax software  
Configuring BVRP fax software  
Sending a one-page fax with BVRP  
Sending a multiple-page fax with BVRP .  
Receiving faxes with BVRP  
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Viewing your faxes in BVRP .  
Using Fax Console .  
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33  
33  
34  
34  
34  
35  
35  
Installing Fax Console .  
Configuring Fax Console .  
Sending a one-page fax with Fax Console  
Sending a multiple-page fax with Fax Console  
Receiving faxes with Fax Console  
Viewing faxes with Fax Console  
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Fax troubleshooting  
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36  
3 Maintenance  
Ordering supplies  
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38  
39  
Replacing the ink cartridges  
Aligning the ink cartridges  
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41  
41  
41  
After installing cartridges  
To improve print quality  
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x
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Cleaning the ink cartridge nozzles .  
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42  
44  
4 Troubleshooting  
Setup troubleshooting  
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General troubleshooting  
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44  
45  
45  
45  
46  
46  
46  
Paper misfeeds or multiple sheets feed .  
Envelopes do not feed properly  
Document does not print .  
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Display language is not preferable .  
Printer or scanner is not communicating with computer .  
Copy quality is unsatisfactory .  
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More troubleshooting .  
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48  
48  
54  
You receive an error message  
Uninstall and reinstall the printer software  
Other help sources  
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54  
5 Regulatory Notices  
6 Appendix  
Contacting Dell .  
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60  
72  
Limited Warranties and Return Policy .  
Limited Warranty for Dell-Branded Hardware Products (U.S. Only) .  
72  
"Total Satisfaction" Return Policy (U.S. Only)  
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75  
Limited Warranty Terms for Dell-Branded Hardware Products (Canada  
Only)  
"Total Satisfaction" Return Policy (Canada Only) .  
Dell Software and Peripherals (Canada Only)  
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75  
79  
79  
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One-Year End-User Manufacturer Guarantee (Latin America and the  
Caribbean Only) . 80  
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Contents  
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Dell Computer Corporation  
Ink and Toner Cartridges Limited Warranties .  
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82  
Ink and Toner Cartridges Limited Warranty (U.S. and Canada Only)  
82  
Ink and Toner Cartridges Limited Warranty (Latin America Only) 83  
Dell Software License Agreement .  
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84  
Index  
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87  
xii  
Contents  
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1
S E C T IO N 1  
Learning about your  
printer  
Setting up your printer  
Understanding the operator panel  
Understanding the printer software  
Understanding the paper type sensor  
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You can use the Dell ™AIO Printer A940 to do a variety of things. A couple of  
important things to note:  
•
•
You do not need to attach your printer to a computer to make copies.  
You do need to attach your printer to a computer to send faxes.  
NOTE: The computer  
must have an internal  
modem or be connected to  
•
If your printer is attached to a computer, you can use the operator panel or  
the printer software to create your projects.  
an external modem that is Setting up your printer  
connected to a telephone  
line.  
Follow the instructions on your printer setup documentation to install the  
hardware and software. For setup troubleshooting, see page 44.  
2
Learning about your printer  
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Understanding the operator panel  
The operator panel buttons help you scan, copy, fax, and customize documents.  
The light indicates whether the printer is on, and the display features the printer  
status, messages, and menus. You can press and hold some buttons to scroll  
through a list of options on the display. The table on page 4 shows what each  
button does.  
NOTE: Button functions  
(except Cancel) are  
disabled during printing,  
copying, and scanning.  
16  
1
2
3
15  
14  
13  
4
5
12  
11  
10  
6
7
8
9
Learning about your printer  
3
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#
1
Press:  
To:  
Number of Copies Specify the number (1–99) of copies to make.  
2
Reduce/Enlarge  
Reduce or enlarge your original document by  
percentage, to Fit to Page, or to poster size.  
3
4
Copy Quality  
Black  
Select a copy quality: Quick, Normal, Better, or Best.  
Make a black and white copy using the current copy  
settings. For help, see page 24.  
5
Copy Photo  
Begin a photo copy job using current Photo Options  
settings (the highest quality scan and print settings).  
6
7
Scan  
Fax  
Scan and send to a software application.  
Scan and send a document to the fax software.  
NOTE: The printer must be attached to a computer  
with a modem.  
8
9
Power  
Turn your printer on or off.  
Cancel  
Stop a job in progress or clear menu selections.  
Select a new scan destination. For help, see page 26.  
10 Select Software  
NOTE: Use this button when the printer is attached to  
a computer.  
11 Photo Options  
12 Color  
Select the quantity and size of photograph reprints.  
Make a color copy of a color image using the current  
copy settings. For help, see page 24.  
13 Select  
Choose the option currently shown on the display, or set  
the default language and paper size during setup.  
14 Right arrow (+)  
15 Left arrow (-)  
16 Options  
Increase a menu number or scroll forward through a list  
of options on the display.  
Decrease a menu number or scroll backward through a  
list of options on the display.  
Scroll through the menu headings. For help, see page 5.  
4
Learning about your printer  
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Operator panel menus  
When you press Options repeatedly, the menu headings below display. When  
the menu heading you want displays, press + to scroll through the available  
menu items, and then press Select to save the setting.  
From this menu:  
You can:  
LIGHTER/DARKER  
BLANK PAPER SIZE  
Lighten or darken the copied image.  
Specify the size of the paper loaded in the paper  
support.  
BLANK PAPER TYPE  
Specify the type of the paper loaded in the paper  
support.  
NOTE: If you leave this on Auto Detect (the default),  
then the paper type sensor (see page 11) optimizes the  
setting according to the type of paper loaded.  
REPEAT IMAGE  
COLOR  
Specify the number of images to place on one page.  
Adjust the color intensity of the copy.  
ORIGINAL SIZE  
Specify the size of the document on the scanner glass.  
NOTE: Leave this on Auto Detect (the default) unless  
the size of the document output you are printing is not  
satisfactory.  
CONTENT TYPE  
COLLATE-BLACK  
Specify the type of document on the scanner glass.  
Collate multiple black and white copies.  
NOTE: You cannot collate color copies.  
IRON-ON/MIRROR  
CARTRIDGES  
Print a mirror image of the scanned image.  
Select:  
• Ink Levelsto display the ink cartridge ink  
levels.  
• Changeto see instructions on how to change the  
ink cartridges.  
• Alignto automatically align the ink cartridges.  
• Cleanto clean the ink cartridges.  
• Self Testto print a test page.  
Learning about your printer  
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From this menu:  
You can:  
POWER SAVE  
Select a time to begin reducing power:  
• Immediately  
• After 10 minutes  
• After 30 minutes (the default)  
• After 60 minutes  
• Never  
CLEAR SETTINGS  
SET DEFAULTS  
Select when (after 2 minutes or never) you would like  
your printer to return to the default settings.  
Select the current settings as the default settings or  
restore the factory default settings.  
LANGUAGE  
Select a language for all display text.  
NOTE: The option  
currently selected has an  
asterisk (*) beside it on  
the display.  
Photo Options menus  
The Photo Options menu helps you to customize photos.  
1
Press Photo Options, and then + repeatedly to scroll through the available  
reprint sizes.  
• Original  
• Wallet  
• 3 x 5  
• 4 x 6  
• 5 x 7  
• 8 x 10  
• 2 x 2 Poster  
• 3 x 3 Poster  
• 4 x 4 Poster  
2
3
When the reprint size you want displays, press Select.  
Repeat Photodisplays.  
Press + to turn this option on or off.  
NOTE: Leave this option  
on to print multiple  
images on the same page  
if the size selected allows  
it.  
4
5
Press Select.  
Press Copy Photo.  
6
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Understanding the printer software  
The printer software includes the:  
•
•
Dell All-In-One Center—helps you perform various scan and copy  
operations and manage your saved images.  
Print Properties—helps you adjust printing settings.  
Dell Photo Editor—helps you edit your photos.  
•
•
NOTE: Available from  
almost every application  
that prints.  
Dell Printer Solution Center—provides maintenance and troubleshooting  
help.  
Accessing the Dell All-In-One Center  
To access the Dell All-In-One Center:  
•
Click Start → Programs → Dell Printers → Dell AIO Printer  
A940 → Dell All-In-One Center.  
You can use the Dell All-In-One Center to:  
•
•
•
•
•
•
Select a scan destination.  
Select a copy quantity and color.  
Scan, copy, print, fax, and do creative tasks.  
Access troubleshooting and maintenance information.  
Preview images you want to print.  
Manage photos (copy them to folders, print them, do creative copying)  
using the View Saved Images tab.  
Learning about your printer  
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Accessing Print Properties  
You can change your printer settings in Print Properties. To open Print  
Properties:  
1
With your document open, click File → Print.  
The Print dialog box appears.  
2
In the Print dialog box, click Properties, Preferences, Options, or Setup  
(depending on your program or operating system).  
The Print Properties screen appears.  
8
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Using the Dell Photo Editor  
The Dell Photo Editor lets you adjust photo attributes (brightness, contrast, and  
orientation) of scanned images.  
There are two ways to open the Dell Photo Editor:  
•
Click Start → Programs → Dell Printers → Dell AIO Printer  
A940 → Dell Photo Editor.  
•
From the All-In-One Center, send scanned image to Photo Editor.  
The Dell Photo Editor appears.  
Learning about your printer  
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Using the Dell Printer Solution Center  
The Dell Printer Solution Center is a guide you can refer to for printer help and  
to check the current printer status.  
To open the Dell Printer Solution Center, click Start → Programs → Dell  
Printers → Dell AIO Printer A940 → Dell Printer Solution Center.  
The Dell Printer Solution Center appears.  
The following table describes the Dell Printer Solution Center tabs.  
From this tab:  
You can:  
Status (the tab that  
appears on Start)  
• Check the current printer status.  
• See what type of paper is in the printer.  
• View ink levels.  
How To  
• Receive information about basic features.  
• Receive scan, copy, fax, and print instructions.  
• Receive project information.  
• Search the electronic guide.  
• Go online to view more ideas.  
Troubleshooting  
• Check the current printer status.  
• View recommended Help topics.  
• View common troubleshooting topics.  
• Search for more specific troubleshooting topics.  
• Visit the support area online.  
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From this tab:  
You can:  
Maintenance  
• Learn how to install a new ink cartridge.  
• View information about how to purchase new  
cartridges.  
• Print a test page.  
• Clean the ink cartridge nozzles.  
• Align the cartridges.  
• Solve other problems.  
• Visit the supplies area online.  
NOTE: Some links will not work while a job is in  
progress.  
Contact Information  
Advanced  
• View information about ordering ink or supplies.  
• View information about contacting Dell Customer  
Support.  
• View a list of phone numbers.  
• Visit the Dell Web site.  
• Change printing status appearance options.  
• View software version information.  
Understanding the paper type sensor  
Your printer has a paper type sensor that detects these paper types:  
•
•
•
•
Plain paper  
Coated paper  
Glossy/photo paper  
Transparencies  
If you load one of these paper types, the printer detects the paper type and  
automatically adjusts the paper type settings and print resolution.  
NOTE: Your printer  
cannot detect the paper  
size. For help, see  
page 12.  
Learning about your printer  
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To choose the paper size:  
1
2
With your document open, click File → Print.  
In the Print dialog box, click Properties, Preferences, Options, or Setup  
(depending on your program or operating system).  
The Print Properties screen appears.  
Click the Paper Setup tab, and then select the paper size you are using.  
Click OK.  
3
4
The paper type sensor is on unless you turn it off. If you want to turn it off for  
the current print job:  
1
2
With your document open, click File → Print.  
In the Print dialog box, click Properties, Preferences, Options, or Setup  
(depending on your operating system).  
The Print Properties screen appears.  
Click Options.  
3
4
5
Click Paper Type Sensor Options.  
Click Allow the paper type sensor to select paper type (the default) to  
deselect it.  
6
Click OK.  
To permanently turn it off:  
1
2
3
4
Click Start → Settings → Printers or Start → Printers and Faxes.  
Right-click the printer icon.  
Click Properties.  
Click Printing Preferences.  
NOTE: To temporarily  
override the paper type  
sensor for a particular  
print job, specify a paper  
type in the GUI (graphical  
user interface) under  
Specialty paper.  
5
6
7
8
Click Options or the Printer Settings tab.  
Click Paper Type Sensor Options.  
Click the box to deselect it.  
Click OK on each of the open dialog boxes.  
12  
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2
S E C T IO N 2  
Using your printer  
Loading paper  
Placing your document on the scanner glass  
Printing  
Copying  
Scanning  
Editing scanned images  
Faxing  
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Loading paper  
To load other paper types, follow the guidelines on page 15.  
To load most types of paper:  
1
Place the paper against the right side of the paper support with the print  
side facing you and the top of the paper feeding into the paper support.  
2
Squeeze and slide the paper guide to the left edge of the paper.  
NOTE: Do not force  
paper into the printer.  
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NOTE: To avoid  
smearing ink, remove  
each transparency or  
photo from the paper exit  
tray before the next one  
exits the printer.  
Transparencies and  
photos may require up to  
15 minutes to dry.  
You can load up to:  
Make sure:  
100 sheets of plain paper The paper is designed for use with inkjet printers.  
• The envelopes are loaded vertically against the right  
side of the paper support.  
• The stamp location is in the upper left corner.  
• The envelopes are designed for use with inkjet  
printers.  
10 envelopes  
• You squeeze and slide the paper guide to the left edge  
of the envelope (as shown).  
25 sheets of labels  
The labels are designed for use with inkjet printers.  
10 sheets of card stock  
• The card stock is designed for use with inkjet printers.  
• The thickness does not exceed 0.025 inches.  
10 greeting cards, index The cards are loaded vertically against the right side of  
cards, postcards, or  
the paper support.  
photo cards  
25 sheets of coated,  
The glossy or coated side faces you.  
photo, or glossy paper  
10 transparencies  
• The transparencies are designed for use with inkjet  
printers.  
• The rough side faces you.  
100 sheets of custom size Your paper size fits within these dimensions:  
paper  
Width  
Length  
– 76 to 216 mm  
– 3.0 to 8.5 in.  
– 127 to 432 mm  
– 5.0 to 17.0 in.  
25 iron-on transfers  
• You follow the loading instructions on the iron-on  
packaging.  
• The blank side faces you.  
20 sheets of banner  
The banner paper is designed for use with inkjet printers.  
paper  
Using your printer  
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Before you begin copying, scanning, printing, or sending faxes, refer to the  
information below about how much paper the printer exit tray can hold.  
The printer paper exit tray can hold:  
• 50 sheets of paper  
• 10 sheets of labels  
• 1 transparency  
• 10 envelopes  
• 10 cards  
• 1 sheet of coated, photo, or glossy  
paper  
You can use your printer to copy, scan, print, and fax. The following instructions  
explain how to complete these tasks.  
16  
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Placing your document on the scanner  
glass  
1
Open the top cover.  
2
Place the item you want to copy face down on the scanner glass.  
NOTE: Make sure the  
upper left corner of the  
front of the item aligns  
with the arrow  
3
Close the scanner lid to avoid dark edges.  
Using your printer  
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Printing  
1
2
3
Load paper. For help, see page 14.  
With your document open, click File → Print.  
To change the printer settings, click Properties, Options, Setup or  
Preferences (depending on the program or operating system).  
4
On the three tabs along the left side (Quality/Copies, Paper Setup, and  
Print Layout) of the Print Properties screen, confirm the selections, and  
then click OK or Print (depending on the program or operating system).  
Printing photos  
1
2
3
4
Click File → Print.  
Click Properties.  
Select the paper type and size.  
If using photo paper, make sure the glossy side is facing you when you  
insert the paper into the paper support.  
5
Click Print.  
Sharing printers  
You can print from multiple computers if your printer is attached to a computer  
that is connected to a network.  
First, follow these instructions while you are at your own computer.  
1
2
3
4
Click Start → Settings → Printers.  
Select the printer Dell AIO Printer A940 icon.  
Click File Sharing.  
Click the Shared as check box, and then type a name in the Shared Name  
text box.  
5
6
Click Additional Drivers and select the operating systems of all network  
clients printing to this computer.  
Click OK.  
If you are missing files, you are prompted to insert the server operating  
system CD.  
18  
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To check that the printer was successfully shared.  
•
Make sure the printer object in the Printers folder shows it is shared. For  
example, in Windows 2000, a hand is shown underneath the printer icon.  
•
Browse Network Neighborhood. Find the host name of the server and look  
for the shared name you assigned the printer.  
Now, follow these instructions while you are at the other person’s computer:  
1
2
3
4
Click Start → Settings → Printers.  
Click Add Printer to launch the Add Printer wizard.  
Click Network Print Server.  
Select the network printer from the Shared printers list. If the printer is not  
listed, type in the path of the printer in the text box.  
For example:\\<server host name>\<shared printer name>  
The server host name is the name of the server computer that identifies it  
to the network. The shared printer name is the name assigned during the  
server installation process.  
5
6
Click OK.  
If this is a new printer, you may be prompted to install a printer driver. If no  
system driver is available, then you will need to provide a path to available  
drivers.  
Select whether you want this printer as the default printer for this client,  
and then click Finish.  
Print a test page to verify printer installation.  
1
2
3
4
Click Start → Settings → Printer.  
Select the printer you just created.  
Click File → Properties.  
From the General tab, click Print Test Page.  
When a test page prints successfully, printer installation is complete.  
Using your printer  
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NOTE: When you print Print repeating images  
multiple images on one  
sheet of paper in this way,  
you cannot use  
Load paper in the printer before you begin your project. For help, see page 14.  
Reduce/Enlarge.  
Depending on how many  
images you want to print  
per page, the printer  
reduces them to fit on the  
page.  
Using the operator panel  
Using the printer software  
1 On the operator panel, press Options 1 Open the Dell All-In-One Center. For  
until Repeat Imagedisplays.  
help, see page 7.  
2 Press + to scroll to the number of  
images you want to put on one sheet  
of paper (1, 4, 9, or 16).  
The All-In-One Main Page appears.  
2 From the Creative Tasks section, click  
Repeat an image several times on one  
page.  
3 Press Select.  
4 Press Color or Black to begin copying. 3 Click Preview Now to view your  
scanned image.  
5 After your image prints, press Cancel  
to return to Normal Quality.  
4 Adjust the dotted lines to fit around  
the portion of the image you want to  
print.  
5 Click Printer Settings to select your  
paper size.  
6 Click OK.  
7 When you are finished customizing  
your image, click Print Now.  
Print a poster  
You can print a poster of an image that you want to enlarge and extend over  
multiple pages.  
Using the operator panel  
1
Load A4 or letter size paper and select the size:  
a
On the operator panel, press Options until BLANK PAPER SIZE  
displays.  
b
Press + until the paper size on the display matches the paper size you  
have loaded.  
c
Press Select.  
20  
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2
3
4
5
6
Open the top cover.  
Place your document or item on the scanner glass. For help, see page 17.  
Close the top cover.  
On the operator panel, press Reduce/Enlarge.  
Press + until you see the number of pages to be used for your poster on the  
display.  
For example, 2x2 Postermeans the image you scan will be enlarged so  
that it fits on four pages.  
7
8
9
Press Select.  
To begin copying, press Color or Black.  
To create your poster, attach the printed pages so that the image is as  
continuous and seamless as possible.  
10 After your image prints, press Cancel to return to Normal Quality.  
Using the printer software  
1
2
3
4
Load A4 or letter size paper.  
Open the top cover.  
Place your document or item on the scanner glass. For help, see page 17.  
Open the Dell All-In-One Center. For help, see page 7.  
The All-In-One Main Page appears.  
5
From the Creative Tasks section, click Print an image as a multi-page  
poster.  
6
7
Click Preview Now to view your scanned image.  
Adjust the dotted lines to fit around the portion of the image you want to  
print.  
8
9
Click Printer Settings to select your paper size.  
Click OK.  
10 When you are finished customizing your document, click Print Now.  
Using your printer  
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Print a banner  
1 Place the stack of banner paper on the top cover, and feed in the first sheet.  
2
Click Start → Programs → Dell Printers → Dell AIO Printer  
A940 → Dell Printer Solution Center.  
3
4
5
Click the How To tab.  
From the Projects drop down dialog box, select Banners.  
Click View and follow the instructions to print your banner.  
NOTE: Once the printer  
begins printing, wait until  
you can see the leading  
edge of the banner exiting  
the printer, and then  
carefully unfold the paper  
down to the floor in front  
of the printer.  
22  
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Print mirror images and iron-on transfers  
To print out a mirror image of your original, use the following steps.  
Using the operator panel  
1
2
Open the top cover.  
Place the item you want to print face down on the scanner glass. Make sure  
the upper left corner of the front of the item aligns with the arrow at the  
bottom right of the scanner.  
3
On the operator panel, press Options repeatedly until Iron-On/Mirror  
displays.  
4
5
6
Press + to choose On, and then press Select.  
Press Color or Black to begin copying.  
After your image prints, press Cancel to return to Normal Quality.  
Personalize fabric with pictures  
Using your computer  
1
2
3
Create or open your picture document.  
NOTE: To create a fabric  
collage, you can repeat  
these steps using the same  
picture multiple times or  
using many different  
pictures.  
Click File → Print.  
Click Properties, Options, Setup or Preferences (depending on the  
program or operating system).  
4
Click the Print Layout tab, and then select Mirror.  
NOTE: Apply the  
transfer to a blanket,  
pillowcase, sheet set,  
T-shirt or another piece of  
fabric. Follow the  
instructions on the  
iron-on transfer package.  
Using your printer  
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Copying  
You can copy using the operator panel or the software.  
First, load your document. For help, see page 17.  
Using the operator panel:  
Using the printer software  
1 Make sure your printer is on.  
2 Press Number of Copies repeatedly  
1 Make sure your computer and your  
printer are on.  
until the number (any number 1–99) 2 Open the Dell All-In-One Center. For  
of copies you want to make displays,  
or press + or - to scroll through the  
number list.  
help, see page 7.  
The All-In-One Main Page appears.  
3 Click Preview Now to see your  
scanned image.  
3 Press Color or Black.  
The printer is working when the  
display reads COPYING.  
4 Select a quantity and color for your  
copies.  
After making multiple copies, press  
Cancel to return to the default  
setting.  
To further customize your copy job,  
click See More Copy Settings.  
5 When you are finished customizing  
your image, click Copy Now.  
Copying photos  
1
Place your photo on the scanner glass. For help, see page 17.  
NOTE: Make sure the  
upper left corner of the  
front of the photo aligns  
with the arrow.  
2
3
4
Open the Dell All-In-One Center. For help, see page 7.  
Click Preview Now.  
Adjust the dotted lines to fit around the portion of the image you want to  
print.  
5
6
7
8
From the Copy... Section, select Photo.  
Select a copy quantity if making multiple copies.  
To further customize your photo, click See More Copy Settings.  
When you are finished customizing your settings, click Copy Now.  
24  
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Make color copies  
You can make color copies of a child’s artwork, a magazine article, birth  
certificate, or other things using the operator panel or the computer.  
Using the operator panel  
Using the printer software  
1 Make sure your printer is on.  
2 Press Number of Copies if making  
1 Make sure your computer and your  
printer are on.  
multiple copies.  
3 Press Color.  
2 Open the Dell All-In-One Center. For  
help, see page 7.  
The All-In-One Main Page appears.  
3 From the Copy… section, select  
Color Document.  
4 Select a copy quantity if making  
multiple copies.  
To further customize your document,  
click See More Copy Settings.  
5 When you are finished customizing  
your image, click Copy Now.  
The printer begins copying using the selected copy settings.  
Using your printer  
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Scanning  
You can scan using your operator panel and software.  
First, load your document. For help, see page 17.  
Using the operator panel:  
Using the printer software  
1 Make sure your printer is on.  
2 Press Select Software.  
3 The scan destination that you last  
selected (or the factory default)  
displays.  
1 Make sure your computer and your  
printer are on.  
2 Open the Dell All-In-One Center. For  
help, see page 7.  
The All-In-One Main Page appears.  
4 Press + to scroll through the list of  
scan destinations.  
3 Click Preview Now to see your  
scanned image.  
5 When your preferred scan destination 4 Adjust the dotted lines to fit around  
displays, press Select.  
6 Press Scan to begin a scan job using  
the part of the image you want to  
print.  
the current settings.  
5 From the Send scanned image to:  
drop down box, select your scan  
destination.  
To further customize your scan job,  
click See More Scan Settings.  
6 When you are finished customizing  
your image, click Scan Now.  
Scanning photos  
1
Place your photo on the scanner glass. For help, see page 17.  
NOTE: Make sure the  
upper left corner of the  
front of the photo aligns  
with the arrow.  
2
3
4
Open the Dell All-In-One Center. For help, see page 7.  
Click Preview Now.  
Adjust the dotted lines to fit around the portion of the image you want to  
print.  
5
6
7
Select your scan destination from the drop-down box.  
When you are finished customizing your image, click Scan Now.  
When your document has finished processing, it will open in the program  
you chose.  
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Enlarging or reducing images  
You can enlarge or reduce patterns or photos using the operator panel or the  
All-In-One Center on your computer.  
First, load your document. For help, see page 17.  
NOTE: When you print  
multiple images on one  
sheet of paper in this way,  
you cannot use  
Using the operator panel  
Using the printer software  
1 On the operator panel, press  
Reduce/Enlarge.  
1 Open the Dell All-In-One Center. For  
help, see page 7.  
Reduce/Enlarge.  
Depending on how many  
images you want to print  
per page, the printer  
reduces them to fit on the  
page.  
2 Press + until you see the option you  
want to select: 50% (Half), 100%  
(Same), 200% (Double), Custom %,  
Fit to Page, 2x2 Poster, 3x3 Poster, or  
4x4 Poster.  
3 Press Select.  
4 To begin copying, press Color or  
Black.  
The All-In-One Main Page appears.  
2 From the Creative Tasks section, click  
Enlarge or reduce an image.  
3 Follow the instructions on the screen  
to select the size of your new image.  
4 Adjust the dotted lines to fit around  
the portion of the image you want to  
print.  
5 After your image prints, press Cancel  
to return to Normal Quality.  
5 Click Printer Settings to select your  
paper size.  
6 Click OK.  
7 When you are finished customizing  
your image, click Print Now.  
Scan a photograph and e-mail it to a friend  
1
Open the Dell All-In-One Center. For help, see page 7.  
The All-In-One Main Page appears.  
2
3
4
From the Creative Tasks section, click E-mail an image to a friend.  
Follow the instructions on the screen to prepare the photo for e-mail.  
Click Attach Now.  
The New Message screen appears.  
5
6
7
Follow the instructions on the screen.  
Write a note to accompany the attached photograph.  
Click Send.  
Using your printer  
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Use Optical Character Recognition  
Optical Character Recognition is a software feature that turns a scanned image  
into editable text within a word processing program.  
1
2
Open the top cover.  
Place the item you want to edit face down on the scanner glass. Make sure  
the upper left corner of the front of the item aligns with the arrow at the  
bottom right of the scanner.  
3
4
Open the Dell All-In-One Center. For help, see page 7.  
The All-In-One Main Page appears.  
From the Creative Tasks section, click Edit text found in a scanned  
document (OCR).  
5
6
Follow the instructions on your computer screen.  
When your document has finished processing, it will open in the program  
you chose.  
7
Edit your document.  
Scan multiple pages or images  
NOTE: You are prompted  
to put the next item on the  
scanner glass after the  
first one scans.  
1
Open the Dell All-In-One Center. For help, see page 7.  
The All-In-One Main Page appears.  
2
3
Select your scan destination from the drop-down box.  
In the Scan… section, click See More Scan Settings, and then click  
Display Advanced Scan Settings.  
4
5
6
On the Scan tab, select Scan multiple items before output.  
Click OK.  
When you are finished customizing your image, click Scan Now.  
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Editing scanned images  
With most graphics programs, you can customize your image.  
1
From the Dell All-In-One Center, scan your image to the image editor of  
your choice.  
2
Edit the image using the tools available in your program.  
You may be able to:  
•
•
•
•
•
•
Remove red eye  
Crop your image  
Add text to your image  
Adjust the brightness and contrast of your image  
Flip or rotate your image  
Change colors  
For help, refer to the documentation that came with your graphics program.  
Using special scan features  
You can use your printer software to scan in many ways.  
You can:  
•
•
•
Repeat images (scan to print). For help, see page 27.  
Autofit (scan to print).  
Multi-up—A printer software option that lets you print multiple pages of a  
document on a single sheet of paper. For example, select 4-up to print  
reduced images of pages 1 through 4 on the first sheet of paper, images of  
pages 5 through 8 on the second sheet, and so on.  
•
Use Optical Character Recognition to edit text on a document. For more  
information, see page 28.  
Using your printer  
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Faxing  
In order to send and receive faxes with your printer:  
•
Your computer must have faxing software installed and configured. You  
may use BVRP Classic Phone Tools/FaxTools or Microsoft Fax Console.  
–
–
See "Using BVRP fax software" on page 30 to use BVRP.  
See "Using Fax Console" on page 33 to use Fax Console.  
•
•
Your computer must be equipped with a data/fax modem.  
NOTE: A data/fax  
modem is not built into  
your printer.  
An active telephone line must be connected to the line-in connector of  
your data/fax modem.  
NOTE: DSL (digital  
subscriber line), ISDN  
(integrated services  
digital network) and cable  
modems are not fax  
modems and are not  
supported.  
•
Your printer must be connected to the computer with a USB cable.  
USB cable  
computer connector  
printer connector  
Using BVRP fax software  
Installing BVRP fax software  
1
2
Click the Start button.  
Click All Programs.  
A list of your installed software appears.  
30  
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3
4
Check for any entry referring to Classic PhoneTools or FaxTools. If you  
have either of these entries, skip to “Configuring BVRP fax software.”  
Click on the desktop.  
The All Programs window closes.  
5
Insert the Dell Personal All-In-One Printer A940 Drivers and Utilities CD.  
An installation window appears.  
6
7
Click Cancel, click the Start button, and then click My Computer.  
Right-click the CD Drive icon.  
A drop-down menu appears.  
8
9
Click Explore.  
Double-click the Fax folder.  
10 Double-click the appropriate language folder.  
11 Double-click the Setup icon.  
The Installation Wizard appears.  
12 Follow the instructions on your computer screen to complete the  
installation.  
Configuring BVRP fax software  
1
2
3
Click the Start button.  
NOTE: Fax service is set  
by default to  
Click All Programs.  
automatically answer  
your phone line after two  
rings if you click to select  
the Enable Receive check  
box. Change these  
Click FaxTools or Classic PhoneTools.  
The fax configuration wizard begins.  
Click Next.  
4
5
6
7
8
9
settings as desired.  
Read the license agreement, and then click Yes to continue.  
Enter your name and company name.  
Click Next.  
Enter an identifier, phone number, and fax number.  
Click Next, click Next, and click Next again.  
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10 Click Finish.  
BVRP fax software launches.  
11 Select your country, enter your area code, and enter any number you must  
press first before getting to an outside line.  
12 Click OK.  
13 Select your location and click OK.  
14 Click Next, click Next, select your modem, and click Next again.  
15 Click Next, click Next, and then click Finish.  
Sending a one-page fax with BVRP  
1
2
3
Ensure that your printer is attached to a computer with a data/fax modem.  
Place the document you want to fax face down under the lid of the printer.  
Press the Fax button on the front of the printer.  
BVRP fax software launches.  
4
Follow the instructions on your computer screen to send your fax.  
Sending a multiple-page fax with BVRP  
1
2
Click the Start button.  
Move your mouse pointer over All Programs, then Dell Printers, and then  
Dell AIO Printer A940.  
3
4
5
6
7
8
9
Click Dell All-In-One Center.  
Click See More Scan Settings.  
Click Display Advanced Scan Settings.  
Click to select Scan multiple items before output.  
Click OK.  
Select Fax from the Send scanned image to drop-down menu.  
Place the document you want to fax face down under the lid of the printer.  
10 Click Preview Now.  
A preview of your document appears. Adjust your document and repeat if  
necessary.  
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11 Click Yes until all pages you want to fax are scanned.  
12 Click No.  
13 Follow the instructions on your computer screen to send your fax.  
Receiving faxes with BVRP  
1
2
3
Click the Start button.  
NOTE: The computer  
must be turned on and  
BVRP FaxTools must be  
configured in order to  
receive a fax.  
Click All Programs.  
Click Classic PhoneTools or FaxTools.  
BVRP fax software launches. You are now ready to receive a fax.  
Viewing your faxes in BVRP  
1
2
3
4
5
Click the Start button.  
Click All Programs.  
Click Classic PhoneTools or FaxTools.  
Click Fax Inbox to view received faxes.  
Click Fax Outbox to view sent faxes.  
Using Fax Console  
Installing Fax Console  
1
2
3
4
5
6
Click the Start button.  
Click Control Panel.  
Click Add or Remove Programs.  
Click Add/Remove Windows Components.  
Click to select Fax Services.  
Click Next.  
If prompted, insert the Microsoft Windows XP CD and click OK. Close the  
Welcome to Microsoft Windows XP window when it opens.  
7
8
Click Finish.  
Close the Add/Remove Programs window.  
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Configuring Fax Console  
1
2
Click the Start button.  
Move your mouse pointer over All Programs, then Accessories, then  
Communications, then Fax.  
3
Click Fax Console.  
The Welcome to Fax Configuration Wizard appears.  
Click Next.  
4
5
6
Enter any appropriate information and click Next.  
Select your data/fax modem in the drop-down menu under Please select  
the fax device.  
7
Select or de-select the Enable Send and Enable Receive check boxes as  
desired.  
NOTE: De-selecting the  
Enable Send check box  
prevents you from sending  
faxes. Selecting the  
Enable Receive check box  
allows you to receive  
faxes.  
8
9
Enter your TSID information and click Next.  
Enter your CSID information and click Next.  
10 Click to select Print it on and use the drop-down menu to the right of this  
field to select Dell AIO Printer A940 if you want to print all received faxes.  
11 To create an archive copy of each fax, click to select Store a copy in a folder  
and use the Browse button to select the desired archive location.  
12 Click Next, confirm your settings, and click Finish.  
Sending a one-page fax with Fax Console  
1
2
3
Ensure that your printer is attached to a computer with a modem.  
Place the document you want to fax face down under the lid of the printer.  
Press the Fax button on the front of your printer.  
The Send Fax Wizard appears.  
4
Follow the instructions on your computer screen to send your fax.  
Sending a multiple-page fax with Fax Console  
1
2
Click the Start button.  
Move your mouse pointer over All Programs, then Dell Printers, then Dell  
AIO Printer A940.  
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3
4
5
6
7
8
9
Click Dell All-In-One Center.  
Click See More Scan Settings.  
Click Display Advanced Scan Settings.  
Click to select Scan multiple items before output, and click OK.  
Select Fax from the Send scanned image to drop-down menu.  
Place the document you want to fax face down under the lid of the printer.  
Click Preview Now.  
A preview of your document appears. Adjust your document and repeat if  
necessary.  
10 Click Yes until all pages you want to fax are scanned.  
11 Click No.  
12 Follow the instructions on your computer screen to send your fax.  
Receiving faxes with Fax Console  
1
2
Click the Start button.  
Move your mouse pointer over All Programs, then Accessories, then  
Communications, then Fax.  
3
Click Fax Console.  
You are now ready to receive a fax if you selected the Enable Receive check  
box when configuring Fax Console.  
Viewing faxes with Fax Console  
1
2
Click the Start button.  
Move your mouse pointer over All Programs, then Accessories, then  
Communications, then Fax.  
3
Click Fax Console.  
Received faxes can be viewed in the Inbox. Sent faxes can be viewed in  
Sent Items.  
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Fax troubleshooting  
If you are having trouble sending or receiving a fax, ensure that:  
•
•
Your computer is equipped with a working data/fax modem.  
An active phone line is connected to the line-in connector of your data/fax  
modem.  
•
•
Faxing software is installed and configured.  
Your printer is connected to the computer with a USB cable.  
36  
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3
S E C T IO N 3  
Maintenance  
Ordering supplies  
Replacing the ink cartridges  
Aligning the ink cartridges  
Cleaning the ink cartridge nozzles  
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Ordering supplies  
To order printer supplies or to locate a dealer near you, contact the Dell Web  
site at www.dell.com/supplies or www.dell.euro.com/supplies.  
Item:  
Part number:  
7Y743  
Black cartridge  
Color cartridge  
7Y745  
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Replacing the ink cartridges  
The Dell AIO Printer A940 uses the following cartridges:  
Item:  
Part number:  
7Y743  
Black cartridge  
Color cartridge  
7Y745  
1
2
Make sure the All-In-One is on.  
NOTE: For information  
about ordering supplies,  
see page 38.  
Lift the printer (scanner unit) until the scanner support keeps it open.  
The ink cartridge carrier moves and stops at the loading position unless the  
All-In-One is busy.  
3
Squeeze the tabs on the cartridge lids, and then lift the lids.  
Maintenance  
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4
Remove the old cartridges. Store them in an air-tight container or dispose  
of them.  
5
If you are installing new cartridges, remove the stickers and tape from the  
bottom of the cartridges.  
NOTICE: Do NOT touch the gold contact area on the cartridges.  
Insert the new cartridges, and then snap the lids closed.  
6
7
Lift the printer (scanner unit) and push the scanner support back while  
lowering the printer (scanner unit) until it is closed.  
8
9
Load paper into the paper support. For help, see page 14.  
Questions appear on the display. Use the buttons on the operator panel to  
answer the questions:  
a
If the color cartridge you installed is New (never been used), press  
Select.  
If it is old, press +, and then press Select.  
b
If the black cartridge you installed is New, press Select.  
If it is old, press +, and then press Select.  
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Aligning the ink cartridges  
There are two instances when you will align your ink cartridges: after installing  
cartridges and to improve print quality.  
After installing cartridges  
After you install new ink cartridges, a message displays on the operator panel.  
1
2
Make sure plain paper is loaded in the paper support.  
Press Select to print an alignment page.  
To improve print quality  
You may want to align your cartridges periodically to improve print quality.  
1
2
3
On the operator panel, press Options repeatedly until Cartridges displays.  
Press + until Align displays, and then press Select.  
Press Select.  
An alignment page prints. Once the alignment page prints, your automatic  
alignment is complete.  
Maintenance  
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Cleaning the ink cartridge nozzles  
To improve print quality, you may need to clean the ink cartridge nozzles.  
Clean the nozzles when:  
•
•
•
•
•
Characters are not printing completely.  
White dashes appear in graphics or printed text.  
Print is smudged or too dark.  
Colors on print jobs are faded or they differ from the colors on the screen.  
Vertical, straight lines are not smooth.  
You can use the operator panel or the Dell Printer Solution Center to clean the  
nozzles.  
Using the operator panel  
Using the printer software  
1 Load plain paper in the printer. For  
help, see page 15.  
1 Load plain paper in the printer. For  
help, see page 15.  
2 Press Options until Cartridges  
displays.  
2 Open the Dell Printer Solution  
Center. For help, see page 10.  
3 Press + until Clean displays.  
4 Press Select.  
3 Click the Maintenance tab.  
4 From the Maintenance tab, click  
Clean to fix horizontal streaks.  
5 Click Print.  
A nozzle page prints, forcing ink through the nozzles to clean the clogged  
nozzles.  
•
•
Print your document again to verify your print quality has improved.  
To further improve print quality, try wiping the ink cartridge nozzles  
and contacts (refer to your User’s Guide), and then print your  
document again.  
•
If print quality has not improved, try cleaning the ink cartridge nozzles  
up to two more times.  
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4
S E C T IO N 4  
Troubleshooting  
Setup troubleshooting  
General troubleshooting  
Other help sources  
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Setup troubleshooting  
If you experience problems while setting up your printer, make sure:  
•
•
You unlock the scanner bed. For help locating the scanner lock, see the  
picture of the printer on page iv.  
You select your language and default paper size, and then press Select on  
the operator panel.  
•
•
You only have one Dell AIO Printer A940 attached to your computer.  
Your operating system is compatible with your printer. The Dell AIO  
Printer A940 supports Windows XP and Windows 2000.  
General troubleshooting  
When your printer has a problem, before contacting Dell Customer Support,  
check the following items.  
If your printer is not attached to a computer, make sure:  
•
•
You read and follow any scrolling text Help messages on the display.  
The power supply is plugged into your printer and an electrical outlet.  
If your printer is attached to a computer, make sure:  
•
•
•
The USB cable is securely attached to your computer and to your printer.  
Both your computer and your printer are on.  
The Dell AIO Printer A940 is set as your default printer.  
Anytime your printer has a problem, make sure:  
•
•
•
Your printer is on.  
The scanner is unlocked.  
You removed the stickers and tape from the bottom of the ink cartridges.  
For help, see page 40.  
•
•
The paper is loaded correctly.  
You installed both of the ink cartridges. The Dell AIO Printer A940 will  
only work if you have both cartridges installed. For help installing the  
cartridges, see page 39.  
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Paper misfeeds or multiple sheets feed  
Make sure:  
•
•
•
•
•
•
You use a paper recommended for inkjet printers.  
You do not force the paper into the printer.  
You do not load too much paper in the printer. For help, see page 14.  
You load the paper correctly.  
The printer is on a flat, level surface.  
The paper guide rests against the left edge of the paper and does not cause  
the paper to bow in the paper support.  
•
You select the correct paper type and size in Print Properties, Preferences,  
or in the All-In-One Center.  
Envelopes do not feed properly  
If regular paper feeds without problems, make sure:  
•
•
You load the envelopes correctly. For help, see page 15.  
You use an envelope size supported by the printer and select that size  
before you start your print job.  
•
You have the correct paper type and size selected in Print Properties.  
Document does not print  
•
•
•
Make sure the cartridges are properly installed.  
Use an undamaged USB cable.  
Check your printer status to make sure your document is not being held or  
paused. To check printer status:  
a
Click Start → Settings → Printers.  
b
Double-click the Dell A940 icon, and then click Printer.  
c
Make sure no check mark appears next to Pause Printing.  
•
Print a test page:  
a
Click Start → Programs → Dell Printers → Dell AIO Printer A940  
→ Dell All-In-One Center.  
Troubleshooting  
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b
c
Click the Maintenance tab.  
From the Maintenance tab, click Print a test page.  
NOTE: Photos or  
Display language is not preferable  
documents containing  
graphics may take longer  
to print than regular text.  
If the language on the printer display is not the language you prefer, change the  
language:  
1
2
3
On the operator panel, press Options until Language displays.  
Use + to scroll through the list of languages.  
When your preferred language displays, press Select to set that language as  
the default.  
Printer or scanner is not communicating with computer  
•
•
Disconnect, and then reconnect both ends of the USB cable.  
Unplug the power supply from the electrical outlet. Reconnect the power  
supply (refer to your setup documentation). Turn the power on.  
•
Restart your computer. If problems persist, see page 54, Uninstalling and  
reinstalling the software.  
Copy quality is unsatisfactory  
The following topics can help you improve unsatisfactory print quality on your  
document.  
If your document is too light or too dark:  
1
2
3
On the operator panel, press Options until Lighter/Darkerdisplays.  
Press + to darken your document or - to lighten it.  
Press Select.  
If you are copying in black and white and want to improve the quality:  
1
Open the Dell All-In-One Center. For help, see page 7.  
The All-In-One Main Page appears.  
2
3
In the Copy… section, click See More Copy Settings.  
Click Display Advanced Copy Settings.  
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4
5
6
Click the Scan tab.  
From the Color depth drop down menu, select Gray.  
Click OK.  
If you are scanning or copying from a printed source, and your copy has a  
checkerboard pattern on it, follow these directions:  
For scanning:  
1
Open the Dell All-In-One Center. For help, see page 7.  
The All-In-One Main Page appears on your computer screen.  
From the Scan… section, click See More Scan Settings.  
2
3
4
From the What is being scanned? option, select Magazine/Newspaper.  
When you are finished customizing your document, click Scan Now.  
For copying:  
1
Open the Dell All-In-One Center. For help, see page 7.  
The All-In-One Main Page appears on your computer screen.  
From the Copy… section, click See More Copy Settings.  
Click Display Advanced Copy Settings.  
2
3
4
5
Select the Image Patterns tab.  
Select the third box to remove image patterns from magazine or newspaper  
documents.  
6
Click OK.  
Troubleshooting  
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More troubleshooting  
Refer to the User’s Guide if you experience any of the following problems:  
–
–
–
–
–
–
–
–
–
Transparencies or glossy photo papers stick together  
Transparencies or photo papers contain white lines  
Document prints slowly  
Document prints poorly  
Auto-cropping of scanned image is unsatisfactory  
Edges of copied documents are cut off  
Copied objects appear in a different location on the page  
Fit to page function is not working properly  
Auto detect is set but not working properly  
You receive an error message  
Use this section to understand printer software error messages on your computer  
screen and messages on the display of your printer.  
Message:  
Go to page:  
Paper Jam  
49  
50  
50  
51  
51  
51  
53  
Cover Open  
Ink Low  
Paper Out  
Unlock Scanner  
Cartridge Error  
Other messages  
48  
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Paper Jam message  
Your printer has a paper jam. To clear a paper jam:  
1
2
3
Press Power to turn the printer off.  
Pull slowly and firmly on the paper to remove it.  
Press Power to turn the printer back on.  
If you cannot reach the paper because it is too far into the printer:  
1 Lift the printer (scanner unit), and then pull the paper out.  
2
Lower the printer (scanner unit) to close it.  
3
Press Power to turn the printer on, and then send your document to print.  
Troubleshooting  
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Cover Open message  
The CoverOpenmessage displays when the printer (scanner unit) is open.  
NOTE: The operator  
panel buttons do not  
function while the printer  
(scanner unit) is open.  
Lower the printer (scanner unit).  
The message disappears, and the operator panel buttons function.  
Ink Low message  
An ink cartridge is running out of ink. Replace the cartridge in your printer with  
a new one. For help, see page 37.  
•
On the operator panel:  
An Ink Low message (Color Ink Low, BlackInkLow, or both of  
these messages) displays when one of your cartridges is 25% full or less.  
For help:  
–
–
Installing a new cartridge, see page 37.  
Ordering supplies, see page 38.  
•
On the computer screen:  
An Ink Low message appears when one of your cartridges is 25% full or less.  
When one of these messages appears, you can:  
•
•
•
Click OK.  
Click the ? to get information about ordering supplies.  
Order a new cartridge or locate a dealer near you from the Dell Web  
site at support.dell.com.  
For help:  
–
–
Installing a new cartridge, see page 39.  
Ordering supplies, see page 38.  
50  
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Paper Out message  
Your printer is out of paper.  
1
2
3
Load paper.  
Press Select.  
Send your document to print.  
Unlock Scanner message  
NOTE: If your printer  
has a paper jam, see  
page 49 for help.  
The scanner is locked. To unlock it:  
1
2
Press Power to turn the printer off.  
Use both hands to lift the printer (scanner unit) until the scanner support  
holds it open.  
To the left and beside the scanner support is the scanner lock. For help, see  
page iv.  
3
4
5
6
Pull the scanner lock toward you to unlock the scanner.  
Using both hands, lift the printer (scanner unit).  
Push and hold the scanner support back.  
Lower the printer (scanner unit) until it is completely closed.  
7
Press Power to turn the printer back on.  
Cartridge Error messages  
When you get these messages you may need to:  
•
•
Install cartridges, see page 37.  
Order cartridges, see page 38.  
Troubleshooting  
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Check the table below for specific instructions:  
Message:  
Problem:  
Do this:  
Black cartridge  
missing  
The black cartridge is not Install a black cartridge  
installed. (part number 7Y743).  
Color cartridge  
missing  
The color cartridge is not Install a color cartridge  
installed. (7Y745).  
Cartridge Error  
The printer has detected Complete the following  
a short circuit in a  
cartridge.  
instructions.  
1
2
Press Power to turn the printer off.  
Use both hands to lift the printer (scanner unit) until the scanner support  
holds it open.  
3
4
Turn the printer on.  
The ink cartridge carrier moves and stops at the loading position unless the  
printer is busy.  
Remove the color ink cartridge.  
52  
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5
Lower the printer (scanner unit) until it is completely closed.  
If the error message displays again, replace the black cartridge with a new  
black cartridge.  
If the error message does not display, repeat steps 1–3 and then go to step  
6.  
6
7
Reinstall the color cartridge and remove the black ink cartridge.  
Lower the printer (scanner unit) until it is completely closed.  
If the error message displays again, replace the color cartridge with a new  
color cartridge.  
If there is no error message (indicated by flashing lights), repeat steps 1–3  
and then reinstall both ink cartridges.  
8
Lower the printer (scanner unit) until it is completely closed.  
If you get the error message again, while both cartridges are installed,  
replace both of the cartridges.  
Other error messages  
1
2
3
Turn the printer off.  
Wait a few seconds, and then turn the printer back on.  
Send your document to print.  
Troubleshooting  
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Uninstall and reinstall the printer software  
If the printer is not functioning properly or if a communications error message  
appears when you try to use your printer, you may need to uninstall, and then  
reinstall the printer software.  
1
From your desktop, click Start → Programs → Dell Printers → Dell AIO  
Printer A940 → Uninstall Dell A940.  
2
Follow the instructions on your computer screen to uninstall the printer  
software.  
3
4
Restart your computer before reinstalling the printer software.  
Insert the Dell AIO Printer A940 CD.  
If the CD does not start, click Install.  
5
Follow the instructions on your computer screen to install the software.  
Other help sources  
If the preceding printer solutions do not solve the problem with your printer:  
•
Refer to the Dell Printer Solution Center software for more  
troubleshooting information:  
a
Click Start → Programs → Dell Printers → Dell AIO Printer A940  
→ Dell Solution Center.  
b
Click the Troubleshooting tab on the left side of the screen.  
•
Go to support.dell.com for help.  
54  
Troubleshooting  
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5
S E C T IO N 5  
Regulatory Notices  
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Federal Communications Commission (FCC) compliance information  
statement  
The Dell AIO Printer A940 has been tested and found to comply with the limits  
for a Class B digital device, pursuant to Part 15 of the FCC Rules. Operation is  
subject to the following two conditions: (1) this device may not cause harmful  
interference, and (2) this device must accept any interference received,  
including interference that may cause undesired operation.  
The FCC Class B limits are designed to provide reasonable protection against  
harmful interference in a residential installation. This equipment generates,  
uses and can radiate radio frequency energy and, if not installed and used in  
accordance with the instructions, may cause harmful interference to radio  
communications. However, there is no guarantee that interference will not occur  
in a particular installation. If this equipment does cause harmful interference to  
radio or television reception, which can be determined by turning the  
equipment off and on, the user is encouraged to try to correct the interference  
by one or more of the following measures:  
•
•
•
Reorient or relocate the receiving antenna.  
Increase the separation between the equipment and receiver.  
Connect the equipment into an outlet on a circuit different from that  
to which the receiver is connected.  
•
Consult your point of purchase or service representative for additional  
suggestions.  
The manufacturer is not responsible for any radio or television interference  
caused by using other than recommended cables or by unauthorized changes or  
modifications to this equipment. Unauthorized changes or modifications could  
void the user's authority to operate this equipment.  
NOTE: To assure compliance with FCC regulations on electromagnetic interference for a  
Class B computing device, use a properly shielded and grounded cable. Use of a substitute  
cable not properly shielded and grounded may result in a violation of FCC regulations.  
56  
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Any questions regarding this compliance information statement should be  
directed to:  
Dell Products, L.P.  
One Dell Way  
Round Rock, Texas 78682  
Industry Canada compliance statement  
This Class B digital apparatus meets all requirements of the Canadian  
Interference-Causing Equipment Regulations.  
Avis de conformité aux normes d’Industrie Canada  
Cet appareil numérique de la classe B respecte toutes les exigences du  
Règlement sur le matériel brouilleur du Canada.  
European Community (EC) directives conformity  
A declaration of conformity with the requirements of the directives has been  
signed by the Director of Manufacturing and Technical Support, Dell  
International, S.A., Boigny, France.  
This product satisfies the Class B limits of EN 55022 and safety requirements of  
EN 60950.  
The United Kingdom Telecommunications Act 1984  
This apparatus is approved under the approval number NS/G/1234/J/100003 for  
the indirect connections to the public telecommunications systems in the  
United Kingdom.  
Japan VCCI  
Regulatory Notices  
57  
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ENERGY STAR  
The EPA ENERGY STAR Office Equipment program is a partnership effort  
with office equipment manufacturers to promote the introduction of  
energy-efficient products and to reduce air pollution caused by power  
generation.  
Companies participating in this program introduce products that power down  
when they are not being used. This feature will cut the energy used by up to 50  
percent. Dell is proud to be a participant in this program.  
As an ENERGY STAR Partner, Dell International, Inc. has determined that this  
product meets the ENERGY STAR guidelines for energy efficiency.  
Copyright advisory  
It may be illegal to copy certain materials without permission or license,  
including documents, images, and currency. If you are not sure whether you have  
permission, seek legal advice.  
58  
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6
S E C T IO N 6  
Appendix  
Contacting Dell  
Limited Warranties and Return Policy  
Dell Computer Corporation Ink and Toner Cartridges  
Limited Warranties  
Dell Software License Agreement  
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Contacting Dell  
To contact Dell electronically, you can access the following websites:  
•
•
•
www.dell.com  
support.dell.com (technical support)  
premiersupport.dell.com (technical support for educational, government, healthcare, and  
medium/large business customers, including Premier, Platinum, and Gold customers)  
For specific web addresses for your country, find the appropriate country section in the table  
below.  
NOTE: Toll-free numbers are for use within the country for which they are listed.  
When you need to contact Dell, use the electronic addresses, telephone numbers, and codes  
provided in the following table. If you need assistance in determining which codes to use,  
contact a local or an international operator.  
Country (City)  
International Access Code  
Country Code  
Department Name or Service Area,  
Website and E-Mail Address  
Area Codes,  
Local Numbers, and  
Toll-Free Numbers  
City Code  
Anguilla  
General Support  
toll-free: 800-335-0031  
1-800-805-5924  
Antigua and Barbuda  
Argentina (Buenos Aires)  
International Access Code: 00  
Country Code: 54  
City Code: 11  
General Support  
Website: www.dell.com.ar  
Tech Support and Customer Care  
Sales  
toll-free: 0-800-444-0733  
0-810-444-3355  
Tech Support Fax  
Customer Care Fax  
General Support  
11 4515 7139  
11 4515 7138  
Aruba  
toll-free: 800-1578  
toll-free: 1-866-278-6818  
1-800-534-3066  
Bahamas  
Barbados  
General Support  
General Support  
60  
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Country (City)  
International Access Code  
Country Code  
Department Name or Service Area,  
Website and E-Mail Address  
Area Codes,  
Local Numbers, and  
Toll-Free Numbers  
City Code  
Belgium (Brussels)  
International Access Code: 00  
Country Code: 32  
Website: support.euro.dell.com  
E-mail: [email protected]  
E-mail for French Speaking Customers:  
support.euro.dell.com/be/fr/emaildell/  
City Code: 2  
Technical Support  
Customer Care  
02 481 92 88  
02 481 91 19  
Corporate Sales  
Fax  
02 481 91 00  
02 481 92 99  
Switchboard  
02 481 91 00  
Bolivia  
General Support  
Website: www.dell.com/br  
Customer Support, Technical Support  
Tech Support Fax  
Customer Care Fax  
Sales  
toll-free: 800-10-0238  
Brazil  
International Access Code: 00  
Country Code: 55  
City Code: 51  
0800 90 3355  
51 481 5470  
51 481 5480  
0800 90 3390  
British Virgin Islands  
General Support  
toll-free: 1-866-278-6820  
Canada (North York, Ontario) Online Order Status: www.dell.ca/ostatus  
International Access Code: 011 AutoTech (automated technical support)  
TechFax  
toll-free: 1-800-247-9362  
toll-free: 1-800-950-1329  
toll-free: 1-800-847-4096  
toll-free: 1-800-326-9463  
toll-free: 1-800-847-4096  
toll-free: 1-800-387-5757  
toll-free: 1-800-387-5752  
toll-free: 1-800-387-5755  
1 866 440 3355  
Customer Care (Home Sales/Small Business)  
Customer Care (med./large business, government)  
Technical Support (Home Sales/Small Business)  
Technical Support (med./large bus., government)  
Sales (Home Sales/Small Business)  
Sales (med./large bus., government)  
Spare Parts Sales & Extended Service Sales  
Cayman Islands  
Colombia  
General Support  
General Support  
General Support  
1-800-805-7541  
980-9-15-3978  
Costa Rica  
0800-012-0435  
Appendix  
61  
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Country (City)  
International Access Code  
Country Code  
Department Name or Service Area,  
Website and E-Mail Address  
Area Codes,  
Local Numbers, and  
Toll-Free Numbers  
City Code  
Denmark (Copenhagen)  
International Access Code: 00  
Country Code: 45  
Website: support.euro.dell.com  
E-mail Support (portable computers):  
[email protected]  
E-mail Support (desktop computers):  
[email protected]  
E-mail Support (servers):  
[email protected]  
Technical Support  
7023 0182  
7023 0184  
3287 5505  
3287 1200  
3287 1201  
3287 5000  
3287 5001  
Customer Care (Relational)  
Home/Small Business Customer Care  
Switchboard (Relational)  
Fax Switchboard (Relational)  
Switchboard (Home/Small Business)  
Fax Switchboard (Home/Small Business)  
Website: support.euro.dell.com  
Finland (Helsinki)  
International Access Code: 990 E-mail: [email protected]  
Country Code: 358  
City Code: 9  
E-mail Support (servers):  
[email protected]  
Technical Support  
Technical Support Fax  
Relational Customer Care  
Home/Small Business Customer Care  
Fax  
09 253 313 60  
09 253 313 81  
09 253 313 38  
09 693 791 94  
09 253 313 99  
09 253 313 00  
Switchboard  
62  
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Country (City)  
International Access Code  
Country Code  
Department Name or Service Area,  
Website and E-Mail Address  
Area Codes,  
Local Numbers, and  
Toll-Free Numbers  
City Code  
France (Paris) (Montpellier)  
International Access Code: 00  
Country Code: 33  
Website: support.euro.dell.com  
E-mail: support.euro.dell.com/fr/fr/emaildell/  
Home and Small Business  
Technical Support  
City Codes: (1) (4)  
0825 387 270  
0825 823 833  
0825 004 700  
04 99 75 40 00  
0825 004 700  
0825 004 701  
04 99 75 40 01  
Customer Care  
Switchboard  
Switchboard (calls from outside of France)  
Sales  
Fax  
Fax (calls from outside of France)  
Corporate  
Technical Support  
0825 004 719  
0825 338 339  
01 55 94 71 00  
01 55 94 71 00  
01 55 94 71 01  
Customer Care  
Switchboard  
Sales  
Fax  
Germany (Langen)  
International Access Code: 00  
Country Code: 49  
Website: support.euro.dell.com  
E-mail: [email protected]  
Technical Support  
06103 766-7200  
0180-5-224400  
06103 766-9570  
06103 766-9420  
06103 766-9560  
06103 766-9555  
06103 766-7000  
City Code: 6103  
Home/Small Business Customer Care  
Global Segment Customer Care  
Preferred Accounts Customer Care  
Large Accounts Customer Care  
Public Accounts Customer Care  
Switchboard  
Appendix  
63  
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Country (City)  
International Access Code  
Country Code  
Department Name or Service Area,  
Website and E-Mail Address  
Area Codes,  
Local Numbers, and  
Toll-Free Numbers  
City Code  
Greece  
Website: support.euro.dell.com  
E-mail: support.euro.dell.com/gr/en/emaildell/  
Technical Support  
International Access Code: 00  
Country Code: 30  
080044149518  
08844140083  
Gold Technical Support  
Switchboard  
2108129800  
Sales  
2108129800  
Fax  
2108129812  
Grenada  
Guyana  
India  
General Support  
toll-free: 1-866-540-3355  
toll-free: 1-877-270-4609  
1600 33 8045  
General Support  
Technical Support  
Sales  
1600 33 8044  
Ireland (Cherrywood)  
International Access Code: 16  
Country Code: 353  
City Code: 1  
Website: support.euro.dell.com  
E-mail: [email protected]  
Ireland Technical Support  
U.K. Technical Support (dial within U.K. only)  
Home User Customer Care  
Small Business Customer Care  
U.K. Customer Care (dial within U.K. only)  
Corporate Customer Care  
Corporate Customer Care (dial within U.K. only)  
Ireland Sales  
1850 543 543  
0870 908 0800  
01 204 4014  
01 204 4014  
0870 906 0010  
1850 200 982  
0870 907 4499  
01 204 4444  
0870 907 4000  
01 204 0103  
01 204 4444  
U.K. Sales (dial within U.K. only)  
Fax/SalesFax  
Switchboard  
64  
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Country (City)  
International Access Code  
Country Code  
Department Name or Service Area,  
Website and E-Mail Address  
Area Codes,  
Local Numbers, and  
Toll-Free Numbers  
City Code  
Italy (Milan)  
Website: support.euro.dell.com  
International Access Code: 00  
Country Code: 39  
City Code: 02  
E-mail: support.euro.dell.com/it/it/emaildell/  
Home and Small Business  
Technical Support  
02 577 826 90  
02 696 821 14  
02 696 821 13  
02 696 821 12  
Customer Care  
Fax  
Switchboard  
Corporate  
Technical Support  
02 577 826 90  
02 577 825 55  
02 575 035 30  
02 577 821  
Customer Care  
Fax  
Switchboard  
Jamaica  
General Support (dial from within Jamaica only)  
1-800-682-3639  
512 728-4093  
Latin America  
Customer Technical Support (Austin, Texas,  
U.S.A.)  
Customer Service (Austin, Texas, U.S.A.)  
512 728-3619  
512 728-3883  
Fax (Technical Support and Customer Service)  
(Austin, Texas, U.S.A.)  
Sales (Austin, Texas, U.S.A.)  
512 728-4397  
512 728-4600  
SalesFax (Austin, Texas, U.S.A.)  
or 512 728-3772  
Luxembourg  
Website: support.euro.dell.com  
E-mail: [email protected]  
International Access Code: 00  
Country Code: 352  
Technical Support (Brussels, Belgium)  
Home/Small Business Sales (Brussels, Belgium)  
Corporate Sales (Brussels, Belgium)  
Customer Care (Brussels, Belgium)  
Fax (Brussels, Belgium)  
3420808075  
toll-free: 080016884  
02 481 91 00  
02 481 91 19  
02 481 92 99  
Switchboard (Brussels, Belgium)  
02 481 91 00  
Appendix  
65  
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Country (City)  
International Access Code  
Country Code  
Department Name or Service Area,  
Website and E-Mail Address  
Area Codes,  
Local Numbers, and  
Toll-Free Numbers  
City Code  
Mexico  
Customer Technical Support  
001-877-384-8979  
or 001-877-269-3383  
50-81-8800  
International Access Code: 00  
Country Code: 52  
Sales  
or 01-800-888-3355  
001-877-384-8979  
or 001-877-269-3383  
50-81-8800  
Customer Service  
Main  
or 01-800-888-3355  
001-800-882-1519  
Netherlands Antilles  
Netherlands (Amsterdam)  
International Access Code: 00  
Country Code: 31  
General Support  
Website: support.euro.dell.com  
E-mail (Technical Support):  
(Enterprise): [email protected]  
(Latitude): [email protected]  
(Inspiron): [email protected]  
(Dimension): [email protected]  
(OptiPlex): [email protected]  
(Dell Precision): [email protected]  
Technical Support  
City Code: 20  
020 674 45 00  
020 674 47 66  
020 674 42 00  
020 674 4325  
020 674 55 00  
020 674 50 00  
020 674 47 75  
020 674 47 50  
020 674 50 00  
020 674 47 50  
Technical Support Fax  
Home/Small Business Customer Care  
Relational Customer Care  
Home/Small Business Sales  
Relational Sales  
Home/Small Business Sales Fax  
Relational Sales Fax  
Switchboard  
Switchboard Fax  
66  
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Country (City)  
International Access Code  
Country Code  
Department Name or Service Area,  
Website and E-Mail Address  
Area Codes,  
Local Numbers, and  
Toll-Free Numbers  
City Code  
Norway (Lysaker)  
Website: support.euro.dell.com  
E-mail Support (portable computers):  
[email protected]  
E-mail Support (desktop computers):  
[email protected]  
International Access Code: 00  
Country Code: 47  
E-mail Support (servers):  
[email protected]  
Technical Support  
671 16882  
671 17514  
23162298  
671 16800  
671 16865  
Relational Customer Care  
Home/Small Business Customer Care  
Switchboard  
Fax Switchboard  
Poland (Warsaw)  
Website: support.euro.dell.com  
International Access Code: 011 E-mail: [email protected]  
Country Code: 48  
City Code: 22  
Customer Service Phone  
Customer Care  
57 95 700  
57 95 999  
57 95 999  
57 95 806  
57 95 998  
57 95 999  
Sales  
Customer Service Fax  
Reception Desk Fax  
Switchboard  
Portugal  
Website: support.euro.dell.com  
E-mail: support.euro.dell.com/pt/en/emaildell/  
Technical Support  
Customer Care  
International Access Code: 00  
Country Code: 351  
707200149  
800 300 413  
Sales  
800 300 410 or 800 300 411 or  
800 300 412 or 21 422 07 10  
Fax  
21 424 01 12  
1-800-805-7545  
Puerto Rico  
General Support  
General Support  
General Support  
St. Kitts and Nevis  
St. Lucia  
toll-free: 1-877-441-4731  
1-800-882-1521  
Appendix  
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Country (City)  
International Access Code  
Country Code  
Department Name or Service Area,  
Website and E-Mail Address  
Area Codes,  
Local Numbers, and  
Toll-Free Numbers  
City Code  
St. Vincent and the Grenadines General Support  
Singapore (Singapore) Technical Support  
International Access Code: 005 Customer Service (Penang, Malaysia)  
toll-free: 1-877-270-4609  
toll-free: 800 6011 051  
604 633 4949  
Country Code: 65  
Transaction Sales  
Corporate Sales  
Website: support.euro.dell.com  
E-mail: support.euro.dell.com/es/es/emaildell/  
Home and Small Business  
Technical Support  
Customer Care  
Sales  
toll-free: 800 6011 054  
toll-free: 800 6011 053  
Spain (Madrid)  
International Access Code: 00  
Country Code: 34  
City Code: 91  
902 100 130  
902 118 540  
902 118 541  
902 118 541  
902 118 539  
Switchboard  
Fax  
Corporate  
Technical Support  
Customer Care  
Switchboard  
902 100 130  
902 118 546  
91 722 92 00  
91 722 95 83  
Fax  
68  
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Country (City)  
International Access Code  
Country Code  
Department Name or Service Area,  
Website and E-Mail Address  
Area Codes,  
Local Numbers, and  
Toll-Free Numbers  
City Code  
Sweden (Upplands Vasby)  
International Access Code: 00  
Country Code: 46  
Website: support.euro.dell.com  
E-mail: [email protected]  
E-mail Support for Latitude and Inspiron:  
[email protected]  
City Code: 8  
E-mail Support for OptiPlex: [email protected]  
E-mail Support for Servers:  
[email protected]  
Technical Support  
08 590 05 199  
08 590 05 642  
08 587 70 527  
20 140 14 44  
08 590 05 594  
08 590 05 185  
Relational Customer Care  
Home/Small Business Customer Care  
Employee Purchase Program (EPP) Support  
Fax Technical Support  
Sales  
Switzerland (Geneva)  
International Access Code: 00  
Country Code: 41  
Website: support.euro.dell.com  
E-mail: [email protected]  
E-mail for French-speaking HSB and Corporate  
Customers: support.euro.dell.com/ch/fr/emaildell/  
City Code: 22  
Technical Support (Home and Small Business)  
Technical Support (Corporate)  
Customer Care (Home and Small Business)  
Customer Care (Corporate)  
Fax  
0844 811 411  
0844 822 844  
0848 802 202  
0848 821 721  
022 799 01 90  
022 799 01 01  
Switchboard  
Appendix  
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Country (City)  
International Access Code  
Country Code  
Department Name or Service Area,  
Website and E-Mail Address  
Area Codes,  
Local Numbers, and  
Toll-Free Numbers  
City Code  
U.K. (Bracknell)  
Website: support.euro.dell.com  
International Access Code: 00  
Country Code: 44  
Customer Care website: support.euro.dell.com/uk/en/ECare/Form/Home.asp  
City Code: 1344  
E-mail: [email protected]  
Technical Support (Corporate/Preferred  
Accounts/PAD [1000+ employees])  
0870 908 0500  
Technical Support (direct/PAD and general)  
Global Accounts Customer Care  
0870 908 0800  
01344 373 186  
0870 906 0010  
01344 373 185  
0870 906 0010  
Home and Small Business Customer Care  
Corporate Customer Care  
Preferred Accounts (500–5000 employees)  
Customer Care  
Central Government Customer Care  
Local Government & Education Customer Care  
Health Customer Care  
01344 373 193  
01344 373 199  
01344 373 194  
0870 907 4000  
01344 860 456  
Home and Small Business Sales  
Corporate/Public Sector Sales  
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Country (City)  
International Access Code  
Country Code  
Department Name or Service Area,  
Website and E-Mail Address  
Area Codes,  
Local Numbers, and  
Toll-Free Numbers  
City Code  
U.S.A. (Austin, Texas)  
Automated Order-Status Service  
toll-free: 1-800-433-9014  
toll-free: 1-800-247-9362  
International Access Code: 011 AutoTech (portable and desktop computers)  
Country Code: 1  
Consumer (Home and Home Office)  
Technical Support  
toll-free: 1-800-624-9896  
toll-free: 1-800-624-9897  
toll-free: 1-877-Dellnet  
(1-877-335-5638)  
Customer Service  
DellNet™ Service and Support  
Employee Purchase Program (EPP) Customers  
Financial Services website: www.dellfinancialservices.com  
Financial Services (lease/loans)  
toll-free: 1-800-695-8133  
toll-free: 1-877-577-3355  
toll-free: 1-800-283-2210  
Financial Services (Dell Preferred Accounts [DPA])  
Business  
Customer Service and Technical Support  
Employee Purchase Program (EPP) Customers  
Projectors Technical Support  
toll-free: 1-800-822-8965  
toll-free: 1-800-695-8133  
toll-free: 1-877-459-7298  
Public (government, education, and healthcare)  
Customer Service and Technical Support  
Employee Purchase Program (EPP) Customers  
Dell Sales  
toll-free: 1-800-456-3355  
toll-free: 1-800-234-1490  
toll-free: 1-800-289-3355  
or toll-free: 1-800-879-3355  
toll-free: 1-888-798-7561  
toll-free: 1-800-671-3355  
toll-free: 1-800-357-3355  
toll-free: 1-800-247-4618  
toll-free: 1-800-727-8320  
toll-free: 1-877-DELLTTY  
(1-877-335-5889)  
Dell Outlet Store (Dell refurbished computers)  
Software and Peripherals Sales  
Spare Parts Sales  
Extended Service and Warranty Sales  
Fax  
Dell Services for the Deaf, Hard-of-Hearing, or  
Speech-Impaired  
U.S. Virgin Islands  
Venezuela  
General Support  
General Support  
1-877-673-3355  
8001-3605  
Appendix  
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Limited Warranties and Return Policy  
Dell-branded hardware products purchased in the U.S. or Canada come with either a 90-day, one-year, two-year,  
three-year, or four-year limited warranty. To determine which warranty came with your hardware product(s), see your  
packing slip or invoice. The following sections describe the limited warranties and return policy for the U.S., the limited  
warranties and return policy for Canada, and the manufacturer guarantee for Latin America and the Caribbean.  
Limited Warranty for Dell-Branded Hardware Products (U.S. Only)  
What is covered by this limited warranty?  
This limited warranty covers defects in materials and workmanship in your—our end-user customer's—Dell-branded  
hardware products, including Dell-branded peripheral products.  
What is not covered by this limited warranty?  
This limited warranty does not cover:  
•
Software, including the operating system and software added to the Dell-branded hardware products through our  
factory-integration system, third-party software, or the reloading of software  
•
•
Non-Dell-branded and Solution Provider Direct products and accessories  
Problems that result from:  
–
–
–
–
–
External causes such as accident, abuse, misuse, or problems with electrical power  
Servicing not authorized by Dell  
Usage that is not in accordance with product instructions  
Failure to follow the product instructions or failure to perform preventive maintenance  
Problems caused by using accessories, parts, or components not supplied by Dell  
•
•
Products with missing or altered service tags or serial numbers  
Products for which we have not received payment  
THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS  
WHICH VARY FROM STATE TO STATE (OR JURISDICTION TO JURISDICTION). DELL'S  
RESPONSIBILITY FOR MALFUNCITONS AND DEFECTS IN HARDWARE IS LIMITED TO REPAIR AND  
REPLACEMENT AS SET FORTH IN THIS WARRANTY STATEMENT. ALL EXPRESS AND IMPLIED  
WARRANTIES FOR THE PRODUCT, INCLUDING BUT NOT LIMITED TO ANY IMPLIED WARRANTIES  
AND CONDITIONS OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, ARE  
LIMITED IN TIME TO THE TERM OF THE LIMITED WARRANTY PERIOD REFLECTED ON YOUR  
PACKING SLIP OR INVOICE. NO WARRANTIES, WHETHER EXPRESS OR IMPLIED, WILL APPLY AFTER  
THE LIMITED WARRANTY PERIOD HAS EXPIRED. SOME STATES DO NOT ALLOW LIMITATIONS ON  
HOW LONG AN IMPLIED WARRANTY LASTS, SO THIS LIMITATION MAY NOT APPLY TO YOU.  
WE DO NOT ACCEPT LIABILITY BEYOND THE REMEDIES PROVIDED FOR IN THIS LIMITED  
WARRANTY OR FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, INCLUDING, WITHOUT  
LIMITATION, ANY LIABILTY FOR THIRD-PARTY CLAIMS AGAINST YOU FOR DAMAGES, FOR  
PRODUCTS NOT BEING AVAILABLE FOR USE, OR FOR LOST DATA OR LOST SOFTWARE. OUR  
LIABILITY WILL BE NO MORE THAN THE AMOUNT YOU PAID FOR THE PRODUCT THAT IS THE  
SUBJECT OF A CLAIM. THIS IS THE MAXIMUM AMOUNT FOR WHICH WE ARE RESPONSIBLE.  
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SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR  
CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU.  
How long does this limited warranty last?  
This limited warranty lasts for the time period indicated on your packing slip or invoice, except that the limited warranty  
on Dell-branded batteries lasts only one year and the limited warranty on the lamps for Dell-branded projectors lasts  
only ninety days. The limited warranty begins on the date of the packing slip or invoice. The warranty period is not  
extended if we repair or replace a warranted product or any parts. Dell may change the availability of limited warranties,  
at its discretion, but any changes will not be retroactive.  
What do I do if I need warranty service?  
Before the warranty expires, please call us at the relevant number listed in the following table. Please also have your Dell  
service tag number or order number available.  
Individual Home Consumers:  
Technical Support  
U.S. Only  
1-800-624-9896  
1-800-624-9897  
Customer Service  
Individual Home Consumers who purchased through  
an Employee Purchase Program:  
Technical Support and Customer Service  
1-800-822-8965  
1-800-456-3355  
Home and Small Business Commercial Customers:  
Technical Support and Customer Service  
Medium, Large, or Global Commercial Customers,  
Healthcare Customers, and Value Added Resellers  
(VARs):  
Technical Support and Customer Service  
Government and Education Customers:  
Technical Support and Customer Service  
Dell-Branded Memory  
1-877-459-7298  
1-877-459-7298  
1-888-363-5150  
What will Dell do?  
During the 90 days of the 90-day limited warranty and the first year of all other limited warranties: During the 90 days  
of the 90-day limited warranty and the first year of all other limited warranties, we will repair any Dell-branded hardware  
products returned to us that prove to be defective in materials or workmanship. If we are not able to repair the product,  
we will replace it with a comparable product that is new or refurbished.  
When you contact us, we will issue a Return Material Authorization Number for you to include with your return. You  
must return the products to us in their original or equivalent packaging, prepay shipping charges, and insure the  
shipment or accept the risk if the product is lost or damaged in shipment. We will return the repaired or replacement  
products to you. We will pay to ship the repaired or replaced products to you if you use an address in the United States  
(excluding Puerto Rico and U.S. possessions and territories). Otherwise, we will ship the product to you freight collect.  
If we determine that the product is not covered under this warranty, we will notify you and inform you of service  
alternatives that are available to you on a fee basis.  
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NOTE: Before you ship the product(s) to us, make sure to back up the data on the hard drive(s) and any other storage  
device(s) in the product(s). Remove any confidential, proprietary, or personal information and removable media such as  
floppy disks, CDs, or PC Cards. We are not responsible for any of your confidential, proprietary, or personal information;  
lost or corrupted data; or damaged or lost removable media.  
During the remaining years: For the remaining period of the limited warranty, we will replace any defective part with  
new or refurbished parts, if we agree that it needs to be replaced. When you contact us, we will require a valid credit card  
number at the time you request a replacement part, but we will not charge you for the replacement part as long as you  
return the original part to us within thirty days after we ship the replacement part to you. If we do not receive the  
original part within thirty days, we will charge to your credit card the then-current standard price for that part.  
We will pay to ship the part to you if you use an address in the United States (excluding Puerto Rico and U.S.  
possessions and territories). Otherwise, we will ship the part freight collect. We will also include a prepaid shipping  
container with each replacement part for your use in returning the replaced part to us.  
NOTE: Before you replace parts, make sure to back up the data on the hard drive(s) and any other storage device(s) in  
the product(s). We are not responsible for lost or corrupted data.  
What if I purchased a service contract?  
If your service contract is with Dell, service will be provided to you under the terms of the service agreement. Please refer  
to that contract for details on how to obtain service.  
If you purchased through us a service contract with one of our third-party service providers, please refer to that contract  
for details on how to obtain service.  
How will you fix my product?  
We use new and refurbished parts made by various manufacturers in performing warranty repairs and in building  
replacement parts and systems. Refurbished parts and systems are parts or systems that have been returned to Dell,  
some of which were never used by a customer. All parts and systems are inspected and tested for quality. Replacement  
parts and systems are covered for the remaining period of the limited warranty for the product you bought. Dell owns all  
parts removed from repaired products.  
What do I do if I am not satisfied?  
We pride ourselves on our great customer service. If you are not satisfied with the service you receive under this limited  
warranty, please let us know. We have found that the best way to resolve issues regarding our limited warranty is to work  
together. If, after those discussions, you are still not satisfied, we believe arbitration is the most expeditious way to  
resolve your concerns. Therefore, ANY CLAIM, DISPUTE, OR CONTROVERSY (WHETHER IN CONTRACT,  
TORT, OR OTHERWISE, WHETHER PREEXISTING, PRESENT, OR FUTURE, AND INCLUDING  
STATUTORY, COMMON LAW, INTENTIONAL TORT, AND EQUITABLE CLAIMS) AGAINST DELL arising  
from or relating to this limited warranty, its interpretation, or the breach, termination, or validity thereof, the  
relationships which result from this limited warranty (including, to the full extent permitted by applicable law,  
relationships with third parties), Dell's advertising, or any related purchase SHALL BE RESOLVED EXCLUSIVELY  
AND FINALLY BY BINDING ARBITRATION ADMINISTERED BY THE NATIONAL ARBITRATION FORUM  
(NAF) under its Code of Procedure then in effect (available via the Internet at www.arb-forum.com/ or via telephone at  
1-800-474-2371). The arbitration will be limited solely to the dispute or controversy between you and Dell. Any award of  
the arbitrator(s) shall be final and binding on each of the parties, and may be entered as a judgment in any court of  
competent jurisdiction. Information may be obtained and claims may be filed with the NAF at P.O. Box 50191,  
Minneapolis, MN 55405. This provision applies only to individual home consumers and consumers who purchased  
through an employee purchase program. It does not apply to small, medium, large, and global commercial customers or  
government, education, and healthcare customers.  
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May I transfer the limited warranty?  
Limited warranties on systems may be transferred if the current owner transfers ownership of the system and records the  
transfer with us. The limited warranty on Dell-branded memory may not be transferred. You may record your transfer by  
going to Dell's website:  
•
•
If you are an Individual Home Consumer, go to www.dell.com/us/en/dhs/topics/sbtopic_015_ccare.htm  
If you are a Home Office, Small, Medium, Large, or Global Commercial Customer, go to  
www.dell.com/us/en/biz/topics/sbtopic_ccare_nav_015_ccare.htm  
•
If you are a Government, Education, or Healthcare Customer, or an Individual Home Consumer who purchased  
through an employee purchase program, go to www.dell.com/us/en/pub/topics/sbtopic_015_ccare.htm  
If you do not have Internet access, call your customer care representative or call 1-800-624-9897.  
"Total Satisfaction" Return Policy (U.S. Only)  
We value our relationship with you and want to make sure that you're satisfied with your purchases. That's why we offer  
a "Total Satisfaction" return policy for most products that you—the end-user customer—purchase directly from Dell.  
Under this policy, you may return to Dell products that you purchased directly from Dell for a credit or a refund of the  
purchase price paid, less shipping and handling and applicable restocking fees as follows:  
•
New Hardware Products and Accessories — All new hardware, accessories, parts, and unopened software still in  
its sealed package, excluding the products listed below, may be returned within thirty days from the date on the  
packing slip or invoice. To return applications software or an operating system that has been installed by Dell, you  
must return the entire computer. A different return policy applies to nondefective products purchased through  
Dell's Software and Peripherals division by customers of our Small and Medium Business divisions. Those  
products may be returned within thirty days from the date on the packing slip or invoice, but a fifteen percent  
(15%) restocking fee will be deducted from any refund or credit. The "Total Satisfaction" Return Policy and  
Software and Peripherals division return policy are not available for Dell | EMC storage products, EMC-branded  
products, or enterprise software.  
•
Reconditioned or Refurbished Dell-Branded Hardware Products and Parts — All reconditioned or refurbished  
Dell-branded server and storage products may be returned within thirty days from the date on the packing slip or  
invoice. All other reconditioned or refurbished Dell-branded hardware products and parts may be returned within  
fourteen days of the date on the packing slip or invoice.  
To return products, e-mail or call Dell customer service to receive a Credit Return Authorization Number within the  
return policy period applicable to the product you want to return. You must obtain a Credit Return Authorization  
Number in order to return the product. See "Contacting Dell" or "Getting Help" in your customer documentation (or  
www.dell.com/us/en/gen/contact.htm) to find the appropriate contact information for obtaining customer assistance.  
You must ship the products to Dell within five days of the date that Dell issues the Credit Return Authorization  
Number. You must also return the products to Dell in their original packaging, in as-new condition along with any  
media, documentation, and all other items that were included in the original shipment, prepay shipping charges, and  
insure the shipment or accept the risk of loss or damage during shipment.  
Limited Warranty Terms for Dell-Branded Hardware Products (Canada Only)  
What is covered by this limited warranty?  
This limited warranty covers defects in materials and workmanship in your—our end-user customer's—Dell-branded  
hardware products, including Dell-branded peripheral products.  
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What is not covered by this limited warranty?  
This limited warranty does not cover:  
•
Software, including the operating system and software added to the Dell-branded hardware products through our  
factory-integration system, or the reloading of the software  
•
•
Non-Dell branded and Solution Provider Direct products and accessories  
Problems that result from:  
–
–
–
–
–
External causes such as accident, abuse, misuse, or problems with electrical power  
Servicing not authorized by Dell  
Usage that is not in accordance with product instructions  
Failure to follow the product instructions or failure to perform preventive maintenance  
Problems caused by using accessories, parts, or components not supplied by Dell  
•
•
Products with missing or altered service tags or serial numbers  
Products for which we have not received payment  
THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS  
WHICH VARY FROM PROVINCE TO PROVINCE. DELL'S RESPONSIBILITY FOR MALFUNCTIONS AND  
DEFECTS IN PRODUCT IS LIMITED TO REPAIR AND REPLACEMENT AS SET FORTH IN THIS WARRANTY  
STATEMENT, FOR THE TERM OF THE WARRANTY PERIOD REFLECTED ON YOUR PACKING SLIP OR  
INVOICE. EXCEPT FOR THE EXPRESS WARRANTIES CONTAINED IN THIS WARRANTY STATEMENT,  
DELL DISCLAIMS ALL OTHER WARRANTIES AND CONDITIONS, EXPRESS OR IMPLIED, INCLUDING  
WITHOUT LIMITATION IMPLIED WARRANTIES AND CONDITIONS OF MERCHANTABILITY AND  
FITNESS FOR A PARTICULAR PURPOSE, STATUTORY OR OTHERWISE. SOME PROVINCES DO NOT  
ALLOW THE EXCLUSION OF CERTAIN IMPLIED WARRANTIES OR CONDITIONS, OR LIMITATIONS ON  
HOW LONG AN IMPLIED WARRANTY OR CONDITION LASTS. THEREFORE, THE FOREGOING  
EXCLUSIONS AND LIMITATIONS MAY NOT APPLY TO YOU.  
WE DO NOT ACCEPT LIABILITY BEYOND THE REMEDIES PROVIDED FOR IN THIS WARRANTY  
STATEMENT OR FOR SPECIAL, INDIRECT, CONSEQUENTIAL, OR INCIDENTAL DAMAGES, INCLUDING,  
WITHOUT LIMITATION, ANY LIABILTY FOR THIRD-PARTY CLAIMS AGAINST YOU FOR DAMAGES, FOR  
PRODUCTS NOT BEING AVAILABLE FOR USE, OR FOR LOST DATA OR LOST SOFTWARE. OUR LIABILITY  
WILL BE NO MORE THAN THE AMOUNT YOU PAID FOR THE PRODUCT THAT IS THE SUBJECT OF A  
CLAIM. THIS IS THE MAXIMUM AMOUNT FOR WHICH WE ARE RESPONSIBLE.  
SOME PROVINCES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF SPECIAL, INDIRECT,  
INCIDENTAL, OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT  
APPLY TO YOU.  
How long does this limited warranty last?  
This limited warranty lasts for the time period indicated on your packing slip or invoice, except that the limited warranty  
on Dell-branded batteries lasts only one year and the limited warranty on the lamps for Dell-branded projectors lasts  
only ninety days. The limited warranty begins on the date of the packing slip or invoice. The warranty period is not  
extended if we repair or replace a warranted product or any parts. Dell may change the terms and availability of limited  
warranties, at its discretion, but any changes will not be retroactive (that is, the warranty terms in place at the time of  
purchase will apply to your purchase).  
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What do I do if I need warranty service?  
Before the warranty expires, please call us at the relevant number listed in the following table. Please also have your Dell  
service tag number or order number available.  
Individual Home Consumers; Home Office and Small  
Business Customers:  
Canada Only  
Technical Support and Customer Service  
1-800-847-4096  
Medium, Large, and Global Commercial Customers;  
Government, Education, and Healthcare Customers;  
and Value Added Resellers (VARs):  
Technical Support  
Customer Service  
1-800-387-5757  
1-800-326-9463  
Government or Education Customers, or Individual  
Home Consumers who purchased through an  
Employee Purchase Program:  
Technical Support  
Customer Service  
1-800-387-5757  
1-800-326-9463 (Extension 8221 for Individual  
Consumers)  
Dell-Branded Memory  
1-888-363-5150  
What will Dell do?  
During the 90 days of the 90-day limited warranty and the first year of all other limited warranties: During the 90 days  
of the 90-day limited warranty and the first year of all other limited warranties, we will repair any Dell-branded hardware  
products returned to us that prove to be defective in materials or workmanship. If we are not able to repair the product,  
we will replace it with a comparable product that is new or refurbished.  
When you contact us, we will issue a Return Material Authorization Number for you to include with your return. You  
must return the products to us in their original or equivalent packaging, prepay shipping charges, and insure the  
shipment or accept the risk if the product is lost or damaged in shipment. We will return the repaired or replacement  
products to you. We will pay to ship the repaired or replaced products to you if you use an address in Canada. Otherwise,  
we will ship the product to you freight collect.  
If we determine that the problem is not covered under this warranty, we will notify you and inform you of service  
alternatives that are available to you on a fee basis.  
NOTE: Before you ship the product(s) to us, make sure to back up the data on the hard drive(s) and any other storage  
device(s) in the product(s). Remove any confidential, proprietary or personal information, removable media, such as  
floppy disks, CDs, or PC Cards. We are not responsible for any of your confidential, proprietary or personal information;  
lost or corrupted data; or damaged or lost removable media.  
During the remaining years following the first year of all limited warranties: We will replace any defective part with  
new or refurbished parts, if we agree that it needs to be replaced. When you contact us, we will require a valid credit card  
number at the time you request a replacement part, but we will not charge you for the replacement part as long as you  
return the original part to us within thirty days after we ship the replacement part to you. If we do not receive the  
original part within thirty days, we will charge to your credit card the then-current standard price for that part.  
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We will pay to ship the part to you if you use an address in Canada. Otherwise, we will ship the part freight collect. We  
will also include a prepaid shipping container with each replacement part for your use in returning the replaced part to  
us.  
NOTE: Before you replace parts, make sure to back up the data on the hard drive(s) and any other storage device(s) in  
the product(s). We are not responsible for lost or corrupted data.  
What if I purchased a service contract?  
If your service contract is with Dell, service will be provided to you under the terms of the service contract. Please refer  
to that contract for details on how to obtain service. Dell's service contracts can be found online at www.dell.ca or by  
calling Customer Care at 1-800-847-4096. If you purchased through us a service contract with one of our third-party  
service providers, please refer to that contract (mailed to you with your packing slip or invoice) for details on how to  
obtain service.  
How will you fix my product?  
We use new and refurbished parts made by various manufacturers in performing warranty repairs and in building  
replacement parts and systems. Refurbished parts and systems are parts or systems that have been returned to Dell,  
some of which were never used by a customer. All parts and systems are inspected and tested for quality. Replacement  
parts and systems are covered for the remaining period of the limited warranty for the product you bought. Dell owns all  
parts removed from repaired products.  
What do I do if I am not satisfied?  
We pride ourselves on our great customer service. If you are not satisfied with the service you receive under this limited  
warranty, please let us know. We have found that the best way to resolve issues regarding our limited warranty is to work  
together. If, after those discussions, you are still not satisfied, we believe arbitration is the most expeditious way to  
resolve your concerns. Therefore, ANY CLAIM, DISPUTE, OR CONTROVERSY (WHETHER IN CONTRACT,  
TORT, OR OTHERWISE, WHETHER PREEXISTING, PRESENT OR FUTURE, AND INCLUDING  
STATUTORY, COMMON LAW, INTENTIONAL TORT, AND EQUITABLE CLAIMS) AGAINST DELL arising  
from or relating to this limited warranty, its interpretation, or the breach, termination or validity thereof, the  
relationships which result from this limited warranty (including, to the full extent permitted by applicable law,  
relationships with third parties), Dell's advertising, or any related purchase SHALL BE RESOLVED EXCLUSIVELY  
AND FINALLY BY BINDING ARBITRATION ADMINISTERED BY THE NATIONAL ARBITRATION FORUM  
(NAF) under its Code of Procedure then in effect (available via the Internet at www.arb-forum.com/, or via telephone at  
1-800-474-2371). The arbitration will be limited solely to the dispute or controversy between you and Dell. Any award of  
the arbitrator(s) shall be final and binding on each of the parties, and may be entered as a judgment in any court of  
competent jurisdiction. Information may be obtained and claims may be filed with the NAF at P.O. Box 50191,  
Minneapolis, MN 55405.  
May I transfer the limited warranty?  
Limited warranties on systems may be transferred if the current owner transfers ownership of the system and records the  
transfer with us. The limited warranty on Dell-branded memory may not be transferred. You may record your transfer by  
going to Dell’s website:  
•
For Canada-purchased computers (in-country transfers) and to transfer from one customer to another, go to  
www.dell.ca/ca/en/gen/topics/segtopic_ccare_nav_013_ccare.htm  
•
For out-of-country transfers (outside of the original country of purchase), go to  
www.dell.com/us/en/biz/topics/sbtopic_ccare_nav_016_ccare.htm  
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If you do not have Internet access, call Dell at 1-800-847-4096 (Home Consumer customers) or 1-800-326-9463  
(Corporate Commercial or Government customers).  
"Total Satisfaction" Return Policy (Canada Only)  
If you are an end-user customer who bought new products directly from Dell, you may return them to Dell up to 30 days  
after you receive them for a refund or credit of the product purchase price. If you are an end-user customer who bought  
reconditioned or refurbished products from Dell, you may return them to Dell within 14 days after the date on the  
packing slip or invoice for a refund or credit of the product purchase price. In either case, the refund or credit will not  
include any shipping and handling charges shown on your packing slip or invoice and will be subject to a fifteen percent  
(15%) restocking fee, unless otherwise prohibited by law. If you are an organization that bought the products under a  
written agreement with Dell, the agreement may contain different terms for the return of products than specified by this  
policy.  
To return products, you must call Dell Customer Service at 1-800-847-4096 to receive a Credit Return Authorization  
Number. To expedite the process of your refund or credit, Dell expects you to return the products to Dell in their  
original packaging within five days of the date that Dell issues the Credit Return Authorization Number. You must also  
prepay shipping charges and insure the shipment or accept the risk of loss or damage during shipment. You may return  
software for a refund or credit only if the sealed package containing the floppy disk(s) or CD(s) is unopened. Returned  
products must be in as-new condition, and all of the manuals, floppy disk(s), CD(s), power cables, and other items  
included with a product must be returned with it. For customers who want to return, for refund or credit only, either  
application or operating system software that has been installed by Dell, the whole system must be returned, along with  
any media and documentation that may have been included in the original shipment.  
The "Total Satisfaction" Return Policy does not apply to Dell | EMC storage products. It also does not apply to products  
purchased through Dell's Software and Peripherals division. For those products, please instead refer to Dell's Software  
and Peripheral's then-current return policy (see the following section, "Dell Software and Peripherals (Canada Only)").  
Dell Software and Peripherals (Canada Only)  
Third-Party Software and Peripherals Products  
Similar to other resellers of software and peripherals, Dell does not warrant third-party products. Third-party software  
and peripheral products are covered by the warranties provided by the original manufacturer or publisher only.  
Third-party manufacturer warranties vary from product to product. Consult your product documentation for specific  
warranty information. More information may also be available from the manufacturer or publisher.  
While Dell offers a wide selection of software and peripheral products, we do not specifically test or guarantee that all of  
the products we offer work with any or all of the various models of Dell computers, nor do we test or guarantee all of the  
products we sell on the hundreds of different brands of computers available today. If you have questions about  
compatibility, we recommend and encourage you to contact the third-party software and peripheral product  
manufacturer or publisher directly.  
Dell-Branded Peripheral Products  
Dell does provide a limited warranty for new Dell-branded peripheral products (products for which Dell is listed as the  
manufacturer) such as monitors, batteries, memory, docking stations, and projectors). To determine which limited  
warranty applies to the product you purchased, see the Dell packing slip or invoice and/or the product documentation  
that accompanied your product. Descriptions of Dell's limited warranties are described in preceding sections.  
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Return Policy  
If you are an end-user customer who bought Dell Software and Peripherals products directly from a Dell company, you  
may return Dell Software and Peripherals products that are in as-new condition to Dell up to 30 days from the date on  
the packing slip or invoice for a refund of the product purchase price if already paid. This refund will not include any  
shipping and handling charges shown on your packing slip or invoice; you are responsible for those.  
To return products, you must call Dell Customer Service at 1-800-387-5759 to receive a Credit Return Authorization  
Number. You must ship the Dell Software and Peripherals products back to Dell in their original manufacturer's  
packaging (which must be in as-new condition), prepay shipping charges, and insure the shipment or accept the risk of  
loss or damage during shipment.  
To qualify for refund or replacement, returned products must be in as-new condition, software products must be  
unopened, and all of the manuals, floppy disk(s), CD(s), power cables, and other items included with a product must be  
returned with it.  
One-Year End-User Manufacturer Guarantee (Latin America and the Caribbean  
Only)  
Guarantee  
Dell Computer Corporation ("Dell") warrants to the end user in accordance with the following provisions that its  
branded hardware products, purchased by the end user from a Dell company or an authorized Dell distributor in Latin  
America or the Caribbean, will be free from defects in materials, workmanship, and design affecting normal use, for a  
period of one year from the original purchase date. Products for which proper claims are made will, at Dell’s option, be  
repaired or replaced at Dell’s expense. Dell owns all parts removed from repaired products. Dell uses new and  
reconditioned parts made by various manufacturers in performing repairs and building replacement products.  
Exclusions  
This Guarantee does not apply to defects resulting from: improper or inadequate installation, use, or maintenance;  
actions or modifications by unauthorized third parties or the end user; accidental or willful damage; or normal wear and  
tear.  
Making a Claim  
Claims must be made in Latin America or the Caribbean by contacting the Dell point of sale within the guarantee  
period. The end user must always supply proof of purchase, indicating name and address of the seller, date of purchase,  
model and serial number, name and address of the customer, and details of symptoms and configuration at the time of  
malfunction, including peripherals and software used. Otherwise, Dell may refuse the guarantee claim. Upon diagnosis  
of a warranted defect, Dell will make arrangements and pay for ground freight and insurance to and from Dell’s  
repair/replacement center. The end user must ensure that the defective product is available for collection properly  
packed in original or equally protective packaging together with the details listed above and the return number provided  
to the end user by Dell.  
Limitation and Statutory Rights  
Dell makes no other warranty, guarantee or like statement other than as explicitly stated above, and this Guarantee is  
given in place of all other guarantees whatsoever, to the fullest extent permitted by law. In the absence of applicable  
legislation, this Guarantee will be the end user’s sole and exclusive remedy against Dell or any of its affiliates, and  
neither Dell nor any of its affiliates shall be liable for loss of profit or contracts, or any other indirect or consequential  
loss arising from negligence, breach of contract, or howsoever.  
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This Guarantee does not impair or affect mandatory statutory rights of the end user against and/or any rights resulting  
from other contracts concluded by the end user with Dell and/or any other seller.  
Dell World Trade LP  
One Dell Way, Round Rock, TX 78682, USA  
Dell Computadores do Brasil Ltda (CNPJ No. 72.381.189/0001-10)/  
Dell Commercial do Brasil Ltda (CNPJ No. 03 405 822/0001-40)  
Avenida Industrial Belgraf, 400  
92990-000 - Eldorado do Sul – RS - Brasil  
Dell Computer de Chile Ltda  
Coyancura 2283, Piso 3- Of.302,  
Providencia, Santiago - Chile  
Dell Computer de Colombia Corporation  
Carrera 7 #115-33 Oficina 603  
Bogota, Colombia  
Dell Computer de Mexico SA de CV  
Paseo de la Reforma 2620 - 11° Piso  
Col. Lomas Altas  
11950 México, D.F.  
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Dell Computer Corporation  
Ink and Toner Cartridges Limited Warranties  
The following sections describe the limited warranty for ink and toner cartridges for the U.S., Canada, and Latin  
America. Refer to the appropriate limited warranty accordingly.  
Ink and Toner Cartridges Limited Warranty (U.S. and Canada Only)  
Dell Computer Corporation warrants to the original purchaser of genuine Dell-branded toner cartridges that they will  
be free from defects in material and workmanship for the life of the cartridge and that for genuine Dell-branded ink  
cartridges they will be free from defects in material and workmanship for two years beginning on the date of invoice. If  
this product proves defective in either material or workmanship, it will be replaced without charge during the limited  
warranty period if returned to Dell. You must first call our toll-free number to get your return authorization. In the U.S.,  
call 1-800-822-8965; in Canada, call 1-800-387-5757. If we are not able to replace the product because it has been  
discontinued or is not available, we will either replace it with a comparable product or reimburse you for the cartridge  
purchase cost, at Dell’s sole option. This limited warranty does not apply to ink or toner cartridges that have been  
refilled or improperly stored or due to problems resulting from misuse, abuse, accident, neglect, mishandling, incorrect  
environments, or wear from ordinary use.  
THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS  
WHICH VARY FROM STATE TO STATE (OR JURISDICTION TO JURISDICTION). DELL’S RESPONSIBILITY  
FOR MALFUNCTIONS AND DEFECTS IN HARDWARE IS LIMITED TO REPLACEMENT AS SET FORTH IN  
THIS WARRANTY STATEMENT. FOR CANADIAN CUSTOMERS, EXCEPT FOR THE EXPRESS WARRANTIES  
CONTAINED IN THIS WARRANTY STATEMENT, DELL DISCLAIMS ALL OTHER WARRANTIES AND  
CONDITIONS, EXPRESS OR IMPLIED, STATUTORY OR OTHERWISE, FOR THE PRODUCT. FOR U.S.  
CUSTOMERS, ALL EXPRESS AND IMPLIED WARRANTIES FOR THE PRODUCT, INCLUDING BUT NOT  
LIMITED TO ANY IMPLIED WARRANTIES AND CONDITIONS OF MERCHANTABILITY AND FITNESS FOR  
A PARTICULAR PURPOSE ARE LIMITED IN TIME TO THE TERM OF THIS LIMITED WARRANTY. NO  
WARRANTIES, WHETHER EXPRESS OR IMPLIED, WILL APPLY AFTER THE LIMITED WARRANTY PERIOD  
HAS EXPIRED. SOME STATES OR JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF CERTAIN  
IMPLIED WARRANTIES OR CONDITIONS, OR LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY OR  
CONDITION LASTS, SO THIS LIMITATION MAY NOT APPLY TO YOU. THIS WARRANTY COVERAGE  
TERMINATES IF YOU SELL OR OTHERWISE TRANSFER THIS PRODUCT TO ANOTHER PARTY.  
DELL DOES NOT ACCEPT LIABILITY BEYOND THE REMEDIES PROVIDED FOR IN THIS LIMITED  
WARRANTY OR FOR SPECIAL, INDIRECT, CONSEQUENTIAL OR INCIDENTAL DAMAGES, INCLUDING,  
WITHOUT LIMITATION, ANY LIABILTY FOR THIRD-PARTY CLAIMS AGAINST YOU FOR DAMAGES, FOR  
PRODUCTS NOT BEING AVAILABLE FOR USE, OR FOR LOST DATA OR LOST SOFTWARE. DELL’S  
LIABILITY WILL BE NO MORE THAN THE AMOUNT YOU PAID FOR THE PRODUCT THAT IS THE  
SUBJECT OF A CLAIM. THIS IS THE MAXIMUM AMOUNT FOR WHICH DELL IS RESPONSIBLE.  
SOME STATES OR JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF SPECIAL,  
INDIRECT, INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION  
MAY NOT APPLY TO YOU.  
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Ink and Toner Cartridges Limited Warranty (Latin America Only)  
Dell Computer Corporation warrants to the original purchaser of genuine Dell-branded toner cartridges that the  
cartridges will be free from defects resulting from material or manufacturing process for the life of the cartridge. For the  
original purchaser of genuine Dell-branded ink cartridges, Dell warrants that the cartridges will be free from defects  
resulting from material or manufacturing process for one year beginning from the date of delivery.  
If this product presents defects resulting from either material or manufacturing process, it will be replaced without  
charge during the limited warranty period if returned to Dell.  
In order to obtain the necessary information to enable the replacement, call the appropriate toll-free number. In Mexico,  
call 001-877-533-6230; in Puerto Rico, call 1-877-839-5123. In cases in which either the production of the cartridge has  
been discontinued or the cartridge is not available, Dell reserves the right, at its sole discretion, to choose between  
replacing it by a similar product or reimbursing you for the purchase cost.  
This limited warranty does not apply to ink or toner cartridges that have been refilled or to defects resulting from  
misuse, abuse, accident, negligence, mishandling, improper storage or exposure to inappropriate environments.  
Dell’s liability for the malfunction or defect of hardware after the period of the legal warranty (and specifically the  
period of the legal warranty of defective products stated in the consumer protections rules), is limited to either the  
substitution of the product or the reimbursement as stated above. This warranty coverage terminates if you sell or  
otherwise transfer this product to a third party.  
Dell does not accept any additional liability for patrimonial, emotional or any other kind of damage caused to the  
consumer and/or to a third party, which exceeds the established liability either in this limited warranty or in legal rules  
that may apply.  
Appendix  
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Dell Software License Agreement  
This is a legal agreement between you, the user, and Dell Products, L.P ("Dell"). This agreement  
covers all software that is distributed with the Dell product, for which there is no separate  
license agreement between you and the manufacturer or owner of the software (collectively the  
"Software"). By opening or breaking the seal on the Software packet(s), installing or  
downloading the Software, or using the Software that has been preloaded or is embedded in  
your computer, you agree to be bound by the terms of this agreement. If you do not agree to  
these terms, promptly return all Software items (disks, written materials, and packaging) and  
delete any preloaded or embedded Software.  
You may use one copy of the Software on only one computer at a time. If you have multiple  
licenses for the Software, you may use as many copies at any time as you have licenses. "Use"  
means loading the Software in temporary memory or permanent storage on the computer.  
Installation on a network server solely for distribution to other computers is not "use" if (but  
only if) you have a separate license for each computer to which the Software is distributed. You  
must ensure that the number of persons using the Software installed on a network server does  
not exceed the number of licenses that you have. If the number of users of Software installed on  
a network server will exceed the number of licenses, you must purchase additional licenses until  
the number of licenses equals the number of users before allowing additional users to use the  
Software. If you are a commercial customer of Dell or a Dell affiliate, you hereby grant Dell, or  
an agent selected by Dell, the right to perform an audit of your use of the Software during  
normal business hours, you agree to cooperate with Dell in such audit, and you agree to provide  
Dell with all records reasonably related to your use of the Software. The audit will be limited to  
verification of your compliance with the terms of this agreement.  
The Software is protected by United States copyright laws and international treaties. You may  
make one copy of the Software solely for backup or archival purposes or transfer it to a single  
hard disk provided you keep the original solely for backup or archival purposes. You may not rent  
or lease the Software or copy the written materials accompanying the Software, but you may  
transfer the Software and all accompanying materials on a permanent basis if you retain no  
copies and the recipient agrees to the terms hereof. Any transfer must include the most recent  
update and all prior versions. You may not reverse engineer, decompile or disassemble the  
Software. If the package accompanying your computer contains compact discs, 3.5" and/or 5.25"  
disks, you may use only the disks appropriate for your computer. You may not use the disks on  
another computer or network, or loan, rent, lease, or transfer them to another user except as  
permitted by this agreement.  
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Limited Warranty  
Dell warrants that the Software disks will be free from defects in materials and workmanship  
under normal use for ninety (90) days from the date you receive them. This warranty is limited  
to you and is not transferable. Any implied warranties are limited to ninety (90) days from the  
date you receive the Software. Some jurisdictions do not allow limits on the duration of an  
implied warranty, so this limitation may not apply to you. The entire liability of Dell and its  
suppliers, and your exclusive remedy, shall be (a) return of the price paid for the Software or (b)  
replacement of any disk not meeting this warranty that is sent with a return authorization  
number to Dell, at your cost and risk. This limited warranty is void if any disk damage has  
resulted from accident, abuse, misapplication, or service or modification by someone other than  
Dell. Any replacement disk is warranted for the remaining original warranty period or thirty (30)  
days, whichever is longer.  
Dell does NOT warrant that the functions of the Software will meet your requirements or that  
operation of the Software will be uninterrupted or error free. You assume responsibility for  
selecting the Software to achieve your intended results and for the use and results obtained from  
the Software.  
DELL, ON BEHALF OF ITSELF AND ITS SUPPLIERS, DISCLAIMS ALL OTHER  
WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED  
WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE,  
FOR THE SOFTWARE AND ALL ACCOMPANYING WRITTEN MATERIALS. This limited  
warranty gives you specific legal rights; you may have others, which vary from jurisdiction to  
jurisdiction.  
IN NO EVENT SHALL DELL OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES  
WHATSOEVER (INCLUDING, WITHOUT LIMITATION, DAMAGES FOR LOSS OF  
BUSINESS PROFITS, BUSINESS INTERRUPTION, LOSS OF BUSINESS INFORMATION,  
OR OTHER PECUNIARY LOSS) ARISING OUT OF USE OR INABILITY TO USE THE  
SOFTWARE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. Because  
some jurisdictions do not allow an exclusion or limitation of liability for consequential or  
incidental damages, the above limitation may not apply to you.  
Appendix  
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U.S. Government Restricted Rights  
The software and documentation are "commercial items" as that term is defined at 48 C.F.R.  
2.101, consisting of "commercial computer software" and "commercial computer software  
documentation" as such terms are used in 48 C.F.R. 12.212. Consistent with 48 C.F.R. 12.212  
and 48 C.F.R. 227.7202-1 through 227.7202-4, all U.S. Government end users acquire the  
software and documentation with only those rights set forth herein. Contractor/manufacturer is  
Dell Products, L.P., One Dell Way, Round Rock, Texas 78682.  
General  
This license is effective until terminated. It will terminate upon the conditions set forth above  
or if you fail to comply with any of its terms. Upon termination, you agree that the Software and  
accompanying materials, and all copies thereof, will be destroyed. This agreement is governed by  
the laws of the State of Texas. Each provision of this agreement is severable. If a provision is  
found to be unenforceable, this finding does not affect the enforceability of the remaining  
provisions, terms, or conditions of this agreement. This agreement is binding on successors and  
assigns. Dell agrees and you agree to waive, to the maximum extent permitted by law, any right  
to a jury trial with respect to the Software or this agreement. Because this waiver may not be  
effective in some jurisdictions, this waiver may not apply to you. You acknowledge that you have  
read this agreement, that you understand it, that you agree to be bound by its terms, and that  
this is the complete and exclusive statement of the agreement between you and Dell regarding  
the Software.  
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Index  
Reduce/Enlarge, 4  
right arrow, 4  
Scan, 4  
Select, 4  
Select Software, 4  
Copy Photo, 4  
Copy Quality, 4  
Symbols  
-, 4  
copying, 24  
operator panel, 24  
+, 4  
Cover Open, 50  
A
creating projects  
banner, 22  
C
aligning ink cartridges, 41  
All-In-One Center, 7  
color copies, 25  
iron-on transfers, 23  
mirror images, 23  
optical character  
recognition, 28  
personalize fabric, 23  
posters, 20  
repeated images, 20  
scan a photograph to  
e-mail, 27  
Cancel, 4  
cards  
loading, 15  
B
Cartridge Error, 51  
banner paper, 15  
loading, 22  
cartridges  
aligning, 41  
printing, 22  
cleaning, 42  
installing, 37  
ordering, 38  
part numbers, 39  
removing, 40  
replacing, 37, 39  
black copy, 4  
black ink cartridge  
part number, 39  
custom size paper  
loading, 15  
buttons, operator panel, 3  
Black, 4  
cleaning ink cartridge nozzles  
using operator panel, 42  
using the Dell Printer Solution  
Center, 42  
Cancel, 4  
Color, 4  
Copy Photo, 4  
Copy Quality, 4  
Fax, 4  
left arrow, 4  
Number of Copies, 4  
Options, 4  
Photo Options, 4  
Power, 4  
D
Dell All-In-One Center, 7  
Dell Photo Editor, 9  
cleaning, ink cartridge  
nozzles, 42  
Dell Printer Solution  
Center, 10  
color copy, 4  
Dell Printer Solution Center  
tabs  
Advanced, 11  
color ink cartridge  
part number, 39  
Index  
87  
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Contact Information, 11  
How To, 10  
Maintenance, 11  
Troubleshooting, 10  
using, 10  
I
M
improving print quality, 46  
maintenance, 37  
menu headings, 5  
index cards  
loading, 15  
messages, error  
Cartridge, 51  
Cover Open, 50  
Ink Low, 50  
ink cartridges  
aligning, 41  
display, v  
cleaning, 42  
installing, 37  
ordering, 38  
removing, 40  
replacing, 37, 39  
other, 53  
E
Paper Jam, 49  
Paper Out, 51  
Unlock Scanner, 51  
edit document text  
(OCR), 28  
envelopes  
loading, 15  
Ink Low, 50  
mirror images, 23  
installing  
ink cartridges, 37  
multiple images, 20  
error messages  
Cartridge Error, 51  
Cover Open, 50  
Ink Low, 50  
iron-on transfers  
loading, 15  
N
notices, 55  
other, 53  
Paper Jam, 49  
Paper Out, 51  
Unlock Scanner, 51  
Number of Copies, 4  
L
left arrow, 4  
O
light  
Power, 3  
operator panel, v  
copying with, 24  
scanning with, 24  
using, 3  
F
loading  
banner paper, 22  
cards, 15  
Fax, 4  
faxing, 30  
custom size paper, 15  
envelopes, 15  
Optical Character  
Recognition (OCR), 28  
greeting cards, 15  
index cards, 15  
iron-on transfers, 15  
photo cards, 15  
photo paper, 15  
postcards, 15  
G
Options, 4  
glossy paper  
loading, 15  
ordering supplies, 38  
greeting cards  
loading, 15  
P
specialty paper, 16  
transparencies, 15  
paper  
banner, 15  
88  
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card stock, 15  
cards, 15  
custom size, 15  
envelopes, 15  
iron-on transfers, 15  
labels, 15  
loading specialty, 16  
photo, 15  
plain, 15  
printer (scanner unit), v  
scanner lid, v  
printer software  
installing, 54  
uninstalling, 54  
scanner lock, v  
scanner support, v  
scanning, 24  
printing  
banner, 22  
iron-on transfers, 23  
mirror images, 23  
posters, 20  
operator panel, 26  
placing document, 17  
software, 29  
scanning multiple images, 28  
transparencies, 15  
Select, 4  
setup, 2  
repeated images, 20  
paper exit tray, v  
projects  
banner, 22  
color copies, 25  
mirror images and iron-on  
transfers, 23  
Optical Character Recognition  
(OCR), 28  
personalizing fabric, 23  
poster, 20  
repeating images, 20  
scanning a photograph to  
e-mail, 27  
paper guide, v  
software, 7  
Paper Jam message, 49  
paper jam, clearing, 49  
paper support, v  
Dell All-In-One Center, 7  
Dell Photo Editor, 9  
Dell Printer Solution  
Center, 10  
paper type sensor, 11  
Print Properties, 8  
part number  
black ink cartridge, 39  
color ink cartridge, 39  
specialty paper  
loading, 16  
specialty papers  
banner, 15  
parts, iv  
scanning multiple pages or  
images, 28  
cards, 15  
custom size paper, 15  
envelopes, 15  
greeting cards, 15  
index cards, 15  
iron-on transfers, 15  
photo cards, 15  
photo paper, 15  
postcards, 15  
photo cards  
loading, 15  
Photo Editor, 9  
Photo Options, 4  
R
photo paper  
loading, 15  
Reduce/Enlarge, 4  
removing ink cartridges, 40  
repeating images, 20  
right arrow, 4  
postcards  
loading, 15  
transparencies, 15  
Power, 4  
supplies, ordering, 38  
Power light, 3  
Print Properties, 8  
S
T
print quality,  
safety information, viii  
Scan, 4  
troubleshooting, 46  
top cover, v  
Index  
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transparencies  
loading, 15  
troubleshooting, 43  
Cartridge Error, 51  
general, 44  
out of paper, 51  
Paper Jam, 49  
print quality, 46  
setup, 44  
U
uninstalling printer  
software, 54  
Unlock Scanner, 51  
using Print Properties, 8  
W
warranty, 72  
90  
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