Concord Camera Camcorder DV2020 User Manual

Digital Video Camera  
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4.Playback Mode  
Playing Files on a TV  
29  
29  
30  
31  
31  
32  
32  
34  
36  
Motion File / Voice File Playback  
Still Single File Playback  
Slide Show  
Thumbnail Playback  
Delete (One File / All Files)  
Protect (One File / All Files / Cancel All)  
Print (One File / All Files / Cancel All)  
5.MP3  
39  
39  
Play Music  
6. Changing the DV Setting  
Setting the Beep Sound  
40  
40  
41  
42  
43  
44  
44  
45  
46  
47  
47  
Setting the Power Off  
Setting the LCD Confirmation Time  
Formatting the Internal Memory / Memory Card  
Adjusting the LCD Brightness  
Setting the Frequency  
Setting theDate Imprint  
Setting the Language  
Changing the Video Out Signal Method  
Setting the Date and Time  
7. Others  
48  
48  
50  
Recording Capacities  
Warning Message  
E2  
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8. SOFTWARE INSTALLATION GUIDE  
Computer System Requirements  
51  
51  
51  
52  
53  
Introduction to SoftwareApplications  
Installing SoftwareApplications  
Important Note for Viewing Video Clips Sent via E-mail  
9.CONNECTING THE CAMERA TO THE COMPUTER  
Connect the camera to a USB port on the computer via the supplied  
USB cable  
54  
10. DOWNLOADING PICTURES / VIDEO CLIPS /  
MUSIC ONTO YOUR COMPUTER  
58  
58  
58  
For Windows Users (Windows 98SE/ME/2000/XP)  
For Macintosh Users (Mac OS 9.0 or higher)  
11. USING ARCSOFT PHOTOIMPRESSION  
60  
61  
12. USING ARCSOFT VIDEOIMPRESSION  
(WEB MODE)  
13. TROUBLESHOOTING  
14. GETTING HELP  
63  
66  
67  
15. REGULATORY INFORMATION  
E3  
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Safety Precautions  
Do not attempt to disassemble, repair or alter the equipment  
yourself. The high-voltage circuitry in the equipment poses  
significant electrical hazard.  
Do not attempt to disassemble, alter or directly solder the battery.  
Do not put the battery in a fire, attempt to heat it, use it in high  
temperature environment such as next to a fire or inside a car.  
Do not put it into water or allow it to get wet.  
Do not use this DV in the bathroom.  
Do not use batteries that are significantly damaged or deformed.  
Turn off the power immediately in the event of irregularity, such  
as the equipment emitting smoke or a strange smell. Remove  
the battery as soon as possible, being careful to avoid electric  
shocks or burns.  
Keep the battery and Memory Card used in this DV out of the  
reach of children to prevent accidental ingestion.  
E4  
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Specifications  
General  
Power Source  
Rechargeable Lithium-Ion Battery  
AC Adapter  
3.7V  
5.0V  
Dimensions (WxHxD)  
Weight  
94.3 x 63.3 x 34.6 mm  
Approx. 157.8g (with battery 184.5g)  
Operating Conditions  
Temperature: 0°C to 40°C (32°F to 104°F)  
Humidity: 85% or less  
Storage Temperature  
-20°C ~ 60°C (-4°F to 140°F)  
Memory Media  
Internal Memory  
Memory Card  
16 MB  
Secure Digital Card Slot  
E5  
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Digital Video (DV)  
CMOS  
1/2” 2.0 mega pixels  
Lens  
Fix Lens F = 2.8  
f = 8.64 mm  
Focal Length  
Shooting Range  
Digital Zoom  
Approx. 1.0 m ~ Infinity  
Motion Picture: 4X  
Still Picture: 2X  
Monitor  
1.5” Low –Temperature Polysilicon TFT Color LCD  
White Balance  
Auto / Manual (Sunny, Cloudy, Tungsten,  
Fluorescent)  
Exposure  
Exposure compensation: Auto  
Metering: TTL CMOS  
Compensation  
Shutter Speed  
Motion Picture: 1 / 30 ~ 1 / 4000 seconds  
Still Picture: 1 / 8 ~ 1 / 4000 seconds  
ISO Sensitivity  
Built-in Flash  
Auto (ISO 100 equivalent)  
Set by manually  
Modes: Auto, Flash Off, Red-eye Reduction  
Image Resolution  
z Motion Picture: 320 x 240F(17 FPS),  
(Quality)  
320 x 240N (15FPS), 320 x 240E (10FPS),  
160 x 120F (10FPS), 160 x 120N (10FPS)  
z Still Picture: 2048 x 1536F, 1600 x 1200F,  
1600 x 1200N, 800 x 600F, 800 x 600N  
File Format  
Still Picture: JPEG (Exif2.2) , DCF  
Motion Picture:AVI File  
Voice: WAV File  
E6  
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PC Platforms  
Windows  
98SE / ME / 2000 / XP  
Mac OS 9.x  
Macintosh  
System Requirements of PC  
Windows  
z Windows 98SE or higher  
z Pentium II 450 Processor or equivalent  
z 64MB or more of RAM  
z Media Player 7 or later version  
Macintosh  
z Mac OS 9.x  
z 400 MHz G3 or faster  
z QuickTime 6 or later version  
E7  
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Name of Parts and Buttons  
DV Body  
Strobe  
Microphone  
Photo Sensor  
Lens  
Self-Timer Indicator  
Battery Cover  
Power Button  
Menu Button  
Power / Strobe Indicator  
ModeDial  
Shutter Button  
Voice  
Motion  
MP3  
Selector Dial  
Set Up  
Playback  
ENTER  
Still  
Wrist Strap Eyelet  
E8  
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Reset Button  
DCIN  
USB Terminal  
LCD Monitor  
(270° Rotation)  
AV Out /  
Earphone  
Card Cover  
Battery Cover  
Tripod Screw Hole  
z Reset Button: When an error happens to your DV, please press the Reset  
Button with the tip of a pencil or similar object to turn off the DV, then turn on  
again. All DV setting will keep as what you set before turning the DV off.  
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Buttons  
Keys includes Power, Shutter, Mode Dial, Menu, and Selector Dial (  
ENTER).  
/
/
Power Button  
You turn the DV on and off using the Power Button, located on the top of the DV.  
Shutter Button  
Mode  
Motion  
Shutter Button Function  
record motion picture  
stop recording  
record still picture  
record voice file  
stop recording  
play motion picture file  
play voice file  
Still  
Voice  
Playback  
stop playing  
MP3  
play music data  
Mode Dial  
Icon  
SET  
Mode Name  
Description  
Set Up  
This mode is used for changing and confirming the  
DV settings.  
Still  
This mode is used for still picture shooting.  
Playback  
This mode is used for playing recording file.  
(Motion, Still, and Audio)  
Motion  
This mode is used for recording motion picture  
with sound.  
Audio  
MP3  
This mode is used for recording voice.  
This mode is used for playing music.  
MP3  
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MENU Button  
In Motion, Still, and Playback Mode, press the MENU button to enter into the  
menu which displays the modes to set up different functions. The display is as  
below, for example:  
nMotion and Still  
Note: Strobe setting is not available in the Motion Mode.  
nPlayback  
Selector Dial  
nDigital Zoom Control in Motion and Still Mode.  
nFunction Selection in Menu (under any modes).  
ENTER  
nFF/REW function in Motion, and Audio during playing.  
nVolume Control in Motion, Audio, and MP3 during playing.  
E11  
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LCD minitor and LED Displays  
LCD Monitor Displays  
nRecording  
In preview mode, on-screen information will display as below if functions has  
been previously set:  
n Still and Motion Mode  
1. Strobe (OFF:  
/ AUTO: no icon / Red-eye:  
).  
Note: Strobe setting is not available in the Motion Mode.  
2. Scene Mode (Normal : no icon / Backlight  
/ Lowlight  
/ Cloudy  
/ Sepia  
/
Snow& Beach  
3. White Balance  
Fluorescent  
/ Spotlight  
).  
(Auto: no icon / Sunny  
/ Tungsten  
/
).  
(Normal: no icon / B&W  
/ Still: ).  
4. Effect Mode:  
).  
5. Recording Mode (Motion:  
6. Recording Data: displays the remaining number of still pictures or time for  
motion image.  
7. Resolution  
nMotion (320F / 320N / 320E / 160F / 160N)  
nStill (2048F / 1600F / 1600N / 800F / 800N)  
8. Storage Media (Internal:  
9. Battery Icon.  
/ Card:  
).  
E12  
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10. Date and Time.  
11. Self-Timer Icon.  
Voice Mode  
In Preview  
2
1. Voice Mode Icon (  
).  
1
2. Recording Data: displays  
the remaining time for voice.  
In Record  
1. The Recording Time displays  
after pressing Shutter Button.  
1
MP3 Mode  
1. Track number and music title.  
2
1
2. Playback Mode (  
).  
Playback  
Motion Picture  
1
1. Motion Picture Recording Time.  
2. Motion Icon.  
2
E13  
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Still Picture  
1. Print Icon.  
2. Protect Icon.  
3. Playback Icon.  
4. Recording Data (for playback):  
Displays the number of the image file  
being played and total number of file  
recorded.  
Audio  
1. Voice Recording Time.  
2. Voice Icon.  
1
2
LED Displays  
Location  
Front  
Status  
Blink  
Lit  
Description  
z Self-Timer (count down), Data recording to Storage Media.  
z Mass Storage Mode.  
(Blue)  
z PC Camera.  
z Green LED: Flash is recharging.  
z Red LED: Data recording to Storage Media, MP3 is  
playing.  
Back  
Blink  
Lit  
(Green/Red)  
z Green LED: Power on.  
z Red LED: Battery recharge.  
E14  
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Before Using the Digital Video  
Package Contents  
Check that your digital video comes complete with all the accessories listed  
below.  
Items  
Qty  
1
l Digital Video  
l Battery (3.7V Rechargeable Lithium-Ion)  
1
l Wrist Strap  
1
l Soft Case  
1
l CD-ROM (Drivers, User’s Manual, Software, and Acrobat Reader)  
1
l User Guide / Quick Start Guide  
l Earphone  
1
1
l USB Cable  
1
l AV Cable  
1
l AC Adapter  
1
Getting Started  
This section includesAttaching the Strap, Powering the Camera, Setting the Date  
and Time, and setting the storage media.  
nAttaching the Strap  
Pass the end of the strap through the  
wrist strap eyelet on the Digital Video.  
E15  
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Powering the Digital Video  
Loading the Battery  
3.7V Rechargeable Lithium-ion Battery.  
1. Open the battery cover by sliding it in the  
direction shown.  
2. Load the battery and close the battery  
cover.  
How to recharge the battery  
z Use the AC Adapter to recharge the battery.  
Turn off the Digital Video, then connect the AC Adapter cable to (DC IN) jack of  
the DV, and insert the power plug into a power outlet. The battery will be  
recharged through AC Adapter.  
z Use the USB to recharge the battery.  
Turn off the Digital Video, then connect the Digital Video to PC, the battery will  
be recharged through the USB cable.  
Note  
z Use only specified 3.7V rechargeable Lithium-Ion battery for this camera.  
z When the battery symbol is  
(near end), it indicates that the batteries  
are nearly exhausted. Be sure to have spare batteries on hand.  
z NOT ALL BATTERIES ARE THE SAME! Battery life depends significantly  
on battery age, usage conditions, type, and brand.  
z Battery performance is reduced at temperatures below 41 °F (5 °C).  
Note for Recharging Battery  
1. LED Status: (A)during recharging, the LED is red, (B) LED is not lit when  
charging has been completed, (C) if under voltage, the LED is green, (D) if  
the battery temperature is abnormal the LED is orange (if, without battery,  
use the AC Adapter as the power source , the LED is also orange, but it is  
normal).  
2. For LED status (C), please change the battery.  
3. For LED status (D), please disconnect the AC Adaptor and remove the  
battery, wait until the battery cools down and try again.  
E16  
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Using the AC Adapter  
1. Connect the power cord to the AC Adapter.  
2. Connect the AC Adapter cable to the (DC IN) jack of the DV, and insert the  
power plug into a power outlet.  
Note  
z The battery icon will not display on the LCD monitor when using AC Adapter.  
z When using the AC Adapter, the AUTO POWER OFF function will be disabled  
although the auto power off time has been set.  
Setting the date and time  
You will need to adjust the date and time when you first use the digital video and  
each time you change time zones on trips.  
Date format can be set to: Y / M / D, M / D / Y, and D / M / Y.  
Time is displayed in the 24-hour clock format.  
Setting is possible from [2003/01/01 00:00] to [2099/12/31 23:59].  
1. Turn on the DV and set the Mode Dial to [ SET ].  
2. Slide Selector Dial (  
) to select  
[CLOCK] and press ENTER to confirm.  
E17  
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3. Slide Selector Dial (  
) to select Year,  
Month, Day, Time, or Date Format, then  
press ENTER.  
After selecting an item, press [  
: +1 ] / [  
: -1 ]  
,
to adjust the item. If you keep pressing  
or  
the number will advance or recede continuously.  
Each time you set an item you must press ENTER  
to confirm the setting.  
If you want to return to menu screen, press MENU.  
Setting the storage media  
This digital video uses internal memory and Secure Digital Memory Card as  
storage media to record data. It is not necessary to choose internal memory or  
memory card to record data, because if you insert a memory card to DV, the  
memory card will take priority.  
Important  
z If you want to use Internal Memory as the storage media, you must remove  
the Memory Card from the card slot first.  
Note  
z The icon of the memory media will display on the LCD monitor.  
Internal Memory  
The size of the internal memory is 16MB.  
E18  
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n Secure Digital Memory Card (SD Card)  
Insert the SD Card  
1. Check that the DV is turned off.  
2. Gently flip open the monitor, then open the  
card compartment cover.  
3. Insert the card (position it with the metalic  
slots facing towards the card cover and the  
cut-corner being near the side of the  
wrist-strap eyelet).  
4. Close the card cover.  
Remove the SD Card  
1. Check that the DV is turned off.  
2. Gently lift up the monitor, then open the card  
compartment cover.  
3. Press the edge of the card so that a small  
part of it slides out.  
4. Carefully pull out the card and close the card  
compartment cover.  
Note  
The memory card has a limited service life, so, please check your memory  
card before using it.  
Incorrect handling of a memory card may cause the loss of data.  
Before using the memory card, please format the card in the video camera  
first to attain the best compatibility and performance.  
Before inserting or removing the memory card, be sure to turn off the  
Digital Video first.  
E19  
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Basic Recording  
This section includes Still and Motion Picture recording  
Motion Picture Recording  
The possible recording time is displayed according to the remaining space in  
the recording destination. Sound is incorporated in the recording.  
1. Turn on the DV and set the Mode Dial to [  
].  
2. Check the position of the subject on the LCD  
monitor.  
3. Press Shutter Button and the recording time will  
display.  
z Shooting will start.  
z Press the Shutter Button again to stop shooting.  
Important  
z While recording, do not try to turn off the power of digital video (or disconnect  
the AC Adapter), turn the mode dial, or take out the memory card, as this  
could result in loss or damage of data stored on the internal memory /  
memory card, or malfunction of the digital video.  
z Wait until recording has finished before changing the mode to another  
setting or turning the DV off.  
E20  
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Still Picture Recording  
1. Turn on the DV and set the Mode Dial to [  
].  
2. Check the position of the subject on the LCD  
monitor.  
3. Press Shutter Button to record image.  
Important  
z While recording, do not try to turn off the power of digital video (or disconnect  
the AC Adapter), turn the mode dial, or take out the memory card, as this  
could result in loss or damage of data stored on the internal memory /  
memory card, or malfunction of the digital video.  
z Wait until recording has finished before changing the mode to another  
setting or turning the DV off.  
E21  
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Advance Recording  
In this section, there are two parts: MENU Function and SELECTOR DIAL  
Function  
In Menu, user can customize the settings for the following functions:  
Resolution, Self Timer, White Balance, Effect, and Strobe.  
Selector Dial, user can set Digital Zoom and Scene Mode.  
MENU Function  
RESOLUTION  
In Motion Picture Mode, the digital video offers five image quality modes:  
320X240F, 320X240N, 320X240E, 160X120F, and 160X120N.  
In Still Picture Mode, the digital video offers five image quality modes:  
2048X1536F, 1600X1200F, 1600X1200N, 800X600F, and 800X600N.  
Motion Picture Mode  
1. Set the Mode Dial to [  
2. Press MENU.  
].  
3. Slide Selector Dial (  
) to select  
[RESOLUTION] and press ENTER.  
4. Slide Selector Dial (  
) to select an  
image quality and press ENTER.  
The display will return to preview screen.  
E22  
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Still Picture Mode  
1. Set the Mode Dial to [  
2. Press MENU.  
].  
3. Slide Selector Dial (  
) to select  
[RESOLUTION] and press ENTER.  
4. Slide Selector Dial (  
) to select an  
image quality and press ENTER .  
The display will return to preview screen.  
SELF TIMER  
The self-timer offers a convenient way to take group pictures with the photogra-  
pher included. Mount the digital video on a tripod or a flat, secure surface to  
shoot pictures with the self-timer.  
1. Set the Mode Dial to [  
2. Press MENU.  
/
].  
3. Slide Selector Dial (  
) to select  
[SELF TIMER] and press ENTER.  
4. Slide Selector Dial (  
) select the  
setting (10SEC) and press ENTER.  
The SELF TIMER icon will display.  
The display will return to preview screen.  
E23  
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5. Press Shutter Button to activate the self-timer of a still picture or motion picture.  
The Self-timer LED will start flashing and the Shutter will be  
released with approximate delay of 10 seconds.  
For more details about motion picture recording, please see page 20.  
Note  
z After taking the picture, the self-timer function will disable.  
z The self-timer setting will be disabled if turning the mode dial.  
WHITE BALANCE  
The white balance can be adjusted so that images can be recorded in natural  
colors no matter what light source the subject is exposed to. There are five  
modes available: AUTO (default and no display), SUNNY (  
), CLOUDY (  
).  
), TUNGSTEN LIGHT (  
), and FLUORESCENT LIGHT (  
1. Set the Mode Dial to [  
2. Press MENU.  
/
].  
3. Slide Selector Dial (  
) to select  
[WHITE BALANCE] and press ENTER.  
4. Slide Selector Dial (  
) to select a  
white balance mode and press ENTER.  
The selected white balance mode icon  
will be displayed.  
The display will return to preview screen.  
E24  
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EFFECT  
Images can be recorded in NORMAL (no icon displays), B & W (  
), SEPIA (  
).  
1. Set the Mode Dial to [  
2. Press MENU.  
/
].  
3. Slide Selector Dial (  
) to select  
[EFFECT] and press ENTER.  
4. Slide Selector Dial (  
) to select the  
effect mode (NORMAL, B & W, and SEPIA)  
and press ENTER.  
The selected effect mode icon will be displayed.  
The display will return to preview screen.  
Note  
z Effect Mode setting will override White Balance setting.  
STROBE  
This digital video offers three types of strobe modes: OFF (  
),  
AUTO (no icon display), and RED EYE (  
).  
z
Strobe can not be set in Motion Mode.  
z
z
OFF: The flash will not fire, even in dark places.  
AUTO: The flash will fire automatically in dark places and when there is  
black light.  
z
RED EYE (Red-eye Reduction):  
Using the flash to record at night or in a room with dim lighting can cause  
recorded images to show red spots on the eyes of people. This is due to light  
emitted from the flash reflecting off of the retina of the eye. When red-eye  
reduction is selected as the flash mode, the flash will fire before the Shutter  
releases to lessen the red-eye effect.  
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1. Set the Mode Dial to [  
2. Press MENU.  
].  
3. Slide Selector Dial (  
) to select  
[STROBE] and press ENTER.  
4. Slide Selector Dial (  
) to select a  
strobe mode and press ENTER.  
The selected strobe mode icon will display.  
The display will return to preview screen.  
Selector Dial Function  
DIGITAL ZOOM  
The size of the subject can be changed without changing the distance from the  
DV camera to the subject by sliding the Selector Dial (  
).  
z
z
z
The digital zoom is 4X in motion picture mode.  
The digital zoom is 2X in still picture mode.  
Digital Zoom does not work in 2048X1536.  
1. Slide Selector Dial (  
) to perform digital zoom function.  
Slide  
Slide  
to enlarge the size of the subject.  
and the subject will return to the standard size.  
E26  
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SCENE MODE  
This function allows the user to use the correct scene mode to capture an  
image.  
There are five modes: NORMAL (no icon displays), BACKLIGHT (  
LIGHT ( ), SNOW & BEACH( ), and SPOTLIGHT ( ).  
), LOW-  
When previewing in Motion or Still modes, press  
ENTER and the Scene Mode menu displays.  
BACKLIGHT : Used when light is coming from behind the subject.  
LOWLIGHT : Used to make subject brighter in insufficient lighting environment.  
SNOW & BEACH : Used for bright situations such as snowfields and beaches.  
SPOTLIGHT : shooting subjects that are lit by strong light.  
E27  
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Follow the procedures below to record sound. The possible recording time is  
displayed according to the remaining space in the recording destination.  
Recording Mode  
1. Set the Mode Dial to [  
].  
2. Press Shutter Button to start recording and the recording time will display  
(see picture 2).  
1
2
3. Press Shutter Button again to stop recording.  
Note  
z During recording, the Auto Power Off function will be disabled, even though  
the auto power off time has been set.  
z The LED (above the MENU button) will blink red while recording.  
z While recording, do not try to turn off the power of digital video (or disconnect  
the AC Adapter), turn the mode dial, nor take out the memory card, as any of  
these actions could result in loss or damage of data stored in the internal  
memory / memory card, or malfunction of the DV camera.  
z Wait until recording has finished before changing the mode to another  
setting or turning the DV off.  
z The LCD will turn off automatically in 30 seconds after pressing Shutter  
Button. Press any Button to turn on the LCD if you needed.  
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Playback  
Files, including Motion Picture, Voice File, and Still Picture, can be played.  
Important  
lIn some cases, images recorded with the digital video of other companies  
or those that have been altered by Application Software cannot be played  
back in this digital video camera.  
Playing File on a TV  
nConnecting  
By connecting the digital video to a TV by AV Out Cable supplied with the digital  
video, you can play recorded files on the TV.  
1. Open the AV OUT Terminal cover and connect the AV Out Cable to the AV  
OUT Terminal.  
2. Connect the other end of the AV Out Cable to AV IN Terminal of the TV.  
3. Play back the files.  
n Set the Mode Dial to Playback Mode [  
].  
Note  
lThe LCD Monitor will be off when the AV Out Cable is connected to the  
digital video camera.  
lWhile playing the AVI file, there will be no on-screen information  
displayed on the TV screen. Please press MENU to turn on the on-  
screen information and press again to turn it off.  
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lOn TV, the AVI file of 320 x 240 is displayed in standard size of 640 x 480  
and the AVI file of 160 x 120 is displayed in the size of 320 x 240.  
Motion File / Voice File Playback  
Files containing motion pictures and voice files can be played back.  
1. Set the Mode Dial to [  
].  
2. Plug the supplied earphone to the AV Out terminal located on the camera.  
(page 9)  
3. Press ENTER button to select “ EARPHONE” displayed on the LCD.  
4. Press Shutter Button to start playing motion picture file./ Voice File  
nWhile playing, press MENU, then Slide Selector Dial (  
) to adjust  
the volume.  
nTo pause, press ENTER during playback; to resume, press ENTER again.  
nWhen playing back Motion Picture File or Voice File, to Fast Forward,  
Press  
to fast forward. To return to normal speed, press  
again.  
nWhen playing back Motion Picture File or Voice File, to Rewind, Press  
to rewind. To return to normal speed, press  
Motion Picture file  
again.  
Voice File  
Note  
lIn Playback Mode, when playing the motion file or voice file, the auto  
power off function will be disabled.  
lTo playback motion file (AVI file) on a computer, install “Video Impression  
(or DivX Codec) (page 53)” first.  
E30  
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Still Single File Playback  
Files containing still pictures can be played back.  
1. Set the Mode Dial to [  
2. Slide Selector Dial (  
].  
) to select the file to be played back.  
When  
is pressed, the previous file  
will be played.  
When is pressed, the next file will be  
displayed.  
Slide Show  
This function automatically plays all the files stored in the Internal Memory  
or on the Memory Card. Slide show time interval can be set to 2, 3, 5, or 7  
seconds.  
1. Set the Mode Dial to [  
2. Press MENU.  
].  
3. Slide Selector Dial (  
) to select  
SLIDE SHOW] and press ENTER.  
4. Slide Selector Dial (  
) to select  
the playback time (2SEC, 3SEC, 5SEC, 7SEC),  
then press ENTER.  
When ENTER is pressed, slide show starts  
at the set time interval.  
z To cancel the slide show  
During playback, press Shutter Button to cancel slide show.  
Note  
z Files containing only motion pictures, still pictures, and Audio files can be  
played back in slide show.  
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Thumbnail Playback (Index Screen)  
Thumbnail play back allows the user to view nine images at once on the LCD  
monitor for quick searching.  
1. Set the Mode Dial to [  
].  
2. Press ENTER to display files.  
Display 9-file at one time.  
3. Slide Selector Dial (  
you want to play.  
) to select file  
Press  
Press  
to move to previous file.  
to move to next file.  
After a file has been selected, you may press ENTER again to return it to  
single display.  
Delete  
This section explains how to delete recorded files. There are two ways to  
delete files: One File Delete and All Files Delete.  
Delete One File  
1. Set the Mode Dial to [  
].  
2. Press MENU.  
3. Slide Selector Dial (  
) to select  
[DELETE] and press ENTER.  
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4. Slide Selector Dial (  
) to select  
[ ONE FILE ] and press ENTER.  
Message “DELETE?” displays.  
How to select file to delete  
z When the message “DELETE?” is displayed, you may press ENTER  
to confirm the deletion of current displayed file.  
z When the message “DELETE?” is displayed, you may slide Selector  
Dial (  
) to select the image you want to delete.  
5. Press ENTER, the file will be delete.  
Note  
z The protected file cannot be deleted.  
Delete All Files  
1. Set the Mode Dial to [  
].  
2. Press MENU.  
3. Slide Selector Dial (  
) to select  
[DELETE] and press ENTER.  
4. Slide Selector Dial (  
) to select  
[ALL FILES] and press ENTER.  
Message “DELETE ALL FILES?” displays.  
5. Press ENTER, all files will be deleted.  
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Important  
z Files may take time to delete, depending on the capacity of the memory  
card mounted and the file type.  
z If files have been set in Protect mode, they cannot be deleted until they are  
unprotected.  
Protect  
This function allows you to protect valuable files from being erased accidentally.  
Protect One  
1. Set the Mode Dial to [  
2. Press MENU.  
].  
3. Slide Selector Dial (  
) to select  
[PROTECT] and press ENTER.  
4. Slide Selector Dial (  
) to select  
[ONE FILE] and press ENTER.  
Message “PROTECT?” is displayed.  
How to select file to protect  
z When the message “PROTECT?” is displayed, you may press  
ENTER to confirm the protection of current displayed file.  
z When the message “PROTECT?” is displayed, you may slide  
Selector Dial (  
) to select the image you want to protect.  
5. Press ENTER to protect the file.  
The protect icon will be displayed.  
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z How to cancel the Protect  
z Follow the steps (Protect One) above to remove  
the protect setting.  
z If an image has been set to protect, the  
“UNPROTECT?” message will display on screen.  
Press ENTER the protect setting of this image will  
be removed.  
Protect All  
1. Set the Mode Dial to [  
2. Press MENU.  
].  
3. Slide Selector Dial (  
) to select  
[PROTECT] and press ENTER.  
4. Slide Selector Dial (  
) to select  
[ ALL FILES] and press ENTER.  
Message “PROTECT ALL?” is displayed.  
5. Press ENTER to complete the Protect All setting.  
The protect icon will be displayed.  
The display will return to preview screen.  
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Cancel All  
1. Set the Mode Dial to [  
].  
2. Press MENU.  
3. Slide Selector Dial (  
) to select  
[PROTECT] and press ENTER.  
4. Slide Selector Dial (  
) to select  
[CANCELALL] and press ENTER.  
Message “UNPROTECT ALL?” is displayed.  
5. Press ENTER to complete the Unprotect All setting.  
The display will return to preview screen.  
Print  
This function allows you to select certain (JPEG) files or set all (JPEG) files to print  
out.  
Print One File  
1. Set the Mode Dial to [  
].  
2. Press MENU.  
3. Slide Selector Dial (  
) to select  
) to select  
[PRINT] and press ENTER.  
4. Slide Selector Dial (  
[ONE FILE] and press ENTER.  
Message “PRINT?” is displayed.  
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How to select file to print  
z When the message “PRINT?” is displayed, you may press ENTER to  
confirm the printing of current displayed file.  
z When the message “PRINT?” is displayed, you may slide Selector Dial  
(
) to select the image you want to print.  
5. Press ENTER to set the file to print.  
z How to cancel the Print One  
z Follow the steps above (Print One) to remove the print setting.  
z If an image has been set to print, the  
“CANCEL PRINT?” message will display on  
screen, press ENTER the print setting  
of this image will be removed.  
Print All  
1. Set the Mode Dial to [  
].  
2. Press MENU.  
3. Slide Selector Dial (  
) to select  
[PRINT] and press ENTER.  
4. Slide Selector Dial (  
) to select  
[ALL FILES] and press ENTER.  
Message “PRINT ALL?" displays.  
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5. Press ENTER to set all files to print.  
The print icon will display.  
The display will return to preview screen.  
Cancel All Files  
1. Set the Mode Dial to [  
].  
2. Press MENU.  
3. Slide Selector Dial (  
) to select  
) to select  
[PRINT] and press ENTER.  
4. Slide Selector Dial (  
[CANCEL ALL] and press ENTER.  
Message “CANCEL ALL PRINT?” is displayed.  
5. Press ENTER to complete the Cancel All Print setting.  
The display will return to preview screen.  
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MP3  
This function allows user to use this DV as an MP3 player for playing music  
data.  
1. Set the Mode Dial to [ MP3 ].  
2. Plug the supplied earphone to the AV Out terminal located on the camera.  
(page 9)  
3. Press ENTER button to select “ EARPHONE” displayed on the LCD.  
4. Slide Selector Dial (  
) to select the music you want to play.  
nIn playback menu, you may press MENU to change the playback mode as  
you like:  
1.  
2.  
3.  
4.  
: All tracks are repeated.  
: All tracks are played.  
: Selected track is repeated.  
: Selected track is played.  
n During playing, slide Selector Dial (  
) to adjust the volume.  
5. Press Shutter Button.  
n The music will play. This DV camera plays MP3-based music only.  
Note  
l The LCD monitor will close in 30 seconds and you can turn it on by  
pressing any Button.  
l The LCD Monitor can only display 8 letters’ music title in English alphabet  
(including number), for example, ABCDEF12. Please change the music title  
to English or number for display.  
l In the following situations, the music title will be displayed as TRACK001,  
TRACK002…etc:  
1. The unidentifiable music title.  
2. Music title over 8 letters (including number).  
3. Music title with space, for example, ABCDE2.  
How to download the music data to video camera  
Use the Mass Storage Function to download the music data to the  
“AUDIO” folder (page 57).  
How to enjoy the music data  
Connect the earphone to the earphone jack in the DV and use the  
earphone to enjoy music data .  
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Changing the Digital Video Setting  
This section explains how to change settings for the camera.There are  
10 items:  
Setting the Beep Sound  
Setting the Power Off  
Setting the LCD Confirmation Time  
Formatting Internal Memory / Memory Card  
Adjusting the LCD Brightness  
Setting the Frequency  
Setting the Date Imprint  
Setting the Language  
Changing the Video Out Signal Method  
Setting the Date and Time  
Setting the Beep Sound  
The DV beeps to alert you when you press a button. You can change the setting  
depending on whether you want the beep to sound or not.  
1. Set the Mode Dial to [ SET ].  
2. Slide Selector Dial (  
) to select  
[BEEP SOUND] and press ENTER.  
3. Slide Selector Dial (  
) to select the  
setting (ON or OFF) and press ENTER.  
Note  
z If you select [OFF], the beep sound will be disabled.  
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Setting the Power Off  
The digital video will turn off automatically in Record and Playback to conserve  
the battery if no operation is performed for the preset length of time. The auto  
power off time can be set in 30, 60, or 90 seconds.  
1. Set the Mode Dial to [ SET ].  
2. Slide Selector Dial (  
) to select  
[POWER OFF] and press ENTER.  
3. Slide Selector Dial (  
) to select the  
auto power off time (30SEC, 60SEC or  
90SEC) and press ENTER.  
Note  
z When using the AC Adapter, the AUTO POWER OFF function will be  
disabled although the auto power off time has been set.  
z In Playback Mode, when doing the auto playback, playing the motion file, or  
voice file, this function will be disabled.  
z In MP3 Mode, when playing MP3 file, this function will be disabled.  
E41  
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Setting the LCD Confirmation  
When you press Shutter Button to take a still image, the image will be displayed on  
the LCD monitor. The confirmation time can be set in 1, 3, or 5 seconds.  
1. Set the Mode Dial to [ SET ].  
2. Slide Selector Dial (  
) to select  
[LCD CONFIRM] and press ENTER.  
3. Slide Selector Dial (  
) to select the  
confirmation time (1SEC, 3SEC, or 5SEC)  
and press ENTER.  
Note  
z The image will be played right after capturing for the preset time for  
confirmation.  
z Images are not displayed when the LCD Confirmation Time is set to OFF.  
The images are recorded immediately after taking.  
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Formatting Internal Memory / Memory Card  
This function allows you to format Internal Memory and Memory Card.  
z
z
Do not try to format your internal memory or memory card by PC.  
Before using the memory card, please format the card in the video camera first  
to guarantee to have the best compatibility and performance.  
1. Set the Mode Dial to [ SET ].  
2. Slide Selector Dial (  
) to select  
[FORMAT] and press ENTER.  
Message “FORMAT INTERNAL MEMORY?’ will display if internal memory  
is going to be formatted.  
Message “FORMAT SD CARD MEMORY?” will display if memory card is  
going to be formatted.  
or  
Note  
z Formatting will delete all the files recorded on the storage media (included  
protected files).  
z Some Memory Card formatted with other devices cannot be used in this  
DV.  
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Adjusting the LCD Brightness  
The function allows user to adjust the brightness of the LCD monitor when it is  
hard to see, such as in strong sunlight. It can be adjusted as below: SMALL ( ),  
MIDDLE ( ), or LARGE ( ).  
1. Set the Mode Dial to [ SET ].  
2. Slide Selector Dial (  
) to select  
[BRIGHTNESS] and press ENTER.  
3. Slide Selector Dial (  
) to select the  
brightness (SMALL, MIDDLE, or LARGE)  
and press ENTER.  
E44  
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Setting the Frequency  
This function allows you to set the frequency usage for the DV. You may have the  
option to choose between 50HZ and 60HZ.  
1. Set the Mode Dial to [ SET ].  
2. Slide Selector Dial (  
) to select  
[FREQUENCY] and press ENTER.  
3. Slide Selector Dial (  
) to select the  
Frequency (60HZ or 50HZ) you need to  
use in this DV and press ENTER.  
Setting the Date Imprint  
This function allows the user to record images imprinted with the date.  
1. Set the Mode Dial to [ SET ].  
2. Slide Selector Dial (  
) to select  
[DATE IMPRINT] and press ENTER.  
3. Slide Selector Dial (  
) to select the  
setting (ON or OFF) and press ENTER.  
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Setting the Language  
This function allows user to set the language to be displayed on the LCD monitor.  
Language can be set as below: ENGLISH, FRANÇAIS, DEUTSCH, ESPAÑOL,  
ITALIANO, NEDERLANDS, PORTUGUÉS,  
.
1. Set the Mode Dial to [SET].  
2. Slide Selector Dial (  
) to select  
[LANGUAGE] and press ENTER.  
3. Slide Selector Dial (  
) to select the  
language you want to use in this DV  
and press ENTER.  
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Changing the Video Out Signal method  
If you wish to play records files on a TV when you are abroad, change the Video  
Out Signal Method according to the video system used in the country where you  
are. USA, Canada, Japan, etc. use NTSC system, while France, German, Italian,  
Dutch, etc. use PAL system.  
1. Set the Mode Dial to [ SET ].  
2. Slide Selector Dial (  
) to select  
[VIDEO OUT] and press ENTER.  
3. Slide Selector Dial (  
) to select Video  
Out Signal (NTSC or PAL) you want to use in  
this DV and press ENTER.  
Setting the Date and Time  
Please check page 17 for how to set the date and time.  
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Others  
Recording Capacities  
The table below gives only an approximate recording time (Motion Picture / Voice)  
and picture counts (Still Picture) available by memory media capacity.  
Internal Memory  
Mode  
Resolution  
320 x 240  
160 x 120  
Voice(HH:MM)  
16MB  
00:01  
00:02  
00:05  
00:06  
00:09  
00:59  
17  
F
N
E
F
N
Motion (HH:MM)  
2048 x 1536  
1600 x 1200  
F
F
N
F
N
22  
Still  
38  
800 x 600  
58  
96  
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Memory Card  
Mode  
Resolution  
16MB  
00:01  
00:02  
00:05  
00:06  
00:09  
00:59  
17  
32MB  
00:02  
00:04  
00:10  
00:13  
00:20  
02:03  
36  
64MB  
00:05  
00:09  
00:22  
00:29  
00:42  
04:17  
75  
128MB  
00:11  
00:19  
00:45  
00:58  
01:24  
08:31  
151  
F
N
E
F
Motion  
320 x 240  
160 x 120  
(HH:MM)  
N
Voice(HH:MM)  
2048 x 1536  
1600 x 1200  
F
F
N
F
N
21  
46  
96  
192  
Still  
38  
80  
168  
335  
(pic)  
800 x 600  
58  
122  
256  
509  
96  
202  
423  
844  
Important  
z Because there are numerous types of Secure Digital Memory Cards, thus,  
before using a commercially available memory card, check with its  
manufacture to be certain it is compatible with your digital video.  
z NOT ALL MEMORY CARDS ARE CREATED EQUAL! Recording  
capacities depends on brand and shooting subjects.  
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Warning Message  
If the warning message is displayed on the LCD monitor, follow the procedures  
below.  
Message  
Remedy  
FILE NUMBER OVER!!  
No more file numbers can bee added. Insert a  
new memory card to continue recording.  
Unplayable file selected.  
UNMATCHEDFILE!!  
PROTECTED FILE!!  
File is protected. Unprotect file before deleting.  
THE CARD IS LOCKED!! Card write protect is set to [LOCK]. Release lock.  
MEMORY FULL!!  
Print set up has exceeded the limit. Select some  
images and remove them from print setting.  
Format card again. If warning message is still  
displayed, there is problem with card. Use  
another card.  
CARD ERROR!!  
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SOFTWARE INSTALLATION GUIDE  
Note  
Do not connect the camera to your computer via the supplied USB cable  
BEFORE successfully installing the camera’s drivers from the supplied CD-ROM.  
Computer System Requirements  
Please see page 7 for details.  
Introduction to Software Applications  
Option  
Description  
Camera Drivers  
The drivers enable the camera to become an external  
removable drive on your computer so that still pictures  
and video clips can be downloaded to your computer  
from the camera.  
Note:  
Drivers installation is necessary for any of the required  
operating systems.  
DivX  
This software enables you to play back video clips  
downloaded from the camera.  
Note:  
Both Windows and Macintosh users must install DivX  
so as to view video clips on your computer.  
AcrSoft VideoImpression This software enables you to take video clips on your  
computer.  
AcrSoft PhotoImpression This software enables you to edit and enhance pictures.  
AdobeAcrobat Reader  
This software enables you to view the electronic ver  
sion of the User’s Guide.  
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n Installing Software Applications  
Step 1  
Step 2  
Step 3  
Make sure that your camera is NOT connected to the computer.  
Insert the supplied CD-ROM into the CD-ROM drive.  
The installer would pop up automatically.  
Note: If the installer doesn’t appear automatically, then double  
click the ‘CD-ROM drive’ icon after locating the CD-ROM drive  
under “My Computer” on the desktop.  
Step 4  
Click the application items listed in the installer to begin installation.  
Note:  
1. Remember to install the camera drivers for any of the required  
operating systems.  
2. For any certified operating systems, DivX installation is necessary  
for playing back video clips downloaded from the camera.  
Step 5  
Follow the on-screen instructions to complete the installation of the  
camera’s drivers and software application.  
Note:  
1. Make sure you select Yes option each time message pops up for  
yes-or-no decision to continue installation, otherwise setup will exit  
without complet ing the installation.  
2. Message for DirectX installation would pop up as soon asArcSoft  
VideoImpression installation is completed, and follow the on-screen  
instructions to complete the DirectX setup, then restart your com  
puter after the installation. (Direct X installation is not required under  
Windows XP.)  
3. After the installation of DivX, message for registering Div X would  
pop up, click Cancel to close the message.  
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n Important Note for Viewing Video Clips Sent via E-mail  
To view e-mailed video clips captured with the DV2020 camera on your computer,  
both Windows and Macintosh users must install DivX software. You may install  
DivX on your computer from the supplied CD-ROM, or you may download DivX  
from website and install it onto your computer instructed by the followings:  
Step 1  
DivX Codec (FREE) to free download DivX511.exe.  
Step 2  
Step 3  
The file download messgae would pop up, click Save to save  
the file into the specified folder on your computer.  
Then double click on the downloaded DivX511.exe file.  
Click Next.  
Step 4  
Step 5  
Check the licensing agreement, and  
click Next.  
Check the DivX 5.1.1 option only, and  
click Next.  
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Step 6  
Click Install.  
Click Finish.  
Step 7  
Step 8  
To play back video file, simply double click on the desired video file.  
For some operating system, such as Windows 98SE, to ensure  
playback, you may open up Windows Media Player first by going  
to Start – Programs – Accessories – Entertainment –  
Windows Media Player, then either drag the video file into the  
window player, or locate and select the video file by going to File  
– Open – Browse for playing back the file.  
CONNECTING THE CAMERA TO THE  
COMPUTER  
Note  
DO NOT connect the camera to your computer via the USB cable BEFORE  
successful installation of the camera’s drivers. (page 51 )  
n Connect the camera to a USB port on the computer via the  
supplied USB cable  
1. Plug one end of the USB cable into your camera and the other end into the USB  
port of your computer (located either at the back or front of your computer).  
2. Set the Mode Dial either to the SET position or to the Motion (  
Do not set the Mode Dial to the other mode positions.  
3. Power on the camera.  
) position.  
l
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Important!  
When the camera is connected to your computer for the first time after the  
installation of the camera drivers from the supplied CD-ROM, either of the 2  
following situations would occur.  
1. If the Mode Dial is set to the SET position, the computer will recognize the cam  
era and automatically complete the installation of the camera onto the computer.  
2. If the Mode Dial is set to the (  
) position, the computer will recognize and  
install the camera onto the computer, and messages prompting you to select  
may occur under Windows 98SE, Windows 2000 and Windows XP operating  
systems.  
nUnder Windows 98SE  
1
2
3
The following message will pop up,  
indicating that the Windows system  
recognizes a new device and is  
searching for the driver.  
The following message will pop up to ask  
for insertion of Windows 98SE CD-ROM.  
Insert the Windows 98SE CD-ROM into the  
CD-ROM drive, then click “OK”.  
Click “Browse” to find the driver.  
4
Locate and double click Windows 98 folder,  
then click “OK” .  
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5
6
Click “OK” to continue and complete the  
installation.  
Click “Start > Setting > Control Panel > System >  
Device Manager > Imaging Devices” to check if  
Concord DV2020 appears under “Imaging  
Devices”. If not, please re-install the drivers or  
re-connect the camera.  
Note: Ensure that the camera is still connected to the  
computer while checking.  
n Under Windows 2000 Operating System  
1
The following message will pop up, indicating  
that the Windows system recognizes  
the new device and is searching  
for the driver.  
2
The warning message of “Digital Signature  
Not Found” will pop up. Click ‘Yes’ to  
continue. If ‘No’ is clicked, you’d be asked  
to exit setup without completing the  
installation.  
3
Click ‘Start > Setting > Control Panel > System >  
Hardware > Device Manager > Imaging Devices’  
to check if DV2020 appears under  
“Imaging Devices”. If not, please re-install the  
driver or re-connect the camera.  
Note: Ensure that the camera is still connected to  
the computer while checking.  
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n Under Windows XP Operating System  
1
The Windows system will recognize the new  
device and the message of driver search  
appears. Click ‘Next’ to continue  
installation.  
2
The “Windows Logo Testing” warning  
appears; click ‘Continue Anyway’ to  
proceed.  
Note:  
The computer will prompt you to install  
software for the camera,please follow on-screen  
instructions to complete installation.  
3
Click ‘Start > Control Panel > Performance and  
Maintenance > System > Hardware > Device  
Manager > Imaging Devices’ (if the panel is not  
already displaying the classic view, click  
‘Switch to Classic View’) to check  
if DV2020 appears under ‘Imaging Devices’.  
If not, please re-install the driver or re-connect the camera.  
Note: Ensure that the camera is still connected to the computer  
while checking.  
Note  
1. For Windows 2000/ME/XP operating systems, if the Mode Dial is accidentally  
rotated from the SET position or the ( ) position to the other mode positions,  
the message about unsafe removal of device would pop up, close the mes  
sage by clicking the OK button from the message window, then rotate the  
Mode Dial back to the SET position or the (  
2. For Windows 2000 operating system, if the Mode Dial is accidentally rotated  
from the SET position or the ( ) position to the other mode positions, the  
) position.  
error message of installation may pop up, close the message by clicking the  
Finish button from the message window, then rotate the Mode Dial back to the  
SET position or the (  
) position.  
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DOWNLOADING PICTURES /VIDEO CLIPS/  
MUSIC ONTO YOUR COMPUTER  
Note  
1. Do not connect the camera to the computer before successful installation of  
the camera’s drivers and software. (page 51)  
2. For any required operating systems, Div X player must be installed so as to  
view video clips on your computer.  
For Windows Users (Windows 98SE/ME/2000/XP)  
1. Connect the camera to the computer. (page 54)  
2. Set the Mode Dial to the SET position.  
3. Turn on the camera.  
z Mass Storage Device” will display on the camera LCD.  
4. Double click My Computer.  
5. Double click Removable Disk.  
6. To access pictures and video clips, double click DCIM.  
To download MP3 data to the camera, double click AUDIO and save MP3 data  
into its folder.  
For Macintosh Users (Mac OS 9.X)  
1. Connect the camera to the computer. (page 54)  
2. Set the Mode Dial to the SET position.  
3. Turn on the camera.  
z After a few moments, the external hard drive will appear on the desktop.  
4. Double click the “untitled” removable drive that is on your desktop.  
5. For pictures and video clips, double click DCIM.  
To download MP3 data to the camera, double click AUDIO and save MP3 data  
into its folder.  
Note  
z DCIM folder is for image files.  
z AUDIO folder is for MP3 files.  
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Attention  
1. Do not rotate the Mode Dial to the other mode positions from the SET position  
when connecting to the computer with the camera on, otherwise the hard disk  
of the camera installed on your computer might be damaged.  
2. If the Removable Disk can not be found in your computer, please re-install the  
camera drivers from the supplied CD-ROM (page 51) and re-connect the cam  
era to the computer (page 54), and/or format the storage media (page 43).  
3. Do not turn off the camera or disconnect the USB cable when using the Mass  
Storage Function (SET mode) to copy or delete files.  
E59  
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USING ARCSOFT PHOTOIMPRESSION  
Windowsonly  
Step 1 Do not connect the camera to the computer before successful in  
stallation of the camera’s drivers. (page 51 ).  
1. Connect the camera to the computer. (page 54)  
2. Set the Mode Dial to the SET position.  
3. Power on the camera.  
Note: Do not rotate the Mode Dial to the other mode positions.  
Step 2 Launch ArcSoft PhotoImpression software  
by double clicking the PhotoImpression icon  
on the desktop, or via Start > Programs >  
ArcSoft PhotoImpression > PhotoImpression  
from the application list on your screen.  
The application screen would show.  
Step 3 Click on [From Folder] at the lower left hand corner,  
and click [Browse…], then browse will open,  
then locate and select the Removable Disk  
and DCIM and 100DCIM folder, then click OK,  
the pictures will then be added to your album at  
the bottom of the application.  
Double click the desired thumbnail to open.  
Note:  
Only still pictures can be trnsferred to PhotoImpression.  
Step 4 You are now ready to print, store or further enhance your pictures. Please  
refer to ArcSoft’s Software help section for a tutorial on all the features  
PhotoImpression offers.  
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USING ARCSOFT VIDEOIMPRESSION  
Windows only  
You can record live video clips on your computer by using the ArcSoft  
VedeoImpression software.  
Step 1 Do not connect the camera to the computer before successful installa  
tion of the camera’s drivers. (page 51 ).  
1. Connect the camera to the computer. (page 54)  
2. Set the Mode Dial to the (  
3. Power on the camera.  
Note:  
) position.  
1. If you connect the camera to the computer for the first time after the  
installatin of the camera drivers from the supplied CD-ROM, see more  
information about it on page 54.  
2. Do not rotate the Mode Dial to the other mode positions.  
Step 2 Launch ArcSoft VideoImpression software by double clicking the  
VideoImpression icon on the desktop, or via Start > Programs >  
ArcSoft VideoImpression > VideoImpression from the application list  
on your screen. The application screen would show.  
Step 3 Click “ Create a New Video” .  
Step 4 Click “ Capture from Device” .  
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Step 5 Click the RECORD button to record video.  
To stop recording, click the STOP button,  
then the recorded video clips will be then  
added to the album at the bottom of the  
screen as listed in step 4.  
To view, save and edit your video clips  
using all the features that VideoImpression  
offers, refer to ArcSoft’s help section for a tutorial.  
Note:  
Make sure the driver of DV2020 camera is selected  
from the source driver list on this screen.  
Important:  
During Previewing and Capturing, do not attempt to turn off the camera  
or disconnect the USB cable as this could result in malfunction of the  
camera and your computer. Please turn off the Software Application first  
before powering off the camera or disconnecting the USB cable.  
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TROUBLESHOOTING  
The troubleshooting guide is designed to help you solve common problems. If the  
problem encountered is not included in this section, please contact your local cus-  
tomer support hotline.  
SYMPTOM  
PROBLEM  
SOLUTION  
Connection failure.  
I cannot upload  
Check to make sure all cable  
connections are properly and securely  
plugged in.  
images to the PC, or  
the Removable Disk  
forDV2020 camera is  
not shown up in my  
computer.  
a. The camera’s  
drivers from the  
suppliedCD-ROM  
are not installed  
on your computer.  
b. The camera device  
is not installed on  
your computer  
a. Install the camera’s drivers from  
the supplied CD-ROM onto your  
computer.(See page 51)  
b. See page 55 to install the camera  
device onto your computer.  
You may check whether the camera  
device has been installed on your  
comuter successfully or  
when connecting  
the camera to your  
computer for the  
first time after the  
installation of the  
camera drivers.  
not by doing the followings:  
1. Connect the camera to your  
computer.  
2. Set the Mode Dial to SET postion.  
3. Power on the Camera.  
4. Go to My Computer Properties  
Hardware Device Manager  
Hard Drives, then click Hard  
Drives to check whether Con  
cord DV2020 is shown under it. If  
not, or the itme of DV2020 is  
marked with the exclamation mark,  
re-install the camera drivers from  
the supplied CD-ROM, then do the  
steps from 1 to 3 listed above to  
install the camera onto your  
computer.  
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The downloaded TheDiv X player from  
video clips cannot be the supplied CD-  
Install the Div X player from the  
supplied CD-ROM. (page 51)  
played back.  
ROM is not installed  
on your computer.  
I cannot use ArcSoft Connection failure  
VideoImpression to  
capture live video  
clips by showing  
message “ cannot  
connect to device”.  
Check to make sure all cable  
connections are properly and securely  
plugged in.  
The imaging device  
forDV2020 camera is  
not installed in your  
computer.  
1. Install the camera drivers from the  
supplied CD-ROM onto your  
computer. (page 51)  
2. Connect the camera to the  
computer.  
3. Set the Mode Dial to the (  
position.  
)
4. Power on the camera.  
You may check whether the  
imaging device has been installed  
on your comuter successfully or  
not by going to My Computer –  
Properties Hardware Device  
Manager Imaging Device, then  
click Imaging Device to check  
whether DV2020 is shown under  
it. If not, or the itme of DV2020 is  
marked with the exclamation mark,  
re-install the camera drivers from  
the supplied CD-ROM, then do the  
steps from 2 to 4 listed above to  
install the imaging device onto your  
computer.  
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Note: If the problem persists, go  
to My Computer – Properties –  
Hardware – Device Manager –  
Other devices, then right click on “  
Concord DV2020 Camera” with  
exclamation mark under Other  
devices, click “Remove (Uninstall) to  
delete the device driver from the  
computer. After that, re-install and  
re-connect based on the steps listed  
above.  
Driver for DV2020  
camera is not  
selected.  
Select the driver of DV2020 camera  
from the drop-down list in step 5 page  
62.  
My friend cannot play Div X has not been  
back the video clips I installed on the  
sent via e-mail on his/ computer yet.  
her computer.  
Install Div X onto the computer from  
the supplied CD-ROM (page 52). Or  
download Div X from website, then  
install it onto the computer (page 53).  
Note: Depending on the version of your operating system, some of the procedures  
described above might not exactly match the windows/dialog boxes that appear on  
your screen. When in doubt, follow on-screen instructions and/or refer to the user  
documentation that comes with your operating system.  
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GETTING HELP  
You can get help from our troubleshooting section, FAQ on our website or by con-  
tacting a customer support representative.  
Website Customer Support/FAQ  
Please visit our customer support website at www.concord-camera.com to view  
the Frequently Asked Questions (FAQ) by clicking the appropriate camera model  
picture in the “Camera Support “ Section. Most support issues are answered in the  
FAQ section. You can also E-mail us by clicking the E-mail address link to the cus-  
tomer support center in the “Camera Support” Section.  
For Camera Support please contact:  
Toll Free in the US and Canada:  
• (866) 522-6372  
Toll Free in Europe:  
• UK: 0800-1696482  
• Spain: 900-973195  
• Germany: 0800-1800563  
• Italy: 800-781883  
Monday – Friday 8:00am – 8:00pm  
Saturday:  
Sunday:  
9am – 5pm  
12pm – 4pm  
• France: 0800-917599  
Email: For Camera Support via E-mail, please  
Toll:  
• +31-53-4829779  
Monday – Friday 09:00 – 18:00  
Saturday & Sunday: closed  
(Central European Time)  
Note: Working hours are subject to change without prior notice.  
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REGULATORY INFORMATION  
REGULATORY INFORMATION  
FCC INFORMATION  
FCC WARNING: This equipment meets the limits for a Class B digital device, pur-  
suant to Part 15 of FCC rules. Only the cable supplied with the camera should be  
used. Operation with other cables is likely to result in interference to radio and TV  
reception and could void the user’s authorization to operate this equipment. This  
device complies with Part 15 of the FCC Rules. Operation is subject to the following  
two conditions:  
This device may not cause harmful interference.  
This device must accept any interference received, including interference that  
may cause undesired operation.  
Tested to comply  
with FCC standards  
for HOME OR OFFICE USE  
Changes or modifications not expressly approved by the manufacturer may void the  
user’s authority to operate this equipment.  
USER INFORMATION  
NOTE: This equipment has been tested and found to comply with the limits for a  
class B digital device, pursuant to Part 15 of the FCC Rules. These limits are de-  
signed to provide reasonable protection against harmful interference in a residential  
installation. This equipment generates, uses and can radiate radio frequency energy  
and, if not installed and used in accordance with the instructions, may cause harmful  
interference to radio communications. However, there is no guarantee that interfer-  
ence will not occur in a particular installation. If this equipment does cause harmful  
interference to radio or television reception, which can be determined by turning the  
equipment on and off, the user is encouraged to try to correct the interference by  
one or more of the following measures:  
Reorient or relocate the receiving antenna.  
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Increase the separation between the equipment and receiver.  
Connect the equipment into an outlet on a circuit different from that to which the  
receiver is connected.  
Consult the dealer or an experienced radio/TV technician for help.  
- This product is in conformity with Directive 89/336/EEC.  
Concord, Concord Eye-Q and the Concord Eye-Q logo are registered trademarks or trademarks of  
Concord Camera Corp., in the United States and/or other countries. Microsoft and Windows are  
either registered trademarks or trademarks of Microsoft Corporation in the United States and/or  
other countries. Mac and Macintosh are registered trademarks or trademarks of Apple Computer,  
Inc. in the U.S. and other countries. All other brands and product names are either registered trade-  
E68 marks or trademarks of their respective owners.  
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