Compaq Personal Computer 1500 User Manual
b
Maintenance and Service Guide  
Compaq Evo Notebook N1020v Series  
Compaq Evo Notebook N1000v Series  
Compaq Presario 1500 Series Mobile PC  
Document Part Number: 279372-002  
November 2002  
This guide is a troubleshooting reference used for maintaining  
and servicing the notebook. It provides comprehensive  
information on identifying computer features, components, and  
spare parts, troubleshooting computer problems, and performing  
computer disassembly procedures.  
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Contents  
1 Product Description  
1.1 Models . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–2  
1.2 Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–27  
1.3 Clearing a Password. . . . . . . . . . . . . . . . . . . . . . . . . 1–29  
1.4 Power Management . . . . . . . . . . . . . . . . . . . . . . . . . 1–30  
1.5 Computer External Components . . . . . . . . . . . . . . . 1–31  
1.6 Design Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–41  
2 Troubleshooting  
2.1 Computer Setup and Diagnostics Utilities. . . . . . . . . 2–1  
Selecting Computer Setup or  
Compaq Diagnostics . . . . . . . . . . . . . . . . . . . . . . . . . 2–1  
Selecting from the File Menu . . . . . . . . . . . . . . . . . . 2–3  
Selecting from the Security Menu. . . . . . . . . . . . . . . 2–4  
Selecting from the Advanced Menu . . . . . . . . . . . . . 2–5  
2.2 Using Compaq Diagnostics . . . . . . . . . . . . . . . . . . . . 2–7  
Obtaining, Saving, or Printing  
Configuration Information. . . . . . . . . . . . . . . . . . . . . 2–7  
Obtaining, Saving, or Printing Diagnostic  
Test Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–8  
2.3 Troubleshooting Flowcharts. . . . . . . . . . . . . . . . . . . 2–10  
Maintenance and Service Guide  
iii  
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3 Illustrated Parts Catalog  
3.1 Serial Number Location. . . . . . . . . . . . . . . . . . . . . . . 3–1  
3.2 Computer System Major Components. . . . . . . . . . . . 3–2  
3.3 Miscellaneous Plastics/Hardware Kit . . . . . . . . . . . 3–18  
3.4 Miscellaneous Cable Kit . . . . . . . . . . . . . . . . . . . . . 3–20  
3.5 Mass Storage Devices . . . . . . . . . . . . . . . . . . . . . . . 3–22  
3.6 Miscellaneous. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–24  
4 Removal and Replacement Preliminaries  
4.1 Tools Required. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–1  
4.2 Service Considerations. . . . . . . . . . . . . . . . . . . . . . . . 4–2  
Plastic Parts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–2  
Cables and Connectors . . . . . . . . . . . . . . . . . . . . . . . 4–2  
4.3 Preventing Damage to Removable Drives. . . . . . . . . 4–3  
4.4 Preventing Electrostatic Damage. . . . . . . . . . . . . . . . 4–4  
4.5 Packaging and Transporting Precautions. . . . . . . . . . 4–4  
4.6 Workstation Precautions . . . . . . . . . . . . . . . . . . . . . . 4–5  
4.7 Grounding Equipment and Methods . . . . . . . . . . . . . 4–6  
5 Removal and Replacement Procedures  
5.1 Serial Number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–2  
5.2 Disassembly Sequence Chart. . . . . . . . . . . . . . . . . . . 5–3  
5.3 Preparing the Computer for Disassembly . . . . . . . . . 5–4  
5.4 Computer Feet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–13  
5.5 Memory Expansion Board . . . . . . . . . . . . . . . . . . . . 5–13  
5.6 Mini PCI Communications Board . . . . . . . . . . . . . . 5–15  
5.7 Disk Cell RTC Battery. . . . . . . . . . . . . . . . . . . . . . . 5–18  
5.8 Connector Cover . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–19  
5.9 LED Cover . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–20  
5.10 Keyboard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–22  
5.11 Heat Spreader. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–25  
5.12 Processor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–28  
5.13 Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–30  
5.14 Palm Rest . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–35  
5.15 Diskette Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–39  
iv  
Maintenance and Service Guide  
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5.16 TouchPad Components . . . . . . . . . . . . . . . . . . . . . 5–41  
5.17 Display Release Assembly. . . . . . . . . . . . . . . . . . . 5–46  
5.18 Charger Board . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–47  
5.19 Speaker Assembly . . . . . . . . . . . . . . . . . . . . . . . . . 5–48  
5.20 Top Cover. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–50  
5.21 Fan . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–54  
5.22 System Board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–56  
5.23 Modem Cable. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–60  
6 Specifications  
A Connector Pin Assignments  
B Screw Listing  
C Power Cord Set Requirements  
3-Conductor Power Cord Set . . . . . . . . . . . . . . . . . . . . . . B–1  
General Requirements . . . . . . . . . . . . . . . . . . . . . . . . B–1  
Country-Specific Requirements. . . . . . . . . . . . . . . . . . . . B–2  
Index  
Maintenance and Service Guide  
v
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1
Product Description  
The Compaq Evo Notebook N1020v Series, Evo Notebook  
N1000v Series, and Presario 1500 Series Mobile PCs offer  
advanced modularity, Intel Mobile Pentium 4 and Intel Celeron  
processors with SpeedStep technology and 64-bit architecture,  
industry-leading Accelerated Graphics Port (AGP)  
implementation, and extensive multimedia support.  
Figure 1-1. Compaq Evo Notebook N1020v Series,  
N1000v Series, and Presario 1500 Series Mobile PC  
Maintenance and Service Guide  
1–1  
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Product Description  
1.1 Models  
Computer models are shown in Tables 1-1 through 1-4.  
Table 1-1  
Compaq Evo Notebook N1020v, N1000v, and Presario 1500  
Model Naming Conventions  
Key  
N1020v  
P
220 P5  
40  
V
C
51  
O
XXXXXX-XXX  
1
2
3
4
5
6
7
8
9
10  
Key Description  
Options  
1
Brand/Series  
designator  
N = Evo Notebook  
P = Presario  
1020 = 1020 Series  
1000 = 1000 Series  
1500 = 1500 Series  
2
3
Processor type  
P = Intel Pentium 4  
C = Intel Celeron  
Processor speed  
220 = 2.2 GHz  
200 = 2.0 GHz  
180 = 1.8 GHz  
170 = 1.7 GHz  
160 = 1.6 GHz  
150 = 1.5 GHz  
140 = 1.4 GHz  
4
5
6
7
8
9
Display type/  
size/resolution  
P = SXGA+ (1400 × 1050)  
X = XGA (1024 × 768)  
5 = 15.x inch  
4 = 14.x inch  
Hard drive size  
60 = 60 GB  
40 = 40 GB  
30 = 30 GB  
20 = 20 GB  
Optical drive  
designator  
V = DVD-ROM drive  
W = DVD-RW drive  
D = CD-ROM drive  
R = CD-RW drive  
Integrated  
communication  
M = Modem  
0 = None  
C = Modem/NIC  
combination card  
RAM  
51 = 512 MB  
38 = 384 MB  
25 = 256 MB  
12 = 128 MB  
Operating system  
2 = Windows 2000  
O = Windows XP Pro  
E = Windows XP  
Home  
10  
SKU#  
1–2  
Maintenance and Service Guide  
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Product Description  
Table 1-2  
Compaq Evo Notebook N1020v Models  
The following Evo Notebook N1020v models use config. code LDMZ and  
feature:  
■
■
■
■
TouchPad pointing device  
8-cell, 4.4-Ah lithium ion (Li ion) battery pack  
2-year warranty  
diskette drive  
N1020v  
P
P
P
P
P
P
C
C
C
240 X5  
40  
W
C
C
C
C
C
C
C
C
C
25  
25  
25  
25  
25  
25  
25  
25  
25  
E
O
E
Germany  
N1020v  
470045-522  
240 X5  
40  
W
Germany  
N1020v  
470050-123  
200 X4  
30  
V
Germany  
N1020v  
470045-521  
200 X4  
30  
V
O
O
O
E
Germany  
N1020v  
470050-122  
180 X5  
30  
W
Germany  
N1020v  
470048-008  
180 X4  
30  
V
Germany  
N1020v  
470048-007  
160 X4  
30  
W
Germany  
N1020v  
470049-801  
150 X4  
20  
V
E
Germany  
N1020v  
470049-800  
150 X4  
20  
V
O
Germany  
470050-730  
Maintenance and Service Guide  
1–3  
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Product Description  
Table 1-2  
Compaq Evo Notebook N1020v Models (Continued)  
The following Evo Notebook N1020v models use config. code LDLZ and  
feature:  
■
■
■
■
TouchPad pointing device  
8-cell, 4.4-Ah lithium ion (Li ion) battery pack  
1-year warranty  
diskette drive  
N1020v  
P
P
P
240 P5  
40  
W
C
25  
Japan (English)  
25  
Japan (English)  
25  
E
Japan  
470047-926  
470047-929  
470045-699  
N1020v  
Japan  
240 P5  
40  
W
C
O
470045-698  
N1020v  
Belgium  
Czech Republic  
Denmark  
European  
International  
France  
Greece/Poland  
Hungary  
240 X5  
40  
W
C
E
470045-654  
470045-657  
470045-658  
470045-662  
Norway  
Portugal  
Russia  
Saudi Arabia  
Slovenia  
Spain  
Sweden/Finland  
Switzerland  
Turkey  
470045-675  
470045-678  
470045-679  
470045-653  
470045-682  
470045-683  
470045-686  
470045-687  
470045-690  
470045-691  
470045-663  
470045-666  
470045-667  
470045-670  
470045-671  
470045-674  
Israel  
Italy  
The Netherlands  
United Kingdom  
1–4  
Maintenance and Service Guide  
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Product Description  
Table 1-2  
Compaq Evo Notebook N1020v Models (Continued)  
N1020v  
P
240 X5 40 25  
W
C
O
Asia/Pacific  
Australia  
Belgium  
Brazil  
Czech Republic  
Denmark  
European  
International  
France  
French Canada  
Greece/Poland  
Hong Kong  
Hungary  
470051-325  
470051-312  
470050-058  
470050-116  
470050-061  
470050-062  
470050-066  
Latin America  
Latin America  
(NAFTA)  
The Netherlands  
Norway  
Portugal  
Russia  
Saudi Arabia  
Slovenia  
Spain  
Sweden/Finland  
Switzerland  
Taiwan  
Thailand  
Turkey  
470050-101  
470050-115  
470050-079  
470050-080  
470050-085  
470050-086  
470050-057  
470050-089  
470050-090  
470050-093  
470050-094  
470051-332  
470051-319  
470050-097  
470050-098  
470045-648  
470050-067  
470045-649  
470050-070  
470051-336  
470050-071  
470051-329  
470050-074  
470050-076  
470051-340  
India  
Israel  
Italy  
Korea  
United Kingdom  
United States  
N1020v  
P
240 X5  
40  
V
C
25  
O
Belgium  
Czech Republic  
Denmark  
European  
International  
France  
Greece/Poland  
Hungary  
470050-708  
470050-710  
470050-711  
470050-712  
Norway  
Portugal  
Russia  
Saudi Arabia  
Slovenia  
Spain  
Sweden/Finland  
Switzerland  
Turkey  
470050-721  
470050-722  
470050-723  
470050-707  
470050-724  
470050-725  
470050-726  
470050-727  
470050-728  
470050-729  
470050-714  
470050-715  
470050-716  
470050-718  
470050-719  
470050-720  
Israel  
Italy  
The Netherlands  
United Kingdom  
N1020v  
Brazil  
P
240 X4  
40  
W
C
25  
O
470050-117  
470050-102  
Latin America  
(NAFTA)  
United States  
470050-114  
470051-359  
Latin America  
Maintenance and Service Guide  
1–5  
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Product Description  
Table 1-2  
Compaq Evo Notebook N1020v Models (Continued)  
N1020v  
Brazil  
P
200 X5  
30  
W
C
25  
O
O
E
470050-118  
470050-104  
Latin America  
(NAFTA)  
United States  
470050-113  
470051-360  
Latin America  
N1020v  
P
200 X4  
30  
W
C
25  
Brazil  
Latin America  
470050-119  
470050-105  
Latin America  
(NAFTA)  
United States  
470050-111  
470051-361  
N1020v  
P
200 X4  
30  
V
C
25  
Belgium  
Czech Republic  
Denmark  
European  
International  
France  
Greece/Poland  
Hungary  
470045-655  
470045-656  
470045-659  
470045-660  
Norway  
Portugal  
Russia  
Saudi Arabia  
Slovenia  
Spain  
Sweden/Finland  
Switzerland  
Turkey  
470045-676  
470045-677  
470045-680  
470045-652  
470045-681  
470045-684  
470045-685  
470045-688  
470045-689  
470045-692  
470045-664  
470045-665  
470045-668  
470045-669  
470045-672  
470045-673  
Israel  
Italy  
The Netherlands  
United Kingdom  
N1020v  
Belgium  
Czech Republic  
Denmark  
European  
International  
France  
French Canada  
Greece/Poland  
Hungary  
Israel  
Italy  
P
200 X4  
30  
V
C
25  
O
470050-059  
470050-060  
470050-064  
470050-065  
Norway  
Portugal  
Russia  
Saudi Arabia  
Slovenia  
Spain  
Sweden/Finland  
Switzerland  
Turkey  
470050-081  
470050-084  
470050-087  
470050-056  
470050-088  
470050-091  
470050-092  
470050-095  
470050-096  
470050-099  
470045-647  
470050-068  
470045-650  
470050-069  
470050-072  
470050-073  
470050-077  
470050-078  
United Kingdom  
United States  
The Netherlands  
1–6  
Maintenance and Service Guide  
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Product Description  
Table 1-2  
Compaq Evo Notebook N1020v Models (Continued)  
N1020v  
P
200 X4  
20  
V
C
25  
O
Asia/Pacific  
Australia  
Hong Kong  
India  
470051-324  
470051-311  
470051-335  
470051-328  
470051-338  
People’s  
Republic of  
China  
Taiwan  
Thailand  
470051-343  
470051-331  
470051-316  
Korea  
N1020v  
P
200 X4  
20  
D
C
25  
O
Asia/Pacific  
Australia  
Hong Kong  
India  
470051-323  
470051-296  
470051-334  
470051-327  
470045-696  
Japan (English)  
Korea  
Taiwan  
470045-701  
470051-337  
470051-330  
470051-314  
Thailand  
Japan  
N1020v  
Japan  
P
P
200 X4  
20  
D
C
12  
Japan (English)  
25 O  
2
470045-697  
470045-700  
N1020v  
Belgium  
Czech Republic  
Denmark  
European  
International  
France  
Greece/Poland  
Hungary  
180 X5  
30  
W
C
470047-943  
470047-946  
470047-947  
470047-950  
Norway  
Portugal  
Russia  
Saudi Arabia  
Slovenia  
Spain  
Sweden/Finland  
Switzerland  
Turkey  
470047-986  
470047-989  
470047-990  
470047-937  
470047-993  
470047-994  
470047-998  
470048-001  
470084-004  
470804-005  
470047-952  
470047-960  
470047-962  
470047-966  
470047-980  
470047-985  
Israel  
Italy  
The Netherlands  
United Kingdom  
N1020v  
P
180 X4  
40  
W
C
40  
O
Asia/Pacific  
Australia  
470051-326  
470051-313  
Korea  
Taiwan  
470051-341  
470051-333  
Maintenance and Service Guide  
1–7  
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Product Description  
Table 1-2  
Compaq Evo Notebook N1020v Models (Continued)  
N1020v  
Brazil  
Latin America  
Latin America  
(NAFTA)  
P
180 X4  
30  
W
C
25  
O
470050-120  
470050-106  
470050-110  
People’s  
Republic of  
China  
United States  
470051-344  
470051-362  
N1020v  
P
180 X4  
30  
V
C
25  
O
Belgium  
Czech Republic  
Denmark  
European  
International  
France  
Greece/Poland  
Hungary  
470047-944  
470047-945  
470047-948  
470047-949  
Norway  
Portugal  
Russia  
Saudi Arabia  
Slovenia  
Spain  
Sweden/Finland  
Switzerland  
Turkey  
470047-987  
470047-988  
470047-991  
470047-934  
470047-992  
470047-995  
470047-996  
470048-002  
470048-003  
470048-006  
470047-955  
470047-959  
470047-963  
470047-964  
470047-983  
470047-984  
Israel  
Italy  
The Netherlands  
United Kingdom  
N1020v  
Belgium  
Czech Republic  
Denmark  
European  
International  
France  
Greece/Poland  
Hungary  
C
160 X4  
30  
W
C
25  
E
470049-667  
470049-670  
470049-671  
470047-921  
Norway  
Portugal  
Russia  
Saudi Arabia  
Slovenia  
Spain  
Sweden/Finland  
Switzerland  
Turkey  
470049-781  
470049-784  
470049-785  
470049-666  
470049-788  
470049-789  
470049-792  
470049-793  
470049-797  
470049-798  
470049-674  
470049-675  
470049-678  
470049-679  
470049-682  
470049-780  
Israel  
Italy  
The Netherlands  
United Kingdom  
N1020v  
C
160 X4  
30  
W
C
25  
O
Brazil  
Latin America  
470050-121  
470050-107  
Latin America  
(NAFTA)  
United States  
470050-108  
470051-363  
1–8  
Maintenance and Service Guide  
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Product Description  
Table 1-2  
Compaq Evo Notebook N1020v Models (Continued)  
N1020v  
C
160 X4 20 25  
D
C
E
French Canada  
Japan  
470045-651  
470047-933  
Japan English  
United States  
470047-930  
470045-646  
N1020v  
Japan  
C
160 X4  
20  
D
C
25  
O
470047-932  
470047-931  
United States  
470047-364  
470045-702  
Japan (English)  
N1020v  
Japan  
C
160 X4  
20  
D
C
12  
2
470045-695  
Japan (English)  
25 E  
N1020v  
Belgium  
Czech Republic  
Denmark  
European  
International  
France  
Greece/Poland  
Hungary  
C
150 X4  
20  
V
C
470049-668  
470049-669  
470049-672  
470049-661  
Norway  
Portugal  
Russia  
Saudi Arabia  
Slovenia  
Spain  
Sweden/Finland  
Switzerland  
Turkey  
470049-782  
470049-783  
470049-786  
470049-665  
470049-787  
470049-790  
470049-791  
470049-794  
470049-795  
470049-799  
470049-673  
470049-676  
470049-677  
470049-680  
470049-681  
470049-779  
Israel  
Italy  
The Netherlands  
United Kingdom  
Maintenance and Service Guide  
1–9  
Download from Www.Somanuals.com. All Manuals Search And Download.  
Product Description  
Table 1-3  
Compaq Evo Notebook N1000v Models  
The following Evo Notebook N1000v models use config. code KQDZ and  
feature:  
■
■
■
■
■
Dual Stick pointing device (TouchPad and pointing stick)  
8-cell, 4.0-Ah lithium ion (Li ion) battery pack  
3-year warranty  
diskette drive  
32 MB of discrete video memory  
N1000v  
P
P
P
P
P
180 P5  
40  
W
C
C
C
C
25  
25  
25  
25  
25  
O
2
Australia  
N1000v  
Australia  
N1000v  
Australia  
N1000v  
Australia  
N1000v  
470038-699  
180 P5  
40  
W
470038-700  
180 X4  
40  
W
O
2
470038-697  
180 X4  
40  
W
470038-698  
170 X5  
30  
W
C
O
Asia Pacific  
Australia  
French Canada  
470038-336  
470038-333  
470039-985  
Korea  
United States  
470038-341  
470037-782  
N1000v  
P
170 X5  
30  
W
C
25  
2
Asia Pacific  
Australia  
French Canada  
470038-335  
470038-334  
470039-988  
Korea  
United States  
470038-342  
470037-783  
N1000v  
Australia  
N1000v  
Australia  
P
170 X4  
30  
V
C
C
25  
25  
O
2
470038-695  
P
170 X4  
30  
V
470038-696  
1–10  
Maintenance and Service Guide  
Download from Www.Somanuals.com. All Manuals Search And Download.  
Product Description  
Table 1-3  
Compaq Evo Notebook N1000v Models (Continued)  
The following Evo Notebook N1000v models use config. code KT2Z and  
feature:  
■
■
■
■
■
TouchPad pointing device  
8-cell, 4.0-Ah Li ion battery pack  
2-year warranty  
diskette drive  
32 MB of discrete video memory  
N1000v  
P
P
P
P
220 P5  
30  
W
C
C
C
C
25  
25  
25  
25  
O
2
Germany  
N1000v  
470036-634  
220 P5  
30  
W
Germany  
N1000v  
470036-635  
200 X4  
20  
V
O
2
Germany  
N1000v  
470036-632  
200 X5  
20  
V
Germany  
470036-633  
Maintenance and Service Guide  
1–11  
Download from Www.Somanuals.com. All Manuals Search And Download.  
Product Description  
Table 1-3  
Compaq Evo Notebook N1000v Models (Continued)  
The following Evo Notebook N1000v models use config. code KQFZ and  
feature:  
■
■
■
■
■
TouchPad  
8-cell, 4.0-Ah Li ion battery pack  
1-year warranty  
diskette drive  
32 MB of discrete video memory  
N1000v  
P
P
220 P5  
40  
W
C
25  
Japan (English)  
25 O  
O
Japan  
470036-636  
470036-639  
N1000v  
220 P5  
30  
W
C
Belgium  
Czech Republic  
Denmark  
470036-696  
470036-700  
470036-704  
470036-707  
470038-312  
470036-712  
470036-715  
470036-720  
470036-723  
470036-730  
470036-733  
Portugal  
Russia  
Saudi Arabia  
Slovenia  
Spain  
Sweden/Finland  
Switzerland  
Turkey  
United Kingdom  
United States  
470036-739  
470036-743  
470036-692  
470036-748  
470036-751  
470036-756  
470036-759  
470036-764  
470036-767  
470038-311  
France  
French Canada  
Greece/Poland  
Hungary  
Israel  
Italy  
The Netherlands  
Norway  
N1000v  
P
220 P5  
30  
W
C
25  
2
Belgium  
470036-697  
470036-701  
470036-705  
470036-706  
470036-713  
470036-714  
470036-721  
470036-722  
470036-731  
470036-732  
Portugal  
Russia  
Saudi Arabia  
Slovenia  
Spain  
Sweden/Finland  
Switzerland  
Turkey  
470036-741  
470036-742  
470036-693  
470036-749  
470036-750  
470036-757  
470036-758  
470036-765  
470036-766  
Czech Republic  
Denmark  
France  
Greece/Poland  
Hungary  
Israel  
Italy  
The Netherlands  
Norway  
United Kingdom  
N1000v  
Taiwan  
P
220 P5  
30  
V
C
25  
O
470038-800  
1–12  
Maintenance and Service Guide  
Download from Www.Somanuals.com. All Manuals Search And Download.  
Product Description  
Table 1-3  
Compaq Evo Notebook N1000v Models (Continued)  
N1000v  
Taiwan  
P
220 P5  
30  
V
C
25  
2
470038-801  
N1000v  
P
220 X5  
30  
W
C
25  
O
Latin America  
470037-832  
Latin America  
(NAFTA)  
470037-833  
470036-617  
N1000v  
Hong Kong  
N1000v  
P
200 P5  
30  
V
C
25  
O
O
470038-807  
P
200 X5  
30  
W
C
25  
Asia Pacific  
Australia  
French Canada  
Korea  
470037-828  
470037-824  
470036-619  
470037-829  
470036-616  
Latin America  
(NAFTA)  
Thailand  
470037-825  
470036-618  
United States  
Latin America  
N1000v  
P
200 X5  
30  
W
C
25  
2
French Canada  
Latin America  
4770036-620  
4770036-622  
Latin America  
(NAFTA)  
United States  
4770036-623  
4770036-621  
N1000v  
P
200 X5  
20  
W
C
25  
O
O
Latin America  
4770037-831  
Latin America  
(NAFTA)  
470037-834  
N1000v  
P
200 X5  
20  
D
C
12  
Asia Pacific  
Australia  
Japan  
470037-957  
470037-953  
470036-638  
470036-641  
Korea  
Taiwan  
Thailand  
470037-960  
470038-782  
470037-956  
Japan (English)  
N1000v  
P
200 X5  
20  
D
C
12  
2
Japan  
Japan (English)  
470036-637  
470036-640  
Taiwan  
470038-783  
Maintenance and Service Guide  
1–13  
Download from Www.Somanuals.com. All Manuals Search And Download.  
Product Description  
Table 1-3  
Compaq Evo Notebook N1000v Models (Continued)  
N1000v  
Brazil  
P
200 X4  
30  
W
C
25  
O
470038-304  
470038-299  
Latin America  
(NAFTA)  
United States  
470038-305  
470038-310  
Latin America  
N1000v  
P
200 X4  
30  
V
C
25  
O
O
People’s Republic of  
China  
470038-791  
N1000v  
P
200 X4  
20  
V
C
25  
Asia Pacific  
Australia  
Belgium  
Czech Republic  
Denmark  
470037-837  
470037-835  
470036-694  
470036-698  
470036-702  
470036-709  
470036-629  
470036-710  
470036-717  
470036-718  
470036-725  
470037-838  
470036-625  
470036-624  
The Netherlands  
Norway  
Portugal  
Russia  
Saudi Arabia  
Slovenia  
470036-727  
470036-735  
470036-736  
470036-745  
470036-689  
470036-746  
470036-753  
470036-754  
470036-761  
470038-803  
470037-836  
470036-762  
470036-769  
470036-628  
France  
French Canada  
Greece/Poland  
Hungary  
Israel  
Italy  
Spain  
Sweden/Finland  
Switzerland  
Taiwan  
Thailand  
Turkey  
Korea  
Latin America  
Latin America  
(NAFTA)  
United Kingdom  
United States  
1–14  
Maintenance and Service Guide  
Download from Www.Somanuals.com. All Manuals Search And Download.  
Product Description  
Table 1-3  
Compaq Evo Notebook N1000v Models (Continued)  
N1000v  
Belgium  
Czech Republic  
Denmark  
P
200 X4 20 25  
V
C
2
470036-695  
470036-699  
470036-703  
470036-708  
470036-630  
470036-711  
470036-716  
470036-719  
470036-724  
470036-626  
470036-627  
Norway  
Portugal  
Russia  
Saudi Arabia  
Slovenia  
Spain  
Sweden/Finland  
Switzerland  
Taiwan  
470036-734  
470036-737  
470036-744  
470036-690  
470036-747  
470036-752  
470036-755  
470036-760  
470038-802  
470036-763  
470036-768  
470036-631  
France  
French Canada  
Greece/Poland  
Hungary  
Israel  
Italy  
Latin America  
Latin America  
(NAFTA)  
Turkey  
United Kingdom  
United States  
The Netherlands  
470036-728  
N1000v  
P
200 X4  
20  
D
C
12  
O
O
O
O
Hong Kong  
470038-804  
People’s  
Republic of  
China  
470038-790  
N1000v  
Brazil  
P
160 X4  
30  
W
C
25  
470038-303  
470038-300  
Latin America  
(NAFTA)  
United States  
470038-306  
470038-309  
Latin America  
N1000v  
P
150 X4  
20  
V
C
25  
Brazil  
Latin America  
470038-302  
470038-301  
Latin America  
(NAFTA)  
United States  
470038-307  
470038-308  
N1000v  
C
150 X4  
20  
V
C
25  
Asia Pacific  
Australia  
French Canada  
Korea  
470037-827  
470037-823  
470037-787  
470037-830  
Norway  
Thailand  
United States  
470037-809  
470037-826  
470037-785  
Maintenance and Service Guide  
1–15  
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Product Description  
Table 1-3  
Compaq Evo Notebook N1000v Models (Continued)  
N1000v  
C
150 X4  
20  
V
C
25  
2
French Canada  
4770037-786  
United States  
470037-784  
N1000v  
C
150 X4  
20  
D
C
12  
O
Asia Pacific  
Australia  
Hong Kong  
Japan  
470037-958  
470037-954  
470038-805  
470037-949  
470037-951  
Korea  
Taiwan  
Thailand  
United States  
470037-959  
470038-793  
470037-955  
470041-610  
Japan (English)  
N1000v  
Japan  
C
C
C
150 X4  
20  
D
C
12  
2
470037-950  
Japan (English)  
12  
Japan (English)  
12 E  
470037-952  
470038-314  
N1000v  
Japan  
150 X4  
20  
D
C
E
470038-313  
N1000v  
140 X4  
20  
D
C
United States (NAFTA)  
470040-456  
Table 1-4  
Compaq Presario 1500 Models  
The following Presario 1500 notebook models use config. code LDLZ and  
feature:  
■
■
■
■
■
TouchPad  
8-cell, 4.0-Ah Li ion battery pack  
2-year warranty  
diskette drive  
32 MB of discrete video memory  
P1527  
P
P
240 X5  
30  
W
C
C
51  
25  
E
E
Germany  
P1525  
470046-799  
240 X5  
30  
W
Belgium  
Germany  
470045-511  
470045-530  
Norway  
470045-534  
1–16  
Maintenance and Service Guide  
Download from Www.Somanuals.com. All Manuals Search And Download.  
Product Description  
Table 1-4  
Compaq Presario 1500 Models (Continued)  
P1522  
P
200 X4 30 25  
W
C
E
Belgium  
470046-243  
The following Presario 1500 notebook models use config. code KT2Z and  
feature:  
■
■
■
■
■
TouchPad  
8-cell, 4.0-Ah Li ion battery pack  
2-year warranty  
diskette drive  
32 MB of discrete video memory  
P1515  
P
P
240 X5  
30  
W
C
25  
E
Belgium  
Germany  
470044-593  
470044-594  
Italy  
470044-595  
470044-596  
The Netherlands  
P1510  
220 X5  
30  
W
C
25  
E
Belgium  
Denmark  
Germany  
Italy  
470036-664  
470036-665  
470036-667  
470036-599  
The Netherlands  
Norway  
Sweden/Finland  
470036-670  
470036-671  
470036-673  
P1508  
P
200 X5  
20  
V
C
C
C
25  
25  
25  
E
E
E
Sweden/Finland  
P1507  
The Netherlands  
470041-611  
P
200 X4  
20  
W
470039-996  
P1505  
P
200 X4  
20  
W
Belgium  
Denmark  
Germany  
Italy  
470036-663  
470036-597  
470036-666  
470036-668  
The Netherlands  
Norway  
Sweden/Finland  
470036-669  
470036-672  
470036-598  
Maintenance and Service Guide  
1–17  
Download from Www.Somanuals.com. All Manuals Search And Download.  
Product Description  
Table 1-4  
Compaq Presario 1500 Models (Continued)  
The following Presario 1500 notebook models use config. code LDLZ and  
feature:  
■
■
■
■
■
TouchPad  
8-cell, 4.0-Ah Li ion battery pack  
1-year warranty  
diskette drive  
32 MB of discrete video memory  
P1525  
P
240 P5  
40  
W
C
51  
E
Canada (English)  
French Canada  
470047-864  
470047-863  
United States  
470046-473  
470045-560  
P1522  
P
240 X5  
60  
W
C
51  
O
Latin America  
470045-559  
Latin America  
(NAFTA)  
P1575  
Korea  
P
240 X5  
40  
W
C
C
C
51  
51  
25  
E
E
E
E
E
E
470050-054  
P1528  
P
240 X5  
40  
W
United States  
470046-474  
P1580  
Asia Pacific  
P1513  
P
240 X5  
40  
W
470050-696  
Thailand  
470050-701  
P
P
240 X5  
40  
W
C
25  
Korea  
470045-728  
P1527  
240 X5  
30  
W
C
51  
25  
The Netherlands  
470048-572  
P1555  
P
240 X5  
30  
W
C
Asia Pacific  
Australia/New Zealand  
India  
470047-701  
470047-705  
470047-700  
Korea  
Thailand  
470050-053  
470047-704  
1–18  
Maintenance and Service Guide  
Download from Www.Somanuals.com. All Manuals Search And Download.  
Product Description  
Table 1-4  
Compaq Presario 1500 Models (Continued)  
P1525  
P
240 X5 30 25  
W
C
E
Czech Republic  
Denmark  
European  
International  
France  
Greece/Poland  
Israel  
Italy  
470045-421  
470047-908  
470045-550  
Portugal  
Russia  
Saudi Arabia  
Slovenia  
Spain  
Sweden/Finland  
Switzerland  
Turkey  
470047-911  
470045-554  
470045-420  
470045-555  
470047-912  
470047-913  
470045-556  
470045-557  
470045-558  
470045-551  
470045-552  
470045-553  
470047-909  
470047-910  
The Netherlands  
United Kingdom  
P1516  
P
240 X5  
30  
W
C
25  
E
European  
470047-873  
International  
P1515  
P
240 X5  
30  
W
C
25  
E
European  
470044-599  
Israel  
Russia  
Saudi Arabia  
Switzerland  
470044-601  
470047-347  
470044-598  
470044-802  
International  
France  
Greece/Poland  
470047-867  
470044-600  
P1510  
Australia  
P1508  
P
P
P
P
P
240 X5  
30  
W
C
25  
E
E
E
E
E
470045-732  
240 X5  
30  
W
C
25  
Asia Pacific  
P1510  
470045-720  
Thailand  
470045-719  
240 X5  
30  
V
C
C
C
25  
India  
470045-723  
P1514  
240 X5  
20  
V
25  
25  
Korea  
470045-729  
P1572  
240 X4  
40  
W
Hong Kong  
470050-700  
Maintenance and Service Guide  
1–19  
Download from Www.Somanuals.com. All Manuals Search And Download.  
Product Description  
Table 1-4  
Compaq Presario 1500 Models (Continued)  
P1520  
P
240 X4  
40  
W
C
25  
E
Latin America  
470045-422  
Latin America  
(NAFTA)  
470045-429  
P1508  
Hong Kong  
P1568  
P
240 X4  
40  
W
C
C
C
25  
25  
25  
25  
25  
25  
25  
12  
25  
25  
25  
E
E
E
E
E
E
E
E
E
E
E
470045-737  
P
P
P
P
P
P
P
P
240 X4  
40  
V
Taiwan  
P1532  
470050-704  
240 X4  
30  
W
Asia Pacific  
P1570  
470050-697  
240 X4  
30  
V
C
Hong Kong  
P1545  
470050-699  
Taiwan  
C
470048-576  
240 X4  
30  
V
India  
470047-699  
P1515  
240 X4  
30  
V
C
C
C
C
C
Korea  
470045-730  
P1512  
240 X4  
30  
V
Taiwan  
P1511  
470045-739  
240 X4  
30  
V
India  
470045-725  
P1550  
240 X4  
20  
W
Australia/New Zealand  
470047-706  
P1509  
Australia  
P1565  
P
240 X4  
20  
W
470045-731  
P
240 X4  
20  
V
C
Hong Kong  
470048-578  
Korea  
470050-055  
1–20  
Maintenance and Service Guide  
Download from Www.Somanuals.com. All Manuals Search And Download.  
Product Description  
Table 1-4  
Compaq Presario 1500 Models (Continued)  
P1509  
Asia Pacific  
P1512  
P
P
P
P
P
240 X4  
20  
D
C
25  
E
E
E
E
E
470045-721  
Thailand  
470045-722  
240 X4  
20  
D
C
C
C
C
12  
India  
470045-726  
P1523  
200 X5  
20  
W
25  
25  
25  
France  
470048-571  
P1505  
200 X4  
40  
W
Hong Kong  
P1522  
470042-497  
200 X4  
30  
W
Czech Republic  
European  
International  
France  
470046-238  
470046-239  
Greece/Poland  
Saudi Arabia  
United Kingdom  
470046-783  
470046-235  
470046-241  
470046-240  
P1516  
P
200 X4  
30  
W
C
25  
E
Canada (English)  
French Canada  
470047-878  
470047-879  
United States  
470047-876  
1507  
Hong Kong  
P1538  
P
P
P
P
P
200 X4  
30  
W
C
C
C
C
25  
25  
25  
25  
E
E
E
E
E
470045-736  
200 X4  
30  
V
Taiwan  
470050-703  
P1511  
200 X4  
30  
V
Taiwan  
470046-696  
P1508  
200 X4  
20  
W
Asia Pacific  
P1536  
470041-812  
Australia  
25  
470041-811  
200 X4  
20  
V
C
Taiwan  
470050-705  
Maintenance and Service Guide  
1–21  
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Product Description  
Table 1-4  
Compaq Presario 1500 Models (Continued)  
P1506  
Hong Kong  
P1540  
P
P
P
P
P
200 X4  
20  
V
C
25  
E
E
E
E
E
470045-735  
200 X4  
20  
R
C
25  
Asia Pacific  
P1535  
470047-702  
Thailand  
470047-703  
200 X4  
20  
R
C
C
C
25  
India  
470047-698  
P1510  
200 X4  
20  
D
12  
25  
Taiwan  
P1530  
470045-738  
190 X4  
30  
V
People’s Republic of  
China  
470047-697  
P1520  
P
180 X5  
40  
W
C
51  
E
E
E
Canada (English)  
French Canada  
470047-865  
470047-866  
United States  
470047-344  
P1531  
P
180 X4  
30  
V
C
C
25  
12  
People’s Republic of  
China  
470048-574  
P1502  
P
180 X4  
30  
V
People’s Republic of  
China  
470045-734  
P1528  
P
P
C
180 X4  
20  
D
C
C
C
25  
25  
25  
E
E
E
Asia Pacific  
P1504  
470050-698  
160 X4  
30  
W
Hong Kong  
P1522  
470040-458  
170 X4  
20  
D
People’s Republic of  
China  
470050-706  
1–22  
Maintenance and Service Guide  
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Product Description  
Table 1-4  
Compaq Presario 1500 Models (Continued)  
P1525  
C
160 X4  
20  
R
C
25  
E
Asia Pacific  
P1520  
470050-695  
Taiwan  
C
470048-577  
C
160 X4  
20  
D
25  
E
People’s Republic of  
China  
470048-575  
The following Presario 1500 notebook model uses config. code KQF1 and  
features:  
■
■
■
■
■
TouchPad  
8-cell, 4.0-Ah Li ion battery pack  
1-year warranty  
diskette drive  
32 MB of discrete video memory  
P1505  
P
160 X5  
30  
W
C
25  
E
United States  
470037-316  
Wireless promotional model  
The following Presario 1500 notebook model uses config. code KQF2 and  
features:  
■
■
■
■
■
TouchPad  
8-cell, 4.0-Ah Li ion battery pack  
1-year warranty  
diskette drive  
32 MB of discrete video memory  
P1501  
P
160 P5  
30  
W
C
25  
E
United States  
470037-317  
Maintenance and Service Guide  
1–23  
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Product Description  
Table 1-4  
Compaq Presario 1500 Models (Continued)  
The following Presario 1500 notebook model uses config. code KQF3 and  
features:  
■
■
■
■
■
TouchPad  
8-cell, 4.0-Ah Li ion battery pack  
1-year warranty  
diskette drive  
32 MB of discrete video memory  
P1500  
C
150 X4  
20  
W
C
25  
E
United States  
470038-813  
Wireless promotional model  
The following Presario 1500 notebook model uses config. code KQF4 and  
features:  
■
■
■
■
■
TouchPad  
8-cell, 4.0-Ah Li ion battery pack  
1-year warranty  
diskette drive  
32 MB of discrete video memory  
P1510  
P
220 P5  
40  
W
C
51  
E
United States  
470036-657  
Wireless promotional model  
The following Presario 1500 notebook models use config. code KQFZ and  
feature:  
■
■
■
■
■
TouchPad  
8-cell, 4.0-Ah Li ion battery pack  
1-year warranty  
diskette drive  
32 MB of discrete video memory  
P1510  
P
220 X5  
30  
W
C
25  
E
Europe International  
Greece/Poland  
Hungary  
470036-775  
470036-778  
470036-779  
470036-782  
Russia  
Saudi Arabia  
Switzerland  
470036-786  
470036-771  
470036-596  
470036-796  
Israel  
United Kingdom  
P1502  
P
220 X5  
30  
W
C
51  
E
Latin America  
470036-600  
Latin America  
(NAFTA)  
470036-799  
1–24  
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Product Description  
Table 1-4  
Compaq Presario 1500 Models (Continued)  
P1500  
P
220 X5  
30  
W
C
25  
E
Asia Pacific  
Australia  
470036-808  
470036-800  
Korea  
Thailand  
470036-816  
470038-324  
P1510  
P
200 P5  
40  
W
C
51  
E
E
E
E
French Canada  
470036-593  
Canada  
470037-841  
P1501  
Korea  
P1507  
India  
P
P
P
200 X5  
30  
W
C
C
25  
470036-815  
200 X5  
30  
V
25  
25  
470038-332  
P1505  
200 X5  
20  
W
C
Europe International  
Greece/Poland  
Hungary  
470036-774  
470036-594  
470036-780  
470036-781  
Russia  
Saudi Arabia  
Switzerland  
470036-785  
470036-770  
470036-792  
470036-797  
Israel  
United Kingdom  
P1504  
Korea  
P1506  
India  
P
P
P
200 X5  
20  
V
C
C
C
25  
12  
25  
E
E
E
470037-904  
200 X4  
30  
V
470038-327  
P1501  
200 X4  
20  
W
Latin America  
470036-601  
Latin America  
(NAFTA)  
470036-602  
P1500  
Taiwan  
P
200 X4  
20  
W
C
25  
E
470038-812  
Maintenance and Service Guide  
1–25  
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Product Description  
Table 1-4  
Compaq Presario 1500 Models (Continued)  
P1500  
Australia  
P1503  
P
200 X4  
20  
W
C
25  
E
470036-818  
P
200 X4  
20  
D
C
25  
E
Asia Pacific  
Korea  
470036-805  
470036-813  
Thailand  
470036-804  
P1505  
India  
P
P
P
200 X4  
20  
D
C
C
C
12  
E
E
E
470038-326  
P1500  
160 X4  
20  
V
25  
12  
Hong Kong  
P1500  
470038-810  
160 X4  
20  
V
People’s Republic of  
China  
470037-319  
P1500  
Taiwan  
P1500  
Taiwan  
P
150 X4  
30  
D
C
C
12  
12  
E
E
470037-320  
C
150 X4  
20  
D
470038-811  
1.2 Features  
The notebook has the following features:  
■
The following processors are available, varying by notebook  
model:  
❏
The Evo Notebook N1020v features an Intel Mobile  
Pentium 4 2.4-, 2.0-, or 1.8-GHz processor with 512-KB  
integrated L2 cache, or an Intel Celeron 1.6- or 1.5-GHz  
processor with 256-KB integrated L2 cache.  
1–26  
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Product Description  
❏
❏
The Evo Notebook N1000v features an Intel Mobile  
Pentium 4 2.2-, 2.0-, 1.8-, 1.7-, 1.6-, or 1.5-GHz  
processor with 512-KB integrated L2 cache, or an  
Intel Celeron 1.5- or 1.4-GHz processor with 256-KB  
integrated L2 cache.  
The Presario 1500 features an Intel Mobile Pentium 4  
2.4-, 2.2-, 2.0-, 1.9-, 1.8-, 1.6-, or 1.5-GHz processor with  
512-KB integrated L2 cache, or an Intel Celeron 1.6- or  
1.5-GHz processor with 256-KB integrated L2 cache.  
■
ATI P7 graphics accelerator with 32 MB of shared  
Synchronous DRAM (SDRAM) and 4X AGP graphics card  
■
■
128-MB high-performance SDRAM, expandable to 1.0 GB  
Microsoft Windows 2000, Windows XP Home,  
or Windows XP Professional, varying by computer model  
■
■
15.0-inch SXGA+ (1400 × 1050) or XGA (1024 × 768), or  
14.1-inch XGA (1024 × 768), TFT display with over 16.7  
million colors, varying by computer model  
Full-size Windows 98 keyboard with:  
❏
TouchPad pointing device (Evo Notebook N1020v and  
N1000v and Presario 1500 models)  
❏
Dual Stick (TouchPad and point stick; Evo Notebook  
N1020v and N1000v models only)  
■
■
■
Network interface card (NIC) integrated on the system board,  
with a mini PCI V.92 modem  
Integrated wireless support of 802.11b and Bluetooth devices  
through MultiPort  
Support for one Type I or II PC Card slot with support for  
both 32-bit CardBus and 16-bit PC Cards  
■
■
■
External 65 W AC adapter with power cord  
8-cell Li ion battery pack  
40-, 30-, or 20-GB high-capacity hard drive, varying by  
computer model  
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Product Description  
■
■
1.44-MB diskette drive  
Support for the following drives through the fixed optical  
drive:  
❏
❏
❏
❏
24X Max CD-ROM drive  
16X Max CD-RW drive  
8X Max DVD-ROM drive  
8X Max DVD-ROM/CD-RW combination drive  
■
Connectors for:  
❏
❏
❏
❏
❏
❏
❏
❏
❏
❏
❏
❏
RJ-45 network  
RJ-11 modem  
Universal serial bus  
Parallel devices  
External monitor  
AC power  
Stereo line out/headphone  
Mono microphone  
S-video  
Port replicator  
Infrared  
1394 digital input  
■
■
JBL Pro stereo speakers with bass reflex  
Dolby Digital certified sound  
1–28  
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Product Description  
1.3 Clearing a Password  
If the notebook you are servicing has an unknown password,  
follow these steps to clear the password. These steps also clear  
CMOS:  
1. Prepare the computer for disassembly (refer to Section 5.3,  
“Preparing the Computer for Disassembly,” for more  
information).  
2. Remove the RTC battery (refer to Section 5.7, “Disk Cell  
RTC Battery”).  
3. Wait approximately five minutes.  
4. Replace the RTC battery and reassemble the computer.  
5. Connect AC power to the computer. Do not reinsert any  
battery packs at this time.  
6. Turn on the computer.  
All passwords and all CMOS settings have been cleared.  
1.4 Power Management  
The computer comes with power management features that  
extend battery operating time and conserve power. The computer  
supports the following power management features:  
■
■
■
■
■
■
■
■
■
Standby  
Hibernation  
Setting customization by the user  
Hotkeys for setting level of performance  
Smart battery that provides an accurate battery power gauge  
Battery calibration  
Lid switch suspend/resume  
Power/Suspend button  
Advanced Configuration and Power Management (ACP)  
compliance  
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1–29  
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Product Description  
1.5 Computer External Components  
The external components on the front and right side of the  
computer are shown in Figure 1-2 and described in Table 1-5.  
.
Figure 1-2. Front and Right Side Components  
Table 1-5  
Front and Right Side Components  
Item Component  
Function  
1
2
Stereo speakers (2)  
Power/Standby light  
Produce stereo sound.  
On: Power is turned on.  
Off: Power is turned off.  
Blinking: Computer is in Standby mode.  
1–30  
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Product Description  
Table 1-5  
Front and Right Side Components (Continued)  
Item Component  
Function  
3
4
Display release latch  
Battery light  
Opens the computer.  
On: A battery pack is charging.  
Blinking: A battery pack that is the only  
available power source has reached a  
low-battery condition.  
5
6
Battery bay  
Accepts an 8-cell Li ion battery pack.  
Optical drive bay  
Accepts a CD-ROM, CD-RW, DVD-ROM, or  
DVD/CD-RW combination drive.  
7
Infrared port  
1394 jack  
Provides wireless communication  
between the computer and another  
infrared-equipped device using an infrared  
beam.  
8
Connects IEEE 1394-compliant products,  
such as digital camcorders, video editing  
equipment, VCRs, cameras, and audio  
players. A 1394 firewire cable is required for  
use with this jack.  
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Product Description  
The computer rear panel and left side components are shown in  
Figure 1-3 and described in Table 1-6.  
Figure 1-3. Rear Panel and Left Side Components  
Table 1-6  
Rear Panel and Left Side Components  
Item Component  
Function  
1
2
3
Mono microphone jack  
Connects a mono microphone, disabling the  
built-in microphone.  
Stereo speaker/  
headphone jack  
Connects stereo speakers, headphones,  
headset, or television audio.  
DC power jack  
Connects any one of the following:  
■
■
AC adapter  
Optional automobile power  
adapter/charger  
■
Optional aircraft power adapter  
1–32  
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Product Description  
Table 1-6  
Rear Panel and Left Side Components (Continued)  
Item Component  
Function  
4
Vents  
Allow airflow to cool internal components.  
CAUTION: To prevent damage, the computer shuts down if an  
overheating condition occurs. Do not block the cooling vent.  
Avoid placing the computer on a blanket, rug, or other flexible  
surface that may cover the vent area.  
Ä
5
6
USB connectors (2)  
Connect USB devices.  
Fan  
Provides airflow to cool internal  
components.  
7
8
9
S-Video connector  
Connects a television, VCR, camcorder, or  
overhead projector.  
External monitor  
connector  
Connects an external monitor or overhead  
projector.  
External  
keyboard/mouse  
connector  
Connects an optional full-sized keyboard or  
mouse. An optional splitter/adapter allows  
both an external keyboard and mouse to be  
used at the same time.  
10  
11  
Parallel connector  
RJ-45 network jack  
Connects a parallel device.  
Connects the network cable. A network  
cable is not included with the computer.  
12  
13  
RJ-11 modem jack  
Security cable slot  
Connects the modem cable to an internal  
modem. A modem cable is included with  
internal modem models.  
Attaches an optional security cable to  
the computer.  
14  
15  
PC Card eject button  
PC Card slot  
Ejects a PC Card from the PC Card slot.  
Supports a 32-bit (CardBus) or 16-bit  
PC Card.  
16  
Diskette drive  
Accepts diskettes.  
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Product Description  
The computer keyboard components are shown in Figure 1-4 and  
described in Table 1-7.  
Figure 1-4. Keyboard Components  
Table 1-7  
Keyboard Components  
Item Component  
Function  
1
F1 through F12  
function keys  
Perform preset functions.  
2
Num lock key  
Turns on the numeric lock function.  
On: Num lock is on and the embedded  
numeric keypad is enabled.  
1–34  
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Product Description  
Table 1-7  
Keyboard Components (Continued)  
Item Component  
Function  
3
Embedded numeric  
keypad  
Converts keys to numeric keypad.  
4
5
Cursor control keys  
Move the cursor around the screen.  
Windows application  
key  
Displays a menu when using a Microsoft  
application. The menu is the same one that  
is displayed by pressing the right mouse  
button.  
6
7
Windows logo keys  
Display the Windows Start menu.  
Fn key  
Used with hotkeys to perform preset hotkey  
functions.  
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Product Description  
The computer top components are shown in Figure 1-5 and  
described in Table 1-8.  
Figure 1-5. Top Components  
Table 1-8  
Top Components  
Item Component  
Function  
1
Power light  
On: Power is turned on.  
Blinking: Computer is in Standby. The  
power light also blinks if a battery pack that  
is the only available power source reaches  
a low-battery condition.  
2
3
Num lock light  
On: Num lock is on and the embedded  
numeric keypad is enabled.  
Easy Access  
Buttons (3)  
Provide quick access to the Internet. Refer  
to the Hardware Guide that ships with the  
computer for information about these  
buttons.  
1–36  
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Product Description  
Table 1-8  
Top Components (Continued)  
Item Component  
Function  
4
Power button  
Turns on the computer. Use the operating  
system Shut Down command to turn off the  
computer.  
5
Digital audio button  
Launches Windows Media Player to play  
MP3 music.  
6
7
8
Volume control buttons  
Caps lock light  
Adjust the volume of the stereo speakers.  
On: Caps lock is on.  
Drive indicator light  
Turns on when the hard drive, CD-, or  
DVD-ROM drive is accessed.  
9
Display lid switch  
Turns off the computer display if the  
computer is closed while on.  
10  
11  
Microphone  
TouchPad  
Allows for audio input.  
Moves the mouse cursor, selects, and  
activates.  
12  
TouchPad buttons  
Function like the left and right mouse  
buttons on an external mouse.  
13  
14  
EasyScroll  
Scrolls the screen left, right, up, and down.  
On: A battery pack is charging.  
Battery power light  
Blinking: A battery pack that is the only  
available power source has reached a  
low-battery condition.  
15  
Power/Standby light  
On: Power is turned on.  
Off: Power is turned off.  
Blinking: Computer is in Standby mode.  
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Product Description  
The external components on the bottom of the computer are  
shown in Figure 1-6 and described in Table 1-9.  
Figure 1-6. Bottom Components  
Table 1-9  
Bottom Components  
Item  
Component  
Function  
1
Connector cover  
Protects the parallel, external  
monitor, external keyboard/mouse,  
and USB connectors.  
2
Docking connector  
Connects the computer to an  
optional port replicator.  
1–38  
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Product Description  
Table 1-9  
Bottom Components (Continued)  
Item  
Component  
Function  
3
Mini PCI communications  
compartment  
Contains the mini PCI modem  
card.  
4
Hard drive bay  
Supports the primary hard drive.  
The hard drive is secured to the  
computer by one screw.  
5
6
Hard drive retention screw  
Secures the hard drive to the  
computer.  
Certificate of Authenticity label  
Contains the Product Key, which  
may need to be entered before  
using some Windows operating  
systems.  
7
Serial number  
Identifies the computer; needed  
when you call Compaq customer  
support.  
8
Battery pack release switch  
Battery bay  
Releases the battery pack from  
the battery compartment.  
9
Accepts an 8-cell Li ion  
battery pack.  
10  
Memory expansion  
compartment  
Covers the memory expansion  
compartment that contains two  
memory expansion slots for  
memory expansion boards.  
Maintenance and Service Guide  
1–39  
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Product Description  
1.6 Design Overview  
This section presents a design overview of key parts and features  
of the computer. Refer to Chapter 3, “Illustrated Parts Catalog,” to  
identify replacement parts and Chapter 5, “Removal and  
Replacement Procedures,” for disassembly steps. The system  
board provides the following device connections:  
■
■
■
■
■
■
Memory expansion board  
Hard drive  
Display  
Keyboard/TouchPad or pointing stick  
Audio  
Intel Mobile Pentium 4 processors with SpeedStep  
technology or Intel Celeron processors  
■
■
■
Fan  
PC Card  
Modem or modem/NIC  
The computer uses an electrical fan for ventilation. The fan is  
controlled by a temperature sensor and is designed to turn on  
automatically when high-temperature conditions exist. These  
conditions are affected by high external temperatures, system  
power consumption, power management/battery conservation  
configurations, battery fast charging, and software applications.  
Exhaust air is displaced through the ventilation grill located on  
the left side of the computer.  
CAUTION: To properly ventilate the computer, allow at least a  
7.6-cm (3-inch) clearance on the left and right sides of the  
computer.  
Ä
1–40  
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2
Troubleshooting  
WARNING: Only authorized technicians trained by Compaq should  
repair this equipment. All troubleshooting and repair procedures  
are detailed to allow only subassembly/module level repair.  
Because of the complexity of the individual boards and  
subassemblies, no one should attempt to make repairs at the  
component level or make modifications to any printed wiring board.  
Improper repairs can create a safety hazard. Any indication of  
component replacement or printed wiring board modification may  
void any warranty or exchange allowances.  
Å
2.1 Computer Setup and  
Diagnostics Utilities  
Selecting Computer Setup or  
Compaq Diagnostics  
The computer features two Compaq system management utilities:  
■
Computer Setup—A system information and customization  
utility that can be used even when your operating system is  
not working or will not load. This utility includes settings that  
are not available in Windows.  
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Troubleshooting  
■
Compaq Diagnostics—A system information and diagnostic  
utility that is used within your Windows operating system.  
Use this utility whenever possible to:  
❏
❏
❏
Display system information.  
Test system components.  
Troubleshoot a device configuration problem in  
Windows 2000, Windows XP Professional, or  
Windows XP Home.  
Using Computer Setup  
Information and settings in Computer Setup are accessed from  
the File, Security, or Advanced menus:  
1. Turn on or restart the computer. Press F10 while the  
F10 = ROM Based Setup message is displayed in the  
lower-left corner of the screen.  
❏
❏
❏
To change the language, press F2.  
To view navigation information, press F1.  
To return to the Computer Setup menu, press esc.  
2. Select the File, Security, or Advanced menu.  
3. To close Computer Setup and restart the computer:  
❏
or  
❏
Select File > Save Changes and Exit and press enter.  
Select File > Ignore Changes and Exit and press enter.  
4. When you are prompted to confirm your action, press F10.  
2–2  
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Troubleshooting  
Selecting from the File Menu  
Table 2-1  
File Menu  
Select  
To Do This  
System Information  
■
View identification information about the  
computer, a docking base, and any battery  
packs in the system.  
■
View specification information about the  
processor, memory and cache size, and  
system ROM.  
Save to Floppy  
Save system configuration settings to a diskette.  
Restore from Floppy  
Restore system configuration settings from a  
diskette.  
Restore Defaults  
Replace configuration settings in Computer  
Setup with factory default settings. (Identification  
information is retained.)  
Ignore Changes and Exit  
Save Changes and Exit  
Cancel changes entered during the current  
session, then exit and restart the computer.  
Save changes entered during the current  
session, then exit and restart the computer.  
Maintenance and Service Guide  
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Troubleshooting  
Selecting from the Security Menu  
Table 2-2  
Security Menu  
Select  
To Do This  
Setup Password  
Enter, change, or delete a setup password.  
(The setup password is called an administrator  
password in Compaq Computer Security, a  
program accessed from the Windows Control  
Panel.)  
Power-on Password  
DriveLock Passwords  
Enter, change, or delete a power-on password.  
Enable/disable DriveLock; change a DriveLock  
User or Master password.  
Drive Lock Settings are accessible only  
✎
when you enter Computer Setup by  
turning on (not restarting) the computer.  
Password Options  
Enable/disable:  
Password options can be  
selected only when a  
power-on password has  
been set.  
■
■
■
QuickLock  
QuickLock on Standby  
QuickBlank  
To enable QuickLock on Standby or  
QuickBlank, you must first enable  
QuickLock.  
✎
Device Security  
Enable/disable:  
■
■
■
Ports or diskette drives*  
Diskette write*  
CD-ROM or diskette startup  
Settings for a DVD-ROM can be entered in  
the CD-ROM field.  
✎
System IDs  
Enter identification numbers for the computer, a  
docking base, and all battery packs in the  
system.  
*Not applicable to SuperDisk LS-120 drives.  
2–4  
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Troubleshooting  
Selecting from the Advanced Menu  
Table 2-3  
Advanced Menu  
Select  
To Do This  
Language (or press F2)  
Boot Options  
Change the Computer Setup language.  
Enable/disable:  
■
QuickBoot, which starts the computer more  
quickly by eliminating some startup tests.  
(If you suspect a memory failure and want to  
test memory automatically during startup,  
disable QuickBoot.)  
■
MultiBoot, which sets a startup sequence  
that can include most bootable devices and  
media in the system.  
Device Options  
■
■
Enable/disable the embedded numeric  
keypad at startup.  
Enable/disable multiple standard pointing  
devices at startup. (To set the computer to  
support only a single, usually nonstandard,  
pointing device at startup, select Disable.)  
■
■
Enable/disable USB legacy support for a  
USB keyboard. (When USB legacy support  
is enabled, the keyboard works even when a  
Windows operating system is not loaded.)  
Set an optional external monitor or overhead  
projector connected to a video card in a  
docking base as the primary device.  
(When the computer display is set as  
secondary, the computer must be shut down  
before undocking from a docking base.)  
Maintenance and Service Guide  
2–5  
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Troubleshooting  
Table 2-3  
Advanced Menu (Continued)  
Select  
To Do This  
Device Options  
(continued)  
■
Change the parallel port mode from  
Enhanced Parallel Port (EPP, the default  
setting) to standard, bidirectional, EPP or  
Enhanced Capabilities Port (ECP).  
■
■
Set video-out mode to NTSC (default), PAL,  
NTSC-J, or PAL-M.*  
Enable/disable all settings in the SpeedStep  
window. (When Disable is selected, the  
computer runs in Battery Optimized mode.)  
■
Specify how the computer recognizes  
multiple identical docking bases that are  
identically equipped. (Select Disable to  
recognize the docking bases as a single  
docking base; select Enable to recognize  
the docking bases individually, by serial  
number.)  
■
Enable/disable the reporting of the  
processor serial number by the processor  
to the software.  
HDD Self Test Options  
Run a quick comprehensive self test on hard  
drives in the system that support the test  
features.  
* Video modes vary even within regions. However, NTSC is common in  
North America; PAL, in Europe, Africa, and the Middle East; NTSC-J, in Japan;  
and PAL-M, in Brazil. Other South and Central American regions may use  
NTSC, PAL, or PAL-M.  
2–6  
Maintenance and Service Guide  
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Troubleshooting  
2.2 Using Compaq Diagnostics  
When you access Compaq Diagnostics, a scan of all system  
components is displayed on the screen before the Compaq  
Diagnostics window opens.  
You can display more or less information from anywhere within  
Compaq Diagnostics by selecting Level on the menu bar.  
Compaq Diagnostics is designed to test Compaq components.  
If non-Compaq components are tested, the results may be  
inconclusive.  
Obtaining, Saving, or Printing  
Configuration Information  
1. Access Compaq Diagnostics by selecting Start > Settings >  
Control Panel > Compaq Diagnostics.  
2. Select Categories, then select a category from the  
drop-down list.  
❏
❏
To save the information, select File > Save As.  
To print the information, select File > Print.  
3. To close Compaq Diagnostics, select File > Exit.  
Maintenance and Service Guide  
2–7  
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Troubleshooting  
Obtaining, Saving, or Printing Diagnostic  
Test Information  
1. Access Compaq Diagnostics by selecting Start > Settings >  
Control Panel > Compaq Diagnostics.  
2. Select the Test tab.  
3. In the scroll box, select the category or device you want  
to test.  
4. Select a test type:  
❏
❏
❏
Quick Test—Runs a quick, general test on each device in  
a selected category.  
Complete Test—Performs maximum testing on each  
device in a selected category.  
Custom Test—Performs maximum testing on a selected  
device.  
◆
◆
To run all tests for your selected device, click  
Check All.  
To run only the tests you select, click Uncheck All,  
then select the checkbox for each test you want  
to run.  
2–8  
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Troubleshooting  
5. Select a test mode:  
❏
Interactive Mode—Provides maximum control over the  
testing process. You determine whether the test was  
passed or failed, and you may be prompted to insert or  
remove devices.  
❏
Unattended Mode—Does not display prompts. If errors  
are found, they are displayed when testing is complete.  
6. Click Begin Testing.  
7. Select a tab to view a test report:  
❏
Status tab—Summarizes the tests run, passed, and failed  
during the current testing session.  
❏
Log tab—Lists tests run on the system, the number of  
times each test has run, the number of errors found on  
each test, and the total run time of each test.  
❏
Error tab—Lists all errors found in the computer with  
their error codes.  
8. Select a tab to save the report:  
❏
❏
Log tab—Select Save.  
Error tab—Select Save.  
9. Select a tab to print the report:  
❏
Log tab—Select File > Save As, then print the file from  
your folder.  
Maintenance and Service Guide  
2–9  
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Troubleshooting  
2.3 Troubleshooting Flowcharts  
Table 2-4  
Troubleshooting Flowcharts Overview  
Flowchart  
2.1  
Description  
Initial Troubleshooting  
2.2  
No Power, Part 1  
2.3  
No Power, Part 2  
2.4  
No Power, Part 3  
2.5  
No Power, Part 4  
2.6  
No Video, Part 1  
2.7  
No Video, Part 2  
2.8  
Nonfunctioning Docking Station  
No Operating System (OS) Loading  
No OS Loading From Hard Drive, Part 1  
No OS Loading From Hard Drive, Part 2  
No OS Loading From Hard Drive, Part 3  
No OS Loading From Diskette Drive  
No OS Loading From CD- or DVD-ROM Drive  
No Audio, Part 1  
2.9  
2.10  
2.11  
2.12  
2.13  
2.14  
2.15  
2.16  
2.17  
2.18  
2.19  
2.20  
No Audio, Part 2  
Nonfunctioning Device  
Nonfunctioning Keyboard  
Nonfunctioning Pointing Device  
No Network or Modem Connection  
2–10  
Maintenance and Service Guide  
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Troubleshooting  
Flowchart 2.1 - Initial Troubleshooting  
Begin  
troubleshooting.  
N
Go to  
Flowchart 2.2,  
No Power, Part 1.  
Is there  
power?  
Y
N
N
N
N
Check  
LED board,  
speaker  
Beeps,  
LEDs, or error  
messages?  
N
N
N
connections.  
Go to  
Y
Y
Y
Y
All drives  
working?  
Flowchart 2.17,  
Nonfunctioning  
Device.  
Y
Y
Y
Go to  
Flowchart 2.6,  
No Video, Part 1.  
Is there video?  
(no boot)  
Go to  
Flowchart 2.18,  
Nonfunctioning  
Keyboard,  
Keyboard/  
pointing device  
working?  
or Flowchart 2.19,  
Nonfunctioning  
Pointing Device.  
Go to  
Flowchart 2.9,  
No OS Loading.  
Is the OS  
loading?  
Go to  
Flowchart 2.20,  
No Network or  
Modem  
Connecting  
to network  
or modem?  
Connection.  
Go to  
Flowchart 2.15,  
No Audio.  
Is there  
sound?  
End  
Maintenance and Service Guide  
2–11  
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Troubleshooting  
Flowchart 2.2 - No Power, Part 1  
No power  
(power LED  
is off).  
Remove from  
docking station  
(if applicable).  
N
N
N
Go to  
Flowchart 2.3,  
No Power,  
Part 2.  
Power up  
*Reset  
Power up  
on battery  
power?  
on battery  
power.  
power?  
Y
Y
Y
Y
N
Y
Go to  
Flowchart 2.4,  
No Power,  
Part 3.  
Power up  
on AC  
power?  
Power up  
on AC  
power?  
*Reset  
power.  
Power up  
in docking  
station?  
* On some models there is a separate reset  
button. On some models the computer may  
be reset using the Standby switch and either  
the lid switch or the main power switch.  
Done  
N
1. Reseat the power cables in the docking  
station and at the AC outlet.  
2. Ensure that the AC power source is active.  
3. Ensure that the power strip is working.  
Y
N
Go to  
Power up  
in docking  
station?  
Flowchart 2.8,  
Nonfunctioning  
Docking Station.  
Done  
2–12  
Maintenance and Service Guide  
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Troubleshooting  
Flowchart 2.3 - No Power, Part 2  
Continued from  
Flowchart 2.2,  
No Power, Part 1.  
Visually check for  
debris in battery  
socket and clean  
if necessary.  
Y
Power on?  
Done  
N
Check battery by  
recharging,  
moving it to  
another computer,  
or replacing it.  
N
Replace  
power supply  
(if applicable).  
Power on?  
Done  
Y
N
Go to  
Flowchart 2.4,  
No Power,  
Part 3.  
Power on?  
Done  
Y
Maintenance and Service Guide  
2–13  
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Troubleshooting  
Flowchart 2.4 - No Power, Part 3  
Continued from  
Flowchart 2.3,  
No Power, Part 2.  
Plug directly  
into AC outlet.  
Y
Power LED  
Done  
on?  
N
Reseat AC adapter  
in computer and  
at power source.  
Y
Power on?  
Done  
N
Y
N
External  
Internal or  
external AC  
adapter?  
Replace external  
AC adapter.  
Try different  
outlet.  
Power outlet  
active?  
N
Y
Internal  
Go to  
Flowchart 2.5,  
No Power,  
Part 4.  
Replace  
power cord.  
Power on?  
Done  
Y
Power on?  
Done  
N
2–14  
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Troubleshooting  
Flowchart 2.5 - No Power, Part 4  
Continued from  
Flowchart 2.4,  
No Power, Part 3.  
Open  
computer.  
Y
Reseat loose  
components and  
boards and  
Loose or  
damaged  
parts?  
replace  
damaged items.  
N
Close  
computer and  
retest.  
N
Replace the following items (if applicable).  
Check computer operation after each  
replacement:  
Power on?  
Done  
1. Internal DC-DC converter*  
2. Internal AC adapter  
3. Processor board*  
4. System board*  
Y
*Replace these items as a set to prevent  
shorting out among components.  
Maintenance and Service Guide  
2–15  
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Troubleshooting  
Flowchart 2.6 - No Video, Part 1  
No video.  
Docking  
station  
Go to  
Flowchart 2.7,  
No Video, Part 2.  
* To change from internal to  
external display, use the hotkey  
combination.  
Stand-alone  
or docking  
station?  
Stand-alone  
Y
Internal or  
external  
display*?  
Adjust  
brightness.  
Video OK?  
Done  
N
Internal  
External  
Press lid  
switch to ensure  
operation.  
A
Adjust  
brightness.  
Y
Y
Video OK?  
Done  
Video OK?  
Done  
N
N
Replace the following one at a time. Test after each replacement.  
1. Cable between notebook and computer display (if applicable)  
2. Inverter board (if applicable)  
Check for bent  
pins on cable.  
3. Display  
4. System board  
N
N
Try  
another  
display.  
Replace  
system  
board.  
Internal and  
external  
Video OK?  
Done  
video OK?  
Y
Y
Done  
2–16  
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Troubleshooting  
Flowchart 2.7 - No Video, Part 2  
Continued from  
Flowchart 2.6,  
No Video, Part 1.  
Remove notebook  
from docking  
station, if  
connected.  
Adjust  
display  
brightness.  
Check brightness  
of external  
monitor.  
N
Y
Go to “A” in  
Video OK?  
Done  
Flowchart 2.6,  
Video OK?  
No Video, Part 1.  
Y
N
Check that notebook is properly  
seated in docking station,  
for bent pins on cable, and for  
monitor connection.  
Try another  
external  
monitor.  
Y
Y
Internal  
and external  
video OK?  
Done  
Done  
Video OK?  
N
N
Go to  
Adjust external  
monitor display.  
Flowchart 2.8,  
Nonfunctioning  
Docking Station.  
Maintenance and Service Guide  
2–17  
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Troubleshooting  
Flowchart 2.8 - Nonfunctioning Docking Station  
(if applicable)  
Nonfunctioning  
docking station.  
Reseat power  
cord in docking  
station and  
power outlet.  
Check voltage  
setting on  
docking station.  
Reinstall  
notebook into  
docking station.  
Y
Reset monitor  
cable connector at  
docking station.  
Docking  
station  
operating?  
Done  
N
Y
Docking  
station  
operating?  
Replace the following docking station  
components one at a time. Check  
computer operation after each  
replacement.  
Done  
N
1. Power supply  
2. I/O board  
Remove  
3. Backplane board  
4. Switch box  
5. Docking motor mechanism  
notebook, reseat  
all internal parts,  
and replace any  
damaged items in  
docking station.  
2–18  
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Troubleshooting  
Flowchart 2.9 - No Operating System (OS) Loading  
No OS  
loading.*  
Reseat power  
cord in docking  
station and  
* Before beginning troubleshooting, always  
check cable connections, cable ends, and  
drives for bent or damaged pins.  
power outlet.  
No OS loading  
from hard drive,  
go to Flowchart 2.10,  
No OS Loading from  
Hard Drive, Part 1.  
No OS loading  
from diskette drive,  
go to Flowchart 2.13,  
No OS Loading from  
Diskette Drive.  
No OS loading  
from CD- or  
DVD-ROM drive,  
go to Flowchart 2.14,  
No OS Loading  
from CD- or  
DVD-ROM Drive.  
Maintenance and Service Guide  
2–19  
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Troubleshooting  
Flowchart 2.10 - No OS Loading from Hard Drive, Part 1  
OS not  
loading from  
hard drive.  
Y
Go to  
Flowchart 2.11,  
Nonsystem  
No OS Loading  
disk message?  
from Hard Drive,  
Part 2.  
N
Reseat  
external  
hard drive.  
Y
OS loading?  
Done  
N
Y
N
Boot from  
CD?  
N
Go to  
Flowchart 2.13,  
No OS  
Boot from  
diskette?  
Check the setup  
Loading from  
Diskette Drive.  
utility for correct  
booting order.  
Y
Change boot  
priority through  
the setup utility  
and reboot.  
N
Boot from  
hard drive?  
N
Y
Go to  
Flowchart 2.17,  
Nonfunctioning  
Device.  
Boot from  
hard drive?  
Done  
Y
2–20  
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Troubleshooting  
Flowchart 2.11 - No OS Loading from Hard Drive, Part 2  
Continued from  
Flowchart 2.10,  
No OS Loading  
from Hard Drive,  
Part 1.  
Reseat  
hard drive.  
N
1. Replace hard  
drive.  
2. Replace  
system board.  
CD or  
diskette in  
drive?  
Y
Hard drive  
accessible?  
Done  
Y
N
Remove  
diskette and  
reboot.  
Run FDISK.  
Y
N
N
Create partition,  
then format hard  
drive to bootable  
C:\ prompt.  
Boot from  
hard drive?  
Done  
Hard drive  
partitioned?  
N
Y
N
N
Go to  
Flowchart 2.13,  
No OS Loading  
from Diskette  
Drive.  
Boot from  
diskette  
drive?  
Hard drive  
formatted?  
Y
Y
Y
Y
Format hard drive  
and bring to a  
bootable C:\  
prompt.  
Hard drive  
accessible?  
Computer  
booted?  
Load OS using  
Restore CD  
Done  
N
(if applicable).  
Go to  
Go to  
Flowchart 2.12,  
No OS Loading  
from Hard Drive,  
Part 3.  
Flowchart 2.12,  
No OS Loading  
from Hard Drive,  
Part 3.  
Maintenance and Service Guide  
2–21  
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Troubleshooting  
Flowchart 2.12 - No OS Loading from Hard Drive, Part 3  
Continued from  
Flowchart 2.11,  
No OS Loading  
from Hard Drive,  
Part 2.  
N
System  
Install OS  
files on hard  
and reboot.  
drive?  
Y
Y
Y
Y
OS  
Virus  
on hard  
drive?  
Clean virus.  
loading from  
hard drive?  
Done  
N
N
N
Run SCANDISK  
and check for  
bad sectors.  
Diagnostics  
on diskette?  
Replace  
hard drive.  
N
Can bad  
sectors  
be fixed?  
Run diagnostics  
and follow  
recommendations.  
Replace  
hard drive.  
Y
N
Fix bad  
sectors.  
Boot from  
hard drive?  
Replace  
hard drive.  
Y
Done  
2–22  
Maintenance and Service Guide  
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Troubleshooting  
Flowchart 2.13 - No OS Loading from Diskette Drive  
Y
OS not loading  
from  
diskette drive.  
Reseat  
diskette drive.  
OS  
loading?  
Done  
N
Y
Y
N
N
Y
N
Bootable  
diskette  
in drive?  
Install bootable  
diskette and  
Nonsystem  
disk message?  
reboot computer.  
N
Y
Go to  
Check diskette  
for system files.  
Try different  
diskette.  
Boot  
from another  
device?  
Flowchart 2.17,  
Nonfunctioning  
Device.  
Y
Y
1. Replace  
Diskette  
drive enabled  
in the setup  
utility?  
Enable drive  
and cold boot  
computer.  
Nonsystem  
disk error?  
diskette drive.  
2. Replace  
system board.  
Y
N
N
Clear CMOS.  
Refer to  
Section 1.3,  
“Clearing a  
Password,” for  
instructions.  
Diskette  
drive boot  
order?  
OS  
loading?  
Done  
N
Go to  
Change boot  
priority using  
the setup utility.  
Flowchart 2.17,  
Nonfunctioning  
Device.  
Maintenance and Service Guide  
2–23  
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Troubleshooting  
Flowchart 2.14 - No OS Loading from CD- or  
DVD-ROM Drive  
Y
N
Install  
No OS  
loading from  
CD- or  
Bootable  
disc in  
drive?  
Disc  
in drive?  
bootable disc  
and reboot  
computer.  
DVD-ROM Drive.  
N
Y
Install  
bootable disc.  
Try another  
bootable disc.  
Y
Boots from  
CD or DVD?  
Done  
N
Y
N
Y
Reseat  
drive.  
Boots from  
CD or DVD?  
Done  
N
Y
Go to  
Booting  
from another  
device?  
Flowchart 2.17,  
Nonfunctioning  
Device.  
Clear CMOS.  
Refer to  
Section 1.3,  
“Clearing a  
Password,” for  
instructions.  
Go to  
Booting  
order  
correct?  
Flowchart 2.17,  
Nonfunctioning  
Device.  
N
Correct boot  
order using  
the setup utility.  
2–24  
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Troubleshooting  
Flowchart 2.15 - No Audio, Part 1  
Y
Turn up audio  
internally or  
externally.  
No audio.  
Audio?  
Done  
N
Y
Y
N
Notebook in  
docking station  
(if applicable)?  
Go to  
Flowchart 2.16,  
No Audio, Part 2.  
Internal  
audio?  
Undock  
N
Replace the following docking station  
components one at a time as applicable.  
Check after each change.  
Go to  
Flowchart 2.16,  
No Audio, Part 2.  
1. Reseat docking station audio cable.  
2. Replace audio cable.  
3. Replace speaker.  
4. Replace docking station audio board.  
5. Replace backplane board.  
6. Replace I/O board.  
Y
Go to  
Flowchart 2.17,  
Nonfunctioning  
Device.  
Audio?  
Done  
N
Maintenance and Service Guide  
2–25  
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Troubleshooting  
Flowchart 2.16 - No Audio, Part 2  
Continued from  
Flowchart 2.15,  
No Audio, Part 1.  
N
Audio  
Reload  
driver in OS  
audio drivers.  
configured?  
Y
N
Correct  
drivers for  
application?  
Load drivers and  
set configuration  
in OS.  
Y
Connect to  
external  
speaker.  
N
Y
Replace audio  
board and  
speaker  
Audio?  
Audio?  
Done  
connections  
in notebook  
(if applicable).  
Y
N
1. Replace internal speakers.  
2. Replace audio board (if applicable).  
3. Replace system board.  
2–26  
Maintenance and Service Guide  
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Troubleshooting  
Flowchart 2.17 - Nonfunctioning Device  
Nonfunctioning  
device.  
Reseat  
device.  
Unplug the nonfunctioning device  
from the notebook and inspect cables  
and plugs for bent or broken pins or  
other damage.  
Y
Fix or  
replace  
broken item.  
Any physical  
device detected?  
Clear  
CMOS.  
N
Reattach device.  
Close notebook,  
plug in power,  
and reboot.  
Go to  
Flowchart 2.9,  
No OS Loading.  
Possible bad hard  
drive. Replace  
drive.  
N
N
Possible bad NIC.  
Replace card. If  
integrated NIC,  
replace system  
board.  
Device  
boots  
properly?  
Device  
boots  
properly?  
Y
Y
Possible bad  
diskette drive.  
Replace drive.  
Done  
Done  
Maintenance and Service Guide  
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Troubleshooting  
Flowchart 2.18 - Nonfunctioning Keyboard  
Keyboard  
not operating  
properly.  
Connectnotebook  
to good external  
keyboard.  
N
External  
device  
works?  
Replace  
system  
board.  
Y
Reseat internal  
keyboard  
connector  
(if applicable).  
N
Replace internal  
keyboard or  
cable.  
OK?  
Y
Y
Done  
OK?  
Done  
N
Replace  
system  
board.  
2–28  
Maintenance and Service Guide  
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Troubleshooting  
Flowchart 2.19 - Nonfunctioning Pointing Device  
Pointing device  
not operating  
properly.  
Connectnotebook  
to good external  
pointing device.  
N
Replace  
system  
board.  
External  
device  
works?  
Y
Reseat internal  
pointing device  
connector  
(if applicable).  
N
Replace internal  
pointing device  
or cable.  
OK?  
Y
Y
Done  
OK?  
Done  
N
Replace  
system  
board.  
Maintenance and Service Guide  
2–29  
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Troubleshooting  
Flowchart 2.20 - No Network or Modem Connection  
No network  
or modem  
connection.  
N
Network  
or modem jack  
active?  
Replace jack or  
have jack  
activated.  
Y
Y
Connect  
to nondigital  
line.  
Digital  
line?  
N
N
Y
Reload  
drivers and  
reconfigure.  
NIC/modem  
configured in OS?  
OK?  
Done  
Y
N
Disconnect all  
power from  
the notebook  
and open.  
Replace  
NIC/modem  
(if applicable).  
Y
Reseat  
NIC/modem  
(if applicable).  
OK?  
Done  
N
Replace  
system  
board.  
2–30  
Maintenance and Service Guide  
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3
Illustrated Parts Catalog  
This chapter provides an illustrated parts breakdown and a  
reference for spare part numbers and option part numbers.  
3.1 Serial Number Location  
When ordering parts or requesting information, provide the  
computer serial number and model number located on the bottom  
of the computer (Figure 3-1).  
Figure 3-1. Serial Number Location  
Maintenance and Service Guide  
3–1  
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Illustrated Parts Catalog  
3.2 Computer System Major Components  
Figure 3-2. Computer System Major Components  
3–2  
Maintenance and Service Guide  
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Illustrated Parts Catalog  
Table 3-1  
Spare Parts: Computer System Major Components  
Spare Part  
Number  
Item  
Description  
Displays  
1
Parts have carbon finish for use with Evo Notebook N1020v models  
15.0-inch, TFT, SXGA+  
15.0-inch, TFT, XGA  
14.1-inch, XGA  
311288-001  
310689-001  
311286-001  
Parts have carbon finish for use with Evo Notebook N1000v models  
15.0-inch, TFT, SXGA+  
15.0-inch, TFT, XGA  
14.1-inch, XGA  
291643-001  
291642-001  
291641-001  
Parts have silver finish for use with Presario 1500 models with  
config. codes beginning with “L”  
15-inch, TFT, SXGA+  
15-inch, TFT, XGA  
14-inch, TFT, XGA  
311287-001  
310688-001  
310687-001  
Parts have silver finish for use with Presario 1500 models with  
config. codes beginning with “K”  
15-inch, TFT, SXGA+  
15-inch, TFT, XGA  
14-inch, TFT, XGA  
286754-001  
285521-001  
285520-001  
Display inverter board (not illustrated)  
293348-001  
Maintenance and Service Guide  
3–3  
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Illustrated Parts Catalog  
Figure 3-2. Computer System Major Components  
3–4  
Maintenance and Service Guide  
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Illustrated Parts Catalog  
Table 3-1  
Spare Parts: Computer System Major Components (Continued)  
Spare Part  
Item  
Description  
Number  
Miscellaneous Plastics/Hardware Kit, includes:  
285541-001  
2a  
2b  
2c  
2d  
2e  
2f  
2g  
2h  
2i  
Left hinge cover  
Right hinge cover  
*Display assembly release  
TouchPad bracket  
Charger board shield  
Optical drive rear alignment rail  
Optical drive front alignment rail  
PC Card space saver  
*Connector cover  
2j  
*Hard drive bracket  
2k  
2l  
2m  
*Mini PCI compartment cover  
*Memory expansion compartment cover  
*Battery bezel  
*Includes two of each part, one with carbon finish for use with  
Evo Notebook N1020v and N1000v models and one with silver  
finish for use with Presario 1500 models  
Not illustrated: Computer feet  
3
LED covers  
for use only with Evo Notebook N1020v models and  
Presario 1500 models with config. codes  
beginning with “L”  
for use only with Evo Notebook N1000v models and  
Presario 1500 models with config. codes  
beginning with “K”  
310695-001  
295736-001  
Maintenance and Service Guide  
3–5  
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Illustrated Parts Catalog  
Figure 3-2. Computer System Major Components  
3–6  
Maintenance and Service Guide  
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Illustrated Parts Catalog  
Table 3-1  
Spare Parts: Computer System Major Components (Continued)  
Spare Part  
Item  
Description  
Number  
4
Keyboards (for use only with TouchPad notebook models)  
Arabic  
285530-171  
285530-181  
285530-201  
Korean  
Latin American  
Spanish  
285530-AD1  
Belgian  
Brazilian  
Chinese  
Czech  
Danish  
French  
French  
Canadian  
German  
Hebrew  
285530-161  
285530-091  
285530-131  
285530-251  
285530-231  
285530-071  
285530-101  
285530-111  
285530-AB1  
285530-281  
285530-141  
285530-031  
285530-001  
285530-AA1 Norwegian  
285530-221  
285530-081  
285530-051  
Portuguese  
Russian  
Slovakian  
Spanish  
Swedish  
Swiss  
285530-121  
285530-041  
285530-BB1 Taiwanese  
285530-211  
285530-002  
285530-061  
285530-291  
Hungarian  
International  
Italian  
Thai  
Turkish  
U.K. English  
U.S. English  
Japanese  
Keyboards with pointing stick (for use only with Dual Stick notebook  
models)  
Arabic  
285531-171  
285531-181  
285531-201  
285531-221  
285531-081  
285531-051  
Latin American  
Spanish  
Norwegian  
Portuguese  
Russian  
Belgian  
Brazilian  
Czech  
Danish  
French  
French  
285531-161  
285531-091  
285531-131  
285531-251  
285531-231  
285531-071  
285531-101  
285531-111  
285531-AB1  
285531-281  
285531-141  
285531-031  
285531-001  
Slovakian  
Spanish  
Canadian  
German  
Hebrew  
Hungarian  
International  
Italian  
Japanese  
Korean  
285531-121  
285531-041  
285531-BB1 Taiwanese  
285531-211  
285531-002  
285531-061  
285531-291  
285531-AD1  
Swedish  
Swiss  
Thai  
Turkish  
U.K. English  
U.S. English  
Maintenance and Service Guide  
3–7  
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Illustrated Parts Catalog  
Figure 3-2. Computer System Major Components  
3–8  
Maintenance and Service Guide  
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Illustrated Parts Catalog  
Table 3-1  
Spare Parts: Computer System Major Components (Continued)  
Spare Part  
Item  
Description  
Number  
Miscellaneous Cable Kit, includes:  
285540-001  
5a  
Keyboard-to-TouchButton board cable  
(for use only with Dual Stick notebook models)  
Microphone  
5b  
5c  
5d  
Diskette drive cable  
Pointing stick-to-TouchButton board cable  
(for use only with Dual Stick notebook models)  
TouchButton board-to-TouchPad cable  
System board-to-TouchButton board cable  
Modem cable  
5e  
5f  
5g  
6
7
Top cover  
Palm rests  
285535-001  
Parts have carbon finish for use with Evo Notebook N1020v models  
for use only with TouchPad notebook models  
for use only with Dual Stick notebook models  
311293-001  
311294-001  
Parts have carbon finish for use with Evo Notebook N1000v models  
for use only with TouchPad notebook models  
for use only with Dual Stick notebook models  
291645-001  
291646-001  
Parts have silver finish for use with Presario 1500 models with  
config. codes beginning with “L”  
for use only with models with a diskette drive  
for use only with models without a diskette drive  
310692-001  
310693-001  
Parts have silver finish for use with Presario 1500 models with  
config. codes beginning with “K”  
for use only with models with a diskette drive  
for use only with models without a diskette drive  
285533-001  
285534-001  
Maintenance and Service Guide  
3–9  
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Illustrated Parts Catalog  
Figure 3-2. Computer System Major Components  
3–10  
Maintenance and Service Guide  
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Illustrated Parts Catalog  
Table 3-1  
Spare Parts: Computer System Major Components (Continued)  
Spare Part  
Item  
Description  
Number  
8
Diskette drives  
for use only with TouchPad notebook models  
for use only with Dual Stick notebook models  
285539-001  
291647-001  
TouchPad—The TouchPad components for TouchPad notebook  
models consist of the TouchPad, TouchPad bracket, and  
TouchButton board. These components are different than the  
corresponding components for the Dual Stick notebook models.  
The TouchPad components for Dual Stick notebook models consist  
of the TouchPad, TouchPad bracket, TouchButton board, and the  
pointing stick board.  
All TouchPad components are included with the appropriate palm  
rest for each notebook model. Refer to item 7, “Palm rests,” for more  
information.  
All TouchPad component cables are included in the Miscellaneous  
Cable Kit. Refer to item 5, “Miscellaneous Cable Kit,” for more  
information.  
9a  
9b  
TouchPad without pointing stick cable connector  
(for use only on TouchPad notebook models)  
TouchPad with pointing stick connector  
(for use only on Dual Stick notebook models)  
TouchButton board without pointing stick cable connector  
(for use only on TouchPad notebook models)  
TouchButton board with pointing stick cable connector  
(for use only on Dual Stick notebook models)  
Pointing stick board (for use only on Dual Stick notebook models)  
9c  
10  
Heat spreaders  
For use only on Evo Notebook N1020v and  
N1000v models  
For use only on Presario 1500 models  
291648-001  
285544-001  
Maintenance and Service Guide  
3–11  
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Illustrated Parts Catalog  
Figure 3-2. Computer System Major Components  
3–12  
Maintenance and Service Guide  
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Illustrated Parts Catalog  
Table 3-1  
Spare Parts: Computer System Major Components (Continued)  
Spare Part  
Item  
Description  
Processors  
Number  
11  
Intel Mobile Pentium 4 2.4-GHz processor with  
SpeedStep technology (P4-M) 1.5 V  
Intel Mobile Pentium 4 2.2-GHz processor with  
SpeedStep technology (P4-M)  
Intel Mobile Pentium 4 2.0-GHz processor with  
SpeedStep technology 1.3 V  
Intel Mobile Pentium 4 2.0-GHz processor with  
SpeedStep technology (P4-M)  
Intel Mobile Pentium 4 1.9-GHz processor with  
SpeedStep technology 1.5 V  
Intel Mobile Pentium 4 1.8-GHz processor with  
SpeedStep technology 1.5 V  
Intel Mobile Pentium 4 1.8-GHz processor with  
SpeedStep technology (P4-M)  
Intel Mobile Pentium 4 1.7-GHz processor with  
SpeedStep technology 1.75 V  
Intel Mobile Pentium 4 1.7-GHz processor with  
SpeedStep technology (P4-M)  
310306-001  
286753-001  
311385-001  
286752-001  
312536-001  
311284-001  
286751-001  
311283-001  
285519-001  
285518-001  
285517-001  
Intel Mobile Pentium 4 1.6-GHz processor with  
SpeedStep technology (P4-M)  
Intel Mobile Pentium 4 1.5-GHz processor with  
SpeedStep technology (P4-M)  
Intel Mobile Pentium 4 1.6-GHz processor (P4-C)  
Intel Mobile Pentium 4 1.5-GHz processor (P4-C)  
303725-001  
303724-001  
Intel Celeron 1.6-GHz processor 1.3 V  
Intel Celeron 1.5-GHz processor 1.3 V  
Intel Celeron 1.4-GHz processor 1.3 V  
311625-001  
301643-001  
303528-001  
12  
13  
14  
Charger board  
Speaker assembly  
Fan  
285525-001  
285538-001  
285543-001  
Maintenance and Service Guide  
3–13  
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Illustrated Parts Catalog  
Figure 3-2. Computer System Major Components  
3–14  
Maintenance and Service Guide  
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Illustrated Parts Catalog  
Table 3-1  
Spare Parts: Computer System Major Components (Continued)  
Spare Part  
Item  
Description  
Number  
15  
System boards (do not contain memory)  
for use only with Evo Notebook N1020v models and  
Presario 1500 models with config. codes  
beginning with “L”  
for use only with Evo Notebook N1000v models and  
Presario 1500 models with config. codes  
beginning with “K”  
311282-001  
285515-001  
16  
Base enclosures (includes shields)  
Parts have carbon finish for use with  
Evo Notebook N1020v models  
Parts have carbon finish for use with  
Evo Notebook N1000v models  
Parts have silver finish for use with Presario 1500  
models with config. codes beginning with “L”  
Parts have silver finish for use with Presario 1500  
models with config. codes beginning with “K”  
311292-001  
291644-001  
311291-001  
285532-001  
17  
Hard drives  
60 GB  
40 GB  
30 GB  
20 GB  
303527-001  
273491-001  
192406-001  
288291-001  
Maintenance and Service Guide  
3–15  
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Illustrated Parts Catalog  
Figure 3-2. Computer System Major Components  
3–16  
Maintenance and Service Guide  
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Illustrated Parts Catalog  
Table 3-1  
Spare Parts: Computer System Major Components (Continued)  
Spare Part  
Item  
Description  
Number  
18  
Mini PCI communications boards  
U.S. modem  
International modem  
248776-001  
285545-001  
and  
248777-002  
19  
20  
Disk cell RTC battery, 3 volt, 36 MAh, Li ion  
Memory expansion boards  
279769-001  
512 MB  
256 MB  
128 MB  
285524-001  
285523-001  
285522-001  
21  
22  
Battery packs  
8 cell, 62 Wh, 4.0 Ah, Li ion  
8 cell, 58 Wh, 3.6 Ah, Li ion  
289053-001  
281766-001  
Optical drives  
for use only with Evo Notebook N1020v models and  
Presario 1500 models with config. codes  
beginning with “L”  
24X Max CD-ROM drive  
8X Max DVD-ROM drive  
24X Max DVD-ROM/CD-RW combination drive  
8X Max DVD-ROM/CD-RW combination drive  
312537-001  
311289-001  
311290-001  
311627-001  
for use only with Evo Notebook N1000v models and  
Presario 1500 models with config. codes  
beginning with “K”  
24X Max CD-ROM drive  
8X Max DVD-ROM drive  
24X Max DVD-ROM/CD-RW combination drive  
8X Max DVD-ROM/CD-RW combination drive  
285526-001  
285527-001  
304691-001  
285529-001  
Maintenance and Service Guide  
3–17  
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Illustrated Parts Catalog  
3.3 Miscellaneous Plastics/Hardware Kit  
Figure 3-3. Miscellaneous Plastics/Hardware  
Kit Components  
3–18  
Maintenance and Service Guide  
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Illustrated Parts Catalog  
Table 3-2  
Miscellaneous Plastics/Hardware Kit Components  
Spare Part Number 285541-001  
Item Description  
Item Description  
1
2
3
4
5
Left hinge cover  
8
PC Card space saver  
Right hinge cover  
9
*Connector cover  
*Display release assembly  
TouchPad bracket  
10  
11  
12  
*Hard drive bracket  
*Mini PCI compartment cover  
Charger board shield  
*Memory expansion  
compartment cover  
6
7
Optical drive rear  
alignment rail  
13  
14  
*Battery bezel  
Optical drive front  
alignment rail  
Computer feet  
*Includes two of each part, one with carbon finish for use with Evo Notebook  
N1020v and N1000v models and one with silver finish for use with  
Presario 1500 models  
Maintenance and Service Guide  
3–19  
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Illustrated Parts Catalog  
3.4 Miscellaneous Cable Kit  
Figure 3-4. Miscellaneous Cable Kit Components  
3–20  
Maintenance and Service Guide  
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Illustrated Parts Catalog  
Table 3-3  
Miscellaneous Cable Kit Components  
Spare Part Number 285540-001  
Item Description  
1
2
3
4
5
Diskette drive cable  
TouchButton board-to-TouchPad cable  
TouchButton board-to-system board cable  
Microphone  
TouchButton board-to-pointing stick board cable (for use only with  
Dual Stick notebook models)  
6
7
Keyboard-to-TouchPad cable (for use only with Dual Stick  
notebook models)  
Modem cable  
Maintenance and Service Guide  
3–21  
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Illustrated Parts Catalog  
3.5 Mass Storage Devices  
Figure 3-5. Mass Storage Devices  
3–22  
Maintenance and Service Guide  
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Illustrated Parts Catalog  
l
Table 3-4  
Mass Storage Devices  
Spare Part  
Number  
Item  
Description  
Hard drives  
1
60 GB  
40 GB  
30 GB  
20 GB  
303527-001  
273491-001  
192406-001  
288291-001  
2
3
Diskette drives  
for use only with TouchPad notebook models  
for use only with Dual Stick notebook models  
285539-001  
291647-001  
Optical drives  
for use only with Evo Notebook N1020v models and Presario 1500  
models with config. codes beginning with “L”  
24X Max CD-ROM drive  
8X Max DVD-ROM drive  
24X Max DVD-ROM/CD-RW combination  
drive  
312537-001  
311289-001  
311290-001  
8X Max DVD-ROM/CD-RW combination drive 311627-001  
for use only with Evo Notebook N1000v models and Presario 1500  
models with config. codes beginning with “K”  
24X Max CD-ROM drive  
8X Max DVD-ROM drive  
24X Max DVD-ROM/CD-RW combination  
drive  
285526-001  
285527-001  
304691-001  
8X Max DVD-ROM/CD-RW combination drive 285529-001  
Maintenance and Service Guide  
3–23  
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Illustrated Parts Catalog  
3.6 Miscellaneous  
Table 3-5  
Spare Parts: Miscellaneous (not illustrated)  
Spare Part  
Number  
Description  
Logo Kit  
285547-001  
285542-001  
Screw Kit, includes the following screws (Refer to Appendix C,  
“Screw Listing,” for more information on screw specifications  
and usage.)  
■
■
■
■
Torx T8 Metric 2.5 × 5.0  
■
■
■
Phillips Metric 3.0 × 3.0  
Phillips Metric 2.5 × 4.0  
Phillips Metric 2.0 × 4.5  
Torx T8 Metric 2.5 × 8.0  
Torx T8 Metric 2.5 × 9.0  
Torx T8 Metric 2.5 × 14.0 shoulder screw  
Common Port Replicator  
Advanced Port Replicator  
AC adapter (90 W, 3 wire, slim line)  
Power cords, 3 wire  
316193-001  
288502-001  
286755-001  
Australian  
Danish  
International  
Italian  
Japan  
Korea  
170513-011  
170513-081  
170513-002  
170513-061  
170513-291  
170513-AD1  
People’s  
Republic  
of China  
Swiss  
U.K. English  
U.S. English  
170513-AA1  
170513-115  
170513-031  
170513-001  
3–24  
Maintenance and Service Guide  
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4
Removal and Replacement  
Preliminaries  
This chapter provides essential information for proper and safe  
removal and replacement service.  
4.1 Tools Required  
You will need the following tools to complete the removal and  
replacement procedures:  
■
■
■
■
Magnetic screwdriver  
Phillips P0 screwdriver  
Torx T8 screwdriver  
Tool kit (includes connector removal tool, loopback plugs,  
and case utility tool)  
Maintenance and Service Guide  
4–1  
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Removal and Replacement Preliminaries  
4.2 Service Considerations  
The following sections include some of the considerations that  
you should keep in mind during disassembly and assembly  
procedures.  
As you remove each subassembly from the computer, place the  
subassembly (and all accompanying screws) away from the work  
area to prevent damage.  
✎
Plastic Parts  
Using excessive force during disassembly and reassembly can  
damage plastic parts. Use care when handling the plastic parts.  
Apply pressure only at the points designated in the maintenance  
instructions.  
Cables and Connectors  
Cables must be handled with extreme care to avoid damage.  
Apply only the tension required to unseat or seat the cables  
during removal and insertion. Handle cables by the connector  
whenever possible. In all cases, avoid bending, twisting, or  
tearing cables. Ensure that cables are routed in such a way that  
they cannot be caught or snagged by parts being removed or  
replaced. Handle flex cables with extreme care; these cables tear  
easily.  
CAUTION: When servicing the computer, ensure that cables are  
placed in their proper locations during the reassembly process.  
Improper cable placement can damage the computer.  
Ä
4–2  
Maintenance and Service Guide  
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Removal and Replacement Preliminaries  
4.3 Preventing Damage to  
Removable Drives  
Removable drives are fragile components that must be handled  
with care. To prevent damage to the computer, damage to a  
removable drive, or loss of information, observe the following  
precautions:  
■
■
■
■
Before removing or inserting a hard drive, shut down the  
computer. If you are unsure whether the computer is off or in  
Hibernation, turn the computer on, then shut it down.  
Before removing a diskette drive or optical drive, ensure that  
a diskette or disc is not in the drive. Ensure that the optical  
drive tray is closed.  
Before handling a drive, ensure that you are discharged of  
static electricity. While handling a drive, avoid touching the  
connector.  
Handle drives on surfaces that have at least one inch of  
shock-proof foam.  
■
■
Avoid dropping drives from any height onto any surface.  
After removing a hard drive, CD-ROM drive, or a diskette  
drive, place it in a static-proof bag.  
■
Avoid exposing a hard drive to products that have magnetic  
fields, such as monitors or speakers.  
■
■
Avoid exposing a drive to temperature extremes or to liquids.  
If a drive must be mailed, place the drive in a bubble-pack  
mailer or other suitable form of protective packaging and  
label the package “Fragile: Handle With Care.”  
Maintenance and Service Guide  
4–3  
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Removal and Replacement Preliminaries  
4.4 Preventing Electrostatic Damage  
Many electronic components are sensitive to electrostatic  
discharge (ESD). Circuitry design and structure determine the  
degree of sensitivity. Networks built into many integrated circuits  
provide some protection, but in many cases the discharge contains  
enough power to alter device parameters or melt silicon junctions.  
A sudden discharge of static electricity from a finger or other  
conductor can destroy static-sensitive devices or microcircuitry.  
Often the spark is neither felt nor heard, but damage occurs.  
An electronic device exposed to electrostatic discharge may not  
be affected at all and can work perfectly throughout a normal  
cycle. Or the device may function normally for a while, then  
degrade in the internal layers, reducing its life expectancy.  
4.5 Packaging and Transporting  
Precautions  
Use the following grounding precautions when packaging and  
transporting equipment:  
■
■
■
■
■
To avoid hand contact, transport products in static-safe  
containers, such as tubes, bags, or boxes.  
Protect all electrostatic-sensitive parts and assemblies with  
conductive or approved containers or packaging.  
Keep electrostatic-sensitive parts in their containers until the  
parts arrive at static-free workstations.  
Place items on a grounded surface before removing items  
from their containers.  
Always be properly grounded when touching a sensitive  
component or assembly.  
4–4  
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Removal and Replacement Preliminaries  
■
■
Store reusable electrostatic-sensitive parts from assemblies in  
protective packaging or nonconductive foam.  
Use transporters and conveyers made of antistatic belts and  
roller bushings. Ensure that mechanized equipment used for  
moving materials is wired to ground and that proper materials  
are selected to avoid static charging. When grounding is not  
possible, use an ionizer to dissipate electric charges.  
4.6 Workstation Precautions  
Use the following grounding precautions at workstations:  
■
■
■
■
■
■
Cover the workstation with approved static-dissipative  
material (refer to Table 4-2).  
Use a wrist strap connected to a properly grounded work  
surface and use properly grounded tools and equipment.  
Use conductive field service tools, such as cutters,  
screwdrivers, and vacuums.  
When using fixtures that must directly contact dissipative  
surfaces, only use fixtures made of static-safe materials.  
Keep the work area free of nonconductive materials, such as  
ordinary plastic assembly aids and Styrofoam.  
Handle electrostatic-sensitive components, parts, and  
assemblies by the case or PCM laminate. Handle these items  
only at static-free workstations.  
■
■
Avoid contact with pins, leads, or circuitry.  
Turn off power and input signals before inserting or removing  
connectors or test equipment.  
Maintenance and Service Guide  
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Removal and Replacement Preliminaries  
4.7 Grounding Equipment and Methods  
Grounding equipment must include either a wrist strap or a foot  
strap at a grounded workstation.  
■
When seated, wear a wrist strap connected to a grounded  
system. Wrist straps are flexible straps with a minimum of  
one megohm 10% resistance in the ground cords. To  
provide proper ground, wear a strap snugly against the skin  
at all times. On grounded mats with banana-plug connectors,  
connect a wrist strap with alligator clips.  
■
When standing, use foot straps and a grounded floor mat.  
Foot straps (heel, toe, or boot straps) can be used at standing  
workstations and are compatible with most types of shoes  
or boots. On conductive floors or dissipative floor mats, use  
foot straps on both feet with a minimum of one-megohm  
resistance between the operator and ground. To be effective,  
the conductive strips must be worn in contact with the skin.  
Other grounding equipment recommended for use in preventing  
electrostatic damage includes:  
■
■
■
■
■
Antistatic tape  
Antistatic smocks, aprons, and sleeve protectors  
Conductive bins and other assembly or soldering aids  
Nonconductive foam  
Conductive tabletop workstations with ground cords of  
one-megohm resistance  
■
Static-dissipative tables or floor mats with hard ties to  
the ground  
■
■
■
Field service kits  
Static awareness labels  
Material-handling packages  
4–6  
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Removal and Replacement Preliminaries  
■
■
■
Nonconductive plastic bags, tubes, or boxes  
Metal tote boxes  
Electrostatic voltage levels and protective materials  
Table 4-1 shows how humidity affects the electrostatic voltage  
levels generated by different activities.  
Table 4-1  
Typical Electrostatic Voltage Levels  
Relative Humidity  
Event  
10%  
40%  
55%  
Walking across carpet  
35,000 V  
12,000 V  
6,000 V  
2,000 V  
11,500 V  
14,500 V  
26,500 V  
21,000 V  
15,000 V  
5,000 V  
800 V  
7,500 V  
3,000 V  
400 V  
Walking across vinyl floor  
Motions of bench worker  
Removing DIPS from plastic tube  
Removing DIPS from vinyl tray  
Removing DIPS from Styrofoam  
Removing bubble pack from PCB  
Packing PCBs in foam-lined box  
700 V  
400 V  
4,000 V  
5,000 V  
20,000 V  
11,000 V  
2,000 V  
3,500 V  
7,000 V  
5,000 V  
A product can be degraded by as little as 700 V.  
✎
Table 4-2 lists the shielding protection provided by antistatic bags  
and floor mats.  
Table 4-2  
Static-Shielding Materials  
Material  
Use  
Voltage Protection Level  
1,500 V  
Antistatic plastic  
Carbon-loaded plastic  
Metallized laminate  
Bags  
Floor mats  
Floor mats  
7,500 V  
5,000 V  
Maintenance and Service Guide  
4–7  
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5
Removal and Replacement  
Procedures  
This chapter provides removal and replacement procedures.  
There are 57 screws, in seven different sizes, that must be  
removed and replaced when servicing the computer. Make  
special note of each screw size and location during removal and  
replacement.  
Refer to Appendix C, “Screw Listing,” for detailed information  
on screw sizes, locations, and usage.  
Maintenance and Service Guide  
5–1  
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Removal and Replacement Procedures  
5.1 Serial Number  
Report the computer serial number to Compaq when requesting  
information or ordering spare parts. The serial number is located  
on the bottom of the computer as indicated in Figure 5-1.  
Figure 5-1. Serial Number Location  
5–2  
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Removal and Replacement Procedures  
5.2 Disassembly Sequence Chart  
Use the following chart to determine the section number to be  
referenced when removing computer components.  
Disassembly Sequence Chart  
Section  
Description  
# of Screws Removed  
5.3  
Preparing the computer for  
disassembly  
Battery pack  
Optical drive  
Hard drive  
0
2
1 to remove the hard  
drive  
4 to remove the hard  
drive from hard drive  
bracket  
5.4  
Computer feet  
Memory expansion board  
Mini PCI communications board  
Disk cell RTC battery  
Connector cover  
LED cover  
0
1
1
0
2
2
0
7
0
6
6
3
5.5  
5.6  
5.7  
5.8  
5.9  
5.10  
5.11  
5.12  
5.13  
5.14  
5.15  
Keyboard  
Heat spreader  
Processor  
Display  
Palm rest  
Diskette drive  
Maintenance and Service Guide  
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Removal and Replacement Procedures  
Disassembly Sequence Chart (Continued)  
Description # of Screws Removed  
Section  
5.16  
TouchPad and TouchButton  
4 on TouchPad models  
5 on Dual Stick models  
5.17  
5.18  
5.19  
5.20  
5.21  
5.22  
5.23  
Display release assembly  
Charger board  
Speaker assembly  
Top cover  
2
3
0
5
0
7
1
Fan  
System board  
Modem cable  
5.3 Preparing the Computer for  
Disassembly  
Perform the following steps before disassembling the computer:  
1. Turn off the computer.  
2. Disconnect the AC adapter and all external devices.  
5–4  
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Removal and Replacement Procedures  
Battery Packs  
Spare Part Number Information  
8 cell, 62 W hour, 4.0 Ah, Li ion  
8 cell, 58 W hour, 3.6 Ah, Li ion  
289053-001  
281766-001  
3. Remove the battery pack by following these steps:  
a. Turn the computer bottom side up with the left side  
facing forward.  
b. Slide and hold the battery release latch 1 toward the back  
of the computer (Figure 5-2).  
c. Use the notch in the battery bay to slide the battery pack  
out of the battery bay 2.  
d. Remove the battery pack.  
Figure 5-2. Releasing the Battery Pack  
Reverse the preceding procedures to install the battery pack.  
Maintenance and Service Guide  
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Removal and Replacement Procedures  
4. To remove the battery bezel, slide the bezel straight down  
(Figure 5-3).  
Figure 5-3. Removing the Battery Bezel  
Battery bezels are available with carbon finish for Evo Notebook  
N1020v and N1000v models and silver finish for Presario 1500  
models, and are included in the Miscellaneous Plastics/Hardware  
Kit, spare part number 285541-001.  
✎
Reverse the preceding procedures to install the battery bezel.  
5–6  
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Removal and Replacement Procedures  
5. Remove the optical drive by following these steps:  
Optical Drives  
Spare Part Number Information  
For use only with Evo Notebook N1020v models and Presario 1500 models  
with config. codes beginning with “L”  
24X Max CD-ROM drive  
8X Max DVD-ROM drive  
24X Max DVD-ROM/CD-RW combination drive  
8X Max DVD-ROM/CD-RW combination drive  
312537-001  
311289-001  
311290-001  
311627-001  
For use only with Evo Notebook N1000v models and Presario 1500 models  
with config. codes beginning with “K”  
24X Max CD-ROM drive  
8X Max DVD-ROM drive  
24X Max DVD-ROM/CD-RW combination drive  
8X Max DVD-ROM/CD-RW combination drive  
285526-001  
285527-001  
304691-001  
285529-001  
a. Turn the computer bottom side up with the left side  
facing forward.  
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Removal and Replacement Procedures  
b. Remove the two TM2.5 × 5.0 screws that secure the  
optical drive to the base enclosure (Figure 5-4).  
Figure 5-4. Removing the Optical Drive Screws  
5–8  
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Removal and Replacement Procedures  
c. Turn the computer top side up with the right side facing  
forward.  
d. Insert a paper clip or similar thin metal rod into the  
manual release hole on the front bezel of the optical  
drive 1 (Figure 5-5). Press firmly.  
e. Grasp the drive bezel and slide the drive out of the optical  
drive bay 2.  
Figure 5-5. Removing an Optical Drive  
Reverse the preceding procedures to install a optical drive.  
Maintenance and Service Guide  
5–9  
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Removal and Replacement Procedures  
Hard Drives  
Spare Part Number Information  
60 GB  
40 GB  
30 GB  
20 GB  
303527-001  
273491-001  
192406-001  
288291-001  
6. Remove the hard drive by following these steps:  
a. Turn the computer bottom side up with the right side  
facing forward.  
b. Remove the TM2.5 ×8.0 hard drive retention screw 1  
(Figure 5-6).  
c. Slide the hard drive forward 2 to unseat the hard drive  
connector from the system board.  
Figure 5-6. Removing the Hard Drive Screw  
5–10  
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Removal and Replacement Procedures  
d. Lift the front edge of the hard drive 1 until it rests at an  
angle (Figure 5-7).  
e. Remove the hard drive from the hard drive bay 2.  
Figure 5-7. Removing the Hard Drive  
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Removal and Replacement Procedures  
7. Remove the four PM3.0 × 3.0 screws 1 that secure the hard  
drive to the hard drive bracket (Figure 5-8).  
8. Slide the hard drive out of the hard drive bracket 2.  
Figure 5-8. Removing the Hard Drive Bracket  
Hard drive brackets are available with carbon finish for  
Evo Notebook N1020v and N1000v models and silver finish for  
Presario 1500 models, and are included in the Miscellaneous  
Plastics/Hardware Kit, spare part number 285541-001.  
✎
Reverse the preceding procedures to install the hard drive and  
hard drive bracket.  
5–12  
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Removal and Replacement Procedures  
5.4 Computer Feet  
The computer feet are adhesive-backed rubber pads. The  
computer feet are included in the Miscellaneous  
Plastics/Hardware Kit, spare part number 285541-001. The  
computer feet attach to the base enclosure as illustrated in  
Figure 5-9.  
Figure 5-9. Replacing the Computer Feet  
5.5 Memory Expansion Board  
Memory Expansion Boards  
Spare Part Number Information  
512 MB  
256 MB  
128 MB  
285524-001  
285523-001  
285222-001  
1. Prepare the computer for disassembly (Section 5.3).  
2. Turn the computer bottom side up with the front facing  
forward.  
Maintenance and Service Guide  
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Removal and Replacement Procedures  
3. Remove the PM2.5 × 4.0 screw 1 that secures the memory  
expansion compartment cover to the base enclosure  
(Figure 5-10).  
4. Slide the cover to the right 2.  
5. Lift the right edge of the cover and swing it to the left 3.  
6. Remove the cover.  
Figure 5-10. Removing the Memory Expansion  
Compartment Cover  
Memory expansion compartment covers are available with carbon  
finish for Evo Notebook N1020v and N1000v models and silver  
finish for Presario 1500 models, and are included in the  
Miscellaneous Plastics/Hardware Kit, spare part number  
285541-001.  
✎
5–14  
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Removal and Replacement Procedures  
7. Spread the memory expansion slot retaining tabs 1 to release  
the memory expansion board. The board tilts up at a  
45-degree angle (Figure 5-11).  
8. Remove the board by pulling it away from the connector at a  
45-degree angle 2.  
Figure 5-11. Removing a Memory Expansion Board  
Reverse the preceding procedures to install a memory  
expansion board.  
5.6 Mini PCI Communications Board  
Mini PCI Communication Boards  
Spare Part Number Information  
U.S. modem  
International modem  
248776-001  
285545-001  
Maintenance and Service Guide  
5–15  
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Removal and Replacement Procedures  
1. Prepare the computer for disassembly (Section 5.3).  
2. Turn the computer bottom side up with the rear panel facing  
forward.  
3. Remove the PM2.5 × 4.0 screw 1 that secures the mini PCI  
compartment cover to the base enclosure (Figure 5-12).  
4. Slide the cover to the left 2.  
5. Lift the left edge of the cover and swing it to the right 3.  
6. Remove the cover.  
Figure 5-12. Removing the Mini PCI Communications  
Slot Cover  
Mini PCI compartment covers are available with carbon finish for  
Evo Notebook N1020v and N1000v models and silver finish for  
Presario 1500 models, and are included in the Miscellaneous  
Plastics/Hardware Kit, spare part number 285541-001.  
✎
5–16  
Maintenance and Service Guide  
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Removal and Replacement Procedures  
7. Disconnect the modem cable from the mini PCI  
communications board 1 (Figure 5-13).  
8. Spread the retaining tabs 2 on each side of the mini PCI  
communications board. The board releases and rests at an  
angle.  
9. Remove the board by pulling it away from the socket at an  
angle 3.  
Figure 5-13. Removing a Mini PCI Communications Board  
Reverse the preceding procedures to install a mini PCI  
communications board.  
Maintenance and Service Guide  
5–17  
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Removal and Replacement Procedures  
5.7 Disk Cell RTC Battery  
Disk Cell RTC Battery  
Spare Part Number Information  
Disk cell RTC battery  
279769-001  
1. Prepare the computer for disassembly (Section 5.3).  
2. Remove the mini PCI compartment cover (Section 5.6).  
3. Remove the RTC battery from its socket on the system board  
(Figure 5-14).  
Figure 5-14. Removing the Disk Cell RTC Battery  
The computer uses a CR1220 lithium disk cell battery. When  
replacing the RTC battery, insert the battery with the “+” sign  
facing up.  
✎
5–18  
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Removal and Replacement Procedures  
5.8 Connector Cover  
The connector cover is available with carbon finish for Evo  
Notebook N1020v and N1000v models and silver finish for  
Presario 1500 models, and are included in the Miscellaneous  
Plastics/Hardware Kit, spare part number 285541-001.  
✎
1. Prepare the computer for disassembly (Section 5.3).  
2. Turn the computer bottom side up with the rear panel facing  
forward.  
3. Remove the two TM2.5 × 5.0 screws 1 that secure the  
connector cover to the base enclosure (Figure 5-15).  
4. Open the connector cover 2.  
5. Remove the connector cover from the base enclosure 3.  
Figure 5-15. Removing the Connector Cover  
Reverse the preceding procedures to install the connector cover.  
Maintenance and Service Guide  
5–19  
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Removal and Replacement Procedures  
5.9 LED Cover  
LED Cover  
Spare Part Number Information  
LED cover  
for use only with Evo Notebook N1020v models and Presario  
1500 models with config. codes beginning with “L”  
for use only with Evo Notebook N1000v models and Presario  
1500 models with config. codes beginning with “K”  
310695-001  
295736-001  
1. Prepare the computer for disassembly (Section 5.3).  
2. Turn the computer bottom side up with the rear panel facing  
forward.  
3. Remove the two TM2.5 × 8.0 screws that secure the LED  
cover to the base enclosure (Figure 5-16).  
Figure 5-16. Removing the LED Cover Screws  
5–20  
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Removal and Replacement Procedures  
4. Turn the computer top side up with the front facing forward.  
5. Open the computer.  
6. Press down and hold the F1 and F2 keys.  
7. Insert a pointed tool into the notch in the LED cover 1  
between the F1 and F2 keys and lift up (Figure 5-17).  
8. Press down and hold the Pause and Scroll keys.  
9. Insert a pointed tool into the notch in the LED cover 2  
between the Pause and Scroll keys and lift up.  
10. Remove the LED cover 3.  
Figure 5-17. Removing the LED Cover  
Reverse the preceding procedures to install the LED cover.  
Maintenance and Service Guide  
5–21  
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Removal and Replacement Procedures  
5.10 Keyboard  
Keyboards  
Spare Part Number Information  
For use only with TouchPad notebook models  
Arabic  
285530-171  
285530-181  
285530-201  
285530-AA1  
285530-221  
285530-081  
285530-051  
Korean  
285530-AD1  
Belgian  
Brazilian  
Chinese  
Czech  
Danish  
French  
French Canadian 285530-121  
German  
Hebrew  
Latin American Spanish 285530-161  
Norwegian  
Portuguese  
Russian  
Slovakian  
Spanish  
Swedish  
Swiss  
Taiwanese  
Turkish  
U.K. English  
U.S. English  
285530-091  
285530-131  
285530-251  
285530-231  
285530-071  
285530-101  
285530-111  
285530-AB1  
285530-141  
285530-031  
285530-001  
285530-041  
285530-BB1  
285530-211  
285530-002  
285530-061  
285530-291  
Hungarian  
International  
Italian  
Japanese  
For use only with Dual Stick notebook models (includes pointing stick)  
Arabic  
285531-171  
285531-181  
285531-201  
285531-221  
285531-081  
285531-051  
Latin American Spanish 285531-161  
Belgian  
Brazilian  
Czech  
Danish  
French  
French Canadian 285531-121  
German  
Hebrew  
Hungarian  
International  
Italian  
Japanese  
Korean  
Norwegian  
Portuguese  
Russian  
285531-091  
285531-131  
285531-251  
285531-231  
285531-071  
285531-101  
285531-111  
285531-AB1  
285531-281  
285531-141  
285531-031  
285531-001  
Slovakian  
Spanish  
Swedish  
Swiss  
285531-041  
285531-BB1  
285531-211  
285531-002  
285531-061  
285531-291  
285531-AD1  
Taiwanese  
Thai  
Turkish  
U.K. English  
U.S. English  
5–22  
Maintenance and Service Guide  
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Removal and Replacement Procedures  
1. Prepare the computer for disassembly (Section 5.3).  
2. Remove the LED cover (Section 5.9).  
3. Lift the back edge of the keyboard and swing it forward until  
it rests on the palm rest (Figure 5-18).  
Figure 5-18. Releasing the Keyboard  
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Removal and Replacement Procedures  
4. Release the ZIF connector 1 to which the keyboard cable is  
connected and disconnect the keyboard cable 2 from the  
system board (Figure 5-19).  
Dual Stick notebook models have an additional cable that must  
be disconnected. Release the ZIF connector 3 to which the  
keyboard-to-TouchPad cable is attached and disconnect the  
cable 4 from the keyboard.  
✎
Figure 5-19. Disconnecting the Keyboard-to-TouchPad Cable  
5. Remove the keyboard.  
Reverse the preceding procedures to install the keyboard.  
5–24  
Maintenance and Service Guide  
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Removal and Replacement Procedures  
5.11 Heat Spreader  
Heat Spreaders  
Spare Part Number Information  
For use only on Evo Notebook N1020v and N1000v models  
For use only on Presario 1500 models  
291648-001  
285544-001  
1. Prepare the computer for disassembly (Section 5.3).  
2. Remove the LED cover (Section 5.9).  
3. Remove the keyboard (Section 5.10).  
Maintenance and Service Guide  
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Removal and Replacement Procedures  
4. Disconnect the fan cable 1 from the system board  
(Figure 5-20).  
5. Remove the following screws:  
❏
❏
One TM2.5 × 5.0 screw 2 next to the fan  
One TM2.5 × 5.0 screw 3 that secures the display video  
cable ground loop  
❏
Four spring-loaded TM2.5 × 14.0 shoulder screws 4  
The four spring-loaded shoulder screws should be removed and  
installed in the “1,” “2,” “3,” “4” sequence stamped on the heat  
spreader adjacent to each screwhole.  
✎
❏
One TM2.5 × 8.0 screw 5 next to the keyboard and  
TouchPad ZIF connectors  
Figure 5-20. Removing the Heat Spreader Screws  
5–26  
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Removal and Replacement Procedures  
6. Remove the display video cable 1 from the routing channel  
in the heat spreader (Figure 5-21).  
7. Lift the right side of the heat spreader until it rests at  
an angle 2.  
8. Slide the heat spreader to the right at an angle 3 and remove  
the heat spreader from the base enclosure.  
Figure 5-21. Removing the Heat Spreader  
Reverse the preceding procedures to install the heat spreader.  
Maintenance and Service Guide  
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Removal and Replacement Procedures  
5.12 Processor  
Processors  
Spare Part Number Information  
Intel Mobile Pentium 4 2.4-GHz processor with  
310306-001  
286753-001  
311385-001  
286752-001  
312536-001  
311284-001  
286751-001  
311283-001  
285519-001  
285518-001  
285517-001  
SpeedStep technology (P4-M) 1.5 V  
Intel Mobile Pentium 4 2.2-GHz processor with  
SpeedStep technology (P4-M)  
Intel Mobile Pentium 4 2.0-GHz processor with  
SpeedStep technology 1.3 V  
Intel Mobile Pentium 4 2.0-GHz processor with  
SpeedStep technology (P4-M)  
Intel Mobile Pentium 4 1.9-GHz processor with  
SpeedStep technology 1.5 V  
Intel Mobile Pentium 4 1.8-GHz processor with  
SpeedStep technology 1.5 V  
Intel Mobile Pentium 4 1.8-GHz processor with  
SpeedStep technology (P4-M)  
Intel Mobile Pentium 4 1.7-GHz processor with  
SpeedStep technology 1.75 V  
Intel Mobile Pentium 4 1.7-GHz processor with  
SpeedStep technology (P4-M)  
Intel Mobile Pentium 4 1.6-GHz processor with  
SpeedStep technology (P4-M)  
Intel Mobile Pentium 4 1.5-GHz processor with  
SpeedStep technology (P4-M)  
Intel Mobile Pentium 4 1.6-GHz processor (P4-C)  
Intel Mobile Pentium 4 1.5-GHz processor (P4-C)  
Intel Celeron 1.6-GHz processor 1.3 V  
Intel Celeron 1.5-GHz processor 1.3 V  
Intel Celeron 1.4-GHz processor 1.3 V  
303725-001  
303724-001  
311625-001  
301643-001  
303528-001  
1. Prepare the computer for disassembly (Section 5.3) and  
remove the following components:  
a. LED cover (Section 5.9)  
b. Keyboard (Section 5.10)  
c. Heat spreader (Section 5.11)  
5–28  
Maintenance and Service Guide  
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Removal and Replacement Procedures  
2. Slide the left end of the processor release bar 1 forward until  
it clears the clip on the processor bracket (Figure 5-22).  
3. Swing the processor release bar up and to the right 2 until it  
rests in an upright position.  
4. Lift the processor straight up 3 and remove it from the  
processor socket.  
When installing the processor, make sure the gold triangle 4 is in  
the lower right corner.  
✎
Figure 5-22. Removing the Processor  
Reverse the preceding procedures to install the processor.  
Maintenance and Service Guide  
5–29  
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Removal and Replacement Procedures  
5.13 Display  
Displays  
Spare Part Number Information  
Parts have carbon finish for use with Evo Notebook N1020v models  
15.0-inch, TFT, SXGA+  
15.0-inch, TFT, XGA  
14.1-inch, XGA  
311288-001  
310689-001  
311286-001  
Parts have carbon finish for use with Evo Notebook N1000v models  
15.0-inch, TFT, SXGA+  
15.0-inch, TFT, XGA  
14.1-inch, XGA  
291643-001  
291642-001  
291641-001  
Parts have silver finish for use with Presario 1500 models with config. codes  
beginning with “L”  
15-inch, TFT, SXGA+  
15-inch, TFT, XGA  
14-inch, TFT, XGA  
311287-001  
310688-001  
310687-001  
Parts have silver finish for use with Presario 1500 models with config. codes  
beginning with “K”  
15-inch, TFT, SXGA+  
15-inch, TFT, XGA  
14-inch, TFT, XGA  
286754-001  
285521-001  
285520-001  
Display inverter board (not illustrated)  
293348-001  
1. Prepare the computer for disassembly (Section 5.3).  
2. Remove the LED cover (Section 5.9).  
3. Remove the keyboard (Section 5.10).  
5–30  
Maintenance and Service Guide  
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Removal and Replacement Procedures  
4. Remove the TM2.5 × 5.0 screw 1 that secures the display  
video ground cable to the heat spreader (Figure 5-23).  
5. Disconnect the display video cable 2 from the system board.  
6. Remove the display video cable from the routing channels in  
the heat spreader and the top cover 3.  
7. Remove the TM2.5 × 5.0 screw 4 that secures the display  
inverter ground cable to the heat spreader.  
8. Disconnect the display inverter cable 5 from the system  
board.  
Figure 5-23. Removing the Display Screws and  
Disconnecting the Display Cables  
Maintenance and Service Guide  
5–31  
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Removal and Replacement Procedures  
CAUTION: Make sure the display is supported when removing the  
following screws. The display is secured to the computer only by  
these screws and will fall if not supported during screw removal.  
Ä
9. Remove the four TM2.5 × 9.0 screws 1 that secure the  
display to the base enclosure (Figure 5-24).  
10. Remove the display from the base enclosure 2.  
Figure 5-24. Removing the Display  
5–32  
Maintenance and Service Guide  
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Removal and Replacement Procedures  
11. If necessary, remove the display hinge covers by pressing  
up on the bottom of the covers from behind the display  
assembly (Figure 5-25). Note that the hinge covers are not  
interchangeable.  
Figure 5-25. Removing the Display Hinge Covers  
The display hinge covers are included in the Miscellaneous  
Plastics/Hardware Kit, spare part number 285541-001.  
✎
Maintenance and Service Guide  
5–33  
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Removal and Replacement Procedures  
When installing the display, install the screws in the 1, 2, 3, 4  
sequence shown in the Figure 5-26.  
Figure 5-26. Installing the Display Screws  
5–34  
Maintenance and Service Guide  
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Removal and Replacement Procedures  
5.14 Palm Rest  
Palm Rests  
Spare Part Number Information  
Parts have carbon finish for use with Evo Notebook N1020v models  
for use only with TouchPad notebook models  
for use only with Dual Stick notebook models  
311293-001  
311294-001  
Parts have carbon finish for use with Evo Notebook N1000v models  
for use only with TouchPad notebook models  
for use only with Dual Stick notebook models  
291645-001  
291646-001  
Parts have silver finish for use with Presario 1500 models with config. codes  
beginning with “L”  
for use only with models with a diskette drive  
for use only with models without a diskette drive  
310692-001  
310693-001  
Parts have silver finish for use with Presario 1500 models with config. codes  
beginning with “K”  
for use only with models with a diskette drive  
for use only with models without a diskette drive  
285533-001  
285534-001  
When replacing the palm rest, ensure that the following  
components are removed from the old palm rest and installed on  
the new palm rest:  
✎
■
■
■
Diskette drive (Section 5.15)  
TouchPad components (Section 5.16)  
Display release assembly (Section 5.17)  
1. Prepare the computer for disassembly (Section 5.3).  
2. Close the computer.  
3. Turn the computer bottom side up with the front facing  
forward.  
Maintenance and Service Guide  
5–35  
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Removal and Replacement Procedures  
4. Remove the five TM2.5 × 8.0 screws 1 that secure the palm  
rest to the base enclosure (Figure 5-27).  
5. Remove the TM2.5 × 5.0 screw 2 that secures the palm rest  
to the base enclosure in the battery bay.  
Figure 5-27. Removing the Palm Rest Screws  
5–36  
Maintenance and Service Guide  
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Removal and Replacement Procedures  
6. Turn the computer top side up with the front facing forward.  
7. Open the computer.  
8. Lift the front edge of the palm rest and swing it up and  
back 1 until it rests on the top cover (Figure 5-28).  
9. Release the ZIF connector to which the diskette drive cable  
is attached 2 and disconnect the diskette drive cable 3 from  
the system board.  
10. Release the ZIF connector to which the system board-  
to-TouchButton board cable is attached 4 and disconnect  
the cable 5 from the TouchButton board.  
Figure 5-28. Removing the Palm Rest  
Maintenance and Service Guide  
5–37  
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Removal and Replacement Procedures  
Dual Stick notebook models have an additional cable that must  
be disconnected. Release the ZIF connector 1 to which the  
keyboard-to-TouchPad cable is attached and disconnect the  
✎
cable 2 from the TouchPad (Figure 5-29).  
Figure 5-29. Disconnecting the Keyboard-to-TouchPad Cable  
The keyboard-to-TouchPad cable is included in the  
Miscellaneous Cable Kit, spare part number 285540-001.  
✎
11. Remove the palm rest from the base enclosure.  
Reverse the preceding procedures to install the palm rest.  
5–38  
Maintenance and Service Guide  
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Removal and Replacement Procedures  
5.15 Diskette Drive  
Diskette Drives  
Spare Part Number Information  
For use with TouchPad only notebook models  
285539-001  
291647-001  
For use with Dual Stick notebook models  
The diskette drive cable is included in Miscellaneous Cable Kit,  
spare part number 285540-001  
1. Prepare the computer for disassembly (Section 5.3).  
2. Remove the palm rest (Section 5.14).  
3. Turn the palm rest bottom side up with the speaker grilles  
facing away from you.  
4. Remove the three TM2.5 × 5.0 screws 1 that secure the  
diskette drive to the palm rest (Figure 5-30).  
5. Remove the diskette drive 2 from the palm rest.  
Figure 5-30. Removing the Diskette Drive  
Maintenance and Service Guide  
5–39  
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Removal and Replacement Procedures  
6. Release the ZIF connector 1 to which the diskette drive cable  
is connected and disconnect the diskette drive cable 2 from  
the drive (Figure 5-31).  
7. Remove the diskette drive cable.  
Figure 5-31. Removing the Diskette Drive Cable  
Reverse the preceding procedures to install the diskette drive.  
5–40  
Maintenance and Service Guide  
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Removal and Replacement Procedures  
5.16 TouchPad Components  
TouchPad Components  
Spare Part Number Information  
The TouchPad components for TouchPad notebook models consist of the  
TouchPad, TouchPad bracket, and TouchButton board. These components are  
different than the corresponding components for the Dual Stick notebook  
models.  
The TouchPad components for Dual Stick notebook models consist of the  
TouchPad, TouchPad bracket, TouchButton board, and the pointing stick board.  
All TouchPad components are included with the appropriate palm rest for each  
notebook model. Refer to item 7, “Palm rests,” for more information.  
All TouchPad component cables are included in the Miscellaneous Cable Kit.  
Refer to item 5, “Miscellaneous Cable Kit,” for more information.  
1. Prepare the computer for disassembly (Section 5.3).  
2. Remove the palm rest (Section 5.14).  
3. Remove the diskette drive (Section 5.15).  
4. Turn the palm rest bottom side up with the speaker grilles  
facing away from you.  
Maintenance and Service Guide  
5–41  
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Removal and Replacement Procedures  
5. Disconnect both ends of the TouchPad-to-TouchButton board  
cable 1 from the low insertion force (LIF) connectors on the  
TouchPad 2 and TouchButton board 3 (Figure 5-32).  
6. Remove the TouchPad-to-TouchButton board cable.  
Figure 5-32. Removing the TouchPad-to-TouchButton  
Board Cable  
5–42  
Maintenance and Service Guide  
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Removal and Replacement Procedures  
7. Remove the four TM2.5 × 5.0 screws 1 that secure the  
TouchPad, TouchButton board, and TouchPad bracket to the  
palm rest (Figure 5-33).  
8. Remove the TouchPad bracket 2, TouchButton board 3, and  
TouchPad 4 from the palm rest.  
Figure 5-33. Removing the TouchPad Components on  
TouchPad Models  
Maintenance and Service Guide  
5–43  
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Removal and Replacement Procedures  
Dual Stick notebook models have a different TouchPad  
configuration. An additional cable, screw, and board must be  
removed. Steps 9 through 13 apply to Dual Stick models only.  
✎
9. Release the ZIF connector 1 on the pointing stick board to  
which the TouchButton board-to-pointing stick board cable is  
attached and disconnect the cable 2 (Figure 5-34).  
10. Release the ZIF connector 3 on the TouchButton board to  
which the TouchButton board-to-pointing stick board cable is  
attached and disconnect the cable 4.  
11. Disconnect both ends of the TouchPad-to-TouchButton board  
cable from the LIF connectors on the TouchButton board 5  
and TouchPad 6.  
Figure 5-34. Disconnecting the TouchPad-to-TouchButton  
Board and TouchButton Board-to-Pointing Stick  
Board Cables  
5–44  
Maintenance and Service Guide  
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Removal and Replacement Procedures  
12. Remove the five TM2.5 × 5.0 screws 1 that secure the  
TouchPad, TouchButton board, TouchPad bracket, and  
pointing stick board to the palm rest (Figure 5-35).  
13. Remove the TouchPad bracket 2, pointing stick board 3,  
TouchPad 4, and TouchButton board 5 from the palm rest.  
.
Figure 5-35. Removing the TouchPad Components on Dual  
Stick Models  
Reverse the preceding procedures to install the TouchPad  
components.  
Maintenance and Service Guide  
5–45  
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Removal and Replacement Procedures  
5.17 Display Release Assembly  
The display release assembly is included in the Miscellaneous  
Plastics/Hardware Kit, spare part number 285541-001.  
✎
1. Prepare the computer for disassembly (Section 5.3).  
2. Remove the palm rest (Section 5.14).  
3. Turn the palm rest bottom side up with the speaker grilles  
facing forward.  
4. Remove the two TM2.5 × 5.0 screws 1 that secure the  
display release assembly to the palm rest (Figure 5-36).  
5. Remove the assembly 2 from the palm rest.  
Figure 5-36. Removing the Display Release Assembly  
Reverse the preceding procedures to install the display release  
assembly.  
5–46  
Maintenance and Service Guide  
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Removal and Replacement Procedures  
5.18 Charger Board  
Charger Board  
Spare Part Number Information  
Charger board  
285525-001  
The charger board shield is included in the Miscellaneous  
Plastics/Hardware Kit, spare part number 285541-001.  
1. Prepare the computer for disassembly (Section 5.3).  
2. Remove the palm rest (Section 5.14).  
Maintenance and Service Guide  
5–47  
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Removal and Replacement Procedures  
3. Remove the three TM2.5 × 5.0 screws 1 that secure the  
charger board to the base enclosure (Figure 5-37).  
4. Lift the front edge of the charger board shield 2 until it clears  
the base enclosure, then slide the shield forward to remove it.  
5. Lift up on the back edge of the charger board 3 to disconnect  
it from the system board.  
6. Remove the charger board 4 from the base enclosure.  
Figure 5-37. Removing the Charger Board  
Reverse the preceding procedures to install the charger board.  
5.19 Speaker Assembly  
Speaker Assembly  
Spare Part Number Information  
Speaker assembly  
285538-001  
1. Prepare the computer for disassembly (Section 5.3).  
2. Remove the palm rest (Section 5.14).  
5–48  
Maintenance and Service Guide  
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Removal and Replacement Procedures  
3. Remove the charger board (Section 5.18).  
4. Disconnect the speaker cable 1 from the system board  
(Figure 5-38).  
5. Swing the battery bay support bracket 2 to the right until it  
clears the right edge of the speaker assembly.  
6. Lift the front edge of the speaker assembly until it rests at an  
angle 3.  
7. Slide the speaker assembly forward and remove it 4 from the  
base enclosure.  
Figure 5-38. Removing the Speaker Assembly  
Reverse the preceding procedures to install the speaker assembly.  
Maintenance and Service Guide  
5–49  
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Removal and Replacement Procedures  
5.20 Top Cover  
Top Cover  
Spare Part Number Information  
Top cover  
285535-001  
When replacing the top cover, ensure that the microphone is  
removed from the old top cover and installed on the new top  
cover.  
✎
1. Prepare the computer for disassembly (Section 5.3) and  
remove the following components:  
a. LED cover (Section 5.9)  
b. Keyboard (Section 5.10)  
c. Heat spreader (Section 5.11)  
d. Display (Section 5.13)  
e. Palm rest (Section 5.14)  
2. Turn the base enclosure bottom side up with the rear panel  
facing forward.  
5–50  
Maintenance and Service Guide  
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Removal and Replacement Procedures  
3. Remove the two TM2.5 × 8.0 screws that secure the top cover  
to the base enclosure (Figure 5-39).  
Figure 5-39. Removing the Top Cover Screws  
Maintenance and Service Guide  
5–51  
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Removal and Replacement Procedures  
4. Turn the base enclosure top side up with the front facing  
forward.  
5. Remove the three TM2.5 × 5.0 screws 1 that secure the top  
cover to the base enclosure (Figure 5-40).  
6. Lift the top cover straight up 2 approximately one inch, then  
slide it forward 3 until the microphone cable 4 is exposed.  
7. Disconnect the microphone cable 5 from the system board.  
8. Remove the microphone 6 from the top cover.  
9. Remove the top cover from the base enclosure.  
Figure 5-40. Removing the Top Cover and Microphone  
The microphone is included in the Miscellaneous Cable Kit,  
spare part number 285540-001.  
✎
5–52  
Maintenance and Service Guide  
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Removal and Replacement Procedures  
After the top cover is removed, the system board-to-TouchButton  
board cable can be removed. The system board-to-TouchButton  
board cable is included in the Miscellaneous Cable Kit, spare part  
number 285540-001.  
✎
10. Release the ZIF connector 1 to which the system  
board-to-TouchButton board cable is attached and disconnect  
the cable 2 from the system board (Figure 5-41).  
Figure 5-41. Removing the System Board-to-TouchButton  
Board Cable  
Reverse the preceding procedures to install the top cover.  
Maintenance and Service Guide  
5–53  
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Removal and Replacement Procedures  
5.21 Fan  
Fan  
Spare Part Number Information  
Fan  
285543-001  
1. Prepare the computer for disassembly (Section 5.3) and  
remove the following components:  
a. LED cover (Section 5.9)  
b. Keyboard (Section 5.10)  
c. Heat spreader (Section 5.11)  
d. Display (Section 5.13)  
e. Palm rest (Section 5.14)  
f. Top cover (Section 5.20)  
5–54  
Maintenance and Service Guide  
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Removal and Replacement Procedures  
2. Disconnect the fan cable 1 from the system board  
(Figure 5-42).  
3. Remove the fan 2 from the base enclosure.  
Figure 5-42. Removing the Fan  
Reverse the preceding procedures to install the fan.  
Maintenance and Service Guide  
5–55  
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Removal and Replacement Procedures  
5.22 System Board  
System Board  
Spare Part Number Information  
System boards (do not contain memory)  
for use only with Evo Notebook N1020v models and Presario  
1500 models with config. codes beginning with “L”  
for use only with Evo Notebook N1000v models and Presario  
1500 models with config. codes beginning with “K”  
311282-001  
285515-001  
When replacing the system board, ensure that the following  
components are removed from the old system board and installed  
on the new system board:  
✎
■
■
■
■
■
Memory expansion boards (Section 5.5)  
Mini PCI communications board (Section 5.6)  
Disk cell RTC battery (Section 5.7)  
Processor (Section 5.12)  
Modem cable (Section 5.23)  
1. Prepare the computer for disassembly (Section 5.3) and  
remove the following components:  
a. LED cover (Section 5.9)  
b. Keyboard (Section 5.10)  
c. Heat spreader (Section 5.11)  
d. Display (Section 5.13)  
e. Palm rest (Section 5.14)  
f. Charger board and shield (Section 5.18)  
g. Speaker assembly (Section 5.19)  
5–56  
Maintenance and Service Guide  
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Removal and Replacement Procedures  
h. Top cover, microphone, and TouchPad cable  
(Section 5.20)  
i. Fan (Section 5.21)  
2. Remove the two TM2.5 × 5.0 screws 1 that secure the optical  
drive front alignment rail to the base enclosure (Figure 5-43).  
3. Remove the front alignment rail 2 from the base enclosure.  
4. Remove the two TM2.5 × 5.0 screws 3 that secure the optical  
drive rear alignment rail to the base enclosure.  
5. Remove the rear alignment rail 4 from the base enclosure.  
Figure 5-43. Removing the Optical Drive Alignment Rails  
The optical drive alignment rails are included in the  
Miscellaneous Plastics/Hardware Kit, spare part number  
285541-001.  
✎
Maintenance and Service Guide  
5–57  
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Removal and Replacement Procedures  
6. Remove the following screws:  
❏
❏
❏
TM2.5 × 5.0 screw 1 next to the PC Card assembly  
(Figure 5-44)  
TM2.5 × 5.0 screw 2 next to the RJ-11 and  
RJ-45 connectors  
TM2.5 × 5.0 screw 3 next to the audio connectors  
Figure 5-44. Removing the System Board Screws  
5–58  
Maintenance and Service Guide  
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Removal and Replacement Procedures  
7. Lift the front edge of the system board until it rests at an  
angle 1 (Figure 5-45).  
8. Slide the system board forward 2 and remove it from the  
base enclosure.  
Figure 5-45. Removing the System Board  
Reverse the preceding procedures to install the system board.  
Maintenance and Service Guide  
5–59  
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Removal and Replacement Procedures  
5.23 Modem Cable  
The modem cable is included in the Miscellaneous Cable Kit,  
spare part number 285540-001.  
✎
1. Prepare the computer for disassembly (Section 5.3) and  
remove the following components:  
a. LED cover (Section 5.9)  
b. Keyboard (Section 5.10)  
c. Heat spreader (Section 5.11)  
d. Display (Section 5.13)  
e. Palm rest (Section 5.14)  
f. Top cover (Section 5.20)  
g. Fan (Section 5.21)  
h. System board (Section 5.22)  
5–60  
Maintenance and Service Guide  
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Removal and Replacement Procedures  
2. Turn the system board bottom side up with the rear panel  
facing forward.  
3. Remove the PM2.0 × 4.5 screw 1 that secures the modem  
ground cable to the system board (Figure 5-46).  
4. Disconnect the modem cable 2 from the system board.  
5. Remove the cable from the clips 3 on the system board.  
Figure 5-46. Removing the Modem Cable  
Reverse the preceding procedures to install the modem cable.  
Maintenance and Service Guide  
5–61  
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6
Specifications  
This chapter provides physical and performance specifications.  
Table 6-1  
Notebook  
Dimensions  
Height  
Width  
Depth  
3.94 cm  
32.74 cm  
26.75 cm  
1.55 in  
12.89 in  
10.53 in  
Weight (varies by notebook configuration)  
with 15.1-inch display  
and Intel Pentium 4  
processor  
with 14.1-inch display  
and Intel Pentium 4  
processor  
with 15.1-inch display  
and Intel Celeron  
processor  
with 15.1-inch display  
and Intel Celeron  
processor  
3.22 kg  
3.09 kg  
3.12 kg  
2.99 kg  
7.09 lb  
6.82 lb  
6.87 lb  
6.60 lb  
Maintenance and Service Guide  
6–1  
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Specifications  
Table 6-1  
Notebook (Continued)  
Stand-alone power requirements  
Nominal operating  
voltage  
14.4 V (8 cell)  
Average operating  
power  
Peak operating  
power  
Power in Suspend  
mode  
29.7 W desktop  
80 W on AC, 55 W on DC  
< 1000 mW  
Power in Hibernation  
mode  
< 100 mW  
Temperature  
Operating  
Nonoperating  
10° to 35° C  
-10° to 60° C  
50° to 95° F  
14° to 140° F  
Relative humidity (noncondensing)  
Operating  
10% to 90%  
Nonoperating  
5% to 90%, 38.7° C (101.6° F) maximum wet bulb  
temperature  
6–2  
Maintenance and Service Guide  
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Specifications  
Table 6-1  
Notebook (Continued)  
Altitude (unpressurized)  
Operating  
Nonoperating  
0 to 3,048 m  
0 to 9,144 m  
0 to 10,000 ft  
0 to 30,000 ft  
Shock  
Operating  
Nonoperating  
10 G, 11 ms, half-sine  
60 G, 11 ms, half-sine  
Vibration  
Operating  
0.5 G zero-to-peak, 10 to 500 Hz, 0.25 oct/min  
sweep rate  
Nonoperating  
1.0 G zero-to-peak, 10 to 500 Hz, 0.5 oct/min  
sweep rate  
Applicable product safety standards specify thermal limits for  
plastic surfaces. The computer operates well within this range of  
temperatures.  
✎
Maintenance and Service Guide  
6–3  
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Specifications  
Table 6-2  
15.0-inch SXGA+, TFT Display  
Dimensions  
Height  
Width  
Diagonal  
22.86 cm  
29.97 cm  
38.10 cm  
9.00 in  
11.80 in  
15.00 in  
Number of colors  
Contrast ratio  
Brightness  
Up to 16.8 million  
150:1  
150 nit typical  
Pixel resolution  
Pitch  
Format  
0.264 × 0.264 mm  
1400 × 1050  
Configuration  
RGB stripe  
Backlight  
Edge lit  
80 × 25  
5.75 W  
Character display  
Total power  
consumption  
6–4  
Maintenance and Service Guide  
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Specifications  
Table 6-3  
15.0-inch XGA, TFT Display  
Dimensions  
Height  
Width  
Diagonal  
22.86 cm  
29.97 cm  
38.10 cm  
9.00 in  
11.80 in  
15.00 in  
Number of colors  
Contrast ratio  
Brightness  
Up to 16.8 million  
150:1  
120+ nit typical  
Pixel resolution  
Pitch  
Format  
0.297 × 0.297 mm  
1024 × 768  
Configuration  
RGB stripe  
Backlight  
Edge lit  
80 × 25  
5.00 W  
Character display  
Total power  
consumption  
Maintenance and Service Guide  
6–5  
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Specifications  
Table 6-4  
14.1-inch XGA, TFT Display  
Dimensions  
Height  
Width  
Diagonal  
28.50 mm  
21.49 mm  
35.81 mm  
11.22 in  
8.46 in  
14.1 in  
Number of colors  
Contrast ratio  
Brightness  
Up to 16.8 million  
150:1  
120 nits typical  
Pixel resolution  
Pitch  
Format  
0.264 × 0.264 mm  
1024 × 768  
Configuration  
RGB stripe  
Backlight  
Edge lit  
80 × 25  
4.2 W  
Character display  
Total power  
consumption  
6–6  
Maintenance and Service Guide  
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Specifications  
Table 6-5  
Hard Drives  
40 GB  
30 GB  
20 GB  
User capacity per  
drive  
40.0 GB  
30.0 GB  
20.0 GB  
1
Drive height  
Drive width  
Interface type  
9.5 mm  
70 mm  
ATA-5  
9.5 mm  
70 mm  
ATA-5  
9.5 mm  
70 mm  
ATA-5  
Seek times (typical read, including setting)  
Single track  
Average  
Full stroke  
3 ms  
13 ms  
24 ms  
3 ms  
13 ms  
24 ms  
3 ms  
13 ms  
24 ms  
3
Logical blocks  
78,140,160  
58,605,120  
39,070,080  
Logical configuration  
Cylinders  
Heads  
16,683  
16  
16,683  
16  
16,683  
16  
Sectors per track  
63  
63  
63  
1
1 GB = 1,073,741,824 bytes.  
3
Actual drive specifications may differ slightly.  
Certain restrictions and exclusions apply. Consult the Compaq Customer  
Support Center for details.  
Maintenance and Service Guide  
6–7  
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Specifications  
Table 6-5  
Hard Drives (Continued)  
40 GB  
30 GB  
20 GB  
Physical configuration  
3
Cylinders  
Heads  
22,784  
4
25,800  
2
22,784  
4
Sectors per  
track  
293 to 560  
398 to 731  
293 to 560  
3
Bytes per sector  
512  
512  
512  
3
Buffer size  
2 MB  
512 KB  
4200 rpm  
512 KB  
4200 rpm  
Disk rotational  
speed  
4200 rpm  
Transfer rate  
Interface max  
66.6  
100  
66.6  
2
(MB/s)  
3
Media (Mb/s)  
109 to 203  
155 to 256  
109 to 203  
2
System capability may differ.  
3
Actual drive specifications may differ slightly.  
Certain restrictions and exclusions apply. Consult the Compaq Customer  
Support Center for details.  
6–8  
Maintenance and Service Guide  
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Specifications  
Table 6-6  
Diskette Drive  
Diskette size  
Activity indicator  
Height  
3.5 inch  
On system  
12.7 mm (0.5 in)  
512  
Bytes per sector  
Sectors per track  
High density  
Low density  
18 (1.44 MB)  
9
Tracks per side  
80  
80  
High density  
Low density  
Read/write heads  
2
Average seek times  
Track-to-track (high/low)  
Average (high/low)  
Settling time  
3 to 6 ms  
95 to 174 ms  
15 ms  
Latency average  
100 ms  
Maintenance and Service Guide  
6–9  
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Specifications  
Table 6-7  
DVD-ROM Drive  
Applicable disk  
DVD-5, DVD-9, DVD-10  
CD-ROM (Mode 1 and 2)  
CD Digital Audio  
CD-XA ready (Mode 2, Form 1 and 2)  
CD-I ready (Mode 2, Form 1 and 2)  
CD-R (read only)  
CD Plus  
Photo CD (single/multisession)  
CD-Bridge  
Center hole diameter  
Disk diameter  
Disk thickness  
Track pitch  
1.5 cm  
.59 in  
12 cm, 8 cm  
1.2 mm  
.047 in  
.74 µm  
Access time (typical reads, including setting)  
Random (DVD media)  
Full stroke (DVD media)  
Random (CD media)  
Full stroke (CD media)  
< 125 ms  
< 225 ms  
< 100 ms  
< 175 ms  
Audio output level  
Cache buffer  
Line-out, 0.7 to 0.9 Vrms  
512 KB  
Data transfer rate (typical, including setting)  
Max 24X CD  
Max 8X DVD  
3600 KB/s (150 KB/s at 1X CD rate)  
10,800 KB/s (1352 KB/s at 1X  
DVD rate)  
Startup time  
Stop time  
< 12 seconds (typical)  
< 3 seconds  
6–10  
Maintenance and Service Guide  
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Specifications  
Table 6-8  
DVD-RW Drive  
Applicable disk  
DVD-5, DVD-9, DVD-10  
CD-ROM (Mode 1 and 2)  
CD Digital Audio  
CD-XA ready (Mode 2, Form 1 and 2)  
CD-I ready (Mode 2, Form 1 and 2)  
CD-R (read only)  
CD Plus  
Photo CD (single/multisession)  
CD-Bridge  
Center hole diameter  
Disk diameter  
Disk thickness  
Track pitch  
1.5 cm  
.59 in  
12 cm, 8 cm  
1.2 mm  
.047 in  
1.60 µm  
Access time  
Random  
< 120 ms  
< 175 ms  
Full stroke  
Audio output level  
Cache buffer  
Line-out, 0.7 to 0.9 Vrms  
2 MB  
Data transfer rate  
CD-R (8X)  
1200 KB/s (150 KB/s at 1X CD rate)  
1200 KB/s (150 KB/s at 1X CD rate)  
3600 KB/s (150 KB/s at 1X CD rate)  
10,800 KB/s (1352 KB/s at  
1X DVD rate)  
CD-RW (8X)  
CD-ROM (24X)  
DVD (8X)  
Normal PIO Mode 4 (single burst)  
16.6 MB/s  
Startup time  
Single  
Multi-session  
< 7 seconds (typical)  
< 30 seconds (typical)  
Stop time  
< 3 seconds  
Maintenance and Service Guide  
6–11  
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Specifications  
Table 6-9  
CD-ROM Drive  
Applicable disk  
CD-ROM (Mode 1, 2, and 3)  
CD-XA ready (Mode 2, Form 1 and 2)  
CD-I ready (Mode 2, Form 1 and 2)  
CD-R (read only)  
CD Plus  
Photo CD (single/multisession)  
CD-Extra  
Video CD  
CD-WO (fixed packets only)  
CD-Bridge  
Center hole diameter  
Disk diameter  
Disk thickness  
Track pitch  
1.5 cm  
.59 in  
12 cm, 8 cm  
1.2 mm  
.047 in  
1.6 µm  
Access time  
Random  
Full stroke  
< 150 ms  
< 300 ms  
Cache buffer  
128 KB  
Data transfer rate  
Sustained, 16X  
150 KB/s at 1X  
Variable  
1500 to 3600 KB/s (10X to 24X)  
16.66 KB/s  
Normal PIO Mode 4 (single burst)  
Startup time  
Stop time  
< 8 seconds  
< 4 seconds  
6–12  
Maintenance and Service Guide  
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Specifications  
Table 6-10  
CD-RW Drive  
Center hole diameter  
Disk diameter  
Disk thickness  
Track pitch  
1.5 cm  
.59 in  
12 cm, 8 cm  
1.2 mm  
.74 µm  
.047 in  
Access time  
Random  
Full stroke  
< 150 ms  
< 225 ms  
Audio output level  
Cache buffer  
Line-out, 0.7 Vrms  
128 KB  
Data transfer rate  
Sustained, 16X  
150 KB/s  
Sustained, 4X CD-RW  
Normal PIO Mode 4 (single burst)  
5,520 KB/s  
16.6 MB/s  
Startup time  
Stop time  
< 15 seconds  
< 6 seconds  
Maintenance and Service Guide  
6–13  
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Specifications  
Table 6-11  
External AC Adapter  
Weight  
.85 lb  
.39 kg  
Power supply  
Operating watts  
Operating voltage  
Operating current  
90 W  
110 to 240 VAC RMS  
1.5 A RMS  
Operating frequency range  
50 to 60 Hz AC  
Table 6-12  
8-cell, Li ion Battery Pack  
Dimensions  
Length  
Width  
Depth  
Weight  
12.57 cm  
8.79 cm  
2.03 cm  
.44 kg  
4.95 in  
3.46 in  
0.80 in  
0.96 lb  
Energy  
Voltage  
14.8 V  
Amp-hour capacity  
Watt-hour capacity  
minimum 3.7 Ah, typical 3.9 Ah  
minimum 53.2 Ah, typical 56.1 Ah  
Temperature  
Operating  
Nonoperating  
0 to 42° C  
0 to 60° C  
32 to 108° F  
32 to 140° F  
6–14  
Maintenance and Service Guide  
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Specifications  
Table 6-13  
System DMA  
Hardware DMA System Function  
DMA0  
DMA1  
Available for audio  
Entertainment audio  
(default; alternate = DMA0, DMA3, none)  
DMA2  
DMA3  
Diskette drive  
ECP parallel port LPT1  
(default; alternate = DMA0, none)  
DMA4  
DMA5  
DMA6  
DMA7  
DMA controller cascading (not available)  
Available for PC Card  
Not assigned  
Not assigned  
PC Card controller can use DMA 1, 2, or 5.  
✎
Maintenance and Service Guide  
6–15  
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Specifications  
Table 6-14  
System Interrupts  
Hardware IRQ  
IRQ0  
System Function  
System timer  
IRQ1  
Keyboard controller  
IRQ2  
Cascaded  
IRQ3  
COM2  
IRQ4  
COM1  
IRQ5  
Audio (default)*  
IRQ6  
Diskette drive  
IRQ7  
Parallel port  
IRQ8  
Real time clock (RTC)  
Infrared  
IRQ9  
IRQ10  
IRQ11  
IRQ12  
IRQ13  
IRQ14  
IRQ15  
System use  
System use  
Internal point stick or external mouse  
Coprocessor (not available to any peripheral)  
IDE interface (hard drive and optical drive)  
System use  
PC Cards may assert IRQ3, IRQ4, IRQ5, IRQ7, IRQ9, IRQ10, IRQ11,  
or IRQ15. Either the infrared or the serial port may assert IRQ3 or  
IRQ4.  
✎
*Default configuration; audio possible configurations are IRQ5, IRQ7, IRQ9,  
IRQ10, or none.  
6–16  
Maintenance and Service Guide  
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Specifications  
Table 6-15  
System I/O Addresses  
I/O Address (hex) System Function (shipping configuration)  
000 - 00F  
010 - 01F  
020 - 021  
022 - 024  
025 - 03F  
02E - 02F  
040 - 05F  
044 - 05F  
060  
DMA controller no. 1  
Unused  
Interrupt controller no. 1  
Opti chipset configuration registers  
Unused  
87334 “Super IO” configuration for CPU  
Counter/timer registers  
Unused  
Keyboard controller  
Port B  
061  
062 - 063  
064  
Unused  
Keyboard controller  
Unused  
065 - 06F  
070 - 071  
072 - 07F  
080 - 08F  
090 - 091  
092  
NMI enable/real time clock  
Unused  
DMA page registers  
Unused  
Port A  
093 - 09F  
0A0 - 0A1  
Unused  
Interrupt controller no. 2  
Maintenance and Service Guide  
6–17  
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Specifications  
Table 6-15  
System I/O Addresses (Continued)  
I/O Address (hex) System Function (shipping configuration)  
0A2 - 0BF  
0C0 - 0DF  
0E0 - 0EF  
0F0 - 0F1  
0F2 - 0FF  
100 - 16F  
170 - 177  
178 - 1EF  
1F0 - 1F7  
1F8 - 200  
201  
Unused  
DMA controller no. 2  
Unused  
Coprocessor busy clear/reset  
Unused  
Unused  
Secondary fixed disk controller  
Unused  
Primary fixed disk controller  
Unused  
Joystick (decoded in ESS1688)  
Unused  
202 - 21F  
220 - 22F  
230 - 26D  
26E - 26  
Entertainment audio  
Unused  
Unused  
278 - 27F  
280 - 2AB  
2A0 - 2A7  
2A8 - 2E7  
2E8 - 2EF  
Unused  
Unused  
Unused  
Unused  
Reserved serial port  
6–18  
Maintenance and Service Guide  
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Specifications  
Table 6-15  
System I/O Addresses (Continued)  
I/O Address (hex) System Function (shipping configuration)  
2F0 - 2F7  
2F8 - 2FF  
300 - 31F  
320 - 36F  
370 - 377  
378 - 37F  
380 - 387  
388 - 38B  
38C - 3AF  
3B0 - 3BB  
3BC - 3BF  
3C0 - 3DF  
3E0 - 3E1  
3E2 - 3E3  
3E8 - 3EF  
3F0 - 3F7  
3F8 - 3FF  
CF8 - CFB  
CFC - CFF  
Unused  
Infrared port  
Unused  
Unused  
Secondary diskette drive controller  
Parallel port (LPT1/default)  
Unused  
FM synthesizer - OPL3  
Unused  
VGA  
Reserved (parallel port/no EPP support)  
VGA  
PC Card controller in CPU  
Unused  
Internal modem  
“A” diskette controller  
Serial port (COM1/default)  
PCI configuration index register (PCIDIVO-1)  
PCI configuration data register (PCIDIVO-1)  
Maintenance and Service Guide  
6–19  
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Specifications  
Table 6-16  
System Memory Map  
Size  
Memory Address  
System Function  
Base memory  
Video memory  
Video BIOS  
640 KB 00000000 - 0009FFFF  
128 KB 000A0000 - 000BFFFF  
48 KB  
000C0000 - 000CBFFF  
160 KB 000C8000 - 000E7FFF  
Unused  
64 KB  
15 MB  
58 MB  
58 MB  
2 MB  
000E8000 - 000FFFFF  
00100000 - 00FFFFFF  
01000000 - 047FFFFF  
04800000 - 07FFFFFF  
08000000 - 080FFFFF  
08200000 - FFFEFFFF  
FFFF0000 - FFFFFFFF  
System BIOS  
Extended memory  
Super extended memory  
Unused  
Video memory (direct access)  
Unused  
4 GB  
64 KB  
System BIOS  
6–20  
Maintenance and Service Guide  
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A
Connector Pin Assignments  
Table A-1  
RJ-45 Network Interface  
Pin  
1
Signal  
Pin  
5
Signal  
Transmit +  
Transmit -  
Receive +  
Unused  
Unused  
Receive -  
Unused  
Unused  
2
6
3
7
4
8
Maintenance and Service Guide  
A–1  
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Connector Pin Assignments  
Table A-2  
RJ-11 Modem  
Pin  
1
Signal  
Unused  
Tip  
Pin  
4
Signal  
Unused  
Unused  
Unused  
2
5
3
Ring  
6
Table A-3  
Universal Serial Bus  
Pin  
1
Signal  
+5 VDC  
Data -  
Pin  
3
Signal  
Data +  
2
4
Ground  
A–2  
Maintenance and Service Guide  
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Connector Pin Assignments  
Table A-4  
S-Video  
Pin  
1
Signal  
Pin  
3
Signal  
Ground (Y)  
Ground (C)  
Y-Luminance (Intensity)  
C-Chrominance (Color)  
2
4
Table A-5  
External Keyboard/Mouse  
Pin  
1
Signal  
Pin  
4
Signal  
Keyboard/mouse DATA  
Keyboard/mouse DATA  
Ground  
+5 VDC  
2
5
Keyboard/mouse CLK  
Keyboard/mouse CLK  
3
6
Maintenance and Service Guide  
A–3  
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Connector Pin Assignments  
Table A-6  
Parallel  
Pin  
1
Signal  
Pin  
10  
11  
12  
13  
14  
15  
16  
17  
Signal  
Strobe*  
Acknowledge*  
Busy  
2
Data bit 0  
Data bit 1  
Data bit 2  
Data bit 3  
Data bit 4  
Data bit 5  
Data bit 6  
Data bit 7  
3
Paper out  
Select  
4
5
Auto line feed*  
Error*  
6
7
Initialize printer*  
Select in*  
8
9
18-25 Signal ground  
*Signal is active low.  
A–4  
Maintenance and Service Guide  
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Connector Pin Assignments  
Table A-7  
External Monitor  
Pin  
1
Signal  
Pin  
9
Signal  
+5 VDC  
Red analog  
Green analog  
Blue analog  
Not connected  
Ground  
2
10  
11  
12  
13  
14  
15  
Ground  
3
Monitor detect  
DDC 2B data  
Horizontal sync  
Vertical sync  
DDC 2B clock  
4
5
6
Ground analog  
Ground analog  
Ground analog  
7
8
Maintenance and Service Guide  
A–5  
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Connector Pin Assignments  
Table A-8  
Stereo Speaker/Headphone  
Pin  
Signal  
Pin  
Signal  
1
Audio out  
2
Ground  
Table A-9  
Microphone  
Pin  
Signal  
Pin  
Signal  
1
Audio in  
2
Ground  
A–6  
Maintenance and Service Guide  
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B
Power Cord Set Requirements  
3-Conductor Power Cord Set  
The wide range input feature of the notebook permits it to operate  
from any line voltage from 100 to 120 or 220 to 240 volts AC.  
The power cord set received with the computer meets the  
requirements for use in the country where the equipment is  
purchased.  
Power cord sets for use in other countries must meet the  
requirements of the country where the computer is used. For more  
information on power cord set requirements, contact a Compaq  
authorized reseller or service provider.  
General Requirements  
The requirements listed below are applicable to all countries:  
■
■
The length of the power cord set must be at least 1.5 m  
(5.00 feet) and no more than 2.0 m (6.50 feet).  
All power cord sets must be approved by an acceptable  
accredited agency responsible for evaluation in the country  
where the power cord set will be used.  
■
■
The power cord set must have a minimum current capacity of  
10 amperes and a nominal voltage rating of 125 or 250 volts  
AC, as required by each country’s power system.  
The appliance coupler must meet the mechanical  
configuration of an EN 60 320/IEC 320 Standard Sheet C13  
connector, for mating with the appliance inlet on the back of  
the computer.  
Maintenance and Service Guide  
B–1  
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Power Cord Set Requirements  
Country-Specific Requirements  
3-Conductor Power Cord Set Requirements  
Country  
Australia  
Austria  
Accredited Agency  
EANSW  
OVE  
Applicable Note Number  
1
1
1
2
1
1
1
1
1
3
1
1
1
1
Belgium  
Canada  
Denmark  
Finland  
CEBC  
CSA  
DEMKO  
FIMKO  
UTE  
France  
Germany  
Italy  
VDE  
IMQ  
Japan  
METI  
The Netherlands  
Norway  
KEMA  
NEMKO  
SEMKO  
SEV  
Sweden  
Switzerland  
B–2  
Maintenance and Service Guide  
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Power Cord Set Requirements  
3-Conductor Power Cord Set Requirements (Continued)  
Country  
Accredited Agency  
Applicable Note Number  
United Kingdom  
United States  
Notes  
BSI  
UL  
1
2
2
1. The flexible cord must be <HAR> Type HO5VV-F, 3-conductor, 1.0 mm  
conductor size. The power cord set fittings (appliance coupler and wall plug)  
must bear the certification mark of the agency responsible for evaluation in  
the country where they will be used.  
2. The flexible cord must be Type SPT-3 or equivalent, No. 18 AWG,  
3-conductor. The wall plug must be a two-pole grounding type with a NEMA  
5-15P (15 A, 125 V) or NEMA 6-15P (15 A, 250 V) configuration.  
3. The appliance coupler, flexible cord, and wall plug must bear a “T” mark and  
registration number in accordance with the Japanese Dentori Law. The  
2
flexible cord must be Type VCT or VCTF, 3-conductor, 1.00 mm conductor  
size. The wall plug must be a two-pole grounding type with a Japanese  
Industrial Standard C8303 (7 A, 125 V) configuration.  
Maintenance and Service Guide  
B–3  
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C
Screw Listing  
This appendix provides specification and reference information  
for the screws used in the computer. All screws listed in this  
appendix are available in the Miscellaneous Screw Kit, spare part  
number 285542-001.  
Maintenance and Service Guide  
C–1  
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Table C-1  
Torx T8 Metric 2.5 × 5.0 Screw  
Head  
Color  
Qty Length  
30 5.0 mm  
Thread  
Width  
Silver  
2.5 mm  
5.0 mm  
Where used:  
Two screws that secure the optical drive to the computer  
(documented in Section 5.3)  
Figure C-1. TM2.5 × 5.0 Screw Locations  
C–2  
Maintenance and Service Guide  
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Table C-1  
Torx T8 Metric 2.5 × 5.0 Screw (Continued)  
Head  
Color  
Qty Length  
30 5.0 mm  
Thread  
Width  
Silver  
2.5 mm  
5.0 mm  
Where used:  
Two screws that secure the connector cover to the base enclosure  
(documented in Section 5.8)  
Figure C-2. TM2.5 × 5.0 Screw Locations  
Maintenance and Service Guide  
C–3  
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Table C-1  
Torx T8 Metric 2.5 × 5.0 Screw (Continued)  
Head  
Color  
Qty Length  
30 5.0 mm  
Thread  
Width  
Silver  
2.5 mm  
5.0 mm  
Where used:  
1 One screw that secures the heat spreader to the base enclosure  
(documented in Section 5.11)  
2 One screw that secures the display video cable ground loop to the heat  
spreader (documented in Sections 5.11 and 5.13)  
Figure C-3. TM2.5 × 5.0 Screw Locations  
C–4  
Maintenance and Service Guide  
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Table C-1  
Torx T8 Metric 2.5 × 5.0 Screw (Continued)  
Head  
Color  
Qty Length  
30 5.0 mm  
Thread  
Width  
Silver  
2.5 mm  
5.0 mm  
Where used:  
One screw that secures the display inverter cable ground loop to the heat  
spreader (documented in Section 5.13)  
Figure C-4. TM2.5 × 5.0 Screw Locations  
Maintenance and Service Guide  
C–5  
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Table C-1  
Torx T8 Metric 2.5 × 5.0 Screw (Continued)  
Head  
Color  
Qty Length  
30 5.0 mm  
Thread  
Width  
Silver  
2.5 mm  
5.0 mm  
Where used:  
1 Three screws that secure the diskette drive to the palm rest  
(documented in Section 5.15)  
2 TouchPad only models—Four screws that secure the TouchPad  
components to the palm rest (documented in Section 5.16)  
2 Dual Stick models—Five screws that secure the TouchPad components to  
the palm rest (documented in Section 5.16)  
3 Two screws that secure the display release assembly to the palm rest  
(documented in Section 5.17)  
Figure C-5. TM2.5 × 5.0 Screw Locations  
C–6  
Maintenance and Service Guide  
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Table C-1  
Torx T8 Metric 2.5 × 5.0 Screw (Continued)  
Head  
Color  
Qty Length  
30 5.0 mm  
Thread  
Width  
Silver  
2.5 mm  
5.0 mm  
Where used:  
Three screws that secure the charger board and shield to the base enclosure  
(documented in Section 5.18)  
Figure C-6. TM2.5 × 5.0 Screw Locations  
Maintenance and Service Guide  
C–7  
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Table C-1  
Torx T8 Metric 2.5 × 5.0 Screw (Continued)  
Head  
Color  
Qty Length  
30 5.0 mm  
Thread  
Width  
Silver  
2.5 mm  
5.0 mm  
Where used:  
Three screws that secure the top cover to the base enclosure  
(documented in Section 5.20)  
Figure C-7. TM2.5 × 5.0 Screw Locations  
C–8  
Maintenance and Service Guide  
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Table C-1  
Torx T8 Metric 2.5 × 5.0 Screw (Continued)  
Head  
Color  
Qty Length  
30 5.0 mm  
Thread  
Width  
Silver  
2.5 mm  
5.0 mm  
Where used:  
1 Two screws that secure the optical drive front alignment rail to the base  
enclosure (documented in Section 5.22)  
2 Two screws that secure the optical drive rear alignment rail to the base  
enclosure (documented in Section 5.22)  
3 Three screws that secure the system board to the base enclosure  
(documented in Section 5.22)  
Figure C-8. TM2.5 × 5.0 Screw Locations  
Maintenance and Service Guide  
C–9  
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Table C-2  
Torx T8 Metric 2.5 × 8.0 Screw  
Head  
Color  
Qty Length  
11 8.0 mm  
Thread  
Width  
Silver  
2.5 mm  
4.0 mm  
Where used:  
1 One screw that secures the hard drive to the base enclosure  
(documented in Section 5.3)  
2 Two screws that secure the LED cover to the base enclosure  
(documented in Section 5.9)  
3 Five screws that secure the palm rest to the base enclosure  
(documented in Section 5.14)  
4 Two screws that secure the top cover to the base enclosure  
(documented in Section 5.20)  
Figure C-9. TM2.5 × 8.0 Screw Locations  
C–10  
Maintenance and Service Guide  
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Table C-2  
Torx T8 Metric 2.5 × 8.0 Screw (Continued)  
Head  
Color  
Qty Length  
11 8.0 mm  
Thread  
Width  
Silver  
2.5 mm  
4.0 mm  
Where used:  
One screw that secures the heat spreader to the base enclosure  
(documented in Section 5.11)  
Figure C-10. TM2.5 × 8.0 Screw Locations  
Maintenance and Service Guide  
C–11  
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Table C-3  
Phillips Metric 3.0 × 3.0 Screw  
Head  
Color  
Qty Length  
3.0 mm  
Thread  
Width  
Silver  
4
3.0 mm  
5.0 mm  
Where used:  
Four screws that secure the hard drive to the hard drive bracket  
(documented in Section 5.3)  
Figure C-11. PM3.0 × 3.0 Screw Locations  
C–12  
Maintenance and Service Guide  
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Table C-4  
Phillips Metric 2.5 × 4.0 Screw  
Head  
Color  
Qty Length  
4.0 mm  
Thread  
Width  
Silver  
2
2.5 mm  
5.0 mm  
Where used:  
1 One screw that secures the memory expansion compartment cover to the  
base enclosure (documented in Section 5.5)  
2 One screw that secures the mini PCI compartment cover to the base  
enclosure (documented in Section 5.6)  
Figure C-12. PM2.5 × 4.0 Screw Locations  
Maintenance and Service Guide  
C–13  
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Table C-5  
Torx T8 Metric 2.5 × 14.0 Shoulder Screw  
Head  
Color  
Qty Length  
Thread  
Width  
Silver  
4
14.0 mm 2.0 mm  
6.0 mm  
Where used:  
Four screws that secure the heat spreader to the base enclosure  
(documented in Section 5.11)  
Figure C-13. TM2.5 × 14.0 Shoulder Screw Locations  
C–14  
Maintenance and Service Guide  
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Table C-6  
Torx T8 Metric 2.5 × 9.0 Screw  
Head  
Color  
Qty Length  
9.0 mm  
Thread  
Width  
Silver  
4
2.5 mm  
5.0 mm  
Where used:  
Four screws that secure the display assembly to the base enclosure  
(documented in Section 5.13)  
Figure C-14. TM2.5 × 9.0 Screw Locations  
Maintenance and Service Guide  
C–15  
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Table C-7  
Phillips Metric 2.0 × 4.5 Screw  
Head  
Color  
Qty Length  
4.5 mm  
Thread  
Width  
Silver  
1
2.0 mm  
4.0 mm  
Where used:  
One screw that secures the modem cable to the system board  
(documented in Section 5.23)  
Figure C-15. PM2.0 × 4.5 Screw Locations  
C–16  
Maintenance and Service Guide  
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Index  
1394 jack 1–32  
C
cables  
A
power cords 3–24, B–1  
AC adapter  
service considerations 4–2  
caps lock light 1–38  
CD-ROM drive  
spare part numbers 3–24  
specifications 6–14  
Advanced Port Replicator,  
spare part number 3–24  
audio troubleshooting 2–25  
OS loading problems 2–24  
spare part number 3–17,  
3–23, 5–7  
B
specifications 6–12  
base enclosure, spare part  
number 3–15  
CD-RW drive  
spare part number 3–17,  
3–23, 5–7  
specifications 6–13  
Certificate of Authenticity  
label 1–40  
battery components  
bay 1–32, 1–40  
bezel  
illustrated 3–18  
removal 5–6  
charger board  
light 1–32, 1–38  
pack  
removal 5–47  
spare part  
removal 5–5  
spare part  
number 3–13, 5–47  
charger board shield 3–18  
Common Port Replicator,  
spare part number 3–24  
Compaq Diagnostics 2–1, 2–7  
components  
numbers 3–17, 5–5  
release latch 1–40, 5–5  
specifications 6–14  
battery, real time clock (RTC)  
removal 5–18  
spare part  
number 3–17, 5–18  
bottom components 1–39  
bottom 1–39  
front 1–31  
keyboard 1–35  
left side 1–33  
real panel 1–33  
Maintenance and Service Guide  
Index–1  
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Index  
right side 1–31  
top 1–37  
Computer Setup  
D
design overview 1–41  
diagnostics  
Advanced Menu 2–5  
File Menu 2–3  
overview 2–1  
configuration  
information 2–7  
test information 2–8  
digital audio button 1–38  
disassembly sequence  
chart 5–3  
Security Menu 2–4  
connector cover  
illustrated 3–18  
location 1–39  
removal 5–19  
connector pin assignments  
external monitor  
diskette drive 1–34  
OS loading problems 2–23  
removal 5–39  
spare part numbers 3–11,  
3–23, 5–39  
connector A–5  
headphone jack A–6  
keyboard connector A–3  
microphone jack A–6  
modem connector A–2  
monitor connector A–5  
mouse connector A–3  
network connector A–1  
parallel connector A–4  
RJ-11 jack A–2  
specifications 6–9  
diskette drive cable  
illustrated 3–20  
removal 5–40  
display  
illustrated 3–2  
removal 5–30  
spare part  
numbers 3–3, 5–30  
specifications 6–4,  
6–5, 6–6  
RJ-45 jack A–1  
speaker jack A–6  
S-Video A–3  
display hinge cover  
illustrated 3–18  
USB connector A–2  
connectors, service  
considerations 4–2  
cursor control keys 1–36  
removal 5–33  
display inverter board, spare  
part number 3–3, 5–30  
display lid switch 1–38  
display release assembly  
illustrated 3–18  
removal 5–46  
display release latch 1–32  
DMA specifications 6–15  
Index–2  
Maintenance and Service Guide  
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Index  
docking connector 1–39  
docking station,  
troubleshooting 2–18  
drive indicator light 1–38  
drives, preventing damage 4–3  
DVD-ROM drive  
Fn key 1–36  
front components 1–31  
function keys 1–35  
G
grounding equipment and  
methods 4–6  
OS loading problems 2–24  
spare part number 3–17,  
3–23, 5–7  
H
hard drive  
OS loading problems 2–20  
removal 5–10  
spare part  
specifications 6–10, 6–11  
E
Easy Access Buttons 1–37  
EasyScroll 1–38  
electrostatic discharge  
4–4, 4–7  
embedded numeric  
keypad 1–36  
numbers 3–23, 5–10  
specifications 6–7  
hard drive bay 1–40  
hard drive bracket  
illustrated 3–18  
removal 5–12  
hard drive retention  
screw 1–40  
headphone jack  
location 1–33  
external monitor connector  
location 1–34  
pin assignments A–5  
F
fan  
pin assignments A–6  
heat spreader  
location 1–34  
removal 5–54  
spare part  
removal 5–25  
spare part  
number 3–13, 5–54  
features 1–27  
feet  
numbers 3–11, 5–25  
I
I/O address  
illustrated 3–18  
locations 5–13  
specifications 6–17  
illustrated parts catalog 3–1  
infrared port 1–32  
interrupt specifications 6–16  
Maintenance and Service Guide  
Index–3  
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Index  
memory expansion  
compartment cover  
illustrated 3–18  
removal 5–14  
K
keyboard  
illustrated 3–2  
removal 5–22  
memory map  
spare part  
specifications 6–20  
microphone 1–38  
illustrated 3–20  
removal 5–52  
microphone jack  
location 1–33  
pin assignments A–6  
mini PCI board  
removal 5–15  
numbers 3–7, 5–22  
troubleshooting 2–28  
keyboard components 1–35  
keyboard connector  
location 1–34  
pin assignments A–3  
keyboard-to-TouchPad cable  
disconnecting from the  
keyboard 5–24  
spare part numbers  
3–17, 5–15  
disconnecting from the  
TouchPad 5–38  
mini PCI compartment 1–40  
mini PCI compartment cover  
illustrated 3–18  
removal 5–16  
Miscellaneous Cable Kit  
components 3–20  
spare part number  
3–9, 3–21  
illustrated 3–20  
L
LED cover  
illustrated 3–2  
removal 5–20  
spare part number 5–20  
left side components 1–33  
Logo Kit, spare part  
number 3–24  
Miscellaneous  
Plastics/Hardware Kit  
components 3–18  
spare part number  
3–5, 3–19  
M
mass storage devices 3–22  
memory expansion board  
removal 5–13  
models 1–2  
spare part numbers 3–17  
memory expansion  
compartment 1–40  
modem  
removal 5–15  
spare part numbers  
3–17, 5–15  
troubleshooting 2–30  
Index–4  
Maintenance and Service Guide  
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Index  
modem cable  
P
illustrated 3–20  
removal 5–60  
packing precautions 4–4  
palm rest  
modem connector  
location 1–34  
pin assignments A–2  
monitor connector  
location 1–34  
removal 5–35  
spare part numbers  
3–9, 5–35  
parallel connector  
location 1–34  
pin assignments A–5  
mouse connector  
location 1–34  
pin assignments A–4  
parts catalog 3–1  
password, clearing 1–29  
pin assignments A–3  
PC Card eject button 1–34  
PC Card slot 1–34  
PC Card slot space saver 3–18  
plastic parts 4–2  
N
network connector  
location 1–34  
pointing device,  
pin assignment A–1  
network, troubleshooting 2–30  
nonfunctioning device,  
troubleshooting 2–18, 2–27  
notebook specifications 6–1  
num lock key 1–35  
num lock light 1–37  
numeric keypad 1–36  
troubleshooting 2–29  
pointing stick board,  
removal 5–45  
pointing stick  
board-to-TouchButton board  
cable  
illustrated 3–20  
removal 5–44  
O
port replicator, spare part  
numbers 3–24  
power button 1–38  
power cord, spare part  
numbers 3–24  
operating system loading,  
troubleshooting 2–19  
optical drive  
location 1–32  
removal 5–7  
power jack 1–33  
spare part numbers 3–17,  
3–23, 5–7  
optical drive alignment rail  
illustrated 3–18  
removal 5–57  
power light 1–37  
power management  
features 1–30  
power, troubleshooting 2–12  
power/Standby light  
1–31, 1–38  
Maintenance and Service Guide  
Index–5  
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Index  
processor  
removal 5–28  
removal 5–48  
spare part number  
3–13, 5–48  
spare part numbers  
3–13, 5–28  
speaker jack  
location 1–33  
pin assignments A–6  
speakers 1–31  
R
real time clock (RTC) battery  
removal 5–18  
specifications  
spare part number  
3–17, 5–18  
AC adapter 6–14  
battery 6–14  
rear panel components 1–33  
removal and replacement  
preliminaries 4–1  
procedures 5–1  
right side components 1–31  
RJ-11 jack  
CD-ROM drive 6–12  
CD-RW drive 6–13  
diskette drive 6–9  
display 6–4, 6–5, 6–6  
DMA 6–15  
DVD-ROM drive  
6–10, 6–11  
hard drive 6–7  
I/O addresses 6–17  
interrupts 6–16  
location 1–34  
pin assignments A–2  
RJ-45 jack  
location 1–34  
pin assignments A–1  
RTC battery  
memory map 6–20  
notebook 6–1  
removal 5–18  
spare part number  
3–17, 5–18  
static shielding materials 4–7  
stereo speaker jack  
location 1–33  
S
pin assignments A–6  
S-Video connector  
location 1–34  
Screw Kit, spare part  
number 3–24  
security cable slot 1–34  
serial number 1–40, 3–1, 5–2  
service considerations 4–2  
speaker assembly  
pin assignments A–3  
system board  
removal 5–56  
spare part number 5–56  
Index–6  
Maintenance and Service Guide  
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Index  
system board-to-TouchButton  
board cable  
Compaq Diagnostics 2–7  
Computer Setup 2–2  
docking station 2–18  
flowcharts 2–10  
keyboard 2–28  
modem 2–30  
disconnecting from the  
system board 5–53  
disconnecting from the  
TouchButton board 5–37  
illustrated 3–20  
network 2–30  
system memory map 6–20  
nonfunctioning device  
2–18, 2–27  
operating system  
loading 2–19  
overview 2–1  
pointing device 2–29  
power 2–12  
T
tools required 4–1  
top components 1–37  
top cover  
removal 5–50  
spare part number  
3–9, 5–50  
video 2–16  
U
TouchButton board, removal  
5–43, 5–45  
TouchButton  
universal serial bus (USB)  
connector  
board-to-TouchPad cable  
illustrated 3–20  
removal 5–42, 5–44  
TouchPad  
location 1–34  
pin assignments A–2  
V
vents 1–34  
video troubleshooting 2–16  
volume control buttons 1–38  
location 1–38  
removal 5–41, 5–43  
TouchPad bracket  
illustrated 3–18  
removal 5–43, 5–45  
TouchPad buttons 1–38  
transporting precautions 4–4  
troubleshooting  
audio 2–25  
W
Windows application  
key 1–36  
Windows logo key 1–36  
workstation precautions 4–5  
Maintenance and Service Guide  
Index–7  
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