Cisco Systems Cordless Telephone 7970G User Manual

Speaker button

Mute button

Toggles the speakerphone on or off. When

the speakerphone is on, the button is lit.

Toggles the microphone on or off. When the Using Mute, page 7

microphone is muted, the button is lit.

Headset button

Toggles the headset on or off. When the

headset is on, the button is lit.

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4-way navigation

pad and Select

button (center)

Cisco Unified IP Phone 7975G, 7965G,

and 7945G:

Choosing Phone Screen

Items, page 9

Enables you to scroll through menus and

highlight items. Use the Select button to

select an item that is highlighted on

the screen.

Navigation button—Scroll up and down to

see menus and highlight items and right and

left across multi-column displays.

Select button—Scroll to highlight a line using

the Navigation button and then press

open a menu, play a ringer item, or access

other features, as described on the screen.

Navigation button Cisco Unified IP Phone 7971G-GE

and 7970G:

Basic Call Handling, page 1

Enables you to scroll through menus and

highlight items. When the phone is on-hook,

displays phone numbers from your Placed

Calls log.

Keypad

Enables you to dial phone numbers, enter

letters, and choose menu items.

Softkey buttons

Each button activates a softkey option

(displayed on your phone screen).

Understanding Phone

Screen Features, page 8

Handset light strip Indicates an incoming call or new

voice message.

Accessing Voice Messages,

page 1

Phone screen

Shows phone features.

Understanding Phone

Screen Features, page 8

Understanding Lines and Calls

The terms lines and calls can be easily confused.

•

Lines—Each corresponds to a directory number or intercom number that others can use to call

you. Your phone can support up to eight lines, depending on your phone and configuration. To

see your phone lines, look at the right side of your phone screen. You have as many lines as you

have directory numbers and phone line icons:

•

Calls—Each line can support multiple calls. By default, your phone supports four connected calls

per line, but your system administrator can adjust this number according to your needs. Only one

call can be active at any time; other calls are automatically placed on hold.

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An Overview of Your Phone

Understanding Line and Call Icons

Your phone displays icons to help you determine the line and call state.

Icon

Line or call state

Description

On-hook line

No call activity on this line.

Off-hook line

Connected call

You are dialing a number or an outgoing call is ringing.

You are connected to the other party.

Ringing call

Call on hold

A call is ringing on one of your lines.

You have put the call on hold. See Using Hold and Resume,

page 6.

Remote-in-use

Reverting call

Another phone that shares your line has a connected call. See

Using a Shared Line, page 5.

A holding call is reverting to your phone. See Using Hold and

Resume, page 6.

Authenticated call

Encrypted call

See Making and Receiving Secure Calls, page 9.

See Using BLF to Determine a Line State, page 8.

BLF- monitored line

is idle

BLF- monitored line is See Using BLF to Determine a Line State, page 8.

in-use

BLF- monitored line is See Using BLF to Determine a Line State, page 8.

ringing (BLF Pickup)

Line in Do Not

See Using BLF to Determine a Line State, page 8.

Disturb (BLF feature)

Idle Intercom line

The intercom line is not in use. See Placing or Receiving Intercom

Calls, page 17.

One-way

intercom call

The intercom line is sending or receiving one-way audio. See

Placing or Receiving Intercom Calls, page 17.

Two-way

intercom call

You press the intercom line to activate two-way audio with the

intercom caller. See Placing or Receiving Intercom Calls, page 17.

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Understanding Phone Screen Features

The following figure shows how your main phone screen may look with an active call.

Primary

phone line

Displays the phone number (directory number) for your primary phone line.

When several feature tabs are open, the phone number and the time and date

display alternately in this area.

Programmable

buttons

Serve as phone line buttons, intercom line buttons, speed-dial buttons, phone

service buttons or phone feature buttons. Icons and labels indicate how these

buttons are configured. For an icon reference, see Phone Screen Icons,

page iv.

Softkey labels

Status line

Displays a softkey function for the corresponding softkey button.

Displays audio mode icons, status information, and prompts.

Call activity area Displays current calls per line, including caller ID, call duration, and call state

for the highlighted line (standard view). See Understanding Line and Call

Icons, page 7, and Viewing Multiple Calls, page 9.

Phone tab

Indicates call activity.

Feature tabs

Indicates an open feature menu. See Understanding Feature Buttons and

Menus, page 10.

Note

The Messages, Directories, and Services screens on your phone may appear in Normal mode

or in Wide mode depending on how your phone has been set up. A phone window in Wide

mode spans the entire width of the phone screen. However, neither you nor your administrator

can adjust the phone screen viewing mode.

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An Overview of Your Phone

Choosing Phone Screen Items

There are different ways to choose items on your phone’s screen.

To choose a phone

screen item...

Do this...

By touch

Press (or tap) touch-sensitive items on the touchscreen with your fingertip.

(Cisco Unified

IP Phone 7975G,

7971G-GE, and

7970G only)

Use only your fingertip to press the touchscreen, as using any other objects

could damage the display. Be aware that pressing a phone number can cause the

phone to dial the number.

By item number

Press the corresponding number on your keypad. For example, press 4 to

choose the fourth item in a menu.

By scrolling

Use the Navigation button to highlight an item. Press the Select button to select

the item, or a softkey to finish the action.

Cleaning and Maintaining the Phone Screen

Cisco Unified IP Phone 7975G, 7971G-GE, and 7970G

Use only a soft, dry cloth to wipe the touchscreen. Do not use any liquids or powders on the phone,

because they can contaminate phone components and cause failures.

Use the Display button

to disable and enable the touchscreen for cleaning. The Display button

illuminates to indicate changes in touchscreen status:

Green, steady—Touchscreen is in power save mode

Green, flashing—Touchscreen is disabled

If you want to...

Then...

Disable the touchscreen

for cleaning

Press

and hold for more than one second.

flashes.

The screen remains disabled for about a minute, unless you enable it.

Press (flashing) and hold for more than one second.

Enable the touchscreen

(after disabling it)

Wake the touchscreen

from power save mode

Press the touchscreen or any button, or lift the handset.

After a period of inactivity (determined by your system administrator),

the touchscreen enters the power save mode to save power. In this mode,

the touchscreen appears blank and the Display button

remains lit.

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Cisco Unified IP Phone 7965G and 7945G

Use only a soft, dry cloth to wipe the phone screen. Do not use any liquids or powders on the phone,

as they can contaminate phone components and cause failures.

When the phone is in power save mode, the touchscreen is blank and the Display button is not lit.

When the phone is in this condition, you can clean the screen, as long as you know that the phone will

remain asleep until after you finish cleaning. If the phone is likely to wake up during cleaning, wait

until it is awake before following the preceding cleaning instructions.

If you want to...

Then...

Wake the phone screen Press any button or lift the handset.

from power save mode

After a period of inactivity (determined by your system administrator), the

phone screen enters the power save mode to save power. In this mode, the

phone screen appears blank and the Display button

remains lit.

Understanding Feature Buttons and Menus

Press a feature button to open or close a feature menu.

If you want to...

Then...

Open or close a feature Press a feature button:

Messages

Services

Help

Directories

Settings

Scroll through a list

or menu

Press the Navigation button.

Go back one level in a Press Exit. Pressing Exit from the top level of a menu closes the menu.

feature menu

Switch between open

feature menus

Press a feature tab. Each feature menu has a corresponding tab. The tab is

visible when the feature menu is open.

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An Overview of Your Phone

Accessing the Help System on Your Phone

Your phone provides a comprehensive online help system. Help topics appear on the phone screen.

If you want to...

Then...

View the main menu

Press

on your phone and wait a few seconds for the menu to display.

Main menu topics include:

•

About Your Cisco Unified IP Phone—Details about your phone

How do I...?—Procedures for common phone tasks

Calling Features—Descriptions and procedures for calling features

Learn about a button or Press

softkey

, then quickly press a button or softkey.

Learn about a menu item Press

, or

to display a feature menu. Highlight a

twice quickly.

menu item, then press

Get help using Help

Press

the main menu.

. After a second or two, press

again, or choose Help from

Understanding Feature Availability

Depending on your phone system configuration, features included in this phone guide may not be

available to you or may work differently on your phone. For additional information about feature

operation or availability, contact your support desk or system administrator.

You can access many features by either using a softkey or pressing a line button. Although you can

configure some features, your system administrator controls most of them.

Here are some details about using softkeys and line buttons to access features:

Feature

Softkey

CallBack

CFwdALL

Park

Line Button Label and Icon

CallBack

Call Back

Call Forward

Call Park

Forward All

Park

Call PickUp

Conference

Conference List

Do Not Disturb

PickUp

Confrn

ConfList

DND

PickUp

Conference

Conference List

Do Not Disturb

End Call

EndCall

End Call

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Feature

Softkey

GPickUp

Hold

Line Button Label and Icon

Group PickUp

Hold

Group Pickup

Hold

Hunt Group

HLog

Hunt Group

Malicious Call Identification MCID

Malicious Call ID

MeetMe

Meet Me Conferencing

Mobility

MeetMe

Mobility

New Call

OPickUp

QRT

Mobility

New Call

Other PickUp

Quality Reporting Tool

Redial

Other PickUp

Quality Reporting Tool

Redial

Remove Last Conference

Party

RmLstC

Remove Last Participant

Transfer

Video

Video Support

VidMode

Understanding SIP and SCCP

Your phone can be configured to work with one of two signaling protocols: SIP (Session Initiation

Protocol) or SCCP (Skinny Call Control Protocol). Your system administrator determines this

configuration.

Phone features can vary depending on the protocol. This Phone Guide indicates which features are

protocol-specific. To learn which protocol your phone is using, you can ask your system administrator

or you can choose

> Model Information > Call Control Protocol on your phone.

Understanding Energy Savings

Your phone supports the Cisco EnergyWise program. Your system administrator sets up sleep (power

down) and wake (power up) times for your phone to save energy.

Ten minutes before the scheduled sleep time if the audible alert is enabled by your system

administrator, you hear your ringtone play. The ringtone plays according to the following schedule:

•

At 10 minutes before power down, the ringtone plays four times

At 7 minutes before power down, the ringtone plays four times

At 4 minutes before power down, the ringtone plays four times

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An Overview of Your Phone

•

At 30 seconds before power down, the ringtone plays 15 times or until the phone powers down

If your phone is inactive (idle) at the sleep time, you see a message to remind you that your phone is

going to power down. To keep the phone active, press any key on the phone. If you do not press any

key, your phone powers down.

If your phone is active (for example, on a call), your phone waits until it has been inactive for a period

of time before informing you of the pending power shutdown. Before the shutdown happens, you see

a message to remind you that your phone is going to power down.

At the scheduled time, your phone powers up. To wake up the phone before the schedule time, contact

your administrator.

Wake and sleep times are also linked to the configured days that you normally work. If your

requirements change (for example, your work hours or work days change), see your system

administrator to have your phone reconfigured.

For more information about EnergyWise and your phone, see your system administrator.

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Basic Call Handling

You can perform basic call-handling tasks using a range of features and services. Feature availability

can vary; see your system administrator for more information.

Placing a Call—Basic Options

Here are some easy ways to place a call on your Cisco Unified IP Phone.

For more information,

If you want to...

Then...

see...

Place a call using the handset Pick up the handset and enter a number. An Overview of Your

Phone, page 1

Place a call using the

speakerphone

Press

and enter a number.

Using a Handset,

Headset, and

Speakerphone, page 1

Place a call using a headset

Redial a number

Press

and enter a number. Or, if

Using a Handset,

is lit, press New Call and enter a number. Headset, and

Speakerphone, page 1

Press Redial to dial the last number, or

press the Navigation button (with the

phone idle) to see your Placed Calls.

Place a call while another call 1. Press Hold.

Using Hold and Resume,

is active (using the same line)

2. Press New Call.

3. Enter a number.

Dial from a call log

1. Choose

> Missed Calls,

Received Calls, or Placed Calls.

2. Select the listing or scroll to it and go

off-hook.

Tips

•

You can dial on-hook, without a dial tone (pre-dial). To pre-dial, enter a number, then go off-hook

by lifting the handset, or pressing Dial, , or

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•

When you pre-dial, your phone tries to anticipate the number you are dialing by displaying

matching numbers (if available) from your Placed Calls log. This is called Auto Dial. To call a

number displayed with Auto Dial, press the number, or scroll to it and go off-hook.

•

If you make a mistake while dialing, press << to erase digits.

If parties on a call hear a beep tone, the call may be monitored or recorded. Ask your system

administrator for more information.

•

Your phone may be set up for international call logging, which is indicated by a “+” symbol on

the call logs, redial, or call directory entries. See your system administrator for more information.

Placing a Call—Additional Options

You can place calls using special features and services that may be available on your phone. See your

system administrator for more information about these additional options.

For more information,

see...

If you want to...

Then...

Place a call while another

call is active (using a

different line)

1. Press

for a new line. The first call Using Hold and Resume,

is automatically placed on hold.

2. Enter a number.

Speed dial a number

Do one of these:

Speed Dialing, page 1

•

Press

(a speed-dial button).

Use the Abbreviated Dial feature.

Use the Fast Dial feature.

Dial from a corporate

1. Choose

> Corporate

Configuring Fast Dials on

directory on your phone

Directory (name can vary).

2. Enter a name and press Search.

3. Highlight a listing and go off-hook.

Dial from a corporate

directory on your personal

computer using

1. Open a web browser and go to

a WebDialer-enabled

Setting Up Phones and

Access Lists for Mobile

Connect, page 9

corporate directory.

Cisco WebDialer

2. Click the number that you want

to dial.

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Basic Call Handling

For more information,

see...

If you want to...

Then...

1. Press CallBack while listening to the Your system

Use CallBack to receive

notification when a busy or

ringing extension is available

busy tone or ring sound.

administrator

2. Hang up. Your phone alerts you

when the line is free.

3. Place the call again.

Note When a call is being chaperoned,

a call chaperone cannot use

CallBack.

See if a line associated with a Look for Busy Line Feature indicators.

speed-dial, call record, or

Using BLF to Determine a

Line State, page 8

directory listing is busy before

placing a call to that line

Make a priority (precedence) Enter the MLPP access number and then Prioritizing Critical Calls,

call (SCCP phones only)

enter a phone number.

page 11

Dial from a Personal Address 1. Choose

> Personal

Using Personal Directory

on Your Phone, page 4

Book (PAB) entry

Directory to log in.

2. Choose Personal Address Book and

search for a listing.

Place a call using a billing or

tracking code

(SCCP phones only)

1. Dial a number.

Your system

administrator

2. After the tone, enter a client matter

code (CMC) or a forced

authorization code (FAC).

Place a call using your

Extension Mobility profile

on a phone.

Mobility, page 12

Make a call from a mobile

phone using Mobile

Voice Access

1. Obtain your Mobile Voice Access

Managing Business Calls

number and end-user PIN from your Using a Single Phone

system administrator.

Number, page 14

2. Dial your assigned Mobile Voice

access number.

3. Enter your mobile phone number,

if requested, and the PIN.

4. Press 1 to make a call to an

enterprise IP Phone.

5. Dial a desktop phone number other

than your desktop phone number).

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For more information,

see...

If you want to...

Then...

Note Before using this option, your

system administrator must

Place a call using Fast Dial

the Web, page 3

configure this feature and assign a

service URL to the line button.

Contact your system administrator

for more information.

1. Press the Fast Dial line button.

2. To find and select an entry, scroll to

or press the index number.

The system dials the specified number.

Note Before using this option, your

system administrator must

Place a call using your PAB

Using Your Personal

Address Book on the

Web, page 2

configure this feature and assign a

service URL to the line button.

Contact your system administrator

for more information.

1. Press the PAB line button.

2. Access the contact and select

the number.

The system dials the specified number.

Answering a Call

You can answer a call by lifting the handset, or you can use other options if they are available on

your phone.

If you want to...

Then...

For more information, see...

Answer with a headset

Press

Answer or

, if unlit. Or, if

(flashing).

is lit, press Using a Handset, Headset,

Note The ringing line is selected

automatically. Contact your

system administrator for the

options to select the primary line

each time.

If you are using a wireless headset, refer

to the wireless headset documentation.

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Basic Call Handling

If you want to...

Then...

For more information, see...

Answer with the

speakerphone

Press

, Answer, or

(flashing).

Note The ringing line is selected

automatically. Contact your

system administrator for the

options to select the primary line

each time.

Switch from a connected Press Answer or, if the call is ringing on Using Hold and Resume,

call to answer a new call a different line, press

(flashing).

Answer using call waiting Press Answer.

Using Hold and Resume,

Sending a Call to a Voice

Send a call to a voice

message system

Press iDivert.

Message System, page 11

Auto-connect calls

Use AutoAnswer.

Using AutoAnswer with a

Headset or Speakerphone,

page 3

Retrieve a parked call on Use Call Park, Directed Call Park, or

another phone Assisted Directed Call Park.

Storing and Retrieving Parked

Calls, page 3

Use your phone to answer Use Call Pickup.

a call ringing elsewhere

Picking Up a Redirected Call

on Your Phone, page 2

Answer a priority call

(SCCP phones only)

Hang up the current call and

press Answer.

Prioritizing Critical Calls,

page 11

Answer a call on your

mobile phone or other

remote destination

Set up Mobile Connect and answer

your phone.

Managing Business Calls

Using a Single Phone Number,

page 14

When you enable Mobile Connect,

answer the call on your mobile phone

and you have up to four IP Phones or

Softphone configured as shared lines, the

additional phones stop flashing.

Tips

•

If parties on a call hear a beep tone, the call may be monitored or recorded. Ask your system

administrator for more information.

•

If you work in a contact center or similar environment, you can create, update, and delete your

own prerecorded greeting that plays automatically if Agent Greeting is configured for your phone.

For more information, see your system administrator.

•

A Call Chaperone user cannot answer an incoming call while the calls are being chaperoned.

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Ending a Call

To end a call, simply hang up. Here are some more details.

If you want to...

Then...

Hang up while using the handset

Hang up while using a headset

Return the handset to its cradle. Or press EndCall.

Press

. Or, to keep headset mode active, press EndCall.

Cisco Unified IP Phone 7975G, 7965G, and 7945G support

a wireless headset. If you are using a wireless headset, refer

to the wireless headset documentation for instructions.

Hang up while using the speakerphone Press

or EndCall.

Hang up one call, but preserve another Press EndCall. If necessary, remove the call from hold first.

call on the same line

Using Hold and Resume

You can hold and resume calls. When you put a call on hold, the Hold icon

in the call information area and the corresponding line button flashes green

appears on the right

. With a shared line,

the line button flashes green when you place a call on hold, and the phone displays the hold icon. When

another phone places a call on hold, the line button flashes red, and the phone displays the remote

hold icon.

If the Hold Reversion feature is enabled for your phone, a call that you put on hold reverts to ringing

after a certain time. The “reverting” call remains on hold until you resume it or until Hold Reversion

times out. Your phone indicates the presence of a reverting call by the following:

•

Alerting you at intervals with a single ring (or flash or beep, depending on your phone line setting).

Briefly displaying a “Hold Reversion” message in the status bar at the bottom of the phone screen.

Displaying the animated Hold Reversion icon next to the caller ID for the held call.

(depending on the line state).

Displaying a flashing amber line button

If you want to...

Then...

Put a call on hold

1. Make sure that the appropriate call is highlighted.

2. Press Hold.

Remove a call from

hold on the current line

1. Make sure the appropriate call is highlighted.

2. Press Resume.

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Basic Call Handling

If you want to...

Then...

Remove a call from

1. Press the appropriate line button:

(flashing). Doing so may

hold on a different line

cause a held call to resume automatically:

•

If there is a reverting call on the line, that call resumes.

If there is more than one reverting call on the line, the oldest

reverting call resumes.

•

If a non-reverting held call is the only call on the line, the

nonreverting held call resumes.

2. If necessary, scroll to the appropriate call and press Resume.

Tips

•

Engaging the Hold feature typically generates music (if Music on Hold is configured) or a beeping

tone.

•

If you receive an alert for an incoming call and a reverting call at the same time, by default your

phone shifts the focus of the phone screen to display the incoming call. Your system administrator

can change this focus priority setting.

•

If you use a shared line, Hold Reversion rings only on the phone that put the call on hold, not on

the other phones that share the line.

•

The duration between Hold Reversion alerts is determined by your system administrator.

When a call is chaperoned, the call chaperone cannot use Hold.

Using Mute

With Mute enabled, you can hear other parties on a call but they cannot hear you. You can use Mute

with the handset, speakerphone, or a headset.

If you want to...

Then...

Press

Toggle Microphone on

Toggle Microphone off

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Switching Between Multiple Calls

You can switch between multiple calls on one or more lines. If the call that you want to switch to is

not automatically highlighted, use the Navigation button to scroll to it.

If you want to...

Then...

Switch between

connected calls on one

line

1. Make sure the call that you want to switch to is highlighted.

2. Press Resume.

Any active call is placed on hold and the selected call resumes.

Switch between

connected calls on

different lines

Press

for the line that you are switching to.

If a single call is holding on the line, the call automatically resumes. If

multiple calls are holding, highlight the appropriate call and press Resume.

Switch from a

Press Answer, or if the call is ringing on a different line, press

(flashing).

connected call to

answer a ringing call

Any active call is placed on hold and the selected call resumes.

Switching an In-Progress Call to Another Phone

You can switch in-progress calls between the desktop phone and your mobile phone or other remote

destination.

If you want to...

Then...

Switch an in-progress call on

your desktop phone to a

mobile phone

1. Press the Mobility softkey and select Send call to mobile.

2. Answer the in-progress call on your mobile phone.

The desktop phone line button turns red

and the handset

icons and the calling party number appear on the phone

display. You cannot use the same phone line for any other

calls, but if your desk phone supports multiple lines, you can

use another line to make or receive calls.

Switch an in-progress call from a 1. Hang up the call on your mobile phone to disconnect the

mobile phone to your

mobile phone, but not the call.

desktop phone

2. Press the Resume softkey on your desk phone within four

seconds and start talking on the desk phone.

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Basic Call Handling

If you want to...

Then...

Switch an in-progress call from a 1. While on your mobile phone, press the access code for the

mobile phone to a desk phone

sharing the same line (Session

Handoff)

Session Handoff feature (for example, *74). See your system

administrator for a list of access codes.

2. Hang up the call on your mobile phone to disconnect the

mobile phone, but not the call.

3. Press the Answer softkey on your desk phone within 10

seconds and start talking on the desk phone. The number of

seconds to answer the call on your desk phone is set by your

system administrator.

The other Cisco Unified devices that share the same line display

a Remote in Use message. The number of seconds to resume the

call depends on the configuration set by the system

administrator.

Viewing Multiple Calls

Understanding how multiple calls display on your phone can help you organize your call-handling

efforts.

In standard viewing mode, your phone displays calls as follows for the highlighted line:

•

Calls with the highest precedence and longest duration display at the top of the list.

Calls of a similar type are grouped together. For example, calls that you have interacted with are

grouped near the top, and calls on hold are grouped last.

You can use these additional methods to view multiple calls on multiple lines:

If you want to...

Then...

View calls on

another line

1. Press

2. Immediately press the line button

Press for the highlighted line.

Switch to call

overview mode

The phone switches to call overview mode, displaying only one call per line. The

displayed call is either the active call or the held call with the longest duration.

To return to standard viewing mode, press

line button.

, then immediately press the

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Transferring Calls

Transfer redirects a connected call. The target is the number to which you want to transfer the call.

If you want to...

Then...

Transfer a call without

talking to the

transfer recipient

1. From an active call, press Transfer.

2. Enter the target number.

3. Press Transfer again to complete the transfer or EndCall to cancel.

Note If your phone has on-hook transfer enabled, complete the transfer

by hanging up.

Talk to the transfer

1. From an active call, press Transfer.

recipient before transferring

a call (consult transfer)

2. Enter the target number.

3. Wait for the transfer recipient to answer.

4. Press Transfer again to complete the transfer or EndCall to cancel.

Note If your phone has on-hook transfer enabled, complete the transfer

by hanging up.

Redirect a call to a voice

message system

Press iDivert. For more information, see Sending a Call to a Voice

Message System, page 11.

Tips

•

If on-hook transfer is enabled on your phone, you can either hang up to complete the call, or press

Transfer and then hang up.

If on-hook transfer is not enabled on your phone, hanging up without pressing Transfer again

places the call on hold.

You cannot use Transfer to redirect a call on hold. Press Resume to remove the call from hold

before transferring it.

When a call is chaperoned, the call chaperone cannot use transfer.

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Basic Call Handling

Sending a Call to a Voice Message System

You can use iDivert to send an active, ringing, or on-hold call to your voice message system. Depending

on the type of call and your phone configuration, you can also use iDivert to send the call to the voice

message system of another person.

If you want to...

Then...

Send an active, ringing, or on-hold call Press iDivert. You see one of these results:

to a voice message system

•

The call is transferred to your voice message system.

Your phone screen displays a menu that enables you to

choose between your voice message system or the voice

message system of the original called party. Choose an

option to redirect the call.

Tips

•

If your phone displays a menu that disappears before you make your selection, you can press

iDivert again to re-display the menu. You can also ask your system administrator to configure a

longer timeout value.

If the call was originally sent to the phone of another person, iDivert enables you to redirect the

call either to your own voice message system or to the voice message system of the originally called

party. Your system administrator must make this option available to you.

If the call was sent to you directly (not transferred or forwarded to you), or if your phone does

not support the option described above, using iDivert redirects the call to your voice

message system.

When you switch an in-progress call from your mobile phone to Cisco Unified devices that share

the same line (Session Handoff), the iDivert feature is disabled on the Cisco Unified devices. The

iDivert feature returns when the call ends.

Forwarding Calls to Another Number

You can use the call forwarding features to redirect incoming calls from your phone to

another number.

Your system administrator may allow you to choose from two types of call forwarding features:

•

Unconditional call forwarding (Call Forward All)—Applies to all calls that you receive.

Conditional call forwarding (Call Forward No Answer, Call Forward Busy, Call Forward No

Coverage)—Applies to certain calls that you receive, according to conditions.

You can access Call Forward All on your phone or from your Cisco Unified CM User Options web

pages; conditional call forwarding features are accessible only from your User Options web pages.

Your system administrator determines which call forwarding features are available to you.

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If you want to...

Then...

Set up Call Forward All on

your primary line

Press CFwdALL or Forward All and enter a target phone number.

Cancel Call Forward All on

your primary line

Press CFwdALL or Forward All.

Verify that Call Forward

All is enabled on your

primary line

Look for:

•

The call forward icon above your primary phone number:

The call forward target number in the status line.

Set up or cancel call

forwarding remotely, or for a

non-primary line

1. Log in to your User Options web pages. (See Accessing Your

User Options Web Pages, page 1.)

2. Access your call forwarding settings. (See Controlling Line

Settings on the Web, page 7.)

Note When call forwarding is enabled for any line other than the

primary line, your phone does not provide you with

confirmation that calls are being forwarded. Instead, you must

confirm your settings in the User Options web pages.

Tips

•

Enter the call forward target number exactly as you would dial it from your phone. For example,

enter an access code or the area code, if necessary.

You can forward your calls to a traditional analog phone or to another phone, although your

system administrator may restrict the call forwarding feature to numbers within your company.

Call forwarding is phone line specific. If a call reaches you on a line where call forwarding is not

enabled, the call rings as usual.

Your system administrator can enable a call forward override feature that allows the person

receiving your forwarded calls to reach you. With override enabled, a call placed from the target

phone to your phone is not forwarded, but rings through.

•

Your phone may reject your attempt to set up Call Forward All directly on the phone if the target

number that you enter would create a call forwarding loop or would exceed the maximum number

of links permitted in a call forwarding chain.

When you switch an in-progress call from your mobile phone to Cisco Unified devices that share

the same line (Session Handoff), the Call Forward feature is disabled on the Cisco Unified devices.

The Call Forward feature returns when the call ends.

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Basic Call Handling

Using Do Not Disturb

You can use the Do Not Disturb (DND) feature to turn off only the ringer on your phone or to turn

off all audible and visual notifications of incoming calls. Your system administrator enables DND for

your phone.

When DND and Call Forward are both enabled on your phone, calls are forwarded and the caller does

not hear a busy tone.

DND interaction with other types of calls includes:

•

DND does not affect intercom calls or non-intercom priority calls.

If both DND and AutoAnswer are enabled, only intercom calls will be auto-answered.

When you switch an in-progress call from your mobile phone to Cisco Unified devices that share

the same line (Session Handoff), the DND feature is disabled on the Cisco Unified devices. The

DND feature returns when the call ends.

If you want to...

Then...

Turn on DND

Press DND or Do Not Disturb

“Do Not Disturb” displays on the phone, the DND

lights,

and the ring tone is turned off.

Turn off DND

Press DND or Do Not Disturb

Customize DND

settings

If your system administrator configured DND settings to appear on the User

Options page, follow these steps:

1. Log in to your User Options web pages. See Accessing Your User

Using the Personal Directory on the Web, page 2.

2. From the drop-down menu, choose User Options > Device.

3. Set these options:

–

Do Not Disturb—Set to enable/disable DND.

DND Option—Choose either Call Reject (to turn off all audible

and visual notifications) or Ringer Off (to turn off only the ringer).

–

DND Incoming Call Alert (applies to either DND option set)—Set

the alert to beep only, flash only, disable the alert, or choose

“None” (to use the “Alert” setting configured by your system

administrator).

Making Conference Calls

Your Cisco Unified IP Phone enables you to talk simultaneously with multiple parties in a

conference call.

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Using Conference Features

You can create a conference in various ways, depending on your needs and the features that are

available on your phone.

•

Conference—Enables you to create a standard (ad hoc) conference by calling each participant. Use

the Confrn softkey or the Conference button. Conference is available on most phones.

Join—Enables you to create a standard (ad hoc) conference by combining existing calls. Use the

Join softkey or button.

cBarge—Enables you to create a standard (ad hoc) conference by adding yourself to a call on a

shared line. Press a line button or use the cBarge softkey or button. cBarge is available only on

phones that use shared lines.

•

Meet-Me—Enables you to create or join a conference by calling a conference number. Use the

MeetMe softkey or button.

Using Conference

Conference enables you to call each participant. Conference is available on most phones.

If you want to...

Then...

Create a conference

1. From a connected call, press Confrn or Conference. You may need

to press the more softkey to see Confrn.

2. Enter the phone number of the participant.

3. Wait for the call to connect.

4. Press Confrn or Conference again to add the participant to your call.

5. Repeat to add additional participants.

Add new participants to Repeat the steps listed above.

an existing conference

Your system administrator determines whether non-initiators of a

conference can add or remove participants.

See a list of participants

or remove participants

See Viewing or Removing Conference Participants, page 17.

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Basic Call Handling

Using Join

Join enables you to combine two or more existing calls to create a conference in which you are a

participant.

If you want to...

Then...

Create a conference by joining 1. From an active call, highlight another call that you want to

together existing calls that are

on a single phone line

include in the conference and press Select.

Selected calls display this icon

2. Repeat this step for each call that you want to add.

3. Press Join. You may need to press the more softkey to see Join.

Create a conference by joining 1. From an active call, press Join. You may need to press the more

together existing calls that are

softkey to see Join.

on multiple phone lines

2. Press the green flashing line button

for the calls that you

want to include in the conference. You see one of these results:

•

The calls are joined.

A window opens on your phone screen and prompts you to

select the calls that you want to join. Highlight the calls and

press Select, then press Join to complete the action.

Note If your phone does not support Join for calls on multiple lines,

transfer the calls to a single line before using Join.

See a list of participants or

remove participants

Press ConfList or Conference List. You may need to press the more

softkey first. See Viewing or Removing Conference Participants,

page 17.

Tips

•

If you frequently join more than two parties into a single conference, you may find it useful to first

select the calls that you want to join together, then press Join to complete the action.

•

When Join completes, caller ID changes to Conference.

You may be able to combine multiple conference calls by using the Join or DirTrfr softkeys. Check

with your system administrator to see if this feature is available to you.

•

A Call Chaperone user can conference only the first caller. Subsequent callers can be conferenced

by the other participants in the conference.

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Using cBarge

You can create a conference by using cBarge to add yourself to a call on a shared line.

If you want to...

Then...

Create a conference by

Press the line button for the shared line.

barging a call on a shared line

In some cases, you must highlight the call and press cBarge to

complete the action.

See Using Barge to Add Yourself to a Shared-Line Call, page 5 for

more information.

See a list of participants or

remove participants

See Viewing or Removing Conference Participants, page 17.

Using Meet-Me

Meet-Me conferencing enables you to start or join a conference by calling the conference number.

If you want to...

Then...

Start a Meet-Me

conference

1. Obtain a Meet-Me phone number from your system administrator.

2. Distribute the number to participants.

3. When you are ready to start the meeting, go off-hook to get a dial tone, then

press MeetMe.

4. Dial the Meet-Me conference number.

Participants can now join the conference by dialing in.

Note Participants hear a busy tone if they call the conference before the initiator

has joined. In this case, participants must call back.

Join a Meet-Me

conference

Dial the Meet-Me conference number (provided by the conference initiator).

Note You will hear a busy tone if you call the conference before the initiator has

joined. In this case, try your call again.

End a Meet-Me

conference

All participants must hang up.

The conference does not automatically end when the conference

initiator disconnects.

Tip

If you call a secure Meet-Me conference number from a non-secure phone, your phone displays the

message, “Device Not Authorized.” For more information, see Making and Receiving Secure Calls,

page 9.

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Basic Call Handling

Viewing or Removing Conference Participants

During a standard (ad hoc) conference, you can view a list of participants and remove participants.

View a list of conference

participants

Press ConfList or Conference List.

Participants are listed in the order in which they join the conference

with the most recent additions at the top.

Note The conference participants list, ConfList, displays a maximum

of 16 participants. Though users can add as many conference

participants as the conference bridge supports, ConfList displays

16 participants only. As new participants join the conference,

ConfList displays only the last 16 participants who have joined.

Get an updated list of

conference participants

While viewing the conference list, press Update.

See who initiated the

conference

While viewing the conference list, locate the participant listed at the

bottom of the list with an asterisk (*) next to the name.

Remove any conference

participant

While viewing the conference list, highlight the participant’s name

and press Remove.

Drop the last participant

added to the conference

While viewing the conference list, press RMLstC or Remove Last

Participant.

Verify that a conference call is Look for the

icon after “Conference” on the phone

secure

screen.

Verify that a participant is

calling from a secure phone

Look for the

phone screen.

icon beside the participant’s name on the

Add more participants

See Using Conference, page 14.

Placing or Receiving Intercom Calls

You can make an intercom call to a target phone that auto-answers the call in speakerphone mode with

mute activated. The one-way intercom call enables you to deliver a short message to the recipient. If

the recipient’s handset or headset is in use, the audio is sent to the device that is use. Any current call

activity that your recipient is engaged in continues simultaneously.

The target destination receives an intercom-alert tone and can then choose to:

•

Listen to the caller with your microphone muted (you can hear the caller but the caller cannot

hear you).

End the intercom call by pressing the EndCall softkey with the intercom call in focus. Do this if

you do not want to hear the message.

Talk to the caller by pressing the active intercom button, and use either the handset, headset or

speaker. The intercom call becomes a two-way connection so that you can converse with the caller.

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When using the intercom feature, be aware of the following:

•

From an intercom line, you can only dial other intercom lines.

You can use only one intercom line at a time.

When your active call is being monitored or recorded, you can receive or place intercom calls.

You cannot place an intercom call on hold.

Note

If you log into the same phone on a daily basis using your Cisco Extension Mobility profile,

ensure that your system administrator assigns the phone button template that contains

intercom information to this profile and assign the phone as the default intercom device for

the intercom line.

If you want to...

Then...

Place an intercom call to a

Press

(intercom target line) and, after you hear the

preconfigured intercom target

intercom-alert tone, begin speaking.

Place an intercom call to any

intercom number

Press

(an intercom line). Enter the intercom target number or

press a speed-dial number for your target. After you hear the

intercom-alert tone, begin speaking.

Receive an intercom call

When you hear the intercom-alert tone, handle the call in one of these

ways:

•

Listen to the message in one-way audio.

Speak to the caller by pressing

(the active intercom line).

Press EndCall with the intercom call in focus.

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Advanced Call Handling

Advanced call-handling tasks involve special features that your system administrator might configure

for your phone depending on your call-handling needs and work environment.

Speed Dialing

Speed dialing enables you to enter an index number, press a button, or select a phone screen item to

place a call. Depending on configuration, your phone can support several speed-dial features:

•

Speed-dial buttons

Abbreviated Dialing

Fast Dials

Note

•

To set up speed-dial buttons and Abbreviated Dial, you must access your User Options

web pages. See Accessing Your User Options Web Pages, page 1.

To set up Fast Dials, you must access the Personal Directory feature. See Using Personal

Directory on Your Phone, page 4.

Alternately, your system administrator can configure speed-dial features for you.

If you want to...

Then...

Use speed-dial

buttons

1. Set up speed-dial buttons. See Setting Up Speed Dials on the Web, page 4.

2. To place a call, press

(a speed-dial button).

Note If your phone supports the Busy Lamp Field (BLF) speed-dial feature, you

can see if the speed-dial number is busy before dialing. See Using BLF to

Determine a Line State, page 8.

Use Abbreviated

Dial

1. Set up Abbreviated Dialing codes. See Setting Up Speed Dials on the Web,

page 4.

2. To place a call, enter the Abbreviated Dialing code and press AbbrDial.

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If you want to...

Then...

Use Fast Dial

1. Create a Personal Address Book entry and assign a Fast Dials code. See

2. To place a call, access the Fast Dial service on your phone. See Using

Personal Directory on Your Phone, page 4.

Picking Up a Redirected Call on Your Phone

Call PickUp enables you to answer a call that is ringing on a coworker’s phone by redirecting the call

to your phone. You might use Call PickUp if you share call-handling tasks with coworkers.

If you want to...

Then...

Answer a call that is ringing on

another extension within your call

pickup group

1. Press the PickUp softkey or button. You might have to go

off-hook to display the softkey.

If your phone supports auto-pickup, you are now

connected to the call.

2. If the call rings, press Answer to connect to the call.

Answer a call that is ringing on

another extension outside of your

call pickup group

1. Press the GPickUp softkey or the Group PickUp button.

You might have to off-hook to display the softkey.

2. Enter the group pickup number.

If your phone supports auto-pickup, you are now

connected to the call.

3. If the call rings, press Answer to connect to the call.

Answer a call that is ringing on

another extension in your group or

in an associated group

1. Press the OPickUp softkey or the Other PickUp button.

(You might have to off-hook to display the softkey.)

If your phone supports auto-pickup, you are now

connected to the call.

2. If the call rings, press Answer to connect to the call.

Answer a call that is ringing on a

particular extension (line number)

1. Press the GPickUp softkey or the Group PickUp button.

You might have to off-hook to display the softkey.

2. Enter the line number with the call that you want to pick

up. For example, if the call that you want to pick up is

ringing on line 12345, enter 12345.

3. If your phone supports auto-pickup, you are now

connected to the call.

4. If the call rings, press Answer to connect to the call.

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Advanced Call Handling

Tips

•

If multiple calls are available for pickup, your phone picks up the oldest call first (the call that has

been ringing for the longest time).

If you press GPickUp or Group PickUp and enter a line number, your phone picks up the ringing

call on that particular line (if available).

If you have multiple lines and want to pick up the call on a non-primary line, first press

for

the desired line, then press a Call PickUp softkey or button.

Depending on how your phone is configured, you might receive an audio or visual alert about a

call to your pickup group.

If you use the BLF Pickup feature on your phone, see Using BLF to Determine a Line State, page 8.

Storing and Retrieving Parked Calls

You can park a call when you want to store the call so that you or someone else can retrieve it from

another phone in the Cisco Unified Communications Manager (Unified CM) system (for example, a

phone at a co-worker’s desk or in a conference room).

You can park a call by using these methods:

•

Call Park—Use the Park softkey to store the call. Your phone displays the call park number where

the system stored your call. You must record this number and then use the same number to retrieve

the call.

•

Directed Call Park—Press the Transfer softkey during a call. To store the call, dial the Directed

Call Park number and press Transfer again.

Assisted Directed Call Park—Use the Assisted Directed Call Park button displaying an idle line

status indicator. To retrieve the call from any other Cisco Unified IP Phone in your network, press

the flashing Assisted Direct Call Park

button.

If you want to...

Then...

Store an active call

using Call Park

1. During a call, press Park. You may need to press the more softkey to

see Park.

2. Note the call park number displayed on your phone screen.

3. Hang up.

Retrieve a parked call

Enter the call park number from any Cisco Unified IP Phone in your

network to connect to the call.

Direct and store an

active call at a directed

call park number

1. During a call, press Transfer.

2. Dial the directed call park number.

3. Press Transfer again to finish storing the call.

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If you want to...

Then...

Retrieve a parked call

from a directed call

park number

From any Cisco Unified IP Phone in your network, enter the park retrieval

prefix and dial the directed call park number.

Direct and store an

During a call, press the Assisted Directed Call Park button displaying an

active call at an assisted idle Line Status indicator

directed call park

number

Retrieve a parked call

from an assisted

directed call park

number

Press the flashing Assisted Direct Call Park

button.

Note If your administrator has not configured a reversion directory number,

the parked call is reversed to the phone parking the call.

Tips

•

You have a limited time to retrieve a parked call before it reverts to ringing at the original number.

See your system administrator for details.

•

Your system administrator can assign Directed Call Park buttons to available line buttons on your

Cisco Unified IP Phone or on your Cisco Unified IP Phone Expansion Module, if available and

supported by your phone.

•

You can dial directed call park numbers if you do not have Directed Call Park buttons on your

phone. However, you will not be able to see the status of the directed call park number.

Logging Out of Hunt Groups

If your organization receives a large number of incoming calls, you might be a member of a hunt group.

A hunt group includes a series of directory numbers that share the incoming call load. When the first

directory number in the hunt group is busy, the system hunts for the next available directory number

in the group and directs the call to that phone.

When you are away from your phone, you can prevent hunt group calls from ringing your phone by

logging out of hunt groups.

If you want to...

Then...

Log out of hunt groups to

temporarily block hunt

group calls

Press HLog or Hunt Group. Your phone screen displays, “Logged

out of Hunt Group.”

group calls

Press HLog or Hunt Group. When logged in, the Hunt Group button

is lit.

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Advanced Call Handling

Tip

Logging out of hunt groups does not prevent non-hunt group calls from ringing your phone.

Using a Shared Line

Your system administrator might ask you to use a shared line if you:

•

Have multiple phones and want one phone number

Share call-handling tasks with coworkers

Handle calls on behalf of a manager

Understanding Shared Lines

Remote-in-Use Icon

The remote-in-use icon

appears when another phone that shares your line has a connected call.

You can place and receive calls as usual on the shared line, even when the remote-in-use icon appears.

Sharing Call Information and Barging

Phones that share a line each display information about calls that are placed and received on the shared

line. This information might include caller ID and call duration. See the Privacy section for exceptions.

When call information is visible in this way, you and coworkers who share a line can add yourselves

to calls using either Barge or cBarge. See Using Barge to Add Yourself to a Shared-Line Call, page 5.

Privacy

If you do not want coworkers who share your line to see information about your calls, enable the Privacy

feature. Doing so also prevents coworkers from barging your calls. See Preventing Others from Viewing

or Barging a Shared-Line Call, page 7.

Note

The maximum number of calls that a shared line supports can vary by phone.

Using Barge to Add Yourself to a Shared-Line Call

You can use barge features (cBarge or Barge) to add yourself to calls on your shared line. (Calls must

be non-private calls. See Using a Shared Line, page 5.)

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Understanding Barge Features

cBarge and Barge

Depending on how your phone is configured, you can add yourself to a non-private call on a shared

line using either cBarge or Barge:

•

cBarge converts the call into a standard conference, allowing you to add new participants. See

Making Conference Calls, page 13 for information about standard conferences.

•

Barge enables you to add yourself to the call but does not convert the call into a conference or

allow you to add new participants.

Single-button and Multi-touch Barge

Your system administrator determines whether the barge feature on your phone (cBarge or Barge)

operates as a single-button or multi-touch feature.

•

Single button barge enables you to press a line button to barge a call (if only one call is on the line).

Multi-touch barge enables you to view call information before barging.

Using Barge Features

The table below describes how to use barge features (cBarge or Barge) to add yourself to a call on a

shared line.

If you want to...

Then...

See if the shared line is Look for the remote-in-use icon

in use

next to a red line button

for the shared line. You see one of

Add yourself to a call

on a shared line

Press the red line button

these results:

•

You are added to the call.

A window opens on your phone screen prompting you to select the call

that you want to barge. Press Barge or cBarge to complete the action.

You may need to press the more softkey to display Barge or cBarge.

View conference

participants (if you

used cBarge)

See Viewing or Removing Conference Participants, page 17.

Tips

•

When you barge a call, other parties may hear a beep tone announcing your presence. With cBarge,

other parties hear a brief audio interruption and the phone screen changes to display conference

details.

•

If a phone that is using the shared line has Privacy enabled, call information and barge softkeys

will not appear on the other phones that share the line.

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Advanced Call Handling

•

If a phone that is using the shared line has Privacy disabled and is configured with Private Line

Automated Ringdown (PLAR), the barge and cBarge features will still be available.

You will be disconnected from a call that you have joined using Barge if the call is put on hold,

transferred, or turned into a conference call.

Preventing Others from Viewing or Barging a Shared-Line Call

If you share a phone line, you can use the Privacy feature to prevent others who share the line from

viewing or barging (adding themselves to) your calls.

If you want to...

Then...

Prevent others from viewing or

barging calls on a shared line

1. Press Private

2. To verify that Privacy is on, look for the feature-enabled

icon next to an amber line button

Allow others to view or barge calls 1. Press Private

on a shared line

2. To verify that Privacy is off, look for the feature-disabled

icon next to an unlit line button

Tips

•

If the phone that shares your line has Privacy enabled, you can make and receive calls using the

shared line as usual.

•

The Privacy feature applies to all shared lines on your phone. Consequently, if you have multiple

shared lines and Privacy is enabled, coworkers cannot view or barge calls on any of your

shared lines.

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Using BLF to Determine a Line State

Busy Lamp Field (BLF) features allow you to view the state of a phone line that is associated with a

speed-dial button, call log, or directory listing on your phone. If you use BLF Pickup, you can answer

a ringing call for the line that you are monitoring. Your system administrator determines which BLF

features are configured for your phone.

If you want to...

Then...

See the state of a

line listed in a call

log or directory

Look for one of these BLF indicators next to the line number:

Line is in-use.

Line is idle.

Line is in Do Not Disturb state.

BLF indicator unavailable for this line.

See the state of a

speed-dial line

Look for one of these BLF indicators next to the line number:

Line is in-use.

Line is idle.

Line is in Do Not Disturb state.

(flashing)—Line is ringing (BLF Pickup only).

BLF indicator unavailable for this line.

Use BLF Pickup to Press the BLF Pickup button

answer a call

ringing on a

while the line is ringing.

The call is redirected to the next available line on your phone. If you want to

specify a line, first press a line button and then press the BLF button.

coworker’s phone

If your phone supports auto-pickup, the call connects automatically. Otherwise,

the call rings on your phone for you to answer.

Note If you press the BLF Pickup button when the monitored line is not ringing,

your phone will speed dial the line number.

Tips

•

Your phone may play an audible indicator to alert you when a call is ringing on the monitored line

(BLF Pickup only).

•

BLF Pickup answers the oldest ringing call first, if the line that you are monitoring has more than

one ringing call.

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Advanced Call Handling

Making and Receiving Secure Calls

Depending on how your system administrator configured your phone system, your phone may support

making and receiving secure calls.

Your phone can support these types of calls:

•

Authenticated call—The identities of the phones participating in the call have been verified.

Encrypted call—The phone is receiving and transmitting encrypted audio (your conversation)

within the Unified CM network. Encrypted calls are authenticated.

•

Protected call—The phone is a secure (encrypted and trusted) device on the Unified CM server and

is configured as a “Protected Device” in Unified CM Administration.

If “Play Secure Indication Tone” is enabled (True) in Unified CM Administration, the protected

phone plays a secure or nonsecure indication tone at the beginning of the call:

–

When end-to-end secure media is established through the Secure Real-Time Transfer Protocol

(SRTP) and the call status is secure, the phone plays the secure indication tone (three long

beeps with brief pauses).

–

When end-to-end nonsecure media is established through the Real-Time Protocol (RTP) and

the call status is nonsecure, the phone plays the nonsecure indication tone (six short beeps

with brief pauses).

If the Play Secure Indication Tone option is disabled (False), no tone is played.

•

Nonprotected call—The phone does not have a Protected Device status in Unified CM. No secure

or nonsecure indication tone is played.

Nonsecure call—The phone is not protected on the Unified CM server and the call status is

nonsecure.

For more information, see your system administrator.

Your system administrator also configures the VPN Client feature as needed. If it is enabled and the

VPN Client mode is enabled on the phone, you are prompted for your credentials as follows:

•

If your phone is located outside the corporate network—You are prompted at login to enter your

credentials based on the authentication method that your system administrator configured on

your phone.

•

If your phone is located inside the corporate network—

–

If Auto Network Detection is disabled, you are prompted for credentials, and a VPN

connection is possible.

–

If Auto Network Detection is enabled, you cannot connect through VPN so you are not

prompted.

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To access the VPN Configuration settings, press the Settings button and choose Security Configuration

> VPN Configuration.

After the phone starts up and the VPN Login screen appears, enter your credentials based on the

configured authentication method:

•

Username and password—Enter your username and the password that your system administrator

gave you.

Password and certificate—Enter the password that your system administrator gave you. Your

username is derived from the certificate.

Certificate—If the phone uses only a certificate for authentication, you do not need enter

authentication data. The VPN Login screen displays the status of the phone attempting the VPN

connection.

With the authentication methods that require a password, use the << softkey to backspace and correct

the password.

When the power is lost or reset under some circumstances, the stored credentials are cleared.

To establish the VPN connection, press the Submit softkey.

To disable the VPN login process, press the Cancel softkey.

If you want to...

Then...

Check the security level of a call or Look for a security icon in the top right corner of the call

conference

activity area, next to the call duration timer:

Authenticated call or conference

Encrypted call or conference

Non-secure call or conference

Verify that the phone connection

(call status) is secure.

Listen for a secure indication tone at the beginning of the call:

•

Secure call status—If the phone is protected, the Play

Secure Indication Tone is enabled, and the call status is

secure, a secure indication tone plays on the protected

phone at the beginning of a call (three long beeps with

pauses). The lock icon is also present to indicate that the

call is secure.

•

Nonsecure call status—If the phone is protected, the Play

Secure Indication Tone is enabled, and the call status is

nonsecure, a nonsecure indication tone plays on the

protected phone at the beginning of a call (six short beeps

with brief pauses). The play arrow icon is also present to

indicate that the call is not secure.

For more information, see your system administrator.

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Advanced Call Handling

If you want to...

Then...

Determine if secure calls can be

made in your company

See your system administrator.

Note

There are interactions, restrictions, and limitations that affect how security features work on

your phone. For more information, see your system administrator.

A device engaged in a call is either trusted or untrusted as determined by Cisco. Lock or shield

icons are not displayed on a Cisco Unified IP Phone screen when a call is to or from an

untrusted device, even though the call might be secure.

Tracing Suspicious Calls

If you are receiving suspicious or malicious calls, your system administrator can add the Malicious Call

Identification (MCID) feature to your phone. This feature enables you to identify an active call as

suspicious, which initiates a series of automated tracking and notification messages.

If you want to...

Then...

Notify your system

Press MCID or Malicious Call ID.

administrator about a

suspicious or harassing call

Your phone plays a tone and displays the message, “MCID successful.”

Prioritizing Critical Calls

(SCCP phones only)

In some specialized environments, such as military or government offices, you might need to make and

receive urgent or critical calls. If you have the need for this specialized call handling, your system

administrator can add Multilevel Precedence and Preemption (MLPP) to your phone.

Keep these terms in mind:

•

Precedence indicates the priority associated with a call.

Preemption is the process of ending an existing, lower priority call while accepting a higher

priority call that is sent to your phone.

If you...

Want to choose a priority (precedence) Contact your system administrator for a list of

level for an outgoing call corresponding precedence numbers for calls.

Then...

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Want to make a priority

(precedence) call

Enter the MLPP access number (provided by your system

administrator) followed by the phone number.

Hear a special ring (faster than usual) You are receiving a priority (precedence) call. An MLPP icon

or special call waiting tone

on your phone screen indicates the priority level of the call.

Look for an MLPP icon on your phone screen:

Priority call

Want to view priority level of a call

Medium priority (immediate) call

High priority (flash) call

Highest priority (flash override) or Executive

Override call

Higher priority calls are displayed at the top of your call list.

If you do not see an MLPP icon, the priority level of the call

is normal (routine).

Want to accept a higher-priority call

Answer the call as usual. If necessary, end an active call first.

Hear a continuous tone interrupting

your call

You or the other party are receiving a call that must preempt

the current call. Hang up immediately to allow the higher

priority call to ring through.

Tips

•

When you make or receive an MLPP-enabled call, you will hear special ring tones and call waiting

tones that differ from the standard tones.

•

If you enter an invalid MLPP access number, a verbal announcement will alert you of the error.

An MLPP-enabled call retains its priority and preemptive status when you:

–

Put the call on hold

Transfer the call

Add the call to a three-way conference

Answer the call using PickUp

•

MLPP overrides the Do Not Disturb (DND) feature.

Using Cisco Extension Mobility

Cisco Extension Mobility (EM) enables you to temporarily configure a Cisco Unified IP Phone as your

own. Once you log in to EM, the phone adopts your user profile, including your phone lines, features,

established services, and web-based settings. Your system administrator must configure EM for you.

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Advanced Call Handling

The Cisco Extension Mobility ChangePIN feature allows you to change your PIN from your Cisco

Unified IP Phone.

If you want to...

Then...

1. Choose

> EM Service (name can vary).

2. Enter your user ID and PIN (provided by your system administrator).

3. If prompted, select a device profile.

Log out of EM

1. Choose

2. When prompted to log out, press Yes.

1. Choose > Change Credentials.

> EM Service (name can vary).

Change your PIN using

the Change Credentials

service

2. Enter your User ID in the User ID field.

3. Enter your PIN in the Current PIN field.

4. Enter your new PIN in the New PIN field.

5. Enter your new PIN again in the Confirm PIN field.

6. Press Change.

You will see a PIN Change Successful message.

7. Press Exit.

Change your PIN using

the ChangePIN softkey

1. Choose

> EM Service (name can vary).

2. Press ChangePIN.

3. Enter your PIN in the Current PIN field.

4. Enter your new PIN in the New PIN field.

5. Enter your new PIN again in the Confirm PIN field.

6. Press Change.

You see the PIN Change Successful message.

7. Press Exit.

Tips

•

EM automatically logs you out after a certain amount of time. Your system administrator

establishes this time limit.

•

Changes that you make to your EM profile from your Cisco Unified CM User Options web pages

take effect immediately if you are logged in to EM on the phone; otherwise, changes take effect

the next time you log in.

•

Changes that you make to the phone from your User Options web pages take effect immediately

if you are logged out of EM; otherwise, changes take effect after you log out.

Local settings controlled by the phone are not maintained in your EM profile.

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Managing Business Calls Using a Single Phone Number

Intelligent Session Control associates your mobile phone number with your business phone number.

When you receive a call to your remote destination (mobile phone), your desk phone does not ring;

only your remote destination rings. When an incoming call is answered on the mobile phone, the desk

phone displays a Remote in Use message.

During a call you can also use any of your mobile phone features. For example, if you receive a call

on your mobile number, you can answer the call from either your desk phone or you can handoff the

call from your mobile phone to your desk phone.

If you want to...

Then...

Transfer your incoming mobile active

call to desk phone

Use the various features of your mobile phone (for

example, *74). Contact your system administrator for a

list of access codes.

With Mobile Connect and Mobile Voice Access installed, you can use your mobile phone to handle

calls associated with your desktop phone number.

Your desktop and remote destinations receive calls simultaneously.

When you answer the call on your desktop phone, the remote destinations stop ringing, are

disconnected, and display a missed call message.

When you answer the call on one remote destination, the other remote destinations stop ringing, are

disconnected, and a missed call message is shown on the other remote destinations.

If you want to...

Then...

Configure Mobile Connect Use the User Options web pages to set up remote destinations and

create access lists to allow or block calls from specific phone numbers

from being passed to the remote destinations. See Setting Up Phones

and Access Lists for Mobile Connect, page 9.

Answer a call using your

mobile phone

See Answering a Call, page 4.

Switch an in-progress call

between your desk phone

and mobile phone

See Switching an In-Progress Call to Another Phone, page 8.

Put a call that has been

picked up on your mobile

phone on hold

1. Press the Enterprise Hold (name may vary) softkey.

The other party is placed on hold.

2. On your mobile phone, press the Resume (name may vary) softkey

on the mobile phone. See Switching an In-Progress Call to Another

Phone, page 8.

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Advanced Call Handling

If you want to...

Then...

Connect to Mobile

Voice Access

1. From any phone, dial your assigned Mobile Voice Access number.

2. Enter the number you are calling from, if prompted, and your PIN.

1. Dial your assigned Mobile Voice access number.

Turn on Mobile Connect

from your mobile phone

2. Enter your mobile phone number (if requested) and PIN.

3. Press 2 to enable Mobile Connect.

4. Choose whether to turn Mobile Connect on for all configured

phones or just one:

–

All phones—Enter 2.

One phone—Enter 1, then the remote destination you want to

add, followed by #.

Make a call from your

mobile phone

See Placing a Call—Additional Options, page 2.

Turn off Mobile Connect

from your mobile phone

1. Dial your assigned Mobile Voice Access number.

2. Enter your mobile phone number (if requested) and PIN.

3. Press 3 to disable Mobile Connect.

4. Choose whether to turn off Mobile Connect for all configured

phones or just one:

–

All phones—Enter 2.

One phone—Enter 1, then the remote destination you want to

add, followed by #.

Turn on or off Mobile

Connect access to all your

remote destinations from

your desk phone

1. Press Mobility to display the current remote destination status

(Enabled or Disabled).

2. Press Select to change the status.

3. Press Exit.

Tips

•

When calling Mobile Voice Access, you must enter the number you are calling and your PIN if any

of the following are true:

–

The number you are calling from is not one of your remote destinations.

The number is blocked by you or your carrier (shown as “Unknown Number”).

The number is not accurately matched in the Unified CM database; for example, if your

number is 510-666-9999, but it is listed as 666-9999 in the database, or your number is

408-999-6666, but it is entered as 1-408-999-6666 in the database.

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•

If you incorrectly enter any requested information (such as mobile phone number or PIN) three

times in a row, the Mobile Voice Access call disconnects, and you are locked out for a period of

time. See your system administrator if you need assistance.

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Using a Handset, Headset, and Speakerphone

You can use your phone with these audio devices: a handset, headset, or speakerphone.

The phone is off-hook when the handset is lifted or another audio device is in use.

The phone is on-hook when the handset is in its cradle and other audio devices are not in use.

Using a Handset

If you want to...

Then...

Use the handset

Lift it to go off-hook; replace it in the cradle to go on-hook.

The ringing line is selected automatically. Contact your system

administrator for the options to select the primary line each time.

Switch to the speakerphone or Press

headset during a call

, then hang up the handset.

Adjust the volume level for

a call

Press

during a call or after invoking a dial tone.

Press Save to preserve the volume level for future calls.

Using a Headset

Your phone supports four- or six-wire headset jacks for wired headsets. Cisco Unified IP Phone 7975G,

7965G, and 7945G also support wireless headsets. For information about purchasing headsets, see

Headset Support, page 3.

You can use a headset with all of the controls on your phone, including

and

However, if you use a wireless headset, refer to the wireless headset documentation for instructions.

If you want to...

Then...

Toggle headset mode on and off

Switch to a handset

Press

Lift the handset.

Adjust the volume level for a call Press

during a call or after invoking a dial tone.

Press Save to preserve the volume level for future calls.

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If you use AutoAnswer, see Using AutoAnswer with a Headset or Speakerphone, page 3.

Using a Wireless Headset

Cisco Unified IP Phones 7975G, 7965G, and 7945G support wireless headsets. Refer to the wireless

headset documentation for information about using the wireless headset’s remote features. Also, check

with your system administrator to be sure your phone is enabled to use a wireless headset with the

wireless headset remote hookswitch control feature.

Using Wideband with your Headset

If you use a headset that supports wideband, you may experience improved audio sensitivity if you

enable the wideband setting on your phone (this setting is disabled by default). To access the setting,

choose

> User Preferences > Audio Preferences > Wideband Headset.

If the Wideband Headset setting shows as dimmed, then this setting is not user controllable.

Check with your system administrator to be sure your phone system is configured to use wideband. If

the system is not configured for wideband, you may not detect any additional audio sensitivity even

when using a wideband headset. To learn more about your headset, refer to the headset documentation

or ask your system administrator for assistance.

Using a Speakerphone

Many of the actions you can take to dial a number or answer a call will automatically trigger

speakerphone mode, assuming that the handset is in its cradle and

is not lit.

If you want to...

Then...

Toggle speakerphone mode on

or off

Press

Switch to a handset

Lift the handset.

Press

Adjust the volume level for

a call

during a call or after invoking a dial tone.

Press Save to preserve the volume level for future calls.

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Using a Handset, Headset, and Speakerphone

Using AutoAnswer with a Headset or Speakerphone

When AutoAnswer is enabled, your phone answers incoming calls automatically after a few rings.

Your system administrator configures AutoAnswer to use either the speakerphone or a headset. You

may use AutoAnswer if you receive a high volume of incoming calls.

If you...

Then...

Use AutoAnswer with

a headset

Keep headset mode active (in other words, keep

when you are not on a call.

illuminated), even

To keep headset mode active, do the following:

•

Press EndCall to hang up.

Press New Call or Dial to place new calls.

If your phone is set up to use AutoAnswer in headset mode, calls are

automatically answered only if is illuminated.

Otherwise, calls ring normally and you must manually answer them.

Use AutoAnswer with the Keep the handset in the cradle and headset mode inactive (

speakerphone

unlit).

Otherwise, calls ring normally and you must manually answer them.

Tip

AutoAnswer is disabled when the Do Not Disturb feature is active.

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Changing Phone Settings

You can personalize your Cisco Unified IP Phone by adjusting the ring tone, background image, and

other settings.

Customizing Rings and Message Indicators

You can customize how your phone indicates an incoming call and a new voice mail message. You can

also adjust the ringer volume for your phone.

If you want to...

Then...

Change the ring tone

per line

1. Choose

> User Preferences > Rings.

2. Choose a phone line or the default ring setting.

3. Choose a ring tone to play a sample of it.

4. Press Select and Save to set the ring tone, or press Cancel.

Adjust the volume level for Press

the phone ringer

while the handset is in the cradle and the headset

and speakerphone buttons are off. The new ringer volume is saved

automatically.

Note Check with your system administrator to see if a minimum

ringer-volume setting was configured.

Change the ring pattern per 1. Log in to your Cisco Unified CM User Options web pages. (See

line (flash-only, ring once,

Accessing Your User Options Web Pages, page 1.)

beep-only, etc.)

2. Access your call ring pattern settings. (See Controlling Line

Settings on the Web, page 7.)

Note Before you can access this setting, your system administrator may

need to enable it for you.

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If you want to...

Then...

Change the way the audible 1. Log in to your User Options web pages. See Accessing Your User

voice message indicator

sounds on your phone

2. Access your message indicator settings. See Controlling Line

Settings on the Web, page 7.

Change the way that the

voice message light on your

handset works

1. Log in to your User Options web pages. See Accessing Your User

2. Access your message indicator settings. See Controlling Line

Settings on the Web, page 7.

Note Typically, the default system policy is to indicate a new voice

message by displaying a steady light on the handset light strip.

Tip

You can customize your phone to have up to six distinctive ring tones. In addition, you can have a

default ring tone.

Customizing the Phone Screen

You can adjust the characteristics of the phone screen.

If you want to...

Then...

Change the phone

screen brightness

1. Choose

> User Preferences > Brightness.

2. To make adjustments, press Up, Down or

3. Press Save, or press Cancel.

Note If you change the brightness setting on your phone, do not unplug the

phone from its power source for at least one minute, or the brightness

setting will not get saved.

Adjust the phone screen For Cisco Unified IP Phone 7971G-GE and 7970G only:

to accommodate your

1. Choose

> User Preferences > Viewing Angle.

viewing angle

2. To make adjustments, press Up, Down or

3. Press Save, or press Cancel.

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Changing Phone Settings

If you want to...

Then...

Change the

1. Choose

> User Preferences > Background Images.

background image

2. Scroll through available images and press Select to choose an image.

3. Press Preview to see a larger view of the background image.

4. Press Exit to return to the selection menu.

5. Press Save to accept the new image, or press Cancel.

Note If you do not see a selection of images, then this option has not been

enabled on your system.

Enable or disable the

touchscreen

For Cisco Unified IP Phones 7975G, 7971G-GE, and 7970G only.

See Cleaning and Maintaining the Phone Screen, page 9.

Change the language on 1. Log in to your User Options web pages. See Accessing Your User

your phone screen

2. Access your user settings. See Controlling User Settings on the Web,

page 7.

Change the line

text label

1. Log in to your User Options web pages. See Accessing Your User