Cisco Systems Conference Phone 52 User Manual

Localization Procedure for  
Cisco MeetingPlace Audio Server Release 5.2  
and Release 5.3  
January 17, 2005  
This document provides procedures for localizing Cisco MeetingPlace Audio Server Release 5.2 and  
Release 5.3 and includes the following sections:  
Naming Conventions  
The following product-naming conventions are used in this document:  
Product  
Convention  
Cisco MeetingPlace Audio Server with any possible  
combination of integration applications  
Cisco MeetingPlace system  
Cisco MeetingPlace Audio Sever Release 5.2 and Cisco  
MeetingPlace Audio Sever Release 5.3  
Release 5.2 and Release 5.3  
Cisco MeetingPlace Audio Server Release 5.3 and  
Cisco MeetingPlace 8100 series server or Release 5.2 and  
the hardware where Release 5.2 is installed  
Cisco MeetingPlace Audio Server system  
Cisco MeetingPlace MeetingNotes  
Cisco MeetingPlace MeetingTime  
MeetingNotes  
MeetingTime  
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Information About Localizing Cisco MeetingPlace Audio Server Release 5.2 and Release 5.3  
Configuration Precedence Examples  
The following example shows how the Cisco MeetingPlace Audio Server system determines which  
language a caller hears when entering a meeting:  
System Configurations  
The default language is U.S. English.  
Ports are configured for Japanese.  
A U.S. English user has a profile that is set to use U.S. English.  
A meeting is scheduled by a Canadian French user who has set the meeting default language to  
French.  
System Behavior  
1. When the U.S. English user calls to attend the scheduled meeting, the prompts play first in Japanese.  
2. The caller then hears the prompt “To select English, press 5” in U.S. English and the prompt “To  
select French, press 6” in Canadian French.  
3. The caller enters the profile ID, and the prompt language immediately changes to U.S. English.  
4. The caller enters the meeting ID and continues to hear U.S. English prompts until joining the  
meeting.  
5. While the caller is in the meeting, prompts play to all meeting participants in Canadian French;  
however, prompts play only to this caller—when the caller presses the # key, for example—in U.S.  
English.  
Language Preferences  
Within the configuration precedence, the following types of language preferences affect which  
languages callers hear and when they hear them:  
Port-Group Level Language Preferences  
U.S. English is the default language and is considered an installed language.  
If you do not configure the port group to use a specific language, U.S. English plays.  
If you install UK English, the Cisco MeetingPlace Audio Server system does not offer U.S. English.  
For example, if you install a total of three languages (U.S. English, UK English, and Japanese)  
and you configure the ports to play Japanese, the welcome prompt offers only UK English and  
Japanese.  
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Information About Localizing Cisco MeetingPlace Audio Server Release 5.2 and Release 5.3  
Meeting-Level Language Preferences  
The meeting language defaults to the profile language of the meeting scheduler unless another  
language is specified in the caller’s user profile.  
If the caller selects Attend a Meeting or MeetingNotes access, the voice prompts proceed in the port  
language until the caller enters the meeting.  
If the caller selects Profile access, the prompts change to the profile language selection after the  
caller logs in.  
If the caller selects a language, the caller hears the language access prompts again in the selected  
language.  
Prompts that play to all participants in the meeting play in the meeting-language setting; prompts  
that play to individuals play in the user-profile language setting.  
Prompts that play when dialing out to a guest participant are determined by the profile setting for  
the guest.  
User-Profile Level Language Preferences  
Callers can only change their user profile language preferences through the MeetingTime client.  
Callers can only choose a language before attending a meeting. After the caller chooses Attend a  
Meeting, the user-profile language plays; before the caller chooses Attends a Meeting, the default  
language plays.  
Examples of Language Preferences  
The following examples shows how language preferences affect the outcome of system, meeting, and  
user-level preference selections:  
Three-Language System With Unconfigured Port Using the Default Language Example  
The welcome greeting plays, and the caller is offered the following selections:  
“Welcome to MeetingPlace” in U.S. English  
“To select English, press 1” in U.S. English  
“To select Japanese, press 2” in Japanese  
“To select French, press 3” in Canadian French  
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How to Localize Cisco MeetingPlace Audio Server Release 5.2 and Release 5.3  
The caller selects 2, and the following prompts play in Japanese:  
“To attend a meeting, press 1”  
“To access your profile, press 2”  
“To access MeetingNotes, press 3”  
“To hear MeetingPlace overview, press 9”  
“To reach assistance, press 0”  
Three-Language System With Ports Configured for Japanese Example  
The welcome greeting plays, and the caller is offered the following selections:  
“Welcome to MeetingPlace” in Japanese  
“To attend a meeting, press 1” in Japanese  
“To access your profile, press 2” in Japanese  
“To access MeetingNotes, press 3” in Japanese  
“To select English, press 5” in English  
“To select French, press 6” in Canadian French  
“To hear MeetingPlace overview, press 9” in Japanese  
“To reach assistance, press 0”in Japanese  
The caller selects 5, and the following prompts play in U.S. English:  
“To attend a meeting, press 1”  
“To access your profile, press 2”  
“To access MeetingNotes, press 3”  
“To hear MeetingPlace overview, press 9”  
“To reach assistance, press 0”  
How to Localize Cisco MeetingPlace Audio Server Release 5.2  
and Release 5.3  
To localize Cisco MeetingPlace Audio Server, perform the following tasks in this order:  
Obtaining a Cisco MeetingPlace Language Pack  
To obtain a Cisco MeetingPlace language pack, perform one of the following procedures:  
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How to Localize Cisco MeetingPlace Audio Server Release 5.2 and Release 5.3  
Obtaining a Cisco MeetingPlace Release 5.2 Language Pack  
To obtain a Cisco MeetingPlace Release 5.2 language pack, perform the following steps:  
Step 1  
Step 2  
(Optional) Go to http://tools.cisco.com/gct/Upgrade/jsp/index.jsp and order the Cisco MeetingPlace  
Release 5.2 language pack by using the Product Upgrade Tool.  
Release 5.2 language pack by using the MP-LANGUAGES product number.  
Obtaining a Cisco MeetingPlace Release 5.3 Language Pack  
To obtain a Cisco MeetingPlace Release 5.3 language pack, perform the following steps:  
Step 1  
Step 2  
Under the Cisco MeetingPlace product, choose MeetingPlace Languages to go to the language CD  
download web page.  
Step 3  
Step 4  
Step 5  
Download MP53LANG.iso.  
By using any commercially available CD-ROM burner program, burn the .iso file to a CD.  
After burning the CD, ensure that the following directory structure was created:  
\UPDATE\53BRPOR  
\53CDNFR  
\53FRENCH  
\53GERMAN  
\53JAPAN  
\53LATSPN  
\53NEWUKENG  
\53NEWUSENG  
Note  
UPDATE must be the top directory on the CD.  
If you do not see this structure, contact Cisco Network Consulting Engineering (NCE) for assistance.  
Installing Cisco MeetingPlace Release 5.2 and Release 5.3 Languages  
To install Cisco MeetingPlace Release 5.2 or Release 5.3 languages, perform the following steps:  
Step 1  
Insert the Cisco MeetingPlace language pack CD into the CD-ROM drive on the Cisco MeetingPlace  
server.  
Step 2  
Step 3  
Step 4  
Log in to the Cisco MeetingPlace Command Line Interface (CLI) at technician level.  
To shut down the server, enter down.  
After the server is down, enter update.  
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How to Localize Cisco MeetingPlace Audio Server Release 5.2 and Release 5.3  
Step 5  
Step 6  
When prompted, specify that the update is from a CD.  
Verify that you are installing Cisco MeetingPlace languages and follow the instructions on the screen to  
continue with the language installation.  
When the process is finished, the server restarts, and the Cisco MeetingPlace Audio Server system is  
available.  
Installing Cisco MeetingPlace Release 5.3 Language Installation Example  
The following is sample output from a Release 5.3 language installation:  
servername:tech$ update  
Update is from  
1) CD  
2) Diskette  
3) Remote File  
4) Local File  
q) (Quit Update)  
Enter choice: 1  
Please insert the update CD in the drive, then  
wait for the drive to be quiet before continuing.  
Press <ENTER> to continue or <CONTROL-C> to abort.  
CD mounted OK; checking for update sets...  
There is more than one update set on this CD.  
Please pick the desired set from the following list:  
1) 5.3 Brazilian Portuguese Prompts  
2) 5.3 Canadian French Prompts  
3) 5.3 French Prompts  
4) 5.3 German Prompts  
5) 5.3 Japanese Prompts  
6) 5.3 Latin Spanish Prompts  
7) 5.3 British English Prompts (Unity)  
8) 5.3 American English Prompts (Unity)  
q) Quit  
Enter choice:  
Verifying Cisco MeetingPlace Release 5.2 and Release 5.3 Language  
Installation  
To verify that the languages are installed properly, perform the following tasks:  
Step 1  
Step 2  
Verify that the prompt plays in the language that you specified in the port or port group configuration.  
Verify that the language is available to users setting up profiles by performing the following steps:  
a. Set up one user profile for each installed language.  
b. Log in through each profile and verify that the correct languages are played.  
Verify that the language is available to users setting up a meeting by performing the following steps:  
a. Schedule a meeting in each language.  
Step 3  
b. Join the meeting and verify that the correct languages are played.  
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Additional References  
Additional References  
Guide to Cisco MeetingPlace Conferencing Documentation and Support  
Cisco MeetingPlace Audio Server Release 5.2 documentation  
Cisco MeetingPlace Audio Server Release 5.3 documentation  
Obtaining Technical Support  
Obtaining Documentation  
Cisco documentation and additional literature are available on Cisco.com. Cisco also provides several  
ways to obtain technical assistance and other technical resources. These sections explain how to obtain  
technical information from Cisco Systems.  
Cisco.com  
You can access the most current Cisco documentation at this URL:  
You can access the Cisco website at this URL:  
You can access international Cisco websites at this URL:  
Ordering Documentation  
You can find instructions for ordering documentation at this URL:  
You can order Cisco documentation in these ways:  
Registered Cisco.com users (Cisco direct customers) can order Cisco product documentation from  
the Ordering tool:  
Nonregistered Cisco.com users can order documentation through a local account representative by  
calling Cisco Systems Corporate Headquarters (California, USA) at 408 526-7208 or, elsewhere in  
North America, by calling 1 800 553-NETS (6387).  
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Documentation Feedback  
Documentation Feedback  
You can send comments about technical documentation to [email protected].  
You can submit comments by using the response card (if present) behind the front cover of your  
document or by writing to the following address:  
Cisco Systems  
Attn: Customer Document Ordering  
170 West Tasman Drive  
San Jose, CA 95134-9883  
We appreciate your comments.  
Obtaining Technical Assistance  
For all customers, partners, resellers, and distributors who hold valid Cisco service contracts, Cisco  
Technical Support provides 24-hour-a-day, award-winning technical assistance. The Cisco Technical  
Support Website on Cisco.com features extensive online support resources. In addition, Cisco Technical  
Assistance Center (TAC) engineers provide telephone support. If you do not hold a valid Cisco service  
contract, contact your reseller.  
Cisco Technical Support Website  
The Cisco Technical Support Website provides online documents and tools for troubleshooting and  
resolving technical issues with Cisco products and technologies. The website is available 24 hours a day,  
365 days a year, at this URL:  
Access to all tools on the Cisco Technical Support Website requires a Cisco.com user ID and password.  
If you have a valid service contract but do not have a user ID or password, you can register at this URL:  
Note  
Use the Cisco Product Identification (CPI) tool to locate your product serial number before submitting  
a web or phone request for service. You can access the CPI tool from the Cisco Technical Support  
Website by clicking the Tools & Resources link under Documentation & Tools. Choose Cisco Product  
Identification Tool from the Alphabetical Index drop-down list, or click the Cisco Product  
Identification Tool link under Alerts & RMAs. The CPI tool offers three search options: by product ID  
or model name; by tree view; or for certain products, by copying and pasting show command output.  
Search results show an illustration of your product with the serial number label location highlighted.  
Locate the serial number label on your product and record the information before placing a service call.  
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Obtaining Additional Publications and Information  
Submitting a Service Request  
Using the online TAC Service Request Tool is the fastest way to open S3 and S4 service requests. (S3  
and S4 service requests are those in which your network is minimally impaired or for which you require  
product information.) After you describe your situation, the TAC Service Request Tool provides  
recommended solutions. If your issue is not resolved using the recommended resources, your service  
request is assigned to a Cisco TAC engineer. The TAC Service Request Tool is located at this URL:  
For S1 or S2 service requests or if you do not have Internet access, contact the Cisco TAC by telephone.  
(S1 or S2 service requests are those in which your production network is down or severely degraded.)  
Cisco TAC engineers are assigned immediately to S1 and S2 service requests to help keep your business  
operations running smoothly.  
To open a service request by telephone, use one of the following numbers:  
Asia-Pacific: +61 2 8446 7411 (Australia: 1 800 805 227)  
EMEA: +32 2 704 55 55  
USA: 1 800 553-2447  
For a complete list of Cisco TAC contacts, go to this URL:  
Definitions of Service Request Severity  
To ensure that all service requests are reported in a standard format, Cisco has established severity  
definitions.  
Severity 1 (S1)—Your network is “down,” or there is a critical impact to your business operations. You  
and Cisco will commit all necessary resources around the clock to resolve the situation.  
Severity 2 (S2)—Operation of an existing network is severely degraded, or significant aspects of your  
business operation are negatively affected by inadequate performance of Cisco products. You and Cisco  
will commit full-time resources during normal business hours to resolve the situation.  
Severity 3 (S3)—Operational performance of your network is impaired, but most business operations  
remain functional. You and Cisco will commit resources during normal business hours to restore service  
to satisfactory levels.  
Severity 4 (S4)—You require information or assistance with Cisco product capabilities, installation, or  
configuration. There is little or no effect on your business operations.  
Obtaining Additional Publications and Information  
Information about Cisco products, technologies, and network solutions is available from various online  
and printed sources.  
Cisco Marketplace provides a variety of Cisco books, reference guides, and logo merchandise. Visit  
Cisco Marketplace, the company store, at this URL:  
The Cisco Product Catalog describes the networking products offered by Cisco Systems, as well as  
ordering and customer support services. Access the Cisco Product Catalog at this URL:  
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Obtaining Additional Publications and Information  
Cisco Press publishes a wide range of general networking, training and certification titles. Both new  
and experienced users will benefit from these publications. For current Cisco Press titles and other  
information, go to Cisco Press at this URL:  
Packet magazine is the Cisco Systems technical user magazine for maximizing Internet and  
networking investments. Each quarter, Packet delivers coverage of the latest industry trends,  
technology breakthroughs, and Cisco products and solutions, as well as network deployment and  
troubleshooting tips, configuration examples, customer case studies, certification and training  
information, and links to scores of in-depth online resources. You can access Packet magazine at  
this URL:  
iQ Magazine is the quarterly publication from Cisco Systems designed to help growing companies  
learn how they can use technology to increase revenue, streamline their business, and expand  
services. The publication identifies the challenges facing these companies and the technologies to  
help solve them, using real-world case studies and business strategies to help readers make sound  
technology investment decisions. You can access iQ Magazine at this URL:  
Internet Protocol Journal is a quarterly journal published by Cisco Systems for engineering  
professionals involved in designing, developing, and operating public and private internets and  
intranets. You can access the Internet Protocol Journal at this URL:  
World-class networking training is available from Cisco. You can view current offerings at  
this URL:  
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