APRIL 2003
E
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SERVSWITCH™ FAMILY
Welcome to the ServSwitch™ Family!
Thank you for purchasing a BLACK BOX® ServSelect II! We appreciate your
business, and we think you ll appreciate the many ways that your new ServSelect II
will save you money, time, and effort.
That s because our ServSwitch family is all about breaking away from the traditional,
expensive model of computer management. You know, the one-size-fits-all-even-if-it-
doesn t model that says, “One computer gets one user station, no more, no less.” Why
not a single user station (monitor, keyboard, and mouse) for multiple computers—even
computers of different platforms? Why not a pair of user stations, each of which can
control multiple computers? Why not multiple user stations for the same computer?
With our ServSwitch products, there s no reason why not. We carry a broad line of
robust solutions for all these applications. Do you have just two PCs, and need an
economical alternative to keeping two monitors, keyboards, and mice on your desk?
Or do you need to share dozens of computers, including a mix of IBM® PC,
RS/6000®, Apple® Macintosh®, Sun Microsystems®, and SGI™ compatibles
among multiple users with different access levels? Does your switch have to sit
solidly on a work table and use regular everyday cables? Or does it have to be
mounted in an equipment rack and use convenient many-to-one cables? No matter
how large or small your setup is, no matter how simple or how complex, we re
confident we have a ServSwitch system that s just right for you.
The ServSwitch™ family from BLACK BOX—the one-stop answer for all your
KVM switching needs!
*
This manual will tell you all about your new ServSelect II, including how to install,
operate, and troubleshoot it. For an introduction to the ServSelect II, see Chapter 2.
The ServSelect II product codes covered in this manual are:
KV2016A KV2016E
This manual also includes information about the ServSelect II Software and the
Server Access Modules, which have their own manuals or installation guides:
KV125A KV126A KV127A
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SERVSELECT II™ INSTALLER/USER GUIDE
FEDERAL COMMUNICATIONS COMMISSION AND
INDUSTRY CANADA
RADIO-FREQUENCY INTERFERENCE STATEMENTS
This equipment generates, uses, and can radiate radio-frequency energy and if not
installed and used properly, that is, in strict accordance with the manufacturer s
instructions, may cause interference to radio communication. It has been tested and
found to comply with the limits for a Class A computing device in accordance with
the specifications in Subpart B of Part 15 of FCC rules, which are designed to
provide reasonable protection against such interference when the equipment is
operated in a commercial environment. Operation of this equipment in a residential
area is likely to cause interference, in which case the user at his own expense will be
required to take whatever measures may be necessary to correct the interference.
Changes or modifications not expressly approved by the party responsible for
compliance could void the user s authority to operate the equipment.
This digital apparatus does not exceed the Class A limits for radio noise emission from
digital apparatus set out in the Radio Interference Regulation of Industry Canada.
Le présent appareil numérique n émet pas de bruits radioélectriques dépassant les
limites applicables aux appareils numériques de la classe A prescrites dans le
Règlement sur le brouillage radioélectrique publié par Industrie Canada.
EUROPEAN UNION DECLARATION OF CONFORMITY
This equipment has been tested and found to comply with the limits for a class A
computing device in accordance with the specifications in the European standard
EN55022. These limits are designed to provide reasonable protection against
harmful interference. This equipment generates, uses and can radiate radio-
frequency energy, and if not installed and used in accordance with the instructions,
might cause harmful interference to radio or television reception.
However, there is no guarantee that harmful interference will not occur in a
particular installation. If this equipment does cause interference to radio or television
reception, which can be determined by turning the equipment on and off, you can
correct the interference with one or more of the following measures:
(a) Reorient or relocate the receiving antenna.
(b) Increase the separation between the equipment and the receiver.
(c) Connect the equipment to an outlet on a circuit different from that to which the
receiver is connected.
(d) Consult the supplier or an experienced radio/TV technician for help.
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COMPLIANCE STATEMENTS
Shielded cables must be used with this equipment to maintain compliance with radio
frequency energy emission regulations and ensure a suitably high level of immunity
to electromagnetic disturbances. This equipment has also been found to comply with
European standards EN50082 and EN60950.
Japanese Compliance Statement
Other Agency Approvals
UL 1950, CSA C22. 2 No. 950, IEC 950
Republic of Korea EMI Standard Certificate Number: E-F900-01-2012 (A)
TRADEMARKS USED IN THIS MANUAL
BLACK BOX and the
logo are registered trademarks, and ServSwitch,
ServSelect, ServSelect II, and ServSelect IP are trademarks, of BLACK BOX
Corporation.
Apple, Mac, and Macintosh are registered trademarks of Apple Computer, Inc.
IBM, PS/2, and RS/6000 are registered trademarks of International Business
Machines Corporation.
Microsoft, HyperTerminal, Windows, Windows NT, and Windows XP are
trademarks or registered trademarks of Microsoft Corporation in the United States
and/or other countries.
Sun and Sun Microsystems are registered trademarks of Sun Microsystems, Inc. in
the United States and other countries.
UL is a registered trademark of Underwriters Laboratories Inc.
Any other trademarks mentioned in this manual are acknowledged to be the property
of the trademark owners.
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SERVSELECT II™ INSTALLER/USER GUIDE
Normas Oficiales Mexicanas (NOM)
Electrical Safety Statement
INSTRUCCIONES DE SEGURIDAD
1. Todas las instrucciones de seguridad y operación deberán ser leídas antes de
que el aparato eléctrico sea operado.
2. Las instrucciones de seguridad y operación deberán ser guardadas para
referencia futura.
3. Todas las advertencias en el aparato eléctrico y en sus instrucciones de
operación deben ser respetadas.
4. Todas las instrucciones de operación y uso deben ser seguidas.
5. El aparato eléctrico no deberá ser usado cerca del agua—por ejemplo, cerca de
la tina de baño, lavabo, sótano mojado o cerca de una alberca, etc.
6. El aparato eléctrico debe ser usado únicamente con carritos o pedestales que
sean recomendados por el fabricante.
7. El aparato eléctrico debe ser montado a la pared o al techo sólo como sea
recomendado por el fabricante.
8. Servicio—El usuario no debe intentar dar servicio al equipo eléctrico más allá a
lo descrito en las instrucciones de operación. Todo otro servicio deberá ser
referido a personal de servicio calificado.
9. El aparato eléctrico debe ser situado de tal manera que su posición no interfiera
su uso. La colocación del aparato eléctrico sobre una cama, sofá, alfombra o
superficie similar puede bloquear la ventilación, no se debe colocar en libreros
o gabinetes que impidan el flujo de aire por los orificios de ventilación.
10. El equipo eléctrico debe ser situado fuera del alcance de fuentes de calor como
radiadores, registros de calor, estufas u otros aparatos (incluyendo
amplificadores) que producen calor.
11. El aparato eléctrico debe ser connectado a una fuente de poder sólo del tipo
descrito en el instructivo de operación, o como se indique en el aparato.
12. Precaución debe ser tomada de tal manera que la tierra física y la polarización
del equipo no sea eliminada.
13. Los cables de la fuente de poder deben ser guiados de tal manera que no sean
pisados ni pellizcados por objetos colocados sobre o contra ellos, poniendo
particular atención a los contactos y receptáculos donde salen del aparato.
14. El equipo eléctrico debe ser limpiado únicamente de acuerdo a las
recomendaciones del fabricante.
15. En caso de existir, una antena externa deberá ser localizada lejos de las líneas
de energía.
16. El cable de corriente deberá ser desconectado del cuando el equipo no sea
usado por un largo período de tiempo.
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NOM STATEMENT
17. Cuidado debe ser tomado de tal manera que objectos líquidos no sean
derramados sobre la cubierta u orificios de ventilación.
18. Servicio por personal calificado deberá ser provisto cuando:
A: El cable de poder o el contacto ha sido dañado; u
B: Objectos han caído o líquido ha sido derramado dentro del aparato; o
C: El aparato ha sido expuesto a la lluvia; o
D: El aparato parece no operar normalmente o muestra un cambio en su
desempeño; o
E: El aparato ha sido tirado o su cubierta ha sido dañada.
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SERVSELECT II™ INSTALLER/USER GUIDE
Contents
1. Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7
2. Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8
2.1 Features and Benefits . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8
2.2 Safety Precautions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .10
3. Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .12
3.1 Getting Started . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .12
3.2 Rack Mounting Your ServSelect II . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .12
3.3 Installing the ServSelect II . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .14
3.4 Setting Up Your ServSelect II System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .15
4. Basic Operations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .16
4.1 Controlling Your System at the Analog Ports . . . . . . . . . . . . . . . . . . . . . . . . . .16
4.2 Viewing and Selecting Ports and Servers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .16
4.3 Navigating the OSD . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .19
4.4 Configuring the OSD . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .20
4.5 Displaying Version Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .28
4.6 Scanning Your System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .30
4.7 Broadcasting to Servers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .32
4.7 Changing Your Switch Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .33
5. Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .35
5.1 Calling BLACK BOX . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .35
5.2 Shipping and Packaging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .35
6. FLASH Upgrades . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .36
6.1 Upgrading the ServSelect II . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .36
6.2 Upgrading the SAM firmware . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .37
6
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CHAPTER 1: SPECIFICATIONS
1. Specifications
During the course of this product s lifetime, modifications might be made to its
hardware or firmware that could cause these specifications to change without notice.
Agency Approvals
EN55022 Class A, EN55024, EN61000-3-3, FCC15 Class
A, VCCI Class A, IEC950, EN60950, UL 1950/60950 third
edition, CSA C22.2 No. 950
Server Ports
Number
Interface Types
Connectors
16
PS/2, Sun and USB SAM modules
RJ-45
Sync Types
Separate horizontal and vertical
DDC2B
Plug and Play
Video Resolution
Configuration Port
Number
Analog Port Maximum 1600 x 1280 @ 75 Hz
1
Interface Type
Connector
Serial RS-232
DB9 Male
Analog Port
Number
2
Interface Types
Connectors
PS/2 and VGA
PS/2 MiniDIN and 15 pin D
Other Characteristics
Heat Dissipation
Airflow
92 BTU/Hr
8 cfm
Temperature
10º to 50º Celsius (50º to 122º Fahrenheit) operating
-20º to 60º Celsius (-4º to 140º Fahrenheit) nonoperating
Humidity
Power
20 to 80% noncondensing operating
5 to 95% noncondensing nonoperating
100 to 240 VAC (autosensing), 50 to 60 Hz, 40 W maximum
AC-input current rating 0.5 A
AC-input cable
18 AWG three-wire cable, with a three-lead IEC-320
receptacle on the power supply end and a country or region
dependent plug on the power resource end
Power Consumption
Size (HxWxD)
12.5 W
4.45 x 43.18 x 27.94 cm 1U form factor
(1.75 x 17.00 x 11.00 in)
Weight
3.6 kg (8 lb) without cables
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SERVSELECT II™ INSTALLER/USER GUIDE
2. Introduction
2.1 Features and Benefits
The multiuser, 16-port ServSelect II integrates the Black Box field-proven analog
keyboard, video and mouse (KVM) switching technology with advanced cable
management, flexible access for two simultaneous users and a patented, next-
generation user interface. The ServSelect II KVM switch conveniently supports all
major server platforms and features powerful on-screen management for easy
system configuration and server selection.
A unique benefit of the ServSelect II is the Server Access Module (SAM). The
SAM with CAT 5 design dramatically reduces cable clutter, while providing optimal
resolution and video settings. The built-in memory of the SAM simplifies
configuration by assigning and retaining unique server names and Electronic ID
(EID) numbers for each attached server. The SAM is powered directly from the
server and provides Keep Alive™ functionality even if the ServSelect II is not powered.
NOTE:
Throughout the text, the word “appliance” is used generically to describe the ServSelect II switch.
Figure 2-1. ServSelect II
Server Access Modules
The SAM allows direct KVM connectivity to servers in your ServSelect II system.
Each ServSelect II has 16 Analog Rack Interface (ARI) ports for connecting the SAM.
Utilizing an SAM, you can attach additional switches to expand your ServSelect II
system. This flexibility allows you to add capacity as your data center grows.
Multiplatform support
The SAM available with the ServSelect II supports PS/2, Sun and USB server
environments. For 13W3, Sun monitor connection, order KV127A and ACD002.
Using the On-Screen Device (OSD) interface in conjunction with the SAM allows
you to switch easily across platforms.
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CHAPTER 2: INTRODUCTION
OSD graphical user interface
A ServSelect II switch uses the OSD, which features intuitive menus to configure
your switch system and select computers. Computers can be identified by unique
name, EID or port number, allowing you to assign unique server names.
Security
The OSD allows you to protect your system with a screen saver password. After a
user-defined time, the screen saver mode engages and access is prohibited until the
appropriate password is entered to reactivate the system.
Operation modes
The OSD user interface provides convenient operation modes for easy ServSelect II
system administration. These modes (Broadcast, Scan, Switch and Share) allow you
to manage your switching activities. Chapter 4 explains these modes in detail.
Video
ServSelect II provides optimal resolution for analog VGA, SVGA and XGA video.
Achieve resolutions of up to 1600 x 1200 with a 10-foot cable and up to 800 x 600
with a 50-foot cable. Resolutions will vary depending upon the length of cable
separating your switch and servers.
Plug and Play
The ServSelect II also supports Display Data Channel Plug and Play, which automates
configuration of the monitor and is compliant with the VESA DDC2B standard.
FLASH upgradable
Upgrade your firmware at any time through a simple update utility to ensure that
your ServSelect II system is always running the most current version available. Both
the ServSelect II switch and the SAM are FLASH upgradable. See Chapter 6 for
more information.
Cascading expansion
Each ServSelect II switch supports up to 16 directly attached servers and can
conveniently scale to support more. You can expand your system using cascadable
BLACK BOX products such as other ServSelect appliances. This extra “cascade” of
units allows you to attach up to 256 servers in one system.
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SERVSELECT II™ INSTALLER/USER GUIDE
Switch
SAM Adaptor
Rack of
SAM Adaptor
Servers
Switch
Rack of
Servers
Analog Connection
ServSelect II
Analog Connection
Figure 2-2. Example ServSelect II Configuration
2.2 Safety Precautions
To avoid potential video and/or keyboard problems when using these products:
•
If the building has 3-phase AC power, ensure that the computer and monitor are
on the same phase. For best results, they should be on the same circuit.
•
Use only BLACK BOX-supplied cable to connect computers and KVM switches.
To avoid potentially fatal shock hazard and possible damage to equipment, please
observe the following precautions:
•
•
•
Do not use a 2-wire extension cord in any BLACK BOX product configuration.
Test AC outlets at the computer and monitor for proper polarity and grounding.
Use only with grounded outlets at both the computer and monitor. When using
a backup power supply (UPS), power the computer, the monitor and the appli-
ance off the supply.
NOTE:
The AC inlet is the main disconnect.
10
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CHAPTER 2: INTRODUCTION
Rack mount safety considerations
•
Elevated Ambient Temperature: If the equipment is installed in a closed rack
assembly, the operation temperature of the rack environment may be greater than
room ambient. Use care not to exceed the rated maximum ambient temperature of
the equipment.
•
•
•
Reduced Air Flow: Installation of the equipment in a rack should be such that the
amount of airflow required for safe operation of the equipment is not compromised.
Mechanical Loading: Mounting of the equipment in the rack should be such
that a hazardous condition is not achieved due to uneven mechanical loading.
Circuit Overloading: Consideration should be given to the connection of the
equipment to the supply circuit and the effect that overloading of circuits might
have on overcurrent protection and supply wiring. Consider equipment name-
plate ratings for maximum current.
•
Reliable Earthing: Reliable earthing of rackmounted equipment should be
maintained. Pay particular attention to supply connections other than direct
connections to the branch circuit (for example, use of power strips).
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SERVSELECT II™ INSTALLER/USER GUIDE
3. Installation
3.1 Getting Started
Before installing your ServSelect II appliance, refer to the following list to ensure
you have all items that shipped with the appliance as well as other items necessary
for proper installation.
Supplied with the ServSelect II
•
•
•
•
•
•
ServSelect II unit
Power cord
One null modem serial cable
ServSelect II Installer/User Guide
ServSelect II Quick Installation Guide
Rack mounting kit
Additional items needed
One SAM adaptor and UTP cabling per attached server or switch
3.2 Rack Mounting Your ServSelect II
NOTE:
Rack mounting kits are sold separately.
Your ServSelect II appliance may be rack mounted using the included brackets. Before
installing the appliance and other components in the rack cabinet (if not already
installed), stabilize the rack in a permanent location. Install your equipment starting
at the bottom of the rack cabinet, then work to the top. Avoid uneven loading or
overloading of rack cabinets.
CAUTION:
Rack Loading - Overloading or uneven loading of racks may result in shelf or rack failure,
causing damage to equipment and possible personal injury. Stabilize racks in a permanent
location before loading begins. Mount components beginning at the bottom of the rack, then
work to the top. Do not exceed your rack load rating.
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CHAPTER 3: INSTALLATION
Figure 3-1. ServSelect II Horizontal Installation
To install the 1U switch mounting bracket:
1. Remove the first two screws on each side.
2. Line up the holes in the “long side” of the kit s side brackets with the screw
holes in the switch.
3. With a Phillips screwdriver, fasten the mounting brackets to the switch using
two screws on each side.
4. Attach four cage nuts or clip nuts to the rack mounting flange of the rack
cabinet so that the nut is positioned on the inside of the rack.
NOTE:
Nuts are not included with the rack mount kit.
5. Mount the switch assembly to the rack cabinet by matching the holes in the
“short side” of each bracket to an appropriate set of matching holes on your
rack cabinet. Next, insert the combination hex head screws through the slots in
the bracket and the holes in the mounting rail, then into the cage nuts or clip nuts.
13
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SERVSELECT II™ INSTALLER/USER GUIDE
3.3 Installing the ServSelect II
Plug the supplied power cord into the back of the appliance and then into an
appropriate power source. Figure 3-2 illustrates one possible configuration for your
ServSelect appliance. See the following detailed set of procedures to successfully install
your appliance.
Analog User B
Configuration Port
for updating firmware
ServSelect II Appliance
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
Currently
Not Used
Servers 2-16
Analog User A
Sam Adaptor
PS/2 USB and Sun
adaptors are available
Server 1
Figure 3-2. Basic ServSelect II Configuration
CAUTION:
To reduce the risk of electric shock or damage to your equipment-
- Do not disable the power cord grounding plug. The grounding plug is an important safety feature.
- Plug the power cord into a grounded (earthed) outlet that is easily accessible at all times.
- Disconnect the power from the unit by unplugging the power cord from either the electrical
outlet or the unit.
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CHAPTER 3: INSTALLATION
To connect an SAM to each server:
1. Locate the SAM for your ServSelect II unit.
2. Attach the appropriately color-coded cable ends to the keyboard, monitor and
mouse ports on the first server you will be connecting to the unit.
3. Attach one end of the CAT 5 cabling that will run between your SAM and
ServSelect II unit to the RJ45 connector on the SAM.
4. Connect the other end of the CAT 5 cable to the desired ARI port on the back
of your ServSelect II unit.
5. Repeat steps 2-4 for all servers you wish to attach.
NOTE:
When connecting a Sun SAM, you must use a multi-sync monitor to accommodate Sun computers
that support both VGA and sync-on-green or composite sync.
To connect local peripherals:
1. Select the keyboard, monitor and mouse to be connected to local analog user A.
2. Locate the port set labeled A on the back of the appliance. Connect these
peripherals to their respective ports.
3. Repeat these steps for the local analog port set labeled B.
4. Bundle and label the cables for easy identification.
3.4 Setting Up Your ServSelect II System
With the ServSelect II system, you can auto detect and configure each port on your
appliance. Chapter 4 provides detailed instructions on naming, customization and
OSD setup and configuration.
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SERVSELECT II™ INSTALLER/USER GUIDE
4. Basic Operations
4.1 Controlling Your System at the Analog Ports
The ServSelect II features two analog port sets on the back of the unit that allow you
to connect a monitor and a PS/2 keyboard and mouse for direct analog access. The
appliance uses the OSD, which provides intuitive menus to configure your system
and select computers.
4.2 Viewing and Selecting Ports and Servers
Use the OSD Main dialog box to view, configure and control servers in the
ServSelect II system. View your servers by name, port or by the unique Electronic
ID number (EID) embedded in each SAM. You will see an OSD-generated port list
by default when you first launch the OSD. The Port column indicates the ARI port
to which a server is connected.
To access the Main dialog box:
Press Print Screen to launch the OSD. The Main dialog box appears.
Figure 4-1. Example of Configured Main Dialog Box
NOTE:
You can also press the Control key twice within one second to launch the SAM. You can use this
key sequence in any place you see Print Screen throughout this installer/user guide.
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CHAPTER 4: BASIC OPERATIONS
Viewing the status of your appliance
The status of the servers in your system is indicated in the right columns of the Main
dialog box. The following table describes the status symbols.
OSD Status Symbols
Symbol Description
SAM is online (green circle).
SAM is offline or is not operating properly.
Connected switch is online.
Connected switch is offline or is not operating properly.
SAM is being upgraded (yellow circle).
SAM is being accessed by the indicated user channel (green channel letter).
SAM is blocked by the indicated user channel (black channel letter).
Selecting servers
Use the Main dialog box to select servers. When you select a server, the appliance
reconfigures the keyboard and mouse to the proper settings for that server.
To select servers:
Double-click the server name, EID or port number.
-or-
If the display order of your server list is by port (Port button is depressed), type the
port number and press Enter.
-or-
If the display order of your server list is by name or EID number (Name or EID
button is depressed), type the first few characters of the name of the server or the
EID number to establish it as unique and press Enter.
To select the previous server:
Press Print Screen and then Backspace. This key combination toggles you between
the previous and current connections.
To disconnect the user from a server:
Press Print Screen and then Alt+Ø. This leaves the user in a free state, with no
server selected. The status flag on your desktop displays Free.
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SERVSELECT II™ INSTALLER/USER GUIDE
Soft switching
Soft switching is the ability to switch servers using a hotkey sequence. You can soft
switch to a server by pressing Print Screen and then typing the first few characters
of its name or number. If you have set a Screen Delay Time and you press the key
sequences before that time has elapsed, the OSD will not display.
To configure servers for soft switching:
1. Press Print Screen to launch the OSD. The Main dialog box appears.
2. Click Setup - Menu. The Menu dialog box appears.
3. For Screen Delay Time, type the number of seconds of delay desired before the
Main dialog box is displayed after Print Screen is pressed.
4. Click OK.
To soft switch to a server:
1. To select a server, press Print Screen. If the display order of your server list is by
port (Port button is depressed), type the port number and press Enter.
-or-
If the display order of your server list is by name or EID number (Name or EID
button is depressed), type the first few characters of the name of the server or
the EID number to establish it as unique and press Enter.
2. To switch back to the previous server, press Print Screen then Backspace.
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CHAPTER 4: BASIC OPERATIONS
4.3 Navigating the OSD
This table describes how to navigate the OSD using the keyboard and mouse.
OSD Navigation Basics
This Keystroke
Print Screen
Does This
Opens the OSD. Press Print Screen twice to send the Print
Screen keystroke to the currently selected device.
F1
Opens the Help screen for the current dialog box.
Escape
Closes the current dialog box without saving changes and returns
to the previous one. In the Main dialog box, it closes the OSD and
returns to the flag. In a message box, it closes the pop-up box and
returns to the current dialog box.
Alt
Opens dialog boxes, selects or checks options and executes
actions when used with underlined or other designated letters.
Alt+X
Closes the current dialog box and returns to the previous one.
Alt+O
Selects the OK button, then returns to the previous dialog box.
Single-click, Enter
In a text box, it selects the text for editing and enables the Left
and Right Arrow keys to move the cursor. Press Enter again to
quit the edit mode.
Enter
Completes a switch in the Main dialog box and exits the OSD.
Print Screen, Backspace Toggles back to previous selection.
Print Screen, Alt+Ø
Print Screen, Pause
Immediately disengages user from a server; no server is
selected. Status flag displays Free. (This only applies to the Ø on
the keyboard and not the keypad.)
Immediately turns on screen saver mode and prevents access to
that particular console, if it is password protected.
Up/Down Arrows
Right/Left Arrows
Moves the cursor from line to line in lists.
Moves the cursor between columns. When editing a text box,
these keys move the cursor within the column.
Page Up/Page Down
Home/End
Delete
Pages up and down through Name and Port lists and Help pages.
Moves the cursor to the top or bottom of a list.
Deletes current selection in the scan list or characters in a text box.
Shift-Del
Deletes from the current selection to the end of the list when
editing a scan list.
Numbers
Type from the keyboard or keypad.
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SERVSELECT II™ INSTALLER/USER GUIDE
4.4 Configuring the OSD
You can configure your ServSelect II system from the Setup menu within the OSD.
Select the Names button when initially setting up your appliance to identify servers
by unique names. Select the other setup features to manage routine tasks for your
servers from the OSD menu.
Setup Features to Manage Routine Tasks for Your Servers
Feature
Menu
Purpose
Change the server listing between numerically by port or EID number and
alphabetically by name.
Change the Screen Delay Time before the OSD displays after pressing
Print Screen.
Flag
Change display, timing, color or location of the status flag.
Broadcast
Set up to simultaneously control multiple servers through keyboard and
mouse actions.
Scan
Set up a custom scan pattern for up to 16 servers.
Set passwords to restrict server access.
Enable the screen saver.
Security
Devices
Names
Switch
Identify the number of ports on an attached cascade switch.
Identify servers by unique names.
Choose the switch mode and the share mode time-out.
To access the Setup menu:
1. Press Print Screen to launch the OSD. The Main dialog box appears.
2. Click Setup. The Setup dialog box appears.
Figure 4-2. Setup Dialog Box
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CHAPTER 4: BASIC OPERATIONS
Assigning server names
Use the Names dialog box to identify individual servers by name rather than by port
number. The Names list is always sorted by port order. Names are stored in the
SAM, so even if you move the cable/server to another ARI port, the name and
configuration will be recognized by the appliance.
NOTE:
If a server is turned off, its respective SAM will not appear in the Names list.
To access the Names dialog box:
1. Press Print Screen. The Main dialog box will appear.
2. Click Setup - Names. The Names dialog box appears.
Figure 4-3. Names Dialog Box
NOTE:
If the server list changes, the mouse cursor will turn into an hourglass as the list is automatically
updated. No mouse or keyboard input will be accepted until the list update is complete.
To assign names to servers:
1. In the Names dialog box, select a server name or port number and click Modify.
The Name Modify dialog box appears.
Figure 4-4. Name Modify Dialog Box
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SERVSELECT II™ INSTALLER/USER GUIDE
2. Type a name in the New Name box. Names of servers may be up to 15 characters
long. Legal characters include: A-Z, a-z, Ø-9, space and hyphen.
3. Click OK to transfer the new name to the Names dialog box. Your selection is
not saved until you click OK in the Names dialog box.
4. Repeat steps 1-3 for each server in the system.
5. Click OK in the Names dialog box to save your changes.
-or-
Click X or press Escape to exit the dialog box without saving changes.
NOTE:
If an SAM has not been assigned a name, the EID is used as the default name.
Assigning device types
While the appliance automatically discovers cascade ServSelect switches attached to
your unit, you will need to specify the number of ports on the cascade switch through
the Devices dialog box. You will see an Sw-8 or Sw-24 appear in the Type category
for the cascade switch. Select the switch from the list and the Modify button appears,
allowing you to assign it the appropriate number of ports.
NOTE:
The Modify button will only be available if a configurable switch is selected.
To access the Devices dialog box:
1. Press Print Screen. The Main dialog box will appear.
2. Click Setup - Devices. The Devices dialog box appears.
Figure 4-5. Devices Dialog Box
When the ServSelect II appliance discovers a cascade switch, you will notice the
port numbering change to accommodate each server under that switch. For example,
if the switch is connected to ARI port 6, the switch port would be listed as 06 and
each server under it would be numbered sequentially 06-01, 06-02 and so on.
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CHAPTER 4: BASIC OPERATIONS
To assign a device type:
1. In the Devices dialog box, select the desired port number.
2. Click Modify. The Device Modify dialog box appears.
Figure 4-6. Device Modify Dialog Box
3. Choose the number of ports supported by your cascade switch and click OK.
4. Repeat steps 1–3 for each port requiring a device type to be assigned.
5. Click OK in the Devices dialog box to save settings.
NOTE:
Changes made in the Device Modify dialog box are not saved until you click OK in the Devices
dialog box.
Changing the display behavior
Use the Menu dialog box to change the display order of servers and set a Screen
Delay Time for the OSD. The display order setting alters how servers will display in
several screens including the Main, Devices and Broadcast dialog boxes.
To access the Menu dialog box:
1. Press Print Screen to launch the OSD. The Main dialog box appears.
2. Click Setup - Menu in the Main dialog box. The Menu dialog box appears.
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SERVSELECT II™ INSTALLER/USER GUIDE
Figure 4.7. Menu Dialog Box
To choose the default display order of servers:
1. Select Name to display servers alphabetically by name.
-or-
Select EID to display servers numerically by EID number.
-or-
Select Port to display servers numerically by port number.
2. Click OK.
To set a Screen Delay Time for the OSD:
1. Type in the number of seconds (Ø-9) to delay the OSD display after you press
Print Screen. Entering Ø will instantly launch the OSD with no delay.
2. Click OK.
Setting a Screen Delay Time allows you to complete a soft switch without the OSD
displaying. To perform a soft switch, see Soft switching in this chapter.
Controlling the status flag
The status flag displays on your desktop and shows the name or EID number of the
selected server or the status of the selected port. Use the Flag dialog box to configure
the flag to display by server name or EID number, or to change the flag color,
opacity, display time and location on the desktop.
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CHAPTER 4: BASIC OPERATIONS
OSD Status Flags
Flag
Description
Flag type by name
Flag type by EID number
Flag indicating that the user was disconnected from all systems
Flag indicating that Broadcast mode is enabled
Flag indicating that the user is sharing but has no control
Flag indicating that the user is sharing and has control
To access the Flag dialog box:
1. Press Print Screen. The Main dialog box will appear.
2. Click Setup - Flag. The Flag dialog box appears.
Figure 4-8. Flag Dialog Box
To determine how the status flag is displayed:
1. Select Name or EID to determine what information will be displayed.
2. Select Displayed to show the flag all the time or select Timed to display the flag
for only five seconds after switching.
3. Select a flag color in Display Color.
4. In Display mode, select Opaque for a solid color flag or select Transparent to
see the desktop through the flag.
5. To position the status flag on the desktop:
a. Click Set Position to gain access to the Position Flag screen.
b. Left-click on the title bar and drag to the desired location.
c. Right-click to return to the Flag dialog box.
Figure 4-9. Set Position Flag
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SERVSELECT II™ INSTALLER/USER GUIDE
NOTE:
Changes made to the flag position are not saved until you click OK in the Flag dialog box.
6. Click OK to save settings.
-or-
Click X to exit without saving changes.
Setting console security
The OSD enables you to set security on your analog port console. You can establish
a screen saver mode that engages after your console remains unused for a specified
Inactivity Time. Once engaged, your console will remain locked until you press any
key or move the mouse. You will then need to type in your password to continue.
Use the Security dialog box to lock your console with password protection, set or
change your password and enable the screen saver.
NOTE:
If a password has been previously set, you will have to enter the password before you can
access the Security dialog box.
To access the Security dialog box:
1. Press Print Screen. The Main dialog box will appear.
2. Click Setup - Security. The Security dialog box appears.
Figure 4-10. Security Dialog Box
To set or change the password:
1. Single-click and press Enter or double-click in the New text box.
2. Type the new password in the New text box and press Enter. Passwords must
contain both alpha and numeric characters, are case sensitive and may be up to
12 characters long. Legal characters are: A-Z, a-z, Ø-9, space and hyphen.
3. In the Repeat box, type the password again and press Enter.
4. Click OK to change only your password, and then close the dialog box.
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CHAPTER 4: BASIC OPERATIONS
NOTE:
If you should lose or forget your password, you must return your switch for service or technical
support. See Chapter 5 for contact information.
To password protect your console:
1. Set your password as described in the previous procedure.
2. Select Enable Screen Saver.
3. Type the number of minutes for Inactivity Time (from 1 to 99) to delay
activation of password protection and the screen saver feature.
4. For Mode, select Energy if your monitor is ENERGY STAR® compliant; otherwise
select Screen.
CAUTION:
®
Monitor damage can result from using Energy mode with monitors not compliant with ENERGY STAR
.
5. (Optional) Click Test to activate the screen saver test which lasts 10 seconds
then returns you to the Security dialog box.
6. Click OK.
To log in to your console:
1. Press any key or move the mouse.
2. The Password dialog box appears. Type your password, then click OK.
3. The Main dialog box appears if the password was entered properly.
To remove password protection from your console:
1. From the Main dialog box, click Setup - Security; the Password dialog box
appears. Type your password, then click OK.
2. In the Security dialog box, single-click and press Enter or double-click in the
New box. Leave the box blank. Press Enter.
3. Single-click and press Enter or double-click in the Repeat box. Leave the box
blank. Press Enter.
4. Click OK to eliminate your password.
To enable the screen saver mode with no password protection:
1. If your console does not require a password to gain access to the Security
dialog box, proceed to step 2.
-or-
If your console is password protected, see the previous procedure, then go to step 2.
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SERVSELECT II™ INSTALLER/USER GUIDE
2. Select Enable Screen Saver.
3. Type the number of minutes for Inactivity Time (from 1–99) to delay activation
of the screen saver.
4. Choose Energy if your monitor is ENERGY STAR® compliant; otherwise select Screen.
CAUTION:
®
Monitor damage can result from using Energy mode with monitors not compliant with ENERGY STAR .
5. (Optional) Click Test to activate the screen saver test which lasts 10 seconds
then returns you to the Security dialog box.
6. Click OK.
NOTE:
Activation of the screen saver mode disconnects the user from a server; no server is selected.
The status flag displays Free.
To exit the screen saver mode:
Press any key or move your mouse. The Main dialog box appears and any previous
server connection will be restored. If a digital user is on that connection, they will be
disconnected and will receive a preemption message.
To turn off the screen saver:
1. In the Security dialog box, clear Enable Screen Saver.
2. Click OK.
To immediately turn on the screen saver:
Press Print Screen, then press Pause.
4.5 Displaying Version Information
The OSD enables you to display the ServSelect II and SAM firmware versions. For
optimum performance, keep your firmware current. For more information, see Chapter 6.
To display version information:
1. Press Print Screen. The Main dialog box will appear.
2. Click Commands - Display Versions. The Version dialog box appears. The top
half of the box lists the subsystem versions in the appliance.
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CHAPTER 4: BASIC OPERATIONS
Figure 4-11. Version Dialog Box
3. Click the SAM to view individual SAM version information. The SAM
Selection dialog box appears.
Figure 4-12. SAM Selection Dialog Box
4. Select an SAM to view and click the Version button. The SAM Version dialog
box appears. For more information on loading firmware, see Chapter 6.
Figure 4-13. SAM Version Dialog Box
5. Click X to close the SAM Version dialog box.
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SERVSELECT II™ INSTALLER/USER GUIDE
4.6 Scanning Your System
In scan mode, the appliance automatically scans from port to port (server to server).
You can scan up to 16 servers, specifying which servers to scan and the number of
seconds that each server will display. The scanning order is determined by placement
of the server in the list. The list is always shown in scanning order. You can, however,
choose to display the server s name or EID number by pressing the appropriate button.
To add servers to the scan list:
1. Press Print Screen. The Main dialog box will appear.
2. Click Setup - Scan. The Scan dialog box appears.
Figure 4-14. Scan Dialog Box
3. Determine the order within the list to add the server. If there are no servers in the
scan list, your cursor will appear in a blank line at the top of the list.
-or-
To add a server to the end of the list, place your cursor in the last server entry
and press the Down Arrow key.
-or-
To add a server in the midst of an existing list, place your cursor at the entry
below where you want to insert a new server and press Insert.
4. Type the first few characters of a server name or port number to scan. The first
matching server will appear in the line.
-or-
To move through the list, press the following keyboard commands in the Name, Port
or Sec column to move through the list of servers available to scan.
a. Press Alt+Down Arrow to move the cursor down through the list of servers.
b. Press Alt+Up Arrow to move the cursor up through the list of servers.
c. Press Alt+Home to move the cursor to the first server in the list.
d. Press Alt+End to move the cursor to the last server in the list.
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CHAPTER 4: BASIC OPERATIONS
5. In the Sec column, type the number of seconds (from 3 to 255) of desired time
before the scan moves to the next server in the sequence.
6. Move the cursor to the next line or press the Down Arrow and repeat steps 2-5 for
each of the remaining servers to be included in the scan pattern.
7. Click OK.
To remove a server from the scan list:
1. In the Scan dialog box, click the server to be removed.
2. Press Delete.
-or-
Press Shift+Delete to remove the selected server and all entries below it.
3. Click OK.
To start the scan mode:
1. Press Print Screen. The Main dialog box will appear.
2. Click Commands. The Commands dialog box appears.
Figure 4-15. Commands Dialog Box
3. Select Scan Enable in the Commands dialog box.
4. Click X to close the Commands dialog box.
NOTE:
Scanning will commence when the Main dialog box or flag is displayed. Scanning is inhibited in
any other OSD dialog box.
To cancel scan mode:
1. Select a server if the OSD is open.
-or-
Move the mouse or press any key on the keyboard if the OSD is not open.
Scanning will stop at the currently selected server.
-or-
Press Print Screen. The Main dialog box will appear.
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SERVSELECT II™ INSTALLER/USER GUIDE
2. Click Commands. The Commands dialog box appears.
3. Clear Scan Enable.
4.7 Broadcasting to Servers
The analog user can simultaneously control more than one server in a system, to
ensure that all selected servers receive identical input. You can choose to broadcast
keystrokes and/or mouse movements independently.
NOTE:
You can broadcast to up to 16 servers at a time, one server per ARI port.
To access the Broadcast dialog box:
1. Press Print Screen. The Main dialog box will appear.
2. Click Setup - Broadcast. The Broadcast dialog box appears.
Figure 4-16. Broadcast Dialog Box
NOTES:
Broadcasting Keystrokes - The keyboard state must be identical for all servers receiving a
broadcast to interpret keystrokes identically. Specifically, the keyboard Caps Lock and Num Lock
modes must be the same for all servers. While the appliance attempts to send keystrokes to the
selected servers simultaneously, some servers may inhibit and thereby delay the transmission.
Broadcasting Mouse Movements - For the mouse to work accurately, all systems must have
identical mouse drivers, desktops (such as identically placed icons) and video resolutions. In
addition, the mouse must be in exactly the same place on all screens. Because these conditions
are extremely difficult to achieve, broadcasting mouse movements to multiple systems may have
unpredictable results.
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CHAPTER 4: BASIC OPERATIONS
To broadcast to selected servers:
1. From the Broadcast dialog box, select the mouse and/or keyboard checkboxes
for the servers that are to receive the broadcast commands.
-or-
Press the Up or Down Arrow keys to move the cursor to the target server. Then
press Alt+K to select the keyboard checkbox and/or Alt+M to select the mouse
checkbox. Repeat for additional servers.
2. Click OK to save the settings and return to the Setup dialog box. Click X or
press Escape to return to the Main dialog box.
3. Click Commands. The Commands dialog box appears.
4. Click the Broadcast Enable checkbox to activate broadcasting. The Broadcast
Enable Confirm/Deny dialog box appears.
Figure 4-17. Broadcast Enable Confirm/Deny Dialog Box
5. Click OK to enable the broadcast. Click X or press Escape to cancel and return
to the Commands dialog box.
6. If broadcasting is enabled, type the information and/or perform the mouse
movements you want to broadcast from the user station. Only servers in the list
are accessible.
NOTE:
The other user is disabled when broadcast mode is enabled.
To turn broadcasting off:
From the Commands dialog box, clear the Broadcast Enable checkbox.
4.7 Changing Your Switch Mode
Your ServSelect II allows you to connect to attached servers using two methods:
Preemptive and Cooperative.
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SERVSELECT II™ INSTALLER/USER GUIDE
Select Preemptive (default setting) to allow any user to select any server at any time; a
request from another user disconnects the current user without warning.
-or-
Select Cooperative to maintain the current user connection; the current user won t
be disconnected if another user requests connection.
If the Share Enable box is checked, users may share access to a single server. Only
one may be in control at any given time.
To access the Switch dialog box:
1. Press Print Screen. The Main dialog box will appear.
2. Click Setup - Switch. The Switch dialog box appears.
3. Select either Preemptive or Cooperative as your switch mode.
Figure 4-18. Switch Dialog Box
To enable sharing:
1. Click Share Enable. This allows two users to share a video connection.
2. Type the number of seconds for a sharing time-out (from 10 to 600) to designate
the amount of time that another user has control of the connected port.
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CHAPTER 5: TROUBLESHOOTING
5. Troubleshooting
5.1 Calling BLACK BOX
If you determine that your ServSelect II is malfunctioning, do not attempt to alter or
repair the unit. It contains no user-serviceable parts. Contact BLACK BOX
Technical Support at 724-746-5500.
Before you do, make a record of the history of the problem. We will be able to
provide more efficient and accurate assistance if you have a complete
description, including:
•
•
•
•
the nature and duration of the problem;
when the problem occurs;
the components involved in the problem;
any particular application that, when used, appears to create the problem or
make it worse; and
•
the results of any testing you ve already done.
5.2 Shipping and Packaging
If you need to transport or ship your ServSelect II:
•
•
Package it carefully. We recommend that you use the original container.
If you are shipping the ServSelect for repair, make sure you include its power
cord and the cables you re using with it. If you are returning the ServSelect
IP, make sure you include everything you received with it. Before you ship,
contact BLACK BOX to get a Return Authorization (RA) number.
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SERVSELECT II™ INSTALLER/USER GUIDE
6. FLASH Upgrades
6.1 Upgrading the ServSelect II
You can upgrade the firmware of your ServSelect II switch by using a special update
utility provided by Black Box. This utility automatically configures the port
communications settings to allow direct downloading from the connected server.
Items needed for the upgrade
•
•
•
•
Server running Windows NT, Windows 95, Windows 98 or Windows 2000
Available serial port (COM port) on the server
Null modem serial cable (DB-male) that connects the switch and the server
Firmware update
To upgrade firmware:
1. Connect the standard serial cable to a COM port on the server and to the serial
connector on the back panel of the switch. Make a note of which COM port you
have chosen, then turn on the switch.
on Software Updates and Manuals to access the firmware upgrade file. Once
the download is complete, navigate to the drive where you have saved the
firmware update and unzip the file.
3. Double-click to run the file WUpDateBBox.exe.
4. In the dialog box that displays, select the desired language and COM port.
5. Click Load.
6. Once the firmware is updated, the following message displays: Download
complete. Click Done to exit the dialog box.
7. The switch automatically reboots after the upgrade is completed.
Possible error conditions
If the download does not execute properly, verify the following:
•
•
Verify that the COM port is correct.
Verify that no other program is currently using the COM port, or that a previous
DOS window/shell is open that had used the desired COM port.
Verify that no other copies of the WUpDate utility are currently running.
Verify that a null modem serial cable is used.
Verify in the selected COM port s Advanced Port settings that the FIFO buffers
are selected and that the receive buffer is set to High.
•
•
•
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CHAPTER 6: FLASH UPGRADES
CAUTION:
While upgrading, do not use your computer for anything else or switch between windows.
Close all other windows if necessary. If the upgrade was unsuccessful (such as during a power
outage), repeat the procedure.
6.2 Upgrading the SAM firmware
The SAMs can be upgraded individually or simultaneously.
To simultaneously upgrade multiple SAMs:
1. Press Print Screen. The Main dialog box will appear.
2. Click Commands - SAM Status. The SAM Status dialog box appears.
Figure 6-1. SAM Status Dialog Box
3. Click one or more types of modules to upgrade. Click Upgrade.
4. The SAM Upgrade dialog box appears. Click OK to initiate the upgrade and
return to the SAM Status dialog box.
Figure 6-2. SAM Upgrade Dialog Box
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SERVSELECT II™ INSTALLER/USER GUIDE
To upgrade SAM firmware individually:
1. Press Print Screen. The Main dialog box will appear.
2. Click Commands - Display Versions. The Version dialog box appears.
Figure 6-3. Version Dialog Box
3. Click SAM to view individual cable version information. The SAM Selection
dialog box appears.
Figure 6-4. SAM Selection Dialog Box
4. Select an SAM to upgrade and click the Version button. The SAM Version
dialog box appears.
Figure 6-5. SAM Version Dialog Box
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CHAPTER 6: FLASH UPGRADES
5. Click the Load Firmware button. The SAM Load dialog box appears.
Figure 6-6. SAM Load Dialog Box
6. Click OK to initiate the upgrade and return to the Status dialog box.
NOTE:
During an upgrade, the SAM status indicator in the Main dialog box will be yellow. The SAM
is unavailable while an upgrade is in progress. When an upgrade is initiated, any current
connection to the server via the SAM will be terminated.
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NOTES
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NOTES
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KV201
Doc. No. 590-330-001A
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