Aastra Telecom IP Phone 9112i User Manual

9112i IP PHONE  
RELEASE 1.4  
USER GUIDE  
41-000111-00 -08  
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SOFTWARE LICENSE AGREEMENT  
Aastra Telecom Inc., hereinafter known as "Seller", grants to Customer a  
personal, worldwide, non-transferable, non-sublicenseable and non-  
exclusive, restricted use license to use Software in object form solely with  
the Equipment for which the Software was intended. This Product may  
integrate programs, licensed to Aastra by third party Suppliers, for  
distribution under the terms of this agreement. These programs are  
confidential and proprietary, and are protected as such by copyright law as  
unpublished works and by international treaties to the fullest extent under  
the applicable law of the jurisdiction of the Customer. In addition, these  
confidential and proprietary programs are works conforming to the  
requirements of Section 401 of title 17 of the United States Code. Customer  
shall not disclose to any third party such confidential and proprietary  
programs and information and shall not export licensed Software to any  
country except in accordance with United States Export laws and  
restrictions.  
Customer agrees to not reverse engineer, decompile, disassemble or  
display Software furnished in object code form. Customer shall not modify,  
copy, reproduce, distribute, transcribe, translate or reduce to electronic  
medium or machine readable form or language, derive source code  
without the express written consent of the Seller and its Suppliers, or  
disseminate or otherwise disclose the Software to third parties. All  
Software furnished hereunder (whether or not part of firmware), including  
all copies thereof, are and shall remain the property of Seller and its  
Suppliers and are subject to the terms and conditions of this agreement.  
All rights reserved.  
Customer's use of this software shall be deemed to reflect Customer's  
agreement to abide by the terms and conditions contained herein. Removal  
or modification of trademarks, copyright notices, logos, etc., or the use of  
Software on any Equipment other than that for which it is intended, or any  
other material breach of this Agreement, shall automatically terminate this  
license. If this Agreement is terminated for breach, Customer shall  
immediately discontinue use and destroy or return to Seller all licensed  
software and other confidential or proprietary information of Seller. In no  
event shall Seller or its suppliers or licensors be liable for any damages  
whatsoever (including without limitation, damages for loss of business  
profits, business interruption, loss of business information, other  
pecuniary loss, or consequential damages) arising out of the use of or  
inability to use the software, even if Seller has been advised of the  
possibility of such damages.  
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Table of Contents  
Answering an Incoming  
Sending an Incoming Call  
When You First Plug in Your  
Finding Your Phone’s IP Ad-  
Accessing the Aastra Web  
Suppressing DTMF Play-  
Setting Ring Tones and  
Setting a Key for "Do Not  
Setting "Park/Pickup" Keys  
Editing a Programmable  
Deleting a Programmable  
Using Handsfree Speaker-  
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About This Guide  
Introduction  
This guide explains how to use  
your new 9112i phone. Not all  
features listed are available by  
default. Contact your system  
administrator to find out which  
features and services are available  
on your system. Your system  
administrator also has the ability to  
customize some features on this  
phone.  
The 9112i IP telephone has all the  
features of a regular business  
phone, allowing you to make and  
receive calls, transfer, conference  
and more. The 9112i IP telephone  
provides communication over an  
IP Network using the SIP IP  
telephony protocol.  
Phone Features  
• Three-line backlit display screen  
Documentation  
• 2 Programmable buttons, which  
can be programmed as speed  
dials  
• Aastra SIP IP Phone 9112i  
Installation Guide installation  
and set-up instructions, general  
features and functions, and  
basic options list customization.  
This guide is included in the box  
with your phone.  
• Full-duplex speakerphone for  
handsfree calls  
• Built-in single port, 10/100  
Ethernet jack  
• Power adapter  
• Aastra SIP IP Phone 9112i User  
Guide – explains the most  
commonly used features and  
functions. This guide can be  
downloaded from  
Requirements  
• A SIP-based IP PBX system or  
network installed and running  
with a number created for the  
new 9112i IP phone.  
• Aastra SIP IP Phone 480i/  
480i CT/9112i/9133i – explains  
how to set the 9112i phone up on  
the network and contains  
advanced configuration  
• Adherence to SIP standard RFC  
3261.  
• Access to a configuration server  
where you can store the  
instructions for the 9112i. The  
Administrator Guide has  
instructions that are at an  
adminstrator level.  
firmware image and  
configuration files. The  
configuration server must be  
able to accept connections  
anonymously (if TFTP is used).  
• The IP phone must be  
configured for a specific type of  
protocol to use. (TFTP is enabled  
by default). You can configure  
the following protocols on the IP  
phone:  
– TFTP (Trivial File Transfer  
Protocol)  
– FTP (File Transfer Protocol)  
– HTTP (Hypertext Transfer  
Protocol)  
• A 802.3 Ethernet/Fast Ethernet  
LAN  
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• Category 5/5e straight through  
cabling  
Getting Started  
The 9112i must be set up and  
configured prior to its first use.  
This section describes phone  
behaviour and start up screens you  
may see when the phone is first  
plugged in,  
• Power adapter  
Installation and Set-up  
If your system administrator has  
not already set-up your 9112i  
phone, please refer to the Aastra  
Guide for basic installation and  
physical set-up of the 9112i. For  
more advanced administration and  
configuration information, system  
administrators should refer to the  
or when it is restarted.  
When You First Plug in Your  
Phone  
The 9112i automatically begins the  
start up sequence as soon as it is  
connected. The phone goes  
through this process the first time  
you plug in your phone and every  
time you restart your phone. The  
first screen the phone displays is  
the Aastra splash screen.  
Updating Your Phone  
After displaying the Aastra splash  
screen, the 9112i checks settings  
and looks for new configuration  
and firmware updates for the  
phone from the server. If a new  
update is found, the phone  
displays the message “Updating  
Config” or “New Firmware”. This  
may take a few moments while the  
phone downloads the latest  
updates.  
Note: New updates to your phone can  
be automatically scheduled from  
the server. This is set up on the  
phone system by your system  
administrator and should be  
scheduled during non-business  
hours or slow call periods.  
2
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of 12:00am Jan. 1st, 2000. Check  
that the cables are tightly  
connected to the phone and to the  
wall jack.  
The phone should automatically  
detect when the connection is  
reconnected and will display the  
Network Connected” prompt  
temporarily. If changes have been  
made to your phone settings, you  
may need to restart your phone.  
For more information on restarting  
your phone, see "Restarting your  
Important! Do not unplug or  
remove power to the phone while  
it is checking or installing  
firmware.  
Start up Screens  
After the phone displays the  
Aastra splash screen or after  
downloading an update (if an  
update was available), the phone  
displays the Idle State screen:  
For more information about  
connecting your phone, refer to the  
section "Connecting to the  
Network and to Power". Check  
with your system administrator for  
assistance.  
The basic Idle State screen lists  
your name, extension, and today's  
date and time. This screen is  
shown whenever your phone is not  
in use.  
Setting Your Options  
Pressing the I  
button gives you a list of  
configurable options.  
These options allow you to  
customize your phone settings.  
Incomplete Config.  
If your phone displays a No  
Service” message without any  
extension or user name at the end  
of the start up sequence instead of  
the Idle State screen, this means  
your system administrator has not  
set up your extension correctly.  
Contact your system administrator  
for assistance.  
No Service  
The “No Service” or “Network  
disconnected” prompt appears on  
the display and the telephone  
status light turns on when the  
phone is not properly connected to  
the network, or the account has not  
been configured by the  
administrator. The phone also  
displays the default time and date  
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Aastra Web UI  
You can access the 9112i phone’s  
options using the Aastra Web UI.  
1
2
Language  
Time and Date  
Set Ring Tone  
Clear Msg. Wtg.  
Contrast Level  
Live Dialpad  
3
In order to access the Aastra Web  
UI, you will need to know the IP  
address of your phone.  
4
5
6
Finding Your Phone’s IP  
Address  
7
Headset Settings  
Call Forward  
8
IP Phone UI  
9
Network Settings  
SIP Settings  
Phone Status  
User Password  
10  
11  
12  
1. Press the I  
button on the phone to enter the  
Option List.  
2. Use the V key to scroll down  
The "Network Settings" and "SIP  
Settings" selections are  
the list of options to Phone  
Status and press the U key to  
administrator level options, and  
require an administrator password  
to access. Setting defaults under  
"Phone Status" also requires an  
administrator password. These  
options should only be set up and  
changed by your system  
select  
.
11 Phone Status  
=Enter  
=Next  
administrator.  
3. Select "Network Port" and press  
the U key.  
For more information about  
customizing your phone, see the  
section "Customizing Your Phone"  
1 Network Port  
=Enter  
=Next  
For more information about  
administrator options, contact your  
system administrator.  
4. The IP address of your 9112i IP  
phone displays in the "IP  
Address" field.  
IP Address:  
10.40.50.112  
=Exit  
=Next  
4
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specific function (speeddial, do  
not disturb (DND), Extensible  
Markup Lanaguage (XML),  
flash, park, and pickup).  
Accessing the Aastra Web UI  
Aastra Web UI  
• Directory Allows you to copy  
the Callers List and Directory  
List from your IP phone to your  
PC.  
1. Open your web browser and  
enter the phone’s IP address or  
host name into the address field.  
2. At the prompt, enter your  
username and password and  
• Reset Allows you to restart the  
IP phone when required.  
click  
.
Note: For a user, the default user name  
is “user” and the password field  
is left blank.  
The Network Status window dis-  
plays for the IP phone you are  
accessing.  
Basic Settings  
The Basic Settings section provides  
the following options:  
• Preferences Allows you to set  
suppression of DTMF playback,  
set incoming intercom settings,  
enable/disable call waiting tone  
and stuttered dial tone, and set  
global tone set and ring tone.  
• Call Forward – Allows you to set  
a phone number destination for  
where you want calls forwarded.  
3. You can logout of the Aastra  
Web UI at any time by clicking  
LOGOFF.  
The following categories display in  
the side menu of the Aastra Web  
UI: Status, Operation, Basic  
Settings.  
Status  
The Status section displays the  
network status and the MAC  
address of the IP phone. It also  
displays hardware and firmware  
information about the IP phone.  
The information in the Network  
Status window is read-only.  
Operation  
The Operation section provides the  
following options:  
• User Password – Allows you to  
change user password  
• Programmable Keys – Allows  
you to configure up to 2  
programmable keys for a  
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3. In the "New Password" field,  
enter the new user password.  
4. In the "Password Confirm"  
field, enter the new user  
password again.  
User Password  
This category allows you to change  
the web-access password for your  
phone. Changing your password  
ensures that only you can alter  
your phone settings, and helps  
keep your system secure. You can  
change your user password using  
the IP phone UI or the Aastra Web  
UI.  
5. Click  
changes.  
to save your  
IP Phone UI  
1. Press Ion the phone to  
enter the Options List.  
2. Select User Password and press  
U.  
3. Enter the current user password  
and press U.  
4. Enter the new user password  
and press U.  
5. Re-enter the new user password  
and press U.  
A message, "Password  
Changed" displays on the  
screen.  
Aastra Web UI  
1. Click on OperationUser  
Password.  
2. In the "Current Password" field,  
enter the current user password.  
Note: By default, the user name is  
user” (all lowercase) and the  
password field is left blank. If  
you have forgotten your  
password, contact your system  
administrator for assistance.  
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Using Your Phone  
• Delete (L)  
• Swap (o)  
These keys are static and cannot be  
programmed or changed. They are  
located to the far upper right of the  
dial pad.  
The following sections describe the  
various 9112i phone key functions,  
and how they help you make and  
manage your calls and caller  
information.  
Hard Keys  
The following hard keys labeled on  
your phone are configured for the  
call handling features:  
Options  
Directory  
Save  
• Callers n  
• Conference l  
• Transfer k  
• Redial m  
• Mute j  
Delete  
Swap  
These keys are static and cannot be  
programmed or changed. They are  
located to the right of the dial pad.  
Navigation Arrow Keys  
The arrow keys located below the  
display are navigation keys that  
allow you to scroll through and  
select various options.  
Conf  
Xfer  
The following keys are configured  
for managing phone features and  
settings:  
• Options (I)  
• Directory (J)  
• Save (K)  
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Programmable Keys  
1. Press K.  
There are 2 programmable keys on  
the 9112i phone, located to the far  
right of the dial pad, below the  
Swap key.  
The screen displays "Save to?"  
2. Select a Programmable Key (M)  
you want to save to.  
3. At the "Enter Number" prompt,  
use the dial pad key to enter the  
number.  
You can set the programmable  
keys with any of the following  
functions:  
4. Press K.  
• speeddial  
• DND (do not disturb)  
• flash  
Note: To add a one second pause  
during number editing press  
O
.
• XML  
• Park  
• Pickup  
These keys can also be set up to  
quickly access features such as Call  
return (*69) or Voicemail.  
Note: Quick access features like Call  
return and Voicemail must first be  
configured on your PBX in order to  
work on your phone. See your  
system administrator for more  
information.  
5. At the "Enter Name" prompt, use  
the dial pad keys to select the  
letters. Continue to press the  
number key to access the next  
letter for that key (i.e. press 2  
three times to access C). Press  
Uto move to the next space, or  
Setting Speeddial  
wait a moment and the cursor  
automatically advances. To  
insert a space between letters,  
The speeddial function can be set  
using the IP phone UI or the Aastra  
Web UI.  
press U. To backspace and  
erase a mistake, press T or  
L. You can save up to 16  
You can save 2 speed dial numbers  
and names to the 9112i. These can  
be programmed to dial directly to  
another person’s line or extension,  
or set up to quickly access features  
such as Caller ID (*69), Voicemail.  
letters and numbers on each  
programmable key entry.  
6. Press K to finish.  
Use the following procedures to set  
speeddial on the 9112i IP phone.  
Entering a Name/Number for  
Speeddial Key  
IP Phone UI  
To enter a number and name in a  
programmable key:  
8
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Setting a Key for "Do Not  
Disturb" (DND)  
Aastra Web UI  
The IP phones have a feature you  
can enable called "Do not Disturb  
(DND). The DND function allows  
you to turn "do not disturb" ON  
and OFF.  
1. Click on Operation→  
Programmable Keys.  
If DND is ON, callers calling into  
the phone hear a busy signal or a  
message, depending on how your  
system administrator set up the  
configuration server. The second  
line on the screen of the IP phone  
shows when DND is set.  
2. Select "Hard Key 1" or "Hard  
Key 2".  
3. In the "Type" field, select  
speeddial to apply to the  
programmable key.  
4. In the "Value" field, enter the  
phone number or extension to  
apply to this hard key for  
speeddialing.  
If the phone shares a line with  
other phones, only the phone that  
has DND configured is affected.  
You can set DND on the  
programmable keys using the  
Aastra Web UI only. DND is not  
configurable from the IP phone UI.  
5. Click  
changes.  
6. Click on OperationReset.  
to save your  
7. In the "Restart Phone" field  
Aastra Web UI  
click  
to restart the IP  
phone.  
1. Click on Operation→  
Programmable Keys.  
Saving an Entry from the Redial,  
Callers, or Directory Lists to a  
Speeddial key  
To save an entry from your Redial,  
Callers, or Directory lists from the  
IP phone:  
2. Select "Hard Key 1" or "Hard  
Key 2".  
1. Press the desired hard key  
n or m.  
3. In the "Type" field, select do not  
disturb to apply to the  
From Callers or Redial, scroll  
through the list to find the name  
and number that you wish to  
save to your speed dial.  
programmable key.  
4. Click  
changes.  
to save your  
2. Press K.  
5. Click on OperationReset.  
6. In the "Restart Phone" field  
3. Press the selected speed dial. If  
the name is displayed with the  
number, both are saved to the  
speed dial. If no name is  
click  
to restart the IP  
phone.  
displayed, you can enter the  
name using the dial pad.  
Setting a "Flash Key"  
You can set a programmable key to  
generate a flash event when it is  
pressed on the 9112i. You do this  
by setting the programmable key  
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to "flash". The IP phone generates  
flash events only when a call is  
connected and there is an active  
RTP stream (for example, when the  
call is not on hold).  
the key. Contact your system  
administrator for more  
information.  
Aastra Web UI  
Aastra Web UI  
1. Click on Operation→  
Programmable Keys.  
1. Click onOperation→  
Programmable Keys.  
2. Select "Hard Key 1" or "Hard  
Key 2".  
3. In the "Type" field, select xml to  
apply to the programmable key.  
4. In the "Value" field, enter the IP  
address of the XML application.  
2. Select "Hard Key 1" or "Hard  
Key 2".  
3. In the "Type" field, select flash.  
4. Click  
changes.  
5. Click on OperationReset.  
to save your  
Note: Contact your system  
administrator for the appropriate  
value to enter in the "Value"  
field.  
6. In the "Restart Phone" field  
5. Click  
changes.  
to save your  
click  
phone.  
to restart the IP  
6. Click on OperationReset.  
7. In the "Restart Phone" field  
Setting a Key for "XML"  
The 9112i IP phone has a feature  
you can enable called "XML"  
(Extensible Markup Language).  
click  
phone.  
to restart the IP  
Accessing the XML Service  
Setting a programmable key to  
XML allows you to access special  
services set up by your system  
administrator. These services  
include things like weather and  
traffic reports, contact information,  
company info, stock quotes, or  
custom call scripts. Contact your  
system administrator for more  
information.  
After a system administrator has  
created and saved an XML  
application to your IP phone, the  
customized service is ready for you  
to use.  
Note: The programmable key on your  
phone must be set to "XML".  
IP Phone UI  
You can set a programmable key  
on the 9112i phone to use XML  
using the Aastra Web UI.  
However, the XML services must  
be set up by your system  
1. Press the programmable key  
configured for XML on the 9112i  
phone.  
A "Custom Features" screen  
displays (or a title configured by  
your system administrator).  
administrator before you can use  
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2. Use the r and s to scroll  
through the customized  
features.  
3. For menu and directory services,  
select a service to display the  
information for that customized  
service.  
• specify a value  
Note: The values you enter for each  
softkey are dependent on the  
type of server you are using  
(Asterisk, BroadWorks, Sylantro,  
or ININ PBX).  
The park/pickup feature performs  
as follows:  
Message services display to the  
screen after pressing the  
programmable key.  
For user input services, follow  
the prompts as appropriate.  
• When a call comes in, and you  
pickup the handset, you can  
press the applicable "Park"  
programmable key to park the  
call.  
4. To exit from the "Customized  
Features" screen, press the XML  
programmable key again.  
• After the call is parked, you can  
press the "Pickup"  
programmable key, followed by  
the applicable value to pickup  
the call.  
Setting "Park/Pickup" Keys  
The 9112i phone has a park and  
pickup call feature that allows you  
to park a call and pickup a call  
when required.  
You configure a Park and Pickup  
programmable configuration using  
the Aastra Web UI.  
The IP phones support the Park/  
Pickup feature on the Asterisk,  
BroadWorks, Sylantro, and ININ  
PBX servers.  
The following table provides the  
values you enter for the "Park  
Call" and "Pickup Parked Call"  
fields in the Aastra Web UI.  
You can set the programmable  
keys on the 9112i to use the park/  
pickup feature by setting a  
programmable key as "Park" or  
"Pickup" and then:  
Configuring Park/Pickup  
Park/Pickup Call Server Configuration Values  
Server  
Aasterisk  
Sylantro  
Park Values*  
700  
Pickup Values*  
700  
a99  
a98  
BroadWorks  
ININ PBX  
a68  
a88  
callpark  
pickup  
a. Leave "value" fields blank to disable the park and pickup feature.  
Use the following procedure to  
configure park/pickup on the 9112i  
phone.  
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For Asterisk Server  
Aastra Web UI  
Server announces the extension  
number where the call has been  
parked. Once the call is parked,  
press the Nkey to complete park-  
ing.  
1. Click on Operation→  
Programmable Keys and XML.  
For BroadWorks Server  
After you hear the greeting from the  
CallPark server, enter the extension  
where you want to park the call.  
For Sylnatro Server  
2. Pick a programmable key to  
configure for Parking a call.  
3. In the "Type" field, select Park.  
4. In the "Value" field, enter the  
approriate value based on the  
server in your network.  
Note: For values to enter in this field,  
see the table "Park/Pickup Call  
Server Configuration Values" on  
page 11.  
Enter the extension number where  
you want to park the call, followed  
by "#" key.  
For ININ Server  
Enter the extension number where  
you want to park the call, followed  
by "#" key.  
3. If the call is parked successfully,  
the response is either a greeting  
voice confirming that the call  
was parked, or a hang up  
5. Click  
changes.  
to save your  
6. Click on OperationReset.  
7. In the "Restart Phone" field  
occurs. The parked call party  
will get music on hold.  
click  
phone.  
to restart the IP  
4. If the call fails, you can pick up  
the call (using the next  
procedure) and press the "Park"  
softkey again to retry step 2.  
Using the Park Call/Pickup  
Parked Call Feature  
Pickup a Parked Call  
Use the following procedure on the  
IP phones to park a call and pick  
up a parked call.  
1. Pick up the handset on the  
phone.  
2. Enter the extension number  
where the call was parked.  
Park a Call  
3. Press the "Pickup" softkey.  
1. While on a live call, press the  
"Park" softkey.  
2. Perform the following for your  
specific server:  
If the call pick up is successful,  
you are connected with the  
parked call.  
Editing a Programmable Key  
You can edit a programmable key  
from the IP phone UI or the Aastra  
Web UI.  
IP Phone UI  
• Save a new number to the key  
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10.In the "Restart Phone" field  
through the n,  
click  
to restart the IP  
m or J keys  
phone.  
on your phone. This overwrites  
the previous entry.  
The programmable function is  
deleted from the IP phone mem-  
ory.  
Aastra Web UI  
1. Click on Operation→  
Programmable Keys.  
2. For "Hard Key 1" or "Hard  
Key 2", select a function from  
the "Type" field.  
3. Change the value in the "Value"  
field if required.  
4. Click  
changes.  
to save your  
5. Click on OperationReset.  
6. In the "Restart Phone" field  
click  
to restart the IP  
phone.  
Deleting a Programmable Key  
You delete a programmable key  
function using the Aastra Web UI.  
Aastra Web UI  
Click on Operation→  
Programmable Keys.  
7. For "Hard Key 1" or "Hard  
Key 2", select none from the  
"Type" field.  
8. Click  
changes.  
9. Click on OperationReset.  
to save your  
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3. Click OK at the confirmation  
prompt.  
Restarting your phone  
You may want to restart your  
phone to check for updates for  
your phone on the server. You may  
occasionally need to restart your  
phone to set changes or updates to  
your phone or network settings.  
You may also need to restart your  
phone if you have been asked to do  
so by your system administrator, or  
should you experience any  
unexpected behaviour.  
IP Phone UI  
1. Press the I  
button on the phone to enter the  
Option List.  
2. Use the V key to scroll down  
the list of options to Phone  
Status and press the U key to  
select.  
3. Press the V key to scroll to  
the Restart Phone option.  
4. Press the Ukey to confirm and  
restart the phone. If you do not  
wish to restart your phone,  
press the T key to cancel.  
Note: Your phone will be out of service  
temporarily during the restart  
and downloading process.  
You can also restart your phone  
through the Aastra Web UI.  
Aastra Web UI  
1. Click on OperationReset.  
2. Click  
.
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• To answer a call on your phone  
using handsfree, press  
Making Calls  
This section describes ways to  
make calls on your 9112i phone,  
using your handset, speakerphone,  
or headset.  
q.  
• If you are in Speaker audio  
mode, lift the handset and press  
q to switch between  
handsfree and handset.  
Dialing a Number  
First, take the phone off-hook by  
lifting the handset, or by pressing  
• If you are in Speaker/Headset  
audio mode, press q  
q. At the dial tone, enter  
to switch between handsfree  
and headset.  
the number you wish to call. If you  
are unable to make calls within  
certain area codes, check with your  
system administrator for any toll  
restrictions placed on your  
• When handsfree is on, the  
speaker light turns on.  
Using a Headset  
extension that may restrict your  
access to long distance area codes  
The 9112i accepts headsets through  
the modular RJ9 jack on the back of  
the phone. Contact your telephone  
equipment retailer or distributor to  
purchase a compatible headset.  
or dialing prefixes  
.
Note: Customers should read and  
observe all safety  
recommendations contained in  
headset operating guides when  
using any headset.  
When your party picks up, a timer  
appears on your display that  
records the length of your call.  
Advanced Volume Controls for  
the Headset Mic  
Using Handsfree Speakerphone  
On the 9112i, there are 3 options  
for the headset microphone  
volume.  
The Handsfree feature allows you  
to speak to someone without using  
the handset or headset. Your  
phone must be in either the  
Speaker, Speaker/Headset or  
Headset/Speaker Audio Mode.  
You can set your desired audio  
mode through #7. Headset  
Settings in the Options list. For  
more information, see the section  
"Customizing Your Phone" in the  
IP Phone UI  
To change the volume:  
1. Press I  
to  
enter the Options list.  
2. Use V to scroll down the list  
of options to Headset Settings  
and press U to select.  
IP Phone UI  
3. Press V to scroll down to  
headset/mic volume and press  
• To dial using handsfree, first  
U to select.  
press q and enter a  
number at the dial tone.  
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alert the user before answering the  
intercom call. If auto-answer is  
disabled, the phone rejects the  
incoming intercom call and sends a  
busy signal to the caller.  
4. Use V to scroll down the list  
and press U to select your  
desired volume.  
5. Press U to save changes and  
T to exit.  
Enabling/Disabling Microphone  
and Auto-Answer  
6. If you do not wish to save  
changes, press T to return to  
Use the following procedure to  
enable/disable the microphone  
and/or auto-answer on the IP  
phone.  
the previous screen.  
Note: By default, the volume for the  
headset microphone is set to  
medium.  
Aastra Web UI  
Making and Receiving Calls  
Using a Headset  
1. Click on Basic  
SettingsPreferencesIncomi  
ng Intercom Settings.  
IP Phone UI  
1. Ensure that you have selected a  
headset audio mode by  
accessing the options list  
available from the phone (under  
Headset Settings option).  
2. Plug the headset into the jack.  
3. Press the q key to  
The "Microphone Mute" field is  
enabled by default (turned  
OFF). The "Auto-Answer" field  
is enabled by default (turned  
ON).  
obtain a dial tone or to answer  
an incoming call. Depending on  
the audio mode selected from  
the options menu, a dial tone or  
an incoming call will be  
received on either the headset  
or the handsfree speakerphone.  
2. To disable the "Microphone  
Mute" field (turn ON), uncheck  
the check box.  
4. Press Nto end the call.  
3. To disable the "Auto-Answer"  
field (turn OFF), uncheck the  
check box.  
Incoming Intercom Calls  
On the 9112i, you can receive  
incoming intercom calls only. By  
default, the microphone for an  
incoming intercom call is OFF, and  
the automatic answer for an  
intercom call is ON.  
4. Click  
changes.  
to save your  
5. Click on OperationReset.  
6. In the "Restart Phone" field  
click  
to restart the IP  
Using the Aastra Web UI, you can  
enable (turn ON) or disable (turn  
OFF) the microphone or automatic  
answering (auto-answer) on the IP  
phone for incoming intercom calls.  
If auto-answer is enabled on the IP  
phone, the phone plays a tone to  
phone.  
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Deleting from the Redial List  
Redial  
IP Phone UI  
IP Phone UI  
Note: You cannot delete individual  
entries in the Redial list.  
Press m to dial the most  
recent number you dialed from the  
phone. If you are off-hook and  
To Delete All Items:  
press m the last number  
1. Press m .  
2. Press L, then press  
you called will be called back. If  
you are on-hook and press  
m, a Redial Directory list  
L again at the prompt to  
erase all items.  
appears on-screen. The redial list  
stores up to the last 100 numbers  
you called, allowing you to scroll  
through and select the number you  
wish to redial.  
Note: Your system administrator can  
set your Redial key to speedial a  
specific number. Contact your  
system administrator for more  
information.  
Accessing the Redial List  
IP Phone UI  
Mute  
IP Phone UI  
1. If you are off-hook and press  
m, the telephone  
automatically dials the last  
number you called.  
Press the ebutton at any time  
to mute handset, headset or  
2. If you are not on the phone,  
handsfree. The speaker light will  
flash slowly and you can hear the  
caller, but they cannot hear you. To  
switch mute on or off, press  
press mto display the  
most recently dialed number  
and use V W to scroll  
through the list to view the  
other numbers  
e.  
3. Press V to see the second  
most recently dialed number, or  
W to see the oldest call on  
your list.9112i IP Phone User  
GuideTo dial the displayed  
number press q , or  
lift the Handset  
4. Press N or the m  
key to cancel.  
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If you cannot answer the call, the  
caller goes to voice mail if voice  
mail has been configured for your  
extension.  
Receiving Calls  
When a call is ringing at your  
extension, you will see the  
"Inbound Call" Screen.  
Sending an Incoming Call to  
Voicemail  
You can send an incoming call  
directly to voicemail without  
answering the call. To do this,  
press N without picking up  
the handset. If you're already on  
the phone your incoming call  
should go directly to voicemail.  
Your phone screen displays a  
Answering an Incoming Call  
IP Phone UI  
voicemail icon (  
) along with  
To answer the call:  
• For handsfree operation, press  
the number of waiting messages, if  
you have unheard messages  
q for the incoming  
(example:  
x4).  
call.  
• Press qfor handsfree  
or headset operation.  
Note: The audio mode setting you have  
selected in the options list under  
7. Headset Settings  
determines if the call goes to  
handsfree or headset operation.  
For more information, see the  
section "Customizing Your  
Phone" in the Aastra SIP IP  
• Lift the handset for handset  
operation.  
If the phone is already connected  
to a call, pressing o for the  
new incoming call automatically  
places the connected call on hold  
and answers the new call. To  
reconnect to a party, press o  
.
For more information about  
swapping a call see "The Swap  
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Handling Calls  
IP Phone UI  
When you are connected to a call,  
you can use the hard keys on the  
phone to place a call on hold,  
transfer a call, or conference.  
To place a call on hold:  
1. Connect to the call (if not  
already connected).  
The Swap Key  
While you’re on the phone, if there  
is a second incoming call, pressing  
2. Press the Hold O key.  
o places the current call on  
hold and answers the incoming  
call. Pressing oagain toggles  
between the two active calls. A  
third call cannot be accepted.  
While in a call with no other  
Your telephone set indicator light  
in the upper right corner of your  
phone will flash steadily to remind  
you that you still have a call on  
hold. The screen will display "Call  
incoming calls, pressing o  
has no effect. o can be used  
to switch back and forth between 2  
calls.  
Held". Press O again to  
reconnect to the held call.  
IP Phone UI  
When on Hold  
To let your caller know that they  
are still on hold, music plays softly  
(if this has been set up for your  
system).  
To handle two calls:  
• Press o to answer a  
second incoming call. Your first  
call is automatically put on hold.  
• You can use o to juggle  
between the two calls.  
• To transfer a call to another line,  
press o to answer, then  
k to transfer the call,  
Automatic Hold  
followed by the extension or  
outside line number. See the  
section 19 for more information.  
When juggling between calls, you  
do not have to press the hold  
button to go from one call to the  
next. The phone will automatically  
put your current call on hold as  
• If you or the other party hang up  
on an active call while a second  
call is on hold, the phone  
remains in the standard hold  
state.  
soon as you press o. Use  
o to toggle back and forth  
between held calls.  
Placing a Call on Hold  
When you place a call on hold,  
only your phone can retrieve the  
call.  
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the party before pressing  
Transferring Calls  
k again. To cancel  
Blind Transfer  
the transfer, select Cancel on the  
display screen.  
A blind transfer is when you  
5. To go back to the original call,  
transfer a call directly to another  
extension without consulting with  
the person receiving the call. To do  
this, simply complete the transfer  
immediately after you have  
entered the number. The call goes  
directly to the extension or outside  
line you transferred to. If the party  
you are transferring the call to does  
not answer, the transferred call  
rings back to your extension.  
press o. Pressing o  
will alternate between the two  
active calls.  
Conferencing Calls  
The 9112i phone system supports  
up to 3 parties (including yourself)  
in a conference call.  
Note: Your system administrator can  
set your Conf key to speedial a  
specific number. Contact your  
system administrator for more  
information.  
Consultive Transfer  
You also have the option to consult  
with the person you are  
IP Phone UI  
transferring the call to, before you  
complete the transfer. To do this,  
simply remain on the line until the  
receiving party answers the call.  
After consulting with the receiving  
party, you can either complete the  
transfer or cancel the transfer to go  
back to the original call.  
To create a conference call  
1. Connect to the first party you  
wish to include in the  
conference (if not already  
connected).  
2. Press l. The phone  
places the current call on hold  
and opens a new line.  
IP Phone UI  
To transfer a call to another  
extension:  
1. Connect to the call you wish to  
transfer (if not already  
connected).  
2. Press k . You will  
3. Enter the extension number, or  
dial the outside number of the  
person you wish to add to the  
conference.  
hear a dial tone as a second line  
opens up.  
3. Enter the extension number of  
the person you wish to transfer  
the call to, or dial the outside  
number of the person you wish  
to transfer the call to.  
4. If there is no answer, or if you  
press o, the call is  
dropped and the original call is  
re-activated.  
4. To complete a "blind" transfer,  
5. If the second party answers, you  
may speak to the person and  
press k again before  
the phone begins dialing. To  
complete a consultive transfer,  
remain on the line to speak with  
use the o button to toggle  
between calls. Pressing  
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Managing Calls  
lagain will complete  
the conference.  
The 9112i has several features that  
make it easier to make and manage  
calls, and to keep track of your  
caller history, as well as your  
You can use V W to scroll  
through and see the numbers and  
names (if available) of the parties  
in the conference call.  
business and personal contacts.  
Directory List  
Note: When a name is displayed,  
pressing U drops the displayed  
party from the call.  
The Directory List is your personal  
phone book, conveniently stored  
within your phone. You can enter  
up to 200 Name and Number  
entries into the 9112i Directory by  
adding them through editing, or by  
saving the number and name from  
other lists stored on your phone.  
Each entry can contain a maximum  
of 16 letters and numbers.  
Ending Calls  
To end a call, you first need to  
reconnect to the call if not already  
connected (for example, if your  
caller is on hold). Press Nto  
end the call. If connected through  
the handset, you can also place the  
handset back on hook to end the  
call.  
Accessing Your Directory  
IP Phone UI  
1. Press J. The directory  
displays the number of entries  
in your list. If the Directory list  
is empty, "Directory Empty/Use  
Save to add" is displayed.  
2. You can access entries by  
pressing V W to scroll  
through the list.  
3. To search for an entry by name,  
press the dial pad number  
corresponding to the first letter  
of the name (for example,  
press 7 for the letter P).  
Continue to press the dial pad  
number to access other letters  
on the same key (for example,  
press 7 three times for ‘Ron’). If  
there are multiple entries under  
the same letter, you can use  
V W to scroll through the  
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list, or continue to press the next  
letters of the name to find a  
better match.  
Saving from Hard keys to the  
Directory  
IP Phone UI  
4. To dial the displayed number  
press j or just lift the  
handset.  
To save an entry from your Redial  
list or Callers list:  
5. Press J or Nto  
cancel.  
1. Press the desired hard key  
n or m.  
Saving Numbers and Names to  
the Directory  
From Callers or Redial, scroll  
through the list to find the name  
and number that you wish to  
save to your directory.  
You can save a number to your  
directory during a call, from the  
Redial list or Callers list, or by  
entering a new number and name.  
2. Press K.  
3. Press J. If the name is  
displayed with the number,  
both are saved to the Directory.  
If no name is displayed, you can  
enter the name using the dial  
pad.  
Saving from the Display  
You can save the name and/or  
number displayed on your screen  
during a call to the Directory, or to  
one of your programmable keys.  
Entering a New Number and  
Name into the Directory  
IP Phone UI  
IP Phone UI  
1. Press K during the call.  
1. Press K. At the "Save to?"  
prompt, press J.  
2. Use the dial pad key to enter the  
number.  
Note: To add a one second pause  
during number editing press  
2. Press J or a  
N.  
programmable key. If a name is  
displayed both the number and  
name are saved in Directory or  
the programmable key. If no  
name or "Unknown Name" are  
displayed you can enter the  
name using the dial pad.  
3. Press K. At the "Enter  
Name" prompt, use the dial pad  
to select the letters. Continue to  
press the number key to access  
the next letter for that key (for  
example, press 2 three times to  
3. Press K to finish.  
access C). Press U to move to  
the next space, or wait a  
moment and the cursor  
automatically advances. To  
insert a space between letters,  
press U. To backspace and  
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erase a mistake, press T or  
3. Press L, then L  
again at the prompt to erase the  
item.  
L.  
4. Press K to finish.  
IP Phone UI  
Editing in Directory  
Deleting all items in the directory:  
IP Phone UI  
1. Press J.  
2. Press L, then L  
To edit a listing in your directory:  
again at the prompt to erase all  
items  
1. Press J.  
.
2. Access the entry you want to  
edit by pressing the first letter of  
the name on the dial pad, and  
V W to scroll through the  
list.  
3. To begin editing press T.  
Callers List  
The 9112i telephone stores  
Press T again to erase the  
numbers or letters to the left or  
use the dial pad to enter  
additional digits or characters  
once you have saved the  
number. If you don't want to  
change the number or name just  
information on up to 200 incoming  
calls in the Callers list. Your  
telephone logs the number and  
name (if available) of the caller,  
when they last called, and the  
number of times they tried to reach  
you. When the Callers list is full,  
the oldest call records are deleted  
to accommodate the information of  
new callers.  
press J at any time to  
exit.  
4. Press K to finish.  
If the telephone number of an  
incoming or outgoing call matches  
a number that you have  
programmed with a name in a  
programmable key or the  
Deleting Items from Directory  
There are two ways to delete calls  
from your directory.  
Directory, the Callers list will  
display the name and number.  
IP Phone UI  
The display shows you how many  
callers have been added to the list  
since you last checked it.  
To delete items one by one:  
1. Press J.  
2. Press VWto find the item  
you want to delete.  
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Caller’s List Screen Display  
Display Item  
Description  
Indicates you have returned the call from the Callers  
list.  
450-349-0438  
N MAR 04 3:30pm 2x  
XX New Callers  
"N" indicates a new call.  
When you’re not on the telephone and not in the  
Callers list, the display shows you how many callers  
have been added to the list since you last checked it.  
Indicates an unanswered call in the Callers list.  
Indicates an answered call in the Callers list.  
Indicates a Call Waiting call in the Callers list.  
Indicates an incoming Call Waiting call.  
John Burns  
9054550055  
Jun 8 2:41pm 2X  
"2x" indicates this caller has called twice. The dis-  
play shows the date and time of the last call from that  
caller.  
Accessing the Callers List  
IP Phone UI  
1. Press n. Press V  
W to move through the  
Editing in the Callers List  
Callers list. Press V to see  
Important: The Callers list does not  
save changes. Editing in the callers  
list is generally used if you plan to  
call the number and need to add a  
prefix.  
the most recent call, or W to  
see the oldest call on your list.  
2. To dial the displayed number  
just press j or lift the  
In the Callers list, if a dial pad key  
is pressed when a number and/or a  
name is displayed, the cursor will  
automatically add the digit at the  
left side of the number to enable  
the entry of the prefix.  
Handset.  
3. Press T or n to  
cancel  
.
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Call Forwarding  
IP Phone UI  
The call forwarding feature on the  
IP phone allows incoming calls to  
be forwarded to another  
destination.  
1. Press n.  
2. Press V W to find the  
Call forwarding is disabled by  
default. You can enable call  
forwarding on a global basis only.  
entry you want to edit. Press  
V to view the most recent  
call, or W to see the oldest  
The following are the call forward  
modes you can configure for call  
forwarding:  
call on your list.  
3. Press any key on the dial pad to  
begin editing.  
4. To move the cursor one digit to  
Call  
Forward  
Mode  
Description  
the right, press U. To erase  
Offa  
Disables call forward  
one digit to the left of the cursor,  
press T.  
All  
Phone forwards all  
incoming calls imme-  
diately to the specified  
destination.  
5. To dial the displayed number  
press j, or just lift  
the handset.  
Busy  
Phone forwards  
incoming calls if the  
line is already in use.  
Note: To add a one second pause  
during number editing press  
O.  
No  
Answer  
Phone forwards the  
call if it is not  
answered in the speci-  
fied number of rings  
Deleting from the Callers List  
There are two ways to delete calls  
from the Caller’s list.  
Busy No  
Answer  
Phone forwards the  
call if either the line is  
already in use or the  
call is not answered in  
the specified number  
of rings.  
IP Phone UI  
To delete items one by one:  
1. Press n.  
a. Aastra Web UI only  
2. Press VWto find the item  
Setting Call Forwarding  
you want to delete.  
Use the following procedure to  
configure global call forwarding.  
3. Press L, then L  
again at the prompt to erase the  
item.  
IP Phone UI  
Deleting All Calls:  
1. Press Ion the phone to  
enter the Options List.  
1. Press n.  
2. Press L, then L  
2. Select Call Forward and press  
again at the prompt to erase all  
calls.  
U.  
3. Select Cfwd Number and press  
U.  
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4. Enter the number destination  
for which you want your  
want to set before the call is  
forwarded. Valid values are  
1 to 9.  
incoming calls to be forwarded  
and press U.  
5. Click  
to save the Call  
Forward settings. The changes  
are dynamic and are  
Note: If you leave the "Number" field  
blank, call forwarding is  
disabled.  
immediately applied to the  
phone.  
5. Press V to scroll to Cfwd  
Mode and press U.  
6. Use the V W to select a  
value and press U. Valid  
values are All, Busy, No  
Answer, Busy No Answer.  
7. Press V to scroll to No. Rings  
and press U.  
8. Use the V W to select a  
value and press U. Valid  
values are 1 to 9.  
Note: "Number of Rings" field applys  
to No Answer and Busy No  
Answer modes only.  
A message displays "confirmed".  
Aastra Web UI  
1. Click on Basic SettingsCall  
Forward.  
2. In the "Mode" field, select the  
mode you want to set on your  
phone.  
Note: To disable call forwarding in the  
Aastra Web UI, set the mode to  
OFF and remove the phone  
number in the "Number" field.  
3. In the "Number" field, enter the  
call forward number for which  
you want your calls to be call  
forwarded.  
4. In the "Number of Rings" field,  
enter the number of rings you  
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2. Enable the "Suppress DTMF  
Playback" field by checking the  
check box. (Disable this field  
by unchecking the box). Default  
is disabled.  
Additional Features  
This section describes additional  
features you can set on the 9122i  
phone.  
3. Click  
to save your  
Suppressing DTMF Playback  
settings. These changes are not  
dynamic. You must restart your  
IP phone for the changes to take  
affect.  
A feature on the IP phones allows  
you to enable or disable the  
suppression of DTMF playback  
when a number is dialed from the  
programmable keys.  
4. Click on OperationReset.  
5. In the "Restart Phone" field  
When suppression of DTMF  
playback is disabled, and you press  
a programmable key, the IP phone  
dials the stored number and  
displays each digit as dialed in the  
LCD window.  
click  
to restart the IP  
phone and apply the changes.  
Setting Ring Tones and Tone  
Sets  
You can configure ring tones and  
ring tone sets on the IP phones.  
When the suppression of DTMF  
playback is enabled, the IP phone  
dials the stored number and  
displays the entire number  
immediately in the LCD window,  
allowing the call to be dialed faster.  
Ring Tones  
There are several distinct ring  
tones a user can select from to set  
on the IP phones. You can enable/  
disable these ring tones on a global  
basis only.  
DTMF playback suppression is  
disabled by default. Suppressing  
DTMF playback can be configured  
using the Aastra Web UI.  
The following table identifies the  
valid settings and default values  
for each type of configuration  
method.  
Configuring Suppression of  
DTMF Playback  
Use the following procedure to  
configure suppression of DTMF  
playback.  
Aastra Web UI  
1. Click on Basic Settings→  
PreferencesGeneral.  
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You configure global ring tones  
and tone sets using the Aastra Web  
UI and the IP Phone UI.  
Ring Tone Settings Table  
Configuration  
Valid  
Values  
Default  
Value  
Method  
Global:  
Tone 1  
Tone 2  
Tone 3  
Tone 4  
Tone 5  
Global:  
Tone 1  
Configuring Ring Tones and Tone  
Sets  
IP Phone UI  
Use the following procedures to  
configure ring tones and tone sets  
on the IP phone.  
Global:  
Tone 1  
Global:  
Tone 1  
Aastra Web  
UI  
IP Phone UI  
Tone 2  
Tone 3  
Tone 4  
Tone 5  
Silent  
1. Press I on the phone to  
enter the Options List.  
2. Select Tones.  
3. Select Set Ring Tone.  
Ring Tone Sets  
4. Select the type of ring tone  
(Tone 1 through Tone 5, or  
Silent).  
5. Select Set and then select Next.  
6. Select Tone Set.  
In addition to ring tones, you can  
configure ring tone sets on a  
global-basis on the IP phone. Ring  
tone sets consist of tones  
customized for a specific country.  
The ring tone sets you can  
configure on the IP phones are:  
7. Select the country for which you  
want to apply the tone set. Valid  
values are Australia, Europe,  
France, Germany, Italy, UK, and  
US. Default is US.  
US (Default - also used in Canada)  
• United Kingdom  
• Italy  
8. Select Set.  
The ring tone and tone set you  
select is immediately applied to  
the IP phone.  
• Germany  
• France  
Europe (generic tones)  
• Australia  
Aastra Web UI  
When you configure the country's  
tone set, the country-specific tone  
is heard on the phone for the  
following:  
1. Click on Basic Settings→  
PreferencesRing Tones.  
• dial tone  
• secondary dial tone  
• ring tone  
• busy tone  
• congestion tones  
• call waiting tone  
• ring cadence pattern  
2. In the "Ring Tones" section,  
select a country from the "Tone  
Set" field.  
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3. Select a value from the "Global  
5. In the "Restart Phone" field  
Ring Tone" field.  
click  
to restart the IP  
Note: See the Ring Tone Settings Table  
on page 26 for valid values.  
phone.  
Call Waiting Tone  
4. Click  
to save your  
You can enable or disable the  
playing of a call waiting tone when  
a caller is on an active call and a  
new call comes into the phone.  
settings. These changes are not  
dynamic. You must restart your  
IP phone for the changes to take  
affect.  
5. Click on OperationReset.  
6. In the "Restart Phone" field  
You can configure this feature  
using the Aastra Web UI.  
click  
to restart the IP  
Configuring Call Waiting Tone  
phone and apply the ring tone.  
Use the folllowing procedures to  
configure a call waiting tone on the  
IP phone.  
Stuttered Dial Tone  
You can enable or disable the  
playing of a stuttered dial tone  
when there is a message waiting on  
the IP phone.  
Aastra Web UI  
You can configure this feature  
using the Aastra Web UI.  
1. Click on Basic Settings→  
PreferencesGeneral  
.
Configuring Stuttered Dial Tone  
Use the folllowing procedures to  
configure stuttered dial tone on the  
IP phone  
Aastra Web UI  
1. Click on Basic Settings→  
PreferencesGeneral.  
2. A call waiting tone is enabled by  
default. If required, disable the  
"Play Call Waiting Tone" field  
by unchecking the check box.  
3. Click  
settings.  
to save your  
4. Click on OperationReset.  
5. In the "Restart Phone" field  
click  
to restart the IP  
phone.  
2. Stuttered dial tone is enabled by  
default. If required, disable the  
"Stuttered Dial Tone" field by  
unchecking the check box.  
3. Click  
settings.  
4. Click on OperationReset.  
to save your  
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Language  
Troubleshooting Solutions  
Using the IP phone UI, you can set  
the phones to use a specific  
language to display.  
Why is my display blank?  
Ensure that power is being  
provided to your phone. Make sure  
your phone is plugged into a  
power source.  
When you set the language to use  
on the phone, all of the display  
screens (menus, services, options,  
etc.) display in that language. Valid  
languages for the IP phones  
include English, French, Spanish,  
German, and Italian. Default is  
English.  
Why is my speakerphone not  
working?  
If you press the d /f button and  
the speaker light flashes and you  
do not hear dial tone through the  
speaker phone, the Set Audio  
option in the phone’s Options list  
has been set up for headset use.  
Press d /f a second time and if the  
light goes out, the phone has been  
set up to be used only with a  
headset or handset. If the light  
stays on steady and you hear dial  
tone, the phone has been set up so  
that you can alternate between the  
speakerphone and the headset by  
pressing d /f . See the section  
Customizing your phone” in the  
Installation Guide for instructions  
on how to change the Set Audio  
option.  
Setting Language  
You set the language on the IP  
phone using the Options key  
(I) on the IP phone.  
Note: A check mark displays beside the  
language currently configured on  
the IP phone.  
Use the following procedure to set  
the language for the IP phone  
IP Phone UI  
1. Press Ion the phone to  
enter the Options List.  
2. Select Language and press U.  
3. Use the V W to select a  
Why can’t I get a dial tone?  
language to display on the IP  
Check for any loose connections  
and that the phone has been  
installed properly. For installation  
instructions, please refer to the  
Installation and Setup” section in  
your phone.  
phone and press U. Valid  
values are In English (English),  
En francais (French), En  
espanol (Spanish), In Deutsch  
(German), or In italiano  
(Italian). Default is English.  
A message displays "confirmed".  
Note: The language you select is  
immediately applied to the IP  
phone UI display.  
Why doesn’t my phone ring?  
Check the ring volume on your  
phone. It may be turned down or  
turned off. To adjust the ringer  
volume setting, press the volume  
button when the phone is on-hook  
and idle. For more information,  
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refer to the “Adjusting Volume  
section” in the Aastra SIP IP  
provided with your phone.  
Aastra Web UI  
1. Click on OperationUser  
Password.  
Why is the light not coming on  
with a new Voice Mail Message?  
Your phone system or service  
provider must provide “Visual”  
Message Waiting service for this  
function to work. Check with your  
system administrator for more  
information.  
2. In the "Current Password" field,  
enter the current user password.  
Note: By default, the user name is  
user” (all lowercase) and the  
password field is left blank. If  
you have forgotten your  
How do I find the IP address of  
my phone?  
Instructions on where to find the  
IP address of your phone can be  
found in this guide in the section,  
password, contact your system  
administrator for assistance.  
3. In the "New Password" field,  
enter the new user password.  
4. In the "Password Confirm"  
field, enter the new user  
password again.  
How do I change my user  
password?  
5. Click  
changes.  
to save your  
You can change the user password  
from the IP phone UI or the Aastra  
Web UI.  
For information on how to access  
the Aastra Web UI, go to the  
IP Phone UI  
Why does my phone display  
"Bad Encrypted Config"?  
1. Press Ion the phone to  
enter the Options List.  
The IP phone displays "Bad  
Encrypted Config" because  
encrypted configuration files are  
enabled but the decryption process  
has failed.  
2. Select User Password and press  
U.  
3. Enter the current user password  
and press U.  
Report this error to your system  
administrator.  
4. Enter the new user password  
and press U.  
5. Re-enter the new user password  
and press U.  
A message, "Password  
Changed" displays on the  
screen.  
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How do I restart the IP phone?  
IP Phone UI  
1. Press the I  
button on the phone to enter the  
Option List.  
2. Use the V key to scroll down  
the list of options to Phone  
Status and press the U key to  
select.  
3. Press the V key to scroll to  
the Restart Phone option.  
4. Press the Ukey to confirm and  
restart the phone. If you do not  
wish to restart your phone,  
press the T key to cancel.  
Note: Your phone will be out of service  
temporarily during the restart  
and downloading process.  
1. Click on OperationReset.  
Aastra Web UI  
2. Click  
.
3. Click OK at the confirmation  
prompt.  
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9112i IP Phone User Guide 33  
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9112i IP Phone User Guide 35  
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9112i IP Phone User Guide 37  
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Aastra Telecom shall not be liable  
for any incidental or consequential  
damages, including, but not  
limited to, loss, damage or expense  
directly or indirectly arising from  
the customers use of or inability to  
use this telephone, either  
separately or in combination with  
other equipment. This paragraph,  
however, shall not apply to  
consequential damages for injury  
to the person in the case of  
Limited Warranty  
Aastra Telecom warrants this  
product against defects and  
malfunctions during a one (1) year  
period from the date of original  
purchase. If there is a defect or  
malfunction, Aastra Telecom shall,  
at its option, and as the exclusive  
remedy, either repair or replace  
the telephone set at no charge, if  
returned within the warranty  
period.  
telephones used or bought for use  
primarily for personal, family or  
household purposes.  
If replacement parts are used in  
making repairs, these parts may be  
refurbished, or may contain  
refurbished materials.  
If it is necessary to replace the  
telephone set, it may be replaced  
with a refurbished telephone of the  
same design and color. If it should  
become necessary to repair or  
replace a defective or  
malfunctioning telephone set  
under this warranty, the provisions  
of this warranty shall apply to the  
repaired or replaced telephone set  
until the expiration of ninety (90)  
days from the date of pick up, or  
the date of shipment to you, of the  
repaired or replacement set, or  
until the end of the original  
warranty period, whichever is  
later. Proof of the original purchase  
date is to be provided with all  
telephone sets returned for  
This warranty sets forth the entire  
liability and obligations of  
Aastra Telecom with respect to  
breach of warranty, and the  
warranties set forth or limited  
herein are the sole warranties and  
are in lieu of all other warranties,  
expressed or implied, including  
warranties or fitness for particular  
purpose and merchantability.  
Warranty Repair Services  
Should the set fail during the  
warranty period;  
• In North America – please call  
the service number for further  
information:  
1-800-574-1611.  
• Outside North America –  
contact your sales  
representative for return  
instructions.  
warranty repairs.  
Exclusions  
You will be responsible for  
shipping charges, if any. When you  
return this telephone for warranty  
service, you must present proof of  
purchase.  
Aastra Telecom does not warrant  
its telephone sets to be compatible  
with the equipment of any  
particular telephone company.  
This warranty does not extend to  
damage to products resulting from  
improper installation or operation,  
alteration, accident, neglect, abuse,  
misuse, fire or natural causes such  
as storms or floods, after the  
After Warranty Service  
Aastra Telecom offers ongoing  
repair and support for this product.  
This service provides repair or  
replacement of your Aastra  
Telecom product, at Aastra  
telephone is in your possession.  
Telecom's option, for a fixed  
9112i IP Phone User Guide 38  
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charge. You are responsible for all  
shipping charges. For further  
information and shipping  
instructions;  
• In North America – contact our  
service information number:  
1-800-574-1611.  
• Outside North America –  
contact your sales  
representative.  
Note: Repairs to this product may be made  
only by the manufacturer and its  
authorized agents, or by others who  
are legally authorized. This restriction  
applies during and after the warranty  
period. Unauthorized repair will  
void the warranty.  
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Index  
Numerics  
F
480i  
Flash key 9  
finding IP address for 4, 5, 6,  
G
getting started 2  
H
handling calls 18  
hard keys 7  
9112i  
headset, using 14  
How do I restart the IP phone? 30  
features 1  
getting started 2  
installation and setup 2  
option key 3  
I
incoming calls, sending to voice-  
mail 17  
requirements 1  
incomplete config. 3  
installation 2  
A
Aastra Web UI  
intercom calls 15  
introduction 1  
basic settings description 5  
operation description 5  
status description 5  
about this guide 1  
IP address, finding 4  
L
language  
configuring 28  
overview 28  
arrow keys, navigation 7  
auto-answer, enabling/disabling  
M
B
making calls 14  
BLF list 9  
managing calls 20  
blind transfer 19  
microphone,  
enabling/disabling  
C
call forwarding 24  
mute button 16  
configuring 24  
N
call on hold, placing 18  
call waiting tone 28  
callers list 22  
no service 3  
O
conference calls 19  
consultive transfer 19  
options button 3  
P
D
park/pickup  
dial tones, stuttered 27  
dialing a number 14  
directory, accessing 20  
do not disturb (DND) 9  
documentation 1  
using on the IP phone 12  
plugging in the phone 2  
programmable key  
deleting 12  
description 8  
DTMF, suppressing playback 25  
editing 12  
E
R
ending calls 20  
receiving calls 17  
Index-1 480i IP Phone User Guide  
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Index  
redial button 15  
restarting the phone 13  
ring tone sets 26  
ring tones 26  
S
speakerphone, using 14  
speeddial 8  
startup screens 3  
swap key 18  
T
troubleshooting solutions 29  
How do I change my user pass-  
word? 29  
How do I find the IP address of  
my phone? 29  
How do I restart the IP phone?  
Why can’t I get a dial tone? 29  
Why does my phone display  
"bad encrypted con-  
fig"? 30  
Why doesn’t my phone ring?  
Why is my display blank? 29  
Why is my speakerphone not  
working? 29  
Why is the light not coming on  
with a new Voice Mail  
Message? 29  
U
updating the phone 2  
user password 6  
using the phone 7  
V
volume controls 14  
W
Warranty 38  
Web interface 4  
X
XML service 10  
480i IP Phone User Guide Index-2  
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If you’ve read this owner’s manual and consulted the Troubleshooting  
section and still have problems, please visit our website at  
for technical assistance.  
© Aastra Telecom Inc.2005 41-000098-00-08  
eud-0862_en/1.0  
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