TG251x_2xE(e).book Page 1 Monday, January 25, 2010 3:09 PM
Operating Instructions
Digital Cordless Phone
Model No.
KX-TG2511E
KX-TG2513E
Digital Cordless Answering System
Model No.
KX-TG2521E
KX-TG2522E
KX-TG2523E
KX-TG2524E
Model shown is KX-TG2511.
Before initial use, see “Getting
Thank you for purchasing a Panasonic product.
Please read these operating instructions before using the unit and save
them for future reference.
This unit is compatible with Caller ID. You must subscribe to the appropriate
service offered by your service provider/telephone company.
Please access our online customer survey:
TG251x_2xE(e).book Page 3 Monday, January 25, 2010 3:09 PM
Introduction
Model composition
Base unit
Handset
Series
Model No.
Part No.
Part No.
Quantity
KX-TG2511
series
KX-TG2511
KX-TG2512
KX-TG2513
KX-TG2521
KX-TG2522
KX-TG2523
KX-TG2524
KX-TG2511
KX-TG2511
KX-TG2511
KX-TG2521
KX-TG2521
KX-TG2521
KX-TG2521
KX-TGA250
KX-TGA250
KX-TGA250
KX-TGA251
KX-TGA251
KX-TGA251
KX-TGA251
1
2
3
1
2
3
4
KX-TG2521
series
L The suffix (E) in the following model numbers will be omitted in these instructions:
KX-TG2511E/KX-TG2512E/KX-TG2513E/KX-TG2521E/KX-TG2522E/
KX-TG2523E/KX-TG2524E
Feature differences
Intercom
Phonebook
copy
Answering
system
Series
Between
handsets
Between
handsets
KX-TG2511 series
KX-TG2521 series
–
r
–
r
r
r
*1 KX-TG2512/KX-TG2513
*2 KX-TG2522/KX-TG2523/KX-TG2524
Accessory information
Supplied accessories
Quantity
Accessory item/
No.
KX-TG2511 KX-TG2512 KX-TG2513 KX-TG2524
KX-TG2521 KX-TG2522 KX-TG2523
Part number
1
AC adaptor/
1
2
3
4
PQLV219EW or
PQLV219EZ
Helpline Tel. No.: U.K. 0844 844 3898 R.O.I. 01289 8333
3
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Introduction
Quantity
Accessory item/
No.
KX-TG2511 KX-TG2512 KX-TG2513 KX-TG2524
KX-TG2521 KX-TG2522 KX-TG2523
Part number
2
Telephone line
cord/PNJA1037Z
(for U.K.)
1
1
1
1
3
Rechargeable
2
4
6
8
batteries
/
HHR-55AAAB or
N4DHYYY00005
4
5
Handset cover
1
2
1
3
2
4
3
Charger
—
*2 The handset cover comes attached to the handset.
*3 PNLC1010ZM: Metallic grey
PNLC1010ZT: Titanium black
1
2
3
4
5
Additional/replacement accessories
Please contact your nearest Panasonic dealer for sales information.
Accessory item Model number
Rechargeable
batteries
P03P or HHR-4NGE
Battery type:
– Nickel metal hydride (Ni-MH)
– 2 x AAA (R03) size for each handset
KX-A272
DECT repeater
*1 Replacement batteries may have a different capacity from that of the supplied
batteries.
Helpline Tel. No.: U.K. 0844 844 3898 R.O.I. 01289 8333
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Introduction
Sales and support information
Customer Care Centre
L For customers within the U.K.: 0844 844 3898
L For customers within the Republic of Ireland: 01289 8333
Direct Sales at Panasonic U.K.
L Order accessory and consumable items for your product with ease and confidence
by phoning our Customer Care Centre Monday - Thursday 9:00am - 5:30pm,
Friday 9:30am - 5:30pm (Excluding public holidays).
L Or go on line through our Internet Accessory ordering application at
L Most major credit and debit cards accepted.
L All enquiries transactions and distribution facilities are provided directly by
Panasonic U.K. Ltd.
L It couldn’t be simpler!
L Also available through our Internet is direct shopping for a wide range of finished
products, take a browse on our website for further details.
Helpline Tel. No.: U.K. 0844 844 3898 R.O.I. 01289 8333
5
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Introduction
General information
L This equipment is designed for use on the U.K. and Republic of Ireland analogue
telephone network.
L In the event of problems, you should contact your equipment supplier in the first
instance.
Declaration of Conformity:
L Panasonic System Networks Co., Ltd. declares that this equipment is in
compliance with the essential requirements and other relevant provisions of Radio
& Telecommunications Terminal Equipment (R&TTE) Directive 1999/5/EC.
Declarations of Conformity for the relevant Panasonic products described in this
manual are available for download by visiting:
Contact to Authorised Representative:
Panasonic Testing Centre
Panasonic Marketing Europe GmbH
Winsbergring 15, 22525 Hamburg, Germany
For your future reference
We recommend keeping a record of the following information to assist with any repair
under warranty.
Serial No.
Date of purchase
(found on the bottom of the base unit)
Name and address of dealer
Attach your purchase receipt here.
Helpline Tel. No.: U.K. 0844 844 3898 R.O.I. 01289 8333
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TG251x_2xE(e).book Page 7 Monday, January 25, 2010 3:09 PM
Important Information
Operating safeguards
For your safety
L Unplug the product from power outlets
before cleaning. Do not use liquid or
aerosol cleaners.
To prevent severe injury and loss of
life/property, read this section carefully before
using the product to ensure proper and safe
operation of your product.
L Do not disassemble the product.
L Do not spill liquids (detergents, cleansers,
etc.) onto the telephone line cord plug, or
allow it to become wet at all. This may
cause a fire. If the telephone line cord plug
becomes wet, immediately pull it from the
telephone wall jack, and do not use.
WARNING
Power connection
Medical
L Use only the power source marked on the
product.
L Consult the manufacturer of any personal
medical devices, such as pacemakers or
hearing aids, to determine if they are
adequately shielded from external RF
(radio frequency) energy. (The product
operates in the frequency range of 1.88
GHz to 1.90 GHz, and the RF transmission
power is 250 mW (max.).)
L Do not overload power outlets and
extension cords. This can result in the risk
of fire or electric shock.
L Completely insert the AC adaptor/power
plug into the power outlet. Failure to do so
may cause electric shock and/or excessive
heat resulting in a fire.
L Regularly remove any dust, etc. from the
AC adaptor/power plug by pulling it from the
power outlet, then wiping with a dry cloth.
Accumulated dust may cause an insulation
defect from moisture, etc. resulting in a fire.
L Unplug the product from power outlets if it
emits smoke, an abnormal smell, or makes
an unusual noise. These conditions can
cause fire or electric shock. Confirm that
smoke has stopped emitting and contact an
authorised service centre.
L Do not use the product in health care
facilities if any regulations posted in the
area instruct you not to do so. Hospitals or
health care facilities may be using
equipment that could be sensitive to
external RF energy.
CAUTION
Installation and location
L Unplug from power outlets and never touch
the inside of the product if its casing has
been broken open.
L Never touch the plug with wet hands.
Danger of electric shock exists.
L Never install telephone wiring during an
electrical storm.
L Never install telephone line jacks in wet
locations unless the jack is specifically
designed for wet locations.
L Never touch uninsulated telephone wires or
terminals unless the telephone line has
been disconnected at the network interface.
L Use caution when installing or modifying
telephone lines.
Installation
L To prevent the risk of fire or electrical shock,
do not expose the product to rain or any
type of moisture.
L Do not place or use this product near
automatically controlled devices such as
automatic doors and fire alarms. Radio
waves emitted from this product may cause
such devices to malfunction resulting in an
accident.
L Do not allow the AC adaptor or telephone
line cord to be excessively pulled, bent or
placed under heavy objects.
L The AC adaptor is used as the main
disconnect device. Ensure that the AC
outlet is installed near the product and is
easily accessible.
L This product is unable to make calls when:
– the handset batteries need recharging or
have failed.
– there is a power failure.
Helpline Tel. No.: U.K. 0844 844 3898 R.O.I. 01289 8333
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TG251x_2xE(e).book Page 8 Monday, January 25, 2010 3:09 PM
Important Information
Battery
For best performance
L We recommend using the batteries noted
MH batteries AAA (R03) size.
Base unit location/avoiding noise
L Do not mix old and new batteries.
The base unit and other compatible Panasonic
units use radio waves to communicate with
each other.
L For maximum coverage and noise-free
communications, place your base unit:
L Do not open or mutilate the batteries.
Released electrolyte from the batteries is
corrosive and may cause burns or injury to
the eyes or skin. The electrolyte is toxic and
may be harmful if swallowed.
– at a convenient, high, and central
location with no obstructions between
the handset and base unit in an indoor
environment.
– away from electronic appliances such as
TVs, radios, personal computers,
L Exercise care when handling the batteries.
Do not allow conductive materials such as
rings, bracelets, or keys to touch the
batteries, otherwise a short circuit may
cause the batteries and/or the conductive
material to overheat and cause burns.
wireless devices, or other phones.
L Charge the batteries provided with or
identified for use with this product only, in
accordance with the instructions and
limitations specified in this manual.
L Only use a compatible base unit (or
charger) to charge the batteries. Do not
tamper with the base unit (or charger).
Failure to follow these instructions may
cause the batteries to swell or explode.
– facing away from radio frequency
transmitters, such as external antennas
of mobile phone cell stations. (Avoid
putting the base unit on a bay window or
near a window.)
L Coverage and voice quality depends on the
local environmental conditions.
L If the reception for a base unit location is not
satisfactory, move the base unit to another
location for better reception.
Environment
Important safety
instructions
L Keep the product away from electrical noise
generating devices, such as fluorescent
lamps and motors.
When using your product, basic safety
precautions should always be followed to
reduce the risk of fire, electric shock, and
injury to persons, including the following:
1. Do not use this product near water for
example, near a bathtub, washbowl,
kitchen sink, or laundry tub, in a wet
basement or near a swimming pool.
2. Avoid using a telephone (other than a
cordless type) during an electrical storm.
There may be a remote risk of electric
shock from lightning.
L The product should be kept free from
excessive smoke, dust, high temperature,
and vibration.
L The product should not be exposed to direct
sunlight.
L Do not place heavy objects on top of the
product.
L When you leave the product unused for a
long period of time, unplug the product from
the power outlet.
L The product should be kept away from heat
sources such as radiators, cookers, etc. It
should not be placed in rooms where the
temperature is less than 0 °C or greater
than 40 °C. Damp basements should also
be avoided.
L The maximum calling distance may be
shortened when the product is used in the
following places: Near obstacles such as
hills, tunnels, underground, near metal
objects such as wire fences, etc.
3. Do not use the telephone to report a gas
leak in the vicinity of the leak.
4. Use only the power cord and batteries
indicated in this manual. Do not dispose of
batteries in a fire. They may explode.
Check with local codes for possible special
disposal instructions.
SAVE THESE INSTRUCTIONS
Helpline Tel. No.: U.K. 0844 844 3898 R.O.I. 01289 8333
8
TG251x_2xE(e).book Page 9 Monday, January 25, 2010 3:09 PM
Important Information
L Operating the product near electrical
appliances may cause interference. Move
away from the electrical appliances.
For more information about collection and
recycling of old products and batteries, please
contact your local municipality, your waste
disposal service or the point of sale where you
purchased the items.
Penalties may be applicable for incorrect
disposal of this waste, in accordance with
national legislation.
Routine care
L Wipe the outer surface of the product
with a soft moist cloth.
L Do not use benzine, thinner, or any
abrasive powder.
For business users in the European Union
If you wish to discard electrical and electronic
equipment, please contact your dealer or
supplier for further information.
Other information
Information on Disposal in other Countries
outside the European Union
Notice for product disposal, transfer, or
return
These symbols (1, 2, 3) are only valid in the
European Union. If you wish to discard these
items, please contact your local authorities or
dealer and ask for the correct method of
disposal.
L This product can store your private/
confidential information. To protect your
privacy/confidentiality, we recommend that
you erase information such as phonebook
or caller list entries from the memory before
you dispose of, transfer, or return the
product.
Note for the battery symbol
This symbol (2) might be used in combination
with a chemical symbol (3). In this case it
complies with the requirement set by the
Directive for the chemical involved.
Information for Users on Collection and
Disposal of Old Equipment and used
Batteries
1
2
3
Specifications
■ Standard:
DECT (Digital Enhanced
Cordless Telecommunications),
GAP (Generic Access Profile)
■ Frequency range:
1.88 GHz to 1.90 GHz
These symbols (1, 2, 3) on the products,
packaging, and/or accompanying documents
mean that used electrical and electronic
products and batteries should not be mixed
with general household waste.
■ RF transmission power:
Approx. 10 mW (average power per
channel)
■ Power source:
For proper treatment, recovery and recycling
of old products and used batteries, please take
them to applicable collection points, in
accordance with your national legislation and
the Directives 2002/96/EC and 2006/66/EC.
By disposing of these products and batteries
correctly, you will help to save valuable
resources and prevent any potential negative
effects on human health and the environment
which could otherwise arise from inappropriate
waste handling.
220–240 V AC, 50/60 Hz
■ Power consumption:
Base unit*1
:
Standby: Approx. 0.45 W
Maximum: Approx. 3.8 W
Base unit*2
:
Standby: Approx. 0.5 W
Maximum: Approx. 3.8 W
Charger:
Standby: Approx. 0.2 W
Maximum: Approx. 3.0 W
Helpline Tel. No.: U.K. 0844 844 3898 R.O.I. 01289 8333
9
TG251x_2xE(e).book Page 10 Monday, January 25, 2010 3:09 PM
Important Information
■ Operating conditions:
0 °C – 40 °C, 20 % – 80 % relative air
humidity (dry)
*1 KX-TG2511/KX-TG2512/KX-TG2513
*2 KX-TG2521/KX-TG2522/KX-TG2523/
KX-TG2524
Note:
L Design and specifications are subject to
change without notice.
L The illustrations in these instructions may
vary slightly from the actual product.
Helpline Tel. No.: U.K. 0844 844 3898 R.O.I. 01289 8333
10
TG251x_2xE(e).book Page 11 Monday, January 25, 2010 3:09 PM
Getting Started
Battery installation
L USE ONLY Ni-MH batteries AAA
(R03) size.
Setting up
Connections
L Use only the supplied Panasonic AC
L Do NOT use Alkaline/Manganese/Ni-
Cd batteries.
L Confirm correct polarities (S, T).
adaptor PQLV219E.
■ Base unit
Press plug firmly.
“Click”
Hook
Rechargeable Ni-MH ONLY
Use only the supplied
telephone line cord.
(DSL/ADSL filter*)
To telephone line
(220-240 V AC,
50/60 Hz)
L When the language selection is
Correct
Wrong
Battery charge
Charge for about 7 hours.
L When the batteries are fully charged,
“Fully charged” is displayed.
*DSL/ADSL filter (not supplied) is
required if you have DSL/ADSL service.
■ Charger
Confirm “Charging”
is displayed.
Hooks
(220-240 V AC,
50/60 Hz)
Helpline Tel. No.: U.K. 0844 844 3898 R.O.I. 01289 8333
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TG251x_2xE(e).book Page 12 Monday, January 25, 2010 3:09 PM
Getting Started
Battery level
Note when setting up
Icon
Battery level
High
5
6
Note for connections
Medium
L The AC adaptor must remain
connected at all times. (It is normal for
the adaptor to feel warm during use.)
L The AC adaptor should be connected
to a vertically oriented or floor-
mounted AC outlet. Do not connect
the AC adaptor to a ceiling-mounted
AC outlet, as the weight of the adaptor
may cause it to become disconnected.
7
Low
074
Needs charging.
Panasonic Ni-MH battery
performance (supplied batteries)
Operation
Operating time
In continuous
use
18 hours max.
During a power failure
The unit will not work during a power
failure. We recommend connecting a
corded-type telephone (without AC
adaptor) to the same telephone line or to
the same telephone line jack using a T-
adaptor. Your Panasonic sales shop can
offer you more information about
connection possibilities.
Not in use
(standby)
170 hours max.
Note:
L It is normal for batteries not to reach
full capacity at the initial charge.
Maximum battery performance is
reached after a few complete cycles of
charge/discharge (use).
Note for battery installation
L Actual battery performance depends
on usage and ambient environment.
L Even after the handset is fully
charged, the handset can be left on
the base unit or charger without any ill
effect on the batteries.
L Use the supplied rechargeable
batteries. For replacement, we
recommend using the Panasonic
rechargeable batteries noted on page
L The battery level may not be
displayed correctly after you replace
the batteries. In this case, place the
handset on the base unit or charger
and let it charge for at least 7 hours.
L Wipe the battery ends (S, T) with a
dry cloth.
L Avoid touching the battery ends
(S, T) or the unit contacts.
Note for battery charge
L It is normal for the handset to feel
warm during charging.
L Clean the charge contacts of the
handset, base unit, and charger with a
soft and dry cloth once a month. Clean
more often if the unit is exposed to
grease, dust, or high humidity.
Helpline Tel. No.: U.K. 0844 844 3898 R.O.I. 01289 8333
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TG251x_2xE(e).book Page 13 Monday, January 25, 2010 3:09 PM
Getting Started
A Navigator key
– {^}, {V}, {<}, or {>}: Scroll through
various lists and items.
Controls
– ? (Volume: {^} or {V}): Adjust the
receiver or speaker volume while
talking.
Handset
– {<} (y: Caller list): View the caller list.
– {>} (R: Redial): View the redial list.
F
Base unit
G
H
A
B
A
B
I
J
C
D
K
E
L
M
L Model shown is KX-TG2511.
A
A {x} (Locator)
B Charge contacts
A Speaker
B {k/C} (Phonebook/Clear)
C {C} (Talk)
D {s} (Speakerphone)
E Dial keypad
Display
Handset display items
F Receiver
G Display
Item
Meaning
H {j/OK} (Menu/OK)
I {T/P} (Mute/Pause)
J {ic} (Off/Power)
K {ECO/R}
w
Within range of a
base unit
L When flashing
slowly:
Handset is
searching for base
unit. (page 37)
ECO: Eco mode shortcut key
R: Recall/Flash
L Microphone
M Charge contacts
Helpline Tel. No.: U.K. 0844 844 3898 R.O.I. 01289 8333
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TG251x_2xE(e).book Page 14 Monday, January 25, 2010 3:09 PM
Getting Started
Item
Meaning
Power off
L
Paging, intercom
mode.
Press {ic} for about 2 seconds.
k
Handset is on an
outside call.
L When flashing
slowly:
Initial settings
Symbol meaning:
Example: {V}/{^}: “Off”
The call is put on
hold.
Press {V} or {^} to select the words
in quotations.
L When flashing
rapidly:
An incoming call is
now being
received.
Display language
Important:
ECO
The base unit
transmission power is
L When the language selection is
displayed after installing the
batteries for the first time, perform
step 5.
u
Answering system is
on. (page 25)
1
2
{j/OK}
5
Battery level
{V}/{^}: “Handset Setup” i
{j/OK}
[P]
Privacy mode is on.
3
4
5
{V}/{^}: “Display Setup” i
{j/OK}
0
New voice mail
message received.
{V}/{^}: “Select Language” i
{j/OK}
[IN USE]
Someone is using the
{V}/{^}: Select your desired
language. i {j/OK} i {ic}
line.
*1 KX-TG2521/KX-TG2522/
KX-TG2523/KX-TG2524
*2 Voice mail subscribers only
*3 KX-TG2512/KX-TG2513/
KX-TG2522/KX-TG2523/KX-TG2524
Note:
L If you select a language you cannot
read: {ic} i {j/OK} i {^}
3 times i {j/OK} i {V} 2 times
i {j/OK} 2 times i
{V}/{^}: Select your desired
language. i {j/OK} i {ic}
Turning the power
on/off
Power on
Press {ic} for about 1 second.
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Getting Started
– When the one touch eco mode is off:
“Normal” is temporarily displayed
and “ECO” goes off from the handset
display.
Date and time
1
2
{j/OK}
{V}/{^}: “Handset Setup” i
{j/OK}
Note:
L When there is another cordless phone
nearby and it is in use, the base unit
transmission power may not be
reduced.
3
4
{V}/{^}: “Set Date & Time” i
{j/OK}
Enter the current date, month, and
year.
Example: 15 July, 2010
{1}{5} {0}{7} {1}{0}
L Activating one touch eco mode
reduces the range of the base unit in
standby mode.
5
Enter the current hour and minute.
Example: 9:30
{0}{9} {3}{0}
L If you set the repeater mode to “On”
(page 22), one touch eco mode is
cancelled.
L You can select 24-hour or 12-hour
clock format (“AM” or “PM”) by
pressing {*}.
6
{j/OK} i {ic}
Note:
L To correct a digit, press {<} or {>} to
move the cursor to the digit, then
make the correction.
L The date and time may be incorrect
after a power failure. In this case, set
the date and time again.
One touch eco mode
The {ECO/R} button on the handset
enables you to activate the eco function
with one touch.
By activating eco mode, your unit can
reduce the base unit transmission power
by up to 90% in standby mode.
You can turn on/off one touch eco mode
by just pressing {ECO/R}. The default
setting is “Normal”.
– When the one touch eco mode is on:
“Low” is temporarily displayed and
“ECO” is shown on the handset
display.
Helpline Tel. No.: U.K. 0844 844 3898 R.O.I. 01289 8333
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TG251x_2xE(e).book Page 16 Monday, January 25, 2010 3:09 PM
Making/Answering Calls
3
{V}/{^}: “Yes” i {j/OK} i
{ic}
Making calls
Pause (for PBX/long distance service
users)
1
Lift the handset and dial the phone
number.
A pause is sometimes required when
making calls using a PBX or long
distance service. When storing a calling
card access number and/or PIN in the
phonebook, a pause is also needed
L To correct a digit, press {k/C}.
2
3
{C}
When you finish talking, press
{ic} or place the handset on the
base unit or charger.
Example: If you need to dial the line
access number “0” when making outside
calls with a PBX:
Using the speakerphone
1
Dial the phone number and press
{s}.
1
2
{0} i {T/P}
L Speak alternately with the other
party.
Dial the phone number. i {C}
Note:
2
When you finish talking, press
{ic}.
L A 3 second pause is inserted each
time {T/P} is pressed. Repeat as
needed to create longer pauses.
Note:
L For best performance, use the
speakerphone in a quiet environment.
L To switch back to the receiver, press
{C}.
Answering calls
1
Lift the handset and press {C} or
{s} when the unit rings.
L You can also answer the call by
pressing any dial key from {0} to
{9}, {*}, or {#}. (Any key
answer feature)
Adjusting the receiver or speaker
volume
Press {^} or {V} repeatedly while
talking.
Making a call using the redial list
The last 10 phone numbers dialled are
stored in the redial list (each 24 digits
max.).
2
When you finish talking, press
{ic} or place the handset on the
base unit or charger.
1
2
{>} (R)
Auto talk
{V}/{^}: Select the desired phone
number.
You can answer calls simply by lifting the
handset off the base unit or charger. You
do not need to press {C}. To turn this
feature on, see page 21.
3
{C}
Erasing a number in the redial list
Adjusting the handset ringer volume
Press {^} or {V} repeatedly to select the
desired volume while the handset is
ringing for an incoming call.
1
2
{>} (R)
{V}/{^}: Select the desired phone
number. i {j/OK} 2 times
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TG251x_2xE(e).book Page 17 Monday, January 25, 2010 3:09 PM
Making/Answering Calls
Note:
Note:
L You can also program the handset
L To change the recall/flash time, see
For call waiting or Call Waiting
Caller ID service users
Useful features during
a call
To use call waiting, you must first
subscribe to call waiting from your
service provider/telephone company.
This feature allows you to receive calls
while you are already talking on the
phone. If you receive a call while on the
phone, you will hear a call waiting tone.
If you subscribe to both Caller ID and
Call Waiting with Caller ID services,
the 2nd caller’s information is displayed
after you hear the call waiting tone on the
handset.
Hold
This feature allows you to put an outside
call on hold.
1
2
3
Press {j/OK}, during an outside call.
{V}/{^}: “Hold” i {j/OK}
To release hold, press {C}.
L Another handset user can take
the call by pressing {C}.
(KX-TG2512/KX-TG2513/
KX-TG2522/KX-TG2523/
KX-TG2524)
1
Press {ECO/R} to answer the 2nd
call.
2
To switch between calls, press
{ECO/R}.
Note:
L If a call is kept on hold for more than 9
minutes, the call rings at your handset
again. After 1 additional minute on
hold, the call is disconnected.
L If another phone is connected to the
the call by lifting its handset.
Note:
L Please contact your service
provider/telephone company for
details and availability of this service
in your area.
Call share
Available for:
KX-TG2512/KX-TG2513/
KX-TG2522/KX-TG2523/KX-TG2524
Mute
While mute is turned on, you can hear
the other party, but the other party
cannot hear you.
You can join an existing outside call.
To join the conversation, press {C}
when the other handset is on an outside
call.
1
2
Press {T/P} during conversation.
To return to the conversation, press
{T/P} again.
Note:
L To prevent other users from joining
your conversations with outside
callers, turn the privacy mode on
Recall/flash
{ECO/R} allows you to use the special
features of your host PBX such as
transferring an extension call, or
accessing optional telephone services.
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Phonebook
2
Press the dial key ({0} to {9}) which
contains the character you are
Handset phonebook
searching for (page 33).
L Press the same dial key
The phonebook allows you to make calls
without having to dial manually. You can
add 50 names and phone numbers.
repeatedly to display the first
entry corresponding to each
character located on that dial key.
L If there is no entry corresponding
to the character you selected, the
next entry is displayed.
Adding entries
1
2
{k/C} i {j/OK}
{V}/{^}: “New Entry” i
{j/OK}
3
4
{V}/{^}: Scroll through the
phonebook if necessary.
3
Enter the party’s name (16
characters max.). i {j/OK}
L You can change the character
entry mode by pressing {T/P}
{C}
Editing entries
1
i {j/OK}
4
5
Enter the party’s phone number (24
digits max.). i {j/OK}
2
3
{V}/{^}: “Edit” i {j/OK}
Edit the name if necessary (16
{j/OK}
{V}/{^}: “Save” i {j/OK}
L To add other entries, repeat from
step 3.
4
Edit the phone number if necessary
(24 digits max.). i {j/OK}
6
{ic}
5
6
{V}/{^}: “Save” i {j/OK}
Finding and calling a
phonebook entry
{ic}
Erasing entries
Scrolling through all entries
1
i {j/OK}
1
2
{k/C}
{V}/{^}: Select the desired entry.
L You can scroll through the
phonebook entry by pressing and
holding {V} or {^}.
2
3
{V}/{^}: “Erase” i {j/OK}
{V}/{^}: “Yes” i {j/OK} i
{ic}
3
{C}
Searching by first character
1
{k/C}
L Change the character entry mode
if necessary:
{T/P} i {V}/{^}: Select the
character entry mode. i
{j/OK}
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Phonebook
Copying phonebook
entries
Available for:
KX-TG2522/KX-TG2523/KX-TG2524
You can copy phonebook entries
between 2 handsets.
Copying an entry
1
Find the desired entry (page 18).
i {j/OK}
2
3
{V}/{^}: “Copy” i {j/OK}
Enter the handset number you wish
to send the phonebook entry to.
L When an entry has been copied,
“Completed” is displayed.
L To continue copying another
entry: {V}/{^}: “Yes” i
{j/OK} i Find the desired
entry. i {j/OK}
4
{ic}
Copying all entries
1
2
3
{k/C} i {j/OK}
{V}/{^}: “Copy All” i {j/OK}
Enter the handset number you wish
to send the phonebook entry to.
L When all entries have been
copied, “Completed” is
displayed.
4
{ic}
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Programming
Programmable settings
You can customise the unit by programming the following features using the handset.
Programming by scrolling through the display menus
1
2
3
{j/OK}
Press {V} or {^} to select the desired main menu. i {j/OK}
Press {V} or {^} to select the desired item in sub-menu 1. i {j/OK}
L In some cases, you may need to select from sub-menu 2. i {j/OK}
4
Press {V} or {^} to select the desired setting. i {j/OK}
L This step may vary depending on the feature being programmed.
L To exit the operation, press {ic}.
Note:
L In the following table, < > indicates the default settings.
Main menu
Sub-menu 1
Sub-menu 2
Page
Caller List
–
–
–
Answer System
(KX-TG2521/
KX-TG2522/
KX-TG2523/
KX-TG2524)
Play New Msg.
(Msg:message)
26
Play All Msg.
Erase All Msg.
Greeting
–
–
26
27
Start REC
Play Greeting
Default
Settings
Remote Code
Number of Rings
<4 Rings>
Recording Time
<3 Minutes>
Call Screening
<On>
Answer On
–
–
–
–
–
25
25
18
19
Answer Off
Intercom
–
Ph.Book Setup
(Ph.Book:phonebook)
New Entry
Copy All
(KX-TG2521/
KX-TG2522/
KX-TG2523/
KX-TG2524)
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Programming
Main menu
Sub-menu 1
Sub-menu 2
Page
Handset Setup
Set Date & Time
Ringer Setup
–
15
Ringer Volume
–
<Maximum>
Ringtone
–
<Ringtone 1>
Display Setup
Select Language
<English>
–
Contrast
<Level 3>
Register H.set
(H.set:handset)
–
–
–
–
–
40
–
Keytones
<On>
Auto Talk
16
17
–
<Off>
Base Unit Setup
Recall/Flash
<100 msec.>
Privacy Mode
<Off>
Base Unit PIN
–
–
41
22
Repeater Mode
<Off>
*1 If you program these settings using one of the handsets, you do not need to
program the same item using another handset. (KX-TG2512/KX-TG2513/
KX-TG2522/KX-TG2523/KX-TG2524)
*2 Single handset models: Although the handset displays these items, these features
are not available for this model.
*3 When the ringer volume is turned off, “Ring Off” is displayed and the handset
does not ring for outside calls.
However even when the ringer volume is set to off, the handset still rings for
*4 If you select one of the melody ringer tones, the ringer tone continues to play for
several seconds even if the caller has already hung up. You may either hear a dial
tone or no one on the line when you answer the call.
*5 The preset melodies in this product are used with permission of © 2007
Copyrights Vision Inc.
*6 Turn this feature off if you prefer not to hear key tones while you are dialling or
pressing any keys, including confirmation tones and error tones.
*7 If you subscribe to a Caller ID service and want to view the caller’s information
after lifting up the handset to answer a call, turn off this feature.
*8 The recall/flash time depends on your telephone exchange or host PBX. Contact
your PBX supplier if necessary.
*9 To prevent other users from joining your conversations with outside callers, turn
this feature on.
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Programming
Special programming
Increasing the range of the
base unit
You can increase the signal range of the
base unit by using a DECT repeater.
Please use only the Panasonic DECT
Panasonic dealer for details.
Important:
L Before registering the repeater to this
base unit, you must turn the repeater
mode on.
L Do not use more than one repeater at
a time.
Setting the repeater mode
1
2
{j/OK}
{V}/{^}: “Base Unit Setup” i
{j/OK}
3
4
{V}/{^}: “Repeater Mode” i
{j/OK}
{V}/{^}: Select the desired setting.
i {j/OK} i {ic}
Note:
L After turning the repeater mode on or
off, w flashes on the handset
momentarily. This is normal and the
handset can be used once w stops
flashing.
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Caller ID Service
Phonebook name display
Using Caller ID service
Important:
L This unit is Caller ID compatible. To
use Caller ID features, you must
subscribe to a Caller ID service.
Contact your service provider/
telephone company for details.
When caller information is received and
it matches a phone number stored in the
phonebook, the stored name in the
phonebook is displayed and logged in
the caller list.
Caller list
Important:
L Only 1 person can access the caller
list at a time. (KX-TG2512/
KX-TG2513/KX-TG2522/
KX-TG2523/KX-TG2524)
L Make sure the unit’s date and time
setting is correct (page 15).
Caller ID features
When an outside call is being received,
the caller’s phone number is displayed.
Caller information for the last 50 callers
is logged in the caller list from the most
recent call to the oldest.
L If the unit cannot receive caller
information, the following is displayed:
– “Out of Area”: The caller dials
from an area which does not
provide a Caller ID service.
Viewing the caller list and
calling back
– “Private Caller”: The caller
requests not to send caller
information.
1
2
{<} (y)
Press {V} to search from the most
recent call, or press {^} to search
from the oldest call.
L If the unit is connected to a PBX
system, caller information may not be
properly received. Contact your PBX
supplier.
3
To call back, press {C}.
To exit, press {ic}.
Note:
Missed calls
L If the entry has already been viewed
or answered:
If a call is not answered, the unit treats it
as a missed call and “Missed Call” is
displayed. This lets you know if you
should view the caller list to see who
called while you were away.
– “Q” is displayed.
(KX-TG2511/KX-TG2521)
– “Q” is displayed, even if it was
viewed or answered using another
handset. (KX-TG2512/
KX-TG2513/KX-TG2522/
KX-TG2523/KX-TG2524)
Note:
L Even when there are unviewed
missed calls, “Missed Call”
disappears from the standby display if
the following operation is performed
by one of the registered handsets:
– Being replaced on the base unit or
charger.
Editing a caller’s phone
number before calling back
1
{<} (y)
– Pressing {ic}.
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Caller ID Service
2
3
4
{V}/{^}: Select the desired entry.
i {j/OK}
{V}/{^}: “Edit and Call” i
{j/OK}
Edit the number.
L Press dial key ({0} to {9}) to add,
{k/C} to delete.
5
{C}
Erasing caller information
1
2
{<} (y)
{V}/{^}: Select the desired entry.
i {j/OK}
3
4
{V}/{^}: “Erase” or “Erase All”
i {j/OK}
{V}/{^}: “Yes” i {j/OK} i
{ic}
Storing caller information to
the phonebook
1
2
{<} (y)
{V}/{^}: Select the desired entry.
i {j/OK}
3
4
{V}/{^}: “Add Phonebook” i
{j/OK}
To store the name, continue from
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Answering System
– If you recorded your own greeting
message, the same message is still
announced to callers even though
their messages are not recorded.
Answering system
Available for:
KX-TG2521/KX-TG2522/
KX-TG2523/KX-TG2524
Turning the answering
system on/off
The answering system can answer and
record calls for you when you are
unavailable to answer the phone.
You can also set the unit to play a
greeting message but not to record
caller messages by selecting
The answering system is preset to on.
1
2
{j/OK}
{V}/{^}: “Answer System” i
{j/OK}
“Greeting Only” as the recording
time setting (page 30).
3
{V}/{^}: Select “Answer On” or
“Answer Off”. i {j/OK} i
{ic}
Important:
L Only 1 person can access the
answering system (listen to
messages, record a greeting
message, etc.) at a time.
(KX-TG2522/KX-TG2523/
KX-TG2524)
Note:
L When the answering system is turned
on, u is displayed.
L When callers leave messages, the
unit records the day and time of each
message. Make sure the date and
time have been set correctly (page
Call screening
While a caller is leaving a message, you
can listen to the call through the
handset’s speaker. To adjust the
speaker volume, press {^} or {V}
repeatedly. You can answer the call by
pressing {C} on the handset. Call
screening can be set for each handset.
The default setting is “On”.
Memory capacity (including
your greeting message)
The total recording capacity is about 20
minutes. A maximum of 64 messages
can be recorded.
1
2
{j/OK}
{V}/{^}: “Answer System” i
{j/OK}
Note:
L If message memory becomes full,
“Messages Full” is shown on the
handset display.
3
4
{V}/{^}: “Settings” i {j/OK}
{V}/{^}: “Call Screening” i
{j/OK}
L When the message memory becomes
full:
5
{V}/{^}: Select the desired setting.
i {j/OK} i {ic}
– If you use the pre-recorded greeting
message, the unit automatically
switches to another pre-recorded
greeting message asking callers to
call again later.
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Answering System
Resetting to a pre-recorded greeting
Greeting message
When the unit answers a call, a greeting
message is played to callers.
You can use either:
message
If you want to use a pre-recorded
greeting message once you record your
own greeting message, you need to
erase your own greeting message.
– your own greeting message
– pre-recorded greeting message
1
2
{j/OK}
{V}/{^}: “Answer System” i
{j/OK}
Recording your greeting
message
You can record your own greeting
message.
3
4
{V}/{^}: “Greeting” i {j/OK}
{V}/{^}: “Default” i {j/OK}
2 times
5
{ic}
1
2
{j/OK}
{V}/{^}: “Answer System” i
{j/OK}
Playing back the greeting
message
3
4
{V}/{^}: “Greeting” i {j/OK}
1
2
{j/OK}
{V}/{^}: “Start REC” i
{j/OK}
{V}/{^}: “Answer System” i
{j/OK}
5
6
{V}/{^}: “Yes” i {j/OK}
3
4
{V}/{^}: “Greeting” i {j/OK}
After a beep sounds, hold the
handset about 20 cm away and
speak clearly into the microphone (2
minutes and 30 seconds max.).
{V}/{^}: “Play Greeting” i
{j/OK}
5
{ic}
7
8
Press {j/OK} to stop recording.
{ic}
Listening to messages
Using a pre-recorded greeting
message
The unit provides 2 pre-recorded
greeting messages:
When new messages have been
recorded, “Messages” is displayed on
the handset with the total number of new
messages.
– If you erase or do not record your own
greeting message, the unit plays a
pre-recorded greeting asking callers
to leave a message.
1
2
{j/OK}
{V}/{^}: “Answer System” i
{j/OK}
callers’ messages are not recorded
and the unit plays a different pre-
recorded greeting message asking
callers to call again.
3
4
{V}/{^}: Select “Play New Msg.”
or “Play All Msg.”. i {j/OK}
When finished, press {ic}.
Note:
L To switch to the receiver, press {C}.
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Answering System
L If “Messages Full” is shown on the
display, “Messages” and the total
number of new messages are not
displayed.
*1 If pressed within the first 5 seconds of
a message, the previous message is
played.
*2 To resume playback:
{V}/{^}: “Play” i {j/OK}
Operating the answering
system
{j/OK} i {V}/{^}: “Answer
Calling back (Caller ID
subscribers only)
System” i {j/OK}
If caller information is received for the
call, you can call the caller back while
listening to a message.
Key
Operation
{^} or {V}
Adjust the receiver
or speaker volume
(during playback)
1
2
Press {j/OK} during playback.
{V}/{^}: “Call Back” i
{j/OK}
{1} or {<}
{2} or {>}
{3}
Repeat message
(during playback)
Editing the number before calling
back
Skip message
(during playback)
1
2
Press {j/OK} during playback.
Enter the
“Settings” menu
{V}/{^}: “Edit and Call” i
{j/OK}
{4}
{5}
{6}
Play new messages
Play all messages
3
Edit the number. i {C}
Play greeting
message
Erasing all messages
1
2
{j/OK}
{7}{6}
Record greeting
message
{V}/{^}: “Answer System” i
{j/OK}
{8}
Turn answering
system on
3
4
{V}/{^}: “Erase All Msg.” i
{j/OK}
{j/OK}
Pause message
{V}/{^}: “Yes” i {j/OK} i
{ic}
{9}
Stop recording
Stop playback
{0}
Turn answering
system off
Remote operation
{*}{4}
Erase currently
playing message
Using a touch-tone phone, you can call
your phone number from outside and
access the unit to listen to messages or
change answering system settings. The
unit’s voice guidance prompts you to
press certain dial keys to perform
different operations.
{*}{5}
Erase all messages
{*}{6}
Reset to a pre-
recorded greeting
message
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Answering System
Note:
Remote access code
L You can also leave a message just as
any outside caller can. After the
greeting message starts, press {*} to
skip the greeting message and record
your message after the beep.
A 3-digit remote access code must be
entered when operating the answering
system remotely. This code prevents
unauthorised parties from listening to
your messages remotely.
Important:
Voice guidance
L In order to operate the answering
system remotely, you must first set a
remote access code.
During remote operation, the unit’s voice
guidance starts and prompts you to
press {1} to perform a specific
operation, or press {2} to listen to more
available operations.
1
2
{j/OK}
{V}/{^}: “Answer System” i
{j/OK}
Note:
L If you do not press any dial keys within
10 seconds after a voice guidance
prompt, the unit disconnects your call.
3
4
{V}/{^}: “Settings” i {j/OK}
{V}/{^}: “Remote Code” i
{j/OK}
5
To turn on remote operation, enter
the desired 3-digit remote access
code.
Remote commands
You can press dial keys to access
certain answering system functions
without waiting for the voice guidance to
prompt you.
6
{j/OK} i {ic}
Deactivating remote operation
Key
Operation
{1}
Repeat message
(during playback)
L The entered remote access code is
deleted.
{2}
Skip message
(during playback)
{4}
{5}
{6}
{7}
{9}
Play new messages
Play all messages
Using the answering system
remotely
Play greeting message
Record greeting message
1
Dial your phone number from a
touch-tone phone.
Stop recording
Stop playback
2
After the greeting message starts,
enter your remote access code.
L The unit announces the number of
new messages.
{0}
Turn answering system off
{*}{4}
Erase currently playing
message
3
4
Follow the voice guidance prompts
as necessary or control the unit
using remote commands (page 28).
{*}{5}
Erase all messages
{*}{6}
Reset to a pre-recorded
greeting message (during
greeting message
playback)
When finished, hang up.
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Answering System
from outside to listen to new messages
new messages when the phone rings for
the 3rd time. You can then hang up
without being charged for the call.
Key
Operation
{*}{#}
End remote operation
(or hang up)
*1 If pressed within the first 5 seconds of
a message, the previous message is
played.
1
2
{j/OK}
{V}/{^}: “Answer System” i
{j/OK}
Turning on the answering
system remotely
If the answering system is off, you can
turn it on remotely.
3
4
{V}/{^}: “Settings” i {j/OK}
{V}/{^}: “Number of Rings” i
{j/OK}
5
{V}/{^}: Select the desired setting.
i {j/OK} i {ic}
1
2
3
Dial your phone number from a
touch-tone phone.
Let the phone ring 20 times.
For voice mail service subscribers
To receive voice mail and use answering
system properly, please note the
following:
L A long beep is heard.
Enter your remote access code
within 10 seconds after the long
beep.
31) provided by your service provider/
telephone company rather than the
unit’s answering system, turn off the
answering system (page 25).
L To use this unit’s answering system
rather than the voice mail service
provided by your service provider/
telephone company, please contact
your service provider/telephone
company to deactivate your voice mail
service.
L The greeting message is played
back.
L You can either hang up, or enter
your remote access code again
and begin remote operation (page
Answering system
settings
If your service provider/telephone
company cannot do this:
– Set this unit’s “Number of
Rings” setting so that this unit’s
answering system answers calls
before the voice mail service of your
service provider/telephone
company does. It is necessary to
check the number of rings required
to activate the voice mail service
provided by your service
Number of rings before the
unit answers a call
You can change the number of times the
phone rings “Number of Rings”
before the unit answers a call. You can
select 2 to 7 rings, or “Auto”.
The default setting is “4 Rings”.
“Auto”: The unit’s answering system
answers at the end of the 2nd ring when
new messages have been recorded, or
at the end of the 5th ring when there are
no new messages. If you call your phone
provider/telephonecompanybefore
changing this setting.
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Answering System
– Change the number of rings of the
voice mail service so that the
answering system can answer the
call first. To do so, contact your
service provider/telephone
company.
Caller’s recording time
You can change the maximum message
recording time allowed for each caller.
You can also select “Greeting Only”
which sets the unit to announce a
greeting message to callers but not
record messages. The default setting is
“3 Minutes”.
1
2
{j/OK}
{V}/{^}: “Answer System” i
{j/OK}
3
4
{V}/{^}: “Settings” i {j/OK}
{V}/{^}: “Recording Time” i
{j/OK}
5
{V}/{^}: Select the desired setting.
i {j/OK} i {ic}
Note:
L When you select “Greeting Only”:
– If you do not record your own
message, the unit will play the pre-
recorded greeting-only message
asking callers to call again later.
– If you use your own message,
record the greeting-only message
asking callers to call again later
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Voice Mail Service
Voice mail service
Voice mail is an automatic answering
service offered by your service provider/
telephone company. After you subscribe
to this service, your service provider/
telephone company’s voice mail system
answers calls for you when you are
unavailable to answer the phone or
when your line is busy. Messages are
recorded by your service provider/
telephone company, not your telephone.
When you have new messages, 0 is
displayed on the handset if message
indication service is available. Please
contact your service provider/telephone
company for details of this service.
Important:
L If 0 still remains on the display even
after you have listened to new
messages, turn it off by pressing and
holding {#} for 2 seconds.
L To use the voice mail service provided
by your service provider/telephone
company rather than the unit’s
answering system, turn off the
details, see page 29.
(KX-TG2521/KX-TG2522/
KX-TG2523/KX-TG2524)
Helpline Tel. No.: U.K. 0844 844 3898 R.O.I. 01289 8333
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Intercom/Locator
Intercom
Transferring calls,
conference calls
Available for:
KX-TG2512/KX-TG2513/
KX-TG2522/KX-TG2523/KX-TG2524
Available for:
KX-TG2512/KX-TG2513/
KX-TG2522/KX-TG2523/KX-TG2524
Intercom calls can be made between
handsets.
Outside calls can be transferred or a
conference call with an outside party can
be made between 2 handsets.
Note:
L If you receive an outside call while
talking on the intercom, you hear 2
tones. To answer the call, press
{ic}, then press {C}.
1
During an outside call, press
{j/OK}.
2
{V}/{^}: “Intercom” i {j/OK}
L k flashes to indicate the outside
call is on hold.
L When paging the handset, the paged
handset beeps for 1 minute.
Making an intercom call
3
4
Enter the desired handset number
you want to transfer to.
1
2
3
{j/OK}
Wait for the paged party to answer.
L If the paged party does not
answer, press {C} to return to
the outside call.
{V}/{^}: “Intercom” i {j/OK}
To page a specific handset, enter the
handset number.
L To stop paging, press {ic}.
5
To complete the transfer:
Press {ic}.
L The outside call is being routed to
the destination unit.
4
When you finish talking, press
{ic}.
Answering an intercom call
To establish a conference call:
Press {3}.
1
2
Press {C} to answer the page.
L To leave the conference, press
{ic}. The other 2 parties can
continue the conversation.
L To put the outside call on hold,
press {j/OK}. i
When you finish talking, press
{ic}.
{V}/{^}: “Hold” i {j/OK}
To resume the conference, press
{3}.
Handset locator
You can locate a misplaced handset by
pressing {x} on the base unit.
L All registered handsets beep for 1
minute.
Answering a transferred call
Press {C} to answer the page.
To stop paging, press it again or {ic}
on the handset.
Helpline Tel. No.: U.K. 0844 844 3898 R.O.I. 01289 8333
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Useful Information
Character entry
The dial keys are used to enter characters and numbers. Each dial key has multiple
characters assigned to it. The characters that can be entered depend on the
character entry mode (page 33).
– Press {<} or {>} to move the cursor left or right.
– Press dial keys to enter characters and numbers.
– Press {k/C} to erase the character or number highlighted by the cursor. Press
and hold {k/C} to erase all characters or numbers.
– Press {*} (A→a) to switch between uppercase and lowercase.
– To enter another character located on the same dial key, press {>} to move the
cursor to the next space, then press the appropriate dial key.
Character entry modes
The available character entry modes are Alphabet (ABC), Numeric (0-9), Greek
(F), Extended 1 (G), Extended 2 (H), and Cyrillic (I). When in these entry
modes except Numeric, you can select which character is entered by pressing a dial
key repeatedly.
When the unit displays the character entry screen:
{T/P} i {V}/{^}: Select a character entry mode. i {j/OK}
Note:
L
in the following tables represents a single space.
Alphabet character table (ABC)
Numeric entry table (0-9)
Greek character table (M)
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Useful Information
Extended 1 character table (N)
L The following are used for both uppercase and lowercase:
Extended 2 character table (O)
L The following are used for both uppercase and lowercase:
Cyrillic character table (P)
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TG251x_2xE(e).book Page 35 Monday, January 25, 2010 3:09 PM
Useful Information
Error messages
If the unit detects a problem, one of the following messages is shown on the display.
Display message
Cause/solution
Error
L Recording was too short. Try again.
Failed
handset (the receiver) is in standby mode and try
again.
Incomplete
L The receiver’s phonebook memory is full. Erase the
unnecessary phonebook entries from the other
handset (the receiver) and try again.
Memory Full
L The phonebook memory is full. Erase unnecessary
Messages Full
L Message memory is full. Erase unnecessary
No link to base.
Reconnect AC
adaptor.
L The handset has lost communication with the base
unit. Move closer to the base unit and try again.
L Unplug the base unit’s AC adaptor to reset the unit.
Reconnect the adaptor and try again.
L The handset’s registration may have been cancelled.
Re-register the handset (page 40).
*1 KX-TG2521/KX-TG2522/KX-TG2523/KX-TG2524
*2 KX-TG2522/KX-TG2523/KX-TG2524
Troubleshooting
If you still have difficulties after following the instructions in this section, disconnect
the base unit’s AC adaptor and turn off the handset, then reconnect the base unit’s
AC adaptor and turn on the handset.
General use
Problem
Cause/solution
The handset does not
L Place the handset on the base unit or charger
automatically turn on even after
installing charged batteries.
to turn on the handset.
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TG251x_2xE(e).book Page 36 Monday, January 25, 2010 3:09 PM
Useful Information
Problem
Cause/solution
The unit does not work.
L Make sure the batteries are installed correctly
(page 11).
L Unplug the base unit’s AC adaptor to reset the
unit and turn off the handset. Reconnect the
adaptor, turn on the handset and try again.
L The handset has not been registered to the
I cannot hear a dial tone.
L Make sure that you are using the supplied
telephone line cord. Your old telephone line
cord may have a different wiring configuration.
L The base unit’s AC adaptor or telephone line
cord is not connected. Check the connections.
L Disconnect the base unit from the telephone
line and connect the line to a known working
telephone. If the working telephone operates
properly, contact our service personnel to
have the unit repaired. If the working
telephone does not operate properly, contact
your service provider/telephone company.
I cannot use the intercom or
L These features are shared between the
handsets. Although the handset displays
“Intercom”, “Copy All”, or “Copy”, these
features are not available for this model.
phonebook copy feature.
*1 KX-TG2511/KX-TG2521
*2 KX-TG2521
Programmable settings
Problem
Cause/solution
The display is in a language I
cannot read.
I cannot activate the eco mode. L You cannot set eco mode when you set the
repeater mode “On”. If required, set the
Helpline Tel. No.: U.K. 0844 844 3898 R.O.I. 01289 8333
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Useful Information
Problem
Cause/solution
L Change the PIN using the following method.
I cannot remember the PIN.
1
2
{j/OK}
{V}/{^}: “Base Unit Setup” i
{j/OK}
3
{V}/{^}: “Base Unit PIN” i
{j/OK}
4
5
{*}{7}{0}{0}{0}
Enter the new 4-digit base unit PIN. i
{j/OK} i {ic}
Battery recharge
Problem
Cause/solution
The handset beeps and/or
L Battery charge is low. Fully charge the
7 flashes.
I fully charged the batteries, but L Clean the battery ends (S, T) and the
charge contacts with a dry cloth and charge
again.
– 7 still flashes or
– the operating time seems to
be shorter.
The handset display is blank.
L The handset is not turned on. Turn the power
Making/answering calls, intercom
Problem
Cause/solution
w is flashing.
L The handset is too far from the base unit.
Move closer.
L The base unit’s AC adaptor is not properly
connected. Reconnect AC adaptor to the
base unit.
L The handset is not registered to the base unit.
Register it (page 40).
L Activating one touch eco mode reduces the
range of the base unit in standby mode. If
required, turn eco mode off (page 15).
Helpline Tel. No.: U.K. 0844 844 3898 R.O.I. 01289 8333
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TG251x_2xE(e).book Page 38 Monday, January 25, 2010 3:09 PM
Useful Information
Problem
Cause/solution
Noise is heard, sound cuts in
and out.
L You are using the handset or base unit in an
area with high electrical interference. Re-
position the base unit and use the handset
away from sources of interference.
L Move closer to the base unit.
L If you use a DSL/ADSL service, we
recommend connecting a DSL/ADSL filter
between the base unit and the telephone line
jack. Contact your DSL/ADSL provider for
details.
L Unplug the base unit’s AC adaptor to reset the
unit and turn off the handset. Reconnect the
adaptor, turn on the handset and try again.
The handset does not ring.
I cannot make a call.
L The ringer volume is turned off. Adjust ringer
L The handset is too far from the base unit.
Move closer and try again.
L Another unit is in use. Wait and try again
later.
L Answering system is being used. Wait and
try again later.
*1 KX-TG2512/KX-TG2513/KX-TG2522/KX-TG2523/KX-TG2524
*2 KX-TG2521/KX-TG2522/KX-TG2523/KX-TG2524
Caller ID
Problem
Cause/solution
Caller information is not
displayed.
L You must subscribe to a Caller ID service.
Contact your service provider/telephone
company for details.
L If your unit is connected to any additional
telephone equipment, remove and plug the
unit directly into the wall jack.
L If you use a DSL/ADSL service, we
recommend connecting a DSL/ADSL filter
between the base unit and the telephone line
jack. Contact your DSL/ADSL provider for
details.
L Other telephone equipment may be interfering
with this unit. Disconnect the other equipment
and try again.
Helpline Tel. No.: U.K. 0844 844 3898 R.O.I. 01289 8333
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TG251x_2xE(e).book Page 39 Monday, January 25, 2010 3:09 PM
Useful Information
Problem
Cause/solution
Caller information is slow to
display.
L Depending on your service provider/
telephone company, the unit may display the
caller’s information at the 2nd ring or later.
L Move closer to the base unit.
The name stored in the
phonebook is not fully
displayed while an outside call
is being received.
L Edit the phonebook entry name to fit in 1 line
of text (page 18).
Answering system (KX-TG2521/KX-TG2522/KX-TG2523/KX-TG2524)
Problem
Cause/solution
The unit does not
record new
messages.
L The message memory is full. Erase unnecessary
L The recording time is set to “Greeting Only”. Change
the setting (page 30).
L If your own greeting message is not recorded properly,
callers are unable to leave a message. Record your own
greeting message again (page 26).
L If you subscribe to a voice mail service, messages are
recorded by your service provider/telephone company,
not your telephone. Change the unit’s number of rings
setting or contact your service provider/telephone
company (page 29).
My own greeting
message cannot be
properly heard.
I cannot operate the L Someone is using the unit. Wait for the other user to
answering system.
finish.
L A caller is leaving a message. Wait for the caller to finish.
L The handset is too far from the base unit. Move closer.
I cannot operate the L The remote access code is not set. Set the remote
answering system
access code (page 28).
remotely.
L You are entering the wrong remote access code. If you
have forgotten your remote access code, enter the
remote access code setting to check your current code
L Press each key firmly.
*1 KX-TG2522/KX-TG2523/KX-TG2524
Helpline Tel. No.: U.K. 0844 844 3898 R.O.I. 01289 8333
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Useful Information
Liquid damage
Problem
Cause/solution
Liquid or other form of moisture L Disconnect the AC adaptor and telephone line
has entered the handset/base
unit.
cord from the base unit. Remove the batteries
from the handset and leave to dry for at least
3 days. After the handset/base unit are
completely dry, reconnect the AC adaptor and
telephone line cord. Insert the batteries and
charge fully before use. If the unit does not
work properly, contact an authorised service
centre.
Caution:
L To avoid permanent damage, do not use a microwave oven to speed up the drying
process.
Registering a handset to the base unit
1
Handset:
{j/OK}
2
3
4
{V}/{^}: “Handset Setup” i {j/OK}
{V}/{^}: “Register H.set” i {j/OK}
Base unit:
Press and hold {x} for about 5 seconds. (No registration tone)
L If all registered handsets start ringing, press the same button to stop. Then
repeat this step. (KX-TG2512/KX-TG2513/KX-TG2522/KX-TG2523/
KX-TG2524)
L The next step must be completed within 90 seconds.
5
Handset:
Wait until “Enter Base PIN” is displayed. i Enter the base unit PIN (default:
“0000”). i {j/OK}
L When the handset has been registered successfully, w stops flashing.
Note:
L If the registration fails, try to deregister the handset and then re-register it again.
Press {j/OK} i {V}/{^}: “Base Unit Setup” i {j/OK} i {3}{3}{5}
i {j/OK} i Select the handset(s) you want to cancel, by pressing the
desired handset number. i {j/OK} i {V}/{^}: “Yes” i {j/OK} i
Repeat from step 1.
Helpline Tel. No.: U.K. 0844 844 3898 R.O.I. 01289 8333
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Useful Information
Changing the base unit PIN (Personal Identification Number)
Important:
L If you change the PIN, please make note of your new PIN. The unit will not reveal
the PIN to you. If you forget your PIN, see page 37.
1
2
3
4
5
{j/OK}
{V}/{^}: “Base Unit Setup” i {j/OK}
{V}/{^}: “Base Unit PIN” i {j/OK}
Enter the current 4-digit base unit PIN (default: “0000”).
Enter the new 4-digit base unit PIN. i {j/OK} i {ic}
Wall mounting
Note:
L Make sure that the wall is strong enough to support the weight of the unit.
■ Base unit
■ Charger
25 mm
30 mm
Screws
(Not supplied)
Screws
(Not supplied)
Hook
Hooks
Helpline Tel. No.: U.K. 0844 844 3898 R.O.I. 01289 8333
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Useful Information
Conditions of guarantee
This guarantee is in addition to and does not in any way affect any statutory or
other rights of consumer purchasers. If within the applicable guarantee period,
the product proves to be defective by reason of faulty design, workmanship or
materials, we undertake subject to the following conditions to have the defective
product (or any part or parts there of) repaired or replaced free of charge.
1. The product shall have been purchased and used solely within either the
U.K. or R.O.I. and in accordance with standard operating instructions and the
technical and/or Safety Standards required in the U.K.
2. On being found defective, please consult with the retailer from where it was
purchased for assistance.
3. This guarantee shall not apply to damage caused through fire, accident,
lightning, misuse, wear and tear, neglect, incorrect adjustment or repair, to
damage caused through installation, adaption, modification or use in an
improper manner or inconsistent with the technical and/or safety standards
required in the country where this product is used, or to damage occurred
during transit to or from the purchaser.
4. If at any time during the guarantee period any part or parts of the product
are replaced with a part or parts not supplied or approved by us or of an
objective quality safe and suitable for the product, or the product has
been dismantled or repaired by any person not authorised by us, we shall
have the right to terminate this guarantee in whole or in part immediately
without further notice.
5. The purchaser’s sole and exclusive remedy under this guarantee against us
is for the repair or replacement of the product or any defective part or parts
and no other remedy, including, but not limited to, incidental or consequential
damage or loss of whatsoever nature shall be available to the purchaser.
6. This guarantee shall not apply to batteries and any other items of limited
natural life.
7. Our decision on all matters relating to complaints shall be final. Any product
or defective part which has been replaced shall become our property.
8. The guarantee period applicable to this product shall be 12 months.
Please keep these operating instructions with your receipt.
Panasonic Business Systems U.K.
Receipt No.
Model No.
Date of purchase
Serial No.
Helpline Tel. No.: U.K. 0844 844 3898 R.O.I. 01289 8333
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TG251x_2xE(e).book Page 43 Monday, January 25, 2010 3:09 PM
Index
Power failure: 12
Power on/off: 14
Privacy mode: 21
Index
R
Recall/flash: 17
Redialling: 16
Repeater: 22
A
Answering calls: 16
Answering system: 25
Call screening: 25
Ringer tone: 21
Greeting message: 26
Greeting only: 30
Number of rings: 29
Recording time: 30
Remote access code: 28
Remote operation: 27
Auto talk: 16
S
T
Speakerphone: 16
Transferring calls: 32
Troubleshooting: 35
V
Voice mail: 31
Volume
Receiver: 16
Ringer (Handset): 16
Speaker: 16
W
Wall mounting: 41
B
C
Caller ID service: 23
Caller list: 23
Caller list edit: 23
Call share: 17
Call waiting: 17
Call Waiting Caller ID: 17
Character entry: 33
Conference calls: 32
D
Date and time: 15
Display
Contrast: 21
Language: 14
E
H
Eco mode: 15
Error messages: 35
Handset
Deregistration: 40
Locator: 32
Registration: 40
Hold: 17
I
Intercom: 32
K
M
Keytones: 21
Making calls: 16
Missed calls: 23
Mute: 17
P
Pause: 16
Phonebook: 18
PIN: 41
43
TG251x_2xE(e).book Page 44 Monday, January 25, 2010 3:09 PM
IMPORTANT!
If your product is not working properly. . .
1 Reconnect AC adaptor to the base unit.
2 Check if telephone line cord is connected.
3 Use rechargeable Ni-MH batteries.
(Alkaline/Manganese/Ni-Cd batteries CANNOT be used.)
4 Read troubleshooting page in the Operating Instructions.
If you still have any problems, please call the Panasonic
DECT Helpline
0844 844 3898 (U.K.)
01289 8333 (Rep of Ireland)
or contact us through our website:
Sales Department:
Panasonic House, Willoughby Road, Bracknell, Berkshire, RG12 8FP
1-62, 4-chome, Minoshima, Hakata-ku, Fukuoka 812-8531, Japan
Copyright:
This material is copyrighted by Panasonic System Networks Co., Ltd., and may be
reproduced for internal use only. All other reproduction, in whole or in part, is
prohibited without the written consent of Panasonic System Networks Co., Ltd.
© Panasonic System Networks Co., Ltd. 2009
PNQX2431YB CC1209DM2010 (A)
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