Black Box Computer Hardware IC1001A User Manual

JULY 2002  
IC135A IC1001A  
IC1000A IC1002A  
USB Directors RS-232  
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CUSTOMER SUPPORT INFORMATION  
Order toll-free in the U.S.: Call 877-877-BBOX (outside U.S. call 724-746-5500)  
FREE technical support 24 hours a day, 7 days a week: Call 724-746-5500 or fax 724-746-0746  
Mailing address: Black Box Corporation, 1000 Park Drive, Lawrence, PA 15055-1018  
USB DIRECTORS RS-232  
Warning: Connecting a non-shielded interface cable to this device will  
invalidate this device’s FCC Certification.  
This digital apparatus does not exceed the Class B limits for radio noise emission from  
digital apparatus set out in the Radio Interference Regulation of Industry Canada.  
Le présent appareil numérique n’émet pas de bruits radioélectriques dépassant les  
limites applicables aux appareils numériques de classe B prescrites dans le Règlement  
sur le brouillage radioélectrique publié par Industrie Canada.  
EUROPEAN UNION DECLARATION OF CONFORMITY  
This product conforms to the EMC Directive 89/336/EEC, Low Voltage  
Directive 73/23/EEC, and the Amending Directive 93/68 EEC, using the  
relevant section of the following EU standards and other normative  
documents:  
Safety: All models: IEC 950: 1991 + A1, A2, A3, A4;  
EN 60950: 1992 + A1, A2, A3, A4  
EMC:  
– All models: EN 55022 Class B (1994 w/A1 1995), EN 55024;  
– IC1001A, IC1002A, IC135A: EN 50082-1: 1992 “Immunity to  
Electromagnetic Disturbance,” and IEC 801-2, 801-3, and 801-4  
UL/CSA STATEMENT  
®
This product complies with the requirements of UL 1950, 3rd edition, and  
CSA No. 950.  
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NOM STATEMENT  
NORMAS OFICIALES MEXICANAS (NOM)  
ELECTRICAL SAFETY STATEMENT  
INSTRUCCIONES DE SEGURIDAD  
1. Todas las instrucciones de seguridad y operación deberán ser leídas antes  
de que el aparato eléctrico sea operado.  
2. Las instrucciones de seguridad y operación deberán ser guardadas para  
referencia futura.  
3. Todas las advertencias en el aparato eléctrico y en sus instrucciones de  
operación deben ser respetadas.  
4. Todas las instrucciones de operación y uso deben ser seguidas.  
5. El aparato eléctrico no deberá ser usado cerca del agua—por ejemplo,  
cerca de la tina de baño, lavabo, sótano mojado o cerca de una alberca, etc.  
6. El aparato eléctrico debe ser usado únicamente con carritos o pedestales  
que sean recomendados por el fabricante.  
7. El aparato eléctrico debe ser montado a la pared o al techo sólo como sea  
recomendado por el fabricante.  
8. Servicio—El usuario no debe intentar dar servicio al equipo eléctrico más  
allá a lo descrito en las instrucciones de operación. Todo otro servicio  
deberá ser referido a personal de servicio calificado.  
9. El aparato eléctrico debe ser situado de tal manera que su posición no  
interfiera su uso. La colocación del aparato eléctrico sobre una cama, sofá,  
alfombra o superficie similar puede bloquea la ventilación, no se debe  
colocar en libreros o gabinetes que impidan el flujo de aire por los orificios  
de ventilación.  
10. El equipo eléctrico deber ser situado fuera del alcance de fuentes de calor  
como radiadores, registros de calor, estufas u otros aparatos (incluyendo  
amplificadores) que producen calor.  
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USB DIRECTORS RS-232  
11. El aparato eléctrico deberá ser connectado a una fuente de poder sólo del  
tipo descrito en el instructivo de operación, o como se indique en el  
aparato.  
12. Precaución debe ser tomada de tal manera que la tierra fisica y la  
polarización del equipo no sea eliminada.  
13. Los cables de la fuente de poder deben ser guiados de tal manera que no  
sean pisados ni pellizcados por objetos colocados sobre o contra ellos,  
poniendo particular atención a los contactos y receptáculos donde salen  
del aparato.  
14. El equipo eléctrico debe ser limpiado únicamente de acuerdo a las  
recomendaciones del fabricante.  
15. En caso de existir, una antena externa deberá ser localizada lejos de las  
lineas de energia.  
16. El cable de corriente deberá ser desconectado del cuando el equipo no sea  
usado por un largo periodo de tiempo.  
17. Cuidado debe ser tomado de tal manera que objectos liquidos no sean  
derramados sobre la cubierta u orificios de ventilación.  
18. Servicio por personal calificado deberá ser provisto cuando:  
A: El cable de poder o el contacto ha sido dañado; u  
B: Objectos han caído o líquido ha sido derramado dentro del aparato; o  
C: El aparato ha sido expuesto a la lluvia; o  
D: El aparato parece no operar normalmente o muestra un cambio en su  
desempeño; o  
E: El aparato ha sido tirado o su cubierta ha sido dañada.  
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TRADEMARKS  
TRADEMARKS USED IN THIS MANUAL  
BLACK BOX and the  
Corporation.  
logo are registered trademarks of Black Box  
Pentium is a registered trademark of Intel Corporation.  
Microsoft, Windows, Windows CE, Windows Me, and Windows NT are registered  
trademarks or trademarks of Microsoft Corporation in the United States  
and/or other countries.  
UL is a registered trademark of Underwriters Laboratories Incorporated.  
Any other trademarks mentioned in this manual are acknowledged to be the property of the  
trademark owners.  
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USB DIRECTORS RS-232  
Contents  
Chapter  
Page  
1. Specifications ......................................................................... 8  
2. Introduction ........................................................................ 11  
2.1 Overview ...................................................................... 11  
2.2 The Complete Package .............................................. 12  
2.3 Features ....................................................................... 12  
3. Installation ........................................................................... 13  
3.1 Installing the Hardware .............................................. 13  
3.2 Installing the Software Drivers ................................... 15  
3.2.1 Windows 95 ........................................................ 15  
3.2.2 Windows 98 or 98 SE, Windows CE,  
Windows Me ................................................... 16  
3.2.3 Windows NT ...................................................... 18  
3.2.4 Windows 2000 .................................................... 20  
4. Operation ............................................................................. 22  
4.1 Interpreting the LED (IC135A, IC1001A, and  
IC1002A Only) ......................................................... 22  
4.2 Using the Edgeport Utility Program ......................... 23  
4.2.1 For All Windows Versions Except  
Windows NT ................................................... 23  
4.2.2 For Windows NT ................................................ 25  
4.3 Using the USB Status Utility (Viewer) for  
Windows NT ............................................................. 25  
6
TABLE OF CONTENTS  
Chapter  
Page  
5. Troubleshooting .................................................................. 26  
5.1 Using USB with Windows 95 ...................................... 26  
5.1.1 Checking for USB Hardware ............................ 26  
5.1.2 Determining the Level of USB Support .......... 28  
5.1.3 Checking for Full USB Support in the  
Device Manager .............................................. 29  
5.1.4 Determining Why Support Is Not Present ....... 30  
5.2 Calling Black Box ........................................................ 32  
5.3 Shipping and Packaging ............................................. 33  
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USB DIRECTORS RS-232  
1. Specifications  
System Requirements: Pentium® class CPU with at least  
16 MB RAM and at least one available USB type A  
(downstream) port, running Windows 95 (at least  
OSR2), 98, 98 SE, 2000, Windows CE, Windows Me, or  
Windows NT  
Compliance:  
EMI/RFI: CE (EN 55022, EN 55024) Class B,  
FCC Part 15 Subpart B Class B, IC Class/classe B;  
®
Safety: UL 1950 (3rd. ed.), CSA No. 950, IEC 950,  
EN 60950  
Interfaces: Universal Serial Bus v1.1 (can be attached to  
USB 2.0 devices but will operate at USB 1.1 data rates),  
EIA/TIA RS-232  
Serial Characteristics:  
Data rate: Up to 230 kbps;  
Serial port(s) can be set to any data format, flow control,  
or duplex setting the PC application supports  
User Controls: Software drivers on included CD  
8
CHAPTER 1: Specifications  
Indicators:  
IC1000A: None;  
IC1001A, IC1002A, IC135A: (1) Front-mounted tricolor  
LED  
Connectors:  
All models: (1) USB Type B female (front-mounted on  
IC1001A, rear-mounted on other models);  
Rear-mounted DB9 male for RS-232:  
IC1000A: (1);  
IC1001A: (2);  
IC135A: (4);  
IC1002A: (8)  
Temperature Tolerance: 32 to 104°F (0 to 40°C)  
Humidity Tolerance: Up to 95% noncondensing  
Power: USB-bus-powered, consumes less than 200 mA at  
full operating speed  
Size:  
IC1000A: 0.8"H x 1.75"W x 3"D (2 x 4.4 x 7.6 cm); DB9  
thumbscrews protrude an additional 0.15" (0.4 cm)  
from the rear;  
IC1001A, IC135A: 1"H x 7"W x 4"D (2.5 x 17.8 x  
10.2 cm);  
IC1002A: 1.75"H x 7"W x 4.25"D (4.4 x 17.8 x 10.8 cm)  
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USB DIRECTORS RS-232  
Weight:  
IC1000A: 1.6 oz. (45 g);  
IC1001A: 12 oz. (340 g);  
IC1002A, IC135A: 1 lb. (0.5 kg)  
10  
CHAPTER 2: Introduction  
2. Introduction  
2.1 Overview  
The USB Directors RS-232 are intelligent expansion  
modules that connect to a PC or server running  
®
®
Microsoft Windows 95, 98, 98 SE, or 2000, Windows  
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CE , Windows Me , or Windows NT 4.0 through the  
Universal Serial Bus (USB), providing easy, high-speed  
serial connectivity to equipment that uses the standard  
RS-232 serial interface, including modems, printers,  
point-of-sale (POS) terminals, and industrial-control  
devices.  
The USB Directors RS-232 have a Type B USB  
connector for a cable running from the USB port of a  
computer, USB hub, or USB switch. They’ll also have  
one (product code IC1000A), two (IC1001A), four  
(IC135A), or eight (IC1002A) DB9 male RS-232 ports,  
pinned like the serial ports on a PC, to which you can  
connect your RS-232 devices. The USB Directors allow  
you to control one or more RS-232 devices without using  
the RS-232 ports on your computer. All models except  
the IC1000A are stackable.  
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USB DIRECTORS RS-232  
2.2 The Complete Package  
In addition to the USB Director RS-232, you should have  
received:  
• (1) 1-m (3.3-ft.) USB cable.  
• (1) CD with driver and utility software.  
• This manual.  
If anything is missing or damaged, please contact Black  
Box immediately at 724-746-5500.  
2.3 Features  
Some of the useful features of the USB Director RS-232:  
• Lets you add one or more extra high-speed serial  
ports to your PC or server in seconds.  
• Eliminates the difficult installation and  
configuration issues associated with high-priced,  
older card solutions (no PC slots are required).  
• The Director’s hot-swappable, so you don’t have to  
reboot the operating system during installation.  
12  
CHAPTER 3: Installation  
3. Installation  
3.1 Installing the Hardware  
Plug the Type A end of the included 1-m (3.3-ft.) USB  
cable into the USB port located in the back of your PC  
or into an available USB port on a standard USB hub or  
USB switch. Plug the Type B end of the USB cable into  
the back of the USB Director RS-232. Figure 3-1 shows  
the two male connectors and their respective female  
receptacles.  
Type A  
Female  
Male  
Type B  
Figure 3-1. USB connectors.  
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USB DIRECTORS RS-232  
Plug your RS-232 device(s), or the cables running to  
them (not included), into the USB Director RS-232’s  
DB9 male serial connector(s). Any device or cable that  
can be attached directly to a DB9 serial port on a PC can  
be attached to the DB9 connector(s) on a USB Director  
RS-232.  
If the USB Director RS-232’s software drivers are not  
already installed, proceed to the next section.  
14  
CHAPTER 3: Installation  
3.2 Installing the Software Drivers  
These installation instructions are for installing the USB  
Director RS-232 software from CD. NT users will not be  
prompted and will need to locate the driver by double-  
clicking on their CD-ROM drive. In either case, you will  
not need to specify a directory.  
3.2.1 WINDOWS 95  
If you haven’t already done so, follow the hardware-  
installation instructions described in Section 3.1. If  
you’re not sure whether your system supports USB, or if  
after connecting the USB cable the Update Device  
Driver Wizard dialog box does not appear, please take  
the steps described in Section 5.1. Otherwise, click  
“Next” to continue with driver installation.  
To install the USB Director RS-232 drivers in  
Windows 95:  
1. Insert the Black Box driver CD in your CD-ROM  
drive.  
2. After Windows fails to locate the drivers on your  
CD-ROM drive, click “Other Locations...”.  
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USB DIRECTORS RS-232  
3. When the Select Other Location dialog box  
appears, type “X:\Win95” (where “X” is the drive  
letter of your CD-ROM drive) and click “OK.”  
4. Confirm that Windows has found the correct  
driver location and click “Finish.”  
5. When Windows prompts you for the driver disk,  
click “OK.”  
6. At the next Windows prompt, type “X:\Win95”  
(where “X” is the drive letter of your CD-ROM  
drive) and click “OK”.  
After installing the drivers, Windows will detect your  
USB Director RS-232’s new COM ports and will begin to  
initialize them. Installation is complete when no more  
dialog boxes appear. Your new communication ports,  
numbered sequentially following the existing ports in  
your system, are now ready.  
3.2.2 WINDOWS 98 OR 98 SE, WINDOWS CE, WINDOWS  
ME  
To install the USB Director RS-232 drivers in one of  
these Windows versions:  
1. Insert the Black Box driver CD in your CD-ROM  
drive.  
16  
CHAPTER 3: Installation  
2. If you haven’t already done so, follow the  
hardware-installation instructions in Section 3.1.  
After connecting the USB cable, the Add New  
Hardware Wizard should appear. Click “Next.”  
3. Select “Search for the best driver for your device”  
and click “Next.”  
4. Select “Specify a location” and type in “X:\Win98”  
(where “X” is the drive letter of your CD-ROM  
drive). Then click “Next.”  
5. Confirm that Windows is pointing to X:\Win98  
(where “X” is the drive letter of your CD-ROM  
drive). Click “Next.” Windows will then copy over  
the driver files.  
6. Click “Finish” to complete the driver installation.  
After installing the drivers, Windows will detect your  
USB Director RS-232’s new COM ports and will begin to  
initialize them. Installation is complete when no more  
dialog boxes appear. Your new communication ports,  
numbered sequentially following the existing ports in  
your system, are now ready.  
17  
USB DIRECTORS RS-232  
3.2.3 WINDOWS NT  
Because Microsoft does not support USB in NT4.0, we  
supply a USB stack that will be installed along with the  
necessary drivers.  
NOTE  
You must install the drivers using an account that has  
administrative privileges!  
To install the USB stack and USB Director RS-232  
drivers, either:  
1a. Insert the Black Box driver CD in your CD-ROM  
drive.  
2a. When the “welcome” dialog box appears, click the  
“Install Driver” button.  
or  
1b. From the Start menu, select “Run.”  
2b. Type “X:\NT40\gp4n4YYY.exe” (where “X” is the  
drive letter of your CD-ROM drive and “YYY” is the  
driver version number) and click “OK.” (For an  
example of a driver filename, driver version 1.31  
would be “gp4n4131.exe”.)  
18  
CHAPTER 3: Installation  
Once the driver installation program has begun, follow  
the on-screen instructions.  
3a. If you are installing drivers for the first time: An  
Information dialog box informs you that the  
installation was successful. After clicking “OK,” the  
installation is complete.  
3b. If you are replacing version 1.14 or later: Follow the  
on-screen instructions. Note that before beginning  
the installation of the drivers, all applications with  
open ports must be closed and all USB devices  
unplugged. If you close all the applications and  
unplug all the USB devices, then you will not need  
to reboot for the new drivers to take effect  
immediately. If any applications are left open or  
USB devices plugged in, you may choose to abort  
the installation or to continue and be required to  
reboot before the upgrade can take effect.  
3c. If you are replacing version 1.13 or earlier: The USB  
Director RS-232 Drivers Installation Complete  
dialog box tells you that the USB Director RS-232  
drivers have been updated. Before the updates can  
take effect, however, you will need to reboot your  
computer. To reboot immediately, eject the Black  
Box driver disk, select the option to restart the  
computer now, and click “Finish.”  
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USB DIRECTORS RS-232  
If you haven’t already done so, follow the hardware-  
installation instructions in Section 3.1. When that’s  
finished, your new communication ports, numbered  
sequentially following the existing ports in your system,  
are ready. (Note that because Windows NT 4.0 is not  
Plug-and-Play, you will not see a pop-up dialog box  
indicating that new hardware has been found. You may  
verify correct installation with the Edgeport Utility or  
USB Status Utility. See Sections 4.2.2 and 4.3 for more  
information.)  
3.2.4 WINDOWS 2000  
To install the USB Director RS-232 drivers in  
Windows 2000:  
1. Insert the Black Box driver CD in your CD-ROM  
drive.  
2. If you haven’t already done so, follow the  
hardware-installation instructions in Section 3.1.  
3. After you connect the USB cable, the Found New  
Hardware Wizard should appear. Click “Next.”  
4. Select “Search for a suitable driver for my device”  
and click “Next.”  
20  
CHAPTER 3: Installation  
5. Select “Specify a location” and click “Next.”  
6. Type in “X:\Win2k” (where “X” is the drive letter  
of your CD-ROM drive)and click “OK.”  
7. Confirm that Windows is pointing to X:\Win2k  
(where “X” is the drive letter of your CD-ROM  
drive). Then click “Next.”  
NOTE  
Drivers installed from the CD have received “Designed for  
Windows 2000” certification. Drivers downloaded from our  
Web site or FTP might be pending certification. If so,  
Windows 2000 will display a warning: “Digital Signature Not  
Found.” Click “Yes” to continue with driver installation. If  
you click “No,” you will need to contact Black Box before  
continuing to install your USB Director RS-232.  
Windows will then finish installing the driver files.  
8. Click “Finish” to complete the driver installation.  
After installing the drivers, Windows detects your USB  
Director RS-232’s new COM ports and will begin to  
initialize them. Installation is complete when no more  
dialog boxes appear. Your new communication ports,  
numbered sequentially following the existing ports in  
your system, are now ready.  
21  
USB DIRECTORS RS-232  
4. Operation  
Once you finish installing the hardware and software of  
the USB Director RS-232, it will operate continuously  
without requiring further intervention on your part.  
4.1 Interpreting the LED (IC135A, IC1001A, and IC1002A Only)  
The IC135A, IC1001A, and IC1002A models have a  
tricolor STATUS LED that tells you various things about  
how the unit is operating:  
• It lights red to indicate a loss of USB  
communication with the host. If the loss is due to  
unplugging the USB Director RS-232, the LED will  
blink red for a few moments before turning green  
when you reconnect the unit. If the loss wasn’t  
caused by unplugging the unit, the LED indicates  
a problem with the drivers, which may need to be  
reinstalled. The LED will also blink red during  
installation until the installation is complete.  
• It lights amber to indicate serial-port activity on the  
USB Director RS-232. The LED might also flash  
amber briefly during installation.  
22  
CHAPTER 4: Operation  
• It lights green to indicate that the USB Director  
RS-232’s serial ports are successfully set up and the  
unit is operating normally, but there’s not  
currently any data activity.  
4.2 Using the Edgeport Utility Program  
4.2.1 FOR ALL WINDOWS VERSIONS EXCEPT WINDOWS NT  
The CD also contains a USB Director RS-232  
configuration utility program called “Edgeport” that  
allows you to manage various resources of your USB  
Director RS-232. You can check the mapping of each  
physical communications port to your Windows COM  
port numbers. You can reassign the physical ports on  
your USB Director RS-232 to any available Windows  
COM port number from 1 to 255, or give your USB  
Director RS-232 a user-friendly Device Name. This  
capability is particularly helpful if you have more than  
one USB Director RS-232. You can also check the  
version numbers and get other information about the  
USB Director RS-232 drivers.  
Advanced USB Director RS-232 options are:  
1. Clicking the Uninstall button will remove the USB  
Director RS-232 device drivers and utilities.  
23  
USB DIRECTORS RS-232  
2. Allows you to configure how COM ports will be  
assigned.  
The driver supports COM-port number assignment in  
two ways:  
1. Assigning COM ports based on units’ serial  
numbers. This is the default setting. In this mode,  
the driver uses the serial number of each unit to  
uniquely identify it, and the COM-port  
assignments for a given unit are based on its serial  
number. No matter which physical USB port a unit  
is plugged into, it will maintain its assigned COM-  
port numbers.  
2. Assigning COM ports based on physical USB port.  
In this mode, the driver identifies a unit based on  
the physical USB port it is plugged into. This  
effectively assigns COM-port numbers to physical  
USB ports. No matter which unit is plugged into a  
given USB port, it will use the COM-port numbers  
assigned to that USB port. This permits one unit  
to be replaced with another, and, although the new  
unit has a different serial number, it will receive the  
same COM port assignments as the old unit because  
they were both plugged into the same USB port.  
24  
CHAPTER 4: Operation  
When using this mode, units are identified not  
by their serial number, but by a 2- to 7- digit  
number that identifies which USB port they are  
plugged into.  
After changing this setting, you will need to reboot  
before the change takes effect.  
4.2.2 FOR WINDOWS NT  
From the Start menu, select Programs, then Edgeport  
Utilities, then Edgeport Configuration Utility. The USB  
Director RS-232 Properties dialog box contains the same  
functions described in Section 4.2.1. Note, however, that  
you must have administrative privileges in order to  
change the COM-port settings.  
4.3 Using the USB Status Utility (Viewer) for Windows NT  
If you’re running Windows NT, the USB Status Utility  
can be accessed by clicking the USB icon in your system  
tray or by clicking on Start, then Programs, then Black  
Box Utilities, then USB Status Utility. This utility lists all  
the USB devices installed on your PC and provides other  
relevant information for each device. You may also use  
this utility to create a log file.  
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USB DIRECTORS RS-232  
5. Troubleshooting  
5.1 Using USB with Windows 95  
If you’re having difficulty installing or operating your  
USB Director RS-232 in a Windows 95 system, check the  
revision level of your copy of Windows 95. If you are  
using Windows 95 OSR2.1 or above, take the steps  
described in Sections 5.1.1 through 5.1.4. If not, you will  
need to upgrade to a more recent version of Windows.  
5.1.1 CHECKING FOR USB HARDWARE  
To verify that the necessary USB host controller is  
installed in your system, make sure that your PC has  
USB connectors. If it doesn’t, your PC will not support  
USB regardless of which Windows version it’s running.  
You will need to purchase a PCI USB controller card.  
If your PC has USB connectors, verify that the USB  
hardware is enabled in your system BIOS configuration.  
In some cases your manufacturer may have elected to  
ship your PC without the USB-support drivers installed.  
If the two USB-hardware listings that should be there  
(“root hub” and “host controller”—see Section 5.1.3)  
are absent in your Device Manager, you will need to  
upgrade to a more recent version of Windows.  
26  
CHAPTER 5: Troubleshooting  
After installing USB Support from your Microsoft  
Windows 95 OEM system disk, check your Device  
Manager again. If the two devices are not present or  
Windows Plug & Play does not autodetect the USB  
Director RS-232, try the following:  
1. If only the host controller is listed in the Device  
Manager, delete it from the Device Manager and  
reboot.  
2. If other USB devices are listed in the Device  
Manager, open the System Properties window  
from the Control Panel and select “Check for a  
device labeled ?UNKNOWN.” If the root hub and  
host controller are listed, then delete them from  
the Device Manager and reboot.  
If, after rebooting, the Add Hardware Wizard finds the  
USB devices and requires new drivers, such as  
UHCD.SYS, the drivers should be available in the  
C:\WINDOWS\SYSTEM directory. If, after following  
these procedures, you are still having installation  
problems, please call Black Box Technical Support as  
described in Section 5.2.  
27  
USB DIRECTORS RS-232  
5.1.2 DETERMINING THE LEVEL OF USB SUPPORT  
If you have an earlier version of Windows 95 than  
OSR2.1, you will need to upgrade to a more recent  
version of Windows. Otherwise, to determine if your  
system supports USB, take the following steps:  
1. Insert the Black Box driver CD into your CD-ROM  
drive.  
2. In the START menu, select RUN.  
3. Type “X:\Win95\usbready” (where “X” is the drive  
letter of your CD-ROM drive).  
One of two USB System Checker dialog boxes will  
appear. If your system does not support USB, the text in  
the dialog box will read, “This system DOES NOT  
currently support USB!” If you see this, take the steps  
described in Section 5.1.4. If your system does support  
USB, the text in the dialog box will read, “This system  
DOES have support for USB,” and you may continue  
with the Windows 95 installation instructions for your  
USB Director RS-232.  
28  
CHAPTER 5: Troubleshooting  
5.1.3 CHECKING FOR FULL USB SUPPORT IN THE DEVICE  
MANAGER  
To determine whether the Windows 95 Device Manager  
fully supports USB, take the following steps:  
1. From the main desktop area of Windows, right-  
click on the My Computer icon and choose  
Properties to open the System Properties window.  
2. Click once on the Device Manager tab to view a  
listing of installed hardware devices.  
3. In the Device Manager tab, your hardware devices  
are in alphabetical order and should include a  
Universal Serial Bus controller toward the bottom  
of the list. Double click on this device to open it.  
In order for the USB Director RS-232 and other USB  
devices to work properly, at least two devices must be  
listed under Universal Serial Bus controller in the  
Device Manager tab. Although the exact name of each  
manufacturer’s device listing can vary, the names of  
these two required USB devices should include the  
following descriptive words:  
• USB Root Hub  
• USB Host Controller  
29  
USB DIRECTORS RS-232  
If you do not see one or both of these devices, go on to  
Section 5.1.4.  
5.1.4 DETERMINING WHY SUPPORT  
IS  
NOT PRESENT  
The DETAILS button in the USBREADY program (see  
Section 5.1.2) can help you determine what is  
preventing USB support. Click on the DETAILS button  
and wait for the results. If the USB Class Host Controller  
window reads, “No USB Host Controller Found,” then  
the necessary hardware, a USB Host Controller, has not  
been detected. If your PC doesn’t have USB connectors,  
then it won’t support USB regardless of which Windows  
version it’s running. You will need to purchase a PCI  
USB controller card. If your PC does have USB  
connectors, verify that the USB hardware is enabled in  
your system BIOS configuration. If the USB Class Host  
Controller window displays any other message, such as  
“Standard,” “Intel,” “Universal,” or “Open” Host  
Controller, then hardware support is present, but an  
incompatible version of Windows is currently installed.  
If the Test Results Details dialog box shows  
Windows 95 version 4.0.1111, which is Windows 95  
OSR.2, you will need to upgrade to a more recent  
version of Windows.  
30  
CHAPTER 5: Troubleshooting  
If the Test Results Details dialog box shows  
Windows 95 version 4.0.950 or 4.0.950a, these  
Windows 95 versions do not support the upgrade path to  
USB. Unfortunately, Microsoft has not provided an  
upgrade path to OSR2 from earlier of these versions of  
Windows. OSR2 must be preinstalled by your PC vendor.  
Contact your PC vendor for more information.  
31  
USB DIRECTORS RS-232  
5.2 Calling Black Box  
If your USB Director RS-232 seems to be  
malfunctioning, do not attempt to alter or repair it. It  
contains no user-serviceable parts. Call Black Box  
Technical Support at 724-746-5500; the problem might  
be solvable over the phone.  
Before you call, make a record of the history of the  
problem. We will be able to provide more efficient and  
accurate assistance if you have a complete description,  
including:  
• the nature and duration of the problem;  
• when the problem occurs;  
• the components involved in the problem;  
• any particular application that, when used,  
appears to create the problem or make it worse;  
and  
• the results of any testing you might have already  
done.  
32  
CHAPTER 5: Troubleshooting  
5.3 Shipping and Packaging  
If you need to transport or ship your USB Director  
RS-232:  
• Package it carefully. We recommend that you use  
the original container.  
• If the shipping is return- or repair-related, include  
everything you received with the unit when you  
pack it. Contact Black Box to get a Return  
Authorization (RA) number.  
33  
USB DIRECTORS RS-232  
SOFTWARE RESTRICTIONS  
If the USB Director RS-232’s software is being used by the U.S. government:  
Use, duplication, or disclosure by the government is subject to the  
restrictions set forth in subparagraph (c) (1) (ii) of the Rights in Technical  
Data and Computer Software clause of DFARS 52.277-7013.  
If the USB Director RS-232’s software is being used by a person or organization not  
affiliated with the U.S. government:  
These programs are supplied under a license. They may be used, disclosed,  
and/or copied only as supplied under such license agreement. Any copy  
must contain the above copyright notice and restricted rights notice. Use,  
copying, and/or disclosure of the programs is strictly prohibited unless  
otherwise provided for in the license agreement.  
NOTICES AND DISCLAIMERS  
Information in this document is subject to change without notice and does  
not represent a commitment on the part of the manufacturer or its  
authorized representatives. Changes in the information in this document  
might be incorporated in future editions of the document.  
The manufacturer and its authorized representatives provide this  
document “as is,” without any warranty of any kind upon it, either expressed  
or implied, including, but not limited to, warranties for any particular  
purpose. The manufacturer or its authorized representatives may make  
improvements and/or other changes to this document, or to the products or  
programs it describes, at any time.  
Neither the manufacturer nor its authorized representatives assume any  
responsibility for any technical inaccuracies, typographical errors, or other  
errors that might appear in this document, nor shall they be liable for any  
damages arising from the use of this document.  
34  
NOTES  
NOTES  
© Copyright 2002. Black Box Corporation. All rights reserved.  
1000 Park Drive • Lawrence, PA 15055-1018 • 724-746-5500 • Fax 724-746-0746  

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