AT T 3658B User Manual

ATT3658B manual-updated 5/19/04 5:34 PM Page II  
USER’S MANUAL  
Part 2  
5.8 GHz CordlessTelephone  
Answering System 3658B  
with Caller ID/Call Waiting  
3658B  
Please also read  
Part 1 — Important  
Product Information  
© 2004 Advanced AmericanTelephones. All Rights Reserved.  
AT&T and the Globe Design are trademarks of AT&T Corp., licensed to Advanced AmericanTelephones.  
ATT3658B manual-updated 5/19/04 5:34 PM Page V  
CONTENTS  
Conference Calling............................... 35  
BEFOREYOU BEGIN .............. 1  
Parts List.......................................................... 1  
About Caller Identification  
(Caller ID)............................................... 2  
About the Calls Log ............................... 2  
About Adding Handsets......................... 2  
PHONE BOOK .................... 36  
Store a Number and Name in  
Phone Book....................................... 36  
Keypad Characters.................................37  
Dial a Number in Phone Book.......... 38  
Edit a Number/Name in  
Phone Book....................................... 39  
Delete a Number/Name in  
Phone Book....................................... 40  
INSTALLATION.......................3  
Table/Desk Installation.............................3  
About Handset Registration...................5  
Register an Additional Handset  
(Model 5800 Handset).............................5  
Wall Installation....................................... 6  
Spare Battery/  
Power Failure Backup........................ 7  
Belt Clip....................................................... 8  
Headset...................................................... 8  
CALLER ID OPERATION.....41  
Review Calls Log................................... 42  
Store Record in Phone book ..............42  
Display Dial..............................................43  
Remove Call Records. ......................... 44  
ANSWERING SYSTEM  
OPERATION AT THE BASE.. 45  
Audible Indicators................................. 45  
Turning Answering System  
FEATURE SETUP  
HANDSET ...........................9  
Feature Setup Menu................................ 9  
Set Time..................................................... 9  
Clock Mode............................................ 10  
Sound Select........................................... 11  
RingerVolume........................................ 12  
Ringer Melody........................................ 13  
Low Batt Tone........................................ 14  
Range Tone.............................................. 15  
Keypad Tone ........................................... 16  
Set Contrast........................................... 17  
Language Setting.................................... 18  
On/Off................................................. 45  
Set the Clock......................................... 45  
About Mailboxes .................................. 46  
About Announcements........................ 46  
RecordYour Announcement .............. 47  
Answering System Feature Setup........ 48  
Feature Summary.................................. 49  
Listen to, Save & Delete Messages........ 50  
Adjust PlaybackVolume....................... 51  
Call Screening/Intercept ..................... 51  
Record a Memo..................................... 52  
Message Window Display.................... 53  
FEATURE SETUP – BASE ... 19  
RingerVolume........................................ 19  
Ringer Melody........................................ 20  
ANSWERING SYSTEM  
OPERATION AT TOUCH TONE  
PHONE................................... 54  
Connect with the  
Answering System............................ 54  
Voice Menu............................................. 54  
Remote Access Commands................ 55  
TELEPHONE OPERATION 21  
Make a Call............................................. 21  
Answer a Call ........................................ 21  
Volume..................................................... 22  
Handset Speakerphone........................ 23  
Redial ....................................................... 24  
Flash/Call Waiting.................................. 25  
Mute......................................................... 26  
Hold ......................................................... 27  
Display Screen Messages..................... 28  
Handset Icons........................................ 29  
Base Lights.............................................. 30  
Tones and What They Mean............... 31  
BATTERIES .......................... 56  
Battery Life............................................. 56  
Battery Indicator................................... 56  
Charge the Handset Battery Pack......56  
Spare Battery ......................................... 57  
Replace the Handset Battery Pack... 58  
IN CASE OF DIFFICULTY... 59  
DEFAULT SETTINGS.......... 65  
TECHNICAL  
SPECIFICATIONS............ 66  
INTERCOM OPERATION.. 32  
Intercom Calls ....................................... 32  
Answering Intercom............................. 33  
End Intercom ......................................... 33  
To Answer an Incoming Call  
While Intercomming ............................ 33  
Blind Call Transfer................................. 34  
Announced Call Transfer..................... 34  
INDEX................................... 67  
ATT3658B manual-updated 5/19/04 5:34 PM Page 1  
BEFOREYOU BEGIN  
Parts List  
Your box should include:  
Wallet Card  
This User’s  
Manual  
Quick Start Guide  
Base Unit  
2 Remote Chargers  
3658B  
3 Cordless Handsets  
3 Belt Clips  
2 Remote Charger  
Wall Mount Adapters  
3 NiMH Battery Packs  
Power Cord  
Telephone Line Cords  
Wall Mount Adapter  
1
ATT3658B manual-updated 5/19/04 5:34 PM Page 2  
About Caller Identification (Caller ID)  
This product has a Caller ID with Call Waiting feature that works with  
service from your local phone service provider.  
Caller ID with Call Waiting lets you see who’s calling before you answer the  
phone, even when you’re on another call.  
You may need to change your phone service to use this feature.  
Contact your phone service provider if:  
You have both Caller ID and Call Waiting, but as separate services  
(you may need combined service)  
You have only Caller ID service, or only Call Waiting service  
You don’t subscribe to any Caller ID or Call Waiting services.  
You can use this product with regular Caller ID service, and you can use  
this product’s other features without subscribing to either Caller ID or  
combined Caller ID with Call Waiting service.  
There are fees for Caller ID services, and they may not be available in all  
areas.  
This product can provide information only if both you and the caller are in  
areas offering Caller ID service, and if both telephone companies use  
compatible equipment.  
About the Calls Log  
This phone assigns each incoming call a number from 1 to 50 at the  
handset. The most recent call will have the lowest number. When the  
memory is full, the oldest call information is deleted to make room for new  
incoming call information. See CALLER ID OPERATION, beginning on page  
41, for more details.  
If you answer a call before call information appears on the screen, it will not  
appear in the calls log.  
About Adding Handsets  
This product is compatible with the AT&T 5800 Expansion Handset. You  
may register a total of six handsets to this telephone system (Model 5800  
Handset sold separately). Follow the instructions provided with the  
additional handset(s) for installation and registration.  
NOTE: Although you can register up to six handsets, only four can be  
used at one time.  
2
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INSTALLATION  
Table/Desk Installation  
NOTE: Install this telephone away from electronic equipment, such as  
personal computers, television sets or microwave ovens. Avoid  
excessive heat, cold, dust or moisture.  
1
2
Connect the telephone line cord.  
Connect the power cord.  
CL  
flashes in the  
message window.  
Standard  
electrical  
outlet  
Modular  
telephone  
jack  
Use only the power cord supplied with this product.  
If you need a replacement, call 1-800-222-3111.  
3
ATT3658B manual-updated 5/19/04 5:34 PM Page 4  
3
Install the handset battery.  
Use only AT&T Battery 2401, SKU# 91077.  
a) Remove battery  
b) Align the contacts and place  
compartment cover by  
pressing on indentation  
and sliding downward.  
the battery pack in the  
battery compartment.  
c) Replace cover by  
sliding it on its  
track up over  
battery case until  
it snaps firmly into  
place.  
4
5
Charge the handset battery.  
Place the handset in the base or remote charger.  
Charge the battery at least 12 hours. After the first charge,  
the battery will charge in eight hours.  
Check for dial tone.  
After the batteries are charged, lift the handset and press  
P; you should hear a dial tone.  
4
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About Handset Registration  
1
The cordless handsets that came with your system are automatically  
registered as Handset 1,Handset 2, and Handset 3.There is no need to  
re-register.  
2
3
4
You may register up to a total of six Expansion Handsets to this  
telephone system(Model 5800 handset sold separately).  
Additional handsets will be assigned Handset 4, Handset 5, and Handset  
6.  
When you install the handset battery pack, the handset will display  
SEARCHING FOR BASE (if it’s registered) or ENTER BASE ID (If it has  
not been registered).  
Register an Additional Handset (Model 5800  
Handset)  
1
2
3
Make sure to charge the handset battery pack at least 12 hours.  
NEW  
At the cordless handset,press the softkey under  
.
Enter the 15-digit Base Unit ID Code located on the underside of your  
Model 3658B base.  
Use the softkey to select  
OK  
4
5
.The screen displays PLEASE WAIT!!.  
After about 45 seconds, the screen displays FOUND BASE. If the  
handset displays BASE BUSY TRY LATER, the base is in use.  
5
ATT3658B manual-updated 5/19/04 5:34 PM Page 6  
Wall Installation  
1
Connect the power cord and  
telephone line cord to the underside  
of the base, as shown (figure a).  
2
3
Position the mounting bracket as  
shown (figure b).  
Feed the telephone line cord through  
the hole in the center of the mounting  
bracket (figure b), align the bracket  
with the base, and slide it into the  
hole on the base as shown (figure c).  
figure a  
4
5
Lock the mounting bracket in place  
(figure d).  
Plug the telephone line cord into a  
modular wall jack, and mount the  
base on the wall (figure e).  
figure b  
a) Align holes on base with mounting  
studs on wall jack.  
b) Place power cord as shown.  
c) Pull base down on mounting studs until  
it locks into place.  
6
7
Plug the power cord into an electrical  
outlet not controlled by a wall switch  
(figure e).  
figure c  
Use only the power cord supplied  
with this product. If you need a  
replacement, call 1-800-222-3111.  
Follow Steps 3–5 in “Table/Desktop  
Installation.”  
figure d  
figure e  
6
ATT3658B manual-updated 5/19/04 5:34 PM Page 7  
Spare Battery/Power Failure Backup  
You can buy a spare handset battery (AT&T Battery 2401, SKU# 91077, sold  
separately) and keep it charged in the base at all times.  
In the event of a power failure, a fully charged battery in the spare battery  
compartment will allow you to make and receive calls from the cordless  
handset only for up to 21/2 hours.  
The spare battery will fully charge in 24 hours.  
7
ATT3658B manual-updated 5/19/04 5:34 PM Page 8  
Belt Clip  
You may choose to use the optional belt clip with your handset.  
b) Press tabs  
on belt clip  
into slots  
a) Slide  
down  
into  
c) To remove,  
lift one side  
with your  
thumbnail  
and push  
on back of  
handset to  
reattach.  
grooves.  
back.  
Headset  
You can use this telephone  
hands-free when you install  
any industry standard 2.5  
mm headset . For best  
results use an AT&T 2.5 mm  
headset.  
Plug the headset into the  
jack located on the left side  
of the handset (under the  
small rubber flap). Do not  
force the connection, but  
make sure the plug fits  
securely.  
8
ATT3658B manual-updated 5/19/04 5:34 PM Page 9  
FEATURE SETUP – HANDSET  
Feature Setup Menu  
MENU  
Press the softkey under  
Setup menu. Use  
to enter the Feature  
or  
to choose  
features, then select  
to save your choice.  
OK  
NOTE: If you wait more than 20 seconds without  
pressing a key, the handset returns to the idle screen.  
NOTE: If you receive an incoming call while in  
feature setup, the phone automatically exits the  
menu to let you take the call.  
SetTime  
You can choose to set the time manually, or you  
can allow it to be set automatically with incoming Caller  
ID information.  
M M  
M
MENU  
1
2
Press  
Press  
.
until the screen displays  
CALLS LOG  
INTERCOM  
HANDSET SETTINGS  
S
SET TIME  
OK  
OK  
3
4
Press  
. The screen displays the  
current time setting. Use  
the cursor, and use the keypad to change a digit.  
to move  
AM/PM  
Press  
.
to select AM or PM  
to save the displayed time.  
SAVE  
Press  
NOTE: To set up the answering system clock, please  
see ANSWERING SYSTEM OPERATION on page 45  
in this manual.  
9
ATT3658B manual-updated 5/19/04 5:34 PM Page 10  
Clock Mode  
You can choose to display the time when the phone is  
idle at the handset, or you can turn this feature off. The  
default setting is ON.  
MENU  
1
2
Press  
Press  
.
until the screen highlights  
INTERCOM  
HANDSET SETTINGS  
SET TIME  
CLOCK MODE  
CLOCK MODE  
OK  
M M  
M
OK  
3
Press  
. The screen displays  
CLOCKONENABLE  
OFF  
OK  
ON  
OFF  
OK  
ON  
4
5
Press  
Press  
or  
.
to save the displayed setting.  
REGISTER  
Please refer to About Handset Registration on page 5 of  
this manual.  
10  
ATT3658B manual-updated 5/19/04 5:34 PM Page 11  
Sound Select  
This telephone uses the latest acoustic receiver design,  
providing you with four different sound quality settings.  
During a call, you can adjust the quality of the sound.  
Pressing  
repeatedly will cycle you through  
four different responses.  
NOTE: The mid-boost setting is hearing-aid  
compatible.  
BASS – Low frequency sounds enhanced.  
MID – Mid-range sounds enhanced.  
T
TREBLE – High frequency sounds enhanced.  
NATURAL – No frequency enhancement.  
NOTE: This feature is only available at the handset  
earpiece. It will not affect the performance of the  
speakerphone or optional headset.  
11  
ATT3658B manual-updated 5/19/04 5:34 PM Page 12  
RingerVolume  
Adjust the volume of the handset ringer. Setting the  
volume so that no bars show on the graph turns the ringer  
off.  
MENU  
1
Press  
, then  
until the screen  
HANDSET SETTINGS  
highlights  
.
OK  
OK  
2
3
Press  
.
RINGER VOLUME  
Press  
when  
is  
highlighted. The screen displays  
RINGER  
VOLUME  
M M  
M
OK  
4
5
Press  
ring volumes.  
or  
to hear samples of  
OK  
Press  
to save the displayed setting.  
12  
ATT3658B manual-updated 5/19/04 5:34 PM Page 13  
Ringer Melody  
The Ringer Melody sets which ringer you hear when you  
have an outside call. The Ringer Melody default setting is  
#01; there are eight Ringer Melody selections.  
MENU  
1
2
3
Press  
, then  
until the screen  
.
HANDSET SETTINGS  
highlights  
OK  
Press  
, then  
until the screen  
RINGER MELODY  
highlights  
.
OK  
Press  
. The screen displays  
M M  
M
RINGER #01  
OK  
4
5
Press  
or  
to display desired  
setting. A sample of the displayed setting is played  
briefly.  
OK  
Press  
to save the displayed setting. You  
will hear a confirmation tone.  
13  
ATT3658B manual-updated 5/19/04 5:34 PM Page 14  
Low BattTone  
You can set the handset to sound a tone when battery  
power is low, or you can turn the tone off. The default  
ON  
setting is  
.
MENU  
1
Press  
, then  
until the screen  
HANDSET SETTINGS  
highlights  
.
OK  
2
3
Press  
, then  
until the screen  
LOW BATT TONE  
highlights  
.
OK  
Press  
The screen displays  
LOW BATOTENRY TONE  
M M  
M
OFF  
OK  
ON  
OFF  
OK  
ON  
4
5
Press  
Press  
or  
.
to save the displayed setting.  
14  
ATT3658B manual-updated 5/19/04 5:34 PM Page 15  
RangeTone  
You can set the handset to sound a tone when you are  
approaching the end of range, or you can turn this tone off.  
ON  
The default setting is  
.
MENU  
1
2
3
Press  
, then  
until the screen  
.
HANDSET SETTINGS  
highlights  
OK  
Press  
, then  
until the screen  
RANGE TONE  
highlights  
.
OK  
Press  
The screen displays  
RANGOENTONE  
M M  
M
OFF  
OK  
ON  
OFF  
OK  
ON  
4
5
Press  
Press  
or  
.
to save the displayed setting.  
15  
ATT3658B manual-updated 5/19/04 5:34 PM Page 16  
KeypadTone  
When this feature is on, each key press makes a sound.  
ON  
The default setting is  
.
MENU  
1
2
3
Press  
, then  
until the screen  
.
HANDSET SETTINGS  
highlights  
OK  
Press  
, then  
until the screen  
KEYPAD TONE  
highlights  
.
OK  
Press  
The screen displays  
KEYPAD TONE  
ON  
M M  
M
OFF  
OK  
ON  
OFF  
OK  
ON  
4
5
Press  
Press  
or  
.
to save the displayed setting.  
16  
ATT3658B manual-updated 5/19/04 5:34 PM Page 17  
Set Contrast  
You can adjust the screen contrast for easy viewing.  
MENU  
1
2
3
Press  
, then  
until the screen  
.
HANDSET SETTINGS  
highlights  
OK  
Press  
, then  
until the screen  
CONTRAST  
highlights  
.
OK  
Press  
The screen displays  
CONTRAST  
M M  
M
OK  
4
5
Press  
increase contrast.  
or  
to decrease or  
OK  
Press  
to save the displayed setting.  
17  
ATT3658B manual-updated 5/19/04 5:34 PM Page 18  
Language Setting  
You can set each registered handset so the display  
appears in English, Spanish or French. The default setting  
ENGLISH  
is  
.
MENU  
1
2
3
Press  
, then  
until the screen  
.
HANDSET SETTINGS  
highlights  
OK  
Press  
, then  
until the screen  
LANGUAGE  
highlights  
.
OK  
Press  
The screen displays  
ENGLISH  
SPANISH  
FRENCH  
M M  
M
OK  
4
5
Press  
Press  
to highlight the desired language.  
to save the displayed setting.  
OK  
18  
ATT3658B manual-updated 5/19/04 5:34 PM Page 19  
FEATURE SETUP – BASE  
RingerVolume  
1
2
Make sure the base Speakerphone is off.  
M
+
Press and hold  
, then pressVOLUME  
or  
-
to adjust the ringer volume.You will hear  
a sample of the ringer volume setting.  
NOTE: The lowest volume setting is off.  
M
3
Release  
to save your setting.  
3658B  
19  
ATT3658B manual-updated 5/19/04 5:34 PM Page 20  
Ringer Melody  
1
2
Make sure the base Speakerphone is off.  
F
+
Press and hold  
, then pressVOLUME  
-
or  
to change the ringer melody. You will hear  
a brief sample of the selected melody.  
F
3
Release  
to save your setting.  
3658B  
M
20  
ATT3658B manual-updated 5/19/04 5:34 PM Page 21  
TELEPHONE OPERATION  
Make a Call  
At the Handset  
P
1
2
Press  
, then dial the number  
— OR —  
Dial the number, then press  
P
.
To end the call, press O or place the handset  
in the base.  
Answer a Call  
At the Handset  
T
N
1
To answer a call, press any key except O  
and softkeys.  
2
To end the call, press O or place the handset  
in the base.  
At the Base  
1
Press Kto answer a call.  
2
To end the call, press Kagain.  
M
3658B  
21  
ATT3658B manual-updated 5/19/04 5:34 PM Page 22  
Volume  
Handset  
You can adjust the volume of what you hear through the  
+
handset during a conversation by pressingVOLUME  
or  
-
on the right side of the handset. You will hear a  
M
special tone when you reach the highest or lowest  
setting.  
Base Speaker  
Press VOLUME +or - to adjust the base speaker  
volume while on a call. You will hear a special tone when  
you reach the highest or lowest setting.  
P
N
3658B  
22  
ATT3658B manual-updated 5/19/04 5:34 PM Page 23  
Handset Speakerphone  
When the handset speakerphone is activated, you  
can use the phone hands-free. Stand the handset on  
a flat surface (not in the base) and continue your  
conversation.  
N
NOTE: For best performance, use the handset  
speakerphone in a quiet location with the handset  
facing you from no more than four feet away.  
Make a Call  
K
1
Press  
, then dial the number  
T
— OR —  
K
Dial the number, then press  
.
2
To end the call, press O  
— OR —  
Place the handset in the base.  
Answer a Call  
1
Press Kto answer a call.  
2
To end the call, press O  
— OR —  
Place the handset in the base.  
Switch Between Handset and Speakerphone  
While on a call you can press Kto switch to  
speakerphone. While on a speakerphone call, press  
Kto return to the handset earpiece.  
NOTE: If you press Pwhile you are on the  
speakerphone, you will flash the call.  
23  
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Redial  
The last ten phone numbers dialed at the handset  
are stored in redial memory.  
REDIAL  
1
2
3
Press  
then press  
or  
to scroll through the numbers in redial memory.  
P K  
Press  
or  
to dial the highlighted  
number.  
Press O to end the call.  
Save a Redial Number  
N T  
M
REDIAL  
1
Press  
.
T
N
2
Press  
or  
until the screen  
displays the number you want to save, then  
press  
SELECT  
.
SAVE  
3
4
Press  
. The screen displays ENTER NAME.  
Using the chart on page 37, enter the name  
associated with the redial number, then press  
N
SAVE  
. The screen displays ENTRY HAS  
BEEN STORED!and gives a confirmation tone.  
Delete a Redial Number  
REDIAL  
1
Press  
.
2
Press  
or  
until the screen  
displays the number you want to delete.  
SELECT  
3
4
Press  
.
ERASE  
Press  
tone.  
. You will hear a confirmation  
24  
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Flash/Call Waiting  
If you subscribe to Call Waiting service with your local  
telephone service provider, you can answer a new  
incoming call without losing your current call.  
Handset  
PF  
/
1
Press  
to connect to the new call  
when you receive a call-waiting signal.  
PF  
again to return to the  
2
Press  
/
original call.  
PF  
/
company subscriber services, as described by  
your provider.  
NOTE: Use  
to access other phone  
OO  
Base  
1
Press F to connect to the new call when  
you receive a call-waiting signal.  
2
Press F again to return to the original call.  
3658B  
M
25  
ATT3658B manual-updated 5/19/04 5:34 PM Page 26  
Mute  
Handset  
1
During a telephone conversation, mute the  
MUTE  
handset microphone by pressing  
. The  
other party will be unable to hear anything on  
your end. The screen displays  
MICROPHONE  
MUTED  
S
2
To return to two-way conversation, press  
MUTE  
again.  
Base  
Press M on the base to prevent the other party from  
hearing you. Press M again to return to two-way  
conversation.  
Q
3658B  
26  
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Hold  
Handset  
NOTE: When a call is on hold, the screen displays  
CALL ON HOLD. If the clock feature is on, this  
message will be displayed for five seconds, then  
return to the clock display with H on top of the  
screen.  
After five minutes, the handset will ring to remind you  
there’s a call on hold. If you do not answer the ring,  
the call will be disconnected.  
M
N
HOLD  
1
2
While on a call, press  
. You can now use  
the intercom if you wish (see page 34).  
To return to the call, press Pagain.  
27  
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DISPLAY SCREEN MESSAGES  
SCREEN DISPLAYS: WHEN:  
INCOMING OUTSIDE CALL  
You have an incoming phone call (without  
Caller ID).  
INTERCOM FROM  
[PARTY NAME]  
You have an incoming intercom call from  
PARTY NAME  
HANDSET 2  
.
[
], for example  
Once an intercom call is underway, the  
handsets will show the icons of the  
participating parties.  
LOW BATTERY  
The handset battery is low.  
EXTENSION IN USE  
Another phone on this line is in use.  
PARALLEL SET IN USE Both this phone and another phone on this  
line are in use.  
SEARCHING FOR BASE  
REJECTED BY BASE  
The handset is out of range.  
The base refuses to accept the handset,  
either because it is in use by six handsets, or  
the handset registrations on the base have  
been deleted.  
FOUND BASE  
The handset has finished SEARCHING FOR  
BASEand has made the link.  
LINE IN USE  
Another device of the phone system is using  
the telephone line; for example, if the base is  
using the line, the handsets will all show this  
message.  
XX NEW CALLS  
[
]
The number of distinct unanswered calls  
with Caller ID which have not been viewed  
in the calls log.  
CALL ON HOLD  
RING BACK!  
A call on hold has been on hold for five  
minutes; pick up the call again.  
CHECK AC POWER  
The base is being powered by the spare  
battery rather than by AC from a wall outlet;  
check that the base is properly plugged into  
a working electrical outlet.  
28  
ATT3658B manual-updated 5/19/04 5:34 PM Page 29  
HANDSET ICONS  
THIS ICON: INDICATES  
Line In Use indicator  
On steadily with no number next to it when another  
phone on this line is in use.  
On steadily with one or more numbers next to it,  
indicating which extensions are using the line.  
12  
For example,  
indicates that Handset 1 and  
Handset 2 are on an outside call.  
Intercom indicator  
On steadily with the extension numbers currently on an  
02  
intercom call. For example,  
indicates that the Base  
and Handset 2 are on an intercom call.  
Battery indicator  
When the handset is removed from the charger, this lets  
you know the level of charge in the battery pack, from  
Full (  
) to Empty (  
).  
Cycles (Low, Medium, and Full) when Handset battery is  
charging.  
Flashes when a low battery condition is detected.  
Ringer Off indicator  
is displayed when the ringer is turned off.  
E
Enhanced Mode indicator  
On steadily when active handset is in Enhanced mode.  
The handset will enter Enhanced mode automatically  
when in an area with interference.  
M
H
R
Mute indicator  
On steadily when the handset microphone is muted.  
Hold indicator  
On steadily when the line is on hold.  
Handset Registration indicator  
is displayed when a handset is either not registered, or  
R
searching for the base unit.  
0 – 6  
T
Handset indicator  
Number is displayed to show which set is in use.  
Answering indicator  
The answering system is answering an incoming call.  
29  
ATT3658B manual-updated 5/19/04 5:34 PM Page 30  
BASE LIGHTS  
LIGHT  
STATUS: INDICATES:  
IN USE  
on  
Handset or base is on a call  
Extension is in use  
IN USE  
flashing  
on  
SPEAKER  
SPEAKER  
ON/OFF  
Speakerphone is in use  
flashing  
on  
HOLD function is activated  
Answering system is on  
Answering system is off  
Handset is in the base charging  
New messages in this mailbox  
ON/OFF  
off  
CHARGING  
PLAY/STOP  
PLAY/STOP  
on  
flashing  
on  
Old or reviewed messages in  
this mailbox  
PLAY/STOP  
MUTE  
off  
on  
No messages in this mailbox  
The base microphone is muted  
30  
ATT3658B manual-updated 5/19/04 5:34 PM Page 31  
TONES AND WHATTHEY MEAN  
TONE:  
INDICATES:  
Three quick beeps  
One beep  
Battery charge is low  
Handset registration is complete  
— OR —  
A programming command is successfully  
completed  
One long beep  
Two beeps  
Indicates an error in programming  
Handset is out of range of the base  
31  
ATT3658B manual-updated 5/19/04 5:34 PM Page 32  
INTERCOM OPERATION  
Intercom Calls  
You can make intercom calls between handsets and the  
base.  
NOTE: The intercom feature is not available when  
the base speakerphone is in use.  
N
From Base to All Handsets  
1
Press  
on the base to page all  
handsets.  
From Handset to Base  
MENU  
1
Press  
, then press  
until  
INTERCOM  
is highlighted.  
OK  
2
3
Press  
.
Press  
press  
until BASEis highlighted, then  
OK  
.
From Handset to Handset  
MENU  
1
Press  
, then press  
until  
INTERCOMis highlighted.  
OK  
2
3
Press  
.
Press  
until the desired handset is  
OK  
highlighted, then press  
.
From Handset to Base/Handset(s)  
MENU  
1
Press  
, then press  
until  
INTERCOMis highlighted.  
M M  
M
OK  
2
3
Press  
.
Press  
until GLOBALPAGEis highlighted  
OK  
then press  
.
32  
ATT3658B manual-updated 5/19/04 5:34 PM Page 33  
Answering Intercom  
At handset, press any key except  
At base, automatically answered.  
O
and softkeys.  
End Intercom  
O
At handset, press  
.
K
At base, press  
.
To Answer an Incoming Call While  
Intercomming  
OO  
S
If an incoming call is received while you are using the  
intercom, you will hear a beep and the screen will display  
call informations as usual for 10 seconds.  
N
To end the intercom call and answer the  
incoming call:  
.
.
Press O twice on the handset.  
Wait for the handset or the base to ring, then press  
any key (except O and softkeys) on the handset or  
Kon the base to answer the call.  
To conference the incoming call with  
the intercom call:  
.
Press Pon the handset to conference the  
outside line with the two handsets.  
— OR —  
T
Press Pon the handset or press Kon  
the base to conference the outside line with the  
base and the handset.  
3658B  
33  
ATT3658B manual-updated 5/19/04 5:34 PM Page 34  
Blind CallTransfer  
You can transfer a call from one handset to another.  
From the Handset  
XFER  
1
Press  
, then use  
to highlight  
where you want the call transferred.  
2
When the desired destination is highlighted,  
OK  
press  
to transfer the call.  
NOTE: An unanswered call will ring back to the  
originating handset if not answered within 30  
seconds. If the originating handset does not pick up  
the call within 30 seconds, the call will be  
disconnected.  
OO S  
M
T
N
N
Announced CallTransfer  
HOLD  
1
2
Press  
Press  
to put the call on hold.  
MENU  
, then use  
to highlight  
OK  
INTERCOM. Press  
, then use  
to  
OK  
highlight call destination, then press  
again.  
3
4
5
When the handset or base answers, announce  
the caller.  
Press O on the handset or Kon the  
base to end the intercom call.  
Press P(on the receiving handset) or  
K
(on the receiving base) to pick up the  
N
call on hold.  
8B  
34  
ATT3658B manual-updated 5/19/04 5:34 PM Page 35  
Conference Calling  
1
If one handset is already on a call, you can  
connect a second handset or base to the call by  
P
pressing  
K
on the second handset or  
on the base.  
2
Disconnect either or both handsets by  
O
pressing  
.
— OR —  
K
Disconnect the base by pressing  
.
T
N
3658B  
35  
ATT3658B manual-updated 5/19/04 5:34 PM Page 36  
PHONE BOOK  
This telephone can store up to 50 telephone numbers  
with names. Each number can be up to 32 digits long and  
each name can be up to 16 characters.  
Store a Number and Name in Phone  
Book  
1
Enter the number you want to store. The  
screen displays the number you enter. To delete  
O C  
a digit, press  
/
; to clear the screen,  
O C  
.
press and hold  
/
OO S  
M
T
555 0123  
PAUSE  
MENU  
MEM  
MEM  
2
3
Press  
. The screen displays  
ENTER NAME  
CLEAR  
SAVE  
Use the keypad and the chart on page 37 to  
enter the name  
ENTER NAME  
OFFICE_  
CLEAR  
SAVE  
To add a space, press  
. To delete a  
CLEAR  
character press  
.
SAVE  
4
Press  
. The screen displays  
ENTRY HAS BEEN  
STORED!  
PAUSE  
MENU  
MEM  
36  
ATT3658B manual-updated 5/19/04 5:34 PM Page 37  
Keypad Characters  
Dial  
Key  
Presses  
1
2
3
4
5
6
7
8
9
1
2
3
4
5
6
7
8
9
0
*
#
&
A
D
G
J
,
.
a
d
g
j
1
b
e
B
E
C
F
I
c
f
2
3
4
5
6
r
H
K
N
Q
U
X
h
k
i
L
O
R
V
Y
l
M
P
m
S
t
n
p
u
w
o
q
v
x
s
7
9
T
W
0
8
y
Z
z
*
#
37  
ATT3658B manual-updated 5/19/04 5:34 PM Page 38  
Dial a Number in Phone Book  
MEM  
1
Press  
. The screen displays  
FIND  
2
Press  
or  
to scroll through  
memory in alphabetical order  
— OR —  
Enter the first letter of a name (then  
OO S  
M
N
or  
if necessary) to display the name you’re  
searching for  
,
GEORGE  
555-0123  
N
EDIT  
— OR —  
FIND  
Press  
, then enter the first few letters of  
the name you’re searching for and press  
FIND  
again.  
3
Press Por Kto dial the displayed  
number.  
38  
ATT3658B manual-updated 5/19/04 5:34 PM Page 39  
Edit a Number/Name in Phone Book  
MEM  
1
Press  
. The screen displays  
FIND  
2
Press  
or  
to scroll through  
memory in alphabetical order  
— OR —  
Enter the first letter of a name (then  
or  
M M  
M
if necessary) to display the name you’re  
,
searching for  
GEORGE  
555-0123  
EDIT  
— OR —  
FIND  
Press  
, then enter the first few letters of  
the name you’re searching for and press  
FIND  
again.  
EDIT  
3
Press  
twice. The handset displays  
GEORGE  
555-0123  
NAME  
NUMBER  
NAME  
NUMBER  
4
5
Press  
or  
, depending on which  
you want to edit.  
Press to move the cursor to the  
character or digit you want to edit, then enter  
MORE  
the corrections as needed. Press  
or  
BACK  
to toggle between DEL, SPACE or  
PAUSE functions if necessary.  
SAVE  
6
Press  
to save changes. The screen will  
display the updated entry.  
— OR —  
Press O  
to exit without saving.  
39  
ATT3658B manual-updated 5/19/04 5:34 PM Page 40  
Delete a Number/Name in Phone Book  
MEM  
1
Press  
. The screen displays  
FIND  
2
Press  
or  
to scroll through  
memory in alphabetical order  
— OR —  
Enter the first letter of a name (then  
or  
if necessary) to display the name you’re  
M M  
,
M
searching for  
GEORGE  
555-0123  
EDIT  
— OR —  
FIND  
Press  
, then enter the first few letters of  
the name you’re searching for and press  
FIND  
again.  
EDIT  
3
4
5
Press  
. The handset displays  
GEORGE  
555-0123  
DEL  
EDIT  
DEL  
Press  
. The screen displays  
GEORGE  
555-0123  
THIS  
ALL  
To delete only the displayed name and number,  
THIS  
press  
— OR —  
To delete all records, press  
ALL  
. The screen  
displays  
ARE YOU  
SURE?  
NO  
YES  
YES  
6
To delete all records, press  
. To exit  
NO  
without deleting, press  
.
40  
ATT3658B manual-updated 5/19/04 5:34 PM Page 41  
CALLER ID OPERATION  
If you subscribe to Caller ID service with your local phone service provider,  
this phone stores all incoming calls (up to 50 at the handset ) with valid  
Caller ID information in the calls log. Name, number, time and date  
information can all be stored, if they are sent with the call. Calls are  
automatically stored in the order they are received, with call “1” stored as  
the most recent call. The calls log number appears next to the date on the  
screen display.  
JOHNSON THOMAS  
908-555-0123  
10:30P Oct12  
NOTE: The number of new calls displayed on each handset may not  
be the same. For example, if you answer a call on Handset 2, it will not  
consider that call information as new, but the other handsets will.  
If Caller ID information has been received you can see a summary of  
the new calls on the idle screen.  
HANDSET 1  
5 NEW CALLS  
REDIAL  
REDIAL  
MENU  
MEM  
If the Clock Mode is on, the screen will be  
10:30 PM  
5 NEW  
CALLS  
MENU  
MEM  
41  
ATT3658B manual-updated 5/19/04 5:34 PM Page 42  
Review Calls Log  
MENU  
OK  
1
Press  
, then press  
. The screen  
displays the most recent call in the calls log.  
JOHNSON THOMAS  
908-555-0123  
10:30P Oct12 #01  
CID  
2
Press  
or  
to scroll through call  
records.  
M M  
M
Store Record in Phone Book  
1
While the call information is displayed, press  
CID  
, then use # to scroll through dialing  
options, if you want to change the format.  
T
For example:  
555-1212  
1-555-1212  
908-555-1212  
1-908-555-1212  
— OR —  
While the call information is displayed, press #  
to scroll through dialing options if you want to  
change the format, then press  
CID  
.
For example:  
555-1212  
1-555-1212  
908-555-1212  
1-908-555-1212  
SAVE  
2
3
Press  
.
ENTRY HAS BEEN STORED!  
The screen displays  
42  
ATT3658B manual-updated 5/19/04 5:34 PM Page 43  
Display Dial  
While you are reviewing the calls log, you can dial a  
number displayed on the screen. You can change the  
format of the number using “Dialing Options” below.  
P K  
or  
Press  
to dial the displayed number.  
Dialing Options  
CID  
1
While a call record is displayed, press  
,
OPT#  
then select  
.
2
Use  
or  
to highlight the  
N
N
number the way you want to dial it.  
For example:  
M
555-1212  
1-555-1212  
908-555-1212  
1-908-555-1212  
DIAL  
Press K, Por  
to dial the  
highlighted number.  
N
The number of dialing options (up to four) available for  
each call displayed depends on the format of the  
original call.  
43  
ATT3658B manual-updated 5/19/04 5:34 PM Page 44  
Remove Call Records  
Removing a Specific Call Record  
MENU  
OK  
1
Press  
, then press  
.
2
Press  
or  
to scroll through call  
records until the call you want to delete is  
displayed.  
JOHNSON THOMAS  
908-555-0123  
10:30P Oct25 #06  
CID  
M M  
M
CID  
DEL  
3
4
Press  
displays  
, then press  
. The screen  
JOHNSON THOMAS  
908-555-0123  
10:30P Oct25 #06  
THIS  
ALL  
THIS  
Press  
. The call record is deleted and  
you hear a confirmation tone.  
Removing All Records  
MENU  
OK  
1
Press  
, then press  
.The screen  
displays the most recent call record.  
CID  
ALL  
YES  
DEL  
2
Press  
, then press  
.
JOHNSON THOMAS  
908-555-0123  
10:30P Oct25 #01  
THIS  
ALL  
3
4
Press  
. The screen displays  
ARE YOU  
SURE?  
NO  
YES  
Press  
to delete all call records or press  
to exit without deleting.  
NO  
44  
ATT3658B manual-updated 5/19/04 5:34 PM Page 45  
Answering system operation at the base  
Audible Indicators  
This system gives you voice prompts for feature  
operations and voice confirmations when you press a  
button or complete an operation.  
Turn Answering System On/Off  
O
Press  
to turn the system on or off. When  
N
the system is turned on, you will hear “Machine on” and  
O
the  
light will be lit.When turning the system on  
for the first time, it will use the default setting and  
prerecorded outgoing announcements.  
Set the Clock  
1
2
Make sure the answering system is on.  
Press t. The system announces the clock  
setting, then announces “To change clock, press  
t.”  
3
4
Press t.  
Press c until the system announces the  
correct day, then press t.  
R
5
6
Press c until the system announces the  
correct hour, then press t.  
Press c until the system announces the  
correct minutes, then press t. The  
system announces the current clock setting.  
T
NOTE: You can press and hold c to  
advance the minutes setting by tens.  
45  
ATT3658B manual-updated 5/19/04 5:34 PM Page 46  
About Mailboxes  
This answering system has three voice mailboxes. Callers using a touch tone  
phone can select the mailbox in which their messages will be recorded by  
1 2  
3
pressing  
,
, or . All other messages will be recorded in Mailbox 1.  
About Announcements  
You can record up to two different announcements — one for normal  
answering and one for when you’ve set the system to play the  
announcement only.  
Use normal answering when you want the system to record callers’  
messages. Use Announce Only when you want to give information  
to callers without accepting messages.  
If you choose not to record an announcement, the system answers with  
a pre-recorded announcement.  
The normal answering pre-recorded announcement says: “Hello. Please  
leave a message after the tone.The Announce Only pre-recorded  
announcement says: “We’re sorry, messages to this number cannot be  
accepted.”  
By setting Announce Only to on or off, you decide which announcement  
your callers will hear when the system answers a call (the system comes  
set for normal answering, with Announce Only turned off). See “Change  
announce only” on page 49 to change your announcement selection.  
46  
ATT3658B manual-updated 5/19/04 5:34 PM Page 47  
RecordYour Announcement  
NOTE: If you have assigned different mailboxes to  
different people, be sure to tell callers in your  
1 2  
, , or  
3
announcement to press  
to leave a  
message in the appropriate mailbox.  
U
1
Press  
until you hear “Change  
announcement.”  
S
r
2
Press  
. After you hear “Now recording”  
P
followed by a beep, speak toward the base to  
record an announcement up to 90 seconds long.  
N
3
Press any  
button to stop recording.  
PLAY/STOP  
The system plays back your recorded message.  
To review your announcement at any time:  
1
Press U until you hear “Change  
announcement.”  
2
Press any PLAY/STOP button.  
To delete your announcement:  
Press D during announcement playback.  
The system will use the pre-recorded  
announcement until you record a new one.  
Q
Q
Q
47  
ATT3658B manual-updated 5/19/04 5:34 PM Page 48  
Answering System Feature Setup  
You can set up one feature at a time, or you can set up a  
feature and then move on to set up another feature.  
1
2
Make sure the answering system is on.  
U
Press and release  
until you hear the  
system announce the feature you want to set.  
Refer to the Feature Summary chart on page 49 for  
a description of the features and your choices.  
c
3
4
Press  
Press  
to hear the feature’s settings.  
U
to move on to the next feature  
or press a PLAY/STOP button to exit Feature  
Setup.  
N
Q
Q
Q
48  
ATT3658B manual-updated 5/19/04 5:34 PM Page 49  
Default settings indicated by  
.
FETURE SUMMARY  
*
SYSTEM ANNOUNCES:  
DESCRIPTION/DIRECTIONS:  
“Change remote access code” Set the remote access code you  
50  
will use to access features and  
functions of the answering system  
*
from a touch tone phone. The code  
can be changed to any two-digit  
number from 40–99.  
NOTE: You can press and hold  
c
to advance the remote access  
code in increments of ten.  
“Change message alert”  
When Message Alert is turned on,  
the base beeps once every 10  
seconds when new messages have  
been received.  
Off  
*
On  
“Change announce only”  
When you turn Announce Only on,  
callers hear your announcement,  
but cannot leave a message.  
Off  
*
On  
“Change call screening”  
When you turn Call Screening off,  
you will not hear incoming messages  
as the caller leaves them.  
On  
*
Off  
“Change number of rings”  
2
Choose how many times the phone  
will ring before the system answers  
a call. With Toll Saver active, the  
system answers after two rings  
when you have new messages and  
after four rings when you have no  
new messages.  
4
6
*
Toll Saver  
NOTE: Exit Feature Setup at any time by pressing a PLAY/STOP button.  
49  
ATT3658B manual-updated 5/19/04 5:34 PM Page 50  
Listen to, Save & Delete Messages  
The system automatically saves your messages until you  
delete them, and can store approximately 15 minutes of  
messages, memos, and announcements  
Q
Q
Q
(up to a maximum of 99 messages).  
Before playing a message, the system announces the day  
and time it was received. While the message plays, the  
message window displays the number of the message.  
After playing the last message in a mailbox, the system  
announces “End of messages.” If the system has less than  
five minutes of recording time left, it announces the  
remaining time.  
To repeat a message, press and release  
.
To playback a message at half the normal speed,  
S
press and hold  
.
To skip a message, press and release  
To playback a message at twice the normal  
.
speed ,press and hold  
.
Play Messages  
Press a PLAY/STOP button to play messages in a mailbox.  
Press again to stop playback.  
Delete Messages  
Press D to delete the message that’s  
playing.  
To delete all messages in a mailbox, press  
D, then the appropriate PLAY/STOP  
button.  
NOTE: You cannot delete a message until it’s been  
reviewed, deleted messages cannot be recovered.  
50  
ATT3658B manual-updated 5/19/04 5:34 PM Page 51  
Adjust PlaybackVolume  
Press VOLUME +or VOLUME -to adjust the base  
speaker volume while playing back messages.  
P
N
3658B  
Call Screening/Intercept  
1
Make sure the answering system and call  
screening are on, and set the message playback  
volume control above level 1 so you can hear the  
caller’s message.  
2
3
If you decide to take the call, press Pon  
the handset.  
If you pick up an extension phone during the  
announcement and the announcement does not  
stop right away, press and release the telephone  
switchhook at the extension.  
OO  
51  
ATT3658B manual-updated 5/19/04 5:34 PM Page 52  
Record a Memo  
You can record a memo up to four minutes long to store as an  
incoming message.  
1
2
Press and release  
.
Press a PLAY/STOP button to select a mailbox  
for the memo. After the beep, speak toward the  
microphone. The message window displays the  
length of your memo.  
3
To stop recording, press the PLAY/STOP button  
again.  
Q
Q
Q
52  
ATT3658B manual-updated 5/19/04 5:34 PM Page 53  
MESSAGE WINDOW DISPLAY  
WINDOW DISPLAYS: WHEN:  
No messages in any mailbox  
0
Total number of messages in all mailboxes, or  
current message number during message  
playback.  
1 99  
Memory is full, or total number of messages  
is 99  
0 99 F  
Counting to  
Duration of announcement or memo  
recording (maximum announcement length is  
90 seconds)  
1 99  
, flashing  
Length of recording is more than 99 seconds  
99  
, steadily for  
Indicates volume level selected when  
VOLUME +or VOLUME -is pressed  
1 8  
one second  
Current Remote Access Code (40–99) while  
setting  
40 99  
Announce Only mode  
A
or  
, steadily for  
Displayed when any setting is changed  
from on or off  
On OF  
one second  
normal display  
Clock needs to be set  
CL  
System is answering a call or is in remote  
operation  
––  
, flashing  
––  
System is in programming mode or initializing  
53  
ATT3658B manual-updated 5/19/04 5:34 PM Page 54  
ANSWERING SYSTEM OPERATION at touch tone phone  
Connect with the Answering System  
You can access many features of this system remotely from a touch  
tone phone.  
1
2
Dial your telephone number.  
When the system answers, enter your Remote Access Code  
(preset to 50). The system beeps once and then announces  
the number of new messages.  
3
4
Enter a remote command (see “Remote Access Commands” on  
page 55).  
Press *0to exit remote operation.  
Voice Menu  
The system has voice prompts to help you with remote operation.  
Press *5to hear the menu while remotely connected to the answering  
system.  
54  
ATT3658B manual-updated 5/19/04 5:34 PM Page 55  
REMOTE ACCESS COMMANDS  
FUNCTION:  
COMMAND:  
Play messages  
in a mailbox  
Press #, then enter the appropriate  
mailbox number(1, 2, or 3). The system  
plays new messages. If there are no new  
messages, the system plays old messages.  
Repeat a message  
Skip a message  
Press #4while message is playing; press #  
4twice back up another message.  
Press #6while message is playing; each  
press advances another message.  
Stop  
Press #5.  
Save messages  
Delete message  
Hang up.  
Press #9while message is playing.  
Review announcement Press #7; system plays announcement,  
then beeps.  
Record announcement Press *7; after beep, record  
announcement, press #5to stop.  
System plays back announcement.  
Record memo  
Press *8; then mailbox number where  
you want memo recorded; speak after beep;  
press #5to exit.  
End remote access call Press *0.  
Turn system off  
Press #0; the system announces,Machine  
off.” Press #0again to turn  
the system back on.  
Turn system on  
When system is off, it answers after 10 rings  
and announces,Please enter your remote  
access code.” Enter your remote access  
code.  
NOTE: If no key is pressed within 10 seconds of entering remote  
access code, the voice menu will be announced. After the voice menu  
announcement, if no key is pressed within 20 seconds, the remote  
access call will automatically end.  
55  
ATT3658B manual-updated 5/19/04 5:34 PM Page 56  
BATTERIES  
Battery Life  
A fully charged battery provides an average talk time of about eight hours,  
or standby time of five days.  
NOTE: Talk time and standby time may vary depending on operating  
conditions.  
Battery Indicator  
Ten to fifteen minutes before the battery charge indictor gets too low  
to operate the handset, an empty battery icon (  
) will flash on the  
LOW  
screen, you’ll hear three short tones, and the screen will display  
BATTERY  
.
If you continue to use the handset without charging the battery or replacing  
it (you can purchase a spare battery separately), the handset will turn off  
automatically when there is no longer sufficient power.  
NOTE: Monitor the battery icon to make sure your battery is  
sufficiently charged.  
Charge the Handset Battery Pack  
After a low battery indicator, the handset battery needs to be charged.  
Place the handset in the base so the CHARGING light goes on.  
The battery pack is typically charged in eight hours.  
If you repeatedly get a low battery indicator, even after eight hours of  
charging, the battery should be replaced. Use only AT&T Battery 2401,  
SKU# 91077.  
CAUTION: Charge the battery provided with or identified for  
use with this product only in accordance with the instructions and  
limitations specified in the User’s Manual, Part 1.  
56  
ATT3658B manual-updated 5/19/04 5:34 PM Page 57  
Spare Battery  
You can buy a spare handset battery (AT&T Battery 2401, SKU# 91077, sold  
separately) and keep it charged in the base at all times.  
In the event of a power failure, a fully charged battery in the spare battery  
compartment will allow you to make and receive calls from the cordless  
handset only for up to 2 1/2 hours.  
The spare battery will fully charge in 24 hours.  
57  
ATT3658B manual-updated 5/19/04 5:34 PM Page 58  
Replace the Handset Battery Pack  
1
Install the handset battery.  
Use only AT&T Battery 2401, SKU# 91077.  
Charge the handset battery.  
2
Place the handset in the base.  
Charge the battery for at least 12 hours. After the first  
charge, the battery will charge in eight hours.  
a) Remove battery  
b) Align the contacts and place  
the battery pack in the  
compartment cover by  
pressing on indentation  
and sliding downward.  
battery compartment.  
c) Replace cover by  
sliding it on its  
track up over  
battery case until  
it snaps firmly into  
place.  
58  
ATT3658B manual-updated 5/19/04 5:34 PM Page 59  
IN CASE OF DIFFICULTY  
If you have difficulty operating this phone, try the suggestions below.  
or call 1-800-222-3111. Please retain your receipt as your proof  
of purchase.  
PHONE  
PROBLEM  
SOLUTION  
If the phone does not  
work at all, check these  
items first:  
• Make sure the power cord is plugged  
into the base and an electrical outlet  
not controlled by a wall switch.  
• Make sure the telephone line cord is  
plugged firmly into the base unit and  
the telephone jack.  
• Make sure the battery pack is installed  
correctly.  
If the above suggestions do not solve the problem, try re-initializing the  
handset and base (see “To re-initialize the handset and base” on page 61).  
PROBLEM  
SOLUTION  
If you have no dial tone: Check all the previous suggestions.  
If you still do not hear a dial tone, disconnect  
the phone and try another phone in the  
same jack. If there is no dial tone on that  
phone either, the problem is probably in your  
wiring or local service.  
PROBLEM  
SOLUTION  
If you hear two beeps  
when you try to use  
the handset:  
• The handset and base are not  
communicating properly. You might be  
out of range. Move closer to the base  
and try again.  
• If moving closer to the base does not help,  
follow the directions To re-initialize the  
handset and base” on page 60.  
PH  
59  
ATT3658B manual-updated 5/19/04 5:34 PM Page 60  
PHONE  
PROBLEM  
SOLUTION  
To re-initialize the  
handset and base:  
Disconnect the power to the base.  
Remove spare battery pack (if installed).  
Remove the handset battery pack.  
Wait at least 15 seconds.  
Insert the handset battery pack.  
Connect the power to the base.  
PROBLEM  
SOLUTION  
If you hear noise or  
interference when  
using the phone:  
You may be out of range. Move closer to  
the base.  
Household appliances plugged into the  
same circuit as the base can sometimes  
cause interference. Try moving the  
appliance or the base to another outlet.  
The layout of your home or office may be  
limiting the operating range. Try moving  
the base to another location, preferably on  
an upper floor.  
Using the handset near household  
appliances (microwaves, computers,  
televisions, stereos, etc.) can sometimes  
cause interference. Move away from  
appliances while using the handset.  
PROBLEM  
SOLUTION  
It is necessary to register the handset  
to the base. Please follow instructions  
under REGISTER AN ADDITIONAL  
HANDSET on page 5 of this manual.  
If your handset dis-  
plays ENTER BASE  
ID or NO BASE SUB-  
SCRIPTION  
60  
ATT3658B manual-updated 5/19/04 5:34 PM Page 61  
PHONE  
PROBLEM  
SOLUTION  
If the phone does not  
ring when you receive  
a call:  
Make sure the ringer is on.  
Make sure the telephone line cord is  
connected firmly to the base and the  
telephone jack.  
Make sure the AC adapter is plugged firmly  
into an electrical outlet not controlled by a  
wall switch.  
You might be too far from the base; move  
closer.  
You might have too many extension phones  
on your telephone line to allow all of them  
to ring. Try unplugging some of them.  
61  
ATT3658B manual-updated 5/19/04 5:34 PM Page 62  
CALLER ID  
PROBLEM  
SOLUTION  
If the caller’s name or  
phone number is not  
displayed:  
Make sure you subscribe to Caller ID  
service from your local telephone  
company.  
Make sure the battery is charged.  
Caller ID service might not work when the  
phone is connected to a Private Branch  
Exchange (PBX).  
PROBLEM  
SOLUTION  
If the caller’s name or  
phone number is not  
displayed during  
You should call your service provider to  
confirm that you subscribe to combined  
Caller ID with Call Waiting service.  
Call Waiting:  
Caller ID information received during Call  
Waiting is displayed only on the handset  
that is in use.  
Make sure the battery is charged.  
62  
ATT3658B manual-updated 5/19/04 5:34 PM Page 63  
ANSWERING SYSTEM  
PROBLEM  
SOLUTION  
If messages are  
incomplete:  
If a caller leaves a very long message,  
part of it may be lost when the system  
disconnects the call after four minutes.  
If the caller pauses for more than seven  
seconds, the system stops recording and  
disconnects the call.  
If the system’s memory becomes full during  
a message, the system stops recording and  
disconnects the call.  
PROBLEM  
SOLUTION  
If you have difficulty  
hearing messages:  
Check the volume setting.  
PROBLEM  
SOLUTION  
If callers are unable to  
leave messages in  
Mailbox 2 or 3:  
Make sure caller is dialing from a touch  
tone phone.  
PROBLEM  
SOLUTION  
If the system does not  
Make sure that the answering system  
answer after the correct is on.  
number of rings:  
If Toll Saver is on, the number of rings  
changes to two when you have new  
messages.  
In some cases, the system may be affected  
by the ringing system used by the local  
telephone company.  
If the memory is full or the system is off,  
the system answers after 10 rings.  
63  
ATT3658B manual-updated 5/19/04 5:34 PM Page 64  
ANSWERING SYSTEM  
PROBLEM  
SOLUTION  
If CL appears in the  
message window:  
You need to reset the clock.The answering  
system clock is not set automatically with  
incoming Caller ID information.  
PROBLEM  
SOLUTION  
If the system does not  
respond to commands  
from a remote touch  
tone phone:  
Make sure you are calling from a touch  
tone phone. When you dial a number,  
you should hear tones. If you hear clicks  
instead, the phone is not a touch tone  
telephone.  
The answering system may not detect the  
Remote Access Code while your  
announcement is playing. Try waiting until  
the announcement is over before entering  
the code.  
Make sure you enter your Remote Access  
Code correctly.  
There may be noise or interference on  
the phone line you are using. Press keys  
firmly.  
PROBLEM  
SOLUTION  
If your outgoing  
announcement isn’t  
clear:  
When you record your announcement,  
make sure you speak in a normal tone of  
voice, about nine inches from the base.  
Make sure there is no “background” noise  
(TV, music, etc.) while you are recording.  
64  
ATT3658B manual-updated 5/19/04 5:34 PM Page 65  
DEFAULT SETTINGS  
DEFAULT SETTINGS  
FUNCTION:  
Handset Volume  
RingerVolume  
Ringer Melody  
KeypadTone  
DEFAULT SETTING:  
2
3
1
ON  
50  
Remote Access Code  
Clock Mode  
ON  
OFF  
OFF  
4
Message Alert  
Announce Only  
Number of Rings  
Call Screening  
ON  
65  
ATT3658B manual-updated 5/19/04 5:34 PM Page 66  
TECHNICAL SPECIFICATIONS  
TECHNICAL SPECIFICATIONS  
RF Frequency Band  
2400 MHz – 2483.5 MHz  
(Handset to base)  
RF Frequency Band  
5725 MHz – 5850 MHz  
(Base to handset)  
Number of Channels  
Channel Spacing  
95  
864 kHz  
HandsetTransmit Power +23 dBm  
BaseTransmit Power  
Sensitivity  
+29 dBm  
–93 dBm  
GFSK  
Modulation  
OperatingTemperature 0°C – 50°C  
Base UnitVoltage  
96 – 127Vrms  
(ACVoltage, 60Hz)  
Base UnitVoltage  
7Vdc @ 1A  
(DC Adapter Output)  
HandsetVoltage  
2.0 – 3.0Vdc, 1400mAh  
(2-Cell NiMH Battery)  
66  
ATT3658B manual-updated 5/19/04 5:34 PM Page 67  
INDEX  
A
D
ALL  
40, 44  
default settings 65  
DEL  
Announce Only 46, 49, 53, 65  
announcements 46, 50  
40  
D47, 50  
Dial Tone 4, 59  
dialing options 42,43  
Display Screen Messages 28  
B
Base 1, 21,26, 33, 34, 60, 66  
Base lights 30  
E
Base ringer 19, 20  
Base Unit See Base  
BASS BOOST 11  
battery 4, 7, 29, 56–58, 66  
Beeps 31, 49, 54, 55  
Belt Clip 8  
EDIT  
39, 40  
Empty (  
English 18  
ENTER NAME36  
ENTRY HAS BEEN STORED36, 42  
) 29, 56  
F
C
Feature Setup Menu 9  
Calls Log 2  
FIND  
38  
CALL ON HOLD27  
Call Screening 49  
Call Waiting 2  
Caller ID 2, 41  
c45, 48  
F 25  
French 18  
Full (  
) 29  
CID  
43, 44  
G
CL3, 53, 64  
C 36  
GLOBALPAGE32  
CLOCK ENABLE10  
CLOCK MODE10  
conference call 35  
CONTRAST17  
H
Handset 1, 2, 8, 11, 21–23, 26, 29,  
32–35, 56, 59, 60, 65, 66  
Handset battery See battery  
Handset Icons 29  
Handset ringer 12–13  
Headset 8, 11  
Hold 27, 29, 35  
HOLD  
27, 34  
67  
ATT3658B manual-updated 5/19/04 5:34 PM Page 68  
I
N
Idle Screen 9  
NATURAL BOOST11  
NEW CALLS41  
32  
interference 60, 64  
NiMH Battery pack 1  
noise or interference 60, 64  
NUMBER  
39  
K
KEYPAD TONE16  
O
O
21, 23, 24, 33–35  
9
L
OK  
LANGUAGE 18  
long tone 59  
Low Batt Tone 14  
low battery 29, 56  
LOW BATTERY56  
O45  
P
P21, 23, 24, 33, 43, 51  
Power Cord 1, 3, 6, 59  
Power Failure Backup 7  
M
MEM  
36  
memos 50  
R
MENU  
9
range limit 15  
range tone 15  
re-initialize 60  
r47, 52  
redial 24  
Message Alert 49  
message window 50, 52  
Message Window Display 53  
messages 50  
REDIAL  
messages are incomplete 63  
MICROPHONE MUTED26  
MID BOOST11  
24  
Remote Access Commands 55  
RINGER #0113  
mute 26  
M26  
Ringer Melody 13,20, 65  
RINGER MELODY13  
RingerVolume 12, 19, 65  
RINGER VOLUME12  
MUTE  
26  
68  
ATT3658B manual-updated 5/19/04 5:34 PM Page 69  
V
S
Voice Mailboxes 46  
voice prompts 45, 54  
volume 12, 19, 22, 53, 65  
VOLUME +22, 51, 53  
VOLUME -22, 51, 53  
SAVE  
9, 36, 39, 42  
SET TIME9  
sound quality settings 11  
11  
Spanish 18  
Spare Battery 7, 52  
Speaker 22, 52  
K21, 23–24, 33, 34, 43  
Speakerphone 11, 23  
standby time 56  
subscriber services 25  
X
XFER  
34  
T
talk time 56  
Technical Specifications 66  
Telephone line cord 1, 3  
THIS  
40  
Time 9, 10, 41, 50  
t 45  
Toll Saver 49  
tone 14, 15, 22, 65  
Tones 31, 56  
touch tone 46, 49, 61  
TREBLE BOOST11  
69  

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