THE EASIEST WAY TO INSTALL YOUR DRIVE
DiscWizard is a revolutionary
newWindowsprogramthat
makes it easy to install your
Seagate Medalist Pro drive.
DiscWizardhelpsyouconfigure
MEDALIST PRO HARD DRIVE
INSTALLATION GUIDE
your new drive and your computer. It analyzes your system,
lets you select various installation options and creates cus-
tomized step-by-step instructions. It also allows older comput-
ers to access the full capacity of large hard drives.
Medalist Pro 9140 (ST39140A)
Medalist Pro 6530 (ST36530A)
Medalist Pro 4520 (ST34520A)
for ATA (IDE)-Compatible PCs
YoucanrunDiscWizardtoinstall yournewharddriveif:
• You already have an existing, bootable hard drive in your
computer with at least 3 Mbytes of available disc spaceand
• Youare runningWindows3.xorWindows95.
If you can run DiscWizard,followtheinstructionsonthe
DiscWizard diskette to install your drive. Refer to this installa-
tionguideifyouneedadditionalinformation.
P
If you cannot run DiscWizard, follow the instructions in this
installation guide to install and configure your new drive.This
symbol:
indicates that additional information on a topic
appears on the back of this sheet.
1. ONE DRIVE OR TWO?
ATTACHING CABLES AND MOUNTING THE DRIVE
®
If your new Seagate drive will be the only drive in your com-
puter, youdonothavetochangeanyjumpersettings. Inthis
case, skipaheadto“AttachingCablesandMountingtheDrive.”
1 If you are installing a new ATA interface cable, attach one
end of the cable to the interface connector on your com-
puter or host adapter. The ATA cable must be no more than
18incheslong.
If you already have one hard drive in your computer and you
are installing a second drive, you must configure one drive as a
master and the other as a slave. The master drive will be the
“boot” drive(driveC), fromwhichthecomputerloadssystem
software when it first starts up. The drive is configured at the
factory for one drive only or master drive, with a jumper in-
stalled on pins G and H (see below). To configure the drive as a
slave, removeallthejumpers. ThehorizontaljumperonpinsA
2 Thread the interface cable through the drive bay and attach
the connector at the end of the interface cable to your new
drive. If you have two drives, attach the second drive to
the second connector.
Pin 1
1
and C is a spare and does not affect drive operation. If you
need to change the jumpers on your existing hard drive, see the
DiskManageronlinemanual, orcontactthedrivemanufacturer.
40-pin ATA
interface
connector
pin 1
Caution. Make sure to align pin 1 on the com-
puter or host adapter interface connector with
pin 1 on your drive or drives. Pin 1 on the
interface cable is usually indicated by a stripe
along the edge of the cable.
!
4-pin power
Master/slave
A
C
G
connector
E
jumper block
B D F H
One drive only or master
Drive is slave
Spare jumper
2. CONFIGURING YOUR COMPUTER
Before you format or partition your new drive, you must con-
BIOSSettings
Cylinders
Heads Sectors
figure your computer’s BIOS so that the computer can recog-
nize your new drive.
ST39140A
CHSaddressing
16,383
16
63
Addressablesectors 17,803,490
ST36530A
LBAaddressing
CHSaddressing
1 Turn your computer on. As your computer starts up, watch
the screen for a message describing how to run the sys-
tem setup program (sometimes called BIOS or CMOS
setup). This is usually done by pressing a special key, such
841
13,456
240
15
63
63
asDELETE
,
ESC, or 1, during startup. See your computer
F
Addressablesectors 12,715,920
ST34520A
LBAaddressing
CHSaddressing
manual for details. Press the appropriate key to run the
system setup program.
587
240
15
63
63
2 Enable LBA mode if it is available. Many BIOS use the logi-
9,408
2
cal block addressing (LBA) mode to access drives with
capacities greater than 528 Mbytes.
Addressable sectors 8,890,560
3 If your BIOS provides automatic drive detection (an “Auto”
drive type), select this option. This allows your computer
to configure itself automatically for your new drive.
4 Save the settings and exit the System Setup program
(your computer will automatically reboot).
We recommend that you use Disk Manager to partition and
format your drive,especially if your computer was built
beforemid-1994. See Section 3A, “Installation Using Disk
Manager,” below. If you do not want to use Disk Manager,
you can use the standard DOS commands to partition and
format your drive, as described in Section 3B.
If your BIOS does not provide automatic drive detection,
select “User-defined” drive settings. If your computer
supports LBA addressing, enter the LBA cylinder, head and
sector values for your drive from the table at the top of the
next column. If your computer does not support LBA ad-
dressing, enter the CHS valuesfrom the table.
Note. Setthewriteprecomp orlandingzone
parameters to zero.
3A. INSTALLATION USING DISK MANAGER
6 At this point, Disk Manager lists all the hard drives that it
can recognize. You should see your new Seagate drive and
your existing hard drive, if any.
1 Boot your computer from a bootable DOS diskette (use MS
DOS Version 5.0 or later). Booting from a diskette ensures
that the Disk Manager installation does not conflict with
any terminate-and-stay-resident (TSR) programs.
If any hard drive is not recognized, exit Disk Manager and
turn off your computer. Check all cables, jumpers and BIOS
settings. Then start at step 1 to run Disk Manager again.
2 Insert your DiscWizard diskette. The Disk Manager soft-
ware is stored on this diskette.
7 If Disk Manager recognizes all your drives, select the drive
you want to install and pressENTER. Disk Manager parti-
tions and formats the drive. If your new drive is the master
drive (Drive C), Disk Manager also configures the drive so
that you can boot from it.
3 At the DOS prompt, typeDMand pressENTER
.
a
4 Follow the onscreen instructions until you see theSelect
anInstallationOptionmenu.
5 Select either(E)asy Disk Installation or(A)dvanced Disk
3
Installation.
Note. Ifyourcomputercannotaccommodate
hard drives with capacities greater than 528
Mbytes, Disk Manager installs aDynamic
Drive Overlay(DDO) on your hard disc. If this
driver has been installed, you should see a
blue Disk Manager banner each time you boot
your computer. See the Disk Manager online
manual for details.
Because DOS computers cannot access partitions larger
than 2.1 Gbytes, Disk Manager may have to divide your
hard drive into multiple partitions. If you select(E)asy Disk
Installation,Disk Manager creates a 2.1-Gbyte partition
and a second partition using the remainder of your hard
disc. However, if most of your files are smaller than 50
Kbytes, you may want to create several smaller partitions
to make more efficient use of your hard disc space.To
createsmallerpartitions,select (A)dvancedDisk Installation
fromtheDiskManagermainmenu.
8 Follow the instructions in the post-installation screens.
YOU’RE DONE!
9140new.pm6
1
ADDRESSING DRIVE-CAPACITY LIMITATIONS
8.4 Gbtye-limit: If your drive’s capacity is greater than 8.4
Gbytes, the capacity may exceed the limits of your system
BIOS and operating system. DOS and Windows operating sys-
tems and most system BIOS limit the drive partitions to 8.4
Gbytes per physical drive. Because of this limitation, a 32-bit
file allocation table (FAT32) is needed to support drive capaci-
ties greater than 8.4 Gbytes.
Some DOS-based computers and operating systems are not
designed to accommodate large hard disc drives. The three
mostcommonsystemlimitationsarelistedbelow, alongwith
methods for overcoming these limitations. See your system
manual to determine which (if any) of these limitations applies
to your computer.
528-Mbyte limit:TheBIOSinsomeoldercomputerscannot
accommodate drives with capacities greater than 528 Mbytes.
Seagate provides free Disk Manager software with your drive
to overcome this limitation. Alternatively, you can purchase a
hard drive controller or a BIOS upgrade that supports drives
with capacities greater than 528 Mbytes.
To achieve your drive’s full capacity, you need a Windows op-
erating system that supportsFAT32and, device support for
drives greater than 8.4 Gbytes, from one of the following:
• Third-party device driver, such as Disk Manager (Disk
Manager is provided on the DiscWizard diskette included
with your drive), or
The 32-bit disk access feature in Windows 3.1 does not work
with drives that have capacities greater than 528 Mbytes. If
you want to use 32-bit disk access with Windows 3.1, install
the Seagate replacement driver 32-bit access driver,
SEG32BIT.386locatedonyourDiscWizarddiskette. Formore
information, refer to the back sheet of this poster.
• An intelligent ATA Host Adapter, or
• A system BIOS upgrade. Refer to the back of this sheet for
BIOSupgradeinformation.
4,092-cylinder limit:TheBIOSinsomecomputerscannot
support drives that have more than 4,092 cylinders. If you
install a drive that has more than 4,092 cylinders in one of
these computers, the computer may “freeze” or fail to boot.If
this occurs, see “Advanced Troubleshooting” on the back side
of this sheet.
3B. STANDARD DOS INSTALLATION
4 Select “Create DOS partition or logical DOS drive” by
Caution. Partitioning or formatting a drive
pressing1. Then pressENTER
.
!
erases all data on it. Seagate assumes no
liability if you erase your data.
5 Select “Create primary DOS partition” by pressing1 again.
Then pressENTER. Create your first drive partition. If you
are creating a partition that will be used to boot your com-
puter (drive C), make sure that the partition is marked
active.
Drive Partitioning
Partitioning a hard drive divides it into sections (partitions)
that function as separate logical drives (labeled C, D, E, etc.).
b
6 Create an extended partition and additional logical drives,
as necessary, until all the space on your new hard drive
has been partitioned.
Because DOS computers cannot access partitions larger than
2.1 Gbytes, you must divide large-capacity hard drives into
multiple partitions. In creating partitions, keep in mind that the
3
larger the partition, the more drive space is taken up in un-
used clusters. To partition your new drive:
7 When the partitioning is complete, reboot your computer.
Drive Formatting
1 Insert a bootable DOS diskette in your diskette drive and
restart your computer (We recommend using DOS Version
5.0 or later).
At the A: prompt, typeformatx: /s, wherexis the letter of
your first new partition. Repeat this process for all the new
partitions you have created.
2 Insert a DOS program diskette that contains the FDISK.EXE
and FORMAT.COM programs into your diskette drive. At the
Caution. Make sure to use the correct drive
letters so that you do not format a drive that
A: prompt, typeFDISK and pressENTER
.
!
3 If you have two hard drives installed, the FDISK menu
displays five options. Option five allows you to select the
drive you want to partition. Make sure that your new drive
is selected.
already contains data.
After you format your drive, it is ready to use.
YOU’RE DONE!
2/9/98, 9:31 AM
Cable Select Jumper
Basic Troubleshooting
Some computers differentiate between master and slave drives using
specially designed interface cables that have the line to pin 28 (the Cable
Select pin) removed or cut at one connector. The connector that has pin
28 disabled is used for the slave drive. See your computer manual to
determine whether your computer supports this feature. To configure
your Seagate drive for cable select, place a jumper on pins E and F as
shown below.
If you have installed your drive and it does not function properly, perform
the following basic checks:
Warning. Always turn off the computer before
changing jumpers or unplugging cables and cards.
Wear a ground strap or take other antistatic
precautions while working on your computer or
handling your drive.
Remote LED Connection
You can connect a remote LED to pins C (–) and D (+) as shown in the
figure below. Do not install a jumper on these pins. Because the jumper
block uses a 0.1-inch connector, you may need to replace the current
connector. Use Seagate connector part number 10562-001 or equivalent.
Verify compatibility. Verify that the host adapter and drive are
appropriately matched to each other and to your computer. Refer to the
relevant documentation for details.
•
Check all cards. Verify that all cards are seated in their slots on the
motherboard and secured with mounting screws.
•
Check all connectors and cables. Make sure all ribbon and power cables
•
are securely connected. Ribbon cables are easily damaged, especially at
the connector. Try a new cable known to be good. Make sure no
connector pins are bent. Verify that pin 1 on the interface cable is aligned
with pin 1 on the drive and host adapter (see figures and instructions on
the front of this sheet).
A
C E G
Master/slave
jumper block
F H
B D
Enable Cable Select
Verify jumper settings. Review the instructions on this sheet and in your
host adapter installation guide. Make sure all appropriate jumpers are
installed or removed as necessary.
•
+
Remote LED connection
Check your power-supply specifications. Each time you add a new
•
device to your computer, make sure your computer’s internal power
supply can support the total power demand. If necessary, consult your
dealer for a new power supply.
The Disk Manager Online Manual
Disk Manager contains an extensive online manual. This manual includes
detailed installation instructions, troubleshooting and a list of master/
slave jumper settings for many popular hard drives. To view the Disk
Manager online manual, insert the Disk Manager diskette into drive A
and type A:\DM /H. Then press ENTER. You can also view the online manual
from within Disk Manager by selecting (V)iew/Print Online Manual in the
main menu.
Verify the drive-type settings in the system setup program. The drive-
•
type settings in the system BIOS must not exceed the physical
specifications of your drive. Also, the settings must not exceed the
limitations set by the operating system and BIOS.
Check for viruses. Before you use someone else’s diskette in your system
for the first time, scan the diskette for viruses.
•
Advanced Troubleshooting
If you have performed the preceding basic checks but the problem persists,
follow these guidelines for troubleshooting specific cases.
Booting from a Diskette
If Disk Manager installs the dynamic drive overlay (DDO) to access the full
capacity of your drive, the DDO must load into memory before the
operating system loads. This occurs automatically when you boot from
your drive. However, if you boot from a diskette, the DDO will not be
loaded and you will not be able to access your hard drive. The following
procedure allows you to boot from a diskette and still access your hard
drive.
After you install your new drive, your computer will not boot, and no
error message shows on the screen.
Check your computer manual or BIOS manufacturer to determine
•
whether your BIOS supports drives that have more than 4,096 cylinders.
If your system has this limitation, use the following procedure to
configure your computer:
1
2
3
Boot the computer from the hard disc (with no diskette in the
diskette drive).
1
Turn off your computer, open the case, and remove your new
Seagate drive.
When the Disk Manager banner appears on the screen, immediately
press the SPACEBAR (you have about 2 seconds).
Insert your boot diskette and press the SPACEBAR again.
Caution. To avoid electrostatic discharge damage to
your computer or hard drive, make sure you are
well-grounded before touching the drive, cable,
connector or jumpers.
!
If you boot from a diskette regularly, you can create a Dynamic Drive
Overlay boot diskette. It loads DDO into memory, then loads the
operating system. See the Disk Manager online manual for more
information about creating a dynamic drive overlay boot diskette.
2
Place a jumper on pins A and B on the master/slave jumper block as
shown below. This enables the alternate capacity option that causes the
drive to appear to your BIOS as having a 2.1-Gbyte capacity (4,092
Supported Operating Systems
Check for I/O address conflicts. To isolate the conflict, verify that the drive
and host adapter are compatible with your computer. Turn off the
computer and remove all the peripheral adapter cards except for the
video card and host adapter. If the computer recognizes the drive
when you reboot the computer, turn off the computer. Reinstall the
other peripheral cards, one at a time, until the conflict reoccurs. After you
have isolated the source of the address conflict, you can resolve the
conflict by changing the I/O address of the peripheral that appears to
cause the conflict.
•
•
If you need assistance installing your drive, consult your dealer. Dealers
are familiar with their unique system configurations and can help you
with system conflicts and other technical issues. If you need additional
assistance with your Seagate drive or other Seagate products, use one
of the Seagate technical support services listed below.
®
SeaFONE
1-800-SEAGATE
Seagate’s 800 number (1-800-732-4283) allows toll-free access to
automated self-help services, providing answers to commonly asked
questions, troubleshooting tips and specifications for disc drives and tape
drives. This service is available 24 hours daily and requires a touch-tone
phone. International callers may reach this automated self-help service by
dialing 408-456-4496.
If Disk Manager has installed the DDO on your hard drive and you have
booted directly from a diskette, the information in the boot record for the
drive may not have been loaded. Make sure there is no diskette in Drive A
and reboot. If you want to boot from the diskette, follow the “Booting with
a Diskette” instructions under “Advanced Disk Manager Options.”
The dealer partitioned and formatted the drive for you in the store,
but the drive does not respond when you install it.
Online Services
SeaNET
Reboot the computer and make sure the drive spins up. Check all cables.
•
•
•
You can obtain technical information about Seagate products over
Make sure the power supply is adequate for system needs.
the Internet from Seagate’s World Wide Web home page
You can also send e-mail with your technical questions to
discsupport @ seagate.com.
Make sure the DOS version the dealer used to partition and format the
drive is the same version you have installed in your computer. If it isn’t,
see your dealer.
Verify the drive-type values in the system setup program. You must install
the drive using the same drive-type values your dealer used to partition
the drive.
•
Seagate CompuServe Forum
Online technical support for Seagate products is available on CompuServe.
To access our technical support forum, type go seagate. This forum
provides information similar to that found on SeaBOARD. In addition, you
can type questions or browse through previous questions and answers on
the forum messages.
Check for I/O address conflicts between peripheral cards.
•
•
Check for viruses.
The system hangs in FDISK or fails to create or save the partition record.
SeaBOARD®
Check all cables.
•
•
•
•
SeaBOARD is a computer bulletin board system that contains information
about Seagate disc and tape drive products and is available 24 hours daily.
Set your communications software to eight data bits, no parity and one stop
bit (8-N-1).
Your DOS diskette may be corrupted. Try using a backup DOS diskette.
Make the partitions smaller.
Change the interrupt jumper setting on the host adapter.
Location
Australia
France
Phone number
Location
Taiwan
Thailand
UK
Phone number
886-2-2719-6075
662-531-8111
44-1628-478011
405-936-1600
Some BIOS have a Track 0 protection feature that protects Track 0 from
•
61-2-9756-2359
33 1-48 25 35 95
49-89-140-9331
viruses. This may cause FDISK to hang the system. You must disable this
feature in the system setup program before you can use FDISK. See your
computer reference guide for assistance. Be sure to re-enable this
important feature when FDISK is done.
Germany
USA
FAX Services
The system error message, “ Drive not Ready,” appears.
Check all cable connections. Make sure pin 1 of the drive is connected to
pin 1 of the hard-disc controller or host adapter.
SeaFAX®
•
You can use a touch-tone telephone to access Seagate’s automated FAX
system to receive technical support information by return FAX. This service
is available 24 hours daily.
Make sure the power supply is adequate for system needs.
•
•
Reboot the computer and make sure the drive spins up.
Location
Australia
Germany
Phone number
61-2-9756-5170
49-89-1430-5102
Location
UK
USA
Phone number
44-1628-894084
405-936-1620
The FDISK error message, “ No Fixed Disk Present,” appears.
Make sure the power supply is adequate for system needs.
•
Verify the drive-type values in the system setup program.
•
Seagate Technical Support FAX
You can FAX questions or comments to technical support specialists
24 hours daily. Responses are sent during business hours.
Check for I/O address conflicts.
•
The drive does not format to full capacity.
Verify the drive-type values in the system setup program. One of the
following problems may have occurred:
•
Location
Australia
France
Germany
Hong Kong 852-2368 7173
Japan 81-3-5462-2979
Phone number
Location
Korea
Singapore
Taiwan
UK
Phone number
82-2-556-4251/7395
65-488-7528
886-2-2715-2923
44-1628-890660
405-936-1685
61-2-9725-4052
33 1-46 04 42 50
49-89-1430-5100
– The values may be set with an incorrect translation characteristic.
– You may have entered a parameter value that exceeds the physical
capacity of the drive.
USA
– You entered a translation characteristic that does not take advantage of
the drive’s full capacity.
shown below. This enables the alternate capacity option that causes the
drive to appear to your BIOS as having a 2.1-Gbyte capacity (4,092
cylinders, 16 heads, 63 sectors per track). You may need third-party
partitioning software, such as Disk Manager, to achieve full capacity of
the drive.
Supported Operating Systems
The Disk Manager dynamic drive overlay provides support for drives
that have capacities greater than 528 Mbytes under MS-DOS, Windows
3.x, Windows 95, Windows NT 3.51, Window NT 3.50 (requires DM
upgrade drivers), OS/2 V3.0 (Warp full pack), and OS/2 V2.0–3.0
(requires DM upgrade drivers). Disk Manager does not support 32-bit
FAT in Windows 95.
Before you install a non-DOS operating system on the drive, install DOS
and Disk Manager and make sure that the drive is bootable. Instructions
for running the dynamic drive overlay with other operating systems are
available in the Disk Manager online manual.
A
C E G
Master/slave
jumper block
Removing the Dynamic Drive Overlay
B D F H
If Disk Manager installs a dynamic drive overlay (DDO) and you do not
need this software to access the full capacity of your drive, you can
remove the dynamic drive overlay without losing your data. However,
you will lose access to the full capacity of your drive unless you have
another method for accessing high-capacity drives (see Addressing
Drive-Capacity Limitations on the front side of this sheet). Follow the
instructions below to remove a DDO from a drive.
Alternate capacity
jumper
Limit capacity to 1.2 Gbytes
(4,092 cylinders)
3
4
Remount your drive in the computer and replace the computer cover.
Insert a bootable DOS diskette into drive A and turn on the computer. It
should boot from drive A and automatically detect the new drive as a
2.1-Gbyte drive.
5
6
7
Insert your DiscWizard diskette into drive A and type A:\DM. Then
press ENTER. This runs the Disk Manager program.
Caution. Before you attempt to remove a DDO,
make a backup copy of all the data on your hard
!
disc. Also, run CHKDSK, SCANDISK or a third-
party equivalent to detect and repair any damaged
files before you follow the procedure below. If the
DDO migration program encounters a serious file
problem or is interrupted by a power loss or
hardware failure, the migration will fail and your
data will be lost.
Follow the Disk Manager instructions to install the dynamic drive overlay
and to partition and format your new drive to its full capacity.
After Disk Manager is done, reboot your system. You should see the
Disk Manager banner and be able to access the full capacity of your new
drive.
The screen remains blank when you power up the system.
If the steps listed above do not remedy this problem, try the following:
1
2
3
4
5
6
Boot the computer to Drive C.
Make sure the monitor is plugged in and turned on.
•
Insert your DiscWizard diskette into Drive A.
Type A:\DM to start Disk Manager.
Select the Select Installation Options Menu.
Select (M)aintenance Menu.
Check all cards.
•
Make sure the video card is seated in its slot and secured with
mounting screws.
•
Turn off the computer and remove the drive host adapter. If the screen
turns on after you reboot, the host adapter may be incompatible or
defective. If so, see your dealer.
•
Select (M)igrate Dynamic Drive. This program moves the data on your
drive so that it can be accessed without the DDO. The migration may
take up to an hour to complete, depending on the size of your drive.
The system does not recognize the drive.
7
8
When the migration program has finished, exit Disk Manager.
Check all cables.
Remove the diskette and reboot the computer. Enter your system
setup program (see your system manual for details).
•
Make sure the power supply is adequate for system needs.
•
9
Configure the hard drive with the Cylinder/Head/Sector parameters
shown for your drive in the table in Section 2, “Configuring Your
Computer,” on the front side of this sheet. Save your changes and
exit the system setup program.
Reboot the computer and listen to make sure the drive motor starts up. If
the drive is very quiet, it may be difficult to hear its discs reach operating
speed. If the drive motor does not start up, recheck all drive cables.
•
Verify that for each drive, a drive-type is listed in the system setup
program.
•
10 When your computer has rebooted, insert the DiscWizard diskette
into drive A.
Try rebooting your computer by pressing the CTRL ALT and DELETE keys
,
•
11 Type A:\DM and choose the Maintenance Menu.
12 Select Uninstall (D)isk Manager.
simultaneously. If the drive is recognized after you reboot the system, the
computer BIOS test may be completing before the drive is ready.
One solution is to slow the processor speed during startup. If your
computer has a turbo switch, set it to slow speed before turning the
computer on. If there is no turbo switch, you may be able to use
keyboard commands; see your computer manual for details. After the
computer is up and running, return the processor to the fast speed.
13 Select the correct drive to uninstall.
14 When the uninstall is complete, exit Disk Manager and reboot.
Note. Disk Manager can also remove a drive overlay
placed by the EZ-Drive program. Select (C)onvert
Drive Format from the Maintenance Menu.
Another solution is to warm-boot your computer after every power-on.
9140new.pm6
2
– You entered a translation characteristic that does not take advantage of
the drive’s full capacity.
– The drive’s physical specifications exceed the translation limits imposed
by the BIOS.
Direct-Support Services
Seagate Technical Support
For one-on-one help, you can talk to a technical support specialist during
local business hours. Before calling, note your system configuration and
drive model number (STxxxxx).
Caution. If you change the drive-type values in the
system setup program, you must partition and
format the drive again. This erases data on the drive.
!
Location
Australia
France
Germany
Hong Kong 852-2368 9918
Phone number
Location
Singapore
Taiwan
UK
USA
USA
Phone number
65-488-7584
886-2-2514-2237
44-1628-894083
1-800-SEAGATE or
405-456-4496
If you have partitioned the drive into individual logical drives, you may
need to make the partitions smaller to access the full drive capacity.
•
•
61-2-9725-3366
33 1-41 86 10 86
49-89-140-9332
If your computer supports LBA mode, you may need to enable LBA
mode in the system setup program to access the full capacity of the drive.
Refer to your computer’s reference guide to find out how to enable LBA.
Korea
82-2-531-5800
Your computer may not support drives that have more than 4,096
cylinders. Follow the instructions for After you install your new drive, your
computer will not boot, and no error message shows on the screen.
•
SeaTDD™
405-936-1687
Using a telecommunications device for the deaf (TDD), you can send
questions or comments 24 hours daily and exchange messages with a
technical support specialist between 8:00
The DOS messages “ Disk Boot Failure,” “ Non-System Disk” or
“ No ROM Basic – SYSTEM HALTED” appear.
A.
M. to 12:15
P.M. and
1:30 M. to 6:00 M. (central time) Monday through Friday.
P
.
P.
Reinstall the DOS system files using the DOS SYS utility.
•
Check all cables.
•
Use FDISK to verify that the primary partition is active.
•
•
Keep your original box and packing materials for storing or shipping your drive. The box has
a Seagate Approved Package label. Shipping a
drive in an unapproved container voids the
Check for viruses.
The system error message, “ HDD controller failure” appears.
warranty. Call your authorized Seagate
distributor for information on packing
materials. The figure to the right shows how a
drive fits in an approved single-pack box,
including the packing materials.
Confirm the jumper settings on the drive.
•
Foam
Antistatic bag
Verify the drive-type settings in the system setup program.
•
Warranty. See your authorized Seagate
distributor or dealer. Preinstalled or bundled
software is provided “as is.” There are no
warranties of merchantability or fitness for a
particular purpose. All such warranties are
expressly and specifically disclaimed.
Drive
Foam
32-bit Disk Access with Windows 3.1
The 32-bit disk access feature in Windows 3.1 does not work with drives
that have capacities greater than 528 Mbytes. If you want to use 32-bit disk
access under Windows 3.1, install the Seagate replacement 32-bit access
driver, SEG32BIT.386, located on your DiscWizard diskette.
Maintenance and repair. Seagate drives
do not require maintenance. The head/disc
assembly is sealed; a broken seal voids the
warranty. Seagate customer-service centers
are the only facilities authorized to repair
Seagate drives.
BIOS Upgrades
If you need to upgrade your BIOS, contact the appropriate BIOS
manufacturer listed below.
Electromagnetic Compliance for the
European Union. This model complies with the European Union requirements of the
Electromagnetic Compatibility Directive 89/336/EEC of 03 May 1989 as amended by
Directive 92/31/EEC of 28 April 1992 and Directive 93/68/EEC of 22 July 1993.
American Megatrends (AMI):
1-800-828-9264
Compliance of this drive, as a system component, was confirmed with a test system. We
cannot guarantee that your system will comply. The drive is not meant for external use
(without properly designed enclosure, shielded I/O cable, etc.).
Award Software International, Inc.:
1-508-686-6468
Sicherheitsanleitung 1. Das Gerrät ist ein Einbaugerät, das für eine maximale
Umgebungstemperatur von 55°C vorgesehen ist. 2. Zur Befestigung des Laufwerks
werden 4 Schrauben 6-32 UNC-2A benötigt. Bei seitlicher Befestigung darf die maximale
Länge der Schrauben im Chassis nicht mehr als 3,3 mm und bei Befestigung an der
Unterseite nicht mehr als 5,08 mm betragen. 3. Als Versorgungsspannugen werden
benötigt: +5V ± 5% 0,6A; +12V ±% 0,8A (1,9A fur ca. 30 Sek. fur ± 10%) 4. Die
Versorgungsspannung muss SELV entsprechen. 5. Alle Arbeiten auf dem Festplatte
dürfen nur von Ausgebildetem Servicepersonal durchgeführt werden. Bitte entfernen Sie
nicht die Aufschriftenschilder des Laufwerkes. 6. Der Einbau des Laufwerkes muss den
Anforderungen gemäss DIN IEC 950 VDE 0805/05.90 entsprechen.
Microid Research/Mr. BIOS:
(Upgrades from Unicore Software)
1-800-800-2167
Phoenix Technologies Ltd.:
(Upgrades from Microfirmware)
1-800-767-5465
SystemSoft:
Seagate, Seagate Technology, and the Seagate logo are registered trademarks of Seagate
Technology, Inc. SeaFAX, SeaFONE, SeaBOARD, SeaNET, SeaTDD, Medalist, the Medalist
logo and DiscWizard are either trademarks or registered trademarks of Seagate
Technology, Inc. or one of its subsidiaries. All other trademarks or registered trademarks
are the property of their respective owners.
Seagate reserves the right to change, without notice, product offerings or
specifications. No part of this publication may be reproduced in any form without
written permission from Seagate Technology, Inc.
© 1998 Seagate Technology, Inc.
920 Disc Drive, Scotts Valley, CA 95066, USA
Publication Number: 32660-001, Rev. A, January 1998, Printed in USA
2/9/98, 9:31 AM
THE EASIEST WAY TO INSTALL YOUR DRIVE
WHAT YOU WILL NEED
HANDLE WITH CARE!
Disc drives are extremely fragile. Do not drop or jar
DiscWizard is a revolutionary
newWindowsprogramthat
makes it easy to install your
Seagate Medalist Pro drive.
•
•
•
Straight-edge and Phillips screwdrivers
MEDALISTPRO HARD DRIVE
INSTALLATION GUIDE
your drive.
Drivemountingscrews
AnATA interface cable (max length:18 inches), and
available40-pinconnector.
DiscWizardhelpsyouconfigure
Keep the drive in its antistatic bag until you are ready
to install it.
your new drive and your computer. It analyzes your system,
lets you select various installation options and creates cus-
tomized step-by-step instructions. It also allows older comput-
ers to access the full capacity of large hard drives.
•
•
•
An unused drive power cable for your new drive
A bootable system diskette
Medalist Pro 9140 (ST39140A)
Medalist Pro 6530 (ST36530A)
Medalist Pro 4520 (ST34520A)
for ATA (IDE)-Compatible PCs
If you are mounting this 3.5-inch drive in a 5.25-inch drive
bay, you need a mounting adapter or frame kit. Also, you
may need drive mounting rails if your drive bay is not
designedfordirectmounting.
Protect your drive from static discharge by making sure you
are well-grounded before touching the drive. We recommend
wearingagroundedwriststrapthroughouttheinstallation
process. Do not touch the connectors or any part of the
printed circuit board.
YoucanrunDiscWizardtoinstall yournewharddriveif:
•
You already have an existing, bootable hard drive in your
computer with at least 3 Mbytes of available disc spaceand
BEFORE YOU BEGIN
•
Youare runningWindows3.xorWindows95.
•
•
•
Make sure your computer is turned off before you open the
case.
If you can run DiscWizard, followtheinstructionsonthe
DiscWizard diskette to install your drive. Refer to this installa-
tionguideifyouneedadditionalinformation.
P
Always handle the drive by its edges or frame.
Readthehandlingprecautionsattherightandinspectthedrive
tomakesurethatitisnotdamaged.
If you cannot run DiscWizard, followtheinstructionsinthis
installation guide to install and configure your new drive.This
Save your foam-lined Seagate disc drive box. This box has
been approved by Seagate for shipping a Seagate disc
drive. Using any other container or packing material voids
your drive warranty.
symbol:
indicates that additional information on a topic
Do not apply pressure or attach labels to the circuit
board or the top of the drive.
appears on the back of this sheet.
1. ONE DRIVE OR TWO?
ATTACHING CABLES AND MOUNTING THE DRIVE
®
If your new Seagate drive will be the only drive in your com-
puter, you do not have to change any jumper settings. In this
case, skipaheadto“AttachingCablesandMountingtheDrive.”
1
If you are installing a new ATA interface cable, attach one
end of the cable to the interface connector on your com-
puter or host adapter. The ATA cable must be no more than
18incheslong.
Power
connector
If you already have one hard drive in your computer and you
are installing a second drive, you must configure one drive as a
master and the other as a slave. The master drive will be the
“boot” drive(driveC), fromwhichthecomputerloadssystem
software when it first starts up. The drive is configured at the
factory for one drive only or master drive, with a jumper in-
stalled on pins G and H (see below). To configure the drive as a
slave, removeallthejumpers. ThehorizontaljumperonpinsA
2
Thread the interface cable through the drive bay and attach
the connector at the end of the interface cable to your new
drive. If you have two drives, attach the second drive to
the second connector.
Interface
connector
Pin 1
Pin 1
1
and C is a spare and does not affect drive operation. If you
need to change the jumpers on your existing hard drive, see the
DiskManageronlinemanual, orcontactthedrivemanufacturer.
computers also require drive mounting rails,
which can be obtained from your distributor or
computermanufacturer.
3
Slide the drive carefully into the drive bay. Secure the drive
with four 6-32 UNC-2A mounting screws in either the side-
mountingholesorthebottom-mountingholes. Donotover-
tighten the screws. The screws should be inserted no more
than0.22inchintothebottommountingholesandnomore
than0.14inchintothesidemountingholes. Donotuse
metric screws.
4
5
Attach a power cable to each drive. If your computer does
not have an unused power connector, you can purchase a
Y-shaped power cable from your computer dealer.
40-pin ATA
interface
connector
pin
1
Caution. Make sure to align pin 1 on the com-
puter or host adapter interface connector with
pin 1 on your drive or drives. Pin 1 on the
interface cable is usually indicated by a stripe
along the edge of the cable.
!
4-pin power
connector
Master/slave
jumper block
Check all cable connections and then replace your com-
puter cover. Continue to step 2 below.
A
B
C
E
F
G
D
H
One drive only or master
Note. If you are mounting the drive in a 5.25-
inch drive bay, you need a mounting adapter or
frame kit. Contact your computer dealer. Some
Drive is slave
Spare jumper
ADDRESSING DRIVE-CAPACITY LIMITATIONS
2. CONFIGURING YOUR COMPUTER
BIOSSettings
Cylinders
Heads Sectors
8.4 Gbtye-limit: If your drive’s capacity is greater than 8.4
Gbytes, the capacity may exceed the limits of your system
BIOS and operating system. DOS and Windows operating sys-
tems and most system BIOS limit the drive partitions to 8.4
Gbytes per physical drive. Because of this limitation, a 32-bit
file allocation table (FAT32) is needed to support drive capaci-
ties greater than 8.4 Gbytes.
Some DOS-based computers and operating systems are not
designed to accommodate large hard disc drives. The three
mostcommonsystemlimitationsarelistedbelow, alongwith
methods for overcoming these limitations. See your system
manual to determine which (if any) of these limitations applies
to your computer.
Before you format or partition your new drive, you must con-
figure your computer’s BIOS so that the computer can recog-
nize your new drive.
ST39140A
CHSaddressing
16,383
16
63
Addressablesectors 17,803,490
ST36530A
LBAaddressing
CHSaddressing
1
Turn your computer on. As your computer starts up, watch
the screen for a message describing how to run the sys-
tem setup program (sometimes called BIOS or CMOS
setup). This is usually done by pressing a special key, such
841
13,456
240
15
63
63
528-Mbyte limit:TheBIOSinsomeoldercomputerscannot
accommodate drives with capacities greater than 528 Mbytes.
Seagate provides free Disk Manager software with your drive
to overcome this limitation. Alternatively, you can purchase a
hard drive controller or a BIOS upgrade that supports drives
with capacities greater than 528 Mbytes.
To achieve your drive’s full capacity, you need a Windows op-
erating system that supports FAT32and, device supportfor
drives greater than 8.4 Gbytes, from one of the following:
asDELETE, ESC, or 1, during startup. See your computer
manual for details. Press the appropriate key to run the
system setup program.
F
Addressablesectors 12,715,920
ST34520A
LBAaddressing
CHSaddressing
587
9,408
240
15
63
63
•
Third-party device driver, such as Disk Manager (Disk
ManagerisprovidedontheDiscWizarddisketteincluded
with your drive), or
2
Enable LBA mode if it is available. Many BIOS use the logi-
2
cal block addressing (LBA) mode to access drives with
capacities greater than 528 Mbytes.
Addressable sectors 8,890,560
The 32-bit disk access feature in Windows 3.1 does not work
with drives that have capacities greater than 528 Mbytes. If
you want to use 32-bit disk access with Windows 3.1, install
the Seagate replacement driver 32-bit access driver,
SEG32BIT.386 located on your DiscWizard diskette. For more
information, refer to the back sheet of this poster.
•
•
An intelligent ATA Host Adapter,or
3
If your BIOS provides automatic drive detection (an “Auto”
drive type), select this option. This allows your computer
to configure itself automatically for your new drive.
4
Save the settings and exit the System Setup program
(your computer will automatically reboot).
A system BIOS upgrade. Refer to the back of this sheet for
BIOSupgradeinformation.
We recommend that you use Disk Manager to partition and
format your drive, especially if your computer was built
beforemid-1994. See Section 3A, “Installation Using Disk
Manager,” below. If you do not want to use Disk Manager,
you can use the standard DOS commands to partition and
format your drive, as described in Section 3B.
If your BIOS does not provide automatic drive detection,
select “User-defined” drive settings. If your computer
supports LBA addressing, enter the LBA cylinder, head and
sector values for your drive from the table at the top of the
next column. If your computer does not support LBA ad-
dressing, enter the CHS valuesfrom the table.
4,092-cylinder limit:TheBIOSinsomecomputerscannot
support drives that have more than 4,092 cylinders. If you
install a drive that has more than 4,092 cylinders in one of
these computers, the computer may “freeze” or fail to boot.If
this occurs, see “Advanced Troubleshooting” on the back side
of this sheet.
Note. Setthe writeprecomp orlandingzone
parameters to zero.
3A. INSTALLATION USING DISK MANAGER
3B. STANDARD DOS INSTALLATION
6
7
At this point, Disk Manager lists all the hard drives that it
can recognize. You should see your new Seagate drive and
your existing hard drive, if any.
4
5
Select “Create DOS partition or logical DOS drive” by
1
Boot your computer from a bootable DOS diskette (use MS
Caution. Partitioning or formatting a drive
pressing1. Then pressENTER
.
DOS Version 5.0 or later). Booting from a diskette ensures
that the Disk Manager installation does not conflict with
any terminate-and-stay-resident (TSR) programs.
!
erases all data on it. Seagate assumes no
liability if you erase your data.
Select “Create primary DOS partition” by pressing1 again.
Then pressENTER. Create your first drive partition. If you
are creating a partition that will be used to boot your com-
puter (drive C), make sure that the partition is marked
active.
If any hard drive is not recognized, exit Disk Manager and
turn off your computer. Check all cables, jumpers and BIOS
settings. Then start at step 1 to run Disk Manager again.
2
Insert your DiscWizard diskette. The Disk Manager soft-
ware is stored on this diskette.
Drive Partitioning
Partitioning a hard drive divides it into sections (partitions)
that function as separate logical drives (labeled C, D, E, etc.).
b
If Disk Manager recognizes all your drives, select the drive
you want to install and pressENTER. Disk Manager parti-
tions and formats the drive. If your new drive is the master
drive (Drive C), Disk Manager also configures the drive so
that you can boot from it.
3
4
At the DOS prompt, typeDM and pressENTER.
6
7
Create an extended partition and additional logical drives,
as necessary, until all the space on your new hard drive
has been partitioned.
a
Because DOS computers cannot access partitions larger than
2.1 Gbytes, you must divide large-capacity hard drives into
multiple partitions. In creating partitions, keep in mind that the
Follow the onscreen instructions until you see theSelect
anInstallationOption menu.
5
Select either(E)asy Disk Installation or(A)dvanced Disk
3 3
larger the partition, the more drive space is taken up in un-
When the partitioning is complete, reboot your computer.
Installation.
used clusters. To partition your new drive:
Note. Ifyourcomputercannotaccommodate
hard drives with capacities greater than 528
Mbytes, Disk Manager installs aDynamic
Drive Overlay (DDO) on your hard disc. If this
driver has been installed, you should see a
blue Disk Manager banner each time you boot
your computer. See the Disk Manager online
manual for details.
Because DOS computers cannot access partitions larger
than 2.1 Gbytes, Disk Manager may have to divide your
hard drive into multiple partitions. If you select(E)asy Disk
Installation,Disk Manager creates a 2.1-Gbyte partition
and a second partition using the remainder of your hard
disc. However, if most of your files are smaller than 50
Kbytes, you may want to create several smaller partitions
to make moreefficient use of your hard disc space.To
createsmallerpartitions,select (A)dvancedDisk Installation
fromtheDiskManagermainmenu.
Drive Formatting
1
2
3
Insert a bootable DOS diskette in your diskette drive and
restart your computer (We recommend using DOS Version
5.0 or later).
At the A: prompt, typeformatx: /s, where x is the letter of
your first new partition. Repeat this process for all the new
partitions you have created.
Insert a DOS program diskette that contains the FDISK.EXE
and FORMAT.COM programs into your diskette drive. At the
Caution. Make sure to use the correct drive
letters so that you do not format a drive that
already contains data.
A: prompt, typeFDISK and pressENTER
.
!
If you have two hard drives installed, the FDISK menu
displays five options. Option five allows you to select the
drive you want to partition. Make sure that your new drive
is selected.
8
Follow the instructions in the post-installation screens.
After you format your drive, it is ready to use.
YOU’RE DONE!
YOU’RE DONE!
9140new.pm6
1
2/9/98, 9:32 AM
Check for I/O address conflicts. To isolate the conflict, verify that the drive
and host adapter are compatible with your computer. Turn off the
computer and remove all the peripheral adapter cards except for the
video card and host adapter. If the computer recognizes the drive
when you reboot the computer, turn off the computer. Reinstall the
other peripheral cards, one at a time, until the conflict reoccurs. After you
have isolated the source of the address conflict, you can resolve the
conflict by changing the I/O address of the peripheral that appears to
cause the conflict.
•
•
If you need assistance installing your drive, consult your dealer. Dealers
are familiar with their unique system configurations and can help you
with system conflicts and other technical issues. If you need additional
assistance with your Seagate drive or other Seagate products, use one
of the Seagate technical support services listed below.
®
Cable Select Jumper
Basic Troubleshooting
If you have installed your drive and it does not function properly, perform
the following basic checks:
Some computers differentiate between master and slave drives using
specially designed interface cables that have the line to pin 28 (the Cable
Select pin) removed or cut at one connector. The connector that has pin
28 disabled is used for the slave drive. See your computer manual to
determine whether your computer supports this feature. To configure
your Seagate drive for cable select, place a jumper on pins E and F as
shown below.
SeaFONE
1-800-SEAGATE
Warning. Always turn off the computer before
changing jumpers or unplugging cables and cards.
Wear a ground strap or take other antistatic
precautions while working on your computer or
handling your drive.
Seagate’s 800 number (1-800-732-4283) allows toll-free access to
automated self-help services, providing answers to commonly asked
questions, troubleshooting tips and specifications for disc drives and tape
drives. This service is available 24 hours daily and requires a touch-tone
phone. International callers may reach this automated self-help service by
dialing 408-456-4496.
If Disk Manager has installed the DDO on your hard drive and you have
booted directly from a diskette, the information in the boot record for the
drive may not have been loaded. Make sure there is no diskette in Drive A
and reboot. If you want to boot from the diskette, follow the “Booting with
a Diskette” instructions under “Advanced Disk Manager Options.”
Remote LED Connection
You can connect a remote LED to pins C (–) and D (+) as shown in the
figure below. Do not install a jumper on these pins. Because the jumper
block uses a 0.1-inch connector, you may need to replace the current
connector. Use Seagate connector part number 10562-001 or equivalent.
Verify compatibility. Verify that the host adapter and drive are
appropriately matched to each other and to your computer. Refer to the
relevant documentation for details.
•
The dealer partitioned and formatted the drive for you in the store,
but the drive does not respond when you install it.
Online Services
SeaNET
Check all cards. Verify that all cards are seated in their slots on the
motherboard and secured with mounting screws.
•
Reboot the computer and make sure the drive spins up. Check all cables.
•
•
•
You can obtain technical information about Seagate products over
Make sure the power supply is adequate for system needs.
the Internet from Seagate’s World Wide Web home page
You can also send e-mail with your technical questions to
discsupport @ seagate.com.
Check all connectors and cables. Make sure all ribbon and power cables
•
Make sure the DOS version the dealer used to partition and format the
are securely connected. Ribbon cables are easily damaged, especially at
the connector. Try a new cable known to be good. Make sure no
connector pins are bent. Verify that pin 1 on the interface cable is aligned
with pin 1 on the drive and host adapter (see figures and instructions on
the front of this sheet).
drive is the same version you have installed in your computer. If it isn’t,
see your dealer.
A
B
C
D
E
F
G
H
Master/slave
jumper block
Verify the drive-type values in the system setup program. You must install
the drive using the same drive-type values your dealer used to partition
the drive.
•
Seagate CompuServe Forum
Online technical support for Seagate products is available on CompuServe.
To access our technical support forum, type go seagate. This forum
provides information similar to that found on SeaBOARD. In addition, you
can type questions or browse through previous questions and answers on
the forum messages.
Enable Cable Select
Verify jumper settings. Review the instructions on this sheet and in your
host adapter installation guide. Make sure all appropriate jumpers are
installed or removed as necessary.
•
Check for I/O address conflicts between peripheral cards.
+
•
•
Remote LED connection
Check for viruses.
Check your power-supply specifications. Each time you add a new
•
The system hangs in FDISK or fails to create or save the partition record.
SeaBOARD®
device to your computer, make sure your computer’s internal power
supply can support the total power demand. If necessary, consult your
dealer for a new power supply.
Check all cables.
•
•
•
•
SeaBOARD is a computer bulletin board system that contains information
about Seagate disc and tape drive products and is available 24 hours daily.
Set your communications software to eight data bits, no parity and one stop
bit (8-N-1).
The Disk Manager Online Manual
Your DOS diskette may be corrupted. Try using a backup DOS diskette.
Disk Manager contains an extensive online manual. This manual includes
detailed installation instructions, troubleshooting and a list of master/
slave jumper settings for many popular hard drives. To view the Disk
Manager online manual, insert the Disk Manager diskette into drive A
and type A:\DM /H. Then press ENTER. You can also view the online manual
from within Disk Manager by selecting (V)iew/Print Online Manual in the
main menu.
Make the partitions smaller.
Verify the drive-type settings in the system setup program. The drive-
•
type settings in the system BIOS must not exceed the physical
specifications of your drive. Also, the settings must not exceed the
limitations set by the operating system and BIOS.
Change the interrupt jumper setting on the host adapter.
Location
Australia
France
Phone number
Location
Taiwan
Thailand
UK
Phone number
886-2-2719-6075
662-531-8111
44-1628-478011
405-936-1600
Some BIOS have a Track 0 protection feature that protects Track 0 from
•
61-2-9756-2359
33 1-48 25 35 95
49-89-140-9331
viruses. This may cause FDISK to hang the system. You must disable this
feature in the system setup program before you can use FDISK. See your
computer reference guide for assistance. Be sure to re-enable this
important feature when FDISK is done.
Check for viruses. Before you use someone else’s diskette in your system
for the first time, scan the diskette for viruses.
•
Germany
USA
Advanced Troubleshooting
Booting from a Diskette
FAX Services
SeaFAX®
The system error message, “ Drive not Ready,” appears.
If you have performed the preceding basic checks but the problem persists,
follow these guidelines for troubleshooting specific cases.
If Disk Manager installs the dynamic drive overlay (DDO) to access the full
capacity of your drive, the DDO must load into memory before the
operating system loads. This occurs automatically when you boot from
your drive. However, if you boot from a diskette, the DDO will not be
loaded and you will not be able to access your hard drive. The following
procedure allows you to boot from a diskette and still access your hard
drive.
Check all cable connections. Make sure pin 1 of the drive is connected to
pin 1 of the hard-disc controller or host adapter.
•
You can use a touch-tone telephone to access Seagate’s automated FAX
system to receive technical support information by return FAX. This service
is available 24 hours daily.
After you install your new drive, your computer will not boot, and no
error message shows on the screen.
Make sure the power supply is adequate for system needs.
•
•
Reboot the computer and make sure the drive spins up.
Check your computer manual or BIOS manufacturer to determine
•
Location
Australia
Germany
Phone number
61-2-9756-5170
49-89-1430-5102
Location
UK
USA
Phone number
44-1628-894084
405-936-1620
whether your BIOS supports drives that have more than 4,096 cylinders.
If your system has this limitation, use the following procedure to
configure your computer:
The FDISK error message, “ No Fixed Disk Present,” appears.
Make sure the power supply is adequate for system needs.
•
•
•
1
2
3
Boot the computer from the hard disc (with no diskette in the
diskette drive).
Verify the drive-type values in the system setup program.
1
Turn off your computer, open the case, and remove your new
Seagate drive.
Seagate Technical Support FAX
You can FAX questions or comments to technical support specialists
24 hours daily. Responses are sent during business hours.
Check for I/O address conflicts.
When the Disk Manager banner appears on the screen, immediately
press the SPACEBAR (you have about 2 seconds).
The drive does not format to full capacity.
Insert your boot diskette and press the SPACEBAR again.
Caution. To avoid electrostatic discharge damage to
your computer or hard drive, make sure you are
well-grounded before touching the drive, cable,
connector or jumpers.
Verify the drive-type values in the system setup program. One of the
following problems may have occurred:
•
Location
Australia
France
Phone number
Location
Korea
Singapore
Taiwan
UK
Phone number
82-2-556-4251/7395
65-488-7528
!
If you boot from a diskette regularly, you can create a Dynamic Drive
Overlay boot diskette. It loads DDO into memory, then loads the
operating system. See the Disk Manager online manual for more
information about creating a dynamic drive overlay boot diskette.
61-2-9725-4052
33 1-46 04 42 50
49-89-1430-5100
– The values may be set with an incorrect translation characteristic.
Germany
Hong Kong 852-2368 7173
Japan 81-3-5462-2979
886-2-2715-2923
44-1628-890660
405-936-1685
– You may have entered a parameter value that exceeds the physical
capacity of the drive.
2
Place a jumper on pins A and B on the master/slave jumper block as
shown below. This enables the alternate capacity option that causes the
drive to appear to your BIOS as having a 2.1-Gbyte capacity (4,092
cylinders, 16 heads, 63 sectors per track). You may need third-party
partitioning software, such as Disk Manager, to achieve full capacity of
the drive.
USA
Supported Operating Systems
– You entered a translation characteristic that does not take advantage of
the drive’s full capacity.
The Disk Manager dynamic drive overlay provides support for drives
that have capacities greater than 528 Mbytes under MS-DOS, Windows
3.x, Windows 95, Windows NT 3.51, Window NT 3.50 (requires DM
upgrade drivers), OS/2 V3.0 (Warp full pack), and OS/2 V2.0–3.0
(requires DM upgrade drivers). Disk Manager does not support 32-bit
FAT in Windows 95.
– The drive’s physical specifications exceed the translation limits imposed
by the BIOS.
Direct-Support Services
Seagate Technical Support
For one-on-one help, you can talk to a technical support specialist during
local business hours. Before calling, note your system configuration and
drive model number (STxxxxx).
Caution. If you change the drive-type values in the
!
system setup program, you must partition and
Before you install a non-DOS operating system on the drive, install DOS
and Disk Manager and make sure that the drive is bootable. Instructions
for running the dynamic drive overlay with other operating systems are
available in the Disk Manager online manual.
format the drive again. This erases data on the drive.
Location
Australia
France
Phone number
Location
Singapore
Taiwan
UK
Phone number
65-488-7584
886-2-2514-2237
44-1628-894083
1-800-SEAGATE or
405-456-4496
If you have partitioned the drive into individual logical drives, you may
need to make the partitions smaller to access the full drive capacity.
•
61-2-9725-3366
33 1-41 86 10 86
49-89-140-9332
Germany
If your computer supports LBA mode, you may need to enable LBA
mode in the system setup program to access the full capacity of the drive.
Refer to your computer’s reference guide to find out how to enable LBA.
•
A
B
C
D
E
F
G
H
Master/slave
jumper block
Removing the Dynamic Drive Overlay
Hong Kong 852-2368 9918
Korea
USA
USA
82-2-531-5800
If Disk Manager installs a dynamic drive overlay (DDO) and you do not
need this software to access the full capacity of your drive, you can
remove the dynamic drive overlay without losing your data. However,
you will lose access to the full capacity of your drive unless you have
another method for accessing high-capacity drives (see Addressing
Drive-Capacity Limitations on the front side of this sheet). Follow the
instructions below to remove a DDO from a drive.
Alternate capacity
jumper
Limit capacity to 1.2 Gbytes
(4,092 cylinders)
Your computer may not support drives that have more than 4,096
cylinders. Follow the instructions for After you install your new drive, your
computer will not boot, and no error message shows on the screen.
•
SeaTDD™
405-936-1687
Using a telecommunications device for the deaf (TDD), you can send
questions or comments 24 hours daily and exchange messages with a
3
4
Remount your drive in the computer and replace the computer cover.
The DOS messages “ Disk Boot Failure,” “ Non-System Disk” or
“ No ROM Basic – SYSTEM HALTED” appear.
technical support specialist between 8:00
A.M. to 12:15
P.M. and
Insert a bootable DOS diskette into drive A and turn on the computer. It
should boot from drive A and automatically detect the new drive as a
2.1-Gbyte drive.
1:30 M. to 6:00 M. (central time) Monday through Friday.
P.
P.
Reinstall the DOS system files using the DOS SYS utility.
•
Check all cables.
•
•
•
5
6
7
Insert your DiscWizard diskette into drive A and type A:\DM. Then
press ENTER. This runs the Disk Manager program.
Caution. Before you attempt to remove a DDO,
!
Use FDISK to verify that the primary partition is active.
make a backup copy of all the data on your hard
Keep your original box and packing materials for storing or shipping your drive. The box has
a Seagate Approved Package label. Shipping a
Check for viruses.
disc. Also, run CHKDSK, SCANDISK or a third-
party equivalent to detect and repair any damaged
files before you follow the procedure below. If the
DDO migration program encounters a serious file
problem or is interrupted by a power loss or
hardware failure, the migration will fail and your
data will be lost.
Follow the Disk Manager instructions to install the dynamic drive overlay
and to partition and format your new drive to its full capacity.
drive in an unapproved container voids the
warranty. Call your authorized Seagate
distributor for information on packing
The system error message, “ HDD controller failure” appears.
After Disk Manager is done, reboot your system. You should see the
Disk Manager banner and be able to access the full capacity of your new
drive.
Confirm the jumper settings on the drive.
•
•
materials. The figure to the right shows how a
drive fits in an approved single-pack box,
including the packing materials.
Foam
Antistatic bag
Verify the drive-type settings in the system setup program.
Warranty. See your authorized Seagate
distributor or dealer. Preinstalled or bundled
software is provided “as is.” There are no
Drive
Foam
32-bit Disk Access with Windows 3.1
The screen remains blank when you power up the system.
The 32-bit disk access feature in Windows 3.1 does not work with drives
that have capacities greater than 528 Mbytes. If you want to use 32-bit disk
access under Windows 3.1, install the Seagate replacement 32-bit access
driver, SEG32BIT.386, located on your DiscWizard diskette.
If the steps listed above do not remedy this problem, try the following:
warranties of merchantability or fitness for
particular purpose. All such warranties are
expressly and specifically disclaimed.
a
1
2
3
4
5
6
Boot the computer to Drive C.
Make sure the monitor is plugged in and turned on.
•
Insert your DiscWizard diskette into Drive A.
Type A:\DM to start Disk Manager.
Select the Select Installation Options Menu.
Select (M)aintenance Menu.
Maintenance and repair. Seagate drives
do not require maintenance. The head/disc
assembly is sealed; a broken seal voids the
warranty. Seagate customer-service centers
are the only facilities authorized to repair
Seagate drives.
Check all cards.
•
Make sure the video card is seated in its slot and secured with
mounting screws.
•
BIOS Upgrades
If you need to upgrade your BIOS, contact the appropriate BIOS
manufacturer listed below.
Turn off the computer and remove the drive host adapter. If the screen
turns on after you reboot, the host adapter may be incompatible or
defective. If so, see your dealer.
•
Select (M)igrate Dynamic Drive. This program moves the data on your
drive so that it can be accessed without the DDO. The migration may
take up to an hour to complete, depending on the size of your drive.
Electromagnetic Compliance for the
European Union. This model complies with the European Union requirements of the
Electromagnetic Compatibility Directive 89/336/EEC of 03 May 1989 as amended by
Directive 92/31/EEC of 28 April 1992 and Directive 93/68/EEC of 22 July 1993.
American Megatrends (AMI):
1-800-828-9264
The system does not recognize the drive.
7
8
When the migration program has finished, exit Disk Manager.
Compliance of this drive, as a system component, was confirmed with a test system. We
cannot guarantee that your system will comply. The drive is not meant for external use
(without properly designed enclosure, shielded I/O cable, etc.).
Award Software International, Inc.:
1-508-686-6468
Check all cables.
Remove the diskette and reboot the computer. Enter your system
setup program (see your system manual for details).
•
Make sure the power supply is adequate for system needs.
•
Sicherheitsanleitung 1. Das Gerrät ist ein Einbaugerät, das für eine maximale
Umgebungstemperatur von 55°C vorgesehen ist. 2. Zur Befestigung des Laufwerks
Microid Research/Mr. BIOS:
(Upgrades from Unicore Software)
1-800-800-2167
9
Configure the hard drive with the Cylinder/Head/Sector parameters
shown for your drive in the table in Section 2, “Configuring Your
Computer,” on the front side of this sheet. Save your changes and
exit the system setup program.
Reboot the computer and listen to make sure the drive motor starts up. If
the drive is very quiet, it may be difficult to hear its discs reach operating
speed. If the drive motor does not start up, recheck all drive cables.
•
werden
4
Schrauben 6-32 UNC-2A benötigt. Bei seitlicher Befestigung darf die maximale
Länge der Schrauben im Chassis nicht mehr als 3,3 mm und bei Befestigung an der
Unterseite nicht mehr als 5,08 mm betragen. 3. Als Versorgungsspannugen werden
benötigt: +5V ± 5% 0,6A; +12V ±% 0,8A (1,9A fur ca. 30 Sek. fur ± 10%) 4. Die
Versorgungsspannung muss SELV entsprechen. 5. Alle Arbeiten auf dem Festplatte
dürfen nur von Ausgebildetem Servicepersonal durchgeführt werden. Bitte entfernen Sie
nicht die Aufschriftenschilder des Laufwerkes. 6. Der Einbau des Laufwerkes muss den
Anforderungen gemäss DIN IEC 950 VDE 0805/05.90 entsprechen.
Phoenix Technologies Ltd.:
(Upgrades from Microfirmware)
1-800-767-5465
Verify that for each drive, a drive-type is listed in the system setup
program.
•
10 When your computer has rebooted, insert the DiscWizard diskette
SystemSoft:
into drive A.
Try rebooting your computer by pressing the CTRL, ALT and DELETE keys
simultaneously. If the drive is recognized after you reboot the system, the
computer BIOS test may be completing before the drive is ready.
•
Seagate, Seagate Technology, and the Seagate logo are registered trademarks of Seagate
Technology, Inc. SeaFAX, SeaFONE, SeaBOARD, SeaNET, SeaTDD, Medalist, the Medalist
logo and DiscWizard are either trademarks or registered trademarks of Seagate
Technology, Inc. or one of its subsidiaries. All other trademarks or registered trademarks
are the property of their respective owners.
11 Type A:\DM and choose the Maintenance Menu.
12 Select Uninstall (D)isk Manager.
One solution is to slow the processor speed during startup. If your
computer has a turbo switch, set it to slow speed before turning the
computer on. If there is no turbo switch, you may be able to use
keyboard commands; see your computer manual for details. After the
computer is up and running, return the processor to the fast speed.
13 Select the correct drive to uninstall.
Seagate reserves the right to change, without notice, product offerings or
specifications. No part of this publication may be reproduced in any form without
written permission from Seagate Technology, Inc.
14 When the uninstall is complete, exit Disk Manager and reboot.
©
1998 Seagate Technology, Inc.
Note. Disk Manager can also remove a drive overlay
placed by the EZ-Drive program. Select (C)onvert
Drive Format from the Maintenance Menu.
920 Disc Drive, Scotts Valley, CA 95066, USA
Publication Number: 32660-001, Rev. A, January 1998, Printed in USA
Another solution is to warm-boot your computer after every power-on.
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