OMNIPOINT CUSTOMER CARE:
1-888-OMNI-611
Omnipoint Communications Services
P.O. Box 21990
Lehigh Valley, PA 18002-1990
To obtain more information about Omnipoint,
please contact Customer Care at
1-888-OMNI-611
(or 611 from your handset)
To locate the Omnipoint dealer nearest you
or to reach a sales representative, please call
1-800-BUY-OMNI.
©1997 Omnipoint Communications Services. All rights reserved. Printed in the USA.
Omnipoint is a registered trademark of Omnipoint Corporation.
Motorola is a trademark of Motorola, Inc.
Ericsson® CH388 & CF388
Printed on recycled paper.
SAY HELLO TO OMNIPOINT
TABLE OF CONTENTS
Omnipoint Communications is the first 100% digital wireless
service provider in the New York area. That means your calls go
through more easily. Your conversations sound better. And all
your communications are secure.
Let’s Get Started...........................................................................01
All The Basics ..................................................................................04
Your Handset................................................................................05
Your Keypad .................................................................................07
Your Display .................................................................................10
Placing & Receiving Calls...........................................................12
Calling Information Functions ...................................................15
Calculator & Clock Functions .....................................................16
Charging Your Battery.................................................................17
Removing & Replacing Batteries ...............................................19
Your SIM Card..............................................................................20
More Than A Phone.......................................................................22
A Word About Messages...............................................................23
Using Your Answering Machine .................................................27
Getting Numeric Paging Messages.............................................35
Getting Short E-Mail Messages .................................................36
Sending Short E-Mail Messages.................................................38
Using Caller ID ............................................................................41
Using Call Waiting/Call Hold ......................................................45
Using Call Forwarding ................................................................47
Your Personal Phone Book..........................................................49
Speed-Dialing From Your Phone Book......................................51
Other Advanced Services.............................................................53
But talking is just the beginning. Your Omnipoint handset is more
than a phone – it’s a communications center in the palm of your
hand. It can work like an answering machine and pager. Send and
receive short e-mail messages. Even transmit faxes and data. And
it’s so easy.
As an Omnipoint user, you’ll also find we’re easy to get along with.
Communication services are included as part of your monthly service
package, not extra add-ons. There are no surprises. Your billing
statements are simple. We’re so confident in our service, you don’t
even have to sign a contract.
Our goal is to serve you better, faster, and more comprehensively.
Welcome!
Omnipoint Customer Care
Give us a call anytime, day or night.
611 from your Omnipoint handset.
1-888-OMNI-611 from any phone.
Facts, Tips, Options .......................................................................55
Your Monthly Statement..............................................................56
Troubleshooting ...........................................................................57
Getting Assistance........................................................................59
Using Your Handset Safely..........................................................61
Handset Accessories.....................................................................64
Glossary........................................................................................65
We’re always here to answer your questions and help you get the
most from your Omnipoint service – and every call to Customer Care
is free.
Notes & Numbers............................................................................66
ii
iii
LET’S GET STARTED
You can start using your Omnipoint handset by following these
simple steps. Here’s all you have to do.
3. You can also activate your service using your handset. Here’s
how:
> Turn On Your Handset. After fully charging your battery,
your handset should still be on (since this is necessary to
charge the battery). However, if your handset has been
turned off, turn it on by pressing the G key until the
display lights up.
> First, Charge Your Battery. Snap the adaptor onto the
bottom of your handset. Plug the cord into the adaptor. Plug
the Travel Charger into any 120V AC outlet. Turn on the
handset by pressing and holding the G key. The battery is
fully charged when the indicator on the right-hand side of the
display shows solid black. (See p. 17 for additional
> Call Omnipoint Customer Care. Just dial 611,
then press F to place your call. When you call, we’ll give
you all the facts you need and answer any questions. We’ll
also ask you:
information on battery charging – and for important safety
information, see your Ericsson User’s Manual.)
> Read The Omnipoint “Who & Why” Brochure. You’ll
get a quick review of the features and benefits that make
Omnipoint service so attractive – the right choice for both
your personal and business communication needs.
• Your NAME, ADDRESS, HOME PHONE, and SOCIAL
SECURITY NUMBER.
• Your PREFERRED PAYMENT OPTION. You can pay your
bill either by credit card, check, automatic checking
withdrawal, or in cash at any Omnipoint Center. There are
also convenient pre-pay options.
> Choose A Feature Package. Decide which Omnipoint
feature package best suits your needs.
Now you’re ready to activate your Omnipoint account.
• We’ll discuss feature packages to help you choose the one
that’s best for you.
You can do this in any of three ways:
> When your call is complete, press G to hang up.
1. If you have access to a fax machine, you can fax the activation
form which came in your handset box. Simply fill out the form
and fax it to us at:
It’s that easy.
Once your service is activated, we’ll send a short text message to your
handset to let you know that you’re ready to make calls and use the
many other features available to you on the Omnipoint network.
888-624-5171.
2. Or if you have access to the Internet, you can fill out the activation
form via the Omnipoint home page. Our Internet address is:
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ALL THE BASICS
A Suggestion For Your First Call.
Now you’re ready to begin using your Omnipoint handset.
After you’ve activated your Omnipoint account, one of the first calls
you make should be to personalize your Answering Machine. All
calls from your Omnipoint handset to your Answering Machine will
be charged at the Off-Peak rate. Here’s how to set up your
Answering Machine:
The following pages will explain all the basic handset functions,
including how to send and receive calls, and how to navigate
through handset menus.
These are the topics we’ll cover:
• Dial A123, then press F to place your call.
• Your handset features and functions.
• How to use your handset keypad.
• The information displayed on your handset screen.
• How to make and receive calls.
• Listen and follow each recorded instruction to create your
password and to record your name and your personal
greeting.
• Press G when finished. Now your Answering Machine is
ready to answer your calls when you can’t answer, you’re
busy with another call, or your phone is powered off or out
of the Omnipoint coverage area.. (See p. 27 for more
information.) You can also use the Caller ID option to
screen your calls and press G to send any calls you don’t
want to answer direct to your Voice Mailbox.
• Getting information about the calls you make.
• Your handset clock and calculator functions.
• How to charge your handset battery.
• Removing and replacing your battery.
• Your SIM Card.
Your Ericsson User’s Manual.
This Omnipoint User Guide covers basic information on operating
your Ericsson handset – and a lot more you can do to customize the
operation of your handset, including special memory and menu
functions.
But you’ll need to know equally important safety information before
using your handset.
For complete reference to all handset safety information and oper-
ating features, see the Ericsson User’s Manual that comes in this kit.
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YOUR HANDSET
Your Ericsson handset might look like a cellular phone, but it’s
different. It’s 100% digital – and it does more.
> SIM Card Holder. Folds out from the back of your handset.
The battery must be removed to open your SIM Card Holder.
(See p. 20 for more information on your SIM Card.)
Your handset lets you make and receive calls. It also lets you receive
messages, in both text and numeric form. And it lets you send and
receive short e-mail messages. To do all this, your handset has some
special capabilities that can be accessed through the display menu
and keypad.
> Flip Cover. Unlike some conventional cellular phones, the
flip cover on model CF 388 has no power or calling
functionality. It does prevent accidental keystrokes when your
handset is carried in your pocket.
> Keypad. The familiar number keys you’ll find on any phone
– but these also let you type text messages, enter names and
numbers in your personal phone book memory, and perform
clock/calculator functions.
> Power/Calling Keys. Let you turn power on/off, place a
call, and “hang up” to end your call.
> Menu Keys. Scroll through display menus, perform menu
functions, and access personal phone book entries.
> Display. The screen that displays text messages, phone
numbers, operating indicators, and clock/calculator functions.
> Battery Indicator Light. Blinks green when your handset
is on and you’re in the Omnipoint coverage area; blinks red to
indicate low battery power.
> Rechargeable Battery. Slides easily onto the back of your
handset.
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6
YOUR KEYPAD
In addition to the standard alphanumeric keypad found on all
phones, your Ericsson handset also has keys that let you perform
special functions.
> E. Deletes information from your screen.
• Functions as a backspace key when entering a number to
dial or composing a text message; press once to delete the
last character.
Here’s a review of the basics:
• Press and hold to clear the screen.
> F. Press to place a call after
you’ve entered a phone number. Also:
• Press and hold to exit from all menus.
• Press to answer a call.
• While a call is in progress, press and hold to mute your
handset microphone; press again to unmute your
microphone.
• Press to place a call on hold and
answer an incoming call.
> CD. The Left/Right arrow keys scroll through menus,
• Press to switch from an active call
to a call on hold.
functions, settings, messages and memories.
• Press to enter the menu system and move from menu to
menu, function to function within a menu, or setting to
setting within a function. (To select the menu, function or
setting on screen, press F.)
• Press to select a menu function
and confirm a menu selection.
• Press twice to place a call to your
most recently dialed number.
• Press to scroll through messages displayed on your handset
screen.
> VOICE MAIL: Press to dial your
Answering Machine number
automatically (Ericsson model
CF 388 only).
• Press to move from storage position to storage position in
the Phone Book and other memories.
• During a call, press to raise or lower the volume on your
handset earpiece.
> G. Press to terminate a call.
• Press to back up to a previous
menu.
> A. Press and hold to enter a pause character when
performing touch-tone DTMF (Dual Tone Multi Frequency)
functions, such as using a “bank by phone” service or calling
an answering machine to check messages. Example: dial the
• Also functions to turn your phone on. Press and hold, and
the display will turn on or off.
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YOUR DISPLAY
The display screen on your Ericsson handset can tell you a lot –
and help you use menu and memory functions to do some
pretty amazing things.
number, press and hold A to enter a pause, and use the
kepad numerals to enter a password or an answering machine
function command. Then press F to place the call along
with your pause and touch-tone commands.
> B. Press to confirm security codes. Also, when in the
Phone Book menu:
• Press to recall Phone Book entries by memory position.
• Press to enter the special memory location character before
entering the location number.
Here’s what the display symbols mean:
> Signal Strength Bar. The strength of the signal currently
being received where you are. The more bars displayed on the
left side of the display, the stronger the signal. As long as you
see “OMNIPOINT” in the display, you should have a signal
strong enough to make a call.
Keylock.
There’s an easy way to lock your keypad to prevent accidental key
presses – for example, if your handset is in your pocket. (Note: you
can still make calls to the emergency number 911 when the keypad
is locked.)
> Battery Bar. Battery power status. A “full” (blackened)
battery bar shown on the right side of the display means full
charge. The battery bar goes down with use; an “empty”
(clear) battery bar means the battery must be recharged.
> To use keylock, just press the left C key and hold it until
you reach “KEYLOCK ON?”
> Press F to lock your keypad. On your display, the KEY icon
is shown to remind you that the keypad is locked.
> Lock Icon. Shows that the keypad is locked.
> To unlock your keypad, press the left C key and hold it
> Alarm Icon. Shows that the alarm clock is active.
until you reach “KEYLOCK OFF?”
> Arrow Icon. Shows that all incoming calls are forwarded to
> Press F to unlock your keypad.
another number.
Your keypad also unlocks automatically when you answer a call, turn
your handset off, or replace the battery.
> Ring/Off Icon. Shows that the ring signal for incoming
calls is turned off.
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PLACING & RECEIVING
CALLS
> Envelope Icon. Indicates that your handset has received a
text message or a text notification that you have a voice
message in your Answering Machine. This message symbol
flashes when your text message storage capacity is full. (Note:
on model CF 388, the key that shows this symbol can dial you
into A123 to receive voice messages from your
Answering Machine.)
Now you’re ready for the fun part: how simple and satisfying it
is to use your Omnipoint handset to make and receive calls.
Your handset can make and receive calls only when it is switched on,
has a valid SIM Card inserted, and is located in the Omnipoint
coverage area or in a “roaming” network.
To make a call, just follow these simple steps:
> Message Area. Displays commands, prompts, and text
messages as you use your handset. Also displays the network
you are using, phone numbers as you dial them, and the time
elapsed during your call.
> If your handset is off, press G and hold until you hear a
click. The display will light up. In a few seconds,
“OMNIPOINT” will be displayed.
> Time. Displays the current time in either standard (am/pm)
or 24-hour notation (for example, 9:00 am is 0900; 9:00 pm is
2100.) Also displays the alarm time when you set the handset
alarm.
> Dial the number, just as you would from your home phone.
• If it’s in the same area code as your Omnipoint number,
enter the 7-digit number.
> L1/L2. Indicates the line currently active if you have optional
two-line service (a second phone number that rings at your
handset).
• If you’re calling to another area code, dial 1, the 3-digit
area code, and the number.
• For international calls, dial 011, plus the country
code and the number you’re dialing, including area code.
Using Menus.
> As you dial, the number you’re dialing will appear on your
display. If you make an error while dialing, press E once to
erase the last digit on your display, or press and hold E to
erase the entire display so you can begin again.
As you use your handset, menus can be displayed to let you perform
a wide range of important functions.
To bring up menus, press the left or right CD key and hold
down (or repeatedly press) until the menu you want is on display.
Then press F to select the menu.
> Press F to place your call. While you talk, you will see the
elapsed time of your call in the display.
For full details on how to use each menu, see your Ericsson User’s
Manual.
> To end your call, press G.
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To receive a call, here’s all you do:
> Your handset must be on.
Emergency Calls.
You can make an emergency call at any time as long as you’re in
the Omnipoint coverage area, even if other outgoing calls are
restricted. Calls to the emergency number 911 can be made
without a SIM Card.
> When your handset rings, press F.
> Press G when your call is finished.
To make an emergency call:
During a call, you can perform several functions:
• If your handset is not turned on, press G and hold until
you hear a click and the display lights up.
> To raise or lower volume, press the CD keys.
• Dial the emergency number 911.
> Press the E key and hold it to mute your microphone. The
word “MUTE” is shown on your display. To reactivate your
microphone, press the E key again.
• Press F to connect your call.
• Press G to end your call. Leave your handset power on
so the emergency operator can call you back if necessary.
(Note: the emergency operator won’t be able to call if your
SIM Card is not in your handset.)
> You can easily store a number during your conversation by
using the scratchpad. If the person you’re talking to gives you
a phone number, enter the number using your keypad. The
number you enter will remain on your display after you end
your call. You can call it quickly by pressing F. The
number also remains in your memory of dialed numbers for
later recall.
(See your Ericsson User’s Manual for additional important
information on making emergency calls.)
(For frequently dialed numbers, you can save time by storing them in
memory as Speed-Dial numbers; see p. 51.)
Roaming.
You can make and receive calls in certain cities outside the
Omnipoint coverage area. The number of cities providing this
“roaming” service is expanding rapidly.
Please contact Customer Care for information on cities where
roaming is currently available.
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CALLING
INFORMATION FUNCTIONS
CALCULATOR & CLOCK
FUNCTIONS
On your Omnipoint handset display, you can find out
information about the calls you make.
Your Omnipoint Ericsson handset also performs as a handy
calculator and clock, including alarm function.
Several convenient calling information functions can be performed
by using the Information menu. You can check the voltage level on
the battery attached to your handset, see the elapsed time of your last
call, and display the total elapsed time of all the calls you’ve made.
To use your handset as a calculator:
> Press the CD keys until “CALCULATOR” appears on
your display.
> Press F. You can now use the keypad to perform addition,
subtraction, multiplication, division, and percentage
calculations. (See your Ericsson User’s Manual for more on
how to perform calculations.)
To access the Information menu, press the CD key until
“INFO” appears on your display.
> Press F to “select.”
> Press the CD keys to access the following kinds of
To set an alarm or change the time and date displayed on your
handset screen:
information:
• “BATTERY” shows you the voltage of the battery attached
to your handset.
> Press the CD keys until “CLOCK” appears on your
display.
• “LAST CALL” shows the time of your last incoming or
outgoing call in minutes and seconds.
> Press F.
> Use the CD keys until you reach the function you want
• “TOT CALLS” shows the elapsed time of all outgoing calls
in hours, minutes and seconds.
to perform. You can do the following:
• “SET ALARM” lets you set an alarm to ring and turn your
handset on at a designated time.
(See your Ericsson User’s Manual for more on calling information
functions, including resetting the total call time meter.)
• “SET CLOCK” lets you set the clock in hours/minutes and
am/pm.
• “SET DATE” lets you set the year, month, and day.
• “CLOCK MODE” lets you select am/pm mode or 24-hour
mode.
(See your Ericsson User’s Manual for more information on how to
set your alarm, time, and calendar functions.)
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CHARGING YOUR BATTERY
The rechargeable battery that comes with your Ericsson handset
gives you about 140 minutes of continuous talk time – or up to
28 hours of standby time.
Notes On Batteries.
See your Ericsson User’s Manual for complete details on proper use
and care of your batteries, battery charging and other important
safety information.
The first few times you charge a new battery, let it charge fully. When
you use your handset, let the battery discharge completely before
recharging it again.
Various types of rechargeable batteries are available for your Ericsson
handset. Use only approved batteries, chargers and accessories.
To charge your battery:
(See p. 64 for other battery options, including high-capacity batteries
and battery chargers that reduce charging time.)
> Snap the adaptor onto the bottom of your handset.
> Plug the cord into the adaptor.
> Plug the Travel Charger into any wall socket.
> Your handset must be on when using the Travel Charger.
> The battery is fully charged when the indicator shows solid
black.
When your battery needs recharging:
> You’ll hear a warning tone.
> The “BATTERY LOW” message will appear for 10 seconds on
the handset display. The Battery Indicator light on the top of
the handset will begin blinking red.
> If you’re using the phone, finish your call as soon as possible
and recharge your battery.
> If you keep talking, you may have a minute or so to finish your
conversation. The Battery Indicator light on top of the
handset will continue to blink red. When battery power is
exhausted, the handset will turn itself off. It will not power up
again until the battery is recharged.
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REMOVING & REPLACING
BATTERIES
YOUR SIM CARD
Your battery is designed to be easy to remove in case you need
to change batteries or access your SIM Card.
Inside your Omnipoint handset, there’s an ingenious and
intelligent component: the SIM (Subscriber Identity Module)
Card.
To remove a battery:
Your SIM Card is what makes your handset work. It has a computer
chip that can store digital information, including your personal
Phone Book, text messages, and the information your handset needs
to operate.
> First, turn the handset off by pressing the G key and
holding it until you hear a click.
> Push the battery tab up slightly from the bottom of the
handset.
(Note: keep all SIM Cards out of reach of small children.)
> Lift the battery away from the handset.
The SIM Card is pre-loaded in the card holder on the back of your
handset, beneath the rechargeable battery. If your SIM Card is
missing from your handset or has been inserted improperly, you’ll
see the message “Insert Card” on your display. The handset will not
function when the SIM Card is removed (except for 911 calls).
In most cases, you never have to touch your SIM Card. But you can
remove your SIM Card if necessary – for example, to use in another
handset or to loan your handset to someone for use with their card.
Here’s how:
> First, switch your handset off by pressing the G key and
holding it until you hear a click.
> Remove your battery (see p. 19).
> Release the SIM Card holder by sliding it toward the top of the
handset.
To replace a battery:
> Place the battery top against the back top of the handset.
> Slide the battery gently upward until it locks into place.
> Flip up the SIM Card holder.
> Slide the SIM Card out of its holder.
> Lock the battery into position by pressing it against the
handset.
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MORE THAN A PHONE
> To replace a SIM Card, perform the above steps in reverse.
The SIM Card holder will not lock unless the SIM Card is
positioned properly inside the holder, with the beveled corner
of the SIM Card on the top right. For more information, see
your Ericsson User’s Manual.
Your Omnipoint handset is more than a phone. It’s like having
your own personal communications center.
The difference is digital technology. That’s how Omnipoint gives you
clear reception and advanced features – and it’s a dramatic step
beyond conventional cellular phone service.
Note: a person using your SIM Card in your handset or in another
handset will incur charges on your Omnipoint account.
The next section of your User Guide will explain some of Omnipoint’s
features. (This is the part that will make your friends with ordinary
cellular phones a little envious.)
If Your SIM Card Or Handset Is Lost.
Call Customer Care immediately at 1-888-OMNI-611.
Using your Omnipoint handset, you can:
• Use special features like Caller ID, Call Waiting/Call Hold
and Call Forwarding.
As soon as the loss or theft is reported, Omnipoint can cancel your
SIM Card to prevent unauthorized use of your account.
• Get voice messages.
Until you call Customer Care, you are responsible for charges
incurred on your handset and/or your SIM Card.
• Send and receive short e-mail messages.
• Create your own personal Phone Book of names and
numbers saved in memory.
• Speed-Dial from your Phone Book.
That’s Not All.
As an Omnipoint subscriber, you have services other wireless phone
companies can’t provide – or offer only as expensive add-ons.
And because our 100% digital technology is so advanced, we can
offer even more useful features – like Information Services, Data
Transfer, Fax Mail, and more.
For more information, see p. 53 or call Customer Care:
611 from your handset, or 1-888-OMNI-611.
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A WORD ABOUT MESSAGES
Let’s talk about one of the biggest advantages of Omnipoint
digital service over analog cellular service: with your
Omnipoint handset, you can send and receive text messages.
Receiving A Message.
When you receive a message, here’s what happens:
1. Your Handset Notifies You. A tone will automatically sound
to alert you that a message has come in and you’ll see the words
“NEW MESSAGE” and the prompt “READ NOW?” on your
display.
That means you’re always within reach – because your family,
friends, and co-workers will be able to send messages to you even if
you’re on another call, you’re busy, your handset is off, or you’re out
of the Omnipoint coverage area.
2. You Can Read It Immediately. Press the F, and your
message will be displayed. (For further instructions, see
“Reading Messages” below.)
Your messages are stored by Omnipoint until your handset is turned
on or you return to our coverage area. Both read and unread
messages are stored for up to 14 days.
3. You Can Read It Later. Press E (or press G), and your
message will be stored for you. The ENVELOPE symbol will
remain on your display to remind you that you have an unread
message.
This brief introduction will explain how easy and convenient it can
be to send and receive text messages using your handset.
Three Kinds Of Messages.
Retrieving A Stored Message.
> Use the CD keys to scroll to the “Mail” menu.
> Press F.
Text messages are delivered to your handset via what’s called “Short
Message Service,” or SMS. In your handset User’s Manual, you’ll see
messaging services referred to by this name.
With your Omnipoint service, there are three types of text messages
you might receive:
> Use the CD keys to scroll to “READ MESSAGES.”
> Press F.
1. Voice Message Notifications, which are sent to your handset
when a voice message has been left on your Answering Machine.
> Now you can use the CD keys to read your messages
one by one.
2. Numeric Pages, which you can read on your handset display.
Pages may show or contain call-back numbers or numerical
codes.
3. Short E-Mail Messages, which you can read on or send from
your handset display and contain up to 160 characters of text.
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Reading Messages.
> At the end of the message, the word “ERASE?” will appear on
your display. Press F to erase the message.
> You’ll first see the message header on your display. Message
headers contain the following information:
> If you press G, you’ll see the prompt “TEXT REPLY?”
appear on your display. Press F to send a message back.
(Note: if the message contains a phone number, this option
copies the number from the message onto your display so you
can dial it or save it to your Phone Book. See p. 49 for
information on your Phone Book.)
• “SENT” indicates that your message has previously been
sent.
• “NEW” indicates an unread message. You’ll also see the
date and time the message was sent.
> You can save the message in your handset memory. When no
messages are stored, you’ll see the prompt “STORE?” on your
handset screen. To save the current message, press F.
• “OLD” tells you that a message has already been read.
• “OLD: OWN OR EDITED” says that the message was
created or changed by you.
> You can also press E at any time within a message to erase
it. You’ll see the word “ERASE?” appear on your display. To
erase your message, press F.
> You’ll see a maximum of 10 characters per line of the message.
The handset can display up to three lines of your message at a
time. To continue reading:
Text Message Storage Capacity.
• To advance and display the next three lines of the message,
press 3.
All text messages that you receive are saved in your handset memory
or your SIM Card memory.
• To scroll forward through the message one line at a time,
press the right D key.
• Memory capacity is limited to 18 messages, so in most
cases you should delete your messages as soon as you read
them (see p. 31).
• To scroll backward through the message, press the left
C key.
• If your memory is full, the ENVELOPE symbol on your
handset display will begin blinking. Any new messages will
be stored by Omnipoint up to 14 days and sent to your
handset once you have deleted messages to make room for
more.
• To go to the beginning or end of the message, press and
hold down the left or right CD key.
(Refer to your User’s Manual for more details on message storage in
your handset or SIM Card memory.)
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USING YOUR
ANSWERING MACHINE
Voice messages are quick and easy to retrieve from your
Answering Machine – as easy as “1 2 3.”
> If you prefer a personal greeting, follow the instructions to
record your personal greeting. Callers will have several ways
to reach you, so your greeting should explain their options.
Here’s an example:
Your Answering Machine is a powerful and flexible tool that you can
customize to meet your needs. It’s also how callers are able to send
you numeric pages, with information such as call-back numbers.
“Hello, this is (give your name or number). Please leave
a message after the tone. Or to page me, press 1
now and enter the call-back number where I can
reach you. I’ll return your call as soon as I can.
Thank you.”
To Set Up Your Answering Machine.
After calling Customer Care to activate your Omnipoint account, one
of the first calls you make on your handset should be to set up your
personal Answering Machine. (All calls to your Answering Machine
will be charged at Off-Peak rates.) If you haven’t done it yet, here’s
how:
> When you have finished setting up your Answering Machine,
press G to hang up.
Notification That You Have a Message.
> Dial A123.
After a caller leaves you a voice message, your Answering Machine
notifies you by sending a text message to your handset. (For
instructions on reading notification messages, see “Receiving A
Message” on p. 24.)
> Press F to place your call. You’ll be greeted by a friendly
set of recorded instructions to help you personalize your
Answering Machine. (You can change your Answering
Machine settings at any time by calling * 1 2 3 and giving new
instructions.)
Each notification message sent to you will indicate the number of
new voice messages you have received.
> First, follow the instructions to create a private password to
prevent unauthorized access to your messages. Choose a
password that’s easy for you to remember. It must have at
least four digits and no more than seven digits. (Note: if you
forget your password, you’ll have to contact Customer Care
and set up your Answering Machine again – and any
messages it contains will be erased.)
While the notification message appears on your handset display, you
can listen to your voice messages immediately by pressing F.
(This will automatically dial * 1 2 3.)
(Note: model CF 388 has a special Voice Mail key; pressing this key
automatically dials the Omnipoint message center. For information
on setting up this function, see your Ericsson User’s Guide.)
> After you’ve chosen your password, you’ll be requested to
record your name to identify your Voice Mailbox. Your
recorded name will be used as part of a standard greeting.
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Listening To Your Messages.
To Reach Your Answering Machine.
When you reach your Answering Machine, press 1 to play your
messages.
You can call your Answering Machine at any time. If you’re calling
from your Omnipoint handset:
While listening to voice messages on your Answering Machine, you
can control playback by using your handset keys. Here are the
functions you can perform:
> Dial A123 and press F.
> When prompted, enter your PASSWORD.
> If you have any messages, your first message will
automatically begin playing.
> To back up and continue the current message, press 1.
> To replay the current message, press 11.
> Each message will be saved automatically unless you delete it
> To pause a few seconds, then continue playing messages,
by pressing
.
7
press 2.
If you are calling from another phone or roaming outside the
Omnipoint coverage area, here’s how to reach your Answering
Machine.
> To skip ahead and continue the current message, press 3.
> To skip ahead to the end of the current message,
press 33.
> Dial 1, the area code and the first 3 digits of your
Omnipoint phone number, plus MAIL (6245). Example:
1-201-757-MAIL.
> To hear the Date/Time when the message was recorded,
press 5.
> To delete the message being played, press 7. If you do not
> When prompted, use the keypad to enter your MAILBOX
number. (This is your Omnipoint phone number, including
area code.)
delete a message, it will be saved automatically.
> To save the message being played, press 9.
> When you hear your greeting, press A.
> To “un-erase” a message, press A3 before you
disconnect and the messsage will be returned to your Mailbox.
> Enter your PASSWORD using the keypad, and proceed as
described above.
> To skip the current message and advance to the next message,
press B.
(Note: if you receive a new message while you are in your Answering
Machine, you will be notified with three short beeps.)
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Your Voice Message Capacity.
The Convenience of Autoplay.
Each voice message can be up to one minute in length. Your
Answering Machine can save up to 15 voice messages. New
messages are stored for 14 days. A message you deliberately save is
also stored for up to 14 days.
Your Answering Machine is preset in Normal Playback mode. But
you can also select “Autoplay” mode, allowing you to listen to all
your voice messages without pressing any keys. That lets you keep
your hands free for other things, such as driving.
As space in your Answering Machine is limited, Omnipoint
recommends that you delete unwanted voice messages as well as the
accompanying notification messages that the Answering Machine
sends to your handset.
To turn on Autoplay mode while in your Answering Machine, go to
the main menu and choose main menu option 4, the Personal
Options menu. While in the Personal Options menu:
> To activate or deactivate Autoplay, press 422.
If your Mailbox is full, your caller will hear your greeting followed
by a prompt that your Mailbox cannot store any more voice mes-
sages. Your caller will, however, be able to send you a numeric page
(see p. 35).
Automatic Date/Time Information.
Your Answering Machine is preset to register the date, time, and
source of your messages. The Date/Time will automatically precede
each message.
Answering Machine Function Chart.
You can deactivate Date/Time announcement at any time. While in
your Answering Machine, use main menu 4, Personal Options.
While in the Personal Options menu:
The quick-reference flow-chart on page 34 summarizes all the menu
commands available while in your Answering Machine.
There are two special commands available at all times:
> Press A to cancel the current command.
> Press AA to go to the main menu.
> To cancel or reactivate the Date/Time stamp on your incoming
messages, press 423.
Changing Your Greeting:
You can change your greeting at any time while connected to your
Answering Machine. Use main menu option 3, the Greeting menu.
Here are the functions you can perform while in the Greeting menu:
> To play your current greeting, press 1.
> To record a new greeting, press 2.
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> To erase your greeting, press 7. If you erase your greeting,
a standard greeting with your recorded name will be used.
Changing Your Password or Name.
You can also change your password or recorded name at any time
while connected to your Answering Machine. Use main menu 4,
Personal Options. Here are the functions you can perform in the
Personal Options menu:
> To play the name you’ve recorded, press 431.
> To record a new name, press 432.
> To erase a name, press 433.
> To change your password, press 441.
Call Forwarding To Your Answering Machine.
Your service has been preset to forward your calls to your Answering
Machine if you are out of the Omnipoint coverage area, your handset
is turned off, or you do not answer a call. You can change Call
Forwarding settings at any time. (For information on customizing
your settings or restoring default settings, see “Using Call
Forwarding” on p. 47.)
Advanced Message Services.
Subscribers to Omnipoint’s Value Feature Package and Advanced
Feature Package enjoy greater message storage capacity, plus a wide
range of additional message services. These include sending and
receiving faxes, forwarding messages, group messaging, and
operator-assisted functions. For a list of advanced messaging
services, see p. 53.
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GETTING NUMERIC PAGING
MESSAGES
GETTING SHORT E-MAIL
MESSAGES
Your Omnipoint handset can also serve as your personal pager
– to keep you in touch, even if you can’t answer a call.
Text messages are another way your business associates, family,
and friends can keep in touch with you when you’re out of the
office or away from home.
Your caller will be able to send a numeric page directly to your
handset, even if your handset is turned off or you’re out of the
Omnipoint coverage area. Paging messages can contain call-back
numbers or other numeric codes. Applicable usage charges apply.
Even when you’re on the phone, a short e-mail message can be
delivered to you.
Here’s what happens when you receive a short e-mail message.
To give your callers the option of sending you a page rather than
leaving a voice message on your Answering Machine, add an
instruction in your personal Answering Machine greeting – such as:
“To page me, press 1 now and enter the number
where I can reach you.”
> A tone will automatically sound to alert you that a message
has come in and you’ll see the words “NEW MESSAGE” and
the prompt “READ NOW?” on your display.
> Press F, and the first three lines of your message will be
displayed.
How will you know when you have a page?
> Or press G, and your message will be stored for you. The
ENVELOPE symbol will remain on your display to remind
you that you have an unread message.
> A tone will automatically sound to alert you that a message
has come in and you’ll see the words “NEW MESSAGE” and
the prompt “READ NOW?” on your display.
For instructions on reading, saving, and erasing short e-mail
messages, see “A Word About Messages” on p. 23.
> Press F, and the first three lines of your message will be
displayed.
> Or press G, and your message will be stored for you. The
ENVELOPE symbol will remain on your display to remind
you that you have an unread message.
Short E-Mail From The Internet.
Anyone with access to Internet e-mail can send e-mail messages up
to 160 characters long to your Omnipoint handset.
If your numeric paging message contains a call-back number, you
can dial that number immediately:
Your Omnipoint Internet e-mail address is your Omnipoint phone
number, including 1 and the area code, followed by the “@” sign
and the Omnipoint domain name “omnipoint.net”.
> Press the F key.
For example: [email protected]
For more information on reading, saving or erasing pages, see “A
Word About Messages” on p. 23.
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SENDING SHORT E-MAIL
MESSAGES
Messages you receive from the Internet begin with the sender’s e-
mail address, followed by a “#” sign.
If you want to contact someone without having a phone
conversation, you can create and send text messages from your
handset.
Note: on your handset display, the standard Internet address “@”
sign will be replaced by the “:” symbol.
You can contact another Omnipoint user, or anyone with an Internet
e-mail address. Here’s how to write a message.
> Use the CD keys to scroll to the “MAIL” menu. Press
F.
> Use the CD keys to go to “SEND MESSAGES.”
> Press F.
> When “NEW” appears on your display, press F. You’ll see
an empty display.
> Use the keypad to enter a message up to 160 characters long.
(Note: if you’re sending the message to an Internet e-mail
address, see below.)
> Because keys contain more than one letter, press several times
until the letter you want is displayed. (Example: to type “A,”
press the 2 key once; to type “B,” press the 2 key twice.
For lower-case letters, use the A key. For more information,
see your Ericsson User’s Manual.)
> If two successive letters in the name you’re entering appear on
the same key, wait until an underline appears to the right of
your last letter, then enter the next letter.
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Short E-Mail To The Internet.
> To enter a space, press the 1 key once.
To create short e-mail messages to send over the Internet, begin your
message by entering the Internet e-mail address of the person you’re
sending the message to, followed by B and the text of your
message. For example, you could type this message:
> Use the 1 key to enter punctuation marks and special
characters, including “-,” “?,” “!,” “.,” “:,” and others.
> Use the 0 key to enter special characters, including
“+,” “&,” “@,” “/,” “$,” and others.
> If you make a mistake, press E to backspace so you can
correct your mistake.
Here’s how to create the above message:
> Begin by using the keypad to enter the address:
display the “@” sign.)
When your message is complete and correct on your display, you’re
ready to send it. Here’s how to send it to an Omnipoint user.
> Press F. You’ll see “REQUEST REPLY” on the display.
> Press B.
Press G. (Note: this feature is not supported at this time.)
> Then use the keypad to enter your message. The entire
> When the prompt “SEND MESSAGES” appears on the display,
enter the phone number that you want to send your
message to – or use the left C key to scroll through your
Phone Book until you find the phone number of the person
your message should be sent to.
message, including address, cannot exceed 160 characters.
> When your Internet message is complete, press F. You’ll
see “REQUEST REPLY” on the display. Press G. (Note:
this feature is not supported at this time.)
> Be sure to include 1 plus the area code. (Note: if the message
is being sent to an Internet e-mail address, enter 121
as the number.)
> When the prompt “SEND MESSAGES” appears on your
display, enter 121 as the number – which routes
your message through Omnipoint’s Internet gateway.
> Press F. “MESSAGE SENT” will appear on your display.
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USING CALLER ID
Omnipoint Caller ID service lets you know who’s calling before
you answer. You won’t be interrupted by calls that you don’t
want to take – and you’ll avoid missing any important calls.
• Caller ID Name. Your handset may display the caller’s
name if you have stored that person’s name and number in
the memory of your Omnipoint handset or SIM Card.
•
Call Waiting/Call Hold. If a call comes in while you’re
already on a call, you’ll hear a Call Waiting tone and you
may see the telephone number or name of the person who’s
calling you (if the name is programmed in your handset’s
memory). This information can help you decide whether or
not to put a current call on hold and answer the new call.
When your phone rings, check your handset’s display screen. For
most calls, you will see the caller’s number displayed on the screen.
And when you’re using Call Waiting, you’ll also be able to see the
number of the person who’s calling you – so you can decide whether
you want to interrupt the call in progress.
When you see the caller’s telephone number displayed:
• Handset Memory. Using Caller ID, your Omnipoint
handset’s memory may store telephone numbers for calls
that you have answered or missed. For quickly returning
phone calls, these stored numbers can be easily retrieved.
(See your Ericsson User’s Manual for instructions.)
> Decide whether you want to answer the call. If you do,
press F.
> If you decide not to answer the call, it will be forwarded
automatically to your Omnipoint Voice Mailbox. (Note: your
service has been preset to forward your unanswered calls to
your Mailbox.)
• Distinctive Ringing. Using Caller ID, some Omnipoint
handsets allow you to program distinctive rings for
telephone numbers stored in your handset’s memory. (See
your Ericsson User’s Manual for instructions.)
Omnipoint Caller ID Features
Blocking Outgoing Caller ID.
While other telephone companies may offer basic Caller ID,
Omnipoint customers have access to state-of-the-art features that go
farther. These include:
Unless you request otherwise, Omnipoint will pass your telephone
number to a mobile or land-line phone with Caller ID when you
place an outgoing call from your Omnipoint handset. But you can
instruct that your phone number not be displayed on other Caller ID
phones in all cases or on a call-by-call basis.
• Enhanced Screening. Instead of forwarding
unanswered calls to your Voice Mailbox, you can change
your Call Forwarding settings to forward calls to a phone
number of your choice. You can forward All Calls, or
forward your calls differently for any of three conditions:
On Busy, No Reply, and Unreachable. Example: if you’re
out-of-reach, calls can automatically be forwarded to an
assistant at your business telephone number. (See p. 47 for
information on Call Forwarding.)
To block your outgoing Caller ID number on a per-call basis:
> Press A67, plus the number you are calling.
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> Your Omnipoint telephone number will not be sent with this
call.
Exceptions To Caller ID.
• Due to public telephone network limitations, Caller ID may
not always be available on every call.
> The next time you make a call, your telephone number will be
sent unless you precede the number with A67.
• If callers block Caller ID from being sent from their phones,
their telephone numbers will not appear on your handset
screen.
To block your outgoing Caller ID number on all the calls you make:
> Call Customer Care by dialing 611 from your handset
• In some cases, Omnipoint may be required to override
Caller ID blocking (for example, for some emergency
service providers).
(or 1-888-OMNI-611 from any phone).
> Omnipoint will engage Caller ID’s Per Line Blocking feature.
Your telephone number will not be sent with any call you make
from your handset.
• When roaming outside of Omnipoint’s network, Caller ID
and Caller ID blocking features may not be available.
After Per Line Blocking has been activated by Customer Care, you
may still want your Caller ID number to be displayed on certain calls.
To display your outgoing Caller ID number on a per-call basis:
> Press A82, plus the number you are calling.
> Your Omnipoint telephone number will be sent with this call.
> The next time you make a call, your telephone number will
not be sent unless you precede the number with A82.
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USING
CALL WAITING/CALL HOLD
Omnipoint’s Call Waiting/Call Hold service is an important way
to make sure you don’t miss important calls.
To place a call on hold:
> Press F.
Call Waiting/Call Hold lets you accept a new call while you’re already
on the phone. While you’re talking to someone, you can also make
an outgoing call to someone else, and keep both calls active by
placing one or the other on hold. You can also receive a third
incoming call by terminating one of the two active calls. It’s an easy
way to make plans and coordinate conversations among people.
To end an active call while maintaining the call on hold:
> Press G. The message “RETRIEVE HELD CALL” will
appear on your display.
> Press F within three seconds.
Here’s how to answer a new call while a current call is in progress:
> The message “CALL WAIT” will appear in the display.
To end the call on hold:
> When “RETRIEVE HELD CALL” appears on your display, press
G. (Note: if you do not press F or G within three
seconds, “RETRIEVE HELD CALL” disappears from your
display and both calls are ended.)
> If you want to answer the new call, press F. This puts your
current call on hold and connects your new call.
> If you don’t want to interrupt your current call, press G.
To Cancel Call Waiting.
The new call will be forwarded to your Answering Machine.
You can deactivate the Call Waiting feature of your handset:
• Use the CD keys to scroll to the ACCESS Menu.
• Press F.
While a call is in progress, here’s how to make an outgoing call:
> Dial the number you want to call while the current call is in
progress.
• Use the CD keys again to scroll to the “CALL
> Press F. This puts your current call on hold and
WAITING” function.
automatically dials your new call.
• Press F.
You can also switch back and forth between two calls.
• Use the CD keys to scroll to the “CANCEL” setting.
• Press F.
> Press F to put one call on hold and pick up the other.
Pressing F switches you back and forth.
Note: when you use Call Waiting/Call Hold, usage charges apply to
all calls.
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USING CALL FORWARDING
When you can’t answer the phone or don’t want to be
interrupted, the Omnipoint Call Forwarding feature sends
incoming calls to another number.
Here’s how:
> Use the CD keys to scroll to the FORWARD Menu,
then press F. The first function displayed on the screen is
“ALL CALLS.”
If you don’t answer a call, or your handset is turned off or out of the
Omnipoint coverage area, Call Forwarding is preset to direct calls to
your Answering Machine automatically.
> Press F.
> Use the CD keys to scroll to the “Activate” setting.
You can change your Call Forwarding setting to send calls to any
number you want. (Note: you must include 1 and the area code
when specifying a number).
> Press F.
> You’ll see the message “ENTER NO.” on your display. Enter
1 plus your area code and the first 3 digits of your
Omnipoint phone number, plus MAIL (6245). This will
forward all your calls to your Answering Machine. (Example:
1-201-757-MAIL.)
Call Forwarding can also be programmed to forward calls in various
ways:
• Forward All Calls.
• Forward if “On Busy” (when you’re on a call).
> Press F. The words “PLEASE WAIT” will appear on your
display. After a few seconds, “FORWARD ON” will appear on
your display. (Note: when you’re forwarding calls, an
CD symbol appears on the bottom left corner of your
screen. Your handset will not ring until you cancel
“FORWARD ALL CALLS.”)
• Forward if “No Reply” (when your handset rings, but you
don’t answer).
• Forward if “Unreachable” (when your handset is off or out
of Omnipoint’s coverage area).
To Cancel “Forward All Calls.”
You can change your Call Forwarding settings at any time. For
example, if you don’t want to be interrupted by a call, but you still
want to be able to receive pages, Answering Machine notifications,
and short e-mail messages, you can forward all incoming calls to
your Answering Machine.
While in the FORWARD Menu, use the CD keys to select
“CANCEL ALL.”
Press F. The message “PLEASE WAIT” will appear on your
display. After a few seconds, you’ll see a message that Call
Forwarding has been canceled.
(For more information, see your Ericsson User’s Manual.)
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YOUR PERSONAL
PHONE BOOK
Your Omnipoint handset is smart – even smart enough to
remember the phone numbers you want to call and store the
numbers of calls you receive.
• If two successive letters in the name you’re entering appear
on the same key, wait until an underline appears to the
right of your last letter, then enter the next letter.
• To enter a space, press the 1 key once.
• To enter a hyphen, press the 1 key twice.
• If you make a mistake, press E.
Names and numbers are stored in the memory of both your handset
and your SIM Card. Storing numbers in your SIM Card allows you to
carry your Phone Book memory by taking your SIM Card with you.
The SIM Card memory can store up to 78 names and numbers, and
the handset memory can store up to 100 names and numbers –
giving your Phone Book a total capacity of up to 178 possible names
and numbers. Numbers can have up to 20 numerals; names can
have up to 10 characters.
> When the name is correctly displayed, press F.
> The prompt “ENTER NO.” will appear on your display.
> Enter the phone number by using your keypad. We
recommend that you enter a full 11-digit number, including 1
plus area code, in case you may be calling from a different
area code.
To store a phone number and name in your personal Phone Book,
here’s all you do:
> Use the CD keys to scroll to the PHONE BOOK Menu.
> Press F.
> When the number is correctly displayed, press F. The
name and number are stored in the memory position shown in
the upper right corner of your display.
> Use the CD keys to scroll to the “STORE” function.
> Press F.
To recall a number if you know the name:
> In the PHONE BOOK menu, press the CD keys to
> You’ll see the “NAME” prompt displayed, along with the
number of the first free memory position.
scroll to the “NAME RECALL” function.
> The “NAME” prompt will appear.
> Enter the name.
> Enter the 10-letter name you want to save by pressing keypad
keys one by one.
A few notes:
> Press F. The number will be displayed.
> To call that number, press F.
• Since keys contain more than one letter, press several times
until the letter you want is displayed. For lower-case
letters, use the A key.
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SPEED-DIALING
FROM YOUR PHONE BOOK
A fast way to call a number on your Omnipoint handset is by
Speed-Dialing.
Your Phone Book memory also automatically stores the last 10
numbers you called. To recall and Speed-Dial these numbers:
> Use the CD keys to bring up the PHONE BOOK menu.
You can Speed-Dial numbers stored in the first 10 memory positions
(identified on your display as 0 - 9) of your personal Phone Book.
Press F.
> Use the CD keys to select the “LAST CALL” function.
Here’s how to Speed-Dial a number:
The last number called will be displayed.
> If anything other than the time is shown on your display, press
> To call this number, press F.
E to clear it.
> To call another number, use the CD keys to scroll
forward or backward through memory positions until you find
the number you want.
> If you know the memory position number (0 - 9), enter the
number.
> Press F to place your call. (Note: you can write down your
most important Phone Book reference codes on the inside
back cover of this User Guide.)
(Note: you can also scroll through memory positions by name; see
your Ericsson User’s Manual for complete information.)
Redialing The Last Number You Called.
You can automatically call the last number you dialed.
• Press E to clear your display.
If you don’t know the memory position, you can scroll through
memory positions by position number:
> Use the CD keys to bring up the PHONE BOOK menu.
Press F.
• Press F. The prompt “CALL?” will appear on your
> Use the CD keys to select the “POSITION RECALL”
display. You’ll also see the last number you called.
function. Press F.
• Press F.
> Use the CD keys to scroll forward or back through
And if a call doesn’t go through, the prompt “RETRY?” may appear
on your display. Press F, and your handset will redial
automatically up to 10 times.
memory positions.
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OTHER ADVANCED SERVICES
There are many more advanced personal communications
features available to Omnipoint subscribers who select the Value
Feature Package and Advanced Feature Package.
Mailbox, where they will be stored for later retrieval. Just call
your Mailbox and designate the number where the fax
transmission should be re-routed for hard-copy printout.
> Data/Fax Transfer. Check your office e-mail, access files –
an Omnipoint handset is capable of transmitting faxes and
data files protected by encryption. You can use standard PC
software and appropriate hardware accessories. Applications
for this advanced feature range from accessing remote
databases to surfing the Internet.
Here’s a brief description:
> Information Services. Stay well-informed while on the
go. Depending on the Omnipoint plan you choose, your
handset’s screen will display New York Times news headlines,
weather forecasts, lottery drawing numbers, daily horoscopes,
sports updates, general business news or even stock quotes on
demand.
> Call Restriction. Control calls made on your account. To
prevent unwanted usage, you can set up your Omnipoint
account to allow only certain types of calls, such as incoming
or local only, or restrict international calls or roaming. This
service is ideal for employees with company-supplied phones
who work within a set region or for family members who
could use a wireless phone for emergencies or just to call
home.
> Alpha-Numeric Operator-Assisted Paging. Receive a
text message when you can’t take a call. Callers can dictate a
message to an Omnipoint operator who will forward it directly
to your handset.
> Group Voice Mail & Intelligent Voice Mail. Take your
Answering Machine to the next level. Depending on which
Omnipoint plan you choose, you will also benefit from these
powerful features. Group Voice Mail gives you additional
message storage and lets you reply to and forward messages to
other Omnipoint customers. Intelligent Voice Mail adds even
more message storage. And you’ll also enjoy such convenient
features as Instant Call-Back to the person who left a voice
mail message, re-routing of callers to your administrative
assistant or another phone number, and other enhanced
message services.
> Conference Calling. Maximize productivity and save time.
Using Conference Calling, you can carry on conversations with
several people simultaneously.
> Voice-Activated Dialing. Use your voice, not your hands.
With voice-activated dialing, you’re free to write down notes or
perform other functions while making a call. This feature will
bring an added level of convenience and safety to your calls.
For more information on these and other advanced options, call
Customer Care from your handset at 611 (or dial 1-888-
OMNI-611 from any phone).
> Fax Mail. You don’t have to worry about being away from a
fax machine. Your contacts need only your fax Mailbox
number. Faxes can be received at any time in your Omnipoint
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FACTS, TIPS, OPTIONS
YOUR MONTHLY STATEMENT
The last section of your User Guide covers additional
information you’ll want to know to get the most from your
Omnipoint service.
On your Omnipoint monthly statement, you’ll see clear, simple
information on the activity in your account.
You’ll see current charges and itemized details for individual calls,
including a full breakdown of your current usage.
On the following pages, we’ll say a few words about:
• Your Omnipoint monthly statement.
• Some tips if you have trouble.
You’ll also have four convenient payment methods to choose from.
You can pay your bill:
• By credit card.
• How to get help.
• By check.
• Using and caring for your handset.
• Omnipoint accessories available for your Ericsson handset.
• A glossary of terms.
• By automatic withdrawal from your checking account.
• In cash at an Omnipoint retail store.
And to make things even easier, we’ve created a special brochure that
will identify and help you understand every item on a typical
Omnipoint statement.
On The Inside Back Cover.
We’ve left a place to write down some of your most important Speed
Dialing numbers.
You’ll receive a copy with your first bill.
We’ve also added spaces for your four unique Omnipoint numbers,
which are:
• Your Omnipoint phone number.
• Your account number.
• Your SIM Card number (the 18-digit number printed on
the SIM Card).
• Your handset IMEI number (the 15-digit number found on
the sticker on the back of your handset underneath the
battery).
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TROUBLESHOOTING
Omnipoint services are 100% digital, so they’re more reliable
than conventional cellular phone service.
If you have a poor connection:
> The problem may be at the other end; press G to cancel the
connection and place your call again.
But because your handset operates over radio frequencies, you may
experience difficulties in some locations – therefore you should
never rely solely upon your handset for essential communications in
emergencies. (See your Ericsson User’s Manual for additional
important information.)
> You may be calling from a fringe coverage area. Check your
coverage map. Check the signal strength indicator on your
handset display. Notify Omnipoint Customer Care if you
consistently have trouble in a particular location when
coverage is available according to your Omnipoint coverage
map.
Here’s a quick set of notes and troubleshooting tips:
If you have a weak signal or see the message “NO NETWORK” on
your handset display:
If you hear a tone while on a call:
> Your battery may be low. A long tone warns you that about two
minutes of calling power remain. Short tones tell you that
battery power is exhausted and your handset will shut off.
> If you’re inside a building, try moving close to an outside
window.
> Another call may have come in for you. (See p. 45 for notes
on how to use Call Waiting/Call Hold.)
If the “KEYLOCK” message is displayed:
> Press the left C key, followed by F. This will unlock
your keypad.
If your handset or SIM Card is lost or stolen:
> Don’t delay! Notify Omnipoint Customer Care immediately at
1-888-OMNI-611. We can deactivate your SIM and help
prevent unauthorized use.
If the indicator light on top of your handset blinks red:
> Your battery is becoming exhausted and needs recharging or
replacing. (See p. 17 for information.)
If your long distance call won’t go through:
> Remember to enter 1 plus the area code if calling long
distance.
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GETTING ASSISTANCE
Omnipoint Customer Care is always available to serve you –
24 hours a day, 7 days a week.
> For directory assistance in another area, enter 1, the area
code, and 555-1212. Press F. After receiving the
number, stay on the line to be connected to that number.
Applicable usage charges apply.
Here’s our number again: 1-888-OMNI-611. If you’re using your
handset, all you have to do is dial 611.
> To charge a call to your credit card, enter 0 and
press F – or enter 0 plus the number you are
calling and press F.
All calls to Omnipoint Customer Care are made at no charge to your
account.
Other Ways To Contact Omnipoint.
Customer Care can help you with many things:
To send a fax to Omnipoint, dial:
> Providing information on Omnipoint feature packages,
pricing, and special Omnipoint features.
1-888-OCI-5171
(1-888-624-5171)
> Making changes in your Omnipoint feature package.
To visit the Omnipoint site on the Internet, our address is:
> Answering questions about your Omnipoint monthly
statement.
> Giving assistance if your handset is lost or stolen.
You can also write to us at:
> Finding an Authorized Service Center for your handset, battery,
or battery charger.
OMNIPOINT
Customer Care Center
P.O. Box 21990
Other numbers you can call:
Lehigh Valley, PA 18002-1990
> In an emergency, enter 911 and press F.
> For local directory assistance, enter 411 and press
F. After receiving the number, stay on the line to be
connected to that number. Applicable usage charges apply.
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USING YOUR
HANDSET SAFELY
Because your Omnipoint phone operates by radio transmission,
you’ll need to know a few safety tips.
Take Care Of Your Handset.
Your phone is a product of superior design and craftsmanship and
should be treated with care. The suggestions below will help you
fulfill the warranty obligations and enjoy this product for many years:
Your Ericsson User’s Manual has complete information on the
following subjects:
• Do not expose your handset to water or moisture. For
example: a bathtub, laundry sink, wet/damp basement,
swimming pool, or heavy rain.
> Exposure to radio frequency energy.
> Efficient phone operation.
> Antenna care and replacement.
> Driving.
• Do not expose your handset to extreme temperatures such as
on a hot radiator or stove, or in a car parked in the summer
sun.
• Do not expose your handset to extreme cold temperatures such
as in a car parked in the snow.
> Electronic devices.
> Aircraft.
• Do not expose your handset to open flames such as lit candles,
cigarettes, or cigars.
> Children.
> Blasting areas.
• Take care that objects do not fall on your handset and that
liquids do not spill into your handset.
> Potentially explosive atmospheres.
> Operating procedures.
• Connect the AC power supply only to designated power sources
as marked on the product.
You should read your User’s Manual carefully to become familiar
with this important safety information before using your handset.
• To reduce the risk of damage to the electric cord, remove it
from the outlet by holding the AC adaptor rather than the
cord.
• Make sure the cord is located so that it will not be stepped on,
tripped over or otherwise subjected to damage or stress.
• To reduce risk of electric shock, unplug the unit from the
power source before attempting to clean. Use a soft cloth
dampened with water for cleaning.
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HANDSET ACCESSORIES
• Observe restrictions on the use of radio equipment in fuel
depots, refuelling points, chemical plants, or where blasting
operations are in progress.
To help you get more from your handset, Omnipoint provides a
wide range of high-quality accessories.
> High-Capacity NiMH Battery
• DANGER: never alter the AC cord or plug. If it will not fit into
an outlet, have a proper outlet installed by a qualified
electrician. Improper connection can result in risk of electric
shock.
Provides up to 345 minutes of talk time; standby time is
approximately 67 hours.
> Slim NiMH Battery (standard)
• Do not attempt to disassemble the handset. There are no user-
serviceable parts inside. Non-expert handling of the handset
may damage it and void your warranty.
Provides up to 140 minutes of talk time; standby time is
approximately 22 hours.
> Lite NiMH Battery
• Keep your handset and all its parts and accessories out of the
reach of small children.
Provides up to 95 minutes of talk time; standby time is
approximately 33 hours.
• Have PCS telephone vehicle accessories installed in a vehicle
by qualified personnel.
> Power Adaptor Plus
Lets you recharge your handset battery from your car battery
in about 2 hours (providing you are not using your handset).
> Leather Carrying Case With Window
Protects your handset and allows you to read the display.
> Leather Carrying Case
Holds your handset for protection while traveling.
> Leather Pouch
Pouch carrying case for your handset.
Use Only Approved Batteries.
Use only approved batteries and battery chargers with your Ericsson
handset.
(See your Ericsson User’s Manual for additional important
information on batteries and other accessories.)
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REFERENCE NOTES & NUMBERS
GLOSSARY OF TERMS
Here are definitions for some of the features and terms in this
Omnipoint User Guide. For more information, see the page
reference number given after each definition.
Use this page to write down your most important Speed-Dialing
numbers.
Speed-Dial
Contact Name
• Answering Machine function allows your handset to act as
an answering machine for receiving basic voice message
service. (pps. 27-34)
• Caller ID lets you know who’s calling so you can decide
whether to answer. (pps. 41-44)
• Call Forwarding lets you forward calls to various phone
numbers under conditions you specify. (pps. 47-48)
• Call Waiting/Call Hold lets you place a call on hold and
pick up a new call. (pps. 45-46)
• Numeric Paging allows your handset to act as a pager.
(p. 35)
• Personal Communications Service means your handset
can function as a communications center for voice, text, data,
fax, and e-mail messages.
• Phone Book is the memory where you store names and
And even more important, write down the four Omnipoint numbers
that are unique to your account. You'll need these numbers when you
call Customer Care.
phone numbers with location codes. (pps. 49-50)
• Short E-Mail refers to the text messages that can be sent and
received with your handset. (pps. 36-40)
Your Omnipoint Phone No.:
Your Account No.:
–
1
(
)
• SIM Card contains the information needed to operate your
handset and to personalize your handset with your account.
Its memory also holds names and numbers in your Phone
Book. (pps. 20-21)
Your SIM Card No.:
–
–
–
8 9
• Speed-Dialing lets you place calls to Phone Book numbers
Your Handset IMEI No.:
–
–
–
or other numbers shown on your display. (pps. 51-52)
(the 15-digit number found on the
sticker on the back of your handset
underneath the battery)
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