SETUP GUIDE
SETUP GUIDE
Regulatory model: P11F
Regulatory type: P11F001
Notes, Cautions, and Warnings
NOTE: A NOTE indicates important information that helps you make better use of your
computer.
CAUTION: A CAUTION indicates either potential damage to hardware or loss of data and
tells you how to avoid the problem.
WARNING: A WARNING indicates a potential for property damage, personal injury, or
death.
If you purchased a Dell™ n Series computer, any references in this document to the Microsoft® Windows® operating systems are
not applicable.
__________________
Information in this document is subject to change without notice.
© 2010 Dell Inc. All rights reserved.
Reproduction of these materials in any manner whatsoever without the written permission of Dell Inc. is strictly forbidden.
Trademarks used in this text: Dell, the DELL logo, XPS, Solution Station, and DellConnect are trademarks of Dell Inc.; Intel,
Pentium, and Centrino are registered trademarks and Core is a trademark of Intel Corporation in the U.S. and other countries;
Microsoft, Windows, and the Windows start button logo are either trademarks or registered trademarks of Microsoft
Corporation in the United States and/or other countries; Blu‑ray Disc is a trademark of the Blu‑ray Disc Association; Bluetooth
is a registered trademark owned by Bluetooth SIG, Inc. and is used by Dell under license.
Other trademarks and trade names may be used in this document to refer to either the entities claiming the marks and names
or their products. Dell Inc. disclaims any proprietary interest in trademarks and trade names other than its own.
July 2010
P/N N0KR7
Rev. A00
Contents
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Contents
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Contents
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Contents
6
Setting Up Your XPS Laptop
This section provides information about
WARNING: Do not block, push objects
setting up your Dell™ XPS™ laptop.
into, or allow dust to accumulate in
the air vents. Do not place your Dell
computer in a low-airflow environment,
such as a closed briefcase, or on fabric
surfaces, such as carpets or rugs, while
it is powered on. Restricting the airflow
can damage the computer, deteriorate
the computer performance, or cause
a fire. The computer turns on the fan
when the computer gets hot. Fan
Before Setting Up Your
Computer
When positioning your computer, ensure that
you allow easy access to a power source,
adequate ventilation, and a level surface to
place your computer.
Restricting airflow around your laptop may
cause it to overheat. To prevent overheating
ensure that you leave a minimum of 5.1 cm
(2 inches) on the right and left sides. You
should never place your computer in an
enclosed space, such as a cabinet or drawer
while it is powered on.
noise is normal and does not indicate a
problem with the fan or the computer.
CAUTION: Placing or stacking heavy
or sharp objects on the computer may
result in permanent damage to the
computer.
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Setting Up Your XPS Laptop
Connect the AC Adapter
Connect the AC adapter to the computer and then plug it into an electrical outlet or surge
protector.
WARNING: The AC adapter works with electrical outlets worldwide. However, power
connectors and power strips vary among countries. Using an incompatible cable or
improperly connecting the cable to a power strip or electrical outlet may cause fire or
permanent damage to your computer.
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Setting Up Your XPS Laptop
Set Up Microsoft Windows
Your Dell computer is preconfigured with the Microsoft® Windows® operating system. To set
up Windows for the first time, follow the instructions on the screen. These steps are mandatory
and may take some time to complete. The Windows setup screens will take you through several
procedures including accepting license agreements, setting preferences, and setting up an
Internet connection.
CAUTION: Do not interrupt the operating system’s setup process. Doing so may render
your computer unusable and you will need to reinstall the operating system.
NOTE: For optimal performance of your computer, it is recommended that you download
and install the latest BIOS and drivers for your computer available at support.dell.com.
NOTE: For more information on the operating system and features, go to
support.dell.com/MyNewDell.
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Setting Up Your XPS Laptop
Create System Recovery Media (Recommended)
NOTE: It is recommended that you create a system recovery media as soon as you set up
Microsoft Windows.
The system recovery media can be used to restore your computer to the operating state it
was in when you purchased the computer, while preserving data files (without the need of the
Operating System disc). You can use the system recovery media if changes to the hardware,
software, drivers, or other system settings have left the computer in an undesirable operating
state.
You will require the following to create the system recovery media:
• Dell DataSafe Local Backup
• USB key with a minimum capacity of 8 GB or DVD‑R/DVD+R/Blu‑ray Disc™
NOTE: Dell DataSafe Local Backup does not support rewritable discs.
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Setting Up Your XPS Laptop
To create a system recovery media:
2. Insert the disc or USB key in the computer.
3. Click Start → All Programs→ Dell DataSafe Local Backup.
4. Click Create Recovery Media.
5. Follow the instructions on the screen.
NOTE: For information on restoring your operating system using the system recovery
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Setting Up Your XPS Laptop
Install the SIM Card (Optional)
NOTE: Installing a SIM card is not required if you are using an EVDO card to access the
Internet.
NOTE: Installing a mini B‑CAS card into the SIM card slot is required to set up and view
ISDB‑T digital TV in Japan.
Installing a Subscriber Identity Module (SIM) card on your computer allows you to connect to
the Internet. To access the Internet you must be within the network of your cellular service
provider.
To install the SIM card:
1. Turn off your computer.
3. In the battery bay, slide the SIM card into the SIM card slot.
5. Turn on your computer.
To remove the SIM card, press and eject the SIM card.
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Setting Up Your XPS Laptop
1
2
3
battery bay
SIM card slot
SIM card
3
2
1
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Setting Up Your XPS Laptop
To enable or disable wireless:
1. Ensure that your computer is turned on.
2. Press the wireless key
on the function key row on the keyboard.
The current status of the wireless radios appears on the screen.
Wireless enabled
Wireless disabled
3. Press the wireless key
again to switch between the wireless enabled or disabled states.
NOTE: The wireless key allows you to quickly turn off wireless radios (Wi‑Fi and
Bluetooth®), such as when you are asked to disable all wireless radios on an airplane flight.
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Setting Up Your XPS Laptop
To set up wireless display on your computer:
Set Up Wireless Display
(Optional)
1. Ensure that your computer is turned on.
2. Ensure that wireless is enabled (see “Enable
NOTE: Wireless display may not be
supported on all computers.
3. Connect the wireless display adapter to
the TV.
Wireless display can only be set up on
computers with:
NOTE: The wireless display adapter does
not ship with your computer and must be
purchased separately.
Processor
Intel® Core™ i3‑3xx to i7‑6xx
Video
Intel HD Graphics
4. Turn on the TV and the wireless display
adapter.
controller
WLAN card Intel Centrino®
6100/6200/6300 or Intel
5. Select the appropriate video source
for your TV, such as HDMI1, HDMI2, or
S‑Video.
6. Double‑click the Intel® Wireless Display
Centrino Advanced‑N +
WiMAX 6250
Operating
system
Windows 7 Home Premium,
Professional, or Ultimate
icon
on the desktop.
The Intel® Wireless Display window
appears.
Driver
Download and install the
latest driver for “Intel Wireless
Display Connection Manager”
available at support.dell.com.
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Setting Up Your XPS Laptop
7. Select Scan for available displays.
Set Up the TV Tuner
8. Select your wireless display adapter from
the Detected wireless displays list.
(Optional)
NOTE: Availability of the TV tuner may
9. Enter the security code that appears on
your TV.
vary by region.
To set up the TV tuner:
To enable wireless display:
1. Double‑click the Intel® Wireless Display
1. If not already inserted, turn off the
computer and insert the mini B‑CAS card
into the SIM card slot on your computer
(Japan only).
icon
on the desktop.
The Intel Wireless Display window
appears.
2. Connect the TV/digital antenna cable
or the cable adapter to the antenna‑in
connector on your computer.
2. Select Connect to Existing Adapter.
NOTE: For more information on wireless
display, see the documentation that
shipped with your wireless display
adapter.
3. Turn on your computer.
4. Click Start
→ All Programs→ Windows
Media Center→ Tasks→ Settings→ TV.
5. Follow the instructions on the screen.
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Setting Up Your XPS Laptop
Setting Up a Wireless Connection
Connect to the Internet
(Optional)
NOTE: To set up your wireless router,
see the documentation that shipped with
your router.
To connect to the Internet, you need an
external modem or network connection and
an Internet Service Provider (ISP).
Before you can use your wireless Internet
connection, you need to connect to your
wireless router.
If an external USB modem or WLAN adapter
is not a part of your original order, you can
purchase one from www.dell.com.
To set up your connection to a wireless
router:
Setting Up a Wired Connection
1. Ensure that wireless is enabled on your
computer (see “Enable or Disable Wireless”
• If you are using a dial‑up connection,
connect the telephone line to the optional
external USB modem and to the telephone
wall connector before you set up your
Internet connection.
2. Save and close any open files, and exit any
open programs.
3. Click Start
→ Control Panel.
• If you are using a DSL or cable/satellite
modem connection, contact your ISP
or cellular telephone service for setup
instructions.
To complete setting up your wired Internet
connection, follow the instructions in “Setting
4. In the search box, type network, and
then click Network and Sharing Center→
Connect to a network.
5. Follow the instructions on the screen to
complete the setup.
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Setting Up Your XPS Laptop
To set up your Internet connection:
Setting Up Your Internet
Connection
ISPs and ISP offerings vary by country.
Contact your ISP for offerings available in
your country.
1. Save and close any open files, and exit any
open programs.
2. Click Start
→ Control Panel.
3. In the search box, type network, and
then click Network and Sharing Center→
Set up a new connection or network→
Connect to the Internet.
If you cannot connect to the Internet but
have successfully connected in the past,
the ISP might have a service outage. Contact
your ISP to check the service status, or try
connecting again later.
The Connect to the Internet window
appears.
Have your ISP information ready. If you do
not have an ISP, the Connect to the Internet
wizard can help you get one.
NOTE: If you do not know which type
of connection to select, click Help me
choose or contact your ISP.
4. Follow the instructions on the screen and
use the setup information provided by your
ISP to complete the setup.
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Using Your XPS Laptop
Optical drive — Plays or records CDs, DVDs, and Blu‑ray Discs (optional). For more
1
2
Optical drive light — Blinks when you press the optical drive eject button or when you
insert a disc and it is being read.
3
4
Optical drive eject button — Opens the optical drive tray when pressed.
Emergency eject hole — Use to open the optical drive tray if it does not open when you
press the eject button. For more information, see “Using the Emergency Eject Hole” on
5
6
7
Audio-out/Headphone connector — Connects to a pair of headphones or to a
powered speaker or sound system.
Headphone/digital S/PDIF combo connector — Connects to amplifiers, speakers, or
TVs for digital audio output. Can also be used to connect to a pair of headphones.
Audio-in/Microphone connector — Connects to a microphone or inputs signal for
use with audio programs.
NOTE: You can set up 5.1 channel speakers by using the three audio connectors
(5, 6, and 7) or by using the S/PDIF connector (6).
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Using Your XPS Laptop
8
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Using Your XPS Laptop
8
eSATA/USB combo connector with USB PowerShare — Connects to eSATA
compatible storage devices (such as external hard drives or optical drives) or USB devices
(such as a mouse, keyboard, printer, external drive, or MP3 player). The USB PowerShare
feature allows you to charge USB devices when the computer is powered on/off or in
sleep state.
NOTE: Certain USB devices may not charge when the computer is powered off or in sleep
state. In such cases, turn on the computer to charge the device.
NOTE: If you turn off your computer while charging a USB device, the device stops
charging. To continue charging, disconnect the USB device and connect it again.
NOTE: The USB PowerShare feature is automatically shut off when only 10% of the total
battery life remains.
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Using Your XPS Laptop
Front View Features
1
1
9-in-1 Media Card Reader — Provides a fast and convenient way to view
and share digital photos, music, videos, and documents stored on memory cards. For the
NOTE: Your computer ships with a plastic blank installed in the media card slot. Blanks
protect unused slots from dust and other particles. Save the blank for use when no media
card is installed in the slot; blanks from other computers may not fit your computer.
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Using Your XPS Laptop
1
Mini-DisplayPort connector — Digital interface standard connector that connects to
external DisplayPort monitors and projectors.
2
HDMI connector — Connects to a TV for both 5.1 audio and video signals.
NOTE: When used with a monitor, only the video signal is read.
3
4
Network connector — Connects your computer to a network or a broadband device
if you are using a wired network.
Antenna-in connector (on supported models) — Connects to an external antenna
(included) or coaxial cable (adapter included) to view programs using the TV tuner card
(optional).
5
AC adapter connector — Connects to the AC adapter to power the computer and
charge the battery.
6
7
USB 3.0 connector — Connects to USB devices, such as a mouse, keyboard, printer,
external drive, or MP3 player.
Security cable slot — Attaches a commercially available security cable to the computer.
NOTE: Before you buy a security cable, ensure that it fits into the security cable slot on
your computer.
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Using Your XPS Laptop
1
Battery status light — Indicates the battery charge status. For more information on
2
Hard drive activity light — Turns on when the computer reads or writes data. A solid
white light indicates hard drive activity.
CAUTION: To avoid loss of data, never turn off the computer when the hard drive
activity light is on.
3
Control strip — The power button, status lights, and touch‑sensitive controls are located
in this strip. For more information on the control strip, see “Control Strip Features” on
4
5
XPS logo light — The light on the XPS logo indicates the power states. For more
Function key row — The dual display enable or disable key
disable key , battery charge status key , brightness increase
keys, touch pad enable or disable key
this row.
, wireless enable or
and decrease
, and the multimedia keys are located in
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Using Your XPS Laptop
6
9
8
7
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Using Your XPS Laptop
6
Keyboard/Backlit Keyboard (optional) — The backlit keyboard provides visibility in dark
environments by illuminating all symbols on the keys.
Backlit keyboard brightness settings — Press the <F6> key to toggle the three
lighting states (in the given order):
• half keyboard brightness
• full keyboard brightness
• no lighting
7
8
9
Touch pad buttons — Provide left‑click and right‑click functions like those on a mouse.
Touch pad status light — Turns on if the touch pad is disabled.
Touch pad — Provides the functionality of a mouse to move the cursor, drag or move
selected items, and left‑click by tapping the surface.
The touch pad supports the Scroll, Flick, Zoom, and Rotate features. To change the touch
pad settings, double‑click the Synaptics Pointing Device icon in the notification area of
NOTE: To enable or disable the touch pad, press the
key on the function key row on
the keyboard.
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Using Your XPS Laptop
Status Lights and Indicators
Battery Status Light
Indicator light status
Computer state(s)
Battery charge status
AC adapter
Battery
solid white
on/standby/off/
hibernate
charging
off
on/standby/off/
hibernate
fully charged
solid amber
off
on/standby
low battery (<= 10%)
not charging
on/standby/off/
hibernate
off/hibernate
Power Button Light
or XPS Logo Light
Indicator light status
Computer state(s)
solid white
breathing white
off
on
standby
off/hibernate
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Using Your XPS Laptop
Disabling Battery Charging
You may be required to disable the battery charging feature while on an airplane flight. To
quickly disable the battery charging feature:
1. Ensure that your computer is turned on.
2. Press the battery health meter key
on the function key row on the keyboard.
3. In the Battery Life tab, select the Disable battery charging check box.
NOTE: Battery charging can also be disabled in the System Setup (BIOS) utility.
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Using Your XPS Laptop
Scroll Horizontal — Allows you to scroll left
or right on the active window.
Touch Pad Gestures
Scroll
Allows you to scroll through content. The
scroll feature includes:
Move two fingers left or right
to scroll the selected object.
Scroll Vertical — Allows you to scroll up or
down on the active window.
Move two fingers left or right
at a fast pace to activate
horizontal auto scrolling.
Move two fingers up or down
to scroll the selected object.
Tap on the touch pad to stop
auto scrolling
Move two fingers up or down
at a fast pace to activate
vertical auto scrolling.
Flick
Allows you to flip content forward or
backward based on the direction of the flick.
Tap on the touch pad to stop
auto scrolling
Move three fingers quickly in
the desired direction to flip
content in the active window.
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Using Your XPS Laptop
Zoom
Rotate
Allows you to increase or decrease the
magnification of the screen content. The
zoom feature includes:
Allows you to rotate the active content on the
screen. The rotate feature includes:
Twist — Allows you to rotate the active
content using two fingers where one finger is
anchored and the other rotates.
Pinch — Allows you to zoom‑in or zoom‑out
by moving two fingers apart or bringing them
closer together on the touch pad.
Keeping the thumb in
place, move the index
finger in an arced direction
right or left to rotate the
selected item clockwise or
counterclockwise.
To zoom in:
Move two fingers apart to
enlarge the view of the active
window.
To zoom out:
Move two fingers close
together to reduce the view
of the active window.
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Using Your XPS Laptop
Multimedia Control Keys
The multimedia control keys are located on the function key row on the keyboard. To use the
multimedia controls, press the required key. You can configure the multimedia control keys on
the keyboard using the System Setup (BIOS) utility or Windows Mobility Center.
System Setup
1. Press <F2> during POST (Power On Self Test) to enter the System Setup (BIOS) utility.
2. In the Function Key Behavior, select Multimedia Key First or Function Key First.
Multimedia Key First — This is the default option. Press any multimedia key to perform the
associated multimedia action. For function, press <Fn> + the required function key.
Function Key First — Press any function key to perform the associated function.
For multimedia action, press <Fn> + the required multimedia key.
NOTE: The Multimedia Key First option is active only in the operating system.
Windows Mobility Center
1. Press the < ><X> keys or touch the Windows Mobility Center control
on the control
strip to launch Windows Mobility Center.
2. In the Function Key Row, select Function Key or Multimedia Key.
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Using Your XPS Laptop
Mute the sound
Play the previous track or chapter
Play or pause
Decrease the volume level
Increase the volume level
Play the next track or chapter
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Using Your XPS Laptop
1
Power button and light — Turns the computer on or off when pressed. The light on
the button indicates the power states. For more information on the power button light,
2
3
Caps lock status light — Turns on if the Caps Lock is enabled.
Wireless status light — Turns on if wireless is enabled. For more information, see
4
Battery status light — Indicates the battery charge status. For more information on
NOTE: The battery is charging when the computer is powered using the AC adapter.
Windows Mobility Center control — Touch to launch the Windows Mobility Center.
Instant launch control — Touch to launch a predefined application of your choice.
5
6
7
Audio control-panel control — Touch to launch the Dell Audio control panel. The
control panel allows you to setup studio‑quality audio output on your computer. You can
also change the audio settings such as volume, external speaker setup, and microphone
setup.
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Using Your XPS Laptop
Using the Optical Drive
CAUTION: Do not press down on the optical drive tray when you open or close it. Keep
the optical drive tray closed when you are not using the drive.
CAUTION: Do not move the computer while playing or recording a disc.
The optical drive plays or records CDs, DVDs, and Blu‑ray Discs (optional). Ensure that the side
with print or writing is facing upward when placing discs on the optical drive tray.
To place a disc in the optical drive:
1. Press the eject button on the optical drive.
2. Pull out the optical drive tray.
3. Place the disc, label‑side up, in the center of the optical drive tray and snap the disc onto
the spindle.
4. Push the optical drive tray back into the drive.
Using the Emergency Eject Hole
If the optical drive tray does not eject when you press the eject button, you can use the
emergency eject hole to open the drive tray. To open the drive tray using the emergency
eject hole:
1. Turn off the computer.
2. Insert a small pin or unfolded paper clip into the emergency eject hole and push firmly until
the drive tray opens.
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Using Your XPS Laptop
1
disc
2
3
4
5
spindle
optical drive tray
emergency eject hole
eject button
1
2
3
4
5
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1
2
3
Microphone — Provides high quality sound for video conferencing and voice recording.
Camera indicator light — Indicates if the camera is on or off.
Camera — Built‑in camera for video capture, conferencing, and chat. The camera
supports the H.264 video compression codec, which provides high quality video at low
data transmission rates.
4
Display — Your display can vary based on selections you made when purchasing your
computer. The display may support the touch screen feature if you selected the option at
the time of purchase. For information on the touch screen gestures, see “Touch Screen
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Using Your XPS Laptop
Dwell
Touch Screen Gestures
(Optional)
Allows you to access additional information
by simulating a right‑click.
NOTE: Some of these gestures are
application‑specific and may not work
across applications.
Press and hold a finger on
the touch screen, to open
context‑sensitive menus.
Zoom
Allows you to increase or decrease the
magnification of the screen content.
Pinch — Allows you to zoom‑in or zoom‑
out by moving two fingers apart or bringing
them closer together on the screen.
Flick
Allows you to flip content forward or
backward based on the direction of the flick.
To zoom in:
Move a finger quickly in
the desired direction to
flip through content in the
active window like pages
in a book. Flick also works
vertically when navigating
content such as images or
songs in a playlist.
Move two fingers apart
to enlarge the view of the
active window.
To zoom out:
Move two fingers close
together to reduce
the view of the active
window.
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Using Your XPS Laptop
Scroll Horizontal — Allows you to scroll right
or left on the active window.
Scroll
Allows you to scroll through content. The
scroll features include:
Move a finger to the
right or left to activate
horizontal scrolling.
Pan — Allows you to move the focus on the
selected object when the entire object is not
visible.
Move two fingers in the
desired direction to pan
scroll the selected object.
Rotate
Allows you to rotate the active content on
the screen.
Twist — Allows you to rotate the active
content using two fingers.
Scroll Vertical — Allows you to scroll up or
scroll down on the active window.
Keeping a finger or
thumb in place, move the
other finger in an arced
direction right or left. You
can also rotate the active
content by moving both
the fingers in a circular
motion.
Move a finger up or
down to activate vertical
scrolling.
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Using Your XPS Laptop
To remove the battery:
Removing and Replacing
the Battery
1. Turn off the computer and turn it over.
2. Slide the battery release latch to the
unlock position.
WARNING: Before you begin any of the
procedures in this section, follow the
safety instructions that shipped with
your computer.
3. Lift the battery up at an angle and remove
it from the battery bay.
WARNING: Using an incompatible
To replace the battery:
battery may increase the risk of fire or
explosion. This computer should only
use a battery purchased from Dell. Do
not use batteries from other computers.
1. Align the tabs on the battery with the slots
on the battery bay.
2. Press the battery down until the battery
WARNING: Before removing the battery,
shut down the computer, and remove
external cables (including the AC
adapter).
release latch clicks.
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Using Your XPS Laptop
battery release latch
1
2
3
battery
tabs (3)
1
2
3
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Using Your XPS Laptop
Productivity and Communication
Software Features
FastAccess Facial Recognition
You can use your computer to create
presentations, brochures, greeting cards,
fliers, and spreadsheets. You can also edit
and view digital photographs and images.
Check your purchase order for software
installed on your computer.
Your computer may have the FastAccess
facial recognition feature. This feature
helps keep your Dell computer secure by
learning the unique appearance of your
face and uses this to verify your identity
to automatically supply login information
when you would normally enter this
information yourself (such as for logging on
to a Windows account or secure websites).
For more information, click
After connecting to the Internet, you can
access websites, setup an e‑mail account,
and upload or download files.
Start
→ All Programs→ FastAccess.
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Using Your XPS Laptop
Entertainment and Multimedia
Dell DataSafe Online
Backup
You can use your computer to watch videos,
play games, create your own CDs/DVDs,
listen to music and Internet radio stations.
NOTE: Dell DataSafe Online is supported
only on Windows operating systems.
You can download or copy pictures and video
files from portable devices, such as digital
cameras and cell phones. Optional software
applications enable you to organize and create
music and video files that can be recorded to
disc, saved on portable products such as MP3
players and handheld entertainment devices,
or played and viewed directly on connected
TVs, projectors, and home theater equipment.
NOTE: A broadband connection is
recommended for fast upload/download
speeds.
Dell DataSafe Online is an automated backup
and recovery service that helps protect
your data and other important files from
catastrophic incidents like theft, fire, or natural
disasters. You can access the service on
your computer using a password‑protected
account.
For more information, go to
DellDataSafe.com.
To schedule backups:
1. Double‑click the Dell DataSafe Online
icon
in the notification area of your
desktop.
2. Follow the instructions on the screen.
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Using Your XPS Laptop
The following are the applications available on
Dell Stage:
Dell Stage (Optional)
The Dell Stage software provides access
to your favorite media and multi‑touch
applications.
NOTE: Some of the applications may not
be available based on the selections you
made while purchasing your computer.
To launch Dell Stage, click Start
→
• MUSIC — Play music or browse through
your music files by album, artist, or song
title. You can also listen to radio stations
from across the globe. The optional
Napster application allows you to
download songs when connected to the
Internet.
All Programs→ Dell Stage→ Dell Stage.
NOTE: Some of the applications on
Dell Stage can also be launched from the
All Programs menu.
You can customize Dell Stage as follows:
• Rearrange an application shortcut — Select
and hold the application shortcut until
it blinks and then drag the application
shortcut to a desired location on Dell
Stage.
• YOUPAINT — Draw and edit pictures.
• GAMES — Play touch‑enabled games.
• DOCUMENTS — Provides quick access to
the Documents folder on your computer.
• Minimize — Drag the Dell Stage window to
the bottom of the screen.
• Personalize — Select the settings icon and
then choose the desired option.
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Using Your XPS Laptop
• STICKYNOTES — Create notes or
reminders using the keyboard or touch
screen. These notes will appear on the
bulletin board the next time you access
STICKYNOTES. You can also save notes on
your desktop.
• PHOTO — View, organize, or edit your
pictures. You can create slideshows
and collections of your pictures and
upload them to Facebook or Flickr when
connected to the Internet.
• DELL WEB — Provides a preview of up to
four of your favorite web pages. Click or
tap the web page preview to open it in the
web browser.
• Web Tile — Provides a preview of up to four
of your favorite web pages. The tile allows
you to add, edit, or delete a web page
preview. Click or tap the web page preview
to open it in the web browser. You can also
create multiple Web Tiles through the Apps
Gallery.
• VIDEO — View videos. The optional
CinemaNow application allows you to
purchase or rent movies and TV shows
when connected to the Internet.
• SHORTCUTS — Provides quick access to
your frequently‑used programs.
53
Using Your XPS Laptop
• If an application profile exists, the NVIDIA
GPU is turned on and the application
runs in performance mode. The NVIDIA
GPU is turned off automatically when the
application is closed.
NVIDIA Optimus
Technology
Your XPS laptop is equipped with NVIDIA’s
Optimus technology. The Optimus
• If an application profile does not exist, the
integrated Intel GPU is used.
technology is designed to maximize
performance and user experience on your
computer, while minimizing the impact
on battery life. It enables you to combine
the graphic processing capability of the
integrated Intel® graphic processing unit
(GPU) with the discrete NVIDIA GPU while
running graphic‑intensive applications such
as 3D games. The NVIDIA GPU is turned on
only for preset applications and thus extends
the battery life.
The default list of application profiles
is updated frequently by NVIDIA and is
automatically downloaded to your computer
when you are connected to the Internet.
You can also create application profiles for
any application on your computer. This
may be required for newly released games
or applications that do not have a default
application profile.
The Optimus solution is enabled through
an application profile. When an application
is launched, the video drivers check if the
application has an associated application
profile.
54
Using Your XPS Laptop
Changing the Application Profile
Settings
1. Right‑click the desktop and select NVIDIA
Control Panel.
Free Fall Sensor
Free fall sensor protects your computer hard
drive from possible damage, by detecting
a free fall state caused by accidentally
dropping the computer. When a free fall
state is detected, the hard drive is placed in
a safe state to protect against damage to the
read/write head and possible data loss. Your
hard drive returns to normal operation, when
the free fall state is no longer detected.
2. In the NVIDIA Control Panel window, click
3D Settings to expand the selection (if not
already expanded) and then click Manage
3D Settings.
3. In the Program Settings tab, click Add
and browse to select the application’s
executable file (.exe). Once added, you can
change the settings for that application.
To change the settings for a specific
application, select the application in the
Select a program to customize: list and make
the desired changes.
NOTE: For more information on the
options and settings available in the
NVIDIA Control Panel, click Help.
55
Using Your XPS Laptop
Dell Dock (Optional)
The Dell Dock is a group of icons that provides easy access to frequently‑used applications,
files, and folders. You can personalize the Dock by:
• Adding or removing icons
• Changing the color and location of the Dock
• Grouping related icons into categories
• Changing the behavior of the icons
Add a Category
Remove a Category or Icon
1. Right‑click the Dock, click Add→ Category.
The Add/Edit Category window appears.
1. Right‑click the category or icon on the
Dock and click Delete shortcut or Delete
category.
2. Enter a title for the category in the Title field.
2. Follow the instructions on the screen.
3. Select an icon for the category from the
Select an image: box.
Personalize the Dock
1. Right‑click the Dock and click Advanced
4. Click Save.
Setting...
Add an Icon
2. Choose the desired option to personalize
the Dock.
Drag and drop the icon to the Dock or a
category.
56
Solving Problems
This section provides troubleshooting
information for your computer. If you cannot
solve your problem using the following
guidelines, see “Using Support Tools” on
Beep
Code
Possible Problem
One
Possible system board failure —
BIOS ROM checksum failure
Two
No RAM detected
WARNING: Only trained service
personnel should remove the computer
cover. See the Service Manual at
support.dell.com/manuals for advanced
service instructions.
NOTE: If you installed or
replaced the memory module,
ensure that the memory
module is seated properly.
Three
Possible system board failure —
Chipset error
Beep Codes
Your computer might emit a series of beeps
during start‑up if there are errors or problems.
This series of beeps, called a beep code,
identifies a problem. If this occurs, write
down the beep code and contact Dell (see
Four
Five
RAM read/write failure
Real Time Clock failure
Video card or chip failure
Processor failure
Six
Seven
Eight
Display failure
NOTE: To replace parts, see the Service
Manual at support.dell.com.
57
Solving Problems
If the touch screen starts losing its
sensitivity — The touch screen may have
foreign particles (such as sticky notes) that are
blocking the touch sensors. To remove these
particles:
Touch Screen Problems
Some or all multi-touch features are not
working —
• Certain touch and multi‑touch features
may be disabled. To enable them, double‑
click the Flicks icon in the notification area
of your desktop. In the Pen and Touch
window, select the Touch tab and ensure
that Use your finger as an input device
and Enable multi-touch gestures and
inking options are selected.
1. Turn off the computer.
2. Disconnect the AC adapter from the wall
outlet.
CAUTION: Do not use water or a
cleaning liquid to wipe the touch screen.
3. Use a clean, lint‑free cloth (can spray mild,
non abrasive cleaner or water on cloth if
needed, but not on the screen) and wipe
the surface and sides of the touch screen
to remove any dirt or fingerprints.
• The multi‑touch feature may not be
supported by the application.
• The touch screen is calibrated at the
factory, and does not require re‑
calibration. If you choose to calibrate the
touch screen, click Start
→ Control
panel→ Hardware and Sound→ Tablet PC
Settings→ Calibrate...
NOTE: Improper calibration may lead to
inaccurate touch sensitivity.
58
Solving Problems
Wired Connections
If the wired network connection is lost —
The network cable is loose or damaged.
Network Problems
Wireless Connections
If the wireless network connection is lost —
The wireless router is offline or wireless has
been disabled on the computer.
• Check the network cable to ensure it is
plugged in and not damaged.
• Check your wireless router to ensure it is
powered on and connected to your data
source (cable modem or network hub).
• Check if wireless is enabled on the
computer (see “Enable or Disable Wireless”
• Re‑establish your connection to the
wireless router (see “Setting Up a Wireless
• Interference may be blocking or
interrupting your wireless connection.
Try moving the computer closer to your
wireless router.
59
Solving Problems
• Ensure that the electrical outlet is working
by testing it with another device, such as
a lamp.
Power Problems
If the power light is off — The computer is
either turned off, in hibernate mode, or is not
receiving power.
• Check the AC adapter cable connections.
If the AC adapter has a light, ensure that
the light on the AC adapter is on.
• Press the power button. The computer
resumes normal operation if it is off or in
hibernate mode.
If the power light is solid white and the
computer is not responding — The display
may not be responding.
• Reseat the AC adapter cable into both the
power connector on the computer and
the electrical outlet.
• Press the power button until the computer
turns off and then turn it back on.
• If the AC adapter cable is plugged into a
power strip, ensure that the power strip is
plugged into an electrical outlet and that
the power strip is turned on. Also bypass
power protection devices, power strips,
and power extension cables to verify that
the computer turns on properly.
• If the problem persists, contact Dell (see
60
Solving Problems
If the power light is breathing white — The
computer is in standby or the display may not
be responding.
Memory Problems
If you receive an insufficient memory
message —
• Press a key on the keyboard, move the
connected mouse or a finger on the touch
pad, or press the power button to resume
normal operation.
• Save and close any open files and exit any
open programs you are not using to see if
that resolves the problem.
• See the software documentation for
minimum memory requirements. If
necessary, install additional memory (see
the Service Manual at
• If the display is not responding, press the
power button until the computer turns off
and then turn it back on.
• If the problem persists, contact Dell (see
support.dell.com/manuals).
• Reseat the memory module(s) into the
connector(s) (see the Service Manual at
support.dell.com/manuals).
If you encounter interference that hinders
reception on your computer — An unwanted
signal is creating interference by interrupting
or blocking other signals. Some possible
causes of interference are:
• If the problem persists, contact Dell (see
• Power, keyboard, and mouse extension
cables.
If you experience other memory problems —
• Run Dell Diagnostics (see “Dell
• Too many devices connected to a
power strip.
• If the problem persists, contact Dell (see
• Multiple power strips connected to the
same electrical outlet.
61
Solving Problems
If the computer stops responding or a solid
blue screen appears —
Lockups and Software
Problems
If the computer does not start up — Ensure
that the AC adapter cable is firmly connected
to the computer and to the electrical outlet.
CAUTION: You might lose data if you are
unable to perform an operating system
shutdown.
If you are unable to get a response by
pressing a key on your keyboard, or by
moving your mouse, press the power button
for at least 8 to 10 seconds until the computer
turns off and then restart your computer.
If a program stops responding —
End the program:
1. Press <Ctrl><Shift><Esc> simultaneously.
2. Click Applications.
If a program is designed for an earlier
Microsoft® Windows® operating system —
3. Select the program that is no longer
responding
Run the Program Compatibility Wizard. The
Program Compatibility Wizard configures a
program so that it runs in an environment
similar to an earlier version of Microsoft
Windows operating system.
4. Click End Task.
If a program crashes repeatedly — Check
the software documentation. If necessary,
uninstall and then reinstall the program.
NOTE: Software usually includes
installation instructions in its
documentation or on the CD.
62
Solving Problems
– Ensure that your computer meets
To run the Program Compatability Wizard:
1. Click Start → Control Panel→
the minimum hardware requirements
needed to run the software. See
the software documentation for
information.
Programs→ Run programs made for
previous versions of Windows.
2. In the welcome screen, click Next.
3. Follow the instructions on the screen.
If you have other software problems —
• Back up your files immediately.
– Ensure that the program is installed and
configured properly.
– Verify that the device drivers do not
conflict with the program.
• Use a virus‑scanning program to check the
– If necessary, uninstall and then reinstall
hard drive or CDs.
the program.
• Save and close any open files or programs
and shut down your computer through the
– Write down any error message that is
displayed to help in troubleshooting
when contacting Dell.
Start
menu.
• Check the software documentation or
contact the software manufacturer for
troubleshooting information:
– Ensure that the program is compatible
with the operating system installed on
your computer.
63
Using Support Tools
Dell Support Center
The Dell Support Center helps you find
the service, support, and system‑specific
information you need.
Alerts (technical support alerts
relevant to your computer)
To launch the application, click the
the notification area of your desktop.
icon in
Assistance from Dell
(Technical Support with
DellConnect™, Customer
Service, Training and Tutorials,
How‑To Help with Solution
Station™, and Online Scan with
PC CheckUp)
The Dell Support Center home page displays
your computer’s model number, service tag,
express service code, and service contact
information.
The home page also provides links to access:
About Your System (System
Documentation, Warranty
Information, System
Information, Upgrades &
Accessories)
Self Help (Troubleshooting,
Security, System Performance,
Network/Internet, Backup/
Recovery, and Windows
operating system)
For more information about Dell Support
Center and available support tools, go to
DellSupportCenter.com.
64
Using Support Tools
My Dell Downloads
System Messages
NOTE: My Dell Downloads may not be
If your computer has an issue or error, it may
display a system message that will help you
identify the cause and action needed to resolve
the issue.
available in all regions.
Some of the software pre‑installed on your
new Dell computer do not include a backup
CD or DVD. This software is available on
the My Dell Downloads website. From this
website you can download available software
for reinstallation or create your own backup
media.
NOTE: If the message that appeared is not
listed in the following examples, see the
documentation for either the operating
system or the program that was running
when the message appeared or contact
for assistance.
To register and use My Dell Downloads:
1. Go to DownloadStore.dell.com/media.
2. Follow the instructions on the screen to
register and download the software.
3. Reinstall the software or create a backup
media for future use.
65
Using Support Tools
CMOS checksum error — Possible system
board failure or RTC battery low. Replace
the battery (see the Service Manual at
support.dell.com/manuals) or Contact
assistance.
• Enter system setup and ensure that the
boot sequence information is correct (see
the Service Manual at support.dell.com/
manuals).
CAUTION - Hard Drive SELF MONITORING
SYSTEM has reported that a parameter has
exceeded its normal operating range. Dell
recommends that you back up your data
regularly. A parameter out of range may
or may not indicate a potential hard drive
problem — S.M.A.R.T error, possible hard drive
failure. Contact Dell (see “Contacting Dell” on
Hard-disk drive failure — Possible hard‑disk
drive failure during POST. Contact Dell (see
Hard-disk drive read failure — Possible
hard‑disk drive failure during HDD boot
test. Contact Dell (see “Contacting Dell” on
No boot device available — No bootable
partition on hard drive, the hard drive cable is
loose, or no bootable device exists.
• If the hard drive is your boot device, ensure
that the cables are connected and that the
drive is installed properly and partitioned
as a boot device.
66
Using Support Tools
Hardware Troubleshooter Dell Diagnostics
If a device is either not detected during the
operating system setup or is detected but
incorrectly configured, you can use the
Hardware Troubleshooter to resolve the
incompatibility.
If you experience a problem with your
computer, perform the checks in “Lockups
Dell Diagnostics before you contact Dell for
technical assistance.
To start the Hardware Troubleshooter:
NOTE: Dell Diagnostics works only on
Dell computers.
1. Click Start
→ Help and Support.
NOTE: The Drivers and Utilities disc may
not ship with your computer.
2. Type hardware troubleshooterin the
search field and press <Enter> to start the
search.
Ensure that the device that you want to test
displays in the system setup program and is
active. Press <F2> during POST (Power On
Self Test) to enter the System Setup (BIOS)
utility.
3. In the search results, select the option that
best describes the problem and follow the
remaining troubleshooting steps.
Start Dell Diagnostics from your hard drive or
from the Drivers and Utilities disc.
67
Using Support Tools
NOTE: If you see a message stating that
no diagnostics utility partition has been
found, run Dell Diagnostics from the
Drivers and Utilities disc.
Starting Dell Diagnostics From
Your Hard Drive
Dell Diagnostics is located on a hidden
diagnostic utility partition on your hard drive.
If PSA is invoked:
NOTE: If your computer cannot
display a screen image, contact Dell
assistance.
a. The PSA will start running tests.
b. If the PSA completes successfully,
the following message appears :
“No problems have been found
with this system so far. Do
you want to run the remaining
memory tests? This will take
about 30 minutes or more.
Do you want to continue?
(Recommended).”
1. Ensure that the computer is connected
to an electrical outlet that is known to be
working properly.
2. Turn on (or restart) your computer.
3. When the DELL™ logo appears, press <F12>
immediately. Select Diagnostics from the
boot menu and press <Enter>. This may
invoke the Pre‑Boot System Assessment
(PSA) on your computer.
NOTE: If you wait too long and the
operating system logo appears, continue
to wait until you see the Microsoft®
Windows® desktop; then, shut down your
computer and try again.
68
Using Support Tools
5. If a problem is encountered during a
test, a message with an error code and
a description of the problem appears on
your screen. Write down the error code
and problem description and contact Dell
assistance.
c. If you are experiencing memory issues,
press <y>, otherwise press <n>. The
following message appears: “Booting
Dell Diagnostic Utility
Partition. Press any key to
continue.”
d. Press any key to go to the Choose An
Option window.
NOTE: The Service Tag for your computer
is displayed at the top of each test screen.
The Service Tag helps you identify your
computer when you contact Dell.
If PSA is not invoked:
Press any key to start Dell Diagnostics from
the diagnostic utility partition on your hard
drive and to go to the Choose An Option
window.
6. When the tests complete, close the test
screen to return to the Choose An Option
window.
4. Select the test you want to run.
7. To exit Dell Diagnostics and restart the
computer, click Exit.
69
Using Support Tools
3. When the boot device list appears,
highlight CD/DVD/CD-RW and press
<Enter>.
Starting Dell Diagnostics From the
Drivers and Utilities Disc
NOTE: The Drivers and Utilities disc may
not ship with your computer.
4. Select the Boot from CD-ROM option
from the menu that appears and press
<Enter>.
1. Insert the Drivers and Utilities disc.
2. Shut down and restart the computer.
When the DELL™ logo appears, press <F12>
immediately.
5. Type 1 to start the CD menu and press
<Enter> to proceed.
6. Select Run the 32 Bit Dell Diagnostics
from the numbered list. If multiple versions
are listed, select the version appropriate for
your computer.
NOTE: If you wait too long and the
operating system logo appears, continue
to wait until you see the Microsoft
Windows desktop; then, shut down your
computer and try again.
7. Select the test you want to run.
8. If a problem is encountered during a
test, a message with an error code and
a description of the problem appears on
your screen. Write down the error code
and problem description and contact Dell
assistance.
NOTE: The next steps change the boot
sequence for one time only. On the next
start‑up, the computer boots according
to the devices specified in the system
setup program.
70
Using Support Tools
NOTE: The Service Tag for your
computer is displayed at the top of
each test screen. The Service Tag helps
you identify your computer when you
contact Dell.
9. When the tests complete, close the test
screen to return to the Choose An Option
window.
10.To exit Dell Diagnostics and restart the
computer, click Exit.
11. Remove the Drivers and Utilities disc.
71
Restoring Your Operating System
You can restore the operating system on your computer using any of the following options:
CAUTION: Using Dell Factory Image Restore or the Operating System disc to restore
your operating system permanently deletes all data files on your computer. If possible,
backup your data files before using these options.
Option
Use
System Restore
as the first solution
Dell DataSafe Local Backup
System recovery media
when System Restore does not resolve your problem
when operating system failure prevents the use of
System Restore and DataSafe Local Backup
when installing the Dell factory‑installed software on a
newly installed hard drive
Dell Factory Image Restore
to restore your computer to the operating state it was in
when you received your computer
Operating System disc
to reinstall only the operating system on your computer
NOTE: The Operating System disc may not ship with your computer.
72
Restoring Your Operating System
3. Click Next and follow the instructions on
the screen.
System Restore
The Microsoft® Windows® operating systems
provide a System Restore option which allows
you to return your computer to an earlier
operating state (without affecting data files) if
changes to the hardware, software, or other
system settings have left the computer in an
undesirable operating state. Any changes that
System Restore makes to your computer are
completely reversible.
In the event that System Restore did not
resolve the issue, you may undo the last
system restore.
Undoing the Last System Restore
NOTE: Before you undo the last system
restore, save and close all open files and
exit any open programs. Do not alter,
open, or delete any files or programs
until the system restoration is complete.
CAUTION: Make regular backups of
your data files. System Restore does not
monitor your data files or recover them.
1. Click Start
.
2. In the search box, type System Restore
Starting System Restore
and press <Enter>.
1. Click Start
.
3. Click Undo my last restoration and click
Next.
2. In the search box, type System Restore
and press <Enter>.
NOTE: The User Account Control window
may appear. If you are an administrator on
the computer, click Continue; otherwise,
contact your administrator to continue the
desired action.
73
Restoring Your Operating System
You can use Dell DataSafe Local Backup to
restore your hard drive to the operating state
it was in when you purchased your computer,
while preserving the data files.
Dell DataSafe Local
Backup
CAUTION: Using Dell DataSafe Local
Backup to restore your operating system
permanently removes any programs
or drivers installed after you received
your computer. Create backup media of
applications you need to install on your
computer before using Dell DataSafe
Local Backup. Use Dell DataSafe Local
Backup only if System Restore did not
resolve your operating system problem.
Dell DataSafe Local Backup allows you to:
• Backup and restore your computer to an
earlier operating state
• Create system recovery media (see “Create
System Recovery Media (Recommended)“
Dell DataSafe Local Backup Basic
To restore the operating system and Dell
factory‑installed software while preserving
the data files:
CAUTION: Although Dell Datasafe
Local Backup is designed to preserve
the data files on your computer, it is
recommended that you backup your
data files before using the Dell DataSafe
Local Backup.
1. Turn off your computer.
2. Disconnect all the devices (USB drive,
printer, and so on) connected to the
computer and remove any newly added
internal hardware.
NOTE: If Dell DataSafe Local Backup is
not available on your computer, use Dell
Factory Image Restore (see “Dell Factory
your operating system.
NOTE: Do not disconnect the AC
adapter.
74
Restoring Your Operating System
3. Turn on your computer.
Upgrading to Dell DataSafe Local
Backup Professional
4. When the DELL™ logo appears, press <F8>
several times to access the Advanced Boot
Options window.
NOTE: Dell DataSafe Local Backup
Professional may be installed on your
computer, if you ordered it at the time of
purchase.
NOTE: If you wait too long and the
operating system logo appears, continue
to wait until you see the Microsoft
Windows desktop; then, shut down your
computer and try again.
Dell DataSafe Local Backup Professional
provides additional features that allow you to:
• Backup and restore your computer based
on file types
5. Select Repair Your Computer.
6. Select Dell DataSafe Restore and
Emergency Backup from the System
Recovery Options menu and follow the
instructions on the screen.
• Backup files to a local storage device
• Schedule automated backups
To upgrade to Dell DataSafe Local Backup
Professional:
NOTE: The restoration process may take
an hour or more depending on the size
of the data to be restored.
1. Double‑click the Dell DataSafe Local
Backup icon
in the notification area of
your desktop.
NOTE: For more information, see
knowledge base article 353560 at
support.dell.com.
2. Click UPGRADE NOW!
3. Follow the instructions on the screen.
75
Restoring Your Operating System
To restore the operating system and Dell
factory‑installed software on your computer
using the system recovery media:
System Recovery Media
CAUTION: Although the system
recovery media is designed to preserve
the data files on your computer, it is
recommended that you backup your
data files before using the system
recovery media.
1. Insert the system recovery disc or USB key
and restart the computer.
2. When the DELL™ logo appears, press <F12>
immediately.
NOTE: If you wait too long and the
operating system logo appears, continue
to wait until you see the Microsoft
Windows desktop; then, shut down your
computer and try again.
You can use the system recovery media,
created using Dell DataSafe Local Backup, to
return your hard drive to the operating state
it was in when you purchased the computer
while preserving the data files on your
computer.
3. Select the appropriate boot device from
the list and press <Enter>.
Use the system recovery media in case of:
4. Follow the instructions on the screen.
• Operating system failure that prevents the
use of the recovery options installed on
your computer.
• Hard drive failure that prevents data from
being recovered.
76
Restoring Your Operating System
This option restores your hard drive to the
operating state it was in when you purchased
the computer. Any programs or files added
since you received your computer—including
data files—are permanently deleted from the
hard drive. Data files include documents,
spreadsheets, e‑mail messages, digital photos,
music files, and so on. If possible, back up all
data before using Dell Factory Image Restore.
Dell Factory Image
Restore
CAUTION: Using Dell Factory Image
Restore to restore your operating
system permanently deletes all data
on the hard drive and removes any
programs or drivers installed after you
received your computer. If possible,
back up the data before using this
option. Use Dell Factory Image Restore
only if System Restore did not resolve
your operating system problem.
Starting Dell Factory Image
Restore
1. Turn on the computer.
2. When the DELL™ logo appears, press <F8>
several times to access the Advanced Boot
Options window.
NOTE: Dell Factory Image Restore may
not be available in certain countries or on
certain computers.
NOTE: If you wait too long and the
operating system logo appears, continue
to wait until you see the Microsoft
Windows desktop; then, shut down your
computer and try again.
NOTE: If Dell Factory Image Restore
is not available on your computer, use
Dell DataSafe Local Backup (see “Dell
restore your operating system.
Use Dell Factory Image Restore only as the
last method to restore your operating system.
77
Restoring Your Operating System
3. Select Repair Your Computer.
The System Recovery Options window
appears.
8. Select the check box to confirm that you
want to continue to reformat the hard
drive and restore the system software to
the factory condition, then click Next.
4. Select a keyboard layout and click Next.
The restore process begins and may
take five or more minutes to complete.
A message appears when the operating
system and factory‑installed applications
have been restored to factory condition.
5. To access the recovery options, log on
as a local user. To access the command
prompt, type administratorin the User
name field, then click OK.
6. Click Dell Factory Image Restore.
The Dell Factory Image Restore welcome
screen appears.
9. Click Finish to restart the computer.
NOTE: Depending upon your
configuration, you may need to select
Dell Factory Tools, then Dell Factory
Image Restore.
7. Click Next.
The Confirm Data Deletion screen
appears.
NOTE: If you do not want to proceed
with the Factory Image Restore, click
Cancel.
78
Getting Help
If you experience a problem with your
computer, you can complete the following
steps to diagnose and troubleshoot the
problem:
NOTE: Call Dell Support from a
telephone near or at the computer so
that the support staff can assist you with
any necessary procedures.
for information and procedures that
pertain to the problem your computer is
experiencing.
NOTE: Dell’s Express Service Code
system may not be available in all
countries.
When prompted by Dell’s automated
telephone system, enter your Express
procedures on how to run Dell Diagnostics. Service Code to route the call directly to
the proper support personnel. If you do not
have an Express Service Code, open the Dell
Accessories folder, double‑click the Express
Service Code icon, and follow the directions.
3. Fill out the “Diagnostic Checklist” on
4. Use Dell’s extensive suite of online
services available at Dell Support (support.
dell.com) for help with installation and
NOTE: Some of the services are not
always available in all locations outside
troubleshooting procedures. See “Online
the continental U.S. Call your local
Dell representative for information on
list of Dell Support online.
availability.
5. If the preceding steps have not resolved the
79
Getting Help
Technical Support and
Customer Service
DellConnect
DellConnect™ is a simple online access
tool that allows a Dell service and support
associate to access your computer through
a broadband connection, diagnose your
problem and repair it all under your
supervision. For more information, go to
www.dell.com/DellConnect.
Dell’s support service is available to answer
your questions about Dell hardware. Our
support staff use computer‑based diagnostics
to provide fast, accurate answers.
To contact Dell’s support service, see “Before
contact information for your region or go to
support.dell.com.
80
Getting Help
Dell Support E-mail Addresses
Online Services
You can learn about Dell products and
services on the following websites:
• www.dell.com
and Caribbean countries only)
• www.dell.com/ap (Asian/Pacific countries
only)
countries only)
• www.dell.com/jp (Japan only)
• www.euro.dell.com (Europe only)
Dell Marketing and Sales E-mail
Addresses
• www.dell.com/la (Latin American and
Caribbean countries)
• www.dell.ca (Canada only)
countries only)
You can access Dell Support through the
following websites and e‑mail addresses:
Anonymous File Transfer Protocol
(FTP)
Dell Support Websites
• support.dell.com
• ftp.dell.com
• support.jp.dell.com (Japan only)
• support.euro.dell.com (Europe only)
• supportapj.dell.com (Asia Pacific only)
Log in as user: anonymous, and use your
e‑mail address as your password.
81
Getting Help
Automated Order-Status Product Information
If you need information about additional
Service
products available from Dell, or if you would
To check on the status of any Dell products
like to place an order, go to the Dell website
that you have ordered, you can go to
support.dell.com, or you can call the
automated order‑status service. A recording
prompts you for the information needed to
locate and report on your order.
at www.dell.com. For the telephone number
to call for your region or to speak to a sales
If you have a problem with your order, such
as missing parts, wrong parts, or incorrect
billing, contact Dell for customer assistance.
Have your invoice or packing slip handy when
you call.
For the telephone number to call for your
82
Getting Help
1. Call Dell to obtain a Return Material
Authorization Number, and write it clearly
and prominently on the outside of the box.
For the telephone number to call for your
Returning Items for
Repair Under Warranty or
for Credit
Prepare all items being returned, whether for
repair or credit, as follows:
2. Include a copy of the invoice and a letter
describing the reason for the return.
NOTE: Before you return the product to
Dell, ensure that you back up any data
on the hard drive(s) and on any other
storage device in the product. Remove
any and all confidential, proprietary
and personal information, as well as
removable media, such as CDs and media
cards. Dell is not responsible for any of
your confidential, proprietary or personal
information; lost or corrupted data; or
damaged or lost removable media that
may be included with your return.
3. Include a copy of the Diagnostics Checklist
indicating the tests that you have run and any
error messages reported by Dell Diagnostics
4. Include any accessories that belong with
the item(s) being returned (AC adapter
cable, software, guides, and so on) if the
return is for credit.
83
Getting Help
5. Pack the equipment to be returned in the
original (or equivalent) packing materials.
NOTE: You are responsible for paying
shipping expenses. You are also
responsible for insuring any product
returned, and you assume the risk of
loss during shipment to Dell. Collect
On Delivery (C.O.D.) packages are not
accepted.
NOTE: Returns that are missing any of the
preceding requirements will be refused at
Dell’s receiving dock and returned to you.
84
Getting Help
Before You Call
NOTE: Have your Express Service Code ready when you call. The code helps Dell’s
automated‑support telephone system direct your call more efficiently. You may also be
asked for your Service Tag.
Locating Your Service Tag
The Service Tag for your computer can be found on a label at the bottom of your computer.
1
1 Service Tag
85
Getting Help
Remember to fill out the following
Diagnostic Checklist
• Name:
Diagnostic Checklist. If possible, turn on your
computer before you call Dell for assistance
and call from a telephone at or near the
computer. You may be asked to type some
commands at the keyboard, relay detailed
information during operations, or try other
troubleshooting steps possible only at the
computer itself. Ensure that the computer
documentation is available.
• Date:
• Address:
• Phone number:
• Service Tag (bar code on the bottom of the
computer):
• Express Service Code:
• Return Material Authorization Number (if
provided by Dell support technician):
• Operating system and version:
• Devices:
• Expansion cards:
• Are you connected to a network? Yes/No
• Network, version, and network adapter:
• Programs and versions:
86
Getting Help
See your operating system documentation
to determine the contents of the computer’s
start‑up files. If the computer is connected to
a printer, print each file. Otherwise, record the
contents of each file before calling Dell.
Contacting Dell
For customers in the United States, call
800‑WWW‑DELL (800‑999‑3355).
NOTE: If you do not have an active
Internet connection, you can find contact
information on your purchase invoice,
packing slip, bill, or Dell product catalog.
• Error message, beep code, or diagnostic
code:
• Description of problem and
troubleshooting procedures you
performed:
Dell provides several online and telephone‑
based support and service options. Availability
varies by country and product, and some
services may not be available in your area.
To contact Dell for sales, technical support, or
customer service issues:
1. Go to www.dell.com/ContactDell.
2. Select your country or region.
3. Select the appropriate service or support
link based on your requirement.
4. Choose the method of contacting Dell that
is convenient for you.
87
Finding More Information and Resources
If you need to:
See:
reinstall your operating system
run a diagnostic program for your computer
reinstall system software
“System Recovery Media” on page 76
“Dell Diagnostics” on page 67
“My Dell Downloads” on page 65
support.dell.com
for more information about the Microsoft®
Windows® operating system and features
upgrade your computer with new or
the Service Manual at
additional components like a new hard drive
support.dell.com/manuals
reinstall or replace a worn or defective part
NOTE: In some countries, opening and
replacing parts of your computer may
void your warranty. Check your warranty
and return policies before working inside
your computer.
88
Finding More Information and Resources
If you need to:
See:
find safety best practices information for your the safety and regulatory documents that
computer
shipped with your computer and also see the
Regulatory Compliance Homepage at
www.dell.com/regulatory_compliance
review Warranty information, Terms and
Conditions (U.S. only), Safety instructions,
Regulatory information, Ergonomics
information, and End User License Agreement
find your Service Tag/Express Service Code — the bottom of your computer
You must use the service tag to identify your
the Dell Support Center. To launch the Dell
computer on support.dell.com or to contact
technical support
Support Center, click the
icon in the
notification area of your desktop.
find drivers and downloads; readme files
access technical support and product help
check on your order status for new purchases
support.dell.com
find solutions and answers to common
questions
locate information for last‑minute updates
about technical changes to your computer
or advanced technical‑reference material for
technicians or experienced users
89
Specifications
This section provides information that you may need when setting up, updating drivers for, and
upgrading your computer.
NOTE: Offerings may vary by region. For more information regarding the configuration of
your computer, see the About Your System section in the Dell Support Center. To launch
the Dell Support Center, click the
icon in the notification area of your desktop.
Computer Model
Memory
Dell™ XPS™ L501X
Memory
module
two user‑accessible
SODIMM connectors
connector
Computer Information
Memory
module
capacities
1 GB, 2 GB, and 4 GB
System chipset Mobile Intel® 5 series
express chipset HM57
Processor type Intel Core™ i3
Intel Core i5
Minimum
memory
2 GB
8 GB
Intel Core i7
Intel Pentium®
Maximum
memory
90
Specifications
Memory
Connectors
Memory type
1066 MHz/1333 MHz
SODIMM DDR3
HDMI
connector
one 19‑pin connector
NOTE: For instructions on upgrading
the memory, see the Service Manual at
support.dell.com/manuals.
Network
adapter
one RJ45 connector
USB
two 4‑pin USB
3.0‑compliant connectors
Connectors
Mini‑
one 20‑pin connector
Audio
one microphone‑in
connector, one stereo
headphones/speakers
connector
DisplayPort
eSATA
one 7‑pin/4‑pin eSATA/
USB combo connector
with PowerShare
NOTE: You can also use the connectors to
set up 5.1 channel speakers
Media Card
Reader
one 9‑in‑1 slot
S/PDIF
one headphone/digital
S/PDIF combo connector
Antenna‑in
connector
(optional)
one MCX connector
Mini‑Card
one full Mini‑Card slot
one half Mini‑Card slot
91
Specifications
Media Card Reader
Communications
Cards
Secure Digital (SD)
Modem
external V.92 56 K USB
supported
memory card
(optional)
modem
Secure Digital Input
Output (SDIO)
Network
adapter
10/100/1000 Ethernet
LAN on system board
Secure Digital High
Capacity (SDHC)
Wireless
WLAN, WWAN (optional),
WiMAX/Wi‑Fi abgn/agn,
and Bluetooth® wireless
technology (optional)/
WiDi (optional)
Secure Digital eXtended
Capacity (SDXC)
Memory Stick
TV
TV tuner card (optional)
Memory Stick PRO
MSXC Memory Card
MultiMedia Card (MMC)
xD‑Picture Card
Audio
Audio
controller
Realtek ALC665
Speakers
2 x 1.5 Watt + 2.5 Watt
Camera
Volume
controls
software program menus
and media controls
Camera
resolution
2.0 megapixel HD
Video resolution 1280 x 720
92
Specifications
Video
Integrated
Video
Display
Dimensions:
Intel HD Graphics
up to 256 MB
Height
Width
193.54 mm (7.62 inches)
344.23 mm (13.55 inches)
396.42 mm (15.6 inches)
1920 x 1080
Controller
Video
Memory
Diagonal
Discrete
Maximum
resolution
Video
Controller
NVIDIA GeForce GT 420M
NVIDIA GeForce GT 435M
1 GB/2 GB DDR3
Refresh rate
60 Hz
Video
Memory
Operating
angle
0° (closed) to 135°
Horizontal
viewing angle
40/40
Display
Type
15.6‑inch HD WLED,
TrueLife
Vertical
viewing angle
15/30 (H/L)
15.6‑inch Full HD
RGBLED, TrueLife
Pixel pitch
0.2265 mm x 0.2265 mm
Multi‑touch 15.6‑inch HD
WLED, TrueLife (Optional)
93
Specifications
Battery
Battery
9‑cell “smart” lithium ion:
Operating time battery operating time
varies depending on
Height
Width
Depth
Weight
221.07 mm (8.70 inches)
operating conditions
54.35 mm (2.14 inches)
42.53 mm (1.67 inches)
0.49 kg (1.08 lb)
Coin‑cell
battery
CR‑2032
AC Adapter
6‑cell “smart” lithium ion:
NOTE: Use only AC adapters specified
for use with your computer. See the
safety information that shipped with
your computer.
Height
Width
Depth
Weight
209.19 mm (8.24 inches)
54.35 mm (2.14 inches)
20.40 mm (0.80 inches)
0.33 kg (0.73 lb)
Input voltage
100‑240 VAC/11‑16 VDC
1.50 A/2.30 A/2.50 A
Input current
(maximum)
Voltage
13.3 V (6‑/9‑cell)
Input
frequency
50‑60 Hz
Charge time
(approximate)
4 hours (when the
computer is turned off)
Output power
90 W/130 W
94
Specifications
AC Adapter
Touch Pad
Output current:
X/Y position
resolution
(graphics table
mode)
240 cpi
90 W
4.62 A (continuous)
6.70 A (continuous)
19.5 VDC
130 W
Size:
Rated output
voltage
Width
Height
100 mm (3.94 inches)
56 mm (2.2 inches)
Operating
temperature
0° to 40°C
(32° to 104°F)
Storage
temperature
–40° to 70°C
(–40° to 158°F)
Physical
Height
32.2 mm to 38.2 mm
(1.27 inches to
1.50 inches)
Keyboard (Backlit)
Number of
keys
86 (U.S. and Canada);
Width
Depth
381 mm (15 inches)
87 (Europe); 90 (Japan);
87 (Brazil)
265.4 mm (10.45 inches)
Weight (with
6‑cell battery)
configurable to less than
2.8 kg (6.17 lb)
Layout
QWERTY/AZERTY/Kanji
95
Specifications
Computer Environment
Computer Environment
Temperature
range:
Maximum shock (for operating — measured
with Dell Diagnostics running on the hard
drive and a 2‑ms half‑sine pulse; for
non‑operating — measured with the hard
drive in head‑parked position and a 2‑ms
half‑sine pulse):
Operating
0° to 35°C
(32° to 95°F)
Storage
–40° to 65°C
(–40° to 149°F)
Operating
110 G
160 G
Relative humidity (maximum):
Non‑
Operating
10% to 90%
Operating
(noncondensing)
Altitude
Storage
5% to 95%
(maximum):
(noncondensing)
Operating
–15.2 to 3048 m
(–50 to 10,000 ft)
Maximum vibration (using a random
vibration spectrum that simulates user
environment):
Storage
–15.2 to 10,668 m
(–50 to 35,000 ft)
Operating
0.66 GRMS
1.30 GRMS
Airborne
G2 or lower as defined
contaminant level by ISA‑S71.04‑1985
Non‑
Operating
96
Appendix
Macrovision Product Notice
This product incorporates copyright protection technology that is protected by method claims
of certain U.S. patents and other intellectual property rights owned by Macrovision Corporation
and other rights owners. Use of this copyright protection technology must be authorized by
Macrovision Corporation, and is intended for home and other limited viewing uses only unless
otherwise authorized by Macrovision Corporation. Reverse engineering or disassembly is
prohibited.
97
Appendix
Information for NOM, or Official Mexican Standard
(Only for Mexico)
The following information is provided in the device(s) described in this document in
accordance with the requirements of the Official Mexican Standard (NOM):
Importer:
Dell México S.A. de C.V.
Paseo de la Reforma 2620 – Flat 11°
Col. Lomas Altas
11950 México, D.F.
Regulatory
Electricity
Output
model number Voltage
Frequency consumption voltage
Output intensity
P11F
100‑240 VAC 50‑60 Hz
11‑16 VDC
For details, read the safety information that shipped with your computer.
1.50 A/2.30 A/ 19.5
4.62 A/6.70 A
2.50 A
VDC
For additional safety best practices information, see the Regulatory Compliance Homepage at
www.dell.com/regulatory_compliance.
98
Printed in the U.S.A.
www.dell.com | support.dell.com
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