Dell™ Vostro™ 1310, 1510, 1710, and 2510
Setup and Quick Reference Guide
This guide provides a features overview, specifications, and quick setup,
software, and troubleshooting information for your computer.
For more information about your operating system, devices,
and technologies, see the Dell Technology Guide at support.dell.com
Models PP36S, PP36L, and PP36X
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m
Contents
1
About Your Computer
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
Front View .
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
Back View .
Battery Removal .
Wireless Switch .
2
Setting Up Your Computer
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
11
Quick Setup
Connecting to the Internet .
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
13
Transferring Information to a New Computer .
®
.
.
.
.
.
.
.
.
.
.
.
.
15
15
15
Microsoft Windows Vista
® ®
Microsoft Windows XP Operating System .
.
.
.
.
.
.
.
.
3
4
Specifications
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
19
31
Troubleshooting
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
Tools .
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
31
31
31
Power Lights
Beep Codes .
Contents
3
Error Messages .
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
33
38
Dell Diagnostics.
Solving Problems
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
40
41
42
43
45
Power Problems
Memory Problems
Lockups and Software Problems .
.
.
Dell Support Utility
.
.
.
.
.
.
.
5
Reinstalling Software
.
.
.
.
.
.
.
.
.
.
.
.
.
.
Drivers .
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
47
47
47
Identifying Drivers
Reinstalling Drivers and Utilities .
Restoring Your Operating System .
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
50
50
52
53
55
Using Microsoft Windows System Restore .
Using Dell™ Factory Image Restore
Using the Operating System Media.
Using the Operating System Media.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
6
7
Finding Information
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
59
Getting Help
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
Obtaining Assistance
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
59
60
60
60
61
61
Technical Support and Customer Service
DellConnect™.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
Online Services .
AutoTech Service .
Automated Order-Status Service .
4
Contents
Product Information . .
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
61
61
62
62
64
.
.
Returning Items for Warranty Repair or Credit .
Before You Call
Contacting Dell
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
Index
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
65
Contents
5
6
Contents
1
3
5
display
2
4
6
power button
keyboard status lights
keyboard
device status lights
media controls (volume,
forward, reverse, stop, play,
eject)
7
9
security cable slot
8
optical device/media bay
USB connectors (2)
10 IEEE 1394 connector
11 fingerprint reader (optional) 12 touch pad
13 touch pad buttons (2)
14 8-in-1 card reader slot
15 audio connectors (2)
16 power and battery charge
lights
Back View
1
2
8
3
7
4
6
5
8
About Your Computer
1
3
5
7
wireless switch
2
4
6
8
ExpressCard/54 slot
air vents
USB connectors (2)
AC Adapter connector
video connector
network connector
battery
CAUTION: Do not block, push objects into, or allow dust to accumulate in the air
vents. Do not store your Dell™ computer in a low-airflow environment, such as a
closed briefcase, while it is running. Restricting the airflow can damage the
computer or cause a fire. The computer turns on the fan when the computer gets
hot. Fan noise is normal and does not indicate a problem with the fan or the
computer.
Battery Removal
CAUTION: Before you begin any of the procedures in this section, follow the
safety instructions that shipped with your computer.
CAUTION: Using an incompatible battery may increase the risk of fire or
explosion. Replace the battery only with a compatible battery purchased from
Dell. The battery is designed to work with your Dell™ computer. Do not use a
battery from other computers with your computer.
CAUTION: Before removing or replacing the battery, turn off the computer,
disconnect the AC adapter from the electrical outlet and the computer, disconnect
the modem from the wall connector and computer, and remove any other external
cables from the computer.
About Your Computer
9
For more information about the battery, see the Dell Technology Guide at
support.dell.com.
Wireless Switch
Use the wireless switch to locate networks or to enable or disable wireless
network devices. For more information about the wireless switch, see the
Dell Technology Guide on your computer or at support.dell.com. For
information about connecting to the Internet, see "Connecting to the
Internet" on page 13.
10
About Your Computer
Setting Up Your Computer
Quick Setup
CAUTION: Before you begin any of the procedures in this section, follow the
safety instructions that shipped with your computer.
CAUTION: The AC adapter works with electrical outlets worldwide. However,
power connectors and power strips vary among countries. Using an incompatible
cable or improperly connecting the cable to the power strip or electrical outlet
may cause fire or equipment damage.
NOTICE: When you disconnect the AC adapter cable from the computer, grasp the
connector, not the cable itself, and pull firmly but gently to avoid damaging the
cable. When you wrap the AC adapter cable, ensure that you follow the angle of the
connector on the AC adapter to avoid damaging the cable.
1
Connect the AC adapter to the AC adapter connector on the computer
and to the electrical outlet.
2
Connect the network cable (not provided) (optional).
Setting Up Your Computer
11
3
Connect USB devices, such as a mouse or keyboard (optional).
4
Connect IEEE 1394 devices, such as a media player (optional).
5
Open the computer display and press the power button to turn on the
computer.
NOTE: It is recommended that you turn on and shut down your computer at
least once before you install any cards or connect the computer to a docking
device or other external device, such as a printer.
12
Setting Up Your Computer
6
Connect to the Internet (optional). See "Connecting to the Internet" on
page 13 for more information.
4
5
3
3
2
2
1
1
1
Internet service
wireless router
2
4
cable or DSL modem
3
laptop computer with network
adapter
5
laptop computer with wireless
network card
Connecting to the Internet
NOTE: ISPs and ISP offerings vary by country.
To connect to the Internet, you need a modem or network connection and an
Internet service provider (ISP). If you are using a dial-up connection, connect
a telephone line to the modem connector on your computer and to the
telephone wall connector before you set up your Internet connection. If you
are using a DSL or cable/satellite modem connection, contact your ISP or
cellular phone service for setup instructions.
Setting Up Your Computer
13
Setting Up Your Internet Connection
To set up an Internet connection with a desktop shortcut provided by your ISP:
1
2
3
Save and close any open files, and exit any open programs.
®
®
Double-click the ISP icon on the Microsoft Windows desktop.
Follow the instructions on the screen to complete the setup.
If you do not have an ISP icon on your desktop or if you want to set up an
Internet connection with a different ISP, perform the steps in the appropriate
section below.
NOTE: If you cannot connect to the Internet, see the Dell Technology Guide. If you
have successfully connected in the past, the ISP might have a service outage.
Contact your ISP to check the service status, or try connecting again later.
NOTE: Have your ISP information ready. If you do not have an ISP, consult the
Connect to the Internet wizard.
Microsoft® Windows® XP Operating System
1
2
3
Save and close any open files, and exit any open programs.
Click Start→Internet Explorer→Connect to the Internet
.
In the next window, click the appropriate option:
•
•
•
If you do not have an ISP, click Choose from a list of Internet service
providers (ISPs)
.
If you have already obtained setup information from your ISP but you
did not receive a setup CD, click Set up my connection manually
.
If you have a setup CD, click Use the CD I got from an ISP.
4
Click Next.
If you selected Set up my connection manually in step 3, continue to
step 5. Otherwise, follow the instructions on the screen to complete
the setup.
NOTE: If you do not know which type of connection to select, contact
your ISP.
5
6
Click the appropriate option under How do you want to connect to the
Internet?, and click Next
.
Use the setup information provided by your ISP to complete the setup.
14
Setting Up Your Computer
Microsoft Windows Vista®
1
2
3
4
Save and close any open files, and exit any open programs.
Click the Windows Vista Start button
→Control Panel
Under Network and Internet, click Connect to the Internet
.
In the Connect to the Internet window, click either Broadband (PPPoE)
or Dial-up, depending on how you want to connect:
•
Choose Broadband if you will use a DSL, satellite modem, cable TV
modem, or Bluetooth wireless technology connection.
•
Chose Dial-up if you will use a dial-up modem or ISDN.
NOTE: If you do not know which type of connection to select, click Help me
choose or contact your ISP.
5
Follow the instructions on the screen and use the setup information
provided by your ISP to complete the setup.
Transferring Information to a New Computer
Microsoft Windows Vista®
1
Click the Windows Vista Start button
, and then click Transfer files
and settings→Start Windows Easy Transfer.
2
3
In the User Account Control dialog box, click Continue.
Click Start a new transfer or Continue a transfer in progress
.
Follow the instructions provided on the screen by the Windows Easy
Transfer wizard.
Microsoft® Windows® XP Operating System
Windows XP provides the Files and Settings Transfer Wizard to move data
from a source computer to a new computer.
You can transfer the data to the new computer over a network or serial
connection, or you can store it on removable media, such as a writable CD,
for transfer to the new computer.
Setting Up Your Computer
15
NOTE: You can transfer information from an old computer to a new computer by
directly connecting a serial cable to the input/output (I/O) ports of the two
computers.
For instructions on setting up a direct cable connection between two computers,
see Microsoft Knowledge Base Article #305621, titled How to Set Up a Direct Cable
Connection Between Two Computers in Windows XP. This information may not be
available in certain countries.
For transferring information to a new computer, you must run the Files and
Settings Transfer Wizard.
Running the Files and Settings Transfer Wizard With the Operating System Media
NOTE: This procedure requires the Operating System media. This media is optional
and may not be included with certain computers.
To prepare a new computer for the file transfer:
1
2
Open the Files and Settings Transfer Wizard: click Start→All Programs→
Accessories→System Tools→Files and Settings Transfer Wizard
When the Files and Settings Transfer Wizard welcome screen appears,
click Next
.
.
3
4
On the Which computer is this? screen, click New Computer→Next
On the Do you have a Windows XP CD? screen, click I will use the wizard
from the Windows XP CD→Next
.
.
5
When the Now go to your old computer screen appears, go to your old or
source computer. Do not click Next at this time.
To copy data from the old computer:
1
2
On the old computer, insert the Windows XP Operating System media.
On the Welcome to Microsoft Windows XP screen, click Perform
additional tasks
.
3
4
5
Under What do you want to do?, click Transfer files and settings→Next
.
On the Which computer is this? screen, click Old Computer→Next
.
On the Select a transfer method screen, click the transfer method you prefer.
16
Setting Up Your Computer
6
7
On the What do you want to transfer? screen, select the items you want to
transfer and click Next
.
After the information has been copied, the Completing the Collection
Phase screen appears.
Click Finish
.
To transfer data to the new computer:
1
2
On the Now go to your old computer screen on the new computer,
click Next
.
On the Where are the files and settings? screen, select the method you
chose for transferring your settings and files and click Next
.
The wizard reads the collected files and settings and applies them to your
new computer.
When all of the settings and files have been applied, the Finished
screen appears.
3
Click Finished and restart the new computer.
Running the Files and Settings Transfer Wizard Without the Operating
System Media
To run the Files and Settings Transfer Wizard without the Operating System
media, you must create a wizard disk that will allow you to create a backup
image file to removable media.
To create a wizard disk, use your new computer with Windows XP and
perform the following steps:
1
2
Open the Files and Settings Transfer Wizard: click Start→All Programs→
Accessories→System Tools→Files and Settings Transfer Wizard
When the Files and Settings Transfer Wizard welcome screen appears,
click Next
.
.
3
4
On the Which computer is this? screen, click New Computer→Next
.
On the Do you have a Windows XP CD? screen, click I want to create a
Wizard Disk in the following drive→Next.
5
Insert the removable media, such as a writable CD, and click OK.
Setting Up Your Computer
17
6
7
When the disk creation completes and the Now go to your old
computermessage appears, do not click Next.
Go to the old computer.
To copy data from the old computer:
1
2
On the old computer, insert the wizard disk, and click Start→Run
In the Open field on the Run window, browse to the path for fastwiz
(on the appropriate removable media) and click OK
.
.
3
4
5
6
On the Files and Settings Transfer Wizard welcome screen, click Next
.
On the Which computer is this? screen, click Old Computer→Next
.
On the Select a transfer method screen, click the transfer method you prefer.
On the What do you want to transfer? screen, select the items you want to
transfer and click Next
.
After the information has been copied, the Completing the Collection
Phase screen appears.
7
Click Finish.
To transfer data to the new computer:
1
2
On the Now go to your old computer screen on the new computer,
click Next
.
On the Where are the files and settings? screen, select the method you
chose for transferring your settings and files and click Next. Follow the
instructions on the screen.
The wizard reads the collected files and settings and applies them to your
new computer.
When all of the settings and files have been applied, the Finished screen
appears.
3
Click Finished and restart the new computer.
NOTE: For more information about this procedure, search support.dell.com for
document #154781 (What Are The Different Methods To Transfer Files From My
®
®
Old Computer To My New Dell™ Computer Using the Microsoft Windows XP
Operating System?).
NOTE: Access to the Dell™ Knowledge Base document may not be available in
certain countries.
18
Setting Up Your Computer
Specifications
NOTE: Offerings may vary by region. For more information regarding the
configuration of your computer, click Start→Help and Support and select the option
to view information about your computer.
Processor
Processor type
Dell™ Vostro™ 1310, 1510, and 1710:
®
• Intel Core
™
2 Duo (1.4–2.6 GHz)
®
®
• Intel Celeron (1.8
–
2.0 GHz)
Dell™ Vostro™ 2510:
®
• Intel Core™2 Duo (1.4–2.6 GHz)
L2 cache
• 2 MB, 3 MB, 4MB, or 6 MB (Intel Core
2 Duo)
• 1 MB (Intel Celeron)
Front-side bus frequency
Vostro 1310, 1510, 1710, and 2510:
• 533 MHz or 800 MHz
System Information
Chipset
Vostro 1310, 1510, and 1710:
• Intel GM965 Express chipset for
integrated graphics
• Intel PM965 chipset for discrete graphics
Vostro 2510:
• Intel PM965
64 bit
Data bus width
DRAM bus width
Processor address bus width
Flash EPROM
dual channel 64-bit bus
32 bit
1 MB
Specifications
19
ExpressCard
NOTE: The ExpressCard slot is designed only for ExpressCards. It does NOT support
PC Cards.
ExpressCard controller
ExpressCard connector
integrated
• 54-mm ExpressCard slot (supports both
USB- and PCIe-based interfaces)
Cards supported
ExpressCard/54 (54 mm) (2.126 inches)
ExpressCard/34 (34mm) (1.339 inches)
54 mm (2.126 inches)
ExpressCard connector size
8-in-1 Memory Card Reader
8-in-1 memory card controller
8-in-1 memory card connector
Cards supported
O2MICRO OZ129
8-in-1 combo card connector
• Secure Digital (SD)
• SDIO
• MultiMediaCard (MMC)
• Memory Stick
• Memory Stick Pro
• xD-Picture Card
• Hi Speed-SD
• Hi Density-SD
Memory
Memory module connector
Memory module capacity
2 DIMM slots
Vostro 1310, 1510, and 1710:
512 MB, 1 GB, or 2 GB
Vostro 2510:
1 GB or 2 GB
Memory type
Vostro 1310, 1510, 1710, and 2510:
DDR2 667 MHz
20
Specifications
Memory (continued)
Minimum memory
Vostro 1310, 1510, and 1710:
512 MB
Vostro 2510:
1 GB
Maximum memory
4 GB
NOTE: In order to take advantage of the dual-channel bandwidth capability, both
memory slots must be populated.
NOTE: The available memory displayed does not reflect the complete maximum
memory installed because some memory is reserved for system files.
Ports and Connectors
Audio
microphone connector, stereo
headphone/speakers connector
IEEE 1394a
4-pin connector
Mini-Card support (internal
expansion slots)
Vostro 1310, 1510, 1710, and 2510:
• one dedicated Mini-Card slot for WLAN
• one USB-based daughter card with
®
Bluetooth wireless technology
(Dell™ Wireless 360)
RJ-45 port
Network adapter
USB
Vostro 1310, 1510, and 2510:
• four USB ports
Vostro 1710:
• six USB ports
Video
15-pin VGA video connector
Specifications
21
Communications
Modem
supports external USB modem
Network adapter
Vostro 1310, 1510, 1710, and 2510:
• 10/100/1000 Ethernet LAN on system
board
Wireless
internal support for PCI-e Mini-Card WLAN
and card with Bluetooth V2.0 wireless
technology
Video
NOTE: Optional video controller upgrades are available for your computer subject to
availability at the time of purchase.
Video type
Vostro 1310, 1510, and 1710 integrated:
• integrated on system board
• discrete video card
Video controller
Vostro 1310, 1510, and 2510 discrete:
• NVIDIA GeForce 8400M GS, 64 bit
Vostro 1710 discrete:
• NVIDIA GeForce 8600M GS, 128 bit
Vostro 1310, 1510, and 1710 integrated:
• up to 256 MB of shared memory
Vostro 1310 discrete:
Video memory
• 128 MB
Vostro 1510 and Vostro 2510 discrete:
• 256 MB
Vostro 1710 discrete:
• 256 MB
LCD interface
LVDS
22
Specifications
Audio
Audio type
Audio codec
Stereo conversion
Interfaces:
Internal
high-definition audio (HDA)
Realtek ALC268
24-bit (analog-to-digital and digital-to-analog)
Azalia
External
microphone-in connector, stereo
headphone/speakers connector
Speaker
Vostro 1310:
• one 2-ohm speaker
Vostro 1510, 1710, and 2510:
• two 2-ohm speakers
2 W
Internal speaker amplifier
Volume controls
program menus, media controls
Display
Type (active-matrix TFT)
• WXGA anti-glare (Vostro 1310 and 1510)
• WXGA TrueLife (Vostro 1310)
• WXGA+ anti-glare (Vostro 1510 and
1710)
• WXGA+ TrueLife (Vostro 1510 and
Vostro 2510)
• WUXGA TrueLife (Vostro 1510 and 1710)
Dimensions:
Height
Vostro 1310:
• 178.8 mm (7.03 inches)
Vostro 1510 and Vostro 2510:
• 208.9 mm (8.224 inches)
Vostro 1710:
• 245.0 mm (9.64 inches)
Specifications
23
Display (continued)
Width
Vostro 1310:
• 286 mm (11.26 inches)
Vostro 1510 and Vostro 2510:
• 333.1 mm (13.114 inches)
Vostro 1710:
• 383.0 mm (15.0 inches)
Vostro 1310:
Diagonal
• 339.5 mm (13.366 inches)
Vostro 1510 and Vostro 2510:
• 393.2 mm (15.48 inches)
Vostro 1710:
• 431.71 mm (17.0 inches)
Maximum resolutions:
WXGA
1280 x 800 (Vostro 1310 and 1510)
1280 x 800 (Vostro 1510 and 1710)
1280 x 800 (Vostro 1310 and 1510)
1440 x 900 (Vostro 1510 and 1710)
1440 x 900 (Vostro 1510, 1710 and 2510)
1680 x 1050 (Vostro 1510)
1920 x 1200 (Vostro 1510 and 1710)
60 Hz
WXGA anti-glare
WXGA with TrueLife
WXGA+ anti-glare
WXGA+ with TrueLife
WSXGA+ with TrueLife
WUXGA with TrueLife
Refresh rate
Operating angle
0° (closed) to 160°
Horizontal viewing angle
40° (WXGA)
40° (WXGA with TrueLife
)
Controls
Brightness can be controlled through
keyboard shortcuts.
24
Specifications
Keyboard
Number of keys
Vostro 1310, Vostro 1510, and Vostro 2510:
• 84 (U.S./Canada); 85 (Europe); 88 (Japan)
Vostro 1710:
• 105 (U.S./Chinese); 106 (Europe/Brazil);
109 (Japan)
Layout
Size:
QWERTY/AZERTY/Kanji
Standard
Maximum
full sized
Vostro 1310, Vostro 1510, and Vostro 2510:
• 283.1 mm x 118.9 mm x 5.2 mm (11.146 x
4.681 x 0.205 inches)
Vostro 1710:
• 359.4 mm x 118.9 mm x 5.2 mm (14.15 x
4.681 x 0.205 inches)
Touch Pad
X/Y position resolution
(graphics table mode)
240 cpi
Size:
Width
Vostro 1310:
• 63 mm (2.480 inches)
Vostro 1510, 1710, and Vostro 2510:
• 73.7 mm (2.902 inches)
Vostro 1310:
Height
• 37 mm (1.457 inches)
Vostro 1510, 1710, and Vostro 2510:
• 43.1 mm (1.697 inches)
Specifications
25
Battery
Type
Vostro 1310:
• 4-cell "smart" lithium ion
• 6-cell "smart" lithium ion
• 9-cell "smart" lithium ion
Vostro 1510 and Vostro 2510:
• 6-cell "smart" lithium ion
• 9-cell "smart" lithium ion
Vostro 1710:
• 6-cell "smart" lithium ion
• 8-cell "smart" lithium ion
Dimensions:
Depth
4 cell, 6 cell, and 8 cell:
• 50.3 mm (1.980 inches)
9 cell:
• 72 mm (2.835 inches)
Vostro 1310:
Height
• 4 cell and 6 cell: 19.9 mm (0.783 inch)
• 9 cell: 20.7 mm (0.815 inch)
Vostro 1510 and Vostro 2510
:
• 6 cell: 19.9 mm (0.783 inch)
• 9 cell: 20.7 mm (0.815 inch)
Vostro 1710:
• 6 cell and 8 cell: 20.2 mm (0.795 inch)
Width
Vostro 1310 , Vostro 1510, and Vostro 2510
• 4 cell and 6 cell: 205 mm (8.071 inches)
• 9 cell: 221.9 mm (8.736 inches)
Vostro 1710:
:
• 6 cell and 8 cell: 271 mm (10.67 inches)
26
Specifications
Battery (continued)
Ampere hours
6-cell (2.6 AHr) primary battery
6-cell (2.2 AHr) primary battery
9-cell (2.6 AHr) primary battery
14.8 V (4 cell)
Voltage
11.1 V (6 cell and 9 cell)
2.5 hours (4 cell)
Operating time (approximate)
4–5 hours (6 cell)
7 hours or more (9 cell)
NOTE: Battery operating time varies depending
on operating conditions and can be significantly
reduced under certain power-intensive
conditions (see "Power Problems" on page 41).
AC Adapter
Input voltage
100–240 VAC (65 W and 90 W)
1.5 A (65 W and 90 W)
Input current (maximum)
Input frequency
50–60 Hz (65 W and 90 W)
4.34 A (maximum at 4-second pulse)
3.34 A (continuous)
Output current (65 W)
Output current (90 W)
5.62 A (maximum at 4-second pulse)
4.62 A (continuous)
NOTE: On Vostro computers (except Vostro 1310) with discrete video configuration,
you must use a 90 W AC adapter that is shipped with your computer. Using the
incorrect AC adapter will prevent optimal system performance and produce a BIOS
warning.
Rated output voltage
Dimensions (65 W):
Height
19.5 VDC (65 W and 90 W)
27.8–28.6 mm (1.10–1.12 inches)
57.9 mm (2.28 inches)
Width
Depth
137.2 mm (5.40 inches)
Specifications
27
AC Adapter (continued)
Dimensions (90 W):
Height
33.8–34.6 mm (1.34–1.36 inches)
60.9 mm (2.39 inches)
153.4 mm (6.04 inches)
0.46 kg (1.01 lb)
Width
Depth
Weight (with cables)
Temperature range
0° to 35°C (32° to 95°F)
Physical
Height
Vostro 1310:
• 23.8–37.2 mm (0.937–1.465 inches)
Vostro 1510 and Vostro 2510:
• 26.2–38 mm (1.031–1.496 inches)
Vostro 1710:
• 29–40.5 mm (1.142–1.594 inches)
Vostro 1310:
Width
• 317 mm (12.480 inches)
Vostro 1510 and Vostro 2510:
• 357 mm (14.055 inches)
Vostro 1710:
• 393 mm (15.472 inches)
Vostro 1310:
Depth
• 243.2 mm (9.575 inches)
Vostro 1510 and Vostro 2510:
• 258 mm (10.157 inches)
Vostro 1710:
• 286 mm (11.26 inches)
28
Specifications
Physical (continued)
Weight
Vostro 1310:
• minimum 2.1 kg (4.630 lb) with 4-cell
battery
Vostro 1510 and Vostro 2510:
• minimum 2.8 kg (6.173 lb) with 6-cell
battery
Vostro 1710:
• minimum 3.41kg (7.51 lb) with 8-cell battery
Environmental
Temperature range:
Operating
0° to 35°C (32° to 95°F)
Storage
–40° to 65°C (–40° to 149°F)
Relative humidity (maximum):
Operating
10% to 90% (noncondensing)
5% to 95% (noncondensing)
Storage
Maximum vibration (using a random
vibration spectrum that simulates user
environment):
Operating
Storage
0.66 GRMS
1.3 GRMS
Maximum shock (measured with hard
drive in operating status and a 2-ms
half-sine pulse for operating. Also
measured with hard drive in head-
parked position and a 2-ms halfsine
pulse for storage):
Operating
Storage
142 G
163 G
Camera (Optional)
Still resolution
1.3 mega-pixel
Specifications
29
30
Specifications
Troubleshooting
CAUTION: To guard against the likelihood of electric shock, laceration by moving
fan blades, or other expected injuries, always unplug your computer from the
electrical outlet before opening the cover.
CAUTION: Before you begin any of the procedures in this section, follow the
safety instructions that shipped with your computer.
Tools
Power Lights
The two-color power-button light located on the front of the computer
illuminates and blinks or remains solid to indicate different states:
•
•
•
If the power light is off, the computer is either turned off or is not
receiving power.
If the power light is steady blue and the computer is not responding,
ensure that the display is connected and powered on.
If the power light is blinking blue, the computer is in standby mode.
Press a key on the keyboard, move the mouse, or press the power button
to resume normal operation. If the power light is blinking amber, the
computer is receiving electrical power, a device such as a memory module
or graphics card might be malfunctioning or incorrectly installed.
•
If the power light is steady amber, there may be a power problem or an
internal device malfunction.
Beep Codes
Your computer might emit a series of beeps during start-up if the monitor
cannot display errors or problems. This series of beeps, called a beep code,
identifies a problem. One possible beep code consists of repetitive three short
beeps. This beep code tells you that the computer encountered a possible
motherboard failure.
Troubleshooting
31
If your computer beeps during start-up:
1
2
Write down the beep code.
Run the Dell Diagnostics to identify a more serious cause (see "Dell
Diagnostics" on page 38).
Code
Description
Suggested Remedy
(repetitive
short beeps)
1
2
BIOS checksum
failure. Possible
Contact Dell.
motherboard failure.
No memory modules
are detected
1
If you have two or more memory modules
installed, remove the modules, reinstall one
module (see your Service Manual at
support.dell.com), and then restart the
computer. If the computer starts normally,
reinstall an additional module. Continue until
you have identified a faulty module or
reinstalled all modules without error.
2
3
If available, install good memory of the same
type into your computer (see your Service
Manual at support.dell.com).
If the problem persists, contact Dell.
3
4
Possible system
board failure
Contact Dell.
RAM Read/Write
failure
1
2
3
Ensure that no special memory
module/memory connector placement
requirements exist (see your Service Manual at
support.dell.com).
Verify that the memory modules that you are
installing are compatible with your computer
(see your Service Manual at
support.dell.com).
If the problem persists, contact Dell.
32
Troubleshooting
Code
Description
Suggested Remedy
(repetitive
short beeps)
5
Real-time clock
failure. Possible
1
2
Replace the battery (see your Service Manual
at support.dell.com).
battery failure or
motherboard failure.
If the problem persists, contact Dell.
6
7
Video BIOS Test
Failure
Contact Dell.
Contact Dell.
CPU-cache test
failure
Error Messages
CAUTION: Before you begin any of the procedures in this section, follow the
safety instructions that shipped with your computer.
If the message is not listed, see the documentation for the operating system
or the program that was running when the message appeared.
AUXILIARY DEVICE FAILURE — The touch pad or external mouse may be faulty.
For an external mouse, check the cable connection. Enable the Pointing
Device option in the system setup program. See your Service Manual at
support.dell.com for more information. If the problem persists, contact Dell
(see "Contacting Dell" on page 64).
BAD COMMAND OR FILE NAME — Ensure that you have spelled the command
correctly, put spaces in the proper place, and used the correct pathname.
CACHE DISABLED DUE TO FAILURE — The primary cache internal to the
microprocessor has failed. Contact Dell (see "Contacting Dell" on page 64).
CD DRIVE CONTROLLER FAILURE — The CD drive does not respond to
commands from the computer.
DATA ERROR — The hard drive cannot read the data.
DECREASING AVAILABLE MEMORY — One or more memory modules may be
faulty or improperly seated. Reinstall the memory modules and, if necessary,
replace them. See your Service Manual at support.dell.com for more
information.
DISK C: FAILED INITIALIZATION — The hard drive failed initialization. Run the
hard drive tests in the Dell Diagnostics (see "Dell Diagnostics" on page 38).
Troubleshooting
33
DRIVE NOT READY — The operation requires a hard drive in the bay before it
can continue. Install a hard drive in the hard drive bay. See your Service
Manual at support.dell.com for more information.
ERROR READING PCMCIA CARD — The computer cannot identify the
ExpressCard. Reinsert the card or try another card. See your Service Manual
at support.dell.com for more information.
EXTENDED MEMORY SIZE HAS CHANGED — The amount of memory recorded in
nonvolatile memory (NVRAM) does not match the memory installed in the
computer. Restart the computer. If the error appears again, contact Dell (see
"Contacting Dell" on page 64).
THE FILE BEING COPIED IS TOO LARGE FOR THE DESTINATION DRIVE — The file
that you are trying to copy is too large to fit on the disk, or the disk is full. Try
copying the file to a different disk or use a larger capacity disk.
A FILENAME CANNOT CONTAIN ANY OF THE FOLLOWING CHARACTERS: \ / : * ? “ <
> | — Do not use these characters in filenames.
support.dell.com for more information.
GENERAL FAILURE — The operating system is unable to carry out the
command. The message is usually followed by specific information—for
example, Printer out of paper. Take the appropriate action.
HARD-DISK DRIVE CONFIGURATION ERROR — The computer cannot identify the
Manual at support.dell.com), and boot the computer from a CD. Then, shut
down the computer, reinstall the hard drive, and restart the computer. Run
the Hard Disk Drive tests in the Dell Diagnostics (see "Dell Diagnostics" on
page 38).
HARD-DISK DRIVE CONTROLLER FAILURE 0 — The hard drive does not respond
to commands from the computer. Shut down the computer, remove the hard
drive (see the Service Manual on support.dell.com), and boot the computer
from a CD. Then, shut down the computer, reinstall the hard drive, and
restart the computer. If the problem persists, try another drive. Run the Hard
Disk Drive tests in the Dell Diagnostics (see "Dell Diagnostics" on page 38).
34
Troubleshooting
HARD-DISK DRIVE FAILURE — The hard drive does not respond to commands
Service Manual at support.dell.com), and boot the computer from a CD.
Then, shut down the computer, reinstall the hard drive, and restart the
computer. If the problem persists, try another drive. Run the Hard Disk Drive
tests in the Dell Diagnostics (see "Dell Diagnostics" on page 38).
HARD-DISK DRIVE READ FAILURE — The hard drive may be defective. Shut
down the computer, remove the hard drive (see your Service Manual at
support.dell.com), and boot the computer from a CD. Then, shut down the
computer, reinstall the hard drive, and restart the computer. If the problem
persists, try another drive. Run the Hard Disk Drive tests in the Dell
Diagnostics (see "Dell Diagnostics" on page 38).
INSERT BOOTABLE MEDIA — The operating system is trying to boot to
nonbootable media. Insert bootable media.
INVALID CONFIGURATION INFORMATION-PLEASE RUN SYSTEM SETUP
hardware configuration. The message is most likely to occur after a memory
module is installed. Correct the appropriate options in the system setup
program. See your Service Manual at support.dell.com for more information.
KEYBOARD CLOCK LINE FAILURE — For external keyboards, check the cable
connection. Run the Keyboard Controller test in the Dell Diagnostics
(see "Dell Diagnostics" on page 38).
connection. Restart the computer, and avoid touching the keyboard or the
mouse during the boot routine. Run the Keyboard Controller test in the Dell
Diagnostics (see "Dell Diagnostics" on page 38).
KEYBOARD DATA LINE FAILURE — For external keyboards, check the cable
connection. Run the Keyboard Controller test in the Dell Diagnostics
(see "Dell Diagnostics" on page 38).
KEYBOARD STUCK KEY FAILURE — For external keyboards or keypads, check the
cable connection. Restart the computer, and avoid touching the keyboard or
keys during the boot routine. Run the Stuck Key test in the Dell Diagnostics
(see "Dell Diagnostics" on page 38).
Troubleshooting
35
MEMORY ADDRESS LINE FAILURE AT ADDRESS, READ VALUE EXPECTING VALUE —
A memory module may be faulty or improperly seated. Reinstall the memory
modules and, if necessary, replace them. See your Service Manual at
support.dell.com for more information.
MEMORY ALLOCATION ERROR — The software you are attempting to run is
conflicting with the operating system, another program, or a utility. Shut
down the computer, wait 30 seconds, and then restart it. Try to run the
program again. If the error message still appears, see the software
documentation.
MEMORY DATA LINE FAILURE AT ADDRESS, READ VALUE EXPECTING VALUE — A
memory module may be faulty or improperly seated. Reinstall the memory
modules and, if necessary, replace them. See your Service Manual at
support.dell.com for more information.
MEMORY DOUBLE WORD LOGIC FAILURE AT ADDRESS, READ VALUE EXPECTING
VALUE — A memory module may be faulty or improperly seated. Reinstall the
memory modules and, if necessary, replace them. See your Service Manual at
support.dell.com for more information.
MEMORY ODD/EVEN LOGIC FAILURE AT ADDRESS, READ VALUE EXPECTING
VALUE — A memory module may be faulty or improperly seated. Reinstall the
memory modules and, if necessary, replace them. See your Service Manual at
support.dell.com for more information.
MEMORY WRITE/READ FAILURE AT ADDRESS, READ VALUE EXPECTING VALUE — A
memory module may be faulty or improperly seated. Reinstall the memory
modules and, if necessary, replace them. See your Service Manual at
support.dell.com for more information.
NO BOOT DEVICE AVAILABLE — The computer cannot find the hard drive. If
the hard drive is your boot device, ensure that the drive is installed, properly
seated, and partitioned as a boot device.
NO BOOT SECTOR ON HARD DRIVE — The operating system may be corrupted.
Contact Dell (see "Contacting Dell" on page 64).
NO TIMER TICK INTERRUPT — A chip on the system board may be
malfunctioning. Run the System Set tests in the Dell Diagnostics (see "Dell
Diagnostics" on page 38).
NOT ENOUGH MEMORY OR RESOURCES. EXIT SOME PROGRAMS AND TRY AGAIN —
You have too many programs open. Close all windows and open the program
that you want to use.
36
Troubleshooting
OPERATING SYSTEM NOT FOUND — Reinstall the hard drive (see your Service
Manual at support.dell.com). If the problem persists, run the Dell
Diagnostics (see "Dell Diagnostics" on page 38).
OPTIONAL ROM BAD CHECKSUM — The optional ROM has failed. run the Dell
Diagnostics (see "Dell Diagnostics" on page 38).
A REQUIRED .DLL FILE WAS NOT FOUND — The program that you are trying to
open is missing an essential file. Remove and then reinstall the program.
Windows XP:
1
Click Start→Control Panel→Add or Remove Programs→Programs and
Features
.
2
3
4
Select the program you want to remove.
Click Uninstall
See the program documentation for installation instructions.
.
Windows Vista:
1
Click the Windows Vista Start button
Programs and Features
→Control Panel→Programs→
.
2
3
4
Select the program you want to remove.
Click Uninstall
See the program documentation for installation instructions.
.
hard drive. You may have a defective sector or corrupted FAT on the hard
drive. Run the Windows error-checking utility to check the file structure on
the hard drive. See Windows Help and Support for instructions (click Start→
Help and Support). If a large number of sectors are defective, back up the
data (if possible), and then reformat the hard drive.
SEEK ERROR — The operating system cannot find a specific track on the hard
drive.
SHUTDOWN FAILURE — A chip on the system board may be malfunctioning.
Run the System Set tests in the Dell Diagnostics (see "Dell Diagnostics" on
page 38).
Troubleshooting
37
TIME-OF-DAY CLOCK LOST POWER — System configuration settings are
corrupted. Connect your computer to an electrical outlet to charge the
battery. If the problem persists, try to restore the data by entering the system
setup program, then immediately exit the program (see your Service Manual
at support.dell.com). If the message reappears, contact Dell (see "Contacting
Dell" on page 64).
configuration settings may require recharging. Connect your computer to an
electrical outlet to charge the battery. If the problem persists, contact Dell
(see "Contacting Dell" on page 64).
or date stored in the system setup program does not match the system clock.
Correct the settings for the Date and Time options. See your Service Manual
at support.dell.com for more information.
TIMER CHIP COUNTER 2 FAILED — A chip on the system board may be
malfunctioning. Run the System Set tests in the Dell Diagnostics (see "Dell
Diagnostics" on page 38).
UNEXPECTED INTERRUPT IN PROTECTED MODE — The keyboard controller may
be malfunctioning, or a memory module may be loose. Run the System
Memory tests and the Keyboard Controller test in the Dell Diagnostics (see
"Dell Diagnostics" on page 38).
X:\ IS NOT ACCESSIBLE. THE DEVICE IS NOT READY — Insert a disk into the
drive and try again.
WARNING: BATTERY IS CRITICALLY LOW — The battery is running out of
charge. Replace the battery, or connect the computer to an electrical outlet;
otherwise, activate hibernate mode or shut down the computer.
Dell Diagnostics
CAUTION: Before you begin any of the procedures in this section, follow the
safety instructions that shipped with your computer.
When to Use the Dell Diagnostics
If you experience a problem with your computer, perform the checks in
Lockups and Software Problems (see "Lockups and Software Problems" on
page 43) and run the Dell Diagnostics before you contact Dell for technical
assistance.
38
Troubleshooting
It is recommended that you print these procedures before you begin.
NOTICE: The Dell Diagnostics works only on Dell computers.
NOTE: The Drivers and Utilities media is optional and may not ship with your
computer.
See your Service Manual at support.dell.com to review your computer’s
configuration information, and ensure that the device that you want to test
displays in the system setup program and is active.
Start the Dell Diagnostics from your hard drive or from the Drivers and
Utilities media.
Starting the Dell Diagnostics From Your Hard Drive
NOTE: If your computer cannot display a screen image, see "Contacting Dell" on
page 64.
1
Ensure that the computer is connected to an electrical outlet that is
known to be working properly.
2
3
Turn on (or restart) your computer.
When the DELL™ logo appears, press <F12> immediately. Select
Diagnostics from the start menu and press <Enter>.
NOTE: If you wait too long and the operating system logo appears, continue to
®
®
wait until you see the Microsoft Windows desktop, and then shut down
your computer and try again.
NOTE: If you see a message stating that no diagnostics utility partition has
been found, run the Dell Diagnostics from the Drivers and Utilities media.
4
Press any key to start the Dell Diagnostics from the diagnostics utility
partition on your hard drive, and follow the instructions on the screen.
Troubleshooting
39
Starting the Dell Diagnostics From the Drivers and Utilities Media
1
2
Insert the Drivers and Utilities media.
Shut down and restart the computer.
When the DELL logo appears, press <F12> immediately.
NOTE: If you wait too long and the operating system logo appears, continue
®
®
to wait until you see the Microsoft Windows desktop; then, shut down your
computer and try again.
NOTE: The next steps change the boot sequence for one time only. On the
next start-up, the computer starts according to the devices specified in the
system setup program.
3
4
When the boot device list appears, highlight CD/DVD/CD-RW and press
<Enter>.
Select the Boot from CD-ROM option from the menu that appears and
press <Enter>.
5
6
Type
1
to start the CD menu and press <Enter> to proceed.
Select Run the 32 Bit Dell Diagnostics from the numbered list. If
multiple versions are listed, select the version that is appropriate for your
computer.
7
When the Dell Diagnostics Main Menu appears, select the test that you
want to run, and follow the instructions on the screen.
Solving Problems
Follow these tips when troubleshooting your computer:
•
If you added or removed a part before the problem started, review the
installation procedures and ensure that the part is correctly installed
(see your Service Manual at support.dell.com).
•
•
If a device does not work, ensure that the device is properly connected.
If an error message appears on the screen, write down the exact message.
This message may help support personnel to diagnose and fix the
problem(s).
•
If an error message occurs in a program, see the program documentation.
NOTE: The procedures in this document were written for the Windows default view,
so they may not apply if you set your Dell computer to the Windows Classic view.
40
Troubleshooting
Power Problems
CAUTION: Before you begin any of the procedures in this section, follow the
safety information that shipped with your computer.
IF THE POWER LIGHT IS OFF — The computer is either turned off or is not receiving
power.
• Reseat the power cable in the power connector on the back of the computer and the
electrical outlet.
• Bypass power strips, power extension cables, and other power protection devices to
verify that the computer turns on properly.
• Ensure that any power strips being used are plugged into an electrical outlet and are
turned on.
• Ensure that the electrical outlet is working by testing it with another device, such as a
lamp.
• Ensure that the main power cable and front panel cable are securely connected to the
system board (see your Service Manual at support.dell.com).
IF THE POWER LIGHT IS BLUE AND THE COMPUTER IS NOT RESPONDING —
• Ensure that the display is connected and powered on.
• If the display is connected and powered on, see "Beep Codes" on page 31.
IF THE POWER LIGHT IS BLINKING BLUE — The computer is in standby mode. Press
a key on the keyboard, move the mouse, or press the power button to resume normal
operation.
IF THE POWER LIGHT IS BLINKING AMBER — The computer is receiving electrical
power, a device might be malfunctioning or incorrectly installed.
• Remove and then reinstall all memory modules (see your Service Manual at
support.dell.com).
• Remove and then reinstall any expansion cards, including graphics cards (see your
Service Manual at support.dell.com).
IF THE POWER LIGHT IS STEADY AMBER — There is a power problem, a device may
be malfunctioning or incorrectly installed.
• Ensure that the processor power cable is securely connected to the system board
power connector (see your Service Manual at support.dell.com).
• Ensure that the main power cable and the front panel cable are securely connected to
the system board connector (see your Service Manual at support.dell.com).
Troubleshooting
41
ELIMINATE INTERFERENCE — Some possible causes of interference are:
• Power, keyboard, and mouse extension cables
• Too many devices connected to the same power strip
• Multiple power strips connected to the same electrical outlet
Memory Problems
safety information that shipped with your computer.
IF YOU RECEIVE AN INSUFFICIENT MEMORY MESSAGE —
• Save and close any open files and exit any open programs you are not using to see if
that resolves the problem.
• See the software documentation for minimum memory requirements. If necessary,
install additional memory (see your Service Manual at support.dell.com).
• Reseat the memory modules (see your Service Manual at support.dell.com) to ensure
that your computer is successfully communicating with the memory.
• Run the Dell Diagnostics (see "Dell Diagnostics" on page 38).
IF YOU EXPERIENCE OTHER MEMORY PROBLEMS —
• Reseat the memory modules (see your Service Manual at support.dell.com) to ensure
that your computer is successfully communicating with the memory.
• Ensure that you are following the memory installation guidelines (see your Service
Manual at support.dell.com).
• Ensure that the memory you are using is supported by your computer. For more
information about the type of memory supported by your computer, see "Memory" on
page 20.
• Run the Dell Diagnostics (see "Dell Diagnostics" on page 38).
42
Troubleshooting
Lockups and Software Problems
CAUTION: Before you begin any of the procedures in this section, follow the
safety information that shipped with your computer.
The computer does not start up
ENSURE THAT THE POWER CABLE IS FIRMLY CONNECTED TO THE COMPUTER AND TO
THE ELECTRICAL OUTLET
The computer stops responding
NOTICE: You may lose data if you are unable to perform an operating system
shutdown.
TURN THE COMPUTER OFF — If you are unable to get a response by pressing a key on
your keyboard or moving your mouse, press and hold the power button for at least 8 to
10 seconds (until the computer turns off), and then restart your computer.
A program stops responding
END THE PROGRAM —
1
2
3
4
Press <Ctrl><Shift><Esc> simultaneously to access the Task Manager.
Click the Applications tab.
Click to select the program that is no longer responding.
Click End Task
.
A program crashes repeatedly
NOTE: Most software includes installation instructions in its documentation or on a
CD or DVD.
CHECK THE SOFTWARE DOCUMENTATION — If necessary, uninstall and then reinstall
the program.
Troubleshooting
43
®
®
A program is designed for an earlier Microsoft Windows operating system
RUN THE PROGRAM COMPATIBILITY WIZARD —
Windows XP:
The Program Compatibility Wizard configures a program so that it runs in an
environment similar to non-XP operating system environments.
1
Click Start→All Programs→Accessories→Program Compatibility
Wizard→Next
Follow the instructions on the screen.
.
2
Windows Vista:
The Program Compatibility Wizard configures a program so that it runs in an
environment similar to non-Windows Vista operating system environments.
1
Click Start
→Control Panel→Programs→Use an older program with
this version of Windows.
2
3
In the welcome screen, click Next.
Follow the instructions on the screen.
A solid blue screen appears
TURN THE COMPUTER OFF — If you are unable to get a response by pressing a
key on your keyboard or moving your mouse, press and hold the power button
for at least 8 to 10 seconds (until the computer turns off), and then restart
your computer.
Other software problems
CHECK THE SOFTWARE DOCUMENTATION OR CONTACT THE SOFTWARE
MANUFACTURER FOR TROUBLESHOOTING INFORMATION —
• Ensure that the program is compatible with the operating system installed on your
computer.
• Ensure that your computer meets the minimum hardware requirements needed to
run the software. See the software documentation for information.
• Ensure that the program is installed and configured properly.
• Verify that the device drivers do not conflict with the program.
• If necessary, uninstall and then reinstall the program.
44
Troubleshooting
BACK UP YOUR FILES IMMEDIATELY
• Use a virus-scanning program to check the hard drive, floppy disks, CDs, or DVDs
• Save and close any open files or programs and shut down your computer through the
Start menu
Dell Technical Update Service
The Dell Technical Update service provides proactive e-mail notification of
software and hardware updates for your computer. The service is free and can
be customized for content, format, and how frequently you receive
notifications.
To enroll for the Dell Technical Update service, go to
support.dell.com/technicalupdate.
Dell Support Utility
The Dell Support Utility is installed on your computer and available from the
Dell Support,
, icon on the taskbar or from the Start button. Use this
support utility for self-support information, software updates, and health
scans of your computing environment.
Accessing the Dell Support Utility
Access the Dell Support Utility from the
icon on the taskbar or from the
Start menu.
If the Dell Support icon does not appear in your taskbar:
1
2
Click Start→All Programs→Dell Support→Dell Support Settings
.
Ensure that the Show icon on the taskbar option is checked.
NOTE: If the Dell Support Utility is not available from the Start menu, go to
support.dell.com and download the software.
The Dell Support Utility is customized for your computing environment.
The
icon in the taskbar functions differently when you click,
double-click, or right-click the icon.
Troubleshooting
45
Clicking the Dell Support Icon
Click or right-click the
icon to perform the following tasks:
•
•
•
•
•
•
Check your computing environment.
View the Dell Support Utility settings.
Access the help file for the Dell Support Utility.
View frequently asked questions.
Learn more about the Dell Support Utility.
Turn off the Dell Support Utility.
Double-Clicking the Dell Support Icon
Double-click the
icon to manually check your computing environment,
view frequently asked questions, access the help file for the Dell Support
Utility, and view Dell Support settings.
For more information about the Dell Support Utility, click the question mark (?)
at the top of the Dell™ Support screen.
46
Troubleshooting
Reinstalling Software
Drivers
Identifying Drivers
If you experience a problem with any device, identify whether the driver is the
source of your problem and, if necessary, update the driver.
Windows XP:
1
2
Click Start→Control Panel
Under Pick a Category, click Performance and Maintenance, and click
System
.
.
3
In the System Properties window, click the Hardware tab, and click Device
Manager
.
Windows Vista:
1
2
Click the Windows Vista Start button™
,
and right-click Computer
.
Click Properties→Device Manager
.
NOTE: The User Account Control window may appear. If you are an
administrator on the computer, click Continue; otherwise, contact your
administrator to continue.
Scroll down the list to see if any device has an exclamation point (a yellow
circle with a [!]) on the device icon.
If an exclamation point is next to the device name, you may need to reinstall
the driver or install a new driver (see "Reinstalling Drivers and Utilities" on
page 47).
Reinstalling Drivers and Utilities
NOTICE: The Dell Support website at support.dell.com and your Drivers and
Utilities media provide approved drivers for Dell™ computers. If you install drivers
obtained from other sources, your computer might not work correctly.
Reinstalling Software
47
Returning to a Previous Device Driver Version
Windows XP:
1
2
Click Start→My Computer→Properties→Hardware→Device Manager
Right-click the device for which the new driver was installed and click
Properties
.
.
3
Click the Drivers tab→Roll Back Driver.
Windows Vista:
1
2
Click the Windows Vista Start button
Click Properties→Device Manager
.
NOTE: The User Account Control window may appear. If you are an
administrator on the computer, click Continue; otherwise, contact your
administrator to enter the Device Manager.
3
4
Right-click the device for which the new driver was installed and click
Properties
.
Click the Drivers tab→Roll Back Driver
.
If Device Driver Rollback does not resolve the problem, then use System
Restore (see "Restoring Your Operating System" on page 50) to return your
computer to the operating state that existed before you installed the new
driver.
Using the Drivers and Utilities Media
If using Device Driver Rollback or System Restore (see "Restoring Your
Operating System" on page 50) does not resolve the problem, reinstall the
driver from your Drivers and Utilities media.
1
With the Windows desktop displayed, insert your Drivers and Utilities media.
If this is your first time to use the Drivers and Utilities media, go to step 2.
If not, go to step 5.
2
When the Drivers and Utilities media installation program starts, follow
the prompts on the screen.
NOTE: In most cases, the Drivers and Utilities program starts running
automatically. If it does not, start Windows Explorer, click your media drive
directory to display the media contents, and then double-click the
autorcd.exe file.
48
Reinstalling Software
3
4
5
When the InstallShield Wizard Complete window appears, remove the
Drivers and Utilities media and click Finish to restart the computer.
When you see the Windows desktop, reinsert the Drivers and Utilities
media.
At the Welcome Dell System Owner screen, click Next
.
NOTE: The Drivers and Utilities program displays drivers only for hardware
that came installed in your computer. If you installed additional hardware, the
drivers for the new hardware might not be displayed. If those drivers are not
displayed, exit the Drivers and Utilities program. For drivers information,
see the documentation that came with the device.
A message stating that the Drivers and Utilities media is detecting
hardware in your computer appears.
The drivers that are used by your computer are automatically displayed in
the My Drivers—The ResourceCD has identified these components in
your system window.
6
Click the driver that you want to reinstall and follow the instructions on
the screen.
If a particular driver is not listed, then that driver is not required by your
operating system.
Manually Reinstalling Drivers
After extracting the driver files to your hard drive as described in the previous
section:
1
2
Click the Windows Vista Start button
,
and right-click Computer
.
Click Properties→Device Manager
.
NOTE: The User Account Control window may appear. If you are an
administrator on the computer, click Continue; otherwise, contact your
administrator to enter the Device Manager.
3
Double-click the type of device for which you are installing the driver
(for example, Audio or Video).
4
5
Double-click the name of the device for which you are installing the driver.
Click the Driver tab→Update Driver→Browse my computer for driver
software
.
Reinstalling Software
49
6
7
8
Click Browse and browse to the location to which you previously copied
the driver files.
When the name of the appropriate driver appears, click the name of the
driver→OK→Next
.
Click Finish and restart your computer.
Restoring Your Operating System
You can restore your operating system in the following ways:
•
Microsoft Windows System Restore returns your computer to an earlier
operating state without affecting data files. Use System Restore as the first
solution for restoring your operating system and preserving data files.
•
Dell Factory Image Restore (available in Windows Vista) returns your hard
drive to the operating state it was in when you purchased the computer.
The program permanently deletes all data on the hard drive and removes
any programs installed after you received the computer. Use Dell Factory
Image Restore only if System Restore did not resolve your operating
system problem.
•
If you received the Operating System media with your computer, you can
use it to restore your operating system. However, using the Operating
System media also deletes all data on the hard drive. Use the media only
if System Restore did not resolve your operating system problem.
Using Microsoft® Windows® System Restore
The Windows operating systems provide a System Restore option that allows
you to return your computer to an earlier operating state (without affecting
data files) if changes to the hardware, software, or other system settings have
left the computer in an undesirable operating state. Any changes that System
Restore makes to your computer are completely reversible.
NOTICE: Make regular backups of your data files. System Restore does not
monitor your data files or recover them.
NOTE: The procedures in this document were written for the Windows default
view, so they may not apply if you set your Dell™ computer to the Windows Classic
view.
NOTE: Set your Dell™ computer to the Windows Classic view.
50
Reinstalling Software
Starting System Restore
Windows Vista:
1
2
Click Start
.
In the Start Search box, type System Restoreand press <Enter>.
NOTE: The User Account Control window may appear. If you are an
administrator on the computer, click Continue; otherwise, contact your
administrator to continue the desired action.
3
Click Next and follow the remaining prompts on the screen.
In the event that System Restore did not resolve the issue, you may undo the
last system restore (see "Undoing the Last System Restore" on page 51).
Windows XP:
NOTICE: Before you restore the computer to an earlier operating state, save and
close any open files and exit any open programs. Do not alter, open, or delete any
files or programs until the system restoration is complete.
1
2
Click Start→All Programs→Accessories→System Tools→System Restore
.
Click either Restore my computer to an earlier time or Create a restore
point
.
3
Click Next and follow the remaining on-screen prompts.
Undoing the Last System Restore
NOTICE: Before you undo the last system restore, save and close all open files and
exit any open programs. Do not alter, open, or delete any files or programs until the
system restoration is complete.
Windows Vista:
1
2
3
Click Start
.
In the Start Search box, type System Restoreand press <Enter>.
Click Undo my last restoration and click Next
.
Windows XP:
1
2
Click Start→All Programs→Accessories→System Tools→System Restore
.
Click Undo my last restoration and click Next
.
Reinstalling Software
51
Enabling System Restore
NOTE: Windows Vista does not disable System Restore; regardless of low disk
space. Therefore, the steps below apply only to Windows XP.
If you reinstall Windows XP with less than 200 MB of free hard-disk space
available, System Restore is automatically disabled.
To see if System Restore is enabled:
1
2
Click Start→Control Panel→Performance and Maintenance→System
Click the System Restore tab and ensure that Turn off System Restore is
unchecked.
.
Using Dell™ Factory Image Restore
NOTICE: Using Dell Factory Image Restore permanently deletes all data on the
hard drive and removes any programs or drivers installed after you received your
computer. If possible, back up the data before using these options. Use Dell Factory
Image Restore only if System Restore did not resolve your operating system
problem.
NOTE: Dell Factory Image Restore may not be available in certain countries or on
certain computers.
Use Dell Factory Image Restore (Windows Vista) only as the last method to
restore your operating system. These options restore your hard drive to the
operating state it was in when you purchased the computer. Any programs or
files added since you received your computer—including data files—are
permanently deleted from the hard drive. Data files include documents,
spreadsheets, e-mail messages, digital photos, music files, and so on. If
possible, back up all data before using Factory Image Restore.
Dell Factory Image Restore (Windows Vista Only)
1
Turn on the computer. When the Dell logo appears, press <F8> several
times to access the Vista Advanced Boot Options Window.
2
Select Repair Your Computer
.
The System Recovery Options window appears.
3
Select a keyboard layout and click Next.
52
Reinstalling Software
4
5
To access the recovery options, log on as a local user. To access the
command prompt, type administratorin the User name field, then
click OK
.
Click Dell Factory Image Restore
.
NOTE: Depending upon your configuration, you may need to select Dell
Factory Tools, then Dell Factory Image Restore.
6
7
On the Dell Factory Image Restore welcome screen, click Next.
The Confirm Data Deletion screen appears.
NOTICE: If you do not want to proceed with Factory Image Restore, click Cancel.
Click the checkbox to confirm that you want to continue reformatting the
hard drive and restoring the system software to the factory condition, then
click Next
.
The restore process begins and may take 5 or more minutes to complete.
A message appears when the operating system and factory-installed
applications have been restored to factory condition.
8
Click Finish to restart the computer.
Using the Operating System Media
Before you Begin
If you are considering reinstalling the Windows operating system to correct
a problem with a newly installed driver, first try using Windows Device Driver
Rollback. See "Returning to a Previous Device Driver Version" on page 48.
If Device Driver Rollback does not resolve the problem, use Microsoft
Windows System Restore to return your operating system to the operating
state it was in before you installed the new device driver. See "Using
®
®
Microsoft Windows System Restore" on page 50.
NOTICE: Before performing the installation, back up all data files on your primary
hard drive. For conventional hard drive configurations, the primary hard drive is the
first drive detected by the computer.
To reinstall Windows, you need the Dell™ Operating System media and the
Dell Drivers and Utilities media.
Reinstalling Software
53
NOTE: The Dell Drivers and Utilities media contains drivers that were installed
during the assembly of the computer. Use the Dell Drivers and Utilities media to
load any required drivers. Depending on the region from which you ordered your
computer, or whether you requested the media, the Dell Drivers and Utilities
media and Dell Operating System media may not ship with your computer.
Reinstalling Windows
The reinstallation process can take 1 to 2 hours to complete. After you
reinstall the operating system, you must also reinstall the device drivers, virus
protection program, and other software.
1
2
3
4
Save and close any open files and exit any open programs.
Insert the Operating System media.
If the Install Windows message appears, click Exit.
Restart the computer.
When the DELL logo appears, press <F12> immediately.
NOTE: If you wait too long and the operating system logo appears, continue
®
®
to wait until you see the Microsoft Windows desktop; then, shut down your
computer and try again.
NOTE: The next steps change the boot sequence for one time only. On the
next start-up, the computer boots according to the devices specified in the
system setup program.
5
6
When the boot device list appears, highlight CD/DVD/CD-RW Drive
and press <Enter>.
Press any key to Boot from CD-ROM, and follow the instructions on the
screen to complete the installation.
Windows Vista: Dell Factory Image Restore
1
Turn on the computer. When the Dell logo appears, press <F8> several
times to access the Vista Advanced Boot Options Window.
2
Select Repair Your Computer
.
The System Recovery Options window appears.
3
Select a keyboard layout and click Next.
54
Reinstalling Software
4
5
To access the recovery options, log on as a local user. To access the
command prompt, type administratorin the User name field, then
click OK
.
Click Dell Factory Image Restore
.
NOTE: Depending upon your configuration, you may need to select
Dell Factory Tools, then Dell Factory Image Restore.
The Dell Factory Image Restore welcome screen appears.
6
7
Click Next.
The Confirm Data Deletion screen appears.
NOTICE: If you do not want to proceed with Factory Image Restore, click Cancel.
Click the checkbox to confirm that you want to continue reformatting the
hard drive and restoring the system software to the factory condition, then
click Next
.
The restore process begins and may take five or more minutes to complete.
A message appears when the operating system and factory-installed
applications have been restored to factory condition.
8
Click Finish to restart the computer.
Using the Operating System Media
Before you Begin
If you are considering reinstalling the Windows operating system to correct a
problem with a newly installed driver, first try using Windows Device Driver
Rollback. See "Returning to a Previous Device Driver Version" on page 48.
If Device Driver Rollback does not resolve the problem, then use Microsoft
Windows System Restore to return your operating system to the operating
state it was in before you installed the new device driver.
NOTICE: Before performing the installation, back up all data files on your primary
hard drive. For conventional hard drive configurations, the primary hard drive is the
first drive detected by the computer.
Reinstalling Software
55
To reinstall Windows, you need the Dell™ Operating System media and the
Dell Drivers and Utilities media.
NOTE: The Drivers and Utilities media contains drivers that were installed
during the assembly of the computer. Use the Dell Drivers and Utilities media to
load any required drivers. Depending on the region from which you ordered your
computer, or whether you requested the media, the Dell Drivers and Utilities
media and Operating System media may not ship with your computer.
Reinstalling Windows
The reinstallation process can take 1 to 2 hours to complete. After you
reinstall the operating system, you must also reinstall the device drivers, virus
protection program, and other software.
1
2
3
4
Save and close any open files and exit any open programs.
Insert the Operating System media.
If the Install Windows message appears, click Exit.
Restart the computer.
When the DELL logo appears, press <F12> immediately.
NOTE: If you wait too long and the operating system logo appears, continue
®
®
to wait until you see the Microsoft Windows desktop; then, shut down your
computer and try again.
NOTE: The next steps change the boot sequence for one time only. On the
next start-up, the computer boots according to the devices specified in the
system setup program.
5
6
When the boot device list appears, highlight CD/DVD/CD-RW Drive
and press <Enter>.
Press any key to Boot from CD-ROM, and follow the instructions on the
screen to complete the installation.
56
Reinstalling Software
Finding Information
NOTE: Some features or media may be optional and may not ship with your
computer. Some features or media may not be available in certain countries.
NOTE: Additional information may ship with your computer.
Document/Media/Label
Contents
Service Tag/Express Service Code Label • Use the Service Tag to identify your
computer when you use
The Service Tag/Express Service Code is
support.dell.com or contact support.
located on your computer.
• Enter the Express Service Code to direct
your call when contacting support
Drivers and Utilities Media
• A diagnostic program for your computer
The Drivers and Utilities media is a CD • Drivers for your computer
or DVD that may have shipped with your
NOTE: Drivers and documentation updates
computer.
can be found at support.dell.com.
• Notebook System Software (NSS)
• Readme files
NOTE: Readme files may be included on
your media to provide last-minute updates
about technical changes to your computer
or advanced technical-reference material
for technicians or experienced users.
Operating System Media
Reinstall your operating system.
The Operating System media is a CD or
DVD that may have shipped with your
computer.
Finding Information
57
Document/Media/Label
Contents
Safety, Regulatory, Warranty, and
Support Documentation
• Warranty information
• Terms and Conditions (U.S. only)
• Safety instructions
This type of information may have
shipped with your computer. For
• Regulatory information
• Ergonomics information
• End User License Agreement
additional regulatory information, see the
Regulatory Compliance Homepage on
www.dell.com at the following location:
www.dell.com/regulatory_compliance.
Service Manual
• How to remove and replace parts
• How to configure system settings
• How to troubleshoot and solve problems
• About your operating system
The Service Manual for your computer
can be found at support.dell.com.
Dell Technology Guide
The Dell Technology Guide is available at • Using and maintaining peripherals
support.dell.com.
• Understanding technologies such as
®
RAID, Internet, Bluetooth wireless
technology, e-mail, and so on.
Microsoft Windows License Label
• Provides your operating system product
key.
Your Microsoft Windows License is
located on your computer.
58
Finding Information
Getting Help
Obtaining Assistance
CAUTION: If you need to remove the computer cover, first disconnect the
computer power and modem cables from all electrical outlets.
following steps to diagnose and troubleshoot the problem:
1
2
See "Solving Problems" on page 40for information and procedures that
pertain to the problem your computer is experiencing.
See "Dell Diagnostics" on page 38 for procedures on how to run Dell™
Diagnostics.
3
4
Fill out the "Diagnostics Checklist" on page 63.
Use Dell's extensive suite of online services available at Dell Support
(
support.dell.com) for help with installation and troubleshooting
procedures. See "Online Services" on page 60 for a more extensive list of
Dell Support online.
5
If the preceding steps have not resolved the problem, see "Contacting
Dell" on page 64.
NOTE: Call Dell Support from a telephone near or at the computer so that the
support staff can assist you with any necessary procedures.
NOTE: Dell's Express Service Code system may not be available in all countries.
When prompted by Dell's automated telephone system, enter your Express
Service Code to route the call directly to the proper support personnel. If you
do not have an Express Service Code, open the Dell Accessories folder,
double-click the Express Service Code icon, and follow the directions.
For instructions on using the Dell Support, see "Technical Support and
Customer Service" on page 60.
NOTE: Some of the following services are not always available in all locations
outside the continental U.S. Call your local Dell representative for information on
availability.
Getting Help
59
Technical Support and Customer Service
Dell's support service is available to answer your questions about Dell™
hardware. Our support staff uses computer-based diagnostics to provide fast,
accurate answers.
To contact Dell's support service, see "Before You Call" on page 62, and then
see the contact information for your region or go to support.dell.com.
DellConnect™
DellConnect is a simple online access tool that allows a Dell service and
support associate to access your computer through a broadband connection,
diagnose your problem and repair it all under your supervision. For more
information, go to support.dell.com and click DellConnect.
Online Services
You can learn about Dell products and services on the following websites:
www.dell.com
www.dell.com/ap (Asian/Pacific countries only)
www.dell.com/jp (Japan only)
www.euro.dell.com (Europe only)
www.dell.com/la (Latin American and Caribbean countries)
www.dell.ca (Canada only)
You can access Dell Support through the following websites and e-mail addresses:
•
Dell Support websites
support.dell.com
support.jp.dell.com (Japan only)
support.euro.dell.com (Europe only)
Dell Support e-mail addresses
•
[email protected] (Latin America and Caribbean countries only)
[email protected] (Asian/Pacific countries only)
60
Getting Help
•
Dell Marketing and Sales e-mail addresses
[email protected] (Asian/Pacific countries only)
[email protected] (Canada only)
•
Anonymous file transfer protocol (FTP)
ftp.dell.com
Log in as user: anonymous, and use your e-mail address as your password.
AutoTech Service
Dell's automated support service—AutoTech—provides recorded answers to
the questions most frequently asked by Dell customers about their portable
and desktop computers.
When you call AutoTech, use your touch-tone telephone to select the
subjects that correspond to your questions. For the telephone number to call
for your region, see "Contacting Dell" on page 64.
Automated Order-Status Service
To check on the status of any Dell products that you have ordered, you can go
to support.dell.com, or you can call the automated order-status service. A
recording prompts you for the information needed to locate and report on
your order. For the telephone number to call for your region, see "Contacting
Dell" on page 64.
Problems With Your Order
If you have a problem with your order, such as missing parts, wrong parts, or
incorrect billing, contact Dell for customer assistance. Have your invoice or
packing slip handy when you call. For the telephone number to call for your
region, see "Contacting Dell" on page 64.
Product Information
If you need information about additional products available from Dell, or if
you would like to place an order, visit the Dell website at www.dell.com. For
the telephone number to call for your region or to speak to a sales specialist,
see "Contacting Dell" on page 64.
Getting Help
61
Returning Items for Warranty Repair or Credit
Prepare all items being returned, whether for repair or credit, as follows:
1
Call Dell to obtain a Return Material Authorization Number, and write it
clearly and prominently on the outside of the box.
For the telephone number to call for your region, see "Contacting Dell" on
page 64. Include a copy of the invoice and a letter describing the reason for
the return.
2
3
4
Include a copy of the Diagnostics Checklist (see "Diagnostics Checklist"
on page 63), indicating the tests that you have run and any error messages
reported by the Dell Diagnostics (see "Contacting Dell" on page 64).
Include any accessories that belong with the item(s) being returned
(power cables, software floppy disks, guides, and so on) if the return is for
credit.
Pack the equipment to be returned in the original (or equivalent) packing
materials.
You are responsible for paying shipping expenses. You are also responsible for
insuring any product returned, and you assume the risk of loss during
shipment to Dell. Collect On Delivery (C.O.D.) packages are not accepted.
Returns that are missing any of the preceding requirements will be refused at
Dell’s receiving dock and returned to you.
Before You Call
NOTE: Have your Express Service Code ready when you call. The code helps Dell’s
automated-support telephone system direct your call more efficiently. You may also
be asked for your Service Tag (located on the back or bottom of your computer).
Remember to fill out the Diagnostics Checklist (see "Diagnostics Checklist"
on page 63). If possible, turn on your computer before you call Dell for
assistance and call from a telephone at or near the computer. You may be
asked to type some commands at the keyboard, relay detailed information
during operations, or try other troubleshooting steps possible only at the
computer itself. Ensure that the computer documentation is available.
CAUTION: Before working inside your computer, follow the safety instructions in
your Product Information Guide.
62
Getting Help
Diagnostics Checklist
Name:
Date:
Address:
Phone number:
Service Tag (bar code on the back or bottom of the computer):
Express Service Code:
Return Material Authorization Number (if provided by Dell support technician):
Operating system and version:
Devices:
Expansion cards:
Are you connected to a network? Yes No
Network, version, and network adapter:
Programs and versions:
See your operating system documentation to determine the contents of the
system’s start-up files. If the computer is connected to a printer, print each file.
Otherwise, record the contents of each file before calling Dell.
Error message, beep code, or diagnostic code:
Description of problem and troubleshooting procedures you performed:
Getting Help
63
Contacting Dell
For customers in the United States, call 800-WWW-DELL (800-999-3355).
NOTE: If you do not have an active Internet connection, you can find contact
information on your purchase invoice, packing slip, bill, or Dell product catalog.
Dell provides several online and telephone-based support and service options.
Availability varies by country and product, and some services may not be
available in your area. To contact Dell for sales, technical support, or
customer service issues:
1
2
Visit support.dell.com.
Verify your country or region in the Choose A Country/Region drop-down
menu at the bottom of the page.
3
4
5
Click Contact Us on the left side of the page.
Select the appropriate service or support link based on your need.
Choose the method of contacting Dell that is convenient for you.
64
Getting Help
Index
documentation
B
Dell Technology Guide, 58
Service Manual, 58
beep codes, 31
drivers, 47
identifying, 47
reinstalling, 47
C
CDs/DVDs
Drivers and Utilities media
about, 48
operating system, 57
computer
beep codes, 31
crashes, 43-44
stops responding, 43
E
contacting Dell, 64
ergonomics information, 58
error messages, 33
beep codes, 31
D
Dell
contacting, 64
Factory Image Restore, 52
Factory Image Restore, 52, 54
Dell Diagnostics, 38
Files and Settings Transfer
Wizard, 15
Dell Factory Image Restore, 52
Dell Technology Guide, 58
DellConnect, 60
H
diagnostics
beep codes, 31
Dell, 38
hardware
beep codes, 31
Dell Diagnostics, 38
Index
65
problems
I
beep codes, 31
Internet connection
about, 13
blue screen, 44
computer crashes, 43-44
computer stops responding, 43
Dell Diagnostics, 38
error messages, 33
general, 43
options, 13
setting up, 14
M
memory, 42
memory
power, 41
problems, 42
power light conditions, 41
program crashes, 43
program stops responding, 43
programs and Windows
compatibility, 44
messages
error, 33
restore to previous state, 50
software, 43-44
O
operating system
Dell Factory Image Restore, 52
media, 53, 55
S
reinstalling, 57
software
System Restore, 50
problems, 43-44
Operating System CD/DVD, 57
specifications, 19
Utilities media, 40
P
phone numbers, 64
Starting the Dell Diagnostics
From Your Hard Drive, 39
power
problems, 41
support
power light, 45
conditions, 41
contacting Dell, 64
System Restore, 50
enabling, 52
printer
connecting, 13
setting up, 13
66
Index
T
telephone numbers, 64
computer, 15
troubleshooting
Dell Diagnostics, 38
restore to previous state, 50
W
Windows Vista
Dell Factory Image Restore, 52
Program Compatibility wizard, 44
System Restore, 50
Windows XP
Device Driver Rollback, 48
Files and Settings Transfer
Wizard, 15
reinstalling, 57
System Restore, 50
wizards
Files and Settings Transfer
Wizard, 15
Program Compatibility wizard, 44
Index
67
68
Index
|