DELL STUDIO 1535 User Manual

Dell™ Studio 1535/1536  
Quick Reference Guide  
Model PP33L  
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m  
Contents  
Finding Information  
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7
1
About Your Computer  
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9
Front and Right View  
Back and Left View  
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15  
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Bottom View .  
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Removing and Replacing the Base Cover  
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Troubleshooting  
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33  
Dell Technical Update Service  
33  
Pre-Boot Self-Assessment (PSA)  
Diagnostics and Dell 32 Bit Diagnostics  
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33  
37  
Dell Support Center  
Drive Problems  
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38  
Hard drive problems  
Error Messages  
38  
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39  
Contents  
3
Lockups and Software Problems  
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44  
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44  
The computer stops responding  
A program stops responding or  
crashes repeatedly .  
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44  
® ®  
Microsoft Windows operating system  
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45  
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Memory Problems .  
Power Problems .  
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45  
46  
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Troubleshooting Software and Hardware Problems  
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in the Windows Vista Operating System  
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47  
Restoring Your Operating System .  
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48  
Using Windows Vista System Restore .  
48  
4
Getting Help  
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Obtaining Assistance  
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53  
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DellConnect .  
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Online Services .  
AutoTech Service .  
Automated Order-Status Service  
Problems With Your Order .  
Product Information .  
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55  
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56  
56  
58  
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Returning Items for Warranty Repair or Credit  
Before You Call  
Contacting Dell  
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4
Contents  
A Appendix  
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59  
FCC Notice (U.S. Only) .  
FCC Class B .  
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59  
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59  
Macrovision Product Notice  
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60  
Index  
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61  
Contents  
5
6
Contents  
Finding Information  
NOTE: Some features may be optional and may not ship with your computer. Some  
features may not be available in certain countries.  
NOTE: Additional information may ship with your computer.  
Document/Media/Label  
Contents  
Service Tag and Express Service Code  
• Use the Service Tag to identify your  
computer when you use  
You can find this at the bottom of your  
computer.  
support.dell.com or contact support.  
• Enter the Express Service Code to direct  
your call when contacting support.  
Model Number  
Model number of your computer.  
You can find this at the bottom of your  
computer next to the service tag.  
Drivers and Utilities Media  
• A diagnostic program for your computer  
• Drivers for your computer  
• Device documentation  
• Notebook System Software (NSS)  
Readme files may be included on your  
Drivers and Utilities media to provide  
last-minute updates about technical  
changes to your computer or advanced  
technical-reference material for  
technicians or experienced users.  
NOTE: Drivers and documentation updates  
can be found at support.dell.com.  
Setup Diagram  
Service Manual  
How to setup your computer  
• How to remove and replace parts  
• How to troubleshoot and solve  
problems  
Available at Dell Support Website -  
support.dell.com  
Dell Technology Guide  
• About your operating system  
• Using and maintaining peripherals  
Available in Windows Help and Support  
(Start Help and Support) and at  
• Understanding technologies such as  
Internet, E-mail, and so on.  
Dell Support Website - support.dell.com  
Finding Information  
7
 
Document/Media/Label  
Contents  
Microsoft Windows License Label  
Your operating system product key.  
NOTE: This label is available only for  
systems with Microsoft operating system.  
You can find this label in the battery  
compartment.  
Dell Support Center  
• Self Help (Troubleshooting, Security,  
System Performance, Network/Internet,  
Backup/Recovery, and Windows Vista)  
• Alerts (technical support alerts relevant  
to your computer)  
• Assistance from Dell (Technical  
Support with DellConnect™, Customer  
Service, Training and Tutorials, How-To  
Help with Dell on Call, and Online  
Scan with PC CheckUp)  
• About Your System (System  
Documentation, Warranty  
Information, System Information,  
Upgrades & Accessories)  
NOTE: The Dell Support Center features  
available in your computer depends on the  
configuration.  
Dell QuickSet Help  
Information on network activity, the  
hotkeys, and other items controlled by  
Dell QuickSet  
To view Dell QuickSet Help, right-click  
the Dell QuickSet icon in the Windows  
notification area.  
8
Finding Information  
About Your Computer  
Front and Right View  
1
20  
2
3
19  
4
5
18  
17  
6
7
8
16  
15  
14  
9
10  
11  
12  
13  
About Your Computer  
9
   
1
3
5
7
9
camera indicator (optional)  
display  
2
4
6
8
camera (optional)  
media control buttons (9)  
num lock light  
keyboard  
device status lights  
AC adapter connector  
power button  
10 battery status light  
11 optical drive  
12 USB connectors (2)  
14 fingerprint reader (optional)  
16 analog microphone  
13 IEEE connector  
15 consumer IR  
17 touch pad buttons (2)  
19 caps lock light  
18 touch pad  
20 digital array microphones (optional)  
CAMERA INDICATOR Indicates that the camera is on. Based on configuration  
selections you made when ordering your computer, your computer may not include a  
camera.  
CAMERA Built-in camera for video capture, conferencing, and chat. Based on  
configuration selections you made when ordering your computer, your computer may  
not include a camera.  
DISPLAY For more information on the display, see Dell Technology Guide.  
MEDIA CONTROL BUTTONS Control CD, DVD, Blu-ray, and Media Player playback.  
Launch Dell MediaDirect  
Play the previous track  
Stop  
Mute the sound  
Turn the volume down  
Turn the volume up  
Eject the disc  
Play or pause  
Play the next track  
10  
About Your Computer  
     
KEYBOARD Backlit keyboard is an optional feature. If you have purchased the  
backlit keyboard, you can change the settings through Dell QuickSet.  
See Dell Technology Guide for more information on keyboard.  
NUM LOCK LIGHT Turns on when Num Lock is activated.  
DEVICE STATUS LIGHTS  
The lights located on the palm rest towards the front of the computer  
indicate the following:  
WiFi status light – Turns on when wireless networking is enabled. To enable  
or disable wireless networking, use the wireless switch (see "wireless on/off  
switch" on page 17).  
®
Bluetooth status light – Turns on when a card with Bluetooth wireless  
technology is enabled.  
NOTE: The card with Bluetooth wireless technology is an optional feature. The  
light turns on only if you ordered the card with your computer. For more  
information, see the documentation that came with your card.  
To turn off only the Bluetooth wireless technology functionality, right-click the  
icon in the notification area, and then click Disable Bluetooth Radio. To  
turn it back on, right-click the  
click Enable Bluetooth Radio.  
icon in the notification area, and then  
To quickly enable or disable all wireless devices, use the wireless switch.  
Hard drive activity light – Turns on when the computer reads or writes data.  
NOTICE: To avoid loss of data, never turn off the computer while the  
light is flashing.  
POWER BUTTON Press the power button to turn on the computer or exit a power  
management mode.  
NOTICE: If the computer stops responding, press and hold the power button until  
the computer turns off completely (may take several seconds).  
®
NOTICE: To avoid losing data, turn off your computer by performing a Microsoft  
®
Windows operating system shutdown rather than by pressing the power button.  
About Your Computer  
11  
     
AC ADAPTER CONNECTOR Attaches an AC adapter to the computer.  
The AC adapter converts AC power to the DC power required by the computer.  
You can connect the AC adapter with your computer turned on or off.  
CAUTION: The AC adapter works with electrical outlets worldwide. However,  
power connectors and power strips vary among countries. Using an incompatible  
cable or improperly connecting the cable to the power strip or electrical outlet  
may cause fire or equipment damage.  
NOTICE: When you disconnect the AC adapter cable from the computer, grasp the  
connector, not the cable itself, and pull firmly, but gently to help prevent damage to  
the cable.  
NOTE: Plug the power cord and the adapter firmly in, and ensure that the  
green LED is on.  
BATTERY STATUS LIGHT Turns on steadily or blinks to indicate battery charge status.  
If the computer is connected to an electrical outlet, the battery status light operates as  
follows:  
– Solid white: The battery is charging and has attained sufficient charge or the battery  
is completely charged  
– Off: The battery is adequately charged (or the computer is turned off).  
– Solid orange: The battery charge is low.  
– Flashing orange: The battery charge is critically low.  
12  
About Your Computer  
OPTICAL DRIVE For more information about the optical drive,  
see Dell Technology Guide.  
NOTE: The optical drive supports standard circular 12.7 cm discs. Irregularly  
shaped discs or discs smaller than 12.7 cm are not supported.  
USB CONNECTORS  
Connect USB devices, such as a mouse, keyboard, or printer.  
IEEE 1394 CONNECTOR Connects devices supporting IEEE 1394a high-speed  
transfer rates, such as some digital video cameras.  
FINGERPRINT READER (OPTIONAL) — Helps to keep your Dell™ computer secure.  
When you slide your finger over the reader, it uses your unique fingerprint to  
authenticate your user identity. The controlling security management software,  
DigitalPersona Personal, displays a fingerprint reader icon in the system tray that  
shows whether the reader is ready for use, and provides convenient access to a few  
major components and features on its menu. When the reader is ready to scan  
fingerprints, the reader icon appears normally. Otherwise, a red X displays over the  
reader icon. The icon also flashes in red color when a fingerprint scan is being  
processed.  
For more information on how to activate and use DigitalPersona Personal, click Start →  
Programs DigitalPersona Personal. The following sub-items are available in this  
menu:  
Fingerprint Enrollment Wizard - To enroll your fingerprint  
Fingerprint Logon Manager - To add, remove or modify properties related to  
Fingerprint Logons  
Import and Export Wizard - To export fingerprint information into a file for the further  
import on another computer, or for the use as a user-level backup. This functionality  
allows avoiding the need to re-enter the data when upgrading your computer or while  
adding a fingerprint reader to a second computer. However, you need to enroll your  
fingerprints on the computer that you are exporting the DigitalPersona Personal data to.  
Properties - To configure DigitalPersona Personal Settings and product behavior. For  
more information, see DigitalPersona Online Help  
Features General Settings  
Using DigitalPersona Personal  
.
Check for Updates - To deliver and install software updates and also for updating  
options. You must have an Internet connection to use this feature. You can either  
check for updates manually or automatically.  
About Your Computer  
13  
Help - HTML-based Help.  
CONSUMER IR — Infrared sensor for using the Dell Travel Remote.  
ANALOG MICROPHONE Integrated single microphone for conferencing and chat.  
NOTE: Analog microphone is present only when you have not ordered for the  
optional camera and digital array microphones.  
TOUCH PAD BUTTONS Use these buttons much like the buttons on a mouse when  
you use the touch pad to move the cursor on the display.  
TOUCH PAD Provides the functionality of a mouse.  
CAPS LOCK LIGHT turns on when Caps Lock is activated.  
DIGITAL ARRAY MICROPHONES Higher quality built-in microphones for  
conferencing and chat. These microphones filter noise and provide better sound  
quality  
NOTE: Digital array microphones are optional and may not be present in your  
computer unless you have ordered for the optional camera. Instead, your computer  
will have an integrated single analog microphone.  
14  
About Your Computer  
     
Back and Left View  
1
2
3
4
14  
13  
5
6
12  
7
8
9
10  
11  
1
3
5
7
9
ExpressCard slot  
2
4
6
8
8-in-1 media card reader  
microphone connector  
USB connector  
headphone connectors (2)  
network connector (RJ-45)  
eSATA connector*  
VGA connector  
HDMI connector  
10 wireless switch  
12 Wi-Fi catcher network locator  
14 battery  
11 security cable slot  
13 air vents  
* Studio 1535 systems have an additional USB connector instead of an eSATA connector.  
About Your Computer  
15  
 
EXPRESSCARD SLOT Supports one ExpressCard. The computer ships with a  
plastic blank installed in the slot.  
8-IN-1 MEDIA CARD READER Provides a fast and convenient way to view and share  
digital photos, music, and videos stored on a media memory card. The computer ships  
with a plastic blank installed in the slot. The 8-in-1 memory card reader reads the  
following digital media memory cards:  
• Secure Digital (SD) memory card  
• Secure Digital Input Output (SDIO) card  
• MultiMediaCard (MMC)  
• Memory Stick  
• Memory Stick PRO  
• xD-Picture Card  
• Hi Speed-SD  
• Hi Density-SD  
AUDIO CONNECTORS  
Attach headphones to the  
Attach a microphone to the  
connector  
connector  
NETWORK CONNECTOR (RJ-45)  
Connects the computer to a network. The two lights next to the  
connector indicate status and activity for wired network connections.  
For information on using the network adapter, see the device user’s  
guide supplied with your computer.  
USB CONNECTORS  
Connect USB devices, such as a mouse, keyboard, or printer.  
16  
About Your Computer  
   
ESATA CONNECTOR  
Connect eSATA compatible storage devices, such as external hard  
disk drives or optical drives.  
NOTE: The eSATA connector is available only in Studio 1536.  
VGA CONNECTOR  
HDMI CONNECTOR HDMI (High-Definition Multimedia Interface) connector  
carries an uncompressed all digital signal to produce hi-definition video and audio.  
WIRELESS ON/OFF SWITCH Use this switch to rapidly turn off or on any wireless  
devices such as WLAN cards and internal cards with Bluetooth wireless technology.  
The wireless switch on your Dell computer uses the Dell Wi-Fi Catcher™ network  
locator (see "Wi-Fi Catcher™ network locator" on page 18) to scan for wireless networks  
in your vicinity. The wireless switch is enabled and configured for use when your  
computer is shipped to you. You can change the settings through Dell QuickSet or the  
BIOS (system setup program).  
1
2
1
2
off  
on  
Disables wireless devices  
Enables wireless devices  
About Your Computer  
17  
 
SECURITY CABLE SLOT Lets you attach a commercially available antitheft device  
to the computer.  
WI-FI CATCHERNETWORK LOCATOR Press this button for a few seconds to scan  
specifically for wireless networks in your vicinity.  
The Wi-Fi Catcher Network Locator has a light that operates as follows:  
- Flashing white: Searching for networks  
- Solid white for 10 seconds and then turns off: Network found  
- Off (flashing white turns off after 10 blinks): No signal found  
The Wi-Fi Catcher Network Locator is enabled and configured for use when your  
computer is shipped to you. For more information on the Wi-Fi Catcher Network  
Locator and to enable the feature through Dell QuickSet, right-click the QuickSet  
icon in the notification area, and then select Help.  
AIR VENTS The computer uses an internal fan to create airflow through the vents,  
which prevents the computer from overheating. The fan automatically turns on when  
the computer gets hot. Fan noise is normal and does not indicate a problem with the  
fan or the computer.  
CAUTION: Do not block, push objects into, or allow dust to accumulate in the air  
vents. Do not store your computer in a low-airflow environment, such as a closed  
briefcase, while it is running. Restricting the airflow can damage the computer or  
cause a fire.  
18  
About Your Computer  
   
Bottom View  
1
2
3
4
1
3
battery  
2
4
battery charge/health gauge  
base cover  
battery release latch  
BATTERY When a battery is installed, you can use the computer without  
connecting the computer to an electrical outlet.  
NOTE: Connecting the computer to an electrical outlet through the AC adapter will  
present the brightest picture as well as charge the battery.  
BATTERY CHARGE/HEALTH GAUGE Provides information on the battery charge.  
BATTERY RELEASE LATCH Releases the battery.  
BASE COVER Compartment that contains the processor, hard drive, memory modules,  
WLAN, WWAN, or Ultra Wideband (UWB) cards.  
About Your Computer  
19  
     
Removing and Replacing the Battery  
CAUTION: Using an incompatible battery may increase the risk of fire or  
explosion. Replace the battery only with a compatible battery purchased from  
Dell. The battery is designed to work with your Dell computer. Do not use batteries  
from other computers with your computer.  
CAUTION: Before performing these procedures, turn off the computer, disconnect  
the AC adapter from the electrical outlet and the computer, disconnect the modem  
from the wall connector and the computer, and remove any other external cables  
from the computer.  
NOTICE: You must remove all external cables from the computer to avoid possible  
connector damage.  
NOTICE: If you choose to replace the battery with the computer in Sleep state, you  
have up to 1 minute to complete the battery replacement before the computer shuts  
down and loses any unsaved data.  
To remove the battery:  
1
2
3
Ensure that the computer is turned off.  
Turn the computer over.  
Slide the battery release latch toward the side of the computer until it is  
engaged.  
4
Slide the battery out of the bay.  
2
1
1
battery  
2
battery release latch  
To replace the battery, slide the battery into the bay until it clicks into place.  
20  
About Your Computer  
   
Removing and Replacing the Base Cover  
CAUTION: Before working inside your computer, follow the safety instructions  
that shipped with your computer.  
CAUTION: Before performing this procedures, turn off the computer, disconnect  
the AC adapter from the electrical outlet and the computer, disconnect the modem  
from the wall connector and the computer, and remove any other external cables  
from the computer.  
NOTICE: To avoid electrostatic discharge, ground yourself by using a wrist  
grounding strap or by periodically touching an unpainted metal surface (such as a  
connector on the back of the computer).  
To remove the base cover:  
1
2
3
Ensure that the computer is turned off.  
Remove the battery (see "Removing and Replacing the Battery" on page 20).  
Loosen the six captive screws on the base cover and lift the cover off the  
computer at an angle as shown in the picture.  
CAUTION: Do not touch the processor thermal-cooling assembly. Processor  
components should be removed only by trained support personnel.  
For instructions on removal and replacement of parts, see the Service Manual  
at support.dell.com.  
To replace the base cover:  
1
2
3
Align the tabs on the base cover to the bottom of the computer.  
Replace and tighten the six captive screws on the base cover.  
Replace the battery (see "Removing and Replacing the Battery" on page 20).  
About Your Computer  
21  
 
1
2
3
4
1
3
base cover  
tabs  
2
4
captive screws (6)  
SIM card slot  
22  
About Your Computer  
Specifications  
NOTE: Offerings may vary by region. For more information regarding the  
configuration of your computer, click Start , click Help and Support, and then  
select the option to view information about your computer.  
Processor  
Processor type  
Studio 1535:  
®
• Intel Celeron Processor  
®
• Intel Pentium™ Processor  
®
• Intel Core™ 2 Processor  
Studio 1536:  
®
• AMD Sempron™ Processor  
®
• AMD Athlon™ Dual Core Processor  
®
• AMD Turion™ Dual Core Processor  
®
• AMD Turion™ Ultra Dual Core Processor  
L1 cache  
L2 cache  
64 KB (Intel - 32 KB per core)  
256 KB (AMD - 128 KB per core)  
512 KB (AMD Sempron)  
1 MB (Intel Pentium, Intel Celeron, AMD  
Athlon, AMD Turion)  
2 MB or 3 MB (Intel Core 2 Duo, AMD  
Turion Ultra)  
6 MB (Intel Core 2 Duo)  
External bus frequency  
HyperTransport (AMD)  
533 MHz (Intel Celeron, Intel Pentium  
Dual Core)  
667 MHz/800 MHz (Intel Core 2 Duo)  
2.66 GHz (AMD Turion Ultra Dual-Core)  
Specifications  
23  
   
System Information  
System chipset  
Intel GM/PM 965 (Studio 1535)  
AMD M780G (Studio 1536)  
Data bus width  
DRAM bus width  
Processor address bus width  
Flash EPROM  
64 bits  
dual-channel (2) 64-bit buses  
32 bits  
2 MB  
Graphics bus  
PCI-E X16  
32 bits  
PCI bus  
ExpressCard  
NOTE: The ExpressCard slot is designed only for ExpressCards. It does NOT support  
PC Cards.  
ExpressCard controller  
Intel ICH8M (Studio 1535)  
AMD M780G (Studio 1536)  
one ExpressCard slot (54 mm)  
ExpressCard/34 (34 mm)  
ExpressCard/54 (54 mm)  
1.5 V and 3.3 V  
ExpressCard connector  
Cards supported  
ExpressCard connector size  
26 pins  
24  
Specifications  
8-in-1 Memory Card Reader  
8-in-1 memory card controller  
8-in-1 memory card connector  
Cards supported  
Ricoh R5C833  
8-in-1 combo card connector  
• Secure Digital (SD)  
• SDIO  
• MultiMediaCard (MMC)  
• Memory Stick  
• Memory Stick PRO  
• xD-Picture Card  
• Hi Speed-SD  
• Hi Density-SD  
Memory  
Memory module connector  
Memory module capacities  
Memory type  
two user-accessible SODIMM connectors  
512 MB, 1 GB, 2 GB  
800 MHz SODIMM DDR2  
512 MB (single channel)  
Minimum memory  
Maximum memory  
4 GB (dual channel 2G x2)  
NOTE: In order to take advantage of the dual channel bandwidth capability, both  
memory slots must be populated and must match in size.  
NOTE: The available memory displayed does not reflect the complete maximum  
memory installed because some memory is reserved for system files.  
Ports and Connectors  
Audio  
microphone connector, two stereo  
headphone/speakers connector  
IEEE 1394a  
4-pin serial connector (optional)  
Consumer IR  
sensor compatible with Philips RC6  
(receive only)  
Mini Card  
two Type IIIA Mini Card slots, one half-size  
Mini Card slot  
Network adapter  
RJ-45 port  
Specifications  
25  
Ports and Connectors (continued)  
eSATA  
one four pin eSATA/USB combo connector  
(available only on Studio 1536)  
USB  
four 4-pin USB 2.0-compliant connector  
(Studio 1535)  
three 4-pin USB 2.0-compliant connector  
(Studio 1535)  
Video  
15-hole connector  
19 pin  
HDMI  
Communications  
Modem:  
Type  
External V.92 56K USB Modem  
Hardware modem  
Controller  
Interface  
Universal Serial Bus (USB)  
Network adapter  
Wireless  
10/100/1000 Ethernet LAN on system board  
internal WLAN (half-size Mini-Card),  
®
WWAN, Mini-Card with Bluetooth  
wireless technology, UWB (optional) Mini-  
Cards  
WWAN ExpressCard  
®
Bluetooth wireless technology  
Video  
Discrete:  
Video type  
Video controller  
Video memory  
integrated on system board  
ATI Mobility Radeon HD 3450  
GDDR2 256MB  
26  
Specifications  
Video (continued)  
UMA:  
Video type  
integrated on system board  
Video controller  
Mobile Intel GMA X3100, ATI Radeon™  
HD 3200 Graphics  
Video memory  
Intel: Up to 358 MB of shared memory  
AMD: Up to 256 MB of shared memory (32  
MB dedicated local frame buffer)  
LCD interface  
TV support  
LVDS  
HDMI 1.2  
Audio  
Audio type  
IDT 92HD73C High Definition Audio  
codec  
Audio controller  
Stereo conversion  
Interfaces:  
5.1 channel High Definition Audio  
24-bit (analog-to-digital and digital-to-analog)  
Internal  
Intel High Definition Audio  
External  
microphone-in connector, two stereo  
headphones/speakers connector  
Speaker  
two 4-ohm speakers  
Internal speaker amplifier  
Volume controls  
2 Watt per channel into 4 ohms  
program menus, media control buttons  
Specifications  
27  
Display  
Type (TrueLife)  
15.4-inch CCFL WXGA Anti-Glare  
15.4-inch CCFL WXGA+ with TrueLife  
15.4-inch CCFL WUXGA with TrueLife  
15.4-inch WXGA+WLED with TrueLife  
Dimensions:  
Height  
207 mm (8.14 in)  
331.2 mm (13.03 in)  
391.2 mm (15.4 in)  
Width  
Diagonal  
Maximum resolutions:  
WXGA AG  
1280 x 800 at 262 K colors  
1440 x 900 at 262 K colors  
1600 x 1200 at 262 K colors  
60 Hz  
WXGA+ with TrueLife  
WUXGA with TrueLife  
Refresh rate  
+
Operating angle  
Viewing angles:  
Horizontal  
0° (closed) to 140°  
40° (WXGA AG)  
55° (WXGA+ with TrueLife  
)
55° (WUXGA+ with TrueLife  
)
Vertical  
+15°/–30° (WXGA AG)  
45° (WXGA+ with TrueLife  
)
45° (WUXGA+ with TrueLife  
)
Pixel pitch:  
WXGA AG  
0.258 mm  
0.2304 mm  
0.1725 mm  
WXGA+ with TrueLife  
WUXGA with TrueLife  
Controls  
+
brightness can be controlled through keyboard  
shortcuts (see Dell Technology Guide for more  
information.)  
28  
Specifications  
Media  
Drive  
DVD+/-RW  
Interface  
Roxio Creator 10 DE and Roxio Creator 10  
Premier - Ultimate  
Dell MediaDirect™ 4.0  
Keyboard  
Number of keys  
86 (U.S. and Canada); 102 (Europe); 105  
(Japan); 104 (Brazil)  
Layout  
QWERTY/AZERTY/Kanji  
NOTE: Backlit keyboard is optional  
Camera (optional)  
Pixel  
2.0 mega pixel  
Video Resolution  
Diagonal Viewing Angle  
320x240 ~1600x1200 (640x480 at 30fps)  
66°  
Touch Pad  
X/Y position resolution  
(graphics table mode)  
240 cpi  
Size:  
Width  
Height  
73.09-mm (2.87-in) sensor-active area  
40.09-mm (1.57-in) rectangle  
Specifications  
29  
Battery  
Type  
9-cell "smart" lithium ion  
6-cell "smart" lithium ion  
4-cell "smart" lithium ion  
Dimensions:  
Depth  
48.3 mm (1.9 in) (4/6/9 cell)  
20.4 mm (0.8 in) (4/6 cell)  
37.8 mm (1.5 in) (9 cell)  
206.6 mm (8.13 in) (4/6 cell)  
284.9 mm (11.2 in) (9 cell)  
0.24 kg (0.54 lb) (4 cell)  
Height  
Width  
Weight  
0.34 kg (0.75 lb) (6 cell)  
0.5 kg (1.1 lb) (9 cell)  
Voltage  
11.1 VDC (6/9 cell)  
14.8 VDC (4 cell)  
Charge time (approximate):  
Computer off  
4 hours  
Operating time  
Battery operating time varies depending on  
operating conditions and can be significantly  
reduced under certain power-intensive  
conditions.  
See Dell Technology Guide for more  
information on battery life.  
Life span (approximate)  
Temperature range:  
Operating  
300 discharge/charge cycles  
0° to 35°C (32° to 95°F)  
–40° to 65°C (–40° to 149°F)  
CR-2032  
Storage  
Coin-cell battery  
30  
Specifications  
AC Adapter  
Input voltage  
Input current (maximum)  
Input frequency  
Output current  
65 W  
100–240 VAC  
1.5 A  
50–60 Hz  
3.34 A (continuous)  
4.34 A (peak for 4-second pulse)  
4.62 A (continuous)  
90 W  
5.62 A (peak for 4-second pulse)  
Output power  
Rated output voltage  
Dimensions:  
65 W  
65 W or 90 W  
19.5 VDC  
Height  
28.2 mm (1.11 in)  
57.9 mm (2.28 in)  
137.2 mm (5.4 in)  
Width  
Length  
90 W  
Height  
34.2 mm (1.35 in)  
60.9 mm (2.39 in)  
153.42 mm (6.04 in)  
Width  
Length  
Weight (without cables)  
65 W  
0.29 kg (0.64 lb)  
0.345 kg (0.76 lb)  
90 W  
Temperature range:  
Operating  
Storage  
0° to 35°C (32° to 95°F)  
–40° to 65°C (–40° to 149°F)  
Connector types:  
DC connector  
AC connector  
3 pin, 7.4 mm plug  
2 pin - C7 (Japan only)  
3 pin - C5  
Specifications  
31  
Physical  
Height  
25.3 mm to 38.5 mm (1.0 in to 1.51 in)  
355 mm (13.98 in)  
Width  
Depth  
261.9 mm (10.31 in)  
Weight (with 4-cell battery):  
Configurable to less than  
2.68 kg (5.91 lb)  
Environmental  
Temperature range:  
Operating  
0° to 35°C (32° to 95°F)  
Storage  
–40° to 65°C (–40° to 149°F)  
Relative humidity (maximum):  
Operating  
10% to 90% (noncondensing)  
5% to 95% (noncondensing)  
Storage  
Maximum vibration (using a random  
vibration spectrum that simulates  
user environment):  
Operating  
Storage  
0.66 GRMS  
1.3 GRMS  
Maximum shock (Measured with  
hard drive in operating but not  
accessing data status and a 2-ms half-  
sine pulse for operating. Also  
measured with hard drive in head-  
parked position and a 2-ms halfsine  
pulse for storage):  
Operating  
110 G  
160 G  
Storage  
Altitude (maximum):  
Operating  
–15.2 to 3048 m (–50 to 10,000 ft)  
–15.2 to 10,668 m (–50 to 35,000 ft)  
G2 or lower as defined by ISA-S71.04-1985  
Storage  
Airborne containment level  
32  
Specifications  
Troubleshooting  
Dell Technical Update Service  
The Dell Technical Update service provides proactive e-mail notification of  
software and hardware updates for your computer. This service is free and can  
be customized for content, format, and frequency of notifications.  
To enroll for the Dell Technical Update service, go to  
support.dell.com/technicalupdate.  
Pre-Boot Self Assessment (PSA) Diagnostics and  
Dell 32 Bit Diagnostics  
CAUTION: Before you begin any of the procedures in this section, follow the  
safety instructions that shipped with your computer.  
Diagnostics Available  
Depending on which Dell computer you have purchased there may be  
additional extended Dell 32 Bit Diagnostics available on the hard drive in a  
Utility Partition that provides additional troubleshooting.  
When to Use PSA Diagnostics and Dell 32 Bit Diagnostics  
If you experience a problem with your computer, perform the checks in  
"Lockups and Software Problems" on page 44 and run PSA Diagnostics and  
Dell 32 Bit Diagnostics before you contact Dell for technical assistance.  
It is recommended that you print these procedures before you begin.  
NOTE: PSA and 32 Bit Dell Diagnostics operate only on Dell computers.  
Enter system setup, review your computer’s configuration information, and  
ensure that the device you want to test displays in system setup and is active  
(for more information on system setup, see Dell Technology Guide).  
Start the Dell 32 Bit Diagnostics from your hard drive or from your Drivers and  
Utilities media.  
Troubleshooting  
33  
           
Starting PSA Diagnostics From Your Computer  
NOTE: If your computer does not display a screen image, contact Dell (see  
"Contacting Dell" on page 58).  
NOTE: Troubleshooting using Dell 32 Bit Diagnostics through the Utility Partition,  
referenced in this section, may or may not be available in your computer.  
1
2
3
Ensure that the computer is connected to an electrical outlet.  
Turn on (or restart) your computer.  
Start PSA Diagnostics in one of the following two ways:  
a
When the DELL™ logo appears, press <F12> immediately. Select  
Diagnostics from the boot menu, and then press <Enter>.  
NOTE: If you wait too long and the operating system logo appears, continue  
®
®
to wait until you see the Microsoft Windows desktop, then shut down your  
computer and try again.  
NOTE: Before attempting option B, the computer must be turned off.  
b
Press and hold the <Fn> key while powering the computer on.  
Follow the prompts on the screen, select Diagnostics to start the PSA suite  
of tests. The computer then runs the Pre-boot Self Assessment, a series of  
initial tests of your system board, keyboard, hard drive, and display.  
During the assessment, provide inputs when prompted.  
If a failure is detected, the computer stops and beeps. To stop the  
assessment and restart the computer, press <n>; to continue to the  
next test, press <y>; to retest the component that failed, press <r>.  
If failures are detected during the Pre-boot System Assessment, write  
down the error code(s) and contact Dell.  
If the Pre-boot System Assessment completes successfully and your system  
has 32 Bit Diagnostics, you receive the message Booting Dell  
Diagnostics Utility Partition. Press any key to  
continue.  
4
Press any key to start the Dell 32 Bit Diagnostics.  
34  
Troubleshooting  
 
Starting the Dell 32 Bit Diagnostics From the Drivers and Utilities Media  
NOTE: Depending on which Dell computer you have purchased there may not be  
an additional extended Dell 32 Bit Diagnostics available on the Drivers and Utilities  
media referenced in this section.  
1
2
3
Insert your Drivers and Utilities media.  
Shut down and restart the computer.  
When the DELL logo appears, press <F12> immediately.  
NOTICE: Keyboard failure may result when a key on the keyboard is held  
down for extended periods of time. To avoid possible keyboard failure, press and  
release <F12> in even intervals until the boot device menu appears.  
4
At the boot device menu, use the up- and down-arrow keys to highlight  
CD/DVD/CD-RW, and then press <Enter>.  
NOTE: The Quickboot feature changes the boot sequence for the current  
boot only. Upon restart, the computer boots according to the boot sequence  
specified in system setup.  
5
Select the Boot from CD-ROM option from the menu that appears, and  
then press <Enter>.  
6
7
Type  
1
to start the Drivers and Utilities menu, and then press <Enter>.  
Select Run the 32 Bit Dell Diagnostics from the numbered list. If multiple  
versions are listed, select the version appropriate for your computer.  
8
9
At the Dell Diagnostics Main Menu, select the test you want to run.  
NOTE: Write down the error codes and problem descriptions exactly as they  
appear and follow the instructions on the screen.  
After all tests have completed, close the test window to return to the Dell  
Diagnostics Main Menu  
.
10 Remove your Drivers and Utilities media and close the Main Menu  
window to exit Diagnostics. Restart the computer.  
Troubleshooting  
35  
 
Dell Diagnostics Main Menu  
After the Dell Diagnostics loads and the Main Menu screen appears, click the  
button for the option you want.  
NOTE: It is recommended that you select Test Systemto run a complete test  
on your computer.  
Option  
Function  
Run the stand-alone memory test  
Run System Diagnostics  
Exit Diagnostics  
Test Memory  
Test System  
Exit  
After you have selected the Test Systemoption from the main menu, the  
following menu appears.  
NOTE: It is recommended that you select Extended Testfrom the menu  
below to run a more thorough check of the devices in the computer.  
Option  
Function  
Performs a quick test of system devices. The test typically  
takes 10 to 20 minutes and requires no interaction on your  
part. Run Express Test first to increase the possibility of  
tracing the problem quickly.  
Express Test  
Performs a thorough check of system devices. The test  
typically takes an hour or more and periodically requires your  
input to answer specific questions.  
Extended Test  
customize the tests you want to run.  
Custom Test  
Symptom Tree  
Lists a number of common symptoms and allows you to select  
a test based on the symptom of the problem you are having.  
For any problem encountered during a test, a message appears with an error  
code and a description of the problem. Write down the error code and problem  
description exactly as it appears and follow the instructions on the screen. If you  
cannot resolve the problem, contact Dell (see "Contacting Dell" on page 58).  
NOTE: The Service Tag for your computer is located at the top of each test screen.  
When contacting Dell support, have your Service Tag ready.  
36  
Troubleshooting  
The following tabs provide additional information for tests run from the  
Custom Test or Symptom Tree option:  
Tab  
Function  
Displays the results of the test and any error conditions  
encountered.  
Results  
Displays error conditions encountered, error codes, and the  
problem description.  
Errors  
Describes the test and any requirements for running the test.  
Displays your hardware configuration for the selected device.  
Help  
Configuration  
The Dell Diagnostics obtains configuration information for  
all devices from system setup, memory, and various internal  
tests, and it displays the information in the device list in the  
left pane of the screen. The device list may not display the  
names of all the components installed on your computer or  
all devices attached to your computer.  
Allows you to customize the test by changing the test settings.  
Parameters  
Dell Support Center  
The Dell Support Center helps you find the service, support and system-specific  
information you need. For more information about Dell Support Center and  
available support tools, click the Services tab at support.dell.com.  
Click on the  
icon in the taskbar to run the application. The home page  
provides links to access:  
Self Help (Troubleshooting, Security, System Performance,  
Network/Internet, Backup/Recovery, and Windows Vista)  
Alerts (technical support alerts relevant to your computer)  
Assistance from Dell (Technical Support with DellConnect™, Customer  
Service, Training and Tutorials, How-To Help with Dell on Call, and  
Online Scan with PCCheckUp)  
About Your System (System Documentation, Warranty Information,  
System Information, Upgrades & Accessories)  
The top of the Dell Support Center home page displays your system’s model  
number along with its service tag and express service code.  
Troubleshooting  
37  
   
Guide. It is available in Windows Help and Support (Start Help and  
Support) and at Dell Support Website.  
Drive Problems  
CAUTION: Before you begin any of the procedures in this section, follow the  
safety instructions that shipped with your computer.  
Fill out the "Diagnostics Checklist" on page 57 as you complete these checks.  
®
®
ENSURE THAT MICROSOFT WINDOWS RECOGNIZES THE DRIVE —  
Click Start  
Computer.  
If the drive is not listed, perform a full scan with your antivirus software to  
check for and remove viruses. Viruses can sometimes prevent Windows from  
recognizing the drive.  
TEST THE DRIVE —  
Insert another CD, DVD, or BD to eliminate the possibility that the  
Insert a bootable media and restart the computer.  
CLEAN THE DRIVE OR DISK See Dell Technology Guide.  
CHECK THE CABLE CONNECTIONS  
CHECK FOR HARDWARE INCOMPATIBILITIES See Dell Technology Guide for  
instructions on troubleshooting software and hardware problems.  
RUN THE DELL DIAGNOSTICS See "Pre-Boot Self Assessment (PSA)  
Diagnostics and Dell 32 Bit Diagnostics" on page 33.  
Hard drive problems  
ALLOW THE COMPUTER TO COOL BEFORE TURNING IT ON A hot hard drive may  
prevent the operating system from starting. Try allowing the computer to  
return to room temperature before turning it on.  
RUN CHECK DISK —  
1
2
Click Start  
Computer.  
Right-click Local Disk (C:)  
.
38  
Troubleshooting  
       
3
4
Click PropertiesToolsCheck Now  
.
administrator on the computer, click Continue; otherwise, contact your  
administrator to continue the desired action.  
Click to check Scan for and attempt recovery of bad sectors, and then  
click Start  
.
Error Messages  
Fill out the "Diagnostics Checklist" on page 57 as you complete these checks.  
CAUTION: Before you begin any of the procedures in this section, follow the  
safety instructions that shipped with your computer.  
If the message is not listed, see the documentation for the operating system  
or the program that was running when the message appeared.  
AUXILIARY DEVICE FAILURE The touch pad or external mouse may be faulty.  
For an external mouse, check the cable connection. If the problem persists,  
contact Dell (see "Contacting Dell" on page 58).  
BAD COMMAND OR FILE NAME Ensure that you have spelled the command  
correctly, put spaces in the proper place, and used the correct pathname.  
CACHE DISABLED DUE TO FAILURE The primary cache internal to the  
microprocessor has failed. Contact Dell (see "Contacting Dell" on page 58).  
CD DRIVE CONTROLLER FAILURE The CD drive does not respond to  
commands from the computer (see "Drive Problems" on page 38).  
DATA ERROR The hard drive cannot read the data (see "Drive Problems" on  
page 38).  
DECREASING AVAILABLE MEMORY One or more memory modules may be  
faulty or improperly seated. Reinstall the memory modules and, if necessary,  
replace them (see Service Manual for instructions to replace memory  
modules).  
DISK C: FAILED INITIALIZATION The hard drive failed initialization. Run the  
hard drive tests in the Dell Diagnostics (see "Pre-Boot Self Assessment (PSA)  
Diagnostics and Dell 32 Bit Diagnostics" on page 33).  
DRIVE NOT READY The operation requires a hard drive in the bay before it  
can continue. Install a hard drive in the hard drive bay.  
Troubleshooting  
39  
   
EXTENDED MEMORY SIZE HAS CHANGED The amount of memory recorded in  
NVRAM does not match the memory installed in the computer. Restart the  
computer. If the error appears again, contact Dell.  
THE FILE BEING COPIED IS TOO LARGE FOR THE DESTINATION DRIVE The file  
that you are trying to copy is too large to fit on the disk, or the disk is full. Try  
copying the file to a different disk or use a larger capacity disk.  
A FILENAME CANNOT CONTAIN ANY OF THE FOLLOWING CHARACTERS: \ / : * ? “ <  
> | — Do not use these characters in filenames.  
GATE A20 FAILURE A memory module may be loose. Reinstall the memory  
modules and, if necessary, replace them.  
command. The message is usually followed by specific information—for  
example, Printer out of paper. Take the appropriate action.  
HARD-DISK DRIVE CONFIGURATION ERROR The computer cannot identify the  
drive type. Shut down the computer, remove the hard drive, and boot the  
computer from a CD. Then, shut down the computer, reinstall the hard drive,  
Diagnostics (see "Pre-Boot Self Assessment (PSA) Diagnostics and Dell 32 Bit  
Diagnostics" on page 33).  
HARD-DISK DRIVE CONTROLLER FAILURE 0 — The hard drive does not respond  
to commands from the computer. Shut down the computer, remove the hard  
drive, and boot the computer from a CD. Then, shut down the computer,  
reinstall the hard drive, and restart the computer. If the problem persists, try  
"Pre-Boot Self Assessment (PSA) Diagnostics and Dell 32 Bit Diagnostics" on  
page 33).  
HARD-DISK DRIVE FAILURE The hard drive does not respond to commands  
from the computer. Shut down the computer, remove the hard drive, and  
boot the computer from a CD. Then, shut down the computer, reinstall the  
hard drive, and restart the computer. If the problem persists, try another  
drive. Run the Hard Disk Drive tests in the Dell Diagnostics (see "Pre-Boot  
Self Assessment (PSA) Diagnostics and Dell 32 Bit Diagnostics" on page 33).  
40  
Troubleshooting  
HARD-DISK DRIVE READ FAILURE The hard drive may be defective. Shut  
down the computer, remove the hard drive, and boot the computer from a  
CD. Then, shut down the computer, reinstall the hard drive, and restart the  
computer. If the problem persists, try another drive. Run the Hard Disk Drive  
tests in the Dell Diagnostics (see "Pre-Boot Self Assessment (PSA)  
Diagnostics and Dell 32 Bit Diagnostics" on page 33).  
INVALID CONFIGURATION INFORMATION-PLEASE RUN SYSTEM SETUP  
PROGRAM The system configuration information does not match the  
hardware configuration. The message is most likely to occur after a memory  
KEYBOARD CLOCK LINE FAILURE For external keyboards, check the cable  
connection. Run the Keyboard Controller test in the Dell Diagnostics (see  
"Pre-Boot Self Assessment (PSA) Diagnostics and Dell 32 Bit Diagnostics" on  
page 33).  
KEYBOARD CONTROLLER FAILURE For external keyboards, check the cable  
connection. Restart the computer, and avoid touching the keyboard or the  
mouse during the boot routine. Run the Keyboard Controller test in the Dell  
Diagnostics (see "Pre-Boot Self Assessment (PSA) Diagnostics and Dell 32 Bit  
Diagnostics" on page 33).  
KEYBOARD DATA LINE FAILURE For external keyboards, check the cable  
connection. Run the Keyboard Controller test in the Dell Diagnostics (see  
"Pre-Boot Self Assessment (PSA) Diagnostics and Dell 32 Bit Diagnostics" on  
page 33).  
KEYBOARD STUCK KEY FAILURE For external keyboards or keypads, check the  
cable connection. Restart the computer, and avoid touching the keyboard or  
keys during the boot routine. Run the Stuck Key test in the Dell Diagnostics  
(see "Pre-Boot Self Assessment (PSA) Diagnostics and Dell 32 Bit  
Diagnostics" on page 33).  
LICENSED CONTENT IS NOT ACCESSIBLE IN MEDIADIRECT DellMediaDirect™  
cannot verify the Digital Rights Management (DRM) restrictions on the file,  
so the file cannot be played.  
MEMORY ADDRESS LINE FAILURE AT ADDRESS, READ VALUE EXPECTING VALUE —  
A memory module may be faulty or improperly seated. Reinstall the memory  
modules and, if necessary, replace them.  
Troubleshooting  
41  
MEMORY ALLOCATION ERROR The software you are attempting to run is  
conflicting with the operating system, another program, or a utility. Shut  
down the computer, wait 30 seconds, and then restart it. Try to run the  
program again. If the error message still appears, see the software  
documentation.  
MEMORY DATA LINE FAILURE AT ADDRESS, READ VALUE EXPECTING VALUE —  
A memory module may be faulty or improperly seated. Reinstall the memory  
modules and, if necessary, replace them.  
MEMORY DOUBLE WORD LOGIC FAILURE AT ADDRESS, READ VALUE EXPECTING  
VALUE A memory module may be faulty or improperly seated. Reinstall the  
memory modules and, if necessary, replace them.  
MEMORY ODD/EVEN LOGIC FAILURE AT ADDRESS, READ VALUE EXPECTING  
VALUE A memory module may be faulty or improperly seated. Reinstall the  
memory modules and, if necessary, replace them.  
MEMORY WRITE/READ FAILURE AT ADDRESS, READ VALUE EXPECTING VALUE —  
A memory module may be faulty or improperly seated. Reinstall the memory  
modules and, if necessary, replace them.  
NO BOOT DEVICE AVAILABLE The computer cannot find the hard drive. If  
the hard drive is your boot device, ensure that the drive is installed, properly  
seated, and partitioned as a boot device.  
NO BOOT SECTOR ON HARD DRIVE The operating system may be corrupted.  
Contact Dell (see "Contacting Dell" on page 58).  
NO TIMER TICK INTERRUPT A chip on the system board may be  
malfunctioning. Run the System Set tests in the Dell Diagnostics (see "Pre-  
Boot Self Assessment (PSA) Diagnostics and Dell 32 Bit Diagnostics" on  
page 33).  
NOT ENOUGH MEMORY OR RESOURCES. EXIT SOME PROGRAMS AND TRY AGAIN —  
You have too many programs open. Close all windows and open the program  
that you want to use.  
OPERATING SYSTEM NOT FOUND Reinstall the hard drive. If the problem  
persists, contact Dell (see "Contacting Dell" on page 58).  
OPTIONAL ROM BAD CHECKSUM The optional ROM has failed. Contact  
Dell (see "Contacting Dell" on page 58).  
A REQUIRED .DLL FILE WAS NOT FOUND The program that you are trying to  
open is missing an essential file. Remove and then reinstall the program.  
42  
Troubleshooting  
1
2
3
4
5
Click Start  
Control Panel  
.
Under Programs, click Uninstall a Program  
.
Select the program you want to remove.  
Click Uninstall and follow the prompts on the screen.  
See the program documentation for installation instructions.  
SECTOR NOT FOUND The operating system cannot locate a sector on the  
hard drive. You may have a defective sector or corrupted FAT on the hard  
drive. Run the Windows error-checking utility to check the file structure on  
the hard drive. See Windows Help and Support for instructions (click Start  
Help and Support). If a large number of sectors are defective, back up  
the data (if possible), and then reformat the hard drive.  
SEEK ERROR The operating system cannot find a specific track on the hard  
drive.  
SHUTDOWN FAILURE A chip on the system board may be malfunctioning. Run  
the System Set tests in the Dell Diagnostics (see "Pre-Boot Self Assessment  
(PSA) Diagnostics and Dell 32 Bit Diagnostics" on page 33).  
corrupted. Connect your computer to an electrical outlet to charge the  
battery. If the problem persists, try to restore the data by entering the system  
setup program, then immediately exit the program. If the message reappears,  
contact Dell (see "Contacting Dell" on page 58).  
TIME-OF-DAY CLOCK STOPPED The reserve battery that supports the system  
configuration settings may require recharging. Connect your computer to an  
electrical outlet to charge the battery. If the problem persists, contact Dell  
(see "Contacting Dell" on page 58).  
TIME-OF-DAY NOT SET-PLEASE RUN THE SYSTEM SETUP PROGRAM The time  
or date stored in the system setup program does not match the system clock.  
Correct the settings for the Date and Time options.  
TIMER CHIP COUNTER 2 FAILED A chip on the system board may be  
malfunctioning. Run the System Set tests in the Dell Diagnostics (see "Pre-Boot  
Self Assessment (PSA) Diagnostics and Dell 32 Bit Diagnostics" on page 33).  
UNEXPECTED INTERRUPT IN PROTECTED MODE The keyboard controller may be  
malfunctioning, or a memory module may be loose. Run the System Memory  
tests and the Keyboard Controller test in the Dell Diagnostics (see "Pre-Boot Self  
Assessment (PSA) Diagnostics and Dell 32 Bit Diagnostics" on page 33).  
Troubleshooting  
43  
X:\ IS NOT ACCESSIBLE. THE DEVICE IS NOT READY Insert a disk into the  
drive and try again.  
WARNING: BATTERY IS CRITICALLY LOW The battery is running out of  
charge. Replace the battery, or connect the computer to an electrical outlet;  
otherwise, activate hibernate mode or shut down the computer.  
Lockups and Software Problems  
CAUTION: Before you begin any of the procedures in this section, follow the  
safety instructions that shipped with your computer.  
The computer does not start  
CHECK THE AC ADAPTER Ensure that the AC adapter is firmly connected to  
the computer and to the electrical outlet.  
The computer stops responding  
NOTICE: You might lose data if you are unable to perform an operating system  
shutdown.  
TURN THE COMPUTER OFF If you are unable to get a response by pressing a key  
on your keyboard or moving your mouse, press and hold the power button for at  
least 8 to 10 seconds until the computer turns off, then restart your computer.  
A program stops responding or crashes repeatedly  
END THE PROGRAM —  
1
2
3
Press <Crtl><Shift><Esc> simultaneously.  
Click the Applications tab and select the program that is no longer responding.  
Click End Task  
.
NOTE: The chkdsk program may run when you restart the computer. Follow the  
instructions on the screen.  
CHECK THE SOFTWARE DOCUMENTATION If necessary, uninstall and then  
reinstall the program. Software usually includes installation instructions in its  
documentation or on a DVD.  
44  
Troubleshooting  
               
A program is designed for an earlier Microsoft® Windows®  
operating system  
RUN THE PROGRAM COMPATIBILITY WIZARD Program compatibility is a  
mode in Windows that lets you run programs written for earlier versions of  
Windows. For more information, search for the keyword program compatibility  
wizard in Windows Help and Support.  
A solid blue screen appears  
TURN THE COMPUTER OFF If you are unable to get a response by pressing a  
key on your keyboard or moving your mouse, press and hold the power button  
for at least 8 to 10 seconds until the computer turns off, then restart your  
computer.  
Memory Problems  
Fill out the "Diagnostics Checklist" on page 57 as you complete these checks.  
CAUTION: Before you begin any of the procedures in this section, follow the  
safety instructions that shipped with your computer.  
IF YOU RECEIVE AN INSUFFICIENT MEMORY MESSAGE —  
Save and close any open files and exit any open programs you are not using  
to see if that resolves the problem.  
See the software documentation for minimum memory requirements. If  
necessary, install additional memory.  
Reseat the memory modules to ensure that your computer is successfully  
communicating with the memory.  
Diagnostics and Dell 32 Bit Diagnostics" on page 33  
).  
IF YOU EXPERIENCE OTHER MEMORY PROBLEMS —  
Reseat the memory modules to ensure that your computer is successfully  
communicating with the memory.  
Ensure that you are following the memory installation guidelines.  
Run the Dell Diagnostics (see "Pre-Boot Self Assessment (PSA)  
Diagnostics and Dell 32 Bit Diagnostics" on page 33  
).  
Troubleshooting  
45  
         
Power Problems  
Fill out the "Diagnostics Checklist" on page 57 as you complete these checks.  
CAUTION: Before you begin any of the procedures in this section, follow the  
safety instructions that shipped with your computer.  
CHECK THE POWER LIGHT When the power light is lit or blinking, the  
computer has power. If the power light is blinking, the computer is in Sleep  
state—press the power button to exit Sleep state. If the light is off, press the  
power button to turn on the computer.  
CHARGE THE BATTERY The battery charge may be depleted.  
1
2
3
Reinstall the battery.  
Use the AC adapter to connect the computer to an electrical outlet.  
Turn on the computer.  
NOTE: Battery operating time (the time the battery can hold a charge) decreases over  
time. Depending on how often the battery is used and the conditions under which it is  
used, you may need to purchase a new battery during the life of your computer.  
CHECK THE BATTERY STATUS LIGHT If the battery status light flashes amber  
or is a steady amber, the battery charge is low or depleted. Connect the  
computer to an electrical outlet.  
If the battery status light flashes blue and amber, the battery is too hot to  
charge. Shut down the computer, disconnect the computer from the electrical  
outlet, and then let the battery and computer cool to room temperature.  
If the battery status light rapidly flashes amber, the battery may be defective.  
Contact Dell (see "Contacting Dell" on page 58).  
CHECK THE BATTERY TEMPERATURE If the battery temperature is below 0°C  
(32°F), the computer will not start.  
TEST THE ELECTRICAL OUTLET Ensure that the electrical outlet is working by  
testing it with another device, such as a lamp.  
CHECK THE AC ADAPTER Check the AC adapter cable connections. If the  
AC adapter has a light, ensure that the light is on.  
CONNECT THE COMPUTER DIRECTLY TO AN ELECTRICAL OUTLET Bypass power  
protection devices, power strips, and extension cables to verify that the  
computer turns on.  
46  
Troubleshooting  
   
ELIMINATE POSSIBLE INTERFERENCE Turn off nearby fans, fluorescent lights,  
halogen lamps, or other appliances.  
ADJUST THE POWER PROPERTIES See Dell Technology Guide for power  
management settings.  
RESEAT THE MEMORY MODULES If the computer power light turns on, but the  
display remains blank, reinstall the memory modules.  
Troubleshooting Software and Hardware Problems  
in the Windows Vista® Operating System  
If a device is either not detected during the operating system setup or is  
detected but incorrectly configured, use Windows Vista Help and Support to  
resolve the incompatibility. Windows Vista is a new operating system, so  
many older devices may not have drivers or applications for Windows Vista.  
Check with your hardware manufacturer for further information on their  
device.  
To start the Hardware Troubleshooter:  
1
2
Click Start  
Help and Support  
.
In the Find an answer section, click Troubleshooting  
.
OR  
Type hardware troubleshooter in the search field, then press  
<Enter>.  
3
In the search results, select the option that best describes the problem and  
follow the troubleshooting steps.  
NOTE: If you do not find the answer in the items categorized in Troubleshooting, you  
can get Online Help by typing in your question in the Search Help field at the top of the  
window.  
Troubleshooting  
47  
   
Restoring Your Operating System  
You can restore your operating system in the following ways:  
®
Windows Vista has the Backup and Restore Center that can create  
backups of important files on your computer, or backup the entire  
computer. You may then restore your operating system or files if needed.  
Microsoft Windows Vista System Restore returns your computer to an earlier  
operating state without affecting data files. Use System Restore as the first  
solution for restoring your operating system and preserving data files. For  
instructions, see "Using Windows Vista System Restore" on page 48.  
If you received an Operating System media with your computer, you can  
use it to restore your operating system. However, using the Operating  
System media also deletes all data on the hard drive. Use the media only if  
System Restore did not resolve your operating system problem.  
Using Windows Vista System Restore  
The Windows Vista operating system provides System Restore to allow you to  
return your computer to an earlier operating state (without affecting data  
files) if changes to the hardware, software, or other system settings have left  
the computer in an undesirable operating state. See the Windows Help and  
Support Center for information on using System Restore.  
To access the Windows Help and Support Center, click Start  
Support.  
Help and  
NOTICE: Make regular backups of your data files. System Restore does not  
monitor your data files or recover them.  
NOTE: The procedures in this document were written for the Windows default view,  
so they may not apply if you set your Dell computer to the Windows Classic view.  
Creating a Restore Point  
You can automatically and manually create a restore point from the Windows  
Vista Back Up and Restore Center. There are two ways to get to the Windows  
Vista Backup and Restore Center:  
1
2
Click Start  
section, click Show all 14 items...Back Up and Restore Center  
Click Start  
Welcome Center. In the Get started with Windows  
.
All Programs Maintenance Back Up and Restore  
Center. Under Tasks, click Create a restore point or change settings  
.
48  
Troubleshooting  
         
For more information,  
1
2
Click Start  
Help and Support  
.
Type System Restorein the search field and press <Enter>.  
Restoring the Computer to an Earlier Operating State  
If problems occur after you install a device driver, use Device Driver Rollback  
to resolve the problem. If that is unsuccessful, then use System Restore.  
NOTICE: Before you restore the computer to an earlier operating state, save and  
close all open files and exit any open programs. Do not alter, open, or delete any  
files or programs until the system restoration is complete.  
1
Click Start  
Control PanelSystem and MaintenanceBack Up and  
Restore Center  
.
2
3
In the Tasks list, click Repair Windows using System Restore.  
Click Continue in the User Account Control (UAC) dialog box asking for  
permission to run the application.  
4
5
6
Click Next in the System Restore window to view the most recent restore  
points in chronological order.  
Select the Show restore points older than 5 days checkbox to view the  
complete list of restore points.  
Select a restore point. Try to restore from the most recent restore point. If  
this fails to correct the problem, try the next oldest restore point until the  
issue is resolved. Any software installed after the selected restore point will  
need to be reinstalled.  
7
8
9
Click NextFinish  
.
When prompted, click Yes  
.
After System Restore finishes collecting data, the computer restarts.  
10 After the computer restarts, click OK.  
To change the restore point, you can either repeat the steps using a different  
restore point, or you can undo the restoration.  
If you encounter any error messages during the restore process, follow the  
prompts on the screen to correct the error.  
Troubleshooting  
49  
 
Undoing the Last System Restore  
NOTICE: Before you undo the last system restore, save and close all open files and  
exit any open programs. Do not alter, open, or delete any files or programs until the  
system restoration is complete.  
1
2
3
Click Start  
Help and Support  
Type System Restorein the search field and press <Enter>.  
Click Undo my last restoration, and then click Next  
.
.
Restoring the Computer to the Default Factory Configuration  
The Dell Factory Image Restore option allows you to restore your hard drive  
back to its original factory configuration as when you first ordered it from  
Dell. This option appears on Dell computers that were originally pre-installed  
®
with Windows Vista and does not include computers purchased through the  
Express Upgrade promotion or computers that were upgraded to Windows  
Vista from another version of Windows.  
NOTICE: When you restore the computer to the default factory configuration, all  
data on the C drive is deleted. Before performing this procedure, back up personal  
files. If you do not back up personal files, the data is lost.  
1
2
Restart the computer. To do this, click Start  
Restart  
.
As the computer restarts, press <F8> until the Advanced Boot Options  
menu appears on the screen.  
NOTE: You must press the <F8> key before the Windows logo appears on the  
screen. If you press <F8> after the Windows logo appears on the screen, the  
Advanced Boot Options menu will not appear on the screen. If you do not see  
the Advanced Boot Options menu, restart the computer, and then repeat this  
step until you see the menu on the screen.  
3
Press <Down Arrow> to select Repair Your Computer on the Advanced  
Boot Options menu, and then press <Enter>.  
4
5
Specify the language settings that you want, and then click Next.  
Log in as a user who has administrative credentials, and then click OK  
.
50  
Troubleshooting  
 
6
7
8
Click Dell Factory Image Restore  
.
In the Dell Factory Image Restore window, click Next  
.
Select the Yes, reformat hard drive and restore system software to factory  
condition checkbox.  
9
Click Next. The computer is restored to the default factory configuration.  
10 When the restore operation is completed, click Finish to restart the computer.  
Troubleshooting  
51  
52  
Troubleshooting  
Getting Help  
CAUTION: If you need to remove the computer cover, first disconnect the  
computer power and modem cables from all electrical outlets.  
If you experience a problem with your computer, you can complete the  
following steps to diagnose and troubleshoot the problem:  
1
2
See "Troubleshooting" on page 33 for information and procedures that  
pertain to the problem your computer is experiencing.  
See "Pre-Boot Self Assessment (PSA) Diagnostics and Dell 32 Bit  
Diagnostics" on page 33 for procedures on how to run Dell Diagnostics.  
3
4
Fill out the "Diagnostics Checklist" on page 57.  
Use Dell's extensive suite of online services available at Dell Support  
(
support.dell.com) for help with installation and troubleshooting  
procedures. See "Online Services" on page 54 for a more extensive list of  
Dell Support online.  
5
If the preceding steps have not resolved the problem, see "Contacting  
Dell" on page 58.  
NOTE: Call Dell Support from a telephone near or at the computer so that the  
support staff can assist you with any necessary procedures.  
NOTE: Dell's Express Service Code system may not be available in all countries.  
When prompted by Dell's automated telephone system, enter your Express  
Service Code to route the call directly to the proper support personnel.  
For instructions on using the Dell Support, see "Technical Support and  
Customer Service" on page 54.  
NOTE: Some of the following services are not always available in all locations  
outside the continental U.S. Call your local Dell representative for information on  
availability.  
Getting Help  
53  
   
Technical Support and Customer Service  
Dell's support service is available to answer your questions about Dell™  
hardware. Our support staff uses computer-based diagnostics to provide fast,  
accurate answers.  
To contact Dell's support service, see "Before You Call" on page 56, and then  
see the contact information for your region or go to support.dell.com.  
DellConnect  
DellConnect is a simple online access tool that allows a Dell service and  
support associate to access your computer through a broadband connection,  
diagnose your problem and repair it all under your supervision. You can access  
DellConnect from the Dell Support Center (see "Dell Support Center" on  
page 37).  
Online Services  
You can learn about Dell products and services on the following websites:  
www.dell.com  
www.dell.com/ap (Asian/Pacific countries only)  
www.dell.com/jp (Japan only)  
www.euro.dell.com (Europe only)  
www.dell.com/la (Latin American and Caribbean countries)  
www.dell.ca (Canada only)  
You can access Dell Support through the following websites and e-mail addresses:  
Dell Support websites  
support.dell.com  
support.jp.dell.com (Japan only)  
support.euro.dell.com (Europe only)  
Dell Support e-mail addresses  
[email protected] (Latin America and Caribbean countries only)  
[email protected] (Asian/Pacific countries only)  
54  
Getting Help  
       
Dell Marketing and Sales e-mail addresses  
[email protected] (Asian/Pacific countries only)  
[email protected] (Canada only)  
Anonymous file transfer protocol (FTP)  
ftp.dell.com  
Log in as user: anonymous, and use your e-mail address as your password.  
AutoTech Service  
Dell's automated support service—AutoTech—provides recorded answers to  
the questions most frequently asked by Dell customers about their portable  
and desktop computers.  
When you call AutoTech, use your touch-tone telephone to select the  
subjects that correspond to your questions. For the telephone number to call  
for your region, see "Contacting Dell" on page 58.  
Automated Order-Status Service  
To check on the status of any Dell products that you have ordered, you can go  
to support.dell.com, or you can call the automated order-status service.  
A recording prompts you for the information needed to locate and report on  
your order. For the telephone number to call for your region, see "Contacting  
Dell" on page 58.  
Problems With Your Order  
If you have a problem with your order, such as missing parts, wrong parts, or  
incorrect billing, contact Dell for customer assistance. Have your invoice or  
packing slip handy when you call. For the telephone number to call for your  
region, see "Contacting Dell" on page 58.  
Product Information  
If you need information about additional products available from Dell, or if  
you would like to place an order, visit the Dell website at www.dell.com. For  
the telephone number to call for your region or to speak to a sales specialist,  
see the "Contacting Dell" on page 58.  
Getting Help  
55  
       
Returning Items for Warranty Repair or Credit  
Prepare all items being returned, whether for repair or credit, as follows:  
1
Call Dell to obtain a Return Material Authorization Number, and write it  
For the telephone number to call for your region, see "Contacting Dell" on  
page 58.  
2
3
Include a copy of the invoice and a letter describing the reason for the return.  
Include a copy of the Diagnostics Checklist (see "Diagnostics Checklist" on  
page 57), indicating the tests that you have run and any error messages  
reported by the Dell Diagnostics (see "Pre-Boot Self Assessment (PSA)  
Diagnostics and Dell 32 Bit Diagnostics" on page 33).  
4
5
Include any accessories that belong with the item(s) being returned (power  
cables, software floppy disks, guides, and so on) if the return is for credit.  
Pack the equipment to be returned in the original (or equivalent)  
packing materials.  
You are responsible for paying shipping expenses. You are also responsible for  
insuring any product returned, and you assume the risk of loss during  
shipment to Dell. Collect On Delivery (C.O.D.) packages are not accepted.  
Returns that are missing any of the preceding requirements will be refused at  
Before You Call  
NOTE: Have your Express Service Code ready when you call. The code helps Dell’s  
automated-support telephone system direct your call more efficiently. You may also  
be asked for your Service Tag (located on the back or bottom of your computer).  
Remember to fill out the Diagnostics Checklist (see "Diagnostics Checklist"  
on page 57). If possible, turn on your computer before you call Dell for  
assistance and call from a telephone at or near the computer. You may be  
asked to type some commands at the keyboard, relay detailed information  
during operations, or try other troubleshooting steps possible only at the  
computer itself. Ensure that the computer documentation is available.  
CAUTION: Before working inside your computer, follow the safety instructions  
that shipped with your computer.  
56  
Getting Help  
   
Diagnostics Checklist  
Name:  
Date:  
Address:  
Phone number:  
Service Tag (bar code on the back or bottom of the computer):  
Express Service Code:  
Return Material Authorization Number (if provided by Dell support technician):  
Operating system and version:  
Devices:  
Expansion cards:  
Are you connected to a network? Yes No  
Network, version, and network adapter:  
Programs and versions:  
See your operating system documentation to determine the contents of the  
system’s start-up files. If the computer is connected to a printer, print each file.  
Otherwise, record the contents of each file before calling Dell.  
Error message, beep code, or diagnostic code:  
Description of problem and troubleshooting procedures you performed:  
Getting Help  
57  
   
Contacting Dell  
For customers in the United States, call 800-WWW-DELL (800-999-3355).  
NOTE: If you do not have an active Internet connection, you can find contact  
information on your purchase invoice, packing slip, bill, Contacting Dell techsheet,  
or Dell product catalog.  
Dell provides several online and telephone-based support and service options.  
Availability varies by country and product, and some services may not be  
available in your area. To contact Dell for sales, technical support, or  
customer service issues:  
1
2
Visit support.dell.com.  
Verify your country or region in the Choose A Country/Region drop-down  
menu at the bottom of the page.  
3
4
5
Click Contact Us on the left side of the page.  
Select the appropriate service or support link based on your need.  
Choose the method of contacting Dell that is convenient for you.  
58  
Getting Help  
   
Appendix  
FCC Notice (U.S. Only)  
FCC Class B  
This equipment generates, uses, and can radiate radio frequency energy and,  
if not installed and used in accordance with the manufacturer’s instruction  
manual, may cause interference with radio and television reception. This  
equipment has been tested and found to comply with the limits for a Class B  
digital device pursuant to Part 15 of the FCC Rules.  
This device complies with Part 15 of the FCC Rules. Operation is subject to  
the following two conditions:  
This device may not cause harmful interference.  
This device must accept any interference received, including interference  
that may cause undesired operation.  
NOTICE: The FCC regulations provide that changes or modifications not expressly  
approved by Dell Inc. could void your authority to operate this equipment.  
These limits are designed to provide reasonable protection against harmful  
interference in a residential installation. However, there is no guarantee that  
interference will not occur in a particular installation. If this equipment does  
cause harmful interference with radio or television reception, which can be  
determined by turning the equipment off and on, you are encouraged to try  
to correct the interference by one or more of the following measures:  
Reorient the receiving antenna.  
Relocate the system with respect to the receiver.  
Move the system away from the receiver.  
Plug the system into a different outlet so that the system and the receiver  
are on different branch circuits.  
If necessary, consult a representative of Dell Inc. or an experienced  
radio/television technician for additional suggestions.  
Appendix  
59  
     
The following information is provided on the device or devices covered in this  
document in compliance with the FCC regulations:  
Product name:  
Model number:  
Company name:  
Dell™ Studio 1535/1536  
PP33L  
Dell Inc.  
Worldwide Regulatory Compliance & Environmental Affairs  
One Dell Way  
Round Rock, TX 78682 USA  
512-338-4400  
Macrovision Product Notice  
This product incorporates copyright protection technology that is protected  
by method claims of certain U.S. patents and other intellectual property  
rights owned by Macrovision Corporation and other rights owners. Use of this  
copyright protection technology must be authorized by Macrovision  
Corporation, and is intended for home and other limited viewing uses only  
unless otherwise authorized by Macrovision Corporation. Reverse engineering  
or disassembly is prohibited.  
60  
Appendix  
 
Index  
device status lights  
description, 11  
B
battery  
diagnostics  
Dell, 33  
removing, 20  
Bluetooth wireless technology  
card  
digital array microphones, 14  
device status light, 11  
display  
description, 10  
C
camera, 10  
Check Disk, 38  
drives  
problems, 38  
computer  
crashes, 44-45  
E
restore to previous operating  
state, 48-49  
error messages, 39  
specifications, 23  
stops responding, 44  
H
hard drive  
D
problems, 38  
Dell Diagnostics  
hardware  
about, 33  
Dell Diagnostics, 33  
starting from the Drivers and  
Utilities media, 35  
Hardware Troubleshooter, 47  
starting from your hard drive, 34  
DellConnect, 54  
device latch release  
description, 19  
Index  
61  
 
problems  
I
blue screen, 45  
IEEE 1394 connector  
description, 16  
computer crashes, 44-45  
computer does not start up, 44  
computer stops responding, 44  
drives, 38  
M
media control buttons  
description, 10  
error messages, 39  
hard drive, 38  
lockups, 44  
messages  
error, 39  
power, 46  
power light conditions, 46  
program crashes repeatedly, 44  
program stops responding, 44  
programs and Windows  
compatibility, 45  
modem connector  
description, 19  
N
operating state, 48-49  
restore operating system to  
previous state, 48  
network connector  
description, 16  
software, 44-45  
O
operating system  
R
reinstalling Windows Vista, 48-50  
reinstalling  
Windows Vista, 48-50  
P
power  
S
problems, 46  
security cable slot  
description, 18  
power button  
description, 11  
software  
power light  
problems, 45  
conditions, 46  
62  
Index  
software and hardware  
incompatibilities, 47  
specifications, 23  
System Restore, 48-49  
T
touch pad buttons  
description, 14  
track stick/touch pad buttons  
description, 14  
troubleshooting  
Dell Diagnostics, 33  
Hardware Troubleshooter, 47  
restore computer to previous  
operating state, 48-49  
W
Windows Vista  
Program Compatibility wizard, 45  
reinstalling, 48-50  
System Restore, 48-49  
wizards  
Program Compatibility wizard, 45  
Index  
63  
64  
Index  

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