Dell™ ST2010-BLK Flat Panel Monitor User's Guide
Notes, Notices, and Cautions
NOTE: A NOTE indicates important information that helps you make better use of your computer.
NOTICE: A NOTICE indicates either potential damage to hardware or loss of data and tells you how to avoid the problem.
CAUTION: A CAUTION indicates a potential for property damage, personal injury, or death.
Information in this document is subject to change without notice.
© 2009 Dell Inc. All rights reserved.
Reproduction of these materials in any manner whatsoever without the written permission of Dell Inc. is strictly forbidden.
Trademarks used in this text: Dell and the DELL logo are trademarks of Dell Inc; Microsoft and Windows are either trademarks or registered trademarks of
Microsoft Corporation in the United States and/or other countries. ENERGY STAR is a registered trademark of the U.S. Environmental Protection Agency. As an
ENERGY STAR partner, Dell Inc. has determined that this product meets the ENERGY STAR guidelines for energy efficiency.
Other trademarks and trade names may be used in this document to refer to either the entities claiming the marks and names or their products. Dell Inc.
disclaims any proprietary interest in trademarks and trade names other than its own.
Model ST2010b
June 2009 Rev. A00
■ 20-inch ( 444.8*251.1 mm) viewable area display (Measured diagonally) .
■ 1600 x 900 resolution, plus full-screen support for lower resolutions.
■ Tilt capability.
■ Plug and play capability if supported by your system.
■ On-Screen Display (OSD) adjustments for ease of set-up and screen optimization.
■ Software and documentation media includes an information file (INF), Image color Matching File (ICM), and product documentation.
■ Energy Saver feature for Energy Star compliance.
■ Security lock slot.
Identifying Parts and Controls
Front View
Front View
On screen control and buttons on Mid Frame
Label Description
Shortcut keys
*The default settings are Preset Modes select, Brightness/Contrast select
1. Preset Modes Select
1-2
2. Brightness/Contrast Select
OSD menu select
3
4
5
EXIT
Power button (with power light indicator)
Back View
Back view with monitor stand
Label
Description
Use
1
2
3
4
Barcode serial number label
Security lock slot
To contact Dell for technical support.
To help secure your monitor.
Regulatory rating label
Lists the regulatory approvals.
To attach the optional Dell Soundbar.
Dell Soundbar mounting brackets
Side View
Right view
left view
Bottom View
Bottom view
Label Description
1
2
3
AC power cord connector
HDMI connector
VGA connector
Monitor Specifications
The following sections give you information about the various power management modes and pin assignments for various connectors for your monitor.
Flat Panel Specifications
Screen type
Active matrix - TFT LCD
Panel type
TN
Screen dimensions
20 inches (20-inch viewable image size)
Preset display area:
Horizontal
442.8 mm (W) X 249.1 mm (H)
442.8 mm (17.43 inches)
249.1 mm (9.81 inches)
0.2768(H) X 0.2768(W)
160° (vertical) typical, 160° (horizontal) typical
250 cd/m²(typical)
Vertical
Pixel pitch
Viewing angle
Luminance output
Contrast ratio
Faceplate coating
Backlight
1000 to 1 (typical)
Anti-Glare
2-CCFL edgelight system
5ms panel typical
Response Time
Color depth
16.7 million colors
Color Gamut
83%*
*[ST2010] color gamut (typical) is based on CIE1976 (83%) and CIE1931 (72%) test standards.
Resolution Specifications
Horizontal scan range
Vertical scan range
30 kHz to 83 kHz (automatic)
56 Hz to 76 Hz (automatic)
1600x900 at 60 Hz
Maximum preset resolution
Supported Video Modes
Video display capabilities (HDMI
playback)
480p, 576p, 720p, 1080p, 480i, 576i, 1080i.
Preset Display Modes
Display Mode
Horizontal Frequency
(kHz)
Vertical Frequency (Hz) Pixel Clock (MHz)
Sync Polarity
(Horizontal/Vertical)
VESA, 720 x 400
31.5
31.5
37.5
37.9
46.9
48.4
60.0
70.0
60.0
75.0
60.7
75.0
60.0
75.0
28.3
25.2
31.5
40.0
49.5
65.0
78.8
-/+
-/-
VESA, 640 x 480
VESA, 640 x 480
VESA, 800 x 600
VESA, 800 x 600
VESA, 1024 x 768
VESA, 1024 x 768
-/-
+/+
+/+
-/-
+/+
VESA, 1152 x 864
VESA, 1280 x 1024
VESA, 1280 x 1024
67.5
64.0
80.0
75.0
60.0
75.0
108.0
108.0
135.0
+/+
+/+
+/+
VESA, 1600 x 900
55.5
60.0
97.75
+/-
Electrical Specifications
Analog RGB, 0.707 Volts +/- 5%, positive polarity at 75 ohm input impedance
HDMI, 600mV for each differential line, 100 ohm input impedance per differential pair
Video input signals
Separate horizontal and vertical synchronizations, polarity-free TTL level, SOG (Composite SYNC on
green)
Synchronization input signals
AC input voltage/frequency/current
Inrush current
100 to 240 VAC/50 or 60 Hz + 3 Hz/2.0A (Max.)
120 V: 30 A (Max.)
240 V: 60 A (Max.)
Physical Characteristics
15-pin D-subminiature, blue connector
19-pin HDMI ,black connector
Connector type
Analog: Detachable, D-Sub, 15pins, shipped attached
to the monitor
Signal cable type
Dimensions (with stand)
Height
Width
Depth
362.3 mm (14.27 inches)
491.0 mm (19.33 inches)
193.5 mm (7.62 inches)
Dimensions (without stand)
Height
297.4 mm (11.70 inches)
491.02 mm (19.29 inches)
80.4 mm (3.17 inches)
Width
Depth
Stand dimensions
Height
Width
127.9 mm (5.01 inches)
193.5 mm (7.62 inches)
193.5 mm (7.62 inches)
Depth
Weight
Weight with packaging
Weight with stand assembly and cables
5.475kg ( 12.07 lb)
4.598 kg ( 10.14 lb)
Weight without stand assembly
(For wall mount or VESA mount
considerations - no cables)
4.07 kg ( 8.97 lb)
0.308 kg (0.68 lb)
Weight of stand assembly
Environmental Characteristics
Temperature
Operating
0° to 40 °C
Storage: -20° to 60°C
Shipping: -20° to 60°C
Non-operating
Humidity
Operating
10% to 80% (non-condensing@5° to35°C)
Storage: 5% to 90% (non-condensing@-20° to 60°C)
Shipping: 5% to 90% (non-condensing@-20° to 60°C)
Non-operating
Altitude
Operating
Non-operating
3,657.60 m (12,000 ft) max
12,192 m (40,000 ft) max
256.08 BTU/hour (maximum)
119.50 BTU/hour (typical)
Thermal dissipation
Power Management Modes
If you have VESA's DPM™ compliance display card or software installed in your monitor, the monitor can automatically reduce its power consumption when
not in use. This is referred to as Power Save Mode*. If the computer detects input from keyboard, mouse, or other input devices, the monitor automatically
resumes functioning. The following table shows the power consumption and signaling of this automatic power saving feature:
VESA Modes
Horizontal Sync
Vertical Sync
Video
Active
Blanked
Power Indicator
Power Consumption
Normal operation
Active
Active
White
20 W (typical)
Active-off mode
Switch off
Inactive
-
Inactive
-
Amber
Off
Less than 0.5 W
Less than 0.5 W
-
Activate the computer and the monitor to gain access to the OSD.
NOTE: This monitor is ENERGY STAR®-compliant.
* Zero power consumption in OFF mode can only be achieved by disconnecting the main cable from the monitor.
Appendix
Dell™ ST2010-BLK Flat Panel Monitor User's Guide
CAUTION: Safety Instructions
CAUTION: Use of controls, adjustments, or procedures other than those specified in this documentation may result in exposure to shock,
electrical hazards, and/or mechanical hazards.
For information on safety instructions, see the Product Information Guide.
FCC Notices (U.S. Only) and Other Regulatory Information
For FCC notices and other regulatory information, see the regulatory compliance website located at www.dell.com\regulatory_compliance.
Contacting Dell
For customers in the United States, call 800-WWW-DELL (800-999-3355).
NOTE: If you do not have an active Internet connection, you can find contact information on your purchase invoice, packing slip, bill,
or Dell product catalog.
Dell provides several online and telephone-based support and service options. Availability varies by country and product, and some services may not be
available in your area. To contact Dell for sales, technical support, or customer service issues:
1. Visit support.dell.com.
2. Verify your country or region in the Choose A Country/Region drop-down menu at the bottom of the page.
3. Click Contact Us on the left side of the page.
4. Select the appropriate service or support link based on your need.
5. Choose the method of contacting Dell that is convenient for you.
Setting Up Your Monitor
Dell™ ST2010-BLK Flat Panel Monitor
If you have a Dell™ desktop or a Dell™ portable computer with internet access
1. Go to http://support.dell.com, enter your service tag, and download the latest driver for your graphics card.
2. After installing the drivers for your Graphics Adapter, attempt to set the resolution to 1600x900 again.
NOTE: If you are unable to set the resolution to 1600x900, please contact Dell™ to inquire about a Graphics Adapter that supports these resolutions.
Setting Up Your Monitor
Dell™ ST2010-BLK Flat Panel Monitor
If you have a non Dell™ desktop, portable computer, or graphics card
1. Right-click on the desktop and click Properties.
2. Select the Settings tab.
3. Select Advanced.
4. Identify your graphics controller supplier from the description at the top of the window (e.g. NVIDIA, ATI, Intel etc.).
5. Refer to the graphic card provider website for updated driver (for example, http://www.ATI.com OR http://www.NVIDIA.com ).
6. After installing the drivers for your Graphics Adapter, attempt to set the resolution to 1600X900 again.
NOTE: If you are unable to set the resolution to 1600x900, please contact the manufacturer of your computer or consider purchasing a graphics adapter
that will support the video resolution of 1600x900.
Operating the Monitor
Dell™ ST2010-BLK Flat Panel Monitor User's Guide
Using the On-Screen Display (OSD) Menu
Using the Dell Soundbar (Optional)
Using the Front Panel
Use the buttons on the front of the monitor to adjust the image settings.
The following table describes the side panel buttons:
1-2
Shortcut keys
Use this key for direct access to the control menu that you define in the personalize menu.
*The default settings are Preset Modes Select, Brightness/Contrast Select
Use this button for different displays on your monitor.
1
Preset Modes
Use Preset Modes button to select between different display modes that may be connected to your monitor.
Displays the modes selection bar. Press
you want.
or
button to move between the setting options and press
to select the dis
2
Use this button for direct access to the "Brightness/Contrast" control menu.
Brightness/Contrast
3
4
Use this key to exit the OSD menu.
OSD Menu
Exit
5
Use the power button to turn the monitor on and off.
Power button
(with power light
indicator)
The white light indicates the monitor is on and fully functional. An amber light indicates power save mode.
Using the On-Screen Display (OSD) Menu
Accessing the Menu System
NOTE: If you change the settings and then either proceed to another menu, or exit the OSD menu, the monitor automatically saves the changes. The
changes are also saved if you change the settings and then wait for the OSD menu to disappear.
1. Press
to launch the OSD menu and display the main menu.
Main Menu for Analog (VGA) Input
or
Main Menu for HDMI Input
NOTE: AUTO ADJUST is only available when you use the analog (VGA) connector.
1. Press the
or
button to move between the setting options. As you move from one icon to another, the option name is highlighted. See the
following table for a complete list of all the options available for the monitor.
2. Press the
button once to activate the highlighted option.
3. Press
and button to select the desired parameter.
4. Press the
button to enter the slide bar and then use the
or
button, according to the indicators on the menu, to make your changes.
5. Select the
option to return to the main menu or
the OSD menu.
Icon Menu and
Submenus
Description
Brightness/Contrast Use this menu to activate Brightness/Contrast adjustment.
Brightness Brightness adjusts the luminance of the backlight.
Press the button to increase brightness and press the
Contrast Adjust Brightness first, and then adjust Contrast only if further adjustment is necessary.
Press the button to increase contrast and press the button to decrease contrast (min 0 ~ max 100).
button to decrease brightness (min 0 ~ max 100).
The Contrast function adjusts the degree of difference between darkness and lightness on the monitor screen.
Back
Press
to go back to the main menu.
Auto Adjust Even though your computer recognizes your monitor on startup, the Auto Adjustment function optimizes the display settings for
use with your particular setup.
NOTE: In most cases, Auto Adjust produces the best image for your configuration. This option is only available when you are
using the analog (VGA).
Input Source The Input Source menu is to select between different video signals that may be connected to your monitor.
Auto Select
Scan for Sources. Press
to scan for available input signals.
VGA
Select VGA input when you are using the analog (VGA) connector. Press
Select HDMI input when you are using the Digital (HDMI) connector. Press
to select the VGA input source.
HDMI
to select the DVI input source.
Back
Press
to go back to the main menu.
Color Setting
Use the Color Settings to adjust the color setting mode and color temperature.
There are different color setting sub-menus for VGA and HDMI input.
Input Color Format Allows you to set the color format to:
RGB-Suitable for normal PC graphics display over HDMI
YPbPr-Suitable for HD video playback over HDMI
Mode Selection Allows you to set the display mode to Graphics or Video. If your computer is connected to your monitor, choose Graphics. If a
DVD, STB, or VCR is connected to your monitor, choose Video.
Preset modes
When you select Graphics, you can choose Standard, Multimedia, Game, Warm, Cool, or Custom (R,G,B);
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If you view media application like photo, clip etc via PC, choose "Multimedia" preset;
If you play a game in PC, choose "Gaming" preset;
If you prefer a lower color temperature (5700K), choose "Warm" preset;
If you prefer a higher color temperature, choose "Cool" preset;
Custom (R, G, B) Preset offers a range of 6500K colors;
Choose "Standard" to utilize the panel native color format;
Select Warm preset for a reddish tint. This color setting is used for color-intensive applications (photograph image editing,
multimedia, movies, etc.)
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Select Cool preset for a bluish tint. This color setting is used for text based applications (spreadsheets, programming, text
editors, etc.)
Select Custom preset to increase or decrease each of the three colors (R, G, B) independently, in single digit increments,
from 0 to 100.
Video Mode
When you select Video, you can choose Movie, Game, Sports, or Nature preset:
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For playing a movie, choose "Movie" preset;
For playing a sport program, choose "Sports" preset;
For playing a game, choose "Game" preset;
For general picture or web or watch TV, choose" Nature" preset. You can adjust the Hue(Tint)/Saturation based on your
preference. If you want to restore default color settings, choose Color Reset;
Select Color Reset preset to restore default (factory) Color settings. This setting is also the “sRGB” standard default color
space.
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Hue
This feature can make the video image color shift from green to purple. Use this feature to adjust the skin tone. Use
button to adjust the hue from '0' to '100'.
or
increases the green hue in the image
increases the purple hue in the image
NOTE: Hue adjustment is only available for video input.
Situration
Allows you to adjust the color saturation of the video image. Use
makes video image looks monochrome
or
button to adjust the saturation from '0' to '100'
makes video image looks colorful
NOTE: Saturation adjustment is only available for video input.
Demo Mode
Vertically splits the screen into two segments. The left half of the screen in the normal mode and the right half of the screen is
displayed in the color enhanced mode.
NOTE: Demo Mode is only available for video input.
Reset Color
Settings
Returns your monitor color settings to those that were set at the time of manufacture.
Back
Press
to go back to the main menu.
Display Settings
Use the Display Settings to adjust image.
Wide Mode
Adjusts the image ratio as 1:1, Aspect or full screen.
NOTE: Wide Mode adjustment is not required at maximum preset resolution 1600 x 900.
Horizontal Position
Use the
Use the
or
or
button to adjust image left and right. Minimum is '0' (-). Maximum is '100' (+).
button to adjust image up and down. Minimum is '0' (-). Maximum is '100' (+).
Vertical Position
Sharpness
This feature can make the image look sharper or softer. Use
or
to adjust the sharpness from '0' to '100' .
Pixel Clock
The Phase and Pixel Clock adjustments allow you to adjust your monitor to your preference. These settings are accessed
through the main OSD menu, by selecting 'Image Settings'.
Use
or
button to adjust for best image quality.
Phase
If satisfactory results are not obtained using the Phase adjustment, use the Pixel Clock (coarse) adjustment and then use Phase
(fine), again.
NOTE: Pixel Clock and Phase Adjustments are only available for "VGA" input.
Reset Display
Settings
Resets the display settings to the original factory settings.
Back
Press
to go back to the main menu.
Other Settings
Select this option to adjust the settings of the OSD, such as, the languages of the OSD, the amount of time the menu remains on
screen, and so on.
Language
Language option to set the OSD display to one of six languages (English, Espanol, Francais, Deutsch, Simplified chinese or
Japanese).
Menu Transparency
Select this option to change the menu transparency by pressing
or
(Minimum: 0 ~ Maximum: 100).
Menu Timer
Menu Lock
OSD Hold Time: Sets the length of time the OSD will remain active after the last time you pressed a button.
Use the and button to adjust the slider in 5 second increments, from 5 to 60 seconds.
Controls user access to adjustments. When 'Lock' is selected, no user adjustments are allowed. All buttons are locked except
the menu button.
NOTE: When the OSD is locked, pressing the menu button takes the user directly to the OSD settings menu, with OSD Lock
selected. Select "Unlock" to unlock and allow user access to all applicable settings.
DDC/CI
DDC/CI (Display Data Channel/Command Interface) allows your monitor parameters (brightness, color balance etc) to be
adjustable via software on your monitor. You can disable this feature by selecting "Disable".
Enable this feature for best user experience and optimum performance of your monitor.
LCD Conditioning
Helps reduce minor cases of image retention. Depending on the degree of image retention, the program may take some time to
run. You can enable this feature by selecting "Enable".
Factory Reset
Back
Reset all OSD settings to the factory preset values.
Press
to go back to the main menu.
Personalize
There are two shortcut keys on the front panel. Select one control menu for each shortcut key to allow direct access.
Note: This monitor has a built-in diagnostics to automatically calibrate the brightness to compensate for CCFL aging.
OSD Warning Messages
When the monitor does not support a particular resolution mode you will see the following message:
This means that the monitor cannot synchronize with the signal that it is receiving from the computer. See Monitor Specifications for the
Horizontal and Vertical frequency ranges addressable by this monitor. Recommended mode is 1600 x 900.
You will see the following message before the DDC/CI function is disabled.
When monitor enters Power Save mode, the following message appears:
Activate the computer and wake up the monitor to gain access to the OSD
If you press any button other than the power button one of the following messages will appear depending on the selected input:
VGA/HDMI input
If either VGA or HDMI input is selected and both VGA and HDMI cables are not connected, a floating dialog box as shown below appears.
or
Setting the Maximum Resolution
To set the maximum resolution for the monitor:
1. Right-click on the desktop and select Properties.
2. Select the Settings tab.
3. Set the screen resolution to 1600 x 900.
4. Click OK.
If you do not see 1600 x 900 as an option, you may need to update your graphics driver. Depending on your computer, complete one of the following
procedures:
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If you have a Dell desktop or portable computer:
Go to support.dell.com, enter your service tag, and download the latest driver for your graphics card.
If you are using a non-Dell computer (portable or desktop):
¡
¡
Go to the support site for your computer and download the latest graphic drivers.
Go to your graphics card website and download the latest graphic drivers.
¡
Using the Dell Soundbar (Optional)
The Dell Soundbar is a stereo two channel system adaptable to mount on Dell Flat Panel Displays. The Soundbar has a rotary volume and on/off control to
adjust the overall system level, a blue LED for power indication, and two audio headset jacks.
1. Attach mechanism
2. Headphone jacks
3. Power indicator
4. Power/Volume control
Using the Tilt
Tilt
With the built-in pedestal, you can tilt the monitor for the most comfortable viewing angle.
NOTE: The stand is detached and extended when the monitor is shipped from the factory.
Setting Up Your Monitor
Dell™ ST2010-BLK Flat Panel Monitor
Setting the display resolution to 1600x900 (maximum)
For optimal display performance while using the Microsoft Windows operating systems, set the display resolution to 1600x 9000 pixels by performing the
following steps:
1. Right-click on the desktop and click Properties.
2. Select the Settings tab.
3. Move the slider-bar to the right by pressing and holding left-mouse button and adjust the screen resolution to 1600 X900.
4. Click OK.
If you do not see 1600 X900 as an option, you may need to update your graphics driver. Please choose the scenario below that best describes the
computer system you are using, and follow the provided directions:
Dell™ ST2010-BLK Flat Panel Monitor
Information in this document is subject to change without notice.
© 2009 Dell Inc. All rights reserved
Reproduction of these materials in any manner whatsoever without the written permission of Dell Inc. is strictly forbidden.
Trademarks used in this text: Dell and the DELL logo are trademarks of Dell Inc; Microsoft and Windows are either trademarks or registered trademarks of
Microsoft Corporation in the United States and/or other countries. ENERGY STAR is a registered trademark of the U.S. Environmental Protection Agency. As an
ENERGY STAR partner, Dell Inc. has determined that this product meets the ENERGY STAR guidelines for energy efficiency.
Other trademarks and trade names may be used in this document to refer to either the entities claiming the marks and names or their products. Dell Inc.
disclaims any proprietary interest in trademarks and trade names other than its own.
Model ST2010b
June 2009 Rev. A00
Setting Up the Monitor
Dell™ ST2010-BLK Flat Panel Monitor User's Guide
Attaching the Base
NOTE: The base is detached when the monitor is shipped from the factory.
After placing the monitor panel on soft cloth or cushion, complete the following steps to attach the base.
1. Place the monitor on a stable flat table.
2. Fit the groove on the base onto the riser of the monitor.
3. Push the hook to lock the stand base.
Connecting Your Monitor
Connecting the blue VGA cable
CAUTION: The Graphics are used for the purpose of illustration only. Appearance of the computer may vary.
To connect your monitor to the computer:
1. Turn off your computer and disconnect the power cable.
2. Connect the blue (analog VGA) display connector cable to the corresponding video port on the back of your computer.
3. Turn on your monitor and computer. If your monitor displays an image, installation is complete. If it does not display an image, see Troubleshooting your
Attaching the Soundbar
NOTICE: Do not use with any device other than the Dell Soundbar.
1. Working from the back of the monitor, attach the Soundbar by aligning the two slots with the two tabs along the bottom of the monitor.
2. Slide the Soundbar to the left until it snaps into place.
3. Connect the Soundbar with the DC power connector.
4. Insert the mini stereo plug from the back of the Soundbar into the computer's audio output jack.
Removing the Base
NOTE: To prevent scratches on the LCD screen while removing the stand, ensure that the monitor is placed on a soft, clean surface.
After placing the monitor panel on soft cloth or cushion, complete the following steps to remove the base.
1. Press the hook to loosen the base from the riser.
2. Detach the base away from the monitor hinge.
Troubleshooting
Dell™ ST2010-BLK Flat Panel Monitor
Self-Test
Your monitor provides a self-test feature that allows you to check whether your monitor is functioning properly. If your monitor and computer are properly
connected but the monitor screen remains dark, run the monitor self-test by performing the following steps:
1. Turn off both your computer and the monitor.
2. Unplug the video cable from the back of the computer. To ensure proper Self-Test operation, remove both Digital and the Analog (blue connector) cables
from the back of computer.
3. Turn on the monitor.
The floating dialog box should appear on-screen (against a black background) if the monitor cannot sense a video signal and is working correctly.
While in self-test mode, the power LED remains white. Also, depending upon the selected input, one of the dialogs shown below will continuously
scroll through the screen.
4. This box also appears during normal system operation, if the video cable becomes disconnected or damaged.
5. Turn off your monitor and reconnect the video cable; then turn on both your computer and the monitor.
If your monitor screen remains blank after you use the previous procedure, check your video controller and computer, because your monitor is functioning
properly.
Built-in Diagnostics
Your monitor has a built-in diagnostic tool that helps you determine if the screen abnormality you are experiencing is an inherent problem with your monitor, or
with your computer and video card.
NOTE: You can run the built-in diagnostics only when the video cable is unplugged and the monitor is in self-test mode.
To run the built-in diagnostics:
1. Ensure that the screen is clean (no dust particles on the surface of the screen).
2. Unplug the video cable(s) from the back of the computer or monitor. The monitor then goes into the self-test mode.
3. Press and hold the first and fourth buttons on the side of monitor, simultaneously for 2 seconds. A gray screen appears.
4. Carefully inspect the screen for abnormalities.
5. Press the fourth button on the side of monitor again. The color of the screen changes to red.
6. Inspect the display for any abnormalities.
7. Repeat steps 5 and 6 to inspect the display in green, blue, and white colored screens.
The test is complete when the white screen appears. To exit, press the fourth button again.
If you do not detect any screen abnormalities upon using the built-in diagnostic tool, the monitor is functioning properly. Check the video card and computer.
Common Problems
The following table contains general information about common monitor problems you might encounter and the possible solutions.
Common Symptoms
No Video/Power LED off
What You Experience
No picture
Possible Solutions
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Ensure that the video cable connecting the monitor and the computer is properly
connected and secure.
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Verify that the power outlet is functioning properly using any other electrical equipment.
Ensure that the power button is depressed fully.
No Video/Power LED on
Poor Focus
No picture or no brightness
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Increase brightness & contrast controls via OSD.
Perform monitor self-test feature check.
Check for bent or broken pins in the video cable connector.
Run the built-in diagnostics.
Picture is fuzzy, blurry, or
ghosting
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Perform Auto Adjust via OSD.
Adjust the Phase and Pixel Clock controls via OSD.
Eliminate video extension cables.
Reset the monitor to Factory Settings.
Change the video resolution to the correct aspect ration (16:9).
Shaky/Jittery Video
Wavy picture or fine movement
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Perform Auto Adjust via OSD.
Adjust the Phase and Pixel Clock controls via OSD.
Reset the monitor to Factory Settings.
Check environmental factors.
Relocate the monitor and test in another room.
Missing Pixels
LCD screen has spots
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Cycle power on-off.
Pixel that is permanently off is a natural defect that can occur in LCD technology.
Run the built-in diagnostics.
Stuck-on Pixels
LCD screen has bright spots
Picture too dim or too bright
Screen not centered correctly
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Cycle power on-off.
Pixel that is permanently off is a natural defect that can occur in LCD technology.
Run the built-in diagnostics.
Brightness Problems
Geometric Distortion
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Reset the monitor to Factory Settings.
Auto Adjust via OSD.
Adjust brightness & contrast controls via OSD.
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Reset the monitor to Factory Settings.
Auto Adjust via OSD.
Adjust brightness & contrast controls via OSD.
NOTE: When using 'HDMI', the positioning adjustments are not available.
Horizontal/Vertical Lines
Screen has one or more lines
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Reset the monitor to Factory Settings.
Perform Auto Adjust via OSD.
Adjust Phase and Pixel Clock controls via OSD.
Perform monitor self-test feature check and determine if these lines are also in self-test
mode.
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Check for bent or broken pins in the video cable connector.
Run the built-in diagnostics.
NOTE: When using 'HDMI', the Pixel Clock and Phase adjustments are not available.
Synchronization Problems
Screen is scrambled or appears
torn
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Reset the monitor to Factory Settings.
Perform Auto Adjust via OSD.
Adjust Phase and Pixel Clock controls via OSD.
Perform monitor self-test feature check to determine if the scrambled screen appears in
self-test mode.
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Check for bent or broken pins in the video cable connector.
Restart the computer in the safe mode.
Safety Related Issues
Intermittent Problems
Visible signs of smoke or
sparks
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Do not perform any troubleshooting steps.
Contact Dell immediately.
Monitor malfunctions on & off
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Ensure that the video cable connecting the monitor to the computer is connected
properly and is secure.
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Reset the monitor to Factory Settings.
Perform monitor self-test feature check to determine if the intermittent problem occurs in
self-test mode.
Missing Color
Wrong Color
Picture missing color
Picture color not good
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Perform monitor self-test feature check.
Ensure that the video cable connecting the monitor to the computer is connected
properly and is secure.
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Check for bent or broken pins in the video cable connector.
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Change the Color Setting Mode in the Color Settings OSD to Graphics or Video
depending on the application.
Try different Color Preset Settings in Color Settings OSD. Adjust R/G/B value in Color
Settings OSD if the Color Management is turned off.
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Change the Input Color Format to PC RGB or YPbPr in the Advance Setting OSD.
Run the built-in diagnostics.
Image retention from a static Faint shadow from the static
image left on the monitor for a image displayed appears on
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Use the Power Management feature to turn off the monitor at all times when not in use
Alternatively, use a dynamically changing screensaver.
long period of time
the screen
Product Specific Problems
Specific Symptoms
What You Experience
Possible Solutions
Screen image is too small
Image is centered on screen,
but does not fill entire viewing
area
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Check the Scaling Ratio setting in Image Setting OSD
Reset the monitor to Factory Settings.
Cannot adjust the monitor withOSD does not appear on the
the buttons on the front panel screen
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Turn off the monitor, unplug the power cord, and then plug back and turn on the
monitor.
No Input Signal when user
controls are pressed
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Check the signal source. Ensure the Computer is not in the power saving mode by
moving the mouse or pressing any key on the keyboard.
Check whether the signal cable is plugged in properly. Re-plug the signal cable if
necessary.
No picture, the LED light is
white. When you press any
one of the four buttons on the
side, the message "No VGA
cable ", or "No HDMI Cable
"appears
Reset the computer or video player.
The picture does not fill the
entire screen.
The picture cannot fill the
height or width of the screen
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Due to different video formats (aspect ratio) of DVDs, the monitor may not show the full
screen.
Run the built-in diagnostics.
Dell™ Soundbar Problems
Common Symptoms
No Sound
What You Experience
No power to Soundbar - the
power indicator is off
Possible Solutions
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Turn the Power/Volume knob on the Soundbar clockwise to the middle position; check if
the power indicator (green LED) on the front of the Soundbar is illuminated.
Confirm that the power cable from the Soundbar is plugged into the adaptor.
No Sound
Soundbar has power - power
indicator is on
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Plug the audio line-in cable into the computer's audio out jack.
Set all Windows volume controls to their maximum
Play some audio content on the computer (i.e. audio CD, or MP3).
Turn the Power/Volume knob on the Soundbar clockwise to a higher volume setting.
Clean and reseat the audio line-in plug.
Test the Soundbar using another audio source (i.e.portable CD player).
Distorted Sound
Computer's sound card is used
as the audio source
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Clear any obstructions between the Soundbar and the user.
Confirm that the audio line-in plug is completely inserted into the jack of the sound card.
Set all Windows volume controls to their midpoints.
Decrease the volume of the audio application.
Turn the Power/Volume knob on the Soundbar counter-clockwise to a lower volume
setting.
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Clean and reseat the audio line-in plug.
Troubleshoot the computer's sound card.
Test the Soundbar using another audio source (i.e. portable CD player, MP3 player).
Distorted Sound
Other audio source is used
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Clear any obstructions between the Soundbar and the user.
Confirm that the audio line-in plug is completely inserted into the jack of the audio
source.
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Decrease the volume of the audio source.
Turn the Power/Volume knob on the Soundbar counter-clockwise to a lower volume
setting.
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Clean and reseat the audio line-in plug.
Unbalanced Sound Output
Sound from only one side of
Soundbar
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Clear any obstructions between the Soundbar and the user.
Confirm that the audio line-in plug is completely inserted into the jack of the sound card
or audio source.
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Set all Windows audio balance controls (L-R) to their midpoints.
Clean and reseat the audio line-in plug.
Troubleshoot the computer's sound card.
Test the Soundbar using another audio source (i.e. portable CD player).
Low Volume
Volume is too low
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Clear any obstructions between the Soundbar and the user.
Turn the Power/Volume knob on the Soundbar clockwise to the maximum volume
setting.
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Set all Windows volume controls to their maximum.
Increase the volume of the audio application.
Test the Soundbar using another audio source (i.e. portable CD player, MP3 player).
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