®
Zebra ZT210™/ZT220™/ZT230™
User Guide
P1048261-004 Rev. A
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Declaration of Conformity
3
Declaration of Conformity
We have determined that the Zebra printers identified as the
ZT210™, ZT220™, and ZT230™
manufactured by:
Zebra Technologies Corporation
333 Corporate Woods Parkway
Vernon Hills, Illinois 60061-3109 U.S.A.
Have been shown to comply with the applicable technical standards of the FCC
For Home, Office, Commercial, and Industrial use
If no unauthorized change is made in the equipment,
and if the equipment is properly maintained and operated.
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Declaration of Conformity
Compliance Information
4
Compliance Information
FCC Compliance Statement
This device complies with Part 15 of the FCC Rules. Operation is subject to the following two
conditions:
1. This device may not cause harmful interference, and
2. This device must accept any interference received, including interference that may cause
undesired operation.
Note • This equipment has been tested and found to comply with the limits for a Class B
digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide
reasonable protection against harmful interference in a residential installation. This
equipment generates, uses, and can radiate radio frequency energy and, if not installed and
used in accordance with the instructions, may cause harmful interference to radio
communications. However, there is no guarantee that interference will not occur in a
particular installation. If this equipment does cause harmful interference to radio or television
reception, which can be determined by turning the equipment off and on, the user is
encouraged to try to correct the interference by one or more of the following measures:
•
•
•
Reorient or relocate the receiving antenna.
Increase the separation between the equipment and receiver.
Connect the equipment into an outlet on a circuit different from that to which the receiver
is connected.
•
Consult the dealer or an experienced radio/TV technician for help.
Canadian DOC Compliance Statement
This Class B digital apparatus complies with Canadian ICES-003.
Cet appareil numérique de la classe B est conforme à la norme NMB-003 du Canada.
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Contents
Declaration of Conformity . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Compliance Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
About This Document . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Who Should Use This Document . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
How This Document Is Organized . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Document Conventions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
1 • Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Printer Components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Control Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
ZT230 Printer Control Panel Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Navigating through Screens in the Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
SETTINGS Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
TOOLS Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
NETWORK Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
LANGUAGE Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
SENSORS Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
PORTS Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
Types of Media . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38
Ribbon Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40
When to Use Ribbon . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40
Coated Side of Ribbon . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40
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Contents
6
2 • Printer Setup and Operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43
Handling the Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44
Unpack and Inspect the Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44
Store the Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44
Ship the Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44
Select a Location for the Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45
Select a Data Communication Interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46
Data Cables . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48
Connect the Printer to a Power Source . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49
Power Cord Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50
Select a Print Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52
Load the Ribbon . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55
Load the Media . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60
3 • Printer Configuration and Adjustment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77
Changing Printer Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78
Print Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79
Calibration and Diagnostic Tools . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83
Network Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 89
Language Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 92
Sensor Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95
Port Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 96
Calibrate the Ribbon and Media Sensors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 98
Adjust the Printhead Pressure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 103
Adjust Ribbon Tension . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 106
Remove Used Ribbon . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 107
4 • Routine Maintenance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 109
Cleaning Schedule and Procedures . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .110
Clean the Printhead and Platen Roller . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .112
Clean the Cutter Module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 120
Replacing Printer Components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 124
Ordering Replacement Parts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 124
Recycling Printer Components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 124
Lubrication . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 124
5 • Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 125
Troubleshooting Checklist . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 126
Meaning of Indicator Lights . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 127
Printing Issues . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 129
Ribbon Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 132
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Contents
7
Error Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 134
Communications Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 138
Miscellaneous Issues . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 139
Printer Diagnostics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 141
Power-On Self Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 141
CANCEL Self Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 142
PAUSE Self Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 143
FEED Self Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 144
FEED + PAUSE Self Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 147
CANCEL + PAUSE Self Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 147
Communication Diagnostics Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 148
Sensor Profile . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 149
6 • Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 151
General Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 152
Printing Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 153
Ribbon Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 153
Media Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 154
Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 159
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Contents
8
Notes • ___________________________________________________________________
__________________________________________________________________________
__________________________________________________________________________
__________________________________________________________________________
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__________________________________________________________________________
__________________________________________________________________________
__________________________________________________________________________
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About This Document
This section provides you with contact information, document structure and organization, and
additional reference documents.
Contents
Who Should Use This Document. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
How This Document Is Organized . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Contacts. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Document Conventions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
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About This Document
Who Should Use This Document
10
Who Should Use This Document
This User Guide is intended for use by any person who needs to perform routine maintenance,
upgrade, or troubleshoot problems with the printer.
How This Document Is Organized
The User Guide is set up as follows:
Section
Description
This section provides information about errors that
you might need to troubleshoot. Assorted
This section lists general printer specifications,
printing specifications, ribbon specifications, and
The glossary provides a list of common terms.
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About This Document
11
Contacts
Contacts
Technical Support via the Internet is available 24 hours per day, 365 days per year.
Web Site: www.zebra.com
E-mail Back Technical Library:
E-mail address: emb@zebra.com
Subject line: Emaillist
Self Service Knowledge Base: www.zebra.com/knowledgebase
Online Case Registration: www.zebra.com/techrequest
Which Department
Do You Need?
Europe, Middle East,
and Africa
Asia Pacific
and India
The Americas
Regional Headquarters Zebra Technologies Corporation
475 Half Day Road, Suite 500
Zebra Technologies Europe Limited Zebra Technologies Asia
Dukes Meadow
Pacific Pte. Ltd.
Lincolnshire, IL 60069 USA
Millboard Road
Bourne End
Buckinghamshire, SL8 5XF
United Kingdom
120 Robinson Road
#06-01 Parakou Building
Singapore 068913
T: +1 847 634 6700
Toll-free +1 866 230 9494
F: +1 847 913 8766
T: + 65 6858 0722
F: +65 6885 0838
T: +44 (0) 1628 556000
F: +44 (0) 1628 556001
Technical Support
T: +1 877 ASK ZEBRA (275 9327)
F: +1 847 913 2578
T: +44 (0) 1628 556039
F: +44 (0) 1628 556003
T: +65 6858 0722
F: +65 6885 0838
For questions on the
operation of Zebra
equipment and software,
please call your distributor.
For additional assistance,
contact us.
Hardware: ts1@zebra.com
Software: ts3@zebra.com
All other areas:
Kiosk printers:
T: +1 866 322 5202
E: kiosksupport@zebra.com
Please have your model and
serial numbers available.
Repair Service
Department
T: +1 877 ASK ZEBRA (275 9327)
F: +1 847 821 1797
T: +44 (0) 1772 693069
F: +44 (0) 1772 693046
T: +65 6858 0722
F: +65 6885 0838
New requests: ukrma@zebra.com
Status updates:
All other areas:
For back-to-base service and
repair.
To request a repair in the U.S.,
Technical Training
Department
T: +1 847 793 6868
T: +1 847 793 6864
F: +1 847 913 2578
T: +44 (0) 1628 556000
F: +44 (0) 1628 556001
T: + 65 6858 0722
F: +65 6885 0838
All other areas:
For Zebra product training
courses.
Inquiry Department
T: +1 877 ASK ZEBRA (275 9327)
T: +44 (0) 1628 556037
F: +44 (0) 1628 556005
All other areas:
For product literature and
distributor and dealer
information.
Customer Service
Department (US)
T: +1 877 ASK ZEBRA (275 9327)
T: +44 (0) 1628 556032
F: +44 (0) 1628 556001
T: +65 6858 0722
F: +65 6885 0836
All other areas:
Internal Sales
Department (UK)
For printers, parts, media,
and ribbon, please call your
distributor or contact us.
Key:
T: Telephone
F: Facsimile
E: E-mail
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Document Conventions
12
Document Conventions
Table 1 shows the way that certain information is conveyed in this document.
Table 1 • Document Conventions
Alternate Color
If you are viewing this guide online, you can click the blue text used for cross-references or
hyperlinks to jump directly to other sections in the guide or to web sites on the internet.
LCD Display Examples
Text from a printer’s Liquid Crystal Display (LCD) appears in Arial font.
Command Line Examples, File Names, and Directories
Command line examples, file names, and directories appear in CourierNewfont. For
example:
Type ZToolsto get to the Post-Install scripts in the /bindirectory.
Open the Zebra<version number>.tarfile in the /rootdirectory.
Icons and Advisory Words
The following icons and advisory words are used to draw your attention to certain areas of text.
Caution • Warns you of the potential for electrostatic discharge.
Caution • Warns you of a potential electric shock situation.
Caution • Warns you of a situation where excessive heat could cause a burn.
Caution • Advises you that failure to take or avoid a specific action could result in physical
harm to you.
Caution • Advises you that failure to take or avoid a specific action could result in physical
harm to the hardware.
(No icon)
Important • Advises you of information that is essential to complete a task.
Note • Indicates neutral or positive information that emphasizes or supplements important
points of the main text.
Example • Provides an example, often a scenario, to better clarify a section of text.
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1
Introduction
This section provides a high-level overview of the printer and its components.
Contents
Printer Components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Control Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
ZT230 Printer Control Panel Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Navigating through Screens in the Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
SETTINGS Menu. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
TOOLS Menu. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
NETWORK Menu. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
LANGUAGE Menu. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
SENSORS Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
PORTS Menu. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
Types of Media. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38
Ribbon Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40
When to Use Ribbon . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40
Coated Side of Ribbon. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40
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Introduction
Printer Components
14
Printer Components
Note • The components inside your printer are color-coded.
•
The touch points that you will need to handle are colored gold inside the printers and are
highlighted in gold in the illustrations in this manual.
•
The components associated with the ribbon system are made of black plastic, while the
components associated with media are made of gray plastic. Those components and
others are highlighted in light blue in the illustrations in this manual as needed.
Figure 1 shows the components inside the media compartment of your printer. Depending on
the printer model and the installed options, your printer may look slightly different. The
components that are labeled are mentioned in procedures throughout this manual.
Figure 1 • Printer Components
1
2
6
4
5
3
ZT230
8
7
ZT210
ZT220
9
10
Control panel
Media supply guide
Media dancer assembly
Printhead-open lever
Print mechanism
1
2
3
4
5
6
7
8
9
Media door
Ribbon take-up spindle*
Ribbon supply spindle*
Media supply hanger
Platen roller
10
* This component appears only in printers that have the Thermal Transfer option installed.
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Introduction
Control Panel
15
Control Panel
The control panel indicates the printer’s current status and allows the user to control basic
printer operation.
Figure 2 • ZT230 Printer Control Panel
1
2
3
4
5
STATUS light
PAUSE light
These indicator lights
show the current status
of the printer. For more
information, see
1
2
3
4
5
6
DATA light
SUPPLIES light
NETWORK light
6
The display shows the printer’s current status and
allows the user to navigate the menu system.
RIGHT SELECT
button
These buttons execute
the commands shown
directly above them in
the display.
7
LEFT SELECT button
8
9
7
8
The UP ARROW button changes the parameter
values. Common uses are to increase a value or to
scroll through choices.
The OK button selects or confirms what is shown
on the display.
10
11
12
13
9
10
The LEFT ARROW button, which is active only
in the menu system, navigates to the left.
The RIGHT ARROW button, which is active only
in the menu system, navigates to the right.
11
The DOWN ARROW button changes the
parameter values. Common uses are to decrease a
value or to scroll through choices.
12
13
The PAUSE button starts or stops printer operation
when pressed.
14
15
16
The FEED button forces the printer to feed one
blank label each time the button is pressed.
The CANCEL button cancels label formats when
the printer is paused.
•
•
Press once to cancel the next label format.
Press and hold for 2 seconds to cancel all label
formats.
14
15
16
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Introduction
Control Panel
16
Figure 3 • ZT220 Printer Control Panel
1
2
3
4
5
STATUS light
PAUSE light
These indicator lights
show the current status of
the printer. For more
information, see Table 14
1
2
3
4
5
6
DATA light
SUPPLIES light
NETWORK light
The PAUSE button starts or stops printer operation
when pressed.
The FEED button forces the printer to feed one blank
label each time the button is pressed.
7
8
The CANCEL button cancels label formats when the
printer is paused.
•
•
Press once to cancel the next label format.
Press and hold for 2 seconds to cancel all label
formats.
6
7
8
Figure 4 • ZT210 Printer Control Panel
1
2
3
4
5
STATUS light
PAUSE light
These indicator lights
show the current status of
the printer. For more
information, see Table 14
1
2
3
4
5
6
DATA light
SUPPLIES light
NETWORK light
The PAUSE button starts or stops printer operation
when pressed.
The FEED button forces the printer to feed one blank
label each time the button is pressed.
7
8
The CANCEL button cancels label formats when the
printer is paused.
•
•
Press once to cancel the next label format.
Press and hold for 2 seconds to cancel all label
formats.
6
7
8
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Introduction
ZT230 Printer Control Panel Display
17
ZT230 Printer Control Panel Display
The ZT230 printer’s control panel includes a display, where you can view the printer’s status
or change its operating parameters. In this section, you will learn how to navigate through the
printer’s menu system and change values for menu items.
print server is installed, the printer cycles through the information shown and the printer’s IP
address.
Figure 5 • Idle Display
PRINTER READY
V72.18.1Z
1
2
The printer’s current status
1
2
Home menu shortcut
The printer’s operating parameters are sorted into six user menus, which you can access
Figure 6 • Home Menu
HOME MENU
SETTINGS
See LANGUAGE Menu
See NETWORK Menu
Exit and return to the Idle Display
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Introduction
ZT230 Printer Control Panel Display
18
Navigating through Screens in the Display
Table 2 shows the options available for navigating through the screens in the control panel
display.
Table 2 • Navigation
Idle Display
XXXXXXX
XXXXXXX
HOME MENU
SETTINGS
Home Menu
To move from icon to icon in the
Home menu, press any of the
ARROW buttons.
To select the highlighted menu
icon and enter the menu, press
OK.
Press LEFT SELECT to exit the
Home menu and return to the Idle
Display. The printer automatically
returns to the Idle Display after
15 seconds of inactivity in the
Home menu.
When an icon is selected, its
colors are reversed to highlight it.
SETTINGS menu icon
SETTINGS menu icon
highlighted
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Introduction
ZT230 Printer Control Panel Display
19
Table 2 • Navigation (Continued)
User Menus
XXXXXXX
▼
XXXXXXX
▲
Press LEFT SELECT to return to the Home menu.
▼and ▲ indicate that a value can be changed. Any
The printer automatically returns to the Home menu changes that you make are saved immediately.
after 15 seconds of inactivity in a user menu.
Press the UP ARROW or DOWN ARROW to
scroll through accepted values.
XXX
To scroll through the items in a user menu, press the A word in the bottom-right corner of the display
LEFT ARROW or RIGHT ARROW.
indicates an available action.
Press OK or press RIGHT SELECT to perform the
action shown.
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Introduction
ZT230 Printer Control Panel Display
20
SETTINGS Menu
Items in this menu are shown in the order in which they appear when you press the RIGHT
Adjust the Print Darkness
quality. If you set the darkness too high, the label image may print
unclearly, bar codes may not scan correctly, the ribbon may burn
DARKNESS
10
▼
▼
▼
▼
▲
▲
▲
▲
Select the Print Speed
PRINT SPEED
4.0
Set the Media Type
MEDIA TYPE
GAP/NOTCH
Select the Print Method
PRINT METHOD
THERMAL TRANS
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ZT230 Printer Control Panel Display
21
SETTINGS Menu (continued)
Items in this menu are shown in the order in which they appear when you press the RIGHT
Adjust the Tear-Off Position
TEAR OFF
0
▼
▼
▼
▼
▲
▲
▲
▲
Adjust the Print Width
PRINT WIDTH
0000
Select the Print Mode
PRINT MODE
TEAR OFF
Adjust the Label Left Position
Positive numbers move the left edge of the image toward the
numbers move the left edge of the image toward the left edge of
LEFT POSITION
0000
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ZT230 Printer Control Panel Display
22
SETTINGS Menu (continued)
Items in this menu are shown in the order in which they appear when you press the RIGHT
Set the Reprint Mode
When reprint mode is enabled, you can reprint the last label printed
either by issuing certain commands or by pressing the LEFT
ARROW on the control panel.
REPRINT MODE
OFF
▼
▲
Set the Maximum Label Length
(25.4 mm) greater than the actual label length plus the interlabel
the printer assumes that continuous media is loaded, and the printer
LABEL LENGTH MAX
39
▼
▲
Select the Display Language
If necessary, change the language that the printer displays. See
LANGUAGE
ENGLISH
▼
▲
Note • The selections for this parameter are displayed in
the actual languages to make it easier for you to find one
that you are able to read.
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ZT230 Printer Control Panel Display
23
SETTINGS Menu (continued)
Tools Menu Shortcut
• To be taken to the next user menu, press OK or press RIGHT
SELECT to select GO.
TOOLS MENU
GO
GO
PRINT INFORMATION
SETTINGS
START
• To continue to navigate in the same user menu, press the LEFT
ARROW or RIGHT ARROW.
GO
LANGUAGE
ENGLISH
DARKNESS
10
▼
▲
▼
▲
START
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Introduction
ZT230 Printer Control Panel Display
24
TOOLS Menu
Items in this menu are shown in the order in which they appear when you press the RIGHT
List the Printer Information*
Prints a printer configuration label.
PRINT INFORMATION
▼
▼
▼
▼
▲
SETTINGS
* Other options are available by scrolling.
PRINT
Set the Display Contrast
Change the contrast on the printer’s display.
LCD CONTRAST
13
▲
▲
▲
Select the Idle Display
Select the information shown on the printer’s display when the
printer is idle.
IDLE DISPLAY
FW VERSION
Set the Power-Up Action
POWER UP ACTION
CALIBRATE
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ZT230 Printer Control Panel Display
25
TOOLS Menu (continued)
Items in this menu are shown in the order in which they appear when you press the RIGHT
Set the Head-Close Action
HEAD CLOSE ACTION
▼
▲
CALIBRATE
Load Printer Defaults*
Use this menu item to restore all settings other than the network
settings back to the factory defaults. Use care when loading
defaults because you will need to reload all settings that you
changed manually.
LOAD DEFAULTS
FACTORY
▼
▲
LOAD
* Other options are available by scrolling.
Calibrate the Media and Ribbon Sensors
Use this menu item to adjust the sensitivity of the media and
ribbon sensors.
MEDIA/RIBBON CAL
information. For instructions on how to perform a calibration
procedure, see Calibrate the Ribbon and Media Sensors
START
Enable Communication Diagnostics Mode
DIAGNOSTIC MODE
DISABLED
▼
▲
information.
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Introduction
ZT230 Printer Control Panel Display
26
TOOLS Menu (continued)
Items in this menu are shown in the order in which they appear when you press the RIGHT
Is ZBI Enabled?
This menu item indicates if the Zebra Basic Interpreter (ZBI 2.0™)
option is enabled on your printer. If you would like to purchase this
option, contact your Zebra reseller for more information.
ZBI ENABLED?
NO
Run a ZBI Program*
If ZBI programs exist on your printer, they are listed. If no
program exists, NONE is listed.
RUN ZBI PROGRAM
(*NONE*)
▼
▲
If you wish to run a ZBI program that you have downloaded to
your printer, select it from this menu, and then press
RIGHT SELECT to select RUN. If no program exists, the RUN
option does not perform an action.
RUN
* This menu item appears only if ZBI is enabled on your printer
and no ZBI program is running.
Stop a ZBI Program*
If a ZBI program is running, the printer lists it. If you wish to stop
the program, press RIGHT SELECT to select STOP.
STOP ZBI PROGRAM
(*NONE*)
▼
▲
* This menu item appears only if ZBI is enabled on your printer
and a ZBI program is running.
STOP
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ZT230 Printer Control Panel Display
27
TOOLS Menu (continued)
Network Menu Shortcut
• To be taken to the next user menu, press OK or press RIGHT
SELECT to select GO.
NETWORK MENU
GO
GO
NO PRINT SERVER
INSTALLED
IP ADDRESS
000.000.000.000
NEXT
• To continue to navigate in the same user menu, press the LEFT
ARROW or RIGHT ARROW.
ZBI ENABLED?
NO
GO
RUN ZBI PROGRAM
PRINT INFORMATION
SETTINGS
(*NONE*)
▼
▲
NEXT
START
STOP ZBI PROGRAM
(*NONE*)
▼
▲
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ZT230 Printer Control Panel Display
28
NETWORK Menu
Items in this menu are shown in the order in which they appear when you press the RIGHT
No Print Server Message*
* If no print server is installed, this message displays in place of
NO PRINT SERVER
the print server menu items.
INSTALLED
Set the Printer’s IP Address*
IP ADDRESS
000.000.000.000
PERMANENT. To allow any saved changes to take effect, use
RESET NETWORK on page 30 to reset the print server.
▼
▲
NEXT
* This menu item appears only if a wired or wireless print server
is installed in your printer.
Set the Subnet Mask*
SUBNET MASK
000.000.000.000
PERMANENT. To allow any saved changes to take effect, use
RESET NETWORK on page 30 to reset the print server.
▼
▲
NEXT
* This menu item appears only if a wired or wireless print server
is installed in your printer.
Set the Default Gateway*
GATEWAY
000.000.000.000
PERMANENT. To allow any saved changes to take effect, use
RESET NETWORK on page 30 to reset the print server.
▼
▲
NEXT
* This menu item appears only if a wired or wireless print server
is installed in your printer.
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Introduction
ZT230 Printer Control Panel Display
29
NETWORK Menu (continued)
Items in this menu are shown in the order in which they appear when you press the RIGHT
Set the IP Resolution Method*
selects the IP address. If a dynamic option is chosen, this
parameter tells the method(s) by which the wired or wireless print
IP PROTOCOL
ALL
▼
▲
* This menu item appears only if a wired or wireless print server
is installed in your printer.
View the Active Print Server*
Only one print server (wired or wireless) can be installed at a time.
Therefore, the print server installed is the active print server.
ACTIVE PRINT SERVER
INTERNAL WIRED
* This menu item, which cannot be modified from the control
panel, appears only if a wired or wireless print server is
installed in your printer.
View the MAC Address*
MAC ADDRESS
00-05-9A-3C-78-00
* This menu item, which cannot be modified from the control
panel, appears only if a wired or wireless print server is
installed in your printer.
View the ESSID Value*
for your wireless network. This setting, which cannot be modified
from the control panel, gives the ESSID for the current wireless
ESSID
125
* This menu item, which cannot be modified from the control
panel, appears only if a wireless print server is installed in your
printer.
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ZT230 Printer Control Panel Display
30
NETWORK Menu (continued)
Items in this menu are shown in the order in which they appear when you press the RIGHT
Print the Network Settings*
This option prints a network configuration label, which lists the
settings for any print server that is installed.
PRINT INFORMATION
NETWORK
▼
▲
* Other options are available by scrolling.
PRINT
Reset the Network Settings*
RESET NETWORK
RESET
* This menu item appears only if a wired or wireless print server
is installed in your printer.
Load Network Defaults*
Use this menu item to restore all print server and network settings
back to the factory defaults. Use care when loading defaults
because you will need to reload all settings that you changed
manually.
LOAD DEFAULTS
NETWORK
▼
▲
LOAD
* This menu item appears only if a wired or wireless print server
is installed in your printer. Other options are available by
scrolling.
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ZT230 Printer Control Panel Display
31
NETWORK Menu (continued)
Language Menu Shortcut
• To be taken to the next user menu, press OK or press the
RIGHT SELECT to select GO.
LANGUAGE MENU
GO
GO
LANGUAGE
▼
ENGLISH
▲
• To continue to navigate in the same user menu, press the LEFT
ARROW or RIGHT ARROW.
GO
LOAD DEFAULTS
NETWORK
IP ADDRESS
000.000.000.000
▼
▲
NEXT
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ZT230 Printer Control Panel Display
32
LANGUAGE Menu
Items in this menu are shown in the order in which they appear when you press the RIGHT
Select the Display Language
LANGUAGE
ENGLISH
▼
▲
Note • The selections for this parameter are displayed in
the actual languages to make it easier for you to find one
that you are able to read.
Enable ZPL Override
Enable this menu item to allow certain ZPL commands to override
the printer’s current settings.
ZPL OVERRIDE
ENABLED
▼
▼
▼
▲
▲
▲
Set the Command Character Value
COMMAND CHAR
^ (5E)
Set the Control Character Value
CONTROL CHAR
~ (7E)
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ZT230 Printer Control Panel Display
33
LANGUAGE Menu (continued)
Items in this menu are shown in the order in which they appear when you press the RIGHT
Set the Delimiter Character Value
DELIMITER CHAR
, (2C)
▼
▲
Set the ZPL Mode
ZPL MODE
ZPL II
▼
▲
Sensors Menu Shortcut
• To be taken to the next user menu, press OK or press RIGHT
SELECT to select GO.
SENSORS MENU
GO
GO
SENSOR TYPE
▼
▲
TRANSMISSIVE
• To continue to navigate in the same user menu, press the LEFT
ARROW or RIGHT ARROW.
GO
ZPL MODE
ZPL II
LANGUAGE
ENGLISH
▼
▲
▼
▲
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ZT230 Printer Control Panel Display
34
SENSORS Menu
Items in this menu are shown in the order in which they appear when you press the RIGHT
Select the Media Sensor
SENSOR TYPE
REFLECTIVE
▼
▲
Calibrate the Media and Ribbon Sensors
Use this menu item to adjust the sensitivity of the media and
ribbon sensors.
MEDIA/RIBBON CAL
For instructions on how to perform a calibration procedure, see
START
Print a Sensor Profile*
Use this menu item to print a sensor profile.
PRINT INFORMATION
SENSOR PROFILE
for more information.
▼
▲
* Other options are available by scrolling.
PRINT
Set the Sensitivity of the Label Sensor
Important • This value is set during sensor calibration. Do
not change this setting unless you are told to do so by
Zebra Technical Support or by an authorized service
technician.
LABEL SENSOR
000
▼
▲
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ZT230 Printer Control Panel Display
35
SENSORS Menu (continued)
Items in this menu are shown in the order in which they appear when you press the RIGHT
Set the Intensity of the Take Label LED
Important • This value is set during sensor calibration. Do
not change this setting unless you are told to do so by
Zebra Technical Support or by an authorized service
technician.
TAKE LABEL
▼
▲
000
Ports Menu Shortcut
• To be taken to the next user menu, press OK or press RIGHT
SELECT to select GO.
PORTS MENU
GO
GO
BAUD RATE
▼
▲
9600
• To continue to navigate in the same user menu, press the LEFT
ARROW or RIGHT ARROW.
GO
TAKE LABEL
000
SENSOR TYPE
TRANSMISSIVE
▼
▲
▼
▲
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ZT230 Printer Control Panel Display
36
PORTS Menu
Items in this menu are shown in the order in which they appear when you press the RIGHT
Set the Baud Rate
BAUD RATE
9600
▼
▼
▼
▼
▲
▲
▲
▲
Set the Data Bits Value
DATA BITS
8
Set the Parity Value
PARITY
NONE
Set the Host Handshake Protocol Value
HOST HANDSHAKE
XON/XOFF
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ZT230 Printer Control Panel Display
37
PORTS Menu (continued)
Settings Menu Shortcut
• To be taken to the next user menu, press OK or press RIGHT
SELECT to select GO.
SETTINGS MENU
GO
GO
DARKNESS
▼
10
▲
START
• To continue to navigate in the same user menu, press the LEFT
ARROW or RIGHT ARROW.
GO
HOST HANDSHAKE
XON/XOFF
BAUD RATE
9600
▼
▲
▼
▲
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Printer Setup and Operation
Types of Media
38
Types of Media
Important • Zebra strongly recommends the use of Zebra-brand supplies for continuous
high-quality printing. A wide range of paper, polypropylene, polyester, and vinyl stock has
been specifically engineered to enhance the printing capabilities of the printer and to prevent
Your printer can use various types of media:
• Standard media—Most standard media uses an adhesive backing that sticks individual
labels or a continuous length of labels to a liner. Standard media can come on rolls or in a
• Tag stock—Tags are usually made from a heavy paper. Tag stock does not have adhesive
or a liner, and it is typically perforated between tags. Tag stock can come on rolls or in a
Table 3 • Roll and Fanfold Media
Media Type
How It Looks
Description
Non-Continuous
Roll Media
Roll media is wound on a core that can be 1 in. to 3 in. (25 to
76 mm) in diameter. Individual labels or tags are separated by
one or more of the following methods:
•
Web media separates labels by gaps, holes, or notches.
•
•
Black mark media uses pre-printed black marks on the
back side of the media to indicate label separations.
Perforated media has perforations that allow the labels or
tags to be separated from each other easily. The media may
also have black marks or other separations between labels
or tags.
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Printer Setup and Operation
39
Types of Media
Table 3 • Roll and Fanfold Media (Continued)
How It Looks Description
Media Type
Non-Continuous
Fanfold Media
Fanfold media is folded in a zigzag pattern. Fanfold media can
have the same label separations as non-continuous roll media.
The separations would fall on or near the folds.
Continuous
Roll Media
Roll media is wound on a core that can be 1 in. to 3 in. (25 to
76 mm) in diameter.
Continuous roll media does not have gaps, holes, notches, or
black marks to indicate label separations. This allows the
image to be printed anywhere on the label. Sometimes a cutter
is used to cut apart individual labels.
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Printer Setup and Operation
Ribbon Overview
40
Ribbon Overview
Ribbon is a thin film that is coated on one side with wax, resin, or wax resin, which is
transferred to the media during the thermal transfer process. The media determines whether
you need to use ribbon and how wide the ribbon must be.
When ribbon is used, it must be as wide as or wider than the media being used. If the ribbon is
narrower than the media, areas of the printhead are unprotected and subject to premature wear.
When to Use Ribbon
Thermal transfer media requires ribbon for printing while direct thermal media does not.
To determine if ribbon must be used with a particular media, perform a media scratch test.
To perform a media scratch test, complete these steps:
1. Scratch the print surface of the media rapidly with your fingernail.
2. Did a black mark appear on the media?
If a black mark...
Then the media is...
Does not appear on the media
Appears on the media
Thermal transfer. A ribbon is required.
Direct thermal. No ribbon is required.
Coated Side of Ribbon
only use ribbon that is coated on the outside. If you are unsure which side of a particular roll of
ribbon is coated, perform an adhesive test or a ribbon scratch test to determine which side is
coated.
Figure 7 • Ribbon Coated on Outside or Inside
Outside
Inside
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Printer Setup and Operation
41
Ribbon Overview
Adhesive Test
If you have labels available, perform the adhesive test to determine which side of a ribbon is
coated. This method works well for ribbon that is already installed.
To perform an adhesive test, complete these steps:
1. Peel a label from its liner.
2. Press a corner of the sticky side of the label to the outer surface of the roll of ribbon.
3. Peel the label off of the ribbon.
4. Observe the results. Did flakes or particles of ink from the ribbon adhere to the label?
If ink from the ribbon...
Then...
Adhered to the label
The ribbon is coated on the outside and can be
used in this printer.
Did not adhere to the label
The ribbon is coated on the inside and cannot
be used in this printer.
To verify this, repeat the test on the other
surface of the roll of ribbon.
Ribbon Scratch Test
Perform the ribbon scratch test when labels are unavailable.
To perform a ribbon scratch test, complete these steps:
1. Unroll a short length of ribbon.
2. Place the unrolled section of ribbon on a piece of paper with the outer surface of the
ribbon in contact with the paper.
3. Scratch the inner surface of the unrolled ribbon with your fingernail.
4. Lift the ribbon from the paper.
5. Observe the results. Did the ribbon leave a mark on the paper?
If the ribbon...
Then...
Left a mark on the paper
The ribbon is coated on the outside and can be
used in this printer.
Did not leave a mark on the The ribbon is coated on the inside and cannot
paper
be used in this printer.
To verify this, repeat the test on the other
surface of the roll of ribbon.
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Printer Setup and Operation
Ribbon Overview
42
Notes • ___________________________________________________________________
__________________________________________________________________________
__________________________________________________________________________
__________________________________________________________________________
__________________________________________________________________________
__________________________________________________________________________
__________________________________________________________________________
__________________________________________________________________________
__________________________________________________________________________
__________________________________________________________________________
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2
Printer Setup and
Operation
This section assists the technician with initial setup and operation of the printer.
Contents
Handling the Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44
Unpack and Inspect the Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44
Store the Printer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44
Ship the Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44
Select a Location for the Printer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45
Select a Data Communication Interface. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46
Data Cables . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48
Connect the Printer to a Power Source . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49
Power Cord Specifications. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50
Select a Print Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52
Load the Ribbon. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55
Load the Media . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60
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Printer Setup and Operation
Handling the Printer
44
Handling the Printer
This section describes how to handle your printer.
Unpack and Inspect the Printer
When you receive the printer, immediately unpack it and inspect for shipping damage.
• Save all packing materials.
• Check all exterior surfaces for damage.
• Raise the media door, and inspect the media compartment for damage to components.
If you discover shipping damage upon inspection:
• Immediately notify the shipping company and file a damage report.
• Keep all packaging material for shipping company inspection.
• Notify your authorized Zebra reseller
Important • Zebra Technologies is not responsible for any damage incurred during the
shipment of the equipment and will not repair this damage under warranty.
Store the Printer
If you are not placing the printer into immediate operation, repackage it using the original
packing materials. You may store the printer under the following conditions:
• Temperature: –40°F to 140°F (–40° to 60°C)
• Relative humidity: 5% to 85% non-condensing
Ship the Printer
If you must ship the printer:
• Turn off (O) the printer, and disconnect all cables.
• Remove any media, ribbon, or loose objects from the printer interior.
• Close the printhead.
• Carefully pack the printer into the original container or a suitable alternate container to
avoid damage during transit. A shipping container can be purchased from Zebra if the
original packaging has been lost or destroyed.
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Select a Location for the Printer
45
Select a Location for the Printer
Select a location for the printer that meets these conditions:
• Surface: The surface where the printer will be located must be solid, level, and of
sufficient size and strength to hold the printer.
• Space: The area where the printer will be located must include enough space for
ventilation and for accessing the printer components and connectors. To allow for proper
ventilation and cooling, leave open space on all sides of the printer.
Caution • Do not place any padding or cushioning material behind or under the printer
because this restricts air flow and could cause the printer to overheat.
• Power: The printer should be within a short distance of an appropriate power outlet that is
easily accessible.
• Data communication interfaces: The printer must be within range of your WLAN radio
(if applicable) or within an acceptable range for other connectors to reach your data source
(usually a computer). For more information on maximum cable lengths and configuration,
• Operating conditions: Your printer is designed to function in a wide range of
environmental and electrical conditions, including a warehouse or factory floor. Table 4
shows the temperature and relative humidity requirements for the printer when it is
operating.
Table 4 • Operating Temperature and Humidity
Mode
Temperature
Relative Humidity
Thermal Transfer
Direct Thermal
41° to 104°F (5° to 40°C)
32° to 104°F (0° to 40°C)
20 to 85% non-condensing
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Printer Setup and Operation
Select a Data Communication Interface
46
Select a Data Communication Interface
You may connect your printer to a computer using one or more of the available connections.
option or a parallel port may also be present on your printer.
Figure 8 • Communication Interfaces
Serial port
USB 2.0 port
Table 5 on page 47 provides basic information about data communication interfaces that you
can use to connect your printer to a computer. You may send label formats to the printer
through any data communication interface that is available. Select an interface that is
supported by both your printer and your computer or your Local Area Network (LAN).
Caution • Ensure that the printer power is off (O) before connecting data communications
cables. Connecting a data communications cable while the power is on (I) may damage the
printer.
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Table 5 • Data Communication Interfaces
Standard or
Option
Interface
Description
RS-232 Serial
Standard
Limitations and Requirements
•
•
Maximum cable length of 50 ft (15.24 m).
You may need to change printer parameters to match the host
computer.
•
You need to use a null-modem adaptor to connect to the printer
if using a standard modem cable.
Connections and Configuration The baud rate, number of
data and stop bits, the parity, and the XON/XOFF or DTR control
must match those of the host computer.
USB
Standard
Option
Limitations and Requirements
•
•
Maximum cable length of 16.4 ft (5 m).
No printer parameter changes required to match the host
computer.
Connections and Configuration No additional
configuration is necessary.
8-bit Parallel data
interface
Limitations and Requirements
•
•
•
Maximum cable length of 10 ft (3 m).
Recommended cable length of 6 ft (1.83 m).
No printer parameter changes required to match the host
computer.
•
A wired or wireless print server (if installed) takes up this port
on the printer.
Connections and Configuration No additional
configuration is necessary.
Wired Ethernet print
server
Option
Limitations and Requirements
•
•
Can print to the printer from any computer on your LAN.
Can communicate with the printer through the printer’s web
pages.
•
•
The printer must be configured to use your LAN.
A parallel connection or a wireless print server (if installed)
takes up this port on the printer.
Caution • Be careful not to plug a USB cable into a wired
Ethernet print server connector on the printer because doing so
will damage the Ethernet connector.
Connections and Configuration Refer to the ZebraNet
Wired and Wireless Print Servers User Guide for configuration
instructions. A copy of this manual is available at
http://www.zebra.com/manuals or on the user CD that came with
your printer.
Note • To use this connection, you may need to remove a
factory-installed plug that is designed to keep someone
from accidentally plugging a USB connector into this port.
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Select a Data Communication Interface
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Table 5 • Data Communication Interfaces (Continued)
Standard or
Option
Interface
Description
Wireless print server
Option
Limitations and Requirements
•
Can print to the printer from any computer on your Wireless
Local Area Network (WLAN).
•
Can communicate with the printer through the printer’s web
pages.
•
•
The printer must be configured to use your WLAN.
A parallel connection or a wired print server (if installed) takes
up this port on the printer.
Configuration Refer to the ZebraNet Wired and Wireless Print
Servers User Guide for configuration instructions. A copy of this
user CD that came with your printer.
Data Cables
You must supply all data cables for your application.
Ethernet cables do not require shielding, but all other data cables must be fully shielded and
fitted with metal or metallized connector shells. Unshielded data cables may increase radiated
emissions above the regulated limits.
To minimize electrical noise pickup in the cable:
• Keep data cables as short as possible.
• Do not bundle the data cables tightly with the power cords.
• Do not tie the data cables to power wire conduits.
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Printer Setup and Operation
Connect the Printer to a Power Source
49
Connect the Printer to a Power Source
The AC power cord must have a three-prong female connector on one end that plugs into the
mating AC power connector at the rear of the printer. If a power cable was not included with
Caution • For personnel and equipment safety, always use an approved three-conductor
power cord specific to the region or country intended for installation. This cord must use an
IEC 320 female connector and the appropriate region-specific three-conductor grounded
plug configuration.
To connect the printer to a power source, complete these steps:
1. Plug the female end of the A/C power cord into the A/C power connector on the back of
the printer.
2. Plug the male end of the A/C power cord into an appropriate power outlet.
115 V AC
230 V AC
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Connect the Printer to a Power Source
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3. Turn on (I) the printer.
The printer boots up and performs a self-test. The printer reports its status through the
colors and combinations).
Power Cord Specifications
Caution • For personnel and equipment safety, always use an approved three-conductor
power cord specific to the region or country intended for installation. This cord must use an
IEC 320 female connector and the appropriate region-specific, three-conductor grounded
plug configuration.
Depending on how your printer was ordered, a power cord may or may not be included. If one
refer to the following guidelines:
• The overall cord length must be less than 9.8 ft. (3 m).
• The cord must be rated for at least 10 A, 250 V.
• The chassis ground (earth) must be connected to ensure safety and reduce electromagnetic
interference.
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Figure 9 • Power Cord Specifications
2
3
1
4
AC power plug for your country—This should bear the certification
mark of at least one of the known international safety organizations
1
3-conductor HAR cable or other cable approved for your country.
IEC 320 connector—This should bear the certification mark of at
Length ≤ 9.8 ft. (3 m). Rating 10 Amp, 250 VAC.
2
3
4
Figure 10 • International Safety Organization Certification Symbols
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Printer Setup and Operation
Select a Print Mode
52
Select a Print Mode
Use a print mode that matches the media being used and the printer options available
Table 6 • Print Modes and Printer Options
Print Mode
When to Use/Printer Options Required
Use for most applications. This mode can
Printer Actions
Tear-Off
The printer prints label formats as it
receives them. The printer operator can tear
off the printed labels any time after they
print.
(default setting) be used with any printer options and most
media types.
Roll media in Tear-Off mode
(shown using thermal transfer media with ribbon loaded)
Fanfold media in Tear-Off mode
(shown using direct thermal media and no ribbon)
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Select a Print Mode
Table 6 • Print Modes and Printer Options
Print Mode
When to Use/Printer Options Required
Printer Actions
Peel-Off
Use if the printer has the Peel-Off option or The printer peels the label from the liner
the Liner Take-Up option.*
during printing and then pauses until the
label is removed. The liner exits the front of
the printer.
•
In Peel-Off mode, the liner exits the
front of the printer.
•
In Peel-Off mode with Liner Take-Up,
the liner winds onto the liner take-up
spindle or the rewind spindle.
* The Liner Take-Up option is available only on
the ZT230 printer.
Peel-Off mode
(shown without a ribbon system)
Peel-Off mode with Liner Take-Up*
(shown using direct thermal media and no ribbon)
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Select a Print Mode
54
Table 6 • Print Modes and Printer Options
When to Use/Printer Options Required Printer Actions
Print Mode
Cutter
Use if the printer has a cutter option when
you want the labels to be cut apart.
The printer prints a label and then cuts it
free.
Cutter mode
(shown using direct thermal media and no ribbon)
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Printer Setup
Load the Ribbon
55
Load the Ribbon
Note • This section applies only to printers that have the Thermal Transfer option installed.
Ribbon is used only with thermal transfer labels. For direct thermal labels, do not load ribbon
in the printer. To determine if ribbon must be used with a particular media, see When to Use
Caution • While performing any tasks near an open printhead, remove all rings, watches,
hanging necklaces, identification badges, or other metallic objects that could touch the
printhead. You are not required to turn off the printer power when working near an open
printhead, but Zebra recommends it as a precaution. If you turn off the power, you will lose
all temporary settings, such as label formats, and you must reload them before you resume
printing.
Important • Use ribbon that is wider than the media to protect the printhead from wear.
Ribbon must be coated on the outside.
To load ribbon, complete these steps:
1. Raise the media door.
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2.
Caution • The printhead may be hot and could cause severe burns. Allow the
printhead to cool.
Rotate the printhead-open lever (1) counterclockwise to release the print mechanism (2).
1
2
3. Position the ribbon with the loose end unrolling clockwise.
4. Place the roll of ribbon on the ribbon supply spindle. Push the roll back as far as it will go.
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5. Your printer shipped with an empty ribbon core on the ribbon take-up spindle. If this core
is no longer there, place an empty ribbon core on the ribbon take-up spindle. Push the core
back as far as it will go.
6. Slide the ribbon under the print mechanism.
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7. Wind the ribbon clockwise around the core on the ribbon take-up spindle. Turn the spindle
enough to wind the ribbon around it several times.
8. If media is already loaded, rotate the printhead-open lever clockwise until it locks the
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9. Close the media door.
10. If necessary, press PAUSE to enable printing.
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Printer Setup
Load the Media
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Load the Media
Use the instructions in this section for loading roll or fanfold media in any print mode.
Caution • While performing any tasks near an open printhead, remove all rings, watches,
hanging necklaces, identification badges, or other metallic objects that could touch the
printhead. You are not required to turn off the printer power when working near an open
printhead, but Zebra recommends it as a precaution. If you turn off the power, you will lose
all temporary settings, such as label formats, and you must reload them before you resume
printing.
To load media, complete these steps:
1. Raise the media door.
2.
Caution • The printhead may be hot and could cause severe burns. Allow the
printhead to cool.
Rotate the printhead-open lever (1) counterclockwise to release the printhead
mechanism (2).
1
2
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Load the Media
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3. Insert media into the printer. Follow the instructions for roll or fanfold media, as
appropriate.
Fanfold Media
Roll Media
a. Remove and discard any tags or
labels that are dirty or that are held by
adhesives or tape.
a. Slide out and flip down the media
supply guide.
b. Slide out and flip down the media
b. Insert the fanfold media through the
supply guide.
rear of the printer.
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Load the Media
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Fanfold Media (Continued)
Roll Media (Continued)
c. Place the roll of media on the media
supply hanger. Push the roll back as
far as it will go.
c. Drape the media over the media
supply hanger.
d. Flip up the media supply guide.
d. Flip up the media supply guide.
e. Slide in the media supply guide until
e. Slide in the media supply guide until
it touches the edge of the roll.
it touches the edge of the media.
f. Continue with the remaining steps as
shown for roll media.
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Load the Media
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4. Slide the outer media guide all the way out.
5. Slide the media under the media dancer assembly and the print mechanism. Allow the end
of the media to extend out of the front of the printer.
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Load the Media
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6. Make sure that the media passes through the slot in the transmissive media sensor (1) and
under the inner media guide (2). The media should just touch the back of the transmissive
media sensor slot.
1
2
7. In which print mode will your printer be operating? (For more information on print
If using…
Then…
Tear-Off mode
Continue with Final Steps for
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Load the Media
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If using…
Then…
Cutter mode
Continue with Final Steps for Cutter
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Load the Media
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9. Rotate the printhead-open lever clockwise until it locks the printhead in place.
11. Close the media door.
12. Press PAUSE to exit pause mode and enable printing.
The printer may perform a label calibration or feed a label, depending on your settings.
print.
Media loading in Tear-Off mode is complete.
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Load the Media
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15. Extend the media approximately 18 in. (500 mm) out of the printer.
16. Remove the exposed labels so that only the liner remains.
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Load the Media
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17. Feed the liner behind the peel assembly. Make sure that the end of the liner falls outside of
the printer.
18. Complete this step only if you want to use Peel-Off mode with Liner Take-Up. Your
printer must have the Liner Take-Up option installed.
18-a. Slide the liner into the slot in the liner take-up spindle (1).
1
18-b. Push the liner back until it touches the back plate of the liner take-up spindle
assembly.
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18-c. Wrap the liner around the liner take-up spindle and turn the spindle
counterclockwise to tighten the liner.
19.
Caution • Use the peel release lever and your right hand to close the peel assembly.
Do not use your left hand to assist in closing. The top edge of the peel roller/assembly
could pinch your fingers.
Close the peel assembly using the peel-off mechanism release lever.
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20. Slide in the outer media guide until it just touches the edge of the media.
21. Rotate the printhead-open lever clockwise until it locks the printhead in place.
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23. Close the media door.
24. Press PAUSE to exit pause mode and enable printing.
The printer may perform a label calibration or feed a label, depending on your settings.
print.
Media loading in Peel-Off mode is complete.
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Load the Media
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27. Slide in the outer media guide until it just touches the edge of the media.
28. Rotate the printhead-open lever clockwise until it locks the printhead in place.
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30. Close the media door.
31. Press PAUSE to exit pause mode and enable printing.
The printer may perform a label calibration or feed a label, depending on your settings.
print.
Media loading in Cutter mode is complete.
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3
Printer Configuration
and Adjustment
This section assists you with configuration of and adjustments to the printer.
Contents
Changing Printer Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78
Print Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79
Calibration and Diagnostic Tools . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83
Network Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 89
Language Settings. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 92
Sensor Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95
Port Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 96
Calibrate the Ribbon and Media Sensors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 98
Adjust the Printhead Pressure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 103
Adjust Ribbon Tension . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 106
Remove Used Ribbon . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 107
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Printer Configuration and Adjustment
Changing Printer Settings
78
Changing Printer Settings
This section presents the printer settings that you can change and identifies the tools for
changing them. These tools include the following:
®
• ZPL and Set/Get/Do (SGD) commands (See the Zebra Programming Guide for more
information.)
• The printer’s web pages when the printer has an active wired or wireless print server
connection (See the ZebraNet Wired and Wireless Print Servers User Guide for more
information.)
user CD that came with your printer.
This section contains the following subsections:
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Changing Printer Settings
Print Settings
Table 7 • Print Settings
Print
Darkness
Set the darkness to the lowest setting that provides good print quality. If you set the darkness
too high, the label image may print unclearly, bar codes may not scan correctly, the ribbon
may burn through, or the printhead may wear prematurely.
0.0 – 30.0
Accepted values:
^MD, ~SD
Related ZPL command(s):
SGD command used:
Control panel menu item:
Printer web page:
print.tone
View and Modify Printer Settings > General Setup >
Darkness
Print Speed
Select the speed for printing a label (given in inches per second). Slower print speeds
typically yield better print quality.
2, 3, 4, 5, 6
Accepted values:
^PR
Related ZPL command(s):
SGD command used:
Control panel menu item:
Printer web page:
media.speed
N/A
Media Type
Select the type of media that you are using.
•
If you select CONTINUOUS, you must include a label length in your label format (^LL
if you are using ZPL).
•
If you select GAP/NOTCH or MARK for various non-continuous media, the printer
feeds media to calculate the label length.
•
•
•
CONTINUOUS
GAP/NOTCH
MARK
Accepted values:
^MN
Related ZPL command(s):
SGD command used:
Control panel menu item:
Printer web page:
ezpl.media_type
View and Modify Printer Settings > Media Setup >
Media Type
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Changing Printer Settings
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Table 7 • Print Settings (Continued)
Print Method Specify if the printer is to use Direct Thermal mode (no ribbon) or Thermal Transfer mode
(using thermal transfer media and ribbon).
•
•
THERMAL TRANS
DIRECT THERMAL
Accepted values:
^MT
Related ZPL command(s):
SGD command used:
Control panel menu item:
Printer web page:
ezpl.print_method
View and Modify Printer Settings > Media Setup > Print
Method
Tear-Off
Position
If necessary, adjust the position of the media over the tear-off bar after printing.
•
Higher numbers move the media out (the tear line moves closer to the leading edge of
the next label).
•
Lower numbers move the media in (the tear line moves closer to the edge of the label
just printed).
1
2
Media direction
Factory-set tear line location at position 000
1
2
–120 to 120
Accepted values:
~TA
Related ZPL command(s):
SGD command used:
Control panel menu item:
Printer web page:
ezpl.tear_off
View and Modify Printer Settings > General Setup >
Tear Off
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Changing Printer Settings
Table 7 • Print Settings (Continued)
Print Width
Specify the width of the labels being used. The default value is the maximum width for the
printer, based on the printhead’s DPI value.
Note • Setting the width too narrow can result in portions of a label format not being
printed on the media. Setting the width too wide wastes formatting memory and can
cause the printer to print off of the label and onto the platen roller. This setting can
affect the horizontal position of the label format if the image was inverted using the
^POIZPL II command.
0000 to 1248 dots
^PW
Accepted values:
Related ZPL command(s):
SGD command used:
Control panel menu item:
Printer web page:
ezpl.print_width
View and Modify Printer Settings > Media Setup >
Print Width
Print Mode
Select a print mode that is compatible with your printer options.
For information about how the print mode selections work with different printer options, see
•
•
•
TEAR OFF
CUTTER
Accepted values:
PEEL (use this value for peel-off or liner take-up
printing)
^MM
Related ZPL command(s):
SGD command used:
Control panel menu item:
Printer web page:
media.printmode
View and Modify Printer Settings > General Setup >
Print Mode
Label Left
Position
If necessary, shift the print position horizontally on the label. Positive numbers move the left
edge of the image toward the center of the label by the number of dots selected, while
negative numbers move the left edge of the image toward the left edge of the label.
–9999 to 9999
Accepted values:
Related ZPL command(s):
SGD command used:
Control panel menu item:
Printer web page:
^LS
zpl.left_position
View and Modify Printer Settings > Advanced Setup >
Left Position
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82
Table 7 • Print Settings (Continued)
Reprint
Mode
When reprint mode is enabled, you can reprint the last label printed by pressing and holding
PAUSE + CANCEL on the printer’s control panel.
•
•
ON
OFF
Accepted values:
Related ZPL command(s):
SGD command used:
Control panel menu item:
Printer web page:
^JZ
ezpl.reprint_mode
N/A
Maximum
Set the maximum label length to a value that is at least 1.0 in. (25.4 mm) greater than the
Label Length actual label length plus the interlabel gap. If you set the value to one that is smaller than the
label length, the printer assumes that continuous media is loaded, and the printer cannot
calibrate.
For example, if the label length is 6.0 inches (152 mm) including the interlabel gap, set the
parameter for at least 7.0 inches (178 mm).
1
3
2
Label length (including interlabel gap)
Interlabel gap
Set the maximum label length to approximately
this value
1
2
3
0 to the maximum label length supported by the printer
Accepted values:
Related ZPL command(s):
SGD command used:
Control panel menu item:
Printer web page:
^ML
ezpl.label_length_max
View and Modify Printer Settings > Media Setup >
Maximum Length
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Changing Printer Settings
Calibration and Diagnostic Tools
Table 8 • Calibration and Diagnostic Tools
Print the specified information on one or more labels.
Print
Information
•
•
•
SETTINGS—prints the printer configuration
label.
NETWORK—prints the settings for any print
server that is installed.
FORMATS—prints the available formats stored
in the printer’s RAM, Flash memory, or optional
memory card.
Accepted values:
•
•
IMAGES—prints the available images stored in
the printer’s RAM, Flash memory, or optional
memory card.
FONTS—prints the available fonts in the printer,
including standard printer fonts plus any optional
fonts. Fonts may be stored in RAM or Flash
memory.
•
BARCODES—prints the available bar codes in
the printer. Bar codes may be stored in RAM or
Flash memory.
•
•
ALL—prints the previous six labels.
SENSOR PROFILE—shows the sensor settings
compared to actual sensor readings. To interpret
the results of the sensor profile, see Sensor Profile
Settings: ~WC
Network: ~WL
Sensor profile: ~JG
Others: ^WD
Related ZPL command(s):
SGD command used:
none
Control panel menu item:
Settings and Network: Do one of the following:
Control panel key(s):
Printer web page:
•
•
Hold CANCEL during printer power-up.
Hold FEED + CANCEL for 2 seconds when
the printer is in the Ready state.
Sensor profile: Hold FEED + CANCEL during
printer power-up.
View and Modify Printer Settings >
Print Listings on Label
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84
Table 8 • Calibration and Diagnostic Tools (Continued)
Change the contrast on the printer’s display. (ZT230 only)
LCD Contrast
3 to 15
Accepted values:
Related ZPL command(s):
SGD command used:
Control panel menu item:
Printer web page:
none
display.contrast
N/A
Idle Display
Select the information shown on the printer’s display when the printer is idle.
(ZT230 only)
•
•
•
•
•
•
FW VERSION
IP ADDRESS
MM/DD/YY 24 HR
M/DD/YY 12 HR
DD/MM/YY 24 HR
DD/MM/YY 12 HR
Accepted values:
Related ZPL command(s):
SGD command used:
Control panel menu item:
Printer web page:
none
device.idle_display_format
N/A
Power-Up Action Set the Power-Up Action
Set the action for the printer to take during the power-up sequence.
•
CALIBRATE adjusts sensor levels and thresholds, determines the label length, and
feeds the media to the next web.
•
•
FEED—feeds the labels to the first registration point.
LENGTH determines the label length using current sensor values, and feeds the
media to the next web.
•
•
NO MOTION tells the printer not to move the media. You must manually ensure
that the web is positioned correctly, or press feed to position the next web.
SHORT CAL sets the media and web thresholds without adjusting sensor gain,
determines the label length, and feeds the media to the next web.
•
•
•
•
•
CALIBRATE
FEED
LENGTH
NO MOTION
SHORT CAL
Accepted values:
^MF
Related ZPL command(s):
SGD command used:
Control panel menu item:
Printer web page:
ezpl.power_up_action
View and Modify Printer Settings > Calibration
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85
Changing Printer Settings
Table 8 • Calibration and Diagnostic Tools (Continued)
Head-Close
Action
Set the Head-Close Action
Set the action for the printer to take when you close the printhead.
•
CALIBRATE adjusts sensor levels and thresholds, determines the label length, and
feeds the media to the next web.
•
•
FEED—feeds the labels to the first registration point.
LENGTH determines the label length using current sensor values, and feeds the
media to the next web.
•
•
NO MOTION tells the printer not to move the media. You must manually ensure
that the web is positioned correctly, or press feed to position the next web.
SHORT CAL sets the media and web thresholds without adjusting sensor gain,
determines the label length, and feeds the media to the next web.
•
•
•
•
•
CALIBRATE
FEED
LENGTH
NO MOTION
SHORT CAL
Accepted values:
^MF
Related ZPL command(s):
SGD command used:
Control panel menu item:
Printer web page:
ezpl.head_close_action
View and Modify Printer Settings > Calibration
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86
Table 8 • Calibration and Diagnostic Tools (Continued)
Load Printer or Print Server Defaults
Load Defaults
•
FACTORY—Restores all printer settings other than the network settings back to the
factory defaults. Use care when loading defaults because you will need to reload all
settings that you changed manually.
•
NETWORK—Reinitializes the printer’s wired or wireless print server. With a
wireless print server, the printer will also reassociate with your wireless network.
LAST SAVED—Loads settings from the last permanent save.
•
•
•
•
FACTORY
NETWORK
LAST SAVED
Accepted values:
Factory: ^JUF
Network: ^JUN
Last saved: ^JUR
Related ZPL command(s):
none
SGD command used:
Control panel menu item:
Control panel key(s):
Factory: Hold FEED + PAUSE during printer
power-up to reset the printer parameters to factory
values.
Network: Hold CANCEL + PAUSE during printer
power-up to reset the network parameters to factory
values.
Last saved: N/A
Factory: View and Modify Printer Settings >
Restore Default Configuration
Printer web page:
Network: Print Server Settings > Reset Print
Server
Last saved: View and Modify Printer Settings >
Restore Saved Configuration
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Changing Printer Settings
Table 8 • Calibration and Diagnostic Tools (Continued)
Media and
Calibrate the printer to adjust the sensitivity of the media and ribbon sensors.
Ribbon Sensor
Calibration
For complete instructions on how to perform a calibration procedure, see Calibrate the
N/A
Accepted values:
~JC
Related ZPL command(s):
SGD command used:
Control panel menu item:
Control panel key(s):
ezpl.manual_calibration
Hold PAUSE + FEED + CANCEL for 2 seconds to
initiate calibration.
The calibration procedure cannot be initiated through
the web pages. See the following web page for
settings that are set during sensor calibration:
Printer web page:
View and Modify Printer Settings > Calibration
Important • Do not change these settings
unless you are told to do so by Zebra
Technical Support or by an authorized service
technician.
Communication
Use this diagnostics tool to cause the printer to output the hexadecimal values for all
Diagnostics Mode data received by the printer.
•
•
DISABLED
ENABLED
Accepted values:
~JDto enable, ~JEto disable
device.diagnostic_print
Related ZPL command(s):
SGD command used:
Control panel menu item:
Control panel key(s):
Hold PAUSE + FEED for 2 seconds when the
printer is in the Ready state.
Printer web page:
N/A
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88
Table 8 • Calibration and Diagnostic Tools (Continued)
Enable ZBI
Zebra Basic Interpreter (ZBI 2.0™) is a programming option that may be purchased for
your printer. If you would like to purchase this option, contact your Zebra reseller for
more information.
Accepted values:
N/A
none
Related ZPL command(s):
SGD command used:
zbi.key(identifies if the ZBI 2.0 option is enabled
or disabled on the printer)
Control panel menu item:
Printer web page:
N/A
Run a ZBI
Program
If you have ZBI installed, you may choose to run a ZBI program that you have
downloaded to your printer.
N/A
Accepted values:
^JI, ~JI
Related ZPL command(s):
SGD command used:
Control panel menu item:
Printer web page:
zbi.control.run
Directory Listing
Stop a ZBI
Program
If your printer is running a ZBI program, you may stop that program.
N/A
Accepted values:
~JQ
Related ZPL command(s):
SGD command used:
Control panel menu item:
Printer web page:
zbi.control.terminate
Directory Listing
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89
Changing Printer Settings
Network Settings
Table 9 • Network Settings
View or Set the Printer’s IP Address
IP Address
Subnet Mask
Gateway
View and, if necessary, change the printer’s IP address.
Changes to this setting are saved only if IP PROTOCOL is set to PERMANENT. To
allow any saved changes to take effect, reset the print server (see Reset Network
000 to 255 for each field
Accepted values:
^ND
Related ZPL command(s):
SGD command used:
Wired: internal_wired.ip.addr
Wireless: ip.addr, wlan.ip.addr
Control panel menu item:
Printer web page:
View and Modify Printer Settings >
Network Communications Setup >
TCP/IP Settings
View or Set the Subnet Mask
View and, if necessary, change the subnet mask.
This menu item appears only if a wired or wireless print server is installed on your
printer. To save changes to this setting, set IP PROTOCOL to PERMANENT, and then
000 to 255 for each field
Accepted values:
^ND
Related ZPL command(s):
SGD command used:
Wired: internal_wired.ip.netmask
Wireless: wlan.ip.netmask
Control panel menu item:
Printer web page:
View and Modify Printer Settings >
Network Communications Setup >
TCP/IP Settings
View or Set the Default Gateway
View and, if necessary, change the default gateway.
This menu item appears only if a wired or wireless print server is installed on your
printer. To save changes to this setting, set IP PROTOCOL to PERMANENT, and then
000 to 255 for each field
Accepted values:
^ND
Related ZPL command(s):
SGD command used:
Wired: internal_wired.ip.gateway
Wireless: wlan.ip.gateway
Control panel menu item:
Printer web page:
View and Modify Printer Settings >
Network Communications Setup >
TCP/IP Settings
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Changing Printer Settings
90
Table 9 • Network Settings (Continued)
IP Protocol
Set the IP Resolution Method
This parameter tells if the user (permanent) or the server (dynamic) selects the
IP address. If a dynamic option is chosen, this parameter tells the method(s) by which
the wired or wireless print server receives the IP address from the server.
•
•
•
•
•
•
•
ALL
Accepted values:
GLEANING ONLY
RARP
BOOTP
DHCP
DHCP & BOOTP
PERMANENT
^ND
Related ZPL command(s):
SGD command used:
Wired: internal_wired.ip.protocol
Wireless: wlan.ip.protocol
Control panel menu item:
Printer web page:
View and Modify Printer Settings >
Network Communications Setup >
TCP/IP Settings
MAC Address
View the MAC Address
View the Media Access Control (MAC) address of the print server that is installed in the
printer (wired or wireless).
N/A
Accepted values:
none
Related ZPL command(s):
SGD command used:
Wired: internal_wired.mac_addr
Wireless: wlan.mac_addr
Control panel menu item:
Printer web page:
View and Modify Printer Settings >
Network Communications Setup >
Wireless Setup
ESSID
View the ESSID Value
The Extended Service Set Identification (ESSID) is an identifier for your wireless
network. This setting, which cannot be modified from the control panel, gives the
ESSID for the current wireless configuration.
32-character alphanumeric string (default 125)
Accepted values:
none
Related ZPL command(s):
SGD command used:
Control panel menu item:
Printer web page:
wlan.essid
View and Modify Printer Settings >
Network Communications Setup >
Wireless Setup
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Changing Printer Settings
Table 9 • Network Settings (Continued)
Reset Network
This option resets the wired or wireless print server. You must reset the print server to
allow any changes to the network settings to take effect.
N/A
Accepted values:
~WR
Related ZPL command(s):
SGD command used:
Control panel menu item:
Printer web page:
device.reset
Print Server Settings >
Factory Print Server Settings
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92
Language Settings
Table 10 • Language Settings
Language
If necessary, change the language that the printer displays.
This change affects the words shown on the following:
•
•
•
•
the Home menu
the user menus
error messages
the printer configuration label, the network configuration label, and other labels that you
can select to print through the user menus
Note • The selections for this parameter are displayed in the actual languages to
make it easier for you to find one that you are able to read.
ENGLISH, SPANISH, FRENCH, GERMAN, ITALIAN,
NORWEGIAN, PORTUGUESE, SWEDISH, DANISH,
SPANISH 2, DUTCH, FINNISH
Accepted values:
Related ZPL command(s):
SGD command used:
^KL
display.language
(SETTINGS menu) LANGUAGE on page 22
(LANGUAGE menu) LANGUAGE on page 32
Control panel menu item:
View and Modify Printer Settings > General Setup >
Language
Printer web page:
ZPL
Enable ZPL Override
Override
Enable this menu item to prevent the following ZPL commands from changing the printer’s
current settings:
• ^MM(print mode)
• ^MT(Direct Thermal or Thermal Transfer print method)
• ^MN(media type non-continuous or continuous)
When this menu item is disabled, these commands override the printer’s settings.
•
•
DISABLED
ENABLED
Accepted values:
none
Related ZPL command(s):
SGD command used:
Control panel menu item:
Printer web page:
zpl.zpl_override
none
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Changing Printer Settings
Table 10 • Language Settings (Continued)
Set the Format Command Prefix Value
Command
Character
The format command prefix is a two-digit hex value used as a parameter place marker in
ZPL/ZPL II format instructions. The printer looks for this hex character to indicate the start
of a ZPL/ZPL II format instruction.
Set the format command character to match what is used in your label formats.
Important • You cannot use the same hex value for the format command prefix,
control character, and delimiter characters. The printer must see different characters
to work properly. If you are setting the value through the control panel, the printer
will skip any value that is already in use.
Accepted values:
00 to FF
Related ZPL command(s):
SGD command used:
Control panel menu item:
Printer web page:
^CCor ~CC
zpl.caret
View and Modify Printer Settings > ZPL Control
Control
Set the Control Prefix Character Value
Character
The printer looks for this two-digit hex character to indicate the start of a ZPL/ZPL II
control instruction.
Set the control prefix character to match what is used in your label formats.
Accepted values:
00 to FF
Related ZPL command(s):
SGD command used:
Control panel menu item:
Printer web page:
^CTor ~CT
zpl.control_character
View and Modify Printer Settings > ZPL Control
Delimiter
Character
Set the Delimiter Character Value
The delimiter character is a two-digit hex value used as a parameter place marker in
ZPL/ZPL II format instructions.
Set the delimiter character to match what is used in your label formats.
Accepted values:
00 to FF
Related ZPL command(s):
SGD command used:
Control panel menu item:
Printer web page:
^CDor ~CD
zpl.delimiter
View and Modify Printer Settings > ZPL Control
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94
Table 10 • Language Settings (Continued)
Set the ZPL Mode
ZPL Mode
Select the mode that matches what is used in your label formats.
This printer accepts label formats written in either ZPL or ZPL II, eliminating the need to
rewrite any ZPL formats that already exist. The printer remains in the selected mode until it
is changed in one of the ways listed here.
•
•
ZPL II
ZPL
Accepted values:
Related ZPL command(s):
SGD command used:
Control panel menu item:
Printer web page:
^SZ
zpl.zpl_mode
View and Modify Printer Settings > ZPL Control
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Changing Printer Settings
Sensor Settings
Table 11 • Sensor Settings
Select the Media Sensor
Sensor Type
Select the media sensor that is appropriate for the media that you are using. The
reflective sensor can be used with all media types. The transmissive sensor should be
used only for simple gap media.
•
•
TRANSMISSIVE
REFLECTIVE
Accepted values:
^JS
Related ZPL command(s):
SGD command used:
Control panel menu item:
Printer web page:
device.sensor_select
View and Modify Printer Settings > Media Setup
Label Sensor
Set the Sensitivity of the Label Sensor
Important • This value is set during sensor calibration. Do not change this
setting unless you are told to do so by Zebra Technical Support or by an
authorized service technician.
0 – 255
Accepted values:
none
Related ZPL command(s):
SGD command used:
Control panel menu item:
Printer web page:
ezpl.label_sensor
View and Modify Printer Settings > Calibration
Take Label
Set the Intensity of the Take Label LED
Important • This value is set during sensor calibration. Do not change this
setting unless you are told to do so by Zebra Technical Support or by an
authorized service technician.
0 – 255
Accepted values:
none
Related ZPL command(s):
SGD command used:
Control panel menu item:
Printer web page:
ezpl.take_label
View and Modify Printer Settings > Calibration
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Port Settings
Table 12 • Port Settings
Set the Baud Rate
Select the baud value that matches the one being used by the host computer.
Baud Rate
•
•
•
•
•
•
•
•
115200
57600
38400
28800
19200
14400
9600
Accepted values:
4800
^SC
Related ZPL command(s):
SGD command used:
Control panel menu item:
Printer web page:
comm.baud
View and Modify Printer Settings >
Serial Communications Setup
Data Bits
Set the Data Bits Value
Select the data bits value that matches the one being used by the host computer.
•
•
7
8
Accepted values:
^SC
Related ZPL command(s):
SGD command used:
Control panel menu item:
Printer web page:
comm.data_bits
View and Modify Printer Settings >
Serial Communications Setup
Parity
Set the Parity Value
Select the parity value that matches the one being used by the host computer.
•
•
•
NONE
EVEN
ODD
Accepted values:
^SC
Related ZPL command(s):
SGD command used:
Control panel menu item:
Printer web page:
comm.parity
View and Modify Printer Settings >
Serial Communications Setup
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Changing Printer Settings
Table 12 • Port Settings (Continued)
Host Handshake Set the Host Handshake Protocol Value
Select the handshake protocol that matches the one being used by the host computer.
•
•
•
XON/XOFF
RTS/CTS
DSR/DTR
Accepted values:
^SC
Related ZPL command(s):
SGD command used:
Control panel menu item:
Printer web page:
comm.handshake
View and Modify Printer Settings >
Serial Communications Setup
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Calibrate the Ribbon and Media Sensors
98
Calibrate the Ribbon and Media Sensors
Use the procedure in this section to calibrate the printer, which adjusts the sensitivity of the
media and ribbon sensors.
Important • Follow the calibration procedure exactly as presented. All of the steps must be
performed even if only one of the sensors requires adjustment. You may press and hold
CANCEL at any step in this procedure to cancel the process.
To perform sensor calibration, complete these steps:
1. With the printer in the Ready state, initiate media and ribbon calibration in one of these
ways:
•
•
Press and hold PAUSE + FEED + CANCEL for 2 seconds.
Send the ezpl.manual_calibrationSGD command to the printer. See the
Zebra Programming Guide for more information about this command.
•
ZT230 printer only:
a. Navigate to the following menu item on the control panel display. This item is
located under the TOOLS menu and the SENSORS menu. See ZT230 Printer
and accessing the menus.
MEDIA/RIBBON CAL
START
b. Press RIGHT SELECT to select START.
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The printer does the following:
•
•
•
The STATUS light and SUPPLIES light flash yellow once.
The PAUSE light blinks yellow.
The control panel (ZT230 printer only) displays:
MEDIA/RIBBON CAL
LOAD BACKING
REMOVE RIBBON
2.
Caution • The printhead may be hot and could cause severe burns. Allow the
printhead to cool.
Rotate the printhead-open lever (1) counterclockwise to release the print mechanism (2).
1
2
3. Extend the media approximately 8 in. (203 mm) out of the printer.
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4. Remove the exposed labels so that only the liner remains.
5. Pull the media into the printer so that only the backing is between the media sensors.
6. Remove the ribbon (if used).
7. Rotate the printhead-open lever clockwise until it locks the printhead in place.
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Calibrate the Ribbon and Media Sensors
101
8. Press PAUSE to begin the media calibration process.
•
•
•
The PAUSE light turns off.
The SUPPLIES light flashes.
The control panel (ZT230 printer only) displays:
MEDIA/RIBBON CAL
CALIBRATING
PLEASE WAIT
When the process is complete:
•
•
•
The SUPPLIES light stops flashing.
The PAUSE light flashes yellow.
The control panel (ZT230 printer only) displays:
MEDIA/RIBBON CAL
RELOAD ALL
CONTINUE
9. Rotate the printhead-open lever (1) counterclockwise to release the print mechanism (2).
1
2
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Calibrate the Ribbon and Media Sensors
102
10. Pull the media forward until a label is positioned under the media sensors.
11. Reload the ribbon (if used).
12. Close the printhead.
13. Close the media door.
14. Press PAUSE to enable printing.
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103
Adjust the Printhead Pressure
Adjust the Printhead Pressure
You may need to adjust printhead pressure if printing is too light on one side, if you use thick
media, or if the media drifts from side to side during printing. Use the lowest printhead
pressure necessary to produce good print quality.
half-mark increments.
Figure 11 • Printhead Pressure Adjustment Dials
1
2
Inside dial
Outside dial
1
2
If necessary, adjust the printhead pressure adjustment dials as follows:
If the media... Then...
Requires higher pressure to print Increase both dials one position.
well
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Adjust the Printhead Pressure
104
If the media...
Then...
Shifts left while printing
Increase the outside dial setting one position.
OR
Decrease the inside dial setting one position.
Shifts right while printing
Increase the inside dial setting one position.
OR
Decrease the outside dial setting one position.
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105
Adjust the Printhead Pressure
If the media...
Then...
Increase the inside dial setting one position.
Prints too lightly on the left side
of the label.
Prints too lightly on the right side Increase the outside dial setting one position.
of the label.
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Printer Configuration and Adjustment
Adjust Ribbon Tension
106
Adjust Ribbon Tension
For the printer to operate correctly, the ribbon supply spindle and ribbon take-up spindle must
use the same tension setting (normal or low tension). Use the normal tension setting
Normal Tension Setting To place the ribbon spindles in the normal position, firmly pull
setting for most applications.
Figure 12 • Normal Tension Setting (Spindle End Caps Pulled Out)
Low Tension Setting To place a spindle in the low-tension position, firmly push in the
necessary, such as if the ribbon causes scuff marks at the beginning of a roll or if normal
tension causes the ribbon to stall at the end of the roll.
Figure 13 • Ribbon Spindles— Low Tension Setting
(Spindle End Caps Pushed In)
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Printer Configuration and Adjustment
107
Remove Used Ribbon
Remove Used Ribbon
Remove used ribbon from the ribbon take-up spindle each time you change the roll of ribbon.
To remove used ribbon, complete these steps:
1. Has the ribbon run out?
If the ribbon...
Ran out
Then
Continue with the next step.
Did not run out
a. Cut or break the ribbon before the ribbon take-up
spindle.
b. Continue with the next step.
2. Slide the core with the used ribbon off of the ribbon take-up spindle.
3. Discard the used ribbon. You may reuse the empty core from the ribbon supply spindle by
moving it to the ribbon take-up spindle.
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Remove Used Ribbon
108
Notes • ___________________________________________________________________
__________________________________________________________________________
__________________________________________________________________________
__________________________________________________________________________
__________________________________________________________________________
__________________________________________________________________________
__________________________________________________________________________
__________________________________________________________________________
__________________________________________________________________________
__________________________________________________________________________
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Routine Maintenance
This section provides routine cleaning and maintenance procedures.
Contents
Cleaning Schedule and Procedures. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 110
Clean the Printhead and Platen Roller. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 112
Clean the Peel Assembly. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 116
Clean the Cutter Module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 120
Replacing Printer Components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 124
Ordering Replacement Parts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 124
Recycling Printer Components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 124
Lubrication . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 124
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Cleaning Schedule and Procedures
110
Cleaning Schedule and Procedures
Routine preventive maintenance is a crucial part of normal printer operation. By taking good
care of your printer, you can minimize the potential problems that you might have with it and
help to achieve and to maintain your standards for print quality.
Over time, the movement of media or ribbon across the printhead wears through the protective
ceramic coating, exposing and eventually damaging the print elements (dots). To avoid
abrasion:
• Clean the printhead frequently.
• Minimize printhead pressure and burn temperature (darkness) settings by optimizing the
balance between the two.
• When using Thermal Transfer mode, ensure that the ribbon is as wide or wider than the
media to prevent exposing the printhead elements to the more abrasive label material.
Important • Zebra is not responsible for damage caused by the use of cleaning fluids on this
printer.
recommended cleaning schedule. These intervals are intended as guidelines only. You may
have to clean more often, depending upon your application and media.
.
Table 13 • Recommended Cleaning Schedule
Area
Method
Solvent*
Solvent*
Air blow
Air blow
Solvent*
Solvent*
Solvent*
Solvent*
Interval
Printhead
Direct Thermal Mode: After every roll of
media (or 500 feet of fanfold media).
Platen roller
Thermal Transfer Mode: After every roll of
ribbon.
Media sensors
Ribbon sensor
Media path
Ribbon path
Pinch roller (part of Peel-Off option)
Cutter
If cutting continuous,
After every roll of media (or more often,
module
pressure-sensitive media
depending upon your application and media).
If cutting tag stock or label Solvent* and
After every two or three rolls of media.
liner material
air blow
Solvent*
Air blow
Tear-off/peel-off bar
Take-label sensor
Once a month.
Once every six months.
* Zebra recommends using Preventive Maintenance Kit (part number 47362). In place of this kit, you may use a clean swab
dipped in a solution of isopropyl alcohol (minimum 90%) and deionized water (maximum 10%).
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Cleaning Schedule and Procedures
111
Clean the Exterior, the Media Compartment, and the Sensors
Over time, dust, grime, and other debris may build up on the outside and inside of your printer,
particularly in a harsh operating environment.
Printer Exterior
You may clean the exterior surfaces of the printer with a lint-free cloth and a small amount of a
mild detergent, if necessary. Do not use harsh or abrasive cleaning agents or solvents.
Important • Zebra is not responsible for damage caused by the use of cleaning fluids on this
printer.
Media Compartment and Sensors
To clean the sensors, complete these steps:
1. Brush, air blow, or vacuum any accumulated paper lint and dust away from the media and
ribbon paths.
2. Brush, air blow, or vacuum any accumulated paper lint and dust away from the
sensors (1).
1
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Cleaning Schedule and Procedures
112
Clean the Printhead and Platen Roller
Inconsistent print quality, such as voids in the bar code or graphics, may indicate a dirty
Caution • While performing any tasks near an open printhead, remove all rings, watches,
hanging necklaces, identification badges, or other metallic objects that could touch the
printhead. You are not required to turn off the printer power when working near an open
printhead, but Zebra recommends it as a precaution. If you turn off the power, you will lose
all temporary settings, such as label formats, and you must reload them before you resume
printing.
-
Note • For printers with a peel assembly, keep the peel assembly closed while cleaning the
platen roller to reduce the risk of bending the tear-off/peel-off bar.
Figure 14 • Location of the Printhead and Platen Roller
1
2
Printhead assembly
Platen roller
1
2
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113
Caution • The printhead may be hot and could cause severe burns. Allow the printhead
to cool.
Caution • Before touching the printhead assembly, discharge any built-up static electricity
by touching the metal printer frame or by using an antistatic wriststrap and mat.
To clean the printhead and platen roller, complete these steps:
1. Raise the media door.
2.
Caution • The printhead may be hot and could cause severe burns. Allow the
printhead to cool.
Rotate the printhead-open lever (1) upward to release the print mechanism (2).
1
2
3. Remove the ribbon (if used) and the media.
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114
4. Using the swab from a Zebra Preventive Maintenance Kit, wipe along the brown strip on
the printhead assembly from end to end. In place of the Preventive Maintenance Kit, you
may use a clean swab dipped in a solution of isopropyl alcohol (minimum 90%) and
deionized water (maximum 10%). Allow the solvent to evaporate.
5. While manually rotating the platen roller, clean it thoroughly with the swab. Allow the
solvent to evaporate.
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Cleaning Schedule and Procedures
115
7. Rotate the printhead-open lever downward until it locks the printhead in place.
8. Close the media door.
The printer is ready to operate.
9. Press PAUSE to exit pause mode and enable printing.
The printer may perform a label calibration or feed a label, depending on your settings.
Note • If performing this procedure does not improve print quality, try cleaning the
printhead with Save-A-Printhead cleaning film. This specially coated material removes
contamination buildup without damaging the printhead. Call your authorized Zebra
reseller for more information.
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Cleaning Schedule and Procedures
116
Clean the Peel Assembly
The peel assembly, which is part of the Peel-Off and Liner Take-Up options, consists of
several spring-loaded rollers to ensure the proper roller pressure. Clean the pinch roller and
tear-off/peel-off bar if adhesive buildup begins to affect peel performance.
Caution • Do not use your left hand to assist in closing the Peel assembly. The top edge of
the Peel roller/assembly could pinch your fingers.
If adhesive buildup affects peel-off performance, complete these steps:
1. Raise the media door.
2.
Caution • The printhead may be hot and could cause severe burns. Allow the
printhead to cool.
Rotate the printhead-open lever (1) counterclockwise to release the print mechanism (2).
1
2
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Cleaning Schedule and Procedures
117
3. Push down the peel-off mechanism release lever to open the peel assembly.
4. Remove any media liner to expose the pinch roller.
5. While manually rotating the pinch roller, clean it thoroughly with the swab from the
Preventive Maintenance Kit (part number 47362). In place of the Preventive Maintenance
Kit, you may use a clean swab dipped in a solution of isopropyl alcohol (minimum 90%)
and deionized water (maximum 10%). Allow the solvent to evaporate.
6. Use the swab to remove excess adhesive from the tear-off/peel-off bar. Allow the solvent
to evaporate.
Important • Apply minimum force when cleaning the tear-off/peel-off bar. Excessive
force can cause the tear-off/peel-off bar to bend, which could have a negative effect on
peel performance.
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Cleaning Schedule and Procedures
118
8.
Caution • Use the peel release lever and your right hand to close the peel assembly.
Do not use your left hand to assist in closing. The top edge of the peel roller/assembly
could pinch your fingers.
Close the peel assembly using the peel-off mechanism release lever.
9. Rotate the printhead-open lever clockwise until it locks the printhead in place.
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Cleaning Schedule and Procedures
119
10. Close the media door.
The printer is ready to operate.
11. Press PAUSE to exit pause mode and enable printing.
The printer may perform a label calibration or feed a label, depending on your settings.
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Cleaning Schedule and Procedures
120
Clean the Cutter Module
If the cutter is not cutting the labels cleanly or if it jams with labels, clean the cutter.
Caution • For personnel safety, always power off and unplug the printer before performing
this procedure.
To clean the cutter module, complete these steps:
1. Raise the media door.
2. Turn the printer off (O), and unplug the printer from its power source.
3. Remove media that is loaded through the cutter module.
4. Loosen and remove the thumbscrew and lock washer on the cutter shield.
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Cleaning Schedule and Procedures
121
5.
Caution • The cutter blade is sharp. Do not touch or rub the blade with your fingers.
Remove the cutter shield.
6. If necessary, rotate the cutter motor thumbscrew to fully expose the V-shaped cutter
blade (1).
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Cleaning Schedule and Procedures
122
7. Using the swab from the Preventive Maintenance Kit (part number 47362), wipe along the
upper cutting surface (1) and the cutter blade (2). In place of the Preventive Maintenance
Kit, you may use a clean swab dipped in a solution of isopropyl alcohol (minimum 90%)
and deionized water (maximum 10%). Allow the solvent to evaporate.
1
2
8.
Caution • The cutter blade is sharp. For operator safety, replace the cutter shield.
Replace the cutter shield (1) and secure it with the thumbscrew and lock washer that you
removed earlier (2).
1
2
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Cleaning Schedule and Procedures
123
9. Close the media door.
10. Plug the printer into its power source, and then turn on (I) the printer.
The cutter blade returns to its operating position.
11. If the cutter continues to perform unsatisfactorily, contact an authorized service
technician.
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Replacing Printer Components
124
Replacing Printer Components
Some printer components, such as the printhead and platen roller, may wear out over time and
can be replaced easily. Regular cleaning may extend the life of some of these components. See
Table 13 on page 110 for the recommended cleaning intervals.
Ordering Replacement Parts
For optimal printing quality and proper printer performance across our product line, Zebra
strongly recommends the use of genuine Zebra™ supplies as part of the total solution.
Specifically, the ZT210, ZT220, and ZT230 printers are designed to work only with genuine
Zebra™ printheads, thus maximizing safety and print quality.
Contact your authorized Zebra reseller for part ordering information, or see Contacts
on page 11 for contact addresses and telephone numbers.
Recycling Printer Components
The majority of this printer’s components are recyclable. The printer’s main logic board may
include a battery that you should dispose of properly.
Do not dispose of any printer components in unsorted municipal waste. Please dispose of the
battery according to your local regulations, and recycle the other printer components
according to your local standards. For more information, see
Lubrication
No lubrication is needed for this printer.
Caution • Some commercially available lubricants will damage the finish and the
mechanical parts if used on this printer.
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5
Troubleshooting
This section provides information about errors that you might need to troubleshoot. Assorted
diagnostic tests are included.
Contents
Troubleshooting Checklist . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 126
Meaning of Indicator Lights . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 127
Printing Issues . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 129
Ribbon Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 132
Error Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 134
Communications Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 138
Miscellaneous Issues. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 139
Printer Diagnostics. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 141
Power-On Self Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 141
CANCEL Self Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 142
PAUSE Self Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 143
FEED Self Test. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 144
FEED + PAUSE Self Test. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 147
CANCEL + PAUSE Self Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 147
Communication Diagnostics Test. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 148
Sensor Profile . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 149
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Troubleshooting Checklist
126
Troubleshooting Checklist
If an error condition exists with the printer, review this checklist:
Are noncontinuous labels being treated as continuous labels? If yes, calibrate the printer.
Is the printer reporting a ribbon error when ribbon is loaded properly? If yes, calibrate the
printer.
If the labels are not printing or advancing correctly, review this checklist:
Are you using a label that is narrower than the maximum print width? Adjust the print
width, if necessary.
Does the printhead need to be adjusted? If yes, adjust the toggle pressure on the printhead.
Do the sensors need to be calibrated? If yes, calibrate the printer.
If none of the above suggestions correct the problem, review this checklist:
results to help identify the problem.
information.
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Meaning of Indicator Lights
127
Meaning of Indicator Lights
The indicator lights on the control panel show the current status of the printer (Table 14
Table 14 • Status of Printer As Shown by Indicator Lights
STATUS light steady green (other lights steady yellow for
2 seconds during printer power-up)
The printer is ready.
PAUSE light steady yellow.
The printer is paused.
STATUS light steady red
SUPPLIES light steady red
The media supply is out. The printer needs attention and
cannot continue without user intervention.
STATUS light steady red
SUPPLIES light flashing red
The ribbon supply is out. The printer needs attention and
cannot continue without user intervention.
STATUS light steady yellow
SUPPLIES light flashing yellow
The printer is in Direct Thermal mode, which does not
require ribbon; however, ribbon is installed in the printer.
STATUS light steady red
PAUSE light steady yellow
The printhead is open. The printer needs attention and
cannot continue without user intervention.
STATUS light steady yellow
The printhead is over temperature.
Caution • The printhead may be hot and could
cause severe burns. Allow the printhead to cool.
STATUS light flashing yellow
This indicator light flashing indicates one of the following:
•
•
•
The printhead is under temperature.
The power supply is over temperature.
The main logic board (MLB) is over temperature.
STATUS light steady red
PAUSE light steady red
DATA light steady red
The printhead was replaced with one that is not a genuine
Zebra™ printhead. Install a genuine Zebra™ printhead to
continue.
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Meaning of Indicator Lights
128
Table 14 • Status of Printer As Shown by Indicator Lights (Continued)
STATUS light flashing red
The printer is unable to read the dpi setting of the
printhead.
Printers with a ZebraNet wired Ethernet option
NETWORK light off
No Ethernet link is available.
NETWORK light steady green
A 100 Base link was found.
NETWORK light steady yellow
A 10 Base link was found.
NETWORK light steady red
An Ethernet error condition exists. The printer is not
connected to your network.
Printers with a ZebraNet wireless option
NETWORK light off
A radio was found during power-up. The printer is
attempting to associate with the network. The light flashes
red while the printer associates with the network. The light
then flashes yellow while the printer is authenticating with
the network.
NETWORK light steady green
The radio is associated with your network and
authenticated, and the WLAN signal is strong.
NETWORK light flashing green
WLAN—The radio is associated with your network and
authenticated, but the WLAN signal is weak.
NETWORK light steady red
A WLAN error condition exists. The printer is not
connected to your network.
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129
Printing Issues
Printing Issues
Table 15 identifies possible issues with printing or print quality, the possible causes, and the
recommended solutions.
Table 15 • Printing Issues
Issue
Possible Cause
Recommended Solution
General print quality The printer is set at the
For optimal print quality, set the print speed to
the lowest possible setting for your application
via control panel, the driver, or the software. You
may want to perform the FEED Self Test
on page 144 to determine the optimal settings for
your printer.
issues
incorrect print speed.
the print speed.
You are using an incorrect
combination of labels and
ribbon for your application.
1. Switch to a different type of media or ribbon
to try to find a compatible combination.
2. If necessary, consult your authorized Zebra
reseller or distributor for information and
advice.
The printer is set at an incorrect For optimal print quality, set the darkness to the
darkness level.
lowest possible setting for your application. You
may want to perform the FEED Self Test
on page 144 to determine the ideal darkness
setting.
change the darkness setting.
The printhead is dirty.
Clean the printhead and platen roller. See Clean
Incorrect or uneven printhead
pressure.
Set the printhead pressure to the minimum
needed for good print quality. See Adjust the
Loss of printing
registration on labels.
Excessive vertical
drift in top-of-form
registration.
The platen roller is dirty.
Clean the printhead and platen roller. See Clean
Media guides are positioned
improperly.
Ensure that the media guides are properly
The media type is set
incorrectly.
Set the printer for the correct media type
(gap/notch, continuous, or mark). See Media
Long tracks of
missing print on
several labels
Print element damaged.
Wrinkled ribbon.
Call a service technician.
See wrinkled ribbon causes and solutions in
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Printing Issues
130
Table 15 • Printing Issues (Continued)
Issue
Possible Cause
Recommended Solution
Fine, angular gray
lines on blank labels
Wrinkled ribbon.
See wrinkled ribbon causes and solutions in
Printing too light or
too dark over the
entire label
The media or ribbon is not
designed for high-speed
operation.
Replace supplies with those recommended for
high-speed operation.
You are using an incorrect
combination of media and
ribbon for your application.
1. Switch to a different type of media or ribbon
to try to find a compatible combination.
2. If necessary, consult your authorized Zebra
reseller or distributor for information and
advice.
You are using ribbon with
direct thermal media.
Direct thermal media does not require ribbon. To
determine if you are using direct thermal media,
perform the label scratch test in When to Use
Incorrect or uneven printhead
pressure.
Set the printhead pressure to the minimum
needed for good print quality. See Adjust the
Smudge marks on
labels
The media or ribbon is not
designed for high-speed
operation.
Replace supplies with those recommended for
high-speed operation.
Misregistration/skips The printer is not calibrated.
labels
Calibrate the printer. See Calibrate the Ribbon
Improper label format.
Check your label format and correct it as
necessary.
Misregistration and
misprint of one to
three labels
The platen roller is dirty.
Clean the printhead and platen roller. See Clean
Media does not meet
specifications.
Use media that meets specifications. See Media
Vertical drift in
top-of-form position
The platen roller is dirty.
Clean the printhead and platen roller. See Clean
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Troubleshooting
131
Printing Issues
Table 15 • Printing Issues (Continued)
Possible Cause Recommended Solution
Issue
Vertical image or
label drift
The printer is using
non-continuous labels but is
Set the printer for the correct media type
(gap/notch, continuous, or mark—see Media
necessary (see Calibrate the Ribbon and Media
The media sensor is calibrated
improperly.
Calibrate the printer. See Calibrate the Ribbon
The platen roller is dirty.
Clean the printhead and platen roller. See Clean
Improper printhead pressure
settings (toggles).
Adjust the printhead pressure to ensure proper
functionality. See Adjust the Printhead Pressure
The media or ribbon is loaded
incorrectly.
Ensure that the media and ribbon are loaded
Incompatible media.
You must use media that meets the printer
specifications. Ensure that the interlabel gaps or
notches are 2 to 4 mm and consistently placed
The bar code printed The bar code is not within
on a label does not
scan.
specifications because the print the darkness or print speed settings as necessary.
is too light or too dark.
There is not enough blank
space around the bar code.
Leave at least 1/8 in. (3.2 mm) between the bar
code and other printed areas on the label and
between the bar code and the edge of the label.
Auto Calibrate failed. The media or ribbon is loaded
Ensure that the media and ribbon are loaded
incorrectly.
media or ribbon.
The sensors are dirty or
positioned improperly.
Ensure that the sensors are clean and properly
positioned.
The media type is set
incorrectly.
Set the printer for the correct media type
(gap/notch, continuous, or mark). See Media
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Ribbon Problems
132
Ribbon Problems
Table 16 identifies problems that may occur with ribbon, the possible causes, and the
recommended solutions.
Table 16 • Ribbon Problems
Problem
Possible Cause
Recommended Solution
Broken or melted
ribbon
Darkness setting too high.
darkness setting.
The ribbon is coated on the
Replace the ribbon with one coated on the
in this printer.
Ribbon slips or does
not advance correctly incorrectly.
Ribbon tension is set
Change the tension settings on the ribbon
spindles. See Adjust Ribbon Tension
Wrinkled ribbon
Incorrect burn temperature.
For optimal print quality, set the darkness to the
lowest possible setting for your application. You
may want to perform the FEED Self Test
on page 144 to determine the ideal darkness
setting.
change the darkness setting.
Incorrect or uneven printhead
pressure.
Set the printhead pressure to the minimum
needed for good print quality. See Adjust the
Media not feeding properly;
“walking” from side to side.
Make sure that media is snug by adjusting the
media guide, or call a service technician.
The printhead or platen roller
may be installed incorrectly.
Call a service technician.
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Ribbon Problems
133
Table 16 • Ribbon Problems (Continued)
Problem
Possible Cause
The printer may have been
calibrated without ribbon.
Later, ribbon was inserted
without the user recalibrating
the printer or loading printer
defaults.
Recommended Solution
The printer does not
detect when the
ribbon runs out.
Calibrate the printer, this time using ribbon, or
load printer defaults. See Calibrate the Ribbon
In thermal transfer
mode, the printer did
not detect the ribbon
even though it is
loaded correctly.
The printer indicates The printer was not calibrated
that ribbon is out, for the label and ribbon being
Calibrate the printer. See Calibrate the Ribbon
even though ribbon is used.
loaded correctly.
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Troubleshooting
Error Messages
134
Error Messages
possible causes, and the recommended solutions.
Table 17 • Error Messages
Possible Cause
Display/
Indicator Lights
Recommended Solution
The printhead is not fully
closed.
Close the printhead
completely.
HEAD OPEN
CLOSE HEAD
The printhead open sensor is
not working properly.
Call a service technician to
replace the sensor.
STATUS light steady red
PAUSE light steady yellow
The media is not loaded or is
loaded incorrectly.
Load media correctly.
MEDIA OUT
LOAD MEDIA
Misaligned media sensor.
Check the position of the
media sensor.
STATUS light steady red
SUPPLIES light steady red
The printer is set for
noncontinuous media, but
continuous media is loaded.
1. Install the proper media
type, or reset printer for the
current media type.
2. Calibrate the printer. See
Ribbon is loaded, but the
printer is set for direct thermal direct thermal media. If you
mode.
Ribbon is not required with
WARNING
RIBBON IN
are using direct thermal media,
remove the ribbon. This error
message will not affect
printing.
STATUS light steady yellow
SUPPLIES light flashing yellow
If you are using thermal
transfer media, which requires
ribbon, set the printer for
Thermal Transfer mode. See
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Error Messages
135
Table 17 • Error Messages (Continued)
Display/
Indicator Lights
Possible Cause
Recommended Solution
In thermal transfer mode:
1. Load ribbon correctly. See
ALERT
RIBBON OUT
•
•
•
ribbon is not loaded
ribbon is loaded incorrectly
the ribbon sensor is not
detecting ribbon
2. Calibrate the printer. See
STATUS light steady yellow
SUPPLIES light flashing yellow
•
media is blocking the
ribbon sensor
In thermal transfer mode, the
printer did not detect the
ribbon even though it is loaded
correctly.
1. Print a sensor profile (see
on page 83). The ribbon
out threshold (2) is likely
too high, above the line that
indicates where the ribbon
is detected (1).
1
2
2. Calibrate the printer (see
load printer defaults (see
If you are using direct thermal Set the printer for Direct
media, the printer is waiting
for ribbon to be loaded
Thermal mode. Refer to the
User Guide for information
because it is incorrectly set for about changing the print
thermal transfer mode.
method.
The printhead was replaced
with one that is not a genuine
Zebra™ printhead.
Install a genuine Zebra™
printhead.
PH NOT AUTHENTICATED
REPLACE PRINTHEAD
STATUS light steady red
PAUSE light steady red
DATA light steady red
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Troubleshooting
Error Messages
136
Table 17 • Error Messages (Continued)
Possible Cause
Display/
Indicator Lights
Recommended Solution
Caution • The printhead may be hot enough to cause
PRINT HEAD OVERTEMP
PRINTING HALTED
severe burns. Allow the printhead to cool.
The printhead is over
temperature.
Allow the printer to cool.
Printing automatically resumes
when the printhead elements
cool to an acceptable operating
temperature.
STATUS light steady yellow
If this error persists, consider
changing where the printer is
located or using a slower print
speed.
Caution • An improperly connected printhead data or
power cable can cause these error messages. The
printhead may be hot enough to cause severe burns.
Allow the printhead to cool.
HEAD COLD
PRINTING HALTED
THERMISTOR
REPLACE PRINTHEAD
The printhead data cable is not Call a service technician to
properly connected.
hook up the printhead
properly.
STATUS light steady yellow
The printhead has a faulty
thermistor.
Call a service technician to
replace the printhead.
The printer shows one of these messages
or cycles between them.
Caution • An improperly connected printhead data or
power cable can cause this error message. The
printhead may be hot enough to cause severe burns.
Allow the printhead to cool.
HEAD COLD
PRINTING HALTED
STATUS light flashing yellow
The printhead temperature is
approaching its lower
operating limit.
Continue printing while the
printhead reaches the correct
operating temperature. If the
error remains, the environment
may be too cold for proper
printing. Relocate the printer
to a warmer area.
The printhead data cable is not Call a service technician to
properly connected.
hook up the printhead
properly.
The printhead has a faulty
thermistor.
Call a service technician to
replace the printhead.
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Error Messages
137
Table 17 • Error Messages (Continued)
Possible Cause
Display/
Indicator Lights
Recommended Solution
Caution • The cutter blade is sharp. Do not touch or
CUT ERROR
rub the blade with your fingers.
The cutter blade is in the
media path.
Turn off the printer power and
unplug the printer. Inspect the
cutter module for debris and
clean as needed following the
cleaning instructions in Clean
STATUS light steady red
PAUSE light steady yellow
There is not enough memory
to perform the function
specified on the second line of format or printer parameters.
Free up some of the printer’s
memory by adjusting the label
OUT OF MEMORY
STORING GRAPHIC
the error message.
One way to free up memory is
to adjust the print width to the
actual width of the label
OUT OF MEMORY
STORING FORMAT
instead of leaving the print
width set to the default. See
OUT OF MEMORY
STORING BITMAP
Ensure that the data is not
directed to a device that is not
installed or is unavailable.
OUT OF MEMORY
STORING FONT
If the problem persists, call a
service technician.
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Communications Problems
138
Communications Problems
Table 18 identifies problems with communications, the possible causes, and the recommended
solutions.
Table 18 • Communications Problems
Problem
Possible Cause
Recommended Solution
A label format was sent to The communication
Check the printer driver or software
the printer but was not
recognized. The DATA
light does not flash.
parameters are incorrect.
communications settings (if applicable).
If you are using serial communication, check
the serial port settings. See PORTS Menu
If you are using serial communication, make
sure that you are using a null modem cable or a
null modem adapter.
Check the printer’s handshake protocol setting.
The setting used must match the one being
used by the host computer. See Set the Host
If a driver is used, check the driver
communication settings for your connection.
A label format was sent to The serial communication
the printer. Several labels settings are incorrect.
print, then the printer
skips, misplaces, misses, or
distorts the image on the
Ensure that the flow control settings match.
Check the communication cable length. See
Table 5 on page 47 for requirements.
Check the printer driver or software
communications settings (if applicable).
label.
A label format was sent to The prefix and delimiter
Verify the prefix and delimiter characters. See
the printer but was not
recognized. The DATA
light flashes but no
printing occurs.
characters set in the printer
label format.
Incorrect data is being sent
to the printer.
Check the communication settings on the
computer. Ensure that they match the printer
settings.
If the problem continues, check the label
format.
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Troubleshooting
Miscellaneous Issues
139
Miscellaneous Issues
Table 19 identifies miscellaneous issues with the printer, the possible causes, and the
recommended solutions.
Table 19 • Miscellaneous Printer Problems
Problem
Possible Cause
Recommended Solution
The control panel
display shows a
language that I
cannot read
The language parameter was
changed through the control
panel or a firmware command.
1. On the control panel display, scroll
to LANGUAGE Menu.
2. Press OK to access the items in this
menu.
3. Use the UP ARROW or DOWN ARROW
to scroll through the language selections.
The selections for this parameter are
displayed in the actual languages to make it
easier for you to find one that you are able to
read.
4. Select the language that you want to display.
The display is missing The display may need
characters or parts of replacing.
characters
Call a service technician.
Changes in
parameter settings
did not take effect
Some parameters are set
incorrectly.
1. Check the parameters and change or reset if
necessary.
2. Turn the printer off (O) and then on (I).
A firmware command turned
off the ability to change the
parameter.
Refer to the Programming Guide for ZPL, ZBI,
Set-Get-Do, Mirror, and WML or call a service
technician.
A firmware command changed
the parameter back to the
previous setting.
If the problem persists, there
may be a problem with the
main logic board.
Call a service technician.
Non-continuous
labels are being
treated as continuous
labels.
The printer was not calibrated
for the media being used.
Calibrate the printer. See Calibrate the Ribbon
The printer is configured for
continuous media.
Set the printer for the correct media type
(gap/notch, continuous, or mark). See Media
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Troubleshooting
Miscellaneous Issues
140
Table 19 • Miscellaneous Printer Problems (Continued)
Possible Cause Recommended Solution
Problem
All indicator lights
are on, nothing is on
the display (if the
printer has a display),
and the printer
Internal electronic or firmware Call a service technician.
failure.
locks up.
The printer locks up
while running the
Power-On Self Test.
Main logic board failure.
Call a service technician.
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Troubleshooting
Printer Diagnostics
141
Printer Diagnostics
Self tests and other diagnostics provide specific information about the condition of the printer.
The self tests produce sample printouts and provide specific information that helps determine
the operating conditions for the printer.
Important • Use full-width media when performing self tests. If your media is not wide
enough, the test labels may print on the platen roller. To prevent this from happening, check
the print width, and ensure that the width is correct for the media that you are using.
Each self test is enabled by pressing a specific control panel key or combination of keys while
turning on (I) the printer power. Keep the key(s) pressed until the first indicator light turns off.
The selected self test automatically starts at the end of the Power-On Self Test.
Note •
•
•
When performing these self tests, do not send data to the printer from the host.
If your media is shorter than the label to be printed, the test label continues on the next
label.
•
When canceling a self test prior to its actual completion, always reset the printer by
turning it off (O) and then on (l).
Power-On Self Test
A Power-On Self Test (POST) is performed each time the printer is turned on (l). During this
test, the control panel lights (LEDs) turn on and off to ensure proper operation. At the end of
this self test, only the STATUS LED remains lit. When the Power-On Self Test is complete, the
media is advanced to the proper position.
To initiate the Power-On Self Test, complete these steps:
1. Turn on (I) the printer.
The POWER LED illuminates. The other control panel LEDs and the LCD monitor the
progress and indicate the results of the individual tests. All messages during the POST
display in English; however, if the test fails, the resulting messages cycle through the
international languages as well.
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Printer Diagnostics
142
CANCEL Self Test
The CANCEL self test prints a printer configuration label and a network configuration label.
To perform the CANCEL Self Test, complete these steps:
1. Turn off (O) the printer.
2. Press and hold CANCEL while turning on (I) the printer. Hold CANCEL until the first
control panel light turns off.
Figure 16 • Sample Network
Configuration Label
Figure 15 • Sample Printer
Configuration Label
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Printer Diagnostics
143
PAUSE Self Test
This self test can be used to provide the test labels required when making adjustments to the
printer’s mechanical assemblies or to determine if any printhead elements are not working.
Figure 17 shows a sample printout.
To perform a PAUSE self test, complete these steps:
1. Turn off (O) the printer.
2. Press and hold PAUSE while turning on (I) the printer. Hold PAUSE until the first control
panel light turns off.
•
The initial self test prints 15 labels at the printer’s slowest speed, and then
automatically pauses the printer. Each time PAUSE is pressed, an additional 15 labels
Figure 17 • PAUSE Test Label
•
•
•
•
While the printer is paused, pressing CANCEL alters the self test. Each time PAUSE
is pressed, 15 labels print at 6 in. (152 mm) per second.
While the printer is paused, pressing CANCEL again alters the self test a second
time. Each time PAUSE is pressed, 50 labels print at the printer’s slowest speed
While the printer is paused, pressing CANCEL again alters the self test a third time.
Each time PAUSE is pressed, 50 labels print at 6 in. (152 mm) per second.
While the printer is paused, pressing CANCEL again alters the self test a fourth time.
Each time PAUSE is pressed, 15 labels print at the printer’s maximum speed.
3. To exit this self test at any time, press and hold CANCEL.
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Printer Diagnostics
144
FEED Self Test
Different types of media may require different darkness settings. This section contains a
simple but effective method for determining the ideal darkness for printing bar codes that are
within specifications.
During the FEED self test, labels are printed at different darkness settings at two different print
speeds. The relative darkness and the print speed are printed on each label. The bar codes on
these labels may be ANSI-graded to check print quality.
During this test, one set of labels is printed at 2 ips, and another set is printed at 6 ips. The
darkness value starts at three settings lower than the printer’s current darkness value (relative
darkness of –3) and increase until the darkness is three settings higher than the current
darkness value (relative darkness of +3).
To perform a FEED self test, complete these steps:
1. Print a configuration label to show the printer’s current settings.
2. Turn off (O) the printer.
3. Press and hold FEED while turning on (I) the printer. Hold FEED until the first control
panel light turns off.
higher and lower than the darkness value shown on the configuration label.
Figure 18 • FEED Test Label
print quality for your application. If you have a bar code verifier, use it to measure
bars/spaces and calculate the print contrast. If you do not have a bar code verifier, use your
eyes or the system scanner to choose the optimal darkness setting based on the labels
printed in this self test.
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Printer Diagnostics
145
Figure 19 • Bar Code Darkness Comparison
Table 20 • Judging Bar Code Quality
Description
Print Quality
Too dark
Labels that are too dark are fairly obvious. They may be
readable but not “in-spec.”
•
•
The normal bar code bars increase in size.
The openings in small alphanumeric characters may fill in
with ink.
•
Rotated bar code bars and spaces run together.
Slightly dark
Slightly dark labels are not as obvious.
•
•
The normal bar code will be “in-spec.”
Small character alpha numerics will be bold and could be
slightly filled in.
•
The rotated bar code spaces are small when compared to
the “in-spec” code, possibly making the code unreadable.
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Printer Diagnostics
146
Table 20 • Judging Bar Code Quality (Continued)
Description
Print Quality
“In-spec”
The “in-spec” bar code can only be confirmed by a verifier,
but it should exhibit some visible characteristics.
•
The normal bar code will have complete, even bars and
clear, distinct spaces.
•
The rotated bar code will have complete, even bars and
clear, distinct spaces. Although it may not look as good as
a slightly dark bar code, the bar code will be “in-spec.”
In both normal and rotated styles, small alphanumeric
characters look complete.
•
Slightly light
Too light
Slightly light labels are, in some cases, preferred to slightly
dark ones for “in-spec” bar codes.
•
Both normal and rotated bar codes will be in spec, but
small alphanumeric characters may not be complete.
Labels that are too light are obvious.
•
Both normal and rotated bar codes have incomplete bars
and spaces.
•
Small alphanumeric characters are unreadable.
5. Note the relative darkness value and the print speed printed on the best test label.
6. Add or subtract the relative darkness value from the darkness value specified on the
configuration label. The resulting numeric value is the best darkness value for that specific
label/ribbon combination and print speed.
7. If necessary, change the darkness value to the darkness value on the best test label.
8. If necessary, change the print speed to the same speed as on the best test label.
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Printer Diagnostics
147
FEED + PAUSE Self Test
Performing this self test resets the printer configuration to the factory default values. Perform a
sensor calibration after this self test. (See Calibrate the Ribbon and Media Sensors
To perform a FEED and PAUSE self test, complete these steps:
1. Turn off (O) the printer.
2. Press and hold FEED + PAUSE while turning on (I) the printer.
3. Hold FEED + PAUSE until the first control panel light turns off.
The printer configuration is reset to the factory default values. No labels print at the end of
this test.
CANCEL + PAUSE Self Test
Performing this self test resets the network configuration to the factory default values.
To perform a CANCEL and PAUSE self test, complete these steps:
1. Turn off (O) the printer.
2. Press and hold CANCEL + PAUSE while turning on (I) the printer.
3. Hold CANCEL + PAUSE until the first control panel light turns off.
The printer’s network configuration is reset to the factory default values. No labels print at
the end of this test.
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Printer Diagnostics
148
Communication Diagnostics Test
The communication diagnostics test is a troubleshooting tool for checking the interconnection
between the printer and the host computer. When the printer is in diagnostics mode, it prints all
data received from the host computer as straight ASCII characters with the hex values below
the ASCII text. The printer prints all characters received, including control codes such as CR
Note • The test label prints upside-down.
Figure 20 • Communications Diagnostics Test Label
To use communications diagnostics mode, complete these steps:
The printer enters diagnostics mode and prints any data received from the host computer
on a test label
3. Check the test label for error codes. For any errors, check that your communication
parameters are correct.
Errors show on the test label as follows:
•
•
•
•
FE indicates a framing error.
OE indicates an overrun error.
PE indicates a parity error.
NE indicates noise.
4. Turn the printer off (O) and then back on (I) to exit this self test and return to normal
operation.
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Troubleshooting
Printer Diagnostics
149
Sensor Profile
Use the sensor profile image (which will extend across several actual labels or tags) to
troubleshoot the following situations:
• The printer experiences difficulty in determining gaps (web) between labels.
• The printer incorrectly identifies preprinted areas on a label as gaps (web).
• The printer cannot detect ribbon.
With the printer in the Ready state, print a sensor profile in one of these ways:
Using the buttons on
the control panel
a. Turn off (O) the printer.
b. Press and hold FEED + CANCEL while turning on (I) the
printer.
c. Hold FEED + CANCEL until the first control panel light
turns off.
Using ZPL
a. Send the ~JGcommand to the printer. See the Zebra
Programming Guide for more information about this
command.
ZT230 printer only
a. On the control panel display, navigate to the following
item under the SENSORS menu. See ZT230 Printer
using the control panel and accessing the menus.
PRINT INFORMATION
?
?
SENSOR PROFILE
PRINT
b. Press RIGHT SELECT to select PRINT.
Compare your results to the examples shown in this section. If the sensitivity of the sensors
must be adjusted, calibrate the printer (see Calibrate the Ribbon and Media Sensors
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Printer Diagnostics
150
indicates the ribbon sensor readings. The ribbon sensor threshold setting is indicated by
OUT (2). If the ribbon readings are below the threshold value, the printer does not
acknowledge that ribbon is loaded.
Figure 21 • Sensor Profile (Ribbon Section)
1
2
indicates the media sensor readings. The media sensor threshold settings is indicated by WEB
(2). The media out threshold is indicated by OUT (3).The downward spikes (4) indicate gaps
between labels (the web), and the lines between the spikes (5) indicate where labels are
located.
If you compare the sensor profile printout to a length of your media, the spikes should be the
same distance apart as the gaps on the media. If the distances are not the same, the printer may
be having difficulty determining where the gaps are located.
Figure 22 • Sensor Profile (Media Section)
1
2
4
4
4
5
5
5
3
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6
Specifications
This section lists general printer specifications, printing specifications, ribbon specifications,
and media specifications.
Contents
General Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 152
Printing Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 153
Ribbon Specifications. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 153
Media Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 154
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Specifications
General Specifications
152
General Specifications
Model
ZT230
ZT220
ZT210
Height
10.9 in. (277 mm)
9.5 in. (242 mm)
17 in. (432 mm)
20 lb (9.1 kg)
11.0 in. (280 mm)
9.4 in. (239 mm)
17 in. (432 mm)
17 lb (7.8 kg)
10.9 in. (277 mm)
9.5 in. (242 mm)
17 in. (432 mm)
20 lb (9.1 kg)
Weight
Depth
Weight
Electrical
Temperature
100–240 VAC, 47-63 Hz, 3 Amps (100 W)
Operating
Thermal Transfer: 41° to 104°F (5° to 40°C)
Direct Thermal: 32° to 104°F (0° to 40°C)
Storage
–40° to 140°F (–40° to 60°C)
20% to 85%, non-condensing
5% to 85%, non-condensing
Relative
Humidity
Operating
Storage
Communication Interfaces
•
RS-232/CCITT V.24 serial data interface; 2400 to 115000 baud, parity,
bits/character, 7 or 8 data bit, and XON-XOFF, RTS/CTS or DTR/DSR
handshake protocol required. 750mA at 5 V from pins 1 and 9.
USB 1.1 data interface
•
•
Optional interface (one of the following):
•
•
•
8-bit parallel data interface; nibble mode compliant
10/100 internal Ethernet
802.11a/b/g/n wireless card support
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Specifications
Printing Specifications
153
Printing Specifications
Print resolution
203 dpi (dots per inch) (8 dots/mm)
300 dpi (12 dots/mm)
Dot size (nominal)
(width x length)
203 dpi
300 dpi
0.0043 in. x 0.0052 in.
(0.110 mm x 0.132 mm)
0.0043 in. x 0.0052 in.
(0.110 mm x 0.132 mm)
Maximum print width
203 dpi
300 dpi
203 dpi
300 dpi
4.25 in. (108 mm)
4.16 in. (105.7 mm)
5 mil to 50 mil
Bar code modulus (X)
dimension
3.3 mill to 33 mil
Per second:
Programmable constant 203 dpi and 300 dpi
print speeds
•
•
•
•
•
2 in. (51 mm)
3 in. (76 mm)
4 in. (102 mm)
5 in. (127 mm)
6 in. (152 mm)
Ribbon Specifications
Model
ZT230
ZT220
ZT210
Ribbon
width*
Minimum
Maximum
> 2 in.** (>51 mm**)
4.3 in. (110 mm)
1476 ft (450 m)
Maximum ribbon length
984 ft (300 m)
984 ft (300 m)
3:1 media to ribbon
roll ratio
2:1 media to ribbon
roll ratio
2:1 media to ribbon
roll ratio
Ribbon core inside diameter
1 in. (25 mm)
* Zebra recommends using ribbon that is at least as wide as the media to protect the printhead from wear.
** Depending on your application, you may be able to use ribbon narrower than 2 in. (51 mm), as long as the ribbon is wider
than the media being used. To use a narrower ribbon, test the ribbon’s performance with your media to assure that you get
the desired results.
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Specifications
Media Specifications
154
Media Specifications
Label length
Minimum (Tear-Off)
0.7 in. (17.8 mm)
0.8 in (20.3 mm)
1.0 in. (25.4 mm)
39 in. (991 mm)
Minimum (Peel-Off)
Minimum (Cutter)
Maximum
Label width
Minimum
0.75 in. (19 mm)
4.5 in. (114 mm)
0.003 in (0.076 mm)
0.010 in. (0.25 mm)
8 in. (203 mm)
Maximum
Total thickness
(includes liner, if any)
Minimum
Maximum
Maximum roll outside
diameter
3-in. (76 mm) core
1-in. (25 mm) core
Minimum
6 in. (152 mm)
Inter-label gap
0.079 in. (2 mm)
0.118 in. (3 mm)
0.157 in. (4 mm)
0.25 in. x 0.12 in. (6 mm x 3 mm)
0.125 in. (3.18 mm)
0.15 in. (3.8 mm)
2.25 in. (57 mm)
Preferred
Maximum
Ticket/tag notch size (width x length)
Hole diameter
Notch or hole position
(centered from inner
media edge)
Minimum
Maximum
Density, in Optical Density Units (ODU)
(black mark)
> 1.0 ODU
Maximum media density
≤ 0.5 ODU
Transmissive media sensor (fixed position)
7/16 in. (11 mm) from inside edge
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Glossary
alphanumeric Indicating letters, numerals, and characters such as punctuation marks.
backfeed When the printer pulls the media and ribbon (if used) backward into the printer so
that the beginning of the label to be printed is properly positioned behind the printhead.
Backfeed occurs when operating the printer in Tear-Off and Applicator modes.
bar code A code by which alphanumeric characters can be represented by a series of
adjacent stripes of different widths. Many different code schemes exist, such as the universal
product code (UPC) or Code 39.
black mark A registration mark found on the underside of the print media that acts as a start-
calibration (of a printer) A process in which the printer determines some basic
information needed to print accurately with a particular media and ribbon combination. To do
this, the printer feeds some media and ribbon (if used) through the printer and senses whether
to use the direct thermal or thermal transfer print method, and (if using non-continuous media)
the length of individual labels or tags.
configuration The printer configuration is a group of operating parameters specific to the
printer application. Some parameters are user selectable, while others are dependent on the
installed options and mode of operation. Parameters may be switch selectable, control panel
programmable, or downloaded as ZPL II commands. A configuration label listing all the
current printer parameters may be printed for reference.
continuous media Label or tag-stock media that has no notch, gap, or web (media liner
only) to separate the labels or tags. The media is one long piece of material.
core diameter The inside diameter of the cardboard core at the center of a roll of media or
ribbon.
diagnostics Information about which printer functions are not working that is used for
troubleshooting printer problems.
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Glossary
156
die-cut media A type of label stock that has individual labels stuck to a media liner. The
labels may be either lined up against each other or separated by a small distance. Typically the
direct thermal A printing method in which the printhead presses directly against the media.
Heating the printhead elements causes a discoloration of the heat-sensitive coating on the
media. By selectively heating the printhead elements as the media moves past, an image is
printed onto the media. No ribbon is used with this printing method. Contrast this with thermal
direct thermal media Media that is coated with a substance that reacts to the application of
direct heat from the printhead to produce an image.
dynamic RAM The memory devices used to store the label formats in electronic form while
they are being printed. The amount of DRAM memory available in the printer determines the
maximum size and number of label formats that can be printed. This is volatile memory that
loses the stored information when power is turned off.
firmware This is the term used to specify the printer’s operating program. This program is
downloaded to the printer from a host computer and stored in FLASH memory. Each time the
printer power is turned on, this operating program starts. This program controls when to feed
the media forward or backward and when to print a dot on the label stock.
FLASH memory FLASH memory is non-volatile and maintains the stored information
intact when power is off. This memory area is used to store the printer’s operating program. In
addition, this memory can be used to store optional printer fonts, graphic formats, and
complete label formats.
Font A complete set of alphanumeric characters in one style of type. Examples include
CG Times™, CG Triumvirate Bold Condensed™.
ips (inches-per-second) The speed at which the label or tag is printed. Many Zebra
printers can print from 1 ips to 12 ips.
label An adhesive-backed piece of paper, plastic, or other material on which information is
printed.
label backing (liner) The material on which labels are affixed during manufacture and
which is discarded or recycled by the end-users.
light emitting diode (LED) Indicators of specific printer status conditions. Each LED is
either off, on, or blinking depending on the feature being monitored.
liquid crystal display (LCD) The LCD is a back-lit display that provides the user with
either operating status during normal operation or option menus when configuring the printer
to a specific application.
media Material onto which data is printed by the printer. Types of media include: tag stock,
die-cut labels, continuous labels (with and without media liner), non-continuous media,
fanfold media, and roll media.
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Glossary
157
media sensor This sensor is located behind the printhead to detect the presence of media
and, for non-continuous media, the position of the web, hole, or notch used to indicate the start
of each label.
media supply hanger The stationary arm that supports the media roll.
non-continuous media Media that contains an indication of where one label/printed
format ends and the next one begins. Examples are die-cut labels, notched tag-stock, and stock
with black mark registration marks.
non-volatile memory Electronic memory that retains data even when the power to the
printer is turned off.
notched media A type of tag stock containing a cutout area that can be sensed as a start-of-
label indicator by the printer. This is typically a heavier, cardboard-like material that is either
peel-off A mode of operation in which the printer peels a printed label away from the
backing and allows the user to remove it before another label is printed. Printing pauses until
the label is removed.
print speed The speed at which printing occurs. For thermal transfer printers, this speed is
expressed in terms of ips (inches per second).
printhead wear The degradation of the surface of the printhead and/or the print elements
over time. Heat and abrasion can cause printhead wear. Therefore, to maximize the life of the
printhead, use the lowest print darkness setting (sometimes called burn temperature or head
temperature) and the lowest printhead pressure necessary to produce good print quality. In the
thermal transfer printing method, use ribbon that is as wide or wider than the media to protect
the printhead from the rough media surface.
registration Alignment of printing with respect to the top (vertical) or sides (horizontal) of a
label or tag.
ribbon A band of material consisting of a base film coated with wax or resin “ink.” The
inked side of the material is pressed by the printhead against the media. The ribbon transfers
ink onto the media when heated by the small elements within the printhead. Zebra ribbons
have a coating on the back that protects the printhead from wear.
ribbon wrinkle A wrinkling of the ribbon caused by improper alignment or improper
printhead pressure. This wrinkle can cause voids in the print and/or the used ribbon to rewind
unevenly. This condition should be corrected by performing adjustment procedures.
roll media Media that comes supplied rolled onto a core (usually cardboard). Contrast this
supplies A general term for media and ribbon.
symbology The term generally used when referring to a bar code.
tag A type of media having no adhesive backing but featuring a hole or notch by which the
tag can be hung on something. Tags are usually made of cardboard or other durable material.
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Glossary
158
tear-off A mode of operation in which the user tears the label or tag stock away from the
remaining media by hand.
thermal transfer A printing method in which the printhead presses an ink or resin coated
ribbon against the media. Heating the printhead elements causes the ink or resin to transfer
onto the media. By selectively heating the printhead elements as the media and ribbon move
void A space on which printing should have occurred, but did not due to an error condition
such as wrinkled ribbon or faulty print elements. A void can cause a printed bar code symbol
to be read incorrectly or not at all.
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Index
160
command character
data source
communication diagnostics mode
default gateway
configuration label
network
delimiter character
diagnostic mode
Direct Thermal mode
printer
display
contrast
continuous media
display language
control character
user menu item
control panel
E
Cutter mode
enable ZBI
ESSID
Ethernet
D
darkness
data bits
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Index
161
F
I
fanfold media
idle display
feed a label
indicator lights
FEED button
IP address
IP protocol
IP resolution
G
gap/notch
gateway
L
label left position
label length
label sensor
H
HEAD COLDmessage
head-close action
language
user menu item
host handshake
LCD contrast
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Index
162
LENGTH
media type
Liner Take-Up mode
load defaults
network
N
network configuration label
network settings
load defaults
reset network
M
MAC address
NO MOTION
non-continuous media
manual calibration
media/ribbon cal user menu item
media
O
P
parallel port
parity
media sensor
PAUSE button
media sensor calibration
media/ribbon cal user menu item
Peel-Off mode
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Index
163
power
power-up action
print server (continued)
reset network settings
subnet mask
print speed
print information
print width
NETWORK MENU (network configuration
label), 30
print method
printer settings
print mode
print quality
print server
default gateway
ESSID
R
reflective sensor
relative humidity
reprint mode
IP address
IP protocol
MAC address
network configuration label
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Index
164
reset network settings
ribbon
serial port
setup
shipping
SHORT CAL
ribbon sensor calibration
media/ribbon cal user menu item
specifications
stop a ZBI program
subnet mask
roll media
run a ZBI program
T
tag stock
take label
Tear-Off mode
S
scratch test
tear-off position
temperature
sensor type
sensors
Thermal Transfer mode
THERMISTOR PREPLACE PRINTHEAD
message, 136
THERMISTOR REPLACE PRINTHEAD
message, 136
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Index
165
transmissive sensor
W
web media
troubleshooting
wired print server
wireless print server
types of media
Z
Zebra Basic Interpreter (ZBI)
run a ZBI program
stop a ZBI program
ZPL mode
ZPL override
U
USB port
V
vertical drift
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Index
166
Notes • ___________________________________________________________________
__________________________________________________________________________
__________________________________________________________________________
__________________________________________________________________________
__________________________________________________________________________
__________________________________________________________________________
__________________________________________________________________________
__________________________________________________________________________
__________________________________________________________________________
__________________________________________________________________________
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Zebra Technologies Corporation
Zebra Technologies Corporation
475 Half Day Road, Suite 500
Lincolnshire, IL 60069 USA
T: +1 847 634 6700
Toll-free +1 866 230 9494
F: +1 847 913 8766
Zebra Technologies Europe Limited
Dukes Meadow
Millboard Road
Bourne End
Buckinghamshire, SL8 5XF, UK
T: +44 (0)1628 556000
F: +44 (0)1628 556001
Zebra Technologies Asia Pacific, LLC
120 Robinson Road
#06-01 Parakou Building
Singapore 068913
T: +65 6858 0722
F: +65 6885 0838
© 2012 ZIH Corp.
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