EXTREME SERIES
OWNER’S MANUAL
FOR:
Platinum 4000
Platinum 8000
8000ti
The Coolest Thing In Wine Storage
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TABLE OF CONTENTS
WhisperKOOL Extreme Series Quick Reference Guide . . . . . . . . .4
Controller Quick Reference Guide. . . . . . . . . . . . . . . . . . . . . . . . . . . . .5
Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6
Receiving & Inspecting The Unit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7
Quick Start Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8
Preparing the Wine Cellar . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .9
Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .14
Through-The-Wall Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .15
Installation Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .18
Ducted Installation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .19
Standard Ducted Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .21
Liquid Measuring Thermostat System. . . . . . . . . . . . . . . . . . . . . . . . .23
Remote Controller . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .24
Variable Speed Control. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .26
System Operation: Standard and Remote . . . . . . . . . . . . . . . . . . . . .27
Control Panel Features and Operation . . . . . . . . . . . . . . . . . . . . . . . .28
Maintenance Schedule . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .31
Troubleshooting Guide. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .32
Technical Assistance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .34
Accessories for Cooling Unit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .34
Installation Terms and Conditions . . . . . . . . . . . . . . . . . . . . . . . . . . . .35
We manufacture, test and certify 100% of our wine cooling units in
the USA. By sourcing the best components and closely controlling our
manufacturing processes, we can assure the highest-quality, lowest
defect manufacturing rates in the industry.
Page 3
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WHISPERKOOL Series QUICK REFERENCE GUIDE
Front / Side View
Front Grille
Probe Input
TM
HIGH
MED
Control Panel
L
O
W
(see page 13 for details)
Controller
Speed Control (only 8000ti models)
Rear View
Posterior Grille
Rear Power Option
Drain Port
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CONTROLLER QUICK REFERENCE GUIDE
Defrost
Compressor
Evaporator Fan
Energy Reducꢁon
Buꢀon
1
Cellar “Pre-Chill” Buꢀon 3-5
Hi Boꢀle Temp History & Scroll
Controls
Condenser Fans
Buꢀon
1
AUX
Energy Reducꢁon
Low Boꢀle Temp History & Scroll
Buꢀon
1
Set Buꢀon
Control “ON/OFF” Buꢀon
Turns the Cooling Unit
•View Set Point
1
•
•Change Set Point 3-5
•SET + Down = CPSM 3-5
•Reset Hi & Lo Buꢀon 3-5
“ON/OFF”
1
Condenser Fan
ALARM
Pre-Chill Display
Note: The 1 or 3-5 qualifies the amount of time in seconds that the button must be pushed to activate the feature.
FAN SPEED REFERENCE
(Extreme 8000ti only)
Your fan speed will depend on thermal load on the wine cellar, and resulting BTU that is required to cool and
maintain your wine cellar at the desired temperature.
Speed
Low
CFM
274
318
333
DBA
BTU
5216
5606
5973
Evaporator/Condenser
57/57
59/59
60/61
Medium
High
* To get a feeling for decibels, a food blender at 3ft is 90 dBA, garbage disposal at 3ft 85 dBA, vacuum cleaner at
10ft is 75 dBA, normal speech at 3ft 79 dBA, dishwasher in the next room 55dBA, Quiet night 35dBA
Page 5
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INTRODUCTION
Customer Service
Thank you for purchasing a WhisperKOOL Extreme Series cooling unit. We strive to provide the highest quality prod-
ucts and the best possible customer service. If you have any questions about your WhisperKOOL unit, please call us
at 1(800) 343-9463.
Using the Manual
This User’s Manual is intended to assist in the proper installation and maintenance of the WhisperKOOL Extreme
cooling system. In order to ensure the longevity of your cooling unit, the equipment should be installed properly and
have a proper care and maintenance schedule. Please read and review this manual carefully and keep it for future
reference.
What Is the WhisperKOOL Extreme Series Cooling System?
The WhisperKOOL Extreme Series system is a specialized refrigeration unit designed for one purpose only: to main-
tain the optimal temperature and humidity levels conducive to the proper storage and aging of fine wines. It is a
self-contained cooling unit designed to be used as a forced-air through-the-wall unit or as a remote mount unit with
external ductwork connections.
How Does the WhisperKOOL Extreme Series Work?
The WhisperKOOL Extreme Series cooling system is especially designed for the use and application to maintain opti-
mal conditions for wine storage and aging. The system is fully self-contained and can be installed as a “Thru-The-Wall’
application, or the unit is capable of an even more flexible “Ducted”application, which allows the unit to be placed in
an indoor remote site, resulting in a quiet airflow. The standard “Through-the-Wall”and ducted units are temperature
controlled via a bottle probe, and the ducted system comes standard with a remote key board that can be located up
to 50 ft from the cooling system (Note: Remote Unit comes standard with a 50 ft cord and remote keypad, additional
lengths are optional).
Temperature Setting
The WhisperKOOL Extreme unit can be set at any temperature within the acceptable wine-aging range of 50°F to
67°F. It is designed to cool 55°F cooler than the ambient temperature of the space to which it is exhausting.
Model
4000 Platinum
8000 Platinum
8000ti
Cellar Size
Dimensions
Weight
1000 cu. ft.
2000 cu. ft.
up to 2000 cu. ft.
14.25”W x 22.5”H x 27.5”D
110lbs
14.25”W x 15.75”H x 25.5”D 14.25”W x 22.5”H x 27.5”D
85lbs
110lbs
36/10
66
AMPS (starting/running) 32/9
36/10
dBA
67
57 low 59 med 61 high
Installation
Thermostat
Through-the-Wall, partially ducted, fully ducted
Digital Control Display
55°F temperature differential
(maintains proper cellar temperature when exhaust environment does not exceed 110°F)
Temp. Delta
Can be done if the outside temperature does not exceed 110°F, the external grille
cover is highly recommended.
Outside Venting
Ducting Options
Warranty
Unit can be fully ducted.
2 year parts and labor / 5 year compressor
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RECEIVING & INSPECTING THE UNIT
Customer Warranty Registration
PLEASE COMPLETE AND RETURN THE WARRANTY CARD UPON RECEIPT OF THE UNIT.
By completing the Product Registration Card, you will be confirmed in our customer database ensuring that
your information is on file to help you obtain efficient warranty service.
Please refer to pages 35 - 37 for complete terms and conditions, warranty guidelines, and policy for your Whis-
perKOOL Extreme Series cooling unit.
Receiving and Inspecting the Unit
•
Lift only at the designated handhold locations on the shipping container or fully support the unit from
underneath. A shipment may include one or more boxes containing accessories.
Before opening the container, inspect the packaging for any obvious signs of damage or mishandling.
Write any discrepancy or visual damage on the Bill of Lading before signing.
Place the box containing the WhisperKOOL unit on a tabletop to prepare it for testing prior to installing.
Sit upright for 24 hours.
•
•
•
•
Note: WhisperKOOL Extreme units are manufactured in the USA and tested prior to shipment.
Review the Packing Slip to Verify Contents
•
•
Check the model number to ensure it is correct.
Check that all factory options ordered are listed.
If any items listed on the packing slip do not match your order information, contact WhisperKOOL Customer
Service immediately.
Check the Accessory Kits for the following contents:
Kit One:
•
WhisperKOOL Extreme Series User’s Manual
Registration / Warranty Card
•
Kit Two:
•
•
•
•
•
•
•
Power Cord
Standard Screws (9)
Self-Tapping Screws (9)
Drain Line tube (1), Connection “T”(1), and Clamp (1)
Mounting Flange Pieces (4)
Bottle Temperature Probe (Standard Unit)
Insulation Foam (4 strips)
Please leave the WhisperKOOL unit in its original box until you are ready for installation. This will allow you to
move the product safely without damaging it. When you are ready to remove the product from the box, refer to
page 14 for installation instructions.
Note: Save your box and all packaging materials. They provide the only safe means of transporting/shipping
the unit.
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QUICK START GUIDE
This guide is meant to serve as a quick reference for installation of the WhisperKOOL unit. The
remainder of this Owner’s Manual will provide more detailed information and instructions.
Upon receiving the WhisperKOOL unit:
1. Inspect the unit before installation. If damage is found, please contact your distributor or
WhisperKOOL Customer Service at 1.800.343.9463 ext 799.
2. The unit should remain in an upright position for 24 hours prior to operation.
3. The WhisperKOOL unit requires a dedicated 110-volt 20-amp circuit (or 220-volt depending
on the unit). Use a surge protector with the WhisperKOOL unit. Do not use a GFI (Ground Fault
Interrupter) line.
4. For your convenience, the Whisperkool unit has two power sockets, one on the side of the unit and
the other on the back. Both sockets come covered. Remove the cover from only the desired
power socket in order to plug the unit in.
5. The unit is designed to gently cool down the temperature of the cellar over time by cycling cooler
and cooler air throughout. Test the unit prior to installation. Operate unit for twenty minutes.
While the unit is running and working properly, the air discharged from the front should be 10 -
15°F cooler than the air in the room. This means that in an environment where the air is 80°F, the
unit will discharge air that is 65-70°F.
6. It is REQUIRED to install the drain line to remove excess condensation from the unit.
7. The WhisperKOOL unit is intended for use in properly designed and constructed wine cellars.
Hire a professional wine storage consultant with a valid contractor’s license to build your wine
cellar. Refer to the “How to Build a Wine Cellar”video available on the Whisperkool website at www.
whisperkool.com.
8. Install the foam strips along the inside edge of the unit’s flange to assure a proper seal against the wall.
Never try to open the WhisperKool unit, repair it yourself, or use a service company without
WhisperKool’s authorization. This will void your warranty.
If you encounter a problem with your WhisperKool unit, please refer to the Troubleshooting
Checklist on pages 32-33. If you have any further questions, concerns, or need assistance, please
contact WhisperKool Customer Service at 1.800.343.9463 ext. 799. Please be sure all testing has
been completed prior to contacting Customer Service. Please have your results ready for your
representative.
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PREPARING THE WINE CELLAR
The performance and life of your WhisperKOOL unit are contingent upon the steps you take in preparing the
wine cellar.
Note: Improperly preparing your enclosure or incorrectly installing your WhisperKOOL unit may cause unit fail-
ure, leaking of condensation, and other negative side effects.
IT IS HIGHLY RECOMMENDED THAT YOU OBTAIN THE ASSISTANCE OF A
WINE STORAGE PROFESSIONAL.
Wine storage professionals work with licensed contractors, refrigeration technicians, and racking companies to
build well-insulated, beautiful, and protective wine cellars. WhisperKOOL has put together some useful tips to
assist in the installation process. Our recommendations are meant to act as a guide in the process of building a
proper enclosure. Your intended location may have specific needs that we do not address.
Wall & Ceiling Framing
Build wine cellar walls using standard 2x4 or 2x6 construction methods and ceiling joists following the guide-
lines of local and state codes in your area. As a general rule, the thicker the walls and the higher the insulation
factor in your cellar, the better it will be at maintaining a consistent temperature.
Insulation
Insulation is REQUIRED with the use of the WhisperKOOL product. Standard fiberglass or rigid foam insulation
is normally used in cellar construction or, in some cases, “blown-in”insulation is used. It is very important that
all walls and ceilings are insulated to keep the cellar temperature as consistent as possible during the summer
and winter months. The R-factor, or quality of insulation, is determined by the rate at which heat passes through
the insulation. The higher the R-factor, the more resistant the insulation is to conducting heat. Using higher R-
values in insulation will lower your operating costs and unit run time.
Vapor Barrier
Vapor Barrier is REQUIRED to prevent the intrusion of water vapor so that the cellar can be kept at the correct
temperature and humidity. 6 mm plastic sheeting (recommended) should be applied to the warm side of the
cellar walls. The vapor barrier must also be applied to the outside walls and ceiling. If it is impossible to reach
the outside, then the plastic must be applied from within the cellar. The most common method is to wrap the
entire interior, leaving the plastic loose in the stud cavity so the insulation can be placed between each stud. All
of the walls and ceiling must be wrapped in plastic for a complete vapor barrier.
In areas of high humidity, such as Southern and Gulf States, the vapor barrier will prevent infiltration of warm
moist air. The moist air can cause mold to form, and standing water in drain pans promote microbial and fungal
growth that cause unpleasant odors and indoor air quality problems. If mold is found, remove it immediately
and sanitize that portion of the unit.
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Mounting the Unit
Unobstructed Airflow
The unit should be mounted within 18“ of the
top of the room in order to achieve sufficient
cooling. As the room cools down, the warm
air will rise to the ceiling. Mounting the Whis-
perKOOL high in the room will create a consis-
tently cool environment by capturing the warm
air and replacing it with cool air. Mounting the
unit low in the room will result in a temperature
variation in the room due to the unit’s inability
to draw warm air from the ceiling of the cellar to
the unit itself.
Unobstructed airflow to and from the unit is a
critical factor in the unit’s overall performance.
Make sure there is a three-foot clearance in the
front of the unit, as fans blow down at an angle
and should not be obstructed by racking. Make
sure there is a minimum three-foot horizontal
clearance from the rear of the unit as well. This
will assure that the unit can move the air around
in an efficient manner. Avoid the attempt to
camouflage the unit by installing racking in front
of the unit. This will restrict airflow and thus the
unit’s ability to work efficiently.
Exhaust Room
Exhaust
Front of Unit
Intake
Wine Cellar
Door and Door Seal
An exterior grade (1 3/4”) door must be installed
as a cellar door. It is very important that weather
stripping is attached to all 4 sides of the doorjam.
A bottom “sweep” or threshold is also required.
The door must have a very good seal to keep the
cool cellar air from escaping out of the cellar. One
of the most common problems with cooling units
running continually is due to the door not sealing
properly. In cases where glass doors are used
and the room size is close to the recommended
unit size, the next larger size WhisperKOOL
should be used. This will compensate for the
insulation loss due to the lower insulating rating of
glass.
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Ventilation
The necessity of dissipating heat away from the unit is critical to the unit’s performance and cannot be over-
stated. As the unit operates and cools, a greater amount of heat is generated on the exhaust side of the unit.
Adequate ventilation is required in order to dissipate heat away from the unit. If ventilation is inadequate, the
exhaust will heat up and adversely affect the unit’s ability to cool. In some cases, it may be advisable to install a
vent fan to dissipate heat within the exhaust area on the backside of the unit. However, you must have a fresh
air inlet as well. If your unit requires ducting, please contact WhisperKOOL Customer Service to obtain a spe-
cially designed ducting accessory kit for the unit. Using any other ducting system will void the warranty.
Ambient Temperature Factor
The cooling system has the ability to cool a efficiently of 55°F as long as the ambient temperature of the area
that it is exhausting to does not exceed 110°F. Therefore, you want to exhaust the unit in a room which will not
exceed 105°F. Otherwise the unit will not have the capacity to keep the wine at a desirable 55°F.
Back - Exhaust Room
Front - Wine Cellar
Exhaust Fan
WhisperKOOL
(side view)
110ºF
55ºF
Air Intake
Cellar Wall
How to Build a Wine Cellar Instructional Video
through the steps of constructing a properly built wine cellar and the installation of our WhisperKOOL product line.
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Sizing the Unit to the Room
Model
Cellar Volume
AMP’s
(starting)
32
AMP’s
(running)
9
Product Dimensions
(W x H x D)
(cubic feet)
1000
4000
14.25”x 15.75”x 25.5”
8000
2000
36
36
10
10
14.25”x 22.5”x 27.5”
14.25”x 22.5”x 27.5”
high
8000ti
2000
1000
500
med
low
8000ti
8000ti
36
36
10
10
14.25”x 22.5”x 27.5”
14.25”x 22.5”x 27.5”
Cutting the Hole for the WhisperKOOL Unit
Tools Needed
Level
Hammer
Screwdriver
Saw
Locate the desired installation location. Using a stud finder, locate the studs on either side of the center point,
and mark them with vertical lines.
Using a level and a pencil, mark a horizontal line on
the wall between the two studs, approximately 1.25”
(or as close as possible if more than 1.25”) from the
ceiling.
Using a ruler or measuring tape, measure 16”down,
and mark another horizontal line parallel to the first
one.
Mark the horizontal lines with a level
Using a saw, cut along the uppermost horizontal line
until your saw reaches the stud. Turn the saw around,
inserting it into the cut you have just made, and cut
toward the opposite stud so that you have a clean hori-
zontal cut between the two studs. Be careful not to cut
into the studs themselves.
Now make the second horizontal cut from stud to stud
on the line 16”below the first cut.
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Once the horizontal lines have been cut, make verti-
cal cuts using the inside edge of the studs as a guide.
Once you have made both vertical cuts, you should
have a rectangular hole in the sheetrock. Now you
have to make the same hole on the other side of the
wall. Since you already have one hole, this is an easy
process. Using a nail, mark all four corners of the first
hole by making nail holes through the sheetrock.
Then on the other side of the wall, connect the holes
with a pencil mark and cut.
Sheetrock alone cannot support the weight of a
65-pound (or more) cooling system. Therefore, it is
necessary to frame the hole that you have just cut with
upper and lower supports.
Using two 2x4s at 14.5”in length and eight 6d nails,
secure the upper and lower supports to the right and
left studs, just inside the sheetrock. Make sure that the
internal height remains at 16”so that the WhisperKOOL
system will fit snugly through the framed cut-out.
Frame the hole with two-by-four supports
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INSTALLATION
TEST THE UNIT PRIOR TO INSTALLATION
To prepare it for testing before installation in wall:
•
•
•
•
•
•
•
•
Unit need to be in the upright position for 24 hours before starting.
Remove unit from box
Place unit on tabletop
Plug in unit to electrical outlet
Plug in bottle sensor
Turn on to test (Should be 12°F across coils) approx. 20-30 minutes
Turn off after test
Remove bottle sensor
Electrical Needs
The WhisperKOOL Extreme System requires a dedicated 115-volt 20-amp circuit. The unit draws a large
amount of amps at initial start up. By designating a dedicated circuit breaker, you will guarantee the unit has
enough power to run effectively. Contact an electrician for assistance with the installation of this dedicated
electrical circuit:
1. Match the electrical outlet to the plug provided on the WhisperKOOL unit.
2. Provide a dedicated circuit and wiring for the unit.
3. Provide a weatherproof plug for units mounted outside.
4. Mount outside units at a height of 18”and provide overhead protection.
Electrical Outlet
The unit is equipped with two electrical outlets: one for the interior or cellar side and one for the exterior or
outside of the cellar. There is a toggle switch located on the right side of the unit that indicates front (cellar side)
and rear (exterior side). When placed in either position, power will come from that outlet only.
Plug your WhisperKOOL unit into a surge protector or power conditioner. As with any sensitive electrical equip-
ment, the WhisperKOOL electrical equipment may be damaged by power surges and spikes. Power surges and
spikes are not covered in the WhisperKOOL Extreme warranty.
WE RECOMMEND THAT YOU DO NOT USE A GROUND FAULT INTERRUPTER (GFI) WITH THIS PRODUCT.
In case the unit should lose power, press the reset button and attempt to turn the unit back on. Check the home/
main circuit breaker. If the unit does not respond properly, refer to the Troubleshooting section on page 32.
Manual
Reset
FRONT
Communication
REAR
Access Port
Front
Power
Plug
Front / Rear
Power Switch
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THROUGH-THE-WALL INSTALLATION (without ductwork)
Mounting Flange Pieces
There are four individual pieces located in Kit 2 of your enclosed accessory kits. These flange pieces are de-
signed to be used on the backside of the Extreme Series to mount to the exterior wall. There are three punch-
outs located on the exterior of the housing. The punch-outs are designed for specific through-the-wall installa-
tion mounts. Please refer to the illustration for location of the punch-outs.
#1. Retrofit your current WhisperKOOL
cooling unit
#2. Middle wall installation
#3. Flush mount to exterior wall
Back of unit
Applying Insulation Tape
Locate the four precut pieces of
black foam tape included with the
system. There should be two larger
pieces and two smaller pieces. Once
you have attached the flange pieces
to the unit, peel back the white-
paper adhesive covering and place
on the corresponding size of flange.
The large pieces are applied to the
top and bottom of the unit and the
smaller pieces to the right and left
side flanges. This foam creates a
tight seal between the flange and
the wall.
Front of unit
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Placement of Unit
Slide the unit from either the inside or outside wall into your wine cellar with the outer flange flush to the wall.
You will need to reverse the mounting flange depending on inside or outside use. Secure the flange to the wall
through the pre-drilled holes. The screws should penetrate the studs as well as the upper and lower supports
to provide adequate support for the WhisperKOOL system (see illustration). Seal all cracks and gaps around the
WhisperKOOL Extreme unit with an air-tight sealant or caulking to prevent air leakage.
Note: If you use decorative molding, it should be attached to the walls and never to the cooling unit itself.
Note: The screws to the flange should not be cover in case the unit will need to be removed for servicing.
2x4 Upper Support
Wall Stud
Mounting Flange
Back of unit
2x4 Lower Support
Drain Port
Electrical Outlet
Location of Supply and Return Grilles
Locate the supply and return grilles inside the cellar to create an airflow pattern that maximizes air circulation in
the room. Avoid short circulation of the air.
Do not:
•
•
•
Install through-the-wall return air grilles at floor level, as they will collect dust from the floor.
Mount the unit lower than 18”from the top of the room.
Locate the supply or return air grille where it is blocked by bottles, boxes or cases.
Liquid Measuring Thermostat System
To assure a consistent temperature, place bottle probe approximately 3 feet away from the air output and not in
the flow of the air.
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Condensation Drain Line Tube
The condensation drain line tube is used to remove excess condensation from the unit to a proper discharge
location. It is important that the drain line tube is properly connected and used to prevent leakage and other
problems associated with excess condensation.
Failure to use the condensation drain line tube will void the warranty on the unit.
Drain Line
All units come with a drain line for
additional removal of excessive
condensate. It is mandatory to install the
drain line attachment. During operation,
the cooling unit will strip excess water
from the air in order to maintain the
proper level of humidity within the cellar.
However in extreme humidity, additional
condensate will be created. Conversely
the high humidity air has less capacity to
absorb additional moisture through the
exhaust of the unit. Thus the drain line will
prevent overflow and leaking by allowing
fordischargeoftheadditionalcondensate.
Drain Line
Failure to install the drain line voids
warranty.
T-Fitting
To prevent mold from growing,
allow the drainline to hang
above the water line.
WRONG: Drainline is under water.
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INSTALLATION OPTIONS
Exterior Grille Installation
The exterior grille is required on all installations where the condenser side of the unit is exposed to the outside
of the dwelling (i.e. rain and weather).
The Condenser Grille must be removed.
STEP 1:
Locate the screws at the bottom of the grille and remove. Using medium force, push the grille upward and lift
the grille away from the unit.
STEP 2:
Remove Filter from Condenser Grille and place inside the Exterior Grille to protect the coils.
STEP 3:
Now determine at what depth the unit will be installed:
•
For a non-flush installation (i.e. holes location #1 WhisperKOOL retrofit or #2 Middle Wall), place the grille
on the condenser end and line up the holes on the grille with the holes on unit location #3. Use the 10
self tapping screws provided to fasten the grille to the unit.
•
For a flush installation, place the grille on the condenser side and then place the mounting bracket over
the grille sides, “stacking”them. Align the holes and fasten with the 10 self-tapping screws provided.
* It is required to use self tapping screws provided. Do not drill screws into unit.
Non-Flush Installation
Flush Installation
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DUCTED INSTALLATION
Use ductwork to connect the unit to the supply and return outlets in the wine cellar. Use only insulated duct-
work to minimize cooling losses, prevent sweating, and reduce noise.
Use ductwork on the condenser section to redirect or absorb sound, bring in outside air to the unit inlet, and/or
exhaust the hot air.
Note: Do not exceed a total of 25’for each length of ductwork run and a total of 50’combined for both the
supply and return lengths.
Avoid crimping the flexible ducts. This chokes down the inside area and reduces the airflow causing the unit to
operate erratically.
Be sure all ducts and surfaces in contact with the airflow are insulated and have a vapor barrier on the outside.
Un-insulated ducts and surfaces cause bare, exposed metal surfaces to sweat, further degrading the
insulation and equipment cooling capacity.
General Duct Recommendations
•
•
•
•
•
•
•
•
•
•
•
•
•
Provide support for the flexible duct to prevent sags and bends.
4000 Extreme: Duct Size 8”
8000 Extreme: 8”Supply and 10”Return
Stretch out the duct to make a smoother interior, which reduces air resistance.
Maximum duct length is 25ft.
For 90° bends, use a 90° adjustable elbow (Ell).
No more than two 90° bends on each duct. Recommend sweep 90° bends rather than sharp 90°.
Do not squeeze or reduce the inside diameter of the ducts, which reduces airflow.
Use short and straight ductwork where possible.
Remove the grilles and panels from the openings to connect the ductwork.
Check that all fan blades move freely.
Keep air paths free of loose foreign objects and debris.
Connect the round flexible ducts to the WhisperKOOL unit using the duct collars provided with the duct
accessory kit.
•
Pull the outer plastic wrapping and insulation away from the end of the duct to expose the reinforced
inside duct liner.
•
•
•
Fasten the duct collar using tie straps or clamps around the inside liner.
Secure the duct collar to the unit using the screws provided. Take care to not damage or bend the gasket.
Use approved duct tape to seal all joints.
Do not clamp around the outside insulation, as it will compress and loosen over time.
Cold Air to/from Wine Cellar
•
•
Remove the supply air grille to install ductwork between WhisperKOOL unit and the cellar.
Connect the supply air ductwork from the cellar to the supply air outlet adapter flange at the
WhisperKOOL unit.
•
Connect the return air ductwork from the cellar to the return air inlet adapter flange at the
WhisperKOOL unit.
Warm Air to/from Exhaust Area
•
•
Connect ductwork on the condenser to direct heat and air noise away from occupants.
Connect ductwork to another space within the basement or out of the building if exhausted heat is
undesirable.
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DUCTED INSTALLATION cont.
STEP 1:
Remove the grill from the unit by
unscrewing the screws that hold it in place.
STEP 2:
Move the Ducting Adapter into place
STEP 3:
Screw the ducting into place using the
same screws that held the grill in place.
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STANDARD DUCTED INSTALLATION
Dual Outlet Duct
Cold Air Supply-Cellar
Heat Exhaust
Return Air-Cellar Side
Condenser Intake
Attic Mounted System
It is recommended to use our Insulation Box and Condensate Pan for this application. See page 34 for more
Insulation Box
Condenser Exhaust
Cold Air
Condenser
Intake
Return Air
Fresh Air
Intake
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STANDARD DUCTED INSTALLATION
Dual Outlet Duct
Adjacent Room
Wine Cellar
Return Air-Cellar Side
Fully Ducted Application
Adjacent Room
Wine Cellar
Condenser
Intake
Return Air-Cellar Side
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LIQUID MEASURING THERMOSTAT SYSTEM
The WhisperKOOL Series cooling units come equipped with a liquid temperature measuring thermostat system.
This system incorporates the following advantages:
1. Self-Calibrating Probe: The probe contains a sensor chip, which actually communicates back and forth
to the thermostat. This results in a consistent temperature setting and accuracy. Do not remove the tip from
the probe!
2. Heavy-duty Circuitry: The circuitry within this new unit has been upgraded to resist power surges, which
play havoc on electrical components. This improvement will ensure years of trouble-free use. However, for
the highest reliability, we recommend that the customer install a surge protector for the unit itself.
Measuring liquid temperature has a few unique advantages:
1. Wine temperature is kept in a very precise controlled environment. This assures a consistent temperature.
2. By measuring the liquid temperature rather than air, the unit will operate 75- 80% of the time.
To Use the thermostat:
1. Locate an empty wine bottle.
2. Fill 3/4 full with room temperature tap water.
3. Place bottle probe securely into bottle.
4. Place bottle with probe level and to the side of the unit
in your wine cellar. It is recommended that it is placed in a
central location of your wine cellar. Avoid pulling too much
on the probe cord. It may become disconnected resulting in
non-operation of the unit.
Note: The thermostat can be set between 50°F
and 76°F.
Remember: The WhisperKOOL System is based on the
temperature of the water. Do not be misled by thermostats
reading air temperature. The air temperature in the cellar will
be cooler than the liquid temperature of the wine while it is
coming to optimum balanced temperature.
Fill an empty bottle with room-temperature
water; then insert the probe.
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REMOTE CONTROLLER: INSTALLATION AND CONFIGURATION
The WhisperKOOL Extreme Series can be configured with a remote controller system. If you have a unit with a
remote controller, please review this section.
The controller can be installed up to 50 feet away from the cooling unit, or up to 300 feet away with the extend-
ed connection wire.
To install the remote controller, remove the mounting bracket and secure the bracket to the wall in the desired
location. Reattach the controller to the bracket.
Mounting Bracket
Attach the connection wire as shown below, with the red wire in the upper connection slot and the black wire in
the lower slot.
Red Wire
Black Wire
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Connection wire in Side Mount configuration
Connection wire in Rear Mount configuration
Below is an illustration of one possible way to configure the remote controller in a wine cellar.
Cooling Unit
Bottle Probe
Remote
Controller
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VARIABLE SPEED CONTROL
(only on the 8000ti)
Designed for wine cellars from 1000 to 2000 cubic feet, the Extreme 8000ti features variable-speed fans with a
“high”setting for maximum performance in high-temperature (+110°F) environments and a “low”setting for
super-quiet operation.
Fan Speed Selector Switch (Low/Med/High): The cooling unit fans operate on 3 speed settings: Low, Medium,
and High. For optimum sound and energy efficiency, select the lowest fan speed that will maintain the desired
cellar temperature. High speed is recommended for initial cellar cool down, extreme temperature conditions
and ducted installations.
SET
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SYSTEM OPERATION: STANDARD & REMOTE
Initial Start-Up
When power is applied to the unit, the control will
briefly display all symbols, and the Compressor sym-
bol will be displayed (if unit is calling for cooling).
Low Ambient Conditions
If the unit is installed in a Through-The-Wall applica-
tion (which will allow the condenser to be exposed to
There may be a brief delay prior to the evaporator and low ambient temperatures), the condenser fan may
condenser fans turning on, as the fans will not turn on cycle on and off. The purpose of the fan cycling is to
until the sensors reach their perspective start tem-
peratures (below 70°F for the evaporator and above
80°F for the condenser). When the condenser fan is
maintain the system high side pressure, which will
ensure an adequate refrigeration process. The fan cy-
cling process is accomplished by way of a temperature
activated the “AUX”symbol will turn off, and when the probe attached to the condenser coil.
evaporator fan is activated the “FAN”symbol will turn
on. The temperature control feature for the evapora-
tor fan is a feature applicable to Whisperkool Advance
Product Safety Technology (APST), which ensures
that in the possible event of a cooling deficiency, the
heat from the indoor fan will not raise the heat of the
wine cellar, which could otherwise have an adverse
effect on the wine aging process. After the indoor
coil reaches a temperature below 70°F, the indoor fan
symbol will be displayed and the fan will turn on.
Note: For remote system condenser fan cycles with
the compressor, the “Aux”symbol does not apply.
Note: Remote control systems do not use condenser
fan cycling.
Bottle Probe Failure Protection
In the event that a bottle probe should fail, the APST
(Advance Product Safety Technology) will automati-
cally transition the Refrigeration Compressor cycles
to a pre-determined time series (based on detailed
laboratory testing), which will ensure that the product
is kept within the safe range.
Remote Control Panel (optional)
The control panel can be installed or mounted sepa-
rately from the cooling unit itself (remotely), using the
supplied cable. This option provides unique flexibility
for installing the Extreme Series cooling unit in your
wine cellar. The remote option must be specified when
Normal System Cycle
After the bottle probe has reached the set point (all
units are shipped with the set point of 55°F and a dif-
ferential of 1°F), the compressor and the condenser
fan will turn off, but the indoor fan will continue to run the unit is ordered.
for about 5 minutes, 1 minute off until the unit gets a
call for cooling which is a feature of the WhisperKOOL
Humidity Management (WHM) system. The WHM is
an adjustable feature which allows the customer the
Note: Remote Control is generally standard with a
“Ducted Unit”
Ducting and Ventilation Options
convenience of managing the humidity enhancement The ventilation system is ideal for ducting. The option-
of their wine cellar. The WHM is one of the many Cus-
tomer Preference Selection features which allow the
customer the ability to fine tune the controls.
al collars fit standard ventilation ducting allowing the
installer to vent air to and from the unit for optimum
performance (please see specifications for details).
Anti Short Cycle
The Anti Short Cycle ensures that the compressor
will remain off for a period of 5 minutes after the unit
has reached the set point to allow the pressure in the
refrigeration system to equalize prior to starting the
compressor.
Defrost Cycle
The Defrost Cycle is a precautionary measure, as icing
or frosting of the coil does not occur during normal
operation. The system will go through a defrost cycle
every 4 hours. During the defrost cycle, the indoor fan
will provide air flow across the indoor coil, which will
evaporate any frost accumulation.
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CONTROL PANEL FEATURES AND OPERATION
Button
Normal Functions
ON/OFF
•
•
The ON/OFF button allows the customer the convenience of turning the refrigeration system
ON or OFF, from the control panel. This feature does not disconnect power from the unit, and
the condenser fan will continue to run in the OFF position. In order for the power to be shut off
from the unit, the power cord must be unplugged from the wall receptacle.
Press the ON/OFF button once for button application.
Up and
Down
Arrows
•
•
Use these buttons to scroll up or down the CPSM menu.
Displays the Highest and Lowest temperature sensed by the Bottle Probe. This feature allows
the customer instant access to the recorded data applicable to the Bottle Probe Temperatures,
it can be easily reset to reflect current temperatures.
1. Press the “UP”arrow, or the “Down”arrow once, and the Highest or Lowest Temperature (Hi/Lo)
sensed by the Bottle Probe, will be displayed.
2. To reset the Hi/Lo, press and hold the “Set”button when the Hi/Lo value is displayed on the
Digital Display, continue to hold the “Set”button until “rst”appears on the digital display and then
blinks. This will erase the past recorded “Temperature Data History”and start recording, from the
current time and temperature, forward. Temperatures displayed would reflect Bottle Probe Tem-
peratures from that point in time, and beyond.
3. The Hi/Lo feature should be reset at initial “Start-Up”and after the Cellar or Cabinet has obtained
normal operating temperatures, which is generally 55°F.
Cellar
The CPC Feature is activated by pressing the Up button for 3-5 seconds, and the CPC logo will be
PreChill displayed on the digital display. The CPC feature can be terminated by pressing the Up button for
(CPC)
3-5 seconds, or the feature will self terminate after 6 hrs.
1. The (CPC) Feature may be used to Pre-Chill the Cellar prior to loading it with Warm Product. The
feature will shift the Set Point down to a lower setting of 52°F, for the next 6 hours. After the 6 hour
time period, the Set Point will automatically return to the original Set Point.
2. The CPC feature can be conveniently adjusted to the customer’s specific needs, by accessing the
“Customer Preference Select Mode”(CPSM). See Customer Preference Select Mode Instructions.
Note: This feature is not available on the Remote Key Pad application.
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Energy
Reduc-
tion
1. The ER feature can be used to save energy and aids in extending the life of the system.
2. The ER button is located at the top L/H side of the control. The ER feature is activated by press-
ing the ER button one time, and the ER logo will appear on the digital display.
3. The purpose of the ER feature is to reduce energy cost, by shifting the Set Point up by 4 degrees,
which will allow the cooling system to run for shorter periods of time, resulting in a reduction in
energy cost.
(ER)
4. The ER feature allows for Energy Savings at any time - During periods of high ambient tempera-
tures, vacations or business travel.
5. To deactivate the ER feature, press the ER button one time, and the ER logo will turn off.
6. The ER feature can be conveniently adjusted to the customer’s specific needs, by accessing the
“Customer Preference Select Mode”(CPSM). See Customer Preference Select Mode Instructions.
Note: This feature is not available on the Remote Key Pad application.
Set
Button
1. Press the “Set”button once and it will display the Set Point. After approximately 5 seconds, the
display will return to normal operation and display the Bottle Probe temperature.
2. Press and hold the “Set”button for 3-5 seconds until the set point is displayed and the °F symbol
starts blinking. Next press the “UP or Down”arrows to change the Set Point. Next press the “Set”
button once and the Set Point numbers and the °F on the display will blink to confirm the new Set
Point setting.
3. Press and hold the “Set”button during the display of the Hi/Low “Temperature Data History”
(hold button unit “rst”blinks on display), and it will erase the past recorded data file and start re-
cording, from the current time and temperature.
4. Press the “Set”and the “Down Arrow”buttons simultaneously, for 3-5 seconds, and you will ac-
cess the “Customer Preference Selection Mode”(CPSM). The CPSM allows the customer to “Fine
Tune”the Control Operating System to their applicable choice.
CPSM
Mode
Press the “Set”and the “Down Arrow”buttons simultaneously, for 3-5 seconds, and you will access
the “Customer Preference Selection Mode”(CPSM). The CPSM allows the customer to “Fine Tune”
the Control Operating System to their applicable choice.
The following CPSM options are available for adjustment:
Fon – Humidity Management Enhancement: This parameter is normally set at 5, which should
provide adequate relative humidity for the cellar.
•
An increase in this parameter will increase the Humidity Enhancement (%RH), and a decrease in
the parameter will decrease Humidity Enhancement (%RH).
•
•
Adjustments should be made in increments of 5, with a maximum of 15, and a minimum of 0.
After any adjustment to Humidity Enhancement, you should wait a minimum of three days
before making any additional adjustments. This will allow the cellar sufficient time to acclimate
to the new setting.
Fof - Humidity Management Enhancement: This parameter is normally set at 1. This parameter
should not be adjusted, as it simply provides an OFF cycle time for the fan, during the compressor
OFF cycle. However, the parameter is located within the CPSM as a convenience to the customer,
should it need to be adjusted.
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CPSM
Mode
(Cont.)
CCS – Cellar Pre-Chill Set Point: This parameter is set at 52°f, but can be adjusted to a set point
between 45°f - 67°f.
bLL/Act – Compressor Off or On for Low (bLL) or High (Act) Temperature Alarm: These parameters
are set at “n”. With this parameter set at “n”the refrigeration system will continue to operate nor-
mally, if there is a High or Low temperature Alarm. To change this parameter, change the setting to
“y”, and the compressor/refrigeration system will shut off during a High or Low temperature Alarm.
Con/Cof – Compressor On time (Con) and Off time (Cof) with a Probe 1 failure/Alarm. These pa-
rameters are set at Con 40 min/Cof 10 min. In the event that there is a Probe 1 failure/Alarm, the
compressor/refrigeration system automatically starts a predetermined ON/OFF cycle, which is con-
trolled by the Con and the Cof parameters. The customer can adjust these parameters to maintain
the desired Bottle Probe temperature. During a Probe 1 failure/Alarm, the Bottle Probe tempera-
ture can be monitored by pressing the Up or Down arrow to view the High and Low Temperature
History.
Hes – Differential for Energy Reduction – This parameter is set at 4, which results in a set point of
52°f during the Energy Reduction mode. A decrease in this setting will decrease the set point, and
an increase in this feature will increase the set point.
AUX
“AUX”indicates that the condenser fan is running. Pressing the “AUX”button on the control panel
will turn it off.
Alarm Codes
Message
“P1”
Cause
Outputs
Toggle “Con” and “COF” based on your temperature needs
Defrost end is timed
Room probe failure
“P2”
Evaporator probe failure
Condenser probe failure
Max bottle probe temp alarm
Min bottle probe temp alarm
Condenser high temperature
Condenser low temperature
External alarm
“P3”
Outputs unchanged
“HA”
Outputs unchanged
“LA”
Outputs unchanged
“HA2”
“LA2”
“EA”
It depends on the “Ac2” parameter
It depends on the “bLL” parameter
Outputs unchanged
“POF”
Keypad locked
Hold “Up” and “Down” buttons for 3 to 5 seconds to disable,
“PON” should appear
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MAINTENANCE SCHEDULE
Monthly 1. Check filters
2. Check for unusual noise or vibration
3. Check the drainline to see if it is above the waterline if draining into a vessel.
Quarterly Clean filters:
1. Remove grille/ducting on both ends of unit.
2. Remove the filter covering the coil.
3. Wash with warm water
4. Dry off filter by shaking excess water from filter.
1. Replace filters if worn or plugged beyond cleaning.
2. Use a vacuum with brush attachment to clean coils. Be careful not to crush coil fins
when cleaning.
Annually
3. Inspect for corrosion.
4. Check wiring connections and integrity of cords.
5. Examine duct work for cracks or possible leaks.
6. Pour a 50/50 bleach solution into the drainline every spring.
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TROUBLESHOOTING GUIDE
Unit has ice forming on the evaporator
Possible Cause
Evaporator filter and/or coil are dirty.
Solution
Clean filter and coil with a vacuum.
If coil is very dirty, use a small hand spray with a small amount
of liquid dish washer detergent. Spray coil, let set for 5 min, then
flush with fresh water.
Remove blockage
There is something blocking the supply and or return air
One or both evaporator fans are not turning on.
The temperature of the room, the unit is exhausting to,
has dropped below 50°
Call a service tech to troubleshoot
Raise the temperature of the exhaust room
Check for ice in the depth of the coil. Melt with blow drier until
coil is warm to the touch. Soak up water with a towel.
Observe ice formation pattern. If only part way up the coil face,
unit could be low on refrigerant. If so, call Customer Service at
800-343-9463
The unit has not went through its defrost sequence, yet.
If unit continues to ice.
Unit does not run/power up
Possible Cause
Unit is not plugged in
Power switch not on
No power to outlet
Solution
Make sure the unit is plugged into an outlet
Turn unit on by pressing the power button on the control
Reset circuit breaker on unit by pushing reset button located on
right side of unit above the plug outlet
Line voltage is incorrect rating for unit
Room at set point
Check line voltage to make sure there is 110v/120v
Lower set point
Thermostat not calling for cooling
Faulty thermostat or writing
Lower set point
Call Customer Service at 800-343-9463
Cellar Temperature is to Warm
Possible Cause
Solution
Intake temperature needs to drop below 110°.
The temperature or the room unit is exhausting to has
exceeded 110°
The unit is undersized for the room.
There is something blocking the supply and/or return air,
on evaporator or condenser side of the unit
Unit is mounted too low in the cellar
Order correct size unit
Remove air flow obstruction
Re-Locate unit so the distance from the ceiling and top of the
unit is no more than 18”
One or more of the fans is not turning on.
Compressor is not turning on.
Call Customer Service at 800-343-9463
Call Customer Service at 800-343-9463
Compressor keeps cycling on overload
Poor seal around door.
Make sure all fans are working and there are no airflow obstruction.
Make sure there are no air gaps around the door. If door seal is
damaged, replace it.
Lower the set point.
Controller set too high
Observe ice formation pattern. If only part way up the coil face,
unit could be low on refrigerant. If so, call Customer Service at
Evaporator coil is frosted or iced up
800-343-9463
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TROUBLESHOOTING GUIDE
Unit leaks water
Possible Cause
Unit is not level
Solution
Unit should be level in wall to prevent leaking
Drain line clogged or kinked
Check drain line to make sure water can flow freely.
Disconnect drain and clear out
Drain is clogged preventing water form escaping
Drain line does not have a downward slope
Coil is iced causing drain pan ice and water overflowing
Fix Drain line so there is a downward slope from the unit to the drain.
Melt ice with blow drier. Soak up with a towel
Unit runs but does not cool
Solution
Possible Cause
Make sure fan is unobstructed; clean evaporator if necessary
Call Customer Service at 800-343-9463
Call Customer Service at 800-343-9463
Call Customer Service at 800-343-9463
Lack of air flow/heat exhaust (outer room)
Crankcase pressure set too high/low
Compressor not running
Unit undersized
Fans run but compressor does not.
Compressor may have overheated. Shut unit off for 1 hour
to allow compressor to cool. Turn back on and check for
cooler air flow out. If compressor runs, check for and clean
condenser coil as possible cause of compressor overheat-
ing. If problem repeats, call customer service.
Evaporator fan runs but compressor does not
Possible Cause
Solution
Call Customer Service at 800-343-9463
Compressor and/or starting components faulty
Fans run but compressor does not.
Compressor may have overheated. Shut unit off for 1 hour
to allow compressor to cool. Turn back on and check for
cooler air flow out. If compressor runs, check for and clean
condenser coil as possible cause of compressor overheat-
ing. If problem repeats, call customer service.
Compressor runs; evaporator fan does not
Solution
Possible Cause
Blown fuse or circuit breaker
Faulty fan motor
Replace fuse/reset breaker
Call Customer Service at 800-343-9463
Call Customer Service at 800-343-9463
Faulty fan relay
Compressor short cycles
Possible Cause
Solution
Evaporator blows on bottle probe
Dual pressure control improperly set
Unit low on refrigerant charge
Move bottle probe to a more central location.
Call Customer Service at 800-343-9463
Call Customer Service at 800-343-9463
Call Customer Service at 800-343-9463
Call Customer Service at 800-343-9463
Condensing fan motor/capacitor faulty
Compressor and /or starting components faulty
Humidity in cellar too low
Solution
Possible Cause
Install proper vapor barrier
Should direct customer to raise the Fon setting to increase
the humidity level
Cellar vapor barrier not sufficient
Not enough moisture
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TECHNICAL ASSISTANCE
WhisperKOOL Customer Service is available Monday through Friday from 8:00 a.m. to 4:00 p.m. Pacific Time.
The customer service representative will be able to assist you with your questions and warranty information
more effectively if you provide them with the following:
•
•
The model and serial number of your WhisperKOOL Series Unit.
Location of unit and installation details, such as ventilation, ducting, construction of your wine cellar,
and room size.
Contact WhisperKOOL Customer Service
1738 E. Alpine Avenue
Stockton, CA 95205
Email: [email protected]
Phone: (209) 466-9463
US Toll Free (800) 343-9463
Fax (209) 466-4606
ACCESSORIES FOR COOLING UNITS
WhisperKOOL offers accessories to enhance and customize your Extreme wine cooling unit.
Platinum Extreme Exterior Grille
Protects the Platinum Extreme systems from the weather elements when placed on the exhaust side.
• Small Exterior Grille (used for Platinum Extreme 4000)
• Large Exterior Grille (used for Platinum Extreme 8000)
Exterior Condenser Housing
Protects the condenser portion of the split system from the elements when installed outdoors. Exterior Condenser
Housing is used with the Platinum Mini Split, Platinum Split Wall Mount and Platinum Split Fully Ducted.
Condensate Pump Kit
The condensate pump kit is designed as an automatic condensate removal pump for water dripping out of our
cooling units’ drain line. The pump is controlled by a float/switch mechanism that turns the pump on when
approximately 2-1/4” of water collects in the tank, and automatically switches off when the tank drains to
approximately 1-1/4”. The condensate pump kit allows the excess condensate to be pumped up to 20ft away from
the unit.
Extreme Ducting Plenum
Ducting Plenum can be used both the Platinum Extreme 4000 or 8000.
This plenum allows either side of the unit to be ducted. Duct the cold air through a vent into the cellar, duct the
hot exhaust air out of the home. This plenum allows for total installation flexibility.
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INSTALLATION TERMS AND CONDITIONS
WhisperKOOL Cooling System
WHISPERKOOL PRODUCT BASE TERMS
WhisperKOOL Corporation (“WhisperKOOL”) is in the business of manufacturing and selling wine cabinets, cooling units
and related goods; each such wine cabinet, cooling unit and related good is referred to herein as a “Product”. As used
herein, the term “WhisperKOOL”includes any Product sold under the names WhisperKOOL, Vinotheque and CellarCool.
“Purchaser”means the original purchaser of a WhisperKOOL Product. “End User”means the consumer who has installed
and is actually using a WhisperKOOL Product. Every sale of a Product from WhisperKOOL to a Purchaser is made subject to
these Terms and Conditions of Sale (“Terms and Conditions”).
Product prices are specified in the WhisperKOOL published price list that is current at the time WhisperKOOL receives
Purchaser’s particular order. Prices are subject to change at any time prior to WhisperKOOL’s acceptance of Purchaser’s
particular order. No contract of sale exists until WhisperKOOL has accepted Purchaser’s order and provided Purchaser
with a written acknowledgment of Purchaser’s order. Prices are exclusive of, and Purchaser shall pay, all taxes, duties,
levies or fees imposed on WhisperKOOL or Purchaser by any taxing authority related to Purchaser’s order. Payment
for a WhisperKOOL Product must be made in lawful money of the United States of America in immediately available
funds. WhisperKOOL accepts all major credit cards. WhisperKOOL may change payment terms for unfilled orders if,
in WhisperKOOL’s reasonable opinion, Purchaser’s financial condition, previous payment record or relationship with
WhisperKOOL merits such change.
All Purchaser orders, whether written or verbal, are governed by these Terms and Conditions and are subject to acceptance
by WhisperKOOL. Any term or condition which may be included on any Purchaser’s purchase order, or in any form of
communication (whether verbal or in writing) from any Purchaser to WhisperKOOL, that is not identical with these Terms
and Conditions, is hereby expressly objected to and rejected by WhisperKOOL, and shall NOT become a part of the contract
of sale of any Product. WhisperKOOL’s failure to object to any such conflicting term and/or condition of sale contained in
any communication (including a purchase order) from a Purchaser shall not be considered as acceptance of such term and/
or condition or as a waiver of these Terms and Conditions. The only language in which WhisperKOOL states these Terms
and Conditions is English. WhisperKOOL reserves the right, in its sole discretion, to change these Terms and Conditions at
any time, for any reason, without notice. WhisperKOOL shall not be liable to Purchaser for any delay of delivery of a Product
caused by Force Majeure, or any other cause beyond WhisperKOOL’s control.
2.WHISPERKOOL PRODUCT LIMITED WARRANTY
A. Two (2) Year Limited Warranty.
For the period of TWO (2) YEARS (the “Limited Warranty Period”) from the date of original sale of a Product by WhisperKOOL,
if a WhisperKOOL Product is found to be defective in material or workmanship after undergoing WhisperKOOL’s customer
service troubleshooting, then, subject to the WhisperKOOL Product Limited Warranty Limitations and Exclusions as well as
the other Terms and Conditions stated herein, WhisperKOOL will do the following, as appropriate, for the end user (“End
User”) who has installed and is actually using the Product, with regard to LABOR, PARTS and FREIGHT:
(1) LABOR - repair or replace (at WhisperKOOL’s sole option) the Product at no charge to the End User; and
(2) PARTS – supply, at no charge to the End User, new or rebuilt replacement parts for the Product in exchange for the
return of defective parts; and
(3) FREIGHT – cover normal ground freight charges for parts, and, in the event the Product is not repairable in the field,
cover normal ground freight charges (within the continental United States) for the repair or replacement of the Product.
B Five (5) Year Compressor Limited Warranty.
The two (2) year limited warranty period stated in Section 2(a) above is extended for an additional three (3) year period with
regard to a WhisperKOOL Product’s compressor only. Labor, freight and parts ancillary to the compressor remain subject to
the two (2) year limited warranty
C Product Warranty Limitations and Exclusions.
(1) This limited warranty does not cover cosmetic damage caused during installation, damage due to acts of God,
commercial use, accident, misuse, abuse, negligence, or modification to any part of the Product. Delivery and
installation of the Product, any additional parts required, as well as removal of the Product if warranty work is required,
are all at the sole cost, risk and obligation of the End User.
(2) This limited warranty does not cover damage due to improper installation or operation or lack of proper maintenance of
the Product, connection of the Product to improper voltage supply, or attempted repair of the Product by anyone other
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than a technician approved by WhisperKOOL to service the Product.
(3) This limited warranty does not cover any Product sold “AS IS”or “WITH ALL FAULTS.”
(4) This limited warranty is valid only in the continental United States, Alaska and Hawaii. Sales elsewhere (including Puerto
Rico) are excluded from this warranty.
(5) Proof of purchase of the Product in the form of a bill of sale or receipted invoice, which is evidence that the Product
is within the Limited Warranty Period, must be presented by the End User to WhisperKOOL in order to obtain limited
warranty service.
(6) This limited warranty is void if the factory applied serial number has been altered or removed from the Product.
(7) Removing the rivets from the Product’s unit housing without prior authorization from WhisperKOOL voids this limited
warranty.
(8) The End User must first contact WhisperKOOL Customer Service by telephone
(at 1-800-343-9463) prior to attempting service on any Product still under the limited warranty, else the limited warranty is
voided.
(9) THE REPAIR OR REPLACEMENT OF THE PRODUCT AS PROVIDED UNDER THIS LIMITED WARRANTY IS THE EXCLUSIVE
REMEDY OF YOU, THE END USER, AS WELL AS ANYONE ELSE IN THE CHAIN OF TITLE OF THE PRODUCT, DOES NOT START
A NEW LIMITED WARRANTY TIME PERIOD, AND IS IN LEIU OF ALL OTHER WARRANTIES (EXPRESS OR IMPLIED) WITH
REGARD TO THE PRODUCT. IN NO EVENT SHALL WHISPERKOOL BE LIABLE FOR INCIDENTAL, CONSEQUENTIAL, SPECIAL
OR CONTINGENT DAMAGES FOR BREACH OF ANY EXPRESS OR IMPLIED WARRANTY ON THIS PRODUCT. THE IMPLIED
WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE HEREBY EXPRESSLY DISCLAIMED.
Some states do not allow the exclusion or limitation of incidental or consequential damages, or allow limitations on how
long an implied warranty lasts, so the above limitations or exclusions may not apply to you. This limited warranty gives
you specific legal rights, and you may have other rights, which vary from state to state.
(10) Failure of the End User to comply with all of the Product Installation Requirements, Maintenance Requirements and
End User Requirements may, at WhisperKOOL’s sole discretion, void this limited warranty.
(11) No one has any authority to add to or vary the limited warranty on this Product.
3. PRODUCT INSTALLATION REQUIREMENTS
(a) Prior to installing a WhisperKOOL Product, the End User must read the WhisperKOOL Owner’s Manual and thereafter
the End User must follow the required installation, use and maintenance procedures set forth by WhisperKOOL in
WhisperKOOL’s Owner’s Manual. The Owner’s Manual is shipped with each Product and if another copy is needed,
replacement copies can be downloaded from WhisperKOOL’s website (www.whisperkool.com) or by contacting
WhisperKOOL directly for a new copy of the Owner’s Manual.
(b) It is highly recommended that the End User obtain the assistance of a wine storage professional.
(c) Failing to address all of the variables associated with proper installation will cause the Product to operate incorrectly
and limit both the Product’s ability to cool and the longevity of the Product itself.
(d) The limited warranty card should be completed and promptly returned by the End User to WhisperKOOL to ensure
limited warranty registration and confirmation of date of purchase.
(e) The End User is responsible for all risks and costs of installation of the Product, including but not limited to all labor
costs as well as cost of any additional parts required for the proper and complete installation of the Product. The End
User is responsible for all risks and costs of removing the Product if limited warranty work is required.
(f) The Product cannot operate at its optimum capacity if airflow is constricted by ducting or venting the exhaust side of
the Product into a location with inadequate ventilation.
4. MAINTENANCE REQUIREMENTS
It is the End User’s responsibility to clean off any accumulated dust, lint, or other debris from the front and rear intake
grills; failure to do this on a regular basis will restrict the airflow and may affect the Product’s ability to function properly.
Periodically cleaning the Product’s vents will help assure maximum cooling efficiency. The drain tube must also be checked
and kept clean and free of debris and mold to maintain proper performance.
Mold is a natural living organism in the environment. It exists in the air in the form of microscopic spores that move in and out
of buildings through doors, windows, vents, HVAC systems and anywhere else that air enters. Once it is discovered, mold must be
addressed quickly and appropriately. Delayed or improper treatment of mold issues can result in costly and reoccurring repairs. If
the End User suspects a mold problem, it is always best to hire a qualified and experienced mold remediation specialist.
5. ADDITIONAL END USER RESPONSIBILITIES
The following items are not covered under any warranty and are the sole responsibility of the End User:
(a) End Users should satisfy themselves that the Product they are purchasing is suitable for their particular needs and
requirements, and thus no responsibility will be placed with WhisperKOOL for the End User’s decisions in this regard.
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(b) It is the End User’s responsibility to secure safe haven/storage for ANY AND ALL items that are being kept and stored in
the End User’s wine cellar, including any Product. WhisperKOOL takes no responsibility for the safety and preservation
of the aforementioned items in the event that the environment becomes unsuitable to maintain a proper storage
environment.
6. SALES AND USE TAX
WhisperKOOL only collects California sales tax for orders shipped within the State of California; WhisperKOOL does not
collect sales tax for orders shipped to other states. However, the Purchaser and the End User may be liable to the taxing
authority in their state for sales tax and/or use tax on the Product. The Purchaser and the End User should each check with
their state’s taxing authority for sales and use tax regulations.
7. CUSTOMER SERVICE AND TROUBLESHOOTING
WhisperKOOL’s customer service department is available to answer and questions or inquiries for End Users regarding a
WhisperKOOL Product, as well as to assist in performing basic troubleshooting, Monday through Friday, from 8:00 a.m. to
4:00 p.m. PST, at telephone number 1-800-343-9463. WhisperKOOL Corporation is located at 1738 East Alpine Avenue,
Stockton, California 95205.
8. ADDITIONAL TERMS AND CONDITIONS
(a) Return Policy. All return inquiries must be made within thirty (30) calendar days of the original purchase of a Product
and are subject to a twenty five percent (25%) restocking fee. Shipping costs are not refundable and the Purchaser is
responsible for all return shipping costs (including customs fees and duties, if applicable).
(b) WhisperKOOL retains a security interest in each Product until payment in full.
(c) Every provision of these Terms and Conditions shall be construed, to the extent possible, so as to be valid and
enforceable. If any provision of these Terms and Conditions is held by a court of competent jurisdiction to be invalid,
illegal or otherwise unenforceable, such provision will, to the extent so held, be deemed severed from the contract
of sale between Purchaser and WhisperKOOL, and all of the other non-severed provisions will remain in full force and
effect.
(d) The laws of the State of California (without regard for conflicts of law) shall govern the construction and enforcement
of the these Terms and Conditions, except that these Terms and Conditions shall be interpreted as through drafted
jointly by WhisperKOOL and Purchaser. Any dispute will be resolved by the courts in the County of San Joaquin, State of
California, and all parties, WhisperKOOL, Purchaser and End User, hereby irrevocably submit to the personal jurisdiction
of such courts for that purpose. No waiver by WhisperKOOL of any breach or default of the contract of sale (including
these Terms and Conditions) concerning a Product will be deemed to be a waiver of any preceding or subsequent
breach or default.
9. Questions or Additional Information
If you have any questions regarding these Terms and Conditions or wish to obtain additional information, contact us
via phone at 1-800-343-9463 or please send a letter via U.S. Mail to:
WhisperKOOL
1738 E. Alpine Ave
Stockton, CA 95205
Extreme
A
Model ______________________________________ Serial Number __________________________
Installed by __________________________________________ Date __________________________
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NOTES
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WhisperKOOL
1738 E. Alpine Ave
Stockton, CA 95205
1(800) 343-9463
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