CDE6500-L/CDE4200-L/CDE3200-L
Full HD Professional LED Display
User Guide
IMPORTANT: Please read this User Guide to obtain important information on installing
and using your product in a safe manner, as well as registering your product for future
service. Warranty information contained in this User Guide will describe your limited
coverage from ViewSonic Corporation, which is also found on our web site at http://
box in the upper right corner of our website. “Antes de operar su equipo lea cu
idadosamente las instrucciones en este manual”
Model No. VS15817/VS15405/VS15629
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Other Information
Troubleshooting................................................................................ 24
Specifications ................................................................................... 26
RS232 Protocol ................................................................................ 28
1. Introduction................................................................................... 28
2. Description ................................................................................... 28
3. Protocol ........................................................................................ 29
Customer Support ............................................................................ 36
Limited Warranty .............................................................................. 37
Mexico Limited Warranty.................................................................. 39
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Compliance Information
NOTE: This section addresses all connected requirements and statements regarding
regulations. Confirmed corresponding applications shall refer to nameplate labels
and relevant markings on unit.
FCC Compliance Statement
This device complies with part 15 of FCC Rules. Operation is subject to the following
two conditions: (1) this device may not cause harmful interference, and (2) this
device must accept any interference received, including interference that may cause
undesired operation.
This equipment has been tested and found to comply with the limits for a Class
B digital device, pursuant to part 15 of the FCC Rules. These limits are designed
to provide reasonable protection against harmful interference in a residential
installation. This equipment generates, uses, and can radiate radio frequency
energy, and if not installed and used in accordance with the instructions, may cause
harmful interference to radio communications. However, there is no guarantee that
interference will not occur in a particular installation. If this equipment does cause
harmful interference to radio or television reception, which can be determined
by turning the equipment off and on, the user is encouraged to try to correct the
interference by one or more of the following measures:
• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and receiver.
• Connect the equipment into an outlet on a circuit different from that to which the
receiver is connected.
• Consult the dealer or an experienced radio/TV technician for help.
Warning: You are cautioned that changes or modifications not expressly approved
by the party responsible for compliance could void your authority to operate the
equipment.
Industry Canada Statement
CAN ICES-3 (B)/NMB-3(B)
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CE Conformity for European Countries
The device complies with the EMC Directive 2004/108/EC and Low Voltage
Directive 2006/95/EC.
Following information is only for EU-member states:
The mark shown to the right is in compliance with the Waste Electrical and
Electronic Equipment Directive 2002/96/EC (WEEE). The mark indicates
the requirement NOT to dispose the equipment as unsorted municipal
waste, but use the return and collection systems according to local law.
If the batteries, accumulators and button cells included with this equipment,
display the chemical symbol Hg, Cd, or Pb, then it means that the battery
has a heavy metal content of more than 0.0005% Mercury or more than,
0.002% Cadmium, or more than 0.004% Lead.
ENERGY STAR Information:
• ENERGY STAR is a set of power-saving guidelines issued by the U.S.
Environmental Protection Agency (EPA).
ENERGY STAR is a joint program of the U.S. Environmental Protection Agency
and the U.S. Department of Energy helping us all save money and protect the
environment through energy efficient products and practices.
The power consumption will be changed, if the TV set up to be another mode except
for default as-shipped television configuration and settings.
The power consumption may exceed energy consumption beyond the limits required
for ENERGY STAR qualification when the optional function used or the operation
mode changed in use.
Dolby Trademark Information:
•
Manufactured under license from Dolby Laboratories. Dolby and the
double-D symbol are trademarks of Dolby Laboratories.
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Declaration of RoHS2 Compliance
This product has been designed and manufactured in compliance with Directive
2011/65/EU of the European Parliament and the Council on restriction of the use
of certain hazardous substances in electrical and electronic equipment (RoHS2
Directive) and is deemed to comply with the maximum concentration values issued
by the European Technical Adaptation Committee (TAC) as shown below:
Proposed Maximum
Concentration
Substance
Actual Concentration
Lead (Pb)
0.1%
< 0.1%
< 0.1%
< 0.01%
< 0.1%
Mercury (Hg)
0.1%
Cadmium (Cd)
Hexavalent Chromium (Cr6+)
0.01%
0.1%
Polybrominated biphenyls
(PBB)
0.1%
0.1%
< 0.1%
< 0.1%
Polybrominated diphenyl ethers
(PBDE)
Certain components of products as stated above are exempted under the Annex III
of the RoHS2 Directives as noted below:
Examples of exempted components are:
1. Mercury in cold cathode fluorescent lamps and external electrode fluorescent
lamps (CCFL and EEFL) for special purposes not exceeding (per lamp):
(1) Short length (≦500 mm): maximum 3.5 mg per lamp.
(2) Medium length (＞500 mm and ≦1,500 mm): maximum 5 mg per lamp.
(3) Long length (＞1,500 mm): maximum 13 mg per lamp.
2. Lead in glass of cathode ray tubes.
3. Lead in glass of fluorescent tubes not exceeding 0.2% by weight.
4. Lead as an alloying element in aluminium containing up to 0.4% lead by weight.
5. Copper alloy containing up to 4% lead by weight.
6. Lead in high melting temperature type solders (i.e. lead-based alloys containing
85% by weight or more lead).
7. Electrical and electronic components containing lead in a glass or ceramic other
than dielectric ceramic in capacitors, e.g. piezoelectronic devices, or in a glass or
ceramic matrix compound.
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Copyright Information
Copyright © ViewSonic® Corporation, 2014. All rights reserved.
ViewSonic, the three birds logo, OnView, ViewMatch, and ViewMeter are registered
trademarks of ViewSonic Corporation.
Disclaimer: ViewSonic Corporation shall not be liable for technical or editorial errors
or omissions contained herein; nor for incidental or consequential damages resulting
from furnishing this material, or the performance or use of this product.
In the interest of continuing product improvement, ViewSonic Corporation reserves
the right to change product specifications without notice. Information in this
document may change without notice.
No part of this document may be copied, reproduced, or transmitted by any means,
for any purpose without prior written permission from ViewSonic Corporation.
Product Registration
To fulfill possible future product needs, and to receive additional product information
as it becomes available, please visit your region section on ViewSonic’s website to
register your product online.
For Your Records
Product Name:
Brand/Product type:
Model Number:
CDE6500-L/CDE4200-L/CDE3200-L
ViewSonic/LCD Display
VS15817/VS15405/VS15629
Document Number:
CDE6500-L/CDE4200-L/CDE3200-L_UG_ENG
Rev. 1E 03-06-14
Serial Number:
Purchase Date:
_______________________________________
_______________________________________
Product disposal at end of product life
ViewSonic respects the environment and is committed to working and living green.
Thank you for being part of Smarter, Greener Computing.
Please visit ViewSonic website to learn more.
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Important Safety Instructions
USE
AC power Cord
Keep the following guidelines to protect the AC power
cord from being damaged. If the AC power cord is
damaged, it may result in a fire or an electric shock. Stop
using it and ask your dealer or ViewSonic service center
to exchange it.
• Do not place the display where the power cord is
subject to wear or abuse.
Dangerous Voltage: The lightning flash with
• Do not pinch, bend, or twist the cord excessively.
arrowhead symbol, within an equilateral triangle, • The core lines may be bared and cut, causing a short-
is intended to alert the user to the presence of
circuit, and resulting in a fire or an electric shock.
dangerous voltage within the inside of the product • Do not convert or damage the power
that may be sufficient level to constitute a risk of
cord.
electric shock to persons.
• Avoid power cord being rolled over or
rested upon.
• When the power cord is plugged in, do
not move the display.
• Keep the power cord away from heat sources.
• When you disconnect the AC power cord, disconnect it
from the wall outlet first.
Instruction: The exclamation point within an
equilateral triangle is intended to alert the user to
the presence of important operating and servicing
instructions in the literature accompanying the
appliance.
• When disconnecting the power cord, grasp the plug
instead of pulling the power cord.
• Use only an original ViewSonic AC power cord, not
other brands. Do not use the supplied AC power cord
on any other equipment.
• The plug of power cord is intended to serve as
disconnection device And the socket-outlet shall be
installed close to the shredder for easy Access.
1. Read these instructions completely before using the
equipment.
2. Keep these instructions in a safe place.
3. Heed all warnings.
4. Follow all instructions.
5. Do not use this apparatus near water.
6. Clean with a soft, dry cloth.
7. Do not block any ventilation openings. Install the
equipment in accordance with the manufacturer’s
instructions.
8. Do not install near any heat sources such
as radiators, heat registers, stoves, or
Wall outlet
Insert the plug fully into the outlet. If it is
loose, do not use it. Doing so may cause
arcing and result in a fire. Contact your
electrician to change the outlet.
other devices (including amplifiers) that
produce heat.
9. Do not attempt to circumvent the safety
provisions of the polarized or grounding-type plug.
A polarized plug has two blades with one wider than
the other. A grounding type plug has two blades and
a third grounding prong. The wide blade and the third
prong are provided for your safety. If the provided plug
does not fit into your outlet, consult an electrician for
replacement of the outlet.
10. Prevent the power cord from being tread upon or
pinched, particularly at the plug, convenience
receptacles, and the point where they exit from the
device. Be sure that the power outlet is located near
the equipment so that it is easily accessible.
11. Only use attachments/ accessories
specified by the manufacturer.
Wiring
For your safety, be sure to unplug the AC
power cord when connecting cables.
Take care not to trip on the cables. It may cause damage
to the display set.
Electric shock
Do not touch the AC power cord or the
display with a wet hand. If you plug/unplug
the AC power cord from the display with a
wet hand, it may cause electric shock.
Lightning storms
During a lightning storm, unplug the display from the wall
outlet and disconnect the antenna to prevent damage to
the display.
12. Use only with the cart, stand, tripod,
bracket, or table specified by the
When not in use
manufacturer, or sold with the apparatus. When a cart
is used, use caution when moving the cart/ apparatus
combination to avoid injury from tip-over.
13. Unplug this apparatus when it will be unused for a
long period of time.
14. Refer all servicing to qualified service personnel.
Servicing is required when the apparatus has been
damaged in any way, such as power-supply cord or
plug is damaged, liquid has been spilled or objects
have fallen into the apparatus, the apparatus has
been exposed to rain or moisture, or the unit does not
operate normally, or has been dropped.
If you will not be using the display set for long periods of
time, the display set should be disconnected from the AC
power outlet to prevent power line surges. The display set
is not disconnected from the AC power source when the
display set is switched off.
To disconnect the display set completel y, unplug from the
AC power outlet.
Overloading
This display set is designed to operate on a
120V AC supply only.
If there are too many appliances connected
to the same AC power outlet, it could result in
a fire or an electric shock.
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Optional equipment
Section 810 of the National Electrical Code (NEC) in the
U.S.A. and Section 54 of the Canadian Electrical Code
in Canada provides information with in regard to proper
grounding of the mast and supporting structure, grounding
of the lead-in wire to an antenna discharge unit, size of
grounding conductors, location of antenna discharge unit,
connection to grounding electrodes, and requirements for
the grounding electrode.
If optional equipment is to be installed, leave some space
between optional equipment and the display set. Picture
distortion and/or noisy sound may occur if the display set
is positioned in close proximity to any equipment emitting
electromagnetic radiation.
Small accessories
Keep small accessories in a safe place where children are
unable to reach.
Antenna grounding according to the National Electrical
Code, ANS/NFPAFPA 70
Magnetic influence
This display contains a strong magnet in the speaker
unit that generates a magnetic field. Keep any items
susceptible to magnetic fields away from the speaker.
Antenna
Ground clamp
Antenna discharge
unit
Electric service
equipment
Sound
If you hear snapping or popping sound
comes from the display continuously or
frequently while the display is operating,
unplug the display and consult your dealer
or service technician. It is normal for some
displays to make occasional snapping or
popping sounds, particularly when being
turned on or off.
Ground clamps
Grounding conductors
Power service grounding
electrode system
CLEANING
Cleaning the AC power plug
Unplug the AC power plug and clean it
regularly. If the plug is covered with dust
and gathers moisture, its insulation may
deteriorate and result in a fire.
Use in outdoor
This display is not designed for outdoors
installation. Do not expose the display to
rain, as it may result in a fire or an electric
shock. Also, do not expose the display
to direct sunlight, as it may heat up and
become damaged.
Cleaning the screen surface/ cabinet of the display set
When cleaning this display, unplug the AC
power cord. If not, it may result in electric
shock. Use a dry soft cloth to clean the
cabinet of the display. To remove dust
Vehicle, ships and other vessels
Do not install this display in a vehicle.
Car accidents may cause the display to fall
down and cause injury.
Do not install this display in a ship or vessel.
If the display is exposed to seawater, it may
cause a fire or damage the display.
near the screen, wipe it gently with a soft
cloth.
Stubborn stains may be removed with a cloth slightly
dampened with a solution of mild soap and warm water.
Never use strong solvents such as thinner or benzine for
cleaning. If using a chemically pretreated cloth, please
follow the instruction provided on the package. The
ventilation holes can accumulate dust over time.
To ensure proper ventilation, we recommend you to
remove the dust periodically (once a month) using a
vacuum cleaner, while the display is powered off.
Medical institutions
Do not place this display in a place where medical
equipment is in use. It may cause the medical equipment
to malfunction.
Volume adjustment
• Adjust the volume to avoid disturbing your neighbors.
Sound carries easily at night. Therefore, we suggest
you close the windows or use headphones.
• When using headphones, adjust the volume to
appropriate levels, or hearing damage may result.
Disclaimer
Some chemical cleaners have been reported to damage
the screen and/or case of the display. ViewSonic will not
be liable for damage resulting from use of these cleaners.
CARRYING THE DISPLAY
ANTENNAS
Carry the display as instructed
Outdoor antenna grounding
To prevent dropping the display and causing serious
injury, you must follow these guidelines:
• Disconnect all cables before carrying the display.
• Carrying the large size display requires at least two or
three people.
• When you carry the display, place your hands as
illustrated and hold it securely. Do not put stress on the
panel and the frame around the screen.
• When carrying the display, do not subject it to shocks,
vibration, or excessive force.
If an outdoor antenna is installed, follow the precautions
below. Do not install the outdoor antenna system near
of overhead power lines or other electric light or power
circuits, or where it can come in contact with such power
lines or circuits.
WHEN INSTALLING AN OUTDOOR ANTENNA SYSTEM,
EXTREME CARE SHOULD BE TAKEN TO KEEP FROM
CONTACTING SUCH POWER LINES OR CIRCUITS AS
CONTACT WITH THEM IS ALMOST INVARIABLY FATAL.
Be sure the antenna system is grounded so that it can
provide some protection against voltage surges and built-
up static charges.
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• When lifting or moving the display, hold it securely from
Do not install the display set as follows:
the bottom. Place your palm directly under the panel.
Air circulation is blocked.
Air circulation is blocked.
Objects and ventilation holes
Never push any objects into the slots on the display
cabinet as they may touch dangerous voltage points or
short out parts that could result in a fire or an electric
shock. Do not place any objects on the display.
VENTILATION
Slots and openings in display are provided
for ventilation. To ensure reliable operation
of the display and to protect it from
overheating, be sure these openings are
not blocked or covered.
The display may accumulate dust and get
dirty if proper ventilation is not provided.
For proper ventilation, follow the following
guidelines:
• Never install the display face up, down
or sideways.
• Never install the display turned over or
upside down.
MOISTURE
Moisture and flammable objects
• Keep the product away from moisture.
Do not expose this appliance to rain or
moisture. Do not place objects filled with
liquids, such as vases, on the display.
• Do not use power-line operated display
sets near water, such as in places like a
bathtub, washbowl, kitchen sink, laundry
tub, a wet basement, or near a swimming
pool, etc. It may cause fire or electric
shock.
• Do not let this display get wet. Never spill liquid of any
kind on the display. If water penetrates into the product,
unplug the power cord and contact ViewSonic.
• Do not operate the display when wet. It may result in
electric shock or damage to the display.
• To prevent fire, keep flammable objects or open flame
(e.g. candles) away from the display.
• Never cover the slots and openings with
a cloth or other materials.
• Never block the slots and openings by placing the
display on a bed, sofa, rug or other similar surface.
• Never place the display in a confined space, such as a
bookcase or built-in cabinet, unless proper ventilation
is provided.
Leave some space around the display set as shown
below. Otherwise, air-circulation may be inadequate and
cause overheating, which may cause a fire or damage to
the display set.
INSTALLATION
Optional wall mount
To do Wall mount installation, you need a Wall-Mount
Bracket. When installing or removing the display using the
Wall-Mount Bracket, be sure to use qualified contractors.
If not properly secured during installation or removal from
the Wall-Mount Bracket, the display may fall and cause
serious injury.
Installed on the wall
11.875 inches
(30.16 cm)
• When installing the display using a Wall-Mount Bracket,
make sure you follow the operating instructions
supplied with the Wall-Mount Bracket.
4 inches
(10 cm)
4 inches
(10 cm)
• Attach the brackets supplied with the Wall-Mount
Bracket.
• The display is not designed for hanging from the
ceiling. It may fall and cause serious injury.
4 inches
(10 cm)
Placement
Installed with stand
The display should be installed near an easily accessible
AC power outlet.
Observe the following to prevent the display
from falling from the stand or wall mount.
• Place the display on a stable, level
surface.
11.875 inches
(30.16 cm)
4 inches
(10 cm)
2.375 inches
(6.03 cm)
4 inches
(10 cm)
• Do not hang anything on the display. Do
not allow children to climb on the display. Do not install
the display in places subject to extreme temperature,
such as in direct sunlight, near a radiator, or heating
vent. If the display is exposed to extreme temperature,
the display may overheat and cause deformation of the
enclosure or cause malfunction.
Leave at least this space around the set.
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• Do not install the display in a place exposed to direct
air conditioning.
• If the display is installed in such a location, moisture
may condense inside and may cause a malfunction.
• Do not place the display in hot, oily,
humid or excessively dusty places.
Broken pieces
Do not throw anything at the display. Doing
so may break the screen glass and cause
serious injury.
If the surface of the display cracks, unplug
the AC power cord before touching the
display. Otherwise electric shock may result.
• Do not install the display where insects
may enter.
• Do not install the display where it may
be exposed to mechanical vibration.
• Do not install the display in a location where it may
spear up, such as on or behind a pillar, or where you
might bump yourhead on it. It may cause injury.
Handling of broken glass and liquid crystal leakage
If the panel gets damaged, crystalline liquid leakage may
occur, or scattered broken glass may result. Do not touch
broken glass or crystalline liquid which is toxic, with bare
hands as cuts, poisoning or skin irritation may occur. Also
do not glass fragments or leaked crystalline liquid get into
your eyes or mouth. Should either contacted your eyes or
mouth, rinse the contacted area thoroughly with water and
consult your doctor.
Preventing the display from toppling over
To prevent the display from toppling over, secure the
display to a wall or stand.
Placement for watching
SERVICING
We suggest you to watch the display at a distance of
3-7 times that of the screen height, and not in excessive
brightness. It is easy to cause eye fatigue if you watch
display for too long or in a dark room. To obtain clear
picture, do not expose the screen to direct illumination or
sunlight. Use spot lighting directed down from the ceiling
if you can.
Do not attempt to repair the display
yourself, since opening the cabinet may
expose you to dangerous voltage or other
hazards. Ask qualified service personnel
to do the servicing for your display.
Replacement parts
When replacement parts are required, be sure the
service technician certifies in writing that he/she has
used replacement parts specified by the manufacturer
that have the same characteristics as the original parts.
Unauthorized substitutions may cause a fire, an electric
shock or other hazards.
SCREEN
• Although the screen is made with high precision
technology and has effective pixels of 99.99% or
more, black dots or bright points or light (red, blue, or
green) may appear constantly on the screen. This is a
structural property of the panel and is not a malfunction.
• The screen is made with high-precision technology. To
achieve a high level of performance and picture quality,
this display’s backlight setting is set to maximize the
brightness of the display. However, uneven brightness
may be observed when the display is viewed in a dark
environment without an input source or a blank screen.
This is a normal condition, not a malfunction of the
display. To improve this condition, change the Picture
mode, Backlight setting, enable the Light Sensor, or
turn on the Power management.
Safety check
Upon completion of repairs to the display, ask the service
technician to perform routine safety checks (as specified
by the manufacturer) to determine that the display is safe
for operating, and to so certify.
Ask a qualified service technician to dispose of the
display.
• Avoid exposing the screen surface to direct sunlight. It
is likely to damage the panel.
• Do not push or scratch the screen, or place objects on
top of the display. The image may be uneven or the
panel may be damaged.
• If the display is used in a cold place, a smear may
occur in the picture or the picture may become dark. It
is not caused by a failure. This condition will improve as
the temperature rises.
• When still pictures are displayed continuously, ghosting
may occur. It should disappear after a short period of
time.
• The screen and cabinet get warm when the display is in
use. This is a normal condition.
• Spraying insect repellent with volatile material on the
screen will cause damage.
• Do not make prolonged contact with rubber or plastic
material.
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Getting Started
Package Contents
Please make sure the following items are included with your display.
If any items are missing, please contact your dealer.
display (For 42”)
Screw type1 x 5 pcs/
Screw type2 x 5 pcs/
Remote Control with batteries
Bottom stand/Stand neck (For 42”)
or
display (For 32”)
Screw x 5 pcs/Bottom stand
(For 32”)
Screw driver x 1 piece
display (For 65”)
Screw x 10 pcs/
Stand neck x 2 pcs/
Bottom stand (For 65”)
Viewsonic CD
(User Guide)
Quick Start Guide
Power Cord
Power Cord
ViewSonic Quick Start Guide
(Only for EU+UK model)
(Only for US model)
The photos of the accessories are for reference only, the color of the remote
control, the type of power cord are variable based on the actual models.
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Installing the Display
Installing the Stand (For 65”)
400
Place the display face down on a protective surface. Afterwards attach the neck
piece onto the display and screw in the 4 screws to secure the neck. then insert
the neck onto the bottom stand and secure the parts by inserting the screws and
tightening them with the screwdriver provied.
Note: Attaching the stand requires two people.
Disconnecting the Stand (For 65”)
To remove the stand, remove the screws in the circled area and the neck will come
off.
400
2
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Installing the Stand (For 42”)
Screw type1 x 5pcs
TYPE1
TYPE2
Screw type2 x 5pcs
Place the display face down on a protective surface. Afterwards attach the neck
piece onto the display and screw in the 5 screws to secure the neck. then insert
the neck onto the bottom stand and secure the parts by inserting the screws and
tightening them with the screwdriver provied.
Note: Attaching the stand requires two people.
Installing the Stand (For 32”)
Screw x 5 pcs
Place the display face down on a protective surface. Then insert the neck onto the
bottom stand and secure the parts by inserting the screws and tightening them with
the screwdriver provied.
Note: Attaching the stand requires two people.
Disconnecting the Stand (For 42”/32”)
To remove the stand, remove the screws in the circled area and the neck will come
off.
3
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Mounting ViewSonic display to the wall
The display can be used in a free standing position or wall-mounted. Before installing
the product to the wall, please consider the following guidelines:
• Read the Important Safety Instructions, at the start of this manual.
• Do not install in a moist or wet environment. This equipment is intended for
indoor use.
• Do not install near heat source, or strong magnetic fields.
• Use only ViewSonic approved wall-mounting brackets to support the display
weight.
• Before attaching the wall mount plate to the back cover, ensure the product is
working.
• If your display is already set up for free-standing operation, you need to first
remove the stand before mounting the device to the wall.
To attach the wall-mount bracket to display safely, please use the following
guidelines:
• Disconnect the power and any other cables that might hinder moving the
display.
• Set the display on a table or work surface, placing the screen face down on
a towel or woolen blanket to protect the screen surface from damage while
installing plate.
• Before installing the display on the wall, ensure you have recorded the product
serial number on page (i) of the User Guide, as you will need the serial number
to request service should there be a service need.
• Install the wall mount plate to the display using screws NO LONGER than
20mm, as longer screws found in universal (non-ViewSonic) wall mount kits
may damage the power supply causing the unit to fail.
The wall-mount screw type is M6 x L20.
• Mount the wall mount bracket to the wall ensuring use of proper screws to
support the installation. Ensure there is at least 3cm of space surrounding any
air-vents of your display to allow adequate cooling during operation.
• Hang the display wall mount plate to the wall mount bracket, completing
installation.
Enjoy your ViewSonic display!
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Wall Mount Kit Specifications (VESA)
When attaching to other building materials, please contact your nearest dealer.
A
C
B
D
Product Family
display
inch
42
VESA Spec. (A x B)
200 x 200 mm
Standard Screw (C x D)
M6 x L20
Quantity
4
4
display
32
200 x 100 mm
M6 x L20
A
400
C
D
Product Family
inch
VESA Spec. (A x B)
Standard Screw (C x D)
Quantity
display
64.5
400 x 400 mm
M6 x L20
4
• ViewSonic provides the standard dimensions for wall mount kits as shown in the
table above.
team: United States 1-800-688-6688, Canada 1-866-463-4775,
Europe +44 (0) 207 382 8250.
• When purchasing our wall mount kit, a detailed install manual and all parts
necessary for assembly are provided.
• Do not use the screws that longer than the standard dimension, as they may cause
damage to the inside of the display set.
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FRONT View & SIDE View of the Product
1
2
3
4
5
(CDE3200-L/CDE4200-L)
76
8
5
4
3
2
1
(CDE6500-L)
76
Item
Icon
Description
Increase the volume.
Move to the right or adjust the setting on the OSD menu.
VOL +
1
2
Volume
Decrease the volume.
Move to the left or adjust the setting on the OSD menu.
VOL -
Move upward to scroll through menu options.
Move downward to scroll through menu options.
3
4
Menu
Input
MENU Turn the on-screen display (OSD) menu on / off.
Select the input source.
INPUT
Enter the submenu.
Turn the power on from standby mode. Touch it again to return
to standby mode.
5
6
Power
Remote Control
Receiver
Receive IR signals from the remote control.
7
8
LED Indicator
Power Switch
Blue indicates power on. Red indicates standby mode.
To switch the display on and off.
6
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Rear View of the Product
1
2
4
5
3
SPDIF
OUT
EARPHONE
OUT
RS232
HDMI3
HDMI1
USB
HDMI2
AUDIO IN
VIDEO
IN
REMOTE
CONTROL OUT
PC/VGA
AUDIO IN
PC/VGA IN
R
L
Y
Pb
Pr
6
7
8
10
9
Item
Description
1
2
3
4
HDMI input
Connect to the HDMI output of A/V devices.
Connect to the SPDIF input of A/V device.
Reserved for the service technician’s use.
SPDIF Optical output
RS232 signal input
USB
Connect to USB devices, such as USB flash drive.
Connect to earphones. By connecting the earphones, you can
listen to the sound from the display through the earphones.
If you connect the earphones, the display speakers will be muted.
5
6
Earphone Jack
Connect to an IR emitter. This will enable the remote control of
external equipment.
Remote Control Out
7
8
PC/VGA in & PC Audio in
Video in
Connect to a PC VGA port or a PC line / audio port.
Connect to the video output of A/V device.
Connect to the corresponding audio connectors on your A/V
device.
9
Audio input (left/ right)
10 YPbPr signal input
Connect to the YPbPr output of YPbPr device.
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Connecting the Display
HD Cable Box/HD Satellite Box
You can also enjoy high-definition programming by subscribing to a high-definition
cable service or a highdefinition satellite service. For the optimum picture quality, be
sure to connect this device to your display via the HDMI or component video (with
audio) input on the rear side of your display.
HDMI Connection
HD cable box /
Rear side of the display
HD satellite box
COMPONENT
VIDEO OUT
LINE OUT
R
DVI-HDTV OUT
HDMI OUT
IN
Pr
Y
L
AUDIO
VIDEO
OUT
Pb
HDMI cable
CATV / Satellite
antenna cable
HDMI cable
DVI Connection
HD cable box /
HD satellite box
Rear side of the display
COMPONENT
VIDEO OUT
LINE OUT
R
DVI-HDTV OUT
IN
Pr
Y
L
AUDIO
VIDEO
HDMI OUT
OUT
Pb
Audio cable
CATV / Satellite
antenna cable
DVI cable
DVI-to-HDMI cable
DVI-to-HDMI adapter
DVI-to-HDMI cable
Audio cable
Note:
For DVI connection, connect the HDMI jack (with DVI-to-HDMI cable, or DVI-to-
HDMI adapter), and connect the audio jack to the AUDIO IN jacks of PC Audio input.
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HDMI Timing Reference Chart
No.
1
Mode
VGA60 (640x480)
SVGA60 (800x600)
XGA60 (1024x768)
SXGA60 (1280x1024)
WXGA60 (1360x768)
1280 x 800
1440 x 900
1680 x 1050
1920 x 1080
480i60
HDMI
V
DVI
V
2
V
V
3
V
V
4
V
V
5
NA
NA
NA
NA
V
NA
NA
NA
NA
V
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
V
V
576i50
V
V
480P60
V
V
576P50
V
V
720P50
V
V
720P60
V
V
1080I50
V
V
1080I60
V
V
1080P50
V
V
1080P60
V
V
1080P24
NA
NA
NA
NA
1080P30
YPbPr or Component Connection
HD cable box /
HD satellite box
COMPONENT
VIDEO OUT
LINE OUT
Rear side of the display
R
DVI-HDTV OUT
IN
Pr
Y
L
AUDIO
VIDEO
HDMI OUT
OUT
Pb
CATV / Satellite
antenna cable
Component cable
Audio cable
Audio cable
Component cable
Note:
YPbPr provides better quality than the AV connection.
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AV Connection
HD cable box /
HD satellite box
Rear side of the display
COMPONENT
VIDEO OUT
LINE OUT
R
DVI-HDTV OUT
IN
Pr
Y
L
AUDO
VIDEO
HDMI OUT
OUT
Pb
CATV / Satellite
antenna cable
AV cable
AV cable
Programming your Cable or Satellite Box remote
Refer to the user manual from your service provider to determine the setting.
If it requires:
• 3 digits, please try “566”, “565”, “556”, or “688”. It usually works with DISHNetwork.
• 4 digits, please try “0054”. It usually works with Cox.
• 5-digits, please try “11454”, “11054”, or “10690”. It usually works with DIRECTV.
Personal Computer
Use the display as the monitor of your computer.
Rear side of the display
Audio cable
(stereo mini plugs)
VGA 15 Pin cable
Note:
Connect the PC IN jack to the PC using a 15-pin cable and audio cable.
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PC Timing Reference Chart
No.
VGA Timing
Panel FullHD (1920 x 1080) Support
Mode
Resolution
H sync
(kHz)
V sync
(Hz)
Pixel clock Polarity
(MHz)
Support
1
2
IBM VGA
VESA DMT
VESA DMT
VESA DMT
VESA DMT
VESA DMT
VESA DMT
VESA DMT
VESA DMT
VESA DMT
CEA
720 x 400
640 x 480
31.47
31.5
70.09
59.94
60.32
60
28.32
25.175
40
N/P
N/N
P/P
N/N
N/P
N/P
P/P
P/P
N/P
N/P
P/P
V
V
3
800 x 600
37.88
48.36
47.77
49.7
V
4
1024 x 768
1280 x 768
1280 x 800
1280 x 1024
1360 x 768
1440 x 900
1680 x 1050
1920 x 1080
65
V
5
59.8
79.5
V
6
59.81
60.02
60.01
59.89
59.95
60
83.5
NA
V
7
63.98
47.71
55.94
65.29
67.5
108
8
85.5
NA
NA
NA
V
9
106.5
146.25
148.5
10
11
Note:
This VGA input does not support interlaced signals.
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Using the Display Features
Remote Control and Display Controls
Inserting Remote Control Batteries
1. Remove the battery cover by pulling then lifting the knob on the cover.
2. Insert the batteries, corresponding to the (+) and (-) markings on the battery
compartment.
3. Reattach the battery cover.
CAUTION
• Only use the specified AAA batteries.
• Do not mix new and old batteries. This may result in creaking or leakage, which
may pose a risk of fire or lead to personal injury.
• Insert batteries according to (+) and (-) markings. Inserting the batteries incorrectly
may result in leakage, which may pose a risk of fire or lead to personal injury.
• Dispose of the battery in accordance with local laws and regulations.
• Keep the batteries away from children or pets.
• When the remote control will not to be used for an extended period, remove the
batteries.
Remote Control and Display Controls
1
11
12
2
3
4
13
14
15
5
16
17
6
7
18
8
19
20
9
10
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Touch keys located at the front side of the
display operate the same as these buttons
on the remote control.
Button
Description
Press this button to turn the power on from standby mode. Press it again to
return to standby mode.
1
2
POWER
TV
This function is not available for this model. (Only for TV)
Press to display the current state of the display.
3
INFO
HDMI
1080p 60Hz
Aug-18 15:02 Sat
0~9,
- number buttons
4
Press the respective button to input a character or number.
5
6
- VOL -
FAV
Press to adjust the volume.
This function is not available for this model. (Only for TV)
Press these buttons to navigate the OSD menus.
•
•
/
/
- move upward/downward to select menu options.
- move to the right/left to select the main menu or adjust the set-
/
7
ENTER buttons
tings. You can also use to enter the corresponding submenu.
• ENTER: Confirm the selection or enter the corresponding submenu.
Source Select
AV
YPbPr
Press to display the Source Select list and select the
source with / .
HDMI 1
8
9
INPUT
HDMI 2
To confirm the selection, press ENTER.
HDMI 3
PC
USB
Press this button repeatedly to select the preset picture mode.
Available options: Standard, Movie, User, Power Saving, or Dynamic.
PICTURE
Press this button repeatedly to select the preset sound mode.
Available options: Standard, Soft, User or Dynamic.
10 SOUND
11 MTS
This function is not available for this model. (Only for TV)
Press to turn off the sound. To restore the sound, press this button again,
or press the VOL+/- button.
12 MUTE
13 RETURN
14 C.C
Press to return to the previous channel.(Only for TV)
Press to select the Closed Caption menu in the AV mode.
This function is not available for this model. (Only for TV)
This function is not available for this model. (Only for TV)
Press to exit the OSD menu screen.
15
16 GUIDE
17 EXIT
18 MENU
Press to turn the OSD (On-Screen Display) menu on.
Press this button repeatedly to select the screen size.
Available options: Normal, Wide, Cinema, Zoom, or Full 100%.
* For Full 100% option, it is only available on HDMI/DVI input source.
19 ASPECT
20 SLEEP
Cycle through the display sleep timer.
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Operation
Turning the Display On and Off
Press on the remote control.
You can also use the key on the front side of the
panel.
* If there is no input signal within 10 minutes, the
display will be turned off automatically.
Adjusting the Volume
Press VOL +/- to adjust volume.
To turn off the volume, press MUTE.
To restore volume, press MUTE again, or press
VOL +/- directly.
Viewing the Displayed Information
To display the current information of the display:
Press INFO, and the current state will be displayed
on the screen. (It shows all or some of the information
about Input, Resolution, etc., depending on the input
source)
* The illustration shows an example of the INFO
screen in an HDMI source.
HDMI
1080p 60Hz
Aug-18 15:02 Sat
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Selecting the Input Source
To select the input sources connected to the display:
1. Press SOURCE on the remote control.
2. Press or to select the desired input source.
3. To confirm the selection, press ENTER.
Source Select
AV
YPbPr
HDMI 1
HDMI 2
HDMI 3
PC
USB
Using the Parent Controls
With PARENT CONTROL, you can block display and movie programming based on
Movie ratings.
Password is required to access the PARENTAL CONTROL menu. The default is
“0000”.
Changing Password
To change a new password:
1. Press MENU to display the OSD main menu.
PARENTAL CONTROL
2. Press or to select PARENTAL menu, then
Lock Parental Control
Change Password
press ENTER to enter the menu.
Keypad Lock
3. Enter the password.
Source Lock
System Lock
4. Press or to select Change Password, then
press to enter its submenu.
MENU
0-9
:Return
:Enter password
5. Enter the old password on Old PIN.
6. Enter your new password on New PIN.
7. Enter your new password again on Confirm.
The screen will return to the PARENTAL CONTROL
menu. This indicates the password has been
changed.
PARENTAL CONTROL
Lock Parental Control
Change Password
Keypad Lock
Source Lock
System Lock
8. Press EXIT to exit the menu.
MENU
ENTER
:Return
:Move
:Go to Next Menu
CHANGE PASSWORD
Old PIN
New PIN
confirm
MENU
0-9
:Return
:Enter password
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Blocking Selected Input Source
To block the selected input source:
1. Press MENU to display the OSD main menu.
2. Press or to select PARENTAL menu, then
press ENTER to enter the menu.
3. Enter the password.
PARENTAL CONTROL
Lock Parental Control
Change Password
Keypad Lock
Source Lock
System Lock
4. Press or to select Source Lock, then press
ENTER to enter its submenu.
MENU
ENTER
:Return
:Move
:Go to Next Menu
5. Press or to select the input source that you
want to block.
6. Press ENTER to confirm.
Page 1/1
SOURCE LOCK
AV
YPbPr
DVI
A
icon indicates the selected input source has
HDMI
PC
been blocked.
7. Press EXIT to exit the menu.
USB
MENU
ENTER
:Return
:Move
:Page
:On/Off
Resetting to Factory Default Settings
To reset all setting to the factory default settings:
1. Press MENU to display the OSD main menu.
2. Press or to select OTHERS menu, then press
ENTER to enter the menu.
3. Press or to select All Reset, then press
ENTER to reset to the default settings.
OTHERS
Blue Back
No Signal Power Off
No Operation Power Off
Usage Monitor
Audio Only
Off
1
Display ID
All Reset
Execute
MENU
:Return
:Move
:Change Setting
Display ID Setting
To set ID number to display for RS232 function:
OTHERS
1. Press MENU to display the OSD main menu.
2. Press or to select OTHERS menu, then press
ENTER to enter the menu.
3. Press or to select Display ID.
4. Press or to set the ID number (1~98).
For details information, refer to the RS232 Protocol
on page 26~33.
Blue Back
No Signal Power Off
No Operation Power Off
Usage Monitor
Audio Only
Off
1
Display ID
All Reset
Execute
MENU
:Return
:Move
:Change Setting
5. Press EXIT to exit the menu.
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Customizing PC Display
Connect the PC and your display using the VGA cable. See “Personal Computer” on
page 10.
1. Press SOURCE to display the Source Select
PICTURE
Picture Settings
menu.
Screen Size
Wide
2. Press or to select PC, then press ENTER to
confirm the setting.
PC Settings
Color Temperature
Backlight
Normal
High
3. Press MENU to display the OSD main menu.
4. Press or to select PICTURE menu, then press
ENTER to enter the menu.
Advanced Picture Settings
MENU
ENTER
:Return
:Move
:Go to Next Menu
5. Press or to select PC Settings, then press
ENTER to enter its submenu.
PC SETTINGS
Auto Adjust
Execute
Horizontal Position
6. Press or to select Auto Adjust, Horizontal
Position, Vertical Position, Clock, or Phase, and
press or to adjust the setting.
Vertical Position
Clock
Phase
Reset
Execute
7. Press EXIT to exit the menu.
MENU
ENTER
:Return
:Move
:Press to Execute
Using USB Function
Your display is equipped with a USB connector that enables you to view photos or
listen to music stored on a USB storage device.
Note:
USB only supports JPEG and MP3 files.
Multimedia support format
Multimedia
Categories Extension
File
Decoder
Notes
Sampling Frequency [KHz] : 32 / 44.1 / 48
Bit Rate [kbit/s]: 32 / 40 / 48 / 56 / 64 / 80 /
(Not corresponding MP3 Pro) 96 / 112 / 128 / 160 / 192 / 224 / 256 / 320
/ VBR
MPEG1 Audio LAYERIII
Music
Photo
*.mp3
*.jpg
Horizontal Max: less than 5000
Vertical Max: less than 5000
Horizontal Min: greater than 8
Baseline
Vertical Min: greater than 8
1. Plug a USB device to the USB connector on the rear side of the display.
2. Press SOURCE to display the Source Select menu.
3. Press or to select USB, then press ENTER to confirm the setting. The USB
menu appears on the screen.
Music
Photo
Media Setting
NowPlaying
4. Press or to select the menu item, then press ENTER.
5. Press EXIT to return to the previous screen.
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Playing Music
1. Press or to select Music, then press
ENTER. If there are several folders, press
or to select the desired folder, then press
ENTER to view the subfolder content.
2. Press or to select a song, then press
ENTER to play. An automatic playback begins
from the selected song.
music
1.
Folder 0 File 10 PAGE 1/1
Music001.MP3
Music002.MP3
Music003.MP3
Music004.MP3
Music005.MP3
Music006.MP3
Music007.MP3
Music008.MP3
Music009.MP3
Music010.MP3
2.
3.
4.
5.
6.
7.
8.
9
10.
3. During the playback, do the following:
• To pause the playback, press or to select
icon, then press ENTER. Press or to
select icon, then press ENTER to resume.
• To skip to previous song, press or to
Name
Date
Size
: Music001.MP3
: 2012/1/1 12:00:00
: 5013KB
select
icon, then press ENTER.
Title
: Music001
: Unknow
: Music
Year
:Pop
:03:33
Artist
Album
Track
Genre
Time
• To skip to next song, press or to select
icon, then press ENTER.
:2007
No Jacket
• To stop the playback, press or to select
icon, then press ENTER.
00:09/03:33
* You can directly view the playlist by selecting NowPlaying, then press ENTER.
Viewing Photos
1. Press or to select Photo, then press ENTER. If there are several folders,
press or to select the desired folder, then press ENTER to view the subfolder
content.
2. Press or to select a photo, then press ENTER to view the photo in full screen.
Press EXIT to stop the slide show.
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Customizing Slide Show Settings
1. Press or to select Media Setting, then
press ENTER.
2. Press or to select the menu item, and
press or to adjust the setting.
Slideshow Interval
Slideshow Effect
Slideshow Repeat
Slide Mode
5 S
Random
Off
Order
On
Background Music
Music Play Mode
Music Play Repeat
Music Auto Play
Order
Off
Off
Menu item
Description
Set the interval time between each slide displays (3 S / 5 S / 10 S / 30 S
/ 1 Min / 30 Min).
Slideshow Interval
Select the transition effect between each slide displays (Random / Off
/ Wipe Right / Wipe Left / Wipe Up / Wipe Down / Comb Side / Comb
UpDown / Checker / Mosaic / Fade / Blind Right / Blind Left / Blind Up /
Blind Down / Box In / Box Out / Slide in Right / Slide in Left / Slide in Up /
Slide in Down).
Slideshow Effect
Slideshow Repeat
Slide Mode
Enable/Disable the slide show repeatition (Off / On).
Set the slide mode option (Order / Random).
Background Music
Music Play Mode
Music Play Repeat
Music Auto Play
Enables/Disable background music during the slide show (On / Off).
Set music play mode option (Order / Random / Play One).
Enable/Disable the music playback repeatition (Off / On).
Enable/Disable the automatic music playback (Off / On).
Adjusting On-Screen Display (OSD) Settings
1. Press MENU to display the OSD main menu.
PICTURE
SOUND PARENTAL
SETUP
OTHERS
2. Press or to select the main menu, then press ENTER to enter the selected
menu.
3. Press or to select the menu item, then press or to adjust or select the
setting. When selecting a menu item with a submenu (
), press ► or ENTER to
enter its submenu. (“ ” will only appear when the menu item is highlighted)
4. Press MENU to return to the previous menu or press EXIT to exit the menu.
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Picture Menu
PICTURE
Menu item
Description
Picture Settings
Screen Size
Picture Settings
Apply a preset picture mode optimized for
different viewing conditions (Standard / Movie /
User / Power Saving / Dynamic).
* If Picture Settings is set to User, you can
adjust the following settings:
Wide
PC Settings
Color Temperature
Backlight
Normal
High
Advanced Picture Settings
• Brightness: Adjust the brightness setting.
• Contrast: Adjust the difference between the
light and dark levels in the picture.
• Saturation: Adjust the color detail of
images.
MENU
ENTER
:Return
:Move
:Go to Next Menu
PICTURE SETTINGS
Picture Mode
Brightness
Contrast
Power Saving
• Hue: Adjust the picture hue.
• Sharpness: Adjust the sharpness of the
edges of elements in the picture.
Saturation
Hue
Sharpness
Screen Size
PC Settings
Select the aspect ratio of the display (Zoom /
Normal / Wide / Cinema / Full 100%).
* For Full 100% option, it is only available on
HDMI/DVI input source.
The Power Saving picture is qualified ENERGY STAR
MENU
:Return
:Move
:Change Setting
PC SETTINGS
Auto Adjust
Adjust the PC display settings.
Execute
(only available on • Auto Adjust: Synchronize the display
Horizontal Position
VGA source)
automatically.
• Horizontal Position: Move the screen
position horizontally.
Vertical Position
Clock
Phase
Reset
Execute
• Vertical Position: Move the screen position
vertically.
MENU
ENTER
:Return
:Move
:Press to Execute
• Clock: Adjust delay time of clock in order to
reduce the noise of picture.
• Phase: Adjust delay time of phase in order to
reduce the noise of picture.
ADVANCED PICTURE SETTINGS
Dynamic Contrast
Film Mode
Off
Off
• Reset: Reset to the default settings.
Noise Reduction
MPEG Noise Reduction
HDMI Mode
Medium
Medium
PC
Color Temperature Apply a preset color temperature setting
(Normal / Warm / Cool).
Backlight
Adjust the backlight that affects the overall
brilliance of the picture (High / Medium / Low).
MENU
:Return
:Move
:Change Setting
Advanced Picture Set additional picture settings:
Settings
• Dynamic Contrast: Automatically enhance
the image for greater picture details.
• Film Mode: Produce smoother motion
picture when viewing movies.
• Noise Reduction: Reduce the noise level.
• MPEG Noise Reduction: Reduce the noise
level when viewing movies.
HDMI Mode
Allows to set the HDMI Mode to be: Video/PC.
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Sound Menu
SOUND
Menu item
Description
Sound Settings
Analog Sound
Sound Settings
Apply a preset audio option optimized for
different sounding conditions (Standard / Soft /
User / Dynamic).
Stereo
Digital Sound
Digital Audio Output
Equalizer Settings
Off
Off
* If Sound Settings is set to User, you can
adjust the following settings:
• Bass: Adjust the bass level to your
preference.
MENU
ENTER
:Return
:Move
:Go to Next Menu
• Treble: Adjust the treble level to your
preference.
• Balance: Adjust the sound balance between
the left and right speakers.
SOUND SETTINGS
Sound Mode
Bass
Standard
Treble
Balance
Analog Sound
Digital Sound
Select the analog audio mode (Mono / SAP /
Stereo).
* Only available for analog channels.
MENU
:Return
:Move
:Change Setting
Select the digital audio mode.
* Only available for digital channels.
Digital Audio
Output
Select the type of digital audio output to an
external audio system (Off / PCM / Raw).
Equalizer Settings Apply a preset equalizer setting (Off / Rock /
Pop / Jazz).
Parental Control Menu
CHANGE PASSWORD
Menu item
Description
Old PIN
New PIN
confirm
Lock Parental
Control
Enter password to access Lock Parental
Control menu.The default is “0000”.
Change Password
Change the new password.
Keypad Lock
Source Lock
System Lock
Select to lock the front panel keys operation.
Select the input source that you want to block.
MENU
0-9
:Return
:Enter password
Enable/Disable the Lock Parental Control
function.
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Setup Menu
SETUP
Menu item
Description
Closed Caption
Menu Language
Clock
Closed Caption
Set Closed Caption (CC) settings.
• Caption Display: Enable/Disable the caption
display.
• Analog Caption Type: Set the analog CC
display type.
English
OSD Transparency
OSD Timer
Off
20 S
Menu Language
Clock
Select the on-screen menu language.
MENU
MENU
MENU
ENTER
:Return
:Move
:Go to Next Menu
Set the time settings.
• Setup Time: Set the current date and time.
• Day of Week: Display the day of the week.
• Daylight Saving Time: Set to turn on/off
daylight saving.
• Time Format: Select the time format.
* Daylight Saving Time is only available if
Auto Clock is enabled.
CLOSED CAPTION
Caption Display
Off
Analog Caption Type
CC1
:Return
:Move
:On/Off
OSD Transparency Set the OSD transparency level.
OSD Timer Set the duration OSD menu stays visible on the
screen.
CLOCK
Setup Time
2012-08-18 11:41:17
Sat
Day of Week
Daylight Saving Time
Time Format
24H
:Return
:Move
:Change Setting
Others Menu
OTHERS
Menu item
Description
Blue Back
Blue Back
Select to enable the blue background in case of
no signal.
No Signal Power Off
No Operation Power Off
Usage Monitor
Audio Only
No Signal Power
Off
Select to set the display to automatically turn
off in case of no signal for 10 minutes.
Off
1
Display ID
All Reset
Execute
No Operation
Power Off
Select to set the display to automatically turn
off if it is left idle for 3 hours.
MENU
ENTER
:Return
:Move
:On/Off
Usage Monitor
Audio Only
Select to calculate the overall monitor usage.
Output audio from the display speakers but turn
off the display (Off / On).
Display ID
All Reset
Set the display ID for RS232 parameter.
Select to restore the factory default settings.
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Hospitality Menu
1. Press MENU and 9, 9, 3 button on the remote controller to display the Hospitality
menu.
2. Press or to select the menu item, then press or to adjust or select the
setting. When selecting a menu item with a submenu ( > > ), press or ENTER to
enter its submenu.
3. Press MENU to return to the previous menu or press EXIT to exit the menu.
Menu item
Description
Hospitality Menu
EEPROM Init
Clean up the setting to its initial value.
EEPROM Init
DO
Off
Save Config To
USB
Save the hospitality configuration into USB
drive.
Save Config To USB
Load Config From USB
Load Config From Load the hospitality configuration from USB
Hospitality
USB
drive.
Hospitality Function
Hospitality
Turn on or off the Hospitality function.
Hospitality
Function
Enter the hospitality sub-menu.
Menu item
Description
Hospitality Menu
Remote Customer
Code
Remote Customer Code
Menu Key
Select the specific remote ID (0, 1, or 2).
Enable or disable the MENU key.
Enable
Remote Control
VOL Def.
VOL Max
AV
Enable
30
100
Menu Key
Remote Control
Enable, disable remote or set as IR pass
through
Enable
Enable
Enable
Enable
Enable
Enable
Enable
AV
YPbPr
HDMI1
HDMI2
HDMI3
PC
USB
Power Input
VOL Def.
VOL Max
Default volume for each power on.
Maximum available volume
AV
YPbPr
HDMI1/2/3
PC
Enable or disable the input source.
USB
Power Input
Default input source for each power on.
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Other Information
Troubleshooting
Please contact ViewSonic service team directly if you have questions, service needs,
or require technical assistance related on the use of your display.
Contact ViewSonic Service Team at:
Or call our service team:
United States 1-800-688-6688
Canada 1-866-463-4775
Europe +44 (0) 207 382 8250
Problem
Possible Solution
• Make sure the AC power cord is properly connected to the wall
outlet.
• Plug another electrical device (like a radio) to the power outlet
to verify that the outlet is supplying the proper voltage.
No power
• Make sure that the cable connection to other components are
properly installed.
• Make sure that setup has been done correctly after
connections.
No picture
• Make sure the correct input is selected and the input signal is
compatible.
• Ensure that the video cable is securely connected.
• The picture may appear dim in a brightly lit room.
• Adjust the display settings.
Strange color, light color, or
color misalignment
• Check the input signal setting.
• Check your audio connections to other components are
properly installed.
• The MUTE button may have been pressed, try pressing this
button again.
No sound
• Check your audio settings, your display audio may be set to
minimum.
• Press VOL + on the remote control.
• Make sure the batteries are inserted correctly.
• Batteries could be weak or dead. Replace with new batteries.
• Check if there is a fluorescent light illuminated near the remote
control sensor.
• The path of the remote control beam may be blocked. Make
sure the path is clear and that the remote control is aimed at
the remote control sensor on the display.
• Press on the remote control to see if you can turn on the
display.
Remote control unit does not
operate
• Press MENU on the remote control to see if there is an OSD
menu shown on the screen.
• Press only one button at a time and it is the correct one for the
operation you want to perform.
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Problem
Possible Solution
• External influences such as lightning or static electricity may
cause improper operation. In this case, operate the unit after
first turning on the power of the display and the AV System, or
unplug the AC cord for 1 to 2 minutes, then replug again.
Unit cannot be operated
• Make sure the sleep timer is turned off.
• Make sure the PC or video signal cable is connected properly.
• The internal temperature of the unit has increased. Remove
any objects blocking the vent or clean as necessary.
Power is cut off suddenly
• Make sure the video signal cable is connected properly.
• Adjust the Screen Size setting on the Picture menu.
• Press ASPECT repeatedly on the remote control to switch to
the display mode you prefer.
Picture is cut off/with sidebar
screen
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Specifications
Model
CDE4200-L
CDE3200-L
Screen Size
42-inch FHD 60Hz
16:9
32-inch FHD 60Hz
(LED Backlight)
Aspect Ratio
RGB
1 RGB analog (0.7/1.0 Vp-p, 75 ohms) Separate Sync,
fh: 31.47-63.98 kHz, fv:59.8-70.09 Hz
Video
1 composite RCA, 1 YPbPr component, 3 HDMI
Input signal
1 mini-stereo (for PC/VGA audio in),
1 pair of RCA (L/R) stereo
Audio
USB
PC
JPEG / MP3 Format
Compatibility
Speaker Output
Audio Output
RS232 Output
Remote Control Out
Power
Up to 1920 x 1080 (CEA mode)
10W x 2 @ THD=10% (max)
1 Earphone jack, 1 SPDIF (optical)
RS232 communication
Remote control out (NEC 38KHz / RC5 38KHz)
AC 100~240V (50/60Hz)
Voltage
Temperature
Humidity
0°C to + 40°C
Operating
conditions
20% to 90% (no condensation)
-20°C to + 60°C
Temperature
Humidity
Storage condition
Dimensions
20% to 90% (no condensation)
Physical
(L) x (W) x (H)
974.2 x 210 x 626.3 mm
(38.35 x 8.27 x 24.66 in)
747.8 x 180 x 488.1 mm
(29.44 x 7.09 x 19.22 in)
With stand
13.3kg (29.3 lb)
8.8kg (19.38 lb)
8.0kg (17.62 lb)
Weight(Net)
Without stand
11.9 kg (26.24 lb)
UL/cUL, FCC-B (Doc-B),
ICES-003, CE, ENERGY
STAR®
UL/cUL, FCC-B (Doc-B),
ICES-003, CE
Regulations
On
59 W (typ) / 75 W (max)
0 .5W
50 W ( typ) / 55 W (max)
Power
consumption
Stand by
Warning: Do not set the graphics card in your computer to exceed these refresh rates; doing so
may result in permanent damage to the display.
Note:
Product Specifications are subject to change without notice.
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Model
CDE6500-L
Screen Size
Aspect Ratio
64.5-inch FHD 60Hz
16:9
(LED Backlight)
1 RGB analog (0.7/1.0 Vp-p, 75 ohms) Separate Sync,
fh: 31.47-63.98 kHz, fv:59.8-70.09 Hz
RGB
Video
Audio
1 composite RCA, 1 YPbPr component, 3 HDMI
Input signal
1 mini-stereo (for PC/VGA audio in),
1 pair of RCA (L/R) stereo
USB
PC
JPEG / MP3 Format
Compatibility
Speaker Output
Audio Output
RS232 Output
Remote Control Out
Power
Up to 1920 x 1080 (CEA mode)
10W x 2 @ THD=10% (max)
1 Earphone jack, 1 SPDIF (optical)
RS232 communication
Remote control out (NEC 38KHz / RC5 38KHz)
AC 100~240V (50/60Hz)
Voltage
Temperature
Humidity
0°C to + 40°C
Operating
conditions
20% to 90% (no condensation)
-20°C to + 60°C
Temperature
Humidity
Storage condition
Dimensions
20% to 90% (no condensation)
Physical
(L) x (W) x (H)
1463 x 280 x 942.4 mm
(57.64 x 11.03 x 37.1 in)
With stand
42 kg (92.3 lb)
Weight(Net)
Regulations
Without stand
37.2 kg (82 lb)
UL/cUL, FCC-B (Doc-B), ICES-003, CE
160 W (typ) / 180 W (max)
0 .5W
On
Power
consumption
Stand by
Warning: Do not set the graphics card in your computer to exceed these refresh rates; doing so
may result in permanent damage to the display.
Note:
Product Specifications are subject to change without notice.
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RS232 Protocol
1. Introduction
This document describes the hardware interface spec and software protocols of
RS232 interface communication between Viewsonic Commercial Display and PC or
other control unit with RS232 protocol.
The protocol divide into three sections:
• Set-Function
• Get-Function
• Remote control pass-through mode
※ꢀIn below document, “PC” will represents all the control units that can sent or
receive the RS232 protocol command.
2. Description
2.1 Hardware specification
Viewsonic communication port in the rear side
(1) Connector type: DSUB 9 Pin Male
(2) Pin Assignment
Pin #
Signal
NC
Remark
Male DSUB 9Pin
(outside view)
1
2
RXD
TXD
NC
Input to Monitor
3
Output from Monitor
4
5
GND
NC
6
7
NC
8
NC
9
NC
frame
GND
* Use of crossover (null modem) cable required for
use with PC.
2.2 Communication Setting
• Baud Rate Select: 9600bps (fixed)
• Data bits: 8bits (fixed)
• Parity: None (fixed)
• Stop Bits: 1 (fixed)
2.3 Command Message Reference
PC sends to Monitor command packet followed by “CR”. Every time PC sends
control command to the Monitor, the Monitor shall response as follows:
1. If the message is receives correctly it will send “+” (02Bh) followed by “CR” (00Dh)
2. If the message is receives incorrectly it will send “-” (02Dh) followed by “CR”
(00Dh)
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3. Protocol
3.1 Set-Function Listing
The PC can control the display for specific actions. The Set-Function command
allows you to control the display behavior in a remote sit through the RS232 port.
The Set-Function packet format consists of 9 bytes.
Set-Function description:
Length:
Total Byte of Message excluding “CR”
ID:
Identification for each of display
If we want to set all settings, ID can use “99” to achieve, and it will not
have Reply command on this function.
The ID can be set via the OSD menu for each set.
Command Type: Identify command type,
“s” (0x73h) : Set Command
“+” (0x2Bh) : Valid command Reply
“-” (0x2Dh) : Invalid command Reply
Command:
Value[1~3]:
CR:
Function command code: One byte ASCII code
Three bytes ASCII that defines the value
0x0D
Set-Function format:
Send: (Command Type= “s”)
Name
Byte Count 1 Byte 2 Byte
Bytes order 2~3
Length
ID
Command Type Command Value1 Value2 Value3
CR
1 Byte
4
1 Byte
5
1 Byte
6
1 Byte
7
1 Byte 1 Byte
1
8
9
Reply: (Command Type= “+” or “-”)
Name
Byte Count 1 Byte 2 Byte
Bytes order 2~3
Length
ID
Command Type CR
1 Byte
4
1 Byte
1
5
[NOTE] The reply for “Power on” command is the exception. It’s 0x322B0D (
2+<CR>).
Example1: Set Brightness as 76 for TV-02 and this command is valid
Send (Hex Format)
Name
Length
ID
Command Type Command Value1 Value2 Value3
CR
0x30
0x32
Hex
0x38
0x73 0x24 0x30 0x37 0x36
0x0D
Reply (Hex Format)
Name
Length
ID
Command Type CR
0x2B 0x0D
0x30
0x32
Hex
0x34
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Example2: Set Brightness as 176 for TV-02 and this command is NOT valid.
Send (Hex Format)
Name
Length
ID
Command Type Command Value1 Value2 Value3
CR
0x30
0x32
Hex
0x38
0x73 0x24 0x31 0x37 0x36
0x0D
Reply (Hex Format)
Name
Length
ID
Command Type CR
0x30
0x32
Hex
0x34
0x2D
0x0D
Set-function table
Command
Command
Type (ASCII)
Value Range
(Three ASCII bytes)
Set Function Length ID
Comments
Code (ASCII) Code (Hex)
Power on/off
(standby)
8
8
s
!
21
000: STBY
001: ON
Input Select
s
“
22
000 : TV
1. No need for USB
2. For the case of two
more same sources,
the 2nd digital is
001 : AV
002 : S-Video
003 : YPbPr
004 : HDMI
014: HDMI2
024: HDMI3
005 : DVI
used to indicate the
extension.
006 : PC/VGA
Contrast
Brightness
Sharpness
Color
8
8
8
8
8
8
s
s
s
s
s
s
#
$
%
&
‘
23
24
25
26
27
29
000 ~ 100
000 ~ 100
000 ~ 100
000 ~ 100
000 ~ 100
Tint
Color mode
)
000: Normal
001: Warm
002: Cold
003: Personal
Bass
8
8
8
8
s
s
s
s
.
/
2E
2F
30
32
000 ~ 100
000 ~ 100
000 ~ 100
Treble
Balance
0
2
Sets Balance position
OSD
language
000: English
001: French
002: Spanish
Extend the value
for more supported
languages
Power lock
Volume
8
8
s
s
4
5
34
35
000 : Unlock
001 : Lock
000 ~ 100
900:Volume
down (-1)
901:Volume
up (+1)
Mute
8
8
8
s
s
s
6
8
>
36
38
3E
000: OFF
001: ON (mute)
Button lock
Menu lock
000: Unlock
001: Lock
000: Unlock
001: Lock
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Number
Key Pad
8
8
s
s
@
A
40
41
000~009
000: UP
001: DOWN
002: LEFT
003: RIGHT
004: ENTER
005: INPUT
006: MENU/EXIT
Remote
Control
8
s
B
42
000: Disable
001: Enable
Disable: RCU has no
effect on HDTV.
002: Pass through
Enabled: RCU
controls the HDTV.
This is the power up
default on the HDTV.
Pass through: RCU
has no effect on HDTV
and all RCU command
codes are transmitted
to FC via the RS232
port.
Restore
default
8
s
~
7E
000
Resets HDTV to
factory setting
Note:
1. Behavior at lock modes
Lock Mode
Behavior
1. Lock all buttons of front panel and RCU, except for “Power”
2. All the SET functions should be workable via RS32, even the ones with
according hot key in RCU like Mute,…etc.
Button Lock
1. Lock “MENU’ key of front panel and RCU
2. The Factory and Hospitality modes should not be blocked for the model
using MENU-combined key to enter these two modes. Alternative
approach will be indicated separately if any limitation by model.
MENU Lock
1. Lock “POWER” key of front and RCU.
2. The SET_POWER on/off should be workable via RS232, but does not
mean the POWER lock will be released under this case.
3. Can not be un-locked by reset in OSD setting
POWER Lock
4. Will auto AC power-on in power-lock
5. Under power-lock, the set will not enter power saving when no PC
signal and neither not turn off when no other video signals after 15min.
Remote control disable Lock the keys on RCU, but keep the buttons of front panel workable.
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3.2 Get-Function Listing
The PC can interrogate the display for specific information. The Get-Function packet
format consists of 9 bytes which is similar to the Set-Function packet structure. Note
that the “Value” byte is always = 00.
Set-Function description:
Length:
Total Byte of Message excluding “CR”
ID:
Identification for each of display
Command Type: Identify command type,
“g” (0x67h) : Get Command
“r” (0x72h) : Valid command Reply
“-“ (0x2Dh) : Invalid command Reply
Command:
Value[1~3]:
CR:
Function command code: One byte ASCII code
Three bytes ASCII that defines the value
0x0D
Get-Function format:
Send: (Command Type= “g”)
Name
Byte Count 1 Byte 2 Byte
Bytes order 2~3
Length
ID
Command Type Command Value1 Value2 Value3
CR
1 Byte
4
1 Byte
5
1 Byte
6
1 Byte
7
1 Byte 1 Byte
1
8
9
Reply: (Command Type= “r” or “-”)
If the Command is valid, Command Type = “r”
Name
Byte Count 1 Byte 2 Byte
Bytes order 2~3
Length
ID
Command Type Command Value1 Value2 Value3
CR
1 Byte
4
1 Byte
5
1 Byte
6
1 Byte
7
1 Byte 1 Byte
1
8
9
If the Command is Not valid, Command Type= “-”
Name
Byte Count 1 Byte 2 Byte
Bytes order 2~3
Length
ID
Command Type CR
1 Byte
4
1 Byte
5
1
Example1: Get Brightness from TV-05 and this command is valid.
The Brightness value is 67.
Send (Hex Format)
Name
Length
ID
Command Type Command Value1 Value2 Value3
0x67 0x62 0x30 0x30 0x30
CR
0x30
0x35
Hex
0x38
0x0D
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Reply (Hex Format)
Name
Length
ID
Command Type Command Value1 Value2 Value3
0x72 0x62 0x30 0x36 0x37
CR
0x30
0x35
Hex
0x38
0x0D
Example2: Get Brightness from TV-05 , but the Brightness command ID is error
and it is NOT in the command table.
Send (Hex Format)
Name
Length
ID
Command Type Command Value1 Value2 Value3
CR
0x30
0x35
Hex
0x38
0x67
0XD3
0x30
0x30
0x30
0x0D
Reply (Hex Format)
Name
Length
ID
Command Type CR
0x30
0x35
Hex
0x34
0x2D
0x0D
Get-function table
Command
Command
Value Range
(Three ASCII bytes)
Set Function Length ID
Comments
Type
Code (ASCII) Code (Hex)
Get-Contrast
8
8
g
g
a
b
61
62
000 ~ 100
000 ~ 100
Get-Brightness
Get-Sharpness
Get-Color
8
8
8
8
8
g
g
g
g
g
c
d
e
f
63
64
65
66
67
000 ~ 100
000 ~ 100
000 ~ 100
000 ~ 100
Get-Tint
Get-Volume
Get-Mute
g
000: Off
001: On (muted)
Get-Input select
8
8
g
g
j
l
6A
6C
000~
See Set-function
table
Get-Power
status: ON/
STBY
001: ON
000: STBY
Get-Remote
control
8
g
n
6E
000: Disable
001: Enable
Gets RCU mode
status
002: Pass through
Get-Power lock
Get-Button lock
Get-Menu lock
8
8
8
8
8
g
g
g
g
g
o
p
q
s
z
6F
70
71
73
7A
000: Unlock
001: Lock
000: Unlock
001: Lock
000: Unlock
001: Lock
Get-Setup
wizard
000: Disable
001: Enable
Get-ACK
000
This command is
used to test the
communication link.
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3.3 Remote Control Pass-through mode
When PC sets the display to Remote Control Pass through mode, the display shall
send a 7 bytes packet (followed by “CR”) in response to RCU button activation. Note,
that in this mode the RCU shall have no effect on the display function. For example:
“Volume+” will not change the volume in the but only sends “Volume+” code to PC
over the RS232 port.
IR Pass Through-Function format
Reply: (Command Type= “p”)
RCU Code1 RCU Code2
Name
Length
ID
Command Type
CR
(MSB)
1 Byte
5
(LSB)
1 Byte
6
Byte Count 1 Byte 2 Byte
Bytes order 2~3
1 Byte
4
1 Byte
7
1
Example1: Remote Control pass-through when “VOL+” key is pressed for TV-
05 Reply (Hex Format)
RCU Code1 RCU Code2
Name
Length
ID
Command Type
CR
(MSB)
(LSB)
0x30
0x35
Hex
0x36
0x70
0x31
0x30
0x0D
Key
Code (HEX)
1
2
3
4
5
6
7
8
9
0
-
01
02
03
04
05
06
07
08
09
0A
0B
0C
0D
0E
0F
10
11
RECALL (LAST)
ASPECT (ZOOM)
VOLUME UP (+)
VOLUME DOWN (-)
MUTE
12
13
14
15
16
17
CHANNEL/PAGE UP (+)
CHANNEL/PAGE DOWN (-)
POWER
SOURCES (INPUTS)
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18
19
1A
1B
1C
1D
1E
1F
20
21
22
23
24
25
26
27
28
29
2A
2B
2C
2D
2E
2F
SLEEP
MENU
UP
DOWN
LEFT
RIGHT
OK (ENTER)
EXIT
Note:
1. This IR-pass-through code is different with RCU key code.
2. Special control sequence for POWER key under IR-pass through mode.
2-1. When display is OFF and receives the POWER code: The display will turn on
itself, then forward the POWER code to the host via RS232.
2-2. When display is ON and receives the POWER code: The display will forward
the POWER code to the host via RS232, then turns off itself.
3. The code of VOLUME UP and VOLUME DOWN will repeatedly output when
press and hold the keys.
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Customer Support
For technical support or product service, see the table below or contact your reseller.
NOTE: You will need the product serial number.
Use with other Wall-Mount kit may cause instability and possibly result in injury.
To find the perfect mount for CDE6500-L/CDE4200-L/CDE3200-L, please browse
Canada 1-866-463-4775, Europe +44 (0) 207 382 8250.
T = Telephone
F = FAX
Country/Region Website
Email
T (Toll-Free)= 1-800-688-6688
T (Toll)= 1-424-233-2530
F= 1-909-468-3757
United States
T (Toll-Free)= 1-866-463-4775
T (Toll)= 1-424-233-2533
F= 1-909-468-3757
Canada
Europe
Latin America
(Argentina)
T= 0800-4441185
T= 1230-020-7975
T= 01800-9-157235
T= 001-8882328722
Latin America
(Chile)
Latin America
(Columbia)
Latin America
(Mexico)
Renta y Datos, 29 SUR 721, COL. LA PAZ, 72160 PUEBLA, PUE. Tel: 01.222.891.55.77 CON 10 LINEAS
Electroser, Av Reforma No. 403Gx39 y 41, 97000 Mérida, Yucatán. Tel: 01.999.925.19.16
Latin America
(Peru)
T= 0800-54565
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Limited Warranty
ViewSonic® LCD Commercial Display
What the warranty covers:
ViewSonic warrants its products to be free from defects in material and workmanship, under normal
use, during the warranty period. If a product proves to be defective in material or workmanship during
the warranty period, ViewSonic will, at its sole option, repair or replace the product with a like product.
Replacement product or parts may include remanufactured or refurbished parts or components.
How long the warranty is effective:
ViewSonic LCD Commercial Displays are warranted for 3 years for all parts excluding the light source
and 3 years for labor from the date of the first customer purchase.
Who the warranty protects:
This warranty is valid only for the first consumer purchaser.
What the warranty does not cover:
1. Any product on which the serial number has been defaced, modified or removed.
2. Damage, deterioration or malfunction resulting from:
a. Accident, misuse, neglect, fire, water, lightning, or other acts of nature, unauthorized product
modification, or failure to follow instructions supplied with the product.
b. Any damage of the product due to shipment.
c. Removal or installation of the product.
d. Causes external to the product, such as electrical power fluctuations or failure.
e. Use of supplies or parts not meeting ViewSonic’s specifications.
f. Normal wear and tear.
g. Any other cause which does not relate to a product defect.
3. Any product exhibiting a condition commonly known as “image burn-in” which results when a
static image is displayed on the product for an extended period of time.
4. Removal, installation, one way transportation, insurance, and set-up service charges.
How to get service:
1. For information about receiving service under warranty, contact ViewSonic Customer Support
(Please refer to Customer Support page). You will need to provide your product’s serial number.
2. To obtain warranty service, you will be required to provide (a) the original dated sales slip, (b)
your name, (c) your address, (d) a description of the problem, and (e) the serial number of the
product.
3. Take or ship the product freight prepaid in the original container to an authorized ViewSonic
service center or ViewSonic.
4. For additional information or the name of the nearest ViewSonic service center, contact
ViewSonic.
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Limitation of implied warranties:
There are no warranties, express or implied, which extend beyond the description contained herein
including the implied warranty of merchantability and fitness for a particular purpose.
Exclusion of damages:
ViewSonic’s liability is limited to the cost of repair or replacement of the product. ViewSonic shall not
be liable for:
1. Damage to other property caused by any defects in the product, damages based upon
inconvenience, loss of use of the product, loss of time, loss of profits, loss of business
opportunity, loss of goodwill, interference with business relationships, or other commercial loss,
even if advised of the possibility of such damages.
2. Any other damages, whether incidental, consequential or otherwise.
3. Any claim against the customer by any other party.
4. Repair or attempted repair by anyone not authorized by ViewSonic.
Effect of state law:
This warranty gives you specific legal rights, and you may also have other rights which vary from state
to state. Some states do not allow limitations on implied warranties and/or do not allow the exclusion
of incidental or consequential damages, so the above limitations and exclusions may not apply to you.
Sales outside the U.S.A. and Canada:
For warranty information and service on ViewSonic products sold outside of the U.S.A. and Canada,
contact ViewSonic or your local ViewSonic dealer.
The warranty period for this product in mainland China (Hong Kong, Macao and Taiwan Excluded) is
subject to the terms and conditions of the Maintenance Guarantee Card.
rope.com under Support/Warranty Information.
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Mexico Limited Warranty
ViewSonic® LCD Commercial Display
What the warranty covers:
ViewSonic warrants its products to be free from defects in material and workmanship, under normal use, during
the warranty period. If a product proves to be defective in material or workmanship during the warranty period,
ViewSonic will, at its sole option, repair or replace the product with a like product. Replacement product or parts
may include remanufactured or refurbished parts or components.
How long the warranty is effective:
ViewSonic LCD Commercial Displays are warranted for 3 years for all parts excluding the light source and 3
years for labor from the date of the first customer purchase.
Who the warranty protects:
This warranty is valid only for the first consumer purchaser.
What the warranty does not cover:
1. Any product on which the serial number has been defaced, modified or removed.
2. Damage, deterioration or malfunction resulting from:
a. Accident, misuse, neglect, fire, water, lightning, or other acts of nature, unauthorized product
modification, or failure to follow instructions supplied with the product.
b. Any damage of the product due to shipment.
c. Removal or installation of the product.
d. Causes external to the product, such as electrical power fluctuations or failure.
e. Use of supplies or parts not meeting ViewSonic’s specifications.
f.
Normal wear and tear.
g. Any other cause which does not relate to a product defect.
3. Any product exhibiting a condition commonly known as “image burn-in” which results when a static image is
displayed on the product for an extended period of time.
4. Removal, installation, one way transportation, insurance, and set-up service charges.
How to get service:
For information about receiving service under warranty, contact ViewSonic Customer Support (Please refer to the
attached Customer Support page). You will need to provide your product’s serial number, so please record the
product information in the space provided below on your purchase for your future use. Please retain your receipt
of proof of purchase to support your warranty claim.
For Your Records
Product Name: _______________________
Document Number: ___________________
Purchase Date: ______________________
Model Number: _________________________________
Serial Number: _________________________________
Extended Warranty Purchase? _________________(Y/N)
If so, what date does warranty expire? _______________
1. To obtain warranty service, you will be required to provide (a) the original dated sales slip, (b) your name, (c)
your address, (d) a description of the problem, and (e) the serial number of the product.
2. Take or ship the product in the original container packaging to an authorized ViewSonic service center.
3. Round trip transportation costs for in-warranty products will be paid by ViewSonic.
Limitation of implied warranties:
There are no warranties, express or implied, which extend beyond the description contained herein including the
implied warranty of merchantability and fitness for a particular purpose.
Exclusion of damages:
ViewSonic’s liability is limited to the cost of repair or replacement of the product. ViewSonic shall not be liable for:
1. Damage to other property caused by any defects in the product, damages based upon inconvenience, loss
of use of the product, loss of time, loss of profits, loss of business opportunity, loss of goodwill, interference
with business relationships, or other commercial loss, even if advised of the possibility of such damages.
2. Any other damages, whether incidental, consequential or otherwise.
3. Any claim against the customer by any other party.
4. Repair or attempted repair by anyone not authorized by ViewSonic.
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Contact Information for Sales & Authorized Service (Centro Autorizado de Servicio) within Mexico:
Name, address, of manufacturer and importers:
México, Av. de la Palma #8 Piso 2 Despacho 203, Corporativo Interpalmas,
Col. San Fernando Huixquilucan, Estado de México
Tel: (55) 3605-1099
NÚMERO GRATIS DE ASISTENCIA TÉCNICA PARA TODO MÉXICO: 001.866.823.2004
Hermosillo:
Villahermosa:
Distribuciones y Servicios Computacionales SA de CV. Compumantenimietnos Garantizados, S.A. de C.V.
Calle Juarez 284 local 2
AV. GREGORIO MENDEZ #1504
Col. Bugambilias C.P: 83140
Tel: 01-66-22-14-9005
E-Mail: [email protected]
COL, FLORIDA C.P. 86040
Tel: 01 (993) 3 52 00 47 / 3522074 / 3 52 20 09
E-Mail: [email protected]
Puebla, Pue. (Matriz):
Veracruz, Ver.:
RENTA Y DATOS, S.A. DE C.V. Domicilio:
29 SUR 721 COL. LA PAZ
CONEXION Y DESARROLLO, S.A DE C.V. Av.
Americas # 419
72160 PUEBLA, PUE.
Tel: 01(52).222.891.55.77 CON 10 LINEAS
E-Mail: [email protected]
ENTRE PINZÓN Y ALVARADO
Fracc. Reforma C.P. 91919
Tel: 01-22-91-00-31-67
E-Mail: [email protected]
Cuernavaca
Chihuahua
Soluciones Globales en Computación
C. Magisterio # 3321 Col. Magisterial
Chihuahua, Chih.
Tel: 4136954
E-Mail: [email protected]
Compusupport de Cuernavaca SA de CV
Francisco Leyva # 178 Col. Miguel Hidalgo
C.P. 62040, Cuernavaca Morelos
Tel: 01 777 3180579 / 01 777 3124014
E-Mail: [email protected]
Distrito Federal:
Guadalajara, Jal.:
QPLUS, S.A. de C.V.
Av. Coyoacán 931
Col. Del Valle 03100, México, D.F.
Tel: 01(52)55-50-00-27-35
E-Mail : [email protected]
SERVICRECE, S.A. de C.V.
Av. Niños Héroes # 2281
Col. Arcos Sur, Sector Juárez
44170, Guadalajara, Jalisco
Tel: 01(52)33-36-15-15-43
E-Mail: [email protected]
Guerrero Acapulco
Monterrey:
GS Computación (Grupo Sesicomp)
Progreso #6-A, Colo Centro
39300 Acapulco, Guerrero
Tel: 744-48-32627
Global Product Services
Mar Caribe # 1987, Esquina con Golfo Pérsico
Fracc. Bernardo Reyes, CP 64280
Monterrey N.L. México
Tel: 8129-5103
E-Mail: [email protected]
MERIDA:
Oaxaca, Oax.:
ELECTROSER
CENTRO DE DISTRIBUCION Y
SERVICIO, S.A. de C.V.
Murguía # 708 P.A., Col. Centro, 68000, Oaxaca
Tel: 01(52)95-15-15-22-22
Fax: 01(52)95-15-13-67-00
E-Mail. [email protected]
Av Reforma No. 403Gx39 y 41
Mérida, Yucatán, México CP97000
Tel: (52) 999-925-1916
E-Mail: [email protected]
Tijuana:
FOR USA SUPPORT:
STD
ViewSonic Corporation
Av Ferrocarril Sonora #3780 L-C
Col 20 de Noviembre
Tijuana, Mexico
381 Brea Canyon Road, Walnut, CA. 91789 USA
Tel: 800-688-6688 (English); 866-323-8056 (Spanish);
Fax: 1-800-685-7276
4.3: ViewSonic Mexico Limited Warranty
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