Vertical Communications Telephone DSU and DSU II User Manual
R
DSU and DSU II Series  
Digital Telephone Systems  
●
LCD Speakerphone  
System Reference Manual  
COMDIAL  
QZ  
ABC  
DEF  
1
4
7
2
5
8
0
3
6
9
#
GHI  
PRS  
JKL  
TUV  
OPER  
MNO  
WXY  
TRNS/CNF  
HOLD  
TAP  
INTERCOM  
SPEAKER  
SHIFT  
MUTE  
MESSAGE  
SHIFT  
ABC  
DEF  
1
4
7
*
2
5
8
0
3
6
9
#
GHI  
PRS  
JKL  
TUV  
MNO  
WXY  
TAP  
TRNS/CONF  
SPEAKER  
MUTE  
R
HOLD  
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GCA70–245  
Contents  
Contents  
Page  
1
Introducing The LCD Speakerphone . . . . . . . . . . . . . . . . . . . 1-1  
1.1 Using This Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-1  
1.2 Using Your Speakerphone . . . . . . . . . . . . . . . . . . . . . . . . . 1-2  
1.2.1 Using A Full-Duplex Speakerphone. . . . . . . . . . . . 1-3  
1.2.2 Speakerphone User Guidelines. . . . . . . . . . . . . . . . 1-4  
1.3 Knowing The LCD Abbreviations . . . . . . . . . . . . . . . . . . 1-8  
1.4 Knowing Your Telephone’s Functions . . . . . . . . . . . . . . 1-10  
1.5 Understanding What The Lights Mean. . . . . . . . . . . . . . 1-12  
1.6 Understanding What The Rings Mean . . . . . . . . . . . . . . 1-13  
1.7 Adjusting Your Telephone’s Pedestal . . . . . . . . . . . . . . . 1-14  
2
Programming The Attendant Features. . . . . . . . . . . . . . . . . . 2-1  
2.1 Using Chapter Two . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-1  
2.2 Creating The LCD Response Messages . . . . . . . . . . . . . . 2-2  
2.3 Direct Inward Station Dialing. . . . . . . . . . . . . . . . . . . . . . 2-6  
2.4 Naming The System Telephones. . . . . . . . . . . . . . . . . . . . 2-8  
2.5 Setting The Music On Hold Feature. . . . . . . . . . . . . . . . 2-12  
2.6 Setting The Night Transfer Of Ringing Mode . . . . . . . . 2-13  
2.7 Setting The Night Transfer Button . . . . . . . . . . . . . . . . . 2-14  
2.8 Setting The System Clock. . . . . . . . . . . . . . . . . . . . . . . . 2-14  
2.9 Station Message Detail Accounting  
(SMDA) Printout. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-15  
2.10 Storing The System Speed Dial Numbers . . . . . . . . . . . 2-16  
2.11 System Alarm Reporting. . . . . . . . . . . . . . . . . . . . . . . . . 2-20  
2.12 Transferring Calls To The Voice Mail System . . . . . . . . 2-21  
2.13 Transferring Calls To A Secondary  
Attendant Telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-21  
2.14 Digital Voice Announcing (DVA) . . . . . . . . . . . . . . . . . . 2-22  
2.15 Operating Your Telephone With A DSS/BLF Console. . 2-25  
2.15.1 Accessing The Button Levels . . . . . . . . . . . . . . . 2-26  
Contents – 1  
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Contents  
GCA70–245  
Page  
3
4
Answering Calls. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-1  
3.1 Answering Outside Calls . . . . . . . . . . . . . . . . . . . . . . . . . 3-1  
3.2 Answering Intercom Calls . . . . . . . . . . . . . . . . . . . . . . . . 3-2  
3.3 Answering Calls At Monitored Stations. . . . . . . . . . . . . . 3-2  
3.4 Answering Night Transferred Calls . . . . . . . . . . . . . . . . . 3-3  
3.5 Making A Call Pick-Up. . . . . . . . . . . . . . . . . . . . . . . . . . . 3-3  
3.6 Responding To A Subdued Off-Hook  
Voice Announcement. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-4  
Making Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-1  
4.1 Dialing Manually . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-1  
4.2 Dialing Automatically. . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-2  
4.3 Redialing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-3  
4.4 Using Line Groups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-4  
4.5 Waiting For A Line (Queuing) . . . . . . . . . . . . . . . . . . . . . 4-5  
4.6 Displaying Call/Cost Timer . . . . . . . . . . . . . . . . . . . . . . . 4-6  
4.7 Making Intercom Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-7  
4.8 Camping At Another Telephone  
And Waiting For An Automatic Callback. . . . . . . . . . . . . 4-8  
4.9 Camping At Another Telephone And  
Waiting For An Answer (Call Waiting). . . . . . . . . . . . . . . 4-9  
4.10 Overriding A Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-9  
4.11 Making A Subdued Off-Hook  
Voice Announcement. . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-10  
4.12 Using Dial By Name. . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-11  
5
6
Holding Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-1  
5.1 Holding A Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-1  
5.2 Using Exclusive Hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-2  
5.3 Using Directed Hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-2  
5.4 Placing A Call in A Parking Orbit. . . . . . . . . . . . . . . . . . . 5-3  
5.5 Handling Recalled Hold Calls . . . . . . . . . . . . . . . . . . . . . 5-3  
Transferring Calls. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-1  
6.1 Transferring Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-1  
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6.2 Transferring Calls – Screened. . . . . . . . . . . . . . . . . . . . . . 6-2  
6.3 Transferring Calls – Unscreened. . . . . . . . . . . . . . . . . . . . 6-3  
7
8
ConferencingCalls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-1  
7.1 Conferencing Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-1  
7.2 Making Unsupervised Conference Calls . . . . . . . . . . . . . 7-2  
Using The Other Telephone Features . . . . . . . . . . . . . . . . . . . 8-1  
8.1 Adjusting The Display Contrast . . . . . . . . . . . . . . . . . . . . 8-1  
8.2 Blocking Voice Announce Calls . . . . . . . . . . . . . . . . . . . . 8-2  
8.3 Displaying The Functions Of Your Station’s Buttons  
(Button Query) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-3  
8.4 Entering Account Codes . . . . . . . . . . . . . . . . . . . . . . . . . . 8-4  
8.5 Forwarding Calls. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-5  
8.6 Activating The Call Forward Outside System  
(CFOS) Feature. . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-6  
8.7 Identifying Your Telephone With The  
Automatic Set Relocation . . . . . . . . . . . . . . . . . . . . . . . . 8-7  
8.8 Listening To A Call Over The Telephone Speaker  
(Group Listening) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-8  
8.9 Making A Call Non-Private . . . . . . . . . . . . . . . . . . . . . . . 8-8  
8.10 Monitoring a Conversation  
Between Two Telephones (Service Observing) . . . . . . . . 8-9  
8.11 Muting Your Telephone. . . . . . . . . . . . . . . . . . . . . . . . . . . 8-9  
8.12 Operating Your Telephone As  
A Departmental Station. . . . . . . . . . . . . . . . . . . . . . . . . . 8-10  
8.13 Sending A Paging Announcement . . . . . . . . . . . . . . . . . 8-11  
8.14 Setting A Do Not Disturb At Your Telephone. . . . . . . . . 8-13  
8.15 Setting The Volume Control . . . . . . . . . . . . . . . . . . . . . . 8-14  
8.16 Setting Your Personal Ringing Tones . . . . . . . . . . . . . . . 8-15  
8.17 Switching The Dialing Mode  
Between Pulse And Tone. . . . . . . . . . . . . . . . . . . . . . . . . 8-16  
8.18 Using Background Music . . . . . . . . . . . . . . . . . . . . . . . . 8-16  
8.19 Using Toll Restriction Override . . . . . . . . . . . . . . . . . . . 8-17  
8.20 Using The Optional Tracker Paging System. . . . . . . . . . 8-18  
8.21 Using The Auxiliary Jack . . . . . . . . . . . . . . . . . . . . . . . . 8-20  
Contents – 3  
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Contents  
GCA70–245  
Page  
8.22 Understanding The Data Button Light . . . . . . . . . . . . . . 8-22  
8.23 Using The IMIST Module. . . . . . . . . . . . . . . . . . . . . . . . 8-23  
8.24 Using The Caller ID Feature. . . . . . . . . . . . . . . . . . . . . . 8-24  
9
Using Non-Verbal Messaging. . . . . . . . . . . . . . . . . . . . . . . . . . 9-1  
9.1 Message Waiting Light And Messaging . . . . . . . . . . . . . . 9-1  
9.2 LCD Messaging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9-3  
9.3 Assist Button Messaging. . . . . . . . . . . . . . . . . . . . . . . . . . 9-4  
9.4 Station-To-Station Messaging. . . . . . . . . . . . . . . . . . . . . . 9-4  
10 Programming Your Telephone . . . . . . . . . . . . . . . . . . . . . . . 10-1  
10.1 Programming For Automatic Dialing . . . . . . . . . . . . . . . 10-1  
10.2 Storing Autodial And Speed Dial Numbers . . . . . . . . . . 10-4  
10.3 Storing A DSS Number. . . . . . . . . . . . . . . . . . . . . . . . . . 10-5  
10.4 Storing The Feature Buttons . . . . . . . . . . . . . . . . . . . . . . 10-6  
10.5 Storing The Special Purpose Feature Buttons . . . . . . . . 10-8  
10.6 Response Message Programming . . . . . . . . . . . . . . . . . . 10-9  
10.7 Automatic Redial Programming. . . . . . . . . . . . . . . . . . . 10-9  
10.8 Assist Button Programming . . . . . . . . . . . . . . . . . . . . . 10-10  
10.9 Transfer Button Programming . . . . . . . . . . . . . . . . . . . 10-10  
10.10 Subdued Off-Hook Voice Announce (SOHVA)  
Button Programming. . . . . . . . . . . . . . . . . . . . . . . . . . . 10-11  
10.11 Group Listening Button Programming. . . . . . . . . . . . . 10-11  
11 Troubleshooting Your Telephone . . . . . . . . . . . . . . . . . . . . . 11-1  
11.1 Using Your Troubleshooting Guide. . . . . . . . . . . . . . . . . 11-1  
G Glossary . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . G-1  
I
Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . I-1  
4 – Contents  
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GCA70–245  
Introducing The LCD Speakerphone  
Introducing The  
LCD Speakerphone  
1
1.1 Using This Guide  
Chapter One provides you with a general overview of your new  
speakerphone and its functions. The other ten chapters in this guide are  
clear and easy to follow.  
The Chapters are numbered as follows:  
Chapter Two: Programming The Attendant Features  
Chapter Three: Answering Calls  
Chapter Four: Making Calls  
Chapter Five: Holding Calls  
Chapter Six: Transferring Calls  
Chapter Seven: Conferencing Calls  
Chapter Eight: Using The Other Telephone Features  
Chapter Nine: Using Non-Verbal Messaging  
Chapter Ten: Programming Your Telephone  
Chapter Eleven: Troubleshooting Your Telephone  
For your convenience, a quick reference guide, a glossary, and an  
alphabetical index are included in the back of this user’s guide.  
NOTE: Throughout this book, all references to fixed buttons are  
printed in upper case bold type, for example “Press the  
INTERCOM button.”  
All references to interactive buttons are printed in upper case  
bold italic type, for example “Press the OPTIONS button.”  
LCD Speakerphone Reference Manual 1–1  
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Introducing The LCD Speakerphone  
GCA70–245  
1.2 Using Your Speakerphone  
When using your speakerphone, the microphone and loudspeaker are  
farther away from you than when you use a handset. Both the signal from  
the loudspeaker and the signal to the microphone must be strengthened.  
When microphones and loudspeakers are close together (such as in a  
speakerphone), additional amplification typically generates a ringing  
sound (public address systems do this if the volume is too high or the  
microphone is too close to a loudspeaker).  
NOTE: The 8324F-** speakerphone can function in the full-duplex or  
half-duplex mode. Both sets of guidelines (section 1.2.1 and  
section 1.2.2) are applicable to the 8324F-**.  
The 8012S-**, 8024S-**, 8324S-**, and 8312S-**  
speakerphones only function in the half-duplex mode—only  
section 1.2.2, Speakerphone User Guidelines, apply to these  
telephones.  
1–2 LCD Speakerphone Reference Manual  
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GCA70–245  
Introducing The LCD Speakerphone  
1.2.1Using A Full-Duplex Speakerphone  
The Impact SCS 8324F-** speakerphone uses the latest full-duplex  
speakerphone technology. (Full-duplex technology enables both parties  
on a speakerphone call to speak simultaneously—half-duplex  
speakerphones allow only one person to speak at a time.) The 8324F-**  
will operate in either full-duplex or half-duplex mode depending on the  
current line conditions. For example, satellite calls or calls with a delay  
involved may prevent the telephone from operating in full-duplex mode.  
At the beginning of each call the telephone must perform a “speech  
training” test. To achieve optimum performance from the full-duplex  
speakerphone, Comdial recommends that each user in turn speak about  
10 consecutive words to allow the telephone to “train” itself. Note that  
during the “speech training” test, the speakerphone is operating in  
half-duplex mode.  
Depending on the telephone line conditions and the type of speakerphone  
at the other end, it may not be possible for the 8324F-** to operate in  
full-duplex mode. If the speakerphone at the other end is a half-duplex  
speakerphone and both parties are in speakerphone mode, the half-duplex  
speakerphone is the controlling factor, preventing the 8324F-** from  
operating in full-duplex mode.  
When using a full-duplex telephone, you must be aware of these different  
situations and react accordingly when the far-end party does not respond.  
However, you will discover it is much easier to interrupt the far-end  
talker and have a more natural conversation than you can have with a  
half-duplex speakerphone.  
NOTE: Pressing any button (mute, hold, etc.) on the speakerphone  
while in full-duplex mode causes the system to perform the  
“speech training” test again. For example, if you press MUTE  
while in full-duplex mode, when you release the call from  
mute, the system will perform the entire “speech training” test  
again.  
LCD Speakerphone Reference Manual 1–3  
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Introducing The LCD Speakerphone  
GCA70–245  
1.2.2Speakerphone User Guidelines  
NOTE: The speakerphone user guidelines in this section that do not  
apply to the Impact SCS model 8324F-** when it is operating  
in full-duplex mode are so noted. However, when the 8324F-**  
is in half-duplex mode or in “speech training” mode, all of the  
following guidelines are applicable.  
Both parties can not talk at the same time. You must wait for silence  
•
out of your loudspeaker before talking. You must stop talking to hear  
the other party. Does not apply to model 8324F-** when in full duplex  
mode.  
Background noise may prevent the sound-activated switches from  
operating properly. Avoid placing the speakerphone where it will  
detect sounds from typewriters, keyboards, printers, paging systems,  
and other equipment.  
•
Speak slightly louder than normal and with a clear, authoritative voice.  
For the microphone to best detect your voice, speak within three feet  
of it and face the telephone.  
•
•
Raising the volume of the loudspeaker makes it easier for the  
sound-activated switches in your telephone to select the distant party’s  
voice. Lowering the volume of the loudspeaker makes it easier for the  
switches to select your voice.  
Since the system takes several seconds to provide the best switching,  
constant sound patterns—such as elongating your words and playing  
externally-supplied music—may prevent the sound-activated switches  
from operating properly.  
•
•
Place the telephone on a hard surface and away from table edges. Do  
not place the telephone in corners or enclosures. Do not let  
obstructions come between you and the microphone. Rooms with hard,  
flat surfaces that reflect sound may affect the sound-activated switches.  
If you are using a handset and the other party is using a speakerphone,  
avoid breathing heavily into your microphone. Avoid other sounds that  
may affect the distant telephone’s sound-activated switches.  
•
•
In some situations, such as when either you or the distant party are in a  
noisy environment, you may have to lift your handset to ensure a clear  
conversation.  
1–4 LCD Speakerphone Reference Manual  
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GCA70–245  
Introducing The LCD Speakerphone  
When both you and the distant party use speakerphones, the  
sound-activated switches can occasionally detect both voices  
simultaneously, thus blocking out both voices.  
•
• To manually place a call using your speakerphone,  
1. Press the INTERCOM or line button.  
2. Dial the number.  
3. When party answers, speak toward the telephone.  
• To automatically dial a number using your speakerphone,  
1. Press the preprogrammed speed dial or DSS button and speak  
toward the telephone when your party answers.  
• To answer a call with your speakerphone,  
1. Press the INTERCOM or line button with flashing red  
or orange light.  
2. Speak toward the telephone to answer the call.  
3. To end a call with your speakerphone, press SPEAKER.  
LCD Speakerphone Reference Manual 1–5  
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Introducing The LCD Speakerphone  
GCA70–245  
LCD Alphanumeric  
Display  
SCS02B  
Interactive Buttons  
(NOT programmable)  
Handset  
Programmable  
Buttons  
Intercom Button*  
Message Waiting Light  
Message Button  
Telephone Speaker  
Shift Button  
MESSAGE  
SHIFT  
ABC  
DEF  
1
4
7
*
2
5
8
3
6
9
#
TAP Button  
GHI  
PRS  
JKL  
TUV  
MNO  
WXY  
TAP  
Dialpad  
TRNS/CONF  
SPEAKER  
MUTE  
Transfer/Conference Button  
Speaker Button  
0
R
HOLD  
Mute Button  
Volume Up  
Hold Button  
Volume Down  
Microphone Opening  
Connectors On Bottom Of Telephone  
*NOTE: The Intercom button can be reprogrammed.  
**NOTE: Not used on a DSU/DSU II system.  
Optional IST Module  
!
Not Used - Top**  
Handset or  
Headset  
Line Cord - Bottom  
Impact SCS 8324F-** and 8324S-**  
LCD Alphanumeric  
Display  
SCS03A  
Interactive Buttons  
(NOT programmable)  
Handset  
Programmable  
Buttons  
Intercom Button*  
Message Waiting Light  
Message Button  
Telephone Speaker  
Dialpad  
Shift Button  
MESSAGE  
SHIFT  
ABC  
JKL  
DEF  
1
4
7
*
2
5
8
3
6
9
TAP Button  
GHI  
PRS  
MNO  
WXY  
TAP  
Transfer/Conference Button  
Speaker Button  
TRNS/CONF  
SPEAKER  
TUV  
0
#
MUTE  
HOLD  
R
Mute Button  
Hold Button  
Volume Up  
Volume Down  
Microphone Opening  
Connectors On Bottom Of Telephone  
*NOTE: The Intercom button can be reprogrammed.  
**NOTE: Not used on a DSU/DSU II system.  
Optional IST Module  
!
Not Used - Top**  
Handset or  
Headset  
Line Cord - Bottom  
Impact SCS 8312S-**  
1–6 LCD Speakerphone Reference Manual  
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GCA70–245  
Introducing The LCD Speakerphone  
LCD Alphanumeric  
Display  
AW700A  
Handset  
Keypad  
Interactive Buttons  
(NOT programmable)  
Programmable  
Buttons  
TAP  
Button  
R
Volume Up  
Volume Down  
QZ  
ABC  
DEF  
1
4
7
2
5
8
0
3
6
9
#
Transfer/  
Conference  
Button  
GHI  
PRS  
JKL  
TUV  
OPER  
MNO  
WXY  
Shift  
Button  
Mute  
Button  
Message  
Waiting  
Light  
TRNS/CNF  
HOLD  
TAP  
INTERCOM  
SPEAKER  
SHIFT  
MUTE  
Speaker  
Button  
Hold  
Button  
Connectors On Bottom Of Telephone  
Intercom  
Button  
Microphone  
Opening  
Handset  
Line Cord  
Optional  
Headset  
!
Impact 8024S-** LCD Speakerphone  
Interactive Buttons  
(NOT programmable)  
LCD Alphanumeric Display  
AW700  
Speaker  
Handset  
Programmable  
Buttons  
R
TAP  
Button  
Keypad  
Volume Down  
Volume Up  
Shift Button  
Transfer/  
Conference  
Button  
QZ  
ABC  
JKL  
DEF  
1
4
7
2
5
8
0
3
6
9
#
GHI  
MNO  
PRS  
TUV  
WXY  
SHIFT  
Message  
Waiting  
Light  
OPER  
Mute Button  
MUTE  
TRNS/CNF  
HOLD  
SPEAKER  
Speaker  
Button  
TAP  
INTERCOM  
Hold  
Button  
Connectors On Bottom Of Telephone  
Handset  
Intercom  
Button  
Line Cord  
Microphone  
Opening  
!
Impact 8012S-** LCD Speakerphone  
LCD Speakerphone Reference Manual 1–7  
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Introducing The LCD Speakerphone  
GCA70–245  
1.3 Knowing The LCD Abbreviations  
The following chart identifies the abbreviations that appear above your  
programmable buttons on the LCD screen.  
LCD Screen  
Feature  
Automatic Dial  
All  
Section  
9.1  
ADIAL  
ALL  
7.5  
ANS  
Answer  
6.1  
ARDL  
BKSP  
Automatic Redial  
Back Space  
Block  
4.3  
9.2  
BLOCK  
7.2  
CAMP  
Camp  
4.8, 4.9  
7.5  
CFWD  
Call Forward  
Call Back  
CLBK  
3.7  
CLEAR  
Clear  
7.5  
CWAIT  
Call Waiting  
Dark (Contrast)  
Display (Contrast)  
Do Not Disturb  
Direct Station Select  
Exit  
4.9  
DARK  
7.1  
DISP  
7.1  
DND  
7.13  
9.3  
DSS  
EXIT  
9.5  
EXT  
Speed Dial Calling  
Feature  
4.12  
9.5  
FEAT  
FWD  
Forward  
7.5  
G (followed by last number)  
Group  
4.4  
HOLD  
Hold  
5.1  
HVHLD  
Have Hold  
3.7  
INT  
Intercom Calling  
Line  
4.12  
5.1  
L (followed by last number)  
Last No Saved  
LIGHT  
MUSIC  
MSG  
Last Number Saved  
Light (Contrast)  
Background Music  
Message  
4.3  
7.1  
7.17  
3.7  
NEXT  
Next Display  
4.9  
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GCA70–245  
Introducing The LCD Speakerphone  
LCD Screen  
Feature  
Section  
OVER  
Override  
4.10  
P (followed by last number)  
Port  
7.6  
7.5  
7.1  
5.5  
6.1  
7.15  
5.1  
4.3  
9.2  
6.1  
7.5  
4.11  
PERS  
Personal  
PREV  
Previous Display  
Recall  
RECALL  
RECON  
Reconnect  
Ring Tone  
Station  
RING  
S (followed by last number)  
SAVE  
SDIAL  
SEND  
SET  
Save Number  
Speed Dial  
Send Transfer  
Set  
SOHVA  
Subdued Off Hook  
Voice Announce  
TIMER  
Timer  
4.6  
3.7  
TKMSG  
VAB  
Take Message  
Voice Announce Block 7.2  
Voice Announce Block 7.2  
Voice Ann. Block  
LCD Speakerphone Reference Manual 1–9  
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Introducing The LCD Speakerphone  
GCA70–245  
1.4 Knowing Your Telephone’s Functions  
The LCD speakerphone provides many versatile features for your use.  
Refer to the following list for the features and their functions.  
Alphanumeric Display  
(Liquid Crystal Display—LCD)  
Displays time, day, and date  
•
Keeps you apprised of the status of your telephone  
•
Provides programming prompts  
•
Auxiliary Jack (8024S only)  
Allows you to connect a headset, an external ringer, a tape recorder, or  
an external paging amplifier to your telephone  
•
Hold Button  
Places a line on hold  
•
•
Stores pauses in number sequences during programming  
Interactive Buttons  
Provide quick and easy access to system features  
•
•
Provide straightforward button programming without dialing codes  
(the interactive buttons themselves, however, are not programmable)  
Intercom Button (INTERCOM)  
Selects an intercom line  
•
•
Initiates many of the telephone’s features  
Message Waiting Light (HOLD button on 8024, 8012; dedicated  
MESSAGE button on 8324S, 8324F, 8312S)  
Indicates that a message awaits pick up  
•
Microphone Opening  
Allows handsfree operation of speakerphone (speak clearly toward  
microphone opening)  
•
Mute Button  
Keeps the person on the line from hearing your conversation  
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GCA70–245  
Introducing The LCD Speakerphone  
Programmable Buttons  
Allow you to store numbers for automatic dialing functions  
•
•
Allow you to store telephone extension numbers for Direct Station  
Selection (DSS)  
Indicate which lines are either in use or on hold (green light)  
•
Speaker  
Sounds distant party’s voice  
•
•
Sounds ringing and call progress tones  
Shift Button  
Allows access to autodial numbers programmed under DSS buttons  
•
Speaker Button (SPEAKER)  
Turns your speaker on or off  
•
Disconnects a call when you are on a handsfree call  
•
Ends or cancels programming  
•
•
Activates group listen feature  
TAP Button (must be preprogrammed for only one of the  
following functions)  
Recalls dial tone, or activates host system features  
•
•
Retrieves held calls or last call placed on hold  
Transfer/Conference Button (TRANSFER/CONFERENCE)  
Transfers calls  
•
•
Sets up conference calls  
Volume Control  
Regulates the volume of the ringer, the speaker, the handset, the  
headset, and of the group listen feature  
•
LCD Speakerphone Reference Manual 1–11  
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Introducing The LCD Speakerphone  
GCA70–245  
1.5 Understanding What the Lights Mean  
The lights on your telephone indicate the status of lines, features, and  
intercom.  
Next to a Direct Station Select (DSS)/  
Busy Lamp Field (BLF) button:  
Steady red = station is in use, or in Do Not Disturb.  
•
•
Flashing red = station is receiving a call or station is  
calling you.  
Fluttering red = station-to-station messaging has been set.  
•
Next to a line button:  
Steady green = line is in use at your station.  
•
Steady red = line is in use at another station.  
•
Flashing red = a call is coming in on this line.  
•
•
Flashing orange = your line is ringing and will be answered when you  
take the telephone off hook.  
Winking green = line is on hold at your station.  
•
Winking red = line is on hold at another station.  
•
Fluttering green = line has recalled from hold at your station.  
•
•
Fluttering red = line has recalled from hold at another station  
Next to a fixed feature or programmable feature button:  
Steady red = the feature is on.  
•
•
Steady off = the feature is off.  
Next to an INTERCOM button:  
Steady red with a quick flash = you are using your intercom.  
•
•
Fluttering red = auto redial is in use, or system is in night  
mode (station 10 or 12).  
Winking red = an LCD message is set on your telephone for  
others to receive when calling.  
•
Flashing red = another station is calling you.  
•
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GCA70–245  
Introducing The LCD Speakerphone  
Above the HOLD button (models 8012S and 8024S):  
Flashing red = message awaits pick up.  
•
•
Fluttering red = automatic station relocation has been set.  
Next to the MESSAGE button (models 8312S, 8324S, and  
8324F)  
Flashing red = message awaits pick up.  
•
Next to the SPEAKER button:  
On steady (with telephone on hook and busy) = speakerphone  
mode active.  
•
On steady (with telephone on hook and idle) = background  
music turned on.  
•
On steady (with telephone off hook and busy) = group  
listen is active.  
•
Next to the MUTE button:  
On steady = called party cannot hear your conversation.  
•
Next to the SHIFT button:  
On steady = shift mode is activated to allow access to autodial  
numbers programmed under DSS buttons.  
•
1.6 Understanding What the Rings Mean  
Two short rings = intercom call.  
•
Single longer ring = outside call.  
•
One short ring burst = voice announce.  
•
•
Three short ring bursts = ring back from a held call, callback from a  
queued call.  
You can vary the ringing tone of your telephone, choosing from one of  
six different rings. This way, you can identify your ring even though you  
may not be close to your telephone.  
Additionally, so you won’t be disturbed when you’re busy on a call and  
another call rings at your station, the ring volume is Subdued  
automatically.  
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Introducing The LCD Speakerphone  
GCA70–245  
1.7 Adusting Your Telephone’s Pedestal  
(Models 8312S, 8324S and 8324F only)  
An adjustable pedestal is provided on your telephone to allow you to  
select the most comfortable viewing angle. When you receive your  
telephone, it will be in its lowest position — down flush against the  
pedestal. You can raise your telephone to one of three higher positions  
as follows:  
1. Grasp the rear of the pedestal base firmly with one hand while  
lifting the rear portion of the telephone upward with your other  
hand.  
2. While pivoting the telephone upward with one hand, pivot the  
telephone supporting arms upward with your other hand while  
feeling for the notches under the telephone. Notice that there  
are three sets of notches under the telephone corresponding to  
the three positions available.  
3. When the telephone is at your desired height, find the closest  
pair of notches corresponding to that height, and engage the  
supporting arms with the notches. Press down slightly on the  
telephone until you feel the supporting arms snap into place.  
Telephone  
First Notch  
Second Notch  
Third Notch  
(For Highest Position)  
Supporting Arm  
PED01  
Pedestal Base  
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GCA70–245  
Programming The Attendant Features  
Programming The  
Attendant Features  
2
2.1 Using Chapter Two  
The main system operator, or attendant, should be familiar with all of  
the information contained in this chapter. It is user-friendly and  
designed with both the attendant and the station user’s needs in mind. If  
you are the system attendant, you should closely study this chapter  
before you begin operating the system.  
Within this chapter, you will find helpful information on programming  
all of the special features on your telephone that are unique to attendant  
station operation, and you will also find information on the LCD’s and  
their meanings.  
NOTE: If possible, read all of this chapter before you attempt to  
operate your telephone system.  
LCD Speakerphone Reference Manual 2–1  
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Programming The Attendant Features  
GCA70–245  
2.2 Creating The LCD Response Messages  
When you are busy or are away from your desk, you can set a message  
at your telephone that will be received by any LCD speakerphone  
within your system. Your system provides two default messages:  
“Back at . . .” and “Call . . .” In addition, you can add eight customized  
messages, or you can create up to ten messages if you choose not to use  
the two default messages.  
NOTE: If you intend to create a response message to a voice  
announce, remember that this is also a message, and that it  
uses one of your message locations.  
• To store the LCD messages,  
1. Write your messages on the chart on page 2-5 (each message can  
have up to 16 characters).  
2. Use the letter code table (on page 2-4) to assign a number to each  
letter.  
3. Write these numbers on the chart line beside the message letters.  
4. Press INTERCOM.  
5.  
Dial ✳ # 0 5.  
6. Dial a message location number (1-0).  
7. Dial # to clear current message.  
8. Compose your messages by dialing the two-digit codes that relate  
to the letters. See the code table on page 2-4.  
9. Dial ✳ to save message.  
10. Dial next location number, # to clear it, two-digit codes for the  
message, and ✳ to save.  
11. Repeat previous step until all messages are stored.  
12. Press SPEAKER to end.  
2–2 LCD Speakerphone Reference Manual  
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GCA70–245  
Programming The Attendant Features  
Example: Create the message “TAKE MESSAGE” and program it into  
message location number 3.  
1.  
2.  
Press INTERCOM, dial ✳# 0 5.  
Dial 3 #.  
3. Dial 81, 21, 52, 32  
T A K E  
12  
space  
61, 32, 73, 73, 21, 41, 32  
M E S A G E  
S
4. Dial ✳, and press SPEAKER to end.  
5. When you are finished creating and programming messages, fill  
in the list on page 2-5 of this guide. Make a list of the stored  
messages and their location numbers, and give each station user a  
copy.  
LCD Speakerphone Reference Manual 2–3  
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Programming The Attendant Features  
GCA70–245  
Letter Code Table  
Character Code Character Code Character Code  
A
B
C
D
E
F
21  
22  
23  
31  
32  
33  
41  
42  
43  
51  
52  
53  
61  
62  
63  
71  
11  
72  
73  
81  
82  
83  
91  
92  
93  
13  
a
b
c
24  
25  
26  
34  
35  
36  
44  
45  
46  
54  
55  
56  
64  
65  
66  
74  
14  
75  
76  
84  
85  
86  
94  
95  
96  
16  
SPACE  
12  
17  
18  
19  
27  
28  
29  
01  
02  
03  
04  
05  
06  
07  
08  
09  
00  
;
/
d
e
“
.
f
,
G
H
I
g
h
i
:
1
2
3
4
5
6
7
8
9
0
J
j
K
L
M
N
O
P
k
l
m
n
o
p
q
r
Q
R
S
s
T
U
V
W
X
Y
Z
t
u
v
w
x
y
z
2–4 LCD Speakerphone Reference Manual  
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GCA70–245  
Programming The Attendant Features  
LCD Message List  
Message  
Location Code  
Letter Codes  
System Message  
System Message  
1
2
3
4
5
6
7
8
9
0
Back at  
Call  
LCD Speakerphone Reference Manual 2–5  
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Programming The Attendant Features  
GCA70–245  
2.3 Direct Inward Station Dialing  
The direct inward station dialing (DISD) feature allows an external  
party to call an intercom station directly without assistance from the  
attendant (over a line programmed for DISD). As the system attendant,  
you may instruct callers to make DISD calls when necessary.  
You may give the caller a DISD line number and the extension number  
associated with the station he or she is trying to reach. Future calls  
from the caller to a specific party will not have to be serviced at the  
attendant’s station, although a ring-no answer or busy condition at the  
called party’s station will result in the system’s handling the call in  
another manner (described below).  
When a caller makes a DISD call from an outside line, he or she will  
initially hear ringing. The system will answer the call with a DISD  
continuous dial tone; the caller can then dial an extension number.  
If called station is idle, a tone is sounded and called station rings.  
•
•
If the call is answered by another station user, the caller can ask for  
transfer to desired station.  
If ringing stops and dial tone sounds again, the caller can dial another  
extension number.  
•
If called station has call forward feature set, forward station rings.  
•
•
If called station is busy, call is placed on hold and camped-on at busy  
station. If camp-on is not answered within a transfer recall timeout  
period, busy tone is given, followed by a DISD dial tone.  
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GCA70–245  
Programming The Attendant Features  
NOTE: The system will return the caller to DISD dial tone two  
additional times and then drop the line.  
If called station is busy but is part of a hunt group, DISD call is  
•
routed to idle station in hunt group, if available; otherwise, the call is  
camped-on at dialed station. Hunt group is followed when caller hears  
ringing but receives no answer.  
If an invalid extension number is dialed, an error tone is sounded  
before DISD dial tone is returned (caller can redial). If mistake in  
dialing is made, caller can dial ✳ for new DISD dial tone.  
•
•
If extension number dialing is not completed within the programmed  
dial time limit, call is routed to DISD assist station if available;  
otherwise, the line is dropped.  
NOTE: See section 2.14 for DVA programming used with the DISD  
feature.  
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Programming The Attendant Features  
GCA70–245  
2.4 Naming The System Telephones  
If you have an LCD speakerphone, this feature lets you know who is  
calling you. You can assign either a personal name or a group name to  
each system telephone. This name can contain up to seven letters and  
will show up in the user’s display and/or in the called party’s display.  
Typical names could be SRVC, MKTG 1, K SMITH.  
• Name the system telephones as follows:  
1. Use letter code table (page 2-9) to compose names for all  
telephones requiring them (the system accepts up to seven letters  
per name),  
2. Press INTERCOM,  
3.  
Dial ✳ # 0 6,  
4. Dial the station number of the telephone to be named (10-57),  
5.  
Dial # to clear current entry,  
6. Dial two-digit codes that correspond to letters in name,  
7. Dial ✳ to continue entering station names (repeat above steps  
beginning with station selection 10-57),  
8. Press SPEAKER to end,  
9. Record names on pages 2-10–2-11.  
2–8 LCD Speakerphone Reference Manual  
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GCA70–245  
Programming The Attendant Features  
Letter Code Table  
Character Code Character Code Character Code  
A
B
C
D
E
F
21  
22  
23  
31  
32  
33  
41  
42  
43  
51  
52  
53  
61  
62  
63  
71  
11  
72  
73  
81  
82  
83  
91  
92  
93  
13  
a
b
c
24  
25  
26  
34  
35  
36  
44  
45  
46  
54  
55  
56  
64  
65  
66  
74  
14  
75  
76  
84  
85  
86  
94  
95  
96  
16  
SPACE  
12  
17  
18  
19  
27  
28  
29  
01  
02  
03  
04  
05  
06  
07  
08  
09  
00  
;
/
d
e
“
.
f
,
G
H
I
g
h
i
:
1
2
3
4
5
6
7
8
9
0
J
j
K
L
M
N
O
P
k
l
m
n
o
p
q
r
Q
R
S
s
T
U
V
W
X
Y
Z
t
u
v
w
x
y
z
LCD Speakerphone Reference Manual 2–9  
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Programming The Attendant Features  
GCA70–245  
Station Names  
Record telephone names here. Copy this sheet for more record space.  
Ext  
Name  
Ext  
Name  
Ext  
Name  
2–10 LCD Speakerphone Reference Manual  
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GCA70–245  
Programming The Attendant Features  
Station Names  
Record telephone names here. Copy this sheet for more record space.  
Ext  
Name  
Ext  
Name  
Ext  
Name  
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Programming The Attendant Features  
GCA70–245  
2.5 Setting The Music On Hold Feature  
Music that is provided to outside lines while those lines are on hold can  
be enabled and disabled through the attendant’s station:  
• To set the music on hold feature,  
1. Press INTERCOM.  
2. Dial ✳ # 0 4.  
3. Press L1 (top, left-hand programmable button) to alternate the  
feature on and off.  
—OR—  
— dial 1 to enable,  
— dial 2 to disable,  
NOTE: Associated light will turn on when music on hold is provided  
and turn off when the feature is disabled,  
4. Press SPEAKER to end.  
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GCA70–245  
Programming The Attendant Features  
2.6 Setting The Night Transfer Of Ringing Mode  
The day (or normal) ringing assignments of incoming lines can be  
transferred to a particular station or stations for off-hour or special  
purpose answering (such line/station ringing assignments are made  
through class of service programming). Additionally, stations can be  
arranged through class of service programming to answer any ringing  
outside line. The ability to answer a line from any station is also  
enabled through the night transfer of ringing mode.  
• To set the night transfer mode from the attendant’s station,  
1. Press INTERCOM.  
2. Dial ✳ # 0 3.  
3. Press L1 (top, left-hand programmable button) to alternate the  
feature between on and off.  
—OR—  
— dial 1 to enable,  
— dial 2 to disable,  
NOTE: Associated light will turn on when night transfer is active and  
will turn off when the feature is disabled.  
4. Press SPEAKER to end.  
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Programming The Attendant Features  
GCA70–245  
2.7 Setting A Night Transfer Button  
Because Night Transfer is a commonly used feature, you may wish to  
program a button to serve as the Night Transfer button.  
• To program a Night-Transfer Button,  
1. Press INTERCOM.  
2. Dial ✳ ✳1.  
3. Press one of the programmable buttons.  
4. Press INTERCOM.  
5. Dial ✳ # 0 3.  
6. Press SPEAKER to end.  
To set the Night Transfer Of Ringing mode, simply press the Night-  
Transfer button you have programmed. To return ringing to the  
attendant’s station, press the Night-Transfer button again.  
NOTE: When the system is in night transfer mode, the intercom light  
at station 10 and station 12 will flutter with repetitive off  
periods.  
2.8 Setting The System Clock  
You can program the system clock to maintain current date and time  
information. The time and date appear on the LCD speakerphone for  
display.  
• To set the system clock from the attendant’s station,  
1. Press INTERCOM.  
2. Dial ✳ # 0 1.  
3. Dial two digits (00-99) for year.  
4. Dial two digits (01-12) for month.  
5. Dial two digits (01-31) for day.  
6. Dial two digits (00-23) for hour.  
7. Dial two digits (00-59) for minutes.  
8. Press SPEAKER to end.  
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GCA70–245  
Programming The Attendant Features  
2.9 Station Message Detail  
Accounting (SMDA) Printout  
If your system is connected to a printer, you can command the system  
to print several different types of reports and to delete all stored SMDA  
records.  
• To print an SMDA report,  
1. Press INTERCOM.  
2. Dial ✳ # 0 7.  
3. Choose report to be printed:  
— dial 1 # for station report  
— dial 1, port number, # for single station report  
— dial 2 # for line report  
— dial 3 # for SMDA department report  
— dial 4 # for account code report  
— dial 5 # for automatic reports  
— dial 6 # to print all records  
— dial 7 # to delete SMDA records  
— dial 0 # for Departmental Call Distribution (DCD) report  
— dial 8 to obtain the number of free records remaining in the  
system (appears in LCD display)  
— dial 9 to abort printing  
4. Press SPEAKER to end.  
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Programming The Attendant Features  
GCA70–245  
2.10 Storing The System Speed Dial Numbers And Names  
You can store up to 99 system speed dial numbers at your attendant  
telephone that every system user can access from his or her telephone.  
Typically, these are numbers that are frequently called by many  
different users and emergency numbers that you want readily available  
to everyone. Distribute a list of these stored numbers to the system  
users for their reference.  
• To program system speed dial numbers from the attendant’s  
station,  
1. Press INTERCOM.  
2. Dial ✳ # 0 2.  
3. Dial 01–99 to choose storage location.  
4. Dial # to clear current entry.  
5. Choose line that is to be used:  
— Dial 90 for no line assignment (system will choose last line used  
at calling station or prime line if one is assigned to calling station),  
—OR—  
— dial 01–16 for lines 1–16,  
—OR—  
— press HOLD then dial 17–24 for lines 17–24,  
—OR—  
— dial 91–94 for line groups 1–4,  
—OR—  
— press INTERCOM for intercom line.  
6. Dial the number to be stored (32 digits maximum),  
press HOLD to store pause (if required), and  
press TAP to store flash (if required).  
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Programming The Attendant Features  
7. Press TRANSFER/CONFERENCE to program a name. Enter  
digits from the Letter Code Table on page 2-9 to spell name (up  
to 16 characters allowed),  
—OR—  
— Press TRANSFER/CONFERENCE to leave name blank.  
8. Press TRANSFER/CONFERENCE to save the number and  
name.  
9. Repeat above steps (beginning with choice of storage location) to  
store all speed dial numbers.  
10. Press SPEAKER to end.  
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Programming The Attendant Features  
GCA70–245  
System Speed Dial Numbers  
(Record system speed dial here. Copy this sheet if you need more  
record space.)  
Loc Number  
Name  
Loc Number  
Name  
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Programming The Attendant Features  
System Speed Dial Numbers  
(Record system speed dial here. Copy this sheet if you need more  
record space.)  
Loc Number  
Name  
Loc Number  
Name  
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Programming The Attendant Features  
GCA70–245  
2.11 System Alarm Reporting  
Occasionally, the DSU system will fail to communicate with a  
particular station; it could be that the station has been disconnected  
from its station port or that the system printer is off line. When the  
system experiences these disruptions, an alarm signal will display at  
the attendant’s station or any LCD speakerphone when enabled by class  
of service programming. In order to review the system alarms, the  
attendant can command the system to present alarm codes on the  
station display.  
When this feature is provided, a flashing ✳ appears on the first line of  
your telephone’s LCD to indicate that new alarms are present. It is a  
good idea to write down which alarms are displayed so that you may  
report the nature of the alarms to your system installer.  
• To display alarm codes,  
1. Press and hold ✳ for 5 seconds. The following status reports will  
be displayed:  
— Station disconnected from station port for more than five minutes.  
Month, day, station port number, and station extension number are  
shown.  
Display shows: “Mo/Da Pxx xxxx A”  
— Communications difficulty between a station and the common  
equipment. The number of parity errors, up to 256, and the  
affected station port are shown.  
Display shows: “ xxx PARITY Pxx ”  
— Data printer off-line.  
Display shows: “PRINTER OFF LINE”  
You may press 0 to cancel the alarm report displays.  
After the information has been shown on the display, the ✳ disappears  
until another alarm occurs.  
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Programming The Attendant Features  
2.12 Transferring Calls To The Voice Mail System  
As the attendant, you will not always have time to hand-write messages  
for all of the people in your group. Transferring some calls to a voice  
mail system provides an easy, efficient way for callers to record lengthy  
messages to be retrieved by individual station users later.  
You can program your attendant’s telephone so that you will be able to  
transfer calls to voice mail by pressing a single button (known as the  
Transfer To Voice Mail autodial button).  
• To program a Transfer To Voice Mail autodial button at your  
telephone,  
1. Press INTERCOM.  
2. Dial ✳ ✳1.  
3. Press programmable button for Transfer To Voice Mail autodial  
button location.  
4. Dial 6.  
5. Dial extension number plus “2" of the voice mail station port.  
6. Press SPEAKER to end. (Label button location.)  
• To transfer calls to the voice mail system,  
1. While on a call, press preprogrammed Transfer To Voice Mail  
autodial button.  
2. Dial extension number followed by “2" of party to receive voice  
mail message. The system will automatically dial into voice mail  
and direct the message to the appropriate voice mail location for  
later retrieval.  
2.13 Transferring Recalls To A  
Secondary Attendant Telephone  
The system installer can arrange for another telephone (station 12) to  
serve as a secondary attendant location. When this feature is enabled  
through programming, incoming calls ring at the regular (or prime)  
attendant’s station, but recalls from unanswered transfers or timed hold  
recalls will ring at both attendant stations simultaneously. Neither the  
prime attendant nor the alternate attendant can program the feature  
directly; only the installer, through class of service programming, can  
enable or disable the alternate attendant.  
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GCA70–245  
2.14 Digital Voice Announcing (DVA)  
Digital voice announcing (DVA) plays pre-recorded announcements  
and messages during an in-progress call. The DVA stores the  
pre-recorded messages in its memory for recall when needed. While  
the DVA is not an automatic attendant, it does provide custom-recorded  
automated voice prompts and dialing instructions to callers.  
You can store the customized messages into the DVA device in one of  
two ways: by delivering them from the telephone handset at station 10  
or 12 or by playing the contents of a professionally-supplied tape  
recording into the DVA memory. (See your system installer for tape  
recorder connection details.) The DVA provides up to four unique  
messages. The total available message time is two minutes, and you can  
divide this time as necessary among the four messages or use the entire  
two minutes for one message if needed. Because of the time  
constraints, it is a good practice to script your messages ahead of time  
so that you can read them aloud in a clear and concise manner as you  
store them in the DVA memory [see IMI66–107 (DSU) or IMI66-132  
(DSU II) for more information].  
In general, the voice prompt messages are of four categories illustrated  
in the following examples:  
• Day answer messages  
— For DCD callers—"Welcome to Acme’s sales department, all of  
our agents are busy. Please stay on the line and an agent will  
answer your call as soon as possible."  
For DISD callers—“Welcome to Acme Company. If you know  
your party’s extension, dial it now; otherwise, stay on the line and  
an attendant will answer your call.”  
• Night answer messages  
— For DCD callers—“Welcome to Acme’s sales department. Our  
hours are eight to four-thirty Monday through Friday. Please call  
tomorrow during those hours.”  
For DISD callers—"Welcome to Acme Company. Our hours are  
eight to four-thirty Monday through Friday. Please call tomorrow  
during those hours."  
• Recall messages  
— For DCD callers—"Please hold; an agent will be with you as soon  
as possible."  
For DISD callers—“The party you have called is not available.  
Please dial a new extension number.”  
For DISD callers to systems that have the Tracker paging system  
installed—“The party you have called is not available. Please  
dial a new extension number or dial # plus your call-back number  
followed by another # to page your party.”  
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Programming The Attendant Features  
• Drop message  
— “Thanks for calling Acme, good bye.”  
• Storing DVA messages  
1. Press INTERCOM, then dial ✳ # 08.  
2. Choose the message style.  
— Dial 1 for DISD message style.  
Dial 2 for DCD message style.  
3. Select DVA station ports.  
4. Dial 10–57 or press C10–C57 (LED On = Selected).  
Then press #.  
5. Press # to erase all four messages.  
6. Dial code for message type you wish to record.  
—Dial 5 to record day answer message.  
—Dial 6 to record night answer message.  
—Dial 7 to record recall message.  
—Dial 8 to record drop message.  
—Dial 9 to stop recording.  
7. Read the message aloud into the telephone handset mouthpiece.  
Note the length of time for the message. Remember, the  
maximum allowed time for messages is two minutes.  
—OR—  
—Start the audio tape recorder, and play the pre-recorded message.  
8. Press ✳ and repeat steps 5–7 for each message.  
9. Dial code to listen to your recorded messages.  
—Dial 1 to play day answer message.  
—Dial 2 to play night answer message.  
—Dial 3 to play recall message.  
—Dial 4 to play drop message.  
—Dial 9 to stop playback.  
10. To erase all four messages, press #.  
11. To record or play messages for another DVA, press ✳ and repeat  
steps 2–8.  
. . . . Continued on next page  
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GCA70–245  
2.14 Digital Voice Announcing (DVA)—continued—  
12. When finished, press SPEAKER to end.  
To change messages, repeat procedure and make different selection.  
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2.15 Operating Your Telephone  
With A DSS/BLF Console  
The IB64X, IB48X, and IB24X DSS/BLF consoles have additional  
buttons and status lights that extend the memory button capability of an  
adjacent companion telephone. The buttons can be programmed for  
automatic dialing (speed dial) or direct station selection (DSS) with  
busy lamp field (BLF) using the instructions provided previously in this  
guide.  
When the installer assigns a DSS/BLF console to a station port, the  
system recognizes it as such and automatically designates the console  
buttons as DSS buttons so that you can store numbers at the buttons as  
you need them.  
The DSS/BLF console will not operate in a bridged mode.  
ib64x  
IB64X DSS/BLF Console  
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GCA70–245  
2.15.1 Accessing The Button Levels  
The IB24X and IB48X DSS/BLF consoles have four levels of buttons,  
quadrupling the consoles’ button capacity. The four buttons at the  
bottom of each console allow you to select which button level is  
currently active. To change button levels, press one of the buttons at the  
bottom of the console. The leftmost button activates level one, the next  
button activates level two, and so forth. A light beside the appropriate  
button lights to indicate which level is currently active. You can use one  
level on the IB48X and two levels on the IB24X.  
ib24x  
ib48x  
Level access buttons  
Level access buttons  
IB24X DSS/BLF Console  
IB48X DSS/BLF Console  
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Answering Calls  
Answering Calls  
3
3.1  
Answering Outside Calls  
A call that rings on an outside line sounds long single ring bursts and  
lights the line status light. The light flashes red for any ringing line or it  
flashes orange when your telephone has the ringing line preference  
feature.  
• When you hear outside ringing (long single ring bursts) and  
observe a flashing light, answer the call as follows:  
1. Press button of ringing line if flashing light is red,  
2. Speak toward the telephone (lift handset if privacy is desired),  
—OR—  
lift handset if light is orange.  
3.2  
Answering Intercom Calls  
An intercom call is one that is made from one system telephone to  
another. An intercom party can call you through your speaker instead  
of ringing your telephone or an intercom party can ring your telephone  
if they desire (intercom ringing sounds two short ring bursts). You can  
block voice calls. See the discussion titled 8.2, Blocking Voice  
Announced Calls for details if you wish to use this feature.  
• When you hear a short tone burst followed by a caller’s voice,  
1. Speak toward the telephone to answer. Lift handset if privacy is  
desired.  
• When you hear intercom ringing (two short ring bursts),  
1. Press INTERCOM to talk. Lift handset if privacy is desired.  
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3.3  
Answering Calls At Monitored Stations  
Your system may provide a station monitoring feature, which allows  
you to monitor the status (idle, ringing, or busy) at other stations. If  
your telephone has this feature, a BLF light will flash whenever a DSS  
station is ringing. In this case, you can answer a call at a ringing DSS  
station by pressing the DSS button.  
• To answer a call at a monitored telephone,  
1. Note flashing BLF light.  
2. Press DSS button.  
3. Speak toward telephone to answer call. Lift handset if privacy is  
desired.  
NOTE: If you place the call on hold or if you transfer it to another  
telephone, the BLF light turns off. You can retrieve the call, if  
necessary, by pressing TAP.  
3.4  
Answering Night Transferred Calls  
The system attendant can take action that transfers incoming calls to a  
particular station or stations for off-hour ringing (See section titled  
Using Your Telephone to Transfer Calls). After the attendant has set up  
this feature, you can answer an outside call when it rings anywhere in  
the system.  
• When you hear ringing,  
1. Press INTERCOM.  
2. Dial 8 0.  
3. Speak toward telephone to answer call. Lift handset if privacy is  
desired.  
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Answering Calls  
3.5  
Making A Call Pick-Up  
Often, several telephones are arranged together in a user group by the  
system installer. If your telephone is so arranged, you can answer calls  
that are ringing at other stations within your particular group. Also, you  
can answer a call that is ringing at any telephone in the system if you  
know the telephone’s extension number.  
• To answer a call that is ringing within your group,  
1. Press INTERCOM.  
2.  
Dial # 4.  
3. Speak toward telephone to answer call. Lift handset if you want  
privacy.  
• To answer a call that is ringing at any telephone in the system,  
1. Press INTERCOM.  
2. Dial ✳ 4.  
3. Dial extension number of ringing telephone.  
4. Speak toward telephone to answer call. Lift handset if you want  
privacy.  
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GCA70–245  
3.6  
Responding To A Subdued  
Off-Hook Voice Announcement  
Your installer can program your telephone to receive a Subdued  
Off-Hook Voice Announcement (SOHVA), a feature that allows an  
intercom caller to break into your call if you are using the handset.  
Using SOHVA, a caller makes an announcement through your handset  
receiver. If you are on a speakerphone call, you cannot receive a  
SOHVA call; however, you will hear a ring burst and can go off-hook  
to receive a SOHVA call.  
The Subdued Off-Hook Voice Announcement consists of several short  
tone bursts and then a message that you hear in your handset receiver.  
The distant party that you are currently talking to cannot hear the  
announcement made by the SOHVA caller.  
• You can respond to a SOHVA call in one of two ways:  
— Verbally: Press and hold MUTE button down and reply by  
speaking into handset. Distant party cannot hear response.  
Release button to return to distant party.  
— Non-verbally: (Response Messaging): If the announcing station  
has an LCD speakerphone, press MSG (message) then press  
HVHLD (have them hold), TKMSG (take a message), or CLBK  
(I will call back) to send the appropriate message. Autodial  
buttons can be programmed to use any of the 10  
attendant-programmable LCD messages.  
The message appears in the display of the telephone making the  
SOHVA announcement and then that telephone is automatically  
disconnected from your telephone. (If the telephone to which you  
attempt to send a non-verbal message is not an LCD telephone,  
that station is immediately disconnected from the call.)  
You can also block a SOHVA to your station by pressing BLOCK when  
the SOHVA is initiated. The SOHVA call is then disconnected.  
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Making Calls  
Making Calls  
4
4.1 Dialing Manually  
You can manually dial a number over a selected telephone line. Or, if  
your telephone was given a prime line or idle line preference feature  
when it was installed, it will automatically select a line for your use  
when you lift the handset.  
• To dial an outside number manually,  
1. Press line button to select line (remember—selecting a line is not  
necessary if a prime line or idle line preference feature has been  
assigned to your telephone and if you lift the handset to begin the  
call).  
2. Listen for dial tone.  
3. Dial number.  
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GCA70–245  
4.2 Dialing Automatically  
This feature provides one- or two-button autodialing using  
programmable buttons at which you have previously stored numbers.  
Two levels of number storage are available at each storage location, but  
you cannot put two autodial numbers at one location. You can use one  
or both levels as needed. Further, a line choice is usually stored as part  
of an autodial number so that line selection is automatic with  
autodialing. Actual button programming is discussed in Chapter Nine  
of this user’s guide.  
Speed dialing is autodialing using the keypad buttons. There are two  
types of speed dial numbers: (1) numbers that you store for your own  
use (personal speed dial numbers), and (2) numbers that are stored by  
the system attendant for everyone’s use (system speed dial numbers).  
• To automatically dial an autodial number,  
1. Press preprogrammed button (line selection is usually a part of the  
stored autodial or speed dial number),  
—OR—  
— press SHIFT then press preprogrammed button (to choose  
number stored as a second choice at that button).  
• To dial a personal speed dial number from an idle telephone,  
1. Dial speed dial number (0–9).  
• To dial a system speed dial number from an idle telephone,  
1. Press ✳ and then dial system speed dial number (01 - 99).  
NOTE: If you manually choose a line for dialing, press HOLD before  
using a speed dial. If you place a call on hold prior to using  
your speed dial, pause several seconds before you press the  
speed dial button; if you immediately press the speed dial  
button, the system will choose the line that you have on hold to  
place your speed dial call.  
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Making Calls  
4.3 Redialing  
If the last number you have called is busy or is not answering, you have  
several options for redialing it. You can redial it once, initiate a  
repeated redialing of it, or save it for later redial using a  
preprogrammed saved number redial button. Refer to the procedures  
given in the programming section of this user’s guide to preprogram a  
saved number redial button.  
• To redial the last dialed number one time,  
1. Press SPEAKER (or hang up handset) to disconnect current  
ringing or busy tone.  
2.  
Press #.  
3. Listen for ringing or busy tone over the monitor speaker:  
— Ringing tone: When party answers, pick up handset.  
— Busy tone: Press SPEAKER to disconnect.  
• To redial the number once a minute for 10 minutes,  
1. Press ARDL button.  
The number will be dialed once a minute for 10 minutes (INTERCOM  
light flashes). Listen for ringing or busy tone over the monitor speaker.  
NOTE: You must pick up the handset once the call is connected, or the  
system will disconnect the call after 30 seconds.  
• To cancel this automatic redial action (INTERCOM light turns  
off) with any of the following actions,  
1. Lift and replace handset.  
—OR—  
— use the telephone for some other function.  
The system will save the first 16 digits of the last manually dialed  
number so that it can be redialed later; however, subsequent dialing  
activity overwrites any number the system has temporarily saved.  
• To store one 16-digit number,  
1. Dial the number you wish to store and press SAVE.  
2. To dial the stored number, press HOLD and then press the SAVED  
NUMBER REDIAL button that was preprogrammed for this  
purpose.  
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Making Calls  
GCA70–245  
4.4 Using Line Groups  
Some systems have telephone lines arranged into line groups that are  
made available at the telephone instead of individual lines. Your system  
administrator can tell you how your system is arranged. When line  
groups are available, you may access them for outside calling instead of  
pressing a line button to select a line for use.  
• To access a system line group,  
1. Press INTERCOM.  
2. Dial desired line group access code:  
9 = line group 1  
81 = line group 2  
82 = line group 3  
83 = line group 4  
3. Listen for outside dial tone.  
4. Dial desired number.  
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Making Calls  
4.5 Waiting For A Line (Queuing)  
If all the lines in a line group are busy, you can place your telephone in  
a queue to await an idle line in the line group. When you share a line  
with another telephone and the line is busy, you can place your  
telephone in a queue to await the idle line.  
• To queue for a line group,  
1. Press INTERCOM.  
2. Dial the line group access code (9, 81, 82, 83).  
3. Hear busy tone.  
4. Dial ✳ 8 and hang up.  
5. When line group is free, your telephone sounds several short ring  
bursts. When you hear this, lift the handset, listen for dial tone, and  
place call.  
• To cancel line group queuing,  
1.  
Press INTERCOM, dial # 8 and hang up.  
• To queue for a line that appears on your telephone,  
1. Press HOLD.  
2. Press line button of busy line.  
3. Hear short tone.  
4. When the line is free, your telephone sounds five short ring bursts  
telling you that you can use your line. Lift handset to answer. If  
you no longer need the line, ignore the ring burst.  
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GCA70–245  
4.6 Displaying Call Cost /Timer  
If the installer programs your LCD speakerphone to display call  
costing, you can press the COST button on display to show the cost of  
the current call. If your system has not been configured with call  
costing, the button will show up as TIMER and will display the  
running time of the current call.  
• To display the cost of current call (if your system is set for call  
costing),  
1. After making call, press COST button (display will show cost of  
current call).  
• To display the running time of current call (if your system does  
not have call costing),  
1. After making call, press TIMER button (display will show running  
time of current call.  
NOTE: When telephone is idle, pressing the HOLD button will display  
call Time for the last call, and pressing the HOLD twice will  
display call cost for the last call.  
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Making Calls  
4.7 Making Intercom Calls  
You can dial an intercom call manually from the keypad or  
automatically using a direct station select (DSS) button that you have  
previously programmed. There are two methods for making an  
intercom call: one causes your voice to sound out at the called  
telephone and the other causes the called telephone to ring. Your system  
programmer can set the system to deliver either tone-first or voice-first  
calling, although all systems have tone-first as the default condition.  
Keep in mind that whatever the system setting is, a called party can set  
a voice announce block condition at his or her telephone to prevent all  
voice announce calls.  
(The following instructions assume a tone-first default setting. Any user  
can change a call to voice signaling for that call simply by pressing the  
INTERCOM button again after dialing the extension number or by  
pressing the DSS button again.)  
• To manually cause the other telephone to ring (tone calling),  
1. Press INTERCOM.  
2. Dial extension number (called telephone will ring).  
• To tone call automatically,  
1. Press DSS button (called telephone will ring).  
(The following instructions assume a voice-first default setting. Any  
user can change a call to a tone signaling for that call simply by  
pressing the INTERCOM button again after dialing the extension  
number or by pressing the DSS button again.)  
• To voice call manually,  
1. Press INTERCOM.  
2. Dial extension number.  
3. Speak your announcement.  
• To voice call automatically,  
1. Press DSS button.  
2. Speak your announcement.  
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GCA70–245  
4.8 Camping At Another Telephone  
And Waiting For An Automatic Callback  
If the telephone you have called on the intercom line is busy or rings  
with no answer, you can have the system ring your telephone when the  
called station becomes idle (if it was busy) or when there is any activity  
initiated at that telephone (if it rang with no answer before).  
• To camp on at a busy or no answer station,  
1. Make intercom call.  
2. Press CAMP.  
3. Your telephone immediately hangs up. When the telephone you  
called becomes idle, your telephone will ring with five short ring  
bursts. When you hear the ring bursts, press INTERCOM. The  
other telephone will start ringing.  
If you do not press INTERCOM within the time limit, the  
callback is canceled at that time; however, you can cancel  
automatic callback at any time before your telephone sounds the  
ring bursts.  
• To cancel automatic ringback,  
1. Press INTERCOM and dial # 6.  
NOTE: If you make a call in the voice-announce mode and receive no  
answer at the called station, press INTERCOM before pressing  
camp button in order to camp on at that station.  
• To camp on at a station with a Do Not Disturb condition set,  
1. Make intercom call.  
2. Press CAMP. A callback will occur when called station is no  
longer set in the Do Not Disturb mode.  
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Making Calls  
4.9 Camping At Another Telephone  
And Waiting For An Answer (Call Waiting)  
If the telephone you have called is busy, you can send a call waiting  
tone to a busy telephone and wait on the line for an answer.  
• To camp on when you hear a busy signal,  
1. Press NEXT, then press CWAIT.  
2. Remain on line awaiting a reply.  
3. The called party will hear a short tone burst. They can either place  
their current call on hold or hang it up and then answer your call.  
4.10 Overriding A Call  
If the telephone you have called is busy, you can break into the  
conversation at that telephone if the installer-programmer has enabled  
the executive override feature at your telephone.  
You can also override a Do Not Disturb condition at another telephone  
if the installer-programmer has enabled the DND override feature at  
your telephone.  
• To perform an executive override,  
1. Make call and hear a busy signal.  
2. Press NEXT, then press OVER (several short tone bursts will be  
heard by all parties).  
3. Join in-progress call.  
• To override a Do Not Disturb condition at another station,  
1. Press OVER to disable the Do Not Disturb condition at the called  
station.  
2. Speak your announcement (if in voice-first mode) or hear  
ring-back tone (if in tone-first mode).  
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4.11 Making A Subdued Off-Hook  
Voice Announcement (SOHVA)  
You can make a voice announcement to another station that is off-hook  
and busy on a call (if the system is arranged to provide this feature).  
Your telephone provides a SOHVA button for your use. The system  
allows you to decide whether to deliver a SOHVA message or hang up  
when you hear an intercom busy tone.  
• Make a SOHVA announcement using the SOHVA button  
as follows:  
1. Make intercom call and hear busy tone.  
2. Decide whether to interrupt or not.  
3. If you decide not to interrupt the called party, hang up.  
—OR—  
• To interrupt, press SOHVA button and hear several quick tone  
bursts,  
1. Make announcement (busy tone means that the called telephone is  
in speakerphone mode and you cannot make announcement, that  
your SOHVA has been denied through system programming, or  
that the called party has voice announce block enabled).  
2. Wait on line for reply (called telephone may send non-verbal reply  
to your display and then disconnect from your telephone).  
NOTE: The caller cannot control how the announcement is received.  
This depends upon the equipment used and class-of-service  
programming.  
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Making Calls  
4.12 Using Dial By Name  
The dial by name feature allows you to use the display and interactive  
buttons of your LCD speakerphone to search through a preprogrammed  
index of intercom or system speed dial names, locate a desired name,  
and automatically call the located name.  
• To use dial by name,  
1. Press OPTIONS to enter the dial by name menu.  
2. From the dial by name menu, press the INT button for intercom  
calling,  
—OR—  
press EXT for system speed dial calling.  
3. Dial three digits for the first three letters of the name you want to  
locate (for example, dial 266 for Comdial):  
4. The display shows the first existing name match to the dialed digits  
or shows a No Match message if the system can not find a match.  
(If the display says No Match, press PREV or enter three new  
digits to select a new name.)  
5. Press NEXT to display the subsequent names in the list until you  
reach the name you need,  
—OR—  
press ALL to view the name list from the beginning.  
6. Press DIAL to call the displayed name.  
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Holding Calls  
Holding Calls  
5
You can place a call on hold and pick it back up a short time later. With  
a regular hold, you can pick up the held call or another user can pick it  
up at another telephone if that telephone shares the held call line with  
your telephone. With an exclusive hold condition, you must pick the  
held call up at your telephone as no other telephone has access to it.  
You can also answer and place on hold a call that is on a line that does  
not appear at your telephone (a call that is parked or transferred to you,  
for instance). You can even place a call on hold at another telephone or  
on hold in the system so that anyone can answer it.  
After a call has been on hold for the period of time (set by the installer  
of your system), the system will cause three short ring bursts to sound  
at your telephone and the flash rate of the line button becomes faster. If  
the call is on exclusive hold, it will revert to manual hold after the hold  
recall time period.  
5.1 Holding A Call  
• To Place a call on hold,  
1. Press HOLD.  
• To retrieve a held call,  
1. Press line button of the held call (with flashing light).  
• To retrieve a call that you answered and placed on hold but for  
which you have no line appearance (for instance, a call that was  
transferred to you),  
1. Press TAP.  
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5.2 Using Exclusive Hold  
• To place a call on exclusive hold,  
1. Press HOLD twice.  
• To retrieve exclusive hold,  
1. Press line button of held call (with flashing light)  
—OR—  
— press TAP (if station does not have line appearance).  
5.3 Using Directed Hold  
• To place a call on hold at another telephone (directed hold),  
1. While on line, press INTERCOM.  
2. Dial ✳ 9 0.  
3. Dial extension number of telephone to receive held call.  
• You can pick this call back up if you need to. To do this,  
1. Dial ✳ 4.  
2. Dial extension number of that telephone.  
3. Service call as desired or press SPEAKER to hang up.  
• To pick up a call that was placed on hold at your telephone by a  
user at another telephone,  
1.  
Press INTERCOM and dial # 9 0.  
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Holding Calls  
5.4 Placing A Call In A Parking Orbit  
• To place a call on hold within the system where it can be  
answered at any telephone in the system (parking a call in orbit),  
1. While on the call, press INTERCOM ✳.  
2. Dial code for park location (orbit) (91–99 for orbit 1–9).  
3. Remember the code for later use or make it known to those who  
need to know in order to retrieve the call.  
• To retrieve a call that was placed on hold in the system (parked),  
1.  
From any station, press INTERCOM #.  
2. Dial code for orbit 1–9 (91– 99).  
5.5 Handling Recalled Hold Calls  
After a call has been on hold for the period of time (set by the installer  
of your system), the system will cause three short ring bursts to sound  
at your telephone and the flash rate of the line button becomes faster.  
If the call is on exclusive hold, it will revert to manual hold after the  
hold recall time period. If the call is parked on hold, either at another  
phone or in orbit within the system, it will also revert to manual hold  
after the hold recall time period. When calls on exclusive hold or calls  
parked on hold revert to manual hold, you will hear three short ring  
bursts. Calls that revert to manual hold can be picked up from any  
phone in your line group.  
• If a line was placed on manual hold, exclusive hold, directed hold  
or park orbit and that line is recalling,  
1. Press HOLD to place the call on hold at your station and restart  
HOLD timer  
—OR—  
press ANS to retrieve the call.  
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Transferring Calls  
6
Transferring Calls  
6.1 Transferring Calls  
You can transfer calls from one station to another in one of two ways.  
If you first identify the caller to the party to receive the transfer, thus  
giving that user the opportunity to prepare for the call, you have made a  
screened transfer. If you transfer the call without first announcing it,  
you have made an unscreened transfer.  
If the telephone to which you are transferring the call is busy, you must  
recover the call yourself or take one of several options that may be  
available at your telephone. Also, if a transferred call is not answered  
after a certain length of time (as set by the system) it recalls to your  
telephone. Again, there are several options that you have available for  
servicing the returning call (see the following pages for more  
transferring information).  
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6.2 Transferring Calls – Screened  
• To screen and transfer a call to another telephone  
in the system,  
1. Answer call.  
2. Press TRANSFER/CONFERENCE (call is automatically placed  
on hold).  
3. Dial extension number of telephone to receive transfer or press  
DSS button for that extension.  
4. When intercom party answers, announce call.  
5. Press SPEAKER to disconnect, or hang up. Intercom party then  
has the call.  
• If the intercom party is busy, take one of the following steps (if  
made available at your telephone by installer programming):  
— press RECON to return to the call yourself,  
— press SOHVA to allow you to tell the intercom party that a call  
awaits,  
— press CAMP to camp-on to that station,  
— press OVER to allow you to join the intercom party’s current  
conversation.  
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Transferring Calls  
6.3 Transferring Calls – Unscreened  
• To transfer an unscreened call to another telephone  
in the system,  
1. Answer call.  
2. Press TRANSFER/CONFERENCE (call is automatically placed  
on hold).  
3. Dial extension number of telephone to receive transfer or press  
DSS for that extension.  
4. Press SPEAKER to disconnect or hang up. Intercom party then  
has the call.  
NOTE: Unscreened transfers camp-on at busy telephones and wait to  
be answered. Each call automatically rings the telephone as  
soon as it becomes idle.  
• If a transferred call is not answered and then returns to your  
telephone, you can take one of the following steps:  
— press SEND to re-transfer the call,  
— press HOLD to place the call on hold at your telephone,  
— press ANS to return to the call.  
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Conferencing Calls  
Conferencing Calls  
7
7.1 Conferencing Telephones Together  
When your telephone is joined together with several other telephones  
on the same call, the effect is called conferencing. You can make  
conference calls that involve up to five parties, including you as the  
originating party, in any combination of outside lines and intercom  
parties. For example, you can conference three outside lines and two  
intercom parties or four outside lines and one intercom party or five  
intercom parties—the combinations are up to you.  
If you are involved in a conference call with two outside lines, you can  
drop out of this established conference call and leave the outside lines  
in the conference with each other. This is known as an unsupervised  
conference call.  
NOTE: When setting up a conference call with outside lines and  
internal telephones, you must call the outside lines first.  
• To set up a conference call that includes both outside lines and  
intercom parties, outside lines alone, or intercom  
parties alone,  
1. Make first call.  
2. Press TRANSFER/CONFERENCE (call is placed on hold  
automatically).  
3. Make next call.  
4. Press TRANSFER/CONFERENCE to establish conference.  
5. Repeat the last three procedures to add up to two more parties,  
establishing a 5-party conference (including yourself).  
• To continue conversation on remaining line after other outside  
lines have dropped out of conference,  
1. Press the line button of the remaining party.  
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• To retrieve a line from hold and bring that party back  
into the conference,  
1. Press TRANSFER/CONFERENCE.  
2. Press line button.  
3. Press TRANSFER/CONFERENCE.  
NOTE: If all the conference circuits are busy, you will not be able to  
add a party to the conference. The message “Conference Full” will  
appear in your display.  
7.2 Making Unsupervised Conference Calls  
• To drop out of a conference call between you and two outside  
lines (creating an unsupervised conference),  
1. Dial # and hang up (lines remain lighted/in use until one or both  
outside parties disconnect).  
• To rejoin an unsupervised conference between two outside lines,  
1. Press one of the lighted buttons where conference is taking place.  
NOTE: Conference volume levels are dependent upon the  
quality of the external lines.  
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Using The Other Telephone Features  
Using The Other  
Telephone Features  
8
Chapter 8 details the features that enhance the basic operation of your  
telephone. All of the features in this chapter are listed in alphabetical  
order for your convenience.  
8.1 Adjusting The Display Contrast  
You can adjust the contrast of the display to darken or lighten it for best  
viewing.  
• To adjust the display contrast,  
1. Press OPTIONS.  
2. Press NEXT until DISP appears.  
3. Press DISP (display reads “contrast level”).  
4. Press LIGHT or DARK to change contrast level  
accordingly (press button once for each degree  
of change desired).  
5. Press SPEAKER to save the last level and end.  
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8.2 Blocking Voice Announce Calls  
You can prevent voice announcements from sounding over your  
telephone speaker. This feature also blocks subdued off-hook voice  
announcements as well.  
• To block voice-announced calls,  
1. Press OPTIONS.  
2. Press NEXT.  
3. Press VAB.  
4. Press ON.  
5. Press SPEAKER to end.  
• To un-block voice-announced calls,  
1. Press OPTIONS.  
2. Press NEXT.  
3. Press VAB.  
4. Press OFF.  
5. Press SPEAKER to end.  
• To block a SOHVA while you are on a call,  
1. Press BLOCK.  
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8.3 Displaying The Functions Of Your  
Station’s Buttons (Button Query)  
You can use the interactive buttons on your LCD speakerphone to  
access the button query feature. With this feature, you can cause your  
station’s display to show the function of each of its buttons.  
• To activate the button query feature,  
1. Press OPTIONS until QUERY appears.  
2. Press QUERY.  
3. Press any button and read its function in your LCD speakerphone’s  
display.  
NOTE: Use the SHIFT to access autodial numbers that you have  
stored under DSS buttons.  
4. Press SPEAKER to end.  
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8.4 Entering Account Codes  
If your installer has arranged your system for account code entry to  
enhance the SMDA reports, you may be told to enter an account code  
before calling a number or after answering one. Code entry is either  
forced or voluntary. If the codes are forced, you must enter the account  
code to place a call; if the codes are voluntary, the call will still go  
through if you do not enter a code (pre-programmed Emergency  
numbers will automatically go through even with forced account codes).  
NOTE: You can program a button on your telephone that will make  
the account code entry process quicker if you wish. Refer to  
the programming section of this user’s guide for details.  
• To enter account code on an incoming call,  
1. Press INTERCOM, then dial ✳0 4 (call is automatically placed  
on hold),  
—OR—  
press preprogrammed ACCOUNT CODE button (call is not  
automatically placed on hold),  
2. Dial account code.  
• To enter account code on an outgoing call,  
1. Press line button (the display will prompt for “Account Code” if  
programmed to do so).  
2. Press INTERCOM, then dial ✳0 4 (call is automatically placed  
on hold),  
—OR—  
press preprogrammed ACCOUNT CODE button (call is not  
automatically placed on hold),  
3. Dial account code.  
4. Listen for dial tone and dial number you are calling.  
NOTE: If you hear an error tone after you have dialed your account  
code, check the number for validity.  
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8.5 Forwarding Calls  
You can forward calls that normally ring at your telephone to another  
telephone for answering. You can forward just your prime line and  
intercom calls or you can forward any calls that ring at your telephone.  
NOTE: You can program a special call forward button if you need  
quick access to the feature. See the programming section of  
this user’s guide for details.  
• To forward your calls,  
1. Press OPTIONS.  
2. Press NEXT until CFWD appears.  
3. Press CFWD.  
4. Press PERS for prime line and intercom calls,  
—OR—  
press ALL for all calls.  
5. Press SET to enable call forwarding.  
6. Dial extension number of telephone to receive your  
forwarded calls.  
7. Press SPEAKER to end.  
NOTE: Your telephone will ring a short ring burst each time  
an intercom call is forwarded to remind you that this is  
happening.  
• To cancel call forwarding,  
1. Press OPTIONS.  
2. Press NEXT until CFWD appears.  
3. Press CFWD.  
4. Press PERS for prime line and intercom calls,  
—OR—  
press ALL for all calls.  
5. Press CLEAR to disable call forwarding.  
6. Press SPEAKER to end.  
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8.6 Activating The Call Forward  
Outside System (CFOS) Feature  
The Call Forward Outside System (CFOS) feature gives DSU II station  
users the ability to forward line calls to a remote location outside the  
system. CFOS remains in effect in the event of a loss of power or a  
system reset.  
• To activate the CFOS feature,  
1. Press INTERCOM ✳07.  
2. Press the speed dial button programmed with the target number,  
—OR—  
Press a line button,  
—OR—  
Dial 0 for the Prime line or last used line,  
—OR—  
Dial 1–4 Line Group number.  
3. Dial desired digits 0–9 (max 16 digits)  
4. Press HOLD for Pause or press TAP for Flash.  
5. Press SPEAKER to end.  
• To deactivate the CFOS feature,  
1. Press INTERCOM # 07.  
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8.7 Identifying Your Telephone  
With Automatic Set Relocation  
If your installer has equipped your system with automatic set  
relocation, you can move your telephone to another location and be  
given a choice (through a display prompt) as to whether you want to  
keep your previous programming or use the programming in the new  
location. Respond to the prompt according to your need.  
• To maintain the extension number and programming features  
from the old location,  
1. Connect the telephone line cord to the new jack.  
2. Note the flashing HOLD light and press the HOLD button while  
the light is still flashing (your telephone immediately assumes the  
features from the previous location),  
—OR—  
do nothing until the HOLD light stops flashing (your telephone  
automatically assumes the features from the previous location).  
• For your telephone to assume the extension number and  
programming features from the new location,  
1. Connect the telephone line cord to the new jack.  
2. Note the flashing HOLD light and press the # button while the  
light is still flashing (your telephone immediately assumes the  
features from the new location).  
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8.8 Listening To A Call Over The  
Speaker (Group Listening)  
You can turn on the telephone speaker while you have the telephone  
handset lifted if you wish. The distant party’s voice then sounds over  
the telephone speaker as well as the handset; however, only your  
handset microphone is active.  
• To do this while on a call,  
1. Press and hold SPEAKER for two seconds.  
—OR—  
press pre-programmed group listening button.  
• To cancel group listening,  
1. Press and release SPEAKER to end.  
8.9 Making A Call Non-Private  
You can make a call non-private using a feature button that you have  
programmed. Actual button programming is discussed in a separate  
section of this user’s guide. When a call is non-private, other telephones  
in the line group can join the call. Privacy returns when the call is  
completed.  
• To do this while on a call,  
1. Press preprogrammed PRIVACY button.  
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8.10 Monitoring A Conversation Between  
Two Telephones (Service Observing)  
If your telephone provides the installer-programmed service observing  
feature, you can monitor an on-going conversation at another telephone  
in an undetected manner. You can use this feature on-hook or off-hook.  
You may also make a SOHVA call to a station you are actively  
monitoring, enabling you to assist the station user while listening to the  
distant party. For this feature, the called station must be programmed to  
be “observable,” and your telephone must have a pre-programmed  
SOHVA button.  
• To monitor an in-progress call,  
1. Press INTERCOM.  
2.  
Dial # 0 3.  
3. Dial extension number of telephone to be monitored.  
4. Press SPEAKER to end monitoring.  
• To initiate a SOHVA while monitoring a call at  
another station,  
1. Press pre-programmed SOHVA button.  
2. Make announcement (distant party will not hear the  
announcement; party receiving SOHVA can press MUTE button  
to respond to your call).  
NOTE: The station you are observing may not allow a SOHVA call if  
it is in speakerphone mode. However, the voice announce  
block feature, if enabled at the monitored station, will not  
block a SOHVA from a monitoring station.  
8.11 MutingYourTelephone  
By using the MUTE button, you can block transmission of your voice  
to the distant party. For example, if someone comes into your office to  
talk to you and you do not want to interrupt the distant party, press the  
MUTE button. The MUTE button turns on when you press it and turns  
off when you press it again.  
• To mute your telephone,  
1. Press and engage MUTE (MUTE light turns on).  
• To return to the distant party,  
1. Press and disengage MUTE (MUTE light turns off).  
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8.12 Operating Your Telephone  
As A Departmental Station  
If your telephone is within a departmental group of telephones, you can  
place your station in either an off-duty or a wrap-up mode.  
The off-duty mode is when you leave your telephone for lunch or for  
an extended time period and want another department telephone to  
receive your calls.  
The wrap-up mode is when you need time after a call to complete  
related paperwork and want another department telephone to receive  
your calls. To use the wrap-up mode, you must program a Do Not  
Disturb feature button (refer to the programming section of this user’s  
guide for details).  
• To place your telephone in an off-duty mode,  
1. Press OPTIONS.  
2. Press NEXT until DND appears.  
3. Press DND.  
4. Press ON.  
5. Press SPEAKER to end. Calls will ring at another departmental  
telephone.  
• To return to on-duty mode, repeat the above procedure but press  
OFF instead of ON.  
NOTE: When you are in the Do Not Disturb mode and a call comes in  
from another station, your INTERCOM light will flash and  
your LCD will display the station attempting the call. You may  
choose to pick up the call; when you hang up, your telephone  
returns to the Do Not Disturb mode until you turn it off.  
• To place station in wrap-up mode,  
1. Press HOLD.  
2. Press DND feature button (preprogrammed). Calls will ring at  
another departmental telephone.  
• To return to on-duty mode, repeat the above procedure.  
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8.13 Sending A Paging Announcement  
There are several ways to make a public announcement to all or a  
portion of your location. Your system might be arranged with an  
external paging unit that you access by pressing a line button or by  
dialing a special code. This unit sounds the announcement over an  
external speaker unit.  
Your system may provide an all-call or a zone page feature that you  
access by dialing special codes. This arrangement sounds the  
announcement through the telephone speakers. All-call sounds the  
announcement through all telephones, while zone paging sounds it only  
through those telephones located in a specific area. Check with your  
system administrator to determine the type of paging that you should  
use and the method that you should use to access it.  
NOTE: You can program a special all-call/zone paging button if you  
need it for quick access to the feature. See the programming  
section of this user’s guide for details.  
• If your system provides an external paging unit,  
1. Lift handset.  
2. Press INTERCOM, then dial extension number of station  
equipped and enabled for paging (see programming section of this  
user’s guide),  
—OR—  
—press paging button assigned by the installer,  
—OR—  
—dial INTERCOM 89 for special paging port.  
3. Make announcement.  
4. Hang up to end.  
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• If your system provides all-call or zone paging,  
1. Lift handset.  
2. Press INTERCOM.  
3. Dial 87 for all-call,  
—OR—  
dial 84, 85, or 86 for zone 1, 2, or 3.  
4. Make announcement.  
5. Stay on line if awaiting a reply (known as “meet-me” page),  
—OR—  
hang up to end.  
NOTE: If you have programmed paging buttons, use them instead of  
the dialing codes shown above.  
• To make a reply to a “meet-me” page,  
1. Lift handset of nearest telephone.  
2. Press INTERCOM.  
3. Dial 88.  
4. Meet paging party on line.  
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Using The Other Telephone Features  
8.14 Setting A Do Not Disturb  
AtYourTelephone  
This feature keeps calls from ringing at your telephone and makes it  
appear to be busy to intercom calls. If your telephone has this feature,  
you can enable it as needed.  
Generally, this feature cannot be overridden by the caller. The caller  
hears two quick tone bursts every three seconds when he or she calls a  
telephone with this feature enabled. Some telephones, however, do have  
the ability to override a do not disturb condition set at another  
telephone.  
NOTE: You can program a special do not disturb button if you need it  
for quick access to the feature. See the programming section  
of this user’s guide for details.  
• To enable do not disturb, proceed as follows:  
1. Press OPTIONS.  
2. Press NEXT until DND appears.  
3. Press DND.  
4. Press ON.  
5. Press SPEAKER to end.  
• To disable the Do Not Disturb condition, repeat the above  
procedure, but press OFF instead of ON.  
NOTE: To override a Do Not Disturb condition at another telephone,  
refer to the discussion titled Overriding Calls for details.  
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GCA70–245  
8.15 Setting The Volume Control  
Your telephone has a volume control switch. This is a multipurpose  
control that you can use to set the volume of the ringer, the speaker, the  
handset, the headset, and the group listening mode. Your LCD displays  
the new setting when you press the volume button.  
NOTE: Impact 8324S-**, 8324F-**, and 8312S-** telephones support  
the optional ICVOL-** handset. The ICVOL-** is an  
amplified handset with its own volume control, making it  
useful in noisy environments. For ordering information,  
contact your Comdial dealer.  
• There are four ringer loudness levels (your installer may enable  
ringer off as well). Set them as follows:  
while your telephone is idle, press VOLUME UP or VOLUME  
DOWN once for each change in loudness (four different levels  
available) that you desire. The ringer sounds once for each change as  
an example of the current setting. Your final change in volume  
becomes the new default setting and will result in your telephone  
ringing at that level for all future calls (until you change the default  
by repeating the above procedure).  
• There are eight speaker loudness levels. Set them for the current  
call as follows:  
while on a call, press VOLUME UP or VOLUME DOWN once for  
each change in loudness (eight different levels available) that you  
desire.  
• There are eight handset loudness levels on all telephone models.  
On the 8012S and 8024S models, the installer can program up to  
13 different settings. Set them for the current call as follows:  
while on a call, press VOLUME UP or VOLUME DOWN once for  
each change in loudness that you desire.  
• There are eight headset loudness levels on all telephone models.  
On the 8012S and 8024S models, the installer can program up to  
13 different settings. Set them for the current call as follows:  
while on a call, press VOLUME UP or VOLUME DOWN once for  
each change in loudness that you desire.  
• There are eight group listening loudness levels. Set them for the  
current call as follows:  
while on a call, press VOLUME UP or VOLUME DOWN once for  
each change in loudness (eight different levels available) that you  
desire.  
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Using The Other Telephone Features  
When you change the loudness, that change remains in effect until you  
change it again (referred to as default setting).  
• Set the speaker, headset, handset, or group listening loudness for  
all future calls using the following steps:  
1. Press INTERCOM.  
2. Choose speaker, headset, handset, or group listen mode to be  
affected.  
3. While in that mode, press VOLUME UP or VOLUME DOWN to  
adjust loudness.  
4. Dial ✳ ✳5 to hold the loudness at the last setting for all future  
calls (until it is changed again).  
5. Repeat this procedure in each mode until all default volume levels  
have been properly set.  
NOTE: You may adjust the volume of a call in any mode (over speaker,  
headset, handset or group listen), at any time during the call,  
by pressing VOLUME UP or VOLUME DOWN. When the call  
ends, the volume of all future calls is reset to the programmed  
(default) setting.  
8.16 Setting Your Personal Ringing Tones  
You can choose one of six different ring tones for your telephone when  
it rings. Often, when several telephones are located close together, each  
user chooses a different personal ring tone.  
• To select one of the ring tones, proceed as follows:  
1. Press OPTIONS.  
2. Press NEXT until RING appears.  
3. Press RING.  
4. Press UP or DOWN to choose ring tone in display (a new tone will  
sound at each up or down press).  
5. Press SPEAKER to end. The next time your telephone rings, you  
will hear the new ring tone.  
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GCA70–245  
8.17 Switching The Dialing  
Mode Between Pulse And Tone  
If your local telephone service is pulse (rotary dialing), your telephone  
is arranged to dial in this manner (when programmed to do so by the  
installer). If you need to send tones during a dialing sequence (e.g.; to  
send bank-by-phone tones, etc), you can convert to tone while dialing.  
The system will switch back to pulse dialing when you end your call.  
You can store a # as part of an automatic dialing number to  
effect pulse-to-tone switching where needed.  
• To convert to tone dialing at any time during dialing or while on  
an active call,  
1.  
Press #.  
8.18 Using Background Music  
If background music is supplied by the telephone system, you can turn  
it on at your telephone speaker. Background music automatically turns  
off during calls and voice announcements.  
• To turn the music on,  
1. Press OPTIONS.  
2. Press NEXT.  
3. Press MUSIC.  
4. Press ON.  
5. Press SPEAKER to end (the SPEAKER light turns on when  
background music is on).  
6. Adjust the loudness of the music with the speaker volume control.  
• To turn the music off,  
1. Press OPTIONS.  
2. Press NEXT.  
3. Press MUSIC.  
4. Press OFF.  
5. Press SPEAKER to end (the SPEAKER light turns off when  
background music is off).  
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Using The Other Telephone Features  
8.19 Using Toll Restriction Override  
You can override one station’s toll restriction assignment by dialing a  
programmed four-digit TRO code at another station prior to dialing  
your desired number. When you do this, the system replaces the toll  
restriction requirements of the station that you are using with those that  
match your home station. After entering a TRO code at another station,  
you will get your own prime line or idle line preference and its  
accompanying toll restriction assignment. You then have 15 seconds to  
dial an outgoing call. Once you have hung up from a call, you have 15  
seconds to make another call without re-entering your TRO code. If  
you transfer a TRO call or place it on hold and pick it up at another  
station, the call belongs to the new station.  
• To use TRO at a station,  
1. Press INTERCOM,  
2. Dial ✳ ✳6.  
3. Dial your station extension number.  
4. Dial your TRO code number (TRO code is not displayed— instead  
an ✳ is shown).  
5. Within 15 second timeout period, dial desired outgoing line  
number.  
6. Hang up handset or press SPEAKER to end call. You will have 15  
seconds in which you can make another call without  
re-entering your TRO code.  
• To clear the TRO code,  
1. Press INTERCOM,  
2. Dial ✳ ✳6,  
3. Press SPEAKER.  
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GCA70–245  
8.20 Using The Optional Tracker Paging System  
The optional Tracker paging system allows you to send and receive  
messages on Tracker Pagers assigned to station extension numbers.  
The Tracker system will also park calls in orbit for retrieval by the  
paged party. The type of message that the system delivers (either  
alpha/numeric or numeric-only) is dependent upon the Tracker Pager  
model in use at the station.  
If your station includes a Tracker Pager, you must enable it for your  
use. Further, it is a good practice to disable it when you do not wish to  
receive paged messages and when you leave your station at the end of  
your day.  
• To enable a Tracker Pager at your station,  
1. Press INTERCOM.  
2. Dial ✳ 06.  
• To disable a Tracker Pager at your station,  
1. Press INTERCOM.  
2. Dial # 06.  
• To send a call back message to someone’s Tracker Pager after  
receiving a ring—no answer,  
1. Make an intercom call to someone and receive no answer.  
2. Press preprogrammed TRACK button (or dial #01).  
3. After your station returns to idle* hang up handset or press  
SPEAKER to end. The Pager—Tracker system will transmit your  
station extension number to called party’s Tracker Pager display.  
(Some models will also display your station name if the system is  
programmed to include station names.)  
* If the Tracker paging system does not accept your actions, an error  
tone will sound at your telephone.  
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• To send a call back message to someone’s Tracker Pager without  
first calling them,  
1. Press INTERCOM.  
2. Dial #01.  
3. Dial station extension number.  
4. Hang up handset or press SPEAKER to end. The Pager—Tracker  
system will transmit your station extension number to the caller’s  
Tracker Pager display. (Some models will also display your station  
name if the system is programmed to include station names.)  
• To park a call and have Pager—Tracker tell someone to retrieve  
the call,  
1. Answer call and press TRANSFER/CONFERENCE.  
2. Dial Extension.  
3. Press TRACK (or dial # 01).  
4. Your display shows park orbit (91–99) and then  
returns to idle*.  
5. Hang up handset or press SPEAKER to end. The Pager—Tracker  
system will transmit orbit dialing code and caller ID information,  
if available, to called party’s Tracker Pager display.  
(Alpha/numeric models display #91 through #99 while  
numeric-only models display -91 through -99.)  
• To respond when your Tracker Pager displays park orbit dialing  
code,  
1. From any system station, press INTERCOM.  
2. Dial displayed orbit code (# 91–99).  
3. Retrieve call.  
* If the Tracker paging system does not accept your actions, an error  
tone will sound at your telephone.  
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Using The Other Telephone Features  
GCA70–245  
8.21 Using The Auxiliary Jack  
NOTE: Only the 8024S telephone has an auxiliary jack. On models  
8312S and 8324, the optional headset plugs into the handset  
jack.  
The auxiliary jack provides an interface for a headset, a tape recorder,  
an external ringer or an external pager. Any one of these auxiliary  
devices may be connected by you or by your system installer. You must  
program one of the programmable buttons to serve as an enable/disable  
button for each auxiliary device that is or will be connected to your  
telephone. Only the device displayed in the LCD will be enabled, and  
you can only enable one device at a time.  
The headset mode allows you to operate your telephone with a headset  
instead of as a speakerphone. Lifting the handset will turn off the  
headset and activate the handset.  
External power is required for the equipment (i.e. recorder, external  
ringer, or pager) used in the following modes:  
NOTE: The recorder, external ringer, or pager requires external power.  
The recorder mode allows you to send your voice and that of the  
distant party to a tape recording machine.  
NOTE: A recording device requires a special peripheral cord for  
connection. See your system installer for details.  
The ringer mode allows an external speaker to sound the ringing of  
your telephone.  
The pager mode allows an external paging device to sound all voice  
announcements (all-call, zone paging, voice-announced intercom calls)  
sent to your telephone.  
CAUTION  
With the exception of a headset microphone, do not connect the  
audio output of any external device to the auxiliary jack. Also, do not  
connect the tip and ring leads of a telephone line to the auxiliary  
jack. Do not connect any devices to the auxiliary jack other than  
those mentioned above.  
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• Program the enable/disable buttons (at any blank programmable  
button location) as follows:  
1. Press INTERCOM.  
2. Dial ✳ ✳1.  
3. Press programmable button.  
4. Dial a feature code  
94 = Headset Button,  
95 = External Ringer Button,  
96 = Tape Recorder Button,  
97 = External Pager Button.  
5. Press TRANSFER/CONFERENCE.  
6. Repeatedly press programmable button and dial separate codes  
repeatedly until all four buttons are programmed, if desired,  
—OR—  
press SPEAKER to end.  
• To use a feature button,  
1. Press desired button to enable mode.  
When you press the button, the feature is enabled and you can use the  
corresponding auxiliary device. The display denotes the feature and  
shows it to be enabled. For example, when you press the HEADSET  
button, the display shows “Headset Enabled” and you can operate the  
telephone with a headset.  
• To disable any active mode, press the corresponding feature  
button to alternate off.  
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GCA70–245  
8.22 Understanding The DATA Button Light  
The optional Data Interface Unit (DIU) provides connections for your  
standard multiline digital telephone and an Industry Standard  
Telephone (IST) device. The DIU enables you to switch between your  
multiline telephone and an IST device (an industry standard telephone,  
FAX machine, modem, cordless telephone, or answering machine).  
When you have DIU (either local or remote) assigned to your multiline  
telephone, your telephone will have a preprogrammed DATA button  
labeled DATA by the system installer. The DATA LED will provide you  
with the following visual feedback on the operating status of the DIU.  
DATA LED  
Off  
DIU STATUS  
Digital mode (multiline telephone selected)  
IST device selected but not active  
IST device busy  
On (green)  
On (red)  
Flashing (red)  
IST device ringing  
If the DIU has been removed or is inoperable, the DATA LED will be  
off. If this occurs, plug the multiline telephone into a digital station port.  
• To select the multiline telephone (DATA LED on or flashing),  
1. Press the preprogrammed DATA button. If a call is in progress on  
the IST device, it will transfer to the multiline telephone if the  
multiline telephone is off hook or in speakerphone operation. If the  
multiline telephone is on hook, the call will be dropped.  
• To select the IST device (DATA LED off),  
1. Press the preprogrammed DATA button. If a call is in progress on  
the multiline telephone, it will transfer to the IST device if that  
device is off hook. If the IST device is on hook, the call will be  
dropped. You can still receive visual messages via the LEDs and  
LCD on your multiline telephone, even though the voice path is  
routed to the IST device.  
NOTE: If you transfer a line to your own multiline telephone then  
press the DATA button, the IST device will ring.  
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Using The Other Telephone Features  
8.23 Using The IMIST Module  
Impact SCS 8324F-**, 8324S-**, and 8312S-** speakerphones  
equipped with the optional IMIST module can support an IST device  
(modem, FAX machine, industry-standard telephone, etc.) in addition  
to the LCD speakerphone. Depending on system programming, the IST  
device may be used to make outgoing calls and receive incoming calls.  
The functionality of the IMIST module is similar to the optional Data  
Interface Unit (see Section 8.22).  
Functioning only on a DSU II system, the IMIST module does not have  
its own extension number and does not function simultaneously with  
the speakerphone.  
NOTE: The IMIST module does not provide voltage to light a message  
waiting light. Message waiting lights on devices plugged into  
the IMIST module will not function.  
If you have any other questions about IST devices, refer to  
GCA70–237, Industry-Standard Telephone Station User’s Guide.  
NOTE: The IMIST module has a separate power supply. The wall  
transformer is a UL and CSA approved Class 2 device  
operating from 120 Vac, 60 Hz, 16 watts and provides an output  
of 24 Vac at 450 mA. For replacement, order Comdial P/N  
DIU-PTR.  
Power  
IST Device  
scs04  
IMIST Module  
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GCA70–245  
8.24 Using The Caller ID Feature  
The number of the calling party will be displayed if your telephone has  
been assigned Caller ID service and you have one of the following:  
• Lines that ring audibly at your station.  
• Lines that ring audibly at another station that you answer with call  
pickup.  
• Lines that are transferred to your station.  
Incoming call numbers are displayed in the upper half of the LCD. If  
caller’s name is available, it is displayed in the lower half of the LCD.  
If another call rings in while on a incoming call, the second caller’s  
number flashes on the LCD for five seconds.  
The system stores the last caller’s number. Pressing the HOLD and  
then SAVED NUMBER REDIAL button causes the system to call  
back the last caller.  
NOTE: If your system installer has not programmed a SAVED  
NUMBER REDIAL button, refer to section 10.4, Storing The  
Feature Buttons, for instructions on programming this button.  
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Using Non-Verbal Messaging  
Using Non-Verbal  
Messaging  
9
9.1 Message Waiting Light and Messaging  
If your telephone is designated as a central message desk by the system  
or has message wait originate ability, you can turn on the message  
waiting light of any other telephone. This lets that telephone user know  
that you have a message for him.  
You can also turn on the message waiting light at another station when  
that station is busy or ring not answered, using the LCD feature buttons.  
• To turn on the message waiting light at another telephone when  
that station is busy,  
1. Hear the busy tone and remain on the line.  
2. Press NEXT.  
3. Press MSG.  
4. Hang up handset.  
• To turn on the message waiting light at another telephone when  
that station rings with no answer,  
1. Press MSG.  
2. Hang up handset.  
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GCA70–245  
9.1 Message Waiting Light and Messaging—continued  
• To turn on the message waiting light at an idle telephone,  
1. Press MESSAGE. (For models 8012S and 8024S, press  
INTERCOM, then dial ✳3.)  
2. Dial extension number of station to be alerted. The message  
waiting light of called station will flash.  
• To turn off the message waiting light at a busy or idle station,  
1. Press MESSAGE. (For models 8012S and 8024S, press  
INTERCOM, then dial # 3.)  
2. Dial extension number of station that was alerted. The message  
waiting light of called station will turn off.  
• To turn off the message waiting light during message-delivering  
conversation,  
1. Press INTERCOM.  
• To receive a message at an alert  
1. Observe flashing message waiting light.  
2. Press MESSAGE. (For models 8012S and 8024S, press  
INTERCOM, then HOLD.) Connection to the station that left  
message is automatic.  
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Using Non-Verbal Messaging  
9.2 LCD Messaging  
You can set system-supplied messages to be received or displayed by a  
calling LCD speakerphone. These messages give information on your  
telephone status. Get a list of the available messages from the attendant  
and write them on the blank listing chart on the next page.  
• To turn message on,  
1. Press INTERCOM.  
2. Dial ✳ 0 2.  
3. Dial the desired number from your message list. The default  
messages of “Back At” and “Call” may be used:  
For default message 1, which is “Back At,” dial time in  
twelve-hour format using the # as a colon.  
For default message 2, which is “Call,” dial the telephone number  
of where you will be.  
4. Press SPEAKER to end message. Intercom light flashes steadily.  
• To turn off message and your intercom light,  
1. Press INTERCOM.  
2. Dial # 0 2.  
LCD Message List  
(Write Attendant-provided messages here)  
0
1
2
3
4
5
6
7
8
9
Back At  
Call  
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Using Non-Verbal Messaging  
GCA70–245  
9.3 Assist Button Messaging  
If you have preprogrammed an ASSIST button on your telephone, you  
can use it to send a message to your supervisor, asking for assistance  
while you are on a call. Your message shows in the supervisor’s  
telephone display.  
• To send a message for assistance,  
1. Press ASSIST button that you have programmed.  
2. Press DSS of the telephone user you need help from. (This is not  
necessary when the desired extension number was stored along  
with the ASSIST button programming.)  
3. If the assisting telephone is idle, a ring burst sounds and a message  
appears in its display. If it is busy, the message appears when it  
becomes idle.  
9.4 Station-To-Station Messaging  
When you call another telephone and no one answers, you may leave a  
reminder that you have called. Do this by turning on the BLF light at  
the called telephone. To allow this to take place, your telephone must  
have previously been stored stored as a DSS/BLF button on the called  
telephone. If your telephone is not stored as a DSWS at the called  
telephone, your messaging call goes to the central message desk, if one  
is programmed. The central message desk (usually the system  
attendant) takes your message and turns on the message waiting light of  
the telephone that you originally called.  
• To turn on message light,  
1. Make intercom call and receive no answer.  
2. Dial ✳ 7 (BLF light at called station flutters).  
• To turn off message light,  
1. Press INTERCOM.  
2. Dial # 7.  
3. Dial extension number of telephone. DSS/BLF light turns off.  
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Using Non-Verbal Messaging  
• If you are the recipient of a station-to-station message reminder  
(a BLF light is fluttering), answer it as follows:  
1. Press DSS button associated with lighted BLF light.  
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GCA70–245  
Programming Your Telephone  
Programming  
Your Telephone  
10  
10.1 Programming For Automatic Dialing  
• Automatic dialing is a feature that lets you:  
dial lengthy numbers using one or two buttons,  
−
−
−
store frequently used feature codes,  
store intercom extension numbers of frequently called  
telephones.  
• You can store numbers for automatic dialing at the  
following locations:  
at any programmable button that is not now assigned as a line  
button or other feature by the system administrator or installer,  
−
on a secondary level under a DSS button (however, you cannot  
store a number in place of a DSS stored there),  
−
at the keypad numbers 0-9.  
−
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Programming Your Telephone  
GCA70–245  
10.1 Programming For Automatic  
Dialing —continued—  
The outside numbers and feature codes are commonly referred to as  
autodial numbers when they are stored at the programmable button  
locations; however, they are referred to as personal speed dial numbers  
when they are stored at the 10 keypad number locations. The intercom  
extension numbers are referred to as direct station selection (DSS)  
numbers. Plus, the light associated with the DSS button is referred to as  
the busy lamp field (BLF) light.  
•
Before you begin programming, write down:  
1. INTERCOM or outside line you will use to access the number.  
2. The telephone number, extension number, or feature code you are  
storing.  
As you program numbers, fill in the identification strips on your  
telephone.  
You can fill out the charts on the next page, if you wish, for a personal  
record of your stored numbers.  
NOTE: The telephone system allows only one autodial number at a  
programmable button; however, you can store an autodial  
number or feature code at a second level of a location where a  
DSS is already stored; just repeat the programming procedure.  
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Programming Your Telephone  
Autodial Numbers  
1
13  
14  
15  
16  
17  
18  
19  
20  
21  
22  
23  
24  
2
3
4
5
6
7
8
9
10  
11  
12  
Personal Speed Dial Numbers (Keypad  
Buttons)  
0
1
2
3
4
5
6
7
8
9
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Programming Your Telephone  
GCA70–245  
10.2 Storing Autodial And Speed Dial Numbers  
• To store an outside number or a feature code as an autodial or  
speed dial number, follow the display prompts and proceed as  
follows:  
1. Press OPTIONS.  
2. Press NEXT until ADIAL and SDIAL is displayed.  
3. Press ADIAL to choose autodial programming or SDIAL to  
choose speed dial programming.  
4. Press programmable button or keypad button to choose storage  
location.  
5. Press line button to dial out on or press INTERCOM,  
—OR—  
if your system provides line groups, dial 1, 2, 3, or 4 for line  
group 1, 2, 3, or 4, or dial 0 to have the system automatically  
choose line for you.  
6.  
Dial any number (up to 16 digits long—include ✳ and # if  
needed).  
NOTE: You may need a pause between numbers to compensate for  
differences in response time between your system and the host  
system (ask your attendant about this). To store a pause, press  
HOLD , then continue dialing. If your system is behind a host  
system that needs a hookflash to access a feature, press TAP to  
store a hookflash, then continue dialing. Also, you may need to  
erase the typed digits appearing in your display to correct them.  
If you do, press BKSP once for each digit to be removed.  
7. Press SAVE to store number.  
8. Press next location button and store next number.  
9. Repeat previous step until all numbers are stored,  
—OR—  
press SPEAKER to end.  
To store a system feature access code instead of an outside number,  
follow the above procedure except do not make a line selection before  
dialing the number. Instead, dial the access code for the feature after  
selecting the button location. For example, to program a group call  
pick up button, press the programmable button, press INTERCOM,  
dial # 4, then press SAVE.  
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GCA70–245  
Programming Your Telephone  
10.3 Storing A DSS Number  
NOTE: You cannot store more than one DSS number at a  
programmable button location; however, you can store a  
feature code or autodial number at a second level for a button  
location that already has a programmed DSS.  
• To store an intercom extension number as a DSS number,  
proceed as follows:  
1. Press OPTIONS.  
2. Press NEXT until DSS appears.  
3. Press DSS.  
4. Press programmable button to choose location.  
5. Dial extension number.  
6. Press next location button and store next DSS number.  
7. Repeat the previous step until all DSS numbers are stored,  
—OR—  
press SPEAKER to end.  
CAUTION  
Do not attempt to program interactive buttons; doing so can cause features to be  
made unavailable. If interactive buttons are inadvertently programmed, you can  
retrieve their functions by pressing INTERCOM ✳ ✳1; then press the interactive  
button and dial 91, 92, or 93 (from left to right).  
LCD Speakerphone Reference Manual 10–5  
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Programming Your Telephone  
GCA70–245  
10.4 Storing The Feature Buttons  
If you find that you are using certain miscellaneous features often, access  
buttons may make operation easier. Create access buttons as you need  
them.  
Account Code Button—allows you to enter an account code for call  
record purposes.  
Automatic Call-Back (Camp On) Button—arranges the system to ring  
your and another’s telephones as soon as their telephone becomes idle.  
Call Forward Button—provides one-button forwarding of all of your  
calls to another telephone.  
Call Park Orbit Button—places a call in a system hold for pick up.  
Do Not Disturb Button—prevents other telephones from ringing your  
telephone.  
Page Button—provides one-button access to paging.  
Privacy Button—releases privacy for current call.  
Saved Number Redial Button—redials saved last-dialed number.  
Voice-Announce Block Button—blocks voice announcements.  
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GCA70–245  
Programming Your Telephone  
• To create these feature access buttons proceed as follows:  
1. Press OPTIONS.  
2. Press NEXT until FEAT appears.  
3. Press FEAT.  
4. Press NEXT repeatedly until desired feature choice is displayed.  
5. Press one of the buttons below currently displayed selections to  
choose desired selection.  
6. Respond to any menu prompts associated with feature (such as  
all-call or zone 1 to 3 for PAGE or orbit 1 to 9 for PARK).  
7. Press programmable button for storage location.  
8. Press PREV or NEXT until next feature choice is displayed or  
until EXIT is displayed;  
9. Repeat last two steps until all feature buttons are programmed,  
—OR—  
press EXIT to end.  
To clear a feature access button assignment, repeat the programming  
procedure but press CLEAR before pressing storage location button.  
LCD Speakerphone Reference Manual 10–7  
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Programming Your Telephone  
GCA70–245  
10.5 Storing The Special Purpose  
Feature Buttons  
In addition to the feature buttons discussed on the previous page, there  
are six special purpose buttons that you can arrange as needed. These  
buttons provide the following features:  
Assist Button—sends a message to an LCD speakerphone that lets  
user know, with a tone and a station message display, that you need  
assistance.  
Automatic Redial Button—causes the system to automatically dial  
(every minute for 10 minutes) the last number that you dialed and ring  
the number for approximately 30 seconds.  
Group Listen Button—allows others to hear a conversation over the  
telephone speaker while you use the handset or headset; the distant  
party can hear only the conversation transmitted through the handset or  
headset.  
Response Message Button—makes a non-verbal response to a  
SOHVA call. The response appears in the display of the calling  
telephone.  
Transfer/Conference Autodial Button—enables you to pre-select  
telephones to which calls are frequently transferred, allowing a  
single-key transfer of calls. This is most commonly used to transfer to a  
voice mail system.  
Subdued Off-Hook Voice Announce (SOHVA) Button—allows you  
to deliver a SOHVA call. With this button you can decide, after hearing  
a busy signal, whether the called party should be interrupted in a  
SOHVA manner. If so, you can press the button and initiate a SOHVA  
call.  
When you complete the programming of each feature, you can press  
TRANSFER/CONFERENCE and then press another programmable  
button location and dial the next feature button storage code to program  
another feature. After you have finished programming all of the  
features, press SPEAKER to end.  
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GCA70–245  
Programming Your Telephone  
10.6 Response Message Programming  
This program lets you set up a button to be used for making a  
non-verbal response to a SOHVA or an intercom call. The response  
appears in the display of the calling station.  
• To assign a button for non-verbal response:  
1. Press INTERCOM ✳ ✳1.  
2. Press the programmable button you want to use for  
message access.  
3. Dial 5.  
4. Dial a message number (0 through 9).  
NOTE: The preprogrammed messages are created by the  
attendant.  
5. Press SPEAKER to end.  
10.7 Automatic Redial Programming  
• To program a button on your telephone for redialing calls you  
make that are either busy or do not answer,  
1. Press INTERCOM ✳ ✳1.  
2. Press programmable button.  
3. Press #.  
4. Press SPEAKER to end.  
When you push this programmed button after having made a call that is  
busy or doesn’t answer, the system will automatically dial the number  
every minute for 10 minutes and ring the number for approximately 30  
seconds. To cancel auto-redial, simply lift and replace the handset.  
NOTE: When the party you are calling in the automatic redial mode  
answers, you must lift the handset to end the automatic redial  
mode and establish the conversation. At anytime thereafter,  
you may revert to the speakerphone mode, if your telephone is  
so equipped.  
LCD Speakerphone Reference Manual 10–9  
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Programming Your Telephone  
GCA70–245  
10.8 Assist Button Programming  
With this feature you can program an “assist” button on your telephone  
that will let you send a message to an LCD speakerphone. By pushing  
this button you can let a party at another station know, with a tone and a  
station message display, that you need assistance with a call.  
Then, after receiving the tone and the display message, that person can  
join the call or monitor it through executive override or service  
observing.  
To program an assist button,  
1. Press INTERCOM ✳ ✳1.  
2. Press programmable button you want as assist button.  
3. Dial 7.  
4. Dial ✳ to choose system-provided message. (System message =  
“ASSIST” plus name or extension number of station sending  
message. Name or extension is automatically added by system.)  
—OR—  
Dial 0 - 9 to choose preprogrammed message (see attendant for  
list of messages).  
5. If one particular station must always receive message, dial  
extension number of that station; otherwise, press SPEAKER to  
end.  
10.9 Transfer Button Programming  
This program lets you set up a button to be used for transferring calls to  
voice mail.  
To assign a “transfer to voice mail” button:  
1. Press INTERCOM ✳ ✳1.  
2. Press the programmable button you want to use.  
3. Dial 6.  
4. Dial extension number.  
5. Press SPEAKER to end.  
10–10 LCD Speakerphone Reference Manual  
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GCA70–245  
Programming Your Telephone  
10.10 Subdued Off-Hook Voice Announce  
(SOHVA) Button Programming  
You can program a button at your station that may be pressed to enable  
the delivery of a SOHVA call. With this SOHVA enable button you can  
decide, after hearing a busy signal, whether the called party should be  
interrupted in a SOHVA manner. If so, you can press the button and  
complete the SOHVA call.  
To program a SOHVA button,  
1. Press INTERCOM ✳ ✳1.  
2. Press desired programmable button.  
3. Dial 8.  
4. Press SPEAKER to end programming.  
10.11 Group Listening Button Programming  
Group listening allows others to listen to a conversation over your  
telephone speaker while allowing the distant party to hear only that  
conversation that is sent through the handset speaker.  
To program a group listening button,  
1. Press INTERCOM ✳ ✳1.  
2. Press programmable button.  
3. Dial 98.  
4. Press SPEAKER to end.  
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GCA70–245  
Troubleshooting Your Telephone  
Troubleshooting  
Your Telephone  
11  
11.1 Using Your Troubleshooting Guide  
Should your Impact or Impact SCS telephone fail to operate properly,  
or if you do not understand why it is operating in a certain manner,  
review the following Troubleshooting Guide for help.  
SYMPTOM  
POSSIBLE CAUSE  
INTERCOM light is  
flashing.  
Your messaging is set. Dial  
INTERCOM, then # 0 2 and hang up.  
MESSAGE light (models  
8312S, 8324S)  
or  
HOLD light (models 8012S, then HOLD) to retrieve message. This  
8024S) is flashing.  
Another telephone has activated your  
message waiting light.  
Press MESSAGE (or INTERCOM and  
action will call the party who activated  
light. Once you have received message,  
party who activated light (while still  
talking to you) must press INTERCOM  
to turn off the light.  
MUTE light is on.  
MUTE is activated.  
To cancel, press MUTE.  
SPEAKER light on steady. Background music feature activated even  
though you may not have background  
mustic provided. Dial INTERCOM then  
#1 and hang up to cancel.  
Error Tone  
(three steady tones)  
May occur when incorrect buttons are  
pressed during autodial or speed dial  
programming. For example, if a button  
has a line assigned to it, it is not available  
as a programmable button and an error  
tone sounds if it is pressed during  
programming.  
You can not receive a voice Voice announce block has been activated.  
announce call.  
To cancel (if desired), dial INTERCOM  
then # 2.  
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GCA70–245  
Glossary  
Glossary  
A
All-call paging: Paging through the intercoms of all stations in the  
system.  
Assist button: A button that you can program that will let you send a  
message requesting assistance to the LCD of another telephone.  
Automatic callback: System will ring a calling telephone when a busy  
called telephone becomes idle.  
Automatic dialing (or Autodialing): Using programmable buttons to  
store numbers for one- or two-button dialing.  
Automatic redialing: Turning on a program that automatically redials  
the last number dialed once a minute for 10 minutes.  
C
Call forward: Designating another telephone to receive intercom calls  
normally directed to the user’s telephone.  
Call park: Placing an active call at a particular telephone in system hold  
(park orbit) and retrieving it by any telephone.  
Call pickup: Answering a call at one telephone when it is ringing at  
another telephone.  
Call transfer: Transferring a call from one station to another. The  
transfer can be screened, i.e., you find out who is calling and announce  
them to the party being called; or unscreened, i.e., you transfer the call  
without identifying the calling party to the called party.  
Central message desk: A station that has been assigned to control  
message waiting lights and deliver messages to other stations in the  
system.  
Class of Service programming: Customized programming of your  
system by the installer that establishes the basic operating parameters of  
the system and individual stations.  
D
Data Interface Unit (DIU): This optional unit provides connections for  
your standard multiline digital telephone and and Industry Standard  
Telephone (IST) device such as a FAX machine or answering machine.  
LCD Speakerphone Reference Manual G–1  
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Glossary  
GCA70–245  
Departmental station operation: The operation of stations that are  
organized into departments.  
Direct Inward Station Dialing (DISD): This feature allows an outside  
party to call an intercom station directly without an attendant’s assistance.  
Direct Station Selection/Busy Lamp Field (DSS/BLF): Using one  
button to place intercom calls; the button is sometimes referred to as a  
DSS button. Busy lamp field or BLF is a term for a light that identifies  
current call status of DSS station.  
Do not disturb: A mode that disables incoming call ringing and  
intercom calling.  
Dual Tone Multiple Frequency (DTMF): The tones made by your  
telephone when you dial.  
Dynamic line button: System temporarily assigns a normally  
unassigned line to an idle line button for certain call handling operations.  
E
Exclusive hold: Only the telephone placing the call on hold can retrieve  
it.  
Executive override: Breaking into a conversation at a busy called  
telephone. This intrusion is announced by several quick tone bursts over  
the conversation.  
H
Handsfree answer inhibit: A telephone can be set to block voice calls  
sent to it over the speaker.  
Hookflash: Action that occurs when the TAP button is pressed. Needed  
for activating host system features.  
Hookswitch: The switch on a telephone which, when depressed  
manually or by the handset, disconnects a call.  
K
Keypad: Buttons 0 through 9, ✳ and # used for dialing.  
L
Last number redialing: Automatically dialing the last number dialed.  
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GCA70–245  
Glossary  
M
Messaging: Turning on a telephone lamp to let the user know that a  
message awaits pickup and leaving a message on the display of a  
telephone that gives information on your status.  
Mute: A fixed feature button that keeps a distant party from hearing  
your conversation. This button also lets you adjust the telephone display  
contrast from light to dark.  
N
Night transfer: Transferring incoming calls to a particular station(s) for  
off-hour answering.  
P
Personal ringing tones: A telephone can be arranged to ring in one of  
six distinctive tones.  
Prime line: A line designated to a particular telephone and  
automatically selected when the handset is lifted.  
Programmable buttons: Each telephone or station has buttons that can  
be user-programmed for autodialing numbers or feature codes, or other  
special purpose dialing requirements.  
Pulse/Tone switching: Changing from pulse/rotary dial signals to  
tone/DTMF signals.  
R
Response messaging: Responding non-verbally to a calling station by  
pressing a programmed button that sends a message to the calling  
station’s display.  
Ringing line preference: An automatic connection to any outside line  
ringing at the station when the station handset is taken off-hook.  
S
Saved number redialing: Saving a last manually dialed number for  
later autodialing.  
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Glossary  
GCA70–245  
Subdued off-hook voice announce: A private announcement that can  
be made to a busy party which they hear through the receiver of their  
handset.  
Speed dialing: Autodialing using the keypad buttons. Speed dialing can  
be station calls (personal and accessed by only one specific user) or  
system calls (numbers used and accessed by anyone in the system).  
System Alarm Reporting: Allows you to view (through the LCD  
telephone screen) the various system alarms and the stations with which  
those alarms are associated.  
T
TAP: Depending on your system’s programming, this button gives you a  
fresh dial tone or activates a hookflash.  
Tone call: A ringing intercom call.  
Tracker: The Tracker optional pager system allows you to send and  
receive messages to Tracker pagers assigned to station extension  
numbers.  
TRNS/CNF: A fixed feature button that allows you to transfer outside  
calls and set up conference calls.  
V
Voice call: A verbal intercom call.  
Voice announce blocking: A telephone can be set to block voice calls  
sent to it over the speaker.  
Z
Zone paging: Paging through the intercoms of some stations or  
departments in the system.  
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GCA70–245  
Publication Index  
Index  
Page  
A
Abbreviations, Knowing The LCD . . . . . . . . . . . . . . . . . . . . . . . . . 1-8  
Accessing The Button Levels. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-26  
Account Codes, Entering . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-4  
Activating The Call Forward Outside System (CFOS)  
Feature . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-6  
Adjusting The Display Contrast. . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-1  
Adjusting Your Telephone’s Pedestal . . . . . . . . . . . . . . . . . . . . . . . 1-14  
Alarm Reporting, System. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-20  
Answering Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-1  
Answering Calls At Monitored Stations . . . . . . . . . . . . . . . . . . . . . 3-2  
Answering Intercom Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-1  
Answering Night Transferred Calls . . . . . . . . . . . . . . . . . . . . . . . . . 3-2  
Answering Outside Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-1  
Assist Button Messaging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9-4  
Assist Button Programming . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10-10  
Attendant Features, Programming The . . . . . . . . . . . . . . . . . . . . . 2-1  
Autodial And Speed Dial Numbers, Storing . . . . . . . . . . . . . . . . . 10-4  
Automatic Call Back . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-8  
Automatic Dialing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-2  
Automatic Dialing, Programming For . . . . . . . . . . . . . . . . . . . . . 10-1  
Automatic Redial Programming . . . . . . . . . . . . . . . . . . . . . . . . . . 10-9  
Automatic Set Relocation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-7  
Auxiliary Jack, Using The . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-20  
B
Background Music, Using . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-16  
Blocking Voice Announce Calls. . . . . . . . . . . . . . . . . . . . . . . . . . . 8-2  
Button Query . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-3  
Publication Index I–1  
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Publication Index  
GCA70–245  
Page  
C
Call Forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-5  
Call Waiting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-9  
Caller ID Feature, Using The . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-24  
Camping At Another Telephone And  
Waiting For An Answer (Call Waiting) . . . . . . . . . . . . . . . . . . . 4-9  
Camping At Another Telephone And  
Waiting For An Automatic Call Back . . . . . . . . . . . . . . . . . . . . 4-8  
Clock, Setting The System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-14  
Conferencing Calls. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-1  
Conferencing Calls, Unsupervised. . . . . . . . . . . . . . . . . . . . . . . . . . 7-2  
Conferencing Telephones Together . . . . . . . . . . . . . . . . . . . . . . . . . 7-1  
Creating The LCD Response Messages. . . . . . . . . . . . . . . . . . . . . . 2-2  
D
Departmental Station Operation. . . . . . . . . . . . . . . . . . . . . . . . . . 8-10  
Dial By Name, Using . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-11  
Dialing Automatically . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-2  
Dialing Manually . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-1  
Digital Interface Unit (DIU). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-22  
Digital Voice Announcing (DVA). . . . . . . . . . . . . . . . . . . . . . . . . . 2-22  
Direct Inward Station Dialing . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-6  
Display Contrast, Adjusting The . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-1  
Displaying Call Cost/Timer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-6  
Displaying The Functions Of Your Station’s Buttons  
(Button Query) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-3  
Do Not Disturb . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-13  
DSS Numbers, Storing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10-5  
E
Entering Account Codes. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-4  
Executive Override . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-9  
I–2 Publication Index  
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GCA70–245  
Publication Index  
Page  
F
Feature Buttons, Storing. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10-6  
Feature Buttons, Storing The Special Purpose . . . . . . . . . . . . . . 10-8  
Forwarding Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-5  
Full-Duplex Speakerphone, Using A . . . . . . . . . . . . . . . . . . . . . . . . 1-3  
G
Glossary . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . G-1  
Group Listening . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-8  
Group Listening Button Programming . . . . . . . . . . . . . . . . . . . . 10-11  
H
Handling Recalled Hold Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-3  
Holding Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-1  
Holding A Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-1  
I
Identifying Your Telephone With Automatic Set Relocation. . . . . . 8-7  
IMIST Module, Using The. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-23  
Intercom Calls. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-7  
Intercom Calls, Answering. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-1  
Introducing The LCD Speakerphone . . . . . . . . . . . . . . . . . . . . . . . . 1-1  
K
Knowing The LCD Abbreviations . . . . . . . . . . . . . . . . . . . . . . . . . . 1-8  
Knowing Your Telephone’s Functions . . . . . . . . . . . . . . . . . . . . . . 1-10  
L
LCD Displays, Abbreviations. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-8  
LCD Response Messages, Creating The . . . . . . . . . . . . . . . . . . . . . 2-2  
LCD Messaging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9-3  
Lights, Understanding What They Mean . . . . . . . . . . . . . . . . . . . . 1-12  
Line Groups, Using . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-4  
Listening To A Call Over The Speaker . . . . . . . . . . . . . . . . . . . . . . 8-8  
Publication Index I–3  
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GCA70–245  
Page  
M
Making A Call Non-Private . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-8  
Making A Call Pick-Up . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-3  
Making A Subdued Off-Hook Voice Announcement  
(SOHVA) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-10  
Making Calls. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-1  
Making Intercom Calls. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-7  
Making Unsupervised Conference Calls . . . . . . . . . . . . . . . . . . . . . 7-2  
Message Waiting Light And Messaging. . . . . . . . . . . . . . . . . . . . . . 9-1  
Messaging, Assist Button . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9-4  
Messaging, LCD. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9-3  
Messaging, Station-To-Station. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9-4  
Messaging, Using Non-Verbal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9-1  
Monitoring a Conversation Between Two Telephones . . . . . . . . . . 8-9  
Music On Hold Feature, Setting The . . . . . . . . . . . . . . . . . . . . . . 2-12  
Muting Your Telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-9  
N
Naming The System Telephones . . . . . . . . . . . . . . . . . . . . . . . . . . 2-8  
Night Transfer of Ringing Mode, Setting The. . . . . . . . . . . . . . . . 2-13  
Night Transferred Calls, Answering. . . . . . . . . . . . . . . . . . . . . . . . . 3-2  
Non-Private Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-8  
O
Operating Your Telephone As A Departmental Station . . . . . . . . . 8-10  
Operating Your Telephone With A DSS/BLF Console . . . . . . . . . 2-25  
Other Telephone Features, Using The . . . . . . . . . . . . . . . . . . . . . . . 8-1  
Overriding A Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-9  
P
Paging Announcement, Sending A. . . . . . . . . . . . . . . . . . . . . . . . . 8-11  
Parking Calls. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-3  
Pedestal, Adjusting Your Telephone’s . . . . . . . . . . . . . . . . . . . . . . 1-14  
Personal Ringing Tones, Setting Your . . . . . . . . . . . . . . . . . . . . . . 8-15  
Pick-Up, Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-3  
Placing A Call In A Parking Orbit . . . . . . . . . . . . . . . . . . . . . . . . . . 5-3  
Privacy Release. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-8  
Programming The Attendant Features . . . . . . . . . . . . . . . . . . . . . . . 2-1  
I–4 Publication Index  
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GCA70–245  
Publication Index  
Page  
Programming For Automatic Dialing. . . . . . . . . . . . . . . . . . . . . . . 10-1  
Programming Your Telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10-1  
Pulse And Tone Dialing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-16  
Q
Queuing. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-5  
Quick Reference Guide, Using Your . . . . . . . . . . . . . . . . . . . . . . 11-2  
R
Recalled Hold Calls, Handling. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-3  
Redialing. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-3  
Responding To A Subdued Off-Hook Voice Announcement. . . . . 3-4  
Response Message Programming . . . . . . . . . . . . . . . . . . . . . . . . . 10-9  
Rings, Understanding What They Mean . . . . . . . . . . . . . . . . . . . . 1-13  
S
Secondary Attendant Telephone, Transferring Recalls To A. . . . 2-21  
Sending A Paging Announcement . . . . . . . . . . . . . . . . . . . . . . . . . 8-11  
Sending And Receiving Non-Verbal Messages . . . . . . . . . . . . . . . 9-1  
Service Observing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-9  
Setting A Do Not Disturb At Your Telephone . . . . . . . . . . . . . . . . 8-13  
Setting A Night Transfer Button . . . . . . . . . . . . . . . . . . . . . . . . . . 2-14  
Setting The Music On Hold Feature . . . . . . . . . . . . . . . . . . . . . . . 2-12  
Setting The Night Transfer Of Ringing Mode . . . . . . . . . . . . . . . . 2-13  
Setting The System Clock . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-14  
Setting The Volume Control . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-14  
Setting Your Personal Ringing Tones. . . . . . . . . . . . . . . . . . . . . . . 8-15  
SMDA Printout. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-15  
Speakerphone User Guidelines . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-4  
Station Message Detail Accounting (SMDA) Printout . . . . . . . . . 2-15  
Station Names. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-8  
Station-To-Station Messaging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9-4  
Storing Autodial And Speed Dial Numbers. . . . . . . . . . . . . . . . . . 10-4  
Storing A DSS Number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10-5  
Storing The Feature Buttons. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10-6  
Publication Index I–5  
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Publication Index  
GCA70–245  
Page  
Storing The Special Purpose Feature Buttons . . . . . . . . . . . . . . . . 10-8  
Storing The System Speed Dial Numbers And Names . . . . . . . . 2-16  
Subdued Off-Hook Voice Announcement  
Button Programming . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10-11  
Subdued Off-Hook Voice Announcement, Making A . . . . . . . . . 4-10  
Subdued Off-Hook Voice Announcement, Responding To . . . . . . . 3-4  
Switching The Dialing Mode Between Pulse And Tone . . . . . . . 8-16  
System Alarm Reporting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-20  
System Clock, Setting The . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-14  
System Speed Dialing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-16  
System Telephones, Naming The. . . . . . . . . . . . . . . . . . . . . . . . . . . 2-8  
T
Tracker . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-18  
Transfer Button Programming . . . . . . . . . . . . . . . . . . . . . . . . . . . 10-10  
Transferring Calls. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-1  
Transferring Calls – Screened . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-2  
Transferring Calls To TheVoice Mail System . . . . . . . . . . . . . . . . 2-21  
Transferring Calls – Unscreened . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-3  
Transferring Recalls to A Secondary Attendant Telephone. . . . . . 2-21  
Troubleshooting Your Telephone . . . . . . . . . . . . . . . . . . . . . . . . . 11-1  
U
Understanding The Button Data Light. . . . . . . . . . . . . . . . . . . . . . 8-22  
Understanding What The Lights Mean . . . . . . . . . . . . . . . . . . . . . 1-12  
Understanding what The Rings Mean . . . . . . . . . . . . . . . . . . . . . . 1-13  
Using A Full-Duplex Speakerphone . . . . . . . . . . . . . . . . . . . . . . . . 1-3  
Using Background Music. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-16  
Using Caller ID. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-1  
Using Dial By Name . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-11  
Using Directed Hold. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-2  
Using Exclusive Hold. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-2  
Using Line Groups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-4  
Using Non-Verbal Messaging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9-1  
Using Outside Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-1  
Using The Auxiliary Jack. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-20  
I–6 Publication Index  
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GCA70–245  
Publication Index  
Page  
Using The Caller ID Feature . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-24  
Using The IMIST Module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-23  
Using The Optional Tracker Paging System . . . . . . . . . . . . . . . . . 8-18  
Using The Other Telephone Features. . . . . . . . . . . . . . . . . . . . . . . . 8-1  
Using This Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-1  
Using Toll Restriction Ovcrride . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-17  
Using Your Quick Reference Guide . . . . . . . . . . . . . . . . . . . . . . . . 11-2  
Using Your Telephone For Conference Calls. . . . . . . . . . . . . . . . . . 7-1  
Using Your Telephone To Answer Calls. . . . . . . . . . . . . . . . . . . . . 3-1  
Using Your Telephone To Make Calls . . . . . . . . . . . . . . . . . . . . . . . 4-1  
Using Your Telephone To Place Calls On Hold . . . . . . . . . . . . . . . . 5-1  
Using Your Telephone To Transfer Calls . . . . . . . . . . . . . . . . . . . . 6-1  
Using Your Speakerphone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-2  
V
Voice Announce Blocking . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-2  
Voice Mail, Transferring Calls To . . . . . . . . . . . . . . . . . . . . . . . . 2-21  
Volume Control, Setting The . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-14  
W
Waiting For A Line (Queuing) . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-5  
Publication Index I–7  
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GCA70–245  
Quick Reference Guide  
Appendix A  
Quick Reference Guide  
A
This quick reference guide provides you with a list of the feature  
dialing codes used on the Impact digital telephone system.  
Feature  
To Turn On  
To Turn Off  
Account Code  
Programmed Button, or  
INTERCOM ✳ 04  
Assist  
Programmed Button  
INTERCOM 0  
Attendant  
Automatic Callback  
Background Music  
INTERCOM Ext. ✳ 6  
INTERCOM ✳ 1  
INTERCOM # 6  
INTERCOM # 1  
Call Forwarding:  
All Calls  
Personal Calls  
CFOS (DSU II)  
INTERCOM # 5  
INTERCOM # 05  
INTERCOM # 07  
INTERCOM ✳ 5  
INTERCOM ✳ 05  
INTERCOM ✳ 07  
Call Pickup:  
Directed  
Group  
INTERCOM  
INTERCOM ✳ 4 plus  
Ringing Ext.  
INTERCOM # 4  
Call Park  
#91–99 to retrieve  
Hang Up  
INTERCOM ✳ (91–99)  
INTERCOM EXT. ✳ 01  
INTERCOM ✳ 90, Ext.  
INTERCOM Ext. ✳ 03  
INTERCOM # 04  
Call Waiting  
Directed Hold  
Executive Override  
Hookflash Code  
LCD Messaging  
INTERCOM # 90  
INTERCOM ✳ 02, 0–9,  
SPKR  
INTERCOM # 02  
Quick Reference – 1  
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Quick Reference Guide  
Feature  
GCA70–245  
To Turn On  
To Turn Off  
Line Group 1  
Line Group 2  
Line Group 3  
Line Group 4  
INTERCOM 9  
INTERCOM 81  
INTERCOM 82  
INTERCOM 83  
Line Group Queue  
Message Waiting  
Night Answer  
INTERCOM (grp. code)  
INTERCOM # 8  
✳ 8  
INTERCOM # 3  
Ext.  
INTERCOM ✳ 3 Ext.  
INTERCOM 80  
Paging  
Zone 1 Paging  
Zone 2 Paging  
Zone 3 Paging  
All-Call Paging  
Meet-Me Paging  
External Paging  
INTERCOM 84  
INTERCOM 85  
INTERCOM 86  
INTERCOM 87  
INTERCOM 88  
INTERCOM 89  
INTERCOM ✳ ✳4 + 1  
(tone 1)  
Personal Ringing  
Tones  
INTERCOM ✳ ✳ 4 + 2  
(tone 2)  
INTERCOM ✳ ✳4 + 3  
(tone 3)  
INTERCOM ✳ ✳4 + 4  
(tone 4)  
INTERCOM ✳ ✳4 + 5  
(tone 5)  
INTERCOM ✳ ✳4 + 6  
(tone 6)  
Response Messaging Programmable Button  
Service Observe  
INTERCOM # 03  
SOHVA Originate  
Programmable Button  
INTERCOM Ext. ✳ 7  
Station to Station  
Messaging  
INTERCOM # 7  
INTERCOM # 06  
System Speed Dialing ✳ 01–99  
Tracker Pager  
INTERCOM✳ 06  
INTERCOM # 01  
Tracker  
Pager—Send  
Tracker Page  
2 – Quick Reference  
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GCA70–245  
Quick Reference Guide  
To Turn Off  
Feature  
To Turn On  
Toll Restriction  
Override  
INTERCOM ✳✳6  
Voice Announce  
Block  
Programmed Button or  
INTERCOM ✳ 2  
INTERCOM # 2  
Volume Save  
INTERCOM ✳✳5  
Quick Reference – 3  
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NOTES  
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NOTES  
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This manual has been developed by Comdial Corporation (the  
“Company”) and isintended for the use of itscustomersandservice  
personnel. The information in this manual is subject to change  
without notice. While every effort has been made to eliminate  
errors, the Company disclaims liability for any difficulties arising  
from the interpretation of the information contained herein.  
The information contained herein does not purport to cover all  
details or variations in equipment or to provide for every possible  
contingency to be met in connection with installation, operation,  
or maintenance. Should further information be desired, or should  
particular problems arise which are not covered sufficiently for the  
purchaser’s purposes, contact Comdial, Inside Sales  
Department, P.O. Box 7266, Charlottesville, Virginia 22906.  
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Printed in U.S.A.  
GCA70–245.03  
8/97  
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