True Manufacturing Company Refrigerator TMC 34 SS User Manual

TRUE FOOD SERVICE EQUIPMENT, INC.  
2001 East Terra Lane • P.O. Box 970 • O’Fallon, Missouri 63366  
(636)-240-2400 • FAX (636)272-2408 • INT’L FAX (636)272-7546 • (800)325-6152  
Parts Department (800)424-TRUE • Parts Department FAX# (636)272-9471  
INSTALLATION MANUAL FOR  
TMC UNITS (MILK COOLERS)  
TABLE OF CONTENTS  
TMC-34-S  
Safety Information  
Safety Precautions  
Proper Disposal  
1
2
3
3
Connecting Electricity  
Adapter Plugs  
Installation / Operation Instructions  
Ownership  
4
4
4
5
6
7
8
Required Tools  
Uncrating  
Locating & Leveling Cabinet  
Electrical Instructions  
Wire Gauge Chart  
TMC-49-S  
Start-up & Shelf Installation  
Maintenance, Care & Cleaning  
Cleaning Condenser Coil  
9-10  
Stainless Steel Equipment Care & Cleaning 11-12  
Temperature Control Adjustment  
Warranty (U.S.A. & Canada Only!)  
13  
14  
*Spanish, German, French, and Dutch versions included.  
TMC-58-S  
CONGRATULATIONS!  
You have just purchased the finest commercial  
refrigerator available. You can expect many years of  
trouble-free operation.  
MILK COOLERS  
10/8/08-2k SB #912629  
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True Food Service Equipment, Inc.  
SAFETY INFORMATION  
How to Maintain Your  
Refrigerator to Receive the Most  
Efficient and Successful Operation  
You have selected one of the finest commercial refrigeration units  
made. It is manufactured under strict quality controls with only the  
best quality materials available. Your TRUE cooler when properly  
maintained will give you many years of trouble-free service.  
WARNING!  
Use this appliance for its intended purpose as described  
in this Owner Manual.  
SAFETY PRECAUTIONS  
When using electrical appliances, basic safety precautions should be followed, including the  
following:  
This refrigerator must be properly installed and  
located in accordance with the Installation  
Instructions before it is used.  
NOTE: We strongly recommend that any  
servicing be performed by a qualified  
individual.  
Do not allow children to climb, stand or hang  
on the shelves in the refrigerator. They could  
damage the refrigerator and seriously injure  
themselves.  
Unplug the refrigerator before cleaning and  
making repairs.  
Setting temperature controls to the 0 position  
does not remove power.  
Do not touch the cold surfaces in the refrigera-  
tor compartment when hands are damp or wet.  
Skin may stick to these extremely cold surfaces.  
Do not store or use gasoline or other flammable  
vapors and liquids in the vicinity of this or any  
other appliance.  
Keep fingers out of the “pinch point” areas;  
clearances between the doors and between the  
doors and cabinet are necessarily small; be  
careful closing doors when children are in the  
area.  
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True Food Service Equipment, Inc.  
SAFETY INFORMATION  
DANGER!  
RISK OF CHILD ENTRAPMENT  
PROPER DISPOSAL OF THE REFRIGERATOR  
Child entrapment and suffocation are not problems  
of the past. Junked or abandoned refrigerators  
are still dangerous… even if they will sit for “just  
a few days.” If you are getting rid of your old  
refrigerator, please follow the instructions below  
to help prevent accidents.  
Refrigerant Disposal  
Your old refrigerator may have a cooling system  
that uses “Ozone Depleting ” chemicals. If you are  
throwing away your old refrigerator, make sure the  
refrigerant is removed for proper disposal by a  
qualified service technician. If you intentionally  
release any refrigerants you can be subject to  
fines and imprisonment under provisions of the  
environmental regulations.  
Before You Throw Away Your Old Refrigerator  
or Freezer:  
Take off the doors.  
Leave the shelves in place so that children may  
not easily climb inside.  
USE OF EXTENSION CORDS  
NEVER USE AN EXTENSION CORD! TRUE will not warranty any refrigerator that has been  
connected to an extension cord.  
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2
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True Food Service Equipment, Inc.  
SAFETY INFORMATION  
WARNING!  
HOW TO CONNECT ELECTRICITY  
Do not, under any circumstances, cut or remove the third (ground) prong from the power cord.  
For personal safety, this appliance must be properly grounded.  
The power cord of this appliance is equipped  
with a 3-prong (grounding) plug which mates  
with a standard 3-prong (grounding) wall outlet to  
minimize the possibility of electric shock hazard  
from this appliance.  
which could cause a fire hazard from overheated  
wires.  
Never unplug your refrigerator by pulling on the  
power cord. Always grip plug firmly and pull  
straight out from the outlet.  
Have the wall outlet and circuit checked by a  
qualified electrician to make sure the outlet is  
properly grounded.  
Repair or replace immediately all power cords that  
have become frayed or otherwise damaged. Do not  
use a cord that shows cracks or abrasion damage  
along its length or at either end.  
If the outlet is a standard 2-prong outlet, it is your  
personal responsibility and obligation to have it  
replaced with the properly grounded 3-prong wall  
outlet.  
When removing the refrigerator away from the  
wall, be careful not to roll over or damage the  
power cord.  
The refrigerator should always be plugged into  
it’s own individual electrical circuit, which has a  
voltage rating that matches the rating plate.  
This provides the best performance and also  
prevents overloading building wiring circuits  
USE OF ADAPTER PLUGS  
NEVER USE AN ADAPTER PLUG! Because of potential safety hazards under certain  
conditions, we strongly recommend against the use of an adapter plug.  
North America Use Only!  
NEMA plugs  
TRUE uses these types of plugs.  
If you do not have the right outlet  
have a certified electrician install  
the correct power source.  
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True Food Service Equipment, Inc.  
INSTALLATION / OPERATION INSTRUCTIONS  
INSTALLATION / OPERATION INSTRUCTIONS  
OWNERSHIP  
To insure that your unit works properly from the  
first day, it must be installed properly. We highly  
recommend a trained refrigeration mechanic and  
electrician install your True equipment. The cost  
of a professional installation is money well spent.  
Before you start to install your True unit, carefully  
inspect it for freight damage. If damage is discov-  
ered, immediately file a claim with the delivery  
freight carrier.  
True is not responsible for damage incurred  
during shipment.  
REQUIRED TOOLS  
Adjustable Wrench  
Phillips Head Screwdriver  
Level  
UNCRATING  
Step 1  
Note: Keys for coolers with door locks are  
located in warranty packets.  
The following procedure is recommended for  
uncrating the unit:  
A. Remove the outer packaging, (cardboard and  
bubbles or styrofoam corners and clear plastic).  
Inspect for concealed damage. Again, immedi-  
ately file a claim with the freight carrier if there  
is damage.  
B. Move your unit as close to the final location as  
possible before removing the wooden skid.  
C. Remove all tape securing the doors to the cool-  
er, and any foam blocks between doors.  
D. Remove any components (castors, floor racks,  
etc.) packaged inside the cabinet.  
REMOTE UNITS (This section applies to remotes  
only!)  
• Remote cabinets must be ordered as remote.  
We do not recommend converting for a standard  
self contained to remote system.  
• Contact True Technical Service for BTU  
requirements.  
• No wiring necessary between cabinet and  
condensing unit.  
• All remote cabinets must be hard wired.  
• No castors available.  
• All remote condensing units purchased from  
True are 208/230 volts single phase.  
• All remote cabinets come standard using 404A  
refrigerant.  
If you have any questions regarding this sec-  
tion, please call True at 1-(800)-325-6152.  
• All remote units come standard with expansion  
valve, liquid line solenoid, heated condensate  
pan, and defrost timer when applicable.  
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4
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INSTALLATION / OPERATION INSTRUCTIONS  
LOCATING  
Step 2  
35°  
A. Remove skid by using a phillips head screw-  
F°  
driver and an adjustable wrench.  
®
B. For easy removal from the skid, unscrew and  
remove grill from the back of the cooler.  
C. Remove the four brackets from the base of the  
cooler.  
D. Carefully move the cooler off the back of the  
skid. Tilt the cooler backwards just enough to  
remove the skid from under the cooler.  
E. Free plug and cord from inside the lower rear of  
the cooler (do not plug in).  
F. Place grill back onto rear of the cooler.  
G. The merchandiser should be placed close  
enough to the electrical supply so that exten-  
sion cords are never used.  
Image 1  
WARNING:  
Compressor warranties are void if the  
unit is more than 9ft. (2.7 m) from  
plug-in connection.  
LEVELING  
Important Safeguard for installation of leg/castor (Images 1-5 demonstrate procedure)  
Step 3  
LEVELING CASTORS  
A. Set unit in its final location. Be sure there is  
adequate ventilation in your room. Under extreme  
heat conditions, (100 F+, 38 C+), you may want to  
install and exhaust fan.  
Four sets of shims have been provided in warranty  
packet for leveling castored units positioned on  
uneven floors. Shims must be positioned between  
cabinet and castor mounting plate. (See image 3)  
WARNING:  
If the cabinet is not level prop up one end of  
the cabinet between castors with a 6” block.  
(See image 4)  
Warranty is void if ventilation is insufficient.  
B. Proper leveling of your True cooler is critical to  
operating success. Effective condensate removal  
and door operation will be effected by leveling.  
(See image 2)  
Note:  
Do not push block more than 5”  
under cabinet.  
C. When the cooler is in its final position adjust  
the castors as needed to level the unit. The unit  
should be leveled front to back and side to side  
with a level. To insure proper ventilation for  
the compressor, keep the cabinet 1” (2.54 cm)  
from rear wall. 1” (2.54 cm) rubber bumpers are  
attached to the back of some cabinets.  
5
Loosen castor bolts with an adjustable wrench  
enough to slide shims between the castor mount-  
ing plate and cabinet bottom.  
5
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INSTALLATION / OPERATION INSTRUCTIONS  
LEVELING CASTORS CONTINUED....  
Install the desired number of shims (in pairs as  
shown in figure 3), making sure the slots in the  
shim are in contact with the castor mounting bolts.  
Tighten and secure the shims and castor(s).  
Remove 6” block and check to determine if cabi-  
net is level.  
35°  
F°  
®
Repeat process until cabinet is level.  
D. Ensure that the drain hose or hoses are posi-  
tioned in the pan.  
Image 2  
Image 4  
Image 3  
ELECTRICAL INSTRUCTIONS  
CAUTION  
Step 4  
Voltage drops can occur due to long wire runs  
from the voltage source. Consult the wiring chart  
on page 7 to insure proper voltage.  
A. Before your new unit is connected to a power  
supply, check the incoming voltage with a voltme-  
ter. If anything less than 100% of the rated voltage  
for operation is noted, correct immediately.  
WARNING  
Compressor warranties are void if compressor  
burns out due to low voltage.  
B. All units are equipped with a 9 ft. (2.7m) ser-  
vice cord, and must be powered at proper operat-  
ing voltage at all times. Refer to cabinet data plate  
for this voltage.  
WARNING  
Power supply cord ground should not be  
removed!  
NOTE  
True requires that a sole use circuit be dedicated  
To reference wiring diagram - Remove lower rear  
grill, wiring diagram is positioned inside on the  
ballast box.  
for the unit. Failure to do so voids warranty.  
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INSTALLATION / OPERATION INSTRUCTIONS  
Wire Gauge for 2% Voltage Drop in Supply Circuits  
115  
Volt  
Amps  
Distance in Feet to Center of Load.  
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Wire Gauge for 2% Voltage Drop in Supply Circuits  
230Volt  
Amps  
Distance in Feet to Center of Load.  
20  
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True Food Service Equipment, Inc.  
INSTALLATION / OPERATION INSTRUCTIONS  
STARTUP  
Step 5  
RECOMMENDATION  
Before loading product we recommend you  
run your True unit empty for two to three  
days. This allows you to be sure electrical  
wiring and installation are correct and no  
shipping damage has occurred. Every True  
cooler is tested in our plants for 24 hours to  
thoroughly check all components. Unless  
they meet our strict standards, they do not  
pass our final quality control inspection.  
Remember, our factory warranty does not  
cover product loss!  
A. The compressor is ready to operate. Plug in the  
cooler.  
B. Check the temperature control setting in the  
upper right of the cabinet interior. The setting  
should be at #5.  
C. Excessive tampering with the control could  
lead to service difficulties. Should it ever become  
necessary to replace temperature control, be sure  
it is ordered from your True dealer or recommend-  
ed service agent.  
D. Good air flow in your True unit is critical. Be  
careful to load product so that it neither presses  
against the back wall, nor comes within four inch-  
es of the evaporator housing. Refrigerated air off  
the coil must circulate down the back wall.  
REPLACEMENT PARTS  
TRUE maintains a record of the cabinet serial  
number for your cooler. If at any time during  
the life of your cooler, a part is needed, you  
may obtain this part by furnishing the model  
number and serial number to the company  
from whom you purchased the cooler.  
NOTE  
If the cooler is disconnected or shut off, wait  
five minutes before starting again.  
SHELF INSTALLATION  
Wire floor racks should be positioned on the floor  
of the cooler with legs facing down.  
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MAINTENANCE, CARE & CLEANING  
MAINTENANCE, CARE & CLEANING  
CLEANING THE CONDENSER COIL  
When using electrical appliances, basic safety precautions should be followed, including the following:  
REQUIRED TOOLS:  
• Phillips Screwdriver  
• Stiff Bristle Brush  
• Adjustable Wrench  
• Vacuum Cleaner  
Step 1  
Disconnect power to unit.  
Step 2  
Image 3.  
Take off rear lower grill assembly by removing (2)  
side screws.  
Step 3  
Remove bolts connecting frame rail cross bar to  
allow access to compressor.  
Step 4  
Remove bolts anchoring compressor assembly  
to frame rails and carefully slide out. (tube  
connections are flexible)  
Step 5  
Clean off accumulated dirt from condensing coil  
Image 4.  
with a stiff bristle brush.  
Step 6  
Lift W.R. Board cover above fan at plastic plugs and  
carefully clean condenser coil and fan blades.  
Step 7  
After brushing condenser coil vacuum dirt from  
coil, and interior floor.  
Step 8  
Replace cardboard cover. Carefully slide  
compressor assembly back into position and  
replace bolts.  
Step 9  
Reinstall rear grill assembly onto unit with  
appropriate screws. Tighten all screws.  
Step 10  
Connect unit to power and check to see if  
compressor is running.  
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9
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MAINTENANCE, CARE & CLEANING  
IMPORTANT WARRANTY INFORMATION  
Condensers accumulate dirt and require cleaning every 30 days. Dirty condensers result in compressor  
failure, product loss, and lost sales... which are not covered by warranty.  
If you keep the Condenser clean you will minimize your service expense and lower your electrical costs.  
The Condenser requires scheduled cleaning every thirty days or as needed.  
Air is pulled through the Condenser continuously, along with dust, lint, grease, etc.  
A dirty Condenser can result in NON-WARRANTEED part & Compressor Failures, Product Loss, and  
Lost Sales.  
Proper cleaning involves removing dust from the Condenser. By using a soft brush, or vacuuming the  
Condenser with a shop vac, or using CO2, nitrogen, or pressurized air.  
If you cannot remove the dirt adequately, please call your refrigeration service company.  
On most of the reach-in units the condenser is accessible in the rear of the unit. You must remove the  
cabinet grill to expose the Condenser.  
The Condenser looks like a group of vertical fins. You need to be able to see through the condenser for  
the unit to function at maximum capacity. Do not place filter material in front of condensing coil. This  
material blocks air-flow to the coil similar to having a dirty coil.  
THE CLEANING OF THE CONDENSER IS NOT  
COVERED BY THE WARRANTY!  
Air  
flow  
HOW TO CLEAN THE CONDENSER:  
1. Disconnect the electrical power to the unit.  
2. Remove the louvered grill.  
Condensing Unit  
Condenser  
3. Vacuum or brush the dirt, lint, or debris from the finned condenser coil.  
4. If you have a significant dirt build up you can blow out the condenser with compressed air.  
(CAUTION MUST BE USED to avoid eye injury. Eye protection is recommended.)  
5. When finished be sure to replace the louvered grill. The grill protects the condenser.  
6. Reconnect the electrical power to the unit.  
If you have any questions, please call True Manufacturing at 636-240-2400 or 800-325-6152 and ask for  
the Service Department. Service Department Availability Monday-Friday 7:30 a.m. to 5:30p.m.  
and Saturday 7:45 a.m. to 11:45 a.m. CST.  
10  
10  
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MAINTENANCE, CARE & CLEANING  
Stainless Steel Equipment Care and Cleaning  
CAUTION: Do not use any steel wool, abrasive or chlorine based products to clean stainless  
steel surfaces.  
Stainless Steel Opponents  
There are three basic things which can break down your stainless steel’s passivity layer and allow  
corrosion to rear its ugly head.  
1) Scratches from wire brushes, scrapers, and steel pads are just a few examples of items that can be  
abrasive to stainless steel’s surface.  
2) Deposits left on your stainless steel can leave spots. You may have hard or soft water depending on  
what part of the country you live in. Hard water can leave spots. Hard water that is heated can  
leave deposits if left to sit too long. These deposits can cause the passive layer to break down and  
rust your stainless steel. All deposits left from food prep or service should be removed as soon as  
possible.  
3) Chlorides are present in table salt, food, and water. Household and industrial cleaners are the worst  
type of chlorides to use.  
8 steps that can help prevent rust on stainless steel:  
1. Using the correct cleaning tools  
Use non-abrasive tools when cleaning your stainless steel products. The stainless steel’s passive  
layer will not be harmed by soft cloths and plastic scouring pads. Step 2 tells you how to find the  
polishing marks.  
2. Cleaning along the polish lines  
Polishing lines or “grain” are visible on some stainless steels. Always scrub parallel to visible lines  
on some stainless steels. Use a plastic scouring pad or soft cloth when you cannot see the grain.  
3. Use alkaline, alkaline chlorinated or non-chloride containing cleaners  
While many traditional cleaners are loaded with chlorides, the industry is providing an ever  
increasing choice of non-chloride cleaners. If you are not sure of your cleaner’s chloride content  
contact your cleaner supplier. If they tell you that your present cleaner contains chlorides, ask if  
they have an alternative. Avoid cleaners containing quaternary salts as they can attack stainless  
steel, causing pitting and rusting.  
4. Water Treatment  
To reduce deposits, soften the hard water when possible. Installation of certain filters can remove  
corrosive and distasteful elements. Salts in a properly maintained water softener can be to your  
advantage. Contact a treatment specialist if you are not sure of the proper water treatment.  
5. Maintaining the cleanliness of your food equipment  
Use cleaners at recommended strength (alkaline, alkaline chlorinated or non-chloride). Avoid  
build-up of hard stains by cleaning frequently. When boiling water with your stainless steel  
equipment, the single most likely cause of damage is chlorides in the water. Heating any cleaners  
containing chlorides will have the same damaging effects.  
6. Rinse  
When using chlorinated cleaners you must rinse and wipe dry immediately. It is better to wipe  
standing cleaning agents and water as soon as possible. Allow the stainless steel equipment to air  
dry. Oxygen helps maintain the passivity film on stainless steel.  
7. Hydrochloric acid (muriatic acid) should never be used on stainless steel  
8. Regularly restore/passivate stainless steel  
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True Food Service Equipment, Inc.  
MAINTENANCE, CARE & CLEANING  
Stainless Steel Equipment Care and Cleaning  
Recommended cleaners for certain situations / environments of stainless steel  
A) Soap, ammonia and detergent medallion applied with a cloth or sponge can be used for routine  
cleaning.  
B) Arcal 20, Lac-O-Nu Ecoshine applied provides barrier film for fingerprints and smears.  
C) Cameo, Talc, Zud First Impression is applied by rubbing in the direction of the polished lines for  
stubborn stains and discoloring.  
D) Easy-off and De-Grease It oven aid are excellent for removals on all finishes for grease-fatty acids,  
blood and burnt-on foods.  
E) Any good commercial detergent can be applied with a sponge or cloth to remove grease and oil.  
F) Benefit, Super Sheen, Sheila Shine are good for restoration / passivation.  
NOTE:  
The use of stainless steel cleaners or other such solvents is not  
recommended on plastic parts. Warm soap and water will suffice.  
To clean interior of cooler move the unit close  
to a floor drain. Remove floor racks from  
inside of the unit. Wash interior of the tank.  
At the rear of the unit and below the grill there  
is a tank drain plug that will need to be  
removed to release the waste from inside of the  
unit. After all waste material is gone from the  
tank, reinsert the tank drain plug in the rear of  
the unit. See photo 1-2 below  
Tank Drain  
1
2
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True Food Service Equipment, Inc.  
MAINTENANCE, CARE & CLEANING  
TEMPERATURE CONTROL ADJUSTMENT FOR  
HIGH ALTITUDE ONLY!  
TERMS:  
Cut-out - Temperature sensed  
by the controller that shuts the  
compressor off.  
__________ STEP 4 __________  
Cut-in - Temperature sensed  
For high elevation installations,  
by the controller that turns the  
it may be necessary to “warm-  
compressor on.  
up” the set points. To make  
the adjustment, insert the  
appropriate tool in each  
REQUIRED TOOLS  
adjustment screw and turn 1/4  
of a revolution clockwise (to  
• Phillips Head Screwdriver  
• 5/64” or 2 mm Allen Wrench  
the right). This procedure will  
• T-7 Torx Wrench  
adjust both the cut-in and cut-  
out about 2°F warmer.  
__________ STEP 1 __________  
__________ STEP 5 __________  
Unplug the cooler.  
Make sure to reconnect the pink  
wire to the proper spade  
__________ STEP 2 __________  
terminal when reinstalling.  
Remove the screws that secure  
the temperature control to the  
inset box  
__________ STEP 3 __________  
Danfoss Temperature Control (High Altitude Adjustment Only!)  
Cut-out Adjustment Screw Allen  
(5/64” or 2 mm) (clockwise for  
warmer)  
Pull out gently from cabinet.  
NOTE:  
Cut-in Adjustment Screw Torx (T-7)  
(clockwise for warmer)  
Mechanical temperature  
controllers are affected when  
functioning at high altitude.  
The cut-in and cut-out  
temperatures will be colder  
than when the controller func-  
tions closer to sea level  
Compressor Connection  
Compressor Connection  
(double terminal)  
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TRUE REFRIGERATIONTM  
True Food Service Equipment, Inc.  
WARRANTY INFORMATION (U.S.A & CANADA ONLY!)  
MADE IN  
U.S.A.  
SINCE 1945  
ONE YEAR PARTS & LABOR WARRANTY  
TRUE warrants to the original purchaser of every new TRUE refrigerated unit, the cabinet and all parts thereof, to be free from defects in material or  
workmanship, under normal and proper use and maintenance service as specified by TRUE and upon proper installation and start-up in accordance with  
the instruction packet supplied with each TRUE unit. TRUE’s obligation under this warranty is limited to a period of one (1) year from the date of original  
installation or 15 months after shipment date from TRUE, whichever occurs first.  
Any part covered under this warranty that are determined by TRUE to have been defective within one (1) year of original installation or fifteen (15)  
months after shipment date from manufacturer, whichever occurs first, is limited to the repair or replacement, including labor charges, of defective parts  
or assemblies. The labor warranty shall include standard straight time labor charges only and reasonable travel time, as determined by TRUE.  
ADDITIONAL FOUR YEAR COMPRESSOR WARRANTY  
In addition to the one (1) year warranty stated above, TRUE warrants its hermetically and semi-hermetically sealed compressor to be free from defects  
in both material and workmanship under normal and proper use and maintenance service for a period of four (4) additional years from the date of  
original installation but not to exceed five (5) years and three (3) months after shipment from the manufacturer.  
Compressors determined by TRUE to have been defective within this extended time period will, at TRUE’s option, be either repaired or replaced with a  
compressor or compressor parts of similar design and capacity.  
The four (4) year extended compressor warranty applies only to hermetically and semi-hermetically sealed parts of the compressor and does not  
apply to any other parts or components, including, but not limited to, cabinet, paint finish, temperature control, refrigerant, metering device, driers, motor  
starting equipment, fan assembly or any other electrical component, etcetera.  
404A/134A COMPRESSOR WARRANTY  
The four year compressor warranty detailed above will be voided if the following procedure is not carefully adhered to:  
1. This system contains R404A or R134A refrigerant and polyol ester lubricant. The polyol ester lubricant has rapid moisture absorbing qualities. If long  
exposure to the ambient conditions occur, the lubricant must be removed and replaced with new. For oil amounts and specifications please call True  
technical service department (800-325-6152). Failure to comply with recommended lubricant specification will void the compressor warranty.  
2. Drier replacement is very important and must be changed when a system is opened for servicing. A drier using XH-7 desiccant or an exact  
replacement solid core drier must be used. The new drier must also be the same capacity as the drier being replaced.  
3. Micron level vacuums must be achieved to insure low moisture levels in the system. 500 microns or lower must be obtained.  
WARRANTY CLAIMS  
All claims for labor or parts must be made directly through TRUE. All claims should include: model number of the unit, the serial number of the cabinet,  
proof of purchase, date of installation, and all pertinent information supporting the existence of the alleged defect.  
In case of warranty compressor, the compressor model tag must be returned to TRUE along with above listed information.  
Any action or breach of these warranty provisions must be commenced within one (1) year after that cause of action has occurred.  
WHAT IS NOT COVERED BY THIS WARRANTY  
TRUE’s sole obligation under this warranty is limited to either repair or replacement of parts, subject to the additional limitations below. This warranty  
neither assumes nor authorizes any person to assume obligations other than those expressly covered by this warranty.  
NO CONSEQUENTIAL DAMAGES. TRUE IS NOT RESPONSIBLE FOR ECONOMIC LOSS; PROFIT LOSS; OR SPECIAL, INDIRECT, OR CONSEQUENTIAL DAMAGES,  
INCLUDING WITHOUT LIMITATION, LOSSES OR DAMAGES ARISING FROM FOOD OR PRODUCT SPOILAGE CLAIMS WHETHER OR NOT ON ACCOUNT OF  
REFRIGERATION FAILURE.  
WARRANTY IS NOT TRANSFERABLE. This warranty is not assignable and applies only in favor of the original purchaser/user to whom delivered. ANY  
SUCH ASSIGNMENT OR TRANSFER SHALL VOID THE WARRANTIES HEREIN MADE AND SHALL VOID ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING ANY  
WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.  
IMPROPER USAGE. TRUE ASSUMES NO LIABILITY FOR PARTS OR LABOR COVERAGE FOR COMPONENT FAILURE OR OTHER DAMAGES RESULTING FROM  
IMPROPER USAGE OR INSTALLATION OR FAILURE TO CLEAN AND/OR MAINTAIN PRODUCT AS SET FORTH IN THE WARRANTY PACKET PROVIDED WITH THE UNIT.  
ALTERATION, NEGLECT, ABUSE, MISUSE, ACCIDENT, DAMAGE DURING TRANSIT OR INSTALLATION, FIRE, FLOOD, ACTS OF GOD. TRUE is not responsible for  
the repair or replacement of any parts that TRUE determines have been subjected after the date of manufacture to alteration, neglect, abuse, misuse,  
accident, damage during transit or installation, fire, flood, or act of God.  
IMPROPER ELECTRICAL CONNECTIONS. TRUE IS NOT RESPONSIBLE FOR THE REPAIR OR REPLACEMENT OF FAILED OR DAMAGED COMPONENTS RESULTING  
FROM ELECTRICAL POWER FAILURE, THE USE OF EXTENSION CORDS, LOW VOLTAGE, OR VOLTAGE DROPS TO THE UNIT.  
NO IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE: THERE ARE NO OTHER WARRANTIES, EXPRESSED, IMPLIED OR  
STATUTORY, EXCEPT THE ONE (1) YEAR PARTS & LABOR WARRANTY AND THE ADDITIONAL FOUR (4) YEAR COMPRESSOR WARRANTY AS DESCRIBED ABOVE.  
THESE WARRANTIES ARE EXCLUSIVE AND IN LIEU OF ALL OTHER WARRANTIES, INCLUDING IMPLIED WARRANTY AND MERCHANTABILITY OR FITNESS FOR A  
PARTICULAR PURPOSE. THERE ARE NO WARRANTIES WHICH EXTEND BEYOND THE DESCRIPTION ON THE FACE HEREOF.  
OUTSIDE U.S.: This warranty does not apply to, and TRUE is not responsible for, any warranty claims made on products sold or used outside the United  
States.  
REMOTE CONDENSERS: True warrants the original purchaser of the remote cabinet one year parts and labor coverage for all cabinet parts thereof to  
be free from defects in material or workmanship, under normal and proper use and maintenance service, as specified by True. This warranty is limited to  
the cabinet only. True assumes no liability for remote condensing units.  
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