Barracuda 7200.7 Plus
ST3160023A
ST3120026A
ST380013A
Barracuda 7200.7
ST3160021A
ST3120022A
ST380011A
ST360014A
ST340014A
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Barracuda 7200.7 Plus
ST3160023A
ST3120026A
ST380013A
Barracuda 7200.7
ST3160021A
ST3120022A
ST380011A
ST360014A
ST340014A
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©2003, Seagate Technology LLC All rights reserved
Publication number: 100286645, Rev. E
December 2003
Seagate, Seagate Technology, and the Seagate logo are registered trademarks of Seagate
Technology LLC. SeaTools, SeaFONE, SeaBOARD, and SeaTDD are either registered
trademarks or trademarks of Seagate Technology LLC. Other product names are registered
trademarks or trademarks of their owners.
Seagate reserves the right to change, without notice, product offerings or specifications. No
part of this publication may be reproduced in any form without written permission of Seagate
Technology LLC.
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Revision status summary sheet
Revision
Date
Sheets Affected
Rev. A
Rev. B
Rev. C
Rev. D
Rev. E
04/21/03
05/07/03
07/17/03
09/02/03
12/01/03
All.
Pages 8, 34-36, 38, and 41-45
Pages 1, 4, 7, 12, and 13. Also new design and page size.
Page 20.
Page 18.
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Contents
Introduction. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
Drive specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Specification summary table . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Formatted capacity . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
LBA mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Default logical geometry . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Physical organization. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Recording and interface technology . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Physical characteristics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Seek time. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Start/stop times . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Power specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Power consumption . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Conducted noise . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Voltage tolerance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Power-management modes. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Environmental specifications. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Ambient temperature . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Temperature gradient. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Humidity . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Altitude . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Shock . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Vibration. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Acoustics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Electromagnetic immunity . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Reliability . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Agency certification . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Safety certification . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Electromagnetic compatibility. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
FCC verification . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Configuring and mounting the drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
3.3
Handling and static discharge precautions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Breather filter hole precautions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Jumper settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Master/slave configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Cable-select option . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Alternate capacity jumper. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Ultra ATA/100 cable. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Drive mounting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
5.0
ATA interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
4.1 ATA interface signals and connector pins . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Supported ATA commands . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Identify Device command. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Set Features command . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
S.M.A.R.T. commands. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Seagate Technology support services. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
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List of Figures
Figure 3.
Figure 7.
Typical 5V startup and operation current profile . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Typical 12V startup and operation current profile . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Breather filter hole location . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Master/slave jumper settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Ultra ATA cable connectors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Mounting dimensions—top, side and end view . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
I/O pins and supported ATA signals . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
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1.0
Introduction
This manual describes the functional, mechanical and interface specifications for the following Seagate®
Barracuda® 7200.7 model drives:
Barracuda 7200.7 Plus
• ST3160023A
• ST3120026A
• ST380013A
Barracuda 7200.7
• ST3160021A
• ST3120022A
• ST380011A
• ST360014A
• ST340014A
These drives provide the following key features:
• 7,200-RPM spindle speed and 2-Mbyte buffer (8 Mbytes on “Plus” models: ST3160023A, ST3120026A, and
ST380013A) combine for superior desktop performance.
• High instantaneous (burst) data transfer rates (up to 100 Mbytes per second) using Ultra DMA mode 5.
• Giant magnetoresistive (GMR) recording heads and EPRML technology, which provide the drives with
increased areal density.
• State-of-the-art cache and on-the-fly error-correction algorithms.
• Full-track multiple-sector transfer capability without local processor intervention.
• Quiet operation.
• 350 Gs nonoperating shock.
• SeaTools diagnostic software performs a drive self-test that eliminates unnecessary drive returns.
• The 3D Defense System™, which includes Drive Defense, Data Defense, and Diagnostic Defense, offers
the industry’s most comprehensive protection for disc drives.
• Support for S.M.A.R.T. drive monitoring and reporting.
• Support for Read Multiple and Write Multiple commands.
• Support for autodetection of master/slave drives that use cable select (CSEL).
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2.0
Drive specifications
Unless otherwise noted, all specifications are measured under ambient conditions, at 25°C, and nominal
power. For convenience, the phrases the drive and this drive are used throughout this manual to indicate
ST3160021A, ST3160023A, ST3120022A, ST3120026A, ST380011A, ST380013A, ST360014A, and
ST340014A model drives.
2.1
Specification summary table
The specifications listed in this table are for quick reference. For details on specification measurement or defi-
nition, see the appropriate section of this manual.
ST3160021A
ST3160023A
ST3120022A
ST3120026A
ST380011A
ST380013A
Drive specification
ST360014A
ST340014A
Formatted Gbytes (512 bytes/sector)
Guaranteed sectors
160
120
80
60
40
312,581,808
512
234,441,648
156,301,488
117,231,408
78,165,360
Bytes per sector
Default sectors per track
Default read/write heads
Default cylinders
63
16
16,383
4
Physical read/write heads
Discs
3
2
2
1
2
1
1
1
2
Recording density, BPI (bits/inch max)
Track density, TPI (tracks/inch max)
595,000
94,600
56.3
2
Areal density, (Mbits/inch max)
Spindle speed (RPM)
7,200
85.4
Internal data transfer rate OD
(Mbytes/sec max)
Sustained data transfer rate OD
(Mbytes/sec)
58
I/O data-transfer rate (Mbytes/sec max)
ATA data-transfer modes supported
100
PIO modes 0–4
Multiword DMA modes 0–2
Ultra DMA modes 0–5
Cache buffer
ST3160021A, ST3120022A, ST380011A,
ST360014A, and ST340014A
2 Mbytes (2,048 kbytes)
8 Mbytes (8,192 kbytes)
ST3160023A, ST3120026A, and
ST380013A
Height (mm max)
Width (mm max)
Length (mm max)
Weight (typical)
26.035 mm (1.028 inches)
101.6 mm (4.000 inches)
146.99 mm (5.787 inches)
635 grams (1.4 lb)
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ST3160021A
ST3160023A
ST3120022A
ST3120026A
ST380011A
ST380013A
Drive specification
ST360014A
ST340014A
Average latency (msec)
4.16
Power-on to ready (sec typical)
Standby to ready (sec typical)
Startup current (typical) 12V (peak)
Track-to-track seek time (msec typical)
Average seek time (msec typical)
10 sec
10 sec
2.8 amps
<1.0 (read), <1.2 (write)
8.5
Average seek, read (msec typical)
Average seek, write (msec typical)
Seek power (typical)
8.5
9.5
12.5 watts
12.0 watts
7.5 watts
0.9 watts
0.9 watts
Read/write power (typical)
Idle mode (typical)
Standby mode (typical)
Sleep mode (typical)
Voltage tolerance (including noise)
5V ± 5%
12V ± 10%
Ambient temperature
0° to 60°C (operating)
–40° to 70°C (nonoperating)
Temperature gradient (°C per hour max)
Relative humidity
20°C (operating)
30°C (nonoperating)
5% to 90% (operating)
5% to 95% (nonoperating)
Relative humidity gradient
30% per hour max
Wet bulb temperature (°C max)
33 (operating)
40 (nonoperating)
Altitude, operating
–60.96 m to 3,048 m
(–200 ft to 10,000+ ft)
Altitude, nonoperating (below mean sea
level, max)
–60.96 m to 12,192 m
(–200 ft to 40,000+ ft)
Shock, operating (Gs max at 2 msec)
Shock, nonoperating (Gs max at 2 msec)
Vibration, operating
63
350 Gs
1.0 G (0 to peak, 5–350 Hz)
5.0 Gs (0 to peak, 22–350 Hz)
Vibration, nonoperating
Drive acoustics Sound power (bels)
Idle*
<2.5 (typical)
2.7 (max)
<2.2 (typ)
2.4 (max)
Quiet seek
2.8 (typical)
3.0 (max)
2.5 (typ)
2.7 (max)
Performance seek
3.4 (typical)
3.7 (max)
3.1 (typ)
3.5 (max)
14
Nonrecoverable read errors
1 per 10 bits read
Mean time between failures
(power-on hours)
600,000
Service life
5 Years
50,000
Contact start-stop cycles
(25°C, 40% rel. humidity)
*During periods of drive idle, some offline activity may occur according to the S.M.A.R.T. specification, which may increase acoustic and
power to operational levels.
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2.2
Formatted capacity
Formatted
capacity
Guaranteed
sectors
Model
Bytes per sector
ST3160021A
ST3160023A
160 Gbytes
120 Gbytes
80 Gbytes
312,581,808
234,441,648
156,301,488
512
ST3120022A
ST3120026A
512
512
ST380011A
ST380013A
ST360014A
ST340014A
60 Gbytes
40 Gbytes
117,231,408
78,165,360
512
512
2.2.1
LBA mode
When addressing these drives in LBA mode, all blocks (sectors) are consecutively numbered from 0 to n–1,
where n is the number of guaranteed sectors as defined above.
See Section 4.1.2, "Identify Device command" (words 60-61 and 100-103) for additional information about 48-
bit addressing support of drives with capacities over 137 Gbytes.
2.3
Default logical geometry
Cylinders
16,383
Read/write heads
Sectors per track
16
63
2.4
Physical organization
Model
Read/write heads
Number of discs
ST3160021A
ST3160023A
4
3
2
2
2
1
ST3120022A
ST3120026A
ST380011A
ST380013A
ST360014A
ST340014A
2
1
1
1
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2.5
Recording and interface technology
Interface
ATA
Recording method
16/17 EPRML
Recording density BPI (bits/inch max)
Track density TPI (tracks/inch max)
595,000
94,600
2
Areal density (Mbits/inch max)
56.3
Spindle speed (RPM) ( 0.2%)
7,200
Internal data-transfer rate OD (Mbytes/sec max)
Sustained data transfer rate OD (Mbytes/sec max)
I/O data-transfer rate (Mbytes/sec max)
Interleave
85.4
58
100 (Ultra DMA mode 5)
1:1
Cache buffer
ST3160021A, ST3120022A, ST380011A, ST360014A, and ST340014A
ST3160023A, ST3120026A, and ST380013A
2 Mbytes (2,048 kbytes)
8 Mbytes (8,192 kbytes)
2.6
Physical characteristics
Drive specification
Maximum height
Maximum width
Maximum length
Typical weight
(mm)
(inches)
26.035
1.028
(mm)
(inches)
101.6
4.00
(mm)
(inches)
146.99
5.787
(grams)
(pounds)
635
1.4
6
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2.7
Seek time
Seek measurements are taken with nominal power at 25°C ambient temperature. All times are measured using
drive diagnostics. The specifications in the table below are defined as follows:
• Track-to-track seek time is an average of all possible single-track seeks in both directions.
• Average seek time is a true statistical random average of at least 5,000 measurements of seeks between
random tracks, less overhead.
Typical seek times (msec)
Track-to-track
Read
<1.0
8.5
Write
<1.2
9.5
Average
Average latency:
4.16
4.16
Note. These drives are designed to consistently meet the seek times represented in this manual. Physical seeks,
regardless of mode (such as track-to-track and average), are expected to meet or exceed the noted values.
However, due to the manner in which these drives are formatted, benchmark tests that include command
overhead or measure logical seeks may produce results that vary from these specifications.
2.8
Start/stop times
Power-on to Ready (sec)
10 (max)
10 (max)
20 (max)
Standby to Ready (sec)
Ready to spindle stop (sec)
2.9
Power specifications
The drive receives DC power (+5V or +12V) through a four-pin standard drive power connector.
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2.9.1
Power consumption
Power requirements for the drives are listed in the table on page 8. Typical power measurements are based on
an average of drives tested, under nominal conditions, using 5.0V and 12.0V input voltage at 25°C ambient
temperature.
• Spinup power
Spinup power is measured from the time of power-on to the time that the drive spindle reaches operating speed.
• Seek mode
During seek mode, the read/write actuator arm moves toward a specific position on the disc surface and does
not execute a read or write operation. Servo electronics are active. Seek mode power represents the worst-
case power consumption, using only random seeks with read or write latency time. This mode is not typical
and is provided for worst-case information.
• Read/write power and current
Read/write power is measured with the heads on track, based on a 16-sector write followed by a 32-msec
delay, then a 16-sector read followed by a 32-msec delay.
• Operating power and current
Operating power is measured using 40 percent random seeks, 40 percent read/write mode (1 write for each
10 reads) and 20 percent drive idle mode.
• Idle mode power
Idle mode power is measured with the drive up to speed, with servo electronics active and with the heads in
a random track location.
• Standby mode
During Standby mode, the drive accepts commands, but the drive is not spinning, and the servo and read/
write electronics are in power-down mode.
Power dissipation (watts)
Example: ST3160021A, 2-disc
Average
(watts, 25° C)
5V typ
amps
12V typ
amps
Spinup
—
—
2.8 (peak)
0.424
Idle
7.5
0.482
0.587
0.638
0.412
0.144
0.144
Idle* (with offline activity)
9.3
0.530
Operating 40% r/w, 40% seek, 20% inop.
12.0
12.5
0.900
0.900
0.739
Seeking
Standby
Sleep
0.870
0.015
0.015
*During periods of drive idle, some offline activity may occur according to the S.M.A.R.T. specification, which may increase acoustic and
power to operational levels.
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2.9.1.1
Typical current profile
1.2
1.0
0.8
Amps
0.6
0.4
0.2
0.0
+5 Volt Current during spindle start — Typical Amperes
1
2
3
4
5
6
7
8
9
Seconds
Figure 1.
Typical 5V startup and operation current profile
3.0
+12 Volt Current during spindle start — Typical Amperes
2.5
2.0
1.5
1.0
0.5
0.0
Amps
0
1
2
3
4
5
6
7
8
Seconds
Figure 1.
Typical 12V startup and operation current profile
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2.9.2
Conducted noise
Input noise ripple is measured at the host system power supply across an equivalent 80-ohm resistive load on
the +12 volt line or an equivalent 15-ohm resistive load on the +5 volt line.
• Using 12-volt power, the drive is expected to operate with a maximum of 120 mV peak-to-peak square-wave
injected noise at up to 10 MHz.
• Using 5-volt power, the drive is expected to operate with a maximum of 100 mV peak-to-peak square-wave
injected noise at up to 10 MHz.
Note. Equivalent resistance is calculated by dividing the nominal voltage by the typical RMS read/write
current.
2.9.3
Voltage tolerance
Voltage tolerance (including noise):
5V 5%
12V 10%
2.9.4
Power-management modes
The drive provides programmable power management to provide greater energy efficiency. In most systems,
you can control power management through the system setup program. The drive features the following
power-management modes:
Power mode
Active
Heads
Spindle
Rotating
Rotating
Stopped
Stopped
Buffer
Tracking
Tracking
Parked
Parked
Enabled
Enabled
Enabled
Disabled
Idle
Standby
Sleep
• Active mode
The drive is in Active mode during the read/write and seek operations.
• Idle mode
The buffer remains enabled, and the drive accepts all commands and returns to Active mode any time disc
access is necessary.
• Standby mode
The drive enters Standby mode when the host sends a Standby Immediate command. If the host has set the
standby timer, the drive can also enter Standby mode automatically after the drive has been inactive for a
specifiable length of time. The standby timer delay is established using a Standby or Idle command. In Standby
mode, the drive buffer is enabled, the heads are parked and the spindle is at rest. The drive accepts all
commands and returns to Active mode any time disc access is necessary.
• Sleep mode
The drive enters Sleep mode after receiving a Sleep command from the host. In Sleep mode, the drive buffer
is disabled, the heads are parked and the spindle is at rest. The drive leaves Sleep mode after it receives a
Hard Reset or Soft Reset from the host. After receiving a reset, the drive exits Sleep mode and enters Standby
mode with all current translation parameters intact.
• Idle and Standby timers
Each time the drive performs an Active function (read, write or seek), the standby timer is reinitialized and
begins counting down from its specified delay times to zero. If the standby timer reaches zero before any drive
10
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activity is required, the drive makes a transition to Standby mode. In both Idle and Standby mode, the drive
accepts all commands and returns to Active mode when disc access is necessary.
2.10
2.10.1
Environmental specifications
Ambient temperature
Ambient temperature is defined as the temperature of the environment immediately surrounding the drive.
Actual drive case temperature should not exceed 69°C (156°F) within the operating ambient conditions.
Above 1,000 feet (305 meters), the maximum temperature is derated linearly to 112°F (44°C) at 10,000 feet
(3,048 meters).
Operating:
0° to 60°C (32° to 140°F)
Nonoperating:
–40° to 70°C (–40° to 158°F)
2.10.2
Temperature gradient
Operating:
20°C per hour (68°F per hour max), without condensation
30°C per hour (86°F per hour max)
Nonoperating:
2.10.3
Humidity
Relative humidity
2.10.3.1
Operating:
5% to 90% noncondensing (30% per hour max)
5% to 95% noncondensing (30% per hour max)
Nonoperating:
2.10.3.2
Wet bulb temperature
Operating:
33°C (91.4°F max)
40.0°C (104°F max)
Nonoperating:
2.10.4
Altitude
Operating:
Nonoperating:
–60.96 m to 3,048 m (–200 ft to 10,000+ ft)
–60.96 m to 12,192 m (–200 ft to 40,000+ ft)
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2.10.5
Shock
All shock specifications assume that the drive is mounted securely with the input shock applied at the drive
mounting screws. Shock may be applied in the X, Y or Z axis.
2.10.5.1
Operating shock
These drives comply with the performance levels specified in this document when subjected to a maximum
operating shock of 63 Gs based on half-sine shock pulses of 2 msec. Shocks should not be repeated more
than two times per second.
2.10.5.2
Nonoperating shock
The nonoperating shock level that the drive can experience without incurring physical damage or degradation
in performance when subsequently put into operation is 350 Gs based on a nonrepetitive half-sine shock pulse
of 2 msec duration.
2.10.6
Vibration
All vibration specifications assume that the drive is mounted securely with the input vibration applied at the
drive mounting screws. Vibration may be applied in the X, Y or Z axis.
2.10.6.1
Operating vibration
The following table lists the maximum vibration levels that the drive may experience while meeting the perfor-
mance standards specified in this document.
5–350 Hz
1.0 G acceleration (zero to peak)
2.10.6.2
Nonoperating vibration
The following table lists the maximum nonoperating vibration that the drive may experience without incurring
physical damage or degradation in performance when subsequently put into operation.
5–22 Hz
1.0-inch displacement (zero to peak)
5.0 Gs acceleration (zero to peak)
22–350 Hz
2.11
Acoustics
Drive acoustics are measured as overall A-weighted acoustic sound power levels (no pure tones). All mea-
surements are consistent with ISO document 7779. Sound power measurements are taken under essentially
free-field conditions over a reflecting plane. For all tests, the drive is oriented with the cover facing upward.
Note. For seek mode tests, the drive is placed in seek mode only. The number of seeks per second is defined
by the following equation:
(Number of seeks per second = 0.4 / (average latency + average access time)
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Table 1:
Models
Fluid Dynamic Bearing (FDB) motor acoustics
Acoustic mode
Idle*
Quiet seek
Performance seek
ST3160021A
ST3160023A
ST3120022A
ST3120026A
ST380011A
ST380013A
ST360014A
<2.5 bels (typ)
2.7 bels (max)
2.8 bels (typ)
3.0 bels (max)
3.4 bels (typ)
3.7 bels (max)
ST340014A
<2.2 bels (typ)
2.4 bels (max)
2.5 bels (typ)
2.7 bels (max)
3.1 bels (typ)
3.5 bels (max)
*During periods of drive idle, some offline activity may occur according to the S.M.A.R.T. specification, which may increase acoustic and
power to operational levels.
2.12
Electromagnetic immunity
When properly installed in a representative host system, the drive operates without errors or degradation in
performance when subjected to the radio frequency (RF) environments defined in the following table:
Performance
level
Reference
standard
Test
Description
Electrostatic discharge
Contact, HCP, VCP: 4 kV; Air:
8 kV
B
EN 61000-4-2: 95
Radiated RF immunity
80 to 1,000 MHz, 3 V/m,
80% AM with 1 kHz sine
900 MHz, 3 V/m, 50% pulse
modulation @ 200 Hz
A
EN 61000-4-3: 96
ENV 50204: 95
Electrical fast transient
Surge immunity
1 kV on AC mains, 0.5 kV on
external I/O
B
B
A
EN 61000-4-4: 95
EN 61000-4-5: 95
EN 61000-4-6: 97
EN 61000-4-11: 94
1 kV differential, 2 kV com-
mon, AC mains
Conducted RF immunity
Voltage dips,interrupts
150 kHz to 80 MHz, 3 Vrms,
80% AM with 1 kHz sine
0% open, 5 seconds
0% short, 5 seconds
40%, 0.10 seconds
70%, 0.01 seconds
C
C
C
B
2.13
Reliability
14
Nonrecoverable read errors
Mean time between failures
Contact start-stop cycles
1 per 10 bits read, max.
600,000 power-on hours (nominal power, 25°C ambient temperature)
50,000 cycles
(at nominal voltage and temperature, with 60 cycles per hour and a 50% duty cycle)
Service Life
5 Years
Preventive maintenance
None required
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2.14
Agency certification
Safety certification
2.14.1
The drives are recognized in accordance with UL 1950 and CSA C22.2 (950) and meet all applicable sections
of IEC950 and EN 60950 as tested by TUV North America.
2.14.2
Electromagnetic compatibility
Hard drives that display the CE mark comply with the European Union (EU) requirements specified in the Elec-
tromagnetic Compatibility Directive (89/336/EEC). Testing is performed to the levels specified by the product
standards for Information Technology Equipment (ITE). Emission levels are defined by EN 55022, Class B and
the immunity levels are defined by EN 55024.
Seagate uses an independent laboratory to confirm compliance with the EC directives specified in the previous
paragraph. Drives are tested in representative end-user systems. Although CE-marked Seagate drives comply
with the directives when used in the test systems, we cannot guarantee that all systems will comply with the
directives. The drive is designed for operation inside a properly designed enclosure, with properly shielded I/O
cable (if necessary) and terminators on all unused I/O ports. Computer manufacturers and system integrators
should confirm EMC compliance and provide CE marking for their products.
Korean RRL
If these drives have the Korea Ministry of Information and Communication (MIC) logo, they comply with para-
graph 1 of Article 11 of the Electromagnetic Compatibility control Regulation and meet the Electromagnetic
Compatibility (EMC) Framework requirements of the Radio Research Laboratory (RRL) Ministry of Information
and Communication Republic of Korea.
These drives have been tested and comply with the Electromagnetic Interference/Electromagnetic Susceptibil-
ity (EMI/EMS) for Class B products. Drives are tested in a representative, end-user system by a Korean-recog-
nized lab.
• EUT name (model numbers): ST3160023A, ST3160021A, ST3120026A, ST3120022A, ST380013A,
ST380011A, ST360014A, and ST340014A.
• Certificate numbers:
ST3160023A
ST3160021A
ST3120026A
ST3120022A
ST380011A
ST340014A
ST380013A
ST360014A
E-H011-03-0089
E-H011-03-0085
E-H011-03-0086
E-H011-03-0087
E-H011-03-0084
E-H011-03-0083
E-H011-03-0088
E-H011-03-0088
• Trade name or applicant: Seagate Technology
• Manufacturing date: January 2003
• Manufacturer/nationality: Singapore and China
Australian C-Tick (N176)
If these models have the C-Tick marking, they comply with the Australia/New Zealand Standard AS/NZS3548
1995 and meet the Electromagnetic Compatibility (EMC) Framework requirements of the Australian Communi-
cation Authority (ACA).
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2.14.3
FCC verification
These drives are intended to be contained solely within a personal computer or similar enclosure (not attached
as an external device). As such, each drive is considered to be a subassembly even when it is individually mar-
keted to the customer. As a subassembly, no Federal Communications Commission verification or certification
of the device is required.
Seagate Technology LLC has tested this device in enclosures as described above to ensure that the total
assembly (enclosure, disc drive, motherboard, power supply, etc.) does comply with the limits for a Class B
computing device, pursuant to Subpart J, Part 15 of the FCC rules. Operation with noncertified assemblies is
likely to result in interference to radio and television reception.
Radio and television interference. This equipment generates and uses radio frequency energy and if not
installed and used in strict accordance with the manufacturer’s instructions, may cause interference to radio
and television reception.
This equipment is designed to provide reasonable protection against such interference in a residential installa-
tion. However, there is no guarantee that interference will not occur in a particular installation. If this equipment
does cause interference to radio or television, which can be determined by turning the equipment on and off,
you are encouraged to try one or more of the following corrective measures:
• Reorient the receiving antenna.
• Move the device to one side or the other of the radio or TV.
• Move the device farther away from the radio or TV.
• Plug the computer into a different outlet so that the receiver and computer are on different branch outlets.
If necessary, you should consult your dealer or an experienced radio/television technician for additional sug-
gestions. You may find helpful the following booklet prepared by the Federal Communications Commission:
How to Identify and Resolve Radio-Television Interference Problems. This booklet is available from the Super-
intendent of Documents, U.S. Government Printing Office, Washington, DC 20402. Refer to publication num-
ber 004-000-00345-4.
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3.0
Configuring and mounting the drive
This section contains the specifications and instructions for configuring and mounting the drive.
3.1 Handling and static discharge precautions
After unpacking, and before installation, the drive may be exposed to potential handling and electrostatic dis-
charge (ESD) hazards. Observe the following standard handling and static-discharge precautions:
Caution:
• The SeaShell™ replaces electrostatic discharge (ESD) bags. The SeaShell package is a shock-ribbed,
transparent clamshell enclosure that limits a drive’s exposure to ESD and also protects against external
shocks and stresses. The design permits attaching cables, software loading and label/barcode scanning
without removing the drive from the SeaShell. This minimizes handling damage. Keep the drive in the Sea-
Shell package until you are ready for installation.
• Before handling the drive, put on a grounded wrist strap, or ground yourself frequently by touching the metal
chassis of a computer that is plugged into a grounded outlet. Wear a grounded wrist strap throughout the
entire installation procedure.
• Handle the drive by its edges or frame only.
• The drive is extremely fragile—handle it with care. Do not press down on the drive top cover.
• Always rest the drive on a padded, antistatic surface until you mount it in the computer.
• Do not touch the connector pins or the printed circuit board.
• Do not remove the factory-installed labels from the drive or cover them with additional labels. Removal voids
the warranty. Some factory-installed labels contain information needed to service the drive. Other labels are
used to seal out dirt and contamination.
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3.2
Breather filter hole precautions
This section contains information regarding the precautions which should be taken regarding the breather filter
hole in Seagate hard disc drives. Proper precautions should be taken to ensure full functionality and prevent
possible damage to the drive.
Breather Hole
Do not cover
or seal.
Figure 1.
Breather filter hole location
Caution: Do not cover, seal, or insert any object into this hole.
This hole has two purposes:
• To allow condensation inside the hard disc to escape
• To allow air pressure inside the hard disc to equalize with ambient pressure
Note. If this hole is covered, sealed, or penetrated by any object, the drive reliability may be compromised
and could lead to permanent damage—doing so voids the warranty.
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3.3
Jumper settings
3.3.1
Master/slave configuration
The options jumper block shown in Figure 1 is used to configure the drive for operation. It is the 8-pin dual
header between the interface connector and the power connector. Use the following settings to configure the
drive as a master or a slave.
Master or single drive. The drive is configured at the factory for a master or single-drive operation with a
jumper set on pins 7 and 8.
Drive as slave. Remove all jumpers.
Drive as master with a non-ATA-compatible slave.
Use this jumper setting only if the drive does not work as a master with no jumpers installed.
Options jumper block
Master or single drive
Drive is slave
Master with non ATA-
compatible slave
Cable select
Limit drive capacity
to 32 Gbytes
7
5
6
3
4
1
2
8
Circuit Board
Figure 1.
Master/slave jumper settings
3.3.2
Cable-select option
Computers that use cable select determine the master and slave drives by selecting or deselecting pin 28,
CSEL, on the interface bus. Master and slave drives are determined by their physical position on the cable. To
enable cable select, set a jumper on pins 5 and 6 as shown in Figure 1. Refer to your computer manual to
determine whether your computer supports this option.
3.3.3
Alternate capacity jumper
Some older computers may “hang” at startup if their BIOS detects a disc drive with a capacity greater than 32
Gbytes. This limits the drive’s capacity to 32 Gbytes when the alternate capacity jumper is used. To access the
full capacity of the drive, you can:
• Update the BIOS
• Use third-party software such as DiscWizard™ or Disk Manager
• Use a third-party host adapter
For drives with capacities greater than 32 Gbytes, the alternate capacity jumper changes the total available
LBA sectors to 32 Gbytes to solve issues with some BIOS during power on. The ATA Set Features subcom-
mand “F1H Report Full Capacity Available” causes Identify Data words 60 and 61 to report the full capacity.
See Section 4.1.3 on page 30 for more details on the Set Features command.
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Windows XP, Windows Me, Windows 98 or newer versions are needed to support drives with capacities
greater than 32 Gbytes.
3.3.4
Ultra ATA/100 cable
An 80-conductor 40-pin cable is required to run Ultra DMA mode 3, mode 4 and mode 5. This cable uses even-
numbered conductors connected to the ground pins to improve signal integrity.
Note. If you are using a 40-pin, 80-conductor
cable, attach the blue connector to the
motherboard, the black connector to the
master drive, and the gray connector
to the slave.
Master
Pin 1
Computer
Motherboard
Slave
Figure 1.
Ultra ATA cable connectors
Note. The drive supports both host and drive cable detection. The host detects the 80-conductor cable by
sampling pin 34, CBLID–, on the interface bus. The drive detects the 80-conductor cable by sens-
ing a capacitor at the host side through the CBLID– signal. The result is reported in a Fast Rise
Detected bit (bit 13 of word 93 in the Identify drive parameter block).
3.4
Drive mounting
You can mount the drive in any orientation using four screws in the side-mounting holes or four screws in the
bottom-mounting holes. See Figure 1 for drive mounting dimensions. Follow these important mounting precau-
tions when mounting the drive:
• Allow a minimum clearance of 0.030 inches (0.76 mm) around the entire perimeter of the drive for cooling.
• Use only 6-32 UNC mounting screws.
• Do not overtighten the mounting screws (maximum torque: 6 inch-lb).
• Do not use a drive interface cable that is more than 18 inches long.
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Notes:
1. Dimensions are shown in inches (mm).
2 Dimensions per SFF-8301 specification.
0.228
(5.79)
0.178
(4.27)
2.23
(56.56)
1.028 max
(26.11)
2.83
(71.80)
3 x 0.25 0.015
(6.35 0.037)
both sides
3.71
(94.35)
1.122 0.02
(28.5 0.51)
2
1.625 0.02
(41.28 0.51)
1.638 0.01
(41.61 0.25)
5.787 max
(146.99)
1.75 0.01
(44.45 0.25)
4.0 0.01
(101.60 0.25)
4 x 6-32 UNC-2B
0.150 (3.81) max. fastener
penetration. 3 threads
minimum engagement.
3 x 6-32 UNC-2B
0.125 0.01
(3.18 0.25)
0.150 (3.81) max. fastener
penetration both sides. 3 threads
minimum engagement.
Recommended
Recommended
case temperature
measurement location
case temperature
measurement location
3.75 0.01
(95.25 0.25)
4.0 0.01
(101.60 0.25)
Figure 1.
Mounting dimensions—top, side and end view
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4.0
ATA interface
These drives use the industry-standard ATA task file interface that supports 16-bit data transfers. It supports
ATA programmed input/output (PIO) modes 0–4; multiword DMA modes 0–2, and Ultra DMA modes 0–5. The
drive also supports the use of the IORDY signal to provide reliable high-speed data transfers.
You can use a daisy-chain cable to connect two drives to a single AT host bus. For detailed information about
the ATA interface, refer to the draft of AT Attachment with Packet Interface Extension (ATA/ATAPI-6), NCITS
T13 1410D, subsequently referred to as the Draft ATA-6 Standard.
4.1
ATA interface signals and connector pins
Figure 1 on page 24 summarizes the signals on the ATA interface connector that the drive supports. For a
detailed description of these signals, refer to the Draft ATA-6 Standard.
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Drive pin #
Host pin # and signal description
Signal name
–
1
2
Reset
1
2
3
4
5
6
7
8
9
Hardware Reset
Ground
DD7
Ground
3
Host Data Bus Bit 7
Host Data Bus Bit 8
Host Data Bus Bit 6
Host Data Bus Bit 9
Host Data Bus Bit 5
Host Data Bus Bit 10
Host Data Bus Bit 4
4
DD8
5
DD6
6
DD9
7
DD5
8
DD10
DD4
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
DD11
DD3
10 Host Data Bus Bit 11
11 Host Data Bus Bit 3
12 Host Data Bus Bit 12
13 Host Data Bus Bit 2
14 Host Data Bus Bit 13
15 Host Data Bus Bit 1
16 Host Data Bus Bit 14
17 Host Data Bus Bit 0
18 Device Data (15:0)
19 Ground
DD12
DD2
DD13
DD1
DD14
DD0
DD15
Ground
(removed)
DMARQ
Ground
DIOW–
STOP
Ground
(No Pin)
20
21 DMA Request
22 Ground
23 Device I/O Write:
Stop Ultra DMA Burst
24 Ground
24
25
DIOR
–
25 Device I/O Read:
Host Ultra DMA Ready:
Host Ultra DMA Data Strobe
26 Ground
27 I/O Channel Ready
Device Ultra DMA Ready
Device Ulta DMA Data Strobe
28 Cable Select
29 DMA Acknowledge
30 Ground
31 Device Interrupt
32 Reserved
33 Host Address Bus Bit 1
34 Passed Diagnostics
Cable Assembly Type Identifier
35 Device Address (2:0)
36 Device Address (2:0)
37 Chip Select (1:0)
38 Chip Select (1:0)
39 Drive Active/Slave Present
40 Ground
HDMARDY
–
HSTROBE
Ground
26
27
IORDY
DDMARDY–
DSTROBE
CSEL
28
29
30
31
32
33
34
–
DMACK
Ground
INTRQ
–
IOCS16
DA1
PDIAG
–
CBLID–
35
36
37
38
39
40
DA0
DA2
CS0
CS1
–
–
–
DASP
Ground
Pins 28, 34 and 39 are used for master-slave communication (details shown below).
Drive 1 (slave)
Drive 0 (master)
Host
28
34
39
28
34
39
CSEL
28
34
39
–
PDIAG
DASP–
Figure 1.
I/O pins and supported ATA signals
24
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4.1.1
Supported ATA commands
The following table lists ATA-standard commands that the drive supports. For a detailed description of the ATA
commands, refer to the Draft ATA-6 Standard. See “S.M.A.R.T. commands” on page 31 for details and sub-
commands used in the S.M.A.R.T. implementation.
Command name
Command code (in hex)
ATA-standard commands
Download Microcode
Execute Device Diagnostics
Flush Cache
92
90
H
H
E7
H
Flush Cache Extended
Identify Device
EA
H
EC
H
Initialize Device Parameters
Read Buffer
91
H
E4
H
Read DMA
C8 C9
H, H
Read DMA Extended
Read Multiple
25
H
C4
H
Read Multiple Extended
Read Native Max Address
Read Native Max Address Extended
Read Sectors
29
H
F8
H
H
27
20 21
H,
H
Read Sectors Extended
Read Verify Sectors
Read Verify Sectors Extended
Seek
24
H
40 41
H,
H
42
70
H
H
Set Features
EF
H
Set Max
F9
H
Note: Individual Set Max com-
mands are identified by the value
placed in the Set Max Features
register as defined to the right.
Address:
Password:
Lock:
Unlock:
Freeze Lock:
00
01
02
03
04
H
H
H
H
H
Set Multiple Mode
S.M.A.R.T.
C6
H
H
H
B0
E8
Write Buffer
Write DMA
CA CB
H, H
Write DMA Extended
Write Multiple
35
H
C5
H
Write Multiple Extended
Write Sectors
39
H
30 31
H,
H
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Command name
Command code (in hex)
34
Write Sectors Extended
H
ATA-standard power-management commands
Check Power Mode
Idle
98 or E5
H
H
H
H
H
H
H
97 or E3
H
Idle Immediate
95 or E1
H
Sleep
99 or E6
H
Standby
96 or E2
H
Standby Immediate
ATA-standard security commands
Security Set Password
Security Unlock
94 or E0
H
F1
F2
F3
F4
F5
F6
H
H
H
H
H
H
Security Erase Prepare
Security Erase Unit
Security Freeze Lock
Security Disable Password
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4.1.2
Identify Device command
The Identify Device command (command code ECH) transfers information about the drive to the host following
power up. The data is organized as a single 512-byte block of data, whose contents are shown in the table on
page 27. All reserved bits or words should be set to zero. Parameters listed with an “x” are drive-specific or
The following commands contain drive-specific features that may not be included in the Draft ATA-6 Standard.
Word
Description
Value
Configuration information:
• Bit 15: 0 = ATA; 1 = ATAPI
• Bit 7: removable media
• Bit 6: removable controller
• Bit 0: reserved
0C5A
H
0
1
Number of logical cylinders
16,383
2
ATA-reserved
0000
16
H
3
Number of logical heads
4
Retired
0000
0000
H
H
5
Retired
6
Number of logical sectors per logical track: 63
Retired
003F
H
7–9
10–19
20
0000
H
Serial number: (20 ASCII characters, 0000 = none)
ASCII
H
Retired
Retired
Obsolete
0000
0400
0000
x.xx
H
H
H
21
22
23–26
Firmware revision (8 ASCII character string, padded with blanks to end
of string)
27–46
Drive model number
(40 ASCII characters, padded with blanks to end of string)
ST3160021A
ST3160023A
ST3120022A
ST3120026A
ST380011A
ST380013A
ST360014A
ST340014A
47
(Bits 7–0) Maximum sectors per interrupt on Read multiple and Write
multiple (16)
8010
H
48
49
50
51
52
53
54
55
Reserved
0000
H
Standard Standby timer, IORDY supported and may be disabled
ATA-reserved
2F00
H
H
H
H
H
0000
0200
0200
0007
PIO data-transfer cycle timing mode
Retired
Words 54–58, 64–70 and 88 are valid
Number of current logical cylinders
Number of current logical heads
xxxx
xxxx
H
H
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Word
56
Description
Value
Number of current logical sectors per logical track
Current capacity in sectors
xxxx
xxxx
xxxx
H
H
H
57–58
59
Number of sectors transferred during a Read Multiple or Write Multiple
command
60–61
Total number of user-addressable LBA sectors available
ST3160021A =0FFFFFFFh*
ST3160023A =0FFFFFFFh*
ST3120022A = 234,441,648
ST3120026A = 234,441,648
ST380011A = 156,301,488
ST380013A = 156,301,488
ST360014A = 117,231,408
ST340014A = 78,165,360
*Note: The maximum value allowed in this field is: 0FFFFFFFh
(268,435,455 sectors, 137 Gbytes). Drives with capacities over 137
Gbytes will have 0FFFFFFFh in this field and the actual number of user-
addressable LBAs specified in words 100-103. This is required for
drives that support the 48-bit addressing feature.
62
63
Retired
0000
H
H
Multiword DMA active and modes supported
(see note following this table)
xx07
64
Advanced PIO modes supported (modes 3 and 4 supported)
Minimum multiword DMA transfer cycle time per word (120 nsec)
Recommended multiword DMA transfer cycle time per word (120 nsec)
Minimum PIO cycle time without IORDY flow control (240 nsec)
Minimum PIO cycle time with IORDY flow control (120 nsec)
ATA-reserved
0003
0078
0078
H
H
H
65
66
67
00F0
H
H
H
H
H
68
0078
0000
0000
0000
69–74
75
Queue depth
76–79
80
ATA-reserved
Major version number
007E
H
81
Minor version number
0000
H
82
Command sets supported
346B
H
83
Command sets supported
7D01
H
84
Command sets support extension
Command sets enabled
4003
H
85
34xx
H
H
86
Command sets enabled
3xxx
87
Command sets enable extension
4003
H
88
Ultra DMA support and current mode
(see note following this table)
xx3F
H
89
Security erase time
0000
0000
H
H
90
Enhanced security erase time
Master password revision code
Hardware reset value (see description following this table)
ATA-reserved
92
FFFE
H
93
xxxx
H
95–99
0000
H
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Word
Description
Value
100–103
Total number of user-addressable LBA sectors available
ST3160021A = 312,581,808
ST3160023A = 312,581,808
ST3120022A = 234,441,648
ST3120026A = 234,441,648
ST380011A = 156,301,488
ST380013A = 156,301,488
ST360014A = 117,231,408
ST340014A = 78,165,360
These words are required for drives that support the 48-bit addressing
feature. Maximum value: 0000FFFFFFFFFFFFh.
104–127
128
ATA-reserved
Security status
Seagate-reserved
ATA-reserved
Integrity word
0000
0001
H
H
129–159
160–254
255
xxxx
H
0000
xxA5
H
H
Note. Advanced Power Management (APM) and Automatic Acoustic Management (AAM) features are not supported
Note. See the bit descriptions below for words 63, 88, and 93 of the Identify Drive data:
Description (if bit is set to 1)
Bit
0
Word 63
Multiword DMA mode 0 is supported.
Multiword DMA mode 1 is supported.
Multiword DMA mode 2 is supported.
Multiword DMA mode 0 is currently active.
Multiword DMA mode 1 is currently active.
Multiword DMA mode 2 is currently active.
Word 88
1
2
8
9
10
Bit
0
Ultra DMA mode 0 is supported.
Ultra DMA mode 1 is supported.
Ultra DMA mode 2 is supported.
Ultra DMA mode 3 is supported.
Ultra DMA mode 4 is supported.
Ultra DMA mode 0 is currently active.
Ultra DMA mode 1 is currently active.
Ultra DMA mode 2 is currently active.
Ultra DMA mode 3 is currently active.
Ultra DMA mode 4 is currently active.
Ultra DMA mode 5 is currently active.
1
2
3
4
8
9
10
11
12
13
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Bit
Word 93
13
1 = 80-conductor cable detected, CBLID above VIH
0 = 40-conductor cable detected, CBLID below VIL
4.1.3
Set Features command
This command controls the implementation of various features that the drive supports. When the drive receives
this command, it sets BSY, checks the contents of the Features register, clears BSY and generates an inter-
rupt. If the value in the register does not represent a feature that the drive supports, the command is aborted.
Power-on default has the read look-ahead and write caching features enabled. The acceptable values for the
Features register are defined as follows:
02
03
Enable write cache (default).
H
Set transfer mode (based on value in Sector Count register).
H
Sector Count register values:
00
01
08
09
Set PIO mode to default (PIO mode 2).
Set PIO mode to default and disable IORDY (PIO mode 2).
PIO mode 0
H
H
H
H
PIO mode 1
0A
PIO mode 2
H
0B
PIO mode 3
H
0C
PIO mode 4 (default)
Multiword DMA mode 0
Multiword DMA mode 1
Multiword DMA mode 2
Ultra DMA mode 0
H
20
21
22
40
41
42
43
44
45
H
H
H
H
H
H
H
H
H
Ultra DMA mode 1
Ultra DMA mode 2
Ultra DMA mode 3
Ultra DMA mode 4
Ultra DMA mode 5
55
82
Disable read look-ahead (read cache) feature.
Disable write cache.
H
H
AA
Enable read look-ahead (read cache) feature (default).
Report full capacity available
H
F1
H
Note. At power-on, or after a hardware or software reset, the default values of the features are as indi-
cated above.
30
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4.1.4
S.M.A.R.T. commands
S.M.A.R.T. provides near-term failure prediction for disc drives. When S.M.A.R.T. is enabled, the drive moni-
tors predetermined drive attributes that are susceptible to degradation over time. If self-monitoring determines
that a failure is likely, S.M.A.R.T. makes a status report available to the host. Not all failures are predictable.
S.M.A.R.T. predictability is limited to the attributes the drive can monitor. For more information on S.M.A.R.T.
commands and implementation, see the Draft ATA-6 Standard.
SeaTools diagnostic software activates a built-in drive self-test (DST S.M.A.R.T. command for D4H) that elimi-
nates unnecessary drive returns. The diagnostic software ships with all new drives and is also available at:
This drive is shipped with S.M.A.R.T. features disabled. You must have a recent BIOS or software package that
supports S.M.A.R.T. to enable this feature. The table below shows the S.M.A.R.T. command codes that the
drive uses.
Codeinfeatures
register
S.M.A.R.T. command
D0
D1
D2
D3
D4
D5
D6
D7
D8
D9
S.M.A.R.T. Read Data
H
H
H
H
H
H
H
H
H
H
Vendor-specific
S.M.A.R.T. Enable/Disable Attribute Autosave
S.M.A.R.T. Save Attribute Values
S.M.A.R.T. Execute Off-line Immediate (runs DST)
S.M.A.R.T. Read Log Sector
S.M.A.R.T. Write Log Sector
Vendor-specific
S.M.A.R.T. Enable Operations
S.M.A.R.T. Disable Operations
S.M.A.R.T. Return Status
DA
H
Note. If an appropriate code is not written to the Features Register, the command is aborted and 0x04
(abort) is written to the Error register.
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5.0
Seagate Technology support services
Online Services
Internet
www.seagate.com for information about Seagate products and services. Worldwide support is available 24
hours daily by e-mail for your questions.
mySeagate
my.seagate.com is the industry’s first Web portal designed specifically for OEMs and distributors. It provides
self-service access to critical applications, personalized content and the tools that allow our partners to man-
age their Seagate account functions. Submit pricing requests, orders and returns through a single, password-
protected Web interface—anytime, anywhere in the world.
For support, questions and comments:
E-mail: [email protected]
Phone (direct): +1-405-324-4740
Phone (toll-free): 1-877-347-2444 (US and Canada), or access a complete list of region-specific international
toll-free phone numbers at my.seagate.com
reseller.seagate.com
reseller.seagate.com supports Seagate resellers with product information, program benefits and sales tools.
You may register for customized communications that are not available on the web. These communications
contain product launch, EOL, pricing, promotions and other channel-related information. To learn more about
the benefits or to register, go to reseller.seagate.com, any time, from anywhere in the world.
reseller.seagate.com partner support
24 hours a day, seven days a week:
By web form: reseller.seagate.com/contact/forms
By phone: Access a complete list of regional phone numbers at reseller.seagate.com/support/
Seagate Online Store
Automated Phone Services
SeaFONE® (1-800-SEAGATE) is the Seagate toll-free number (1-800-732-4283) to access our automated
self-help and directory assistance for Seagate support services. Using a touch-tone phone, you can find ser-
vice and support phone numbers, answers to commonly asked questions, troubleshooting tips and specifica-
tions for disc drives 24 hours daily. International callers can reach this service by dialing +1-405-324-4770.
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Presales, Technical Support and Customer Service
Presales Support
Our Presales Support staff can help you determine which Seagate products are best suited for your specific
application or computer system.
Technical Support
If you need help installing your drive, consult your system's documentation or contact the dealer's support ser-
vices department for assistance specific to your system. Seagate technical support is also available to assist
you online at support.seagate.com or through one of our technical support service centers. Have your system
configuration information and your drive’s “ST” model number available.
SeaTDD™ (+1-405-324-3655) is a telecommunications device for the deaf (TDD). You can send questions or
comments 24 hours daily and exchange messages with a technical support specialist during normal business
hours for the technical support call center in your region.
Warranty Service
Seagate offers worldwide customer support for Seagate drives. Seagate distributors, OEMs and other direct
customers should contact their Seagate service center representative for warranty-related issues. Resellers or
end users of drive products should contact their place of purchase or one of the Seagate warranty service cen-
ters for assistance. Have your drive’s “ST” model number and serial number available.
Authorized Service Centers
In some countries outside the US, you can contact an Authorized Service Center for service.
USA/Canada/Latin America Support Services
Presales Support
Call Center
Americas
Toll-free
Direct dial
FAX
+1-405-324-4704
1-877-271-32851
+1-405-324-47301
Technical Support
Call Center
Americas
Toll-free
Direct dial
FAX
+1-405-324-4702
1-800-SEAGATE2
+1-405-324-47003
Warranty Service
Call Center
USA, Mexico and
Latin America
Toll-free
Direct dial
FAX / Internet
+1-405-324-4722
1-800-468-34724
+1-405-324-47204
Canada
Memofix5
1-800-636-6349
—
+1-905-660-4936
+1-905-660-4951
Brazil
MA Centro de Serviços5
+55-21-2509-7267
+55-21-2507-6672
1
Hours of operation are 8:00 A.M. to 11:45 A.M. and 1:00 P.M. to 6:00 P.M., Monday through Friday (Central time)
For product-specific phone number
2
3
4
5
Hours of operation are 8:00 A.M. to 8:00 P.M., Monday through Friday (Central time)
Hours of operation are 8:30 A.M. to 12:15 P.M. and 1:30 P.M. to 5:30 P.M., Monday through Friday (Central time)
Authorized Service Center
34
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European Support Services
For presales and technical support in Europe, dial the toll-free number for your specific country. If your country
is not listed here, dial our presales and technical support call center at +1-405-324-4714 from 8:00 A.M. to
11:45 A.M. and 1:00 P.M. to 5:00 P.M. (Central Europe time) Monday through Friday. The presales and technical
support call center is located in Oklahoma City, USA.
For European warranty service, dial the toll-free number for your specific country. If your country is not listed
here, dial our European call center at +31-20-316-7222 from 8:30 A.M. to 5:00 P.M. (Central Europe time) Mon-
day through Friday. The warranty service call center is located in Amsterdam, The Netherlands.
Toll-Free Support Numbers
Call Center
Austria
Presales and Technical Support
0 800-20 12 90
Warranty Service
0 800-20 12 90
Belgium
Denmark
France
Germany
Ireland
Italy
Netherlands
Norway
Poland
Spain
Sweden
Switzerland
Turkey
00 800-47324283 (00 800-4SEAGATE)
00 800-47324283
00 800-47324283
00 800-47324283
00 800-47324283
00 800-47324283
00 800-47324283
00 800-47324283
00 800-311 12 38
00 800-47324283
00 800-47324283
00 800-47324283
00 800-31 92 91 40
00 800-47324283
00 800-47324289
00 800-47324289
00 800-47324289
00 800-47324289
00 800-47324289
00 800-47324289
00 800-47324289
00 800-47324289
00 800-311 12 38
00 800-47324289
00 800-47324289
00 800-47324289
00 800-31 92 91 40
00 800-47324289
United Kingdom
FAX Services—All European Countries (toll call)
Warranty Service +31-20-653-3513
Africa/Middle East Support Services
For presales and technical support in Africa and the Middle East, dial our presales and technical support call
center at +1-405-324-4714 from 8:00 A.M. to 11:45 A.M. and 1:00 P.M. to 5:00 P.M. (Central Europe time) Mon-
day through Friday. The presales and technical support call center is located in Oklahoma City, USA.
For warranty service in Africa and the Middle East, dial our European call center at +31-20-316-7222 from 8:30
A.M. to 5:00 P.M. (Central Europe time) Monday through Friday, or send a FAX to +31-20-653-3513. The war-
ranty service center is located in Amsterdam, The Netherlands.
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Asia/Pacific Support Services
For Asia/Pacific presales and technical support, dial the toll-free number for your specific country. The Asia/
Pacific toll-free numbers are available from 6:00 A.M. to 10:45 A.M. and 12:00 P.M. to 6:00 P.M. (Australian East-
ern time) Monday through Friday, except as noted. If your country is not listed here, direct dial one of our tech-
nical support locations. Warranty service is available from 9:00 A.M. to 6:00 P.M. April through October, and
10:00 P.M. to 7:00 P.M. November through March (Australian Eastern time) Monday through Friday, except as
noted.
Call Center
Australia
Toll-free
Direct dial
—
+86-10-6225-5336
FAX
—
—
—
—
—
—
+81-3-5462-2978
—
—
+65-6488-7525
—
—
1800-14-7201
800-810-9668
800-90-0474
001-800-0830-1730
1-600-33-1104
001-803-1-003-2165
—
1-800-80-2335
0800-443988
800-1101-150
00-800-0830-1730
001-800-11-0032165
China (Chinese)1, 3
Hong Kong
—
—
—
—
—
—
—
—
—
—
Hong Kong (Chinese)1, 3
India2, 3
Indonesia
Japan
Malaysia
New Zealand
Singapore
Taiwan (Chinese)1, 3
Thailand
Warranty Service
Call Center
Asia/Pacific
Australia
Toll-free
—
1800-12-9277
—
Direct dial
+65-6485-3595
—
FAX
+65-6485-4860
—
India3
+91-44-821-6164
+91-44-827-2461
1
Hours of operation are 8:30 A.M. to 5:30 P.M., Monday through Friday (Australian Western time).
Hours of operation are 9:00 A.M. to 6:00 P.M., Monday through Saturday.
Authorized Service Center
2
3
36
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D
Index
Numerics
density 6
discs 5
DiscWizard 19
dissipation 8
DST 31
A
acoustics 12
altitude 11
autodetection 1
E
enclosures 15
errors 13
B
BIOS 19
BPI 6
burst 1
C
cable 20
certification 14
commands 25
F
frequency 13
compliance 14
connectors 20
CSEL 19
G
GMR 1
H
C-Tick 14
cycles 13
handling 17
height 6
humidity 11
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orientation 20
I
P
pins 23
PIO 23
IEC950 14
precautions 20
interference 15
interleave 6
R
J
jumper settings 19
K
L
length 6
M
maintenance 13
master 19
master/slave 1
modes 23
monitoring 1
register 30
reliability 13
N
resistance 10
noise 10
RF 13
S
S.M.A.R.T. 25
O
screws 20
operating 8
40
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SeaShell 17
sectors 5
Seek 25
V
vibration 12
voltage 10
W
weight 6
Seeking 8
width 6
shock 12
signals 23
slave 19
sound 12
specifications 3
Spinup 8
subassembly 15
T
temperature 11
timers 10
U
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Seagate Technology LLC
920 Disc Drive, Scotts Valley, California 95066-4544, USA
Publication Number: 100286645, Rev. E, Printed in USA
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